Complaints & Recalls
Official Safety Recalls - Important!
28 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2013-2017 LEAF vehicles. The Owner's Manual instructions for defroster operation are incorrect and may result in reduced defroster performance under specific conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R23A1
Recall Date: Apr 26, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 LEAF and 2014, 2016 and 2017 Sentra vehicles. Due to a manufacturing error within the air bag inflators, the passenger frontal air bag may not properly deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 13, 2017
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016 LEAF vehicles manufactured February 24, 2016, to March 23, 2016, and Sentra vehicles manufactured February 9, 2016, to March 4, 2016. The wiring harness connector may disconnect from the dual-stage passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 15, 2016
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 26, 2016
Consumer Complaints
49 ComplaintsNissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
When turning left there is a plasticky sticking feeling and sound like a plastic bushing is coming apart. this causes the steering to momentarily bind. this happens most often when making gentle curves on the highway. the feeling causes you to overcorrect the steering wheel. there are many complaints online of similar issues from 2016 Nissan leafs. The issue occurs near daily since purchasing the car back in 2023. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When turning left there is a plasticky sticking feeling and sound like a plastic bushing is coming apart. this causes the steering to momentarily bind. this happens most often when making gentle curves on the highway. the feeling causes you to overcorrect the steering wheel. there are many complaints online of similar issues from 2016 Nissan leafs. The issue occurs near daily since purchasing the car back in 2023. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When turning left there is a plasticky sticking feeling and sound like a plastic bushing is coming apart. this causes the steering to momentarily bind. this happens most often when making gentle curves on the highway. the feeling causes you to overcorrect the steering wheel. there are many complaints online of similar issues from 2016 Nissan leafs. The issue occurs near daily since purchasing the car back in 2023. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11653891
Recall Date: Apr 10, 2025
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On January 9, a little after 12:30 pm, on Indian Head Highway (MD route 210) northbound near the Manokeek exit, after limiting drive power owing to battery degradation and cold weather (about 30 F) drive power and power steering failed entirely. There was no warning to pull over so I suspect this is an undocumented failure mode. After the car was towed home, it would not charge when plugged in until after I disconnected the 12 v battery and reconnected it after about ten minutes. It would then charge and after a few minutes I checked and it would send power to the wheels and power steering again. The state of charge of the lithium ion battery was about 86% throughout. This was not a failure of the on board 12 v battery charging system or 12 v battery which the tow truck driver tested as good, it is quite new. After the reset of disconnecting the 12 v battery and reconnecting, the terminals show higher voltage when the car is on than when it is off. Attached please find a picture of the warning lights after the car failed. Note that the battery light is for the 12 volt battery but there is nothing wrong with it. Also atteched, voltmeter readings when the car is off and on showing that the 12 volt battery recharging system is working. This car may or may not have an optional battery warmer, but its range of operation is well below the 30 F temperature when the failure occured. The car is more that two years overdue for warranty lithium ion battery replacement owing to manufacture delay.
Corrective Action:
On January 9, a little after 12:30 pm, on Indian Head Highway (MD route 210) northbound near the Manokeek exit, after limiting drive power owing to battery degradation and cold weather (about 30 F) drive power and power steering failed entirely. There was no warning to pull over so I suspect this is an undocumented failure mode. After the car was towed home, it would not charge when plugged in until after I disconnected the 12 v battery and reconnected it after about ten minutes. It would then charge and after a few minutes I checked and it would send power to the wheels and power steering again. The state of charge of the lithium ion battery was about 86% throughout. This was not a failure of the on board 12 v battery charging system or 12 v battery which the tow truck driver tested as good, it is quite new. After the reset of disconnecting the 12 v battery and reconnecting, the terminals show higher voltage when the car is on than when it is off. Attached please find a picture of the warning lights after the car failed. Note that the battery light is for the 12 volt battery but there is nothing wrong with it. Also atteched, voltmeter readings when the car is off and on showing that the 12 volt battery recharging system is working. This car may or may not have an optional battery warmer, but its range of operation is well below the 30 F temperature when the failure occured. The car is more that two years overdue for warranty lithium ion battery replacement owing to manufacture delay.
Additional Notes:
On January 9, a little after 12:30 pm, on Indian Head Highway (MD route 210) northbound near the Manokeek exit, after limiting drive power owing to battery degradation and cold weather (about 30 F) drive power and power steering failed entirely. There was no warning to pull over so I suspect this is an undocumented failure mode. After the car was towed home, it would not charge when plugged in until after I disconnected the 12 v battery and reconnected it after about ten minutes. It would then charge and after a few minutes I checked and it would send power to the wheels and power steering again. The state of charge of the lithium ion battery was about 86% throughout. This was not a failure of the on board 12 v battery charging system or 12 v battery which the tow truck driver tested as good, it is quite new. After the reset of disconnecting the 12 v battery and reconnecting, the terminals show higher voltage when the car is on than when it is off. Attached please find a picture of the warning lights after the car failed. Note that the battery light is for the 12 volt battery but there is nothing wrong with it. Also atteched, voltmeter readings when the car is off and on showing that the 12 volt battery recharging system is working. This car may or may not have an optional battery warmer, but its range of operation is well below the 30 F temperature when the failure occured. The car is more that two years overdue for warranty lithium ion battery replacement owing to manufacture delay.
Mfg Campaign: 11635126
Recall Date: Jan 9, 2025
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
On January 9, a little after 12:30 pm, on Indian Head Highway (MD route 210) northbound near the Manokeek exit, after limiting drive power owing to battery degradation and cold weather (about 30 F) drive power and power steering failed entirely. There was no warning to pull over so I suspect this is an undocumented failure mode. After the car was towed home, it would not charge when plugged in until after I disconnected the 12 v battery and reconnected it after about ten minutes. It would then charge and after a few minutes I checked and it would send power to the wheels and power steering again. The state of charge of the lithium ion battery was about 86% throughout. This was not a failure of the on board 12 v battery charging system or 12 v battery which the tow truck driver tested as good, it is quite new. After the reset of disconnecting the 12 v battery and reconnecting, the terminals show higher voltage when the car is on than when it is off. Attached please find a picture of the warning lights after the car failed. Note that the battery light is for the 12 volt battery but there is nothing wrong with it. Also atteched, voltmeter readings when the car is off and on showing that the 12 volt battery recharging system is working. This car may or may not have an optional battery warmer, but its range of operation is well below the 30 F temperature when the failure occured. The car is more that two years overdue for warranty lithium ion battery replacement owing to manufacture delay.
Corrective Action:
On January 9, a little after 12:30 pm, on Indian Head Highway (MD route 210) northbound near the Manokeek exit, after limiting drive power owing to battery degradation and cold weather (about 30 F) drive power and power steering failed entirely. There was no warning to pull over so I suspect this is an undocumented failure mode. After the car was towed home, it would not charge when plugged in until after I disconnected the 12 v battery and reconnected it after about ten minutes. It would then charge and after a few minutes I checked and it would send power to the wheels and power steering again. The state of charge of the lithium ion battery was about 86% throughout. This was not a failure of the on board 12 v battery charging system or 12 v battery which the tow truck driver tested as good, it is quite new. After the reset of disconnecting the 12 v battery and reconnecting, the terminals show higher voltage when the car is on than when it is off. Attached please find a picture of the warning lights after the car failed. Note that the battery light is for the 12 volt battery but there is nothing wrong with it. Also atteched, voltmeter readings when the car is off and on showing that the 12 volt battery recharging system is working. This car may or may not have an optional battery warmer, but its range of operation is well below the 30 F temperature when the failure occured. The car is more that two years overdue for warranty lithium ion battery replacement owing to manufacture delay.
Additional Notes:
On January 9, a little after 12:30 pm, on Indian Head Highway (MD route 210) northbound near the Manokeek exit, after limiting drive power owing to battery degradation and cold weather (about 30 F) drive power and power steering failed entirely. There was no warning to pull over so I suspect this is an undocumented failure mode. After the car was towed home, it would not charge when plugged in until after I disconnected the 12 v battery and reconnected it after about ten minutes. It would then charge and after a few minutes I checked and it would send power to the wheels and power steering again. The state of charge of the lithium ion battery was about 86% throughout. This was not a failure of the on board 12 v battery charging system or 12 v battery which the tow truck driver tested as good, it is quite new. After the reset of disconnecting the 12 v battery and reconnecting, the terminals show higher voltage when the car is on than when it is off. Attached please find a picture of the warning lights after the car failed. Note that the battery light is for the 12 volt battery but there is nothing wrong with it. Also atteched, voltmeter readings when the car is off and on showing that the 12 volt battery recharging system is working. This car may or may not have an optional battery warmer, but its range of operation is well below the 30 F temperature when the failure occured. The car is more that two years overdue for warranty lithium ion battery replacement owing to manufacture delay.
Mfg Campaign: 11635126
Recall Date: Jan 9, 2025
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On January 9, a little after 12:30 pm, on Indian Head Highway (MD route 210) northbound near the Manokeek exit, after limiting drive power owing to battery degradation and cold weather (about 30 F) drive power and power steering failed entirely. There was no warning to pull over so I suspect this is an undocumented failure mode. After the car was towed home, it would not charge when plugged in until after I disconnected the 12 v battery and reconnected it after about ten minutes. It would then charge and after a few minutes I checked and it would send power to the wheels and power steering again. The state of charge of the lithium ion battery was about 86% throughout. This was not a failure of the on board 12 v battery charging system or 12 v battery which the tow truck driver tested as good, it is quite new. After the reset of disconnecting the 12 v battery and reconnecting, the terminals show higher voltage when the car is on than when it is off. Attached please find a picture of the warning lights after the car failed. Note that the battery light is for the 12 volt battery but there is nothing wrong with it. Also atteched, voltmeter readings when the car is off and on showing that the 12 volt battery recharging system is working. This car may or may not have an optional battery warmer, but its range of operation is well below the 30 F temperature when the failure occured. The car is more that two years overdue for warranty lithium ion battery replacement owing to manufacture delay.
Corrective Action:
On January 9, a little after 12:30 pm, on Indian Head Highway (MD route 210) northbound near the Manokeek exit, after limiting drive power owing to battery degradation and cold weather (about 30 F) drive power and power steering failed entirely. There was no warning to pull over so I suspect this is an undocumented failure mode. After the car was towed home, it would not charge when plugged in until after I disconnected the 12 v battery and reconnected it after about ten minutes. It would then charge and after a few minutes I checked and it would send power to the wheels and power steering again. The state of charge of the lithium ion battery was about 86% throughout. This was not a failure of the on board 12 v battery charging system or 12 v battery which the tow truck driver tested as good, it is quite new. After the reset of disconnecting the 12 v battery and reconnecting, the terminals show higher voltage when the car is on than when it is off. Attached please find a picture of the warning lights after the car failed. Note that the battery light is for the 12 volt battery but there is nothing wrong with it. Also atteched, voltmeter readings when the car is off and on showing that the 12 volt battery recharging system is working. This car may or may not have an optional battery warmer, but its range of operation is well below the 30 F temperature when the failure occured. The car is more that two years overdue for warranty lithium ion battery replacement owing to manufacture delay.
Additional Notes:
On January 9, a little after 12:30 pm, on Indian Head Highway (MD route 210) northbound near the Manokeek exit, after limiting drive power owing to battery degradation and cold weather (about 30 F) drive power and power steering failed entirely. There was no warning to pull over so I suspect this is an undocumented failure mode. After the car was towed home, it would not charge when plugged in until after I disconnected the 12 v battery and reconnected it after about ten minutes. It would then charge and after a few minutes I checked and it would send power to the wheels and power steering again. The state of charge of the lithium ion battery was about 86% throughout. This was not a failure of the on board 12 v battery charging system or 12 v battery which the tow truck driver tested as good, it is quite new. After the reset of disconnecting the 12 v battery and reconnecting, the terminals show higher voltage when the car is on than when it is off. Attached please find a picture of the warning lights after the car failed. Note that the battery light is for the 12 volt battery but there is nothing wrong with it. Also atteched, voltmeter readings when the car is off and on showing that the 12 volt battery recharging system is working. This car may or may not have an optional battery warmer, but its range of operation is well below the 30 F temperature when the failure occured. The car is more that two years overdue for warranty lithium ion battery replacement owing to manufacture delay.
Mfg Campaign: 11635126
Recall Date: Jan 9, 2025
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On Friday, November 1, at about 3 pm, the brakes failed pulling away from the curb in a forward direction after loading equipment into the vehicle. Really stomping the brakes as though they had a fluid problem did get them to engage. I think the problem occured again backing out of my driveway prior to Monday the 4th when I fixed the problem. Again, really slamming the brake peddle got the brake to engage. You may look at the vehicle if you wish. On Friday, I was at a large senior center party and there were many pedestrian with limited mobility near the exit. An out of control vehicle could have been very dangerous. I applied experience from internal combustion engine (ICE) vehicles with brake problems and that fortunately worked, but brake fluid was NOT the problem and there is no clear documentation of the problem in the owner's manual. This problem is an EV problem. I can't really take the vehicle to the dealership because they have failed to perform warranty service and refused to do so in the time required by MD law. To determine the cause of the problem, I checked the brake fluid level which was normal, brake wear, which was little, checked the owners manual in detail (nothing clearly stated) and then searched the internet. By Monday the 4th, I had seem a reditt post that said a dead cell in the 12-volt battery could cause a confusion in the vehicle between the regenerative braking system and the hydrolic braking system. There had been some odd behavior at startup. The dash info would flash up with missing numbers then come on normally. And, at shutdown a few time, the lights left on buzzer would sound even though the lights were off. I checked the 12-volt battery voltage and it was low, about 10 volts consistent with a bad cell. I ordered a NAPA battery said to fit the vehicle, and replaced the defective battey which seems to have fixed the problem. The NAPA store confirmed a bad cell in the old battery. No clear warnings of the problem showed.
Corrective Action:
On Friday, November 1, at about 3 pm, the brakes failed pulling away from the curb in a forward direction after loading equipment into the vehicle. Really stomping the brakes as though they had a fluid problem did get them to engage. I think the problem occured again backing out of my driveway prior to Monday the 4th when I fixed the problem. Again, really slamming the brake peddle got the brake to engage. You may look at the vehicle if you wish. On Friday, I was at a large senior center party and there were many pedestrian with limited mobility near the exit. An out of control vehicle could have been very dangerous. I applied experience from internal combustion engine (ICE) vehicles with brake problems and that fortunately worked, but brake fluid was NOT the problem and there is no clear documentation of the problem in the owner's manual. This problem is an EV problem. I can't really take the vehicle to the dealership because they have failed to perform warranty service and refused to do so in the time required by MD law. To determine the cause of the problem, I checked the brake fluid level which was normal, brake wear, which was little, checked the owners manual in detail (nothing clearly stated) and then searched the internet. By Monday the 4th, I had seem a reditt post that said a dead cell in the 12-volt battery could cause a confusion in the vehicle between the regenerative braking system and the hydrolic braking system. There had been some odd behavior at startup. The dash info would flash up with missing numbers then come on normally. And, at shutdown a few time, the lights left on buzzer would sound even though the lights were off. I checked the 12-volt battery voltage and it was low, about 10 volts consistent with a bad cell. I ordered a NAPA battery said to fit the vehicle, and replaced the defective battey which seems to have fixed the problem. The NAPA store confirmed a bad cell in the old battery. No clear warnings of the problem showed.
Additional Notes:
On Friday, November 1, at about 3 pm, the brakes failed pulling away from the curb in a forward direction after loading equipment into the vehicle. Really stomping the brakes as though they had a fluid problem did get them to engage. I think the problem occured again backing out of my driveway prior to Monday the 4th when I fixed the problem. Again, really slamming the brake peddle got the brake to engage. You may look at the vehicle if you wish. On Friday, I was at a large senior center party and there were many pedestrian with limited mobility near the exit. An out of control vehicle could have been very dangerous. I applied experience from internal combustion engine (ICE) vehicles with brake problems and that fortunately worked, but brake fluid was NOT the problem and there is no clear documentation of the problem in the owner's manual. This problem is an EV problem. I can't really take the vehicle to the dealership because they have failed to perform warranty service and refused to do so in the time required by MD law. To determine the cause of the problem, I checked the brake fluid level which was normal, brake wear, which was little, checked the owners manual in detail (nothing clearly stated) and then searched the internet. By Monday the 4th, I had seem a reditt post that said a dead cell in the 12-volt battery could cause a confusion in the vehicle between the regenerative braking system and the hydrolic braking system. There had been some odd behavior at startup. The dash info would flash up with missing numbers then come on normally. And, at shutdown a few time, the lights left on buzzer would sound even though the lights were off. I checked the 12-volt battery voltage and it was low, about 10 volts consistent with a bad cell. I ordered a NAPA battery said to fit the vehicle, and replaced the defective battey which seems to have fixed the problem. The NAPA store confirmed a bad cell in the old battery. No clear warnings of the problem showed.
Mfg Campaign: 11623624
Recall Date: Nov 5, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Friday, November 1, at about 3 pm, the brakes failed pulling away from the curb in a forward direction after loading equipment into the vehicle. Really stomping the brakes as though they had a fluid problem did get them to engage. I think the problem occured again backing out of my driveway prior to Monday the 4th when I fixed the problem. Again, really slamming the brake peddle got the brake to engage. You may look at the vehicle if you wish. On Friday, I was at a large senior center party and there were many pedestrian with limited mobility near the exit. An out of control vehicle could have been very dangerous. I applied experience from internal combustion engine (ICE) vehicles with brake problems and that fortunately worked, but brake fluid was NOT the problem and there is no clear documentation of the problem in the owner's manual. This problem is an EV problem. I can't really take the vehicle to the dealership because they have failed to perform warranty service and refused to do so in the time required by MD law. To determine the cause of the problem, I checked the brake fluid level which was normal, brake wear, which was little, checked the owners manual in detail (nothing clearly stated) and then searched the internet. By Monday the 4th, I had seem a reditt post that said a dead cell in the 12-volt battery could cause a confusion in the vehicle between the regenerative braking system and the hydrolic braking system. There had been some odd behavior at startup. The dash info would flash up with missing numbers then come on normally. And, at shutdown a few time, the lights left on buzzer would sound even though the lights were off. I checked the 12-volt battery voltage and it was low, about 10 volts consistent with a bad cell. I ordered a NAPA battery said to fit the vehicle, and replaced the defective battey which seems to have fixed the problem. The NAPA store confirmed a bad cell in the old battery. No clear warnings of the problem showed.
Corrective Action:
On Friday, November 1, at about 3 pm, the brakes failed pulling away from the curb in a forward direction after loading equipment into the vehicle. Really stomping the brakes as though they had a fluid problem did get them to engage. I think the problem occured again backing out of my driveway prior to Monday the 4th when I fixed the problem. Again, really slamming the brake peddle got the brake to engage. You may look at the vehicle if you wish. On Friday, I was at a large senior center party and there were many pedestrian with limited mobility near the exit. An out of control vehicle could have been very dangerous. I applied experience from internal combustion engine (ICE) vehicles with brake problems and that fortunately worked, but brake fluid was NOT the problem and there is no clear documentation of the problem in the owner's manual. This problem is an EV problem. I can't really take the vehicle to the dealership because they have failed to perform warranty service and refused to do so in the time required by MD law. To determine the cause of the problem, I checked the brake fluid level which was normal, brake wear, which was little, checked the owners manual in detail (nothing clearly stated) and then searched the internet. By Monday the 4th, I had seem a reditt post that said a dead cell in the 12-volt battery could cause a confusion in the vehicle between the regenerative braking system and the hydrolic braking system. There had been some odd behavior at startup. The dash info would flash up with missing numbers then come on normally. And, at shutdown a few time, the lights left on buzzer would sound even though the lights were off. I checked the 12-volt battery voltage and it was low, about 10 volts consistent with a bad cell. I ordered a NAPA battery said to fit the vehicle, and replaced the defective battey which seems to have fixed the problem. The NAPA store confirmed a bad cell in the old battery. No clear warnings of the problem showed.
Additional Notes:
On Friday, November 1, at about 3 pm, the brakes failed pulling away from the curb in a forward direction after loading equipment into the vehicle. Really stomping the brakes as though they had a fluid problem did get them to engage. I think the problem occured again backing out of my driveway prior to Monday the 4th when I fixed the problem. Again, really slamming the brake peddle got the brake to engage. You may look at the vehicle if you wish. On Friday, I was at a large senior center party and there were many pedestrian with limited mobility near the exit. An out of control vehicle could have been very dangerous. I applied experience from internal combustion engine (ICE) vehicles with brake problems and that fortunately worked, but brake fluid was NOT the problem and there is no clear documentation of the problem in the owner's manual. This problem is an EV problem. I can't really take the vehicle to the dealership because they have failed to perform warranty service and refused to do so in the time required by MD law. To determine the cause of the problem, I checked the brake fluid level which was normal, brake wear, which was little, checked the owners manual in detail (nothing clearly stated) and then searched the internet. By Monday the 4th, I had seem a reditt post that said a dead cell in the 12-volt battery could cause a confusion in the vehicle between the regenerative braking system and the hydrolic braking system. There had been some odd behavior at startup. The dash info would flash up with missing numbers then come on normally. And, at shutdown a few time, the lights left on buzzer would sound even though the lights were off. I checked the 12-volt battery voltage and it was low, about 10 volts consistent with a bad cell. I ordered a NAPA battery said to fit the vehicle, and replaced the defective battey which seems to have fixed the problem. The NAPA store confirmed a bad cell in the old battery. No clear warnings of the problem showed.
Mfg Campaign: 11623624
Recall Date: Nov 5, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Drove home at 7PM mild day (65-70 degrees). Stopped the car and turned it off for an hour. Had to leave home at 8PM. Turned on the car and backed up the driveway. Tried to stop but break wasn't working.. Pressed all the way that ABS started trickling. Used the hand break to stop the car. Turned off the car and turned it back on. This is when I noticed all the dashboard lights are on including break and ABS and had the same break not working issue.. Pulled the car into the driveway slowly and turned it off till tomorrow morning.. Started the car tomorrow morning and everything was back to normal and driving without an issue.
Corrective Action:
Drove home at 7PM mild day (65-70 degrees). Stopped the car and turned it off for an hour. Had to leave home at 8PM. Turned on the car and backed up the driveway. Tried to stop but break wasn't working.. Pressed all the way that ABS started trickling. Used the hand break to stop the car. Turned off the car and turned it back on. This is when I noticed all the dashboard lights are on including break and ABS and had the same break not working issue.. Pulled the car into the driveway slowly and turned it off till tomorrow morning.. Started the car tomorrow morning and everything was back to normal and driving without an issue.
Additional Notes:
Drove home at 7PM mild day (65-70 degrees). Stopped the car and turned it off for an hour. Had to leave home at 8PM. Turned on the car and backed up the driveway. Tried to stop but break wasn't working.. Pressed all the way that ABS started trickling. Used the hand break to stop the car. Turned off the car and turned it back on. This is when I noticed all the dashboard lights are on including break and ABS and had the same break not working issue.. Pulled the car into the driveway slowly and turned it off till tomorrow morning.. Started the car tomorrow morning and everything was back to normal and driving without an issue.
Mfg Campaign: 11584720
Recall Date: Apr 23, 2024
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While climbing the incline section of the San Mateo Bridge in the fast lane, the Leaf shifted itself into Neutral and would not shift back into Drive. With no power, driver was forced to change lanes to the right with no power, but luckily made it over the top and down the decline to pull over. Vehicle did not want to shut off or shift. Dealer confirmed bad battery. This occured Nov. 27th, 2023. And the car is still at the dealership as of March 24, 2024, waiting for a replacement battery.
Corrective Action:
While climbing the incline section of the San Mateo Bridge in the fast lane, the Leaf shifted itself into Neutral and would not shift back into Drive. With no power, driver was forced to change lanes to the right with no power, but luckily made it over the top and down the decline to pull over. Vehicle did not want to shut off or shift. Dealer confirmed bad battery. This occured Nov. 27th, 2023. And the car is still at the dealership as of March 24, 2024, waiting for a replacement battery.
Additional Notes:
While climbing the incline section of the San Mateo Bridge in the fast lane, the Leaf shifted itself into Neutral and would not shift back into Drive. With no power, driver was forced to change lanes to the right with no power, but luckily made it over the top and down the decline to pull over. Vehicle did not want to shut off or shift. Dealer confirmed bad battery. This occured Nov. 27th, 2023. And the car is still at the dealership as of March 24, 2024, waiting for a replacement battery.
Mfg Campaign: 11579194
Recall Date: Mar 24, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 Nissan Leaf. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The brake pedal had to be pushed to the floor to activate the service brakes. The vehicle was taken to the dealer where it was diagnosed with a failed electronically driven intelligently braking unit and the electronically driven intelligently braking unit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2016 Nissan Leaf. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The brake pedal had to be pushed to the floor to activate the service brakes. The vehicle was taken to the dealer where it was diagnosed with a failed electronically driven intelligently braking unit and the electronically driven intelligently braking unit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2016 Nissan Leaf. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The brake pedal had to be pushed to the floor to activate the service brakes. The vehicle was taken to the dealer where it was diagnosed with a failed electronically driven intelligently braking unit and the electronically driven intelligently braking unit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Mfg Campaign: 11578967
Recall Date: Mar 22, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Goes into neutral in a matter of seconds while driving at highway speeds and goes into turtle mode while on highway. A scan of the vehicle showed a number of low battery voltage codes (P0AA0, P3180, P3182, P08AF) stored when the battery was disconnected. Nissan gave no ETA on battery replacement.
Corrective Action:
Goes into neutral in a matter of seconds while driving at highway speeds and goes into turtle mode while on highway. A scan of the vehicle showed a number of low battery voltage codes (P0AA0, P3180, P3182, P08AF) stored when the battery was disconnected. Nissan gave no ETA on battery replacement.
Additional Notes:
Goes into neutral in a matter of seconds while driving at highway speeds and goes into turtle mode while on highway. A scan of the vehicle showed a number of low battery voltage codes (P0AA0, P3180, P3182, P08AF) stored when the battery was disconnected. Nissan gave no ETA on battery replacement.
Mfg Campaign: 11567295
Recall Date: Jan 23, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Goes into neutral in a matter of seconds while driving at highway speeds and goes into turtle mode while on highway. A scan of the vehicle showed a number of low battery voltage codes (P0AA0, P3180, P3182, P08AF) stored when the battery was disconnected. Nissan gave no ETA on battery replacement.
Corrective Action:
Goes into neutral in a matter of seconds while driving at highway speeds and goes into turtle mode while on highway. A scan of the vehicle showed a number of low battery voltage codes (P0AA0, P3180, P3182, P08AF) stored when the battery was disconnected. Nissan gave no ETA on battery replacement.
Additional Notes:
Goes into neutral in a matter of seconds while driving at highway speeds and goes into turtle mode while on highway. A scan of the vehicle showed a number of low battery voltage codes (P0AA0, P3180, P3182, P08AF) stored when the battery was disconnected. Nissan gave no ETA on battery replacement.
Mfg Campaign: 11567295
Recall Date: Jan 23, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving at highway speeds (65mph) on a cold day (10-20F), the car lost all drive power with no warning. Driver was able to coast to the road margin. In another situation this could have been a catastrophic accident. Driver called 911 for police protection and tow. At this point car was completely unresponsive but still on. The car could not be turned off, turned on, shifted into drive, or any other action performed. The car has shown at least 3 other cold weather failures at highway speeds with various error states (ranging from turtle mode, a complete loss of the info display, and sudden power losses). Our mechanic said "I almost died today, this car is not safe to drive on the highway".
Corrective Action:
While driving at highway speeds (65mph) on a cold day (10-20F), the car lost all drive power with no warning. Driver was able to coast to the road margin. In another situation this could have been a catastrophic accident. Driver called 911 for police protection and tow. At this point car was completely unresponsive but still on. The car could not be turned off, turned on, shifted into drive, or any other action performed. The car has shown at least 3 other cold weather failures at highway speeds with various error states (ranging from turtle mode, a complete loss of the info display, and sudden power losses). Our mechanic said "I almost died today, this car is not safe to drive on the highway".
Additional Notes:
While driving at highway speeds (65mph) on a cold day (10-20F), the car lost all drive power with no warning. Driver was able to coast to the road margin. In another situation this could have been a catastrophic accident. Driver called 911 for police protection and tow. At this point car was completely unresponsive but still on. The car could not be turned off, turned on, shifted into drive, or any other action performed. The car has shown at least 3 other cold weather failures at highway speeds with various error states (ranging from turtle mode, a complete loss of the info display, and sudden power losses). Our mechanic said "I almost died today, this car is not safe to drive on the highway".
Mfg Campaign: 11548956
Recall Date: Oct 9, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving at highway speeds (65mph) on a cold day (10-20F), the car lost all drive power with no warning. Driver was able to coast to the road margin. In another situation this could have been a catastrophic accident. Driver called 911 for police protection and tow. At this point car was completely unresponsive but still on. The car could not be turned off, turned on, shifted into drive, or any other action performed. The car has shown at least 3 other cold weather failures at highway speeds with various error states (ranging from turtle mode, a complete loss of the info display, and sudden power losses). Our mechanic said "I almost died today, this car is not safe to drive on the highway".
Corrective Action:
While driving at highway speeds (65mph) on a cold day (10-20F), the car lost all drive power with no warning. Driver was able to coast to the road margin. In another situation this could have been a catastrophic accident. Driver called 911 for police protection and tow. At this point car was completely unresponsive but still on. The car could not be turned off, turned on, shifted into drive, or any other action performed. The car has shown at least 3 other cold weather failures at highway speeds with various error states (ranging from turtle mode, a complete loss of the info display, and sudden power losses). Our mechanic said "I almost died today, this car is not safe to drive on the highway".
Additional Notes:
While driving at highway speeds (65mph) on a cold day (10-20F), the car lost all drive power with no warning. Driver was able to coast to the road margin. In another situation this could have been a catastrophic accident. Driver called 911 for police protection and tow. At this point car was completely unresponsive but still on. The car could not be turned off, turned on, shifted into drive, or any other action performed. The car has shown at least 3 other cold weather failures at highway speeds with various error states (ranging from turtle mode, a complete loss of the info display, and sudden power losses). Our mechanic said "I almost died today, this car is not safe to drive on the highway".
Mfg Campaign: 11548956
Recall Date: Oct 9, 2023
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
While driving at highway speeds (65mph) on a cold day (10-20F), the car lost all drive power with no warning. Driver was able to coast to the road margin. In another situation this could have been a catastrophic accident. Driver called 911 for police protection and tow. At this point car was completely unresponsive but still on. The car could not be turned off, turned on, shifted into drive, or any other action performed. The car has shown at least 3 other cold weather failures at highway speeds with various error states (ranging from turtle mode, a complete loss of the info display, and sudden power losses). Our mechanic said "I almost died today, this car is not safe to drive on the highway".
Corrective Action:
While driving at highway speeds (65mph) on a cold day (10-20F), the car lost all drive power with no warning. Driver was able to coast to the road margin. In another situation this could have been a catastrophic accident. Driver called 911 for police protection and tow. At this point car was completely unresponsive but still on. The car could not be turned off, turned on, shifted into drive, or any other action performed. The car has shown at least 3 other cold weather failures at highway speeds with various error states (ranging from turtle mode, a complete loss of the info display, and sudden power losses). Our mechanic said "I almost died today, this car is not safe to drive on the highway".
Additional Notes:
While driving at highway speeds (65mph) on a cold day (10-20F), the car lost all drive power with no warning. Driver was able to coast to the road margin. In another situation this could have been a catastrophic accident. Driver called 911 for police protection and tow. At this point car was completely unresponsive but still on. The car could not be turned off, turned on, shifted into drive, or any other action performed. The car has shown at least 3 other cold weather failures at highway speeds with various error states (ranging from turtle mode, a complete loss of the info display, and sudden power losses). Our mechanic said "I almost died today, this car is not safe to drive on the highway".
Mfg Campaign: 11548956
Recall Date: Oct 9, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On March 8, 2023, my 2016 NISSAN LEAF main EV battery failed at 75% charge power going up an incline on the freeway. The car shut down in the center lane with no warning at 60mph and could not be moved or shifted to be driven off the freeway. The car is available for inspection. My safety and the safety of others was put at EXTREME risk. I could have been killed or rear ended. I called 911 for the highway patrol and a county or city tow truck got me off the freeway. Previously, the main EV battery was diagnosed by the dealer as dropping in capacity to 8 bars in December 2022. I was told the car was safe to drive still although they did put in a warranty claim for a new battery which I was told was on back order and could take up to one year. Yet, I was told the car was 100% safe and drove it from December 2022 until this week. After the March 8 incident I had the car towed immediately to the dealer repair facility and the dealer service again confirmed the battery was compromised and told me not to drive the car anymore. So far NISSAN corporate has not asked to inspect the vehicle. The only warning the car gave was it was having a loss of power going up hills from December 2022 to this week but the car never showed a warning or gave a warning light on the dash.
Corrective Action:
On March 8, 2023, my 2016 NISSAN LEAF main EV battery failed at 75% charge power going up an incline on the freeway. The car shut down in the center lane with no warning at 60mph and could not be moved or shifted to be driven off the freeway. The car is available for inspection. My safety and the safety of others was put at EXTREME risk. I could have been killed or rear ended. I called 911 for the highway patrol and a county or city tow truck got me off the freeway. Previously, the main EV battery was diagnosed by the dealer as dropping in capacity to 8 bars in December 2022. I was told the car was safe to drive still although they did put in a warranty claim for a new battery which I was told was on back order and could take up to one year. Yet, I was told the car was 100% safe and drove it from December 2022 until this week. After the March 8 incident I had the car towed immediately to the dealer repair facility and the dealer service again confirmed the battery was compromised and told me not to drive the car anymore. So far NISSAN corporate has not asked to inspect the vehicle. The only warning the car gave was it was having a loss of power going up hills from December 2022 to this week but the car never showed a warning or gave a warning light on the dash.
Additional Notes:
On March 8, 2023, my 2016 NISSAN LEAF main EV battery failed at 75% charge power going up an incline on the freeway. The car shut down in the center lane with no warning at 60mph and could not be moved or shifted to be driven off the freeway. The car is available for inspection. My safety and the safety of others was put at EXTREME risk. I could have been killed or rear ended. I called 911 for the highway patrol and a county or city tow truck got me off the freeway. Previously, the main EV battery was diagnosed by the dealer as dropping in capacity to 8 bars in December 2022. I was told the car was safe to drive still although they did put in a warranty claim for a new battery which I was told was on back order and could take up to one year. Yet, I was told the car was 100% safe and drove it from December 2022 until this week. After the March 8 incident I had the car towed immediately to the dealer repair facility and the dealer service again confirmed the battery was compromised and told me not to drive the car anymore. So far NISSAN corporate has not asked to inspect the vehicle. The only warning the car gave was it was having a loss of power going up hills from December 2022 to this week but the car never showed a warning or gave a warning light on the dash.
Mfg Campaign: 11511218
Recall Date: Mar 10, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car shifted into neutral at highway speeds and would not go back into drive on 3 separate occasions over the past 6 days. Car is an EV and there was no warning and the battery SOC was 50% or more on all occasions. Can can be shifted from neutral to park only, not drive or reverse. Very unsafe to have to cruise to a stop on busy highways without much or any shoulder depending on where the car stops with snow banks. Had to have car towed. The incidents happened separately on 1/27, 1/28, and 2/2 all on the highway at ~60mph. I will upload some pictures of the dtc codes and battery stats for the vehicle. After the incident on 1/27, I replaced my 12v battery with a new one (having done some searching for possible cause), but the issue happened again on 1/28 and 2/2 after the 12v replacement.
Corrective Action:
Car shifted into neutral at highway speeds and would not go back into drive on 3 separate occasions over the past 6 days. Car is an EV and there was no warning and the battery SOC was 50% or more on all occasions. Can can be shifted from neutral to park only, not drive or reverse. Very unsafe to have to cruise to a stop on busy highways without much or any shoulder depending on where the car stops with snow banks. Had to have car towed. The incidents happened separately on 1/27, 1/28, and 2/2 all on the highway at ~60mph. I will upload some pictures of the dtc codes and battery stats for the vehicle. After the incident on 1/27, I replaced my 12v battery with a new one (having done some searching for possible cause), but the issue happened again on 1/28 and 2/2 after the 12v replacement.
Additional Notes:
Car shifted into neutral at highway speeds and would not go back into drive on 3 separate occasions over the past 6 days. Car is an EV and there was no warning and the battery SOC was 50% or more on all occasions. Can can be shifted from neutral to park only, not drive or reverse. Very unsafe to have to cruise to a stop on busy highways without much or any shoulder depending on where the car stops with snow banks. Had to have car towed. The incidents happened separately on 1/27, 1/28, and 2/2 all on the highway at ~60mph. I will upload some pictures of the dtc codes and battery stats for the vehicle. After the incident on 1/27, I replaced my 12v battery with a new one (having done some searching for possible cause), but the issue happened again on 1/28 and 2/2 after the 12v replacement.
Mfg Campaign: 11505289
Recall Date: Feb 2, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car shifted into neutral at highway speeds and would not go back into drive on 3 separate occasions over the past 6 days. Car is an EV and there was no warning and the battery SOC was 50% or more on all occasions. Can can be shifted from neutral to park only, not drive or reverse. Very unsafe to have to cruise to a stop on busy highways without much or any shoulder depending on where the car stops with snow banks. Had to have car towed. The incidents happened separately on 1/27, 1/28, and 2/2 all on the highway at ~60mph. I will upload some pictures of the dtc codes and battery stats for the vehicle. After the incident on 1/27, I replaced my 12v battery with a new one (having done some searching for possible cause), but the issue happened again on 1/28 and 2/2 after the 12v replacement.
Corrective Action:
Car shifted into neutral at highway speeds and would not go back into drive on 3 separate occasions over the past 6 days. Car is an EV and there was no warning and the battery SOC was 50% or more on all occasions. Can can be shifted from neutral to park only, not drive or reverse. Very unsafe to have to cruise to a stop on busy highways without much or any shoulder depending on where the car stops with snow banks. Had to have car towed. The incidents happened separately on 1/27, 1/28, and 2/2 all on the highway at ~60mph. I will upload some pictures of the dtc codes and battery stats for the vehicle. After the incident on 1/27, I replaced my 12v battery with a new one (having done some searching for possible cause), but the issue happened again on 1/28 and 2/2 after the 12v replacement.
Additional Notes:
Car shifted into neutral at highway speeds and would not go back into drive on 3 separate occasions over the past 6 days. Car is an EV and there was no warning and the battery SOC was 50% or more on all occasions. Can can be shifted from neutral to park only, not drive or reverse. Very unsafe to have to cruise to a stop on busy highways without much or any shoulder depending on where the car stops with snow banks. Had to have car towed. The incidents happened separately on 1/27, 1/28, and 2/2 all on the highway at ~60mph. I will upload some pictures of the dtc codes and battery stats for the vehicle. After the incident on 1/27, I replaced my 12v battery with a new one (having done some searching for possible cause), but the issue happened again on 1/28 and 2/2 after the 12v replacement.
Mfg Campaign: 11505289
Recall Date: Feb 2, 2023
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Car shifted into neutral at highway speeds and would not go back into drive on 3 separate occasions over the past 6 days. Car is an EV and there was no warning and the battery SOC was 50% or more on all occasions. Can can be shifted from neutral to park only, not drive or reverse. Very unsafe to have to cruise to a stop on busy highways without much or any shoulder depending on where the car stops with snow banks. Had to have car towed. The incidents happened separately on 1/27, 1/28, and 2/2 all on the highway at ~60mph. I will upload some pictures of the dtc codes and battery stats for the vehicle. After the incident on 1/27, I replaced my 12v battery with a new one (having done some searching for possible cause), but the issue happened again on 1/28 and 2/2 after the 12v replacement.
Corrective Action:
Car shifted into neutral at highway speeds and would not go back into drive on 3 separate occasions over the past 6 days. Car is an EV and there was no warning and the battery SOC was 50% or more on all occasions. Can can be shifted from neutral to park only, not drive or reverse. Very unsafe to have to cruise to a stop on busy highways without much or any shoulder depending on where the car stops with snow banks. Had to have car towed. The incidents happened separately on 1/27, 1/28, and 2/2 all on the highway at ~60mph. I will upload some pictures of the dtc codes and battery stats for the vehicle. After the incident on 1/27, I replaced my 12v battery with a new one (having done some searching for possible cause), but the issue happened again on 1/28 and 2/2 after the 12v replacement.
Additional Notes:
Car shifted into neutral at highway speeds and would not go back into drive on 3 separate occasions over the past 6 days. Car is an EV and there was no warning and the battery SOC was 50% or more on all occasions. Can can be shifted from neutral to park only, not drive or reverse. Very unsafe to have to cruise to a stop on busy highways without much or any shoulder depending on where the car stops with snow banks. Had to have car towed. The incidents happened separately on 1/27, 1/28, and 2/2 all on the highway at ~60mph. I will upload some pictures of the dtc codes and battery stats for the vehicle. After the incident on 1/27, I replaced my 12v battery with a new one (having done some searching for possible cause), but the issue happened again on 1/28 and 2/2 after the 12v replacement.
Mfg Campaign: 11505289
Recall Date: Feb 2, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We were driving the car on a highway (the 405 in Los Angeles) in the midafternoon on December 21. We were going uphill and in the flow of traffic. I'd say the speed was about 60-65. The car was functioning well. Then, the driver accelerated to pass a car and suddenly the car lost all power and went into neutral. Fortunately, we made our way to the freeway shoulder without an accident. But, it could have been very different, as we were on a fast-moving highway and there could have been a pile-up. The car had plenty of battery power (around 47 miles) but it would not shift back into drive. We turned the car on and off and it was stuck in neutral. A tow truck came by and suggested a jump start. That worked and we took the car immediately to a Nissan dealership. The dealership found an error code (I believe it's P3398 but I am unsure) and says that a part of the lithium battery is malfunctioning and the car is unsafe to drive. It is under warranty but they say they are unable to replace the battery for many months. I saw no warning lamps prior to the failure (apart from a recurring message about tire maintenance that we had addressed repeatedly). For what it is worth, I had just had the brake pads checked that morning at a local mechanic who said the brakes were in excellent shape.
Corrective Action:
We were driving the car on a highway (the 405 in Los Angeles) in the midafternoon on December 21. We were going uphill and in the flow of traffic. I'd say the speed was about 60-65. The car was functioning well. Then, the driver accelerated to pass a car and suddenly the car lost all power and went into neutral. Fortunately, we made our way to the freeway shoulder without an accident. But, it could have been very different, as we were on a fast-moving highway and there could have been a pile-up. The car had plenty of battery power (around 47 miles) but it would not shift back into drive. We turned the car on and off and it was stuck in neutral. A tow truck came by and suggested a jump start. That worked and we took the car immediately to a Nissan dealership. The dealership found an error code (I believe it's P3398 but I am unsure) and says that a part of the lithium battery is malfunctioning and the car is unsafe to drive. It is under warranty but they say they are unable to replace the battery for many months. I saw no warning lamps prior to the failure (apart from a recurring message about tire maintenance that we had addressed repeatedly). For what it is worth, I had just had the brake pads checked that morning at a local mechanic who said the brakes were in excellent shape.
Additional Notes:
We were driving the car on a highway (the 405 in Los Angeles) in the midafternoon on December 21. We were going uphill and in the flow of traffic. I'd say the speed was about 60-65. The car was functioning well. Then, the driver accelerated to pass a car and suddenly the car lost all power and went into neutral. Fortunately, we made our way to the freeway shoulder without an accident. But, it could have been very different, as we were on a fast-moving highway and there could have been a pile-up. The car had plenty of battery power (around 47 miles) but it would not shift back into drive. We turned the car on and off and it was stuck in neutral. A tow truck came by and suggested a jump start. That worked and we took the car immediately to a Nissan dealership. The dealership found an error code (I believe it's P3398 but I am unsure) and says that a part of the lithium battery is malfunctioning and the car is unsafe to drive. It is under warranty but they say they are unable to replace the battery for many months. I saw no warning lamps prior to the failure (apart from a recurring message about tire maintenance that we had addressed repeatedly). For what it is worth, I had just had the brake pads checked that morning at a local mechanic who said the brakes were in excellent shape.
Mfg Campaign: 11498756
Recall Date: Dec 24, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
We were driving the car on a highway (the 405 in Los Angeles) in the midafternoon on December 21. We were going uphill and in the flow of traffic. I'd say the speed was about 60-65. The car was functioning well. Then, the driver accelerated to pass a car and suddenly the car lost all power and went into neutral. Fortunately, we made our way to the freeway shoulder without an accident. But, it could have been very different, as we were on a fast-moving highway and there could have been a pile-up. The car had plenty of battery power (around 47 miles) but it would not shift back into drive. We turned the car on and off and it was stuck in neutral. A tow truck came by and suggested a jump start. That worked and we took the car immediately to a Nissan dealership. The dealership found an error code (I believe it's P3398 but I am unsure) and says that a part of the lithium battery is malfunctioning and the car is unsafe to drive. It is under warranty but they say they are unable to replace the battery for many months. I saw no warning lamps prior to the failure (apart from a recurring message about tire maintenance that we had addressed repeatedly). For what it is worth, I had just had the brake pads checked that morning at a local mechanic who said the brakes were in excellent shape.
Corrective Action:
We were driving the car on a highway (the 405 in Los Angeles) in the midafternoon on December 21. We were going uphill and in the flow of traffic. I'd say the speed was about 60-65. The car was functioning well. Then, the driver accelerated to pass a car and suddenly the car lost all power and went into neutral. Fortunately, we made our way to the freeway shoulder without an accident. But, it could have been very different, as we were on a fast-moving highway and there could have been a pile-up. The car had plenty of battery power (around 47 miles) but it would not shift back into drive. We turned the car on and off and it was stuck in neutral. A tow truck came by and suggested a jump start. That worked and we took the car immediately to a Nissan dealership. The dealership found an error code (I believe it's P3398 but I am unsure) and says that a part of the lithium battery is malfunctioning and the car is unsafe to drive. It is under warranty but they say they are unable to replace the battery for many months. I saw no warning lamps prior to the failure (apart from a recurring message about tire maintenance that we had addressed repeatedly). For what it is worth, I had just had the brake pads checked that morning at a local mechanic who said the brakes were in excellent shape.
Additional Notes:
We were driving the car on a highway (the 405 in Los Angeles) in the midafternoon on December 21. We were going uphill and in the flow of traffic. I'd say the speed was about 60-65. The car was functioning well. Then, the driver accelerated to pass a car and suddenly the car lost all power and went into neutral. Fortunately, we made our way to the freeway shoulder without an accident. But, it could have been very different, as we were on a fast-moving highway and there could have been a pile-up. The car had plenty of battery power (around 47 miles) but it would not shift back into drive. We turned the car on and off and it was stuck in neutral. A tow truck came by and suggested a jump start. That worked and we took the car immediately to a Nissan dealership. The dealership found an error code (I believe it's P3398 but I am unsure) and says that a part of the lithium battery is malfunctioning and the car is unsafe to drive. It is under warranty but they say they are unable to replace the battery for many months. I saw no warning lamps prior to the failure (apart from a recurring message about tire maintenance that we had addressed repeatedly). For what it is worth, I had just had the brake pads checked that morning at a local mechanic who said the brakes were in excellent shape.
Mfg Campaign: 11498756
Recall Date: Dec 24, 2022
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