Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Maserati North America, Inc.
Safety Issue:
Maserati North America, Inc. (Maserati) is recalling certain 2017 Levante vehicles. Due to an engine software problem, at slow speeds such as stop-and-go traffic, the transmission may unexpectedly shift into neutral or the engine may shut off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 10338
Recall Date: Mar 13, 2017
Maserati North America, Inc.
Safety Issue:
Maserati North America, Inc. (Maserati) is recalling certain 2014-2017 Quattroporte and Ghibli, and 2017 Levante vehicles. Adjusting the front seats may cause the seat wiring harness to rub, possibly resulting in an electrical short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 342
Recall Date: Jan 20, 2017
Maserati North America, Inc.
Safety Issue:
Maserati North America, Inc. (Maserati) is recalling certain model year 2017 Quattroporte, Ghible, and Levante vehicles manufactured July 1, 2016, to November 14, 2016. In temperatures below freezing, the entertainment telematics module (ETM) may place itself in a protection mode, disabling the back-up camera.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 327
Recall Date: Nov 18, 2016
Consumer Complaints
28 ComplaintsMaserati North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Well i drove off lot and dealer didnt put Gas in the Car so half mile at stop light slowing down and when coming to full stop .Then seemed rpm went up a little then just Died.Put in park and restarted. So turning right to get in gas station the Kick Panel Falls on my feet and leg !! WTF . They already said back up camera was not working and told they would fix ,No problem i thought .But i new i had 110 home but i do Auto Recovery work for the State so i drove car to there Garage and had officer pull Data on car with 14,515 miles on 2017 Maserati Levante .So then i drove it home and parked it and went on Vacation 2 week . Came home and now it wont even start . Saying service Shifter No Bus Every light on dash flickering and on .Then looking at tires really close only on front tires of Pirelli brand all the way around by steel belt its a eight of inch gap all the way around both tires . TIres have lots of meat and no uneven wear .I really cant believe they were holding air .Must be tire Defect i think .Have pictures of all this Crazy exsperance .And ex Warranty .Im geting Towed Back to Dealer .Have not got Data that was pull yet .But wanted to cover my self from blaming me by having state police see when last time computer was accsessed0
Corrective Action:
Well i drove off lot and dealer didnt put Gas in the Car so half mile at stop light slowing down and when coming to full stop .Then seemed rpm went up a little then just Died.Put in park and restarted. So turning right to get in gas station the Kick Panel Falls on my feet and leg !! WTF . They already said back up camera was not working and told they would fix ,No problem i thought .But i new i had 110 home but i do Auto Recovery work for the State so i drove car to there Garage and had officer pull Data on car with 14,515 miles on 2017 Maserati Levante .So then i drove it home and parked it and went on Vacation 2 week . Came home and now it wont even start . Saying service Shifter No Bus Every light on dash flickering and on .Then looking at tires really close only on front tires of Pirelli brand all the way around by steel belt its a eight of inch gap all the way around both tires . TIres have lots of meat and no uneven wear .I really cant believe they were holding air .Must be tire Defect i think .Have pictures of all this Crazy exsperance .And ex Warranty .Im geting Towed Back to Dealer .Have not got Data that was pull yet .But wanted to cover my self from blaming me by having state police see when last time computer was accsessed0
Additional Notes:
Well i drove off lot and dealer didnt put Gas in the Car so half mile at stop light slowing down and when coming to full stop .Then seemed rpm went up a little then just Died.Put in park and restarted. So turning right to get in gas station the Kick Panel Falls on my feet and leg !! WTF . They already said back up camera was not working and told they would fix ,No problem i thought .But i new i had 110 home but i do Auto Recovery work for the State so i drove car to there Garage and had officer pull Data on car with 14,515 miles on 2017 Maserati Levante .So then i drove it home and parked it and went on Vacation 2 week . Came home and now it wont even start . Saying service Shifter No Bus Every light on dash flickering and on .Then looking at tires really close only on front tires of Pirelli brand all the way around by steel belt its a eight of inch gap all the way around both tires . TIres have lots of meat and no uneven wear .I really cant believe they were holding air .Must be tire Defect i think .Have pictures of all this Crazy exsperance .And ex Warranty .Im geting Towed Back to Dealer .Have not got Data that was pull yet .But wanted to cover my self from blaming me by having state police see when last time computer was accsessed0
Mfg Campaign: 11663586
Recall Date: May 29, 2025
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Well i drove off lot and dealer didnt put Gas in the Car so half mile at stop light slowing down and when coming to full stop .Then seemed rpm went up a little then just Died.Put in park and restarted. So turning right to get in gas station the Kick Panel Falls on my feet and leg !! WTF . They already said back up camera was not working and told they would fix ,No problem i thought .But i new i had 110 home but i do Auto Recovery work for the State so i drove car to there Garage and had officer pull Data on car with 14,515 miles on 2017 Maserati Levante .So then i drove it home and parked it and went on Vacation 2 week . Came home and now it wont even start . Saying service Shifter No Bus Every light on dash flickering and on .Then looking at tires really close only on front tires of Pirelli brand all the way around by steel belt its a eight of inch gap all the way around both tires . TIres have lots of meat and no uneven wear .I really cant believe they were holding air .Must be tire Defect i think .Have pictures of all this Crazy exsperance .And ex Warranty .Im geting Towed Back to Dealer .Have not got Data that was pull yet .But wanted to cover my self from blaming me by having state police see when last time computer was accsessed0
Corrective Action:
Well i drove off lot and dealer didnt put Gas in the Car so half mile at stop light slowing down and when coming to full stop .Then seemed rpm went up a little then just Died.Put in park and restarted. So turning right to get in gas station the Kick Panel Falls on my feet and leg !! WTF . They already said back up camera was not working and told they would fix ,No problem i thought .But i new i had 110 home but i do Auto Recovery work for the State so i drove car to there Garage and had officer pull Data on car with 14,515 miles on 2017 Maserati Levante .So then i drove it home and parked it and went on Vacation 2 week . Came home and now it wont even start . Saying service Shifter No Bus Every light on dash flickering and on .Then looking at tires really close only on front tires of Pirelli brand all the way around by steel belt its a eight of inch gap all the way around both tires . TIres have lots of meat and no uneven wear .I really cant believe they were holding air .Must be tire Defect i think .Have pictures of all this Crazy exsperance .And ex Warranty .Im geting Towed Back to Dealer .Have not got Data that was pull yet .But wanted to cover my self from blaming me by having state police see when last time computer was accsessed0
Additional Notes:
Well i drove off lot and dealer didnt put Gas in the Car so half mile at stop light slowing down and when coming to full stop .Then seemed rpm went up a little then just Died.Put in park and restarted. So turning right to get in gas station the Kick Panel Falls on my feet and leg !! WTF . They already said back up camera was not working and told they would fix ,No problem i thought .But i new i had 110 home but i do Auto Recovery work for the State so i drove car to there Garage and had officer pull Data on car with 14,515 miles on 2017 Maserati Levante .So then i drove it home and parked it and went on Vacation 2 week . Came home and now it wont even start . Saying service Shifter No Bus Every light on dash flickering and on .Then looking at tires really close only on front tires of Pirelli brand all the way around by steel belt its a eight of inch gap all the way around both tires . TIres have lots of meat and no uneven wear .I really cant believe they were holding air .Must be tire Defect i think .Have pictures of all this Crazy exsperance .And ex Warranty .Im geting Towed Back to Dealer .Have not got Data that was pull yet .But wanted to cover my self from blaming me by having state police see when last time computer was accsessed0
Mfg Campaign: 11663586
Recall Date: May 29, 2025
Maserati North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
Well i drove off lot and dealer didnt put Gas in the Car so half mile at stop light slowing down and when coming to full stop .Then seemed rpm went up a little then just Died.Put in park and restarted. So turning right to get in gas station the Kick Panel Falls on my feet and leg !! WTF . They already said back up camera was not working and told they would fix ,No problem i thought .But i new i had 110 home but i do Auto Recovery work for the State so i drove car to there Garage and had officer pull Data on car with 14,515 miles on 2017 Maserati Levante .So then i drove it home and parked it and went on Vacation 2 week . Came home and now it wont even start . Saying service Shifter No Bus Every light on dash flickering and on .Then looking at tires really close only on front tires of Pirelli brand all the way around by steel belt its a eight of inch gap all the way around both tires . TIres have lots of meat and no uneven wear .I really cant believe they were holding air .Must be tire Defect i think .Have pictures of all this Crazy exsperance .And ex Warranty .Im geting Towed Back to Dealer .Have not got Data that was pull yet .But wanted to cover my self from blaming me by having state police see when last time computer was accsessed0
Corrective Action:
Well i drove off lot and dealer didnt put Gas in the Car so half mile at stop light slowing down and when coming to full stop .Then seemed rpm went up a little then just Died.Put in park and restarted. So turning right to get in gas station the Kick Panel Falls on my feet and leg !! WTF . They already said back up camera was not working and told they would fix ,No problem i thought .But i new i had 110 home but i do Auto Recovery work for the State so i drove car to there Garage and had officer pull Data on car with 14,515 miles on 2017 Maserati Levante .So then i drove it home and parked it and went on Vacation 2 week . Came home and now it wont even start . Saying service Shifter No Bus Every light on dash flickering and on .Then looking at tires really close only on front tires of Pirelli brand all the way around by steel belt its a eight of inch gap all the way around both tires . TIres have lots of meat and no uneven wear .I really cant believe they were holding air .Must be tire Defect i think .Have pictures of all this Crazy exsperance .And ex Warranty .Im geting Towed Back to Dealer .Have not got Data that was pull yet .But wanted to cover my self from blaming me by having state police see when last time computer was accsessed0
Additional Notes:
Well i drove off lot and dealer didnt put Gas in the Car so half mile at stop light slowing down and when coming to full stop .Then seemed rpm went up a little then just Died.Put in park and restarted. So turning right to get in gas station the Kick Panel Falls on my feet and leg !! WTF . They already said back up camera was not working and told they would fix ,No problem i thought .But i new i had 110 home but i do Auto Recovery work for the State so i drove car to there Garage and had officer pull Data on car with 14,515 miles on 2017 Maserati Levante .So then i drove it home and parked it and went on Vacation 2 week . Came home and now it wont even start . Saying service Shifter No Bus Every light on dash flickering and on .Then looking at tires really close only on front tires of Pirelli brand all the way around by steel belt its a eight of inch gap all the way around both tires . TIres have lots of meat and no uneven wear .I really cant believe they were holding air .Must be tire Defect i think .Have pictures of all this Crazy exsperance .And ex Warranty .Im geting Towed Back to Dealer .Have not got Data that was pull yet .But wanted to cover my self from blaming me by having state police see when last time computer was accsessed0
Mfg Campaign: 11663586
Recall Date: May 29, 2025
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I’ve owned this car since Jan 2021. Throughout this time the car will show the exact problems mentioned in the Maserati Recall 338. The car will shut off while I’m in traffic, or if I’m slowly going through a yield sign the car will unexpectedly shift into neutral. I’ve tried talking to my local Maserati dealer over the years and all they keep saying is no, you have no open recalls. My car is doing exactly what the recall was for. All I want is a remedy. I’m getting nowhere, they want to charge me $300 to do diagnostics. My car was manufactured 9/2016 which is of the same time of the recalled vehicles. “ Maserati S.p.A. and MNA have determined that a defect that relates to motor vehicle safety exists in model year 2017 Maserati Levante S vehicles and Levante vehicles. Maserati S.p.A. and MNA have determined that the above described vehicles were manufactured with an engine software issue. Specifically, if the vehicle is being operated at speeds of approximately 2 miles per hour (low engine RPM), which can be encountered during heavy stop and go (bumper to bumper) traffic conditions, the transmission may shift into neutral or possibly have an engine shut down condition, thereby increasing the risk of a vehicle crash.” This quote is from your own website, yet I can’t get any remedies from Maserati. This needs to be known that all affected cars were not recalled. THIS HAS BEEN AN ONGOING PROBLEM SINCE IVE OWNED THE CAR. IT STILL HAPPENS TODAY. I’ve nearly been Tboned in traffic because my car switched to neutral. Help. I feel like this is falling on deaf ears. Several of these cars are now coming up for sale on the used car market and people need to know that these cars are dangerous.
Corrective Action:
I’ve owned this car since Jan 2021. Throughout this time the car will show the exact problems mentioned in the Maserati Recall 338. The car will shut off while I’m in traffic, or if I’m slowly going through a yield sign the car will unexpectedly shift into neutral. I’ve tried talking to my local Maserati dealer over the years and all they keep saying is no, you have no open recalls. My car is doing exactly what the recall was for. All I want is a remedy. I’m getting nowhere, they want to charge me $300 to do diagnostics. My car was manufactured 9/2016 which is of the same time of the recalled vehicles. “ Maserati S.p.A. and MNA have determined that a defect that relates to motor vehicle safety exists in model year 2017 Maserati Levante S vehicles and Levante vehicles. Maserati S.p.A. and MNA have determined that the above described vehicles were manufactured with an engine software issue. Specifically, if the vehicle is being operated at speeds of approximately 2 miles per hour (low engine RPM), which can be encountered during heavy stop and go (bumper to bumper) traffic conditions, the transmission may shift into neutral or possibly have an engine shut down condition, thereby increasing the risk of a vehicle crash.” This quote is from your own website, yet I can’t get any remedies from Maserati. This needs to be known that all affected cars were not recalled. THIS HAS BEEN AN ONGOING PROBLEM SINCE IVE OWNED THE CAR. IT STILL HAPPENS TODAY. I’ve nearly been Tboned in traffic because my car switched to neutral. Help. I feel like this is falling on deaf ears. Several of these cars are now coming up for sale on the used car market and people need to know that these cars are dangerous.
Additional Notes:
I’ve owned this car since Jan 2021. Throughout this time the car will show the exact problems mentioned in the Maserati Recall 338. The car will shut off while I’m in traffic, or if I’m slowly going through a yield sign the car will unexpectedly shift into neutral. I’ve tried talking to my local Maserati dealer over the years and all they keep saying is no, you have no open recalls. My car is doing exactly what the recall was for. All I want is a remedy. I’m getting nowhere, they want to charge me $300 to do diagnostics. My car was manufactured 9/2016 which is of the same time of the recalled vehicles. “ Maserati S.p.A. and MNA have determined that a defect that relates to motor vehicle safety exists in model year 2017 Maserati Levante S vehicles and Levante vehicles. Maserati S.p.A. and MNA have determined that the above described vehicles were manufactured with an engine software issue. Specifically, if the vehicle is being operated at speeds of approximately 2 miles per hour (low engine RPM), which can be encountered during heavy stop and go (bumper to bumper) traffic conditions, the transmission may shift into neutral or possibly have an engine shut down condition, thereby increasing the risk of a vehicle crash.” This quote is from your own website, yet I can’t get any remedies from Maserati. This needs to be known that all affected cars were not recalled. THIS HAS BEEN AN ONGOING PROBLEM SINCE IVE OWNED THE CAR. IT STILL HAPPENS TODAY. I’ve nearly been Tboned in traffic because my car switched to neutral. Help. I feel like this is falling on deaf ears. Several of these cars are now coming up for sale on the used car market and people need to know that these cars are dangerous.
Mfg Campaign: 11608174
Recall Date: Aug 13, 2024
Maserati North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I’ve owned this car since Jan 2021. Throughout this time the car will show the exact problems mentioned in the Maserati Recall 338. The car will shut off while I’m in traffic, or if I’m slowly going through a yield sign the car will unexpectedly shift into neutral. I’ve tried talking to my local Maserati dealer over the years and all they keep saying is no, you have no open recalls. My car is doing exactly what the recall was for. All I want is a remedy. I’m getting nowhere, they want to charge me $300 to do diagnostics. My car was manufactured 9/2016 which is of the same time of the recalled vehicles. “ Maserati S.p.A. and MNA have determined that a defect that relates to motor vehicle safety exists in model year 2017 Maserati Levante S vehicles and Levante vehicles. Maserati S.p.A. and MNA have determined that the above described vehicles were manufactured with an engine software issue. Specifically, if the vehicle is being operated at speeds of approximately 2 miles per hour (low engine RPM), which can be encountered during heavy stop and go (bumper to bumper) traffic conditions, the transmission may shift into neutral or possibly have an engine shut down condition, thereby increasing the risk of a vehicle crash.” This quote is from your own website, yet I can’t get any remedies from Maserati. This needs to be known that all affected cars were not recalled. THIS HAS BEEN AN ONGOING PROBLEM SINCE IVE OWNED THE CAR. IT STILL HAPPENS TODAY. I’ve nearly been Tboned in traffic because my car switched to neutral. Help. I feel like this is falling on deaf ears. Several of these cars are now coming up for sale on the used car market and people need to know that these cars are dangerous.
Corrective Action:
I’ve owned this car since Jan 2021. Throughout this time the car will show the exact problems mentioned in the Maserati Recall 338. The car will shut off while I’m in traffic, or if I’m slowly going through a yield sign the car will unexpectedly shift into neutral. I’ve tried talking to my local Maserati dealer over the years and all they keep saying is no, you have no open recalls. My car is doing exactly what the recall was for. All I want is a remedy. I’m getting nowhere, they want to charge me $300 to do diagnostics. My car was manufactured 9/2016 which is of the same time of the recalled vehicles. “ Maserati S.p.A. and MNA have determined that a defect that relates to motor vehicle safety exists in model year 2017 Maserati Levante S vehicles and Levante vehicles. Maserati S.p.A. and MNA have determined that the above described vehicles were manufactured with an engine software issue. Specifically, if the vehicle is being operated at speeds of approximately 2 miles per hour (low engine RPM), which can be encountered during heavy stop and go (bumper to bumper) traffic conditions, the transmission may shift into neutral or possibly have an engine shut down condition, thereby increasing the risk of a vehicle crash.” This quote is from your own website, yet I can’t get any remedies from Maserati. This needs to be known that all affected cars were not recalled. THIS HAS BEEN AN ONGOING PROBLEM SINCE IVE OWNED THE CAR. IT STILL HAPPENS TODAY. I’ve nearly been Tboned in traffic because my car switched to neutral. Help. I feel like this is falling on deaf ears. Several of these cars are now coming up for sale on the used car market and people need to know that these cars are dangerous.
Additional Notes:
I’ve owned this car since Jan 2021. Throughout this time the car will show the exact problems mentioned in the Maserati Recall 338. The car will shut off while I’m in traffic, or if I’m slowly going through a yield sign the car will unexpectedly shift into neutral. I’ve tried talking to my local Maserati dealer over the years and all they keep saying is no, you have no open recalls. My car is doing exactly what the recall was for. All I want is a remedy. I’m getting nowhere, they want to charge me $300 to do diagnostics. My car was manufactured 9/2016 which is of the same time of the recalled vehicles. “ Maserati S.p.A. and MNA have determined that a defect that relates to motor vehicle safety exists in model year 2017 Maserati Levante S vehicles and Levante vehicles. Maserati S.p.A. and MNA have determined that the above described vehicles were manufactured with an engine software issue. Specifically, if the vehicle is being operated at speeds of approximately 2 miles per hour (low engine RPM), which can be encountered during heavy stop and go (bumper to bumper) traffic conditions, the transmission may shift into neutral or possibly have an engine shut down condition, thereby increasing the risk of a vehicle crash.” This quote is from your own website, yet I can’t get any remedies from Maserati. This needs to be known that all affected cars were not recalled. THIS HAS BEEN AN ONGOING PROBLEM SINCE IVE OWNED THE CAR. IT STILL HAPPENS TODAY. I’ve nearly been Tboned in traffic because my car switched to neutral. Help. I feel like this is falling on deaf ears. Several of these cars are now coming up for sale on the used car market and people need to know that these cars are dangerous.
Mfg Campaign: 11608174
Recall Date: Aug 13, 2024
Maserati North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I’ve owned this car since Jan 2021. Throughout this time the car will show the exact problems mentioned in the Maserati Recall 338. The car will shut off while I’m in traffic, or if I’m slowly going through a yield sign the car will unexpectedly shift into neutral. I’ve tried talking to my local Maserati dealer over the years and all they keep saying is no, you have no open recalls. My car is doing exactly what the recall was for. All I want is a remedy. I’m getting nowhere, they want to charge me $300 to do diagnostics. My car was manufactured 9/2016 which is of the same time of the recalled vehicles. “ Maserati S.p.A. and MNA have determined that a defect that relates to motor vehicle safety exists in model year 2017 Maserati Levante S vehicles and Levante vehicles. Maserati S.p.A. and MNA have determined that the above described vehicles were manufactured with an engine software issue. Specifically, if the vehicle is being operated at speeds of approximately 2 miles per hour (low engine RPM), which can be encountered during heavy stop and go (bumper to bumper) traffic conditions, the transmission may shift into neutral or possibly have an engine shut down condition, thereby increasing the risk of a vehicle crash.” This quote is from your own website, yet I can’t get any remedies from Maserati. This needs to be known that all affected cars were not recalled. THIS HAS BEEN AN ONGOING PROBLEM SINCE IVE OWNED THE CAR. IT STILL HAPPENS TODAY. I’ve nearly been Tboned in traffic because my car switched to neutral. Help. I feel like this is falling on deaf ears. Several of these cars are now coming up for sale on the used car market and people need to know that these cars are dangerous.
Corrective Action:
I’ve owned this car since Jan 2021. Throughout this time the car will show the exact problems mentioned in the Maserati Recall 338. The car will shut off while I’m in traffic, or if I’m slowly going through a yield sign the car will unexpectedly shift into neutral. I’ve tried talking to my local Maserati dealer over the years and all they keep saying is no, you have no open recalls. My car is doing exactly what the recall was for. All I want is a remedy. I’m getting nowhere, they want to charge me $300 to do diagnostics. My car was manufactured 9/2016 which is of the same time of the recalled vehicles. “ Maserati S.p.A. and MNA have determined that a defect that relates to motor vehicle safety exists in model year 2017 Maserati Levante S vehicles and Levante vehicles. Maserati S.p.A. and MNA have determined that the above described vehicles were manufactured with an engine software issue. Specifically, if the vehicle is being operated at speeds of approximately 2 miles per hour (low engine RPM), which can be encountered during heavy stop and go (bumper to bumper) traffic conditions, the transmission may shift into neutral or possibly have an engine shut down condition, thereby increasing the risk of a vehicle crash.” This quote is from your own website, yet I can’t get any remedies from Maserati. This needs to be known that all affected cars were not recalled. THIS HAS BEEN AN ONGOING PROBLEM SINCE IVE OWNED THE CAR. IT STILL HAPPENS TODAY. I’ve nearly been Tboned in traffic because my car switched to neutral. Help. I feel like this is falling on deaf ears. Several of these cars are now coming up for sale on the used car market and people need to know that these cars are dangerous.
Additional Notes:
I’ve owned this car since Jan 2021. Throughout this time the car will show the exact problems mentioned in the Maserati Recall 338. The car will shut off while I’m in traffic, or if I’m slowly going through a yield sign the car will unexpectedly shift into neutral. I’ve tried talking to my local Maserati dealer over the years and all they keep saying is no, you have no open recalls. My car is doing exactly what the recall was for. All I want is a remedy. I’m getting nowhere, they want to charge me $300 to do diagnostics. My car was manufactured 9/2016 which is of the same time of the recalled vehicles. “ Maserati S.p.A. and MNA have determined that a defect that relates to motor vehicle safety exists in model year 2017 Maserati Levante S vehicles and Levante vehicles. Maserati S.p.A. and MNA have determined that the above described vehicles were manufactured with an engine software issue. Specifically, if the vehicle is being operated at speeds of approximately 2 miles per hour (low engine RPM), which can be encountered during heavy stop and go (bumper to bumper) traffic conditions, the transmission may shift into neutral or possibly have an engine shut down condition, thereby increasing the risk of a vehicle crash.” This quote is from your own website, yet I can’t get any remedies from Maserati. This needs to be known that all affected cars were not recalled. THIS HAS BEEN AN ONGOING PROBLEM SINCE IVE OWNED THE CAR. IT STILL HAPPENS TODAY. I’ve nearly been Tboned in traffic because my car switched to neutral. Help. I feel like this is falling on deaf ears. Several of these cars are now coming up for sale on the used car market and people need to know that these cars are dangerous.
Mfg Campaign: 11608174
Recall Date: Aug 13, 2024
Maserati North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I was driving and I heard a loud noise the axle broke causing me to lose control and crash into 2 park cars. I at first thought I was hit by another car but upon further research I discovered I was not hit. When we purchased the car we were told there were no prior accidents or repairs. The accident revealed various parts of the car to have bondo proving prior repairs were done. We were deceived into buying this car. If we were not lied to and were told the truth about prior repairs we would’nt of bought the car. The car is completely totaled now. This is FRAUD
Corrective Action:
I was driving and I heard a loud noise the axle broke causing me to lose control and crash into 2 park cars. I at first thought I was hit by another car but upon further research I discovered I was not hit. When we purchased the car we were told there were no prior accidents or repairs. The accident revealed various parts of the car to have bondo proving prior repairs were done. We were deceived into buying this car. If we were not lied to and were told the truth about prior repairs we would’nt of bought the car. The car is completely totaled now. This is FRAUD
Additional Notes:
I was driving and I heard a loud noise the axle broke causing me to lose control and crash into 2 park cars. I at first thought I was hit by another car but upon further research I discovered I was not hit. When we purchased the car we were told there were no prior accidents or repairs. The accident revealed various parts of the car to have bondo proving prior repairs were done. We were deceived into buying this car. If we were not lied to and were told the truth about prior repairs we would’nt of bought the car. The car is completely totaled now. This is FRAUD
Mfg Campaign: 11580989
Recall Date: Apr 3, 2024
Maserati North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving and I heard a loud noise the axle broke causing me to lose control and crash into 2 park cars. I at first thought I was hit by another car but upon further research I discovered I was not hit. When we purchased the car we were told there were no prior accidents or repairs. The accident revealed various parts of the car to have bondo proving prior repairs were done. We were deceived into buying this car. If we were not lied to and were told the truth about prior repairs we would’nt of bought the car. The car is completely totaled now. This is FRAUD
Corrective Action:
I was driving and I heard a loud noise the axle broke causing me to lose control and crash into 2 park cars. I at first thought I was hit by another car but upon further research I discovered I was not hit. When we purchased the car we were told there were no prior accidents or repairs. The accident revealed various parts of the car to have bondo proving prior repairs were done. We were deceived into buying this car. If we were not lied to and were told the truth about prior repairs we would’nt of bought the car. The car is completely totaled now. This is FRAUD
Additional Notes:
I was driving and I heard a loud noise the axle broke causing me to lose control and crash into 2 park cars. I at first thought I was hit by another car but upon further research I discovered I was not hit. When we purchased the car we were told there were no prior accidents or repairs. The accident revealed various parts of the car to have bondo proving prior repairs were done. We were deceived into buying this car. If we were not lied to and were told the truth about prior repairs we would’nt of bought the car. The car is completely totaled now. This is FRAUD
Mfg Campaign: 11580989
Recall Date: Apr 3, 2024
Maserati North America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2017 Maserati Levante. The contact stated while driving the arrived at a stop sign, the vehicle parking brake would engage randomly. The contact was unsure if any warning lights had been illuminated. The contact mentioned that the failure almost caused her vehicle to be rear-ended during ongoing traffic. The vehicle was taken to the dealer where the dealer did not provide a clear understanding of what needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2017 Maserati Levante. The contact stated while driving the arrived at a stop sign, the vehicle parking brake would engage randomly. The contact was unsure if any warning lights had been illuminated. The contact mentioned that the failure almost caused her vehicle to be rear-ended during ongoing traffic. The vehicle was taken to the dealer where the dealer did not provide a clear understanding of what needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2017 Maserati Levante. The contact stated while driving the arrived at a stop sign, the vehicle parking brake would engage randomly. The contact was unsure if any warning lights had been illuminated. The contact mentioned that the failure almost caused her vehicle to be rear-ended during ongoing traffic. The vehicle was taken to the dealer where the dealer did not provide a clear understanding of what needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
Mfg Campaign: 11580775
Recall Date: Apr 2, 2024
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving at low speeds, under 5mph, the car will shift itself into neutral. This happens while slowing, coasting, or slow accelerations. This has caused an immediate safety issue as you lose control of the car, especially when the shift into neutral is a hard shift. This hard shift will cause you to loose traction on wet, icy, or snowy surfaces. Although this is a known issue for this model and year, the vin for my specific vehicle shows of no recalls yet the problem persists. I am listing a date of yesterday as this is the most recent occurrence, though I have experienced it for the 2 years that I have owned the vehicle and it has been reported to the used dealership that I purchased it from. There is no longer a Maserati dealer or service center in Alaska. I have been in touch with other owners here in Alaska that have experienced the same issue.
Corrective Action:
While driving at low speeds, under 5mph, the car will shift itself into neutral. This happens while slowing, coasting, or slow accelerations. This has caused an immediate safety issue as you lose control of the car, especially when the shift into neutral is a hard shift. This hard shift will cause you to loose traction on wet, icy, or snowy surfaces. Although this is a known issue for this model and year, the vin for my specific vehicle shows of no recalls yet the problem persists. I am listing a date of yesterday as this is the most recent occurrence, though I have experienced it for the 2 years that I have owned the vehicle and it has been reported to the used dealership that I purchased it from. There is no longer a Maserati dealer or service center in Alaska. I have been in touch with other owners here in Alaska that have experienced the same issue.
Additional Notes:
While driving at low speeds, under 5mph, the car will shift itself into neutral. This happens while slowing, coasting, or slow accelerations. This has caused an immediate safety issue as you lose control of the car, especially when the shift into neutral is a hard shift. This hard shift will cause you to loose traction on wet, icy, or snowy surfaces. Although this is a known issue for this model and year, the vin for my specific vehicle shows of no recalls yet the problem persists. I am listing a date of yesterday as this is the most recent occurrence, though I have experienced it for the 2 years that I have owned the vehicle and it has been reported to the used dealership that I purchased it from. There is no longer a Maserati dealer or service center in Alaska. I have been in touch with other owners here in Alaska that have experienced the same issue.
Mfg Campaign: 11569584
Recall Date: Feb 2, 2024
Maserati North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving at low speeds, under 5mph, the car will shift itself into neutral. This happens while slowing, coasting, or slow accelerations. This has caused an immediate safety issue as you lose control of the car, especially when the shift into neutral is a hard shift. This hard shift will cause you to loose traction on wet, icy, or snowy surfaces. Although this is a known issue for this model and year, the vin for my specific vehicle shows of no recalls yet the problem persists. I am listing a date of yesterday as this is the most recent occurrence, though I have experienced it for the 2 years that I have owned the vehicle and it has been reported to the used dealership that I purchased it from. There is no longer a Maserati dealer or service center in Alaska. I have been in touch with other owners here in Alaska that have experienced the same issue.
Corrective Action:
While driving at low speeds, under 5mph, the car will shift itself into neutral. This happens while slowing, coasting, or slow accelerations. This has caused an immediate safety issue as you lose control of the car, especially when the shift into neutral is a hard shift. This hard shift will cause you to loose traction on wet, icy, or snowy surfaces. Although this is a known issue for this model and year, the vin for my specific vehicle shows of no recalls yet the problem persists. I am listing a date of yesterday as this is the most recent occurrence, though I have experienced it for the 2 years that I have owned the vehicle and it has been reported to the used dealership that I purchased it from. There is no longer a Maserati dealer or service center in Alaska. I have been in touch with other owners here in Alaska that have experienced the same issue.
Additional Notes:
While driving at low speeds, under 5mph, the car will shift itself into neutral. This happens while slowing, coasting, or slow accelerations. This has caused an immediate safety issue as you lose control of the car, especially when the shift into neutral is a hard shift. This hard shift will cause you to loose traction on wet, icy, or snowy surfaces. Although this is a known issue for this model and year, the vin for my specific vehicle shows of no recalls yet the problem persists. I am listing a date of yesterday as this is the most recent occurrence, though I have experienced it for the 2 years that I have owned the vehicle and it has been reported to the used dealership that I purchased it from. There is no longer a Maserati dealer or service center in Alaska. I have been in touch with other owners here in Alaska that have experienced the same issue.
Mfg Campaign: 11569584
Recall Date: Feb 2, 2024
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
on or around 12 october, my levante 2017 with 85 k mileage, started showing check engine light. i called the dealership the next day. the car stalled on the highway 3-5 times before i got to the dealership. i was told that the engine is dead and the car is NOT drivable anymore. This is a safety issue. stalling on a major highway can be dangerous. There are 3-4 other cases (online searching) whose same levante 2017 model had the same issue at very low mileages. The engine on that model is faulty and maserati of north america should be held accountable and recall so that it does not become a serious issues with other drivers still on the road. I now have to pay 38k to replace the engine being ordered from Italy. Maserati of north América will not help me with this. They should recall this model to check the defect in their twin turbo engine.
Corrective Action:
on or around 12 october, my levante 2017 with 85 k mileage, started showing check engine light. i called the dealership the next day. the car stalled on the highway 3-5 times before i got to the dealership. i was told that the engine is dead and the car is NOT drivable anymore. This is a safety issue. stalling on a major highway can be dangerous. There are 3-4 other cases (online searching) whose same levante 2017 model had the same issue at very low mileages. The engine on that model is faulty and maserati of north america should be held accountable and recall so that it does not become a serious issues with other drivers still on the road. I now have to pay 38k to replace the engine being ordered from Italy. Maserati of north América will not help me with this. They should recall this model to check the defect in their twin turbo engine.
Additional Notes:
on or around 12 october, my levante 2017 with 85 k mileage, started showing check engine light. i called the dealership the next day. the car stalled on the highway 3-5 times before i got to the dealership. i was told that the engine is dead and the car is NOT drivable anymore. This is a safety issue. stalling on a major highway can be dangerous. There are 3-4 other cases (online searching) whose same levante 2017 model had the same issue at very low mileages. The engine on that model is faulty and maserati of north america should be held accountable and recall so that it does not become a serious issues with other drivers still on the road. I now have to pay 38k to replace the engine being ordered from Italy. Maserati of north América will not help me with this. They should recall this model to check the defect in their twin turbo engine.
Mfg Campaign: 11553088
Recall Date: Nov 1, 2023
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have owned this car for over 2 years now. It has been plagued with issues with the Stop/Start feature on the car. When I’m in heavy or slow traffic the car will shut off and may not restart like it’s supposed to. It will sometimes shift into neutral or park and I will have to scramble to press the engine start button then shift the car back into drive. This will also happen whenever I’m approaching a yield sign where I may not be making a complete stop. I will be slowing down and the car will go into the stop/start and shut off and may not restart and may not be in drive when I’m basically rolling out into traffic. The Maserati website says that my vehicle was recalled for an issue that it seems like I’m consistently having however Maserati website for checking vin recalls days that my car has been repaired. I’ve complained to the dealer when I took the car in for service and all I get from them is “ Turn the stop/start feature off every time you drive the car”. This is a hassle because I have to scroll to menu #6 to do so. If I’m in a hurry, I may forget. I’m so scared my car is going to kill me. We have had several close calls especially in the yield situations. I feel like something needs to be done. There are other Levante owners in my year that are having the same issue. Maserati has not fixed this problem. It is still happening today. I’m including a picture off of social media that was posted today. I’m not alone here. Please help.
Corrective Action:
I have owned this car for over 2 years now. It has been plagued with issues with the Stop/Start feature on the car. When I’m in heavy or slow traffic the car will shut off and may not restart like it’s supposed to. It will sometimes shift into neutral or park and I will have to scramble to press the engine start button then shift the car back into drive. This will also happen whenever I’m approaching a yield sign where I may not be making a complete stop. I will be slowing down and the car will go into the stop/start and shut off and may not restart and may not be in drive when I’m basically rolling out into traffic. The Maserati website says that my vehicle was recalled for an issue that it seems like I’m consistently having however Maserati website for checking vin recalls days that my car has been repaired. I’ve complained to the dealer when I took the car in for service and all I get from them is “ Turn the stop/start feature off every time you drive the car”. This is a hassle because I have to scroll to menu #6 to do so. If I’m in a hurry, I may forget. I’m so scared my car is going to kill me. We have had several close calls especially in the yield situations. I feel like something needs to be done. There are other Levante owners in my year that are having the same issue. Maserati has not fixed this problem. It is still happening today. I’m including a picture off of social media that was posted today. I’m not alone here. Please help.
Additional Notes:
I have owned this car for over 2 years now. It has been plagued with issues with the Stop/Start feature on the car. When I’m in heavy or slow traffic the car will shut off and may not restart like it’s supposed to. It will sometimes shift into neutral or park and I will have to scramble to press the engine start button then shift the car back into drive. This will also happen whenever I’m approaching a yield sign where I may not be making a complete stop. I will be slowing down and the car will go into the stop/start and shut off and may not restart and may not be in drive when I’m basically rolling out into traffic. The Maserati website says that my vehicle was recalled for an issue that it seems like I’m consistently having however Maserati website for checking vin recalls days that my car has been repaired. I’ve complained to the dealer when I took the car in for service and all I get from them is “ Turn the stop/start feature off every time you drive the car”. This is a hassle because I have to scroll to menu #6 to do so. If I’m in a hurry, I may forget. I’m so scared my car is going to kill me. We have had several close calls especially in the yield situations. I feel like something needs to be done. There are other Levante owners in my year that are having the same issue. Maserati has not fixed this problem. It is still happening today. I’m including a picture off of social media that was posted today. I’m not alone here. Please help.
Mfg Campaign: 11520431
Recall Date: May 4, 2023
Maserati North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have owned this car for over 2 years now. It has been plagued with issues with the Stop/Start feature on the car. When I’m in heavy or slow traffic the car will shut off and may not restart like it’s supposed to. It will sometimes shift into neutral or park and I will have to scramble to press the engine start button then shift the car back into drive. This will also happen whenever I’m approaching a yield sign where I may not be making a complete stop. I will be slowing down and the car will go into the stop/start and shut off and may not restart and may not be in drive when I’m basically rolling out into traffic. The Maserati website says that my vehicle was recalled for an issue that it seems like I’m consistently having however Maserati website for checking vin recalls days that my car has been repaired. I’ve complained to the dealer when I took the car in for service and all I get from them is “ Turn the stop/start feature off every time you drive the car”. This is a hassle because I have to scroll to menu #6 to do so. If I’m in a hurry, I may forget. I’m so scared my car is going to kill me. We have had several close calls especially in the yield situations. I feel like something needs to be done. There are other Levante owners in my year that are having the same issue. Maserati has not fixed this problem. It is still happening today. I’m including a picture off of social media that was posted today. I’m not alone here. Please help.
Corrective Action:
I have owned this car for over 2 years now. It has been plagued with issues with the Stop/Start feature on the car. When I’m in heavy or slow traffic the car will shut off and may not restart like it’s supposed to. It will sometimes shift into neutral or park and I will have to scramble to press the engine start button then shift the car back into drive. This will also happen whenever I’m approaching a yield sign where I may not be making a complete stop. I will be slowing down and the car will go into the stop/start and shut off and may not restart and may not be in drive when I’m basically rolling out into traffic. The Maserati website says that my vehicle was recalled for an issue that it seems like I’m consistently having however Maserati website for checking vin recalls days that my car has been repaired. I’ve complained to the dealer when I took the car in for service and all I get from them is “ Turn the stop/start feature off every time you drive the car”. This is a hassle because I have to scroll to menu #6 to do so. If I’m in a hurry, I may forget. I’m so scared my car is going to kill me. We have had several close calls especially in the yield situations. I feel like something needs to be done. There are other Levante owners in my year that are having the same issue. Maserati has not fixed this problem. It is still happening today. I’m including a picture off of social media that was posted today. I’m not alone here. Please help.
Additional Notes:
I have owned this car for over 2 years now. It has been plagued with issues with the Stop/Start feature on the car. When I’m in heavy or slow traffic the car will shut off and may not restart like it’s supposed to. It will sometimes shift into neutral or park and I will have to scramble to press the engine start button then shift the car back into drive. This will also happen whenever I’m approaching a yield sign where I may not be making a complete stop. I will be slowing down and the car will go into the stop/start and shut off and may not restart and may not be in drive when I’m basically rolling out into traffic. The Maserati website says that my vehicle was recalled for an issue that it seems like I’m consistently having however Maserati website for checking vin recalls days that my car has been repaired. I’ve complained to the dealer when I took the car in for service and all I get from them is “ Turn the stop/start feature off every time you drive the car”. This is a hassle because I have to scroll to menu #6 to do so. If I’m in a hurry, I may forget. I’m so scared my car is going to kill me. We have had several close calls especially in the yield situations. I feel like something needs to be done. There are other Levante owners in my year that are having the same issue. Maserati has not fixed this problem. It is still happening today. I’m including a picture off of social media that was posted today. I’m not alone here. Please help.
Mfg Campaign: 11520431
Recall Date: May 4, 2023
Maserati North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have owned this car for over 2 years now. It has been plagued with issues with the Stop/Start feature on the car. When I’m in heavy or slow traffic the car will shut off and may not restart like it’s supposed to. It will sometimes shift into neutral or park and I will have to scramble to press the engine start button then shift the car back into drive. This will also happen whenever I’m approaching a yield sign where I may not be making a complete stop. I will be slowing down and the car will go into the stop/start and shut off and may not restart and may not be in drive when I’m basically rolling out into traffic. The Maserati website says that my vehicle was recalled for an issue that it seems like I’m consistently having however Maserati website for checking vin recalls days that my car has been repaired. I’ve complained to the dealer when I took the car in for service and all I get from them is “ Turn the stop/start feature off every time you drive the car”. This is a hassle because I have to scroll to menu #6 to do so. If I’m in a hurry, I may forget. I’m so scared my car is going to kill me. We have had several close calls especially in the yield situations. I feel like something needs to be done. There are other Levante owners in my year that are having the same issue. Maserati has not fixed this problem. It is still happening today. I’m including a picture off of social media that was posted today. I’m not alone here. Please help.
Corrective Action:
I have owned this car for over 2 years now. It has been plagued with issues with the Stop/Start feature on the car. When I’m in heavy or slow traffic the car will shut off and may not restart like it’s supposed to. It will sometimes shift into neutral or park and I will have to scramble to press the engine start button then shift the car back into drive. This will also happen whenever I’m approaching a yield sign where I may not be making a complete stop. I will be slowing down and the car will go into the stop/start and shut off and may not restart and may not be in drive when I’m basically rolling out into traffic. The Maserati website says that my vehicle was recalled for an issue that it seems like I’m consistently having however Maserati website for checking vin recalls days that my car has been repaired. I’ve complained to the dealer when I took the car in for service and all I get from them is “ Turn the stop/start feature off every time you drive the car”. This is a hassle because I have to scroll to menu #6 to do so. If I’m in a hurry, I may forget. I’m so scared my car is going to kill me. We have had several close calls especially in the yield situations. I feel like something needs to be done. There are other Levante owners in my year that are having the same issue. Maserati has not fixed this problem. It is still happening today. I’m including a picture off of social media that was posted today. I’m not alone here. Please help.
Additional Notes:
I have owned this car for over 2 years now. It has been plagued with issues with the Stop/Start feature on the car. When I’m in heavy or slow traffic the car will shut off and may not restart like it’s supposed to. It will sometimes shift into neutral or park and I will have to scramble to press the engine start button then shift the car back into drive. This will also happen whenever I’m approaching a yield sign where I may not be making a complete stop. I will be slowing down and the car will go into the stop/start and shut off and may not restart and may not be in drive when I’m basically rolling out into traffic. The Maserati website says that my vehicle was recalled for an issue that it seems like I’m consistently having however Maserati website for checking vin recalls days that my car has been repaired. I’ve complained to the dealer when I took the car in for service and all I get from them is “ Turn the stop/start feature off every time you drive the car”. This is a hassle because I have to scroll to menu #6 to do so. If I’m in a hurry, I may forget. I’m so scared my car is going to kill me. We have had several close calls especially in the yield situations. I feel like something needs to be done. There are other Levante owners in my year that are having the same issue. Maserati has not fixed this problem. It is still happening today. I’m including a picture off of social media that was posted today. I’m not alone here. Please help.
Mfg Campaign: 11520431
Recall Date: May 4, 2023
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Stop during mid high way had to restart multiple times
Corrective Action:
Stop during mid high way had to restart multiple times
Additional Notes:
Stop during mid high way had to restart multiple times
Mfg Campaign: 11502309
Recall Date: Jan 18, 2023
Maserati North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Stop during mid high way had to restart multiple times
Corrective Action:
Stop during mid high way had to restart multiple times
Additional Notes:
Stop during mid high way had to restart multiple times
Mfg Campaign: 11502309
Recall Date: Jan 18, 2023
Maserati North America, Inc.
Defect Description:
STEERING
Potential Consequences:
Stop during mid high way had to restart multiple times
Corrective Action:
Stop during mid high way had to restart multiple times
Additional Notes:
Stop during mid high way had to restart multiple times
Mfg Campaign: 11502309
Recall Date: Jan 18, 2023
Maserati North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2017 Maserati Levante when it comes to slowing down or stopping it hops in to neutral without any warning
Corrective Action:
My 2017 Maserati Levante when it comes to slowing down or stopping it hops in to neutral without any warning
Additional Notes:
My 2017 Maserati Levante when it comes to slowing down or stopping it hops in to neutral without any warning
Mfg Campaign: 11492225
Recall Date: Nov 4, 2022
Maserati North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
At slow speeds or when stopped vehicle shifts from drive into neutral by itself. Transmission May Shift into Neutral If the transmission unexpectedly shifts to neutral, or the engine shuts down, there is an increased risk of a crash. The contact stated that the issues still persist today and have almost caused two accidents.
Corrective Action:
At slow speeds or when stopped vehicle shifts from drive into neutral by itself. Transmission May Shift into Neutral If the transmission unexpectedly shifts to neutral, or the engine shuts down, there is an increased risk of a crash. The contact stated that the issues still persist today and have almost caused two accidents.
Additional Notes:
At slow speeds or when stopped vehicle shifts from drive into neutral by itself. Transmission May Shift into Neutral If the transmission unexpectedly shifts to neutral, or the engine shuts down, there is an increased risk of a crash. The contact stated that the issues still persist today and have almost caused two accidents.
Mfg Campaign: 11466094
Recall Date: May 25, 2022
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