Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023-2025 Telluride vehicles. The door belt molding trim can delaminate and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: SC347
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC316
Recall Date: Jun 5, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC303
Recall Date: Mar 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.The instrument cluster may fail to display any information when the vehicle is started.As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC270
Recall Date: Apr 26, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Telluride vehicles. Due to a manufacturing error, the wire harnesses for the second row seat side air bags may become damaged, causing them not to deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC262
Recall Date: Jan 29, 2023
Consumer Complaints
203 ComplaintsKia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Vehicle has warnings for EPB and lane assist along with active recall for roll away. Cruise control does not work as well. Wheel jerks out of your hand while driving Has been to appointment 7/1 in which vehicle was not repaired. Dealer claiming they had no record of a “diagnosis appointment” New appointment set 60 days out
Corrective Action:
Vehicle has warnings for EPB and lane assist along with active recall for roll away. Cruise control does not work as well. Wheel jerks out of your hand while driving Has been to appointment 7/1 in which vehicle was not repaired. Dealer claiming they had no record of a “diagnosis appointment” New appointment set 60 days out
Additional Notes:
Vehicle has warnings for EPB and lane assist along with active recall for roll away. Cruise control does not work as well. Wheel jerks out of your hand while driving Has been to appointment 7/1 in which vehicle was not repaired. Dealer claiming they had no record of a “diagnosis appointment” New appointment set 60 days out
Mfg Campaign: 11603969
Recall Date: Jul 23, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Vehicle has warnings for EPB and lane assist along with active recall for roll away. Cruise control does not work as well. Wheel jerks out of your hand while driving Has been to appointment 7/1 in which vehicle was not repaired. Dealer claiming they had no record of a “diagnosis appointment” New appointment set 60 days out
Corrective Action:
Vehicle has warnings for EPB and lane assist along with active recall for roll away. Cruise control does not work as well. Wheel jerks out of your hand while driving Has been to appointment 7/1 in which vehicle was not repaired. Dealer claiming they had no record of a “diagnosis appointment” New appointment set 60 days out
Additional Notes:
Vehicle has warnings for EPB and lane assist along with active recall for roll away. Cruise control does not work as well. Wheel jerks out of your hand while driving Has been to appointment 7/1 in which vehicle was not repaired. Dealer claiming they had no record of a “diagnosis appointment” New appointment set 60 days out
Mfg Campaign: 11603969
Recall Date: Jul 23, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving in heavy rain with both windshield wipers operating properly, the right-hand windshield wiper suddenly stopped wiping, parked in normally stowed position. This incident could have been disastrous if this had been the driver’s side wiper since forward visibility would have been lost instantly, putting my safety and the safety of others at risk of major collision.
Corrective Action:
While driving in heavy rain with both windshield wipers operating properly, the right-hand windshield wiper suddenly stopped wiping, parked in normally stowed position. This incident could have been disastrous if this had been the driver’s side wiper since forward visibility would have been lost instantly, putting my safety and the safety of others at risk of major collision.
Additional Notes:
While driving in heavy rain with both windshield wipers operating properly, the right-hand windshield wiper suddenly stopped wiping, parked in normally stowed position. This incident could have been disastrous if this had been the driver’s side wiper since forward visibility would have been lost instantly, putting my safety and the safety of others at risk of major collision.
Mfg Campaign: 11604017
Recall Date: Jul 23, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield got cracked and need replacement within a year
Corrective Action:
Windshield got cracked and need replacement within a year
Additional Notes:
Windshield got cracked and need replacement within a year
Mfg Campaign: 11602795
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There was a recall because the car would shift into gear and roll forward, so the fix was to make the parking brake automatically turn on when you put the car in park or open the car door. I do not feel like that is fix. I do not appreciate the decision whether I want my break to be on or not to be decided by the computer because they made a poorly designed vehicle. NHTSA should require Kia to do a better fix than making the parking brake turn on.
Corrective Action:
There was a recall because the car would shift into gear and roll forward, so the fix was to make the parking brake automatically turn on when you put the car in park or open the car door. I do not feel like that is fix. I do not appreciate the decision whether I want my break to be on or not to be decided by the computer because they made a poorly designed vehicle. NHTSA should require Kia to do a better fix than making the parking brake turn on.
Additional Notes:
There was a recall because the car would shift into gear and roll forward, so the fix was to make the parking brake automatically turn on when you put the car in park or open the car door. I do not feel like that is fix. I do not appreciate the decision whether I want my break to be on or not to be decided by the computer because they made a poorly designed vehicle. NHTSA should require Kia to do a better fix than making the parking brake turn on.
Mfg Campaign: 11595040
Recall Date: Jun 18, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Cracked windshield, no impact
Corrective Action:
Cracked windshield, no impact
Additional Notes:
Cracked windshield, no impact
Mfg Campaign: 11594746
Recall Date: Jun 17, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving down the highway only car on the road and my sunroof glass exploded from the inside the car blew a large hole out of the top. I had thousand of pieces of sharp glass rain down on me going 70 mph down the highway. I have no idea why in 2024 that this glass is not required to be laminated above your head. As I am doing my research this is a problem by many manufacturers. KIA has had many of these same incidents I described and no recalls yet. I took it in to the local dealership and the repair cost was $5,000 said the track was contaminated by glass and would need to be replaced. They denied the warranty and stated it was a rock that did it with no proof.
Corrective Action:
I was driving down the highway only car on the road and my sunroof glass exploded from the inside the car blew a large hole out of the top. I had thousand of pieces of sharp glass rain down on me going 70 mph down the highway. I have no idea why in 2024 that this glass is not required to be laminated above your head. As I am doing my research this is a problem by many manufacturers. KIA has had many of these same incidents I described and no recalls yet. I took it in to the local dealership and the repair cost was $5,000 said the track was contaminated by glass and would need to be replaced. They denied the warranty and stated it was a rock that did it with no proof.
Additional Notes:
I was driving down the highway only car on the road and my sunroof glass exploded from the inside the car blew a large hole out of the top. I had thousand of pieces of sharp glass rain down on me going 70 mph down the highway. I have no idea why in 2024 that this glass is not required to be laminated above your head. As I am doing my research this is a problem by many manufacturers. KIA has had many of these same incidents I described and no recalls yet. I took it in to the local dealership and the repair cost was $5,000 said the track was contaminated by glass and would need to be replaced. They denied the warranty and stated it was a rock that did it with no proof.
Mfg Campaign: 11594969
Recall Date: Jun 17, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Kia Telluride. The contact received notification of NHTSA Campaign Number: 24V214000 (Power Train) however, the contact believed that the recall repair did not address a fundamental issue with the transmission and that the transmission should have been the focus of the repair. The contact stated that the manufacturer had not performed a reasonable recall repair. The vehicle was taken to a dealer and the recall repair was completed. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Corrective Action:
The contact owns a 2023 Kia Telluride. The contact received notification of NHTSA Campaign Number: 24V214000 (Power Train) however, the contact believed that the recall repair did not address a fundamental issue with the transmission and that the transmission should have been the focus of the repair. The contact stated that the manufacturer had not performed a reasonable recall repair. The vehicle was taken to a dealer and the recall repair was completed. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Additional Notes:
The contact owns a 2023 Kia Telluride. The contact received notification of NHTSA Campaign Number: 24V214000 (Power Train) however, the contact believed that the recall repair did not address a fundamental issue with the transmission and that the transmission should have been the focus of the repair. The contact stated that the manufacturer had not performed a reasonable recall repair. The vehicle was taken to a dealer and the recall repair was completed. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Mfg Campaign: 11594226
Recall Date: Jun 13, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
10 months after purchasing brand new vehicle from dealership, the windshield developed large crack for no apparent reason--no debris or collision. Need to replace due to inability to see out and possibility of further cracking/breaking. A class action lawsuit against this company is taking place for this very issue, yet no recall exists. I am forced to pay $500 out of pocket (deductible) in order to get this remedied. Dealership informed me that warranty does not cover this.
Corrective Action:
10 months after purchasing brand new vehicle from dealership, the windshield developed large crack for no apparent reason--no debris or collision. Need to replace due to inability to see out and possibility of further cracking/breaking. A class action lawsuit against this company is taking place for this very issue, yet no recall exists. I am forced to pay $500 out of pocket (deductible) in order to get this remedied. Dealership informed me that warranty does not cover this.
Additional Notes:
10 months after purchasing brand new vehicle from dealership, the windshield developed large crack for no apparent reason--no debris or collision. Need to replace due to inability to see out and possibility of further cracking/breaking. A class action lawsuit against this company is taking place for this very issue, yet no recall exists. I am forced to pay $500 out of pocket (deductible) in order to get this remedied. Dealership informed me that warranty does not cover this.
Mfg Campaign: 11593844
Recall Date: Jun 12, 2024
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The rear suspension is incredibly creaky sounding. It constantly makes noise at every slight bump and turn regardless of speed. Kia service admitted there is a known issue with the self levelling shocks on the '23 Tellurides and said I should replace them.
Corrective Action:
The rear suspension is incredibly creaky sounding. It constantly makes noise at every slight bump and turn regardless of speed. Kia service admitted there is a known issue with the self levelling shocks on the '23 Tellurides and said I should replace them.
Additional Notes:
The rear suspension is incredibly creaky sounding. It constantly makes noise at every slight bump and turn regardless of speed. Kia service admitted there is a known issue with the self levelling shocks on the '23 Tellurides and said I should replace them.
Mfg Campaign: 11593676
Recall Date: Jun 11, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield has cracked and has needed replacement twice in the 15 months I have owned it.
Corrective Action:
Windshield has cracked and has needed replacement twice in the 15 months I have owned it.
Additional Notes:
Windshield has cracked and has needed replacement twice in the 15 months I have owned it.
Mfg Campaign: 11593067
Recall Date: Jun 7, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The single panel sunroof spontaneously exploded while driving while there were no other cars around me on the road. It was not due to a branch or road debris. This was completely unexpected and spontaneous. It exploded from the inside out.
Corrective Action:
The single panel sunroof spontaneously exploded while driving while there were no other cars around me on the road. It was not due to a branch or road debris. This was completely unexpected and spontaneous. It exploded from the inside out.
Additional Notes:
The single panel sunroof spontaneously exploded while driving while there were no other cars around me on the road. It was not due to a branch or road debris. This was completely unexpected and spontaneous. It exploded from the inside out.
Mfg Campaign: 11592947
Recall Date: Jun 6, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Placed the car in park then it started rolling backwards and crashed
Corrective Action:
Placed the car in park then it started rolling backwards and crashed
Additional Notes:
Placed the car in park then it started rolling backwards and crashed
Mfg Campaign: 11591500
Recall Date: May 30, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Placed the car in park then it started rolling backwards and crashed
Corrective Action:
Placed the car in park then it started rolling backwards and crashed
Additional Notes:
Placed the car in park then it started rolling backwards and crashed
Mfg Campaign: 11591500
Recall Date: May 30, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Placed the car in park then it started rolling backwards and crashed
Corrective Action:
Placed the car in park then it started rolling backwards and crashed
Additional Notes:
Placed the car in park then it started rolling backwards and crashed
Mfg Campaign: 11591500
Recall Date: May 30, 2024
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
REAR SHOCKS FAILED AT ONLY 9,000 MILES. A KNOWN ISSUE WITH SELF LEVELING SUSPENSION ON SOME TELLURIDE MODELS
Corrective Action:
REAR SHOCKS FAILED AT ONLY 9,000 MILES. A KNOWN ISSUE WITH SELF LEVELING SUSPENSION ON SOME TELLURIDE MODELS
Additional Notes:
REAR SHOCKS FAILED AT ONLY 9,000 MILES. A KNOWN ISSUE WITH SELF LEVELING SUSPENSION ON SOME TELLURIDE MODELS
Mfg Campaign: 11590340
Recall Date: May 23, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The instrument cluster randomly turns off while driving which renders many safety features, including but not limited to the backup camera, inoperable. This issue was repaired by my dealer in mid 2023 when it was part of a recall. The problem seems to have been recently reintroduced possibly via an over the air software update.
Corrective Action:
The instrument cluster randomly turns off while driving which renders many safety features, including but not limited to the backup camera, inoperable. This issue was repaired by my dealer in mid 2023 when it was part of a recall. The problem seems to have been recently reintroduced possibly via an over the air software update.
Additional Notes:
The instrument cluster randomly turns off while driving which renders many safety features, including but not limited to the backup camera, inoperable. This issue was repaired by my dealer in mid 2023 when it was part of a recall. The problem seems to have been recently reintroduced possibly via an over the air software update.
Mfg Campaign: 11589584
Recall Date: May 20, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car steering wheel locks up while driving. All of the safety lights/warnings pop up on the screen and the car steering wheel locks up and cannot turn while driving. This has happened 3 times while driving and it is very dangerous to not be able to steer. It is putting myself and my children (who are in the car with me) at risk when my car cannot steer. It is going to cause a major accident if this is not fixed. The car is a 2023 (one year old) and has had to be towed to the local dealership and then returned to me saying something was a "loose connection". It is once again back to the dealership now for the same problem.
Corrective Action:
The car steering wheel locks up while driving. All of the safety lights/warnings pop up on the screen and the car steering wheel locks up and cannot turn while driving. This has happened 3 times while driving and it is very dangerous to not be able to steer. It is putting myself and my children (who are in the car with me) at risk when my car cannot steer. It is going to cause a major accident if this is not fixed. The car is a 2023 (one year old) and has had to be towed to the local dealership and then returned to me saying something was a "loose connection". It is once again back to the dealership now for the same problem.
Additional Notes:
The car steering wheel locks up while driving. All of the safety lights/warnings pop up on the screen and the car steering wheel locks up and cannot turn while driving. This has happened 3 times while driving and it is very dangerous to not be able to steer. It is putting myself and my children (who are in the car with me) at risk when my car cannot steer. It is going to cause a major accident if this is not fixed. The car is a 2023 (one year old) and has had to be towed to the local dealership and then returned to me saying something was a "loose connection". It is once again back to the dealership now for the same problem.
Mfg Campaign: 11584745
Recall Date: Apr 23, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The car steering wheel locks up while driving. All of the safety lights/warnings pop up on the screen and the car steering wheel locks up and cannot turn while driving. This has happened 3 times while driving and it is very dangerous to not be able to steer. It is putting myself and my children (who are in the car with me) at risk when my car cannot steer. It is going to cause a major accident if this is not fixed. The car is a 2023 (one year old) and has had to be towed to the local dealership and then returned to me saying something was a "loose connection". It is once again back to the dealership now for the same problem.
Corrective Action:
The car steering wheel locks up while driving. All of the safety lights/warnings pop up on the screen and the car steering wheel locks up and cannot turn while driving. This has happened 3 times while driving and it is very dangerous to not be able to steer. It is putting myself and my children (who are in the car with me) at risk when my car cannot steer. It is going to cause a major accident if this is not fixed. The car is a 2023 (one year old) and has had to be towed to the local dealership and then returned to me saying something was a "loose connection". It is once again back to the dealership now for the same problem.
Additional Notes:
The car steering wheel locks up while driving. All of the safety lights/warnings pop up on the screen and the car steering wheel locks up and cannot turn while driving. This has happened 3 times while driving and it is very dangerous to not be able to steer. It is putting myself and my children (who are in the car with me) at risk when my car cannot steer. It is going to cause a major accident if this is not fixed. The car is a 2023 (one year old) and has had to be towed to the local dealership and then returned to me saying something was a "loose connection". It is once again back to the dealership now for the same problem.
Mfg Campaign: 11584745
Recall Date: Apr 23, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While driving on a large 4 lane highway, using the adaptive cruise control, the car automatically applied the brakes with no visible obstruction. From what I remember, no collision alarm or warning was given. Car rapidly decelerated, until I overrode by applying the gas. This happened three times, on the same road. Twice on one trip, and a third time a week later. All false activations occurred while road was at slight curve.
Corrective Action:
While driving on a large 4 lane highway, using the adaptive cruise control, the car automatically applied the brakes with no visible obstruction. From what I remember, no collision alarm or warning was given. Car rapidly decelerated, until I overrode by applying the gas. This happened three times, on the same road. Twice on one trip, and a third time a week later. All false activations occurred while road was at slight curve.
Additional Notes:
While driving on a large 4 lane highway, using the adaptive cruise control, the car automatically applied the brakes with no visible obstruction. From what I remember, no collision alarm or warning was given. Car rapidly decelerated, until I overrode by applying the gas. This happened three times, on the same road. Twice on one trip, and a third time a week later. All false activations occurred while road was at slight curve.
Mfg Campaign: 11583636
Recall Date: Apr 17, 2024
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