Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 8, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 Nissan Murano, 2016-2017 Nissan Maxima, 2017-2018 Nissan Pathfinder, and 2017 Infiniti QX60 vehicles. The Anti-Lock Brake (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 7, 2018
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima vehicles manufactured February 10, 2015, to August 19, 2016 and equipped with Intelligent Cruise Control, 2015-2017 Murano vehicles manufactured August 22, 2014, to August 19, 2016 and equipped with Intelligent Cruise Control, and 2015-2016 Murano Hybrid vehicles manufactured August 22, 2014, to July 19, 2016. The affected vehicles have Anti-Lock Brake (ABS) actuator pumps that may allow brake fluid to leak onto an internal electrical circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 2, 2016
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 26, 2016
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016 Murano vehicles manufactured December 17, 2015, to February 11, 2016, and 2016 Maxima vehicles manufactured November 25, 2015, to February 12, 2016 and equipped with an antilock braking system (ABS) and Vehicle Dynamic Control (VDC). The ABS actuator may have a damaged O-ring that may result in a lack of brake fluid pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 7, 2016
Consumer Complaints
134 ComplaintsNissan North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
1. DRIVERS SEAT ROCKS AS IF IT IS BROKEN. COULD CAUSE PROBLEM WITH AIRBAG DEPLOYING IN A CRASH. 2. REAR SHOCKS/STRUTS SEAM TO BE WEAK OR COLLAPSED. MAKES VEHICLE SIT LOWER IN REAR, THIS CAUSES THE SUN TO REFLECT IN DRIVERS EYES BLINDING THE DRIVER. OUR VEHICLE IS SILVER IN COLOR. I*DT *TR
Corrective Action:
1. DRIVERS SEAT ROCKS AS IF IT IS BROKEN. COULD CAUSE PROBLEM WITH AIRBAG DEPLOYING IN A CRASH. 2. REAR SHOCKS/STRUTS SEAM TO BE WEAK OR COLLAPSED. MAKES VEHICLE SIT LOWER IN REAR, THIS CAUSES THE SUN TO REFLECT IN DRIVERS EYES BLINDING THE DRIVER. OUR VEHICLE IS SILVER IN COLOR. I*DT *TR
Additional Notes:
1. DRIVERS SEAT ROCKS AS IF IT IS BROKEN. COULD CAUSE PROBLEM WITH AIRBAG DEPLOYING IN A CRASH. 2. REAR SHOCKS/STRUTS SEAM TO BE WEAK OR COLLAPSED. MAKES VEHICLE SIT LOWER IN REAR, THIS CAUSES THE SUN TO REFLECT IN DRIVERS EYES BLINDING THE DRIVER. OUR VEHICLE IS SILVER IN COLOR. I*DT *TR
Mfg Campaign: 11325145
Recall Date: May 19, 2020
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNED A 2016 NISSAN MURANO. THE CONTACT STATED RESEARCHED ON-LINE AND FOUND NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 15 MPH SHE DETECTED AN ELECTRICAL OR PLASTIC BURNING ODOR IN THE VEHICLE AND THE BRAKE WARNING LIGHT ILLUMINATED. HIS WIFE THEN PARKED THE VEHICLE AND WALKED BACK TO HER RESIDENCE. THE CONTACT STATED THAT A NEIGHBOR NOTIFIED THEM THAT THEIR VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS DESTROYED BY THE FIRE AND TOWED TO A TOW LOT. THE CONTACT STATED THEY WERE STILL AWAITING INFORMATION FROM THE INSURANCE APPRAISER. THE CONTACT CONTACTED THE DEALER TOM PEACOCK NISSAN (15300 NORTH FWY HOUSTON TX 77090, 281-821-4000) WHO REFERRED THE CONTACT TO THE MANUFACTURER AND TO NHTSA. THE CONTACT WAS UPSET THAT HE HAD NOT RECEIVED NOTIFICATION OF THE RECALL BY THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE HOWEVER, NO RESOLUTION HAD BEEN PROVIDED AS OF YET. THE CONTACT STATED THE BRAKE WARNING LIGHT HAD ILLUMINATED IN THE PAST, BUT, NEVER REMAINED ON. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DS*JB - (RECALL RELATED INCIDENT) TS
Corrective Action:
TL* THE CONTACT OWNED A 2016 NISSAN MURANO. THE CONTACT STATED RESEARCHED ON-LINE AND FOUND NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 15 MPH SHE DETECTED AN ELECTRICAL OR PLASTIC BURNING ODOR IN THE VEHICLE AND THE BRAKE WARNING LIGHT ILLUMINATED. HIS WIFE THEN PARKED THE VEHICLE AND WALKED BACK TO HER RESIDENCE. THE CONTACT STATED THAT A NEIGHBOR NOTIFIED THEM THAT THEIR VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS DESTROYED BY THE FIRE AND TOWED TO A TOW LOT. THE CONTACT STATED THEY WERE STILL AWAITING INFORMATION FROM THE INSURANCE APPRAISER. THE CONTACT CONTACTED THE DEALER TOM PEACOCK NISSAN (15300 NORTH FWY HOUSTON TX 77090, 281-821-4000) WHO REFERRED THE CONTACT TO THE MANUFACTURER AND TO NHTSA. THE CONTACT WAS UPSET THAT HE HAD NOT RECEIVED NOTIFICATION OF THE RECALL BY THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE HOWEVER, NO RESOLUTION HAD BEEN PROVIDED AS OF YET. THE CONTACT STATED THE BRAKE WARNING LIGHT HAD ILLUMINATED IN THE PAST, BUT, NEVER REMAINED ON. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DS*JB - (RECALL RELATED INCIDENT) TS
Additional Notes:
TL* THE CONTACT OWNED A 2016 NISSAN MURANO. THE CONTACT STATED RESEARCHED ON-LINE AND FOUND NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 15 MPH SHE DETECTED AN ELECTRICAL OR PLASTIC BURNING ODOR IN THE VEHICLE AND THE BRAKE WARNING LIGHT ILLUMINATED. HIS WIFE THEN PARKED THE VEHICLE AND WALKED BACK TO HER RESIDENCE. THE CONTACT STATED THAT A NEIGHBOR NOTIFIED THEM THAT THEIR VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS DESTROYED BY THE FIRE AND TOWED TO A TOW LOT. THE CONTACT STATED THEY WERE STILL AWAITING INFORMATION FROM THE INSURANCE APPRAISER. THE CONTACT CONTACTED THE DEALER TOM PEACOCK NISSAN (15300 NORTH FWY HOUSTON TX 77090, 281-821-4000) WHO REFERRED THE CONTACT TO THE MANUFACTURER AND TO NHTSA. THE CONTACT WAS UPSET THAT HE HAD NOT RECEIVED NOTIFICATION OF THE RECALL BY THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE HOWEVER, NO RESOLUTION HAD BEEN PROVIDED AS OF YET. THE CONTACT STATED THE BRAKE WARNING LIGHT HAD ILLUMINATED IN THE PAST, BUT, NEVER REMAINED ON. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DS*JB - (RECALL RELATED INCIDENT) TS
Mfg Campaign: 11324248
Recall Date: May 12, 2020
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
TITANIUM EDITION - PERIODICALLY ON START UP (STATIONARY) OF THE CAR THE SEAT WILL MOVE FORWARD, AND SOMETIMES THE BACK WILL RECLINE WHEN THIS HAPPENS. THE STEERING WHEEL WILL DROP DOWN A LITTLE BIT AND THE SEAT MEMORY AND STEERING WHEEL WILL BE RESET TO THE POSITION THE SEAT MOVED TO AND THE STEERING WHEEL DROPPED DOWN TO. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS NEW AND IT ALSO HAPPENED ON MY OLD MURANO THAT WAS REPURCHASED FROM ME BY NISSAN. 26 OCCURRENCES IN 34,000 MILES.
Corrective Action:
TITANIUM EDITION - PERIODICALLY ON START UP (STATIONARY) OF THE CAR THE SEAT WILL MOVE FORWARD, AND SOMETIMES THE BACK WILL RECLINE WHEN THIS HAPPENS. THE STEERING WHEEL WILL DROP DOWN A LITTLE BIT AND THE SEAT MEMORY AND STEERING WHEEL WILL BE RESET TO THE POSITION THE SEAT MOVED TO AND THE STEERING WHEEL DROPPED DOWN TO. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS NEW AND IT ALSO HAPPENED ON MY OLD MURANO THAT WAS REPURCHASED FROM ME BY NISSAN. 26 OCCURRENCES IN 34,000 MILES.
Additional Notes:
TITANIUM EDITION - PERIODICALLY ON START UP (STATIONARY) OF THE CAR THE SEAT WILL MOVE FORWARD, AND SOMETIMES THE BACK WILL RECLINE WHEN THIS HAPPENS. THE STEERING WHEEL WILL DROP DOWN A LITTLE BIT AND THE SEAT MEMORY AND STEERING WHEEL WILL BE RESET TO THE POSITION THE SEAT MOVED TO AND THE STEERING WHEEL DROPPED DOWN TO. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS NEW AND IT ALSO HAPPENED ON MY OLD MURANO THAT WAS REPURCHASED FROM ME BY NISSAN. 26 OCCURRENCES IN 34,000 MILES.
Mfg Campaign: 11321472
Recall Date: Apr 18, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TITANIUM EDITION - PERIODICALLY ON START UP (STATIONARY) OF THE CAR THE SEAT WILL MOVE FORWARD, AND SOMETIMES THE BACK WILL RECLINE WHEN THIS HAPPENS. THE STEERING WHEEL WILL DROP DOWN A LITTLE BIT AND THE SEAT MEMORY AND STEERING WHEEL WILL BE RESET TO THE POSITION THE SEAT MOVED TO AND THE STEERING WHEEL DROPPED DOWN TO. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS NEW AND IT ALSO HAPPENED ON MY OLD MURANO THAT WAS REPURCHASED FROM ME BY NISSAN. 26 OCCURRENCES IN 34,000 MILES.
Corrective Action:
TITANIUM EDITION - PERIODICALLY ON START UP (STATIONARY) OF THE CAR THE SEAT WILL MOVE FORWARD, AND SOMETIMES THE BACK WILL RECLINE WHEN THIS HAPPENS. THE STEERING WHEEL WILL DROP DOWN A LITTLE BIT AND THE SEAT MEMORY AND STEERING WHEEL WILL BE RESET TO THE POSITION THE SEAT MOVED TO AND THE STEERING WHEEL DROPPED DOWN TO. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS NEW AND IT ALSO HAPPENED ON MY OLD MURANO THAT WAS REPURCHASED FROM ME BY NISSAN. 26 OCCURRENCES IN 34,000 MILES.
Additional Notes:
TITANIUM EDITION - PERIODICALLY ON START UP (STATIONARY) OF THE CAR THE SEAT WILL MOVE FORWARD, AND SOMETIMES THE BACK WILL RECLINE WHEN THIS HAPPENS. THE STEERING WHEEL WILL DROP DOWN A LITTLE BIT AND THE SEAT MEMORY AND STEERING WHEEL WILL BE RESET TO THE POSITION THE SEAT MOVED TO AND THE STEERING WHEEL DROPPED DOWN TO. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS NEW AND IT ALSO HAPPENED ON MY OLD MURANO THAT WAS REPURCHASED FROM ME BY NISSAN. 26 OCCURRENCES IN 34,000 MILES.
Mfg Campaign: 11321472
Recall Date: Apr 18, 2020
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION LIGHT ILLUMINATES AFTER APPROX 10-15 MIN OF DRIVING THOUGH NO OBSTRUCTION EXISTS. REAR HATCH BUTTON & OUTSIDE DOOR LOCK BUTTONS INTERMITTENTLY WORK.
Corrective Action:
FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION LIGHT ILLUMINATES AFTER APPROX 10-15 MIN OF DRIVING THOUGH NO OBSTRUCTION EXISTS. REAR HATCH BUTTON & OUTSIDE DOOR LOCK BUTTONS INTERMITTENTLY WORK.
Additional Notes:
FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION LIGHT ILLUMINATES AFTER APPROX 10-15 MIN OF DRIVING THOUGH NO OBSTRUCTION EXISTS. REAR HATCH BUTTON & OUTSIDE DOOR LOCK BUTTONS INTERMITTENTLY WORK.
Mfg Campaign: 11315561
Recall Date: Mar 2, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION LIGHT ILLUMINATES AFTER APPROX 10-15 MIN OF DRIVING THOUGH NO OBSTRUCTION EXISTS. REAR HATCH BUTTON & OUTSIDE DOOR LOCK BUTTONS INTERMITTENTLY WORK.
Corrective Action:
FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION LIGHT ILLUMINATES AFTER APPROX 10-15 MIN OF DRIVING THOUGH NO OBSTRUCTION EXISTS. REAR HATCH BUTTON & OUTSIDE DOOR LOCK BUTTONS INTERMITTENTLY WORK.
Additional Notes:
FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION LIGHT ILLUMINATES AFTER APPROX 10-15 MIN OF DRIVING THOUGH NO OBSTRUCTION EXISTS. REAR HATCH BUTTON & OUTSIDE DOOR LOCK BUTTONS INTERMITTENTLY WORK.
Mfg Campaign: 11315561
Recall Date: Mar 2, 2020
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
"PASSENGER AIRBAG OFF" LIGHT IS ON
Corrective Action:
"PASSENGER AIRBAG OFF" LIGHT IS ON
Additional Notes:
"PASSENGER AIRBAG OFF" LIGHT IS ON
Mfg Campaign: 11306666
Recall Date: Feb 3, 2020
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
AIR BACK PASSENGER LIGHT IS ON..."PASSENGER AIRBAG OFF"
Corrective Action:
AIR BACK PASSENGER LIGHT IS ON..."PASSENGER AIRBAG OFF"
Additional Notes:
AIR BACK PASSENGER LIGHT IS ON..."PASSENGER AIRBAG OFF"
Mfg Campaign: 11306664
Recall Date: Feb 3, 2020
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
DRIVER SEAT HEATER OVER HEATED AND SHORTED.
Corrective Action:
DRIVER SEAT HEATER OVER HEATED AND SHORTED.
Additional Notes:
DRIVER SEAT HEATER OVER HEATED AND SHORTED.
Mfg Campaign: 11300099
Recall Date: Jan 17, 2020
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
AIR BACK PASSENGER LIGHT IS ON... SAYS "PASSENGER AIR BAG OFF"
Corrective Action:
AIR BACK PASSENGER LIGHT IS ON... SAYS "PASSENGER AIR BAG OFF"
Additional Notes:
AIR BACK PASSENGER LIGHT IS ON... SAYS "PASSENGER AIR BAG OFF"
Mfg Campaign: 11297906
Recall Date: Jan 8, 2020
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE LOSSES SPEED AND POWER WHILE LOCKED IN CRUISE CONTROL AT HIGHWAY SPEEDS. HAS OCCURRED MORE THAN 7 TIMES, ONCE NEARLY CAUSED MY VEHICLE TO BE REAR ENDED BY FOLLOWING TRUCK. VEHICLE ENGINE OVER REVS AND LOSSES SPEED AND POWER. SLOWING FROM 74 MPH TO 58MPH WITH ENGINE SPEED INCREASING FROM 1600 RPM TO OVER 4500 RPM. HAS BEEN BACK TO DEALER OVER 7 TIMES AND HAVE GOTTEN SAME RESPONSE, IT'S NOT CODING , SO THEY CAN'T FIX OR GIVE A REASON WHY THIS OCCURS. VEHICLE IS A SAFETY HAZARD TO OPERATE ON THE HIGHWAY AS IT CAN ACCELERATE OR LOSE POWER AND SLOW RAPIDLY INTO AN ACCIDENT. IN CASE REQUESTED, I ALSO HAVE VIDEO AS AN MP4 SHOWING EXACTLY WHAT IS HAPPENING THAT WILL NOT UPLOAD. PLEASE EMAIL ME WITH INSTRUCTIONS AS TO HOW I CAN GET THIS VIDEO FILE SUBMITTED THANK YOU
Corrective Action:
VEHICLE LOSSES SPEED AND POWER WHILE LOCKED IN CRUISE CONTROL AT HIGHWAY SPEEDS. HAS OCCURRED MORE THAN 7 TIMES, ONCE NEARLY CAUSED MY VEHICLE TO BE REAR ENDED BY FOLLOWING TRUCK. VEHICLE ENGINE OVER REVS AND LOSSES SPEED AND POWER. SLOWING FROM 74 MPH TO 58MPH WITH ENGINE SPEED INCREASING FROM 1600 RPM TO OVER 4500 RPM. HAS BEEN BACK TO DEALER OVER 7 TIMES AND HAVE GOTTEN SAME RESPONSE, IT'S NOT CODING , SO THEY CAN'T FIX OR GIVE A REASON WHY THIS OCCURS. VEHICLE IS A SAFETY HAZARD TO OPERATE ON THE HIGHWAY AS IT CAN ACCELERATE OR LOSE POWER AND SLOW RAPIDLY INTO AN ACCIDENT. IN CASE REQUESTED, I ALSO HAVE VIDEO AS AN MP4 SHOWING EXACTLY WHAT IS HAPPENING THAT WILL NOT UPLOAD. PLEASE EMAIL ME WITH INSTRUCTIONS AS TO HOW I CAN GET THIS VIDEO FILE SUBMITTED THANK YOU
Additional Notes:
VEHICLE LOSSES SPEED AND POWER WHILE LOCKED IN CRUISE CONTROL AT HIGHWAY SPEEDS. HAS OCCURRED MORE THAN 7 TIMES, ONCE NEARLY CAUSED MY VEHICLE TO BE REAR ENDED BY FOLLOWING TRUCK. VEHICLE ENGINE OVER REVS AND LOSSES SPEED AND POWER. SLOWING FROM 74 MPH TO 58MPH WITH ENGINE SPEED INCREASING FROM 1600 RPM TO OVER 4500 RPM. HAS BEEN BACK TO DEALER OVER 7 TIMES AND HAVE GOTTEN SAME RESPONSE, IT'S NOT CODING , SO THEY CAN'T FIX OR GIVE A REASON WHY THIS OCCURS. VEHICLE IS A SAFETY HAZARD TO OPERATE ON THE HIGHWAY AS IT CAN ACCELERATE OR LOSE POWER AND SLOW RAPIDLY INTO AN ACCIDENT. IN CASE REQUESTED, I ALSO HAVE VIDEO AS AN MP4 SHOWING EXACTLY WHAT IS HAPPENING THAT WILL NOT UPLOAD. PLEASE EMAIL ME WITH INSTRUCTIONS AS TO HOW I CAN GET THIS VIDEO FILE SUBMITTED THANK YOU
Mfg Campaign: 11297351
Recall Date: Jan 6, 2020
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE LOSSES SPEED AND POWER WHILE LOCKED IN CRUISE CONTROL AT HIGHWAY SPEEDS. HAS OCCURRED MORE THAN 7 TIMES, ONCE NEARLY CAUSED MY VEHICLE TO BE REAR ENDED BY FOLLOWING TRUCK. VEHICLE ENGINE OVER REVS AND LOSSES SPEED AND POWER. SLOWING FROM 74 MPH TO 58MPH WITH ENGINE SPEED INCREASING FROM 1600 RPM TO OVER 4500 RPM. HAS BEEN BACK TO DEALER OVER 7 TIMES AND HAVE GOTTEN SAME RESPONSE, IT'S NOT CODING , SO THEY CAN'T FIX OR GIVE A REASON WHY THIS OCCURS. VEHICLE IS A SAFETY HAZARD TO OPERATE ON THE HIGHWAY AS IT CAN ACCELERATE OR LOSE POWER AND SLOW RAPIDLY INTO AN ACCIDENT. IN CASE REQUESTED, I ALSO HAVE VIDEO AS AN MP4 SHOWING EXACTLY WHAT IS HAPPENING THAT WILL NOT UPLOAD. PLEASE EMAIL ME WITH INSTRUCTIONS AS TO HOW I CAN GET THIS VIDEO FILE SUBMITTED THANK YOU
Corrective Action:
VEHICLE LOSSES SPEED AND POWER WHILE LOCKED IN CRUISE CONTROL AT HIGHWAY SPEEDS. HAS OCCURRED MORE THAN 7 TIMES, ONCE NEARLY CAUSED MY VEHICLE TO BE REAR ENDED BY FOLLOWING TRUCK. VEHICLE ENGINE OVER REVS AND LOSSES SPEED AND POWER. SLOWING FROM 74 MPH TO 58MPH WITH ENGINE SPEED INCREASING FROM 1600 RPM TO OVER 4500 RPM. HAS BEEN BACK TO DEALER OVER 7 TIMES AND HAVE GOTTEN SAME RESPONSE, IT'S NOT CODING , SO THEY CAN'T FIX OR GIVE A REASON WHY THIS OCCURS. VEHICLE IS A SAFETY HAZARD TO OPERATE ON THE HIGHWAY AS IT CAN ACCELERATE OR LOSE POWER AND SLOW RAPIDLY INTO AN ACCIDENT. IN CASE REQUESTED, I ALSO HAVE VIDEO AS AN MP4 SHOWING EXACTLY WHAT IS HAPPENING THAT WILL NOT UPLOAD. PLEASE EMAIL ME WITH INSTRUCTIONS AS TO HOW I CAN GET THIS VIDEO FILE SUBMITTED THANK YOU
Additional Notes:
VEHICLE LOSSES SPEED AND POWER WHILE LOCKED IN CRUISE CONTROL AT HIGHWAY SPEEDS. HAS OCCURRED MORE THAN 7 TIMES, ONCE NEARLY CAUSED MY VEHICLE TO BE REAR ENDED BY FOLLOWING TRUCK. VEHICLE ENGINE OVER REVS AND LOSSES SPEED AND POWER. SLOWING FROM 74 MPH TO 58MPH WITH ENGINE SPEED INCREASING FROM 1600 RPM TO OVER 4500 RPM. HAS BEEN BACK TO DEALER OVER 7 TIMES AND HAVE GOTTEN SAME RESPONSE, IT'S NOT CODING , SO THEY CAN'T FIX OR GIVE A REASON WHY THIS OCCURS. VEHICLE IS A SAFETY HAZARD TO OPERATE ON THE HIGHWAY AS IT CAN ACCELERATE OR LOSE POWER AND SLOW RAPIDLY INTO AN ACCIDENT. IN CASE REQUESTED, I ALSO HAVE VIDEO AS AN MP4 SHOWING EXACTLY WHAT IS HAPPENING THAT WILL NOT UPLOAD. PLEASE EMAIL ME WITH INSTRUCTIONS AS TO HOW I CAN GET THIS VIDEO FILE SUBMITTED THANK YOU
Mfg Campaign: 11297351
Recall Date: Jan 6, 2020
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
DISTANCE SENSOR, PART # 28438-5AA0B, LOCATED IN FRONT BUMPER, IS DEFECTIVE AGAIN. THIS DISTANCE SENSOR IS TIED IN WITH THE CRUISE CONTROL. AS OF YESTERDAY, I HAVE NO CRUISE CONTROL ON THIS VEHICLE--AGAIN. THIS IS THE SECOND ONE ON THIS VEHICLE, AND THIS ONE LASTED LESS THAN 90 DAYS. THE ORIGINAL ONE IN THE CAR LASTED JUST THREE YEARS. THE DEALERSHIP CHARGED ME OVER $1500 TO REPLACE IT.
Corrective Action:
DISTANCE SENSOR, PART # 28438-5AA0B, LOCATED IN FRONT BUMPER, IS DEFECTIVE AGAIN. THIS DISTANCE SENSOR IS TIED IN WITH THE CRUISE CONTROL. AS OF YESTERDAY, I HAVE NO CRUISE CONTROL ON THIS VEHICLE--AGAIN. THIS IS THE SECOND ONE ON THIS VEHICLE, AND THIS ONE LASTED LESS THAN 90 DAYS. THE ORIGINAL ONE IN THE CAR LASTED JUST THREE YEARS. THE DEALERSHIP CHARGED ME OVER $1500 TO REPLACE IT.
Additional Notes:
DISTANCE SENSOR, PART # 28438-5AA0B, LOCATED IN FRONT BUMPER, IS DEFECTIVE AGAIN. THIS DISTANCE SENSOR IS TIED IN WITH THE CRUISE CONTROL. AS OF YESTERDAY, I HAVE NO CRUISE CONTROL ON THIS VEHICLE--AGAIN. THIS IS THE SECOND ONE ON THIS VEHICLE, AND THIS ONE LASTED LESS THAN 90 DAYS. THE ORIGINAL ONE IN THE CAR LASTED JUST THREE YEARS. THE DEALERSHIP CHARGED ME OVER $1500 TO REPLACE IT.
Mfg Campaign: 11271368
Recall Date: Oct 27, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SURGING WHILE DRIVING. THE DEALERSHIP PICKED UP MY MURANO ON 10/4/19 AND HAS BEEN UNABLE TO FIND THE SOLUTION TO THE PROBLEM. I AM BEING TOLD THEY CAN NOT DUPLICATE THE PROBLEM THAT I HAD ON 10/3/19. THIS SAME PROBLEM OCCURRED A FEW MONTHS AGO AND I WAS TOLD THE PROBLEM HAD BEEN IDENTIFIED AND REPAIRED. YET, THIS TIME CAN'T FIND A PROBLEM. ALSO, THE DEALERSHIP SERVICE DEPARTMENT CAN NOT FIND A RECORD OF THIS REPAIR. I TRIED TO TELL THE NISSAN SERVICE MANAGER ABOUT A (TSB) NTB 18 041A DEALING WITH THE AUTOMATIC BRAKING SYSTEM ON THE 2015-2019 NISSAN SUV'S AND CARS. HE TOLD ME THAT WAS NOT THE PROBLEM BECAUSE THERE WOULD BE A CODE WHEN THE DIAGNOSTIC WAS PERFORMED. MY HUSBAND HAS CANCER AND I DRIVE HIM TO AND FROM DUKE CANCER CENTER (160 MILES ROUND-TRIP). THIS PROBLEM OCCURRED AGAIN AND MY MURANO KEEP SURGING AND NEEDLESS TO SAY BY THE TIME I GOT HIM HOME HE WAS SO VERY NAUSEATED. A TRIP THAT NORMALLY TAKES ABOUT ONE AND HALF HOURS TOOK FOUR AND HALF HOURS. I AM HORRIFIED THIS PROBLEM WILL OCCUR AGAIN AND I REFUSE TO KEEP DRIVING AND MAKING MY HUSBAND SICK AND NAUSEATED AGAIN SO WE WILL BE STRANDED ON THE SIDE OF THE ROAD WAITING FOR SOMEONE TO ASSIST.
Corrective Action:
SURGING WHILE DRIVING. THE DEALERSHIP PICKED UP MY MURANO ON 10/4/19 AND HAS BEEN UNABLE TO FIND THE SOLUTION TO THE PROBLEM. I AM BEING TOLD THEY CAN NOT DUPLICATE THE PROBLEM THAT I HAD ON 10/3/19. THIS SAME PROBLEM OCCURRED A FEW MONTHS AGO AND I WAS TOLD THE PROBLEM HAD BEEN IDENTIFIED AND REPAIRED. YET, THIS TIME CAN'T FIND A PROBLEM. ALSO, THE DEALERSHIP SERVICE DEPARTMENT CAN NOT FIND A RECORD OF THIS REPAIR. I TRIED TO TELL THE NISSAN SERVICE MANAGER ABOUT A (TSB) NTB 18 041A DEALING WITH THE AUTOMATIC BRAKING SYSTEM ON THE 2015-2019 NISSAN SUV'S AND CARS. HE TOLD ME THAT WAS NOT THE PROBLEM BECAUSE THERE WOULD BE A CODE WHEN THE DIAGNOSTIC WAS PERFORMED. MY HUSBAND HAS CANCER AND I DRIVE HIM TO AND FROM DUKE CANCER CENTER (160 MILES ROUND-TRIP). THIS PROBLEM OCCURRED AGAIN AND MY MURANO KEEP SURGING AND NEEDLESS TO SAY BY THE TIME I GOT HIM HOME HE WAS SO VERY NAUSEATED. A TRIP THAT NORMALLY TAKES ABOUT ONE AND HALF HOURS TOOK FOUR AND HALF HOURS. I AM HORRIFIED THIS PROBLEM WILL OCCUR AGAIN AND I REFUSE TO KEEP DRIVING AND MAKING MY HUSBAND SICK AND NAUSEATED AGAIN SO WE WILL BE STRANDED ON THE SIDE OF THE ROAD WAITING FOR SOMEONE TO ASSIST.
Additional Notes:
SURGING WHILE DRIVING. THE DEALERSHIP PICKED UP MY MURANO ON 10/4/19 AND HAS BEEN UNABLE TO FIND THE SOLUTION TO THE PROBLEM. I AM BEING TOLD THEY CAN NOT DUPLICATE THE PROBLEM THAT I HAD ON 10/3/19. THIS SAME PROBLEM OCCURRED A FEW MONTHS AGO AND I WAS TOLD THE PROBLEM HAD BEEN IDENTIFIED AND REPAIRED. YET, THIS TIME CAN'T FIND A PROBLEM. ALSO, THE DEALERSHIP SERVICE DEPARTMENT CAN NOT FIND A RECORD OF THIS REPAIR. I TRIED TO TELL THE NISSAN SERVICE MANAGER ABOUT A (TSB) NTB 18 041A DEALING WITH THE AUTOMATIC BRAKING SYSTEM ON THE 2015-2019 NISSAN SUV'S AND CARS. HE TOLD ME THAT WAS NOT THE PROBLEM BECAUSE THERE WOULD BE A CODE WHEN THE DIAGNOSTIC WAS PERFORMED. MY HUSBAND HAS CANCER AND I DRIVE HIM TO AND FROM DUKE CANCER CENTER (160 MILES ROUND-TRIP). THIS PROBLEM OCCURRED AGAIN AND MY MURANO KEEP SURGING AND NEEDLESS TO SAY BY THE TIME I GOT HIM HOME HE WAS SO VERY NAUSEATED. A TRIP THAT NORMALLY TAKES ABOUT ONE AND HALF HOURS TOOK FOUR AND HALF HOURS. I AM HORRIFIED THIS PROBLEM WILL OCCUR AGAIN AND I REFUSE TO KEEP DRIVING AND MAKING MY HUSBAND SICK AND NAUSEATED AGAIN SO WE WILL BE STRANDED ON THE SIDE OF THE ROAD WAITING FOR SOMEONE TO ASSIST.
Mfg Campaign: 11268251
Recall Date: Oct 14, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE DISTANCE SENSOR, LOCATED BELOW THE FRONT BUMPER, FAILED. THIS "DISTANCE SENSOR" IS INTEGRAL TO THE CRASH AVOIDANCE SYSTEM. THE SENSOR , ALONG WITH THE CRUISE CONTROL, MAINTAINS A SAFE DISTANCE BETWEEN MY CAR AND THE CAR DIRECTLY AHEAD OF ME. WHEN THIS SENSOR FAILED, I HAD NO CRUISE CONTROL AND THE CONCEPT OF KEEPING A SAFE DISTANCE AHEAD OF ME DISAPPEARED. THIS SENSOR FAILED DRIVING DOWN A BUSY INTERSTATE HIGHWAY.
Corrective Action:
THE DISTANCE SENSOR, LOCATED BELOW THE FRONT BUMPER, FAILED. THIS "DISTANCE SENSOR" IS INTEGRAL TO THE CRASH AVOIDANCE SYSTEM. THE SENSOR , ALONG WITH THE CRUISE CONTROL, MAINTAINS A SAFE DISTANCE BETWEEN MY CAR AND THE CAR DIRECTLY AHEAD OF ME. WHEN THIS SENSOR FAILED, I HAD NO CRUISE CONTROL AND THE CONCEPT OF KEEPING A SAFE DISTANCE AHEAD OF ME DISAPPEARED. THIS SENSOR FAILED DRIVING DOWN A BUSY INTERSTATE HIGHWAY.
Additional Notes:
THE DISTANCE SENSOR, LOCATED BELOW THE FRONT BUMPER, FAILED. THIS "DISTANCE SENSOR" IS INTEGRAL TO THE CRASH AVOIDANCE SYSTEM. THE SENSOR , ALONG WITH THE CRUISE CONTROL, MAINTAINS A SAFE DISTANCE BETWEEN MY CAR AND THE CAR DIRECTLY AHEAD OF ME. WHEN THIS SENSOR FAILED, I HAD NO CRUISE CONTROL AND THE CONCEPT OF KEEPING A SAFE DISTANCE AHEAD OF ME DISAPPEARED. THIS SENSOR FAILED DRIVING DOWN A BUSY INTERSTATE HIGHWAY.
Mfg Campaign: 11244234
Recall Date: Aug 15, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 NISSAN MURANO. FRONT RADAR UNAVAILABLE. BOUGHT THE CAR WITH APR.33K MILES. NOTICED LIGHT COMING ON AND ALARMING AT APR. 37K MILES.RADAR UNAVAILABLE WARNING APPEARS MULTIPLE TIMES DURING DRIVING.WAITING FOR REPLY FROM NISSAN CORPORATE TO SEE IF THEY WILL COVER REPAIR.SAFETY ISSUE
Corrective Action:
2016 NISSAN MURANO. FRONT RADAR UNAVAILABLE. BOUGHT THE CAR WITH APR.33K MILES. NOTICED LIGHT COMING ON AND ALARMING AT APR. 37K MILES.RADAR UNAVAILABLE WARNING APPEARS MULTIPLE TIMES DURING DRIVING.WAITING FOR REPLY FROM NISSAN CORPORATE TO SEE IF THEY WILL COVER REPAIR.SAFETY ISSUE
Additional Notes:
2016 NISSAN MURANO. FRONT RADAR UNAVAILABLE. BOUGHT THE CAR WITH APR.33K MILES. NOTICED LIGHT COMING ON AND ALARMING AT APR. 37K MILES.RADAR UNAVAILABLE WARNING APPEARS MULTIPLE TIMES DURING DRIVING.WAITING FOR REPLY FROM NISSAN CORPORATE TO SEE IF THEY WILL COVER REPAIR.SAFETY ISSUE
Mfg Campaign: 11233167
Recall Date: Jul 18, 2019
Nissan North America, Inc.
Defect Description:
SEATS
Potential Consequences:
DRIVER SEAT BECOMES LOOSE, BASED ON THE BOLT MOUNTS BREAKING FROM THEIR WELDS. UNSAFE TO DRIVE BASED ON THE SEAT MOVING BACK AND FORWARD WHEN APPLYING THE BRAKES OR PRESSING THE GAS PEDAL.
Corrective Action:
DRIVER SEAT BECOMES LOOSE, BASED ON THE BOLT MOUNTS BREAKING FROM THEIR WELDS. UNSAFE TO DRIVE BASED ON THE SEAT MOVING BACK AND FORWARD WHEN APPLYING THE BRAKES OR PRESSING THE GAS PEDAL.
Additional Notes:
DRIVER SEAT BECOMES LOOSE, BASED ON THE BOLT MOUNTS BREAKING FROM THEIR WELDS. UNSAFE TO DRIVE BASED ON THE SEAT MOVING BACK AND FORWARD WHEN APPLYING THE BRAKES OR PRESSING THE GAS PEDAL.
Mfg Campaign: 11222804
Recall Date: Jun 26, 2019
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE GETTING AN OIL CHANGE AT 62000 MILES, IT WAS NOTED THAT THERE WAS A LEAK AROUND THE TRANSMISSION. WE TOOK THE VEHICLE TO THE NISSAN DEALER AND THE NTED THE TRANSMISSION CASING WAS CRACKED. THE CRACK IS A STRUCTURAL FAILURE, NOT TGE RESULT OF A PHYSICAL DAMAGE.
Corrective Action:
WHILE GETTING AN OIL CHANGE AT 62000 MILES, IT WAS NOTED THAT THERE WAS A LEAK AROUND THE TRANSMISSION. WE TOOK THE VEHICLE TO THE NISSAN DEALER AND THE NTED THE TRANSMISSION CASING WAS CRACKED. THE CRACK IS A STRUCTURAL FAILURE, NOT TGE RESULT OF A PHYSICAL DAMAGE.
Additional Notes:
WHILE GETTING AN OIL CHANGE AT 62000 MILES, IT WAS NOTED THAT THERE WAS A LEAK AROUND THE TRANSMISSION. WE TOOK THE VEHICLE TO THE NISSAN DEALER AND THE NTED THE TRANSMISSION CASING WAS CRACKED. THE CRACK IS A STRUCTURAL FAILURE, NOT TGE RESULT OF A PHYSICAL DAMAGE.
Mfg Campaign: 11219676
Recall Date: Jun 13, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I JUST BOUGHT THIS CAR USED, IN MARCH 2019. IT STARTED SHORTLY AFTER BUYING IT AND CONTINUES TO HAPPENED. . REPEATEDLY , WHILE CITY AND HIGHWAY DRIVING, A WARNING COMES ON 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION' AND THE CRUISE CONTROL IS DEACTIVATED. I TOOK IT BACK TO THE DEALER AND THEY SAID THIS WAS NORMAL. ITS NOT NORMAL.
Corrective Action:
I JUST BOUGHT THIS CAR USED, IN MARCH 2019. IT STARTED SHORTLY AFTER BUYING IT AND CONTINUES TO HAPPENED. . REPEATEDLY , WHILE CITY AND HIGHWAY DRIVING, A WARNING COMES ON 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION' AND THE CRUISE CONTROL IS DEACTIVATED. I TOOK IT BACK TO THE DEALER AND THEY SAID THIS WAS NORMAL. ITS NOT NORMAL.
Additional Notes:
I JUST BOUGHT THIS CAR USED, IN MARCH 2019. IT STARTED SHORTLY AFTER BUYING IT AND CONTINUES TO HAPPENED. . REPEATEDLY , WHILE CITY AND HIGHWAY DRIVING, A WARNING COMES ON 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION' AND THE CRUISE CONTROL IS DEACTIVATED. I TOOK IT BACK TO THE DEALER AND THEY SAID THIS WAS NORMAL. ITS NOT NORMAL.
Mfg Campaign: 11219126
Recall Date: Jun 10, 2019
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I TOOK MY MURANO IN FOR AN OIL CHANGE AND HAD A 30K SERVICE CHECK DONE AT THAT TIME. A BROKEN ENGINE MOUNT WAS FOUND. SINCE THE CAR HAD JUST 36,134 MILES ON IT AND I PURCHASED IT NEW WITH 281 MILES ON THE ODOMETER (DEALER TRADE), I CONTACTED NISSAN CUSTOMER SERVICE TO REQUEST THAT IT BE CONSIDERED COVERED UNDER WARRANTY. THEY EMPHATICALLY DENIED MY CLAIM, THEREBY LOSING A LOYAL, REPEAT CUSTOMER. I COULD UNDERSTAND IF I WAS 10K OVER WARRANTY, BUT 134 MILES? THIS IS A HUGE SAFETY CONCERN AND I'D LIKE FOR THE BROKEN ENGINE MOUNT TO BE NOTED. IF I CAN HELP OTHERS BY CONTRIBUTING TO A RECALL OR AT LEAST WARNING THEM OF POOR QUALITY AND BAD CUSTOMER SERVICE, THEN I'LL FEEL I'VE DONE MY PART.
Corrective Action:
I TOOK MY MURANO IN FOR AN OIL CHANGE AND HAD A 30K SERVICE CHECK DONE AT THAT TIME. A BROKEN ENGINE MOUNT WAS FOUND. SINCE THE CAR HAD JUST 36,134 MILES ON IT AND I PURCHASED IT NEW WITH 281 MILES ON THE ODOMETER (DEALER TRADE), I CONTACTED NISSAN CUSTOMER SERVICE TO REQUEST THAT IT BE CONSIDERED COVERED UNDER WARRANTY. THEY EMPHATICALLY DENIED MY CLAIM, THEREBY LOSING A LOYAL, REPEAT CUSTOMER. I COULD UNDERSTAND IF I WAS 10K OVER WARRANTY, BUT 134 MILES? THIS IS A HUGE SAFETY CONCERN AND I'D LIKE FOR THE BROKEN ENGINE MOUNT TO BE NOTED. IF I CAN HELP OTHERS BY CONTRIBUTING TO A RECALL OR AT LEAST WARNING THEM OF POOR QUALITY AND BAD CUSTOMER SERVICE, THEN I'LL FEEL I'VE DONE MY PART.
Additional Notes:
I TOOK MY MURANO IN FOR AN OIL CHANGE AND HAD A 30K SERVICE CHECK DONE AT THAT TIME. A BROKEN ENGINE MOUNT WAS FOUND. SINCE THE CAR HAD JUST 36,134 MILES ON IT AND I PURCHASED IT NEW WITH 281 MILES ON THE ODOMETER (DEALER TRADE), I CONTACTED NISSAN CUSTOMER SERVICE TO REQUEST THAT IT BE CONSIDERED COVERED UNDER WARRANTY. THEY EMPHATICALLY DENIED MY CLAIM, THEREBY LOSING A LOYAL, REPEAT CUSTOMER. I COULD UNDERSTAND IF I WAS 10K OVER WARRANTY, BUT 134 MILES? THIS IS A HUGE SAFETY CONCERN AND I'D LIKE FOR THE BROKEN ENGINE MOUNT TO BE NOTED. IF I CAN HELP OTHERS BY CONTRIBUTING TO A RECALL OR AT LEAST WARNING THEM OF POOR QUALITY AND BAD CUSTOMER SERVICE, THEN I'LL FEEL I'VE DONE MY PART.
Mfg Campaign: 11186844
Recall Date: Mar 14, 2019
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