Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
203 ComplaintsNissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
I PURCHASED THIS VEHICLE A NISSAN KICKS 2019 AT NAPLES NISSAN IN MAY 2019 AT 5 MILES AND IT STARTED HAVING PROBLEMS IN SEPTEMBER 2019. SWAYING AND SHIMMY FEELINGS, FLOATING ON THE HIGHWAY ESPECIALLY OVER BUMPS AND LANE CHANGES IN THE RAIN ITS WORSE. I TOOK IT TO NAPLES NISSAN TOLD THEM THE PROBLEM THEY SAID THE ROAD WAS UNLEVEL AFTER REQUESTING THE MANAGER THEY PUT IT ON MACHINE AND CLAIM IT NEEDED A WHEEL ALIGNMENT.I GOT THE WHEEL ALIGNMENT SAME SITUATION. HONESTLY I DIDN'T THINK IT WAS A WHEEL ALIGNMENT ISSUE BECAUSE THE STEERING WHEEL WAS NOT OFF BUT WHAT DO I KNOW. ALL I KNEW WAS IT FELT THE SAME WAY SCARY ,UNSAFE AND DANGEROUS.I CONTACTED NISSAN CORPORATE OFFICE AND WAS TOLD TO TAKE TO ANOTHER DEALER WHICH I DID. AFTER TAKING IT TO SURTHERLIN NISSAN THEY CHECK THE VEHICLE AND CLAIM THERE WAS NOTHING WRONG SAID IT WAS THE WIND.THEY HAD MY VEHICLE ALL DAY AND ONLY DROVE THE CAR FOR 6 MILES AND STATED 2 PEOPLE DROVE VEHICLE AND FOUND NO PROBLEMS AND THAT SINCE I HAD A TRUCK WHICH WAS A NISSAN ARMANDA THERES A DIFFERENCE. I DRIVE THIS CAR ONE AND HALF HOURS EVERY DAY, I HAVE NUMEROUS AMOUNT OF CARS NEVER FELT THIS BEFORE. I ALMOST GOT INTO ACCIDENT DUE TO CAR GOING IN ITS ON DIRECTION. I HAD TO TAKE DAYS OFF OF WORK. I AM SCARE TO DRIVE OR ALLOW MY DAUGHTER TO DRIVE THIS CAR IT'S A SERIOUS PROBLEM IT'S SCARY,UNSAFE AND DANGEROUS FOR MY LIFE AND OTHERS I NEED SOMEONE HELP. THANK YOU
Corrective Action:
I PURCHASED THIS VEHICLE A NISSAN KICKS 2019 AT NAPLES NISSAN IN MAY 2019 AT 5 MILES AND IT STARTED HAVING PROBLEMS IN SEPTEMBER 2019. SWAYING AND SHIMMY FEELINGS, FLOATING ON THE HIGHWAY ESPECIALLY OVER BUMPS AND LANE CHANGES IN THE RAIN ITS WORSE. I TOOK IT TO NAPLES NISSAN TOLD THEM THE PROBLEM THEY SAID THE ROAD WAS UNLEVEL AFTER REQUESTING THE MANAGER THEY PUT IT ON MACHINE AND CLAIM IT NEEDED A WHEEL ALIGNMENT.I GOT THE WHEEL ALIGNMENT SAME SITUATION. HONESTLY I DIDN'T THINK IT WAS A WHEEL ALIGNMENT ISSUE BECAUSE THE STEERING WHEEL WAS NOT OFF BUT WHAT DO I KNOW. ALL I KNEW WAS IT FELT THE SAME WAY SCARY ,UNSAFE AND DANGEROUS.I CONTACTED NISSAN CORPORATE OFFICE AND WAS TOLD TO TAKE TO ANOTHER DEALER WHICH I DID. AFTER TAKING IT TO SURTHERLIN NISSAN THEY CHECK THE VEHICLE AND CLAIM THERE WAS NOTHING WRONG SAID IT WAS THE WIND.THEY HAD MY VEHICLE ALL DAY AND ONLY DROVE THE CAR FOR 6 MILES AND STATED 2 PEOPLE DROVE VEHICLE AND FOUND NO PROBLEMS AND THAT SINCE I HAD A TRUCK WHICH WAS A NISSAN ARMANDA THERES A DIFFERENCE. I DRIVE THIS CAR ONE AND HALF HOURS EVERY DAY, I HAVE NUMEROUS AMOUNT OF CARS NEVER FELT THIS BEFORE. I ALMOST GOT INTO ACCIDENT DUE TO CAR GOING IN ITS ON DIRECTION. I HAD TO TAKE DAYS OFF OF WORK. I AM SCARE TO DRIVE OR ALLOW MY DAUGHTER TO DRIVE THIS CAR IT'S A SERIOUS PROBLEM IT'S SCARY,UNSAFE AND DANGEROUS FOR MY LIFE AND OTHERS I NEED SOMEONE HELP. THANK YOU
Additional Notes:
I PURCHASED THIS VEHICLE A NISSAN KICKS 2019 AT NAPLES NISSAN IN MAY 2019 AT 5 MILES AND IT STARTED HAVING PROBLEMS IN SEPTEMBER 2019. SWAYING AND SHIMMY FEELINGS, FLOATING ON THE HIGHWAY ESPECIALLY OVER BUMPS AND LANE CHANGES IN THE RAIN ITS WORSE. I TOOK IT TO NAPLES NISSAN TOLD THEM THE PROBLEM THEY SAID THE ROAD WAS UNLEVEL AFTER REQUESTING THE MANAGER THEY PUT IT ON MACHINE AND CLAIM IT NEEDED A WHEEL ALIGNMENT.I GOT THE WHEEL ALIGNMENT SAME SITUATION. HONESTLY I DIDN'T THINK IT WAS A WHEEL ALIGNMENT ISSUE BECAUSE THE STEERING WHEEL WAS NOT OFF BUT WHAT DO I KNOW. ALL I KNEW WAS IT FELT THE SAME WAY SCARY ,UNSAFE AND DANGEROUS.I CONTACTED NISSAN CORPORATE OFFICE AND WAS TOLD TO TAKE TO ANOTHER DEALER WHICH I DID. AFTER TAKING IT TO SURTHERLIN NISSAN THEY CHECK THE VEHICLE AND CLAIM THERE WAS NOTHING WRONG SAID IT WAS THE WIND.THEY HAD MY VEHICLE ALL DAY AND ONLY DROVE THE CAR FOR 6 MILES AND STATED 2 PEOPLE DROVE VEHICLE AND FOUND NO PROBLEMS AND THAT SINCE I HAD A TRUCK WHICH WAS A NISSAN ARMANDA THERES A DIFFERENCE. I DRIVE THIS CAR ONE AND HALF HOURS EVERY DAY, I HAVE NUMEROUS AMOUNT OF CARS NEVER FELT THIS BEFORE. I ALMOST GOT INTO ACCIDENT DUE TO CAR GOING IN ITS ON DIRECTION. I HAD TO TAKE DAYS OFF OF WORK. I AM SCARE TO DRIVE OR ALLOW MY DAUGHTER TO DRIVE THIS CAR IT'S A SERIOUS PROBLEM IT'S SCARY,UNSAFE AND DANGEROUS FOR MY LIFE AND OTHERS I NEED SOMEONE HELP. THANK YOU
Mfg Campaign: 11267740
Recall Date: Oct 10, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED THIS VEHICLE A NISSAN KICKS 2019 AT NAPLES NISSAN IN MAY 2019 AT 5 MILES AND IT STARTED HAVING PROBLEMS IN SEPTEMBER 2019. SWAYING AND SHIMMY FEELINGS, FLOATING ON THE HIGHWAY ESPECIALLY OVER BUMPS AND LANE CHANGES IN THE RAIN ITS WORSE. I TOOK IT TO NAPLES NISSAN TOLD THEM THE PROBLEM THEY SAID THE ROAD WAS UNLEVEL AFTER REQUESTING THE MANAGER THEY PUT IT ON MACHINE AND CLAIM IT NEEDED A WHEEL ALIGNMENT.I GOT THE WHEEL ALIGNMENT SAME SITUATION. HONESTLY I DIDN'T THINK IT WAS A WHEEL ALIGNMENT ISSUE BECAUSE THE STEERING WHEEL WAS NOT OFF BUT WHAT DO I KNOW. ALL I KNEW WAS IT FELT THE SAME WAY SCARY ,UNSAFE AND DANGEROUS.I CONTACTED NISSAN CORPORATE OFFICE AND WAS TOLD TO TAKE TO ANOTHER DEALER WHICH I DID. AFTER TAKING IT TO SURTHERLIN NISSAN THEY CHECK THE VEHICLE AND CLAIM THERE WAS NOTHING WRONG SAID IT WAS THE WIND.THEY HAD MY VEHICLE ALL DAY AND ONLY DROVE THE CAR FOR 6 MILES AND STATED 2 PEOPLE DROVE VEHICLE AND FOUND NO PROBLEMS AND THAT SINCE I HAD A TRUCK WHICH WAS A NISSAN ARMANDA THERES A DIFFERENCE. I DRIVE THIS CAR ONE AND HALF HOURS EVERY DAY, I HAVE NUMEROUS AMOUNT OF CARS NEVER FELT THIS BEFORE. I ALMOST GOT INTO ACCIDENT DUE TO CAR GOING IN ITS ON DIRECTION. I HAD TO TAKE DAYS OFF OF WORK. I AM SCARE TO DRIVE OR ALLOW MY DAUGHTER TO DRIVE THIS CAR IT'S A SERIOUS PROBLEM IT'S SCARY,UNSAFE AND DANGEROUS FOR MY LIFE AND OTHERS I NEED SOMEONE HELP. THANK YOU
Corrective Action:
I PURCHASED THIS VEHICLE A NISSAN KICKS 2019 AT NAPLES NISSAN IN MAY 2019 AT 5 MILES AND IT STARTED HAVING PROBLEMS IN SEPTEMBER 2019. SWAYING AND SHIMMY FEELINGS, FLOATING ON THE HIGHWAY ESPECIALLY OVER BUMPS AND LANE CHANGES IN THE RAIN ITS WORSE. I TOOK IT TO NAPLES NISSAN TOLD THEM THE PROBLEM THEY SAID THE ROAD WAS UNLEVEL AFTER REQUESTING THE MANAGER THEY PUT IT ON MACHINE AND CLAIM IT NEEDED A WHEEL ALIGNMENT.I GOT THE WHEEL ALIGNMENT SAME SITUATION. HONESTLY I DIDN'T THINK IT WAS A WHEEL ALIGNMENT ISSUE BECAUSE THE STEERING WHEEL WAS NOT OFF BUT WHAT DO I KNOW. ALL I KNEW WAS IT FELT THE SAME WAY SCARY ,UNSAFE AND DANGEROUS.I CONTACTED NISSAN CORPORATE OFFICE AND WAS TOLD TO TAKE TO ANOTHER DEALER WHICH I DID. AFTER TAKING IT TO SURTHERLIN NISSAN THEY CHECK THE VEHICLE AND CLAIM THERE WAS NOTHING WRONG SAID IT WAS THE WIND.THEY HAD MY VEHICLE ALL DAY AND ONLY DROVE THE CAR FOR 6 MILES AND STATED 2 PEOPLE DROVE VEHICLE AND FOUND NO PROBLEMS AND THAT SINCE I HAD A TRUCK WHICH WAS A NISSAN ARMANDA THERES A DIFFERENCE. I DRIVE THIS CAR ONE AND HALF HOURS EVERY DAY, I HAVE NUMEROUS AMOUNT OF CARS NEVER FELT THIS BEFORE. I ALMOST GOT INTO ACCIDENT DUE TO CAR GOING IN ITS ON DIRECTION. I HAD TO TAKE DAYS OFF OF WORK. I AM SCARE TO DRIVE OR ALLOW MY DAUGHTER TO DRIVE THIS CAR IT'S A SERIOUS PROBLEM IT'S SCARY,UNSAFE AND DANGEROUS FOR MY LIFE AND OTHERS I NEED SOMEONE HELP. THANK YOU
Additional Notes:
I PURCHASED THIS VEHICLE A NISSAN KICKS 2019 AT NAPLES NISSAN IN MAY 2019 AT 5 MILES AND IT STARTED HAVING PROBLEMS IN SEPTEMBER 2019. SWAYING AND SHIMMY FEELINGS, FLOATING ON THE HIGHWAY ESPECIALLY OVER BUMPS AND LANE CHANGES IN THE RAIN ITS WORSE. I TOOK IT TO NAPLES NISSAN TOLD THEM THE PROBLEM THEY SAID THE ROAD WAS UNLEVEL AFTER REQUESTING THE MANAGER THEY PUT IT ON MACHINE AND CLAIM IT NEEDED A WHEEL ALIGNMENT.I GOT THE WHEEL ALIGNMENT SAME SITUATION. HONESTLY I DIDN'T THINK IT WAS A WHEEL ALIGNMENT ISSUE BECAUSE THE STEERING WHEEL WAS NOT OFF BUT WHAT DO I KNOW. ALL I KNEW WAS IT FELT THE SAME WAY SCARY ,UNSAFE AND DANGEROUS.I CONTACTED NISSAN CORPORATE OFFICE AND WAS TOLD TO TAKE TO ANOTHER DEALER WHICH I DID. AFTER TAKING IT TO SURTHERLIN NISSAN THEY CHECK THE VEHICLE AND CLAIM THERE WAS NOTHING WRONG SAID IT WAS THE WIND.THEY HAD MY VEHICLE ALL DAY AND ONLY DROVE THE CAR FOR 6 MILES AND STATED 2 PEOPLE DROVE VEHICLE AND FOUND NO PROBLEMS AND THAT SINCE I HAD A TRUCK WHICH WAS A NISSAN ARMANDA THERES A DIFFERENCE. I DRIVE THIS CAR ONE AND HALF HOURS EVERY DAY, I HAVE NUMEROUS AMOUNT OF CARS NEVER FELT THIS BEFORE. I ALMOST GOT INTO ACCIDENT DUE TO CAR GOING IN ITS ON DIRECTION. I HAD TO TAKE DAYS OFF OF WORK. I AM SCARE TO DRIVE OR ALLOW MY DAUGHTER TO DRIVE THIS CAR IT'S A SERIOUS PROBLEM IT'S SCARY,UNSAFE AND DANGEROUS FOR MY LIFE AND OTHERS I NEED SOMEONE HELP. THANK YOU
Mfg Campaign: 11267740
Recall Date: Oct 10, 2019
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
THE HEADRESTS FOR THIS CAR ARE OUTRAGEOUSLY PAINFUL. THEY ARE ANGLED TOO FAR FORWARD. I CANNOT DRIVE MY NEW CAR WITHOUT SEVERE LOWER NECK/UPPER BACK PAIN. MY BACK CANNOT TOUCH THE SEAT WITH THE CURRENT HEADREST THAT CAME WITH THE NISSAN KICKS. I KNOW THE NHTSA MANDATED IT BUT YOU NEED TO RECONSIDER. I CANNOT SIT IN MY CAR FOR MORE THAN 15 MINUTES. ( I JUST BOUGHT IT FOR 18K, I NEED TO BE ABLE TO USE MY CAR)
Corrective Action:
THE HEADRESTS FOR THIS CAR ARE OUTRAGEOUSLY PAINFUL. THEY ARE ANGLED TOO FAR FORWARD. I CANNOT DRIVE MY NEW CAR WITHOUT SEVERE LOWER NECK/UPPER BACK PAIN. MY BACK CANNOT TOUCH THE SEAT WITH THE CURRENT HEADREST THAT CAME WITH THE NISSAN KICKS. I KNOW THE NHTSA MANDATED IT BUT YOU NEED TO RECONSIDER. I CANNOT SIT IN MY CAR FOR MORE THAN 15 MINUTES. ( I JUST BOUGHT IT FOR 18K, I NEED TO BE ABLE TO USE MY CAR)
Additional Notes:
THE HEADRESTS FOR THIS CAR ARE OUTRAGEOUSLY PAINFUL. THEY ARE ANGLED TOO FAR FORWARD. I CANNOT DRIVE MY NEW CAR WITHOUT SEVERE LOWER NECK/UPPER BACK PAIN. MY BACK CANNOT TOUCH THE SEAT WITH THE CURRENT HEADREST THAT CAME WITH THE NISSAN KICKS. I KNOW THE NHTSA MANDATED IT BUT YOU NEED TO RECONSIDER. I CANNOT SIT IN MY CAR FOR MORE THAN 15 MINUTES. ( I JUST BOUGHT IT FOR 18K, I NEED TO BE ABLE TO USE MY CAR)
Mfg Campaign: 11192814
Recall Date: Mar 31, 2019
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury