Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25TA02/25LA02
Recall Date: Jan 29, 2025
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24LB06, 24LA06
Recall Date: Jun 27, 2024
Consumer Complaints
41 ComplaintsToyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Less than 10 months old (March and April 2024 at ~5,000 miles), the 12V battery completely drained 3 times in 5 days (despite driving it regularly during that period) so the car would not start when needed. I had it jumped 3 times by AAA and the third time drove it to dealer. Dealer told me battery was defective so it needed to be replaced under warranty. Problem reported to Lexus Customer Service. The same problem recurred 3 months later (July 2024 at 6000 miles) the morning I was packing it to leave on vacation. The battery died while I was in the car and I was locked inside. When I got out, the doors locked again so had to have the car towed to a different dealer. They told me the battery needed to be replaced AGAIN under warranty. Two Lexus dealers, Lexus Customer Service, and Lexus on-line forum have noted this problem with several Lexus hybrid and PHEV models for a period of 1-2 years. When I asked, Lexus (2 dealers and Customer Service) told me that there is a defect in the software or app communication settings that causes a continuous drain on the 12V battery causing battery to fail unexpectedly. There has been NO NOTIFICATION of this defect and no resolution to this problem has been provided in the past 5 months. It is a risk for the entire electrical system to fail unexpectedly for no apparent reason with NO WARNING. The car is unreliable and cannot be used if it will not start when it is needed. We are elderly and have grandchildren living with us periodically. We are at risk if we cannot get to medical appointments or drive to the hospital.
Corrective Action:
Less than 10 months old (March and April 2024 at ~5,000 miles), the 12V battery completely drained 3 times in 5 days (despite driving it regularly during that period) so the car would not start when needed. I had it jumped 3 times by AAA and the third time drove it to dealer. Dealer told me battery was defective so it needed to be replaced under warranty. Problem reported to Lexus Customer Service. The same problem recurred 3 months later (July 2024 at 6000 miles) the morning I was packing it to leave on vacation. The battery died while I was in the car and I was locked inside. When I got out, the doors locked again so had to have the car towed to a different dealer. They told me the battery needed to be replaced AGAIN under warranty. Two Lexus dealers, Lexus Customer Service, and Lexus on-line forum have noted this problem with several Lexus hybrid and PHEV models for a period of 1-2 years. When I asked, Lexus (2 dealers and Customer Service) told me that there is a defect in the software or app communication settings that causes a continuous drain on the 12V battery causing battery to fail unexpectedly. There has been NO NOTIFICATION of this defect and no resolution to this problem has been provided in the past 5 months. It is a risk for the entire electrical system to fail unexpectedly for no apparent reason with NO WARNING. The car is unreliable and cannot be used if it will not start when it is needed. We are elderly and have grandchildren living with us periodically. We are at risk if we cannot get to medical appointments or drive to the hospital.
Additional Notes:
Less than 10 months old (March and April 2024 at ~5,000 miles), the 12V battery completely drained 3 times in 5 days (despite driving it regularly during that period) so the car would not start when needed. I had it jumped 3 times by AAA and the third time drove it to dealer. Dealer told me battery was defective so it needed to be replaced under warranty. Problem reported to Lexus Customer Service. The same problem recurred 3 months later (July 2024 at 6000 miles) the morning I was packing it to leave on vacation. The battery died while I was in the car and I was locked inside. When I got out, the doors locked again so had to have the car towed to a different dealer. They told me the battery needed to be replaced AGAIN under warranty. Two Lexus dealers, Lexus Customer Service, and Lexus on-line forum have noted this problem with several Lexus hybrid and PHEV models for a period of 1-2 years. When I asked, Lexus (2 dealers and Customer Service) told me that there is a defect in the software or app communication settings that causes a continuous drain on the 12V battery causing battery to fail unexpectedly. There has been NO NOTIFICATION of this defect and no resolution to this problem has been provided in the past 5 months. It is a risk for the entire electrical system to fail unexpectedly for no apparent reason with NO WARNING. The car is unreliable and cannot be used if it will not start when it is needed. We are elderly and have grandchildren living with us periodically. We are at risk if we cannot get to medical appointments or drive to the hospital.
Mfg Campaign: 11610320
Recall Date: Aug 22, 2024
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The passenger side blind spot monitoring system triggers when no cars are present. This causes the steering wheel to resist switching lanes. These false positives occur every day no matter the road condition or day/night. This is specifically apparent on highway driving above 50 mph
Corrective Action:
The passenger side blind spot monitoring system triggers when no cars are present. This causes the steering wheel to resist switching lanes. These false positives occur every day no matter the road condition or day/night. This is specifically apparent on highway driving above 50 mph
Additional Notes:
The passenger side blind spot monitoring system triggers when no cars are present. This causes the steering wheel to resist switching lanes. These false positives occur every day no matter the road condition or day/night. This is specifically apparent on highway driving above 50 mph
Mfg Campaign: 11610350
Recall Date: Aug 22, 2024
Toyota Motor Corporation
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES
Potential Consequences:
The contact owns a 2024 Lexus NX 350H. The contact stated while the vehicle was parked, the passenger’s side side view mirror shattered without impact. The vehicle was taken to a dealer, where the contact was informed that the repair would be paid for out-of-pocket. The manufacturer was made aware of the failure. The failure mileage was approximately 5,500.
Corrective Action:
The contact owns a 2024 Lexus NX 350H. The contact stated while the vehicle was parked, the passenger’s side side view mirror shattered without impact. The vehicle was taken to a dealer, where the contact was informed that the repair would be paid for out-of-pocket. The manufacturer was made aware of the failure. The failure mileage was approximately 5,500.
Additional Notes:
The contact owns a 2024 Lexus NX 350H. The contact stated while the vehicle was parked, the passenger’s side side view mirror shattered without impact. The vehicle was taken to a dealer, where the contact was informed that the repair would be paid for out-of-pocket. The manufacturer was made aware of the failure. The failure mileage was approximately 5,500.
Mfg Campaign: 11604701
Recall Date: Jul 26, 2024
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is a defect on all models like mine, and the dealer claims that it cannot be fixed. With my former vehicle, a 2019 BMW 340i GT, whenever I drove into a garage, the headlights would come on immediately so I could easily see where I should go. With the Lexus, it takes about 5-to-8 seconds for the headlights to turn on. This is unsafe to anyone walking in the garage inn that area.
Corrective Action:
There is a defect on all models like mine, and the dealer claims that it cannot be fixed. With my former vehicle, a 2019 BMW 340i GT, whenever I drove into a garage, the headlights would come on immediately so I could easily see where I should go. With the Lexus, it takes about 5-to-8 seconds for the headlights to turn on. This is unsafe to anyone walking in the garage inn that area.
Additional Notes:
There is a defect on all models like mine, and the dealer claims that it cannot be fixed. With my former vehicle, a 2019 BMW 340i GT, whenever I drove into a garage, the headlights would come on immediately so I could easily see where I should go. With the Lexus, it takes about 5-to-8 seconds for the headlights to turn on. This is unsafe to anyone walking in the garage inn that area.
Mfg Campaign: 11591917
Recall Date: Jun 1, 2024
Toyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
There is a defect on all models like mine, and the dealer claims that it cannot be fixed. With my former vehicle, a 2019 BMW 340i GT, whenever I drove into a garage, the headlights would come on immediately so I could easily see where I should go. With the Lexus, it takes about 5-to-8 seconds for the headlights to turn on. This is unsafe to anyone walking in the garage inn that area.
Corrective Action:
There is a defect on all models like mine, and the dealer claims that it cannot be fixed. With my former vehicle, a 2019 BMW 340i GT, whenever I drove into a garage, the headlights would come on immediately so I could easily see where I should go. With the Lexus, it takes about 5-to-8 seconds for the headlights to turn on. This is unsafe to anyone walking in the garage inn that area.
Additional Notes:
There is a defect on all models like mine, and the dealer claims that it cannot be fixed. With my former vehicle, a 2019 BMW 340i GT, whenever I drove into a garage, the headlights would come on immediately so I could easily see where I should go. With the Lexus, it takes about 5-to-8 seconds for the headlights to turn on. This is unsafe to anyone walking in the garage inn that area.
Mfg Campaign: 11591917
Recall Date: Jun 1, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driving on the local road, no cars on the road, no underpass and the sunroof exploded. All windows was closed and sunroof was closed.
Corrective Action:
Driving on the local road, no cars on the road, no underpass and the sunroof exploded. All windows was closed and sunroof was closed.
Additional Notes:
Driving on the local road, no cars on the road, no underpass and the sunroof exploded. All windows was closed and sunroof was closed.
Mfg Campaign: 11582425
Recall Date: Apr 11, 2024
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Drivers side door (light at the bottom of the door) sparked and then the door went up in flames. At that point the electricity in the car ceased to work. The car is available for inspection at the dealership where we had it towed. If the door was closed and there was someone in the car when it happened then they would have gotten burned or worse. Our insurance company is investigating and Lexus has been taking their time and helpful in the matter. Fire Department checked out the car at the time and said the wires in the door were very hot after putting out the fire. There were no symptoms or warnings prior to this happening.
Corrective Action:
The Drivers side door (light at the bottom of the door) sparked and then the door went up in flames. At that point the electricity in the car ceased to work. The car is available for inspection at the dealership where we had it towed. If the door was closed and there was someone in the car when it happened then they would have gotten burned or worse. Our insurance company is investigating and Lexus has been taking their time and helpful in the matter. Fire Department checked out the car at the time and said the wires in the door were very hot after putting out the fire. There were no symptoms or warnings prior to this happening.
Additional Notes:
The Drivers side door (light at the bottom of the door) sparked and then the door went up in flames. At that point the electricity in the car ceased to work. The car is available for inspection at the dealership where we had it towed. If the door was closed and there was someone in the car when it happened then they would have gotten burned or worse. Our insurance company is investigating and Lexus has been taking their time and helpful in the matter. Fire Department checked out the car at the time and said the wires in the door were very hot after putting out the fire. There were no symptoms or warnings prior to this happening.
Mfg Campaign: 11580662
Recall Date: Apr 2, 2024
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion happened once before when I made a u- turn and had to stop because of the line going into a shopping center . Luckily that time I had more space and lower speed and more time to react. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion happened once before when I made a u- turn and had to stop because of the line going into a shopping center . Luckily that time I had more space and lower speed and more time to react. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion happened once before when I made a u- turn and had to stop because of the line going into a shopping center . Luckily that time I had more space and lower speed and more time to react. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11577161
Recall Date: Mar 13, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion happened once before when I made a u- turn and had to stop because of the line going into a shopping center . Luckily that time I had more space and lower speed and more time to react. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion happened once before when I made a u- turn and had to stop because of the line going into a shopping center . Luckily that time I had more space and lower speed and more time to react. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion happened once before when I made a u- turn and had to stop because of the line going into a shopping center . Luckily that time I had more space and lower speed and more time to react. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11577161
Recall Date: Mar 13, 2024
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion happened once before when I made a u- turn and had to stop because of the line going into a shopping center . Luckily that time I had more space and lower speed and more time to react. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion happened once before when I made a u- turn and had to stop because of the line going into a shopping center . Luckily that time I had more space and lower speed and more time to react. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion happened once before when I made a u- turn and had to stop because of the line going into a shopping center . Luckily that time I had more space and lower speed and more time to react. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11577161
Recall Date: Mar 13, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This vehicle has the standard headlights. No headlight cleaners included. Live in Colorado. When it snows, the front end of the car attracts snow to the point all the safety features shut down and the headlights pack up with snow so bad you cannot drive the car at night. You can’t see the road and other drivers flash their headlights to tell you the lights are not on, even though they are. Only solution is to pull over in the storm and brush the snow off the headlights. That last about 5 miles. This is a severe safety issue in which Lexus should be recalled to add headlight washers as part of the standard headlights.
Corrective Action:
This vehicle has the standard headlights. No headlight cleaners included. Live in Colorado. When it snows, the front end of the car attracts snow to the point all the safety features shut down and the headlights pack up with snow so bad you cannot drive the car at night. You can’t see the road and other drivers flash their headlights to tell you the lights are not on, even though they are. Only solution is to pull over in the storm and brush the snow off the headlights. That last about 5 miles. This is a severe safety issue in which Lexus should be recalled to add headlight washers as part of the standard headlights.
Additional Notes:
This vehicle has the standard headlights. No headlight cleaners included. Live in Colorado. When it snows, the front end of the car attracts snow to the point all the safety features shut down and the headlights pack up with snow so bad you cannot drive the car at night. You can’t see the road and other drivers flash their headlights to tell you the lights are not on, even though they are. Only solution is to pull over in the storm and brush the snow off the headlights. That last about 5 miles. This is a severe safety issue in which Lexus should be recalled to add headlight washers as part of the standard headlights.
Mfg Campaign: 11572323
Recall Date: Feb 16, 2024
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This vehicle has the standard headlights. No headlight cleaners included. Live in Colorado. When it snows, the front end of the car attracts snow to the point all the safety features shut down and the headlights pack up with snow so bad you cannot drive the car at night. You can’t see the road and other drivers flash their headlights to tell you the lights are not on, even though they are. Only solution is to pull over in the storm and brush the snow off the headlights. That last about 5 miles. This is a severe safety issue in which Lexus should be recalled to add headlight washers as part of the standard headlights.
Corrective Action:
This vehicle has the standard headlights. No headlight cleaners included. Live in Colorado. When it snows, the front end of the car attracts snow to the point all the safety features shut down and the headlights pack up with snow so bad you cannot drive the car at night. You can’t see the road and other drivers flash their headlights to tell you the lights are not on, even though they are. Only solution is to pull over in the storm and brush the snow off the headlights. That last about 5 miles. This is a severe safety issue in which Lexus should be recalled to add headlight washers as part of the standard headlights.
Additional Notes:
This vehicle has the standard headlights. No headlight cleaners included. Live in Colorado. When it snows, the front end of the car attracts snow to the point all the safety features shut down and the headlights pack up with snow so bad you cannot drive the car at night. You can’t see the road and other drivers flash their headlights to tell you the lights are not on, even though they are. Only solution is to pull over in the storm and brush the snow off the headlights. That last about 5 miles. This is a severe safety issue in which Lexus should be recalled to add headlight washers as part of the standard headlights.
Mfg Campaign: 11572323
Recall Date: Feb 16, 2024
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This vehicle has the standard headlights. No headlight cleaners included. Live in Colorado. When it snows, the front end of the car attracts snow to the point all the safety features shut down and the headlights pack up with snow so bad you cannot drive the car at night. You can’t see the road and other drivers flash their headlights to tell you the lights are not on, even though they are. Only solution is to pull over in the storm and brush the snow off the headlights. That last about 5 miles. This is a severe safety issue in which Lexus should be recalled to add headlight washers as part of the standard headlights.
Corrective Action:
This vehicle has the standard headlights. No headlight cleaners included. Live in Colorado. When it snows, the front end of the car attracts snow to the point all the safety features shut down and the headlights pack up with snow so bad you cannot drive the car at night. You can’t see the road and other drivers flash their headlights to tell you the lights are not on, even though they are. Only solution is to pull over in the storm and brush the snow off the headlights. That last about 5 miles. This is a severe safety issue in which Lexus should be recalled to add headlight washers as part of the standard headlights.
Additional Notes:
This vehicle has the standard headlights. No headlight cleaners included. Live in Colorado. When it snows, the front end of the car attracts snow to the point all the safety features shut down and the headlights pack up with snow so bad you cannot drive the car at night. You can’t see the road and other drivers flash their headlights to tell you the lights are not on, even though they are. Only solution is to pull over in the storm and brush the snow off the headlights. That last about 5 miles. This is a severe safety issue in which Lexus should be recalled to add headlight washers as part of the standard headlights.
Mfg Campaign: 11572323
Recall Date: Feb 16, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Sunroof exploded while I was driving on the highway out of no where
Corrective Action:
Sunroof exploded while I was driving on the highway out of no where
Additional Notes:
Sunroof exploded while I was driving on the highway out of no where
Mfg Campaign: 11570981
Recall Date: Feb 9, 2024
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The latch to the fuel door does not unlatch/open. I could not access the fuel cap to refuel despite multiple attempts at unlatching. When i called Lexus support they advised me to pry the door open “using my fingernails” while someone else pressed the button to unlatch the fuel door. After multiple attempts I was able to open the fuel door. I was at risk of running out of fuel and be stranded on the highway. the dealer is in the process of ordering a replacement part. This is a brand new 2024 make/model and it is a serious fault that needs to be remedied
Corrective Action:
The latch to the fuel door does not unlatch/open. I could not access the fuel cap to refuel despite multiple attempts at unlatching. When i called Lexus support they advised me to pry the door open “using my fingernails” while someone else pressed the button to unlatch the fuel door. After multiple attempts I was able to open the fuel door. I was at risk of running out of fuel and be stranded on the highway. the dealer is in the process of ordering a replacement part. This is a brand new 2024 make/model and it is a serious fault that needs to be remedied
Additional Notes:
The latch to the fuel door does not unlatch/open. I could not access the fuel cap to refuel despite multiple attempts at unlatching. When i called Lexus support they advised me to pry the door open “using my fingernails” while someone else pressed the button to unlatch the fuel door. After multiple attempts I was able to open the fuel door. I was at risk of running out of fuel and be stranded on the highway. the dealer is in the process of ordering a replacement part. This is a brand new 2024 make/model and it is a serious fault that needs to be remedied
Mfg Campaign: 11566640
Recall Date: Jan 20, 2024
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Lexus is equipped with a large screen which displays GPS and other Apps. The car has been programmed with a pop up advertisement which states "Experience Drive Connect" that is an additional paid subscription which I do not want. I can reach over and touch an icon that removes the pop up which only pops up again a short time later. According to Stevinson Lexus and Lexus for help site there is nothing they can do to remove the pop up. Here is the safety issue: My attention to driving has been comprised by having to look at the screen to remove the pop up which only pops up a short time later. This unnecessary advertisement is simply not wanted.
Corrective Action:
The Lexus is equipped with a large screen which displays GPS and other Apps. The car has been programmed with a pop up advertisement which states "Experience Drive Connect" that is an additional paid subscription which I do not want. I can reach over and touch an icon that removes the pop up which only pops up again a short time later. According to Stevinson Lexus and Lexus for help site there is nothing they can do to remove the pop up. Here is the safety issue: My attention to driving has been comprised by having to look at the screen to remove the pop up which only pops up a short time later. This unnecessary advertisement is simply not wanted.
Additional Notes:
The Lexus is equipped with a large screen which displays GPS and other Apps. The car has been programmed with a pop up advertisement which states "Experience Drive Connect" that is an additional paid subscription which I do not want. I can reach over and touch an icon that removes the pop up which only pops up again a short time later. According to Stevinson Lexus and Lexus for help site there is nothing they can do to remove the pop up. Here is the safety issue: My attention to driving has been comprised by having to look at the screen to remove the pop up which only pops up a short time later. This unnecessary advertisement is simply not wanted.
Mfg Campaign: 11557433
Recall Date: Nov 29, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I bought it only came with one key fob according to Lexus all the NX models come with 1 key fob due to the chip shortage we will get another fob within six months. They have an app to use your cell phone to start - stop the vehicle that does not work properly. My wife and I are [XXX] and use our cell phones very little. My brother lives where they have no cell service, what are we supposed to do if my wife is two hours away with the vehicle and her cell phone dies? This is very poor service from Lexus. If the government would make them stop importing the NX vehicles until they have the chip issue worked out it would be a big step in the right direction. What happens when someone is stranded somewhere and can't unlock or start their vehicle because they have no key fob? They do not tell you anything about the key fob until after you pay for the vehicle. How many thousands of customers are they doing this to? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When I bought it only came with one key fob according to Lexus all the NX models come with 1 key fob due to the chip shortage we will get another fob within six months. They have an app to use your cell phone to start - stop the vehicle that does not work properly. My wife and I are [XXX] and use our cell phones very little. My brother lives where they have no cell service, what are we supposed to do if my wife is two hours away with the vehicle and her cell phone dies? This is very poor service from Lexus. If the government would make them stop importing the NX vehicles until they have the chip issue worked out it would be a big step in the right direction. What happens when someone is stranded somewhere and can't unlock or start their vehicle because they have no key fob? They do not tell you anything about the key fob until after you pay for the vehicle. How many thousands of customers are they doing this to? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When I bought it only came with one key fob according to Lexus all the NX models come with 1 key fob due to the chip shortage we will get another fob within six months. They have an app to use your cell phone to start - stop the vehicle that does not work properly. My wife and I are [XXX] and use our cell phones very little. My brother lives where they have no cell service, what are we supposed to do if my wife is two hours away with the vehicle and her cell phone dies? This is very poor service from Lexus. If the government would make them stop importing the NX vehicles until they have the chip issue worked out it would be a big step in the right direction. What happens when someone is stranded somewhere and can't unlock or start their vehicle because they have no key fob? They do not tell you anything about the key fob until after you pay for the vehicle. How many thousands of customers are they doing this to? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11553662
Recall Date: Nov 5, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driver door suddenly opened while driving.
Corrective Action:
Driver door suddenly opened while driving.
Additional Notes:
Driver door suddenly opened while driving.
Mfg Campaign: 11553569
Recall Date: Nov 4, 2023
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver door suddenly opened while driving.
Corrective Action:
Driver door suddenly opened while driving.
Additional Notes:
Driver door suddenly opened while driving.
Mfg Campaign: 11553569
Recall Date: Nov 4, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is a brand new car and I was driving on the highway on a Sunday weekend on 9/24/23 while it was raining outside. All of sudden I started hearing noise from outside as if my windows were open. Then yellow triangle showed up on my head up display and on dash screen, it asked me to shift to parking mode. Minutes later dash screen shows my driving-side door was opened. There was no shoulder to park at the time while I was driving on the highway, so i stopped on the right hand side of the highway, shifted to parking mode, open the door and closed, and the warning sound and signal finally went away. I think it was the rain drop that has activated the Electronic door lock release on a rainy day, during this time, i heard wind noise, wind coming into the car, and warning alarm from car safety system.
Corrective Action:
This is a brand new car and I was driving on the highway on a Sunday weekend on 9/24/23 while it was raining outside. All of sudden I started hearing noise from outside as if my windows were open. Then yellow triangle showed up on my head up display and on dash screen, it asked me to shift to parking mode. Minutes later dash screen shows my driving-side door was opened. There was no shoulder to park at the time while I was driving on the highway, so i stopped on the right hand side of the highway, shifted to parking mode, open the door and closed, and the warning sound and signal finally went away. I think it was the rain drop that has activated the Electronic door lock release on a rainy day, during this time, i heard wind noise, wind coming into the car, and warning alarm from car safety system.
Additional Notes:
This is a brand new car and I was driving on the highway on a Sunday weekend on 9/24/23 while it was raining outside. All of sudden I started hearing noise from outside as if my windows were open. Then yellow triangle showed up on my head up display and on dash screen, it asked me to shift to parking mode. Minutes later dash screen shows my driving-side door was opened. There was no shoulder to park at the time while I was driving on the highway, so i stopped on the right hand side of the highway, shifted to parking mode, open the door and closed, and the warning sound and signal finally went away. I think it was the rain drop that has activated the Electronic door lock release on a rainy day, during this time, i heard wind noise, wind coming into the car, and warning alarm from car safety system.
Mfg Campaign: 11546588
Recall Date: Sep 26, 2023
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