Complaints & Recalls
Official Safety Recalls - Important!
28 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2013-2017 LEAF vehicles. The Owner's Manual instructions for defroster operation are incorrect and may result in reduced defroster performance under specific conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R23A1
Recall Date: Apr 26, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 LEAF and 2014, 2016 and 2017 Sentra vehicles. Due to a manufacturing error within the air bag inflators, the passenger frontal air bag may not properly deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 13, 2017
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016 LEAF vehicles manufactured February 24, 2016, to March 23, 2016, and Sentra vehicles manufactured February 9, 2016, to March 4, 2016. The wiring harness connector may disconnect from the dual-stage passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 15, 2016
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 26, 2016
Consumer Complaints
49 ComplaintsNissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We were driving the car on a highway (the 405 in Los Angeles) in the midafternoon on December 21. We were going uphill and in the flow of traffic. I'd say the speed was about 60-65. The car was functioning well. Then, the driver accelerated to pass a car and suddenly the car lost all power and went into neutral. Fortunately, we made our way to the freeway shoulder without an accident. But, it could have been very different, as we were on a fast-moving highway and there could have been a pile-up. The car had plenty of battery power (around 47 miles) but it would not shift back into drive. We turned the car on and off and it was stuck in neutral. A tow truck came by and suggested a jump start. That worked and we took the car immediately to a Nissan dealership. The dealership found an error code (I believe it's P3398 but I am unsure) and says that a part of the lithium battery is malfunctioning and the car is unsafe to drive. It is under warranty but they say they are unable to replace the battery for many months. I saw no warning lamps prior to the failure (apart from a recurring message about tire maintenance that we had addressed repeatedly). For what it is worth, I had just had the brake pads checked that morning at a local mechanic who said the brakes were in excellent shape.
Corrective Action:
We were driving the car on a highway (the 405 in Los Angeles) in the midafternoon on December 21. We were going uphill and in the flow of traffic. I'd say the speed was about 60-65. The car was functioning well. Then, the driver accelerated to pass a car and suddenly the car lost all power and went into neutral. Fortunately, we made our way to the freeway shoulder without an accident. But, it could have been very different, as we were on a fast-moving highway and there could have been a pile-up. The car had plenty of battery power (around 47 miles) but it would not shift back into drive. We turned the car on and off and it was stuck in neutral. A tow truck came by and suggested a jump start. That worked and we took the car immediately to a Nissan dealership. The dealership found an error code (I believe it's P3398 but I am unsure) and says that a part of the lithium battery is malfunctioning and the car is unsafe to drive. It is under warranty but they say they are unable to replace the battery for many months. I saw no warning lamps prior to the failure (apart from a recurring message about tire maintenance that we had addressed repeatedly). For what it is worth, I had just had the brake pads checked that morning at a local mechanic who said the brakes were in excellent shape.
Additional Notes:
We were driving the car on a highway (the 405 in Los Angeles) in the midafternoon on December 21. We were going uphill and in the flow of traffic. I'd say the speed was about 60-65. The car was functioning well. Then, the driver accelerated to pass a car and suddenly the car lost all power and went into neutral. Fortunately, we made our way to the freeway shoulder without an accident. But, it could have been very different, as we were on a fast-moving highway and there could have been a pile-up. The car had plenty of battery power (around 47 miles) but it would not shift back into drive. We turned the car on and off and it was stuck in neutral. A tow truck came by and suggested a jump start. That worked and we took the car immediately to a Nissan dealership. The dealership found an error code (I believe it's P3398 but I am unsure) and says that a part of the lithium battery is malfunctioning and the car is unsafe to drive. It is under warranty but they say they are unable to replace the battery for many months. I saw no warning lamps prior to the failure (apart from a recurring message about tire maintenance that we had addressed repeatedly). For what it is worth, I had just had the brake pads checked that morning at a local mechanic who said the brakes were in excellent shape.
Mfg Campaign: 11498756
Recall Date: Dec 24, 2022
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle is 2016 Nissan Leaf. Odometer reading 42,537. On August 28, 2022 in a shopping center parking lot under fair weather conditions and temperatures in the 80s, upon starting car, brake system control light and ABS indicator light both illuminated. Pulled car back into parking spot. Brakes did not work. Used emergency brake to stop vehicle. 9/11/2022 Inspection by Melloy Nissan. [XXX], Service manager, reported that vehicle has two faulty components: brake control assembly and actuator assembly that require replacement. Stated that technician called Nissan USA. Other vehicle on East Coast had same problem that was fixed with this repair. Cost of parts $4,099. Cost of labor $900. Total repair cost $5,000. Service manager advised owner that vehicle is not safe to drive. 9/27/2022 Inspection by Reliable Nissan. [XXX], Service manager, reported that vehicle has error codes for electrically driven intelligent brake system. Stated that other Nissan Leaf had recently been repaired for same problem at Reliable Nissan. Cost of part (brake control assembly) $2,792. Cost of labor $700. Total cost $3,854. Service manager advised owner that vehicle is not safe to drive. The vehicle is available for inspection upon request. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Vehicle is 2016 Nissan Leaf. Odometer reading 42,537. On August 28, 2022 in a shopping center parking lot under fair weather conditions and temperatures in the 80s, upon starting car, brake system control light and ABS indicator light both illuminated. Pulled car back into parking spot. Brakes did not work. Used emergency brake to stop vehicle. 9/11/2022 Inspection by Melloy Nissan. [XXX], Service manager, reported that vehicle has two faulty components: brake control assembly and actuator assembly that require replacement. Stated that technician called Nissan USA. Other vehicle on East Coast had same problem that was fixed with this repair. Cost of parts $4,099. Cost of labor $900. Total repair cost $5,000. Service manager advised owner that vehicle is not safe to drive. 9/27/2022 Inspection by Reliable Nissan. [XXX], Service manager, reported that vehicle has error codes for electrically driven intelligent brake system. Stated that other Nissan Leaf had recently been repaired for same problem at Reliable Nissan. Cost of part (brake control assembly) $2,792. Cost of labor $700. Total cost $3,854. Service manager advised owner that vehicle is not safe to drive. The vehicle is available for inspection upon request. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Vehicle is 2016 Nissan Leaf. Odometer reading 42,537. On August 28, 2022 in a shopping center parking lot under fair weather conditions and temperatures in the 80s, upon starting car, brake system control light and ABS indicator light both illuminated. Pulled car back into parking spot. Brakes did not work. Used emergency brake to stop vehicle. 9/11/2022 Inspection by Melloy Nissan. [XXX], Service manager, reported that vehicle has two faulty components: brake control assembly and actuator assembly that require replacement. Stated that technician called Nissan USA. Other vehicle on East Coast had same problem that was fixed with this repair. Cost of parts $4,099. Cost of labor $900. Total repair cost $5,000. Service manager advised owner that vehicle is not safe to drive. 9/27/2022 Inspection by Reliable Nissan. [XXX], Service manager, reported that vehicle has error codes for electrically driven intelligent brake system. Stated that other Nissan Leaf had recently been repaired for same problem at Reliable Nissan. Cost of part (brake control assembly) $2,792. Cost of labor $700. Total cost $3,854. Service manager advised owner that vehicle is not safe to drive. The vehicle is available for inspection upon request. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11490696
Recall Date: Oct 24, 2022
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The driver's side door handle broke on my 2016 Nissan LEAF. Investigating the issue online, I found that many owners have had this issue, and the fix often breaks again. It's a safety issue for owner or emergency responders wouldn't be able to get the driver's door open without breaking the glass.
Corrective Action:
The driver's side door handle broke on my 2016 Nissan LEAF. Investigating the issue online, I found that many owners have had this issue, and the fix often breaks again. It's a safety issue for owner or emergency responders wouldn't be able to get the driver's door open without breaking the glass.
Additional Notes:
The driver's side door handle broke on my 2016 Nissan LEAF. Investigating the issue online, I found that many owners have had this issue, and the fix often breaks again. It's a safety issue for owner or emergency responders wouldn't be able to get the driver's door open without breaking the glass.
Mfg Campaign: 11466187
Recall Date: May 26, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2016 Nissan Leaf. The contact stated that while driving at an undisclosed speed, the "Low Battery Mode" warning message was displayed while the battery was fully charged, which caused the vehicle to inadvertently decelerate. The vehicle was taken to the dealer. The dealer replaced the capacitor and three cells in the battery; however, the failure recurred. The vehicle was not repaired and had an upcoming appointment with the dealer. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for diagnostic testing. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2016 Nissan Leaf. The contact stated that while driving at an undisclosed speed, the "Low Battery Mode" warning message was displayed while the battery was fully charged, which caused the vehicle to inadvertently decelerate. The vehicle was taken to the dealer. The dealer replaced the capacitor and three cells in the battery; however, the failure recurred. The vehicle was not repaired and had an upcoming appointment with the dealer. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for diagnostic testing. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2016 Nissan Leaf. The contact stated that while driving at an undisclosed speed, the "Low Battery Mode" warning message was displayed while the battery was fully charged, which caused the vehicle to inadvertently decelerate. The vehicle was taken to the dealer. The dealer replaced the capacitor and three cells in the battery; however, the failure recurred. The vehicle was not repaired and had an upcoming appointment with the dealer. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for diagnostic testing. The failure mileage was approximately 54,000.
Mfg Campaign: 11450028
Recall Date: Feb 2, 2022
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE NISSAN LEAF WAS BEING DRIVEN ON A 35 MPH ROAD IN A HILLY AREA. WHILE GOING APPROXIMATELY 25 MPH ON A DOWNHILL CURVE COMING UP TO A RED LIGHT THE DRIVER APPLIED THE BRAKES AND THEY DID NOT ENGAGE WITH NORMAL PRESSURE. THE DRIVER THEN PUSHED THE BRAKE PEDDLE ALL THE WAY DOWN TO THE FLOOR BEFORE THE VEHICLE BEGIN TO SLOWLY STOP CAUSING THE VEHICLE TO GO 10 FEET PAST A RED LIGHT INTO AN INTERSECTION. THE DRIVER DROVE OUT OF THE INTERSECTION AND TESTED THE BRAKES AGAIN WITH THE SAME RESULTS. THE DRIVERS SPOUSE ARRIVED TO TEST THE VEHICLE AND VERIFIED THE SAME RESULTS. THE ONLY WAY HOME WAS A VERY STEEP DOWN HILL SO TOW TRUCK WAS CALLED TO PICK UP THE VEHICLE AND BRING IT TO THE NISSAN DEALERSHIP THE TOW TRUCK DRIVER ALSO VERIFIED THE BRAKES WERE NOT ENGAGING WHEN HE LOADED THE VEHICLE ON THE FLATBED. WHEN THE VEHICLE ARRIVED AT THE DEALERSHIP AND UNLOADED FROM THE TOW TRUCK THE BRAKES STARTED WORKING. THE DEALERSHIP TESTED THE VEHICLE AND VERIFIED THE BRAKES PASSED INSPECTION. FEELING UNSAFE TO DRIVE THE VEHICLE THE OWNER TRIED TO CONVINCE THE DEALERSHIP TO TEST MORE. THEY WERE NOT ABLE TO REPRODUCE THE ISSUE. THE OWNERS REPORTED TO NISSAN OF AMERICA CUSTOMER SERVICE. NISSAN OF AMERICA SAID THEY HAD NOT HEARD OF THIS TYPE OF ISSUE AND THAT IF THE DEALERSHIP COULDN'T FIND ANYTHING THERE WAS NOTHING THEY COULD DO. SINCE THE DEALERSHIP AND CORPORATE CAN NOT FIX THE CAR AND DO NOT WANT TO FURTHER INVESTIGATE THE VEHICLE WAS TOWED TO THE OWNERS HOUSE WHERE IT NOW SITS UNUSED.
Corrective Action:
THE NISSAN LEAF WAS BEING DRIVEN ON A 35 MPH ROAD IN A HILLY AREA. WHILE GOING APPROXIMATELY 25 MPH ON A DOWNHILL CURVE COMING UP TO A RED LIGHT THE DRIVER APPLIED THE BRAKES AND THEY DID NOT ENGAGE WITH NORMAL PRESSURE. THE DRIVER THEN PUSHED THE BRAKE PEDDLE ALL THE WAY DOWN TO THE FLOOR BEFORE THE VEHICLE BEGIN TO SLOWLY STOP CAUSING THE VEHICLE TO GO 10 FEET PAST A RED LIGHT INTO AN INTERSECTION. THE DRIVER DROVE OUT OF THE INTERSECTION AND TESTED THE BRAKES AGAIN WITH THE SAME RESULTS. THE DRIVERS SPOUSE ARRIVED TO TEST THE VEHICLE AND VERIFIED THE SAME RESULTS. THE ONLY WAY HOME WAS A VERY STEEP DOWN HILL SO TOW TRUCK WAS CALLED TO PICK UP THE VEHICLE AND BRING IT TO THE NISSAN DEALERSHIP THE TOW TRUCK DRIVER ALSO VERIFIED THE BRAKES WERE NOT ENGAGING WHEN HE LOADED THE VEHICLE ON THE FLATBED. WHEN THE VEHICLE ARRIVED AT THE DEALERSHIP AND UNLOADED FROM THE TOW TRUCK THE BRAKES STARTED WORKING. THE DEALERSHIP TESTED THE VEHICLE AND VERIFIED THE BRAKES PASSED INSPECTION. FEELING UNSAFE TO DRIVE THE VEHICLE THE OWNER TRIED TO CONVINCE THE DEALERSHIP TO TEST MORE. THEY WERE NOT ABLE TO REPRODUCE THE ISSUE. THE OWNERS REPORTED TO NISSAN OF AMERICA CUSTOMER SERVICE. NISSAN OF AMERICA SAID THEY HAD NOT HEARD OF THIS TYPE OF ISSUE AND THAT IF THE DEALERSHIP COULDN'T FIND ANYTHING THERE WAS NOTHING THEY COULD DO. SINCE THE DEALERSHIP AND CORPORATE CAN NOT FIX THE CAR AND DO NOT WANT TO FURTHER INVESTIGATE THE VEHICLE WAS TOWED TO THE OWNERS HOUSE WHERE IT NOW SITS UNUSED.
Additional Notes:
THE NISSAN LEAF WAS BEING DRIVEN ON A 35 MPH ROAD IN A HILLY AREA. WHILE GOING APPROXIMATELY 25 MPH ON A DOWNHILL CURVE COMING UP TO A RED LIGHT THE DRIVER APPLIED THE BRAKES AND THEY DID NOT ENGAGE WITH NORMAL PRESSURE. THE DRIVER THEN PUSHED THE BRAKE PEDDLE ALL THE WAY DOWN TO THE FLOOR BEFORE THE VEHICLE BEGIN TO SLOWLY STOP CAUSING THE VEHICLE TO GO 10 FEET PAST A RED LIGHT INTO AN INTERSECTION. THE DRIVER DROVE OUT OF THE INTERSECTION AND TESTED THE BRAKES AGAIN WITH THE SAME RESULTS. THE DRIVERS SPOUSE ARRIVED TO TEST THE VEHICLE AND VERIFIED THE SAME RESULTS. THE ONLY WAY HOME WAS A VERY STEEP DOWN HILL SO TOW TRUCK WAS CALLED TO PICK UP THE VEHICLE AND BRING IT TO THE NISSAN DEALERSHIP THE TOW TRUCK DRIVER ALSO VERIFIED THE BRAKES WERE NOT ENGAGING WHEN HE LOADED THE VEHICLE ON THE FLATBED. WHEN THE VEHICLE ARRIVED AT THE DEALERSHIP AND UNLOADED FROM THE TOW TRUCK THE BRAKES STARTED WORKING. THE DEALERSHIP TESTED THE VEHICLE AND VERIFIED THE BRAKES PASSED INSPECTION. FEELING UNSAFE TO DRIVE THE VEHICLE THE OWNER TRIED TO CONVINCE THE DEALERSHIP TO TEST MORE. THEY WERE NOT ABLE TO REPRODUCE THE ISSUE. THE OWNERS REPORTED TO NISSAN OF AMERICA CUSTOMER SERVICE. NISSAN OF AMERICA SAID THEY HAD NOT HEARD OF THIS TYPE OF ISSUE AND THAT IF THE DEALERSHIP COULDN'T FIND ANYTHING THERE WAS NOTHING THEY COULD DO. SINCE THE DEALERSHIP AND CORPORATE CAN NOT FIX THE CAR AND DO NOT WANT TO FURTHER INVESTIGATE THE VEHICLE WAS TOWED TO THE OWNERS HOUSE WHERE IT NOW SITS UNUSED.
Mfg Campaign: 11389581
Recall Date: Jan 23, 2021
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
DURING CONDITIONS OF LOW 12V BATTERY CHARGE, THE VEHICLE WILL OCCASIONALLY START, GO INTO A DRIVE MODE ("R" OR "D") BUT THE BRAKES WILL NOT OPERATE. I STRESS THAT THIS ONLY HAPPENS WHEN THE 12V BATTERY HAS LOW CHARGE, BUT NOT TOO LOW THAT THE VEHICLE WILL REFUSE TO START. I AM NOT THE ONLY PERSON TO REPORT THIS. NOTE THE COMMENT ABOUT BRAKES FAILING IN THIS POSTING: HTTPS://WWW.MYNISSANLEAF.COM/VIEWTOPIC.PHP?F=30&T=12959&P=588304#P587949
Corrective Action:
DURING CONDITIONS OF LOW 12V BATTERY CHARGE, THE VEHICLE WILL OCCASIONALLY START, GO INTO A DRIVE MODE ("R" OR "D") BUT THE BRAKES WILL NOT OPERATE. I STRESS THAT THIS ONLY HAPPENS WHEN THE 12V BATTERY HAS LOW CHARGE, BUT NOT TOO LOW THAT THE VEHICLE WILL REFUSE TO START. I AM NOT THE ONLY PERSON TO REPORT THIS. NOTE THE COMMENT ABOUT BRAKES FAILING IN THIS POSTING: HTTPS://WWW.MYNISSANLEAF.COM/VIEWTOPIC.PHP?F=30&T=12959&P=588304#P587949
Additional Notes:
DURING CONDITIONS OF LOW 12V BATTERY CHARGE, THE VEHICLE WILL OCCASIONALLY START, GO INTO A DRIVE MODE ("R" OR "D") BUT THE BRAKES WILL NOT OPERATE. I STRESS THAT THIS ONLY HAPPENS WHEN THE 12V BATTERY HAS LOW CHARGE, BUT NOT TOO LOW THAT THE VEHICLE WILL REFUSE TO START. I AM NOT THE ONLY PERSON TO REPORT THIS. NOTE THE COMMENT ABOUT BRAKES FAILING IN THIS POSTING: HTTPS://WWW.MYNISSANLEAF.COM/VIEWTOPIC.PHP?F=30&T=12959&P=588304#P587949
Mfg Campaign: 11344245
Recall Date: Aug 9, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONSUMER OWNED A 2016 NISSAN LEAF. THE CONSUMER STATED THAT WHILE ASLEEP AT THEIR RESIDENCE, THEY WERE AWOKEN BY THE POLICE DEPARTMENT WHO INFORMED THEM THAT THEIR VEHICLE WAS ENGULFED IN FLAMES. NO INJURY WAS SUSTAINED. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS NEEDED. FIRST INSURANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO A SALVAGE YARD. NO DEALER WAS CONTACTED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. AN INVESTIGATION WAS ALSO STARTED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *LN THE CONSUMER STATED THAT THOUGH THE MANUFACTURER WAS MADE AWARE OF THE SITUATION, HOWEVER THEY ARE CLAIMING NO RESPONSIBILITY OVER THE INCIDENT. THE MANUFACTURE IS CLAIMING THAT THE FAILURE DUE TO THE DEFECTIVE INSTALLATION OF THE ORIGINAL BATTERY.*AS *LN*JB
Corrective Action:
TL* THE CONSUMER OWNED A 2016 NISSAN LEAF. THE CONSUMER STATED THAT WHILE ASLEEP AT THEIR RESIDENCE, THEY WERE AWOKEN BY THE POLICE DEPARTMENT WHO INFORMED THEM THAT THEIR VEHICLE WAS ENGULFED IN FLAMES. NO INJURY WAS SUSTAINED. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS NEEDED. FIRST INSURANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO A SALVAGE YARD. NO DEALER WAS CONTACTED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. AN INVESTIGATION WAS ALSO STARTED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *LN THE CONSUMER STATED THAT THOUGH THE MANUFACTURER WAS MADE AWARE OF THE SITUATION, HOWEVER THEY ARE CLAIMING NO RESPONSIBILITY OVER THE INCIDENT. THE MANUFACTURE IS CLAIMING THAT THE FAILURE DUE TO THE DEFECTIVE INSTALLATION OF THE ORIGINAL BATTERY.*AS *LN*JB
Additional Notes:
TL* THE CONSUMER OWNED A 2016 NISSAN LEAF. THE CONSUMER STATED THAT WHILE ASLEEP AT THEIR RESIDENCE, THEY WERE AWOKEN BY THE POLICE DEPARTMENT WHO INFORMED THEM THAT THEIR VEHICLE WAS ENGULFED IN FLAMES. NO INJURY WAS SUSTAINED. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS NEEDED. FIRST INSURANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO A SALVAGE YARD. NO DEALER WAS CONTACTED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. AN INVESTIGATION WAS ALSO STARTED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *LN THE CONSUMER STATED THAT THOUGH THE MANUFACTURER WAS MADE AWARE OF THE SITUATION, HOWEVER THEY ARE CLAIMING NO RESPONSIBILITY OVER THE INCIDENT. THE MANUFACTURE IS CLAIMING THAT THE FAILURE DUE TO THE DEFECTIVE INSTALLATION OF THE ORIGINAL BATTERY.*AS *LN*JB
Mfg Campaign: 11301153
Recall Date: Jan 22, 2020
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
TL* THE CONSUMER OWNED A 2016 NISSAN LEAF. THE CONSUMER STATED THAT WHILE ASLEEP AT THEIR RESIDENCE, THEY WERE AWOKEN BY THE POLICE DEPARTMENT WHO INFORMED THEM THAT THEIR VEHICLE WAS ENGULFED IN FLAMES. NO INJURY WAS SUSTAINED. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS NEEDED. FIRST INSURANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO A SALVAGE YARD. NO DEALER WAS CONTACTED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. AN INVESTIGATION WAS ALSO STARTED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *LN THE CONSUMER STATED THAT THOUGH THE MANUFACTURER WAS MADE AWARE OF THE SITUATION, HOWEVER THEY ARE CLAIMING NO RESPONSIBILITY OVER THE INCIDENT. THE MANUFACTURE IS CLAIMING THAT THE FAILURE DUE TO THE DEFECTIVE INSTALLATION OF THE ORIGINAL BATTERY.*AS *LN*JB
Corrective Action:
TL* THE CONSUMER OWNED A 2016 NISSAN LEAF. THE CONSUMER STATED THAT WHILE ASLEEP AT THEIR RESIDENCE, THEY WERE AWOKEN BY THE POLICE DEPARTMENT WHO INFORMED THEM THAT THEIR VEHICLE WAS ENGULFED IN FLAMES. NO INJURY WAS SUSTAINED. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS NEEDED. FIRST INSURANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO A SALVAGE YARD. NO DEALER WAS CONTACTED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. AN INVESTIGATION WAS ALSO STARTED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *LN THE CONSUMER STATED THAT THOUGH THE MANUFACTURER WAS MADE AWARE OF THE SITUATION, HOWEVER THEY ARE CLAIMING NO RESPONSIBILITY OVER THE INCIDENT. THE MANUFACTURE IS CLAIMING THAT THE FAILURE DUE TO THE DEFECTIVE INSTALLATION OF THE ORIGINAL BATTERY.*AS *LN*JB
Additional Notes:
TL* THE CONSUMER OWNED A 2016 NISSAN LEAF. THE CONSUMER STATED THAT WHILE ASLEEP AT THEIR RESIDENCE, THEY WERE AWOKEN BY THE POLICE DEPARTMENT WHO INFORMED THEM THAT THEIR VEHICLE WAS ENGULFED IN FLAMES. NO INJURY WAS SUSTAINED. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS NEEDED. FIRST INSURANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO A SALVAGE YARD. NO DEALER WAS CONTACTED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. AN INVESTIGATION WAS ALSO STARTED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *LN THE CONSUMER STATED THAT THOUGH THE MANUFACTURER WAS MADE AWARE OF THE SITUATION, HOWEVER THEY ARE CLAIMING NO RESPONSIBILITY OVER THE INCIDENT. THE MANUFACTURE IS CLAIMING THAT THE FAILURE DUE TO THE DEFECTIVE INSTALLATION OF THE ORIGINAL BATTERY.*AS *LN*JB
Mfg Campaign: 11301153
Recall Date: Jan 22, 2020
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING AT SPEEDS OF 70 MPH, MY CAR TURNS OFF IN THE MIDDLE OF THE HIGHWAY! I HAVE A VIDEO OF THIS ORDEAL THAT I'D BE HAPPY TO SEND OVER.
Corrective Action:
WHILE DRIVING AT SPEEDS OF 70 MPH, MY CAR TURNS OFF IN THE MIDDLE OF THE HIGHWAY! I HAVE A VIDEO OF THIS ORDEAL THAT I'D BE HAPPY TO SEND OVER.
Additional Notes:
WHILE DRIVING AT SPEEDS OF 70 MPH, MY CAR TURNS OFF IN THE MIDDLE OF THE HIGHWAY! I HAVE A VIDEO OF THIS ORDEAL THAT I'D BE HAPPY TO SEND OVER.
Mfg Campaign: 11280442
Recall Date: Nov 15, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
NO BRAKES AT STARTUP. NO PREVIOUS PROBLEMS. DROVE 20 MILES NIGHT BEFORE. BRAKE PEDAL WENT TO FLOOR WHILE BACKING OUT OF GARAGE.
Corrective Action:
NO BRAKES AT STARTUP. NO PREVIOUS PROBLEMS. DROVE 20 MILES NIGHT BEFORE. BRAKE PEDAL WENT TO FLOOR WHILE BACKING OUT OF GARAGE.
Additional Notes:
NO BRAKES AT STARTUP. NO PREVIOUS PROBLEMS. DROVE 20 MILES NIGHT BEFORE. BRAKE PEDAL WENT TO FLOOR WHILE BACKING OUT OF GARAGE.
Mfg Campaign: 11266691
Recall Date: Oct 7, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE STOPPED WORKING WHILE I WAS DRIVING ON SAN THOMAS EXPRESSWAY IN SANTA CLARA CITY IN CALIFORNIA; I IMMEDIATELY SWITCHED TO "PARK" AND ALSO USED MANUAL BRAKE, EVENTUALLY I MANAGED TO STOP IT; SINCE IT'S BLOCKING A LANE, POLICE CAME AND TOWED THE CAR TO THE DEALERSHIP. MILEAGE IS ESTIMATE SINCE THE CAR IS STILL BEING REPAIRED IN THE DEALERSHIP.
Corrective Action:
BRAKE STOPPED WORKING WHILE I WAS DRIVING ON SAN THOMAS EXPRESSWAY IN SANTA CLARA CITY IN CALIFORNIA; I IMMEDIATELY SWITCHED TO "PARK" AND ALSO USED MANUAL BRAKE, EVENTUALLY I MANAGED TO STOP IT; SINCE IT'S BLOCKING A LANE, POLICE CAME AND TOWED THE CAR TO THE DEALERSHIP. MILEAGE IS ESTIMATE SINCE THE CAR IS STILL BEING REPAIRED IN THE DEALERSHIP.
Additional Notes:
BRAKE STOPPED WORKING WHILE I WAS DRIVING ON SAN THOMAS EXPRESSWAY IN SANTA CLARA CITY IN CALIFORNIA; I IMMEDIATELY SWITCHED TO "PARK" AND ALSO USED MANUAL BRAKE, EVENTUALLY I MANAGED TO STOP IT; SINCE IT'S BLOCKING A LANE, POLICE CAME AND TOWED THE CAR TO THE DEALERSHIP. MILEAGE IS ESTIMATE SINCE THE CAR IS STILL BEING REPAIRED IN THE DEALERSHIP.
Mfg Campaign: 11234686
Recall Date: Jul 25, 2019
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I DO NOT HAVE MUCH RANGE. AT 100% CHARGED I'M GETTING A RANGE OF 64 MILES. CONSIDERING THE CAR ONLY HAS 10K MILES ON IT, THAT'S TERRIBLE RANGE. MY CAR WAS SITTING STILL, IN PARK AND TURNED ON WHEN I TOOK THIS IMAGE.
Corrective Action:
I DO NOT HAVE MUCH RANGE. AT 100% CHARGED I'M GETTING A RANGE OF 64 MILES. CONSIDERING THE CAR ONLY HAS 10K MILES ON IT, THAT'S TERRIBLE RANGE. MY CAR WAS SITTING STILL, IN PARK AND TURNED ON WHEN I TOOK THIS IMAGE.
Additional Notes:
I DO NOT HAVE MUCH RANGE. AT 100% CHARGED I'M GETTING A RANGE OF 64 MILES. CONSIDERING THE CAR ONLY HAS 10K MILES ON IT, THAT'S TERRIBLE RANGE. MY CAR WAS SITTING STILL, IN PARK AND TURNED ON WHEN I TOOK THIS IMAGE.
Mfg Campaign: 11222684
Recall Date: Jun 26, 2019
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
USING THE J-1772 CHARGE PORT AT A SHOPPING MALL WHILE GOING FOR A WALK; ON SUN 5/19 AS WE APPROACHED THE CAR TO LEAVE, WE NOTICED A STRONG ELECTRICAL SMELL. I DISENGAGED THE CHARGER, INSPECTED IT AND SAW NO ISSUES. OUR CAR, HOWEVER SHOWED DISTORTION IN THE PORT AT THE UPPER RIGHT. THE NEXT MORNING, 5/20, I TOOK THE CAR TO THE DEALER, AND HAD THE CERTIFIED LEAF TECHNICIAN TRY TO PLUG IT IN AND CHECK THE CHARGING. HE FOUND RESISTANCE AS HE TRIED TO PLUG IT IN, LOOKED AT THE DISTORTED PLASTIC, AND SAID "YOU NEED TO REPLACE THAT PORT" IT'S JUNE 1ST TODAY; THE DEALER SAID THEY HAD TO CONTACT NISSAN. AFTER A WEEK OF NO RESPONSE OR CALLBACK, I FINALLY WAS TOLD THAT WE MUST HAVE DAMAGED IT, AND IT WOULDN'T BE COVERED. THEY HAD NO BASIS FOR THAT ASSERTION, AND THEY OFFERED NO EXPLANATION OR ADVICE ABOUT THE DAMAGE ON THE PORT. I'VE CONTACTED NISSAN CUSTOMER SERVICE, WAITING TO HEAR BACK FROM NISSAN WARRANTY DIVISION. IN THE MEAN TIME, I'M CHARGING WITH THE CHADEMO PORT WHENEVER POSSIBLE, AND STILL USING THE J-1772, ALTHOUGH WITH NO EXPLANATION OF WHAT CAUSED THE PROBLEM I FEEL LIKE IT'S A RISK EVERY TIME. OBVIOUSLY THE CHARGING IS BASIC FOR THE VEHICLE'S FUNCTION.
Corrective Action:
USING THE J-1772 CHARGE PORT AT A SHOPPING MALL WHILE GOING FOR A WALK; ON SUN 5/19 AS WE APPROACHED THE CAR TO LEAVE, WE NOTICED A STRONG ELECTRICAL SMELL. I DISENGAGED THE CHARGER, INSPECTED IT AND SAW NO ISSUES. OUR CAR, HOWEVER SHOWED DISTORTION IN THE PORT AT THE UPPER RIGHT. THE NEXT MORNING, 5/20, I TOOK THE CAR TO THE DEALER, AND HAD THE CERTIFIED LEAF TECHNICIAN TRY TO PLUG IT IN AND CHECK THE CHARGING. HE FOUND RESISTANCE AS HE TRIED TO PLUG IT IN, LOOKED AT THE DISTORTED PLASTIC, AND SAID "YOU NEED TO REPLACE THAT PORT" IT'S JUNE 1ST TODAY; THE DEALER SAID THEY HAD TO CONTACT NISSAN. AFTER A WEEK OF NO RESPONSE OR CALLBACK, I FINALLY WAS TOLD THAT WE MUST HAVE DAMAGED IT, AND IT WOULDN'T BE COVERED. THEY HAD NO BASIS FOR THAT ASSERTION, AND THEY OFFERED NO EXPLANATION OR ADVICE ABOUT THE DAMAGE ON THE PORT. I'VE CONTACTED NISSAN CUSTOMER SERVICE, WAITING TO HEAR BACK FROM NISSAN WARRANTY DIVISION. IN THE MEAN TIME, I'M CHARGING WITH THE CHADEMO PORT WHENEVER POSSIBLE, AND STILL USING THE J-1772, ALTHOUGH WITH NO EXPLANATION OF WHAT CAUSED THE PROBLEM I FEEL LIKE IT'S A RISK EVERY TIME. OBVIOUSLY THE CHARGING IS BASIC FOR THE VEHICLE'S FUNCTION.
Additional Notes:
USING THE J-1772 CHARGE PORT AT A SHOPPING MALL WHILE GOING FOR A WALK; ON SUN 5/19 AS WE APPROACHED THE CAR TO LEAVE, WE NOTICED A STRONG ELECTRICAL SMELL. I DISENGAGED THE CHARGER, INSPECTED IT AND SAW NO ISSUES. OUR CAR, HOWEVER SHOWED DISTORTION IN THE PORT AT THE UPPER RIGHT. THE NEXT MORNING, 5/20, I TOOK THE CAR TO THE DEALER, AND HAD THE CERTIFIED LEAF TECHNICIAN TRY TO PLUG IT IN AND CHECK THE CHARGING. HE FOUND RESISTANCE AS HE TRIED TO PLUG IT IN, LOOKED AT THE DISTORTED PLASTIC, AND SAID "YOU NEED TO REPLACE THAT PORT" IT'S JUNE 1ST TODAY; THE DEALER SAID THEY HAD TO CONTACT NISSAN. AFTER A WEEK OF NO RESPONSE OR CALLBACK, I FINALLY WAS TOLD THAT WE MUST HAVE DAMAGED IT, AND IT WOULDN'T BE COVERED. THEY HAD NO BASIS FOR THAT ASSERTION, AND THEY OFFERED NO EXPLANATION OR ADVICE ABOUT THE DAMAGE ON THE PORT. I'VE CONTACTED NISSAN CUSTOMER SERVICE, WAITING TO HEAR BACK FROM NISSAN WARRANTY DIVISION. IN THE MEAN TIME, I'M CHARGING WITH THE CHADEMO PORT WHENEVER POSSIBLE, AND STILL USING THE J-1772, ALTHOUGH WITH NO EXPLANATION OF WHAT CAUSED THE PROBLEM I FEEL LIKE IT'S A RISK EVERY TIME. OBVIOUSLY THE CHARGING IS BASIC FOR THE VEHICLE'S FUNCTION.
Mfg Campaign: 11217262
Recall Date: Jun 1, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAVEN'T HAD AN ACCIDENT DUE TO THE BRAKES NOT WORKING, BUT I HAVE HAD SIMILAR ISSUES THAT OTHERS ARE REPORTING. I'VE LEARNED TO NOT FOLLOW CLOSE AT ALL. MINE IS ONLY AT LOW SPEEDS THAT I'VE NOTICED THE LACK OF BRAKES. SEEMS RANDOM, CANNOT DETERMINE A SPECIFIC SPEED OR CONDITIONS THAT ARE COMMON. IT HAS HAPPENED SINCE THE BEGINNING. ONLY AT 13700 MILES CURRENTLY.
Corrective Action:
I HAVEN'T HAD AN ACCIDENT DUE TO THE BRAKES NOT WORKING, BUT I HAVE HAD SIMILAR ISSUES THAT OTHERS ARE REPORTING. I'VE LEARNED TO NOT FOLLOW CLOSE AT ALL. MINE IS ONLY AT LOW SPEEDS THAT I'VE NOTICED THE LACK OF BRAKES. SEEMS RANDOM, CANNOT DETERMINE A SPECIFIC SPEED OR CONDITIONS THAT ARE COMMON. IT HAS HAPPENED SINCE THE BEGINNING. ONLY AT 13700 MILES CURRENTLY.
Additional Notes:
I HAVEN'T HAD AN ACCIDENT DUE TO THE BRAKES NOT WORKING, BUT I HAVE HAD SIMILAR ISSUES THAT OTHERS ARE REPORTING. I'VE LEARNED TO NOT FOLLOW CLOSE AT ALL. MINE IS ONLY AT LOW SPEEDS THAT I'VE NOTICED THE LACK OF BRAKES. SEEMS RANDOM, CANNOT DETERMINE A SPECIFIC SPEED OR CONDITIONS THAT ARE COMMON. IT HAS HAPPENED SINCE THE BEGINNING. ONLY AT 13700 MILES CURRENTLY.
Mfg Campaign: 11152331
Recall Date: Nov 18, 2018
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 NISSAN LEAF. WHILE DRIVING IN REVERSE, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO PREMIER NISSAN OF METAIRIE (LOCATED AT 6636 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 455-5800) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 33554796. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 NISSAN LEAF. WHILE DRIVING IN REVERSE, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO PREMIER NISSAN OF METAIRIE (LOCATED AT 6636 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 455-5800) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 33554796. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 NISSAN LEAF. WHILE DRIVING IN REVERSE, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO PREMIER NISSAN OF METAIRIE (LOCATED AT 6636 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 455-5800) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 33554796. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Mfg Campaign: 11151213
Recall Date: Nov 13, 2018
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAD A BRAKE FAILURE AT POWER ON ISSUE ON MY 2016 NISSAN LEAF SL. NOTHING ON THE DASH ALERTED ME. THE BRAKES DID WORK, BUT IT SEEMED LIKE NO VACUUM ASSIST, SO HAD TO PRESS REALLY HARD. TOWED TO A DEALER. REPLACED THE 12V BATTERY. VERY SCARY, I ROLLED OUT INTO AN INTERSECTION AND LUCKILY I WAS NOT IN AN ACCIDENT OR RAN OVER A PEDESTRIAN.
Corrective Action:
I HAD A BRAKE FAILURE AT POWER ON ISSUE ON MY 2016 NISSAN LEAF SL. NOTHING ON THE DASH ALERTED ME. THE BRAKES DID WORK, BUT IT SEEMED LIKE NO VACUUM ASSIST, SO HAD TO PRESS REALLY HARD. TOWED TO A DEALER. REPLACED THE 12V BATTERY. VERY SCARY, I ROLLED OUT INTO AN INTERSECTION AND LUCKILY I WAS NOT IN AN ACCIDENT OR RAN OVER A PEDESTRIAN.
Additional Notes:
I HAD A BRAKE FAILURE AT POWER ON ISSUE ON MY 2016 NISSAN LEAF SL. NOTHING ON THE DASH ALERTED ME. THE BRAKES DID WORK, BUT IT SEEMED LIKE NO VACUUM ASSIST, SO HAD TO PRESS REALLY HARD. TOWED TO A DEALER. REPLACED THE 12V BATTERY. VERY SCARY, I ROLLED OUT INTO AN INTERSECTION AND LUCKILY I WAS NOT IN AN ACCIDENT OR RAN OVER A PEDESTRIAN.
Mfg Campaign: 11097873
Recall Date: May 24, 2018
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY 2016 LEAF SL WAS DAMAGED IN A FAIRLY LOW SPEED COLLISION DURING HEAVY OFFICE RUSH TRAFFIC (AROUND 7:30AM IN THE MORNING). WHEN THE CAR IN FRONT OF ME SUDDENLY STOPPED, I ALSO BRAKED HARD. AT THAT TIME I HEARD ABS LIKE SOUND BUT THE CAR DID NOT ACTUALLY STOP, IT KEPT ON GOING AND HIT THE CAR IN FRONT OF ME. I WAS TOO STRESSED OUT AT THE MOMENT THEREFORE I DID NOT HAVE TIME TO THINK. LATER ON, I SPENT SOME TIME SEARCHING INTERNET WITH SEARCH QUERIES LIKE 'NISSAN LEAF BRAKE PROBLEM' OR 'NISSAN LEAF DID NOT BRAKE' ETC. I FOUND MULTIPLE MENTIONS OF EXPERIENCES VERY SIMILAR TO MINE. IF YOU PERFORM GOOGLE SEARCH, YOU WILL SEE WHAT I MEAN. IS THERE A WAY TO LOOK AT THE LEAF ONBOARD DATA TO SEE WHAT MAY HAVE HAPPENED?
Corrective Action:
MY 2016 LEAF SL WAS DAMAGED IN A FAIRLY LOW SPEED COLLISION DURING HEAVY OFFICE RUSH TRAFFIC (AROUND 7:30AM IN THE MORNING). WHEN THE CAR IN FRONT OF ME SUDDENLY STOPPED, I ALSO BRAKED HARD. AT THAT TIME I HEARD ABS LIKE SOUND BUT THE CAR DID NOT ACTUALLY STOP, IT KEPT ON GOING AND HIT THE CAR IN FRONT OF ME. I WAS TOO STRESSED OUT AT THE MOMENT THEREFORE I DID NOT HAVE TIME TO THINK. LATER ON, I SPENT SOME TIME SEARCHING INTERNET WITH SEARCH QUERIES LIKE 'NISSAN LEAF BRAKE PROBLEM' OR 'NISSAN LEAF DID NOT BRAKE' ETC. I FOUND MULTIPLE MENTIONS OF EXPERIENCES VERY SIMILAR TO MINE. IF YOU PERFORM GOOGLE SEARCH, YOU WILL SEE WHAT I MEAN. IS THERE A WAY TO LOOK AT THE LEAF ONBOARD DATA TO SEE WHAT MAY HAVE HAPPENED?
Additional Notes:
MY 2016 LEAF SL WAS DAMAGED IN A FAIRLY LOW SPEED COLLISION DURING HEAVY OFFICE RUSH TRAFFIC (AROUND 7:30AM IN THE MORNING). WHEN THE CAR IN FRONT OF ME SUDDENLY STOPPED, I ALSO BRAKED HARD. AT THAT TIME I HEARD ABS LIKE SOUND BUT THE CAR DID NOT ACTUALLY STOP, IT KEPT ON GOING AND HIT THE CAR IN FRONT OF ME. I WAS TOO STRESSED OUT AT THE MOMENT THEREFORE I DID NOT HAVE TIME TO THINK. LATER ON, I SPENT SOME TIME SEARCHING INTERNET WITH SEARCH QUERIES LIKE 'NISSAN LEAF BRAKE PROBLEM' OR 'NISSAN LEAF DID NOT BRAKE' ETC. I FOUND MULTIPLE MENTIONS OF EXPERIENCES VERY SIMILAR TO MINE. IF YOU PERFORM GOOGLE SEARCH, YOU WILL SEE WHAT I MEAN. IS THERE A WAY TO LOOK AT THE LEAF ONBOARD DATA TO SEE WHAT MAY HAVE HAPPENED?
Mfg Campaign: 11084606
Recall Date: Apr 11, 2018
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
CAR LOST ALL BREAK CAPABILITIES AS I APPROACHED A TRAFFIC LIGHT. BRAKE PEDAL WAS LOOSE AND CAR WOULD NOT ENGAGE BREAKS, LOUD CRACK SOUND ON FIRST PUMP BEFORE BREAK WAS LOST. SINCE I WAS GOING AT LOW SPEED (30MPH) I COULD EMPLOY MANUAL BREAK TO STOP VEHICLE. BREAK REMAIN IN FAILURE STATE TILL ON HOUR LATER WHEN IT SEEM TO HAVE RETURNED.
Corrective Action:
CAR LOST ALL BREAK CAPABILITIES AS I APPROACHED A TRAFFIC LIGHT. BRAKE PEDAL WAS LOOSE AND CAR WOULD NOT ENGAGE BREAKS, LOUD CRACK SOUND ON FIRST PUMP BEFORE BREAK WAS LOST. SINCE I WAS GOING AT LOW SPEED (30MPH) I COULD EMPLOY MANUAL BREAK TO STOP VEHICLE. BREAK REMAIN IN FAILURE STATE TILL ON HOUR LATER WHEN IT SEEM TO HAVE RETURNED.
Additional Notes:
CAR LOST ALL BREAK CAPABILITIES AS I APPROACHED A TRAFFIC LIGHT. BRAKE PEDAL WAS LOOSE AND CAR WOULD NOT ENGAGE BREAKS, LOUD CRACK SOUND ON FIRST PUMP BEFORE BREAK WAS LOST. SINCE I WAS GOING AT LOW SPEED (30MPH) I COULD EMPLOY MANUAL BREAK TO STOP VEHICLE. BREAK REMAIN IN FAILURE STATE TILL ON HOUR LATER WHEN IT SEEM TO HAVE RETURNED.
Mfg Campaign: 11075080
Recall Date: Feb 26, 2018
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON 6 OCCASIONS THE BRAKES FAILED TO WORK ON FIRST CONTACT WHEN ATTEMPTING TO COME TO A FULL STOP AT EITHER A STOP LIGHT OR A STOP SIGN ON CITY STREETS. RELEASING THE BRAKE PEDAL AND REAPPLYING THE BRAKES FINALLY BROUGHT THE CAR TO A STOP. THIS HAPPENED TO BOTH MY HUSBAND AND MYSELF AND HAPPENED ON BOTH STRAIGHT FLAT ROADS AND DOWNHILL ROADS. THIS HAPPENED IN BOTH REGENERATIVE AND NON-REGENERATIVE BRAKING BUT THE WORST FAILURE HAPPENED IN NON-REGENERATIVE BRAKING.
Corrective Action:
ON 6 OCCASIONS THE BRAKES FAILED TO WORK ON FIRST CONTACT WHEN ATTEMPTING TO COME TO A FULL STOP AT EITHER A STOP LIGHT OR A STOP SIGN ON CITY STREETS. RELEASING THE BRAKE PEDAL AND REAPPLYING THE BRAKES FINALLY BROUGHT THE CAR TO A STOP. THIS HAPPENED TO BOTH MY HUSBAND AND MYSELF AND HAPPENED ON BOTH STRAIGHT FLAT ROADS AND DOWNHILL ROADS. THIS HAPPENED IN BOTH REGENERATIVE AND NON-REGENERATIVE BRAKING BUT THE WORST FAILURE HAPPENED IN NON-REGENERATIVE BRAKING.
Additional Notes:
ON 6 OCCASIONS THE BRAKES FAILED TO WORK ON FIRST CONTACT WHEN ATTEMPTING TO COME TO A FULL STOP AT EITHER A STOP LIGHT OR A STOP SIGN ON CITY STREETS. RELEASING THE BRAKE PEDAL AND REAPPLYING THE BRAKES FINALLY BROUGHT THE CAR TO A STOP. THIS HAPPENED TO BOTH MY HUSBAND AND MYSELF AND HAPPENED ON BOTH STRAIGHT FLAT ROADS AND DOWNHILL ROADS. THIS HAPPENED IN BOTH REGENERATIVE AND NON-REGENERATIVE BRAKING BUT THE WORST FAILURE HAPPENED IN NON-REGENERATIVE BRAKING.
Mfg Campaign: 11072190
Recall Date: Feb 11, 2018
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
BATTERY DEGRADATION OCCURRING MUCH QUICKER THAN REASONABLY EXPECTED. DETAILS FOLLOW. CAR PURCHASED IN JUNE 2016. AFTER DRIVING A TOTAL OF 6,150 MILES UNDER CONDITIONS OF MODERATE TEMPERATURE, CONSERVATIVE DRIVING (NOT EXCEEDING 65 MPH ON THE HIGHWAY, USING ECO MODE AS RECOMMENDED IN THE MANUFACTURER'S MANUAL TO ENHANCE BATTERY LIFE) AND RARELY CHARGING THE BATTERY TO MORE THAN 80% NOR MAKING USE OF FREQUENT QUICK-CHARGING (ALSO AS RECOMMENDED IN MANUFACTURER'S MANUAL), I NOTICED THAT 1 OUT OF 12 "BARS" OF BATTERY CAPACITY WERE LOST. USE OF SOFTWARE TO DETERMINE STATE OF HEALTH (SOH) OF THE BATTERY INDICATED THAT AFTER ONLY 2,300 MILES (AND 4 MONTHS OF OWNERSHIP), SOH WAS 89%. MOST RECENTLY (NOV. 2016), SOH IS LESS THAN 84%. CAR IS ALWAYS KEPT IN GARAGE WHEN NOT IN USE, NEVER PARKED OUTSIDE OVERNIGHT. CONTACTED MANUFACTURER IN OCT. 2016 AND NOV. 2017 ABOUT THIS PROBLEM. SERVICE DEPARTMENT DECLINED TO ACKNOWLEDGE ANY PROBLEMS IN OCT. 2016 WITH SOH WAS ONLY 89%. CONCLUSION: SINCE CAR HAS BEEN DRIVEN AND CHARGED UNDER OPTIMAL CIRCUMSTANCES WITHOUT ANY EVIDENCE OF OVERHEATING WHILE IN OWNER'S POSSESSION, IT APPEARS LIKELY THAT THERE IS EITHER A DEFECT IN THE BATTERY PER SE OR POOR HANDLING OF THE VEHICLE BEFORE TIME OF SALE. THERE IS NO WAY FOR A CONSUMER GET AN ACCURATE MEASURE OF BATTERY CAPACITY AT THE TIME OF PURCHASE. I CAN MAKE A SPREADSHEET OF BATTERY SOH OVER TIME AS MEASURED BY 3RD PARTY SOFTWARE AVAILABLE TO NHTSA AT YOUR REQUEST.
Corrective Action:
BATTERY DEGRADATION OCCURRING MUCH QUICKER THAN REASONABLY EXPECTED. DETAILS FOLLOW. CAR PURCHASED IN JUNE 2016. AFTER DRIVING A TOTAL OF 6,150 MILES UNDER CONDITIONS OF MODERATE TEMPERATURE, CONSERVATIVE DRIVING (NOT EXCEEDING 65 MPH ON THE HIGHWAY, USING ECO MODE AS RECOMMENDED IN THE MANUFACTURER'S MANUAL TO ENHANCE BATTERY LIFE) AND RARELY CHARGING THE BATTERY TO MORE THAN 80% NOR MAKING USE OF FREQUENT QUICK-CHARGING (ALSO AS RECOMMENDED IN MANUFACTURER'S MANUAL), I NOTICED THAT 1 OUT OF 12 "BARS" OF BATTERY CAPACITY WERE LOST. USE OF SOFTWARE TO DETERMINE STATE OF HEALTH (SOH) OF THE BATTERY INDICATED THAT AFTER ONLY 2,300 MILES (AND 4 MONTHS OF OWNERSHIP), SOH WAS 89%. MOST RECENTLY (NOV. 2016), SOH IS LESS THAN 84%. CAR IS ALWAYS KEPT IN GARAGE WHEN NOT IN USE, NEVER PARKED OUTSIDE OVERNIGHT. CONTACTED MANUFACTURER IN OCT. 2016 AND NOV. 2017 ABOUT THIS PROBLEM. SERVICE DEPARTMENT DECLINED TO ACKNOWLEDGE ANY PROBLEMS IN OCT. 2016 WITH SOH WAS ONLY 89%. CONCLUSION: SINCE CAR HAS BEEN DRIVEN AND CHARGED UNDER OPTIMAL CIRCUMSTANCES WITHOUT ANY EVIDENCE OF OVERHEATING WHILE IN OWNER'S POSSESSION, IT APPEARS LIKELY THAT THERE IS EITHER A DEFECT IN THE BATTERY PER SE OR POOR HANDLING OF THE VEHICLE BEFORE TIME OF SALE. THERE IS NO WAY FOR A CONSUMER GET AN ACCURATE MEASURE OF BATTERY CAPACITY AT THE TIME OF PURCHASE. I CAN MAKE A SPREADSHEET OF BATTERY SOH OVER TIME AS MEASURED BY 3RD PARTY SOFTWARE AVAILABLE TO NHTSA AT YOUR REQUEST.
Additional Notes:
BATTERY DEGRADATION OCCURRING MUCH QUICKER THAN REASONABLY EXPECTED. DETAILS FOLLOW. CAR PURCHASED IN JUNE 2016. AFTER DRIVING A TOTAL OF 6,150 MILES UNDER CONDITIONS OF MODERATE TEMPERATURE, CONSERVATIVE DRIVING (NOT EXCEEDING 65 MPH ON THE HIGHWAY, USING ECO MODE AS RECOMMENDED IN THE MANUFACTURER'S MANUAL TO ENHANCE BATTERY LIFE) AND RARELY CHARGING THE BATTERY TO MORE THAN 80% NOR MAKING USE OF FREQUENT QUICK-CHARGING (ALSO AS RECOMMENDED IN MANUFACTURER'S MANUAL), I NOTICED THAT 1 OUT OF 12 "BARS" OF BATTERY CAPACITY WERE LOST. USE OF SOFTWARE TO DETERMINE STATE OF HEALTH (SOH) OF THE BATTERY INDICATED THAT AFTER ONLY 2,300 MILES (AND 4 MONTHS OF OWNERSHIP), SOH WAS 89%. MOST RECENTLY (NOV. 2016), SOH IS LESS THAN 84%. CAR IS ALWAYS KEPT IN GARAGE WHEN NOT IN USE, NEVER PARKED OUTSIDE OVERNIGHT. CONTACTED MANUFACTURER IN OCT. 2016 AND NOV. 2017 ABOUT THIS PROBLEM. SERVICE DEPARTMENT DECLINED TO ACKNOWLEDGE ANY PROBLEMS IN OCT. 2016 WITH SOH WAS ONLY 89%. CONCLUSION: SINCE CAR HAS BEEN DRIVEN AND CHARGED UNDER OPTIMAL CIRCUMSTANCES WITHOUT ANY EVIDENCE OF OVERHEATING WHILE IN OWNER'S POSSESSION, IT APPEARS LIKELY THAT THERE IS EITHER A DEFECT IN THE BATTERY PER SE OR POOR HANDLING OF THE VEHICLE BEFORE TIME OF SALE. THERE IS NO WAY FOR A CONSUMER GET AN ACCURATE MEASURE OF BATTERY CAPACITY AT THE TIME OF PURCHASE. I CAN MAKE A SPREADSHEET OF BATTERY SOH OVER TIME AS MEASURED BY 3RD PARTY SOFTWARE AVAILABLE TO NHTSA AT YOUR REQUEST.
Mfg Campaign: 11047839
Recall Date: Nov 21, 2017
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