Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25TA02/25LA02
Recall Date: Jan 29, 2025
Consumer Complaints
43 ComplaintsToyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
The contact called on behalf of his mother who owns a 2023 Lexus RX500H. The contact stated while his mother was reversing, the vehicle shuddered abnormally. The contact stated that while his mother was depressing the accelerator pedal, the vehicle failed to accelerate as intended. The driver turned off the vehicle and the vehicle restarted after several attempts. The vehicle was driven to the shoulder of the roadway. The contact stated that the failure had occurred twice. The contact stated that the transmission was previously replaced in January 2025. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 7,500.
Corrective Action:
The contact called on behalf of his mother who owns a 2023 Lexus RX500H. The contact stated while his mother was reversing, the vehicle shuddered abnormally. The contact stated that while his mother was depressing the accelerator pedal, the vehicle failed to accelerate as intended. The driver turned off the vehicle and the vehicle restarted after several attempts. The vehicle was driven to the shoulder of the roadway. The contact stated that the failure had occurred twice. The contact stated that the transmission was previously replaced in January 2025. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 7,500.
Additional Notes:
The contact called on behalf of his mother who owns a 2023 Lexus RX500H. The contact stated while his mother was reversing, the vehicle shuddered abnormally. The contact stated that while his mother was depressing the accelerator pedal, the vehicle failed to accelerate as intended. The driver turned off the vehicle and the vehicle restarted after several attempts. The vehicle was driven to the shoulder of the roadway. The contact stated that the failure had occurred twice. The contact stated that the transmission was previously replaced in January 2025. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 7,500.
Mfg Campaign: 11672534
Recall Date: Jul 10, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Spontaneous sunroof glass burst
Corrective Action:
Spontaneous sunroof glass burst
Additional Notes:
Spontaneous sunroof glass burst
Mfg Campaign: 11670013
Recall Date: Jun 29, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
When removing foot from gas pedal the rpm shoot up to almost 4k instead of switching to EV mode or dropping to 1k rpm’s. This has scared my wife causing her to slam on brakes as she thought throttle was stuck since the rpm’s shot up. This is dangerous. It doesn’t happen all the time and Lexus did duplicate it but said was normal.
Corrective Action:
When removing foot from gas pedal the rpm shoot up to almost 4k instead of switching to EV mode or dropping to 1k rpm’s. This has scared my wife causing her to slam on brakes as she thought throttle was stuck since the rpm’s shot up. This is dangerous. It doesn’t happen all the time and Lexus did duplicate it but said was normal.
Additional Notes:
When removing foot from gas pedal the rpm shoot up to almost 4k instead of switching to EV mode or dropping to 1k rpm’s. This has scared my wife causing her to slam on brakes as she thought throttle was stuck since the rpm’s shot up. This is dangerous. It doesn’t happen all the time and Lexus did duplicate it but said was normal.
Mfg Campaign: 11668752
Recall Date: Jun 23, 2025
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
My air bags did not deploy with a head on collision.
Corrective Action:
My air bags did not deploy with a head on collision.
Additional Notes:
My air bags did not deploy with a head on collision.
Mfg Campaign: 11657632
Recall Date: Apr 29, 2025
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My air bags did not deploy with a head on collision.
Corrective Action:
My air bags did not deploy with a head on collision.
Additional Notes:
My air bags did not deploy with a head on collision.
Mfg Campaign: 11657632
Recall Date: Apr 29, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unintended acceleration. After complete stop at signal light behind another car electric motor was keep pushing car forward with feet on break and no feet on accelerator. Car was at complete stop and then after complete stop car started moving so press breaks more harder and car started moving up and down due to electric power pushing car forward and break system trying to stop car. Submitted dash cam video to Lexus dealership.
Corrective Action:
Unintended acceleration. After complete stop at signal light behind another car electric motor was keep pushing car forward with feet on break and no feet on accelerator. Car was at complete stop and then after complete stop car started moving so press breaks more harder and car started moving up and down due to electric power pushing car forward and break system trying to stop car. Submitted dash cam video to Lexus dealership.
Additional Notes:
Unintended acceleration. After complete stop at signal light behind another car electric motor was keep pushing car forward with feet on break and no feet on accelerator. Car was at complete stop and then after complete stop car started moving so press breaks more harder and car started moving up and down due to electric power pushing car forward and break system trying to stop car. Submitted dash cam video to Lexus dealership.
Mfg Campaign: 11638963
Recall Date: Jan 27, 2025
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed that the software update might prevent the failure. The vehicle had not been repaired. The dealer informed the contact that the manufacturer was made aware of the failure and might be preparing a software update to solve the issue. The manufacturer was made aware of the failure and opened a case. The failure mileage was 5,000.
Corrective Action:
The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed that the software update might prevent the failure. The vehicle had not been repaired. The dealer informed the contact that the manufacturer was made aware of the failure and might be preparing a software update to solve the issue. The manufacturer was made aware of the failure and opened a case. The failure mileage was 5,000.
Additional Notes:
The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed that the software update might prevent the failure. The vehicle had not been repaired. The dealer informed the contact that the manufacturer was made aware of the failure and might be preparing a software update to solve the issue. The manufacturer was made aware of the failure and opened a case. The failure mileage was 5,000.
Mfg Campaign: 11633174
Recall Date: Dec 30, 2024
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed that the software update might prevent the failure. The vehicle had not been repaired. The dealer informed the contact that the manufacturer was made aware of the failure and might be preparing a software update to solve the issue. The manufacturer was made aware of the failure and opened a case. The failure mileage was 5,000.
Corrective Action:
The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed that the software update might prevent the failure. The vehicle had not been repaired. The dealer informed the contact that the manufacturer was made aware of the failure and might be preparing a software update to solve the issue. The manufacturer was made aware of the failure and opened a case. The failure mileage was 5,000.
Additional Notes:
The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed that the software update might prevent the failure. The vehicle had not been repaired. The dealer informed the contact that the manufacturer was made aware of the failure and might be preparing a software update to solve the issue. The manufacturer was made aware of the failure and opened a case. The failure mileage was 5,000.
Mfg Campaign: 11633174
Recall Date: Dec 30, 2024
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
- Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive.
Corrective Action:
- Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive.
Additional Notes:
- Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive.
Mfg Campaign: 11621814
Recall Date: Oct 24, 2024
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
- Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive.
Corrective Action:
- Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive.
Additional Notes:
- Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive.
Mfg Campaign: 11621814
Recall Date: Oct 24, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
- Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive.
Corrective Action:
- Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive.
Additional Notes:
- Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive.
Mfg Campaign: 11621814
Recall Date: Oct 24, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
I pulled onto a 4 lane divided highway and the car immediately went into limp mode, meaning the car would not go more than 1 MPH even with the gas pedal to the floor. I could NOT accelerate thus my safety was in danger, and I was almost hit by a tractor trailer truck. I pulled over to the side of road as best I could, then shut the engine off and restarted the engine. This apparently re-set some sort of engine control and then the car accelerated normally. The dealer applied an ECU update #24LC03. When I researched this update, it was stated that this was not an actual recall, I wondered how that could that be since I was nearly involved in a fatal accident, and surely there are other similar Lexus owners at the same risk . that I was. The wording of the update described exactly what happened to me. In my opinion this information is too important to shoved under the rug and not made into an actual recall. A life could be saved. Thank you for looking into this.
Corrective Action:
I pulled onto a 4 lane divided highway and the car immediately went into limp mode, meaning the car would not go more than 1 MPH even with the gas pedal to the floor. I could NOT accelerate thus my safety was in danger, and I was almost hit by a tractor trailer truck. I pulled over to the side of road as best I could, then shut the engine off and restarted the engine. This apparently re-set some sort of engine control and then the car accelerated normally. The dealer applied an ECU update #24LC03. When I researched this update, it was stated that this was not an actual recall, I wondered how that could that be since I was nearly involved in a fatal accident, and surely there are other similar Lexus owners at the same risk . that I was. The wording of the update described exactly what happened to me. In my opinion this information is too important to shoved under the rug and not made into an actual recall. A life could be saved. Thank you for looking into this.
Additional Notes:
I pulled onto a 4 lane divided highway and the car immediately went into limp mode, meaning the car would not go more than 1 MPH even with the gas pedal to the floor. I could NOT accelerate thus my safety was in danger, and I was almost hit by a tractor trailer truck. I pulled over to the side of road as best I could, then shut the engine off and restarted the engine. This apparently re-set some sort of engine control and then the car accelerated normally. The dealer applied an ECU update #24LC03. When I researched this update, it was stated that this was not an actual recall, I wondered how that could that be since I was nearly involved in a fatal accident, and surely there are other similar Lexus owners at the same risk . that I was. The wording of the update described exactly what happened to me. In my opinion this information is too important to shoved under the rug and not made into an actual recall. A life could be saved. Thank you for looking into this.
Mfg Campaign: 11618998
Recall Date: Oct 9, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
When driving, the car engine will randomly accelerate or race. The car does not physically go faster, but the engine revs at a high speed which is very scary. It will continue to accelerate while your foot is off the gas until you either press back down the gas pedal or come to a full stop. The car engine revs extremely loud making the driver feel like the car is going to keep going. I have had the car for 15 months and it continues to get WORSE. I have taken the car 3 times to the Lexus in Freehold NJ when I first bought it to fix this issue. They were able to replicate it in my car but said the tests came back normal and told me this was a "normal reaction" due to the car being a hybrid. The diagnosis was that it was the battery discharging. I wrote to Lexus and the regional service manager, but they have all dismissed me. I filed a complaint with Lexus, but they also dismissed it. I just went on the Lexus Forum site to find many people are now complaining about this issue. What is very interesting is that Lexus has now put out an "Unintended Acceleration (UA) form which asks questions about this issue. LEXUS KNOWS about this major issue but has yet to do anything about it. The other day I approached a few kids playing in the road and started to slow down only to have the car loudly accelerate/rev as I was approaching the children. Very unnerving...something definitely is wrong and needs to be addressed. I was hoping you could help since the manufacturer refused to.
Corrective Action:
When driving, the car engine will randomly accelerate or race. The car does not physically go faster, but the engine revs at a high speed which is very scary. It will continue to accelerate while your foot is off the gas until you either press back down the gas pedal or come to a full stop. The car engine revs extremely loud making the driver feel like the car is going to keep going. I have had the car for 15 months and it continues to get WORSE. I have taken the car 3 times to the Lexus in Freehold NJ when I first bought it to fix this issue. They were able to replicate it in my car but said the tests came back normal and told me this was a "normal reaction" due to the car being a hybrid. The diagnosis was that it was the battery discharging. I wrote to Lexus and the regional service manager, but they have all dismissed me. I filed a complaint with Lexus, but they also dismissed it. I just went on the Lexus Forum site to find many people are now complaining about this issue. What is very interesting is that Lexus has now put out an "Unintended Acceleration (UA) form which asks questions about this issue. LEXUS KNOWS about this major issue but has yet to do anything about it. The other day I approached a few kids playing in the road and started to slow down only to have the car loudly accelerate/rev as I was approaching the children. Very unnerving...something definitely is wrong and needs to be addressed. I was hoping you could help since the manufacturer refused to.
Additional Notes:
When driving, the car engine will randomly accelerate or race. The car does not physically go faster, but the engine revs at a high speed which is very scary. It will continue to accelerate while your foot is off the gas until you either press back down the gas pedal or come to a full stop. The car engine revs extremely loud making the driver feel like the car is going to keep going. I have had the car for 15 months and it continues to get WORSE. I have taken the car 3 times to the Lexus in Freehold NJ when I first bought it to fix this issue. They were able to replicate it in my car but said the tests came back normal and told me this was a "normal reaction" due to the car being a hybrid. The diagnosis was that it was the battery discharging. I wrote to Lexus and the regional service manager, but they have all dismissed me. I filed a complaint with Lexus, but they also dismissed it. I just went on the Lexus Forum site to find many people are now complaining about this issue. What is very interesting is that Lexus has now put out an "Unintended Acceleration (UA) form which asks questions about this issue. LEXUS KNOWS about this major issue but has yet to do anything about it. The other day I approached a few kids playing in the road and started to slow down only to have the car loudly accelerate/rev as I was approaching the children. Very unnerving...something definitely is wrong and needs to be addressed. I was hoping you could help since the manufacturer refused to.
Mfg Campaign: 11616276
Recall Date: Sep 24, 2024
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
When driving, the car engine will randomly accelerate or race. The car does not physically go faster, but the engine revs at a high speed which is very scary. It will continue to accelerate while your foot is off the gas until you either press back down the gas pedal or come to a full stop. The car engine revs extremely loud making the driver feel like the car is going to keep going. I have had the car for 15 months and it continues to get WORSE. I have taken the car 3 times to the Lexus in Freehold NJ when I first bought it to fix this issue. They were able to replicate it in my car but said the tests came back normal and told me this was a "normal reaction" due to the car being a hybrid. The diagnosis was that it was the battery discharging. I wrote to Lexus and the regional service manager, but they have all dismissed me. I filed a complaint with Lexus, but they also dismissed it. I just went on the Lexus Forum site to find many people are now complaining about this issue. What is very interesting is that Lexus has now put out an "Unintended Acceleration (UA) form which asks questions about this issue. LEXUS KNOWS about this major issue but has yet to do anything about it. The other day I approached a few kids playing in the road and started to slow down only to have the car loudly accelerate/rev as I was approaching the children. Very unnerving...something definitely is wrong and needs to be addressed. I was hoping you could help since the manufacturer refused to.
Corrective Action:
When driving, the car engine will randomly accelerate or race. The car does not physically go faster, but the engine revs at a high speed which is very scary. It will continue to accelerate while your foot is off the gas until you either press back down the gas pedal or come to a full stop. The car engine revs extremely loud making the driver feel like the car is going to keep going. I have had the car for 15 months and it continues to get WORSE. I have taken the car 3 times to the Lexus in Freehold NJ when I first bought it to fix this issue. They were able to replicate it in my car but said the tests came back normal and told me this was a "normal reaction" due to the car being a hybrid. The diagnosis was that it was the battery discharging. I wrote to Lexus and the regional service manager, but they have all dismissed me. I filed a complaint with Lexus, but they also dismissed it. I just went on the Lexus Forum site to find many people are now complaining about this issue. What is very interesting is that Lexus has now put out an "Unintended Acceleration (UA) form which asks questions about this issue. LEXUS KNOWS about this major issue but has yet to do anything about it. The other day I approached a few kids playing in the road and started to slow down only to have the car loudly accelerate/rev as I was approaching the children. Very unnerving...something definitely is wrong and needs to be addressed. I was hoping you could help since the manufacturer refused to.
Additional Notes:
When driving, the car engine will randomly accelerate or race. The car does not physically go faster, but the engine revs at a high speed which is very scary. It will continue to accelerate while your foot is off the gas until you either press back down the gas pedal or come to a full stop. The car engine revs extremely loud making the driver feel like the car is going to keep going. I have had the car for 15 months and it continues to get WORSE. I have taken the car 3 times to the Lexus in Freehold NJ when I first bought it to fix this issue. They were able to replicate it in my car but said the tests came back normal and told me this was a "normal reaction" due to the car being a hybrid. The diagnosis was that it was the battery discharging. I wrote to Lexus and the regional service manager, but they have all dismissed me. I filed a complaint with Lexus, but they also dismissed it. I just went on the Lexus Forum site to find many people are now complaining about this issue. What is very interesting is that Lexus has now put out an "Unintended Acceleration (UA) form which asks questions about this issue. LEXUS KNOWS about this major issue but has yet to do anything about it. The other day I approached a few kids playing in the road and started to slow down only to have the car loudly accelerate/rev as I was approaching the children. Very unnerving...something definitely is wrong and needs to be addressed. I was hoping you could help since the manufacturer refused to.
Mfg Campaign: 11616276
Recall Date: Sep 24, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
The vehicle hesitates off a full stop such as at a red light. The automatic start stop feature is turned off manually, but car hesitates off the stop creating an unsafe condition if making a left turn where there is no left traffic arrow turn signal and cars are coming in the opposite direction or when entering a moving lane. The hesitation is enough to prevent you from entering or crossing moving traffic unless you wait for all traffic to be gone. This only happens when it is hot outside. When it is cool and air temperature is lower this does not occur and the car operates as normal. Has happened since new and Dealer cannot look into it because there are no failure codes appearing on the car's system.
Corrective Action:
The vehicle hesitates off a full stop such as at a red light. The automatic start stop feature is turned off manually, but car hesitates off the stop creating an unsafe condition if making a left turn where there is no left traffic arrow turn signal and cars are coming in the opposite direction or when entering a moving lane. The hesitation is enough to prevent you from entering or crossing moving traffic unless you wait for all traffic to be gone. This only happens when it is hot outside. When it is cool and air temperature is lower this does not occur and the car operates as normal. Has happened since new and Dealer cannot look into it because there are no failure codes appearing on the car's system.
Additional Notes:
The vehicle hesitates off a full stop such as at a red light. The automatic start stop feature is turned off manually, but car hesitates off the stop creating an unsafe condition if making a left turn where there is no left traffic arrow turn signal and cars are coming in the opposite direction or when entering a moving lane. The hesitation is enough to prevent you from entering or crossing moving traffic unless you wait for all traffic to be gone. This only happens when it is hot outside. When it is cool and air temperature is lower this does not occur and the car operates as normal. Has happened since new and Dealer cannot look into it because there are no failure codes appearing on the car's system.
Mfg Campaign: 11615471
Recall Date: Sep 19, 2024
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached.
Corrective Action:
My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached.
Additional Notes:
My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached.
Mfg Campaign: 11612488
Recall Date: Sep 4, 2024
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached.
Corrective Action:
My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached.
Additional Notes:
My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached.
Mfg Campaign: 11612488
Recall Date: Sep 4, 2024
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached.
Corrective Action:
My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached.
Additional Notes:
My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached.
Mfg Campaign: 11612488
Recall Date: Sep 4, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The sunroof of my 2023 Lexus SUV had a defect and shattered/exploded outwards due to a defect in the tempered glass while driving on the highway. The glass shards fell from the sunroof and cut my face while driving. I had to have a nurse remove the glass shards from my face. Fortunately in this scenario, it did not cause me to lose control of my vehicle on a congested highway. The sunroof defects with Toyota and Lexus vehicles have been documented by several customers online and through several class action lawsuits. The vehicle has been sent to a local Toyota/Lexus dealership for inspection and repair. There were no warnings, messages or other symptoms that the sunroof shattering/exploding could happen.
Corrective Action:
The sunroof of my 2023 Lexus SUV had a defect and shattered/exploded outwards due to a defect in the tempered glass while driving on the highway. The glass shards fell from the sunroof and cut my face while driving. I had to have a nurse remove the glass shards from my face. Fortunately in this scenario, it did not cause me to lose control of my vehicle on a congested highway. The sunroof defects with Toyota and Lexus vehicles have been documented by several customers online and through several class action lawsuits. The vehicle has been sent to a local Toyota/Lexus dealership for inspection and repair. There were no warnings, messages or other symptoms that the sunroof shattering/exploding could happen.
Additional Notes:
The sunroof of my 2023 Lexus SUV had a defect and shattered/exploded outwards due to a defect in the tempered glass while driving on the highway. The glass shards fell from the sunroof and cut my face while driving. I had to have a nurse remove the glass shards from my face. Fortunately in this scenario, it did not cause me to lose control of my vehicle on a congested highway. The sunroof defects with Toyota and Lexus vehicles have been documented by several customers online and through several class action lawsuits. The vehicle has been sent to a local Toyota/Lexus dealership for inspection and repair. There were no warnings, messages or other symptoms that the sunroof shattering/exploding could happen.
Mfg Campaign: 11610669
Recall Date: Aug 24, 2024
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact loaned a 2023 Lexus RX 350. The contact stated that while driving with the cruise control feature set at 65 MPH, the vehicle was rear-ended, hit the median wall, and was then catapulted back into oncoming traffic. The contact stated that the driver's side air bag did not deploy however all the other air bags did deploy as intended. In addition, the contact stated that the front driver-side seat belt failed to secure the driver during the incident. The contact sustained shoulder, hip, leg, and arm injuries and the front passenger sustained left arm injuries. Medical attention was received via the hospital for both occupants. A police report was filed. The vehicle was towed to a tow lot where it was deemed totaled. The manufacturer was not notified of the failure. The failure mileage was approximately 7,000.
Corrective Action:
The contact loaned a 2023 Lexus RX 350. The contact stated that while driving with the cruise control feature set at 65 MPH, the vehicle was rear-ended, hit the median wall, and was then catapulted back into oncoming traffic. The contact stated that the driver's side air bag did not deploy however all the other air bags did deploy as intended. In addition, the contact stated that the front driver-side seat belt failed to secure the driver during the incident. The contact sustained shoulder, hip, leg, and arm injuries and the front passenger sustained left arm injuries. Medical attention was received via the hospital for both occupants. A police report was filed. The vehicle was towed to a tow lot where it was deemed totaled. The manufacturer was not notified of the failure. The failure mileage was approximately 7,000.
Additional Notes:
The contact loaned a 2023 Lexus RX 350. The contact stated that while driving with the cruise control feature set at 65 MPH, the vehicle was rear-ended, hit the median wall, and was then catapulted back into oncoming traffic. The contact stated that the driver's side air bag did not deploy however all the other air bags did deploy as intended. In addition, the contact stated that the front driver-side seat belt failed to secure the driver during the incident. The contact sustained shoulder, hip, leg, and arm injuries and the front passenger sustained left arm injuries. Medical attention was received via the hospital for both occupants. A police report was filed. The vehicle was towed to a tow lot where it was deemed totaled. The manufacturer was not notified of the failure. The failure mileage was approximately 7,000.
Mfg Campaign: 11610031
Recall Date: Aug 21, 2024
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