Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC316
Recall Date: Jun 5, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC303
Recall Date: Mar 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC247
Recall Date: Aug 15, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Sorento and Telluride vehicles. The vehicles may be equipped with an incorrect spare tire which, when installed, can impair the anti-lock braking system (ABS) and the traction control system (TCS). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC244
Recall Date: Jul 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. Excess adhesive in a circuit board within the instrument cluster may cause the instrument cluster display screen to be blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC237
Recall Date: May 17, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. The LCD display screen may remain blank after startup. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC215
Recall Date: Jul 28, 2021
Consumer Complaints
307 ComplaintsKia America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
Potential Consequences:
The contact owns a 2022 Kia Telluride. The contact stated that the tailgate safety sensor failed causing an inadvertent closing of a liftgate on the contact. As a result, the contact received a head concussion and injuries to the neck and spine. The contact received medical attention was the Emergency Room and currently visits a spine interventional pain doctor for neck injections. A dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Corrective Action:
The contact owns a 2022 Kia Telluride. The contact stated that the tailgate safety sensor failed causing an inadvertent closing of a liftgate on the contact. As a result, the contact received a head concussion and injuries to the neck and spine. The contact received medical attention was the Emergency Room and currently visits a spine interventional pain doctor for neck injections. A dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Additional Notes:
The contact owns a 2022 Kia Telluride. The contact stated that the tailgate safety sensor failed causing an inadvertent closing of a liftgate on the contact. As a result, the contact received a head concussion and injuries to the neck and spine. The contact received medical attention was the Emergency Room and currently visits a spine interventional pain doctor for neck injections. A dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Mfg Campaign: 11604224
Recall Date: Jul 24, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Kia Telluride. The contact stated that the tailgate safety sensor failed causing an inadvertent closing of a liftgate on the contact. As a result, the contact received a head concussion and injuries to the neck and spine. The contact received medical attention was the Emergency Room and currently visits a spine interventional pain doctor for neck injections. A dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Corrective Action:
The contact owns a 2022 Kia Telluride. The contact stated that the tailgate safety sensor failed causing an inadvertent closing of a liftgate on the contact. As a result, the contact received a head concussion and injuries to the neck and spine. The contact received medical attention was the Emergency Room and currently visits a spine interventional pain doctor for neck injections. A dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Additional Notes:
The contact owns a 2022 Kia Telluride. The contact stated that the tailgate safety sensor failed causing an inadvertent closing of a liftgate on the contact. As a result, the contact received a head concussion and injuries to the neck and spine. The contact received medical attention was the Emergency Room and currently visits a spine interventional pain doctor for neck injections. A dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Mfg Campaign: 11604224
Recall Date: Jul 24, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The sunroof basically exploded and shattered out of nowhere. We were driving on the freeway with no one else around else when we heard a loud POP like we got hit. It was so loud it woke up the 2 kids and the [XXX]. We heard air coming through the closed sunroof and immediately pulled over and got out of the car. When we looked at it, the glass was shattered. Nothing hit us, there was no one around (had just passed through Pueblo CO head to Albuquerque.) The load pop surprised my spouse that was driving which could have caused an accident. The 2yr old car set was situated in the middle seat which was right under the sunroof. The glass could have gotten into all our eyes or cut us. I called the extended Warranty and it does not cover broken glass. He said he heard of this happening before. I did a quick search online and it seems like it’s happened to many people. The sunroof just exploding for no reason. Will have to go through insurance to get it fixed. I added pictures (I couldn’t really reach to get the whole view) we have duct tape on it now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The sunroof basically exploded and shattered out of nowhere. We were driving on the freeway with no one else around else when we heard a loud POP like we got hit. It was so loud it woke up the 2 kids and the [XXX]. We heard air coming through the closed sunroof and immediately pulled over and got out of the car. When we looked at it, the glass was shattered. Nothing hit us, there was no one around (had just passed through Pueblo CO head to Albuquerque.) The load pop surprised my spouse that was driving which could have caused an accident. The 2yr old car set was situated in the middle seat which was right under the sunroof. The glass could have gotten into all our eyes or cut us. I called the extended Warranty and it does not cover broken glass. He said he heard of this happening before. I did a quick search online and it seems like it’s happened to many people. The sunroof just exploding for no reason. Will have to go through insurance to get it fixed. I added pictures (I couldn’t really reach to get the whole view) we have duct tape on it now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The sunroof basically exploded and shattered out of nowhere. We were driving on the freeway with no one else around else when we heard a loud POP like we got hit. It was so loud it woke up the 2 kids and the [XXX]. We heard air coming through the closed sunroof and immediately pulled over and got out of the car. When we looked at it, the glass was shattered. Nothing hit us, there was no one around (had just passed through Pueblo CO head to Albuquerque.) The load pop surprised my spouse that was driving which could have caused an accident. The 2yr old car set was situated in the middle seat which was right under the sunroof. The glass could have gotten into all our eyes or cut us. I called the extended Warranty and it does not cover broken glass. He said he heard of this happening before. I did a quick search online and it seems like it’s happened to many people. The sunroof just exploding for no reason. Will have to go through insurance to get it fixed. I added pictures (I couldn’t really reach to get the whole view) we have duct tape on it now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11604339
Recall Date: Jul 24, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Kia Telluride. The contact stated that after parking in the driveway and exiting the vehicle, moments later the vehicle erroneously rolled backwards and struck the side of the residence. During the failure the front and rear driver's side doors and residence were damaged. The cause of the failure was not determined. The contact was informed of the NHTSA Campaign Number: 24V214000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer and local dealer were not contacted regarding the failure. The failure mileage was 37,600.
Corrective Action:
The contact owns a 2022 Kia Telluride. The contact stated that after parking in the driveway and exiting the vehicle, moments later the vehicle erroneously rolled backwards and struck the side of the residence. During the failure the front and rear driver's side doors and residence were damaged. The cause of the failure was not determined. The contact was informed of the NHTSA Campaign Number: 24V214000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer and local dealer were not contacted regarding the failure. The failure mileage was 37,600.
Additional Notes:
The contact owns a 2022 Kia Telluride. The contact stated that after parking in the driveway and exiting the vehicle, moments later the vehicle erroneously rolled backwards and struck the side of the residence. During the failure the front and rear driver's side doors and residence were damaged. The cause of the failure was not determined. The contact was informed of the NHTSA Campaign Number: 24V214000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer and local dealer were not contacted regarding the failure. The failure mileage was 37,600.
Mfg Campaign: 11603710
Recall Date: Jul 22, 2024
Kia America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2022 Kia Telluride. The contact stated that the vehicle was previously taken to the local dealer for a software update of the electronic braking system (EBS). The contact stated that while shifted to drive(D), the parking brake warning light illuminated and engaged. The brake light illuminated while reversing. While idling at a stop, the symbol was yellow. There was an abnormal zooming noise detected, and an unknown message was displayed. The contact's son, who is an engineer, informed her that there was a glitch in the system. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 27,258.
Corrective Action:
The contact owns a 2022 Kia Telluride. The contact stated that the vehicle was previously taken to the local dealer for a software update of the electronic braking system (EBS). The contact stated that while shifted to drive(D), the parking brake warning light illuminated and engaged. The brake light illuminated while reversing. While idling at a stop, the symbol was yellow. There was an abnormal zooming noise detected, and an unknown message was displayed. The contact's son, who is an engineer, informed her that there was a glitch in the system. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 27,258.
Additional Notes:
The contact owns a 2022 Kia Telluride. The contact stated that the vehicle was previously taken to the local dealer for a software update of the electronic braking system (EBS). The contact stated that while shifted to drive(D), the parking brake warning light illuminated and engaged. The brake light illuminated while reversing. While idling at a stop, the symbol was yellow. There was an abnormal zooming noise detected, and an unknown message was displayed. The contact's son, who is an engineer, informed her that there was a glitch in the system. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 27,258.
Mfg Campaign: 11598546
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I took the car to the selling dealer for an oil change and two recalls. When i picked the car up I was told requested work was performed. I was also told they updated the radio. I did not request this and It was not mentioned prior to receiving the car. The safety issue; practically all systems connected to "Kia Connect" have changed. This is a major safety issue and distraction. 1. The screen intermittently does not turn on or is slow to respond when the car is started. 2. The touch screen sensitivity has changed. Doesn't always respond to commands requiring several attempts . 3.The entire on-screen radio format layout has changed from horizontal to vertical. 3.The GPS has added unnecessary commands 4. The voice activated phone commands have changed with additional unnecessary commands required to complete a call. The phone Bluetooth system, unknown to me, now switches to my wife's phone when I get out of the car and return, preventing me from making or receiving hands free calls while driving the car, defeating the whole purpose of a hands free system. Having sold car phones in the eighties, and being one of the first to have hands free in my car, I feel I know the systems better than most. Entire Bluetooth voice command and on screen displays have changed. On a recent trip on [XXX] in Chester, Pa there was debris blocking one lane of the three lane road. I attempted to notify PA State Police, When I said "Call Police" it displayed a number of 911 related phone numbers associated with 911 on the right portion of the screen from which I was required to respond to. Prior to this update the system would simply call "911" as programmed by me. Another distraction when attempting to making an emergency call. The car is over two years old with 51,000 miles. Obviously I have become familiar with all the systems in this time. I called "Kia Connect" which representative basically told me that was the change and to live with it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
Corrective Action:
I took the car to the selling dealer for an oil change and two recalls. When i picked the car up I was told requested work was performed. I was also told they updated the radio. I did not request this and It was not mentioned prior to receiving the car. The safety issue; practically all systems connected to "Kia Connect" have changed. This is a major safety issue and distraction. 1. The screen intermittently does not turn on or is slow to respond when the car is started. 2. The touch screen sensitivity has changed. Doesn't always respond to commands requiring several attempts . 3.The entire on-screen radio format layout has changed from horizontal to vertical. 3.The GPS has added unnecessary commands 4. The voice activated phone commands have changed with additional unnecessary commands required to complete a call. The phone Bluetooth system, unknown to me, now switches to my wife's phone when I get out of the car and return, preventing me from making or receiving hands free calls while driving the car, defeating the whole purpose of a hands free system. Having sold car phones in the eighties, and being one of the first to have hands free in my car, I feel I know the systems better than most. Entire Bluetooth voice command and on screen displays have changed. On a recent trip on [XXX] in Chester, Pa there was debris blocking one lane of the three lane road. I attempted to notify PA State Police, When I said "Call Police" it displayed a number of 911 related phone numbers associated with 911 on the right portion of the screen from which I was required to respond to. Prior to this update the system would simply call "911" as programmed by me. Another distraction when attempting to making an emergency call. The car is over two years old with 51,000 miles. Obviously I have become familiar with all the systems in this time. I called "Kia Connect" which representative basically told me that was the change and to live with it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
Additional Notes:
I took the car to the selling dealer for an oil change and two recalls. When i picked the car up I was told requested work was performed. I was also told they updated the radio. I did not request this and It was not mentioned prior to receiving the car. The safety issue; practically all systems connected to "Kia Connect" have changed. This is a major safety issue and distraction. 1. The screen intermittently does not turn on or is slow to respond when the car is started. 2. The touch screen sensitivity has changed. Doesn't always respond to commands requiring several attempts . 3.The entire on-screen radio format layout has changed from horizontal to vertical. 3.The GPS has added unnecessary commands 4. The voice activated phone commands have changed with additional unnecessary commands required to complete a call. The phone Bluetooth system, unknown to me, now switches to my wife's phone when I get out of the car and return, preventing me from making or receiving hands free calls while driving the car, defeating the whole purpose of a hands free system. Having sold car phones in the eighties, and being one of the first to have hands free in my car, I feel I know the systems better than most. Entire Bluetooth voice command and on screen displays have changed. On a recent trip on [XXX] in Chester, Pa there was debris blocking one lane of the three lane road. I attempted to notify PA State Police, When I said "Call Police" it displayed a number of 911 related phone numbers associated with 911 on the right portion of the screen from which I was required to respond to. Prior to this update the system would simply call "911" as programmed by me. Another distraction when attempting to making an emergency call. The car is over two years old with 51,000 miles. Obviously I have become familiar with all the systems in this time. I called "Kia Connect" which representative basically told me that was the change and to live with it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
Mfg Campaign: 11598683
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked under normal driving conditions. The crack was not caused by a strike or impact of any kind.
Corrective Action:
Windshield cracked under normal driving conditions. The crack was not caused by a strike or impact of any kind.
Additional Notes:
Windshield cracked under normal driving conditions. The crack was not caused by a strike or impact of any kind.
Mfg Campaign: 11597787
Recall Date: Jun 30, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Cross bar key covers keep coming loose and flapping around while driving. They do not stay engaged. I note this was an issue in 2020 models. Please require another technical service bulletin requiring them to fix this. It is dangerous if it flies off while driving and hits other vehicles.
Corrective Action:
Cross bar key covers keep coming loose and flapping around while driving. They do not stay engaged. I note this was an issue in 2020 models. Please require another technical service bulletin requiring them to fix this. It is dangerous if it flies off while driving and hits other vehicles.
Additional Notes:
Cross bar key covers keep coming loose and flapping around while driving. They do not stay engaged. I note this was an issue in 2020 models. Please require another technical service bulletin requiring them to fix this. It is dangerous if it flies off while driving and hits other vehicles.
Mfg Campaign: 11593219
Recall Date: Jun 8, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The dashboard display went blank while driving down the highway. I could not see my speed, fuel level, or and engine performance indicator lights. I called Kia and found there was a recall for this problem but NOT FOR MY VIN. Well, I have the same dangerous issue as those included in the recall, so I think my vehicle should be recalled immediately. Thank you.
Corrective Action:
The dashboard display went blank while driving down the highway. I could not see my speed, fuel level, or and engine performance indicator lights. I called Kia and found there was a recall for this problem but NOT FOR MY VIN. Well, I have the same dangerous issue as those included in the recall, so I think my vehicle should be recalled immediately. Thank you.
Additional Notes:
The dashboard display went blank while driving down the highway. I could not see my speed, fuel level, or and engine performance indicator lights. I called Kia and found there was a recall for this problem but NOT FOR MY VIN. Well, I have the same dangerous issue as those included in the recall, so I think my vehicle should be recalled immediately. Thank you.
Mfg Campaign: 11587034
Recall Date: May 5, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield crack developed from the lower left driver side, up and across to the middle of the glass right in the field of view of the driver. There was no chip, no strike of any kind. Simply pulled the car out of the garage where it is kept daily and went 1 mile to the mail box. The crack appeared on my return and is getting larger. Did my research and found out about the class action lawsuit. I've seen where it is very much a known issue. I will contact KIA customer care next and then the dealership.
Corrective Action:
Windshield crack developed from the lower left driver side, up and across to the middle of the glass right in the field of view of the driver. There was no chip, no strike of any kind. Simply pulled the car out of the garage where it is kept daily and went 1 mile to the mail box. The crack appeared on my return and is getting larger. Did my research and found out about the class action lawsuit. I've seen where it is very much a known issue. I will contact KIA customer care next and then the dealership.
Additional Notes:
Windshield crack developed from the lower left driver side, up and across to the middle of the glass right in the field of view of the driver. There was no chip, no strike of any kind. Simply pulled the car out of the garage where it is kept daily and went 1 mile to the mail box. The crack appeared on my return and is getting larger. Did my research and found out about the class action lawsuit. I've seen where it is very much a known issue. I will contact KIA customer care next and then the dealership.
Mfg Campaign: 11585899
Recall Date: Apr 29, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While idling there is no heat. This is very dangerous in states where it drops below freezing. If I should be able to rely on getting heat but I can not. They called it a “design flaw”
Corrective Action:
While idling there is no heat. This is very dangerous in states where it drops below freezing. If I should be able to rely on getting heat but I can not. They called it a “design flaw”
Additional Notes:
While idling there is no heat. This is very dangerous in states where it drops below freezing. If I should be able to rely on getting heat but I can not. They called it a “design flaw”
Mfg Campaign: 11583752
Recall Date: Apr 18, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
While idling there is no heat. This is very dangerous in states where it drops below freezing. If I should be able to rely on getting heat but I can not. They called it a “design flaw”
Corrective Action:
While idling there is no heat. This is very dangerous in states where it drops below freezing. If I should be able to rely on getting heat but I can not. They called it a “design flaw”
Additional Notes:
While idling there is no heat. This is very dangerous in states where it drops below freezing. If I should be able to rely on getting heat but I can not. They called it a “design flaw”
Mfg Campaign: 11583752
Recall Date: Apr 18, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery indicator began intermittently flashing on the dash. Then the car shut off mid turn in an intersection with my young kids in the car. Everything shut off without warning including power steering, ABS and so on. Luckily no one crashed into the car
Corrective Action:
Battery indicator began intermittently flashing on the dash. Then the car shut off mid turn in an intersection with my young kids in the car. Everything shut off without warning including power steering, ABS and so on. Luckily no one crashed into the car
Additional Notes:
Battery indicator began intermittently flashing on the dash. Then the car shut off mid turn in an intersection with my young kids in the car. Everything shut off without warning including power steering, ABS and so on. Luckily no one crashed into the car
Mfg Campaign: 11582904
Recall Date: Apr 14, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Kia Telluride. The contact stated that the client's vehicle was parked in the driveway and turned off, while the client was reaching into the rear driver-side seat area the vehicle began to erroneously roll backward causing the rear door to make contact with the client, and the client was knocked to the ground. The EMS was called to the scene and the client was transported to the hospital. A police report was taken at the scene. During the incident, the client sustained an injured left leg, injured left side, neck, and back injuries. The client also suffered emotional distress due to the incident. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The client was recently informed of the NHTSA Campaign Number: 24V214000(Power Train). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was unknown.
Corrective Action:
The contact owns a 2022 Kia Telluride. The contact stated that the client's vehicle was parked in the driveway and turned off, while the client was reaching into the rear driver-side seat area the vehicle began to erroneously roll backward causing the rear door to make contact with the client, and the client was knocked to the ground. The EMS was called to the scene and the client was transported to the hospital. A police report was taken at the scene. During the incident, the client sustained an injured left leg, injured left side, neck, and back injuries. The client also suffered emotional distress due to the incident. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The client was recently informed of the NHTSA Campaign Number: 24V214000(Power Train). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was unknown.
Additional Notes:
The contact owns a 2022 Kia Telluride. The contact stated that the client's vehicle was parked in the driveway and turned off, while the client was reaching into the rear driver-side seat area the vehicle began to erroneously roll backward causing the rear door to make contact with the client, and the client was knocked to the ground. The EMS was called to the scene and the client was transported to the hospital. A police report was taken at the scene. During the incident, the client sustained an injured left leg, injured left side, neck, and back injuries. The client also suffered emotional distress due to the incident. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The client was recently informed of the NHTSA Campaign Number: 24V214000(Power Train). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was unknown.
Mfg Campaign: 11580661
Recall Date: Apr 2, 2024
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Car sways between 60-80 mph and the shocks didn’t fix it
Corrective Action:
Car sways between 60-80 mph and the shocks didn’t fix it
Additional Notes:
Car sways between 60-80 mph and the shocks didn’t fix it
Mfg Campaign: 11580320
Recall Date: Mar 31, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On two occasions, so far, I have experienced a blank instrument cluster display screen that did not show critical information, including the odometer, transmission gear position, and digital speedometer which could increase the risk of a crash and fails to comply with the requirements of Federal Motor Vehicle Safety Standard number 101 The first picture is of the first incident which occurred on [XXX] which shows the blank screen. The second picture was taken on the same date after the screen came back on after driving a short distance and shutting off and restarting the vehicle. The third picture was taken earlier this month on [XXX] showing a new occurrence of a blank screen. Both incidents were reported, including the dates and pictures, when the vehicle was taken to the dealer (Destination Kia in Albany, NY) but the dealer stated that they could do nothing as the problem was not present at the times the vehicle has been there for service and the manufacturer (Kia) indicates that there is no applicable repair or recall to this vehicle. Three pages of a post to a Kia Telluride Owners Facebook page in which an owner posted a picture of a black screen an owner posted yesterday [XXX] showing a picture of the black screen she experienced on her 2022 Telluride and asking if others have experienced this problem. Other forum members responded with their experiences with some saying a cluster replacement was necessary as called for in Recall [XXX] which another responded that a software update resolved the problem per Recall [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On two occasions, so far, I have experienced a blank instrument cluster display screen that did not show critical information, including the odometer, transmission gear position, and digital speedometer which could increase the risk of a crash and fails to comply with the requirements of Federal Motor Vehicle Safety Standard number 101 The first picture is of the first incident which occurred on [XXX] which shows the blank screen. The second picture was taken on the same date after the screen came back on after driving a short distance and shutting off and restarting the vehicle. The third picture was taken earlier this month on [XXX] showing a new occurrence of a blank screen. Both incidents were reported, including the dates and pictures, when the vehicle was taken to the dealer (Destination Kia in Albany, NY) but the dealer stated that they could do nothing as the problem was not present at the times the vehicle has been there for service and the manufacturer (Kia) indicates that there is no applicable repair or recall to this vehicle. Three pages of a post to a Kia Telluride Owners Facebook page in which an owner posted a picture of a black screen an owner posted yesterday [XXX] showing a picture of the black screen she experienced on her 2022 Telluride and asking if others have experienced this problem. Other forum members responded with their experiences with some saying a cluster replacement was necessary as called for in Recall [XXX] which another responded that a software update resolved the problem per Recall [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On two occasions, so far, I have experienced a blank instrument cluster display screen that did not show critical information, including the odometer, transmission gear position, and digital speedometer which could increase the risk of a crash and fails to comply with the requirements of Federal Motor Vehicle Safety Standard number 101 The first picture is of the first incident which occurred on [XXX] which shows the blank screen. The second picture was taken on the same date after the screen came back on after driving a short distance and shutting off and restarting the vehicle. The third picture was taken earlier this month on [XXX] showing a new occurrence of a blank screen. Both incidents were reported, including the dates and pictures, when the vehicle was taken to the dealer (Destination Kia in Albany, NY) but the dealer stated that they could do nothing as the problem was not present at the times the vehicle has been there for service and the manufacturer (Kia) indicates that there is no applicable repair or recall to this vehicle. Three pages of a post to a Kia Telluride Owners Facebook page in which an owner posted a picture of a black screen an owner posted yesterday [XXX] showing a picture of the black screen she experienced on her 2022 Telluride and asking if others have experienced this problem. Other forum members responded with their experiences with some saying a cluster replacement was necessary as called for in Recall [XXX] which another responded that a software update resolved the problem per Recall [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11580173
Recall Date: Mar 29, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving home on highway moving 50-60 mph when suddenly loud noise from roof of vehicle, pulled over and found sun roof glass blown out and appearing like it blew upward, sun roof was in closed mode at time
Corrective Action:
Driving home on highway moving 50-60 mph when suddenly loud noise from roof of vehicle, pulled over and found sun roof glass blown out and appearing like it blew upward, sun roof was in closed mode at time
Additional Notes:
Driving home on highway moving 50-60 mph when suddenly loud noise from roof of vehicle, pulled over and found sun roof glass blown out and appearing like it blew upward, sun roof was in closed mode at time
Mfg Campaign: 11579437
Recall Date: Mar 26, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The LCD screen in the instrument cluster/combimeter went blank. The LCD display contains information such as digital speedometer, gear selection, odometer, distance-to-empty, and all ADAS information. Problem cannot be reproduced. The phenomena has only presented itseld twice (11/2023 and 3/2024). Certified Kia dealer stated there weren't any signs of failure. Service proceeded to perform a hard restart on the system. There is a similar recall for this phenomena (21V577000).
Corrective Action:
The LCD screen in the instrument cluster/combimeter went blank. The LCD display contains information such as digital speedometer, gear selection, odometer, distance-to-empty, and all ADAS information. Problem cannot be reproduced. The phenomena has only presented itseld twice (11/2023 and 3/2024). Certified Kia dealer stated there weren't any signs of failure. Service proceeded to perform a hard restart on the system. There is a similar recall for this phenomena (21V577000).
Additional Notes:
The LCD screen in the instrument cluster/combimeter went blank. The LCD display contains information such as digital speedometer, gear selection, odometer, distance-to-empty, and all ADAS information. Problem cannot be reproduced. The phenomena has only presented itseld twice (11/2023 and 3/2024). Certified Kia dealer stated there weren't any signs of failure. Service proceeded to perform a hard restart on the system. There is a similar recall for this phenomena (21V577000).
Mfg Campaign: 11578658
Recall Date: Mar 21, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The LCD screen in the instrument cluster/combimeter went blank. The LCD display contains information such as digital speedometer, gear selection, odometer, distance-to-empty, and all ADAS information. Problem cannot be reproduced. The phenomena has only presented itseld twice (11/2023 and 3/2024). Certified Kia dealer stated there weren't any signs of failure. Service proceeded to perform a hard restart on the system. There is a similar recall for this phenomena (21V577000).
Corrective Action:
The LCD screen in the instrument cluster/combimeter went blank. The LCD display contains information such as digital speedometer, gear selection, odometer, distance-to-empty, and all ADAS information. Problem cannot be reproduced. The phenomena has only presented itseld twice (11/2023 and 3/2024). Certified Kia dealer stated there weren't any signs of failure. Service proceeded to perform a hard restart on the system. There is a similar recall for this phenomena (21V577000).
Additional Notes:
The LCD screen in the instrument cluster/combimeter went blank. The LCD display contains information such as digital speedometer, gear selection, odometer, distance-to-empty, and all ADAS information. Problem cannot be reproduced. The phenomena has only presented itseld twice (11/2023 and 3/2024). Certified Kia dealer stated there weren't any signs of failure. Service proceeded to perform a hard restart on the system. There is a similar recall for this phenomena (21V577000).
Mfg Campaign: 11578658
Recall Date: Mar 21, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The LCD screen in the instrument cluster/combimeter went blank. The LCD display contains information such as digital speedometer, gear selection, odometer, distance-to-empty, and all ADAS information. Problem cannot be reproduced. The phenomena has only presented itseld twice (11/2023 and 3/2024). Certified Kia dealer stated there weren't any signs of failure. Service proceeded to perform a hard restart on the system. There is a similar recall for this phenomena (21V577000).
Corrective Action:
The LCD screen in the instrument cluster/combimeter went blank. The LCD display contains information such as digital speedometer, gear selection, odometer, distance-to-empty, and all ADAS information. Problem cannot be reproduced. The phenomena has only presented itseld twice (11/2023 and 3/2024). Certified Kia dealer stated there weren't any signs of failure. Service proceeded to perform a hard restart on the system. There is a similar recall for this phenomena (21V577000).
Additional Notes:
The LCD screen in the instrument cluster/combimeter went blank. The LCD display contains information such as digital speedometer, gear selection, odometer, distance-to-empty, and all ADAS information. Problem cannot be reproduced. The phenomena has only presented itseld twice (11/2023 and 3/2024). Certified Kia dealer stated there weren't any signs of failure. Service proceeded to perform a hard restart on the system. There is a similar recall for this phenomena (21V577000).
Mfg Campaign: 11578658
Recall Date: Mar 21, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury