Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25TA02/25LA02
Recall Date: Jan 29, 2025
Consumer Complaints
43 ComplaintsToyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
The contact loaned a 2023 Lexus RX 350. The contact stated that while driving with the cruise control feature set at 65 MPH, the vehicle was rear-ended, hit the median wall, and was then catapulted back into oncoming traffic. The contact stated that the driver's side air bag did not deploy however all the other air bags did deploy as intended. In addition, the contact stated that the front driver-side seat belt failed to secure the driver during the incident. The contact sustained shoulder, hip, leg, and arm injuries and the front passenger sustained left arm injuries. Medical attention was received via the hospital for both occupants. A police report was filed. The vehicle was towed to a tow lot where it was deemed totaled. The manufacturer was not notified of the failure. The failure mileage was approximately 7,000.
Corrective Action:
The contact loaned a 2023 Lexus RX 350. The contact stated that while driving with the cruise control feature set at 65 MPH, the vehicle was rear-ended, hit the median wall, and was then catapulted back into oncoming traffic. The contact stated that the driver's side air bag did not deploy however all the other air bags did deploy as intended. In addition, the contact stated that the front driver-side seat belt failed to secure the driver during the incident. The contact sustained shoulder, hip, leg, and arm injuries and the front passenger sustained left arm injuries. Medical attention was received via the hospital for both occupants. A police report was filed. The vehicle was towed to a tow lot where it was deemed totaled. The manufacturer was not notified of the failure. The failure mileage was approximately 7,000.
Additional Notes:
The contact loaned a 2023 Lexus RX 350. The contact stated that while driving with the cruise control feature set at 65 MPH, the vehicle was rear-ended, hit the median wall, and was then catapulted back into oncoming traffic. The contact stated that the driver's side air bag did not deploy however all the other air bags did deploy as intended. In addition, the contact stated that the front driver-side seat belt failed to secure the driver during the incident. The contact sustained shoulder, hip, leg, and arm injuries and the front passenger sustained left arm injuries. Medical attention was received via the hospital for both occupants. A police report was filed. The vehicle was towed to a tow lot where it was deemed totaled. The manufacturer was not notified of the failure. The failure mileage was approximately 7,000.
Mfg Campaign: 11610031
Recall Date: Aug 21, 2024
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Lexus RX350. The contact stated that while driving at an undisclosed speed, a system malfunction error message populated on the instrument panel. The vehicle was taken to a dealer, where the system was reset. The dealer advised the contact that the error message could populate again and that a software fix was being worked on. The contact stated that the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2023 Lexus RX350. The contact stated that while driving at an undisclosed speed, a system malfunction error message populated on the instrument panel. The vehicle was taken to a dealer, where the system was reset. The dealer advised the contact that the error message could populate again and that a software fix was being worked on. The contact stated that the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2023 Lexus RX350. The contact stated that while driving at an undisclosed speed, a system malfunction error message populated on the instrument panel. The vehicle was taken to a dealer, where the system was reset. The dealer advised the contact that the error message could populate again and that a software fix was being worked on. The contact stated that the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 9,000.
Mfg Campaign: 11606149
Recall Date: Aug 2, 2024
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
When driving Lexus 2023 RXH with all safety except lane assist features, it suddenly veers to the right under specific conditions below - Have enabled ProActive Driving Assist - The car is travelling on a straight road, and has line markings (yellow left side, white right side) - There is a right turn to the side of the road, and the white shoulder markings taper off and merge to the side of the road (where there is a right turn) The car suddenly veers right and follows the white shoulder marking ignoring the yellow central line and the straight road. Seems very dangerous. Note that Lane Keeping Assistance is disabled (but I checked it since it needs something checked), Adaptive Cruise Contro is not engaged (inner road), but other options are all enabled, including Lexus feature called ProActiveDriving Assist. This is happening especially after the June 2024 firmware upgrade (or after Dealer service)
Corrective Action:
When driving Lexus 2023 RXH with all safety except lane assist features, it suddenly veers to the right under specific conditions below - Have enabled ProActive Driving Assist - The car is travelling on a straight road, and has line markings (yellow left side, white right side) - There is a right turn to the side of the road, and the white shoulder markings taper off and merge to the side of the road (where there is a right turn) The car suddenly veers right and follows the white shoulder marking ignoring the yellow central line and the straight road. Seems very dangerous. Note that Lane Keeping Assistance is disabled (but I checked it since it needs something checked), Adaptive Cruise Contro is not engaged (inner road), but other options are all enabled, including Lexus feature called ProActiveDriving Assist. This is happening especially after the June 2024 firmware upgrade (or after Dealer service)
Additional Notes:
When driving Lexus 2023 RXH with all safety except lane assist features, it suddenly veers to the right under specific conditions below - Have enabled ProActive Driving Assist - The car is travelling on a straight road, and has line markings (yellow left side, white right side) - There is a right turn to the side of the road, and the white shoulder markings taper off and merge to the side of the road (where there is a right turn) The car suddenly veers right and follows the white shoulder marking ignoring the yellow central line and the straight road. Seems very dangerous. Note that Lane Keeping Assistance is disabled (but I checked it since it needs something checked), Adaptive Cruise Contro is not engaged (inner road), but other options are all enabled, including Lexus feature called ProActiveDriving Assist. This is happening especially after the June 2024 firmware upgrade (or after Dealer service)
Mfg Campaign: 11604149
Recall Date: Jul 23, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This 2023 Lexus RX350H and several others vehicles of the same model and year and the 2024 year model have made sporadic roof popping noises that appear to be causes from heat expansion and/or flexion of the vehicle. I have taken this vehicle in a total of seven (7) times to two different Lexus dealerships. The first (4) trips to the dealerships they were unable to duplicate the vehicle, because they didn't keep it long enough. The last three (3) trips to Sewell Lexus in Fort Worth they heard the roof noises and were unable to fix the problem. On the last visit the Lexus Representative supervised the repair and determined that the problem was what the called roofs bows or what appears to be roof supports had come detached from the inside of the roof. The dealership supposedly re-glued the bows/supports and claimed the vehicle was repaired. Three days later the car made the popping noise and has done it often own since then. I have personally driven a similar model loan vehicle from the dealership and it made the popping roof noise also. I have read recent threads this year on the ClubLexus forum site where other Lexus owners of this model vehicle (Both 2023 and 2024) have stated that their vehicle has also made the roof popping noise. I believe this is a Lexus manufacturing defect that they have not been able to fix and have ignored my suggestion that this is a Lexus model defect and also my request for a replacement vehicle, since they haven't been able to fix it. They took the car apart inside to the bare metal the last time they worked on it. This noise has happened when driving, turning corners and when parked and not running. Here is the ClubLexus forum thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This 2023 Lexus RX350H and several others vehicles of the same model and year and the 2024 year model have made sporadic roof popping noises that appear to be causes from heat expansion and/or flexion of the vehicle. I have taken this vehicle in a total of seven (7) times to two different Lexus dealerships. The first (4) trips to the dealerships they were unable to duplicate the vehicle, because they didn't keep it long enough. The last three (3) trips to Sewell Lexus in Fort Worth they heard the roof noises and were unable to fix the problem. On the last visit the Lexus Representative supervised the repair and determined that the problem was what the called roofs bows or what appears to be roof supports had come detached from the inside of the roof. The dealership supposedly re-glued the bows/supports and claimed the vehicle was repaired. Three days later the car made the popping noise and has done it often own since then. I have personally driven a similar model loan vehicle from the dealership and it made the popping roof noise also. I have read recent threads this year on the ClubLexus forum site where other Lexus owners of this model vehicle (Both 2023 and 2024) have stated that their vehicle has also made the roof popping noise. I believe this is a Lexus manufacturing defect that they have not been able to fix and have ignored my suggestion that this is a Lexus model defect and also my request for a replacement vehicle, since they haven't been able to fix it. They took the car apart inside to the bare metal the last time they worked on it. This noise has happened when driving, turning corners and when parked and not running. Here is the ClubLexus forum thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This 2023 Lexus RX350H and several others vehicles of the same model and year and the 2024 year model have made sporadic roof popping noises that appear to be causes from heat expansion and/or flexion of the vehicle. I have taken this vehicle in a total of seven (7) times to two different Lexus dealerships. The first (4) trips to the dealerships they were unable to duplicate the vehicle, because they didn't keep it long enough. The last three (3) trips to Sewell Lexus in Fort Worth they heard the roof noises and were unable to fix the problem. On the last visit the Lexus Representative supervised the repair and determined that the problem was what the called roofs bows or what appears to be roof supports had come detached from the inside of the roof. The dealership supposedly re-glued the bows/supports and claimed the vehicle was repaired. Three days later the car made the popping noise and has done it often own since then. I have personally driven a similar model loan vehicle from the dealership and it made the popping roof noise also. I have read recent threads this year on the ClubLexus forum site where other Lexus owners of this model vehicle (Both 2023 and 2024) have stated that their vehicle has also made the roof popping noise. I believe this is a Lexus manufacturing defect that they have not been able to fix and have ignored my suggestion that this is a Lexus model defect and also my request for a replacement vehicle, since they haven't been able to fix it. They took the car apart inside to the bare metal the last time they worked on it. This noise has happened when driving, turning corners and when parked and not running. Here is the ClubLexus forum thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11600246
Recall Date: Jul 8, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
We have encountered 2 instances of Unintended Acceleration. Lexus has inspected the vehicle and states they could not find anything wrong. In both instances the car jumped forward without notice. No warnings were given. The first time it occurred there was over $8,500 worth of damage. No damage the second time which occurred on May 20, 2024.
Corrective Action:
We have encountered 2 instances of Unintended Acceleration. Lexus has inspected the vehicle and states they could not find anything wrong. In both instances the car jumped forward without notice. No warnings were given. The first time it occurred there was over $8,500 worth of damage. No damage the second time which occurred on May 20, 2024.
Additional Notes:
We have encountered 2 instances of Unintended Acceleration. Lexus has inspected the vehicle and states they could not find anything wrong. In both instances the car jumped forward without notice. No warnings were given. The first time it occurred there was over $8,500 worth of damage. No damage the second time which occurred on May 20, 2024.
Mfg Campaign: 11599191
Recall Date: Jul 5, 2024
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Lexus RX350. The contact stated that on three occasions while driving at various speeds, the vehicle lost motive power for approximately 20 seconds, and then accelerated as needed. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,200.
Corrective Action:
The contact owns a 2023 Lexus RX350. The contact stated that on three occasions while driving at various speeds, the vehicle lost motive power for approximately 20 seconds, and then accelerated as needed. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,200.
Additional Notes:
The contact owns a 2023 Lexus RX350. The contact stated that on three occasions while driving at various speeds, the vehicle lost motive power for approximately 20 seconds, and then accelerated as needed. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,200.
Mfg Campaign: 11592586
Recall Date: Jun 5, 2024
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
First Lexus I have ever owned and prob last. I am very disappointed in the paint quality of there cars. I have sustained so many rock chips and scratches from normal driving , no tailgating, or following to closely. Surprised how bad the paint is able to hold. The chips go straight through the paint to the black plastic underneath. My bumper looks like Swiss cheese. I was told by the dealer the design of the car requires it to be PPF. I would have done it if they told me before I drove it 13k.
Corrective Action:
First Lexus I have ever owned and prob last. I am very disappointed in the paint quality of there cars. I have sustained so many rock chips and scratches from normal driving , no tailgating, or following to closely. Surprised how bad the paint is able to hold. The chips go straight through the paint to the black plastic underneath. My bumper looks like Swiss cheese. I was told by the dealer the design of the car requires it to be PPF. I would have done it if they told me before I drove it 13k.
Additional Notes:
First Lexus I have ever owned and prob last. I am very disappointed in the paint quality of there cars. I have sustained so many rock chips and scratches from normal driving , no tailgating, or following to closely. Surprised how bad the paint is able to hold. The chips go straight through the paint to the black plastic underneath. My bumper looks like Swiss cheese. I was told by the dealer the design of the car requires it to be PPF. I would have done it if they told me before I drove it 13k.
Mfg Campaign: 11587839
Recall Date: May 9, 2024
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
LEXUS claims the car run 27miles per gallon. But the actual miles I got only 22.1 miles after owning it for a year . THIS IS A BIG LIE. Please take appropriate action!
Corrective Action:
LEXUS claims the car run 27miles per gallon. But the actual miles I got only 22.1 miles after owning it for a year . THIS IS A BIG LIE. Please take appropriate action!
Additional Notes:
LEXUS claims the car run 27miles per gallon. But the actual miles I got only 22.1 miles after owning it for a year . THIS IS A BIG LIE. Please take appropriate action!
Mfg Campaign: 11584286
Recall Date: Apr 21, 2024
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The rain sensing wiper do not work properly. The wiper swipe once then stop. I have to turn them off and on again to get them to restarted. Also once they do start, they randomly stop for no reason. I have had it to the dealer twice. I was told the dealer contacted Lexus who confirmed this is a problem, with NO fix. The dealer also tested all the new RX 350's models, 2023 and 2024 on their lot, and ALL of them had the same problem. This is a major safety hazard that will cause accidents. It was serviced at Thompson Lexus in Doylestown, PA.
Corrective Action:
The rain sensing wiper do not work properly. The wiper swipe once then stop. I have to turn them off and on again to get them to restarted. Also once they do start, they randomly stop for no reason. I have had it to the dealer twice. I was told the dealer contacted Lexus who confirmed this is a problem, with NO fix. The dealer also tested all the new RX 350's models, 2023 and 2024 on their lot, and ALL of them had the same problem. This is a major safety hazard that will cause accidents. It was serviced at Thompson Lexus in Doylestown, PA.
Additional Notes:
The rain sensing wiper do not work properly. The wiper swipe once then stop. I have to turn them off and on again to get them to restarted. Also once they do start, they randomly stop for no reason. I have had it to the dealer twice. I was told the dealer contacted Lexus who confirmed this is a problem, with NO fix. The dealer also tested all the new RX 350's models, 2023 and 2024 on their lot, and ALL of them had the same problem. This is a major safety hazard that will cause accidents. It was serviced at Thompson Lexus in Doylestown, PA.
Mfg Campaign: 11580281
Recall Date: Mar 31, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We were driving down the expressway when our panoramic window exploded. There was no one around us, therefore it was not a rock that hit us. Thankfully, we had had the window tinted, therefore the glass didn't shatter around us. We took the car into the service department, and the service man said that it was a rock, but it was not a rock.
Corrective Action:
We were driving down the expressway when our panoramic window exploded. There was no one around us, therefore it was not a rock that hit us. Thankfully, we had had the window tinted, therefore the glass didn't shatter around us. We took the car into the service department, and the service man said that it was a rock, but it was not a rock.
Additional Notes:
We were driving down the expressway when our panoramic window exploded. There was no one around us, therefore it was not a rock that hit us. Thankfully, we had had the window tinted, therefore the glass didn't shatter around us. We took the car into the service department, and the service man said that it was a rock, but it was not a rock.
Mfg Campaign: 11573394
Recall Date: Feb 22, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I bought vehicle on May 31, 2023. In October 2023, while I was driving, a warning came on saying system malfunction, to visit dealer. I left my car with Lexus Dealer on Friday, I didn't get my car back until the following Tuesday. Then it happened again on 11/28/23 again the warning light came back on indicating system malfunction, visit dealer, and received the car back on 12/4/23. My vehicle is only 4174 miles.
Corrective Action:
I bought vehicle on May 31, 2023. In October 2023, while I was driving, a warning came on saying system malfunction, to visit dealer. I left my car with Lexus Dealer on Friday, I didn't get my car back until the following Tuesday. Then it happened again on 11/28/23 again the warning light came back on indicating system malfunction, visit dealer, and received the car back on 12/4/23. My vehicle is only 4174 miles.
Additional Notes:
I bought vehicle on May 31, 2023. In October 2023, while I was driving, a warning came on saying system malfunction, to visit dealer. I left my car with Lexus Dealer on Friday, I didn't get my car back until the following Tuesday. Then it happened again on 11/28/23 again the warning light came back on indicating system malfunction, visit dealer, and received the car back on 12/4/23. My vehicle is only 4174 miles.
Mfg Campaign: 11558569
Recall Date: Dec 5, 2023
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I bought vehicle on May 31, 2023. In October 2023, while I was driving, a warning came on saying system malfunction, to visit dealer. I left my car with Lexus Dealer on Friday, I didn't get my car back until the following Tuesday. Then it happened again on 11/28/23 again the warning light came back on indicating system malfunction, visit dealer, and received the car back on 12/4/23. My vehicle is only 4174 miles.
Corrective Action:
I bought vehicle on May 31, 2023. In October 2023, while I was driving, a warning came on saying system malfunction, to visit dealer. I left my car with Lexus Dealer on Friday, I didn't get my car back until the following Tuesday. Then it happened again on 11/28/23 again the warning light came back on indicating system malfunction, visit dealer, and received the car back on 12/4/23. My vehicle is only 4174 miles.
Additional Notes:
I bought vehicle on May 31, 2023. In October 2023, while I was driving, a warning came on saying system malfunction, to visit dealer. I left my car with Lexus Dealer on Friday, I didn't get my car back until the following Tuesday. Then it happened again on 11/28/23 again the warning light came back on indicating system malfunction, visit dealer, and received the car back on 12/4/23. My vehicle is only 4174 miles.
Mfg Campaign: 11558569
Recall Date: Dec 5, 2023
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On Thursday, May 25, 2023, I took delivery of my new 2023 Lexus RX 500h at Nalley Lexus in Roswell, Georgia. On Saturday, June 3, 2023, I noticed that the interior dashboard trim has become separated. I could (can) see the plastic clips and some exposed wiring. My initial thought was to not touch it because it could possibly cause an electrical shock and to take the vehicle back to the dealership. Instead, I decided to snap the cover back in place. After driving a few miles in the same day, the cover came loose again. When I got home, I Googled my issue and learned that others were having the same problem. On the next business day, I contacted my service rep at Nalley Lexus, made her aware of the issue but she stated they weren't aware of the issue. I decided to wait until my 5k service to bring it up again. On Saturday, September 9, 2023, I took the vehicle to Hennessy Lexus of Atlanta for my 5k mile service. I made them aware of the issue, they allegedly ordered and replaced the part, but the same issue revealed itself days later. I contacted my service advisor at Hennessy Lexus of Atlanta to make them aware that the cover is still sagging/loose exposing wiring but they had no solution.
Corrective Action:
On Thursday, May 25, 2023, I took delivery of my new 2023 Lexus RX 500h at Nalley Lexus in Roswell, Georgia. On Saturday, June 3, 2023, I noticed that the interior dashboard trim has become separated. I could (can) see the plastic clips and some exposed wiring. My initial thought was to not touch it because it could possibly cause an electrical shock and to take the vehicle back to the dealership. Instead, I decided to snap the cover back in place. After driving a few miles in the same day, the cover came loose again. When I got home, I Googled my issue and learned that others were having the same problem. On the next business day, I contacted my service rep at Nalley Lexus, made her aware of the issue but she stated they weren't aware of the issue. I decided to wait until my 5k service to bring it up again. On Saturday, September 9, 2023, I took the vehicle to Hennessy Lexus of Atlanta for my 5k mile service. I made them aware of the issue, they allegedly ordered and replaced the part, but the same issue revealed itself days later. I contacted my service advisor at Hennessy Lexus of Atlanta to make them aware that the cover is still sagging/loose exposing wiring but they had no solution.
Additional Notes:
On Thursday, May 25, 2023, I took delivery of my new 2023 Lexus RX 500h at Nalley Lexus in Roswell, Georgia. On Saturday, June 3, 2023, I noticed that the interior dashboard trim has become separated. I could (can) see the plastic clips and some exposed wiring. My initial thought was to not touch it because it could possibly cause an electrical shock and to take the vehicle back to the dealership. Instead, I decided to snap the cover back in place. After driving a few miles in the same day, the cover came loose again. When I got home, I Googled my issue and learned that others were having the same problem. On the next business day, I contacted my service rep at Nalley Lexus, made her aware of the issue but she stated they weren't aware of the issue. I decided to wait until my 5k service to bring it up again. On Saturday, September 9, 2023, I took the vehicle to Hennessy Lexus of Atlanta for my 5k mile service. I made them aware of the issue, they allegedly ordered and replaced the part, but the same issue revealed itself days later. I contacted my service advisor at Hennessy Lexus of Atlanta to make them aware that the cover is still sagging/loose exposing wiring but they had no solution.
Mfg Campaign: 11554632
Recall Date: Nov 11, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Numerous issues relating to drivetrain of 2023 Lexus RX500h: 1. Extreme vibration/shudder under reverse - example documented forum link: [XXX] 2. Uncontrollable jerking motion whilst stopped, as if vehicle was slipping in and out of gear trying to move forward - brakes were disengaged the entire incident There are no warning lamps or messages that occur during these incidents, however these issues cannot in any way be construed as normal operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Numerous issues relating to drivetrain of 2023 Lexus RX500h: 1. Extreme vibration/shudder under reverse - example documented forum link: [XXX] 2. Uncontrollable jerking motion whilst stopped, as if vehicle was slipping in and out of gear trying to move forward - brakes were disengaged the entire incident There are no warning lamps or messages that occur during these incidents, however these issues cannot in any way be construed as normal operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Numerous issues relating to drivetrain of 2023 Lexus RX500h: 1. Extreme vibration/shudder under reverse - example documented forum link: [XXX] 2. Uncontrollable jerking motion whilst stopped, as if vehicle was slipping in and out of gear trying to move forward - brakes were disengaged the entire incident There are no warning lamps or messages that occur during these incidents, however these issues cannot in any way be construed as normal operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11552533
Recall Date: Oct 30, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I recently purchased this vehicle new from Spokane Lexus. Come to find out there are no provisions for a tow hook front or rear. In the owners manual it clearly shows that there is a cover plate in the front grille that is removed to accomodate the eyebolt that is stored in the tool kit next to the spare tire. My vehicle does not have either of these, even though there is a molded place, next to the spare tire, to accomodate the eyebolt. So there no provisions for a tow truck to winch this vehicle onto a flat bed tow truck, if the vehicle does not move under it's own power. This vehicle was built in Canada for the US market. I have been told by the US Lexus Dealers that only vehicles built in Japan have the provision for the towing eye bolt. Previous Toyota & Lexus Vehicles have this provision. Why doesn't mine?????????
Corrective Action:
I recently purchased this vehicle new from Spokane Lexus. Come to find out there are no provisions for a tow hook front or rear. In the owners manual it clearly shows that there is a cover plate in the front grille that is removed to accomodate the eyebolt that is stored in the tool kit next to the spare tire. My vehicle does not have either of these, even though there is a molded place, next to the spare tire, to accomodate the eyebolt. So there no provisions for a tow truck to winch this vehicle onto a flat bed tow truck, if the vehicle does not move under it's own power. This vehicle was built in Canada for the US market. I have been told by the US Lexus Dealers that only vehicles built in Japan have the provision for the towing eye bolt. Previous Toyota & Lexus Vehicles have this provision. Why doesn't mine?????????
Additional Notes:
I recently purchased this vehicle new from Spokane Lexus. Come to find out there are no provisions for a tow hook front or rear. In the owners manual it clearly shows that there is a cover plate in the front grille that is removed to accomodate the eyebolt that is stored in the tool kit next to the spare tire. My vehicle does not have either of these, even though there is a molded place, next to the spare tire, to accomodate the eyebolt. So there no provisions for a tow truck to winch this vehicle onto a flat bed tow truck, if the vehicle does not move under it's own power. This vehicle was built in Canada for the US market. I have been told by the US Lexus Dealers that only vehicles built in Japan have the provision for the towing eye bolt. Previous Toyota & Lexus Vehicles have this provision. Why doesn't mine?????????
Mfg Campaign: 11549941
Recall Date: Oct 14, 2023
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driving down the highway at 65 miles per hour, the moonroof glass. Nothing hit or fell on the car.
Corrective Action:
Driving down the highway at 65 miles per hour, the moonroof glass. Nothing hit or fell on the car.
Additional Notes:
Driving down the highway at 65 miles per hour, the moonroof glass. Nothing hit or fell on the car.
Mfg Campaign: 11544756
Recall Date: Sep 15, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On Saturday, Sept. 9, 2023, while driving on the highway, my sunroof exploded. It sounded like a gun shot. I drove it to the place I bought my Lexus, in March, called Sewell Lexus Dallas. They gave me a rental and said they would have their technicians look at it. They called me on Monday and said their technicians decide it wasn't a manufacture defect, but they couldn't tell me of any evidence to why or what might have caused it. Furthermore, they suggested I report it to my insurance, and it would cost $4000.00 to replace. This is dangerous, to have a sunroof explode on the highway, it could have caused an accident. Lexus is not taking any ownership, it is a Lexus problem because it is a manufacturer problem.
Corrective Action:
On Saturday, Sept. 9, 2023, while driving on the highway, my sunroof exploded. It sounded like a gun shot. I drove it to the place I bought my Lexus, in March, called Sewell Lexus Dallas. They gave me a rental and said they would have their technicians look at it. They called me on Monday and said their technicians decide it wasn't a manufacture defect, but they couldn't tell me of any evidence to why or what might have caused it. Furthermore, they suggested I report it to my insurance, and it would cost $4000.00 to replace. This is dangerous, to have a sunroof explode on the highway, it could have caused an accident. Lexus is not taking any ownership, it is a Lexus problem because it is a manufacturer problem.
Additional Notes:
On Saturday, Sept. 9, 2023, while driving on the highway, my sunroof exploded. It sounded like a gun shot. I drove it to the place I bought my Lexus, in March, called Sewell Lexus Dallas. They gave me a rental and said they would have their technicians look at it. They called me on Monday and said their technicians decide it wasn't a manufacture defect, but they couldn't tell me of any evidence to why or what might have caused it. Furthermore, they suggested I report it to my insurance, and it would cost $4000.00 to replace. This is dangerous, to have a sunroof explode on the highway, it could have caused an accident. Lexus is not taking any ownership, it is a Lexus problem because it is a manufacturer problem.
Mfg Campaign: 11544019
Recall Date: Sep 12, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof Window cracked exploded while driving. There was nothing seen that hit it. Dealership and everybody found no sign of what caused it.
Corrective Action:
Sunroof Window cracked exploded while driving. There was nothing seen that hit it. Dealership and everybody found no sign of what caused it.
Additional Notes:
Sunroof Window cracked exploded while driving. There was nothing seen that hit it. Dealership and everybody found no sign of what caused it.
Mfg Campaign: 11536066
Recall Date: Aug 2, 2023
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Purchased a brand new Lexus RX 350h on April 28, 2023. Within 2-3 weeks, the vehicle started issuing alerts that parts of the ADAS were malfunctioning, and therefore the vehicle was disabling the entire ADAS. This warning would come on while driving, and even after clearing the warning, it would pop back up within seconds. Took the new car to the dealer over 4 weeks ago to have this addressed, and they still can't figure out how to replace the faulty part and reprogram the vehicle. This is a brand new car with only about 1,000 miles on it. The dealer has indicated that Lexus Corporate is seeing this issue with a bunch of their new 2023 cars, and Lexus doesn't have the new parts nor the manpower in place to address this issue.
Corrective Action:
Purchased a brand new Lexus RX 350h on April 28, 2023. Within 2-3 weeks, the vehicle started issuing alerts that parts of the ADAS were malfunctioning, and therefore the vehicle was disabling the entire ADAS. This warning would come on while driving, and even after clearing the warning, it would pop back up within seconds. Took the new car to the dealer over 4 weeks ago to have this addressed, and they still can't figure out how to replace the faulty part and reprogram the vehicle. This is a brand new car with only about 1,000 miles on it. The dealer has indicated that Lexus Corporate is seeing this issue with a bunch of their new 2023 cars, and Lexus doesn't have the new parts nor the manpower in place to address this issue.
Additional Notes:
Purchased a brand new Lexus RX 350h on April 28, 2023. Within 2-3 weeks, the vehicle started issuing alerts that parts of the ADAS were malfunctioning, and therefore the vehicle was disabling the entire ADAS. This warning would come on while driving, and even after clearing the warning, it would pop back up within seconds. Took the new car to the dealer over 4 weeks ago to have this addressed, and they still can't figure out how to replace the faulty part and reprogram the vehicle. This is a brand new car with only about 1,000 miles on it. The dealer has indicated that Lexus Corporate is seeing this issue with a bunch of their new 2023 cars, and Lexus doesn't have the new parts nor the manpower in place to address this issue.
Mfg Campaign: 11534865
Recall Date: Jul 27, 2023
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Purchased a brand new Lexus RX 350h on April 28, 2023. Within 2-3 weeks, the vehicle started issuing alerts that parts of the ADAS were malfunctioning, and therefore the vehicle was disabling the entire ADAS. This warning would come on while driving, and even after clearing the warning, it would pop back up within seconds. Took the new car to the dealer over 4 weeks ago to have this addressed, and they still can't figure out how to replace the faulty part and reprogram the vehicle. This is a brand new car with only about 1,000 miles on it. The dealer has indicated that Lexus Corporate is seeing this issue with a bunch of their new 2023 cars, and Lexus doesn't have the new parts nor the manpower in place to address this issue.
Corrective Action:
Purchased a brand new Lexus RX 350h on April 28, 2023. Within 2-3 weeks, the vehicle started issuing alerts that parts of the ADAS were malfunctioning, and therefore the vehicle was disabling the entire ADAS. This warning would come on while driving, and even after clearing the warning, it would pop back up within seconds. Took the new car to the dealer over 4 weeks ago to have this addressed, and they still can't figure out how to replace the faulty part and reprogram the vehicle. This is a brand new car with only about 1,000 miles on it. The dealer has indicated that Lexus Corporate is seeing this issue with a bunch of their new 2023 cars, and Lexus doesn't have the new parts nor the manpower in place to address this issue.
Additional Notes:
Purchased a brand new Lexus RX 350h on April 28, 2023. Within 2-3 weeks, the vehicle started issuing alerts that parts of the ADAS were malfunctioning, and therefore the vehicle was disabling the entire ADAS. This warning would come on while driving, and even after clearing the warning, it would pop back up within seconds. Took the new car to the dealer over 4 weeks ago to have this addressed, and they still can't figure out how to replace the faulty part and reprogram the vehicle. This is a brand new car with only about 1,000 miles on it. The dealer has indicated that Lexus Corporate is seeing this issue with a bunch of their new 2023 cars, and Lexus doesn't have the new parts nor the manpower in place to address this issue.
Mfg Campaign: 11534865
Recall Date: Jul 27, 2023
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