Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
41 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
A few weeks ago while on the highway my check engine light started blinking and the car started to slow down and wouldn’t go over 25 miles per hour. My oil pressure light also light up. There was no oil at all. I took it in for an oil change because it was due soon. And explained what happened to them and they said they can check for oil consumption but it’s not covered under my engine warranty and that they can’t find anything wrong because I already put new oil in. This past Friday [XXX] again on the highway the check engine light started flashing and the car slowed down and wouldn’t go over 25 miles per hour. I took it to Jack Williams where they charged me 110$ to reset the code and told me I most likely had water in my gas tank from bad gas and to put dry gas in it which I did and later that night the light came on again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
A few weeks ago while on the highway my check engine light started blinking and the car started to slow down and wouldn’t go over 25 miles per hour. My oil pressure light also light up. There was no oil at all. I took it in for an oil change because it was due soon. And explained what happened to them and they said they can check for oil consumption but it’s not covered under my engine warranty and that they can’t find anything wrong because I already put new oil in. This past Friday [XXX] again on the highway the check engine light started flashing and the car slowed down and wouldn’t go over 25 miles per hour. I took it to Jack Williams where they charged me 110$ to reset the code and told me I most likely had water in my gas tank from bad gas and to put dry gas in it which I did and later that night the light came on again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
A few weeks ago while on the highway my check engine light started blinking and the car started to slow down and wouldn’t go over 25 miles per hour. My oil pressure light also light up. There was no oil at all. I took it in for an oil change because it was due soon. And explained what happened to them and they said they can check for oil consumption but it’s not covered under my engine warranty and that they can’t find anything wrong because I already put new oil in. This past Friday [XXX] again on the highway the check engine light started flashing and the car slowed down and wouldn’t go over 25 miles per hour. I took it to Jack Williams where they charged me 110$ to reset the code and told me I most likely had water in my gas tank from bad gas and to put dry gas in it which I did and later that night the light came on again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11628129
Recall Date: Dec 1, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Parking/Emergency brake stopped functioning. Safety issue. Dealer ran diagnostics and agreed with brake failure. Ordered replacement part.
Corrective Action:
Parking/Emergency brake stopped functioning. Safety issue. Dealer ran diagnostics and agreed with brake failure. Ordered replacement part.
Additional Notes:
Parking/Emergency brake stopped functioning. Safety issue. Dealer ran diagnostics and agreed with brake failure. Ordered replacement part.
Mfg Campaign: 11616072
Recall Date: Sep 23, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The car lost engine strength wouldn't go above 60 and I received a code p1326. Now it's just blinks and moves at a crawl. I was on the freeway luckily I was able to get out the freeway without incident.
Corrective Action:
The car lost engine strength wouldn't go above 60 and I received a code p1326. Now it's just blinks and moves at a crawl. I was on the freeway luckily I was able to get out the freeway without incident.
Additional Notes:
The car lost engine strength wouldn't go above 60 and I received a code p1326. Now it's just blinks and moves at a crawl. I was on the freeway luckily I was able to get out the freeway without incident.
Mfg Campaign: 11590783
Recall Date: May 25, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car lost engine strength wouldn't go above 60 and I received a code p1326. Now it's just blinks and moves at a crawl. I was on the freeway luckily I was able to get out the freeway without incident.
Corrective Action:
The car lost engine strength wouldn't go above 60 and I received a code p1326. Now it's just blinks and moves at a crawl. I was on the freeway luckily I was able to get out the freeway without incident.
Additional Notes:
The car lost engine strength wouldn't go above 60 and I received a code p1326. Now it's just blinks and moves at a crawl. I was on the freeway luckily I was able to get out the freeway without incident.
Mfg Campaign: 11590783
Recall Date: May 25, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine light to our 2022 Kia Sportage went on and a ticking sound was heard in the engine. When we first took it to the dealer, they said it was a normal sound. We again took it to the dealer and spoke to the manager who apologized and said it was not normal to hear that. Warranty of course was no good because we did not get the oil changes through the dealership, which our car salesman had told us that my husband being a mechanic, would be able to do his own oil changes and the warranty would still be good. Engine is now locked up at only 49,000 miles and our car is not even 2 years old, but too expensive to fix and we still owe 17,000.00 on it.
Corrective Action:
The engine light to our 2022 Kia Sportage went on and a ticking sound was heard in the engine. When we first took it to the dealer, they said it was a normal sound. We again took it to the dealer and spoke to the manager who apologized and said it was not normal to hear that. Warranty of course was no good because we did not get the oil changes through the dealership, which our car salesman had told us that my husband being a mechanic, would be able to do his own oil changes and the warranty would still be good. Engine is now locked up at only 49,000 miles and our car is not even 2 years old, but too expensive to fix and we still owe 17,000.00 on it.
Additional Notes:
The engine light to our 2022 Kia Sportage went on and a ticking sound was heard in the engine. When we first took it to the dealer, they said it was a normal sound. We again took it to the dealer and spoke to the manager who apologized and said it was not normal to hear that. Warranty of course was no good because we did not get the oil changes through the dealership, which our car salesman had told us that my husband being a mechanic, would be able to do his own oil changes and the warranty would still be good. Engine is now locked up at only 49,000 miles and our car is not even 2 years old, but too expensive to fix and we still owe 17,000.00 on it.
Mfg Campaign: 11585456
Recall Date: Apr 26, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2022 Kia Sportage. The contact stated that while stopping at a red light, she observed smoke emanating from the engine compartment. The vehicle was steered to the side of the road, where she opened the hood of the vehicle and observed flames coming from the engine. The fire department extinguished the fire and determined that the fire originated from the driver side of the engine. A fire department and police report were filed. The vehicle was towed to a tow lot. The manufacturer was notified of the failure. The failure mileage was approximately 51,000.
Corrective Action:
The contact owned a 2022 Kia Sportage. The contact stated that while stopping at a red light, she observed smoke emanating from the engine compartment. The vehicle was steered to the side of the road, where she opened the hood of the vehicle and observed flames coming from the engine. The fire department extinguished the fire and determined that the fire originated from the driver side of the engine. A fire department and police report were filed. The vehicle was towed to a tow lot. The manufacturer was notified of the failure. The failure mileage was approximately 51,000.
Additional Notes:
The contact owned a 2022 Kia Sportage. The contact stated that while stopping at a red light, she observed smoke emanating from the engine compartment. The vehicle was steered to the side of the road, where she opened the hood of the vehicle and observed flames coming from the engine. The fire department extinguished the fire and determined that the fire originated from the driver side of the engine. A fire department and police report were filed. The vehicle was towed to a tow lot. The manufacturer was notified of the failure. The failure mileage was approximately 51,000.
Mfg Campaign: 11585257
Recall Date: Apr 25, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Kia Sportage. The contact stated while driving at approximately 40 MPH, the vehicle started losing motive power. The contact heard an abnormal clicking sound. The contact depressed the accelerator pedal but the vehicle was not revving and failed to respond as needed. The contact stated that the vehicle slowed to approximately 15 MPH and would not accelerate beyond 15 MPH. The contact stated that the check engine warning light was flashing. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 33,000.
Corrective Action:
The contact owns a 2022 Kia Sportage. The contact stated while driving at approximately 40 MPH, the vehicle started losing motive power. The contact heard an abnormal clicking sound. The contact depressed the accelerator pedal but the vehicle was not revving and failed to respond as needed. The contact stated that the vehicle slowed to approximately 15 MPH and would not accelerate beyond 15 MPH. The contact stated that the check engine warning light was flashing. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 33,000.
Additional Notes:
The contact owns a 2022 Kia Sportage. The contact stated while driving at approximately 40 MPH, the vehicle started losing motive power. The contact heard an abnormal clicking sound. The contact depressed the accelerator pedal but the vehicle was not revving and failed to respond as needed. The contact stated that the vehicle slowed to approximately 15 MPH and would not accelerate beyond 15 MPH. The contact stated that the check engine warning light was flashing. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 33,000.
Mfg Campaign: 11584079
Recall Date: Apr 19, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Radiator hose needs repair already and engine over heating. Kia will not cover it.
Corrective Action:
Radiator hose needs repair already and engine over heating. Kia will not cover it.
Additional Notes:
Radiator hose needs repair already and engine over heating. Kia will not cover it.
Mfg Campaign: 11571832
Recall Date: Feb 14, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I recently filed a safety problem concerning my brakes activating for no reason. It had happened 3 times before I filed. It want to report that it happened a 4th time. On New Year's Eve, at approximately 6:20PM, I was driving on a 4 lane road about 35-40 MPH when my brakes slammed down hard. There was a long beeping sound only while the car was breaking but no other indicators. It was raining and dark. I braced myself for impact. I thought for sure my car was going to slide into something. There were no cars in front of me in either direction nor where any cars behind. Nothing obstructing the road. Nothing to give my car a reason to do that. Luckily there wasn't anyone behind me or else I absolutley would have been rear ended. The brakes locked for approximately 3-4 seconds before they let up. I am very happy that I wasn't on the highway at the time. I called Kia the day after New Year's. This time I was offered to bring in the car and get a loaner to drive while they take a look at it. This is the 4th time in 3 months this has happened.
Corrective Action:
I recently filed a safety problem concerning my brakes activating for no reason. It had happened 3 times before I filed. It want to report that it happened a 4th time. On New Year's Eve, at approximately 6:20PM, I was driving on a 4 lane road about 35-40 MPH when my brakes slammed down hard. There was a long beeping sound only while the car was breaking but no other indicators. It was raining and dark. I braced myself for impact. I thought for sure my car was going to slide into something. There were no cars in front of me in either direction nor where any cars behind. Nothing obstructing the road. Nothing to give my car a reason to do that. Luckily there wasn't anyone behind me or else I absolutley would have been rear ended. The brakes locked for approximately 3-4 seconds before they let up. I am very happy that I wasn't on the highway at the time. I called Kia the day after New Year's. This time I was offered to bring in the car and get a loaner to drive while they take a look at it. This is the 4th time in 3 months this has happened.
Additional Notes:
I recently filed a safety problem concerning my brakes activating for no reason. It had happened 3 times before I filed. It want to report that it happened a 4th time. On New Year's Eve, at approximately 6:20PM, I was driving on a 4 lane road about 35-40 MPH when my brakes slammed down hard. There was a long beeping sound only while the car was breaking but no other indicators. It was raining and dark. I braced myself for impact. I thought for sure my car was going to slide into something. There were no cars in front of me in either direction nor where any cars behind. Nothing obstructing the road. Nothing to give my car a reason to do that. Luckily there wasn't anyone behind me or else I absolutley would have been rear ended. The brakes locked for approximately 3-4 seconds before they let up. I am very happy that I wasn't on the highway at the time. I called Kia the day after New Year's. This time I was offered to bring in the car and get a loaner to drive while they take a look at it. This is the 4th time in 3 months this has happened.
Mfg Campaign: 11562998
Recall Date: Jan 2, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I recently filed a safety problem concerning my brakes activating for no reason. It had happened 3 times before I filed. It want to report that it happened a 4th time. On New Year's Eve, at approximately 6:20PM, I was driving on a 4 lane road about 35-40 MPH when my brakes slammed down hard. There was a long beeping sound only while the car was breaking but no other indicators. It was raining and dark. I braced myself for impact. I thought for sure my car was going to slide into something. There were no cars in front of me in either direction nor where any cars behind. Nothing obstructing the road. Nothing to give my car a reason to do that. Luckily there wasn't anyone behind me or else I absolutley would have been rear ended. The brakes locked for approximately 3-4 seconds before they let up. I am very happy that I wasn't on the highway at the time. I called Kia the day after New Year's. This time I was offered to bring in the car and get a loaner to drive while they take a look at it. This is the 4th time in 3 months this has happened.
Corrective Action:
I recently filed a safety problem concerning my brakes activating for no reason. It had happened 3 times before I filed. It want to report that it happened a 4th time. On New Year's Eve, at approximately 6:20PM, I was driving on a 4 lane road about 35-40 MPH when my brakes slammed down hard. There was a long beeping sound only while the car was breaking but no other indicators. It was raining and dark. I braced myself for impact. I thought for sure my car was going to slide into something. There were no cars in front of me in either direction nor where any cars behind. Nothing obstructing the road. Nothing to give my car a reason to do that. Luckily there wasn't anyone behind me or else I absolutley would have been rear ended. The brakes locked for approximately 3-4 seconds before they let up. I am very happy that I wasn't on the highway at the time. I called Kia the day after New Year's. This time I was offered to bring in the car and get a loaner to drive while they take a look at it. This is the 4th time in 3 months this has happened.
Additional Notes:
I recently filed a safety problem concerning my brakes activating for no reason. It had happened 3 times before I filed. It want to report that it happened a 4th time. On New Year's Eve, at approximately 6:20PM, I was driving on a 4 lane road about 35-40 MPH when my brakes slammed down hard. There was a long beeping sound only while the car was breaking but no other indicators. It was raining and dark. I braced myself for impact. I thought for sure my car was going to slide into something. There were no cars in front of me in either direction nor where any cars behind. Nothing obstructing the road. Nothing to give my car a reason to do that. Luckily there wasn't anyone behind me or else I absolutley would have been rear ended. The brakes locked for approximately 3-4 seconds before they let up. I am very happy that I wasn't on the highway at the time. I called Kia the day after New Year's. This time I was offered to bring in the car and get a loaner to drive while they take a look at it. This is the 4th time in 3 months this has happened.
Mfg Campaign: 11562998
Recall Date: Jan 2, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The last 3 months, 3 times the brakes of my 2022 Kia Sportage activated without warning or reason while I was accelerating at about 35mph under different conditions. First time, my brakes slammed hard. I didn't know what was going on or why. I ended up trying to slam on my brakes which were already fully to the floor, but the car wouldn't stop. My lower body ended up under the steerling wheel, and I had to get myself back into position and figure out what was going on while the car was still moving. Second time, I took the car in to Kia. They couldn't find anything wrong and sent me on my way. I called back upset because I felt that this is a serious safety concern and demanded they look again. They kept my car for a few days and gave me a loaner. Even the loaner Soul had an issue. No automatic breaking, but it just turned off the forward collision assistance and the radar on it's own. Kia drove my car 9 miles and couldn't replicate the problem. I was told that if it happens again to call in with a description. I wrote to Kia headquarters that by driving the car under the advisement of Kia representatives, I will not be responsible for anything happening to me, my car or any other person that is ever in my car, or to another vehicle or person or property outside my car. I filed a claim with Kia Customer Support. They denied my claim of having my car repurchased or replaced without giving me a reason. They refused to give me a denial letter. I was told that information had to stay in the computer for legal reasons and that my state has a Lemon Law. My car seems to falls outside the time frame for that. Meanwhile waiting for Kia's decisions, the issue happened a third time, this time with a chime, but still nothing in the road. I called and reported that to Kia. I was given no offer to bring it in. Another time, while waiting on Kia's decision, I was driving on the highway and there was a deer literally standing right in front of me and my car did nothing to warn me.
Corrective Action:
The last 3 months, 3 times the brakes of my 2022 Kia Sportage activated without warning or reason while I was accelerating at about 35mph under different conditions. First time, my brakes slammed hard. I didn't know what was going on or why. I ended up trying to slam on my brakes which were already fully to the floor, but the car wouldn't stop. My lower body ended up under the steerling wheel, and I had to get myself back into position and figure out what was going on while the car was still moving. Second time, I took the car in to Kia. They couldn't find anything wrong and sent me on my way. I called back upset because I felt that this is a serious safety concern and demanded they look again. They kept my car for a few days and gave me a loaner. Even the loaner Soul had an issue. No automatic breaking, but it just turned off the forward collision assistance and the radar on it's own. Kia drove my car 9 miles and couldn't replicate the problem. I was told that if it happens again to call in with a description. I wrote to Kia headquarters that by driving the car under the advisement of Kia representatives, I will not be responsible for anything happening to me, my car or any other person that is ever in my car, or to another vehicle or person or property outside my car. I filed a claim with Kia Customer Support. They denied my claim of having my car repurchased or replaced without giving me a reason. They refused to give me a denial letter. I was told that information had to stay in the computer for legal reasons and that my state has a Lemon Law. My car seems to falls outside the time frame for that. Meanwhile waiting for Kia's decisions, the issue happened a third time, this time with a chime, but still nothing in the road. I called and reported that to Kia. I was given no offer to bring it in. Another time, while waiting on Kia's decision, I was driving on the highway and there was a deer literally standing right in front of me and my car did nothing to warn me.
Additional Notes:
The last 3 months, 3 times the brakes of my 2022 Kia Sportage activated without warning or reason while I was accelerating at about 35mph under different conditions. First time, my brakes slammed hard. I didn't know what was going on or why. I ended up trying to slam on my brakes which were already fully to the floor, but the car wouldn't stop. My lower body ended up under the steerling wheel, and I had to get myself back into position and figure out what was going on while the car was still moving. Second time, I took the car in to Kia. They couldn't find anything wrong and sent me on my way. I called back upset because I felt that this is a serious safety concern and demanded they look again. They kept my car for a few days and gave me a loaner. Even the loaner Soul had an issue. No automatic breaking, but it just turned off the forward collision assistance and the radar on it's own. Kia drove my car 9 miles and couldn't replicate the problem. I was told that if it happens again to call in with a description. I wrote to Kia headquarters that by driving the car under the advisement of Kia representatives, I will not be responsible for anything happening to me, my car or any other person that is ever in my car, or to another vehicle or person or property outside my car. I filed a claim with Kia Customer Support. They denied my claim of having my car repurchased or replaced without giving me a reason. They refused to give me a denial letter. I was told that information had to stay in the computer for legal reasons and that my state has a Lemon Law. My car seems to falls outside the time frame for that. Meanwhile waiting for Kia's decisions, the issue happened a third time, this time with a chime, but still nothing in the road. I called and reported that to Kia. I was given no offer to bring it in. Another time, while waiting on Kia's decision, I was driving on the highway and there was a deer literally standing right in front of me and my car did nothing to warn me.
Mfg Campaign: 11561897
Recall Date: Dec 26, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The last 3 months, 3 times the brakes of my 2022 Kia Sportage activated without warning or reason while I was accelerating at about 35mph under different conditions. First time, my brakes slammed hard. I didn't know what was going on or why. I ended up trying to slam on my brakes which were already fully to the floor, but the car wouldn't stop. My lower body ended up under the steerling wheel, and I had to get myself back into position and figure out what was going on while the car was still moving. Second time, I took the car in to Kia. They couldn't find anything wrong and sent me on my way. I called back upset because I felt that this is a serious safety concern and demanded they look again. They kept my car for a few days and gave me a loaner. Even the loaner Soul had an issue. No automatic breaking, but it just turned off the forward collision assistance and the radar on it's own. Kia drove my car 9 miles and couldn't replicate the problem. I was told that if it happens again to call in with a description. I wrote to Kia headquarters that by driving the car under the advisement of Kia representatives, I will not be responsible for anything happening to me, my car or any other person that is ever in my car, or to another vehicle or person or property outside my car. I filed a claim with Kia Customer Support. They denied my claim of having my car repurchased or replaced without giving me a reason. They refused to give me a denial letter. I was told that information had to stay in the computer for legal reasons and that my state has a Lemon Law. My car seems to falls outside the time frame for that. Meanwhile waiting for Kia's decisions, the issue happened a third time, this time with a chime, but still nothing in the road. I called and reported that to Kia. I was given no offer to bring it in. Another time, while waiting on Kia's decision, I was driving on the highway and there was a deer literally standing right in front of me and my car did nothing to warn me.
Corrective Action:
The last 3 months, 3 times the brakes of my 2022 Kia Sportage activated without warning or reason while I was accelerating at about 35mph under different conditions. First time, my brakes slammed hard. I didn't know what was going on or why. I ended up trying to slam on my brakes which were already fully to the floor, but the car wouldn't stop. My lower body ended up under the steerling wheel, and I had to get myself back into position and figure out what was going on while the car was still moving. Second time, I took the car in to Kia. They couldn't find anything wrong and sent me on my way. I called back upset because I felt that this is a serious safety concern and demanded they look again. They kept my car for a few days and gave me a loaner. Even the loaner Soul had an issue. No automatic breaking, but it just turned off the forward collision assistance and the radar on it's own. Kia drove my car 9 miles and couldn't replicate the problem. I was told that if it happens again to call in with a description. I wrote to Kia headquarters that by driving the car under the advisement of Kia representatives, I will not be responsible for anything happening to me, my car or any other person that is ever in my car, or to another vehicle or person or property outside my car. I filed a claim with Kia Customer Support. They denied my claim of having my car repurchased or replaced without giving me a reason. They refused to give me a denial letter. I was told that information had to stay in the computer for legal reasons and that my state has a Lemon Law. My car seems to falls outside the time frame for that. Meanwhile waiting for Kia's decisions, the issue happened a third time, this time with a chime, but still nothing in the road. I called and reported that to Kia. I was given no offer to bring it in. Another time, while waiting on Kia's decision, I was driving on the highway and there was a deer literally standing right in front of me and my car did nothing to warn me.
Additional Notes:
The last 3 months, 3 times the brakes of my 2022 Kia Sportage activated without warning or reason while I was accelerating at about 35mph under different conditions. First time, my brakes slammed hard. I didn't know what was going on or why. I ended up trying to slam on my brakes which were already fully to the floor, but the car wouldn't stop. My lower body ended up under the steerling wheel, and I had to get myself back into position and figure out what was going on while the car was still moving. Second time, I took the car in to Kia. They couldn't find anything wrong and sent me on my way. I called back upset because I felt that this is a serious safety concern and demanded they look again. They kept my car for a few days and gave me a loaner. Even the loaner Soul had an issue. No automatic breaking, but it just turned off the forward collision assistance and the radar on it's own. Kia drove my car 9 miles and couldn't replicate the problem. I was told that if it happens again to call in with a description. I wrote to Kia headquarters that by driving the car under the advisement of Kia representatives, I will not be responsible for anything happening to me, my car or any other person that is ever in my car, or to another vehicle or person or property outside my car. I filed a claim with Kia Customer Support. They denied my claim of having my car repurchased or replaced without giving me a reason. They refused to give me a denial letter. I was told that information had to stay in the computer for legal reasons and that my state has a Lemon Law. My car seems to falls outside the time frame for that. Meanwhile waiting for Kia's decisions, the issue happened a third time, this time with a chime, but still nothing in the road. I called and reported that to Kia. I was given no offer to bring it in. Another time, while waiting on Kia's decision, I was driving on the highway and there was a deer literally standing right in front of me and my car did nothing to warn me.
Mfg Campaign: 11561897
Recall Date: Dec 26, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I purchased my 2022 Kia Sportage on September 15, 2021. In February 2022, there was a deep freeze. When then weather warmed up, there was a crack in my windshield. I took the car in for it's 6 month service and the window was replaced. On Christmas morning 2023, there was a crack in my windshield again. in the same place. Both times the crack started on the driver's side in the bottom black area of the windshield. We haven't had any deep freezes this winter. Now, I have to get the window replaced a second time. This time, I may have to pay for it, and I cannot and will not be able to come up with $1000 to have the window replaced. I will have to either not drive, or drive with it cracked. I am pointing this out because in all of my life, I have never experienced a cracked windshield. It seems very odd to have two cracked windshields in 1 year and 10 months. If Kia's windshields are that fragile under normal driving conditions, then I feel that Kia's windows are not safe if any normal road debris hits the windshield. I am experiencing a braking issue with my car as well that I filed under a different safety complaint. Between the thought of my windshield cracking while driving and my brakes slamming for no reason, I feel that my car has serious safety concerns.
Corrective Action:
I purchased my 2022 Kia Sportage on September 15, 2021. In February 2022, there was a deep freeze. When then weather warmed up, there was a crack in my windshield. I took the car in for it's 6 month service and the window was replaced. On Christmas morning 2023, there was a crack in my windshield again. in the same place. Both times the crack started on the driver's side in the bottom black area of the windshield. We haven't had any deep freezes this winter. Now, I have to get the window replaced a second time. This time, I may have to pay for it, and I cannot and will not be able to come up with $1000 to have the window replaced. I will have to either not drive, or drive with it cracked. I am pointing this out because in all of my life, I have never experienced a cracked windshield. It seems very odd to have two cracked windshields in 1 year and 10 months. If Kia's windshields are that fragile under normal driving conditions, then I feel that Kia's windows are not safe if any normal road debris hits the windshield. I am experiencing a braking issue with my car as well that I filed under a different safety complaint. Between the thought of my windshield cracking while driving and my brakes slamming for no reason, I feel that my car has serious safety concerns.
Additional Notes:
I purchased my 2022 Kia Sportage on September 15, 2021. In February 2022, there was a deep freeze. When then weather warmed up, there was a crack in my windshield. I took the car in for it's 6 month service and the window was replaced. On Christmas morning 2023, there was a crack in my windshield again. in the same place. Both times the crack started on the driver's side in the bottom black area of the windshield. We haven't had any deep freezes this winter. Now, I have to get the window replaced a second time. This time, I may have to pay for it, and I cannot and will not be able to come up with $1000 to have the window replaced. I will have to either not drive, or drive with it cracked. I am pointing this out because in all of my life, I have never experienced a cracked windshield. It seems very odd to have two cracked windshields in 1 year and 10 months. If Kia's windshields are that fragile under normal driving conditions, then I feel that Kia's windows are not safe if any normal road debris hits the windshield. I am experiencing a braking issue with my car as well that I filed under a different safety complaint. Between the thought of my windshield cracking while driving and my brakes slamming for no reason, I feel that my car has serious safety concerns.
Mfg Campaign: 11561907
Recall Date: Dec 26, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
Kia had come out with a recall immediately after purchasing and installing our tow hitch on our 2022 Kia Sportage. It has been almost 18 months with no remedy. I've taken it to the dealer multiple times and called Kia themselves both say they can't do anything. Every single aftermarket tow hitch is completely safe to use other than the Kia branded one. I paid almost $700 to get a tow hitch installed at 14k miles and now nearing 40k miles and haven't used it a single time. I have been running in circles trying to get any information. They say it's a short circuit but why they haven't adopted the method all other aftermarket parts have that have no issues makes zero sense after all this time.
Corrective Action:
Kia had come out with a recall immediately after purchasing and installing our tow hitch on our 2022 Kia Sportage. It has been almost 18 months with no remedy. I've taken it to the dealer multiple times and called Kia themselves both say they can't do anything. Every single aftermarket tow hitch is completely safe to use other than the Kia branded one. I paid almost $700 to get a tow hitch installed at 14k miles and now nearing 40k miles and haven't used it a single time. I have been running in circles trying to get any information. They say it's a short circuit but why they haven't adopted the method all other aftermarket parts have that have no issues makes zero sense after all this time.
Additional Notes:
Kia had come out with a recall immediately after purchasing and installing our tow hitch on our 2022 Kia Sportage. It has been almost 18 months with no remedy. I've taken it to the dealer multiple times and called Kia themselves both say they can't do anything. Every single aftermarket tow hitch is completely safe to use other than the Kia branded one. I paid almost $700 to get a tow hitch installed at 14k miles and now nearing 40k miles and haven't used it a single time. I have been running in circles trying to get any information. They say it's a short circuit but why they haven't adopted the method all other aftermarket parts have that have no issues makes zero sense after all this time.
Mfg Campaign: 11557755
Recall Date: Nov 30, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2022 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while stopped at a traffic light, the vehicle shuddered. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while stopped at a traffic light, the vehicle shuddered. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while stopped at a traffic light, the vehicle shuddered. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000. Parts distribution disconnect.
Mfg Campaign: 11536006
Recall Date: Aug 2, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Vehicle compromised by tick tok theft trend causing crash a
Corrective Action:
Vehicle compromised by tick tok theft trend causing crash a
Additional Notes:
Vehicle compromised by tick tok theft trend causing crash a
Mfg Campaign: 11525513
Recall Date: Jun 5, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Kia has been stolen twice because it is able to be started with a USB cord. Kia Motors did not install appropriate security when it was manufactured. First theft 11/18/2022 Second theft 05/15/2023
Corrective Action:
My Kia has been stolen twice because it is able to be started with a USB cord. Kia Motors did not install appropriate security when it was manufactured. First theft 11/18/2022 Second theft 05/15/2023
Additional Notes:
My Kia has been stolen twice because it is able to be started with a USB cord. Kia Motors did not install appropriate security when it was manufactured. First theft 11/18/2022 Second theft 05/15/2023
Mfg Campaign: 11524142
Recall Date: May 27, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Oil consumption. My car was running fine on 04/11/2023 and then at the end of the day, it started sputtering. I was approaching my oil change date so I took the car in to get an oil change. The sputtering did not stop and the car kept stopping and the service engine light came on, so I had it towed to the nearest Kia dealership. They stated there was no oil in the car even though I had the oil changed the day before and only drove it home, less than five miles. Kia is refusing to honor the warranty because I used our friend, who is a licensed auto technician, to complete prior oil changes and because Take 5, who completed the oil change on 04/11/2023, put the mileage incorrectly on the invoice. We got regular oil changes on the car so I don't know why the engine would fail.
Corrective Action:
Oil consumption. My car was running fine on 04/11/2023 and then at the end of the day, it started sputtering. I was approaching my oil change date so I took the car in to get an oil change. The sputtering did not stop and the car kept stopping and the service engine light came on, so I had it towed to the nearest Kia dealership. They stated there was no oil in the car even though I had the oil changed the day before and only drove it home, less than five miles. Kia is refusing to honor the warranty because I used our friend, who is a licensed auto technician, to complete prior oil changes and because Take 5, who completed the oil change on 04/11/2023, put the mileage incorrectly on the invoice. We got regular oil changes on the car so I don't know why the engine would fail.
Additional Notes:
Oil consumption. My car was running fine on 04/11/2023 and then at the end of the day, it started sputtering. I was approaching my oil change date so I took the car in to get an oil change. The sputtering did not stop and the car kept stopping and the service engine light came on, so I had it towed to the nearest Kia dealership. They stated there was no oil in the car even though I had the oil changed the day before and only drove it home, less than five miles. Kia is refusing to honor the warranty because I used our friend, who is a licensed auto technician, to complete prior oil changes and because Take 5, who completed the oil change on 04/11/2023, put the mileage incorrectly on the invoice. We got regular oil changes on the car so I don't know why the engine would fail.
Mfg Campaign: 11517590
Recall Date: Apr 18, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Was traveling northbound on I5 between Lacey and Dupont, Washington. Vehicle was in cruise at 65, then it suddenly went into limp mode. I was in the furthest right lane possible on the highway, and RPMs drastically dropped to below 1,000. I was able to get the vehicle pulled over to the right shoulder safely while the vehicle dropped to approximately 10mph on the freeway. The vehicle died as soon it was placed in park. When attempting to turn the vehicle on, all engine light warnings displayed (this was not present when the vehicle went into limp mode) and would not start. I checked for oil levels, which showed they were only slightly low. No leaks in engine compartment and no leaks underneath the vehicle. Vehicle would attempt to start after the 5th consecutive attempt, and began knocking. RPMs would not exceed 1,500RPMs with the gas pedal compressed. Towed to KIA, KIA rejecting warranty. Vehicle is a 2022 Kia Sportage EX, only 60,000 miles on it. Still waiting on official denial letter, but this issue was prevalent in previous models of Sportage vehicles from KIA. I'm thankful I was able to maneuver safely to the shoulder of a busy highway during dark hours, I could have been killed if a vehicle hit me from behind with how suddenly the vehicle's speed dropped, almost coming to a complete stop.
Corrective Action:
Was traveling northbound on I5 between Lacey and Dupont, Washington. Vehicle was in cruise at 65, then it suddenly went into limp mode. I was in the furthest right lane possible on the highway, and RPMs drastically dropped to below 1,000. I was able to get the vehicle pulled over to the right shoulder safely while the vehicle dropped to approximately 10mph on the freeway. The vehicle died as soon it was placed in park. When attempting to turn the vehicle on, all engine light warnings displayed (this was not present when the vehicle went into limp mode) and would not start. I checked for oil levels, which showed they were only slightly low. No leaks in engine compartment and no leaks underneath the vehicle. Vehicle would attempt to start after the 5th consecutive attempt, and began knocking. RPMs would not exceed 1,500RPMs with the gas pedal compressed. Towed to KIA, KIA rejecting warranty. Vehicle is a 2022 Kia Sportage EX, only 60,000 miles on it. Still waiting on official denial letter, but this issue was prevalent in previous models of Sportage vehicles from KIA. I'm thankful I was able to maneuver safely to the shoulder of a busy highway during dark hours, I could have been killed if a vehicle hit me from behind with how suddenly the vehicle's speed dropped, almost coming to a complete stop.
Additional Notes:
Was traveling northbound on I5 between Lacey and Dupont, Washington. Vehicle was in cruise at 65, then it suddenly went into limp mode. I was in the furthest right lane possible on the highway, and RPMs drastically dropped to below 1,000. I was able to get the vehicle pulled over to the right shoulder safely while the vehicle dropped to approximately 10mph on the freeway. The vehicle died as soon it was placed in park. When attempting to turn the vehicle on, all engine light warnings displayed (this was not present when the vehicle went into limp mode) and would not start. I checked for oil levels, which showed they were only slightly low. No leaks in engine compartment and no leaks underneath the vehicle. Vehicle would attempt to start after the 5th consecutive attempt, and began knocking. RPMs would not exceed 1,500RPMs with the gas pedal compressed. Towed to KIA, KIA rejecting warranty. Vehicle is a 2022 Kia Sportage EX, only 60,000 miles on it. Still waiting on official denial letter, but this issue was prevalent in previous models of Sportage vehicles from KIA. I'm thankful I was able to maneuver safely to the shoulder of a busy highway during dark hours, I could have been killed if a vehicle hit me from behind with how suddenly the vehicle's speed dropped, almost coming to a complete stop.
Mfg Campaign: 11517522
Recall Date: Apr 17, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Was traveling northbound on I5 between Lacey and Dupont, Washington. Vehicle was in cruise at 65, then it suddenly went into limp mode. I was in the furthest right lane possible on the highway, and RPMs drastically dropped to below 1,000. I was able to get the vehicle pulled over to the right shoulder safely while the vehicle dropped to approximately 10mph on the freeway. The vehicle died as soon it was placed in park. When attempting to turn the vehicle on, all engine light warnings displayed (this was not present when the vehicle went into limp mode) and would not start. I checked for oil levels, which showed they were only slightly low. No leaks in engine compartment and no leaks underneath the vehicle. Vehicle would attempt to start after the 5th consecutive attempt, and began knocking. RPMs would not exceed 1,500RPMs with the gas pedal compressed. Towed to KIA, KIA rejecting warranty. Vehicle is a 2022 Kia Sportage EX, only 60,000 miles on it. Still waiting on official denial letter, but this issue was prevalent in previous models of Sportage vehicles from KIA. I'm thankful I was able to maneuver safely to the shoulder of a busy highway during dark hours, I could have been killed if a vehicle hit me from behind with how suddenly the vehicle's speed dropped, almost coming to a complete stop.
Corrective Action:
Was traveling northbound on I5 between Lacey and Dupont, Washington. Vehicle was in cruise at 65, then it suddenly went into limp mode. I was in the furthest right lane possible on the highway, and RPMs drastically dropped to below 1,000. I was able to get the vehicle pulled over to the right shoulder safely while the vehicle dropped to approximately 10mph on the freeway. The vehicle died as soon it was placed in park. When attempting to turn the vehicle on, all engine light warnings displayed (this was not present when the vehicle went into limp mode) and would not start. I checked for oil levels, which showed they were only slightly low. No leaks in engine compartment and no leaks underneath the vehicle. Vehicle would attempt to start after the 5th consecutive attempt, and began knocking. RPMs would not exceed 1,500RPMs with the gas pedal compressed. Towed to KIA, KIA rejecting warranty. Vehicle is a 2022 Kia Sportage EX, only 60,000 miles on it. Still waiting on official denial letter, but this issue was prevalent in previous models of Sportage vehicles from KIA. I'm thankful I was able to maneuver safely to the shoulder of a busy highway during dark hours, I could have been killed if a vehicle hit me from behind with how suddenly the vehicle's speed dropped, almost coming to a complete stop.
Additional Notes:
Was traveling northbound on I5 between Lacey and Dupont, Washington. Vehicle was in cruise at 65, then it suddenly went into limp mode. I was in the furthest right lane possible on the highway, and RPMs drastically dropped to below 1,000. I was able to get the vehicle pulled over to the right shoulder safely while the vehicle dropped to approximately 10mph on the freeway. The vehicle died as soon it was placed in park. When attempting to turn the vehicle on, all engine light warnings displayed (this was not present when the vehicle went into limp mode) and would not start. I checked for oil levels, which showed they were only slightly low. No leaks in engine compartment and no leaks underneath the vehicle. Vehicle would attempt to start after the 5th consecutive attempt, and began knocking. RPMs would not exceed 1,500RPMs with the gas pedal compressed. Towed to KIA, KIA rejecting warranty. Vehicle is a 2022 Kia Sportage EX, only 60,000 miles on it. Still waiting on official denial letter, but this issue was prevalent in previous models of Sportage vehicles from KIA. I'm thankful I was able to maneuver safely to the shoulder of a busy highway during dark hours, I could have been killed if a vehicle hit me from behind with how suddenly the vehicle's speed dropped, almost coming to a complete stop.
Mfg Campaign: 11517522
Recall Date: Apr 17, 2023
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