Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Consumer Complaints
128 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ANIMALS ARE CHEWING ON THE WIRES, CAUSING THE ELECTRICAL SYSTEM TO FAIL WHILE DRIVING. THIS HAS HAPPENED MULTIPLE TIMES IN A CAR LESS THAN A YEAR OLD
Corrective Action:
ANIMALS ARE CHEWING ON THE WIRES, CAUSING THE ELECTRICAL SYSTEM TO FAIL WHILE DRIVING. THIS HAS HAPPENED MULTIPLE TIMES IN A CAR LESS THAN A YEAR OLD
Additional Notes:
ANIMALS ARE CHEWING ON THE WIRES, CAUSING THE ELECTRICAL SYSTEM TO FAIL WHILE DRIVING. THIS HAS HAPPENED MULTIPLE TIMES IN A CAR LESS THAN A YEAR OLD
Mfg Campaign: 11388297
Recall Date: Jan 15, 2021
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY INTO PENNSYLVANIA AT APPROXIMATELY 70 MPH (THE SPEED LIMIT) AND ALL OF A SUDDEN MY SON AND I HEAR A LOUD SOUND. IT SOUNDED LIKE A GUN SHOT AND STARTLED US BOTH. I QUICKLY LOOKED AROUND AND ABOVE ME I SEE A GAPING HOLE IN MY PANORAMIC SUNROOF AND REALIZE THAT MY SON AND I ARE COVERED IN SHARDS OF GLASS. I SHUT THE SUNROOF COVER IMMEDIATELY AND CALL MY INSURANCE AND PUT IN A CLAIM. I WAS STILL OVER 200 MILES FROM HOME AT THIS POINT WITH THE THREAT OF RAIN SO WE MADE OUR WAY HOME AS SAFE AS POSSIBLE. A QUICK GOOGLE SEARCH SHOWS ME THAT THIS IS NOT A NEW ISSUE. WHAT IF I HAD CAUSED AN ACCIDENT BECAUSE OF THE VERY LOUD SOUND? WHAT IF THAT ACCIDENT CAUSED A ROLL-OVER EVEN WITH SEAT BELTS WOULD MY SON AND I HAVE POTENTIALLY BECOME PROJECTILES? WHY IS THIS NOT BEING ADDRESSED BY KIA, HYUNDAI, AND ANY OF THE OTHER CARS THAT OFFER THE PANORAMIC SUNROOF? IS THE MANUFACTURER OF THESE SUNROOFS TO BLAME? I HAVE ONLY HAD THIS CAR FOR 8 WEEKS- I BOUGHT IT BRAND NEW. IT'S GARAGE KEPT WHEN I'M NOT TRAVELING FOR WORK. I WILL NOW BE NERVOUS EVERY TIME I DRIVE EVEN AFTER REPAIR BECAUSE I DON'T KNOW IF THE MANUFACTURED SUNROOF WILL BE SAFER OR IF IT'S THE SAME AS WHAT I BOUGHT WITH THE CAR. IT'S UNSETTLING FOR ME BECAUSE I DRIVE AROUND 1000 MILES A WEEK FOR WORK AND SPEND SIGNIFICANT TIME IN THE CAR.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY INTO PENNSYLVANIA AT APPROXIMATELY 70 MPH (THE SPEED LIMIT) AND ALL OF A SUDDEN MY SON AND I HEAR A LOUD SOUND. IT SOUNDED LIKE A GUN SHOT AND STARTLED US BOTH. I QUICKLY LOOKED AROUND AND ABOVE ME I SEE A GAPING HOLE IN MY PANORAMIC SUNROOF AND REALIZE THAT MY SON AND I ARE COVERED IN SHARDS OF GLASS. I SHUT THE SUNROOF COVER IMMEDIATELY AND CALL MY INSURANCE AND PUT IN A CLAIM. I WAS STILL OVER 200 MILES FROM HOME AT THIS POINT WITH THE THREAT OF RAIN SO WE MADE OUR WAY HOME AS SAFE AS POSSIBLE. A QUICK GOOGLE SEARCH SHOWS ME THAT THIS IS NOT A NEW ISSUE. WHAT IF I HAD CAUSED AN ACCIDENT BECAUSE OF THE VERY LOUD SOUND? WHAT IF THAT ACCIDENT CAUSED A ROLL-OVER EVEN WITH SEAT BELTS WOULD MY SON AND I HAVE POTENTIALLY BECOME PROJECTILES? WHY IS THIS NOT BEING ADDRESSED BY KIA, HYUNDAI, AND ANY OF THE OTHER CARS THAT OFFER THE PANORAMIC SUNROOF? IS THE MANUFACTURER OF THESE SUNROOFS TO BLAME? I HAVE ONLY HAD THIS CAR FOR 8 WEEKS- I BOUGHT IT BRAND NEW. IT'S GARAGE KEPT WHEN I'M NOT TRAVELING FOR WORK. I WILL NOW BE NERVOUS EVERY TIME I DRIVE EVEN AFTER REPAIR BECAUSE I DON'T KNOW IF THE MANUFACTURED SUNROOF WILL BE SAFER OR IF IT'S THE SAME AS WHAT I BOUGHT WITH THE CAR. IT'S UNSETTLING FOR ME BECAUSE I DRIVE AROUND 1000 MILES A WEEK FOR WORK AND SPEND SIGNIFICANT TIME IN THE CAR.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY INTO PENNSYLVANIA AT APPROXIMATELY 70 MPH (THE SPEED LIMIT) AND ALL OF A SUDDEN MY SON AND I HEAR A LOUD SOUND. IT SOUNDED LIKE A GUN SHOT AND STARTLED US BOTH. I QUICKLY LOOKED AROUND AND ABOVE ME I SEE A GAPING HOLE IN MY PANORAMIC SUNROOF AND REALIZE THAT MY SON AND I ARE COVERED IN SHARDS OF GLASS. I SHUT THE SUNROOF COVER IMMEDIATELY AND CALL MY INSURANCE AND PUT IN A CLAIM. I WAS STILL OVER 200 MILES FROM HOME AT THIS POINT WITH THE THREAT OF RAIN SO WE MADE OUR WAY HOME AS SAFE AS POSSIBLE. A QUICK GOOGLE SEARCH SHOWS ME THAT THIS IS NOT A NEW ISSUE. WHAT IF I HAD CAUSED AN ACCIDENT BECAUSE OF THE VERY LOUD SOUND? WHAT IF THAT ACCIDENT CAUSED A ROLL-OVER EVEN WITH SEAT BELTS WOULD MY SON AND I HAVE POTENTIALLY BECOME PROJECTILES? WHY IS THIS NOT BEING ADDRESSED BY KIA, HYUNDAI, AND ANY OF THE OTHER CARS THAT OFFER THE PANORAMIC SUNROOF? IS THE MANUFACTURER OF THESE SUNROOFS TO BLAME? I HAVE ONLY HAD THIS CAR FOR 8 WEEKS- I BOUGHT IT BRAND NEW. IT'S GARAGE KEPT WHEN I'M NOT TRAVELING FOR WORK. I WILL NOW BE NERVOUS EVERY TIME I DRIVE EVEN AFTER REPAIR BECAUSE I DON'T KNOW IF THE MANUFACTURED SUNROOF WILL BE SAFER OR IF IT'S THE SAME AS WHAT I BOUGHT WITH THE CAR. IT'S UNSETTLING FOR ME BECAUSE I DRIVE AROUND 1000 MILES A WEEK FOR WORK AND SPEND SIGNIFICANT TIME IN THE CAR.
Mfg Campaign: 11351094
Recall Date: Aug 25, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY INTO PENNSYLVANIA AT APPROXIMATELY 70 MPH (THE SPEED LIMIT) AND ALL OF A SUDDEN MY SON AND I HEAR A LOUD SOUND. IT SOUNDED LIKE A GUN SHOT AND STARTLED US BOTH. I QUICKLY LOOKED AROUND AND ABOVE ME I SEE A GAPING HOLE IN MY PANORAMIC SUNROOF AND REALIZE THAT MY SON AND I ARE COVERED IN SHARDS OF GLASS. I SHUT THE SUNROOF COVER IMMEDIATELY AND CALL MY INSURANCE AND PUT IN A CLAIM. I WAS STILL OVER 200 MILES FROM HOME AT THIS POINT WITH THE THREAT OF RAIN SO WE MADE OUR WAY HOME AS SAFE AS POSSIBLE. A QUICK GOOGLE SEARCH SHOWS ME THAT THIS IS NOT A NEW ISSUE. WHAT IF I HAD CAUSED AN ACCIDENT BECAUSE OF THE VERY LOUD SOUND? WHAT IF THAT ACCIDENT CAUSED A ROLL-OVER EVEN WITH SEAT BELTS WOULD MY SON AND I HAVE POTENTIALLY BECOME PROJECTILES? WHY IS THIS NOT BEING ADDRESSED BY KIA, HYUNDAI, AND ANY OF THE OTHER CARS THAT OFFER THE PANORAMIC SUNROOF? IS THE MANUFACTURER OF THESE SUNROOFS TO BLAME? I HAVE ONLY HAD THIS CAR FOR 8 WEEKS- I BOUGHT IT BRAND NEW. IT'S GARAGE KEPT WHEN I'M NOT TRAVELING FOR WORK. I WILL NOW BE NERVOUS EVERY TIME I DRIVE EVEN AFTER REPAIR BECAUSE I DON'T KNOW IF THE MANUFACTURED SUNROOF WILL BE SAFER OR IF IT'S THE SAME AS WHAT I BOUGHT WITH THE CAR. IT'S UNSETTLING FOR ME BECAUSE I DRIVE AROUND 1000 MILES A WEEK FOR WORK AND SPEND SIGNIFICANT TIME IN THE CAR.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY INTO PENNSYLVANIA AT APPROXIMATELY 70 MPH (THE SPEED LIMIT) AND ALL OF A SUDDEN MY SON AND I HEAR A LOUD SOUND. IT SOUNDED LIKE A GUN SHOT AND STARTLED US BOTH. I QUICKLY LOOKED AROUND AND ABOVE ME I SEE A GAPING HOLE IN MY PANORAMIC SUNROOF AND REALIZE THAT MY SON AND I ARE COVERED IN SHARDS OF GLASS. I SHUT THE SUNROOF COVER IMMEDIATELY AND CALL MY INSURANCE AND PUT IN A CLAIM. I WAS STILL OVER 200 MILES FROM HOME AT THIS POINT WITH THE THREAT OF RAIN SO WE MADE OUR WAY HOME AS SAFE AS POSSIBLE. A QUICK GOOGLE SEARCH SHOWS ME THAT THIS IS NOT A NEW ISSUE. WHAT IF I HAD CAUSED AN ACCIDENT BECAUSE OF THE VERY LOUD SOUND? WHAT IF THAT ACCIDENT CAUSED A ROLL-OVER EVEN WITH SEAT BELTS WOULD MY SON AND I HAVE POTENTIALLY BECOME PROJECTILES? WHY IS THIS NOT BEING ADDRESSED BY KIA, HYUNDAI, AND ANY OF THE OTHER CARS THAT OFFER THE PANORAMIC SUNROOF? IS THE MANUFACTURER OF THESE SUNROOFS TO BLAME? I HAVE ONLY HAD THIS CAR FOR 8 WEEKS- I BOUGHT IT BRAND NEW. IT'S GARAGE KEPT WHEN I'M NOT TRAVELING FOR WORK. I WILL NOW BE NERVOUS EVERY TIME I DRIVE EVEN AFTER REPAIR BECAUSE I DON'T KNOW IF THE MANUFACTURED SUNROOF WILL BE SAFER OR IF IT'S THE SAME AS WHAT I BOUGHT WITH THE CAR. IT'S UNSETTLING FOR ME BECAUSE I DRIVE AROUND 1000 MILES A WEEK FOR WORK AND SPEND SIGNIFICANT TIME IN THE CAR.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY INTO PENNSYLVANIA AT APPROXIMATELY 70 MPH (THE SPEED LIMIT) AND ALL OF A SUDDEN MY SON AND I HEAR A LOUD SOUND. IT SOUNDED LIKE A GUN SHOT AND STARTLED US BOTH. I QUICKLY LOOKED AROUND AND ABOVE ME I SEE A GAPING HOLE IN MY PANORAMIC SUNROOF AND REALIZE THAT MY SON AND I ARE COVERED IN SHARDS OF GLASS. I SHUT THE SUNROOF COVER IMMEDIATELY AND CALL MY INSURANCE AND PUT IN A CLAIM. I WAS STILL OVER 200 MILES FROM HOME AT THIS POINT WITH THE THREAT OF RAIN SO WE MADE OUR WAY HOME AS SAFE AS POSSIBLE. A QUICK GOOGLE SEARCH SHOWS ME THAT THIS IS NOT A NEW ISSUE. WHAT IF I HAD CAUSED AN ACCIDENT BECAUSE OF THE VERY LOUD SOUND? WHAT IF THAT ACCIDENT CAUSED A ROLL-OVER EVEN WITH SEAT BELTS WOULD MY SON AND I HAVE POTENTIALLY BECOME PROJECTILES? WHY IS THIS NOT BEING ADDRESSED BY KIA, HYUNDAI, AND ANY OF THE OTHER CARS THAT OFFER THE PANORAMIC SUNROOF? IS THE MANUFACTURER OF THESE SUNROOFS TO BLAME? I HAVE ONLY HAD THIS CAR FOR 8 WEEKS- I BOUGHT IT BRAND NEW. IT'S GARAGE KEPT WHEN I'M NOT TRAVELING FOR WORK. I WILL NOW BE NERVOUS EVERY TIME I DRIVE EVEN AFTER REPAIR BECAUSE I DON'T KNOW IF THE MANUFACTURED SUNROOF WILL BE SAFER OR IF IT'S THE SAME AS WHAT I BOUGHT WITH THE CAR. IT'S UNSETTLING FOR ME BECAUSE I DRIVE AROUND 1000 MILES A WEEK FOR WORK AND SPEND SIGNIFICANT TIME IN THE CAR.
Mfg Campaign: 11351094
Recall Date: Aug 25, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE REAR VIEW MIRROR IS UNABLE TO SUFFICIENTLY MOVE UP DUE TO THE PLACEMENT OF THE EYESIGHT MECHANISM IN THE MIDDLE OF THE FRONT WINDSHIELD. A PERSON OF AVERAGE HEIGHT AND BODY SIZE CANNOT SEE OUT OF THE REAR VIEW MIRROR SINCE IT'S MOVEMENT RANGE WILL NOT ALLOW THE MIRROR TO MOVE UP. THIS IS A DESIGN DEFECT.
Corrective Action:
THE REAR VIEW MIRROR IS UNABLE TO SUFFICIENTLY MOVE UP DUE TO THE PLACEMENT OF THE EYESIGHT MECHANISM IN THE MIDDLE OF THE FRONT WINDSHIELD. A PERSON OF AVERAGE HEIGHT AND BODY SIZE CANNOT SEE OUT OF THE REAR VIEW MIRROR SINCE IT'S MOVEMENT RANGE WILL NOT ALLOW THE MIRROR TO MOVE UP. THIS IS A DESIGN DEFECT.
Additional Notes:
THE REAR VIEW MIRROR IS UNABLE TO SUFFICIENTLY MOVE UP DUE TO THE PLACEMENT OF THE EYESIGHT MECHANISM IN THE MIDDLE OF THE FRONT WINDSHIELD. A PERSON OF AVERAGE HEIGHT AND BODY SIZE CANNOT SEE OUT OF THE REAR VIEW MIRROR SINCE IT'S MOVEMENT RANGE WILL NOT ALLOW THE MIRROR TO MOVE UP. THIS IS A DESIGN DEFECT.
Mfg Campaign: 11340983
Recall Date: Jul 22, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY CAR WOULDN'T START TWICE. WHEN I DID GET IT TO START, THE ENGINE LIGHT CAME ON. ONCE ON THE FREEWAY, THE GEARS DID NOT CHANGE UNTIL AFTER 45 MPH. THIS ALL HAPPENED BEFORE MY FIRST MONTHLY PAYMENT AND I BOUGHT THE CAR WITH 56 MILES ON IT.
Corrective Action:
MY CAR WOULDN'T START TWICE. WHEN I DID GET IT TO START, THE ENGINE LIGHT CAME ON. ONCE ON THE FREEWAY, THE GEARS DID NOT CHANGE UNTIL AFTER 45 MPH. THIS ALL HAPPENED BEFORE MY FIRST MONTHLY PAYMENT AND I BOUGHT THE CAR WITH 56 MILES ON IT.
Additional Notes:
MY CAR WOULDN'T START TWICE. WHEN I DID GET IT TO START, THE ENGINE LIGHT CAME ON. ONCE ON THE FREEWAY, THE GEARS DID NOT CHANGE UNTIL AFTER 45 MPH. THIS ALL HAPPENED BEFORE MY FIRST MONTHLY PAYMENT AND I BOUGHT THE CAR WITH 56 MILES ON IT.
Mfg Campaign: 11321812
Recall Date: Apr 21, 2020
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE FREEZING POINT OF THE WINDSHIELD WASHER FLUID IS TOO HIGH. IT FROZE WHILE I WAS DRIVING WITH OUTSIDE TEMPERATURE AT 6 FAHRENHEIT. WHICH MADE CLEANING THE WINDSHIELD IMPOSSIBLE AND DIMINISHING DRIVING VISIBILITY BECAUSE I COULDN'T USE WINDSHIELD WASHER FLUID TO CLEAN THE WINDSHIELD. THIS WAS VERY DANGEROUS AND IN ALL HONESTY DOWNRIGHT SCARY. THIS WAS A BRAND NEW KIA SPORTAGE THAT HAD 5 MILES WHEN I PICKED IT UP FROM BUDGET RENTAL CARS.
Corrective Action:
THE FREEZING POINT OF THE WINDSHIELD WASHER FLUID IS TOO HIGH. IT FROZE WHILE I WAS DRIVING WITH OUTSIDE TEMPERATURE AT 6 FAHRENHEIT. WHICH MADE CLEANING THE WINDSHIELD IMPOSSIBLE AND DIMINISHING DRIVING VISIBILITY BECAUSE I COULDN'T USE WINDSHIELD WASHER FLUID TO CLEAN THE WINDSHIELD. THIS WAS VERY DANGEROUS AND IN ALL HONESTY DOWNRIGHT SCARY. THIS WAS A BRAND NEW KIA SPORTAGE THAT HAD 5 MILES WHEN I PICKED IT UP FROM BUDGET RENTAL CARS.
Additional Notes:
THE FREEZING POINT OF THE WINDSHIELD WASHER FLUID IS TOO HIGH. IT FROZE WHILE I WAS DRIVING WITH OUTSIDE TEMPERATURE AT 6 FAHRENHEIT. WHICH MADE CLEANING THE WINDSHIELD IMPOSSIBLE AND DIMINISHING DRIVING VISIBILITY BECAUSE I COULDN'T USE WINDSHIELD WASHER FLUID TO CLEAN THE WINDSHIELD. THIS WAS VERY DANGEROUS AND IN ALL HONESTY DOWNRIGHT SCARY. THIS WAS A BRAND NEW KIA SPORTAGE THAT HAD 5 MILES WHEN I PICKED IT UP FROM BUDGET RENTAL CARS.
Mfg Campaign: 11309969
Recall Date: Feb 18, 2020
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING/TURNING LEFT OUT OF A SCHOOL PARKING LOT, THE LIGHT TURNED GREEN, ALL CARS STARTING MOVING. GOING ABOUT 10-12 MPH, THE CAR IN FRONT SLAMS ON BREAKS, THE SAFETY FEATURE ALERTED ME AS WELL BUT WHEN ATTEMPTED TO PRESS ON THE BRAKES, THEY WERE RESISTING. I COULD NOT BRAKE AND HAD NO CONTROL OF STOPPING. THE WEATHER WAS DRY AND SUNNY THAT DAY. ABOUT 35 DEGREES.
Corrective Action:
WHILE DRIVING/TURNING LEFT OUT OF A SCHOOL PARKING LOT, THE LIGHT TURNED GREEN, ALL CARS STARTING MOVING. GOING ABOUT 10-12 MPH, THE CAR IN FRONT SLAMS ON BREAKS, THE SAFETY FEATURE ALERTED ME AS WELL BUT WHEN ATTEMPTED TO PRESS ON THE BRAKES, THEY WERE RESISTING. I COULD NOT BRAKE AND HAD NO CONTROL OF STOPPING. THE WEATHER WAS DRY AND SUNNY THAT DAY. ABOUT 35 DEGREES.
Additional Notes:
WHILE DRIVING/TURNING LEFT OUT OF A SCHOOL PARKING LOT, THE LIGHT TURNED GREEN, ALL CARS STARTING MOVING. GOING ABOUT 10-12 MPH, THE CAR IN FRONT SLAMS ON BREAKS, THE SAFETY FEATURE ALERTED ME AS WELL BUT WHEN ATTEMPTED TO PRESS ON THE BRAKES, THEY WERE RESISTING. I COULD NOT BRAKE AND HAD NO CONTROL OF STOPPING. THE WEATHER WAS DRY AND SUNNY THAT DAY. ABOUT 35 DEGREES.
Mfg Campaign: 11291233
Recall Date: Dec 26, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
KIA SENT ME A LETTER TELLING ME MY CAR IS SUBJECT TO A "PRODUCT IMPROVEMENT PROGRAM" WHICH REQUIRES A PROGRAM UPDATE TO MY CARS ENGINE CONTROL UNIT. THIS IS BECAUSE MY ENGINE MAY EXPERIENCE CATASTROPHIC BEARING FAILURE POSSIBLY DESTROYING THE ENGINE. MY COMPLAINT IS THAT THIS NOTICE SHOULD BE A RECALL NOTICE. THEY ARE NOT IMPROVING ANYTHING. THE UNDERLYING PROBLEM THAT WILL CAUSE THE ENGINE FAILURE HAS NOT BEEN ADDRESSED AND WON'T BE BY THIS SO CALLED 'PRODUCT IMPROVEMENT PROGRAM'. I ASKED KIA WHY THEY AREN'T FIXING THE PROBLEM WITH THE ENGINES AT THE FACTORY INSTEAD OF JUST ADDING AN EARLY WARNING SYSTEM TO THE ECU? THIS IS ABSOLUTELY CRAZY. I DON'T WANT A BRAND NEW CAR THAT CAN POSSIBLY HAVE A TOTAL ENGINE FAILURE. I DON'T WANT A CAR THAT WARNS YOU THAT YOUR CAR IS ABOUT TO HAVE AN ENGINE FAILURE. THAT IS NOT A PROPER WAY AT ALL TO FIX A PROBLEM. YOU FIX A PROBLEM AT THE ENGINE FACTORY...NOT IN THE FIELD. I AM HAVING THIS PROGRAM UPDATE DONE TOMORROW AND THEN THE NEXT DAY I AM GETTING RID OF MY BRAND NEW 2020 KIA SPORTAGE AND BUYING A CAR, ANY CAR, THAT DOESN'T HAVE AN ENGINE THAT COULD POSSIBLY BLOW UP AT ANY TIME. KIA HAVE PUT THE ONUS OF THIS PROBLEM ON THE BACKS OF THEIR CUSTOMERS. IT DOESN'T BELONG THERE. IT BELONGS ON KIA, NOT ME.
Corrective Action:
KIA SENT ME A LETTER TELLING ME MY CAR IS SUBJECT TO A "PRODUCT IMPROVEMENT PROGRAM" WHICH REQUIRES A PROGRAM UPDATE TO MY CARS ENGINE CONTROL UNIT. THIS IS BECAUSE MY ENGINE MAY EXPERIENCE CATASTROPHIC BEARING FAILURE POSSIBLY DESTROYING THE ENGINE. MY COMPLAINT IS THAT THIS NOTICE SHOULD BE A RECALL NOTICE. THEY ARE NOT IMPROVING ANYTHING. THE UNDERLYING PROBLEM THAT WILL CAUSE THE ENGINE FAILURE HAS NOT BEEN ADDRESSED AND WON'T BE BY THIS SO CALLED 'PRODUCT IMPROVEMENT PROGRAM'. I ASKED KIA WHY THEY AREN'T FIXING THE PROBLEM WITH THE ENGINES AT THE FACTORY INSTEAD OF JUST ADDING AN EARLY WARNING SYSTEM TO THE ECU? THIS IS ABSOLUTELY CRAZY. I DON'T WANT A BRAND NEW CAR THAT CAN POSSIBLY HAVE A TOTAL ENGINE FAILURE. I DON'T WANT A CAR THAT WARNS YOU THAT YOUR CAR IS ABOUT TO HAVE AN ENGINE FAILURE. THAT IS NOT A PROPER WAY AT ALL TO FIX A PROBLEM. YOU FIX A PROBLEM AT THE ENGINE FACTORY...NOT IN THE FIELD. I AM HAVING THIS PROGRAM UPDATE DONE TOMORROW AND THEN THE NEXT DAY I AM GETTING RID OF MY BRAND NEW 2020 KIA SPORTAGE AND BUYING A CAR, ANY CAR, THAT DOESN'T HAVE AN ENGINE THAT COULD POSSIBLY BLOW UP AT ANY TIME. KIA HAVE PUT THE ONUS OF THIS PROBLEM ON THE BACKS OF THEIR CUSTOMERS. IT DOESN'T BELONG THERE. IT BELONGS ON KIA, NOT ME.
Additional Notes:
KIA SENT ME A LETTER TELLING ME MY CAR IS SUBJECT TO A "PRODUCT IMPROVEMENT PROGRAM" WHICH REQUIRES A PROGRAM UPDATE TO MY CARS ENGINE CONTROL UNIT. THIS IS BECAUSE MY ENGINE MAY EXPERIENCE CATASTROPHIC BEARING FAILURE POSSIBLY DESTROYING THE ENGINE. MY COMPLAINT IS THAT THIS NOTICE SHOULD BE A RECALL NOTICE. THEY ARE NOT IMPROVING ANYTHING. THE UNDERLYING PROBLEM THAT WILL CAUSE THE ENGINE FAILURE HAS NOT BEEN ADDRESSED AND WON'T BE BY THIS SO CALLED 'PRODUCT IMPROVEMENT PROGRAM'. I ASKED KIA WHY THEY AREN'T FIXING THE PROBLEM WITH THE ENGINES AT THE FACTORY INSTEAD OF JUST ADDING AN EARLY WARNING SYSTEM TO THE ECU? THIS IS ABSOLUTELY CRAZY. I DON'T WANT A BRAND NEW CAR THAT CAN POSSIBLY HAVE A TOTAL ENGINE FAILURE. I DON'T WANT A CAR THAT WARNS YOU THAT YOUR CAR IS ABOUT TO HAVE AN ENGINE FAILURE. THAT IS NOT A PROPER WAY AT ALL TO FIX A PROBLEM. YOU FIX A PROBLEM AT THE ENGINE FACTORY...NOT IN THE FIELD. I AM HAVING THIS PROGRAM UPDATE DONE TOMORROW AND THEN THE NEXT DAY I AM GETTING RID OF MY BRAND NEW 2020 KIA SPORTAGE AND BUYING A CAR, ANY CAR, THAT DOESN'T HAVE AN ENGINE THAT COULD POSSIBLY BLOW UP AT ANY TIME. KIA HAVE PUT THE ONUS OF THIS PROBLEM ON THE BACKS OF THEIR CUSTOMERS. IT DOESN'T BELONG THERE. IT BELONGS ON KIA, NOT ME.
Mfg Campaign: 11281019
Recall Date: Nov 19, 2019
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