Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023-2024 Sportage and 2022-2024 Carnival vehicles. The roof molding may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC292
Recall Date: Jan 18, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Soul, Sportage, and 2023-2024 Seltos vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC275
Recall Date: Jul 31, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The brake booster diaphragm may become misaligned and cause an internal vacuum leak, which can result in a loss of power brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC272
Recall Date: Jun 7, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.The instrument cluster may fail to display any information when the vehicle is started.As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC270
Recall Date: Apr 26, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The side curtain air bags may have been twisted during installation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC257
Recall Date: Nov 28, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The alternator battery positive terminal nut may loosen, which can result in an engine stall or an electrical surge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC248
Recall Date: Aug 29, 2022
Consumer Complaints
254 ComplaintsKia America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I parked my car. It reversed slowly and hit a wall made of metal net. I started my car, drove a little forward, and parked it again. The car is now parked as normal. I took my car to the dealer and informed them about a brake problem. They verified that it was a brake booster problem. The repair process took 21 days. I am currently attempting to claim the accident, but the Kia company is providing various reasons for potential denial.
Corrective Action:
I parked my car. It reversed slowly and hit a wall made of metal net. I started my car, drove a little forward, and parked it again. The car is now parked as normal. I took my car to the dealer and informed them about a brake problem. They verified that it was a brake booster problem. The repair process took 21 days. I am currently attempting to claim the accident, but the Kia company is providing various reasons for potential denial.
Additional Notes:
I parked my car. It reversed slowly and hit a wall made of metal net. I started my car, drove a little forward, and parked it again. The car is now parked as normal. I took my car to the dealer and informed them about a brake problem. They verified that it was a brake booster problem. The repair process took 21 days. I am currently attempting to claim the accident, but the Kia company is providing various reasons for potential denial.
Mfg Campaign: 11554455
Recall Date: Nov 9, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I parked my car. It reversed slowly and hit a wall made of metal net. I started my car, drove a little forward, and parked it again. The car is now parked as normal. I took my car to the dealer and informed them about a brake problem. They verified that it was a brake booster problem. The repair process took 21 days. I am currently attempting to claim the accident, but the Kia company is providing various reasons for potential denial.
Corrective Action:
I parked my car. It reversed slowly and hit a wall made of metal net. I started my car, drove a little forward, and parked it again. The car is now parked as normal. I took my car to the dealer and informed them about a brake problem. They verified that it was a brake booster problem. The repair process took 21 days. I am currently attempting to claim the accident, but the Kia company is providing various reasons for potential denial.
Additional Notes:
I parked my car. It reversed slowly and hit a wall made of metal net. I started my car, drove a little forward, and parked it again. The car is now parked as normal. I took my car to the dealer and informed them about a brake problem. They verified that it was a brake booster problem. The repair process took 21 days. I am currently attempting to claim the accident, but the Kia company is providing various reasons for potential denial.
Mfg Campaign: 11554455
Recall Date: Nov 9, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the vehicle independently accelerated and then decelerated. The contact also stated that the back over prevention camera was inoperable and displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that she had previously experienced the failure with the vehicle before and the dealer was unable to duplicate the failure; however, the dealer replaced the aftermarket floor mat with the original Kia Sportage floor mat. The manufacturer was made aware of the failure. The failure mileage was approximately 12,800.
Corrective Action:
The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the vehicle independently accelerated and then decelerated. The contact also stated that the back over prevention camera was inoperable and displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that she had previously experienced the failure with the vehicle before and the dealer was unable to duplicate the failure; however, the dealer replaced the aftermarket floor mat with the original Kia Sportage floor mat. The manufacturer was made aware of the failure. The failure mileage was approximately 12,800.
Additional Notes:
The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the vehicle independently accelerated and then decelerated. The contact also stated that the back over prevention camera was inoperable and displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that she had previously experienced the failure with the vehicle before and the dealer was unable to duplicate the failure; however, the dealer replaced the aftermarket floor mat with the original Kia Sportage floor mat. The manufacturer was made aware of the failure. The failure mileage was approximately 12,800.
Mfg Campaign: 11552696
Recall Date: Oct 30, 2023
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the vehicle independently accelerated and then decelerated. The contact also stated that the back over prevention camera was inoperable and displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that she had previously experienced the failure with the vehicle before and the dealer was unable to duplicate the failure; however, the dealer replaced the aftermarket floor mat with the original Kia Sportage floor mat. The manufacturer was made aware of the failure. The failure mileage was approximately 12,800.
Corrective Action:
The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the vehicle independently accelerated and then decelerated. The contact also stated that the back over prevention camera was inoperable and displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that she had previously experienced the failure with the vehicle before and the dealer was unable to duplicate the failure; however, the dealer replaced the aftermarket floor mat with the original Kia Sportage floor mat. The manufacturer was made aware of the failure. The failure mileage was approximately 12,800.
Additional Notes:
The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the vehicle independently accelerated and then decelerated. The contact also stated that the back over prevention camera was inoperable and displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that she had previously experienced the failure with the vehicle before and the dealer was unable to duplicate the failure; however, the dealer replaced the aftermarket floor mat with the original Kia Sportage floor mat. The manufacturer was made aware of the failure. The failure mileage was approximately 12,800.
Mfg Campaign: 11552696
Recall Date: Oct 30, 2023
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the vehicle independently accelerated and then decelerated. The contact also stated that the back over prevention camera was inoperable and displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that she had previously experienced the failure with the vehicle before and the dealer was unable to duplicate the failure; however, the dealer replaced the aftermarket floor mat with the original Kia Sportage floor mat. The manufacturer was made aware of the failure. The failure mileage was approximately 12,800.
Corrective Action:
The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the vehicle independently accelerated and then decelerated. The contact also stated that the back over prevention camera was inoperable and displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that she had previously experienced the failure with the vehicle before and the dealer was unable to duplicate the failure; however, the dealer replaced the aftermarket floor mat with the original Kia Sportage floor mat. The manufacturer was made aware of the failure. The failure mileage was approximately 12,800.
Additional Notes:
The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the vehicle independently accelerated and then decelerated. The contact also stated that the back over prevention camera was inoperable and displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that she had previously experienced the failure with the vehicle before and the dealer was unable to duplicate the failure; however, the dealer replaced the aftermarket floor mat with the original Kia Sportage floor mat. The manufacturer was made aware of the failure. The failure mileage was approximately 12,800.
Mfg Campaign: 11552696
Recall Date: Oct 30, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I only had the Kia 2 months when a crack formed at the top of the driver’s windshield. Soon after the crack spread across the entire windshield surface area.
Corrective Action:
I only had the Kia 2 months when a crack formed at the top of the driver’s windshield. Soon after the crack spread across the entire windshield surface area.
Additional Notes:
I only had the Kia 2 months when a crack formed at the top of the driver’s windshield. Soon after the crack spread across the entire windshield surface area.
Mfg Campaign: 11551340
Recall Date: Oct 23, 2023
Kia America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
driving on the highway in the left lane with driver assist engaged. crashed into car driving in the right lane when the kia driver assist turned off without warning.
Corrective Action:
driving on the highway in the left lane with driver assist engaged. crashed into car driving in the right lane when the kia driver assist turned off without warning.
Additional Notes:
driving on the highway in the left lane with driver assist engaged. crashed into car driving in the right lane when the kia driver assist turned off without warning.
Mfg Campaign: 11549129
Recall Date: Oct 10, 2023
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
driving on the highway in the left lane with driver assist engaged. crashed into car driving in the right lane when the kia driver assist turned off without warning.
Corrective Action:
driving on the highway in the left lane with driver assist engaged. crashed into car driving in the right lane when the kia driver assist turned off without warning.
Additional Notes:
driving on the highway in the left lane with driver assist engaged. crashed into car driving in the right lane when the kia driver assist turned off without warning.
Mfg Campaign: 11549129
Recall Date: Oct 10, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Multiple service repairs to replace failed tie rods on front passenger side, both inner and outer, vehicle mileage ranging from 27000 to 31000. Ultimately yesterday, vehicle was in for another inner tie rod replacement when it was found that steering rack and pinion failed on vehicle at 31000~ miles.
Corrective Action:
Multiple service repairs to replace failed tie rods on front passenger side, both inner and outer, vehicle mileage ranging from 27000 to 31000. Ultimately yesterday, vehicle was in for another inner tie rod replacement when it was found that steering rack and pinion failed on vehicle at 31000~ miles.
Additional Notes:
Multiple service repairs to replace failed tie rods on front passenger side, both inner and outer, vehicle mileage ranging from 27000 to 31000. Ultimately yesterday, vehicle was in for another inner tie rod replacement when it was found that steering rack and pinion failed on vehicle at 31000~ miles.
Mfg Campaign: 11548606
Recall Date: Oct 6, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My Kia Sportage suddenly unintentionally accelerated hitting the building in front of me. As I was parking my vehicle at Dunkin Donuts, pressing on the car brake, the car did the opposite of braking and accelerated and hit the building. My vehicle didn't stop until it hit the building. Witness was there and police was called.
Corrective Action:
My Kia Sportage suddenly unintentionally accelerated hitting the building in front of me. As I was parking my vehicle at Dunkin Donuts, pressing on the car brake, the car did the opposite of braking and accelerated and hit the building. My vehicle didn't stop until it hit the building. Witness was there and police was called.
Additional Notes:
My Kia Sportage suddenly unintentionally accelerated hitting the building in front of me. As I was parking my vehicle at Dunkin Donuts, pressing on the car brake, the car did the opposite of braking and accelerated and hit the building. My vehicle didn't stop until it hit the building. Witness was there and police was called.
Mfg Campaign: 11546480
Recall Date: Sep 25, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My Kia Sportage suddenly unintentionally accelerated hitting the building in front of me. As I was parking my vehicle at Dunkin Donuts, pressing on the car brake, the car did the opposite of braking and accelerated and hit the building. My vehicle didn't stop until it hit the building. Witness was there and police was called.
Corrective Action:
My Kia Sportage suddenly unintentionally accelerated hitting the building in front of me. As I was parking my vehicle at Dunkin Donuts, pressing on the car brake, the car did the opposite of braking and accelerated and hit the building. My vehicle didn't stop until it hit the building. Witness was there and police was called.
Additional Notes:
My Kia Sportage suddenly unintentionally accelerated hitting the building in front of me. As I was parking my vehicle at Dunkin Donuts, pressing on the car brake, the car did the opposite of braking and accelerated and hit the building. My vehicle didn't stop until it hit the building. Witness was there and police was called.
Mfg Campaign: 11546480
Recall Date: Sep 25, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My Kia Sportage suddenly unintentionally accelerated hitting the building in front of me. As I was parking my vehicle at Dunkin Donuts, pressing on the car brake, the car did the opposite of braking and accelerated and hit the building. My vehicle didn't stop until it hit the building. Witness was there and police was called.
Corrective Action:
My Kia Sportage suddenly unintentionally accelerated hitting the building in front of me. As I was parking my vehicle at Dunkin Donuts, pressing on the car brake, the car did the opposite of braking and accelerated and hit the building. My vehicle didn't stop until it hit the building. Witness was there and police was called.
Additional Notes:
My Kia Sportage suddenly unintentionally accelerated hitting the building in front of me. As I was parking my vehicle at Dunkin Donuts, pressing on the car brake, the car did the opposite of braking and accelerated and hit the building. My vehicle didn't stop until it hit the building. Witness was there and police was called.
Mfg Campaign: 11546480
Recall Date: Sep 25, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle has the same problems as the vehicle covered under NHTSA CAMPAIGN NUMBER: 23V531000. The memo states 2023 Kia Sportage but Kia says this particular vehicle is not affected. The description listed below is what is happening to my vehicle 2023 Kia Sportage LX Model An electric oil pump assembly that overheats increases the risk of a vehicle fire The oil was hot like it wasn't circulating and the transmission would not change gears the vehicle came to a stop with the dashboard stating the vehicle was shutting down. I guess this is a safety feature to protect the engine. You can reach me at [XXX] for futhure infomation. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My vehicle has the same problems as the vehicle covered under NHTSA CAMPAIGN NUMBER: 23V531000. The memo states 2023 Kia Sportage but Kia says this particular vehicle is not affected. The description listed below is what is happening to my vehicle 2023 Kia Sportage LX Model An electric oil pump assembly that overheats increases the risk of a vehicle fire The oil was hot like it wasn't circulating and the transmission would not change gears the vehicle came to a stop with the dashboard stating the vehicle was shutting down. I guess this is a safety feature to protect the engine. You can reach me at [XXX] for futhure infomation. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My vehicle has the same problems as the vehicle covered under NHTSA CAMPAIGN NUMBER: 23V531000. The memo states 2023 Kia Sportage but Kia says this particular vehicle is not affected. The description listed below is what is happening to my vehicle 2023 Kia Sportage LX Model An electric oil pump assembly that overheats increases the risk of a vehicle fire The oil was hot like it wasn't circulating and the transmission would not change gears the vehicle came to a stop with the dashboard stating the vehicle was shutting down. I guess this is a safety feature to protect the engine. You can reach me at [XXX] for futhure infomation. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11546102
Recall Date: Sep 22, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2023 Kia Sportage. The contact stated that while driving forward into a parking space at a very slow speed and while pressing the brake pedal, the vehicle suddenly experienced unintended acceleration and drove over the stop bump and a curve before crashing into a building wall. During the crash, the contact sustained a head injury which later required medical treatment. A police report was taken at the scene and the vehicle was driven away. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 37,000.
Corrective Action:
The contact owns a 2023 Kia Sportage. The contact stated that while driving forward into a parking space at a very slow speed and while pressing the brake pedal, the vehicle suddenly experienced unintended acceleration and drove over the stop bump and a curve before crashing into a building wall. During the crash, the contact sustained a head injury which later required medical treatment. A police report was taken at the scene and the vehicle was driven away. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 37,000.
Additional Notes:
The contact owns a 2023 Kia Sportage. The contact stated that while driving forward into a parking space at a very slow speed and while pressing the brake pedal, the vehicle suddenly experienced unintended acceleration and drove over the stop bump and a curve before crashing into a building wall. During the crash, the contact sustained a head injury which later required medical treatment. A police report was taken at the scene and the vehicle was driven away. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 37,000.
Mfg Campaign: 11545121
Recall Date: Sep 18, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.
Corrective Action:
The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.
Additional Notes:
The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.
Mfg Campaign: 11544630
Recall Date: Sep 14, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.
Corrective Action:
The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.
Additional Notes:
The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.
Mfg Campaign: 11544630
Recall Date: Sep 14, 2023
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.
Corrective Action:
The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.
Additional Notes:
The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.
Mfg Campaign: 11544630
Recall Date: Sep 14, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While driving my Kia Sportage 2023 w/ just 9000 miles brand new car the entire display screen went black. The car continued at the same speed, but I was unable to see any navigation such us my speed, signaling, etc. I was unable to pull over due to my location in the highway. It was terrifying. Within 10 seconds the screen came back to normal. As of right now KIA is refusing to examine the issue in my car until I provide them with evidence of the problem. Therefore, I need to continue to drive it until I can record it in a video (while driving) and present it to them. My car as of right now is not recalled. Please help address this issue with these models and the lack of responsibility Kia is taking by risking drivers to get on accidents due to this issue. Thank you 1
Corrective Action:
While driving my Kia Sportage 2023 w/ just 9000 miles brand new car the entire display screen went black. The car continued at the same speed, but I was unable to see any navigation such us my speed, signaling, etc. I was unable to pull over due to my location in the highway. It was terrifying. Within 10 seconds the screen came back to normal. As of right now KIA is refusing to examine the issue in my car until I provide them with evidence of the problem. Therefore, I need to continue to drive it until I can record it in a video (while driving) and present it to them. My car as of right now is not recalled. Please help address this issue with these models and the lack of responsibility Kia is taking by risking drivers to get on accidents due to this issue. Thank you 1
Additional Notes:
While driving my Kia Sportage 2023 w/ just 9000 miles brand new car the entire display screen went black. The car continued at the same speed, but I was unable to see any navigation such us my speed, signaling, etc. I was unable to pull over due to my location in the highway. It was terrifying. Within 10 seconds the screen came back to normal. As of right now KIA is refusing to examine the issue in my car until I provide them with evidence of the problem. Therefore, I need to continue to drive it until I can record it in a video (while driving) and present it to them. My car as of right now is not recalled. Please help address this issue with these models and the lack of responsibility Kia is taking by risking drivers to get on accidents due to this issue. Thank you 1
Mfg Campaign: 11544314
Recall Date: Sep 13, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving my Kia Sportage 2023 w/ just 9000 miles brand new car the entire display screen went black. The car continued at the same speed, but I was unable to see any navigation such us my speed, signaling, etc. I was unable to pull over due to my location in the highway. It was terrifying. Within 10 seconds the screen came back to normal. As of right now KIA is refusing to examine the issue in my car until I provide them with evidence of the problem. Therefore, I need to continue to drive it until I can record it in a video (while driving) and present it to them. My car as of right now is not recalled. Please help address this issue with these models and the lack of responsibility Kia is taking by risking drivers to get on accidents due to this issue. Thank you 1
Corrective Action:
While driving my Kia Sportage 2023 w/ just 9000 miles brand new car the entire display screen went black. The car continued at the same speed, but I was unable to see any navigation such us my speed, signaling, etc. I was unable to pull over due to my location in the highway. It was terrifying. Within 10 seconds the screen came back to normal. As of right now KIA is refusing to examine the issue in my car until I provide them with evidence of the problem. Therefore, I need to continue to drive it until I can record it in a video (while driving) and present it to them. My car as of right now is not recalled. Please help address this issue with these models and the lack of responsibility Kia is taking by risking drivers to get on accidents due to this issue. Thank you 1
Additional Notes:
While driving my Kia Sportage 2023 w/ just 9000 miles brand new car the entire display screen went black. The car continued at the same speed, but I was unable to see any navigation such us my speed, signaling, etc. I was unable to pull over due to my location in the highway. It was terrifying. Within 10 seconds the screen came back to normal. As of right now KIA is refusing to examine the issue in my car until I provide them with evidence of the problem. Therefore, I need to continue to drive it until I can record it in a video (while driving) and present it to them. My car as of right now is not recalled. Please help address this issue with these models and the lack of responsibility Kia is taking by risking drivers to get on accidents due to this issue. Thank you 1
Mfg Campaign: 11544314
Recall Date: Sep 13, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Potential Consequences:
While driving my Kia Sportage 2023 w/ just 9000 miles brand new car the entire display screen went black. The car continued at the same speed, but I was unable to see any navigation such us my speed, signaling, etc. I was unable to pull over due to my location in the highway. It was terrifying. Within 10 seconds the screen came back to normal. As of right now KIA is refusing to examine the issue in my car until I provide them with evidence of the problem. Therefore, I need to continue to drive it until I can record it in a video (while driving) and present it to them. My car as of right now is not recalled. Please help address this issue with these models and the lack of responsibility Kia is taking by risking drivers to get on accidents due to this issue. Thank you 1
Corrective Action:
While driving my Kia Sportage 2023 w/ just 9000 miles brand new car the entire display screen went black. The car continued at the same speed, but I was unable to see any navigation such us my speed, signaling, etc. I was unable to pull over due to my location in the highway. It was terrifying. Within 10 seconds the screen came back to normal. As of right now KIA is refusing to examine the issue in my car until I provide them with evidence of the problem. Therefore, I need to continue to drive it until I can record it in a video (while driving) and present it to them. My car as of right now is not recalled. Please help address this issue with these models and the lack of responsibility Kia is taking by risking drivers to get on accidents due to this issue. Thank you 1
Additional Notes:
While driving my Kia Sportage 2023 w/ just 9000 miles brand new car the entire display screen went black. The car continued at the same speed, but I was unable to see any navigation such us my speed, signaling, etc. I was unable to pull over due to my location in the highway. It was terrifying. Within 10 seconds the screen came back to normal. As of right now KIA is refusing to examine the issue in my car until I provide them with evidence of the problem. Therefore, I need to continue to drive it until I can record it in a video (while driving) and present it to them. My car as of right now is not recalled. Please help address this issue with these models and the lack of responsibility Kia is taking by risking drivers to get on accidents due to this issue. Thank you 1
Mfg Campaign: 11544314
Recall Date: Sep 13, 2023
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Valencia, CA • 36 yrs
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