Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC316
Recall Date: Jun 5, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC303
Recall Date: Mar 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC247
Recall Date: Aug 15, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Sorento and Telluride vehicles. The vehicles may be equipped with an incorrect spare tire which, when installed, can impair the anti-lock braking system (ABS) and the traction control system (TCS). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC244
Recall Date: Jul 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. Excess adhesive in a circuit board within the instrument cluster may cause the instrument cluster display screen to be blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC237
Recall Date: May 17, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. The LCD display screen may remain blank after startup. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC215
Recall Date: Jul 28, 2021
Consumer Complaints
307 ComplaintsKia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driver side wiper gets stuck and won’t wipe in intermittent mode. Sporadically stops in auto mode.
Corrective Action:
Driver side wiper gets stuck and won’t wipe in intermittent mode. Sporadically stops in auto mode.
Additional Notes:
Driver side wiper gets stuck and won’t wipe in intermittent mode. Sporadically stops in auto mode.
Mfg Campaign: 11545759
Recall Date: Sep 21, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving on highway in Dallas in high heat with no cars in front of me. Nothing appeared to hit Windshield or fly up but windshield cracked at very edge of drivers side and cracked at least 12 inches across within 5-10 minutes.
Corrective Action:
Driving on highway in Dallas in high heat with no cars in front of me. Nothing appeared to hit Windshield or fly up but windshield cracked at very edge of drivers side and cracked at least 12 inches across within 5-10 minutes.
Additional Notes:
Driving on highway in Dallas in high heat with no cars in front of me. Nothing appeared to hit Windshield or fly up but windshield cracked at very edge of drivers side and cracked at least 12 inches across within 5-10 minutes.
Mfg Campaign: 11543457
Recall Date: Sep 8, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
Driving on highway in Dallas in high heat with no cars in front of me. Nothing appeared to hit Windshield or fly up but windshield cracked at very edge of drivers side and cracked at least 12 inches across within 5-10 minutes.
Corrective Action:
Driving on highway in Dallas in high heat with no cars in front of me. Nothing appeared to hit Windshield or fly up but windshield cracked at very edge of drivers side and cracked at least 12 inches across within 5-10 minutes.
Additional Notes:
Driving on highway in Dallas in high heat with no cars in front of me. Nothing appeared to hit Windshield or fly up but windshield cracked at very edge of drivers side and cracked at least 12 inches across within 5-10 minutes.
Mfg Campaign: 11543457
Recall Date: Sep 8, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have been having issues with the instrument display panel freezing. This has occurred about seven times this year. I have five of the times documented. Here are videos from the five most recent occurrences; March 18th, June 19th, July 18th, August 9th, and August 22nd. https://drive.google.com/drive/folders/11_if2oi5RqXpzH5K93916IbPniEG59Gv?usp=drive_link The July 18th occurrence was particularly concerning because I was low on fuel and had no distance estimate. When the panel freezes I am unable to see import information including the backup camera, turn signal camera, and cruise control information. Turning the car off and on does not resolve the issue.
Corrective Action:
I have been having issues with the instrument display panel freezing. This has occurred about seven times this year. I have five of the times documented. Here are videos from the five most recent occurrences; March 18th, June 19th, July 18th, August 9th, and August 22nd. https://drive.google.com/drive/folders/11_if2oi5RqXpzH5K93916IbPniEG59Gv?usp=drive_link The July 18th occurrence was particularly concerning because I was low on fuel and had no distance estimate. When the panel freezes I am unable to see import information including the backup camera, turn signal camera, and cruise control information. Turning the car off and on does not resolve the issue.
Additional Notes:
I have been having issues with the instrument display panel freezing. This has occurred about seven times this year. I have five of the times documented. Here are videos from the five most recent occurrences; March 18th, June 19th, July 18th, August 9th, and August 22nd. https://drive.google.com/drive/folders/11_if2oi5RqXpzH5K93916IbPniEG59Gv?usp=drive_link The July 18th occurrence was particularly concerning because I was low on fuel and had no distance estimate. When the panel freezes I am unable to see import information including the backup camera, turn signal camera, and cruise control information. Turning the car off and on does not resolve the issue.
Mfg Campaign: 11540181
Recall Date: Aug 22, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
I have been having issues with the instrument display panel freezing. This has occurred about seven times this year. I have five of the times documented. Here are videos from the five most recent occurrences; March 18th, June 19th, July 18th, August 9th, and August 22nd. https://drive.google.com/drive/folders/11_if2oi5RqXpzH5K93916IbPniEG59Gv?usp=drive_link The July 18th occurrence was particularly concerning because I was low on fuel and had no distance estimate. When the panel freezes I am unable to see import information including the backup camera, turn signal camera, and cruise control information. Turning the car off and on does not resolve the issue.
Corrective Action:
I have been having issues with the instrument display panel freezing. This has occurred about seven times this year. I have five of the times documented. Here are videos from the five most recent occurrences; March 18th, June 19th, July 18th, August 9th, and August 22nd. https://drive.google.com/drive/folders/11_if2oi5RqXpzH5K93916IbPniEG59Gv?usp=drive_link The July 18th occurrence was particularly concerning because I was low on fuel and had no distance estimate. When the panel freezes I am unable to see import information including the backup camera, turn signal camera, and cruise control information. Turning the car off and on does not resolve the issue.
Additional Notes:
I have been having issues with the instrument display panel freezing. This has occurred about seven times this year. I have five of the times documented. Here are videos from the five most recent occurrences; March 18th, June 19th, July 18th, August 9th, and August 22nd. https://drive.google.com/drive/folders/11_if2oi5RqXpzH5K93916IbPniEG59Gv?usp=drive_link The July 18th occurrence was particularly concerning because I was low on fuel and had no distance estimate. When the panel freezes I am unable to see import information including the backup camera, turn signal camera, and cruise control information. Turning the car off and on does not resolve the issue.
Mfg Campaign: 11540181
Recall Date: Aug 22, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The gauge center behind the steering wheel will freeze every couple of weeks and will stay frozen until the car is shut off. After a few hours I can turn the car back on and it will work correctly. The speedometer analogue gauge will work but the digital screen will freeze. For instance, yesterday it was frozen on 23 MPH and I was in park! The issue this causes is that I cannot use the cruise control, change the display to view other info, the blind spot cameras don't work, or any other info displayed there. I have video and pics.
Corrective Action:
The gauge center behind the steering wheel will freeze every couple of weeks and will stay frozen until the car is shut off. After a few hours I can turn the car back on and it will work correctly. The speedometer analogue gauge will work but the digital screen will freeze. For instance, yesterday it was frozen on 23 MPH and I was in park! The issue this causes is that I cannot use the cruise control, change the display to view other info, the blind spot cameras don't work, or any other info displayed there. I have video and pics.
Additional Notes:
The gauge center behind the steering wheel will freeze every couple of weeks and will stay frozen until the car is shut off. After a few hours I can turn the car back on and it will work correctly. The speedometer analogue gauge will work but the digital screen will freeze. For instance, yesterday it was frozen on 23 MPH and I was in park! The issue this causes is that I cannot use the cruise control, change the display to view other info, the blind spot cameras don't work, or any other info displayed there. I have video and pics.
Mfg Campaign: 11539066
Recall Date: Aug 17, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The gauge center behind the steering wheel will freeze every couple of weeks and will stay frozen until the car is shut off. After a few hours I can turn the car back on and it will work correctly. The speedometer analogue gauge will work but the digital screen will freeze. For instance, yesterday it was frozen on 23 MPH and I was in park! The issue this causes is that I cannot use the cruise control, change the display to view other info, the blind spot cameras don't work, or any other info displayed there. I have video and pics.
Corrective Action:
The gauge center behind the steering wheel will freeze every couple of weeks and will stay frozen until the car is shut off. After a few hours I can turn the car back on and it will work correctly. The speedometer analogue gauge will work but the digital screen will freeze. For instance, yesterday it was frozen on 23 MPH and I was in park! The issue this causes is that I cannot use the cruise control, change the display to view other info, the blind spot cameras don't work, or any other info displayed there. I have video and pics.
Additional Notes:
The gauge center behind the steering wheel will freeze every couple of weeks and will stay frozen until the car is shut off. After a few hours I can turn the car back on and it will work correctly. The speedometer analogue gauge will work but the digital screen will freeze. For instance, yesterday it was frozen on 23 MPH and I was in park! The issue this causes is that I cannot use the cruise control, change the display to view other info, the blind spot cameras don't work, or any other info displayed there. I have video and pics.
Mfg Campaign: 11539066
Recall Date: Aug 17, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is the 3rd time my 2022 Telluride windshield will have to be replaced because of a crack from a small pebble on freeway. There is a defect of the windshield being thinner than most brands. There should be a recall to replace the windshield with a proper thickness one that doesn't crack so easily causing dangerous driving .
Corrective Action:
This is the 3rd time my 2022 Telluride windshield will have to be replaced because of a crack from a small pebble on freeway. There is a defect of the windshield being thinner than most brands. There should be a recall to replace the windshield with a proper thickness one that doesn't crack so easily causing dangerous driving .
Additional Notes:
This is the 3rd time my 2022 Telluride windshield will have to be replaced because of a crack from a small pebble on freeway. There is a defect of the windshield being thinner than most brands. There should be a recall to replace the windshield with a proper thickness one that doesn't crack so easily causing dangerous driving .
Mfg Campaign: 11538585
Recall Date: Aug 15, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While puling down our gravel driveway at a low rate of speed, a small gravel rock hit the passenger side lower corner of our windshield causing a very small circular chip in the glass. Day 0 - We pulled into our garage immediately evaluating what we knew happened because we heard it... and we couldn't find ANYTHING. Day 1 - The next morning we looked again and found the tiniest dot (and I mean dot sized) and felt SO glad that it wasn't bigger than that. Day 3 - The indented "dot" became a full blown cracked line about 5 inches long and continued to grow in size a little more each day... until we had no choice but to replace the windshield entirely as it expanded across the entire windshield, from passenger side bottom corner to the driver's side upper corner! This is not normal. I've had several gravel rocks hit my windshield (from our driveway) and this has never happened. The fact that it did cause a small chip, I'm certain it would have stayed as a small chip in any other vehicle.
Corrective Action:
While puling down our gravel driveway at a low rate of speed, a small gravel rock hit the passenger side lower corner of our windshield causing a very small circular chip in the glass. Day 0 - We pulled into our garage immediately evaluating what we knew happened because we heard it... and we couldn't find ANYTHING. Day 1 - The next morning we looked again and found the tiniest dot (and I mean dot sized) and felt SO glad that it wasn't bigger than that. Day 3 - The indented "dot" became a full blown cracked line about 5 inches long and continued to grow in size a little more each day... until we had no choice but to replace the windshield entirely as it expanded across the entire windshield, from passenger side bottom corner to the driver's side upper corner! This is not normal. I've had several gravel rocks hit my windshield (from our driveway) and this has never happened. The fact that it did cause a small chip, I'm certain it would have stayed as a small chip in any other vehicle.
Additional Notes:
While puling down our gravel driveway at a low rate of speed, a small gravel rock hit the passenger side lower corner of our windshield causing a very small circular chip in the glass. Day 0 - We pulled into our garage immediately evaluating what we knew happened because we heard it... and we couldn't find ANYTHING. Day 1 - The next morning we looked again and found the tiniest dot (and I mean dot sized) and felt SO glad that it wasn't bigger than that. Day 3 - The indented "dot" became a full blown cracked line about 5 inches long and continued to grow in size a little more each day... until we had no choice but to replace the windshield entirely as it expanded across the entire windshield, from passenger side bottom corner to the driver's side upper corner! This is not normal. I've had several gravel rocks hit my windshield (from our driveway) and this has never happened. The fact that it did cause a small chip, I'm certain it would have stayed as a small chip in any other vehicle.
Mfg Campaign: 11538728
Recall Date: Aug 15, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I’ve had numerous incidents where we were driving with adaptive cruise on and the vehicle will inexplicably engage the FCA system and slam on the brakes. This has occurred with no vehicles in front of me in clear conditions And had nearly caused a rear end collision.
Corrective Action:
I’ve had numerous incidents where we were driving with adaptive cruise on and the vehicle will inexplicably engage the FCA system and slam on the brakes. This has occurred with no vehicles in front of me in clear conditions And had nearly caused a rear end collision.
Additional Notes:
I’ve had numerous incidents where we were driving with adaptive cruise on and the vehicle will inexplicably engage the FCA system and slam on the brakes. This has occurred with no vehicles in front of me in clear conditions And had nearly caused a rear end collision.
Mfg Campaign: 11538285
Recall Date: Aug 14, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I’ve had numerous incidents where we were driving with adaptive cruise on and the vehicle will inexplicably engage the FCA system and slam on the brakes. This has occurred with no vehicles in front of me in clear conditions And had nearly caused a rear end collision.
Corrective Action:
I’ve had numerous incidents where we were driving with adaptive cruise on and the vehicle will inexplicably engage the FCA system and slam on the brakes. This has occurred with no vehicles in front of me in clear conditions And had nearly caused a rear end collision.
Additional Notes:
I’ve had numerous incidents where we were driving with adaptive cruise on and the vehicle will inexplicably engage the FCA system and slam on the brakes. This has occurred with no vehicles in front of me in clear conditions And had nearly caused a rear end collision.
Mfg Campaign: 11538285
Recall Date: Aug 14, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I’ve had numerous incidents where we were driving with adaptive cruise on and the vehicle will inexplicably engage the FCA system and slam on the brakes. This has occurred with no vehicles in front of me in clear conditions And had nearly caused a rear end collision.
Corrective Action:
I’ve had numerous incidents where we were driving with adaptive cruise on and the vehicle will inexplicably engage the FCA system and slam on the brakes. This has occurred with no vehicles in front of me in clear conditions And had nearly caused a rear end collision.
Additional Notes:
I’ve had numerous incidents where we were driving with adaptive cruise on and the vehicle will inexplicably engage the FCA system and slam on the brakes. This has occurred with no vehicles in front of me in clear conditions And had nearly caused a rear end collision.
Mfg Campaign: 11538285
Recall Date: Aug 14, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car smells like vinegar when it’s first turned on. I believe it’s something to do with the air conditioner.
Corrective Action:
The car smells like vinegar when it’s first turned on. I believe it’s something to do with the air conditioner.
Additional Notes:
The car smells like vinegar when it’s first turned on. I believe it’s something to do with the air conditioner.
Mfg Campaign: 11538214
Recall Date: Aug 13, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving in August 2022 some normal road dust or sand hit my car and chipped my windshield in several places. I called my ResistAll company and they sent a guy out in September 2022 and he said he couldn’t repair it because it wasn’t “bad enough” Do not have a good picture. In March 2023, I was passing a vehicle going the same direction on the interstate and a small rock hit my windshield and instantly cracked it 6+ inches. I again contacted the ResistAll company and they informed me they couldn’t help because the crack was over 6 inches already, which it was instantly. Picture directly after incident attached. Red circle is where the rock hit. I, like many others, believe the windshields being installed on brand new Tellurides are defective and should be replaced at the manufacturers expense. Not to mention the ResistAll package the dealership insisted I purchase is pointless. Lessons learned but I’d hope to recoup some of that money back as well. In addition to my windshield, the finish on the trim on my windows is coming off so very discolored and looks terrible. They look like water spots but are not. Picture attached.
Corrective Action:
While driving in August 2022 some normal road dust or sand hit my car and chipped my windshield in several places. I called my ResistAll company and they sent a guy out in September 2022 and he said he couldn’t repair it because it wasn’t “bad enough” Do not have a good picture. In March 2023, I was passing a vehicle going the same direction on the interstate and a small rock hit my windshield and instantly cracked it 6+ inches. I again contacted the ResistAll company and they informed me they couldn’t help because the crack was over 6 inches already, which it was instantly. Picture directly after incident attached. Red circle is where the rock hit. I, like many others, believe the windshields being installed on brand new Tellurides are defective and should be replaced at the manufacturers expense. Not to mention the ResistAll package the dealership insisted I purchase is pointless. Lessons learned but I’d hope to recoup some of that money back as well. In addition to my windshield, the finish on the trim on my windows is coming off so very discolored and looks terrible. They look like water spots but are not. Picture attached.
Additional Notes:
While driving in August 2022 some normal road dust or sand hit my car and chipped my windshield in several places. I called my ResistAll company and they sent a guy out in September 2022 and he said he couldn’t repair it because it wasn’t “bad enough” Do not have a good picture. In March 2023, I was passing a vehicle going the same direction on the interstate and a small rock hit my windshield and instantly cracked it 6+ inches. I again contacted the ResistAll company and they informed me they couldn’t help because the crack was over 6 inches already, which it was instantly. Picture directly after incident attached. Red circle is where the rock hit. I, like many others, believe the windshields being installed on brand new Tellurides are defective and should be replaced at the manufacturers expense. Not to mention the ResistAll package the dealership insisted I purchase is pointless. Lessons learned but I’d hope to recoup some of that money back as well. In addition to my windshield, the finish on the trim on my windows is coming off so very discolored and looks terrible. They look like water spots but are not. Picture attached.
Mfg Campaign: 11537768
Recall Date: Aug 10, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving in August 2022 some normal road dust or sand hit my car and chipped my windshield in several places. I called my ResistAll company and they sent a guy out in September 2022 and he said he couldn’t repair it because it wasn’t “bad enough” Do not have a good picture. In March 2023, I was passing a vehicle going the same direction on the interstate and a small rock hit my windshield and instantly cracked it 6+ inches. I again contacted the ResistAll company and they informed me they couldn’t help because the crack was over 6 inches already, which it was instantly. Picture directly after incident attached. Red circle is where the rock hit. I, like many others, believe the windshields being installed on brand new Tellurides are defective and should be replaced at the manufacturers expense. Not to mention the ResistAll package the dealership insisted I purchase is pointless. Lessons learned but I’d hope to recoup some of that money back as well. In addition to my windshield, the finish on the trim on my windows is coming off so very discolored and looks terrible. They look like water spots but are not. Picture attached.
Corrective Action:
While driving in August 2022 some normal road dust or sand hit my car and chipped my windshield in several places. I called my ResistAll company and they sent a guy out in September 2022 and he said he couldn’t repair it because it wasn’t “bad enough” Do not have a good picture. In March 2023, I was passing a vehicle going the same direction on the interstate and a small rock hit my windshield and instantly cracked it 6+ inches. I again contacted the ResistAll company and they informed me they couldn’t help because the crack was over 6 inches already, which it was instantly. Picture directly after incident attached. Red circle is where the rock hit. I, like many others, believe the windshields being installed on brand new Tellurides are defective and should be replaced at the manufacturers expense. Not to mention the ResistAll package the dealership insisted I purchase is pointless. Lessons learned but I’d hope to recoup some of that money back as well. In addition to my windshield, the finish on the trim on my windows is coming off so very discolored and looks terrible. They look like water spots but are not. Picture attached.
Additional Notes:
While driving in August 2022 some normal road dust or sand hit my car and chipped my windshield in several places. I called my ResistAll company and they sent a guy out in September 2022 and he said he couldn’t repair it because it wasn’t “bad enough” Do not have a good picture. In March 2023, I was passing a vehicle going the same direction on the interstate and a small rock hit my windshield and instantly cracked it 6+ inches. I again contacted the ResistAll company and they informed me they couldn’t help because the crack was over 6 inches already, which it was instantly. Picture directly after incident attached. Red circle is where the rock hit. I, like many others, believe the windshields being installed on brand new Tellurides are defective and should be replaced at the manufacturers expense. Not to mention the ResistAll package the dealership insisted I purchase is pointless. Lessons learned but I’d hope to recoup some of that money back as well. In addition to my windshield, the finish on the trim on my windows is coming off so very discolored and looks terrible. They look like water spots but are not. Picture attached.
Mfg Campaign: 11537768
Recall Date: Aug 10, 2023
Kia America, Inc.
Defect Description:
LANE DEPARTURE
Potential Consequences:
The contact owns a 2022 Kia Telluride. The contact stated while driving with the Lane Keep Assist activated in the Cruise Control mode, the vehicle inadvertently attempted to access the nearest exit independently. The contact also stated that while driving in manual mode at 55 MPH, the Lane Keep Assist jerked the steering wheel out of the driver's grip causing the vehicle to drift to the extreme left. The contact regained control by jerking the steering wheel in the opposite direction with excessive force. The contact took the vehicle to the dealer who failed to accurately diagnose the vehicle. The contact was advised to disengage the cruise control feature while driving. The manufacturer was made aware of the failure. The approximate failure mileage was 10,500.
Corrective Action:
The contact owns a 2022 Kia Telluride. The contact stated while driving with the Lane Keep Assist activated in the Cruise Control mode, the vehicle inadvertently attempted to access the nearest exit independently. The contact also stated that while driving in manual mode at 55 MPH, the Lane Keep Assist jerked the steering wheel out of the driver's grip causing the vehicle to drift to the extreme left. The contact regained control by jerking the steering wheel in the opposite direction with excessive force. The contact took the vehicle to the dealer who failed to accurately diagnose the vehicle. The contact was advised to disengage the cruise control feature while driving. The manufacturer was made aware of the failure. The approximate failure mileage was 10,500.
Additional Notes:
The contact owns a 2022 Kia Telluride. The contact stated while driving with the Lane Keep Assist activated in the Cruise Control mode, the vehicle inadvertently attempted to access the nearest exit independently. The contact also stated that while driving in manual mode at 55 MPH, the Lane Keep Assist jerked the steering wheel out of the driver's grip causing the vehicle to drift to the extreme left. The contact regained control by jerking the steering wheel in the opposite direction with excessive force. The contact took the vehicle to the dealer who failed to accurately diagnose the vehicle. The contact was advised to disengage the cruise control feature while driving. The manufacturer was made aware of the failure. The approximate failure mileage was 10,500.
Mfg Campaign: 11535668
Recall Date: Aug 1, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Kia Telluride. The contact stated while driving with the Lane Keep Assist activated in the Cruise Control mode, the vehicle inadvertently attempted to access the nearest exit independently. The contact also stated that while driving in manual mode at 55 MPH, the Lane Keep Assist jerked the steering wheel out of the driver's grip causing the vehicle to drift to the extreme left. The contact regained control by jerking the steering wheel in the opposite direction with excessive force. The contact took the vehicle to the dealer who failed to accurately diagnose the vehicle. The contact was advised to disengage the cruise control feature while driving. The manufacturer was made aware of the failure. The approximate failure mileage was 10,500.
Corrective Action:
The contact owns a 2022 Kia Telluride. The contact stated while driving with the Lane Keep Assist activated in the Cruise Control mode, the vehicle inadvertently attempted to access the nearest exit independently. The contact also stated that while driving in manual mode at 55 MPH, the Lane Keep Assist jerked the steering wheel out of the driver's grip causing the vehicle to drift to the extreme left. The contact regained control by jerking the steering wheel in the opposite direction with excessive force. The contact took the vehicle to the dealer who failed to accurately diagnose the vehicle. The contact was advised to disengage the cruise control feature while driving. The manufacturer was made aware of the failure. The approximate failure mileage was 10,500.
Additional Notes:
The contact owns a 2022 Kia Telluride. The contact stated while driving with the Lane Keep Assist activated in the Cruise Control mode, the vehicle inadvertently attempted to access the nearest exit independently. The contact also stated that while driving in manual mode at 55 MPH, the Lane Keep Assist jerked the steering wheel out of the driver's grip causing the vehicle to drift to the extreme left. The contact regained control by jerking the steering wheel in the opposite direction with excessive force. The contact took the vehicle to the dealer who failed to accurately diagnose the vehicle. The contact was advised to disengage the cruise control feature while driving. The manufacturer was made aware of the failure. The approximate failure mileage was 10,500.
Mfg Campaign: 11535668
Recall Date: Aug 1, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The vehicle is available for inspection. The vehicle windshield just cracked while the vehicle was parked in a driveway. Something must be defective in the manufacturing process. Windshield that just crack for no reason can cause safety concerns while driving for the passengers and other vehicles. The car was not being driven but simply the windshield cracked. We have not yet got it inspected by the dealer or other party/agency. The issue has not been recreated yet. Since it was parked it is unknown if any indicator lights or other warning occurred. This happened in the City of Orange California July 1, 2023. I would like a response from your agency about if others have reported this problem because Kia Motors was not very helpful. Where else can I get information about this issue? What else should we do? Please help.
Corrective Action:
The vehicle is available for inspection. The vehicle windshield just cracked while the vehicle was parked in a driveway. Something must be defective in the manufacturing process. Windshield that just crack for no reason can cause safety concerns while driving for the passengers and other vehicles. The car was not being driven but simply the windshield cracked. We have not yet got it inspected by the dealer or other party/agency. The issue has not been recreated yet. Since it was parked it is unknown if any indicator lights or other warning occurred. This happened in the City of Orange California July 1, 2023. I would like a response from your agency about if others have reported this problem because Kia Motors was not very helpful. Where else can I get information about this issue? What else should we do? Please help.
Additional Notes:
The vehicle is available for inspection. The vehicle windshield just cracked while the vehicle was parked in a driveway. Something must be defective in the manufacturing process. Windshield that just crack for no reason can cause safety concerns while driving for the passengers and other vehicles. The car was not being driven but simply the windshield cracked. We have not yet got it inspected by the dealer or other party/agency. The issue has not been recreated yet. Since it was parked it is unknown if any indicator lights or other warning occurred. This happened in the City of Orange California July 1, 2023. I would like a response from your agency about if others have reported this problem because Kia Motors was not very helpful. Where else can I get information about this issue? What else should we do? Please help.
Mfg Campaign: 11535808
Recall Date: Aug 1, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle is available for inspection. The vehicle windshield just cracked while the vehicle was parked in a driveway. Something must be defective in the manufacturing process. Windshield that just crack for no reason can cause safety concerns while driving for the passengers and other vehicles. The car was not being driven but simply the windshield cracked. We have not yet got it inspected by the dealer or other party/agency. The issue has not been recreated yet. Since it was parked it is unknown if any indicator lights or other warning occurred. This happened in the City of Orange California July 1, 2023. I would like a response from your agency about if others have reported this problem because Kia Motors was not very helpful. Where else can I get information about this issue? What else should we do? Please help.
Corrective Action:
The vehicle is available for inspection. The vehicle windshield just cracked while the vehicle was parked in a driveway. Something must be defective in the manufacturing process. Windshield that just crack for no reason can cause safety concerns while driving for the passengers and other vehicles. The car was not being driven but simply the windshield cracked. We have not yet got it inspected by the dealer or other party/agency. The issue has not been recreated yet. Since it was parked it is unknown if any indicator lights or other warning occurred. This happened in the City of Orange California July 1, 2023. I would like a response from your agency about if others have reported this problem because Kia Motors was not very helpful. Where else can I get information about this issue? What else should we do? Please help.
Additional Notes:
The vehicle is available for inspection. The vehicle windshield just cracked while the vehicle was parked in a driveway. Something must be defective in the manufacturing process. Windshield that just crack for no reason can cause safety concerns while driving for the passengers and other vehicles. The car was not being driven but simply the windshield cracked. We have not yet got it inspected by the dealer or other party/agency. The issue has not been recreated yet. Since it was parked it is unknown if any indicator lights or other warning occurred. This happened in the City of Orange California July 1, 2023. I would like a response from your agency about if others have reported this problem because Kia Motors was not very helpful. Where else can I get information about this issue? What else should we do? Please help.
Mfg Campaign: 11535808
Recall Date: Aug 1, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My windshield cracked in March 2023 from a small stone on passenger side. In June 2023 I had the windshield replaced by Kia. 2 weeks later, windshield cracked from under the A post on the driver side. Kia dealership has said it was an outside source of impact, but it broke while driving, normal conditions and only vehicle on roadway. Kia is refusing to replace windshield again. 1st windshield was $1200. 2nd windshield the dealership offered not to charge labor, windshield will still cost $950.
Corrective Action:
My windshield cracked in March 2023 from a small stone on passenger side. In June 2023 I had the windshield replaced by Kia. 2 weeks later, windshield cracked from under the A post on the driver side. Kia dealership has said it was an outside source of impact, but it broke while driving, normal conditions and only vehicle on roadway. Kia is refusing to replace windshield again. 1st windshield was $1200. 2nd windshield the dealership offered not to charge labor, windshield will still cost $950.
Additional Notes:
My windshield cracked in March 2023 from a small stone on passenger side. In June 2023 I had the windshield replaced by Kia. 2 weeks later, windshield cracked from under the A post on the driver side. Kia dealership has said it was an outside source of impact, but it broke while driving, normal conditions and only vehicle on roadway. Kia is refusing to replace windshield again. 1st windshield was $1200. 2nd windshield the dealership offered not to charge labor, windshield will still cost $950.
Mfg Campaign: 11535253
Recall Date: Jul 29, 2023
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Valencia, CA • 36 yrs
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