Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2017 Nissan NV200, Sentra, NV3500 Van, NV3500 Bus, NV200 Taxi, NV1500, NV2500 Van, Chevrolet City Express, 2017-2018 Frontier, Versa Note, and Versa Sedan vehicles that have a mechanical (physical) key ignition system. In these models, over time, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position to the accessory position, turning off the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 21, 2018
Consumer Complaints
43 ComplaintsNissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE FIRST TIME MY WIFE WAS RIDING IN THE FRONT PASSENGER SEAT AT NIGHT, SHE NOTED THAT THE "AIR BAG OFF" LIGHT WAS ILLUMINATED. IT IS VERY DIFFICULT TO SEE THIS LIGHT DURING THE DAY. MY WIFE WEIGHTS 117 LBS AND IS 5'6" TALL. SHE IS NOT A SMALL ADULT. WE WERE ON A TRIP, BUT WE TOOK THE TRUCK TO THE NEAREST NISSAN DEALER (NOT THE DEALER WHO SOLD ME THE TRUCK). THE DEALER PUT A MAN WEIGHING ABOUT 50 LBS MORE THAN MY WIFE IN THE SEAT, AND THE "AIRBAG OFF" LIGHT STAYED OFF. WHEN I GOT HOME FROM THE TRIP, I TOOK THE TRUCK TO MY ORIGINAL DEALER. TWO REPRESENTATIVES FROM THE DEALER WENT ON A 10 MINUTE DRIVE WITH MY WIFE IN THE FRONT PASSENGER SEAT. THE LIGHT STAYED ON FOR THE ENTIRE TEST DRIVE, MEANING THAT THE AIRBAG WOULD NOT DEPLOY IN A FRONTAL COLLISION. THIS IS DOCUMENTED ON THE INVOICE I RECEIVED FROM THE DEALER. IN 2016, NHTSA REQUIRED A RECALL (16V244000) OF 3.53 MILLION NISSAN AND INFINITY CARS FOR EXACTLY THIS PROBLEM. NHTSA NOTES THAT "THE FRONT SEAT PASSENGER OCCUPANT CLASSIFICATION SYSTEM MAY INCORRECTLY CLASSIFY AN ADULT PASSENGER AS A CHILD OR CLASSIFY THE SEAT AS EMPTY DESPITE IT BEING OCCUPIED." FOR SOME REASON, THE FRONTIER MODEL WAS NOT INCLUDED IN THE RECALL. I HAVE INFORMED NISSAN CONSUMER AFFAIRS. THEY HAVE NOT OFFERED ANY HELP. THIS SERIOUS SAFETY PROBLEM MAY CAUSE UNNECESSARY INJURY OR DEATH IF AN AIRBAG DOES NOT PROPERLY DEPLOY WITH A NORMAL ADULT IN THE PASSENGER SEAT. THE FRONTIER SHOULD BE INCLUDED IN THE RECALL AND THE PROBLEM SHOULD BE CORRECTED.
Corrective Action:
THE FIRST TIME MY WIFE WAS RIDING IN THE FRONT PASSENGER SEAT AT NIGHT, SHE NOTED THAT THE "AIR BAG OFF" LIGHT WAS ILLUMINATED. IT IS VERY DIFFICULT TO SEE THIS LIGHT DURING THE DAY. MY WIFE WEIGHTS 117 LBS AND IS 5'6" TALL. SHE IS NOT A SMALL ADULT. WE WERE ON A TRIP, BUT WE TOOK THE TRUCK TO THE NEAREST NISSAN DEALER (NOT THE DEALER WHO SOLD ME THE TRUCK). THE DEALER PUT A MAN WEIGHING ABOUT 50 LBS MORE THAN MY WIFE IN THE SEAT, AND THE "AIRBAG OFF" LIGHT STAYED OFF. WHEN I GOT HOME FROM THE TRIP, I TOOK THE TRUCK TO MY ORIGINAL DEALER. TWO REPRESENTATIVES FROM THE DEALER WENT ON A 10 MINUTE DRIVE WITH MY WIFE IN THE FRONT PASSENGER SEAT. THE LIGHT STAYED ON FOR THE ENTIRE TEST DRIVE, MEANING THAT THE AIRBAG WOULD NOT DEPLOY IN A FRONTAL COLLISION. THIS IS DOCUMENTED ON THE INVOICE I RECEIVED FROM THE DEALER. IN 2016, NHTSA REQUIRED A RECALL (16V244000) OF 3.53 MILLION NISSAN AND INFINITY CARS FOR EXACTLY THIS PROBLEM. NHTSA NOTES THAT "THE FRONT SEAT PASSENGER OCCUPANT CLASSIFICATION SYSTEM MAY INCORRECTLY CLASSIFY AN ADULT PASSENGER AS A CHILD OR CLASSIFY THE SEAT AS EMPTY DESPITE IT BEING OCCUPIED." FOR SOME REASON, THE FRONTIER MODEL WAS NOT INCLUDED IN THE RECALL. I HAVE INFORMED NISSAN CONSUMER AFFAIRS. THEY HAVE NOT OFFERED ANY HELP. THIS SERIOUS SAFETY PROBLEM MAY CAUSE UNNECESSARY INJURY OR DEATH IF AN AIRBAG DOES NOT PROPERLY DEPLOY WITH A NORMAL ADULT IN THE PASSENGER SEAT. THE FRONTIER SHOULD BE INCLUDED IN THE RECALL AND THE PROBLEM SHOULD BE CORRECTED.
Additional Notes:
THE FIRST TIME MY WIFE WAS RIDING IN THE FRONT PASSENGER SEAT AT NIGHT, SHE NOTED THAT THE "AIR BAG OFF" LIGHT WAS ILLUMINATED. IT IS VERY DIFFICULT TO SEE THIS LIGHT DURING THE DAY. MY WIFE WEIGHTS 117 LBS AND IS 5'6" TALL. SHE IS NOT A SMALL ADULT. WE WERE ON A TRIP, BUT WE TOOK THE TRUCK TO THE NEAREST NISSAN DEALER (NOT THE DEALER WHO SOLD ME THE TRUCK). THE DEALER PUT A MAN WEIGHING ABOUT 50 LBS MORE THAN MY WIFE IN THE SEAT, AND THE "AIRBAG OFF" LIGHT STAYED OFF. WHEN I GOT HOME FROM THE TRIP, I TOOK THE TRUCK TO MY ORIGINAL DEALER. TWO REPRESENTATIVES FROM THE DEALER WENT ON A 10 MINUTE DRIVE WITH MY WIFE IN THE FRONT PASSENGER SEAT. THE LIGHT STAYED ON FOR THE ENTIRE TEST DRIVE, MEANING THAT THE AIRBAG WOULD NOT DEPLOY IN A FRONTAL COLLISION. THIS IS DOCUMENTED ON THE INVOICE I RECEIVED FROM THE DEALER. IN 2016, NHTSA REQUIRED A RECALL (16V244000) OF 3.53 MILLION NISSAN AND INFINITY CARS FOR EXACTLY THIS PROBLEM. NHTSA NOTES THAT "THE FRONT SEAT PASSENGER OCCUPANT CLASSIFICATION SYSTEM MAY INCORRECTLY CLASSIFY AN ADULT PASSENGER AS A CHILD OR CLASSIFY THE SEAT AS EMPTY DESPITE IT BEING OCCUPIED." FOR SOME REASON, THE FRONTIER MODEL WAS NOT INCLUDED IN THE RECALL. I HAVE INFORMED NISSAN CONSUMER AFFAIRS. THEY HAVE NOT OFFERED ANY HELP. THIS SERIOUS SAFETY PROBLEM MAY CAUSE UNNECESSARY INJURY OR DEATH IF AN AIRBAG DOES NOT PROPERLY DEPLOY WITH A NORMAL ADULT IN THE PASSENGER SEAT. THE FRONTIER SHOULD BE INCLUDED IN THE RECALL AND THE PROBLEM SHOULD BE CORRECTED.
Mfg Campaign: 11018927
Recall Date: Aug 22, 2017
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
I BOUGHT A NEW NISSAN FRONTIER SV CREW CAN PICK UP. IT HAS A TERRIBLE VIBRATION FROM 60-80 MPH. I HAVE TAKEN IT TO THE DEALER A COUPLE OF TIMES. THEY CHANGED OUT THE TIRES AND THEN TOLD ME IT IS NORMAL FOR ALL OF THESE VEHICLES. I BELIEVE THIS IS A SAFETY ISSUE, BECAUSE I CAN NOT DRIVE VERY FAR WITHOUT MY HANDS GOING NUMB. IT IS IMPOSSIBLE FOR ME TO DRIVE IT ANY DISTANCE ON THE FREEWAY BECAUSE OF THIS ISSUE. I AM NOT CERTAIN IT IS THE TIRES, BUT NISSAN CLAIMS IT IS NORMAL.
Corrective Action:
I BOUGHT A NEW NISSAN FRONTIER SV CREW CAN PICK UP. IT HAS A TERRIBLE VIBRATION FROM 60-80 MPH. I HAVE TAKEN IT TO THE DEALER A COUPLE OF TIMES. THEY CHANGED OUT THE TIRES AND THEN TOLD ME IT IS NORMAL FOR ALL OF THESE VEHICLES. I BELIEVE THIS IS A SAFETY ISSUE, BECAUSE I CAN NOT DRIVE VERY FAR WITHOUT MY HANDS GOING NUMB. IT IS IMPOSSIBLE FOR ME TO DRIVE IT ANY DISTANCE ON THE FREEWAY BECAUSE OF THIS ISSUE. I AM NOT CERTAIN IT IS THE TIRES, BUT NISSAN CLAIMS IT IS NORMAL.
Additional Notes:
I BOUGHT A NEW NISSAN FRONTIER SV CREW CAN PICK UP. IT HAS A TERRIBLE VIBRATION FROM 60-80 MPH. I HAVE TAKEN IT TO THE DEALER A COUPLE OF TIMES. THEY CHANGED OUT THE TIRES AND THEN TOLD ME IT IS NORMAL FOR ALL OF THESE VEHICLES. I BELIEVE THIS IS A SAFETY ISSUE, BECAUSE I CAN NOT DRIVE VERY FAR WITHOUT MY HANDS GOING NUMB. IT IS IMPOSSIBLE FOR ME TO DRIVE IT ANY DISTANCE ON THE FREEWAY BECAUSE OF THIS ISSUE. I AM NOT CERTAIN IT IS THE TIRES, BUT NISSAN CLAIMS IT IS NORMAL.
Mfg Campaign: 11013773
Recall Date: Aug 8, 2017
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE "BED EXTENDER" FELL OUT OF THE BED ON TO FREEWAY WHILE DRIVING VEHICLE FROM HOME DEPOT TO MY RESIDENCE. I FOLLOWED INSTRUCTIONS FOR USE NO WARNING LABEL. I WROTE DEALER TOLD THEM WHAT OCCURRED THEY BASICALLY , YAWNED"
Corrective Action:
THE "BED EXTENDER" FELL OUT OF THE BED ON TO FREEWAY WHILE DRIVING VEHICLE FROM HOME DEPOT TO MY RESIDENCE. I FOLLOWED INSTRUCTIONS FOR USE NO WARNING LABEL. I WROTE DEALER TOLD THEM WHAT OCCURRED THEY BASICALLY , YAWNED"
Additional Notes:
THE "BED EXTENDER" FELL OUT OF THE BED ON TO FREEWAY WHILE DRIVING VEHICLE FROM HOME DEPOT TO MY RESIDENCE. I FOLLOWED INSTRUCTIONS FOR USE NO WARNING LABEL. I WROTE DEALER TOLD THEM WHAT OCCURRED THEY BASICALLY , YAWNED"
Mfg Campaign: 10956652
Recall Date: Feb 23, 2017
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