Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Nissan Armada and 2020-2021 INFINITI QX80 vehicles equipped with V8 engines. The impeller can swell and bind within the fuel pump module, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R21A2, R21A3
Recall Date: May 20, 2021
Consumer Complaints
33 ComplaintsNissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle no start - What component or system failed or malfunctioned and is it available for inspection upon request? brake switch not operating properly. old part not available, had to have replaced. - How was your safety or the safety of others put at risk? personal safety, not knowing if the vehicle was going to start and where you would be at the time it happens. - Has the problem been reproduced or confirmed by a dealer or independent service center? yes, vehicle was taken to Nissan dealership for issue and repair. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Corrective Action:
Vehicle no start - What component or system failed or malfunctioned and is it available for inspection upon request? brake switch not operating properly. old part not available, had to have replaced. - How was your safety or the safety of others put at risk? personal safety, not knowing if the vehicle was going to start and where you would be at the time it happens. - Has the problem been reproduced or confirmed by a dealer or independent service center? yes, vehicle was taken to Nissan dealership for issue and repair. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Additional Notes:
Vehicle no start - What component or system failed or malfunctioned and is it available for inspection upon request? brake switch not operating properly. old part not available, had to have replaced. - How was your safety or the safety of others put at risk? personal safety, not knowing if the vehicle was going to start and where you would be at the time it happens. - Has the problem been reproduced or confirmed by a dealer or independent service center? yes, vehicle was taken to Nissan dealership for issue and repair. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Mfg Campaign: 11525559
Recall Date: Jun 6, 2023
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THERE MANY TIMES EATHER ONE BACKING UP THAT BREAKS COME ON OR IF I DRIVEING AND SOMETHING JUST SLIGHTLY IN MY LANE BRAKES COME ON THIS CAN CAUSE HUGE PROBEMS. 1) IT CAUSE CAR TO WRECK 2) IT WARES BREAKS DOWN FASTER AS IT APPLYING BRAKES WHEN NOT NEEEDED NOTE IN CURSE CONTROL GOING DOWN A HILL CAR IS UNABLE TO KEEP IT SPEED THE SAME NO PROGRAMING FOR THIS WAS DONE, TWO CRUSE CONTROL HAS BE ON FOR ANY OF SAFTY FEACHERS WORK 3 IF U COMEING UP ON CAR FAST BREAKS WILL NOT COME ON IN SHORT U WILL HIT CAR IN FRONT U THERE IS HUGE PROGRAMING PROBEM WITH THIS U WOULD THINK THAT THE PROGRAMEING WOULD NOT BE SO BADLY MADE I NOTACE THESE PROBEMS BUT THEY CANT FIND ANY CODES WICH WOULD CAUSE IT AND U HAVE RECREAT WHAT MADE IT HAPPEN FIRST TIME CAR WILL SLOW DOWN IF IN CRUSE CONTROL BUT I DONT GET WHY WONT STOP THE CAR IF CAR IN FRONT IS STOP AND U COMEING UP ON IT TO FAST THE PROGRAMING IS ALL OVER INTERNET THAT THERE HUGE PROBEM I ASK THAT THEY BE FORCE TO FIX THE BREAKS, ALSO THIS IS A 6000 IB CAR FRONT BRAKES ON MY DODGE CHARGER WAS TWICE AS BIG WHY TO STOP IT WHY ARE BREAKS IN FRONT AND ROTOR SO SMALL THIS MIGHT NOT BE SPOTS CAR BUT WAYS MORE THEN H1 HUMMER
Corrective Action:
THERE MANY TIMES EATHER ONE BACKING UP THAT BREAKS COME ON OR IF I DRIVEING AND SOMETHING JUST SLIGHTLY IN MY LANE BRAKES COME ON THIS CAN CAUSE HUGE PROBEMS. 1) IT CAUSE CAR TO WRECK 2) IT WARES BREAKS DOWN FASTER AS IT APPLYING BRAKES WHEN NOT NEEEDED NOTE IN CURSE CONTROL GOING DOWN A HILL CAR IS UNABLE TO KEEP IT SPEED THE SAME NO PROGRAMING FOR THIS WAS DONE, TWO CRUSE CONTROL HAS BE ON FOR ANY OF SAFTY FEACHERS WORK 3 IF U COMEING UP ON CAR FAST BREAKS WILL NOT COME ON IN SHORT U WILL HIT CAR IN FRONT U THERE IS HUGE PROGRAMING PROBEM WITH THIS U WOULD THINK THAT THE PROGRAMEING WOULD NOT BE SO BADLY MADE I NOTACE THESE PROBEMS BUT THEY CANT FIND ANY CODES WICH WOULD CAUSE IT AND U HAVE RECREAT WHAT MADE IT HAPPEN FIRST TIME CAR WILL SLOW DOWN IF IN CRUSE CONTROL BUT I DONT GET WHY WONT STOP THE CAR IF CAR IN FRONT IS STOP AND U COMEING UP ON IT TO FAST THE PROGRAMING IS ALL OVER INTERNET THAT THERE HUGE PROBEM I ASK THAT THEY BE FORCE TO FIX THE BREAKS, ALSO THIS IS A 6000 IB CAR FRONT BRAKES ON MY DODGE CHARGER WAS TWICE AS BIG WHY TO STOP IT WHY ARE BREAKS IN FRONT AND ROTOR SO SMALL THIS MIGHT NOT BE SPOTS CAR BUT WAYS MORE THEN H1 HUMMER
Additional Notes:
THERE MANY TIMES EATHER ONE BACKING UP THAT BREAKS COME ON OR IF I DRIVEING AND SOMETHING JUST SLIGHTLY IN MY LANE BRAKES COME ON THIS CAN CAUSE HUGE PROBEMS. 1) IT CAUSE CAR TO WRECK 2) IT WARES BREAKS DOWN FASTER AS IT APPLYING BRAKES WHEN NOT NEEEDED NOTE IN CURSE CONTROL GOING DOWN A HILL CAR IS UNABLE TO KEEP IT SPEED THE SAME NO PROGRAMING FOR THIS WAS DONE, TWO CRUSE CONTROL HAS BE ON FOR ANY OF SAFTY FEACHERS WORK 3 IF U COMEING UP ON CAR FAST BREAKS WILL NOT COME ON IN SHORT U WILL HIT CAR IN FRONT U THERE IS HUGE PROGRAMING PROBEM WITH THIS U WOULD THINK THAT THE PROGRAMEING WOULD NOT BE SO BADLY MADE I NOTACE THESE PROBEMS BUT THEY CANT FIND ANY CODES WICH WOULD CAUSE IT AND U HAVE RECREAT WHAT MADE IT HAPPEN FIRST TIME CAR WILL SLOW DOWN IF IN CRUSE CONTROL BUT I DONT GET WHY WONT STOP THE CAR IF CAR IN FRONT IS STOP AND U COMEING UP ON IT TO FAST THE PROGRAMING IS ALL OVER INTERNET THAT THERE HUGE PROBEM I ASK THAT THEY BE FORCE TO FIX THE BREAKS, ALSO THIS IS A 6000 IB CAR FRONT BRAKES ON MY DODGE CHARGER WAS TWICE AS BIG WHY TO STOP IT WHY ARE BREAKS IN FRONT AND ROTOR SO SMALL THIS MIGHT NOT BE SPOTS CAR BUT WAYS MORE THEN H1 HUMMER
Mfg Campaign: 11519711
Recall Date: Apr 30, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
THERE MANY TIMES EATHER ONE BACKING UP THAT BREAKS COME ON OR IF I DRIVEING AND SOMETHING JUST SLIGHTLY IN MY LANE BRAKES COME ON THIS CAN CAUSE HUGE PROBEMS. 1) IT CAUSE CAR TO WRECK 2) IT WARES BREAKS DOWN FASTER AS IT APPLYING BRAKES WHEN NOT NEEEDED NOTE IN CURSE CONTROL GOING DOWN A HILL CAR IS UNABLE TO KEEP IT SPEED THE SAME NO PROGRAMING FOR THIS WAS DONE, TWO CRUSE CONTROL HAS BE ON FOR ANY OF SAFTY FEACHERS WORK 3 IF U COMEING UP ON CAR FAST BREAKS WILL NOT COME ON IN SHORT U WILL HIT CAR IN FRONT U THERE IS HUGE PROGRAMING PROBEM WITH THIS U WOULD THINK THAT THE PROGRAMEING WOULD NOT BE SO BADLY MADE I NOTACE THESE PROBEMS BUT THEY CANT FIND ANY CODES WICH WOULD CAUSE IT AND U HAVE RECREAT WHAT MADE IT HAPPEN FIRST TIME CAR WILL SLOW DOWN IF IN CRUSE CONTROL BUT I DONT GET WHY WONT STOP THE CAR IF CAR IN FRONT IS STOP AND U COMEING UP ON IT TO FAST THE PROGRAMING IS ALL OVER INTERNET THAT THERE HUGE PROBEM I ASK THAT THEY BE FORCE TO FIX THE BREAKS, ALSO THIS IS A 6000 IB CAR FRONT BRAKES ON MY DODGE CHARGER WAS TWICE AS BIG WHY TO STOP IT WHY ARE BREAKS IN FRONT AND ROTOR SO SMALL THIS MIGHT NOT BE SPOTS CAR BUT WAYS MORE THEN H1 HUMMER
Corrective Action:
THERE MANY TIMES EATHER ONE BACKING UP THAT BREAKS COME ON OR IF I DRIVEING AND SOMETHING JUST SLIGHTLY IN MY LANE BRAKES COME ON THIS CAN CAUSE HUGE PROBEMS. 1) IT CAUSE CAR TO WRECK 2) IT WARES BREAKS DOWN FASTER AS IT APPLYING BRAKES WHEN NOT NEEEDED NOTE IN CURSE CONTROL GOING DOWN A HILL CAR IS UNABLE TO KEEP IT SPEED THE SAME NO PROGRAMING FOR THIS WAS DONE, TWO CRUSE CONTROL HAS BE ON FOR ANY OF SAFTY FEACHERS WORK 3 IF U COMEING UP ON CAR FAST BREAKS WILL NOT COME ON IN SHORT U WILL HIT CAR IN FRONT U THERE IS HUGE PROGRAMING PROBEM WITH THIS U WOULD THINK THAT THE PROGRAMEING WOULD NOT BE SO BADLY MADE I NOTACE THESE PROBEMS BUT THEY CANT FIND ANY CODES WICH WOULD CAUSE IT AND U HAVE RECREAT WHAT MADE IT HAPPEN FIRST TIME CAR WILL SLOW DOWN IF IN CRUSE CONTROL BUT I DONT GET WHY WONT STOP THE CAR IF CAR IN FRONT IS STOP AND U COMEING UP ON IT TO FAST THE PROGRAMING IS ALL OVER INTERNET THAT THERE HUGE PROBEM I ASK THAT THEY BE FORCE TO FIX THE BREAKS, ALSO THIS IS A 6000 IB CAR FRONT BRAKES ON MY DODGE CHARGER WAS TWICE AS BIG WHY TO STOP IT WHY ARE BREAKS IN FRONT AND ROTOR SO SMALL THIS MIGHT NOT BE SPOTS CAR BUT WAYS MORE THEN H1 HUMMER
Additional Notes:
THERE MANY TIMES EATHER ONE BACKING UP THAT BREAKS COME ON OR IF I DRIVEING AND SOMETHING JUST SLIGHTLY IN MY LANE BRAKES COME ON THIS CAN CAUSE HUGE PROBEMS. 1) IT CAUSE CAR TO WRECK 2) IT WARES BREAKS DOWN FASTER AS IT APPLYING BRAKES WHEN NOT NEEEDED NOTE IN CURSE CONTROL GOING DOWN A HILL CAR IS UNABLE TO KEEP IT SPEED THE SAME NO PROGRAMING FOR THIS WAS DONE, TWO CRUSE CONTROL HAS BE ON FOR ANY OF SAFTY FEACHERS WORK 3 IF U COMEING UP ON CAR FAST BREAKS WILL NOT COME ON IN SHORT U WILL HIT CAR IN FRONT U THERE IS HUGE PROGRAMING PROBEM WITH THIS U WOULD THINK THAT THE PROGRAMEING WOULD NOT BE SO BADLY MADE I NOTACE THESE PROBEMS BUT THEY CANT FIND ANY CODES WICH WOULD CAUSE IT AND U HAVE RECREAT WHAT MADE IT HAPPEN FIRST TIME CAR WILL SLOW DOWN IF IN CRUSE CONTROL BUT I DONT GET WHY WONT STOP THE CAR IF CAR IN FRONT IS STOP AND U COMEING UP ON IT TO FAST THE PROGRAMING IS ALL OVER INTERNET THAT THERE HUGE PROBEM I ASK THAT THEY BE FORCE TO FIX THE BREAKS, ALSO THIS IS A 6000 IB CAR FRONT BRAKES ON MY DODGE CHARGER WAS TWICE AS BIG WHY TO STOP IT WHY ARE BREAKS IN FRONT AND ROTOR SO SMALL THIS MIGHT NOT BE SPOTS CAR BUT WAYS MORE THEN H1 HUMMER
Mfg Campaign: 11519711
Recall Date: Apr 30, 2023
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
BCI Malfunction - caused brakes to seize up while driving. The first time I received this warning, in August 2022, it only caused my car not to start. After multiple attempts to start the vehicle, I finally was able to get it started and I scheduled repair at Nissan. When I took it in for repair, the Service Advisor said since the warning light was not actively illuminating, they were not able to pull codes and therefore not able to diagnose or repair. They sent me on my way and instructed me to return when the warning was displayed again. During this visit, my car was still under the mfg. warranty. Last week, while driving 50 mph and about to enter the freeway in Southern CA with 75+ speeds, the BCI Malfunction light came on and my brakes immediately seized causing me to stop abruptly. I was able to move to the side of the road and call a tow truck. The vehicle was towed to Nissan who had it for 3 days and said they were unable to duplicate the issue and felt the brake switch was just out of adjustment. I'm not sure how a brake switch could become out of adjustment and it does not sound like a reasonable answer to me. I do not feel safe driving this vehicle. If you look up Nissan Armada BCI Malfunction on an internet search, you will find several complaints with owners having the same issue. Why is this not a RECALL?! This is a major safety issue if the brakes are seizing up while driving! I was getting ready to enter the freeway and in Southern CA, freeway speed is 75+ mph! Is it going to take someone dying before Nissan handles this problem???
Corrective Action:
BCI Malfunction - caused brakes to seize up while driving. The first time I received this warning, in August 2022, it only caused my car not to start. After multiple attempts to start the vehicle, I finally was able to get it started and I scheduled repair at Nissan. When I took it in for repair, the Service Advisor said since the warning light was not actively illuminating, they were not able to pull codes and therefore not able to diagnose or repair. They sent me on my way and instructed me to return when the warning was displayed again. During this visit, my car was still under the mfg. warranty. Last week, while driving 50 mph and about to enter the freeway in Southern CA with 75+ speeds, the BCI Malfunction light came on and my brakes immediately seized causing me to stop abruptly. I was able to move to the side of the road and call a tow truck. The vehicle was towed to Nissan who had it for 3 days and said they were unable to duplicate the issue and felt the brake switch was just out of adjustment. I'm not sure how a brake switch could become out of adjustment and it does not sound like a reasonable answer to me. I do not feel safe driving this vehicle. If you look up Nissan Armada BCI Malfunction on an internet search, you will find several complaints with owners having the same issue. Why is this not a RECALL?! This is a major safety issue if the brakes are seizing up while driving! I was getting ready to enter the freeway and in Southern CA, freeway speed is 75+ mph! Is it going to take someone dying before Nissan handles this problem???
Additional Notes:
BCI Malfunction - caused brakes to seize up while driving. The first time I received this warning, in August 2022, it only caused my car not to start. After multiple attempts to start the vehicle, I finally was able to get it started and I scheduled repair at Nissan. When I took it in for repair, the Service Advisor said since the warning light was not actively illuminating, they were not able to pull codes and therefore not able to diagnose or repair. They sent me on my way and instructed me to return when the warning was displayed again. During this visit, my car was still under the mfg. warranty. Last week, while driving 50 mph and about to enter the freeway in Southern CA with 75+ speeds, the BCI Malfunction light came on and my brakes immediately seized causing me to stop abruptly. I was able to move to the side of the road and call a tow truck. The vehicle was towed to Nissan who had it for 3 days and said they were unable to duplicate the issue and felt the brake switch was just out of adjustment. I'm not sure how a brake switch could become out of adjustment and it does not sound like a reasonable answer to me. I do not feel safe driving this vehicle. If you look up Nissan Armada BCI Malfunction on an internet search, you will find several complaints with owners having the same issue. Why is this not a RECALL?! This is a major safety issue if the brakes are seizing up while driving! I was getting ready to enter the freeway and in Southern CA, freeway speed is 75+ mph! Is it going to take someone dying before Nissan handles this problem???
Mfg Campaign: 11487330
Recall Date: Sep 30, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 2020 Nissan Armada Platinum began with a BCI Malfunction notification on the dash, as well as multiple other warning lights illuminating on the same time on the dash. As well the low windshield washer fluid light came on after just changing the oil and checking fluids in mid-June. Reservoir was filled with additional washer fluid, the notification went off, but returned 30 minutes later despite the reservoir being full. Later in the day, the gear shift would not immediately engage to allow me to put the car into drive. While sitting at a stop light in a turn lane the car was put into Park to adjust the Navigation settings. From that point, the car would not shift into any other gear to make the car operational. Panicked and blocking traffic in the road, the car was turned off in the hopes it could be turned back on and it would engage the gear shift. The Armada would not start after that point at all. I sat for ten minutes attempting to restart the car, constantly having to get out of my car to waive traffic around me, putting myself at risk of being hit. Thankfully, a local Fire Dept was coming back from a call, and stopped to assist me. They blocked traffic to my right with their fire engine, and a family member came and blocked traffic from behind me with their vehicle to keep me safer than I had been. The Firemen tried everything they could to get the car to start to get the car to safety as we contacted a tow truck. With no success after another 20 minutes, they had to get a long screwdriver from the fire engine to release the shift lock to be able to put the Armada in Neutral. It took three firemen, and a family member to be able to push the car across three lanes of traffic, with the fire engine driving alongside my right to block traffic, pushing me into a busy intersection (at one point with an 18-wheel coming at us) to make a right onto the connecting street to a gas station parking lot to await a tow to the dealership. So scary!
Corrective Action:
The 2020 Nissan Armada Platinum began with a BCI Malfunction notification on the dash, as well as multiple other warning lights illuminating on the same time on the dash. As well the low windshield washer fluid light came on after just changing the oil and checking fluids in mid-June. Reservoir was filled with additional washer fluid, the notification went off, but returned 30 minutes later despite the reservoir being full. Later in the day, the gear shift would not immediately engage to allow me to put the car into drive. While sitting at a stop light in a turn lane the car was put into Park to adjust the Navigation settings. From that point, the car would not shift into any other gear to make the car operational. Panicked and blocking traffic in the road, the car was turned off in the hopes it could be turned back on and it would engage the gear shift. The Armada would not start after that point at all. I sat for ten minutes attempting to restart the car, constantly having to get out of my car to waive traffic around me, putting myself at risk of being hit. Thankfully, a local Fire Dept was coming back from a call, and stopped to assist me. They blocked traffic to my right with their fire engine, and a family member came and blocked traffic from behind me with their vehicle to keep me safer than I had been. The Firemen tried everything they could to get the car to start to get the car to safety as we contacted a tow truck. With no success after another 20 minutes, they had to get a long screwdriver from the fire engine to release the shift lock to be able to put the Armada in Neutral. It took three firemen, and a family member to be able to push the car across three lanes of traffic, with the fire engine driving alongside my right to block traffic, pushing me into a busy intersection (at one point with an 18-wheel coming at us) to make a right onto the connecting street to a gas station parking lot to await a tow to the dealership. So scary!
Additional Notes:
The 2020 Nissan Armada Platinum began with a BCI Malfunction notification on the dash, as well as multiple other warning lights illuminating on the same time on the dash. As well the low windshield washer fluid light came on after just changing the oil and checking fluids in mid-June. Reservoir was filled with additional washer fluid, the notification went off, but returned 30 minutes later despite the reservoir being full. Later in the day, the gear shift would not immediately engage to allow me to put the car into drive. While sitting at a stop light in a turn lane the car was put into Park to adjust the Navigation settings. From that point, the car would not shift into any other gear to make the car operational. Panicked and blocking traffic in the road, the car was turned off in the hopes it could be turned back on and it would engage the gear shift. The Armada would not start after that point at all. I sat for ten minutes attempting to restart the car, constantly having to get out of my car to waive traffic around me, putting myself at risk of being hit. Thankfully, a local Fire Dept was coming back from a call, and stopped to assist me. They blocked traffic to my right with their fire engine, and a family member came and blocked traffic from behind me with their vehicle to keep me safer than I had been. The Firemen tried everything they could to get the car to start to get the car to safety as we contacted a tow truck. With no success after another 20 minutes, they had to get a long screwdriver from the fire engine to release the shift lock to be able to put the Armada in Neutral. It took three firemen, and a family member to be able to push the car across three lanes of traffic, with the fire engine driving alongside my right to block traffic, pushing me into a busy intersection (at one point with an 18-wheel coming at us) to make a right onto the connecting street to a gas station parking lot to await a tow to the dealership. So scary!
Mfg Campaign: 11475940
Recall Date: Jul 26, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The 2020 Nissan Armada Platinum began with a BCI Malfunction notification on the dash, as well as multiple other warning lights illuminating on the same time on the dash. As well the low windshield washer fluid light came on after just changing the oil and checking fluids in mid-June. Reservoir was filled with additional washer fluid, the notification went off, but returned 30 minutes later despite the reservoir being full. Later in the day, the gear shift would not immediately engage to allow me to put the car into drive. While sitting at a stop light in a turn lane the car was put into Park to adjust the Navigation settings. From that point, the car would not shift into any other gear to make the car operational. Panicked and blocking traffic in the road, the car was turned off in the hopes it could be turned back on and it would engage the gear shift. The Armada would not start after that point at all. I sat for ten minutes attempting to restart the car, constantly having to get out of my car to waive traffic around me, putting myself at risk of being hit. Thankfully, a local Fire Dept was coming back from a call, and stopped to assist me. They blocked traffic to my right with their fire engine, and a family member came and blocked traffic from behind me with their vehicle to keep me safer than I had been. The Firemen tried everything they could to get the car to start to get the car to safety as we contacted a tow truck. With no success after another 20 minutes, they had to get a long screwdriver from the fire engine to release the shift lock to be able to put the Armada in Neutral. It took three firemen, and a family member to be able to push the car across three lanes of traffic, with the fire engine driving alongside my right to block traffic, pushing me into a busy intersection (at one point with an 18-wheel coming at us) to make a right onto the connecting street to a gas station parking lot to await a tow to the dealership. So scary!
Corrective Action:
The 2020 Nissan Armada Platinum began with a BCI Malfunction notification on the dash, as well as multiple other warning lights illuminating on the same time on the dash. As well the low windshield washer fluid light came on after just changing the oil and checking fluids in mid-June. Reservoir was filled with additional washer fluid, the notification went off, but returned 30 minutes later despite the reservoir being full. Later in the day, the gear shift would not immediately engage to allow me to put the car into drive. While sitting at a stop light in a turn lane the car was put into Park to adjust the Navigation settings. From that point, the car would not shift into any other gear to make the car operational. Panicked and blocking traffic in the road, the car was turned off in the hopes it could be turned back on and it would engage the gear shift. The Armada would not start after that point at all. I sat for ten minutes attempting to restart the car, constantly having to get out of my car to waive traffic around me, putting myself at risk of being hit. Thankfully, a local Fire Dept was coming back from a call, and stopped to assist me. They blocked traffic to my right with their fire engine, and a family member came and blocked traffic from behind me with their vehicle to keep me safer than I had been. The Firemen tried everything they could to get the car to start to get the car to safety as we contacted a tow truck. With no success after another 20 minutes, they had to get a long screwdriver from the fire engine to release the shift lock to be able to put the Armada in Neutral. It took three firemen, and a family member to be able to push the car across three lanes of traffic, with the fire engine driving alongside my right to block traffic, pushing me into a busy intersection (at one point with an 18-wheel coming at us) to make a right onto the connecting street to a gas station parking lot to await a tow to the dealership. So scary!
Additional Notes:
The 2020 Nissan Armada Platinum began with a BCI Malfunction notification on the dash, as well as multiple other warning lights illuminating on the same time on the dash. As well the low windshield washer fluid light came on after just changing the oil and checking fluids in mid-June. Reservoir was filled with additional washer fluid, the notification went off, but returned 30 minutes later despite the reservoir being full. Later in the day, the gear shift would not immediately engage to allow me to put the car into drive. While sitting at a stop light in a turn lane the car was put into Park to adjust the Navigation settings. From that point, the car would not shift into any other gear to make the car operational. Panicked and blocking traffic in the road, the car was turned off in the hopes it could be turned back on and it would engage the gear shift. The Armada would not start after that point at all. I sat for ten minutes attempting to restart the car, constantly having to get out of my car to waive traffic around me, putting myself at risk of being hit. Thankfully, a local Fire Dept was coming back from a call, and stopped to assist me. They blocked traffic to my right with their fire engine, and a family member came and blocked traffic from behind me with their vehicle to keep me safer than I had been. The Firemen tried everything they could to get the car to start to get the car to safety as we contacted a tow truck. With no success after another 20 minutes, they had to get a long screwdriver from the fire engine to release the shift lock to be able to put the Armada in Neutral. It took three firemen, and a family member to be able to push the car across three lanes of traffic, with the fire engine driving alongside my right to block traffic, pushing me into a busy intersection (at one point with an 18-wheel coming at us) to make a right onto the connecting street to a gas station parking lot to await a tow to the dealership. So scary!
Mfg Campaign: 11475940
Recall Date: Jul 26, 2022
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The 2020 Nissan Armada Platinum began with a BCI Malfunction notification on the dash, as well as multiple other warning lights illuminating on the same time on the dash. As well the low windshield washer fluid light came on after just changing the oil and checking fluids in mid-June. Reservoir was filled with additional washer fluid, the notification went off, but returned 30 minutes later despite the reservoir being full. Later in the day, the gear shift would not immediately engage to allow me to put the car into drive. While sitting at a stop light in a turn lane the car was put into Park to adjust the Navigation settings. From that point, the car would not shift into any other gear to make the car operational. Panicked and blocking traffic in the road, the car was turned off in the hopes it could be turned back on and it would engage the gear shift. The Armada would not start after that point at all. I sat for ten minutes attempting to restart the car, constantly having to get out of my car to waive traffic around me, putting myself at risk of being hit. Thankfully, a local Fire Dept was coming back from a call, and stopped to assist me. They blocked traffic to my right with their fire engine, and a family member came and blocked traffic from behind me with their vehicle to keep me safer than I had been. The Firemen tried everything they could to get the car to start to get the car to safety as we contacted a tow truck. With no success after another 20 minutes, they had to get a long screwdriver from the fire engine to release the shift lock to be able to put the Armada in Neutral. It took three firemen, and a family member to be able to push the car across three lanes of traffic, with the fire engine driving alongside my right to block traffic, pushing me into a busy intersection (at one point with an 18-wheel coming at us) to make a right onto the connecting street to a gas station parking lot to await a tow to the dealership. So scary!
Corrective Action:
The 2020 Nissan Armada Platinum began with a BCI Malfunction notification on the dash, as well as multiple other warning lights illuminating on the same time on the dash. As well the low windshield washer fluid light came on after just changing the oil and checking fluids in mid-June. Reservoir was filled with additional washer fluid, the notification went off, but returned 30 minutes later despite the reservoir being full. Later in the day, the gear shift would not immediately engage to allow me to put the car into drive. While sitting at a stop light in a turn lane the car was put into Park to adjust the Navigation settings. From that point, the car would not shift into any other gear to make the car operational. Panicked and blocking traffic in the road, the car was turned off in the hopes it could be turned back on and it would engage the gear shift. The Armada would not start after that point at all. I sat for ten minutes attempting to restart the car, constantly having to get out of my car to waive traffic around me, putting myself at risk of being hit. Thankfully, a local Fire Dept was coming back from a call, and stopped to assist me. They blocked traffic to my right with their fire engine, and a family member came and blocked traffic from behind me with their vehicle to keep me safer than I had been. The Firemen tried everything they could to get the car to start to get the car to safety as we contacted a tow truck. With no success after another 20 minutes, they had to get a long screwdriver from the fire engine to release the shift lock to be able to put the Armada in Neutral. It took three firemen, and a family member to be able to push the car across three lanes of traffic, with the fire engine driving alongside my right to block traffic, pushing me into a busy intersection (at one point with an 18-wheel coming at us) to make a right onto the connecting street to a gas station parking lot to await a tow to the dealership. So scary!
Additional Notes:
The 2020 Nissan Armada Platinum began with a BCI Malfunction notification on the dash, as well as multiple other warning lights illuminating on the same time on the dash. As well the low windshield washer fluid light came on after just changing the oil and checking fluids in mid-June. Reservoir was filled with additional washer fluid, the notification went off, but returned 30 minutes later despite the reservoir being full. Later in the day, the gear shift would not immediately engage to allow me to put the car into drive. While sitting at a stop light in a turn lane the car was put into Park to adjust the Navigation settings. From that point, the car would not shift into any other gear to make the car operational. Panicked and blocking traffic in the road, the car was turned off in the hopes it could be turned back on and it would engage the gear shift. The Armada would not start after that point at all. I sat for ten minutes attempting to restart the car, constantly having to get out of my car to waive traffic around me, putting myself at risk of being hit. Thankfully, a local Fire Dept was coming back from a call, and stopped to assist me. They blocked traffic to my right with their fire engine, and a family member came and blocked traffic from behind me with their vehicle to keep me safer than I had been. The Firemen tried everything they could to get the car to start to get the car to safety as we contacted a tow truck. With no success after another 20 minutes, they had to get a long screwdriver from the fire engine to release the shift lock to be able to put the Armada in Neutral. It took three firemen, and a family member to be able to push the car across three lanes of traffic, with the fire engine driving alongside my right to block traffic, pushing me into a busy intersection (at one point with an 18-wheel coming at us) to make a right onto the connecting street to a gas station parking lot to await a tow to the dealership. So scary!
Mfg Campaign: 11475940
Recall Date: Jul 26, 2022
Nissan North America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2020 Nissan Armada. The contact stated that while the vehicle was parked, there was oil leaking onto the ground. The dealer and Jenkins Nissan of Leesburg (8865 US-441, Leesburg, FL 34788) were made aware of the failure. Jenkins Nissan of Leesburg informed the contact of NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) associated with the VIN and scheduled an upcoming appointment for diagnostic testing. Both dealers informed the contact that parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was a stop-sale issued on the vehicle in June 2021. The failure mileage was approximately 43,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Nissan Armada. The contact stated that while the vehicle was parked, there was oil leaking onto the ground. The dealer and Jenkins Nissan of Leesburg (8865 US-441, Leesburg, FL 34788) were made aware of the failure. Jenkins Nissan of Leesburg informed the contact of NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) associated with the VIN and scheduled an upcoming appointment for diagnostic testing. Both dealers informed the contact that parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was a stop-sale issued on the vehicle in June 2021. The failure mileage was approximately 43,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Nissan Armada. The contact stated that while the vehicle was parked, there was oil leaking onto the ground. The dealer and Jenkins Nissan of Leesburg (8865 US-441, Leesburg, FL 34788) were made aware of the failure. Jenkins Nissan of Leesburg informed the contact of NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) associated with the VIN and scheduled an upcoming appointment for diagnostic testing. Both dealers informed the contact that parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was a stop-sale issued on the vehicle in June 2021. The failure mileage was approximately 43,000. Parts distribution disconnect.
Mfg Campaign: 11455722
Recall Date: Mar 8, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On multiple occasions, when I stop on stop sign or light and then start hitting gas the car won’t move , engine turn off almost to the point where no sounds come off the engine. This happened on multiple occasions on high ways, in town and keeps happening. I took to Nissan service and I was told everything is fine . Then it keeps happening creating huge safety risks .
Corrective Action:
On multiple occasions, when I stop on stop sign or light and then start hitting gas the car won’t move , engine turn off almost to the point where no sounds come off the engine. This happened on multiple occasions on high ways, in town and keeps happening. I took to Nissan service and I was told everything is fine . Then it keeps happening creating huge safety risks .
Additional Notes:
On multiple occasions, when I stop on stop sign or light and then start hitting gas the car won’t move , engine turn off almost to the point where no sounds come off the engine. This happened on multiple occasions on high ways, in town and keeps happening. I took to Nissan service and I was told everything is fine . Then it keeps happening creating huge safety risks .
Mfg Campaign: 11454364
Recall Date: Feb 27, 2022
Nissan North America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2020 Nissan Armada. The contact was informed by the dealer that the VIN was included in NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Nissan Armada. The contact was informed by the dealer that the VIN was included in NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Nissan Armada. The contact was informed by the dealer that the VIN was included in NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11440270
Recall Date: Nov 12, 2021
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car had the recall work completed about a month ago, just for your information. Yesterday, while out with a friend ,I noticed, and made comments aloud about “ is my car in drive?”…”my car feels like it’s ‘pulling’ or something, almost like the emergency brake engaged …(but it was NOT) periodically I continued to mutter these same types of statements intermittently. I had decided, if the vehicle continued, I would call dealership for appt. It is still under complete warranty and just turned 16,000 miles. Later that afternoon, at about 5:30 pm My friend and I were driving out of a restaurant parking lot, preparing to pull onto a (somewhat) main rd, when suddenly, and without any warning the car UNEXPECTEDLY ACCELERATED, totally,lunging us forward up a curb, up onto a berm/median, that divides north and southbound traffic, and OVER a Boulder/huge decorative rock, app. Three feet high, slammed us back down, both very frightened , I yelled “I can’t make it stop!!” I thought to turn off engine or put into neutral ,as we were then on the wrong side of the road ,facing oncoming traffic….My friend yelled for me to turn into another parking lot. At that juncture I was able to do so, successfully, then turned the car off. I’m still unsure if I was able to place the out-of-control car in neutral. Even with seatbelts on, we were being tossed up and down like rag dolls.friend immediately tearful due to sternum pain & hand pain. My hand was hurting, as was my rib cage area in front right and right side of spine & knee. These “injuries” were noticeable within a few minutes of exiting the car, calming down a bit & looking to see damage.We were beyond stunned, and were attempting to figure out what had just happened to us!The undercarriage of the vehicle appeared bent,hood buckled ,pieces of under car were left in oncoming lane,paint cracks from force jamming car into curbs, median/berm & Boulder.Followed Nissan protocol.Car towed to nearest dealer,they will call w/I days.
Corrective Action:
My car had the recall work completed about a month ago, just for your information. Yesterday, while out with a friend ,I noticed, and made comments aloud about “ is my car in drive?”…”my car feels like it’s ‘pulling’ or something, almost like the emergency brake engaged …(but it was NOT) periodically I continued to mutter these same types of statements intermittently. I had decided, if the vehicle continued, I would call dealership for appt. It is still under complete warranty and just turned 16,000 miles. Later that afternoon, at about 5:30 pm My friend and I were driving out of a restaurant parking lot, preparing to pull onto a (somewhat) main rd, when suddenly, and without any warning the car UNEXPECTEDLY ACCELERATED, totally,lunging us forward up a curb, up onto a berm/median, that divides north and southbound traffic, and OVER a Boulder/huge decorative rock, app. Three feet high, slammed us back down, both very frightened , I yelled “I can’t make it stop!!” I thought to turn off engine or put into neutral ,as we were then on the wrong side of the road ,facing oncoming traffic….My friend yelled for me to turn into another parking lot. At that juncture I was able to do so, successfully, then turned the car off. I’m still unsure if I was able to place the out-of-control car in neutral. Even with seatbelts on, we were being tossed up and down like rag dolls.friend immediately tearful due to sternum pain & hand pain. My hand was hurting, as was my rib cage area in front right and right side of spine & knee. These “injuries” were noticeable within a few minutes of exiting the car, calming down a bit & looking to see damage.We were beyond stunned, and were attempting to figure out what had just happened to us!The undercarriage of the vehicle appeared bent,hood buckled ,pieces of under car were left in oncoming lane,paint cracks from force jamming car into curbs, median/berm & Boulder.Followed Nissan protocol.Car towed to nearest dealer,they will call w/I days.
Additional Notes:
My car had the recall work completed about a month ago, just for your information. Yesterday, while out with a friend ,I noticed, and made comments aloud about “ is my car in drive?”…”my car feels like it’s ‘pulling’ or something, almost like the emergency brake engaged …(but it was NOT) periodically I continued to mutter these same types of statements intermittently. I had decided, if the vehicle continued, I would call dealership for appt. It is still under complete warranty and just turned 16,000 miles. Later that afternoon, at about 5:30 pm My friend and I were driving out of a restaurant parking lot, preparing to pull onto a (somewhat) main rd, when suddenly, and without any warning the car UNEXPECTEDLY ACCELERATED, totally,lunging us forward up a curb, up onto a berm/median, that divides north and southbound traffic, and OVER a Boulder/huge decorative rock, app. Three feet high, slammed us back down, both very frightened , I yelled “I can’t make it stop!!” I thought to turn off engine or put into neutral ,as we were then on the wrong side of the road ,facing oncoming traffic….My friend yelled for me to turn into another parking lot. At that juncture I was able to do so, successfully, then turned the car off. I’m still unsure if I was able to place the out-of-control car in neutral. Even with seatbelts on, we were being tossed up and down like rag dolls.friend immediately tearful due to sternum pain & hand pain. My hand was hurting, as was my rib cage area in front right and right side of spine & knee. These “injuries” were noticeable within a few minutes of exiting the car, calming down a bit & looking to see damage.We were beyond stunned, and were attempting to figure out what had just happened to us!The undercarriage of the vehicle appeared bent,hood buckled ,pieces of under car were left in oncoming lane,paint cracks from force jamming car into curbs, median/berm & Boulder.Followed Nissan protocol.Car towed to nearest dealer,they will call w/I days.
Mfg Campaign: 11435183
Recall Date: Oct 2, 2021
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car had the recall work completed about a month ago, just for your information. Yesterday, while out with a friend ,I noticed, and made comments aloud about “ is my car in drive?”…”my car feels like it’s ‘pulling’ or something, almost like the emergency brake engaged …(but it was NOT) periodically I continued to mutter these same types of statements intermittently. I had decided, if the vehicle continued, I would call dealership for appt. It is still under complete warranty and just turned 16,000 miles. Later that afternoon, at about 5:30 pm My friend and I were driving out of a restaurant parking lot, preparing to pull onto a (somewhat) main rd, when suddenly, and without any warning the car UNEXPECTEDLY ACCELERATED, totally,lunging us forward up a curb, up onto a berm/median, that divides north and southbound traffic, and OVER a Boulder/huge decorative rock, app. Three feet high, slammed us back down, both very frightened , I yelled “I can’t make it stop!!” I thought to turn off engine or put into neutral ,as we were then on the wrong side of the road ,facing oncoming traffic….My friend yelled for me to turn into another parking lot. At that juncture I was able to do so, successfully, then turned the car off. I’m still unsure if I was able to place the out-of-control car in neutral. Even with seatbelts on, we were being tossed up and down like rag dolls.friend immediately tearful due to sternum pain & hand pain. My hand was hurting, as was my rib cage area in front right and right side of spine & knee. These “injuries” were noticeable within a few minutes of exiting the car, calming down a bit & looking to see damage.We were beyond stunned, and were attempting to figure out what had just happened to us!The undercarriage of the vehicle appeared bent,hood buckled ,pieces of under car were left in oncoming lane,paint cracks from force jamming car into curbs, median/berm & Boulder.Followed Nissan protocol.Car towed to nearest dealer,they will call w/I days.
Corrective Action:
My car had the recall work completed about a month ago, just for your information. Yesterday, while out with a friend ,I noticed, and made comments aloud about “ is my car in drive?”…”my car feels like it’s ‘pulling’ or something, almost like the emergency brake engaged …(but it was NOT) periodically I continued to mutter these same types of statements intermittently. I had decided, if the vehicle continued, I would call dealership for appt. It is still under complete warranty and just turned 16,000 miles. Later that afternoon, at about 5:30 pm My friend and I were driving out of a restaurant parking lot, preparing to pull onto a (somewhat) main rd, when suddenly, and without any warning the car UNEXPECTEDLY ACCELERATED, totally,lunging us forward up a curb, up onto a berm/median, that divides north and southbound traffic, and OVER a Boulder/huge decorative rock, app. Three feet high, slammed us back down, both very frightened , I yelled “I can’t make it stop!!” I thought to turn off engine or put into neutral ,as we were then on the wrong side of the road ,facing oncoming traffic….My friend yelled for me to turn into another parking lot. At that juncture I was able to do so, successfully, then turned the car off. I’m still unsure if I was able to place the out-of-control car in neutral. Even with seatbelts on, we were being tossed up and down like rag dolls.friend immediately tearful due to sternum pain & hand pain. My hand was hurting, as was my rib cage area in front right and right side of spine & knee. These “injuries” were noticeable within a few minutes of exiting the car, calming down a bit & looking to see damage.We were beyond stunned, and were attempting to figure out what had just happened to us!The undercarriage of the vehicle appeared bent,hood buckled ,pieces of under car were left in oncoming lane,paint cracks from force jamming car into curbs, median/berm & Boulder.Followed Nissan protocol.Car towed to nearest dealer,they will call w/I days.
Additional Notes:
My car had the recall work completed about a month ago, just for your information. Yesterday, while out with a friend ,I noticed, and made comments aloud about “ is my car in drive?”…”my car feels like it’s ‘pulling’ or something, almost like the emergency brake engaged …(but it was NOT) periodically I continued to mutter these same types of statements intermittently. I had decided, if the vehicle continued, I would call dealership for appt. It is still under complete warranty and just turned 16,000 miles. Later that afternoon, at about 5:30 pm My friend and I were driving out of a restaurant parking lot, preparing to pull onto a (somewhat) main rd, when suddenly, and without any warning the car UNEXPECTEDLY ACCELERATED, totally,lunging us forward up a curb, up onto a berm/median, that divides north and southbound traffic, and OVER a Boulder/huge decorative rock, app. Three feet high, slammed us back down, both very frightened , I yelled “I can’t make it stop!!” I thought to turn off engine or put into neutral ,as we were then on the wrong side of the road ,facing oncoming traffic….My friend yelled for me to turn into another parking lot. At that juncture I was able to do so, successfully, then turned the car off. I’m still unsure if I was able to place the out-of-control car in neutral. Even with seatbelts on, we were being tossed up and down like rag dolls.friend immediately tearful due to sternum pain & hand pain. My hand was hurting, as was my rib cage area in front right and right side of spine & knee. These “injuries” were noticeable within a few minutes of exiting the car, calming down a bit & looking to see damage.We were beyond stunned, and were attempting to figure out what had just happened to us!The undercarriage of the vehicle appeared bent,hood buckled ,pieces of under car were left in oncoming lane,paint cracks from force jamming car into curbs, median/berm & Boulder.Followed Nissan protocol.Car towed to nearest dealer,they will call w/I days.
Mfg Campaign: 11435183
Recall Date: Oct 2, 2021
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I feel that there should be a more visible notification or warning if the headlights are not on at night. While driving at night on the highway a car in front of me rapidly switched lanes to avoid exiting the highway and nearly caused a major high speed accident. He didn’t see us because the headlights weren’t on. All of the dashboard lights come on even though the headlights are off- so it gives you a false sense that the headlights are on. There is a very small green light that comes on when the headlights are on, but there should either be no dashboard lights or a message that warns you about the headlights.
Corrective Action:
I feel that there should be a more visible notification or warning if the headlights are not on at night. While driving at night on the highway a car in front of me rapidly switched lanes to avoid exiting the highway and nearly caused a major high speed accident. He didn’t see us because the headlights weren’t on. All of the dashboard lights come on even though the headlights are off- so it gives you a false sense that the headlights are on. There is a very small green light that comes on when the headlights are on, but there should either be no dashboard lights or a message that warns you about the headlights.
Additional Notes:
I feel that there should be a more visible notification or warning if the headlights are not on at night. While driving at night on the highway a car in front of me rapidly switched lanes to avoid exiting the highway and nearly caused a major high speed accident. He didn’t see us because the headlights weren’t on. All of the dashboard lights come on even though the headlights are off- so it gives you a false sense that the headlights are on. There is a very small green light that comes on when the headlights are on, but there should either be no dashboard lights or a message that warns you about the headlights.
Mfg Campaign: 11421088
Recall Date: Jun 15, 2021
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