Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016 Toyota Prius and Lexus RX 350, RX 350 F Sport, RX 450h F Sport and RX 450h vehicles and 2015-2016 Lexus NX 200T, NX Turbo and NX 300h vehicles. The air bag pressure sensors and/or the acceleration sensors may fail causing the side/curtain shield air bags and/or the front air bags to not deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: JLA, J0F
Recall Date: Jan 31, 2018
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016 Toyota RAV4 vehicles manufactured October 30, 2015, to February 3, 2016, 2016 Lexus RX350 vehicles manufactured October 26, 2015, to February 8, 2016, and 2016 Lexus ES350 vehicles manufactured September 1, 2015, to February 29, 2016. These vehicles are equipped with an ABS actuator that may have a damaged O-ring which could result in improper brake fluid pressure control during ABS, Traction Control, or Stability Control activation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: G0I, GLC
Recall Date: Apr 7, 2016
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016 Lexus RX350 and RX450h vehicles manufactured November 16, 2015, to December 23, 2015. Due to an improper weld, the gas needed to inflate the driver's knee air bag may escape from the inflator.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: GLA
Recall Date: Feb 1, 2016
Consumer Complaints
78 ComplaintsToyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.
Corrective Action:
AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.
Additional Notes:
AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.
Mfg Campaign: 11055748
Recall Date: Dec 20, 2017
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.
Corrective Action:
AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.
Additional Notes:
AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.
Mfg Campaign: 11055748
Recall Date: Dec 20, 2017
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.
Corrective Action:
AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.
Additional Notes:
AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.
Mfg Campaign: 11055748
Recall Date: Dec 20, 2017
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
WAS MAKING A LEFT TURN ON TO A BRIDGE, THE CAR PULLED THE RIGHT A LITTLE, I PULLED TO THE LEFT A LITTLE TO STRAIGHTENED IT BACK UP APPLYING THE BRAKES, THE CAR WOULD NOT STOP. THERE WAS A LINE OF CARS AT THE RED LIGHT, I CONTINUED APPLYING THE BRAKES, THE CAR WOULD NOT STOP AND WAS PICKING UP SPEED. I PULLED TO THE LEFT TO AVOID ALL THE CARS. CAR STILL WOULD NOT STOP INSPITE OF PRESSING MY FOOT HARD ON THE BRAKE. THE CAR CONTINUED MOVING WENT ACROSS A LARGE STREET, STILL TURNING THE CAR TO THE LEFT TO AVOID OTHER CARS. THE CAR WENT ON TO A GAS STATION LOT. I CONTINUED TURNING TO AVOID THE GAS PUMPS, STILL MY FOOT ON THE BRAKE. THE CAR KEPT GOING AND STOPPED WHEN IT HIT A POLE ON THE GAS STATION LOT. THE AIR BAGS NEVER DEPLOYED. THE BRAKES WOULD NOT WORK. THE CAR WENT OUT OF CONTROL. THE CONSUMER STATED THE POWER STEERING FAILED WHILE DRIVING. THE BRAKES COULD NOT BE DEPRESSED, THEY FELT AS IF THE CONSUMER WAS STEPPING ON A BRICK. THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER STATED THERE WAS A RECALL FOR OTHER MODELS WITH THE SAME DEFECT, BUT THIS VEHICLE WAS NOT INCLUDED. *JS
Corrective Action:
WAS MAKING A LEFT TURN ON TO A BRIDGE, THE CAR PULLED THE RIGHT A LITTLE, I PULLED TO THE LEFT A LITTLE TO STRAIGHTENED IT BACK UP APPLYING THE BRAKES, THE CAR WOULD NOT STOP. THERE WAS A LINE OF CARS AT THE RED LIGHT, I CONTINUED APPLYING THE BRAKES, THE CAR WOULD NOT STOP AND WAS PICKING UP SPEED. I PULLED TO THE LEFT TO AVOID ALL THE CARS. CAR STILL WOULD NOT STOP INSPITE OF PRESSING MY FOOT HARD ON THE BRAKE. THE CAR CONTINUED MOVING WENT ACROSS A LARGE STREET, STILL TURNING THE CAR TO THE LEFT TO AVOID OTHER CARS. THE CAR WENT ON TO A GAS STATION LOT. I CONTINUED TURNING TO AVOID THE GAS PUMPS, STILL MY FOOT ON THE BRAKE. THE CAR KEPT GOING AND STOPPED WHEN IT HIT A POLE ON THE GAS STATION LOT. THE AIR BAGS NEVER DEPLOYED. THE BRAKES WOULD NOT WORK. THE CAR WENT OUT OF CONTROL. THE CONSUMER STATED THE POWER STEERING FAILED WHILE DRIVING. THE BRAKES COULD NOT BE DEPRESSED, THEY FELT AS IF THE CONSUMER WAS STEPPING ON A BRICK. THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER STATED THERE WAS A RECALL FOR OTHER MODELS WITH THE SAME DEFECT, BUT THIS VEHICLE WAS NOT INCLUDED. *JS
Additional Notes:
WAS MAKING A LEFT TURN ON TO A BRIDGE, THE CAR PULLED THE RIGHT A LITTLE, I PULLED TO THE LEFT A LITTLE TO STRAIGHTENED IT BACK UP APPLYING THE BRAKES, THE CAR WOULD NOT STOP. THERE WAS A LINE OF CARS AT THE RED LIGHT, I CONTINUED APPLYING THE BRAKES, THE CAR WOULD NOT STOP AND WAS PICKING UP SPEED. I PULLED TO THE LEFT TO AVOID ALL THE CARS. CAR STILL WOULD NOT STOP INSPITE OF PRESSING MY FOOT HARD ON THE BRAKE. THE CAR CONTINUED MOVING WENT ACROSS A LARGE STREET, STILL TURNING THE CAR TO THE LEFT TO AVOID OTHER CARS. THE CAR WENT ON TO A GAS STATION LOT. I CONTINUED TURNING TO AVOID THE GAS PUMPS, STILL MY FOOT ON THE BRAKE. THE CAR KEPT GOING AND STOPPED WHEN IT HIT A POLE ON THE GAS STATION LOT. THE AIR BAGS NEVER DEPLOYED. THE BRAKES WOULD NOT WORK. THE CAR WENT OUT OF CONTROL. THE CONSUMER STATED THE POWER STEERING FAILED WHILE DRIVING. THE BRAKES COULD NOT BE DEPRESSED, THEY FELT AS IF THE CONSUMER WAS STEPPING ON A BRICK. THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER STATED THERE WAS A RECALL FOR OTHER MODELS WITH THE SAME DEFECT, BUT THIS VEHICLE WAS NOT INCLUDED. *JS
Mfg Campaign: 11045283
Recall Date: Nov 11, 2017
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
WAS MAKING A LEFT TURN ON TO A BRIDGE, THE CAR PULLED THE RIGHT A LITTLE, I PULLED TO THE LEFT A LITTLE TO STRAIGHTENED IT BACK UP APPLYING THE BRAKES, THE CAR WOULD NOT STOP. THERE WAS A LINE OF CARS AT THE RED LIGHT, I CONTINUED APPLYING THE BRAKES, THE CAR WOULD NOT STOP AND WAS PICKING UP SPEED. I PULLED TO THE LEFT TO AVOID ALL THE CARS. CAR STILL WOULD NOT STOP INSPITE OF PRESSING MY FOOT HARD ON THE BRAKE. THE CAR CONTINUED MOVING WENT ACROSS A LARGE STREET, STILL TURNING THE CAR TO THE LEFT TO AVOID OTHER CARS. THE CAR WENT ON TO A GAS STATION LOT. I CONTINUED TURNING TO AVOID THE GAS PUMPS, STILL MY FOOT ON THE BRAKE. THE CAR KEPT GOING AND STOPPED WHEN IT HIT A POLE ON THE GAS STATION LOT. THE AIR BAGS NEVER DEPLOYED. THE BRAKES WOULD NOT WORK. THE CAR WENT OUT OF CONTROL. THE CONSUMER STATED THE POWER STEERING FAILED WHILE DRIVING. THE BRAKES COULD NOT BE DEPRESSED, THEY FELT AS IF THE CONSUMER WAS STEPPING ON A BRICK. THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER STATED THERE WAS A RECALL FOR OTHER MODELS WITH THE SAME DEFECT, BUT THIS VEHICLE WAS NOT INCLUDED. *JS
Corrective Action:
WAS MAKING A LEFT TURN ON TO A BRIDGE, THE CAR PULLED THE RIGHT A LITTLE, I PULLED TO THE LEFT A LITTLE TO STRAIGHTENED IT BACK UP APPLYING THE BRAKES, THE CAR WOULD NOT STOP. THERE WAS A LINE OF CARS AT THE RED LIGHT, I CONTINUED APPLYING THE BRAKES, THE CAR WOULD NOT STOP AND WAS PICKING UP SPEED. I PULLED TO THE LEFT TO AVOID ALL THE CARS. CAR STILL WOULD NOT STOP INSPITE OF PRESSING MY FOOT HARD ON THE BRAKE. THE CAR CONTINUED MOVING WENT ACROSS A LARGE STREET, STILL TURNING THE CAR TO THE LEFT TO AVOID OTHER CARS. THE CAR WENT ON TO A GAS STATION LOT. I CONTINUED TURNING TO AVOID THE GAS PUMPS, STILL MY FOOT ON THE BRAKE. THE CAR KEPT GOING AND STOPPED WHEN IT HIT A POLE ON THE GAS STATION LOT. THE AIR BAGS NEVER DEPLOYED. THE BRAKES WOULD NOT WORK. THE CAR WENT OUT OF CONTROL. THE CONSUMER STATED THE POWER STEERING FAILED WHILE DRIVING. THE BRAKES COULD NOT BE DEPRESSED, THEY FELT AS IF THE CONSUMER WAS STEPPING ON A BRICK. THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER STATED THERE WAS A RECALL FOR OTHER MODELS WITH THE SAME DEFECT, BUT THIS VEHICLE WAS NOT INCLUDED. *JS
Additional Notes:
WAS MAKING A LEFT TURN ON TO A BRIDGE, THE CAR PULLED THE RIGHT A LITTLE, I PULLED TO THE LEFT A LITTLE TO STRAIGHTENED IT BACK UP APPLYING THE BRAKES, THE CAR WOULD NOT STOP. THERE WAS A LINE OF CARS AT THE RED LIGHT, I CONTINUED APPLYING THE BRAKES, THE CAR WOULD NOT STOP AND WAS PICKING UP SPEED. I PULLED TO THE LEFT TO AVOID ALL THE CARS. CAR STILL WOULD NOT STOP INSPITE OF PRESSING MY FOOT HARD ON THE BRAKE. THE CAR CONTINUED MOVING WENT ACROSS A LARGE STREET, STILL TURNING THE CAR TO THE LEFT TO AVOID OTHER CARS. THE CAR WENT ON TO A GAS STATION LOT. I CONTINUED TURNING TO AVOID THE GAS PUMPS, STILL MY FOOT ON THE BRAKE. THE CAR KEPT GOING AND STOPPED WHEN IT HIT A POLE ON THE GAS STATION LOT. THE AIR BAGS NEVER DEPLOYED. THE BRAKES WOULD NOT WORK. THE CAR WENT OUT OF CONTROL. THE CONSUMER STATED THE POWER STEERING FAILED WHILE DRIVING. THE BRAKES COULD NOT BE DEPRESSED, THEY FELT AS IF THE CONSUMER WAS STEPPING ON A BRICK. THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER STATED THERE WAS A RECALL FOR OTHER MODELS WITH THE SAME DEFECT, BUT THIS VEHICLE WAS NOT INCLUDED. *JS
Mfg Campaign: 11045283
Recall Date: Nov 11, 2017
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MAIN WIPER ARM THE EXTENDS TO COVER MORE GLASS AREA (IN OTHER WORDS, THE RIGHT WIPER) BENT, CAUSING THE WIPER TO HIT THE HOOD. OUR LEXUS ISN'T TAKEN THROUGH A CAR WASH, AND THE DEALERSHIP WANTED TO BLAME IT ON SNOW, BUT LAST WINTER WE DIDN'T HAVE SNOW. THIS HAPPENED IN THE MIDDLE OF SUMMER. IT HAS CAUSED PAINT TO RUB OFF ON THE HOOD AND MAKES A BANG EVERY TIME IT HITS THE HOOD.
Corrective Action:
MAIN WIPER ARM THE EXTENDS TO COVER MORE GLASS AREA (IN OTHER WORDS, THE RIGHT WIPER) BENT, CAUSING THE WIPER TO HIT THE HOOD. OUR LEXUS ISN'T TAKEN THROUGH A CAR WASH, AND THE DEALERSHIP WANTED TO BLAME IT ON SNOW, BUT LAST WINTER WE DIDN'T HAVE SNOW. THIS HAPPENED IN THE MIDDLE OF SUMMER. IT HAS CAUSED PAINT TO RUB OFF ON THE HOOD AND MAKES A BANG EVERY TIME IT HITS THE HOOD.
Additional Notes:
MAIN WIPER ARM THE EXTENDS TO COVER MORE GLASS AREA (IN OTHER WORDS, THE RIGHT WIPER) BENT, CAUSING THE WIPER TO HIT THE HOOD. OUR LEXUS ISN'T TAKEN THROUGH A CAR WASH, AND THE DEALERSHIP WANTED TO BLAME IT ON SNOW, BUT LAST WINTER WE DIDN'T HAVE SNOW. THIS HAPPENED IN THE MIDDLE OF SUMMER. IT HAS CAUSED PAINT TO RUB OFF ON THE HOOD AND MAKES A BANG EVERY TIME IT HITS THE HOOD.
Mfg Campaign: 11019487
Recall Date: Aug 25, 2017
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Corrective Action:
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Additional Notes:
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Mfg Campaign: 11013044
Recall Date: Aug 5, 2017
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Corrective Action:
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Additional Notes:
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Mfg Campaign: 11013044
Recall Date: Aug 5, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Corrective Action:
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Additional Notes:
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Mfg Campaign: 11013044
Recall Date: Aug 5, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MOLD AND MILDEW CAR SMELLS WHOLE INTERIOR NEEDS REPLACEMENT
Corrective Action:
MOLD AND MILDEW CAR SMELLS WHOLE INTERIOR NEEDS REPLACEMENT
Additional Notes:
MOLD AND MILDEW CAR SMELLS WHOLE INTERIOR NEEDS REPLACEMENT
Mfg Campaign: 11006310
Recall Date: Jul 19, 2017
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
CAR HAS HESITATION WHEN DRIVING. CAR RATED FOR UNLEADED NOT PREMIUM AND SHOULD HAVE NOT TO DRIVE CAR IN SPORT MODE ALL THE TIME
Corrective Action:
CAR HAS HESITATION WHEN DRIVING. CAR RATED FOR UNLEADED NOT PREMIUM AND SHOULD HAVE NOT TO DRIVE CAR IN SPORT MODE ALL THE TIME
Additional Notes:
CAR HAS HESITATION WHEN DRIVING. CAR RATED FOR UNLEADED NOT PREMIUM AND SHOULD HAVE NOT TO DRIVE CAR IN SPORT MODE ALL THE TIME
Mfg Campaign: 11000793
Recall Date: Jun 23, 2017
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CAR HAS HESITATION WHEN DRIVING. CAR RATED FOR UNLEADED NOT PREMIUM AND SHOULD HAVE NOT TO DRIVE CAR IN SPORT MODE ALL THE TIME
Corrective Action:
CAR HAS HESITATION WHEN DRIVING. CAR RATED FOR UNLEADED NOT PREMIUM AND SHOULD HAVE NOT TO DRIVE CAR IN SPORT MODE ALL THE TIME
Additional Notes:
CAR HAS HESITATION WHEN DRIVING. CAR RATED FOR UNLEADED NOT PREMIUM AND SHOULD HAVE NOT TO DRIVE CAR IN SPORT MODE ALL THE TIME
Mfg Campaign: 11000793
Recall Date: Jun 23, 2017
Toyota Motor Corporation
Defect Description:
SUSPENSION
Potential Consequences:
WHEN TURNING RIGHT INTO DRIVEWAY COMING DOWN A HILL, THE RIGHT REAR TIRE COMES OFF THE GROUND. ATTACHED PHOTO IS FROM VIDEO CLIP THAT SHOWS THE RIGHT TIRE COMING TO A COMPETE STOP DUE TO THE BRAKES BEING APPLIED IN THE TURN. RIGHT REAR TIRE EVENTUALLY CONTACTS THE DRIVEWAY AND ROLLS AGAIN.
Corrective Action:
WHEN TURNING RIGHT INTO DRIVEWAY COMING DOWN A HILL, THE RIGHT REAR TIRE COMES OFF THE GROUND. ATTACHED PHOTO IS FROM VIDEO CLIP THAT SHOWS THE RIGHT TIRE COMING TO A COMPETE STOP DUE TO THE BRAKES BEING APPLIED IN THE TURN. RIGHT REAR TIRE EVENTUALLY CONTACTS THE DRIVEWAY AND ROLLS AGAIN.
Additional Notes:
WHEN TURNING RIGHT INTO DRIVEWAY COMING DOWN A HILL, THE RIGHT REAR TIRE COMES OFF THE GROUND. ATTACHED PHOTO IS FROM VIDEO CLIP THAT SHOWS THE RIGHT TIRE COMING TO A COMPETE STOP DUE TO THE BRAKES BEING APPLIED IN THE TURN. RIGHT REAR TIRE EVENTUALLY CONTACTS THE DRIVEWAY AND ROLLS AGAIN.
Mfg Campaign: 10993107
Recall Date: Jun 4, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON I-10 EAST CLOSE TO THE TX-LA BORDER, ON PAVEMENT THAT WAS EVEN, ALTHOUGH NOT WITHOUT SOME OCCASIONAL ROUGHNESS. TRAFFIC WAS HEAVY AND MOVING AROUND 65 MPH. IT WAS 67 DEGREES AND CLOUDY. I HAD BEEN ON THE ROAD FOR ABOUT 3 HOURS, WHEN MY FRIEND AND I HEARD A LOUD CRACK. IT SOUNDED AS IF SOMETHING HIT GLASS, BUT WE SAW NO FLYING OBJECTS AND THE SOUND WAS SINGULAR; NO ADDITIONAL OR RESIDUAL SOUNDS. WE BOTH JUMPED AND STARTED LOOKING TO SEE IF THE WINDSHIELD WAS DAMAGED BUT DID NOT SEE ANY DAMAGE. LATER WHEN WE STOPPED FOR GAS WE WASHED THE WINDSHIELDS AND DID ANOTHER LOOK, INCLUDING LOOKING FOR PAINT DAMAGE. WE FOUND NOTHING. WE CONTINUED DRIVING TO OUR DESTINATION. THE NEXT MORNING WHEN WE GOT IN THE CAR AND SHUT THE DOOR, WE HEARD GLASS FALLING. I STOOD ON THE OPEN DOOR AND SAW THAT THERE WERE TWO SMALL HOLES IN THE SUNROOF AND THE ENTIRE SUNROOF WAS SHATTERED. THE COBWEB EFFECT WAS 100%, AND EXTENDED TO EVERY SQUARE INCH OF THE GLASS, ALL THE WAY AROUND THE PERIMETER. I CALLED THE LEXUS DEALERSHIP NEAREST ME; AND I CALLED OUR INSURANCE PROVIDER TO START A CLAIM. GIVEN I WAS SOME DISTANCE FROM HOME, IT WAS LATE FRIDAY, AND NO ONE COULD GET THE GLASS, I HAD A LOCAL AUTOMOTIVE REPAIR SHOP (THE LOCAL AREA CONTRACT FOR OUR INSURANCE COMPANY) COLLISION WRAP THE ROOF SO I COULD DRIVE HOME, AVOID FLINGING GLASS ON TRAFFIC, AND BE PROTECTED IN CASE OF RAIN. MY HUSBAND NOTIFIED THE DEALERSHIP WHERE WE LEASED THE VEHICLE AND MADE AN APPOINTMENT (WE GO TOMORROW). NO ONE FROM THE TWO DEALERSHIPS OR THE INSURANCE COMPANY MENTIONED THAT SUNROOFS ON LEXUS/TOYOTA HAVE BEEN KNOWN TO SPONTANEOUSLY "POP" SINCE 2010. THE CAUSE OF THIS RISK MUST BE DEFECTIVE DESIGN AND/OR GLASS; THE SUNROOF MATERIALS BEING USED ARE EVIDENTLY UNABLE TO TAKE THE PRESSURE AND ABSORB THE SHOCK. THE ROOF'S MOST VULNERABLE PART IS EXPLODING AS A RESULT. 2016 MODEL; DRIVEN 6 MOS; >6000 MI.
Corrective Action:
I WAS DRIVING ON I-10 EAST CLOSE TO THE TX-LA BORDER, ON PAVEMENT THAT WAS EVEN, ALTHOUGH NOT WITHOUT SOME OCCASIONAL ROUGHNESS. TRAFFIC WAS HEAVY AND MOVING AROUND 65 MPH. IT WAS 67 DEGREES AND CLOUDY. I HAD BEEN ON THE ROAD FOR ABOUT 3 HOURS, WHEN MY FRIEND AND I HEARD A LOUD CRACK. IT SOUNDED AS IF SOMETHING HIT GLASS, BUT WE SAW NO FLYING OBJECTS AND THE SOUND WAS SINGULAR; NO ADDITIONAL OR RESIDUAL SOUNDS. WE BOTH JUMPED AND STARTED LOOKING TO SEE IF THE WINDSHIELD WAS DAMAGED BUT DID NOT SEE ANY DAMAGE. LATER WHEN WE STOPPED FOR GAS WE WASHED THE WINDSHIELDS AND DID ANOTHER LOOK, INCLUDING LOOKING FOR PAINT DAMAGE. WE FOUND NOTHING. WE CONTINUED DRIVING TO OUR DESTINATION. THE NEXT MORNING WHEN WE GOT IN THE CAR AND SHUT THE DOOR, WE HEARD GLASS FALLING. I STOOD ON THE OPEN DOOR AND SAW THAT THERE WERE TWO SMALL HOLES IN THE SUNROOF AND THE ENTIRE SUNROOF WAS SHATTERED. THE COBWEB EFFECT WAS 100%, AND EXTENDED TO EVERY SQUARE INCH OF THE GLASS, ALL THE WAY AROUND THE PERIMETER. I CALLED THE LEXUS DEALERSHIP NEAREST ME; AND I CALLED OUR INSURANCE PROVIDER TO START A CLAIM. GIVEN I WAS SOME DISTANCE FROM HOME, IT WAS LATE FRIDAY, AND NO ONE COULD GET THE GLASS, I HAD A LOCAL AUTOMOTIVE REPAIR SHOP (THE LOCAL AREA CONTRACT FOR OUR INSURANCE COMPANY) COLLISION WRAP THE ROOF SO I COULD DRIVE HOME, AVOID FLINGING GLASS ON TRAFFIC, AND BE PROTECTED IN CASE OF RAIN. MY HUSBAND NOTIFIED THE DEALERSHIP WHERE WE LEASED THE VEHICLE AND MADE AN APPOINTMENT (WE GO TOMORROW). NO ONE FROM THE TWO DEALERSHIPS OR THE INSURANCE COMPANY MENTIONED THAT SUNROOFS ON LEXUS/TOYOTA HAVE BEEN KNOWN TO SPONTANEOUSLY "POP" SINCE 2010. THE CAUSE OF THIS RISK MUST BE DEFECTIVE DESIGN AND/OR GLASS; THE SUNROOF MATERIALS BEING USED ARE EVIDENTLY UNABLE TO TAKE THE PRESSURE AND ABSORB THE SHOCK. THE ROOF'S MOST VULNERABLE PART IS EXPLODING AS A RESULT. 2016 MODEL; DRIVEN 6 MOS; >6000 MI.
Additional Notes:
I WAS DRIVING ON I-10 EAST CLOSE TO THE TX-LA BORDER, ON PAVEMENT THAT WAS EVEN, ALTHOUGH NOT WITHOUT SOME OCCASIONAL ROUGHNESS. TRAFFIC WAS HEAVY AND MOVING AROUND 65 MPH. IT WAS 67 DEGREES AND CLOUDY. I HAD BEEN ON THE ROAD FOR ABOUT 3 HOURS, WHEN MY FRIEND AND I HEARD A LOUD CRACK. IT SOUNDED AS IF SOMETHING HIT GLASS, BUT WE SAW NO FLYING OBJECTS AND THE SOUND WAS SINGULAR; NO ADDITIONAL OR RESIDUAL SOUNDS. WE BOTH JUMPED AND STARTED LOOKING TO SEE IF THE WINDSHIELD WAS DAMAGED BUT DID NOT SEE ANY DAMAGE. LATER WHEN WE STOPPED FOR GAS WE WASHED THE WINDSHIELDS AND DID ANOTHER LOOK, INCLUDING LOOKING FOR PAINT DAMAGE. WE FOUND NOTHING. WE CONTINUED DRIVING TO OUR DESTINATION. THE NEXT MORNING WHEN WE GOT IN THE CAR AND SHUT THE DOOR, WE HEARD GLASS FALLING. I STOOD ON THE OPEN DOOR AND SAW THAT THERE WERE TWO SMALL HOLES IN THE SUNROOF AND THE ENTIRE SUNROOF WAS SHATTERED. THE COBWEB EFFECT WAS 100%, AND EXTENDED TO EVERY SQUARE INCH OF THE GLASS, ALL THE WAY AROUND THE PERIMETER. I CALLED THE LEXUS DEALERSHIP NEAREST ME; AND I CALLED OUR INSURANCE PROVIDER TO START A CLAIM. GIVEN I WAS SOME DISTANCE FROM HOME, IT WAS LATE FRIDAY, AND NO ONE COULD GET THE GLASS, I HAD A LOCAL AUTOMOTIVE REPAIR SHOP (THE LOCAL AREA CONTRACT FOR OUR INSURANCE COMPANY) COLLISION WRAP THE ROOF SO I COULD DRIVE HOME, AVOID FLINGING GLASS ON TRAFFIC, AND BE PROTECTED IN CASE OF RAIN. MY HUSBAND NOTIFIED THE DEALERSHIP WHERE WE LEASED THE VEHICLE AND MADE AN APPOINTMENT (WE GO TOMORROW). NO ONE FROM THE TWO DEALERSHIPS OR THE INSURANCE COMPANY MENTIONED THAT SUNROOFS ON LEXUS/TOYOTA HAVE BEEN KNOWN TO SPONTANEOUSLY "POP" SINCE 2010. THE CAUSE OF THIS RISK MUST BE DEFECTIVE DESIGN AND/OR GLASS; THE SUNROOF MATERIALS BEING USED ARE EVIDENTLY UNABLE TO TAKE THE PRESSURE AND ABSORB THE SHOCK. THE ROOF'S MOST VULNERABLE PART IS EXPLODING AS A RESULT. 2016 MODEL; DRIVEN 6 MOS; >6000 MI.
Mfg Campaign: 10984346
Recall Date: May 8, 2017
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WILL GIVE YOU A BRIEF DESCRIPTION AS TO WHAT OCCURRED. I ENTERED OUR GARAGE FOR THE PURPOSE OF BACKING THE LEXUS OUT OF THE GARAGE SO WE COULD LOAD NEWLY PURCHASED PATIO FURNITURE INTO THE GARAGE. I ENTERED THE LEXUS, APPLIED THE BRAKE PEDDLE TO START THE AUTOMOBILE. ONCE THE AUTO WAS STARTED, KEEPING MY FOOT ON THE BRAKE TO ALLOW MY SHIFTING, I MOVE THE SHIFT LEVER FROM PARK TO REVERSE AND TO MY SURPRISE, THE CAR BEGAN MOVING WITH NEVER REMOVING MY FOOT FROM THE BRAKE. IT IS A VERY TIGHT SQUEEZE BACKING OUT OF OUR GARAGE SO WHEN THE CAR STARTED MOVING, I PRESSED MORE FIRMLY ON THE BRAKE TO SLOW THE PROGRESS AND THERE WAS NO RESPONSE. I PRESSED ON THE BRAKE HARDER AND WHEN IT KEPT CONTINUING TO NOT RESPOND, I TRIED TO LOCATE THE EMERGENCY BRAKING SYSTEM BY PUSHING WITH MY LEFT FOOT ON THE FLOOR TRYING TO ENGAGE IT. THE WHOLE INCIDENT LASTED ONLY A COUPLE OF SECONDS CAUSING THE COLLISION TO OCCUR. THIS WAS REPORTED TO HARTFORD INSURANCE COMPANY AUTO CLAIM # PA0016731644 WHOSE ULTIMATE CONCLUSION WAS AS FOLLOWS: "UPON FURTHER INVESTIGATION WE DETERMINED....THE TOYOTA MOTOR COMPANY TO BE THE RESPONSIBLE PARTY." MY LAST COMMUNICATION WITH TOYOTA MOTOR NORTH AMERICA WAS WITH CARLOS GARCIA IN THE LEGAL CLAIMS DEPARTMENT DATED FEBRUARY 10TH, 2017, COPY ATTACHED ALSO ATTACHED IS MY CORRESPONDENCE OF MAY 11, 2016 THE BOTTOM LINE IS TOYOTA HAS NOT CONDUCTED AN IN-DEPTH INVESTIGATION OF A SIGNIFICANT FAILURE IN THE DESIGN/MANUFACTURE OF THEIR AUTOMOBILE. THEY ARE TOTALLY RELYING ON HEARSAY EVIDENCE WHICH IS THIRD HAND AND FALSE, HOPING THIS WILL ALL GO AWAY. I MADE MY AUTOMOBILE AVAILABLE TO THEM AS WELL AS MYSELF AND OTHERS WHO WITNESSED THE EVENT. THIS COULD HAVE BEEN A INNOCENT CHILD THAT WAS DAMAGED, RATHER THAN ANOTHER VEHICLE. I HAVE SIGNIFICANT ADDITIONAL INFORMATION AVAILABLE FOR YOU, IF REQUESTED. THANK YOU FOR YOUR CONCERN.
Corrective Action:
I WILL GIVE YOU A BRIEF DESCRIPTION AS TO WHAT OCCURRED. I ENTERED OUR GARAGE FOR THE PURPOSE OF BACKING THE LEXUS OUT OF THE GARAGE SO WE COULD LOAD NEWLY PURCHASED PATIO FURNITURE INTO THE GARAGE. I ENTERED THE LEXUS, APPLIED THE BRAKE PEDDLE TO START THE AUTOMOBILE. ONCE THE AUTO WAS STARTED, KEEPING MY FOOT ON THE BRAKE TO ALLOW MY SHIFTING, I MOVE THE SHIFT LEVER FROM PARK TO REVERSE AND TO MY SURPRISE, THE CAR BEGAN MOVING WITH NEVER REMOVING MY FOOT FROM THE BRAKE. IT IS A VERY TIGHT SQUEEZE BACKING OUT OF OUR GARAGE SO WHEN THE CAR STARTED MOVING, I PRESSED MORE FIRMLY ON THE BRAKE TO SLOW THE PROGRESS AND THERE WAS NO RESPONSE. I PRESSED ON THE BRAKE HARDER AND WHEN IT KEPT CONTINUING TO NOT RESPOND, I TRIED TO LOCATE THE EMERGENCY BRAKING SYSTEM BY PUSHING WITH MY LEFT FOOT ON THE FLOOR TRYING TO ENGAGE IT. THE WHOLE INCIDENT LASTED ONLY A COUPLE OF SECONDS CAUSING THE COLLISION TO OCCUR. THIS WAS REPORTED TO HARTFORD INSURANCE COMPANY AUTO CLAIM # PA0016731644 WHOSE ULTIMATE CONCLUSION WAS AS FOLLOWS: "UPON FURTHER INVESTIGATION WE DETERMINED....THE TOYOTA MOTOR COMPANY TO BE THE RESPONSIBLE PARTY." MY LAST COMMUNICATION WITH TOYOTA MOTOR NORTH AMERICA WAS WITH CARLOS GARCIA IN THE LEGAL CLAIMS DEPARTMENT DATED FEBRUARY 10TH, 2017, COPY ATTACHED ALSO ATTACHED IS MY CORRESPONDENCE OF MAY 11, 2016 THE BOTTOM LINE IS TOYOTA HAS NOT CONDUCTED AN IN-DEPTH INVESTIGATION OF A SIGNIFICANT FAILURE IN THE DESIGN/MANUFACTURE OF THEIR AUTOMOBILE. THEY ARE TOTALLY RELYING ON HEARSAY EVIDENCE WHICH IS THIRD HAND AND FALSE, HOPING THIS WILL ALL GO AWAY. I MADE MY AUTOMOBILE AVAILABLE TO THEM AS WELL AS MYSELF AND OTHERS WHO WITNESSED THE EVENT. THIS COULD HAVE BEEN A INNOCENT CHILD THAT WAS DAMAGED, RATHER THAN ANOTHER VEHICLE. I HAVE SIGNIFICANT ADDITIONAL INFORMATION AVAILABLE FOR YOU, IF REQUESTED. THANK YOU FOR YOUR CONCERN.
Additional Notes:
I WILL GIVE YOU A BRIEF DESCRIPTION AS TO WHAT OCCURRED. I ENTERED OUR GARAGE FOR THE PURPOSE OF BACKING THE LEXUS OUT OF THE GARAGE SO WE COULD LOAD NEWLY PURCHASED PATIO FURNITURE INTO THE GARAGE. I ENTERED THE LEXUS, APPLIED THE BRAKE PEDDLE TO START THE AUTOMOBILE. ONCE THE AUTO WAS STARTED, KEEPING MY FOOT ON THE BRAKE TO ALLOW MY SHIFTING, I MOVE THE SHIFT LEVER FROM PARK TO REVERSE AND TO MY SURPRISE, THE CAR BEGAN MOVING WITH NEVER REMOVING MY FOOT FROM THE BRAKE. IT IS A VERY TIGHT SQUEEZE BACKING OUT OF OUR GARAGE SO WHEN THE CAR STARTED MOVING, I PRESSED MORE FIRMLY ON THE BRAKE TO SLOW THE PROGRESS AND THERE WAS NO RESPONSE. I PRESSED ON THE BRAKE HARDER AND WHEN IT KEPT CONTINUING TO NOT RESPOND, I TRIED TO LOCATE THE EMERGENCY BRAKING SYSTEM BY PUSHING WITH MY LEFT FOOT ON THE FLOOR TRYING TO ENGAGE IT. THE WHOLE INCIDENT LASTED ONLY A COUPLE OF SECONDS CAUSING THE COLLISION TO OCCUR. THIS WAS REPORTED TO HARTFORD INSURANCE COMPANY AUTO CLAIM # PA0016731644 WHOSE ULTIMATE CONCLUSION WAS AS FOLLOWS: "UPON FURTHER INVESTIGATION WE DETERMINED....THE TOYOTA MOTOR COMPANY TO BE THE RESPONSIBLE PARTY." MY LAST COMMUNICATION WITH TOYOTA MOTOR NORTH AMERICA WAS WITH CARLOS GARCIA IN THE LEGAL CLAIMS DEPARTMENT DATED FEBRUARY 10TH, 2017, COPY ATTACHED ALSO ATTACHED IS MY CORRESPONDENCE OF MAY 11, 2016 THE BOTTOM LINE IS TOYOTA HAS NOT CONDUCTED AN IN-DEPTH INVESTIGATION OF A SIGNIFICANT FAILURE IN THE DESIGN/MANUFACTURE OF THEIR AUTOMOBILE. THEY ARE TOTALLY RELYING ON HEARSAY EVIDENCE WHICH IS THIRD HAND AND FALSE, HOPING THIS WILL ALL GO AWAY. I MADE MY AUTOMOBILE AVAILABLE TO THEM AS WELL AS MYSELF AND OTHERS WHO WITNESSED THE EVENT. THIS COULD HAVE BEEN A INNOCENT CHILD THAT WAS DAMAGED, RATHER THAN ANOTHER VEHICLE. I HAVE SIGNIFICANT ADDITIONAL INFORMATION AVAILABLE FOR YOU, IF REQUESTED. THANK YOU FOR YOUR CONCERN.
Mfg Campaign: 10979064
Recall Date: Apr 18, 2017
Toyota Motor Corporation
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WILL GIVE YOU A BRIEF DESCRIPTION AS TO WHAT OCCURRED. I ENTERED OUR GARAGE FOR THE PURPOSE OF BACKING THE LEXUS OUT OF THE GARAGE SO WE COULD LOAD NEWLY PURCHASED PATIO FURNITURE INTO THE GARAGE. I ENTERED THE LEXUS, APPLIED THE BRAKE PEDDLE TO START THE AUTOMOBILE. ONCE THE AUTO WAS STARTED, KEEPING MY FOOT ON THE BRAKE TO ALLOW MY SHIFTING, I MOVE THE SHIFT LEVER FROM PARK TO REVERSE AND TO MY SURPRISE, THE CAR BEGAN MOVING WITH NEVER REMOVING MY FOOT FROM THE BRAKE. IT IS A VERY TIGHT SQUEEZE BACKING OUT OF OUR GARAGE SO WHEN THE CAR STARTED MOVING, I PRESSED MORE FIRMLY ON THE BRAKE TO SLOW THE PROGRESS AND THERE WAS NO RESPONSE. I PRESSED ON THE BRAKE HARDER AND WHEN IT KEPT CONTINUING TO NOT RESPOND, I TRIED TO LOCATE THE EMERGENCY BRAKING SYSTEM BY PUSHING WITH MY LEFT FOOT ON THE FLOOR TRYING TO ENGAGE IT. THE WHOLE INCIDENT LASTED ONLY A COUPLE OF SECONDS CAUSING THE COLLISION TO OCCUR. THIS WAS REPORTED TO HARTFORD INSURANCE COMPANY AUTO CLAIM # PA0016731644 WHOSE ULTIMATE CONCLUSION WAS AS FOLLOWS: "UPON FURTHER INVESTIGATION WE DETERMINED....THE TOYOTA MOTOR COMPANY TO BE THE RESPONSIBLE PARTY." MY LAST COMMUNICATION WITH TOYOTA MOTOR NORTH AMERICA WAS WITH CARLOS GARCIA IN THE LEGAL CLAIMS DEPARTMENT DATED FEBRUARY 10TH, 2017, COPY ATTACHED ALSO ATTACHED IS MY CORRESPONDENCE OF MAY 11, 2016 THE BOTTOM LINE IS TOYOTA HAS NOT CONDUCTED AN IN-DEPTH INVESTIGATION OF A SIGNIFICANT FAILURE IN THE DESIGN/MANUFACTURE OF THEIR AUTOMOBILE. THEY ARE TOTALLY RELYING ON HEARSAY EVIDENCE WHICH IS THIRD HAND AND FALSE, HOPING THIS WILL ALL GO AWAY. I MADE MY AUTOMOBILE AVAILABLE TO THEM AS WELL AS MYSELF AND OTHERS WHO WITNESSED THE EVENT. THIS COULD HAVE BEEN A INNOCENT CHILD THAT WAS DAMAGED, RATHER THAN ANOTHER VEHICLE. I HAVE SIGNIFICANT ADDITIONAL INFORMATION AVAILABLE FOR YOU, IF REQUESTED. THANK YOU FOR YOUR CONCERN.
Corrective Action:
I WILL GIVE YOU A BRIEF DESCRIPTION AS TO WHAT OCCURRED. I ENTERED OUR GARAGE FOR THE PURPOSE OF BACKING THE LEXUS OUT OF THE GARAGE SO WE COULD LOAD NEWLY PURCHASED PATIO FURNITURE INTO THE GARAGE. I ENTERED THE LEXUS, APPLIED THE BRAKE PEDDLE TO START THE AUTOMOBILE. ONCE THE AUTO WAS STARTED, KEEPING MY FOOT ON THE BRAKE TO ALLOW MY SHIFTING, I MOVE THE SHIFT LEVER FROM PARK TO REVERSE AND TO MY SURPRISE, THE CAR BEGAN MOVING WITH NEVER REMOVING MY FOOT FROM THE BRAKE. IT IS A VERY TIGHT SQUEEZE BACKING OUT OF OUR GARAGE SO WHEN THE CAR STARTED MOVING, I PRESSED MORE FIRMLY ON THE BRAKE TO SLOW THE PROGRESS AND THERE WAS NO RESPONSE. I PRESSED ON THE BRAKE HARDER AND WHEN IT KEPT CONTINUING TO NOT RESPOND, I TRIED TO LOCATE THE EMERGENCY BRAKING SYSTEM BY PUSHING WITH MY LEFT FOOT ON THE FLOOR TRYING TO ENGAGE IT. THE WHOLE INCIDENT LASTED ONLY A COUPLE OF SECONDS CAUSING THE COLLISION TO OCCUR. THIS WAS REPORTED TO HARTFORD INSURANCE COMPANY AUTO CLAIM # PA0016731644 WHOSE ULTIMATE CONCLUSION WAS AS FOLLOWS: "UPON FURTHER INVESTIGATION WE DETERMINED....THE TOYOTA MOTOR COMPANY TO BE THE RESPONSIBLE PARTY." MY LAST COMMUNICATION WITH TOYOTA MOTOR NORTH AMERICA WAS WITH CARLOS GARCIA IN THE LEGAL CLAIMS DEPARTMENT DATED FEBRUARY 10TH, 2017, COPY ATTACHED ALSO ATTACHED IS MY CORRESPONDENCE OF MAY 11, 2016 THE BOTTOM LINE IS TOYOTA HAS NOT CONDUCTED AN IN-DEPTH INVESTIGATION OF A SIGNIFICANT FAILURE IN THE DESIGN/MANUFACTURE OF THEIR AUTOMOBILE. THEY ARE TOTALLY RELYING ON HEARSAY EVIDENCE WHICH IS THIRD HAND AND FALSE, HOPING THIS WILL ALL GO AWAY. I MADE MY AUTOMOBILE AVAILABLE TO THEM AS WELL AS MYSELF AND OTHERS WHO WITNESSED THE EVENT. THIS COULD HAVE BEEN A INNOCENT CHILD THAT WAS DAMAGED, RATHER THAN ANOTHER VEHICLE. I HAVE SIGNIFICANT ADDITIONAL INFORMATION AVAILABLE FOR YOU, IF REQUESTED. THANK YOU FOR YOUR CONCERN.
Additional Notes:
I WILL GIVE YOU A BRIEF DESCRIPTION AS TO WHAT OCCURRED. I ENTERED OUR GARAGE FOR THE PURPOSE OF BACKING THE LEXUS OUT OF THE GARAGE SO WE COULD LOAD NEWLY PURCHASED PATIO FURNITURE INTO THE GARAGE. I ENTERED THE LEXUS, APPLIED THE BRAKE PEDDLE TO START THE AUTOMOBILE. ONCE THE AUTO WAS STARTED, KEEPING MY FOOT ON THE BRAKE TO ALLOW MY SHIFTING, I MOVE THE SHIFT LEVER FROM PARK TO REVERSE AND TO MY SURPRISE, THE CAR BEGAN MOVING WITH NEVER REMOVING MY FOOT FROM THE BRAKE. IT IS A VERY TIGHT SQUEEZE BACKING OUT OF OUR GARAGE SO WHEN THE CAR STARTED MOVING, I PRESSED MORE FIRMLY ON THE BRAKE TO SLOW THE PROGRESS AND THERE WAS NO RESPONSE. I PRESSED ON THE BRAKE HARDER AND WHEN IT KEPT CONTINUING TO NOT RESPOND, I TRIED TO LOCATE THE EMERGENCY BRAKING SYSTEM BY PUSHING WITH MY LEFT FOOT ON THE FLOOR TRYING TO ENGAGE IT. THE WHOLE INCIDENT LASTED ONLY A COUPLE OF SECONDS CAUSING THE COLLISION TO OCCUR. THIS WAS REPORTED TO HARTFORD INSURANCE COMPANY AUTO CLAIM # PA0016731644 WHOSE ULTIMATE CONCLUSION WAS AS FOLLOWS: "UPON FURTHER INVESTIGATION WE DETERMINED....THE TOYOTA MOTOR COMPANY TO BE THE RESPONSIBLE PARTY." MY LAST COMMUNICATION WITH TOYOTA MOTOR NORTH AMERICA WAS WITH CARLOS GARCIA IN THE LEGAL CLAIMS DEPARTMENT DATED FEBRUARY 10TH, 2017, COPY ATTACHED ALSO ATTACHED IS MY CORRESPONDENCE OF MAY 11, 2016 THE BOTTOM LINE IS TOYOTA HAS NOT CONDUCTED AN IN-DEPTH INVESTIGATION OF A SIGNIFICANT FAILURE IN THE DESIGN/MANUFACTURE OF THEIR AUTOMOBILE. THEY ARE TOTALLY RELYING ON HEARSAY EVIDENCE WHICH IS THIRD HAND AND FALSE, HOPING THIS WILL ALL GO AWAY. I MADE MY AUTOMOBILE AVAILABLE TO THEM AS WELL AS MYSELF AND OTHERS WHO WITNESSED THE EVENT. THIS COULD HAVE BEEN A INNOCENT CHILD THAT WAS DAMAGED, RATHER THAN ANOTHER VEHICLE. I HAVE SIGNIFICANT ADDITIONAL INFORMATION AVAILABLE FOR YOU, IF REQUESTED. THANK YOU FOR YOUR CONCERN.
Mfg Campaign: 10979064
Recall Date: Apr 18, 2017
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN I TRY TO ACCELERATE FROM A STOP, A LOUD GROAN CAN BE HEARD FROM SOMEWHERE IN THE POWERTRAIN. THERE IS ALSO A VIBRATION WHICH APPEARS TO BE COMING FROM THE TRANSMISSION AREA OF THE VEHICLE. IN ADDITION, WHEN TRAVELLING AT HIGHWAYS SPEEDS, DURING THE ACCELERATION PROCESS, A DELAY OCCURS FROM THE TIME I STEP ON THE GAS PEDDLE UNTIL THE VEHICLE ACCELERATES. THE HESITATION IS APPROXIMATELY 1-2 SECONDS.
Corrective Action:
WHEN I TRY TO ACCELERATE FROM A STOP, A LOUD GROAN CAN BE HEARD FROM SOMEWHERE IN THE POWERTRAIN. THERE IS ALSO A VIBRATION WHICH APPEARS TO BE COMING FROM THE TRANSMISSION AREA OF THE VEHICLE. IN ADDITION, WHEN TRAVELLING AT HIGHWAYS SPEEDS, DURING THE ACCELERATION PROCESS, A DELAY OCCURS FROM THE TIME I STEP ON THE GAS PEDDLE UNTIL THE VEHICLE ACCELERATES. THE HESITATION IS APPROXIMATELY 1-2 SECONDS.
Additional Notes:
WHEN I TRY TO ACCELERATE FROM A STOP, A LOUD GROAN CAN BE HEARD FROM SOMEWHERE IN THE POWERTRAIN. THERE IS ALSO A VIBRATION WHICH APPEARS TO BE COMING FROM THE TRANSMISSION AREA OF THE VEHICLE. IN ADDITION, WHEN TRAVELLING AT HIGHWAYS SPEEDS, DURING THE ACCELERATION PROCESS, A DELAY OCCURS FROM THE TIME I STEP ON THE GAS PEDDLE UNTIL THE VEHICLE ACCELERATES. THE HESITATION IS APPROXIMATELY 1-2 SECONDS.
Mfg Campaign: 10967087
Recall Date: Mar 19, 2017
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN USING ALL OF LANE KEEP ASSIST, LANE CENTER, AND CRUISE CONTROL, THE VEHICLE STEERS SHARPLY TO THE RIGHT AND WILL PULL OUT OF THE EXISTING LANE INTO THE LANE TO THE RIGHT. MOST NOTICEABLE AT SPEEDS ABOVE 40MPH. PROBLEM HAS HAPPENED SINCE THE VEHICLE WAS NEW, BUT SEEMS MORE PRONOUNCED BECAUSE I DO MORE HIGHWAY DRIVING NOW WITH CRUISE CONTROL. DEALER AND FACTORY REPS CONSIDER THIS BEHAVIOR NORMAL, YET A LOANER CAR OF THE SAME MODEL DID NOT EXHIBIT THIS SYMPTOM.
Corrective Action:
WHEN USING ALL OF LANE KEEP ASSIST, LANE CENTER, AND CRUISE CONTROL, THE VEHICLE STEERS SHARPLY TO THE RIGHT AND WILL PULL OUT OF THE EXISTING LANE INTO THE LANE TO THE RIGHT. MOST NOTICEABLE AT SPEEDS ABOVE 40MPH. PROBLEM HAS HAPPENED SINCE THE VEHICLE WAS NEW, BUT SEEMS MORE PRONOUNCED BECAUSE I DO MORE HIGHWAY DRIVING NOW WITH CRUISE CONTROL. DEALER AND FACTORY REPS CONSIDER THIS BEHAVIOR NORMAL, YET A LOANER CAR OF THE SAME MODEL DID NOT EXHIBIT THIS SYMPTOM.
Additional Notes:
WHEN USING ALL OF LANE KEEP ASSIST, LANE CENTER, AND CRUISE CONTROL, THE VEHICLE STEERS SHARPLY TO THE RIGHT AND WILL PULL OUT OF THE EXISTING LANE INTO THE LANE TO THE RIGHT. MOST NOTICEABLE AT SPEEDS ABOVE 40MPH. PROBLEM HAS HAPPENED SINCE THE VEHICLE WAS NEW, BUT SEEMS MORE PRONOUNCED BECAUSE I DO MORE HIGHWAY DRIVING NOW WITH CRUISE CONTROL. DEALER AND FACTORY REPS CONSIDER THIS BEHAVIOR NORMAL, YET A LOANER CAR OF THE SAME MODEL DID NOT EXHIBIT THIS SYMPTOM.
Mfg Campaign: 10960239
Recall Date: Mar 12, 2017
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I'M DRIVING, THE PHONE CONTACTS ARE GREYED OUT, LOCKING ME FROM ACCESSING THEM TO MAKE A CALL. I CAN MAKE A CALL USING THE VOICE COMMAND, BUT THAT IS LIMITED SINCE I DON'T REMEMBER ALL MY CONTACT NAMES OFF THE TOP OF MY HEAD. CALLED LEXUS AND THEY SAY THAT IS A SAFETY FEATURE. HOWEVER, IF SCROLLING THROUGH CONTACTS IS A SAFETY THING, THEN WHY CAN I ACCESS MY FAVORITE CONTACTS AND SCROLL THROUGH RECENT CALLS? THIS DISTRACTS THE DRIVER IN MAKING A PHONE CALL BY "ENCOURAGING" HER TO MANUALLY DIAL THE NUMBER OFF THE PHONE DIALPAD. YES, THAT'S ILLEGAL AND NOT SAFE. HENCE THIS POST.
Corrective Action:
WHEN I'M DRIVING, THE PHONE CONTACTS ARE GREYED OUT, LOCKING ME FROM ACCESSING THEM TO MAKE A CALL. I CAN MAKE A CALL USING THE VOICE COMMAND, BUT THAT IS LIMITED SINCE I DON'T REMEMBER ALL MY CONTACT NAMES OFF THE TOP OF MY HEAD. CALLED LEXUS AND THEY SAY THAT IS A SAFETY FEATURE. HOWEVER, IF SCROLLING THROUGH CONTACTS IS A SAFETY THING, THEN WHY CAN I ACCESS MY FAVORITE CONTACTS AND SCROLL THROUGH RECENT CALLS? THIS DISTRACTS THE DRIVER IN MAKING A PHONE CALL BY "ENCOURAGING" HER TO MANUALLY DIAL THE NUMBER OFF THE PHONE DIALPAD. YES, THAT'S ILLEGAL AND NOT SAFE. HENCE THIS POST.
Additional Notes:
WHEN I'M DRIVING, THE PHONE CONTACTS ARE GREYED OUT, LOCKING ME FROM ACCESSING THEM TO MAKE A CALL. I CAN MAKE A CALL USING THE VOICE COMMAND, BUT THAT IS LIMITED SINCE I DON'T REMEMBER ALL MY CONTACT NAMES OFF THE TOP OF MY HEAD. CALLED LEXUS AND THEY SAY THAT IS A SAFETY FEATURE. HOWEVER, IF SCROLLING THROUGH CONTACTS IS A SAFETY THING, THEN WHY CAN I ACCESS MY FAVORITE CONTACTS AND SCROLL THROUGH RECENT CALLS? THIS DISTRACTS THE DRIVER IN MAKING A PHONE CALL BY "ENCOURAGING" HER TO MANUALLY DIAL THE NUMBER OFF THE PHONE DIALPAD. YES, THAT'S ILLEGAL AND NOT SAFE. HENCE THIS POST.
Mfg Campaign: 10955071
Recall Date: Feb 16, 2017
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE EXITING THE HIGHWAY AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR, BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FOR THE HIGHWAY PATROL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT NOT DESTROYED. THE FAILURE MILEAGE WAS 12,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE EXITING THE HIGHWAY AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR, BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FOR THE HIGHWAY PATROL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT NOT DESTROYED. THE FAILURE MILEAGE WAS 12,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE EXITING THE HIGHWAY AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR, BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FOR THE HIGHWAY PATROL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT NOT DESTROYED. THE FAILURE MILEAGE WAS 12,000.
Mfg Campaign: 10954465
Recall Date: Feb 14, 2017
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury