Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
50 ComplaintsNissan North America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2019 NISSAN MURANOSUV FWD. The contact stated that while driving her vehicle at approximately 30 MPH, the brake warning light had illuminated . The contact stated that she attempted to use her divers assist , however it was not working. The contact stated that when she took her vehicle to the dealer to have her brakes repaired , she was advised that her brake may intermittingly fail , and that she needed to replace the abs motor . The contact stated that she did have her vehicle repaired , however she was advised that there was a recall on the same model vehicle , for a different year , for the failure she was experiencing. The contact stated that she then contacted the dealer , who advised her that there was no open campaign on her model , so there was nothing that could be done. The failure mileage was 54,436
Corrective Action:
The contact owns a 2019 NISSAN MURANOSUV FWD. The contact stated that while driving her vehicle at approximately 30 MPH, the brake warning light had illuminated . The contact stated that she attempted to use her divers assist , however it was not working. The contact stated that when she took her vehicle to the dealer to have her brakes repaired , she was advised that her brake may intermittingly fail , and that she needed to replace the abs motor . The contact stated that she did have her vehicle repaired , however she was advised that there was a recall on the same model vehicle , for a different year , for the failure she was experiencing. The contact stated that she then contacted the dealer , who advised her that there was no open campaign on her model , so there was nothing that could be done. The failure mileage was 54,436
Additional Notes:
The contact owns a 2019 NISSAN MURANOSUV FWD. The contact stated that while driving her vehicle at approximately 30 MPH, the brake warning light had illuminated . The contact stated that she attempted to use her divers assist , however it was not working. The contact stated that when she took her vehicle to the dealer to have her brakes repaired , she was advised that her brake may intermittingly fail , and that she needed to replace the abs motor . The contact stated that she did have her vehicle repaired , however she was advised that there was a recall on the same model vehicle , for a different year , for the failure she was experiencing. The contact stated that she then contacted the dealer , who advised her that there was no open campaign on her model , so there was nothing that could be done. The failure mileage was 54,436
Mfg Campaign: 11456321
Recall Date: Mar 11, 2022
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We were driving down the freeway and heard a very loud bang, it sounded like a massive balloon popping. Upon further review we noticed the panoramic sun roof had shattered. There was no sign of any objects hitting the sunroof. Upon further review we have found multiple other complaints online of others with this same problem. There were no warming signs prior to the loud popping. We have not reported it to Nissan or our insurance due to the late hour.
Corrective Action:
We were driving down the freeway and heard a very loud bang, it sounded like a massive balloon popping. Upon further review we noticed the panoramic sun roof had shattered. There was no sign of any objects hitting the sunroof. Upon further review we have found multiple other complaints online of others with this same problem. There were no warming signs prior to the loud popping. We have not reported it to Nissan or our insurance due to the late hour.
Additional Notes:
We were driving down the freeway and heard a very loud bang, it sounded like a massive balloon popping. Upon further review we noticed the panoramic sun roof had shattered. There was no sign of any objects hitting the sunroof. Upon further review we have found multiple other complaints online of others with this same problem. There were no warming signs prior to the loud popping. We have not reported it to Nissan or our insurance due to the late hour.
Mfg Campaign: 11454301
Recall Date: Feb 26, 2022
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Purchased the Car 8/2019. 2/3 Times Per Year, and always in a parking garage, The Forward Collision Warning is Triggered for No Reason and the Car Slams on the Breaks Automatically. It's Dangerous and Jarring. Everytime It has happened there have been 0 Cars Around Me, and no reason for it to happen. This needs to be fixed.
Corrective Action:
Purchased the Car 8/2019. 2/3 Times Per Year, and always in a parking garage, The Forward Collision Warning is Triggered for No Reason and the Car Slams on the Breaks Automatically. It's Dangerous and Jarring. Everytime It has happened there have been 0 Cars Around Me, and no reason for it to happen. This needs to be fixed.
Additional Notes:
Purchased the Car 8/2019. 2/3 Times Per Year, and always in a parking garage, The Forward Collision Warning is Triggered for No Reason and the Car Slams on the Breaks Automatically. It's Dangerous and Jarring. Everytime It has happened there have been 0 Cars Around Me, and no reason for it to happen. This needs to be fixed.
Mfg Campaign: 11449617
Recall Date: Jan 31, 2022
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
In September of 2019, I leased a new 2019 Nissan Murano Platinum from Missoula Nissan in Missoula, Montana. Not long after purchasing the new auto, I noticed that when driving down a hill, the cruise control released and the vehicle sped up as though free-wheeling. The engine brake (compression) did not activate nor did the transmission shift down. The hills I am referring to are gentle down-hills on straight-aways. They are not steep or windy. There is absolutely no danger in driving a speed limit of 70 mph on a two-lane highway going downhill as are many highways in Montana or doing the speed limit of 80 mph downhill on Interstate 15 through the State of Utah. What is dangerous and unsafe, however, is the speed of the vehicle increasing by 10 to 15 + mph within a short distance because the cruise control fails At that point it is necessary to ride the brakes, manually shift down or risk a speeding ticket or a serious accident. In the many vehicles we have owned, the cruise control operated to keep the vehicle at or near the set speed even while going downhill. When I posted the issue on CarGurus website nine other people complained of the same problems with new Nissans. This is truly dangerous to an unsuspecting driver. Because I winter in Arizona, I took the vehicle to Jim Click Nissan in Tucson and explained the problem. After a road test the shop foreman agreed the cruise control was acting as I had described and didn’t feel it was right. However, Nissan headquarters advised that the cruise control was supposed to operate that way. Once I returned to Helena, Montana, last spring, I took the car to Kenny Simpson Nissan. That service department also agreed that the cruise control was not operating correctly but again Nissan argued that it was supposed to operate that way. So two dealers reproduced and confirmed the problem but the manufacturer takes the position that it is supposed to operate in this extremely unsafe manner.
Corrective Action:
In September of 2019, I leased a new 2019 Nissan Murano Platinum from Missoula Nissan in Missoula, Montana. Not long after purchasing the new auto, I noticed that when driving down a hill, the cruise control released and the vehicle sped up as though free-wheeling. The engine brake (compression) did not activate nor did the transmission shift down. The hills I am referring to are gentle down-hills on straight-aways. They are not steep or windy. There is absolutely no danger in driving a speed limit of 70 mph on a two-lane highway going downhill as are many highways in Montana or doing the speed limit of 80 mph downhill on Interstate 15 through the State of Utah. What is dangerous and unsafe, however, is the speed of the vehicle increasing by 10 to 15 + mph within a short distance because the cruise control fails At that point it is necessary to ride the brakes, manually shift down or risk a speeding ticket or a serious accident. In the many vehicles we have owned, the cruise control operated to keep the vehicle at or near the set speed even while going downhill. When I posted the issue on CarGurus website nine other people complained of the same problems with new Nissans. This is truly dangerous to an unsuspecting driver. Because I winter in Arizona, I took the vehicle to Jim Click Nissan in Tucson and explained the problem. After a road test the shop foreman agreed the cruise control was acting as I had described and didn’t feel it was right. However, Nissan headquarters advised that the cruise control was supposed to operate that way. Once I returned to Helena, Montana, last spring, I took the car to Kenny Simpson Nissan. That service department also agreed that the cruise control was not operating correctly but again Nissan argued that it was supposed to operate that way. So two dealers reproduced and confirmed the problem but the manufacturer takes the position that it is supposed to operate in this extremely unsafe manner.
Additional Notes:
In September of 2019, I leased a new 2019 Nissan Murano Platinum from Missoula Nissan in Missoula, Montana. Not long after purchasing the new auto, I noticed that when driving down a hill, the cruise control released and the vehicle sped up as though free-wheeling. The engine brake (compression) did not activate nor did the transmission shift down. The hills I am referring to are gentle down-hills on straight-aways. They are not steep or windy. There is absolutely no danger in driving a speed limit of 70 mph on a two-lane highway going downhill as are many highways in Montana or doing the speed limit of 80 mph downhill on Interstate 15 through the State of Utah. What is dangerous and unsafe, however, is the speed of the vehicle increasing by 10 to 15 + mph within a short distance because the cruise control fails At that point it is necessary to ride the brakes, manually shift down or risk a speeding ticket or a serious accident. In the many vehicles we have owned, the cruise control operated to keep the vehicle at or near the set speed even while going downhill. When I posted the issue on CarGurus website nine other people complained of the same problems with new Nissans. This is truly dangerous to an unsuspecting driver. Because I winter in Arizona, I took the vehicle to Jim Click Nissan in Tucson and explained the problem. After a road test the shop foreman agreed the cruise control was acting as I had described and didn’t feel it was right. However, Nissan headquarters advised that the cruise control was supposed to operate that way. Once I returned to Helena, Montana, last spring, I took the car to Kenny Simpson Nissan. That service department also agreed that the cruise control was not operating correctly but again Nissan argued that it was supposed to operate that way. So two dealers reproduced and confirmed the problem but the manufacturer takes the position that it is supposed to operate in this extremely unsafe manner.
Mfg Campaign: 11438147
Recall Date: Oct 25, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Purchased demo Murano in August 2019 with 4500 miles. Took it back to dealership in January 2021 after the orange forward emergency braking warning light appeared on dash. They said it was not covered under warranty. September 2021 at 18000 miles the waring light and the 'Malfunction warning' text both displayed without driver input. Normal driving condition and no vehicle in front of me to hint potential collision so there is no reason to alert driver.
Corrective Action:
Purchased demo Murano in August 2019 with 4500 miles. Took it back to dealership in January 2021 after the orange forward emergency braking warning light appeared on dash. They said it was not covered under warranty. September 2021 at 18000 miles the waring light and the 'Malfunction warning' text both displayed without driver input. Normal driving condition and no vehicle in front of me to hint potential collision so there is no reason to alert driver.
Additional Notes:
Purchased demo Murano in August 2019 with 4500 miles. Took it back to dealership in January 2021 after the orange forward emergency braking warning light appeared on dash. They said it was not covered under warranty. September 2021 at 18000 miles the waring light and the 'Malfunction warning' text both displayed without driver input. Normal driving condition and no vehicle in front of me to hint potential collision so there is no reason to alert driver.
Mfg Campaign: 11433236
Recall Date: Sep 16, 2021
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
the panoramic sunroom exploded and Nissan denied the claim without explanation. the was no contact with an object that resulted in the glass breakage
Corrective Action:
the panoramic sunroom exploded and Nissan denied the claim without explanation. the was no contact with an object that resulted in the glass breakage
Additional Notes:
the panoramic sunroom exploded and Nissan denied the claim without explanation. the was no contact with an object that resulted in the glass breakage
Mfg Campaign: 11422083
Recall Date: Jun 24, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When I leave the parking structure at my office, my front emergency brake gets triggered. Today was the third time this happened. From my research, there are several class action lawsuits. We leased the car in 10/2019, but purchased it around 01/2021. 1)The first time it happened it, the brake pedal automatically released from under my foot, slammed on the brake and came to a screeching stop. I was not going down, but on a level wrapping around. I was driving less than 10 mph in the structure. Thankfully, no one was around me. If someone was behind, they would have definitely hit me. 2) Second was a few weeks ago. Again, same parking structure, but going down. No one was around. The car beeped a few times and saying it triggered the "driving aids" and car quickly braked automatically and screeched, but not like the first time. 3) Third time today. It didn't even beep and screeched. Again, same parking structure going down. It screeched and jerked the brake, but not as forcefully as the first time. Each time, I have pulled over and shut off this "feature." However, the feature is set to be automatically "on" and have to manually shut it off at each time the car is restarted.
Corrective Action:
When I leave the parking structure at my office, my front emergency brake gets triggered. Today was the third time this happened. From my research, there are several class action lawsuits. We leased the car in 10/2019, but purchased it around 01/2021. 1)The first time it happened it, the brake pedal automatically released from under my foot, slammed on the brake and came to a screeching stop. I was not going down, but on a level wrapping around. I was driving less than 10 mph in the structure. Thankfully, no one was around me. If someone was behind, they would have definitely hit me. 2) Second was a few weeks ago. Again, same parking structure, but going down. No one was around. The car beeped a few times and saying it triggered the "driving aids" and car quickly braked automatically and screeched, but not like the first time. 3) Third time today. It didn't even beep and screeched. Again, same parking structure going down. It screeched and jerked the brake, but not as forcefully as the first time. Each time, I have pulled over and shut off this "feature." However, the feature is set to be automatically "on" and have to manually shut it off at each time the car is restarted.
Additional Notes:
When I leave the parking structure at my office, my front emergency brake gets triggered. Today was the third time this happened. From my research, there are several class action lawsuits. We leased the car in 10/2019, but purchased it around 01/2021. 1)The first time it happened it, the brake pedal automatically released from under my foot, slammed on the brake and came to a screeching stop. I was not going down, but on a level wrapping around. I was driving less than 10 mph in the structure. Thankfully, no one was around me. If someone was behind, they would have definitely hit me. 2) Second was a few weeks ago. Again, same parking structure, but going down. No one was around. The car beeped a few times and saying it triggered the "driving aids" and car quickly braked automatically and screeched, but not like the first time. 3) Third time today. It didn't even beep and screeched. Again, same parking structure going down. It screeched and jerked the brake, but not as forcefully as the first time. Each time, I have pulled over and shut off this "feature." However, the feature is set to be automatically "on" and have to manually shut it off at each time the car is restarted.
Mfg Campaign: 11420288
Recall Date: Jun 9, 2021
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Traction Control and Forward Collision Detection trouble light comes on at random intervals. Reported multiple times to Nissan dealer and Nissan Consumer affairs. Has been in the shop a total of 18 days during 4 occurrences. Nissan corporate will not heed the dealers advice to replace ABS system. This safety issue is still unresolved and the vehicle is still in a service bay awaiting Nissan Corporate direction.
Corrective Action:
Traction Control and Forward Collision Detection trouble light comes on at random intervals. Reported multiple times to Nissan dealer and Nissan Consumer affairs. Has been in the shop a total of 18 days during 4 occurrences. Nissan corporate will not heed the dealers advice to replace ABS system. This safety issue is still unresolved and the vehicle is still in a service bay awaiting Nissan Corporate direction.
Additional Notes:
Traction Control and Forward Collision Detection trouble light comes on at random intervals. Reported multiple times to Nissan dealer and Nissan Consumer affairs. Has been in the shop a total of 18 days during 4 occurrences. Nissan corporate will not heed the dealers advice to replace ABS system. This safety issue is still unresolved and the vehicle is still in a service bay awaiting Nissan Corporate direction.
Mfg Campaign: 11418661
Recall Date: May 26, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Traction Control and Forward Collision Detection trouble light comes on at random intervals. Reported multiple times to Nissan dealer and Nissan Consumer affairs. Has been in the shop a total of 18 days during 4 occurrences. Nissan corporate will not heed the dealers advice to replace ABS system. This safety issue is still unresolved and the vehicle is still in a service bay awaiting Nissan Corporate direction.
Corrective Action:
Traction Control and Forward Collision Detection trouble light comes on at random intervals. Reported multiple times to Nissan dealer and Nissan Consumer affairs. Has been in the shop a total of 18 days during 4 occurrences. Nissan corporate will not heed the dealers advice to replace ABS system. This safety issue is still unresolved and the vehicle is still in a service bay awaiting Nissan Corporate direction.
Additional Notes:
Traction Control and Forward Collision Detection trouble light comes on at random intervals. Reported multiple times to Nissan dealer and Nissan Consumer affairs. Has been in the shop a total of 18 days during 4 occurrences. Nissan corporate will not heed the dealers advice to replace ABS system. This safety issue is still unresolved and the vehicle is still in a service bay awaiting Nissan Corporate direction.
Mfg Campaign: 11418661
Recall Date: May 26, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Traction Control and Forward Collision Detection trouble light comes on at random intervals. Reported multiple times to Nissan dealer and Nissan Consumer affairs. Has been in the shop a total of 18 days during 4 occurrences. Nissan corporate will not heed the dealers advice to replace ABS system. This safety issue is still unresolved and the vehicle is still in a service bay awaiting Nissan Corporate direction.
Corrective Action:
Traction Control and Forward Collision Detection trouble light comes on at random intervals. Reported multiple times to Nissan dealer and Nissan Consumer affairs. Has been in the shop a total of 18 days during 4 occurrences. Nissan corporate will not heed the dealers advice to replace ABS system. This safety issue is still unresolved and the vehicle is still in a service bay awaiting Nissan Corporate direction.
Additional Notes:
Traction Control and Forward Collision Detection trouble light comes on at random intervals. Reported multiple times to Nissan dealer and Nissan Consumer affairs. Has been in the shop a total of 18 days during 4 occurrences. Nissan corporate will not heed the dealers advice to replace ABS system. This safety issue is still unresolved and the vehicle is still in a service bay awaiting Nissan Corporate direction.
Mfg Campaign: 11418661
Recall Date: May 26, 2021
Nissan North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
STARTING IN NOVEMBER 2020, MY 2019 MURANO HAS AN UNEXPLAINED CLUNKING/CLATTER NOISE WHEN GOING OVER SMALL BUMPS IN THE ROAD. IT SOUNDS AS IF IT IS THE SWAY BAR BUSHINGS BUT THE DEALERS ARE NOT PROPERLY DIAGNOSING IT. THE TECHNICIANS TAKE A RIDE WITH ME IN THE VEHICLE AND CLEARLY HEAR AND ACKNOWLEDGE AN ABNORMAL NOISE. HOWEVER THEY PROCEED TO DRIVE ANOTHER USED VEHICLE AND DETERMINE IT IS NORMAL BEHAVIOR. THE PROBLEM IS THAT THERE WAS NO ABNORMAL SUSPENSION NOISES WHEN IT WAS NEW AND ANY NEW ONE ALSO LACKS THE NOISE. ONE DEALER PROCEEDED TO SAY IT WAS BECAUSE THE POWER STEERING IS FUEL INJECTED. NOT ONLY IS THAT STATEMENT FALSE IT DOESN'T MAKE SENSE SINCE THE POWER STEERING IS HYDRAULIC. NISSAN HAS BEEN INFORMED BUT DOESN'T TAKE RESPONSIBILITY, AND ALSO REFUSE TO REPURCHASE OR REPLACE MY VEHICLE. OTHERS ON THE ONLINE MURANO FORUMS SEE MY VIDEOS OF THE NOISE AND ALSO SAY THEY HAVE THAT ISSUE AND DEALERS PROVIDE THE SAME "NORMAL BEHAVIOR" REASONS. I FEEL THIS SHOULD BE INVESTIGATED AS A POTENTIAL MANUFACTURING DEFECT AND A POTENTIAL SAFETY ISSUE. A VEHICLE WITH 20,000 MILES SHOULD NOT HAVE ANY SUSPENSION ISSUES WHEN THERE IS NO EVIDENCE OF FOUL PLAY. I AM NOW HAVING TO PAY OUT OF POCKET TO HAVE A SUSPENSION SHOP DIAGNOSE THE ISSUE.
Corrective Action:
STARTING IN NOVEMBER 2020, MY 2019 MURANO HAS AN UNEXPLAINED CLUNKING/CLATTER NOISE WHEN GOING OVER SMALL BUMPS IN THE ROAD. IT SOUNDS AS IF IT IS THE SWAY BAR BUSHINGS BUT THE DEALERS ARE NOT PROPERLY DIAGNOSING IT. THE TECHNICIANS TAKE A RIDE WITH ME IN THE VEHICLE AND CLEARLY HEAR AND ACKNOWLEDGE AN ABNORMAL NOISE. HOWEVER THEY PROCEED TO DRIVE ANOTHER USED VEHICLE AND DETERMINE IT IS NORMAL BEHAVIOR. THE PROBLEM IS THAT THERE WAS NO ABNORMAL SUSPENSION NOISES WHEN IT WAS NEW AND ANY NEW ONE ALSO LACKS THE NOISE. ONE DEALER PROCEEDED TO SAY IT WAS BECAUSE THE POWER STEERING IS FUEL INJECTED. NOT ONLY IS THAT STATEMENT FALSE IT DOESN'T MAKE SENSE SINCE THE POWER STEERING IS HYDRAULIC. NISSAN HAS BEEN INFORMED BUT DOESN'T TAKE RESPONSIBILITY, AND ALSO REFUSE TO REPURCHASE OR REPLACE MY VEHICLE. OTHERS ON THE ONLINE MURANO FORUMS SEE MY VIDEOS OF THE NOISE AND ALSO SAY THEY HAVE THAT ISSUE AND DEALERS PROVIDE THE SAME "NORMAL BEHAVIOR" REASONS. I FEEL THIS SHOULD BE INVESTIGATED AS A POTENTIAL MANUFACTURING DEFECT AND A POTENTIAL SAFETY ISSUE. A VEHICLE WITH 20,000 MILES SHOULD NOT HAVE ANY SUSPENSION ISSUES WHEN THERE IS NO EVIDENCE OF FOUL PLAY. I AM NOW HAVING TO PAY OUT OF POCKET TO HAVE A SUSPENSION SHOP DIAGNOSE THE ISSUE.
Additional Notes:
STARTING IN NOVEMBER 2020, MY 2019 MURANO HAS AN UNEXPLAINED CLUNKING/CLATTER NOISE WHEN GOING OVER SMALL BUMPS IN THE ROAD. IT SOUNDS AS IF IT IS THE SWAY BAR BUSHINGS BUT THE DEALERS ARE NOT PROPERLY DIAGNOSING IT. THE TECHNICIANS TAKE A RIDE WITH ME IN THE VEHICLE AND CLEARLY HEAR AND ACKNOWLEDGE AN ABNORMAL NOISE. HOWEVER THEY PROCEED TO DRIVE ANOTHER USED VEHICLE AND DETERMINE IT IS NORMAL BEHAVIOR. THE PROBLEM IS THAT THERE WAS NO ABNORMAL SUSPENSION NOISES WHEN IT WAS NEW AND ANY NEW ONE ALSO LACKS THE NOISE. ONE DEALER PROCEEDED TO SAY IT WAS BECAUSE THE POWER STEERING IS FUEL INJECTED. NOT ONLY IS THAT STATEMENT FALSE IT DOESN'T MAKE SENSE SINCE THE POWER STEERING IS HYDRAULIC. NISSAN HAS BEEN INFORMED BUT DOESN'T TAKE RESPONSIBILITY, AND ALSO REFUSE TO REPURCHASE OR REPLACE MY VEHICLE. OTHERS ON THE ONLINE MURANO FORUMS SEE MY VIDEOS OF THE NOISE AND ALSO SAY THEY HAVE THAT ISSUE AND DEALERS PROVIDE THE SAME "NORMAL BEHAVIOR" REASONS. I FEEL THIS SHOULD BE INVESTIGATED AS A POTENTIAL MANUFACTURING DEFECT AND A POTENTIAL SAFETY ISSUE. A VEHICLE WITH 20,000 MILES SHOULD NOT HAVE ANY SUSPENSION ISSUES WHEN THERE IS NO EVIDENCE OF FOUL PLAY. I AM NOW HAVING TO PAY OUT OF POCKET TO HAVE A SUSPENSION SHOP DIAGNOSE THE ISSUE.
Mfg Campaign: 11398076
Recall Date: Feb 26, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
ON MULTIPLE TIMES, IN CLEAR WEATHER WITH NO CARS IN FRONT OF ME, DRIVING AT 40 MPH THE AEB WARNING LIGHT COMES ON. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR DIAGNOSIS AND REPAIR WITH NO RESOLUTION. THE FIRST TIME, THE DEALER RECALIBRATED THE SYSTEM, AND ON THE SECOND TIME IN FOR REPAIR, THE DEALER SAID NO CODES WERE INPUT INTO THE ON BOARD COMPUTER, SO NOTHING COULD BE DONE DESPITE MY CELL PHONE VIDEO SHOWING THE INCIDENTS OCCURRING.
Corrective Action:
ON MULTIPLE TIMES, IN CLEAR WEATHER WITH NO CARS IN FRONT OF ME, DRIVING AT 40 MPH THE AEB WARNING LIGHT COMES ON. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR DIAGNOSIS AND REPAIR WITH NO RESOLUTION. THE FIRST TIME, THE DEALER RECALIBRATED THE SYSTEM, AND ON THE SECOND TIME IN FOR REPAIR, THE DEALER SAID NO CODES WERE INPUT INTO THE ON BOARD COMPUTER, SO NOTHING COULD BE DONE DESPITE MY CELL PHONE VIDEO SHOWING THE INCIDENTS OCCURRING.
Additional Notes:
ON MULTIPLE TIMES, IN CLEAR WEATHER WITH NO CARS IN FRONT OF ME, DRIVING AT 40 MPH THE AEB WARNING LIGHT COMES ON. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR DIAGNOSIS AND REPAIR WITH NO RESOLUTION. THE FIRST TIME, THE DEALER RECALIBRATED THE SYSTEM, AND ON THE SECOND TIME IN FOR REPAIR, THE DEALER SAID NO CODES WERE INPUT INTO THE ON BOARD COMPUTER, SO NOTHING COULD BE DONE DESPITE MY CELL PHONE VIDEO SHOWING THE INCIDENTS OCCURRING.
Mfg Campaign: 11390641
Recall Date: Jan 29, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
ON MULTIPLE TIMES, IN CLEAR WEATHER WITH NO CARS IN FRONT OF ME, DRIVING AT 40 MPH THE AEB WARNING LIGHT COMES ON. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR DIAGNOSIS AND REPAIR WITH NO RESOLUTION. THE FIRST TIME, THE DEALER RECALIBRATED THE SYSTEM, AND ON THE SECOND TIME IN FOR REPAIR, THE DEALER SAID NO CODES WERE INPUT INTO THE ON BOARD COMPUTER, SO NOTHING COULD BE DONE DESPITE MY CELL PHONE VIDEO SHOWING THE INCIDENTS OCCURRING.
Corrective Action:
ON MULTIPLE TIMES, IN CLEAR WEATHER WITH NO CARS IN FRONT OF ME, DRIVING AT 40 MPH THE AEB WARNING LIGHT COMES ON. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR DIAGNOSIS AND REPAIR WITH NO RESOLUTION. THE FIRST TIME, THE DEALER RECALIBRATED THE SYSTEM, AND ON THE SECOND TIME IN FOR REPAIR, THE DEALER SAID NO CODES WERE INPUT INTO THE ON BOARD COMPUTER, SO NOTHING COULD BE DONE DESPITE MY CELL PHONE VIDEO SHOWING THE INCIDENTS OCCURRING.
Additional Notes:
ON MULTIPLE TIMES, IN CLEAR WEATHER WITH NO CARS IN FRONT OF ME, DRIVING AT 40 MPH THE AEB WARNING LIGHT COMES ON. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR DIAGNOSIS AND REPAIR WITH NO RESOLUTION. THE FIRST TIME, THE DEALER RECALIBRATED THE SYSTEM, AND ON THE SECOND TIME IN FOR REPAIR, THE DEALER SAID NO CODES WERE INPUT INTO THE ON BOARD COMPUTER, SO NOTHING COULD BE DONE DESPITE MY CELL PHONE VIDEO SHOWING THE INCIDENTS OCCURRING.
Mfg Campaign: 11390641
Recall Date: Jan 29, 2021
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
THE PROBLEM WITH THIS VEHICLE IS THAT THE AEB WARNING LIGHT KEEPS COMING ON AND THEN RANDOMLY GOING OFF ON THE DASH WHILE I'M DRIVING, AND I FEEL UNSAFE IN THIS VEHICLE NOT KNOWING WHETHER THE AEB AND FRONT END/REAR END CRASH AVOIDANCE SYSTEMS ARE WORKING OR ARE NOT WORKING. I TOOK THE VEHICLE INTO MY LOCAL DEALER, MICHAEL JORDAN NISSAN IN DURHAM, NC, ON MONDAY NOVEMBER 16, 2020, TO FIND OUT WHAT WAS WRONG. THE AEB INDICATOR LIGHT WAS NOT ON WHEN I DROVE IN. THE DEALER'S SERVICE DEPARTMENT COULD NOT ASCERTAIN IF ANYTHING WAS WRONG OR NOT, OR WHY THE LIGHT WAS COMING ON AND GOING OFF, OR PROVIDE ME WITH OPTIONS. AS I LEFT THE DEALERSHIP TO GO TO A DOCTOR'S APPOINTMENT, THE AEB WARNING LIGHT WENT ON--I COULD NOT RETURN TO THE DEALERSHIP, WHERE I HAD BEEN FOR ALMOST 3 HOURS, BECAUSE OF MY DOCTOR'S APPOINTMENT. I FEEL UNSAFE IN THIS VEHICLE AS I NEVER KNOW IF THE AEB SYSTEM IS OR IS NOT WORKING.
Corrective Action:
THE PROBLEM WITH THIS VEHICLE IS THAT THE AEB WARNING LIGHT KEEPS COMING ON AND THEN RANDOMLY GOING OFF ON THE DASH WHILE I'M DRIVING, AND I FEEL UNSAFE IN THIS VEHICLE NOT KNOWING WHETHER THE AEB AND FRONT END/REAR END CRASH AVOIDANCE SYSTEMS ARE WORKING OR ARE NOT WORKING. I TOOK THE VEHICLE INTO MY LOCAL DEALER, MICHAEL JORDAN NISSAN IN DURHAM, NC, ON MONDAY NOVEMBER 16, 2020, TO FIND OUT WHAT WAS WRONG. THE AEB INDICATOR LIGHT WAS NOT ON WHEN I DROVE IN. THE DEALER'S SERVICE DEPARTMENT COULD NOT ASCERTAIN IF ANYTHING WAS WRONG OR NOT, OR WHY THE LIGHT WAS COMING ON AND GOING OFF, OR PROVIDE ME WITH OPTIONS. AS I LEFT THE DEALERSHIP TO GO TO A DOCTOR'S APPOINTMENT, THE AEB WARNING LIGHT WENT ON--I COULD NOT RETURN TO THE DEALERSHIP, WHERE I HAD BEEN FOR ALMOST 3 HOURS, BECAUSE OF MY DOCTOR'S APPOINTMENT. I FEEL UNSAFE IN THIS VEHICLE AS I NEVER KNOW IF THE AEB SYSTEM IS OR IS NOT WORKING.
Additional Notes:
THE PROBLEM WITH THIS VEHICLE IS THAT THE AEB WARNING LIGHT KEEPS COMING ON AND THEN RANDOMLY GOING OFF ON THE DASH WHILE I'M DRIVING, AND I FEEL UNSAFE IN THIS VEHICLE NOT KNOWING WHETHER THE AEB AND FRONT END/REAR END CRASH AVOIDANCE SYSTEMS ARE WORKING OR ARE NOT WORKING. I TOOK THE VEHICLE INTO MY LOCAL DEALER, MICHAEL JORDAN NISSAN IN DURHAM, NC, ON MONDAY NOVEMBER 16, 2020, TO FIND OUT WHAT WAS WRONG. THE AEB INDICATOR LIGHT WAS NOT ON WHEN I DROVE IN. THE DEALER'S SERVICE DEPARTMENT COULD NOT ASCERTAIN IF ANYTHING WAS WRONG OR NOT, OR WHY THE LIGHT WAS COMING ON AND GOING OFF, OR PROVIDE ME WITH OPTIONS. AS I LEFT THE DEALERSHIP TO GO TO A DOCTOR'S APPOINTMENT, THE AEB WARNING LIGHT WENT ON--I COULD NOT RETURN TO THE DEALERSHIP, WHERE I HAD BEEN FOR ALMOST 3 HOURS, BECAUSE OF MY DOCTOR'S APPOINTMENT. I FEEL UNSAFE IN THIS VEHICLE AS I NEVER KNOW IF THE AEB SYSTEM IS OR IS NOT WORKING.
Mfg Campaign: 11376848
Recall Date: Nov 28, 2020
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
THE PROBLEM WITH THIS VEHICLE IS THAT THE AEB WARNING LIGHT KEEPS COMING ON AND THEN RANDOMLY GOING OFF ON THE DASH WHILE I'M DRIVING, AND I FEEL UNSAFE IN THIS VEHICLE NOT KNOWING WHETHER THE AEB AND FRONT END/REAR END CRASH AVOIDANCE SYSTEMS ARE WORKING OR ARE NOT WORKING. I TOOK THE VEHICLE INTO MY LOCAL DEALER, MICHAEL JORDAN NISSAN IN DURHAM, NC, ON MONDAY NOVEMBER 16, 2020, TO FIND OUT WHAT WAS WRONG. THE AEB INDICATOR LIGHT WAS NOT ON WHEN I DROVE IN. THE DEALER'S SERVICE DEPARTMENT COULD NOT ASCERTAIN IF ANYTHING WAS WRONG OR NOT, OR WHY THE LIGHT WAS COMING ON AND GOING OFF, OR PROVIDE ME WITH OPTIONS. AS I LEFT THE DEALERSHIP TO GO TO A DOCTOR'S APPOINTMENT, THE AEB WARNING LIGHT WENT ON--I COULD NOT RETURN TO THE DEALERSHIP, WHERE I HAD BEEN FOR ALMOST 3 HOURS, BECAUSE OF MY DOCTOR'S APPOINTMENT. I FEEL UNSAFE IN THIS VEHICLE AS I NEVER KNOW IF THE AEB SYSTEM IS OR IS NOT WORKING.
Corrective Action:
THE PROBLEM WITH THIS VEHICLE IS THAT THE AEB WARNING LIGHT KEEPS COMING ON AND THEN RANDOMLY GOING OFF ON THE DASH WHILE I'M DRIVING, AND I FEEL UNSAFE IN THIS VEHICLE NOT KNOWING WHETHER THE AEB AND FRONT END/REAR END CRASH AVOIDANCE SYSTEMS ARE WORKING OR ARE NOT WORKING. I TOOK THE VEHICLE INTO MY LOCAL DEALER, MICHAEL JORDAN NISSAN IN DURHAM, NC, ON MONDAY NOVEMBER 16, 2020, TO FIND OUT WHAT WAS WRONG. THE AEB INDICATOR LIGHT WAS NOT ON WHEN I DROVE IN. THE DEALER'S SERVICE DEPARTMENT COULD NOT ASCERTAIN IF ANYTHING WAS WRONG OR NOT, OR WHY THE LIGHT WAS COMING ON AND GOING OFF, OR PROVIDE ME WITH OPTIONS. AS I LEFT THE DEALERSHIP TO GO TO A DOCTOR'S APPOINTMENT, THE AEB WARNING LIGHT WENT ON--I COULD NOT RETURN TO THE DEALERSHIP, WHERE I HAD BEEN FOR ALMOST 3 HOURS, BECAUSE OF MY DOCTOR'S APPOINTMENT. I FEEL UNSAFE IN THIS VEHICLE AS I NEVER KNOW IF THE AEB SYSTEM IS OR IS NOT WORKING.
Additional Notes:
THE PROBLEM WITH THIS VEHICLE IS THAT THE AEB WARNING LIGHT KEEPS COMING ON AND THEN RANDOMLY GOING OFF ON THE DASH WHILE I'M DRIVING, AND I FEEL UNSAFE IN THIS VEHICLE NOT KNOWING WHETHER THE AEB AND FRONT END/REAR END CRASH AVOIDANCE SYSTEMS ARE WORKING OR ARE NOT WORKING. I TOOK THE VEHICLE INTO MY LOCAL DEALER, MICHAEL JORDAN NISSAN IN DURHAM, NC, ON MONDAY NOVEMBER 16, 2020, TO FIND OUT WHAT WAS WRONG. THE AEB INDICATOR LIGHT WAS NOT ON WHEN I DROVE IN. THE DEALER'S SERVICE DEPARTMENT COULD NOT ASCERTAIN IF ANYTHING WAS WRONG OR NOT, OR WHY THE LIGHT WAS COMING ON AND GOING OFF, OR PROVIDE ME WITH OPTIONS. AS I LEFT THE DEALERSHIP TO GO TO A DOCTOR'S APPOINTMENT, THE AEB WARNING LIGHT WENT ON--I COULD NOT RETURN TO THE DEALERSHIP, WHERE I HAD BEEN FOR ALMOST 3 HOURS, BECAUSE OF MY DOCTOR'S APPOINTMENT. I FEEL UNSAFE IN THIS VEHICLE AS I NEVER KNOW IF THE AEB SYSTEM IS OR IS NOT WORKING.
Mfg Campaign: 11376848
Recall Date: Nov 28, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE NISSAN MURANO HAS A FOOT ACTIVATED MOTION SENSOR THAT TRIGGERS THE REAR HATCH. WITH THE HATCH IN THE UP POSITION I HAVE SAT ON THE REAR AREA TO CHANGE SHOES. ON TWO OCCASIONS THE HATCH HAS LOWERED WITHOUT ME TRIGGERING IT. I BELIEVE, IF ONE SITS ON THE REAR AREA AND MOVES EITHER LEG BACK AND FORTH THE SENSOR IS TRIGGERED. I HAVE NOTED THESE CONCERNS WITH CORPORATE NISSAN AND THEY IN TURN SUGGESTED I GO TO A NISSAN DEALER AND DETERMINE IF THIS IS A PROBLEM. THE DEALER INDICATED THEY WILL LOOK INTO IT.
Corrective Action:
THE NISSAN MURANO HAS A FOOT ACTIVATED MOTION SENSOR THAT TRIGGERS THE REAR HATCH. WITH THE HATCH IN THE UP POSITION I HAVE SAT ON THE REAR AREA TO CHANGE SHOES. ON TWO OCCASIONS THE HATCH HAS LOWERED WITHOUT ME TRIGGERING IT. I BELIEVE, IF ONE SITS ON THE REAR AREA AND MOVES EITHER LEG BACK AND FORTH THE SENSOR IS TRIGGERED. I HAVE NOTED THESE CONCERNS WITH CORPORATE NISSAN AND THEY IN TURN SUGGESTED I GO TO A NISSAN DEALER AND DETERMINE IF THIS IS A PROBLEM. THE DEALER INDICATED THEY WILL LOOK INTO IT.
Additional Notes:
THE NISSAN MURANO HAS A FOOT ACTIVATED MOTION SENSOR THAT TRIGGERS THE REAR HATCH. WITH THE HATCH IN THE UP POSITION I HAVE SAT ON THE REAR AREA TO CHANGE SHOES. ON TWO OCCASIONS THE HATCH HAS LOWERED WITHOUT ME TRIGGERING IT. I BELIEVE, IF ONE SITS ON THE REAR AREA AND MOVES EITHER LEG BACK AND FORTH THE SENSOR IS TRIGGERED. I HAVE NOTED THESE CONCERNS WITH CORPORATE NISSAN AND THEY IN TURN SUGGESTED I GO TO A NISSAN DEALER AND DETERMINE IF THIS IS A PROBLEM. THE DEALER INDICATED THEY WILL LOOK INTO IT.
Mfg Campaign: 11348587
Recall Date: Aug 11, 2020
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2019 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE HAD BOTH REGULAR AND ADAPTIVE CRUISE CONTROL. THE CONTACT STATED THAT WHEN THE CRUISE CONTROL WAS SET AS 70 MPH, GOING DOWN THE HILL, THE VEHICLE ACCELERATED INSTEAD OF SLOWING DOWN. THE CONTACT STATED THAT EVEN WHEN THE INDICATOR FLASHED, SHOWING THAT THE VEHICLE WAS GOING FAST, THE VEHICLE DID NOT DECELERATE. THE VEHICLE WAS TAKEN TO THE MEARS NISSAN DEALER, LOCATED AT: 4825 TUSCARAWAS ST W, CANTON, OH 44708 WHERE THE TECHNICIAN ROAD TESTED THE VEHICLE AND STATED THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE AND OF THE FAILURE AND STATED THAT THE DEALER CONFIRMED THAT THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,370. *JS
Corrective Action:
TL* THE CONTACT OWNS A 2019 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE HAD BOTH REGULAR AND ADAPTIVE CRUISE CONTROL. THE CONTACT STATED THAT WHEN THE CRUISE CONTROL WAS SET AS 70 MPH, GOING DOWN THE HILL, THE VEHICLE ACCELERATED INSTEAD OF SLOWING DOWN. THE CONTACT STATED THAT EVEN WHEN THE INDICATOR FLASHED, SHOWING THAT THE VEHICLE WAS GOING FAST, THE VEHICLE DID NOT DECELERATE. THE VEHICLE WAS TAKEN TO THE MEARS NISSAN DEALER, LOCATED AT: 4825 TUSCARAWAS ST W, CANTON, OH 44708 WHERE THE TECHNICIAN ROAD TESTED THE VEHICLE AND STATED THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE AND OF THE FAILURE AND STATED THAT THE DEALER CONFIRMED THAT THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,370. *JS
Additional Notes:
TL* THE CONTACT OWNS A 2019 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE HAD BOTH REGULAR AND ADAPTIVE CRUISE CONTROL. THE CONTACT STATED THAT WHEN THE CRUISE CONTROL WAS SET AS 70 MPH, GOING DOWN THE HILL, THE VEHICLE ACCELERATED INSTEAD OF SLOWING DOWN. THE CONTACT STATED THAT EVEN WHEN THE INDICATOR FLASHED, SHOWING THAT THE VEHICLE WAS GOING FAST, THE VEHICLE DID NOT DECELERATE. THE VEHICLE WAS TAKEN TO THE MEARS NISSAN DEALER, LOCATED AT: 4825 TUSCARAWAS ST W, CANTON, OH 44708 WHERE THE TECHNICIAN ROAD TESTED THE VEHICLE AND STATED THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE AND OF THE FAILURE AND STATED THAT THE DEALER CONFIRMED THAT THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,370. *JS
Mfg Campaign: 11339372
Recall Date: Jul 14, 2020
Nissan North America, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
NAVIGATION ON CENTER CONSOLE ONCE YOU PROGRAM WHERE YOU ARE HEADED, THE TURN LIST APPEARS IN REVERSE ORDER (3RD ACTION APPEARS IN THE TOP POSITION, 2ND ACTION, THEN 1ST ACTION AT BOTTOM OF TURN LIST). SO TO SEE MY NEXT TURN, I HAVE TO TAKE MY EYES OFF THE ROAD, AND COUNT DOWN TO THE 3RD ITEM FOR MY NEXT TURN - FAR TOO LONG TO TAKE MY EYES OFF THE ROAD. AND IF YOU HAVE A CO-PILOT THAT READS THE DIRECTIONS TO YOU, THEY ARE LOOKING AT THE TOP DIRECTION WHICH IS INCORRECT AS THIS IS THE 3RD ACTION THE DRIVER NEEDS TO TAKE. CONCERNED OTHERS MIGHT NOT BE AWARE AND CAN CAUSE AN ACCIDENT. HAVE TRIED TO RESEARCH FOR 2 MONTHS. DEALER JUST CONTACTED NISSAN HQ AND WAS ADVISED A SOFTWARE UPDATE ON A 2019 MURANO MIGHT BE AVAILABLE AUG 2020! *TR
Corrective Action:
NAVIGATION ON CENTER CONSOLE ONCE YOU PROGRAM WHERE YOU ARE HEADED, THE TURN LIST APPEARS IN REVERSE ORDER (3RD ACTION APPEARS IN THE TOP POSITION, 2ND ACTION, THEN 1ST ACTION AT BOTTOM OF TURN LIST). SO TO SEE MY NEXT TURN, I HAVE TO TAKE MY EYES OFF THE ROAD, AND COUNT DOWN TO THE 3RD ITEM FOR MY NEXT TURN - FAR TOO LONG TO TAKE MY EYES OFF THE ROAD. AND IF YOU HAVE A CO-PILOT THAT READS THE DIRECTIONS TO YOU, THEY ARE LOOKING AT THE TOP DIRECTION WHICH IS INCORRECT AS THIS IS THE 3RD ACTION THE DRIVER NEEDS TO TAKE. CONCERNED OTHERS MIGHT NOT BE AWARE AND CAN CAUSE AN ACCIDENT. HAVE TRIED TO RESEARCH FOR 2 MONTHS. DEALER JUST CONTACTED NISSAN HQ AND WAS ADVISED A SOFTWARE UPDATE ON A 2019 MURANO MIGHT BE AVAILABLE AUG 2020! *TR
Additional Notes:
NAVIGATION ON CENTER CONSOLE ONCE YOU PROGRAM WHERE YOU ARE HEADED, THE TURN LIST APPEARS IN REVERSE ORDER (3RD ACTION APPEARS IN THE TOP POSITION, 2ND ACTION, THEN 1ST ACTION AT BOTTOM OF TURN LIST). SO TO SEE MY NEXT TURN, I HAVE TO TAKE MY EYES OFF THE ROAD, AND COUNT DOWN TO THE 3RD ITEM FOR MY NEXT TURN - FAR TOO LONG TO TAKE MY EYES OFF THE ROAD. AND IF YOU HAVE A CO-PILOT THAT READS THE DIRECTIONS TO YOU, THEY ARE LOOKING AT THE TOP DIRECTION WHICH IS INCORRECT AS THIS IS THE 3RD ACTION THE DRIVER NEEDS TO TAKE. CONCERNED OTHERS MIGHT NOT BE AWARE AND CAN CAUSE AN ACCIDENT. HAVE TRIED TO RESEARCH FOR 2 MONTHS. DEALER JUST CONTACTED NISSAN HQ AND WAS ADVISED A SOFTWARE UPDATE ON A 2019 MURANO MIGHT BE AVAILABLE AUG 2020! *TR
Mfg Campaign: 11325354
Recall Date: May 20, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
NAVIGATION ON CENTER CONSOLE ONCE YOU PROGRAM WHERE YOU ARE HEADED, THE TURN LIST APPEARS IN REVERSE ORDER (3RD ACTION APPEARS IN THE TOP POSITION, 2ND ACTION, THEN 1ST ACTION AT BOTTOM OF TURN LIST). SO TO SEE MY NEXT TURN, I HAVE TO TAKE MY EYES OFF THE ROAD, AND COUNT DOWN TO THE 3RD ITEM FOR MY NEXT TURN - FAR TOO LONG TO TAKE MY EYES OFF THE ROAD. AND IF YOU HAVE A CO-PILOT THAT READS THE DIRECTIONS TO YOU, THEY ARE LOOKING AT THE TOP DIRECTION WHICH IS INCORRECT AS THIS IS THE 3RD ACTION THE DRIVER NEEDS TO TAKE. CONCERNED OTHERS MIGHT NOT BE AWARE AND CAN CAUSE AN ACCIDENT. HAVE TRIED TO RESEARCH FOR 2 MONTHS. DEALER JUST CONTACTED NISSAN HQ AND WAS ADVISED A SOFTWARE UPDATE ON A 2019 MURANO MIGHT BE AVAILABLE AUG 2020! *TR
Corrective Action:
NAVIGATION ON CENTER CONSOLE ONCE YOU PROGRAM WHERE YOU ARE HEADED, THE TURN LIST APPEARS IN REVERSE ORDER (3RD ACTION APPEARS IN THE TOP POSITION, 2ND ACTION, THEN 1ST ACTION AT BOTTOM OF TURN LIST). SO TO SEE MY NEXT TURN, I HAVE TO TAKE MY EYES OFF THE ROAD, AND COUNT DOWN TO THE 3RD ITEM FOR MY NEXT TURN - FAR TOO LONG TO TAKE MY EYES OFF THE ROAD. AND IF YOU HAVE A CO-PILOT THAT READS THE DIRECTIONS TO YOU, THEY ARE LOOKING AT THE TOP DIRECTION WHICH IS INCORRECT AS THIS IS THE 3RD ACTION THE DRIVER NEEDS TO TAKE. CONCERNED OTHERS MIGHT NOT BE AWARE AND CAN CAUSE AN ACCIDENT. HAVE TRIED TO RESEARCH FOR 2 MONTHS. DEALER JUST CONTACTED NISSAN HQ AND WAS ADVISED A SOFTWARE UPDATE ON A 2019 MURANO MIGHT BE AVAILABLE AUG 2020! *TR
Additional Notes:
NAVIGATION ON CENTER CONSOLE ONCE YOU PROGRAM WHERE YOU ARE HEADED, THE TURN LIST APPEARS IN REVERSE ORDER (3RD ACTION APPEARS IN THE TOP POSITION, 2ND ACTION, THEN 1ST ACTION AT BOTTOM OF TURN LIST). SO TO SEE MY NEXT TURN, I HAVE TO TAKE MY EYES OFF THE ROAD, AND COUNT DOWN TO THE 3RD ITEM FOR MY NEXT TURN - FAR TOO LONG TO TAKE MY EYES OFF THE ROAD. AND IF YOU HAVE A CO-PILOT THAT READS THE DIRECTIONS TO YOU, THEY ARE LOOKING AT THE TOP DIRECTION WHICH IS INCORRECT AS THIS IS THE 3RD ACTION THE DRIVER NEEDS TO TAKE. CONCERNED OTHERS MIGHT NOT BE AWARE AND CAN CAUSE AN ACCIDENT. HAVE TRIED TO RESEARCH FOR 2 MONTHS. DEALER JUST CONTACTED NISSAN HQ AND WAS ADVISED A SOFTWARE UPDATE ON A 2019 MURANO MIGHT BE AVAILABLE AUG 2020! *TR
Mfg Campaign: 11325354
Recall Date: May 20, 2020
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
DEPLOYED UNDER DASH AIRBAG BROKE RIGHT KNEE TIBIA BONE. VEHICLE WAS STATIONARY PREPARING TO TURN LEFT ON THE INTERSECTION WHEN THE VEHICLE GOING IN OPPOSITE DIRECTION COLLIDED WITH WITH STATIONARY MURANO. NO DAMAGES DUE TO AN ACCIDENT BUT IMPROPER DESIGN OF THE UNDER DASH AIRBAG WITH PROJECTION FOR UP TO 6 MONTH RECOVERY. IN US VEHICLES LEGS ARE POSITION DIFFERENTLY SINCE PEDALS ON THE DIFFERENT LEVELS AND RIGHT LED IS ALMOST STRETCHED HENCE AIRBAG SHALL ACCOMMODATE FOR IT.*DT*JB
Corrective Action:
DEPLOYED UNDER DASH AIRBAG BROKE RIGHT KNEE TIBIA BONE. VEHICLE WAS STATIONARY PREPARING TO TURN LEFT ON THE INTERSECTION WHEN THE VEHICLE GOING IN OPPOSITE DIRECTION COLLIDED WITH WITH STATIONARY MURANO. NO DAMAGES DUE TO AN ACCIDENT BUT IMPROPER DESIGN OF THE UNDER DASH AIRBAG WITH PROJECTION FOR UP TO 6 MONTH RECOVERY. IN US VEHICLES LEGS ARE POSITION DIFFERENTLY SINCE PEDALS ON THE DIFFERENT LEVELS AND RIGHT LED IS ALMOST STRETCHED HENCE AIRBAG SHALL ACCOMMODATE FOR IT.*DT*JB
Additional Notes:
DEPLOYED UNDER DASH AIRBAG BROKE RIGHT KNEE TIBIA BONE. VEHICLE WAS STATIONARY PREPARING TO TURN LEFT ON THE INTERSECTION WHEN THE VEHICLE GOING IN OPPOSITE DIRECTION COLLIDED WITH WITH STATIONARY MURANO. NO DAMAGES DUE TO AN ACCIDENT BUT IMPROPER DESIGN OF THE UNDER DASH AIRBAG WITH PROJECTION FOR UP TO 6 MONTH RECOVERY. IN US VEHICLES LEGS ARE POSITION DIFFERENTLY SINCE PEDALS ON THE DIFFERENT LEVELS AND RIGHT LED IS ALMOST STRETCHED HENCE AIRBAG SHALL ACCOMMODATE FOR IT.*DT*JB
Mfg Campaign: 11292381
Recall Date: Dec 31, 2019
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