Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024 Kia Sportage vehicles. The circuit board in the motor-driven power steering assembly may short circuit, resulting in a loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC319
Recall Date: Jun 7, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023-2024 Sportage and 2022-2024 Carnival vehicles. The roof molding may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC292
Recall Date: Jan 18, 2024
Consumer Complaints
48 ComplaintsKia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While traveling on a 4-lane highway and using cruise control, a car in the left-hand lane was making a left turn across a median cut through, and my car's sensors detected a collision and took me from 60 mph down to 35 mph in about five seconds. If a car had been behind me, it would have rear ended me. I no longer use the cruise control for this reason. And yes, my sensors were clean. I had just gotten the car cleaned within a day or two prior. I have an appointment this coming Monday to take it to the dealership, to have them look at it. Separate incident. While parked in a parking lot, came out of restaurant and cars were parked very close on either side of my car. My car's sensors detected collision and would not let me back out. I had to pull forward and try to go back numerous times before it finally released the collision warning and allowed me to back out. This happened many months ago, but I am just now having the time to take it and drop it to the dealership because they want to keep it all day.
Corrective Action:
While traveling on a 4-lane highway and using cruise control, a car in the left-hand lane was making a left turn across a median cut through, and my car's sensors detected a collision and took me from 60 mph down to 35 mph in about five seconds. If a car had been behind me, it would have rear ended me. I no longer use the cruise control for this reason. And yes, my sensors were clean. I had just gotten the car cleaned within a day or two prior. I have an appointment this coming Monday to take it to the dealership, to have them look at it. Separate incident. While parked in a parking lot, came out of restaurant and cars were parked very close on either side of my car. My car's sensors detected collision and would not let me back out. I had to pull forward and try to go back numerous times before it finally released the collision warning and allowed me to back out. This happened many months ago, but I am just now having the time to take it and drop it to the dealership because they want to keep it all day.
Additional Notes:
While traveling on a 4-lane highway and using cruise control, a car in the left-hand lane was making a left turn across a median cut through, and my car's sensors detected a collision and took me from 60 mph down to 35 mph in about five seconds. If a car had been behind me, it would have rear ended me. I no longer use the cruise control for this reason. And yes, my sensors were clean. I had just gotten the car cleaned within a day or two prior. I have an appointment this coming Monday to take it to the dealership, to have them look at it. Separate incident. While parked in a parking lot, came out of restaurant and cars were parked very close on either side of my car. My car's sensors detected collision and would not let me back out. I had to pull forward and try to go back numerous times before it finally released the collision warning and allowed me to back out. This happened many months ago, but I am just now having the time to take it and drop it to the dealership because they want to keep it all day.
Mfg Campaign: 11641033
Recall Date: Feb 6, 2025
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
While traveling on a 4-lane highway and using cruise control, a car in the left-hand lane was making a left turn across a median cut through, and my car's sensors detected a collision and took me from 60 mph down to 35 mph in about five seconds. If a car had been behind me, it would have rear ended me. I no longer use the cruise control for this reason. And yes, my sensors were clean. I had just gotten the car cleaned within a day or two prior. I have an appointment this coming Monday to take it to the dealership, to have them look at it. Separate incident. While parked in a parking lot, came out of restaurant and cars were parked very close on either side of my car. My car's sensors detected collision and would not let me back out. I had to pull forward and try to go back numerous times before it finally released the collision warning and allowed me to back out. This happened many months ago, but I am just now having the time to take it and drop it to the dealership because they want to keep it all day.
Corrective Action:
While traveling on a 4-lane highway and using cruise control, a car in the left-hand lane was making a left turn across a median cut through, and my car's sensors detected a collision and took me from 60 mph down to 35 mph in about five seconds. If a car had been behind me, it would have rear ended me. I no longer use the cruise control for this reason. And yes, my sensors were clean. I had just gotten the car cleaned within a day or two prior. I have an appointment this coming Monday to take it to the dealership, to have them look at it. Separate incident. While parked in a parking lot, came out of restaurant and cars were parked very close on either side of my car. My car's sensors detected collision and would not let me back out. I had to pull forward and try to go back numerous times before it finally released the collision warning and allowed me to back out. This happened many months ago, but I am just now having the time to take it and drop it to the dealership because they want to keep it all day.
Additional Notes:
While traveling on a 4-lane highway and using cruise control, a car in the left-hand lane was making a left turn across a median cut through, and my car's sensors detected a collision and took me from 60 mph down to 35 mph in about five seconds. If a car had been behind me, it would have rear ended me. I no longer use the cruise control for this reason. And yes, my sensors were clean. I had just gotten the car cleaned within a day or two prior. I have an appointment this coming Monday to take it to the dealership, to have them look at it. Separate incident. While parked in a parking lot, came out of restaurant and cars were parked very close on either side of my car. My car's sensors detected collision and would not let me back out. I had to pull forward and try to go back numerous times before it finally released the collision warning and allowed me to back out. This happened many months ago, but I am just now having the time to take it and drop it to the dealership because they want to keep it all day.
Mfg Campaign: 11641033
Recall Date: Feb 6, 2025
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The glass panel placed between the windshield and the Panoramic sunroof blew out with no external forces. Looking at other cases from online, this appears to be a problem dating back to the 2019 model. Attached are photos from the date of incident (12/31/2024) from 1/3/2025 and 1/17/2025.
Corrective Action:
The glass panel placed between the windshield and the Panoramic sunroof blew out with no external forces. Looking at other cases from online, this appears to be a problem dating back to the 2019 model. Attached are photos from the date of incident (12/31/2024) from 1/3/2025 and 1/17/2025.
Additional Notes:
The glass panel placed between the windshield and the Panoramic sunroof blew out with no external forces. Looking at other cases from online, this appears to be a problem dating back to the 2019 model. Attached are photos from the date of incident (12/31/2024) from 1/3/2025 and 1/17/2025.
Mfg Campaign: 11636634
Recall Date: Jan 17, 2025
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Trim parts came off roof traveling on highway.
Corrective Action:
Trim parts came off roof traveling on highway.
Additional Notes:
Trim parts came off roof traveling on highway.
Mfg Campaign: 11635184
Recall Date: Jan 10, 2025
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Sunroof explosion
Corrective Action:
Sunroof explosion
Additional Notes:
Sunroof explosion
Mfg Campaign: 11625831
Recall Date: Nov 18, 2024
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
Tire pressure monitoring system (TPMS) is not working correctly. It is under reporting pressure by over 3-5 PSI on Cold and Hot Tire. My vehicle is available for inspection upon request. TPMS is flagging in the system and pushing to over fill tire with air over prescribed pressure by the manufacturer. It is safety risk. I got my vehicle air pressure checked twice in 2 weeks by a national tire chain shop. It didn't happen before. it is first time. Issue first appeared 4 weeks back.
Corrective Action:
Tire pressure monitoring system (TPMS) is not working correctly. It is under reporting pressure by over 3-5 PSI on Cold and Hot Tire. My vehicle is available for inspection upon request. TPMS is flagging in the system and pushing to over fill tire with air over prescribed pressure by the manufacturer. It is safety risk. I got my vehicle air pressure checked twice in 2 weeks by a national tire chain shop. It didn't happen before. it is first time. Issue first appeared 4 weeks back.
Additional Notes:
Tire pressure monitoring system (TPMS) is not working correctly. It is under reporting pressure by over 3-5 PSI on Cold and Hot Tire. My vehicle is available for inspection upon request. TPMS is flagging in the system and pushing to over fill tire with air over prescribed pressure by the manufacturer. It is safety risk. I got my vehicle air pressure checked twice in 2 weeks by a national tire chain shop. It didn't happen before. it is first time. Issue first appeared 4 weeks back.
Mfg Campaign: 11623808
Recall Date: Nov 6, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The contact owns a 2024 Kia Sportage. The contact stated while the vehicle was parked, the windshield cracked without impact. No warning light was illuminated. The vehicle was not taken to a dealer; the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.
Corrective Action:
The contact owns a 2024 Kia Sportage. The contact stated while the vehicle was parked, the windshield cracked without impact. No warning light was illuminated. The vehicle was not taken to a dealer; the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.
Additional Notes:
The contact owns a 2024 Kia Sportage. The contact stated while the vehicle was parked, the windshield cracked without impact. No warning light was illuminated. The vehicle was not taken to a dealer; the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.
Mfg Campaign: 11622218
Recall Date: Oct 28, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Stopped at traffic light, light turned green and went to accelerate. Car died, all lights came on dash in oncoming traffic and car would not restart for minutes.
Corrective Action:
Stopped at traffic light, light turned green and went to accelerate. Car died, all lights came on dash in oncoming traffic and car would not restart for minutes.
Additional Notes:
Stopped at traffic light, light turned green and went to accelerate. Car died, all lights came on dash in oncoming traffic and car would not restart for minutes.
Mfg Campaign: 11620099
Recall Date: Oct 16, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Stopped at traffic light, light turned green and went to accelerate. Car died, all lights came on dash in oncoming traffic and car would not restart for minutes.
Corrective Action:
Stopped at traffic light, light turned green and went to accelerate. Car died, all lights came on dash in oncoming traffic and car would not restart for minutes.
Additional Notes:
Stopped at traffic light, light turned green and went to accelerate. Car died, all lights came on dash in oncoming traffic and car would not restart for minutes.
Mfg Campaign: 11620099
Recall Date: Oct 16, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 Kia Sportage. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was able to restart on the third attempt; however, the failure recurred. The vehicle was driven to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 17,000.
Corrective Action:
The contact owns a 2024 Kia Sportage. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was able to restart on the third attempt; however, the failure recurred. The vehicle was driven to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 17,000.
Additional Notes:
The contact owns a 2024 Kia Sportage. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was able to restart on the third attempt; however, the failure recurred. The vehicle was driven to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 17,000.
Mfg Campaign: 11618581
Recall Date: Oct 7, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Front brake rotors are warped on new 2024 KIA Sportage with only 4000 miles on the vehicle. The vehicle is available for inspection anytime When braking the steering wheel will pulsate left to right The problem has been confirmed by the dealer as an ongoing problem with this vehicle brand and model. The vehicle is scheduled for repair on October 15, 2024 I have been advised that the front brake rotors will be re-surfaced and not replaced. I have also been advised that KIA will NOT perform a second repair
Corrective Action:
Front brake rotors are warped on new 2024 KIA Sportage with only 4000 miles on the vehicle. The vehicle is available for inspection anytime When braking the steering wheel will pulsate left to right The problem has been confirmed by the dealer as an ongoing problem with this vehicle brand and model. The vehicle is scheduled for repair on October 15, 2024 I have been advised that the front brake rotors will be re-surfaced and not replaced. I have also been advised that KIA will NOT perform a second repair
Additional Notes:
Front brake rotors are warped on new 2024 KIA Sportage with only 4000 miles on the vehicle. The vehicle is available for inspection anytime When braking the steering wheel will pulsate left to right The problem has been confirmed by the dealer as an ongoing problem with this vehicle brand and model. The vehicle is scheduled for repair on October 15, 2024 I have been advised that the front brake rotors will be re-surfaced and not replaced. I have also been advised that KIA will NOT perform a second repair
Mfg Campaign: 11617100
Recall Date: Sep 29, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Panoramic sunroof shattered while driving - there were no rocks or falling objects
Corrective Action:
Panoramic sunroof shattered while driving - there were no rocks or falling objects
Additional Notes:
Panoramic sunroof shattered while driving - there were no rocks or falling objects
Mfg Campaign: 11615611
Recall Date: Sep 20, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on the 99tollway about 70mph and I heard what I can only describe as an explosion sound and when I looked in my rearview mirror I saw glass flying from my car. My panoramic sunroof exploded, leaving a large hole in the middle of the sunroof. There were no car around me thankfully and nothing struck my car prior to the explosion sound. No sensors went off in my car and my car did not alert me that there were any issues with the roofing system.
Corrective Action:
I was driving on the 99tollway about 70mph and I heard what I can only describe as an explosion sound and when I looked in my rearview mirror I saw glass flying from my car. My panoramic sunroof exploded, leaving a large hole in the middle of the sunroof. There were no car around me thankfully and nothing struck my car prior to the explosion sound. No sensors went off in my car and my car did not alert me that there were any issues with the roofing system.
Additional Notes:
I was driving on the 99tollway about 70mph and I heard what I can only describe as an explosion sound and when I looked in my rearview mirror I saw glass flying from my car. My panoramic sunroof exploded, leaving a large hole in the middle of the sunroof. There were no car around me thankfully and nothing struck my car prior to the explosion sound. No sensors went off in my car and my car did not alert me that there were any issues with the roofing system.
Mfg Campaign: 11614560
Recall Date: Sep 14, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving down highway, roof molding came loose and started to bang against the roof by flopping.
Corrective Action:
While driving down highway, roof molding came loose and started to bang against the roof by flopping.
Additional Notes:
While driving down highway, roof molding came loose and started to bang against the roof by flopping.
Mfg Campaign: 11613557
Recall Date: Sep 9, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving down highway, roof molding came loose and started to bang against the roof by flopping.
Corrective Action:
While driving down highway, roof molding came loose and started to bang against the roof by flopping.
Additional Notes:
While driving down highway, roof molding came loose and started to bang against the roof by flopping.
Mfg Campaign: 11613557
Recall Date: Sep 9, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While in use, the vehicle engine shut off while making a turn. Several attempts to restart the engine were unsuccessful - engine would try to turn over and then stop. Vehicle was pushed off the road and roadside assistance was contacted and car tower to the dealership. Diagnosed as a Faulty Fuel Pump. <900 miles
Corrective Action:
While in use, the vehicle engine shut off while making a turn. Several attempts to restart the engine were unsuccessful - engine would try to turn over and then stop. Vehicle was pushed off the road and roadside assistance was contacted and car tower to the dealership. Diagnosed as a Faulty Fuel Pump. <900 miles
Additional Notes:
While in use, the vehicle engine shut off while making a turn. Several attempts to restart the engine were unsuccessful - engine would try to turn over and then stop. Vehicle was pushed off the road and roadside assistance was contacted and car tower to the dealership. Diagnosed as a Faulty Fuel Pump. <900 miles
Mfg Campaign: 11605235
Recall Date: Jul 29, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2024 Kia Sportage. The contact stated that while attempting to park in his residential carport, the brake pedal was depressed the brake pedal was stiff and did not move down as intended. The contact used excessive force but the vehicle failed to come to a stop. The vehicle collided with the screen room of his residence taking out three of the four walls of the patio. There were no injuries. A police report was not filed. The vehicle was towed to a dealer where the failure was not able to be replicated. The manufacturer was not notified of the failure. The failure mileage was 6,100.
Corrective Action:
The contact owns a 2024 Kia Sportage. The contact stated that while attempting to park in his residential carport, the brake pedal was depressed the brake pedal was stiff and did not move down as intended. The contact used excessive force but the vehicle failed to come to a stop. The vehicle collided with the screen room of his residence taking out three of the four walls of the patio. There were no injuries. A police report was not filed. The vehicle was towed to a dealer where the failure was not able to be replicated. The manufacturer was not notified of the failure. The failure mileage was 6,100.
Additional Notes:
The contact owns a 2024 Kia Sportage. The contact stated that while attempting to park in his residential carport, the brake pedal was depressed the brake pedal was stiff and did not move down as intended. The contact used excessive force but the vehicle failed to come to a stop. The vehicle collided with the screen room of his residence taking out three of the four walls of the patio. There were no injuries. A police report was not filed. The vehicle was towed to a dealer where the failure was not able to be replicated. The manufacturer was not notified of the failure. The failure mileage was 6,100.
Mfg Campaign: 11600203
Recall Date: Jul 8, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
24 hours after purchase, the steering wheel had high vibration and was worrisome to drive. Returned to dealer and was originally told I break too hard- before they kept the vehicle for 8 days. They claim the rotor was replaced. Everything I am experiencing for my first car is sounding unreasonable. Why would a new model off the dealer lot have a rotor issue and why can my dad replace his breaks in 3 hours but a dealer takes 8 days. I’m not sure what is wrong with my vehicle but wanted to report it in case something happens.
Corrective Action:
24 hours after purchase, the steering wheel had high vibration and was worrisome to drive. Returned to dealer and was originally told I break too hard- before they kept the vehicle for 8 days. They claim the rotor was replaced. Everything I am experiencing for my first car is sounding unreasonable. Why would a new model off the dealer lot have a rotor issue and why can my dad replace his breaks in 3 hours but a dealer takes 8 days. I’m not sure what is wrong with my vehicle but wanted to report it in case something happens.
Additional Notes:
24 hours after purchase, the steering wheel had high vibration and was worrisome to drive. Returned to dealer and was originally told I break too hard- before they kept the vehicle for 8 days. They claim the rotor was replaced. Everything I am experiencing for my first car is sounding unreasonable. Why would a new model off the dealer lot have a rotor issue and why can my dad replace his breaks in 3 hours but a dealer takes 8 days. I’m not sure what is wrong with my vehicle but wanted to report it in case something happens.
Mfg Campaign: 11598571
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was stopped at a red light in middle lane with traffic all around when the car just stopped running. After a few tries it started again.
Corrective Action:
I was stopped at a red light in middle lane with traffic all around when the car just stopped running. After a few tries it started again.
Additional Notes:
I was stopped at a red light in middle lane with traffic all around when the car just stopped running. After a few tries it started again.
Mfg Campaign: 11591820
Recall Date: May 31, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
While driving the car on road, I suddenly started getting all types of warning regarding different safety system and power steering wheel. The steering wheel was stuck/frooze while I was at 40-50 mph and couldn't turn it at all. With lots of difficulty was able to pull the car and get it towed. This put us as serious risk of danger as if this was on freeway would have been dangerous to not have functioning steering wheel. Before this similar issue had occurred but while in a parking lot so was not serious but happening while on road is extremely dangerous. After the repair said it was fixed, the problem was experienced a 3rd time while driving again but since car was slow was able to pull it on side. There seems to be a serious defect in car but car manufacturer is not able to repair it and putting lives in danger
Corrective Action:
While driving the car on road, I suddenly started getting all types of warning regarding different safety system and power steering wheel. The steering wheel was stuck/frooze while I was at 40-50 mph and couldn't turn it at all. With lots of difficulty was able to pull the car and get it towed. This put us as serious risk of danger as if this was on freeway would have been dangerous to not have functioning steering wheel. Before this similar issue had occurred but while in a parking lot so was not serious but happening while on road is extremely dangerous. After the repair said it was fixed, the problem was experienced a 3rd time while driving again but since car was slow was able to pull it on side. There seems to be a serious defect in car but car manufacturer is not able to repair it and putting lives in danger
Additional Notes:
While driving the car on road, I suddenly started getting all types of warning regarding different safety system and power steering wheel. The steering wheel was stuck/frooze while I was at 40-50 mph and couldn't turn it at all. With lots of difficulty was able to pull the car and get it towed. This put us as serious risk of danger as if this was on freeway would have been dangerous to not have functioning steering wheel. Before this similar issue had occurred but while in a parking lot so was not serious but happening while on road is extremely dangerous. After the repair said it was fixed, the problem was experienced a 3rd time while driving again but since car was slow was able to pull it on side. There seems to be a serious defect in car but car manufacturer is not able to repair it and putting lives in danger
Mfg Campaign: 11588359
Recall Date: May 13, 2024
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