Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023-2025 Telluride vehicles. The door belt molding trim can delaminate and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: SC347
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC316
Recall Date: Jun 5, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC303
Recall Date: Mar 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024 Telluride vehicles. The engine valve springs may break while driving, which can result in a loss of drive power and possibly create a hole in the engine block.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC296
Recall Date: Feb 7, 2024
Consumer Complaints
206 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 Kia Telluride. The contact stated while driving approximately 40 MPH in snow mode, the vehicle failed to accelerate as needed. The vehicle was started but was unable to drive as needed for approximately 30 minutes. The contact stated that after turning off and restarting the vehicle, the vehicle returned to normal operation. The contact pulled over to the side of the road and had the vehicle towed. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,748.
Corrective Action:
The contact owns a 2024 Kia Telluride. The contact stated while driving approximately 40 MPH in snow mode, the vehicle failed to accelerate as needed. The vehicle was started but was unable to drive as needed for approximately 30 minutes. The contact stated that after turning off and restarting the vehicle, the vehicle returned to normal operation. The contact pulled over to the side of the road and had the vehicle towed. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,748.
Additional Notes:
The contact owns a 2024 Kia Telluride. The contact stated while driving approximately 40 MPH in snow mode, the vehicle failed to accelerate as needed. The vehicle was started but was unable to drive as needed for approximately 30 minutes. The contact stated that after turning off and restarting the vehicle, the vehicle returned to normal operation. The contact pulled over to the side of the road and had the vehicle towed. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,748.
Mfg Campaign: 11566134
Recall Date: Jan 17, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Kia Telluride. The contact stated while driving approximately 40 MPH in snow mode, the vehicle failed to accelerate as needed. The vehicle was started but was unable to drive as needed for approximately 30 minutes. The contact stated that after turning off and restarting the vehicle, the vehicle returned to normal operation. The contact pulled over to the side of the road and had the vehicle towed. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,748.
Corrective Action:
The contact owns a 2024 Kia Telluride. The contact stated while driving approximately 40 MPH in snow mode, the vehicle failed to accelerate as needed. The vehicle was started but was unable to drive as needed for approximately 30 minutes. The contact stated that after turning off and restarting the vehicle, the vehicle returned to normal operation. The contact pulled over to the side of the road and had the vehicle towed. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,748.
Additional Notes:
The contact owns a 2024 Kia Telluride. The contact stated while driving approximately 40 MPH in snow mode, the vehicle failed to accelerate as needed. The vehicle was started but was unable to drive as needed for approximately 30 minutes. The contact stated that after turning off and restarting the vehicle, the vehicle returned to normal operation. The contact pulled over to the side of the road and had the vehicle towed. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,748.
Mfg Campaign: 11566134
Recall Date: Jan 17, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Within the first 1000 miles my windshield chipped. Now at 8000 miles, there is another crack. Seems to be a common issue with this vehicle that the windshield is soft and not durable.
Corrective Action:
Within the first 1000 miles my windshield chipped. Now at 8000 miles, there is another crack. Seems to be a common issue with this vehicle that the windshield is soft and not durable.
Additional Notes:
Within the first 1000 miles my windshield chipped. Now at 8000 miles, there is another crack. Seems to be a common issue with this vehicle that the windshield is soft and not durable.
Mfg Campaign: 11562921
Recall Date: Jan 1, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Within the first 1000 miles my windshield chipped. Now at 8000 miles, there is another crack. Seems to be a common issue with this vehicle that the windshield is soft and not durable.
Corrective Action:
Within the first 1000 miles my windshield chipped. Now at 8000 miles, there is another crack. Seems to be a common issue with this vehicle that the windshield is soft and not durable.
Additional Notes:
Within the first 1000 miles my windshield chipped. Now at 8000 miles, there is another crack. Seems to be a common issue with this vehicle that the windshield is soft and not durable.
Mfg Campaign: 11562921
Recall Date: Jan 1, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I purchased my new Kia Telluride on 10/28. On 11/10 I was driving on the highway when I heard a rattling noise from the engine and realized I was losing speed, with an unresponsive gas pedal. I was in a construction zone and managed to find a safe place to pull over - but it was an extremely dangerous situation. As I sat on the side of the highway, I realized the steering wheel had locked and all electricals had also gone down. There were only 300 miles on the car at the time. The diagnosis is that the “engine seized” but there is no known cause - likely a manufacturer’s defect.
Corrective Action:
I purchased my new Kia Telluride on 10/28. On 11/10 I was driving on the highway when I heard a rattling noise from the engine and realized I was losing speed, with an unresponsive gas pedal. I was in a construction zone and managed to find a safe place to pull over - but it was an extremely dangerous situation. As I sat on the side of the highway, I realized the steering wheel had locked and all electricals had also gone down. There were only 300 miles on the car at the time. The diagnosis is that the “engine seized” but there is no known cause - likely a manufacturer’s defect.
Additional Notes:
I purchased my new Kia Telluride on 10/28. On 11/10 I was driving on the highway when I heard a rattling noise from the engine and realized I was losing speed, with an unresponsive gas pedal. I was in a construction zone and managed to find a safe place to pull over - but it was an extremely dangerous situation. As I sat on the side of the highway, I realized the steering wheel had locked and all electricals had also gone down. There were only 300 miles on the car at the time. The diagnosis is that the “engine seized” but there is no known cause - likely a manufacturer’s defect.
Mfg Campaign: 11562814
Recall Date: Dec 31, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Kia connect safety services are not available in Massachusetts due to Kia not complying with the right to repair law. When in an accident emergency services are not called and this poses a big safety threat as there is a delay to services arriving to help in the case of an accident. Kia should be forced to separate the telematics service information from key emergency services capabilities so that this car and every Kia in Massachusetts has the equivalent safety capabilites to others
Corrective Action:
Kia connect safety services are not available in Massachusetts due to Kia not complying with the right to repair law. When in an accident emergency services are not called and this poses a big safety threat as there is a delay to services arriving to help in the case of an accident. Kia should be forced to separate the telematics service information from key emergency services capabilities so that this car and every Kia in Massachusetts has the equivalent safety capabilites to others
Additional Notes:
Kia connect safety services are not available in Massachusetts due to Kia not complying with the right to repair law. When in an accident emergency services are not called and this poses a big safety threat as there is a delay to services arriving to help in the case of an accident. Kia should be forced to separate the telematics service information from key emergency services capabilities so that this car and every Kia in Massachusetts has the equivalent safety capabilites to others
Mfg Campaign: 11562024
Recall Date: Dec 27, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2024 Kia Telluride. The contact stated that while driving with the vehicle in Snow Mode, the vehicle failed to accelerate as needed. The contact switched to Sport Mode for the vehicle to respond and accelerate as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact stated that while his wife was driving and switching to Snow Mode, the accelerator pedal was depressed, and depressed to the floorboard but the vehicle failed to accelerate. The driver switched to Sport Mode to drive the vehicle as needed. The manufacturer was not contacted. The failure mileage was approximately 5,800. The VIN was not available.
Corrective Action:
The contact owns a 2024 Kia Telluride. The contact stated that while driving with the vehicle in Snow Mode, the vehicle failed to accelerate as needed. The contact switched to Sport Mode for the vehicle to respond and accelerate as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact stated that while his wife was driving and switching to Snow Mode, the accelerator pedal was depressed, and depressed to the floorboard but the vehicle failed to accelerate. The driver switched to Sport Mode to drive the vehicle as needed. The manufacturer was not contacted. The failure mileage was approximately 5,800. The VIN was not available.
Additional Notes:
The contact owns a 2024 Kia Telluride. The contact stated that while driving with the vehicle in Snow Mode, the vehicle failed to accelerate as needed. The contact switched to Sport Mode for the vehicle to respond and accelerate as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact stated that while his wife was driving and switching to Snow Mode, the accelerator pedal was depressed, and depressed to the floorboard but the vehicle failed to accelerate. The driver switched to Sport Mode to drive the vehicle as needed. The manufacturer was not contacted. The failure mileage was approximately 5,800. The VIN was not available.
Mfg Campaign: 11560843
Recall Date: Dec 19, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
We bought a 2024 Kia Telluride and had it literally 2 weeks long with about 684 miles. My husband and I were driving on a major highway and suddenly we hear a noise and engine line pops up on screen. Car proceeds to literally shut off, the wheel locked up, and we barely made it to shoulder of highway. This was huge safety issue, we had cars honking and speeding by us at 70+. We called the Kia roadside assistance who didn’t get a tow truck there till 3 hours later. We don’t have anything paper wise yet from the service department . They called and said engine was seized and needing replacement. We are very concerned about getting new engine that could potentially do this again.
Corrective Action:
We bought a 2024 Kia Telluride and had it literally 2 weeks long with about 684 miles. My husband and I were driving on a major highway and suddenly we hear a noise and engine line pops up on screen. Car proceeds to literally shut off, the wheel locked up, and we barely made it to shoulder of highway. This was huge safety issue, we had cars honking and speeding by us at 70+. We called the Kia roadside assistance who didn’t get a tow truck there till 3 hours later. We don’t have anything paper wise yet from the service department . They called and said engine was seized and needing replacement. We are very concerned about getting new engine that could potentially do this again.
Additional Notes:
We bought a 2024 Kia Telluride and had it literally 2 weeks long with about 684 miles. My husband and I were driving on a major highway and suddenly we hear a noise and engine line pops up on screen. Car proceeds to literally shut off, the wheel locked up, and we barely made it to shoulder of highway. This was huge safety issue, we had cars honking and speeding by us at 70+. We called the Kia roadside assistance who didn’t get a tow truck there till 3 hours later. We don’t have anything paper wise yet from the service department . They called and said engine was seized and needing replacement. We are very concerned about getting new engine that could potentially do this again.
Mfg Campaign: 11559944
Recall Date: Dec 13, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windsheild easily cracks. Less than 1000 miles and it cracked.
Corrective Action:
The windsheild easily cracks. Less than 1000 miles and it cracked.
Additional Notes:
The windsheild easily cracks. Less than 1000 miles and it cracked.
Mfg Campaign: 11559970
Recall Date: Dec 13, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The windsheild easily cracks. Less than 1000 miles and it cracked.
Corrective Action:
The windsheild easily cracks. Less than 1000 miles and it cracked.
Additional Notes:
The windsheild easily cracks. Less than 1000 miles and it cracked.
Mfg Campaign: 11559970
Recall Date: Dec 13, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Within a week of taking delivery of my car after purchase the lower right corner of my windshield developed a 16" crack. To my knowledge, my windshield had not been struck by any object and I had only driven it 300 miles since picking it up. The crack is a safety issue as it limits or inhibits visibility through the windshield.
Corrective Action:
Within a week of taking delivery of my car after purchase the lower right corner of my windshield developed a 16" crack. To my knowledge, my windshield had not been struck by any object and I had only driven it 300 miles since picking it up. The crack is a safety issue as it limits or inhibits visibility through the windshield.
Additional Notes:
Within a week of taking delivery of my car after purchase the lower right corner of my windshield developed a 16" crack. To my knowledge, my windshield had not been struck by any object and I had only driven it 300 miles since picking it up. The crack is a safety issue as it limits or inhibits visibility through the windshield.
Mfg Campaign: 11559971
Recall Date: Dec 13, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
Within a week of taking delivery of my car after purchase the lower right corner of my windshield developed a 16" crack. To my knowledge, my windshield had not been struck by any object and I had only driven it 300 miles since picking it up. The crack is a safety issue as it limits or inhibits visibility through the windshield.
Corrective Action:
Within a week of taking delivery of my car after purchase the lower right corner of my windshield developed a 16" crack. To my knowledge, my windshield had not been struck by any object and I had only driven it 300 miles since picking it up. The crack is a safety issue as it limits or inhibits visibility through the windshield.
Additional Notes:
Within a week of taking delivery of my car after purchase the lower right corner of my windshield developed a 16" crack. To my knowledge, my windshield had not been struck by any object and I had only driven it 300 miles since picking it up. The crack is a safety issue as it limits or inhibits visibility through the windshield.
Mfg Campaign: 11559971
Recall Date: Dec 13, 2023
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The bottom bolt that attaches the second row driver side seatbelt to the side of the car came loose and fell out when a passenger tried to buckle up.
Corrective Action:
The bottom bolt that attaches the second row driver side seatbelt to the side of the car came loose and fell out when a passenger tried to buckle up.
Additional Notes:
The bottom bolt that attaches the second row driver side seatbelt to the side of the car came loose and fell out when a passenger tried to buckle up.
Mfg Campaign: 11553687
Recall Date: Nov 5, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car was traveling down the road at 45 miles an hour. The windshield cracked under normal driving conditions. Living in Iowa this would fall under the class action.
Corrective Action:
Car was traveling down the road at 45 miles an hour. The windshield cracked under normal driving conditions. Living in Iowa this would fall under the class action.
Additional Notes:
Car was traveling down the road at 45 miles an hour. The windshield cracked under normal driving conditions. Living in Iowa this would fall under the class action.
Mfg Campaign: 11553468
Recall Date: Nov 3, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
Car was traveling down the road at 45 miles an hour. The windshield cracked under normal driving conditions. Living in Iowa this would fall under the class action.
Corrective Action:
Car was traveling down the road at 45 miles an hour. The windshield cracked under normal driving conditions. Living in Iowa this would fall under the class action.
Additional Notes:
Car was traveling down the road at 45 miles an hour. The windshield cracked under normal driving conditions. Living in Iowa this would fall under the class action.
Mfg Campaign: 11553468
Recall Date: Nov 3, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Brand new 2024 Kia Telluride. Came outside this morning to see a nice crack across the drivers side of the windshield happen before my eyes when I turned on defrost and windshield wipers for the rain. I see this was a common problem with 2023 Kia's. Also after speaking to Service dept (Gay Kia, Dickinson, TX). I truly get the feeling this is still an issue. Biggest down side to this, is they tell me they cant even get me a 2024 telluride windshield right now. if you rub your finger across windshield you definitely can feel a extremely small chip feeling in the glass.
Corrective Action:
Brand new 2024 Kia Telluride. Came outside this morning to see a nice crack across the drivers side of the windshield happen before my eyes when I turned on defrost and windshield wipers for the rain. I see this was a common problem with 2023 Kia's. Also after speaking to Service dept (Gay Kia, Dickinson, TX). I truly get the feeling this is still an issue. Biggest down side to this, is they tell me they cant even get me a 2024 telluride windshield right now. if you rub your finger across windshield you definitely can feel a extremely small chip feeling in the glass.
Additional Notes:
Brand new 2024 Kia Telluride. Came outside this morning to see a nice crack across the drivers side of the windshield happen before my eyes when I turned on defrost and windshield wipers for the rain. I see this was a common problem with 2023 Kia's. Also after speaking to Service dept (Gay Kia, Dickinson, TX). I truly get the feeling this is still an issue. Biggest down side to this, is they tell me they cant even get me a 2024 telluride windshield right now. if you rub your finger across windshield you definitely can feel a extremely small chip feeling in the glass.
Mfg Campaign: 11547997
Recall Date: Oct 3, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving down the highway at 65mph and my 2024 Kia Telluride sunroof violently imploded. I pulled over thinking I was shot at by a gun, but there was no evidence that I was hit by something. It felt like an explosion next to my face. Very loud! I have 490 miles on this vehicle. I have called Kia dealership and they are going to investigate and call me back. No warnings went off in the vehicle and I was not harmed but I do have anxiety now. Worried it will happen again once fixed. I honestly felt like this was a safety issue and so I went online only to find this has happened to others all over. Not sure how this has happened to so many others and there is no recalls. Please help me understand. This was very scary.
Corrective Action:
I was driving down the highway at 65mph and my 2024 Kia Telluride sunroof violently imploded. I pulled over thinking I was shot at by a gun, but there was no evidence that I was hit by something. It felt like an explosion next to my face. Very loud! I have 490 miles on this vehicle. I have called Kia dealership and they are going to investigate and call me back. No warnings went off in the vehicle and I was not harmed but I do have anxiety now. Worried it will happen again once fixed. I honestly felt like this was a safety issue and so I went online only to find this has happened to others all over. Not sure how this has happened to so many others and there is no recalls. Please help me understand. This was very scary.
Additional Notes:
I was driving down the highway at 65mph and my 2024 Kia Telluride sunroof violently imploded. I pulled over thinking I was shot at by a gun, but there was no evidence that I was hit by something. It felt like an explosion next to my face. Very loud! I have 490 miles on this vehicle. I have called Kia dealership and they are going to investigate and call me back. No warnings went off in the vehicle and I was not harmed but I do have anxiety now. Worried it will happen again once fixed. I honestly felt like this was a safety issue and so I went online only to find this has happened to others all over. Not sure how this has happened to so many others and there is no recalls. Please help me understand. This was very scary.
Mfg Campaign: 11547874
Recall Date: Oct 2, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
I was driving down the highway at 65mph and my 2024 Kia Telluride sunroof violently imploded. I pulled over thinking I was shot at by a gun, but there was no evidence that I was hit by something. It felt like an explosion next to my face. Very loud! I have 490 miles on this vehicle. I have called Kia dealership and they are going to investigate and call me back. No warnings went off in the vehicle and I was not harmed but I do have anxiety now. Worried it will happen again once fixed. I honestly felt like this was a safety issue and so I went online only to find this has happened to others all over. Not sure how this has happened to so many others and there is no recalls. Please help me understand. This was very scary.
Corrective Action:
I was driving down the highway at 65mph and my 2024 Kia Telluride sunroof violently imploded. I pulled over thinking I was shot at by a gun, but there was no evidence that I was hit by something. It felt like an explosion next to my face. Very loud! I have 490 miles on this vehicle. I have called Kia dealership and they are going to investigate and call me back. No warnings went off in the vehicle and I was not harmed but I do have anxiety now. Worried it will happen again once fixed. I honestly felt like this was a safety issue and so I went online only to find this has happened to others all over. Not sure how this has happened to so many others and there is no recalls. Please help me understand. This was very scary.
Additional Notes:
I was driving down the highway at 65mph and my 2024 Kia Telluride sunroof violently imploded. I pulled over thinking I was shot at by a gun, but there was no evidence that I was hit by something. It felt like an explosion next to my face. Very loud! I have 490 miles on this vehicle. I have called Kia dealership and they are going to investigate and call me back. No warnings went off in the vehicle and I was not harmed but I do have anxiety now. Worried it will happen again once fixed. I honestly felt like this was a safety issue and so I went online only to find this has happened to others all over. Not sure how this has happened to so many others and there is no recalls. Please help me understand. This was very scary.
Mfg Campaign: 11547874
Recall Date: Oct 2, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNKNOWN - We have discovered a substantial amount of water coming up from the flooring behind the passenger seat under the second row of our 2024 KIA Telluride purchased 2 months ago. Took the dealership this morning and after 4 hours attempting to diagnose where the water was coming from, they were unsuccessful. They checked AC lines, making sure nothing was disconnected or clogged, checked seals on doors, etc. They got the vehicle lifted to look underneath and were able to remove a panel to expose a rubber gasket that they removed under the second row passenger flooring and water gushed out! Additionally, the vehicle has begun to smell of mildew/mold and I am concerned for my young families safety, as I have three children under the age of 5 that spend a significant part of their day in the vehicle between drop-off and pick-up at school, to and from extra curricular activities, errands, etc. The dealership is attempting to obtain a loaner vehicle large enough for our three car seats so that they can have the vehicle for a day or two to officially diagnose the issue, but I am devastated that the significant amount of water we’ve been removing from the car has caused mold in the cabin and will cause burnout of wiring/electronics in the future. We are a military family, this is our first brand new vehicle and the primary vehicle for our large family. We purchased the vehicle in July and it had less than 3,000 miles when the issue was reported. It’s terrifying to think that this issue could potentially cost us thousands on the devaluation of our vehicle in addition to the risk to our family’s health and safety.
Corrective Action:
UNKNOWN - We have discovered a substantial amount of water coming up from the flooring behind the passenger seat under the second row of our 2024 KIA Telluride purchased 2 months ago. Took the dealership this morning and after 4 hours attempting to diagnose where the water was coming from, they were unsuccessful. They checked AC lines, making sure nothing was disconnected or clogged, checked seals on doors, etc. They got the vehicle lifted to look underneath and were able to remove a panel to expose a rubber gasket that they removed under the second row passenger flooring and water gushed out! Additionally, the vehicle has begun to smell of mildew/mold and I am concerned for my young families safety, as I have three children under the age of 5 that spend a significant part of their day in the vehicle between drop-off and pick-up at school, to and from extra curricular activities, errands, etc. The dealership is attempting to obtain a loaner vehicle large enough for our three car seats so that they can have the vehicle for a day or two to officially diagnose the issue, but I am devastated that the significant amount of water we’ve been removing from the car has caused mold in the cabin and will cause burnout of wiring/electronics in the future. We are a military family, this is our first brand new vehicle and the primary vehicle for our large family. We purchased the vehicle in July and it had less than 3,000 miles when the issue was reported. It’s terrifying to think that this issue could potentially cost us thousands on the devaluation of our vehicle in addition to the risk to our family’s health and safety.
Additional Notes:
UNKNOWN - We have discovered a substantial amount of water coming up from the flooring behind the passenger seat under the second row of our 2024 KIA Telluride purchased 2 months ago. Took the dealership this morning and after 4 hours attempting to diagnose where the water was coming from, they were unsuccessful. They checked AC lines, making sure nothing was disconnected or clogged, checked seals on doors, etc. They got the vehicle lifted to look underneath and were able to remove a panel to expose a rubber gasket that they removed under the second row passenger flooring and water gushed out! Additionally, the vehicle has begun to smell of mildew/mold and I am concerned for my young families safety, as I have three children under the age of 5 that spend a significant part of their day in the vehicle between drop-off and pick-up at school, to and from extra curricular activities, errands, etc. The dealership is attempting to obtain a loaner vehicle large enough for our three car seats so that they can have the vehicle for a day or two to officially diagnose the issue, but I am devastated that the significant amount of water we’ve been removing from the car has caused mold in the cabin and will cause burnout of wiring/electronics in the future. We are a military family, this is our first brand new vehicle and the primary vehicle for our large family. We purchased the vehicle in July and it had less than 3,000 miles when the issue was reported. It’s terrifying to think that this issue could potentially cost us thousands on the devaluation of our vehicle in addition to the risk to our family’s health and safety.
Mfg Campaign: 11544310
Recall Date: Sep 13, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINOW SATIN TRIM - Rust spots showing on the satin trim around vehicle windows upon receipt of vehicle. Contacted original dealership that sold us the vehicle about the issue immediately, no assistance was given. Took the vehicle to another dealership this morning to notify them of the issue, have it officially documented, and request a warranty request be submitted. The vehicle had never been washed or detailed prior to the appearance of the spots. Unfortunately, the vehicle arrived from the dealership with the rust-looking defect. After some quick research, this seems to be an ongoing issue with some KIAs, regardless of model. I have owned this vehicle for 2 months and notified the same dealership that it was purchased from immediately upon receipt and no assistance has been given, just a suggestion to clean it. The spots have not lessened. I would like my brand new car purchase to look like a new vehicle, sans rust-like defects on satin trim.
Corrective Action:
WINOW SATIN TRIM - Rust spots showing on the satin trim around vehicle windows upon receipt of vehicle. Contacted original dealership that sold us the vehicle about the issue immediately, no assistance was given. Took the vehicle to another dealership this morning to notify them of the issue, have it officially documented, and request a warranty request be submitted. The vehicle had never been washed or detailed prior to the appearance of the spots. Unfortunately, the vehicle arrived from the dealership with the rust-looking defect. After some quick research, this seems to be an ongoing issue with some KIAs, regardless of model. I have owned this vehicle for 2 months and notified the same dealership that it was purchased from immediately upon receipt and no assistance has been given, just a suggestion to clean it. The spots have not lessened. I would like my brand new car purchase to look like a new vehicle, sans rust-like defects on satin trim.
Additional Notes:
WINOW SATIN TRIM - Rust spots showing on the satin trim around vehicle windows upon receipt of vehicle. Contacted original dealership that sold us the vehicle about the issue immediately, no assistance was given. Took the vehicle to another dealership this morning to notify them of the issue, have it officially documented, and request a warranty request be submitted. The vehicle had never been washed or detailed prior to the appearance of the spots. Unfortunately, the vehicle arrived from the dealership with the rust-looking defect. After some quick research, this seems to be an ongoing issue with some KIAs, regardless of model. I have owned this vehicle for 2 months and notified the same dealership that it was purchased from immediately upon receipt and no assistance has been given, just a suggestion to clean it. The spots have not lessened. I would like my brand new car purchase to look like a new vehicle, sans rust-like defects on satin trim.
Mfg Campaign: 11544328
Recall Date: Sep 13, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury