Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023-2025 Telluride vehicles. The door belt molding trim can delaminate and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: SC347
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC316
Recall Date: Jun 5, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC303
Recall Date: Mar 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.The instrument cluster may fail to display any information when the vehicle is started.As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC270
Recall Date: Apr 26, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Telluride vehicles. Due to a manufacturing error, the wire harnesses for the second row seat side air bags may become damaged, causing them not to deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC262
Recall Date: Jan 29, 2023
Consumer Complaints
203 ComplaintsKia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving in snow mode the vehicle loses acceleration after coming to a stop and demanding acceleration again. The vehicle will roll using idle power however there is no increase to the RPM's. The vehicle has to be stopped and moved to ECO mode for the vehicle to go back to working. KIA Dealership has been notified however stated if there is no Check Engine Light and no snow on the ground they will not be able to replicate the issue. In addition, they have stated that snow mode is for when the vehicle is stuck in the snow only. This issue will repeat itself almost every time the vehicle is in snow mode and has been for a few miles. It has become a danger as it can happen without notice while making left turns across oncoming traffic.
Corrective Action:
While driving in snow mode the vehicle loses acceleration after coming to a stop and demanding acceleration again. The vehicle will roll using idle power however there is no increase to the RPM's. The vehicle has to be stopped and moved to ECO mode for the vehicle to go back to working. KIA Dealership has been notified however stated if there is no Check Engine Light and no snow on the ground they will not be able to replicate the issue. In addition, they have stated that snow mode is for when the vehicle is stuck in the snow only. This issue will repeat itself almost every time the vehicle is in snow mode and has been for a few miles. It has become a danger as it can happen without notice while making left turns across oncoming traffic.
Additional Notes:
While driving in snow mode the vehicle loses acceleration after coming to a stop and demanding acceleration again. The vehicle will roll using idle power however there is no increase to the RPM's. The vehicle has to be stopped and moved to ECO mode for the vehicle to go back to working. KIA Dealership has been notified however stated if there is no Check Engine Light and no snow on the ground they will not be able to replicate the issue. In addition, they have stated that snow mode is for when the vehicle is stuck in the snow only. This issue will repeat itself almost every time the vehicle is in snow mode and has been for a few miles. It has become a danger as it can happen without notice while making left turns across oncoming traffic.
Mfg Campaign: 11569981
Recall Date: Feb 5, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "Snow" mode. Brand new winter tires were placed 12/18/23. Most recent occurrence vehicle was not in thick snow but in "Snow" mode. No warning lights or messages ever came on with any of the 4 occurrences. After repeated attempts of stepping on and off the gas peddle vehicle eventually accelerates. Acceleration delays have lasted as long as 90 seconds. I am VERY grateful that first left turn when this happened no cars were coming through the intersection as it may have resulted in a T-bone accident where by baby was in the back seat passenger side. Car is going to the dealer at Campbell, Missoula MT tomorrow but they already told me if they cannot reproduce the occurrence then there's nothing they can do which seems like a MAJOR liability to Kia and even greater SAFETY concern to drivers and their families. Similar complaint can be found with ODI#11560843. Here is a link to Kia Telluride drivers all with the same complaint. [XXX] Please help us get Kia to rectify this major safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "Snow" mode. Brand new winter tires were placed 12/18/23. Most recent occurrence vehicle was not in thick snow but in "Snow" mode. No warning lights or messages ever came on with any of the 4 occurrences. After repeated attempts of stepping on and off the gas peddle vehicle eventually accelerates. Acceleration delays have lasted as long as 90 seconds. I am VERY grateful that first left turn when this happened no cars were coming through the intersection as it may have resulted in a T-bone accident where by baby was in the back seat passenger side. Car is going to the dealer at Campbell, Missoula MT tomorrow but they already told me if they cannot reproduce the occurrence then there's nothing they can do which seems like a MAJOR liability to Kia and even greater SAFETY concern to drivers and their families. Similar complaint can be found with ODI#11560843. Here is a link to Kia Telluride drivers all with the same complaint. [XXX] Please help us get Kia to rectify this major safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "Snow" mode. Brand new winter tires were placed 12/18/23. Most recent occurrence vehicle was not in thick snow but in "Snow" mode. No warning lights or messages ever came on with any of the 4 occurrences. After repeated attempts of stepping on and off the gas peddle vehicle eventually accelerates. Acceleration delays have lasted as long as 90 seconds. I am VERY grateful that first left turn when this happened no cars were coming through the intersection as it may have resulted in a T-bone accident where by baby was in the back seat passenger side. Car is going to the dealer at Campbell, Missoula MT tomorrow but they already told me if they cannot reproduce the occurrence then there's nothing they can do which seems like a MAJOR liability to Kia and even greater SAFETY concern to drivers and their families. Similar complaint can be found with ODI#11560843. Here is a link to Kia Telluride drivers all with the same complaint. [XXX] Please help us get Kia to rectify this major safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11568996
Recall Date: Jan 31, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "Snow" mode. Brand new winter tires were placed 12/18/23. Most recent occurrence vehicle was not in thick snow but in "Snow" mode. No warning lights or messages ever came on with any of the 4 occurrences. After repeated attempts of stepping on and off the gas peddle vehicle eventually accelerates. Acceleration delays have lasted as long as 90 seconds. I am VERY grateful that first left turn when this happened no cars were coming through the intersection as it may have resulted in a T-bone accident where by baby was in the back seat passenger side. Car is going to the dealer at Campbell, Missoula MT tomorrow but they already told me if they cannot reproduce the occurrence then there's nothing they can do which seems like a MAJOR liability to Kia and even greater SAFETY concern to drivers and their families. Similar complaint can be found with ODI#11560843. Here is a link to Kia Telluride drivers all with the same complaint. [XXX] Please help us get Kia to rectify this major safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "Snow" mode. Brand new winter tires were placed 12/18/23. Most recent occurrence vehicle was not in thick snow but in "Snow" mode. No warning lights or messages ever came on with any of the 4 occurrences. After repeated attempts of stepping on and off the gas peddle vehicle eventually accelerates. Acceleration delays have lasted as long as 90 seconds. I am VERY grateful that first left turn when this happened no cars were coming through the intersection as it may have resulted in a T-bone accident where by baby was in the back seat passenger side. Car is going to the dealer at Campbell, Missoula MT tomorrow but they already told me if they cannot reproduce the occurrence then there's nothing they can do which seems like a MAJOR liability to Kia and even greater SAFETY concern to drivers and their families. Similar complaint can be found with ODI#11560843. Here is a link to Kia Telluride drivers all with the same complaint. [XXX] Please help us get Kia to rectify this major safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "Snow" mode. Brand new winter tires were placed 12/18/23. Most recent occurrence vehicle was not in thick snow but in "Snow" mode. No warning lights or messages ever came on with any of the 4 occurrences. After repeated attempts of stepping on and off the gas peddle vehicle eventually accelerates. Acceleration delays have lasted as long as 90 seconds. I am VERY grateful that first left turn when this happened no cars were coming through the intersection as it may have resulted in a T-bone accident where by baby was in the back seat passenger side. Car is going to the dealer at Campbell, Missoula MT tomorrow but they already told me if they cannot reproduce the occurrence then there's nothing they can do which seems like a MAJOR liability to Kia and even greater SAFETY concern to drivers and their families. Similar complaint can be found with ODI#11560843. Here is a link to Kia Telluride drivers all with the same complaint. [XXX] Please help us get Kia to rectify this major safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11568996
Recall Date: Jan 31, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "Snow" mode. Brand new winter tires were placed 12/18/23. Most recent occurrence vehicle was not in thick snow but in "Snow" mode. No warning lights or messages ever came on with any of the 4 occurrences. After repeated attempts of stepping on and off the gas peddle vehicle eventually accelerates. Acceleration delays have lasted as long as 90 seconds. I am VERY grateful that first left turn when this happened no cars were coming through the intersection as it may have resulted in a T-bone accident where by baby was in the back seat passenger side. Car is going to the dealer at Campbell, Missoula MT tomorrow but they already told me if they cannot reproduce the occurrence then there's nothing they can do which seems like a MAJOR liability to Kia and even greater SAFETY concern to drivers and their families. Similar complaint can be found with ODI#11560843. Here is a link to Kia Telluride drivers all with the same complaint. [XXX] Please help us get Kia to rectify this major safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "Snow" mode. Brand new winter tires were placed 12/18/23. Most recent occurrence vehicle was not in thick snow but in "Snow" mode. No warning lights or messages ever came on with any of the 4 occurrences. After repeated attempts of stepping on and off the gas peddle vehicle eventually accelerates. Acceleration delays have lasted as long as 90 seconds. I am VERY grateful that first left turn when this happened no cars were coming through the intersection as it may have resulted in a T-bone accident where by baby was in the back seat passenger side. Car is going to the dealer at Campbell, Missoula MT tomorrow but they already told me if they cannot reproduce the occurrence then there's nothing they can do which seems like a MAJOR liability to Kia and even greater SAFETY concern to drivers and their families. Similar complaint can be found with ODI#11560843. Here is a link to Kia Telluride drivers all with the same complaint. [XXX] Please help us get Kia to rectify this major safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "Snow" mode. Brand new winter tires were placed 12/18/23. Most recent occurrence vehicle was not in thick snow but in "Snow" mode. No warning lights or messages ever came on with any of the 4 occurrences. After repeated attempts of stepping on and off the gas peddle vehicle eventually accelerates. Acceleration delays have lasted as long as 90 seconds. I am VERY grateful that first left turn when this happened no cars were coming through the intersection as it may have resulted in a T-bone accident where by baby was in the back seat passenger side. Car is going to the dealer at Campbell, Missoula MT tomorrow but they already told me if they cannot reproduce the occurrence then there's nothing they can do which seems like a MAJOR liability to Kia and even greater SAFETY concern to drivers and their families. Similar complaint can be found with ODI#11560843. Here is a link to Kia Telluride drivers all with the same complaint. [XXX] Please help us get Kia to rectify this major safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11568996
Recall Date: Jan 31, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Our 2023 Kia Telluride's digital cluster panels (all of the screens displaying speedometer, fuel tank, safety information, and entertainment) have gone black and have remained blank for over 2 weeks. The vehicle has been inspected by the dealership, but they do not have a fix and have just told us we have to wait until Kia issues a new update. This is very dangerous to drive as there is no indication on speed, fuel left, or any other pertinent information.
Corrective Action:
Our 2023 Kia Telluride's digital cluster panels (all of the screens displaying speedometer, fuel tank, safety information, and entertainment) have gone black and have remained blank for over 2 weeks. The vehicle has been inspected by the dealership, but they do not have a fix and have just told us we have to wait until Kia issues a new update. This is very dangerous to drive as there is no indication on speed, fuel left, or any other pertinent information.
Additional Notes:
Our 2023 Kia Telluride's digital cluster panels (all of the screens displaying speedometer, fuel tank, safety information, and entertainment) have gone black and have remained blank for over 2 weeks. The vehicle has been inspected by the dealership, but they do not have a fix and have just told us we have to wait until Kia issues a new update. This is very dangerous to drive as there is no indication on speed, fuel left, or any other pertinent information.
Mfg Campaign: 11569116
Recall Date: Jan 31, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving at 35 MPH on a nicely paved road and my sunroof exploded. It sounded like a gun shot. There was a big whole in the roof mostly over the passenger seat. There was some glass on the seat and on the console and in the back seat. Most of the glass landed outside the car because the sun roof exploded from the inside out. The remaining glass was shattered upward. Because it was tempered glass, it totally shattered. This was very scary and could have caused injury or serious accident. Had I not being alone on a road going at slow speed, who knows what would have happened. Looking on the internet this seems to be a common issue.
Corrective Action:
I was driving at 35 MPH on a nicely paved road and my sunroof exploded. It sounded like a gun shot. There was a big whole in the roof mostly over the passenger seat. There was some glass on the seat and on the console and in the back seat. Most of the glass landed outside the car because the sun roof exploded from the inside out. The remaining glass was shattered upward. Because it was tempered glass, it totally shattered. This was very scary and could have caused injury or serious accident. Had I not being alone on a road going at slow speed, who knows what would have happened. Looking on the internet this seems to be a common issue.
Additional Notes:
I was driving at 35 MPH on a nicely paved road and my sunroof exploded. It sounded like a gun shot. There was a big whole in the roof mostly over the passenger seat. There was some glass on the seat and on the console and in the back seat. Most of the glass landed outside the car because the sun roof exploded from the inside out. The remaining glass was shattered upward. Because it was tempered glass, it totally shattered. This was very scary and could have caused injury or serious accident. Had I not being alone on a road going at slow speed, who knows what would have happened. Looking on the internet this seems to be a common issue.
Mfg Campaign: 11569168
Recall Date: Jan 31, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving at 35 MPH on a nicely paved road and my sunroof exploded. It sounded like a gun shot. There was a big whole in the roof mostly over the passenger seat. There was some glass on the seat and on the console and in the back seat. Most of the glass landed outside the car because the sun roof exploded from the inside out. The remaining glass was shattered upward. Because it was tempered glass, it totally shattered. This was very scary and could have caused injury or serious accident. Had I not being alone on a road going at slow speed, who knows what would have happened. Looking on the internet this seems to be a common issue.
Corrective Action:
I was driving at 35 MPH on a nicely paved road and my sunroof exploded. It sounded like a gun shot. There was a big whole in the roof mostly over the passenger seat. There was some glass on the seat and on the console and in the back seat. Most of the glass landed outside the car because the sun roof exploded from the inside out. The remaining glass was shattered upward. Because it was tempered glass, it totally shattered. This was very scary and could have caused injury or serious accident. Had I not being alone on a road going at slow speed, who knows what would have happened. Looking on the internet this seems to be a common issue.
Additional Notes:
I was driving at 35 MPH on a nicely paved road and my sunroof exploded. It sounded like a gun shot. There was a big whole in the roof mostly over the passenger seat. There was some glass on the seat and on the console and in the back seat. Most of the glass landed outside the car because the sun roof exploded from the inside out. The remaining glass was shattered upward. Because it was tempered glass, it totally shattered. This was very scary and could have caused injury or serious accident. Had I not being alone on a road going at slow speed, who knows what would have happened. Looking on the internet this seems to be a common issue.
Mfg Campaign: 11569168
Recall Date: Jan 31, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
New kia telluride 2023 7357 miles and i have a bought on less than a year. My windshield suddenly chip under normal driving condition and i have a dash cam in my telluride. When i park the car i saw a chip in the windshield. Then after a few hours i checked the car and the windshield started to crack then after a few hours again of checking the crack keep running and keep getting bigger and bigger, still my car is just parking and the weather is at 60s today. Now i check my car again and the crack keep on running and not stoping even its just parked. This is crazy as this is a new car and i have a car which is 9 years old, daily driving car and have no experience with having this issue with its windshield. Also my family have 5 cars that are older than mine and not experience this at all. I will keep observing this and see how the windhsield and the crack will react to a parked car and a new car that is less than 1 year old
Corrective Action:
New kia telluride 2023 7357 miles and i have a bought on less than a year. My windshield suddenly chip under normal driving condition and i have a dash cam in my telluride. When i park the car i saw a chip in the windshield. Then after a few hours i checked the car and the windshield started to crack then after a few hours again of checking the crack keep running and keep getting bigger and bigger, still my car is just parking and the weather is at 60s today. Now i check my car again and the crack keep on running and not stoping even its just parked. This is crazy as this is a new car and i have a car which is 9 years old, daily driving car and have no experience with having this issue with its windshield. Also my family have 5 cars that are older than mine and not experience this at all. I will keep observing this and see how the windhsield and the crack will react to a parked car and a new car that is less than 1 year old
Additional Notes:
New kia telluride 2023 7357 miles and i have a bought on less than a year. My windshield suddenly chip under normal driving condition and i have a dash cam in my telluride. When i park the car i saw a chip in the windshield. Then after a few hours i checked the car and the windshield started to crack then after a few hours again of checking the crack keep running and keep getting bigger and bigger, still my car is just parking and the weather is at 60s today. Now i check my car again and the crack keep on running and not stoping even its just parked. This is crazy as this is a new car and i have a car which is 9 years old, daily driving car and have no experience with having this issue with its windshield. Also my family have 5 cars that are older than mine and not experience this at all. I will keep observing this and see how the windhsield and the crack will react to a parked car and a new car that is less than 1 year old
Mfg Campaign: 11568377
Recall Date: Jan 28, 2024
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
New kia telluride 2023 7357 miles and i have a bought on less than a year. My windshield suddenly chip under normal driving condition and i have a dash cam in my telluride. When i park the car i saw a chip in the windshield. Then after a few hours i checked the car and the windshield started to crack then after a few hours again of checking the crack keep running and keep getting bigger and bigger, still my car is just parking and the weather is at 60s today. Now i check my car again and the crack keep on running and not stoping even its just parked. This is crazy as this is a new car and i have a car which is 9 years old, daily driving car and have no experience with having this issue with its windshield. Also my family have 5 cars that are older than mine and not experience this at all. I will keep observing this and see how the windhsield and the crack will react to a parked car and a new car that is less than 1 year old
Corrective Action:
New kia telluride 2023 7357 miles and i have a bought on less than a year. My windshield suddenly chip under normal driving condition and i have a dash cam in my telluride. When i park the car i saw a chip in the windshield. Then after a few hours i checked the car and the windshield started to crack then after a few hours again of checking the crack keep running and keep getting bigger and bigger, still my car is just parking and the weather is at 60s today. Now i check my car again and the crack keep on running and not stoping even its just parked. This is crazy as this is a new car and i have a car which is 9 years old, daily driving car and have no experience with having this issue with its windshield. Also my family have 5 cars that are older than mine and not experience this at all. I will keep observing this and see how the windhsield and the crack will react to a parked car and a new car that is less than 1 year old
Additional Notes:
New kia telluride 2023 7357 miles and i have a bought on less than a year. My windshield suddenly chip under normal driving condition and i have a dash cam in my telluride. When i park the car i saw a chip in the windshield. Then after a few hours i checked the car and the windshield started to crack then after a few hours again of checking the crack keep running and keep getting bigger and bigger, still my car is just parking and the weather is at 60s today. Now i check my car again and the crack keep on running and not stoping even its just parked. This is crazy as this is a new car and i have a car which is 9 years old, daily driving car and have no experience with having this issue with its windshield. Also my family have 5 cars that are older than mine and not experience this at all. I will keep observing this and see how the windhsield and the crack will react to a parked car and a new car that is less than 1 year old
Mfg Campaign: 11568377
Recall Date: Jan 28, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I bought my car on August 28, 2023 (2023 Kia Telluride EX AWD) with 8 miles on it. I took it in in November for an oil change. That was around 7500 miles. Then i started hearing a ticking noise and immediately went to the dealership to report it on or around December 1, 2023. The initial testing of my engine was an entire week. I had to pay for a rental out of my pocket until Kia approved for a rental. I was told that my Engine had metal shavings in it and they had to check the transmission also. The engine had to be replaced. I was told it was on National Backorder and I wouldn't have my car back before February. I complained to corporate and for some reason my engine was there the following week. It was frustrating having a brand-new Kia Telluride EX AWD and the engine goes bad. This is my 5th Kia and the first incident I had with a Kia.
Corrective Action:
I bought my car on August 28, 2023 (2023 Kia Telluride EX AWD) with 8 miles on it. I took it in in November for an oil change. That was around 7500 miles. Then i started hearing a ticking noise and immediately went to the dealership to report it on or around December 1, 2023. The initial testing of my engine was an entire week. I had to pay for a rental out of my pocket until Kia approved for a rental. I was told that my Engine had metal shavings in it and they had to check the transmission also. The engine had to be replaced. I was told it was on National Backorder and I wouldn't have my car back before February. I complained to corporate and for some reason my engine was there the following week. It was frustrating having a brand-new Kia Telluride EX AWD and the engine goes bad. This is my 5th Kia and the first incident I had with a Kia.
Additional Notes:
I bought my car on August 28, 2023 (2023 Kia Telluride EX AWD) with 8 miles on it. I took it in in November for an oil change. That was around 7500 miles. Then i started hearing a ticking noise and immediately went to the dealership to report it on or around December 1, 2023. The initial testing of my engine was an entire week. I had to pay for a rental out of my pocket until Kia approved for a rental. I was told that my Engine had metal shavings in it and they had to check the transmission also. The engine had to be replaced. I was told it was on National Backorder and I wouldn't have my car back before February. I complained to corporate and for some reason my engine was there the following week. It was frustrating having a brand-new Kia Telluride EX AWD and the engine goes bad. This is my 5th Kia and the first incident I had with a Kia.
Mfg Campaign: 11567457
Recall Date: Jan 24, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The issue concerns my 2023 Telluride SX X-line (AWD) when driving in the "snow mode" setting. The issue has occurred on several occasions, approximately 2-3 times last winter when I was driving the vehicle and at least one time this winter when my wife was driving in snowy conditions. The issue is that the vehicle accelerator basically becomes unresponsive when driving in snow mode under a set of conditions that are not easily defined. The issue seems to occur fairly randomly. When this issue has occurred, the vehicle either will not accelerate at all when the accelerator is depressed or the power will severely be limited and the vehicle will slow down if moving. This has happened to me in parking lots (thankfully) but did happen to my wife on the road, which could cause a huge safety risk when trying to maneuver with traffic or making a left turn against oncoming traffic. The ways in which I have found to resolve the issue are to either switch the drive mode to another setting using the selector or turning the vehicle off and on again. Shifting from park back to drive does not resolve if snow mode remains engaged. I have not taken the vehicle to a dealership to look into this issue as I have found information on forums that have indicated Kia dealerships do not acknowledge the issue. It is also not easily reproducible. There are no warning indicators on the instrument cluster to notify the driver that anything is wrong. As I said before, the issue arose immediately after the purchase of the vehicle in Dec. 2022 and within the first few thousand miles of the vehicle life. Also, true Michelin snow tires have been equipped on the vehicle when this issue has occurred. I switch between all season tires and the snow tires in between the summer and winter months.
Corrective Action:
The issue concerns my 2023 Telluride SX X-line (AWD) when driving in the "snow mode" setting. The issue has occurred on several occasions, approximately 2-3 times last winter when I was driving the vehicle and at least one time this winter when my wife was driving in snowy conditions. The issue is that the vehicle accelerator basically becomes unresponsive when driving in snow mode under a set of conditions that are not easily defined. The issue seems to occur fairly randomly. When this issue has occurred, the vehicle either will not accelerate at all when the accelerator is depressed or the power will severely be limited and the vehicle will slow down if moving. This has happened to me in parking lots (thankfully) but did happen to my wife on the road, which could cause a huge safety risk when trying to maneuver with traffic or making a left turn against oncoming traffic. The ways in which I have found to resolve the issue are to either switch the drive mode to another setting using the selector or turning the vehicle off and on again. Shifting from park back to drive does not resolve if snow mode remains engaged. I have not taken the vehicle to a dealership to look into this issue as I have found information on forums that have indicated Kia dealerships do not acknowledge the issue. It is also not easily reproducible. There are no warning indicators on the instrument cluster to notify the driver that anything is wrong. As I said before, the issue arose immediately after the purchase of the vehicle in Dec. 2022 and within the first few thousand miles of the vehicle life. Also, true Michelin snow tires have been equipped on the vehicle when this issue has occurred. I switch between all season tires and the snow tires in between the summer and winter months.
Additional Notes:
The issue concerns my 2023 Telluride SX X-line (AWD) when driving in the "snow mode" setting. The issue has occurred on several occasions, approximately 2-3 times last winter when I was driving the vehicle and at least one time this winter when my wife was driving in snowy conditions. The issue is that the vehicle accelerator basically becomes unresponsive when driving in snow mode under a set of conditions that are not easily defined. The issue seems to occur fairly randomly. When this issue has occurred, the vehicle either will not accelerate at all when the accelerator is depressed or the power will severely be limited and the vehicle will slow down if moving. This has happened to me in parking lots (thankfully) but did happen to my wife on the road, which could cause a huge safety risk when trying to maneuver with traffic or making a left turn against oncoming traffic. The ways in which I have found to resolve the issue are to either switch the drive mode to another setting using the selector or turning the vehicle off and on again. Shifting from park back to drive does not resolve if snow mode remains engaged. I have not taken the vehicle to a dealership to look into this issue as I have found information on forums that have indicated Kia dealerships do not acknowledge the issue. It is also not easily reproducible. There are no warning indicators on the instrument cluster to notify the driver that anything is wrong. As I said before, the issue arose immediately after the purchase of the vehicle in Dec. 2022 and within the first few thousand miles of the vehicle life. Also, true Michelin snow tires have been equipped on the vehicle when this issue has occurred. I switch between all season tires and the snow tires in between the summer and winter months.
Mfg Campaign: 11567514
Recall Date: Jan 24, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The issue concerns my 2023 Telluride SX X-line (AWD) when driving in the "snow mode" setting. The issue has occurred on several occasions, approximately 2-3 times last winter when I was driving the vehicle and at least one time this winter when my wife was driving in snowy conditions. The issue is that the vehicle accelerator basically becomes unresponsive when driving in snow mode under a set of conditions that are not easily defined. The issue seems to occur fairly randomly. When this issue has occurred, the vehicle either will not accelerate at all when the accelerator is depressed or the power will severely be limited and the vehicle will slow down if moving. This has happened to me in parking lots (thankfully) but did happen to my wife on the road, which could cause a huge safety risk when trying to maneuver with traffic or making a left turn against oncoming traffic. The ways in which I have found to resolve the issue are to either switch the drive mode to another setting using the selector or turning the vehicle off and on again. Shifting from park back to drive does not resolve if snow mode remains engaged. I have not taken the vehicle to a dealership to look into this issue as I have found information on forums that have indicated Kia dealerships do not acknowledge the issue. It is also not easily reproducible. There are no warning indicators on the instrument cluster to notify the driver that anything is wrong. As I said before, the issue arose immediately after the purchase of the vehicle in Dec. 2022 and within the first few thousand miles of the vehicle life. Also, true Michelin snow tires have been equipped on the vehicle when this issue has occurred. I switch between all season tires and the snow tires in between the summer and winter months.
Corrective Action:
The issue concerns my 2023 Telluride SX X-line (AWD) when driving in the "snow mode" setting. The issue has occurred on several occasions, approximately 2-3 times last winter when I was driving the vehicle and at least one time this winter when my wife was driving in snowy conditions. The issue is that the vehicle accelerator basically becomes unresponsive when driving in snow mode under a set of conditions that are not easily defined. The issue seems to occur fairly randomly. When this issue has occurred, the vehicle either will not accelerate at all when the accelerator is depressed or the power will severely be limited and the vehicle will slow down if moving. This has happened to me in parking lots (thankfully) but did happen to my wife on the road, which could cause a huge safety risk when trying to maneuver with traffic or making a left turn against oncoming traffic. The ways in which I have found to resolve the issue are to either switch the drive mode to another setting using the selector or turning the vehicle off and on again. Shifting from park back to drive does not resolve if snow mode remains engaged. I have not taken the vehicle to a dealership to look into this issue as I have found information on forums that have indicated Kia dealerships do not acknowledge the issue. It is also not easily reproducible. There are no warning indicators on the instrument cluster to notify the driver that anything is wrong. As I said before, the issue arose immediately after the purchase of the vehicle in Dec. 2022 and within the first few thousand miles of the vehicle life. Also, true Michelin snow tires have been equipped on the vehicle when this issue has occurred. I switch between all season tires and the snow tires in between the summer and winter months.
Additional Notes:
The issue concerns my 2023 Telluride SX X-line (AWD) when driving in the "snow mode" setting. The issue has occurred on several occasions, approximately 2-3 times last winter when I was driving the vehicle and at least one time this winter when my wife was driving in snowy conditions. The issue is that the vehicle accelerator basically becomes unresponsive when driving in snow mode under a set of conditions that are not easily defined. The issue seems to occur fairly randomly. When this issue has occurred, the vehicle either will not accelerate at all when the accelerator is depressed or the power will severely be limited and the vehicle will slow down if moving. This has happened to me in parking lots (thankfully) but did happen to my wife on the road, which could cause a huge safety risk when trying to maneuver with traffic or making a left turn against oncoming traffic. The ways in which I have found to resolve the issue are to either switch the drive mode to another setting using the selector or turning the vehicle off and on again. Shifting from park back to drive does not resolve if snow mode remains engaged. I have not taken the vehicle to a dealership to look into this issue as I have found information on forums that have indicated Kia dealerships do not acknowledge the issue. It is also not easily reproducible. There are no warning indicators on the instrument cluster to notify the driver that anything is wrong. As I said before, the issue arose immediately after the purchase of the vehicle in Dec. 2022 and within the first few thousand miles of the vehicle life. Also, true Michelin snow tires have been equipped on the vehicle when this issue has occurred. I switch between all season tires and the snow tires in between the summer and winter months.
Mfg Campaign: 11567514
Recall Date: Jan 24, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The main instrument display is blank as a result the driver cannot see any information such as speed, fuel level, etc. The main display seems to flash blank then dark gray. When the display goes blank the blinkers fail to operate as well despite being turned on. I did contact KIA since this sounds like a similar issue that they have a recall for (SC270) but they informed me that my vehicle was not impacted. My guess is my vehicle is impacted and the recall should cover a larger number of vehicles than previously stated. As additional information my vehicle was among the first to roll of the production line for model year 2023.
Corrective Action:
The main instrument display is blank as a result the driver cannot see any information such as speed, fuel level, etc. The main display seems to flash blank then dark gray. When the display goes blank the blinkers fail to operate as well despite being turned on. I did contact KIA since this sounds like a similar issue that they have a recall for (SC270) but they informed me that my vehicle was not impacted. My guess is my vehicle is impacted and the recall should cover a larger number of vehicles than previously stated. As additional information my vehicle was among the first to roll of the production line for model year 2023.
Additional Notes:
The main instrument display is blank as a result the driver cannot see any information such as speed, fuel level, etc. The main display seems to flash blank then dark gray. When the display goes blank the blinkers fail to operate as well despite being turned on. I did contact KIA since this sounds like a similar issue that they have a recall for (SC270) but they informed me that my vehicle was not impacted. My guess is my vehicle is impacted and the recall should cover a larger number of vehicles than previously stated. As additional information my vehicle was among the first to roll of the production line for model year 2023.
Mfg Campaign: 11567246
Recall Date: Jan 23, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
It had snowed in DC area. Vehicle was in snow mode, idle at stop light. When light turned green, slow acceleration turning left and then when pressing down on pedal, all acceleration stopped. Roads were cleared with no signs of snow or ice. Frightened driver and children in vehicle. Were able to coast to the side of the road, turned off vehicle and restarted and able to drive off. Clearly seems to be an issue with “snow” mode.
Corrective Action:
It had snowed in DC area. Vehicle was in snow mode, idle at stop light. When light turned green, slow acceleration turning left and then when pressing down on pedal, all acceleration stopped. Roads were cleared with no signs of snow or ice. Frightened driver and children in vehicle. Were able to coast to the side of the road, turned off vehicle and restarted and able to drive off. Clearly seems to be an issue with “snow” mode.
Additional Notes:
It had snowed in DC area. Vehicle was in snow mode, idle at stop light. When light turned green, slow acceleration turning left and then when pressing down on pedal, all acceleration stopped. Roads were cleared with no signs of snow or ice. Frightened driver and children in vehicle. Were able to coast to the side of the road, turned off vehicle and restarted and able to drive off. Clearly seems to be an issue with “snow” mode.
Mfg Campaign: 11566720
Recall Date: Jan 20, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
It had snowed in DC area. Vehicle was in snow mode, idle at stop light. When light turned green, slow acceleration turning left and then when pressing down on pedal, all acceleration stopped. Roads were cleared with no signs of snow or ice. Frightened driver and children in vehicle. Were able to coast to the side of the road, turned off vehicle and restarted and able to drive off. Clearly seems to be an issue with “snow” mode.
Corrective Action:
It had snowed in DC area. Vehicle was in snow mode, idle at stop light. When light turned green, slow acceleration turning left and then when pressing down on pedal, all acceleration stopped. Roads were cleared with no signs of snow or ice. Frightened driver and children in vehicle. Were able to coast to the side of the road, turned off vehicle and restarted and able to drive off. Clearly seems to be an issue with “snow” mode.
Additional Notes:
It had snowed in DC area. Vehicle was in snow mode, idle at stop light. When light turned green, slow acceleration turning left and then when pressing down on pedal, all acceleration stopped. Roads were cleared with no signs of snow or ice. Frightened driver and children in vehicle. Were able to coast to the side of the road, turned off vehicle and restarted and able to drive off. Clearly seems to be an issue with “snow” mode.
Mfg Campaign: 11566720
Recall Date: Jan 20, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Kia Telluride. The contact stated that on two separate occasions while driving the vehicle in Snow Mode and attempting to accelerate while making a left turn, the vehicle lost motive power. The contact stopped and restarted the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
Corrective Action:
The contact owns a 2023 Kia Telluride. The contact stated that on two separate occasions while driving the vehicle in Snow Mode and attempting to accelerate while making a left turn, the vehicle lost motive power. The contact stopped and restarted the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
Additional Notes:
The contact owns a 2023 Kia Telluride. The contact stated that on two separate occasions while driving the vehicle in Snow Mode and attempting to accelerate while making a left turn, the vehicle lost motive power. The contact stopped and restarted the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
Mfg Campaign: 11566230
Recall Date: Jan 18, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Kia Telluride. The contact stated that on two separate occasions while driving the vehicle in Snow Mode and attempting to accelerate while making a left turn, the vehicle lost motive power. The contact stopped and restarted the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
Corrective Action:
The contact owns a 2023 Kia Telluride. The contact stated that on two separate occasions while driving the vehicle in Snow Mode and attempting to accelerate while making a left turn, the vehicle lost motive power. The contact stopped and restarted the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
Additional Notes:
The contact owns a 2023 Kia Telluride. The contact stated that on two separate occasions while driving the vehicle in Snow Mode and attempting to accelerate while making a left turn, the vehicle lost motive power. The contact stopped and restarted the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
Mfg Campaign: 11566230
Recall Date: Jan 18, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The problem has occurred 3 times in the last 3 weeks while driving in "Snow Mode". The accelerator doesn't respond to me pushing on it which has left me in the middle of an intersection and needing to quick change to a different driving mode to get the car to move again. All 3 times it occurred after coming to a complete stop. It allowed me to go forward for about 2-3 seconds but then the accelerator stopped responding whether I was barely pushing on it or pushing harder. The wheels were not spinning, it was a matter of the accelerator not responding. Luckily there were not cars coming in all 3 instances otherwise we would have been hit. It takes time to realize the accelerator isn't working and then think to switch it to another driving mode before you can move again. In that time we could have been hit from the sides or the back. Very scary and not safe at all. I have not brought it into the dealership to get looked at yet. No lights or warnings were on the screen. No other driving mode has this problem occur, just the Snow Mode.
Corrective Action:
The problem has occurred 3 times in the last 3 weeks while driving in "Snow Mode". The accelerator doesn't respond to me pushing on it which has left me in the middle of an intersection and needing to quick change to a different driving mode to get the car to move again. All 3 times it occurred after coming to a complete stop. It allowed me to go forward for about 2-3 seconds but then the accelerator stopped responding whether I was barely pushing on it or pushing harder. The wheels were not spinning, it was a matter of the accelerator not responding. Luckily there were not cars coming in all 3 instances otherwise we would have been hit. It takes time to realize the accelerator isn't working and then think to switch it to another driving mode before you can move again. In that time we could have been hit from the sides or the back. Very scary and not safe at all. I have not brought it into the dealership to get looked at yet. No lights or warnings were on the screen. No other driving mode has this problem occur, just the Snow Mode.
Additional Notes:
The problem has occurred 3 times in the last 3 weeks while driving in "Snow Mode". The accelerator doesn't respond to me pushing on it which has left me in the middle of an intersection and needing to quick change to a different driving mode to get the car to move again. All 3 times it occurred after coming to a complete stop. It allowed me to go forward for about 2-3 seconds but then the accelerator stopped responding whether I was barely pushing on it or pushing harder. The wheels were not spinning, it was a matter of the accelerator not responding. Luckily there were not cars coming in all 3 instances otherwise we would have been hit. It takes time to realize the accelerator isn't working and then think to switch it to another driving mode before you can move again. In that time we could have been hit from the sides or the back. Very scary and not safe at all. I have not brought it into the dealership to get looked at yet. No lights or warnings were on the screen. No other driving mode has this problem occur, just the Snow Mode.
Mfg Campaign: 11566069
Recall Date: Jan 17, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Telluride was in snow mode with 4 wheel lock activated due to snow covered roads. I was at a stop light, when light turned green I removed my foot from the break. My vehicle began to roll forward slightly as it always does. I gently pressed the gas to continue forward but vehicle did not gain speed, it continued to slowly roll as if my foot was not pressing the gas. I removed my foot from the gas and again pressed the gas gently, my vehicle was not advancing. I deactivated the 4 wheel lock feature but remained in snow mode, gently pressed the gas and my vehicle advanced as normal. The same incident happened with my husband the day prior. Several complete stops were made prior to the incident while in snow mode with 4 wheel lock activated and no issues occurred. After research and reading other incidents like mine it appears this is a common issue. Most people stated this was normal to prevent sliding and spinning. If this is a normal feature then KIA needs to revisit this and consider safety. It is not safe to be rolling into an intersection and having no power when pressing the gas. KIA owners should not have to switch drive modes or deactivate a feature to have the ability to advance their vehicle out of an intersection. This feature could result in serious accidents.
Corrective Action:
Telluride was in snow mode with 4 wheel lock activated due to snow covered roads. I was at a stop light, when light turned green I removed my foot from the break. My vehicle began to roll forward slightly as it always does. I gently pressed the gas to continue forward but vehicle did not gain speed, it continued to slowly roll as if my foot was not pressing the gas. I removed my foot from the gas and again pressed the gas gently, my vehicle was not advancing. I deactivated the 4 wheel lock feature but remained in snow mode, gently pressed the gas and my vehicle advanced as normal. The same incident happened with my husband the day prior. Several complete stops were made prior to the incident while in snow mode with 4 wheel lock activated and no issues occurred. After research and reading other incidents like mine it appears this is a common issue. Most people stated this was normal to prevent sliding and spinning. If this is a normal feature then KIA needs to revisit this and consider safety. It is not safe to be rolling into an intersection and having no power when pressing the gas. KIA owners should not have to switch drive modes or deactivate a feature to have the ability to advance their vehicle out of an intersection. This feature could result in serious accidents.
Additional Notes:
Telluride was in snow mode with 4 wheel lock activated due to snow covered roads. I was at a stop light, when light turned green I removed my foot from the break. My vehicle began to roll forward slightly as it always does. I gently pressed the gas to continue forward but vehicle did not gain speed, it continued to slowly roll as if my foot was not pressing the gas. I removed my foot from the gas and again pressed the gas gently, my vehicle was not advancing. I deactivated the 4 wheel lock feature but remained in snow mode, gently pressed the gas and my vehicle advanced as normal. The same incident happened with my husband the day prior. Several complete stops were made prior to the incident while in snow mode with 4 wheel lock activated and no issues occurred. After research and reading other incidents like mine it appears this is a common issue. Most people stated this was normal to prevent sliding and spinning. If this is a normal feature then KIA needs to revisit this and consider safety. It is not safe to be rolling into an intersection and having no power when pressing the gas. KIA owners should not have to switch drive modes or deactivate a feature to have the ability to advance their vehicle out of an intersection. This feature could result in serious accidents.
Mfg Campaign: 11566075
Recall Date: Jan 17, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Telluride was in snow mode with 4 wheel lock activated due to snow covered roads. I was at a stop light, when light turned green I removed my foot from the break. My vehicle began to roll forward slightly as it always does. I gently pressed the gas to continue forward but vehicle did not gain speed, it continued to slowly roll as if my foot was not pressing the gas. I removed my foot from the gas and again pressed the gas gently, my vehicle was not advancing. I deactivated the 4 wheel lock feature but remained in snow mode, gently pressed the gas and my vehicle advanced as normal. The same incident happened with my husband the day prior. Several complete stops were made prior to the incident while in snow mode with 4 wheel lock activated and no issues occurred. After research and reading other incidents like mine it appears this is a common issue. Most people stated this was normal to prevent sliding and spinning. If this is a normal feature then KIA needs to revisit this and consider safety. It is not safe to be rolling into an intersection and having no power when pressing the gas. KIA owners should not have to switch drive modes or deactivate a feature to have the ability to advance their vehicle out of an intersection. This feature could result in serious accidents.
Corrective Action:
Telluride was in snow mode with 4 wheel lock activated due to snow covered roads. I was at a stop light, when light turned green I removed my foot from the break. My vehicle began to roll forward slightly as it always does. I gently pressed the gas to continue forward but vehicle did not gain speed, it continued to slowly roll as if my foot was not pressing the gas. I removed my foot from the gas and again pressed the gas gently, my vehicle was not advancing. I deactivated the 4 wheel lock feature but remained in snow mode, gently pressed the gas and my vehicle advanced as normal. The same incident happened with my husband the day prior. Several complete stops were made prior to the incident while in snow mode with 4 wheel lock activated and no issues occurred. After research and reading other incidents like mine it appears this is a common issue. Most people stated this was normal to prevent sliding and spinning. If this is a normal feature then KIA needs to revisit this and consider safety. It is not safe to be rolling into an intersection and having no power when pressing the gas. KIA owners should not have to switch drive modes or deactivate a feature to have the ability to advance their vehicle out of an intersection. This feature could result in serious accidents.
Additional Notes:
Telluride was in snow mode with 4 wheel lock activated due to snow covered roads. I was at a stop light, when light turned green I removed my foot from the break. My vehicle began to roll forward slightly as it always does. I gently pressed the gas to continue forward but vehicle did not gain speed, it continued to slowly roll as if my foot was not pressing the gas. I removed my foot from the gas and again pressed the gas gently, my vehicle was not advancing. I deactivated the 4 wheel lock feature but remained in snow mode, gently pressed the gas and my vehicle advanced as normal. The same incident happened with my husband the day prior. Several complete stops were made prior to the incident while in snow mode with 4 wheel lock activated and no issues occurred. After research and reading other incidents like mine it appears this is a common issue. Most people stated this was normal to prevent sliding and spinning. If this is a normal feature then KIA needs to revisit this and consider safety. It is not safe to be rolling into an intersection and having no power when pressing the gas. KIA owners should not have to switch drive modes or deactivate a feature to have the ability to advance their vehicle out of an intersection. This feature could result in serious accidents.
Mfg Campaign: 11566075
Recall Date: Jan 17, 2024
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