Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
50 ComplaintsNissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD ON MY VEHICLE CHIPS EXTREMELY EASILY AND QUITE POSSIBLY IS DEFECTIVE. I AM CONCERNED FOR MY SAFETY FOR THE BELIEF THAT THE WINDSHIELD WILL NOT HOLD UP AS INTENDED IN AN ACCIDENT OR IF SOMETHING LARGE WERE TO STRIKE IT. WHEN I AM IN MOTION, SEVERAL CAR LENGTHS AWAY, VERY TINY STONES TOSSED UP FROM SMALL VEHICLES AWAY ARE CREATING LARGE DIVOTS/CHIPS. IT APPEARS THE TYPE OF STREET - CITY OR HIGHWAY - DOES NOT MATTER; IT HAPPENS ON BOTH AT VARIED SPEEDS AND TEMPERATURE/WEATHER CONDITIONS. 5 CHIPS ON THE WINDSHIELD IN LESS THAN 2 MONTHS IS MUCH HIGHER THAN THE STATISTICAL AVERAGE. ESPECIALLY WHEN I HAVE BEEN DRIVING THE SAME ROADS FOR 4 YEARS IN 3 DIFFERENT VEHICLES, TWO OF WHICH WERE MURANOS (A 2018 AND 2019) AND ONLY THE RECENT MURANO (2019) HAS HAD ALL OF THESE CHIPS. THERE ARE ALSO MANY OTHER NICKS THAT JUST DIDN'T BREAK MORE. *I HAVE HAD ALL THE CHIPS REPAIRED, BUT ANTICIPATING MORE IN THE FUTURE.
Corrective Action:
THE WINDSHIELD ON MY VEHICLE CHIPS EXTREMELY EASILY AND QUITE POSSIBLY IS DEFECTIVE. I AM CONCERNED FOR MY SAFETY FOR THE BELIEF THAT THE WINDSHIELD WILL NOT HOLD UP AS INTENDED IN AN ACCIDENT OR IF SOMETHING LARGE WERE TO STRIKE IT. WHEN I AM IN MOTION, SEVERAL CAR LENGTHS AWAY, VERY TINY STONES TOSSED UP FROM SMALL VEHICLES AWAY ARE CREATING LARGE DIVOTS/CHIPS. IT APPEARS THE TYPE OF STREET - CITY OR HIGHWAY - DOES NOT MATTER; IT HAPPENS ON BOTH AT VARIED SPEEDS AND TEMPERATURE/WEATHER CONDITIONS. 5 CHIPS ON THE WINDSHIELD IN LESS THAN 2 MONTHS IS MUCH HIGHER THAN THE STATISTICAL AVERAGE. ESPECIALLY WHEN I HAVE BEEN DRIVING THE SAME ROADS FOR 4 YEARS IN 3 DIFFERENT VEHICLES, TWO OF WHICH WERE MURANOS (A 2018 AND 2019) AND ONLY THE RECENT MURANO (2019) HAS HAD ALL OF THESE CHIPS. THERE ARE ALSO MANY OTHER NICKS THAT JUST DIDN'T BREAK MORE. *I HAVE HAD ALL THE CHIPS REPAIRED, BUT ANTICIPATING MORE IN THE FUTURE.
Additional Notes:
THE WINDSHIELD ON MY VEHICLE CHIPS EXTREMELY EASILY AND QUITE POSSIBLY IS DEFECTIVE. I AM CONCERNED FOR MY SAFETY FOR THE BELIEF THAT THE WINDSHIELD WILL NOT HOLD UP AS INTENDED IN AN ACCIDENT OR IF SOMETHING LARGE WERE TO STRIKE IT. WHEN I AM IN MOTION, SEVERAL CAR LENGTHS AWAY, VERY TINY STONES TOSSED UP FROM SMALL VEHICLES AWAY ARE CREATING LARGE DIVOTS/CHIPS. IT APPEARS THE TYPE OF STREET - CITY OR HIGHWAY - DOES NOT MATTER; IT HAPPENS ON BOTH AT VARIED SPEEDS AND TEMPERATURE/WEATHER CONDITIONS. 5 CHIPS ON THE WINDSHIELD IN LESS THAN 2 MONTHS IS MUCH HIGHER THAN THE STATISTICAL AVERAGE. ESPECIALLY WHEN I HAVE BEEN DRIVING THE SAME ROADS FOR 4 YEARS IN 3 DIFFERENT VEHICLES, TWO OF WHICH WERE MURANOS (A 2018 AND 2019) AND ONLY THE RECENT MURANO (2019) HAS HAD ALL OF THESE CHIPS. THERE ARE ALSO MANY OTHER NICKS THAT JUST DIDN'T BREAK MORE. *I HAVE HAD ALL THE CHIPS REPAIRED, BUT ANTICIPATING MORE IN THE FUTURE.
Mfg Campaign: 11290325
Recall Date: Dec 20, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING TO WORK WHEN I HEARD A POPPING NOISE THEN GLASS HITTING THE SUNROOF SHADE ABOVE MY HEAD. I IMMEDIATELY REALIZED THAT THERE WAS A HOLE IN MY SUNROOF, BUT I DIDN'T HEAR ANYTHING HIT IT LIKE A ROCK; JUST A POPPING NOISE. I PULLED OFF THE FREEWAY AND PARKED MY CAR AND TOOK PICTURES OF THE HOLE THE SIZE OF A BASKETBALL IN MY SUNROOF. IF I HADN'T OF HAD THE SHADE CLOSED THERE WOULD BE GLASS ALL OVER INSIDE MY CAR AND ON MY PERSON. I CALLED THE DEALERSHIP AND TOLD THEM WHAT HAPPENED. AFTER I GOT THE RUN AROUND FROM A FEW FOLKS I FINALLY FOUND SOMEONE THAT TOLD ME TO BRING MY CAR IN SO THEY COULD LOOK AT IT. AFTER SEEING IT SHE TOLD ME THEY HAVE HAD A FEW VEHICLES WITH THE SAME ISSUE. SHE SAID IT MAY BE A FACTORY DEFAULT IN THE GLASS. THEY SAID IT WOULD BE FULLY COVERED AND IT WOULD BE REPLACED IN ABOUT A WEEK. AFTER LEAVING THE DEALERSHIP I DID SOME RESEARCH ONLINE AND FOUND A LOT OF SIMILAR CASES AND NOT JUST WITH NISSAN. APPARENTLY THIS IS HAPPENING BECAUSE VEHICLE MANUFACTURERS ARE USING TEMPERED GLASS WHICH IS WHAT MINE HAS. MY DEALERSHIP TOLD ME THAT THIS IS HAPPENING A LOT, BUT NOT ENOUGH TO ISSUE A RECALL. I AM TURNING THIS ISSUE IN SO THAT IT MIGHT HELP IN REQUIRING THESE MANUFACTURERS TO DO THE RIGHT THING. HAD I KNOWN THAT THIS WAS A POSSIBILITY I WOULD NOT HAVE BOUGHT THIS VEHICLE. I AM WORRIED THAT THE REPLACEMENT SUNROOF GLASS WILL BE THE SAME AND IT COULD HAPPEN AGAIN.
Corrective Action:
I WAS DRIVING TO WORK WHEN I HEARD A POPPING NOISE THEN GLASS HITTING THE SUNROOF SHADE ABOVE MY HEAD. I IMMEDIATELY REALIZED THAT THERE WAS A HOLE IN MY SUNROOF, BUT I DIDN'T HEAR ANYTHING HIT IT LIKE A ROCK; JUST A POPPING NOISE. I PULLED OFF THE FREEWAY AND PARKED MY CAR AND TOOK PICTURES OF THE HOLE THE SIZE OF A BASKETBALL IN MY SUNROOF. IF I HADN'T OF HAD THE SHADE CLOSED THERE WOULD BE GLASS ALL OVER INSIDE MY CAR AND ON MY PERSON. I CALLED THE DEALERSHIP AND TOLD THEM WHAT HAPPENED. AFTER I GOT THE RUN AROUND FROM A FEW FOLKS I FINALLY FOUND SOMEONE THAT TOLD ME TO BRING MY CAR IN SO THEY COULD LOOK AT IT. AFTER SEEING IT SHE TOLD ME THEY HAVE HAD A FEW VEHICLES WITH THE SAME ISSUE. SHE SAID IT MAY BE A FACTORY DEFAULT IN THE GLASS. THEY SAID IT WOULD BE FULLY COVERED AND IT WOULD BE REPLACED IN ABOUT A WEEK. AFTER LEAVING THE DEALERSHIP I DID SOME RESEARCH ONLINE AND FOUND A LOT OF SIMILAR CASES AND NOT JUST WITH NISSAN. APPARENTLY THIS IS HAPPENING BECAUSE VEHICLE MANUFACTURERS ARE USING TEMPERED GLASS WHICH IS WHAT MINE HAS. MY DEALERSHIP TOLD ME THAT THIS IS HAPPENING A LOT, BUT NOT ENOUGH TO ISSUE A RECALL. I AM TURNING THIS ISSUE IN SO THAT IT MIGHT HELP IN REQUIRING THESE MANUFACTURERS TO DO THE RIGHT THING. HAD I KNOWN THAT THIS WAS A POSSIBILITY I WOULD NOT HAVE BOUGHT THIS VEHICLE. I AM WORRIED THAT THE REPLACEMENT SUNROOF GLASS WILL BE THE SAME AND IT COULD HAPPEN AGAIN.
Additional Notes:
I WAS DRIVING TO WORK WHEN I HEARD A POPPING NOISE THEN GLASS HITTING THE SUNROOF SHADE ABOVE MY HEAD. I IMMEDIATELY REALIZED THAT THERE WAS A HOLE IN MY SUNROOF, BUT I DIDN'T HEAR ANYTHING HIT IT LIKE A ROCK; JUST A POPPING NOISE. I PULLED OFF THE FREEWAY AND PARKED MY CAR AND TOOK PICTURES OF THE HOLE THE SIZE OF A BASKETBALL IN MY SUNROOF. IF I HADN'T OF HAD THE SHADE CLOSED THERE WOULD BE GLASS ALL OVER INSIDE MY CAR AND ON MY PERSON. I CALLED THE DEALERSHIP AND TOLD THEM WHAT HAPPENED. AFTER I GOT THE RUN AROUND FROM A FEW FOLKS I FINALLY FOUND SOMEONE THAT TOLD ME TO BRING MY CAR IN SO THEY COULD LOOK AT IT. AFTER SEEING IT SHE TOLD ME THEY HAVE HAD A FEW VEHICLES WITH THE SAME ISSUE. SHE SAID IT MAY BE A FACTORY DEFAULT IN THE GLASS. THEY SAID IT WOULD BE FULLY COVERED AND IT WOULD BE REPLACED IN ABOUT A WEEK. AFTER LEAVING THE DEALERSHIP I DID SOME RESEARCH ONLINE AND FOUND A LOT OF SIMILAR CASES AND NOT JUST WITH NISSAN. APPARENTLY THIS IS HAPPENING BECAUSE VEHICLE MANUFACTURERS ARE USING TEMPERED GLASS WHICH IS WHAT MINE HAS. MY DEALERSHIP TOLD ME THAT THIS IS HAPPENING A LOT, BUT NOT ENOUGH TO ISSUE A RECALL. I AM TURNING THIS ISSUE IN SO THAT IT MIGHT HELP IN REQUIRING THESE MANUFACTURERS TO DO THE RIGHT THING. HAD I KNOWN THAT THIS WAS A POSSIBILITY I WOULD NOT HAVE BOUGHT THIS VEHICLE. I AM WORRIED THAT THE REPLACEMENT SUNROOF GLASS WILL BE THE SAME AND IT COULD HAPPEN AGAIN.
Mfg Campaign: 11281157
Recall Date: Nov 19, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WE PURCHASED OUR 2019 NISSAN MURANO ON SEPTEMBER 12, 2019 AND SOON NOTICED THAT WHEN DRIVING DOWN EVEN A GENTLE DOWN-SLOPE WITH NO VEHICLE IN FRONT OF IT, THE CRUISE CONTROL GAINS 10-15+ MPH. NISSAN ENGINEERING SAYS THAT THIS IS "NORMAL" AND NOT TO USE THE CRUISE CONTROL ON HILLS. WE HAVE OWNED MANY CARS WITH CRUISE CONTROL, AND NONE HAS EVER GAINED MORE THAN 4-5 MPH ON SIMILAR DOWN-SLOPES. WE FEEL THAT THIS IS A SAFETY ISSUE. FOR EXAMPLE, APPARENTLY AUDI, MERCEDES BENZ AND SUBARU ALL HAVE CRUISE CONTROL SYSTEMS THAT LIMIT SPEED INCREASE DOWNGRADE TO ABOUT 2 MPH. IT SEEMS THAT AN ALMOST $50,000 CAR FROM NISSAN SHOULD BE AS SAFE.
Corrective Action:
WE PURCHASED OUR 2019 NISSAN MURANO ON SEPTEMBER 12, 2019 AND SOON NOTICED THAT WHEN DRIVING DOWN EVEN A GENTLE DOWN-SLOPE WITH NO VEHICLE IN FRONT OF IT, THE CRUISE CONTROL GAINS 10-15+ MPH. NISSAN ENGINEERING SAYS THAT THIS IS "NORMAL" AND NOT TO USE THE CRUISE CONTROL ON HILLS. WE HAVE OWNED MANY CARS WITH CRUISE CONTROL, AND NONE HAS EVER GAINED MORE THAN 4-5 MPH ON SIMILAR DOWN-SLOPES. WE FEEL THAT THIS IS A SAFETY ISSUE. FOR EXAMPLE, APPARENTLY AUDI, MERCEDES BENZ AND SUBARU ALL HAVE CRUISE CONTROL SYSTEMS THAT LIMIT SPEED INCREASE DOWNGRADE TO ABOUT 2 MPH. IT SEEMS THAT AN ALMOST $50,000 CAR FROM NISSAN SHOULD BE AS SAFE.
Additional Notes:
WE PURCHASED OUR 2019 NISSAN MURANO ON SEPTEMBER 12, 2019 AND SOON NOTICED THAT WHEN DRIVING DOWN EVEN A GENTLE DOWN-SLOPE WITH NO VEHICLE IN FRONT OF IT, THE CRUISE CONTROL GAINS 10-15+ MPH. NISSAN ENGINEERING SAYS THAT THIS IS "NORMAL" AND NOT TO USE THE CRUISE CONTROL ON HILLS. WE HAVE OWNED MANY CARS WITH CRUISE CONTROL, AND NONE HAS EVER GAINED MORE THAN 4-5 MPH ON SIMILAR DOWN-SLOPES. WE FEEL THAT THIS IS A SAFETY ISSUE. FOR EXAMPLE, APPARENTLY AUDI, MERCEDES BENZ AND SUBARU ALL HAVE CRUISE CONTROL SYSTEMS THAT LIMIT SPEED INCREASE DOWNGRADE TO ABOUT 2 MPH. IT SEEMS THAT AN ALMOST $50,000 CAR FROM NISSAN SHOULD BE AS SAFE.
Mfg Campaign: 11271206
Recall Date: Oct 26, 2019
Nissan North America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
2019 NISSAN MURANO. CONSUMER WRITES IN REGARD TO A SAFETY ISSUE CONCERNING A DESIGN DEFECT. AT THE END OF HOOD OF THE VEHICLE THERE'S A "LIP" CAUSES SUNLIGHT TO REFLECT OFF INTO VISION. *AS *JS
Corrective Action:
2019 NISSAN MURANO. CONSUMER WRITES IN REGARD TO A SAFETY ISSUE CONCERNING A DESIGN DEFECT. AT THE END OF HOOD OF THE VEHICLE THERE'S A "LIP" CAUSES SUNLIGHT TO REFLECT OFF INTO VISION. *AS *JS
Additional Notes:
2019 NISSAN MURANO. CONSUMER WRITES IN REGARD TO A SAFETY ISSUE CONCERNING A DESIGN DEFECT. AT THE END OF HOOD OF THE VEHICLE THERE'S A "LIP" CAUSES SUNLIGHT TO REFLECT OFF INTO VISION. *AS *JS
Mfg Campaign: 11270753
Recall Date: Oct 22, 2019
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE PASSENGER NO AIRBAG LIGHT INTERMITTENTLY APPEARS WHEN A PASSENGER IS SITTING IN THE PASSENGER SEAT OF MY NEW VEHICLE (APPROXIMATELY 3100 MILES). THIS HAS OCCURRED ON MULTIPLE OCCASIONS WHEN THE SEAT IS IN AN UPRIGHT POSITION WHEN THE VEHICLE IS IN MOTION AND ONCE WHEN THE PASSENGER SEAT WAS RECLINED, ALSO WHILE THE VEHICLE WAS IN MOTION. THE NO AIR BAG LIGHT STAYS ON WHILE THE VEHICLE IS MOVING OR STOPPED AND SPORADICALLY TURNS OFF. THE CAUSE IS UNKNOWN. NISSAN SENT A SPECIALIST TO THE NISSAN DEALERSHIP TO REPAIR THIS ISSUE, AMONG OTHER THINGS. I WAS TOLD BY THE REPRESENTATIVE OF NISSAN CONSUMER AFFAIRS (THE "REP.") THAT THE SPECIALIST RESOLVED THE AIR BAG ISSUE BY MAKING 'A ADJUSTMENT", AND IT WAS NOT A REPAIR BECAUSE NO PARTS WERE REPLACEMENT. THIS 'ADJUSTMENT' DID NOT RESOLVE THE ISSUE. THE PASSENGER NO AIRBAG LIGHT CONTINUED TO SPORADICALLY APPEAR. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP AND SHOWED THEM ANOTHER VIDEO OF THE AIR BAG ISSUE. DESPITE THE VIDEOS OF THE AIRBAG ISSUE, THE DEALERSHIP AND THE REP. TOLD ME THAT "THEY COULD NOT FIND ANYTHING WRONG AND THE AIRBAG IS FUNCTIONING AS EXPECTED". I WAS ALSO TOLD BY THE REP THAT THE VIDEOS OF THE AIRBAG ISSUE WERE NOT SUFFICIENT, "NISSAN HAS TO CONFIRM IT". THE DEALERSHIP INDICATED THAT WHEN THE PASSENGER SEAT IS RECLINED MORE THAN 50% THE PASSENGER AND DRIVER SIDE AIRBAG COULD BE AFFECTED. THIS IS IRRELEVANT, BECAUSE THE NO AIRBAG LIGHT APPEARS WHEN THE PASSENGER SEAT IS IN THE UPRIGHT POSITION. THE AIRBAG IS NOT FUNCTIONING AS EXPECTED. NISSAN'S FAILURE TO DIAGNOSE WHAT IS WRONG WITH THE AIRBAD DOES NOT NEGATE THE FACT THAT THERE IS A SERIOUS DEFECT WITH THE AIRBAG THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY. IT IS CLEAR THAT THERE IS PASSENGER SIDE AIRBAG ISSUE AND NISSAN'S RESPONSE AS DISCUSSED ABOVE IS UNACCEPTABLE AND CREATES A SERIOUS SAFETY ISSUE.
Corrective Action:
THE PASSENGER NO AIRBAG LIGHT INTERMITTENTLY APPEARS WHEN A PASSENGER IS SITTING IN THE PASSENGER SEAT OF MY NEW VEHICLE (APPROXIMATELY 3100 MILES). THIS HAS OCCURRED ON MULTIPLE OCCASIONS WHEN THE SEAT IS IN AN UPRIGHT POSITION WHEN THE VEHICLE IS IN MOTION AND ONCE WHEN THE PASSENGER SEAT WAS RECLINED, ALSO WHILE THE VEHICLE WAS IN MOTION. THE NO AIR BAG LIGHT STAYS ON WHILE THE VEHICLE IS MOVING OR STOPPED AND SPORADICALLY TURNS OFF. THE CAUSE IS UNKNOWN. NISSAN SENT A SPECIALIST TO THE NISSAN DEALERSHIP TO REPAIR THIS ISSUE, AMONG OTHER THINGS. I WAS TOLD BY THE REPRESENTATIVE OF NISSAN CONSUMER AFFAIRS (THE "REP.") THAT THE SPECIALIST RESOLVED THE AIR BAG ISSUE BY MAKING 'A ADJUSTMENT", AND IT WAS NOT A REPAIR BECAUSE NO PARTS WERE REPLACEMENT. THIS 'ADJUSTMENT' DID NOT RESOLVE THE ISSUE. THE PASSENGER NO AIRBAG LIGHT CONTINUED TO SPORADICALLY APPEAR. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP AND SHOWED THEM ANOTHER VIDEO OF THE AIR BAG ISSUE. DESPITE THE VIDEOS OF THE AIRBAG ISSUE, THE DEALERSHIP AND THE REP. TOLD ME THAT "THEY COULD NOT FIND ANYTHING WRONG AND THE AIRBAG IS FUNCTIONING AS EXPECTED". I WAS ALSO TOLD BY THE REP THAT THE VIDEOS OF THE AIRBAG ISSUE WERE NOT SUFFICIENT, "NISSAN HAS TO CONFIRM IT". THE DEALERSHIP INDICATED THAT WHEN THE PASSENGER SEAT IS RECLINED MORE THAN 50% THE PASSENGER AND DRIVER SIDE AIRBAG COULD BE AFFECTED. THIS IS IRRELEVANT, BECAUSE THE NO AIRBAG LIGHT APPEARS WHEN THE PASSENGER SEAT IS IN THE UPRIGHT POSITION. THE AIRBAG IS NOT FUNCTIONING AS EXPECTED. NISSAN'S FAILURE TO DIAGNOSE WHAT IS WRONG WITH THE AIRBAD DOES NOT NEGATE THE FACT THAT THERE IS A SERIOUS DEFECT WITH THE AIRBAG THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY. IT IS CLEAR THAT THERE IS PASSENGER SIDE AIRBAG ISSUE AND NISSAN'S RESPONSE AS DISCUSSED ABOVE IS UNACCEPTABLE AND CREATES A SERIOUS SAFETY ISSUE.
Additional Notes:
THE PASSENGER NO AIRBAG LIGHT INTERMITTENTLY APPEARS WHEN A PASSENGER IS SITTING IN THE PASSENGER SEAT OF MY NEW VEHICLE (APPROXIMATELY 3100 MILES). THIS HAS OCCURRED ON MULTIPLE OCCASIONS WHEN THE SEAT IS IN AN UPRIGHT POSITION WHEN THE VEHICLE IS IN MOTION AND ONCE WHEN THE PASSENGER SEAT WAS RECLINED, ALSO WHILE THE VEHICLE WAS IN MOTION. THE NO AIR BAG LIGHT STAYS ON WHILE THE VEHICLE IS MOVING OR STOPPED AND SPORADICALLY TURNS OFF. THE CAUSE IS UNKNOWN. NISSAN SENT A SPECIALIST TO THE NISSAN DEALERSHIP TO REPAIR THIS ISSUE, AMONG OTHER THINGS. I WAS TOLD BY THE REPRESENTATIVE OF NISSAN CONSUMER AFFAIRS (THE "REP.") THAT THE SPECIALIST RESOLVED THE AIR BAG ISSUE BY MAKING 'A ADJUSTMENT", AND IT WAS NOT A REPAIR BECAUSE NO PARTS WERE REPLACEMENT. THIS 'ADJUSTMENT' DID NOT RESOLVE THE ISSUE. THE PASSENGER NO AIRBAG LIGHT CONTINUED TO SPORADICALLY APPEAR. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP AND SHOWED THEM ANOTHER VIDEO OF THE AIR BAG ISSUE. DESPITE THE VIDEOS OF THE AIRBAG ISSUE, THE DEALERSHIP AND THE REP. TOLD ME THAT "THEY COULD NOT FIND ANYTHING WRONG AND THE AIRBAG IS FUNCTIONING AS EXPECTED". I WAS ALSO TOLD BY THE REP THAT THE VIDEOS OF THE AIRBAG ISSUE WERE NOT SUFFICIENT, "NISSAN HAS TO CONFIRM IT". THE DEALERSHIP INDICATED THAT WHEN THE PASSENGER SEAT IS RECLINED MORE THAN 50% THE PASSENGER AND DRIVER SIDE AIRBAG COULD BE AFFECTED. THIS IS IRRELEVANT, BECAUSE THE NO AIRBAG LIGHT APPEARS WHEN THE PASSENGER SEAT IS IN THE UPRIGHT POSITION. THE AIRBAG IS NOT FUNCTIONING AS EXPECTED. NISSAN'S FAILURE TO DIAGNOSE WHAT IS WRONG WITH THE AIRBAD DOES NOT NEGATE THE FACT THAT THERE IS A SERIOUS DEFECT WITH THE AIRBAG THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY. IT IS CLEAR THAT THERE IS PASSENGER SIDE AIRBAG ISSUE AND NISSAN'S RESPONSE AS DISCUSSED ABOVE IS UNACCEPTABLE AND CREATES A SERIOUS SAFETY ISSUE.
Mfg Campaign: 11267824
Recall Date: Oct 11, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
2019 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TOUCH SCREEN RADIO. *LD THE CONSUMER STATED THE AUTO EMERGENCY BRAKING SYSTEM WARNINGLIGHT ILLUMINATED. THE DEALER WAS NOTIFIED BUT, WAS UNABLE TO FIND A REPAIR. *JS
Corrective Action:
2019 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TOUCH SCREEN RADIO. *LD THE CONSUMER STATED THE AUTO EMERGENCY BRAKING SYSTEM WARNINGLIGHT ILLUMINATED. THE DEALER WAS NOTIFIED BUT, WAS UNABLE TO FIND A REPAIR. *JS
Additional Notes:
2019 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TOUCH SCREEN RADIO. *LD THE CONSUMER STATED THE AUTO EMERGENCY BRAKING SYSTEM WARNINGLIGHT ILLUMINATED. THE DEALER WAS NOTIFIED BUT, WAS UNABLE TO FIND A REPAIR. *JS
Mfg Campaign: 11241499
Recall Date: Aug 1, 2019
Nissan North America, Inc.
Defect Description:
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Potential Consequences:
2019 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TOUCH SCREEN RADIO. *LD THE CONSUMER STATED THE AUTO EMERGENCY BRAKING SYSTEM WARNINGLIGHT ILLUMINATED. THE DEALER WAS NOTIFIED BUT, WAS UNABLE TO FIND A REPAIR. *JS
Corrective Action:
2019 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TOUCH SCREEN RADIO. *LD THE CONSUMER STATED THE AUTO EMERGENCY BRAKING SYSTEM WARNINGLIGHT ILLUMINATED. THE DEALER WAS NOTIFIED BUT, WAS UNABLE TO FIND A REPAIR. *JS
Additional Notes:
2019 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TOUCH SCREEN RADIO. *LD THE CONSUMER STATED THE AUTO EMERGENCY BRAKING SYSTEM WARNINGLIGHT ILLUMINATED. THE DEALER WAS NOTIFIED BUT, WAS UNABLE TO FIND A REPAIR. *JS
Mfg Campaign: 11241499
Recall Date: Aug 1, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2019 NISSAN MURANO. WHEN THE CONTACT ATTEMPTED TO BRAKE AND DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE WOULD REMAIN STATIONARY FOR THREE SECONDS. THEN, WITHOUT WARNING, THE VEHICLE WOULD SURGE FORWARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED FREQUENTLY AND THE VEHICLE NEARLY CRASHED INTO ANOTHER VEHICLE ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,076. *AS UPDATE: THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. *AS
Corrective Action:
TL* THE CONTACT OWNS A 2019 NISSAN MURANO. WHEN THE CONTACT ATTEMPTED TO BRAKE AND DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE WOULD REMAIN STATIONARY FOR THREE SECONDS. THEN, WITHOUT WARNING, THE VEHICLE WOULD SURGE FORWARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED FREQUENTLY AND THE VEHICLE NEARLY CRASHED INTO ANOTHER VEHICLE ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,076. *AS UPDATE: THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. *AS
Additional Notes:
TL* THE CONTACT OWNS A 2019 NISSAN MURANO. WHEN THE CONTACT ATTEMPTED TO BRAKE AND DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE WOULD REMAIN STATIONARY FOR THREE SECONDS. THEN, WITHOUT WARNING, THE VEHICLE WOULD SURGE FORWARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED FREQUENTLY AND THE VEHICLE NEARLY CRASHED INTO ANOTHER VEHICLE ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,076. *AS UPDATE: THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. *AS
Mfg Campaign: 11222537
Recall Date: Jun 25, 2019
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 NISSAN MURANO. WHEN THE CONTACT ATTEMPTED TO BRAKE AND DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE WOULD REMAIN STATIONARY FOR THREE SECONDS. THEN, WITHOUT WARNING, THE VEHICLE WOULD SURGE FORWARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED FREQUENTLY AND THE VEHICLE NEARLY CRASHED INTO ANOTHER VEHICLE ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,076. *AS UPDATE: THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. *AS
Corrective Action:
TL* THE CONTACT OWNS A 2019 NISSAN MURANO. WHEN THE CONTACT ATTEMPTED TO BRAKE AND DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE WOULD REMAIN STATIONARY FOR THREE SECONDS. THEN, WITHOUT WARNING, THE VEHICLE WOULD SURGE FORWARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED FREQUENTLY AND THE VEHICLE NEARLY CRASHED INTO ANOTHER VEHICLE ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,076. *AS UPDATE: THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. *AS
Additional Notes:
TL* THE CONTACT OWNS A 2019 NISSAN MURANO. WHEN THE CONTACT ATTEMPTED TO BRAKE AND DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE WOULD REMAIN STATIONARY FOR THREE SECONDS. THEN, WITHOUT WARNING, THE VEHICLE WOULD SURGE FORWARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED FREQUENTLY AND THE VEHICLE NEARLY CRASHED INTO ANOTHER VEHICLE ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,076. *AS UPDATE: THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. *AS
Mfg Campaign: 11222537
Recall Date: Jun 25, 2019
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON A HIGHWAY, MY PANORAMIC SUN ROOF ON MY BRAND NEW NISSAN MURANO EXPLODED. SOUNDED LIKE A GUNSHOT INSIDE MY CAR. IT WAS NOT A ROCK OR DEBRIS, IT JUST SHATTERED.
Corrective Action:
WHILE DRIVING ON A HIGHWAY, MY PANORAMIC SUN ROOF ON MY BRAND NEW NISSAN MURANO EXPLODED. SOUNDED LIKE A GUNSHOT INSIDE MY CAR. IT WAS NOT A ROCK OR DEBRIS, IT JUST SHATTERED.
Additional Notes:
WHILE DRIVING ON A HIGHWAY, MY PANORAMIC SUN ROOF ON MY BRAND NEW NISSAN MURANO EXPLODED. SOUNDED LIKE A GUNSHOT INSIDE MY CAR. IT WAS NOT A ROCK OR DEBRIS, IT JUST SHATTERED.
Mfg Campaign: 11196882
Recall Date: Apr 17, 2019
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury