Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PC966, PC967
Recall Date: Apr 13, 2023
Consumer Complaints
102 ComplaintsNissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I engage the Parking Botton on shifter, & the vehicle still rolled away from me after I got out of Vehicle
Corrective Action:
I engage the Parking Botton on shifter, & the vehicle still rolled away from me after I got out of Vehicle
Additional Notes:
I engage the Parking Botton on shifter, & the vehicle still rolled away from me after I got out of Vehicle
Mfg Campaign: 11614012
Recall Date: Sep 11, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I engage the Parking Botton on shifter, & the vehicle still rolled away from me after I got out of Vehicle
Corrective Action:
I engage the Parking Botton on shifter, & the vehicle still rolled away from me after I got out of Vehicle
Additional Notes:
I engage the Parking Botton on shifter, & the vehicle still rolled away from me after I got out of Vehicle
Mfg Campaign: 11614012
Recall Date: Sep 11, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Follow up to my prior complaint (NHTSA ID Number: 11568968). Sandy Sansing Nissan in Pensacola, Florida replaced the fuel pump and the front forward detection sensor. We also had to have the middle row, middle seatbelt replaced due the sensor not working. We have had the vehicle back for a week and the problems have continued, if not gotten worse. The vehicle has stalled out multiple times, 3 days in a row, nearly causing my wife and children to be rear-ended by a semi truck on 2 occasions. The issue is the vehicle gets to about 27 mph, revs up to 6K rpms, stops moving forward and begins to slow down (at 6K rpms), warning lights like the oil light kick on along with several other lights, and the vehicle stalls, forcing the driver to glide off the roadway. My wife took a photo of the dash as she was gliding off the road and it shows the vehicle still in D (drive) at 0 mph and 1k rpms, whatever that means since the car was still rolling. Once off the road, she has to turn the car off to get it to reset so she can move forward. She stated that at least 2 times, the car restarts with the shifter still in D. On one occasion, she could not get the car to restart for several minutes. Nissan, of course, says they haven't gotten any complaints and no error codes. My wife also states the info center and radio always fail right before the vehicle starts stalling. I going to have to have the car towed to Nissan due to us living over a hour from the dealership and the car not being safe to drive.
Corrective Action:
Follow up to my prior complaint (NHTSA ID Number: 11568968). Sandy Sansing Nissan in Pensacola, Florida replaced the fuel pump and the front forward detection sensor. We also had to have the middle row, middle seatbelt replaced due the sensor not working. We have had the vehicle back for a week and the problems have continued, if not gotten worse. The vehicle has stalled out multiple times, 3 days in a row, nearly causing my wife and children to be rear-ended by a semi truck on 2 occasions. The issue is the vehicle gets to about 27 mph, revs up to 6K rpms, stops moving forward and begins to slow down (at 6K rpms), warning lights like the oil light kick on along with several other lights, and the vehicle stalls, forcing the driver to glide off the roadway. My wife took a photo of the dash as she was gliding off the road and it shows the vehicle still in D (drive) at 0 mph and 1k rpms, whatever that means since the car was still rolling. Once off the road, she has to turn the car off to get it to reset so she can move forward. She stated that at least 2 times, the car restarts with the shifter still in D. On one occasion, she could not get the car to restart for several minutes. Nissan, of course, says they haven't gotten any complaints and no error codes. My wife also states the info center and radio always fail right before the vehicle starts stalling. I going to have to have the car towed to Nissan due to us living over a hour from the dealership and the car not being safe to drive.
Additional Notes:
Follow up to my prior complaint (NHTSA ID Number: 11568968). Sandy Sansing Nissan in Pensacola, Florida replaced the fuel pump and the front forward detection sensor. We also had to have the middle row, middle seatbelt replaced due the sensor not working. We have had the vehicle back for a week and the problems have continued, if not gotten worse. The vehicle has stalled out multiple times, 3 days in a row, nearly causing my wife and children to be rear-ended by a semi truck on 2 occasions. The issue is the vehicle gets to about 27 mph, revs up to 6K rpms, stops moving forward and begins to slow down (at 6K rpms), warning lights like the oil light kick on along with several other lights, and the vehicle stalls, forcing the driver to glide off the roadway. My wife took a photo of the dash as she was gliding off the road and it shows the vehicle still in D (drive) at 0 mph and 1k rpms, whatever that means since the car was still rolling. Once off the road, she has to turn the car off to get it to reset so she can move forward. She stated that at least 2 times, the car restarts with the shifter still in D. On one occasion, she could not get the car to restart for several minutes. Nissan, of course, says they haven't gotten any complaints and no error codes. My wife also states the info center and radio always fail right before the vehicle starts stalling. I going to have to have the car towed to Nissan due to us living over a hour from the dealership and the car not being safe to drive.
Mfg Campaign: 11608958
Recall Date: Aug 16, 2024
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Follow up to my prior complaint (NHTSA ID Number: 11568968). Sandy Sansing Nissan in Pensacola, Florida replaced the fuel pump and the front forward detection sensor. We also had to have the middle row, middle seatbelt replaced due the sensor not working. We have had the vehicle back for a week and the problems have continued, if not gotten worse. The vehicle has stalled out multiple times, 3 days in a row, nearly causing my wife and children to be rear-ended by a semi truck on 2 occasions. The issue is the vehicle gets to about 27 mph, revs up to 6K rpms, stops moving forward and begins to slow down (at 6K rpms), warning lights like the oil light kick on along with several other lights, and the vehicle stalls, forcing the driver to glide off the roadway. My wife took a photo of the dash as she was gliding off the road and it shows the vehicle still in D (drive) at 0 mph and 1k rpms, whatever that means since the car was still rolling. Once off the road, she has to turn the car off to get it to reset so she can move forward. She stated that at least 2 times, the car restarts with the shifter still in D. On one occasion, she could not get the car to restart for several minutes. Nissan, of course, says they haven't gotten any complaints and no error codes. My wife also states the info center and radio always fail right before the vehicle starts stalling. I going to have to have the car towed to Nissan due to us living over a hour from the dealership and the car not being safe to drive.
Corrective Action:
Follow up to my prior complaint (NHTSA ID Number: 11568968). Sandy Sansing Nissan in Pensacola, Florida replaced the fuel pump and the front forward detection sensor. We also had to have the middle row, middle seatbelt replaced due the sensor not working. We have had the vehicle back for a week and the problems have continued, if not gotten worse. The vehicle has stalled out multiple times, 3 days in a row, nearly causing my wife and children to be rear-ended by a semi truck on 2 occasions. The issue is the vehicle gets to about 27 mph, revs up to 6K rpms, stops moving forward and begins to slow down (at 6K rpms), warning lights like the oil light kick on along with several other lights, and the vehicle stalls, forcing the driver to glide off the roadway. My wife took a photo of the dash as she was gliding off the road and it shows the vehicle still in D (drive) at 0 mph and 1k rpms, whatever that means since the car was still rolling. Once off the road, she has to turn the car off to get it to reset so she can move forward. She stated that at least 2 times, the car restarts with the shifter still in D. On one occasion, she could not get the car to restart for several minutes. Nissan, of course, says they haven't gotten any complaints and no error codes. My wife also states the info center and radio always fail right before the vehicle starts stalling. I going to have to have the car towed to Nissan due to us living over a hour from the dealership and the car not being safe to drive.
Additional Notes:
Follow up to my prior complaint (NHTSA ID Number: 11568968). Sandy Sansing Nissan in Pensacola, Florida replaced the fuel pump and the front forward detection sensor. We also had to have the middle row, middle seatbelt replaced due the sensor not working. We have had the vehicle back for a week and the problems have continued, if not gotten worse. The vehicle has stalled out multiple times, 3 days in a row, nearly causing my wife and children to be rear-ended by a semi truck on 2 occasions. The issue is the vehicle gets to about 27 mph, revs up to 6K rpms, stops moving forward and begins to slow down (at 6K rpms), warning lights like the oil light kick on along with several other lights, and the vehicle stalls, forcing the driver to glide off the roadway. My wife took a photo of the dash as she was gliding off the road and it shows the vehicle still in D (drive) at 0 mph and 1k rpms, whatever that means since the car was still rolling. Once off the road, she has to turn the car off to get it to reset so she can move forward. She stated that at least 2 times, the car restarts with the shifter still in D. On one occasion, she could not get the car to restart for several minutes. Nissan, of course, says they haven't gotten any complaints and no error codes. My wife also states the info center and radio always fail right before the vehicle starts stalling. I going to have to have the car towed to Nissan due to us living over a hour from the dealership and the car not being safe to drive.
Mfg Campaign: 11608958
Recall Date: Aug 16, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Follow up to my prior complaint (NHTSA ID Number: 11568968). Sandy Sansing Nissan in Pensacola, Florida replaced the fuel pump and the front forward detection sensor. We also had to have the middle row, middle seatbelt replaced due the sensor not working. We have had the vehicle back for a week and the problems have continued, if not gotten worse. The vehicle has stalled out multiple times, 3 days in a row, nearly causing my wife and children to be rear-ended by a semi truck on 2 occasions. The issue is the vehicle gets to about 27 mph, revs up to 6K rpms, stops moving forward and begins to slow down (at 6K rpms), warning lights like the oil light kick on along with several other lights, and the vehicle stalls, forcing the driver to glide off the roadway. My wife took a photo of the dash as she was gliding off the road and it shows the vehicle still in D (drive) at 0 mph and 1k rpms, whatever that means since the car was still rolling. Once off the road, she has to turn the car off to get it to reset so she can move forward. She stated that at least 2 times, the car restarts with the shifter still in D. On one occasion, she could not get the car to restart for several minutes. Nissan, of course, says they haven't gotten any complaints and no error codes. My wife also states the info center and radio always fail right before the vehicle starts stalling. I going to have to have the car towed to Nissan due to us living over a hour from the dealership and the car not being safe to drive.
Corrective Action:
Follow up to my prior complaint (NHTSA ID Number: 11568968). Sandy Sansing Nissan in Pensacola, Florida replaced the fuel pump and the front forward detection sensor. We also had to have the middle row, middle seatbelt replaced due the sensor not working. We have had the vehicle back for a week and the problems have continued, if not gotten worse. The vehicle has stalled out multiple times, 3 days in a row, nearly causing my wife and children to be rear-ended by a semi truck on 2 occasions. The issue is the vehicle gets to about 27 mph, revs up to 6K rpms, stops moving forward and begins to slow down (at 6K rpms), warning lights like the oil light kick on along with several other lights, and the vehicle stalls, forcing the driver to glide off the roadway. My wife took a photo of the dash as she was gliding off the road and it shows the vehicle still in D (drive) at 0 mph and 1k rpms, whatever that means since the car was still rolling. Once off the road, she has to turn the car off to get it to reset so she can move forward. She stated that at least 2 times, the car restarts with the shifter still in D. On one occasion, she could not get the car to restart for several minutes. Nissan, of course, says they haven't gotten any complaints and no error codes. My wife also states the info center and radio always fail right before the vehicle starts stalling. I going to have to have the car towed to Nissan due to us living over a hour from the dealership and the car not being safe to drive.
Additional Notes:
Follow up to my prior complaint (NHTSA ID Number: 11568968). Sandy Sansing Nissan in Pensacola, Florida replaced the fuel pump and the front forward detection sensor. We also had to have the middle row, middle seatbelt replaced due the sensor not working. We have had the vehicle back for a week and the problems have continued, if not gotten worse. The vehicle has stalled out multiple times, 3 days in a row, nearly causing my wife and children to be rear-ended by a semi truck on 2 occasions. The issue is the vehicle gets to about 27 mph, revs up to 6K rpms, stops moving forward and begins to slow down (at 6K rpms), warning lights like the oil light kick on along with several other lights, and the vehicle stalls, forcing the driver to glide off the roadway. My wife took a photo of the dash as she was gliding off the road and it shows the vehicle still in D (drive) at 0 mph and 1k rpms, whatever that means since the car was still rolling. Once off the road, she has to turn the car off to get it to reset so she can move forward. She stated that at least 2 times, the car restarts with the shifter still in D. On one occasion, she could not get the car to restart for several minutes. Nissan, of course, says they haven't gotten any complaints and no error codes. My wife also states the info center and radio always fail right before the vehicle starts stalling. I going to have to have the car towed to Nissan due to us living over a hour from the dealership and the car not being safe to drive.
Mfg Campaign: 11608958
Recall Date: Aug 16, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On only 12K miles, rear breaks is generating squeaky sound and dealership informed that break pads need to be changed as it has only 2mm left which is very low for break pads to last.
Corrective Action:
On only 12K miles, rear breaks is generating squeaky sound and dealership informed that break pads need to be changed as it has only 2mm left which is very low for break pads to last.
Additional Notes:
On only 12K miles, rear breaks is generating squeaky sound and dealership informed that break pads need to be changed as it has only 2mm left which is very low for break pads to last.
Mfg Campaign: 11603293
Recall Date: Jul 18, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REAR VIEW TILT DOWN MIRRORS MIRRORS NOT WORKING CAN NOT SEE TO BACK UP I HAVE HAD THE CAR TO 5 DEALERS MANUFATURER HAS REFUSED TO LOOK AT IT THEY KEEP SAYING EVERYTHING IS WORKING CORRECTLY THERE WERE NO WARNING SIGNALS THE DEALERS ALL HAVE SAID THE MIRRORS ARE WORKING PROPERLY. MY PROBLEM IS WHEN THE CAR GOES INTO REVERSE YOU CANN OT SEE BECAUSE ONE MIRROR DOES NOT TIP DOWN SO YOU CAN SEE THE ROAD.. I HAVE OWNED 4 NISSAN CARS AND ALL 4 CARS THE MIRRORS ALL TILTED
Corrective Action:
REAR VIEW TILT DOWN MIRRORS MIRRORS NOT WORKING CAN NOT SEE TO BACK UP I HAVE HAD THE CAR TO 5 DEALERS MANUFATURER HAS REFUSED TO LOOK AT IT THEY KEEP SAYING EVERYTHING IS WORKING CORRECTLY THERE WERE NO WARNING SIGNALS THE DEALERS ALL HAVE SAID THE MIRRORS ARE WORKING PROPERLY. MY PROBLEM IS WHEN THE CAR GOES INTO REVERSE YOU CANN OT SEE BECAUSE ONE MIRROR DOES NOT TIP DOWN SO YOU CAN SEE THE ROAD.. I HAVE OWNED 4 NISSAN CARS AND ALL 4 CARS THE MIRRORS ALL TILTED
Additional Notes:
REAR VIEW TILT DOWN MIRRORS MIRRORS NOT WORKING CAN NOT SEE TO BACK UP I HAVE HAD THE CAR TO 5 DEALERS MANUFATURER HAS REFUSED TO LOOK AT IT THEY KEEP SAYING EVERYTHING IS WORKING CORRECTLY THERE WERE NO WARNING SIGNALS THE DEALERS ALL HAVE SAID THE MIRRORS ARE WORKING PROPERLY. MY PROBLEM IS WHEN THE CAR GOES INTO REVERSE YOU CANN OT SEE BECAUSE ONE MIRROR DOES NOT TIP DOWN SO YOU CAN SEE THE ROAD.. I HAVE OWNED 4 NISSAN CARS AND ALL 4 CARS THE MIRRORS ALL TILTED
Mfg Campaign: 11594520
Recall Date: Jun 15, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On 6/9/24 I was traveling South on Interstate 77. I had intelligent cruise control set. I heard a little chime noise go off and looked at my dash to see what it could be. I noticed the intelligent cruise control was turned off. So I gave my car gas to get it back up to speed. The engine just reved and that is when I noticed that my car was in neutral. This was not operator error. I had both of my hands on the steering wheel and nothing hit the shifter to put it in Neutral. I have an appointment with Nissan on Monday 6/17. Back in Feb 2023 this same car put itself in neutral at a stop light. I could not get it to go into drive. I shut it off and turned it back on and it was able to go into drive. I took it to the Nissan dealer on 2/14/23. They said it gave a code that they never saw and would look into it. They did nothing to the car at this time. They never got back to me and I never inquired about it because it never went into neutral again by itself until 6/9/14 while driving down a busy interstate. This time I was very scared and felt like this was a dangerous situation and a safety concern.
Corrective Action:
On 6/9/24 I was traveling South on Interstate 77. I had intelligent cruise control set. I heard a little chime noise go off and looked at my dash to see what it could be. I noticed the intelligent cruise control was turned off. So I gave my car gas to get it back up to speed. The engine just reved and that is when I noticed that my car was in neutral. This was not operator error. I had both of my hands on the steering wheel and nothing hit the shifter to put it in Neutral. I have an appointment with Nissan on Monday 6/17. Back in Feb 2023 this same car put itself in neutral at a stop light. I could not get it to go into drive. I shut it off and turned it back on and it was able to go into drive. I took it to the Nissan dealer on 2/14/23. They said it gave a code that they never saw and would look into it. They did nothing to the car at this time. They never got back to me and I never inquired about it because it never went into neutral again by itself until 6/9/14 while driving down a busy interstate. This time I was very scared and felt like this was a dangerous situation and a safety concern.
Additional Notes:
On 6/9/24 I was traveling South on Interstate 77. I had intelligent cruise control set. I heard a little chime noise go off and looked at my dash to see what it could be. I noticed the intelligent cruise control was turned off. So I gave my car gas to get it back up to speed. The engine just reved and that is when I noticed that my car was in neutral. This was not operator error. I had both of my hands on the steering wheel and nothing hit the shifter to put it in Neutral. I have an appointment with Nissan on Monday 6/17. Back in Feb 2023 this same car put itself in neutral at a stop light. I could not get it to go into drive. I shut it off and turned it back on and it was able to go into drive. I took it to the Nissan dealer on 2/14/23. They said it gave a code that they never saw and would look into it. They did nothing to the car at this time. They never got back to me and I never inquired about it because it never went into neutral again by itself until 6/9/14 while driving down a busy interstate. This time I was very scared and felt like this was a dangerous situation and a safety concern.
Mfg Campaign: 11593964
Recall Date: Jun 12, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 6/9/24 I was traveling South on Interstate 77. I had intelligent cruise control set. I heard a little chime noise go off and looked at my dash to see what it could be. I noticed the intelligent cruise control was turned off. So I gave my car gas to get it back up to speed. The engine just reved and that is when I noticed that my car was in neutral. This was not operator error. I had both of my hands on the steering wheel and nothing hit the shifter to put it in Neutral. I have an appointment with Nissan on Monday 6/17. Back in Feb 2023 this same car put itself in neutral at a stop light. I could not get it to go into drive. I shut it off and turned it back on and it was able to go into drive. I took it to the Nissan dealer on 2/14/23. They said it gave a code that they never saw and would look into it. They did nothing to the car at this time. They never got back to me and I never inquired about it because it never went into neutral again by itself until 6/9/14 while driving down a busy interstate. This time I was very scared and felt like this was a dangerous situation and a safety concern.
Corrective Action:
On 6/9/24 I was traveling South on Interstate 77. I had intelligent cruise control set. I heard a little chime noise go off and looked at my dash to see what it could be. I noticed the intelligent cruise control was turned off. So I gave my car gas to get it back up to speed. The engine just reved and that is when I noticed that my car was in neutral. This was not operator error. I had both of my hands on the steering wheel and nothing hit the shifter to put it in Neutral. I have an appointment with Nissan on Monday 6/17. Back in Feb 2023 this same car put itself in neutral at a stop light. I could not get it to go into drive. I shut it off and turned it back on and it was able to go into drive. I took it to the Nissan dealer on 2/14/23. They said it gave a code that they never saw and would look into it. They did nothing to the car at this time. They never got back to me and I never inquired about it because it never went into neutral again by itself until 6/9/14 while driving down a busy interstate. This time I was very scared and felt like this was a dangerous situation and a safety concern.
Additional Notes:
On 6/9/24 I was traveling South on Interstate 77. I had intelligent cruise control set. I heard a little chime noise go off and looked at my dash to see what it could be. I noticed the intelligent cruise control was turned off. So I gave my car gas to get it back up to speed. The engine just reved and that is when I noticed that my car was in neutral. This was not operator error. I had both of my hands on the steering wheel and nothing hit the shifter to put it in Neutral. I have an appointment with Nissan on Monday 6/17. Back in Feb 2023 this same car put itself in neutral at a stop light. I could not get it to go into drive. I shut it off and turned it back on and it was able to go into drive. I took it to the Nissan dealer on 2/14/23. They said it gave a code that they never saw and would look into it. They did nothing to the car at this time. They never got back to me and I never inquired about it because it never went into neutral again by itself until 6/9/14 while driving down a busy interstate. This time I was very scared and felt like this was a dangerous situation and a safety concern.
Mfg Campaign: 11593964
Recall Date: Jun 12, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On 6/9/24 I was traveling South on Interstate 77. I had intelligent cruise control set. I heard a little chime noise go off and looked at my dash to see what it could be. I noticed the intelligent cruise control was turned off. So I gave my car gas to get it back up to speed. The engine just reved and that is when I noticed that my car was in neutral. This was not operator error. I had both of my hands on the steering wheel and nothing hit the shifter to put it in Neutral. I have an appointment with Nissan on Monday 6/17. Back in Feb 2023 this same car put itself in neutral at a stop light. I could not get it to go into drive. I shut it off and turned it back on and it was able to go into drive. I took it to the Nissan dealer on 2/14/23. They said it gave a code that they never saw and would look into it. They did nothing to the car at this time. They never got back to me and I never inquired about it because it never went into neutral again by itself until 6/9/14 while driving down a busy interstate. This time I was very scared and felt like this was a dangerous situation and a safety concern.
Corrective Action:
On 6/9/24 I was traveling South on Interstate 77. I had intelligent cruise control set. I heard a little chime noise go off and looked at my dash to see what it could be. I noticed the intelligent cruise control was turned off. So I gave my car gas to get it back up to speed. The engine just reved and that is when I noticed that my car was in neutral. This was not operator error. I had both of my hands on the steering wheel and nothing hit the shifter to put it in Neutral. I have an appointment with Nissan on Monday 6/17. Back in Feb 2023 this same car put itself in neutral at a stop light. I could not get it to go into drive. I shut it off and turned it back on and it was able to go into drive. I took it to the Nissan dealer on 2/14/23. They said it gave a code that they never saw and would look into it. They did nothing to the car at this time. They never got back to me and I never inquired about it because it never went into neutral again by itself until 6/9/14 while driving down a busy interstate. This time I was very scared and felt like this was a dangerous situation and a safety concern.
Additional Notes:
On 6/9/24 I was traveling South on Interstate 77. I had intelligent cruise control set. I heard a little chime noise go off and looked at my dash to see what it could be. I noticed the intelligent cruise control was turned off. So I gave my car gas to get it back up to speed. The engine just reved and that is when I noticed that my car was in neutral. This was not operator error. I had both of my hands on the steering wheel and nothing hit the shifter to put it in Neutral. I have an appointment with Nissan on Monday 6/17. Back in Feb 2023 this same car put itself in neutral at a stop light. I could not get it to go into drive. I shut it off and turned it back on and it was able to go into drive. I took it to the Nissan dealer on 2/14/23. They said it gave a code that they never saw and would look into it. They did nothing to the car at this time. They never got back to me and I never inquired about it because it never went into neutral again by itself until 6/9/14 while driving down a busy interstate. This time I was very scared and felt like this was a dangerous situation and a safety concern.
Mfg Campaign: 11593964
Recall Date: Jun 12, 2024
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The driver's seat belt chime randomly goes off even when the seat belt is buckled. This has happened more than 15 times already. Every time I take it to the car dealer, they inspect it and cannot find what is wrong with it because it is not happening at the moment of my arrival. Today it started to chime at me again, and I decided to bring the car to the dealer without turning it off so that the code, if any, would be available. They checked it again and drove it around, but it did not go off, so there was nothing they could do to fix the problem. However, the problem is still happening, and I have shown them videos I captured with my cell phone when it happens to prove that it is not just me saying so. I don't know what else to do to get this fixed because they tell me that if there is no code or part broken they cannot replace it.
Corrective Action:
The driver's seat belt chime randomly goes off even when the seat belt is buckled. This has happened more than 15 times already. Every time I take it to the car dealer, they inspect it and cannot find what is wrong with it because it is not happening at the moment of my arrival. Today it started to chime at me again, and I decided to bring the car to the dealer without turning it off so that the code, if any, would be available. They checked it again and drove it around, but it did not go off, so there was nothing they could do to fix the problem. However, the problem is still happening, and I have shown them videos I captured with my cell phone when it happens to prove that it is not just me saying so. I don't know what else to do to get this fixed because they tell me that if there is no code or part broken they cannot replace it.
Additional Notes:
The driver's seat belt chime randomly goes off even when the seat belt is buckled. This has happened more than 15 times already. Every time I take it to the car dealer, they inspect it and cannot find what is wrong with it because it is not happening at the moment of my arrival. Today it started to chime at me again, and I decided to bring the car to the dealer without turning it off so that the code, if any, would be available. They checked it again and drove it around, but it did not go off, so there was nothing they could do to fix the problem. However, the problem is still happening, and I have shown them videos I captured with my cell phone when it happens to prove that it is not just me saying so. I don't know what else to do to get this fixed because they tell me that if there is no code or part broken they cannot replace it.
Mfg Campaign: 11592390
Recall Date: Jun 4, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Was told today that my rear brakes need to be replaced by the dealer. The vehicle has only 18,000 miles and most of that is highway. They said it seems the rear brakes are wearing out faster than normal on these due to the small size of the pad and electronic parking brake. This is not safe and unfair.
Corrective Action:
Was told today that my rear brakes need to be replaced by the dealer. The vehicle has only 18,000 miles and most of that is highway. They said it seems the rear brakes are wearing out faster than normal on these due to the small size of the pad and electronic parking brake. This is not safe and unfair.
Additional Notes:
Was told today that my rear brakes need to be replaced by the dealer. The vehicle has only 18,000 miles and most of that is highway. They said it seems the rear brakes are wearing out faster than normal on these due to the small size of the pad and electronic parking brake. This is not safe and unfair.
Mfg Campaign: 11591096
Recall Date: May 28, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Issue is related to insufficient starting and propulsion of the vehicle after the idle stop feature has stopped the engine. After the idle stop feature turns off the engine [upon stopping of the vehicle], the engine does not start quickly and efficiently. You take your foot off the brake, the vehicle begins to start, then you push on the gas, the engine/vehicle then hesitates and stutters, and then the engine finally fully engages and moves the vehicle. Engine doesn't seem to be getting sufficient fuel. NOTE: THE MOST CONCERNING ISSUE is that upon pushing on the gas after idle stop, the vehicle has automatically slipped into Neutral [two recent incidents], basically stalling the vehicle in traffic (until the RPMs reduced and it could be put back in Drive). This is a safety concern if I am beginning to take a left-hand turn or pulling out into oncoming traffic. I have to now turn off the idle stop feature each trip to avoid this safety concern (unless I forget). I will be bringing vehicle into the dealer for service soon - but I am not confident this is going to effectively diagnosed or resolved.
Corrective Action:
Issue is related to insufficient starting and propulsion of the vehicle after the idle stop feature has stopped the engine. After the idle stop feature turns off the engine [upon stopping of the vehicle], the engine does not start quickly and efficiently. You take your foot off the brake, the vehicle begins to start, then you push on the gas, the engine/vehicle then hesitates and stutters, and then the engine finally fully engages and moves the vehicle. Engine doesn't seem to be getting sufficient fuel. NOTE: THE MOST CONCERNING ISSUE is that upon pushing on the gas after idle stop, the vehicle has automatically slipped into Neutral [two recent incidents], basically stalling the vehicle in traffic (until the RPMs reduced and it could be put back in Drive). This is a safety concern if I am beginning to take a left-hand turn or pulling out into oncoming traffic. I have to now turn off the idle stop feature each trip to avoid this safety concern (unless I forget). I will be bringing vehicle into the dealer for service soon - but I am not confident this is going to effectively diagnosed or resolved.
Additional Notes:
Issue is related to insufficient starting and propulsion of the vehicle after the idle stop feature has stopped the engine. After the idle stop feature turns off the engine [upon stopping of the vehicle], the engine does not start quickly and efficiently. You take your foot off the brake, the vehicle begins to start, then you push on the gas, the engine/vehicle then hesitates and stutters, and then the engine finally fully engages and moves the vehicle. Engine doesn't seem to be getting sufficient fuel. NOTE: THE MOST CONCERNING ISSUE is that upon pushing on the gas after idle stop, the vehicle has automatically slipped into Neutral [two recent incidents], basically stalling the vehicle in traffic (until the RPMs reduced and it could be put back in Drive). This is a safety concern if I am beginning to take a left-hand turn or pulling out into oncoming traffic. I have to now turn off the idle stop feature each trip to avoid this safety concern (unless I forget). I will be bringing vehicle into the dealer for service soon - but I am not confident this is going to effectively diagnosed or resolved.
Mfg Campaign: 11591149
Recall Date: May 28, 2024
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Issue is related to insufficient starting and propulsion of the vehicle after the idle stop feature has stopped the engine. After the idle stop feature turns off the engine [upon stopping of the vehicle], the engine does not start quickly and efficiently. You take your foot off the brake, the vehicle begins to start, then you push on the gas, the engine/vehicle then hesitates and stutters, and then the engine finally fully engages and moves the vehicle. Engine doesn't seem to be getting sufficient fuel. NOTE: THE MOST CONCERNING ISSUE is that upon pushing on the gas after idle stop, the vehicle has automatically slipped into Neutral [two recent incidents], basically stalling the vehicle in traffic (until the RPMs reduced and it could be put back in Drive). This is a safety concern if I am beginning to take a left-hand turn or pulling out into oncoming traffic. I have to now turn off the idle stop feature each trip to avoid this safety concern (unless I forget). I will be bringing vehicle into the dealer for service soon - but I am not confident this is going to effectively diagnosed or resolved.
Corrective Action:
Issue is related to insufficient starting and propulsion of the vehicle after the idle stop feature has stopped the engine. After the idle stop feature turns off the engine [upon stopping of the vehicle], the engine does not start quickly and efficiently. You take your foot off the brake, the vehicle begins to start, then you push on the gas, the engine/vehicle then hesitates and stutters, and then the engine finally fully engages and moves the vehicle. Engine doesn't seem to be getting sufficient fuel. NOTE: THE MOST CONCERNING ISSUE is that upon pushing on the gas after idle stop, the vehicle has automatically slipped into Neutral [two recent incidents], basically stalling the vehicle in traffic (until the RPMs reduced and it could be put back in Drive). This is a safety concern if I am beginning to take a left-hand turn or pulling out into oncoming traffic. I have to now turn off the idle stop feature each trip to avoid this safety concern (unless I forget). I will be bringing vehicle into the dealer for service soon - but I am not confident this is going to effectively diagnosed or resolved.
Additional Notes:
Issue is related to insufficient starting and propulsion of the vehicle after the idle stop feature has stopped the engine. After the idle stop feature turns off the engine [upon stopping of the vehicle], the engine does not start quickly and efficiently. You take your foot off the brake, the vehicle begins to start, then you push on the gas, the engine/vehicle then hesitates and stutters, and then the engine finally fully engages and moves the vehicle. Engine doesn't seem to be getting sufficient fuel. NOTE: THE MOST CONCERNING ISSUE is that upon pushing on the gas after idle stop, the vehicle has automatically slipped into Neutral [two recent incidents], basically stalling the vehicle in traffic (until the RPMs reduced and it could be put back in Drive). This is a safety concern if I am beginning to take a left-hand turn or pulling out into oncoming traffic. I have to now turn off the idle stop feature each trip to avoid this safety concern (unless I forget). I will be bringing vehicle into the dealer for service soon - but I am not confident this is going to effectively diagnosed or resolved.
Mfg Campaign: 11591149
Recall Date: May 28, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
This is a new car with 30,000 miles on it. There are two issues, the brakes apparently do not distribute the braking workload evenly or the parts were counterfeit from manufacture. The rear brakes had to be replaced, pads and rotors resurfaced. The front brakes were unaffected and good. Back brakes should not need replacing before front brakes, yet the rotors were scarred with grooves. I have a photo of one of the rotors. Additionally, the (Auto-start & stop) at a halt does not kick in quickly enough to avoid a collision when moving and merging into traffic from a standstill.
Corrective Action:
This is a new car with 30,000 miles on it. There are two issues, the brakes apparently do not distribute the braking workload evenly or the parts were counterfeit from manufacture. The rear brakes had to be replaced, pads and rotors resurfaced. The front brakes were unaffected and good. Back brakes should not need replacing before front brakes, yet the rotors were scarred with grooves. I have a photo of one of the rotors. Additionally, the (Auto-start & stop) at a halt does not kick in quickly enough to avoid a collision when moving and merging into traffic from a standstill.
Additional Notes:
This is a new car with 30,000 miles on it. There are two issues, the brakes apparently do not distribute the braking workload evenly or the parts were counterfeit from manufacture. The rear brakes had to be replaced, pads and rotors resurfaced. The front brakes were unaffected and good. Back brakes should not need replacing before front brakes, yet the rotors were scarred with grooves. I have a photo of one of the rotors. Additionally, the (Auto-start & stop) at a halt does not kick in quickly enough to avoid a collision when moving and merging into traffic from a standstill.
Mfg Campaign: 11590861
Recall Date: May 27, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
This is a new car with 30,000 miles on it. There are two issues, the brakes apparently do not distribute the braking workload evenly or the parts were counterfeit from manufacture. The rear brakes had to be replaced, pads and rotors resurfaced. The front brakes were unaffected and good. Back brakes should not need replacing before front brakes, yet the rotors were scarred with grooves. I have a photo of one of the rotors. Additionally, the (Auto-start & stop) at a halt does not kick in quickly enough to avoid a collision when moving and merging into traffic from a standstill.
Corrective Action:
This is a new car with 30,000 miles on it. There are two issues, the brakes apparently do not distribute the braking workload evenly or the parts were counterfeit from manufacture. The rear brakes had to be replaced, pads and rotors resurfaced. The front brakes were unaffected and good. Back brakes should not need replacing before front brakes, yet the rotors were scarred with grooves. I have a photo of one of the rotors. Additionally, the (Auto-start & stop) at a halt does not kick in quickly enough to avoid a collision when moving and merging into traffic from a standstill.
Additional Notes:
This is a new car with 30,000 miles on it. There are two issues, the brakes apparently do not distribute the braking workload evenly or the parts were counterfeit from manufacture. The rear brakes had to be replaced, pads and rotors resurfaced. The front brakes were unaffected and good. Back brakes should not need replacing before front brakes, yet the rotors were scarred with grooves. I have a photo of one of the rotors. Additionally, the (Auto-start & stop) at a halt does not kick in quickly enough to avoid a collision when moving and merging into traffic from a standstill.
Mfg Campaign: 11590861
Recall Date: May 27, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
At 18,000 miles I was told that I would need to replace the rear brakes as well as the rotors. I only drive in the city and I am not a hard driver. I have never had to replace brakes and rotors within a year of driving.
Corrective Action:
At 18,000 miles I was told that I would need to replace the rear brakes as well as the rotors. I only drive in the city and I am not a hard driver. I have never had to replace brakes and rotors within a year of driving.
Additional Notes:
At 18,000 miles I was told that I would need to replace the rear brakes as well as the rotors. I only drive in the city and I am not a hard driver. I have never had to replace brakes and rotors within a year of driving.
Mfg Campaign: 11589973
Recall Date: May 21, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving, car shifts into neutral on its own. It happened as I was driving on the highway at 75 mph and out of nowhere i realized my car was in neutral causing me to redline and slowed down while trying to change lane and almost causing an accident. Thank god I was driving and was able to respond in time by shifting back into drive. Happened twice in one hour on a road trip
Corrective Action:
While driving, car shifts into neutral on its own. It happened as I was driving on the highway at 75 mph and out of nowhere i realized my car was in neutral causing me to redline and slowed down while trying to change lane and almost causing an accident. Thank god I was driving and was able to respond in time by shifting back into drive. Happened twice in one hour on a road trip
Additional Notes:
While driving, car shifts into neutral on its own. It happened as I was driving on the highway at 75 mph and out of nowhere i realized my car was in neutral causing me to redline and slowed down while trying to change lane and almost causing an accident. Thank god I was driving and was able to respond in time by shifting back into drive. Happened twice in one hour on a road trip
Mfg Campaign: 11584298
Recall Date: Apr 21, 2024
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Rear brakes are worn to require replacement of brakes and rotors at 12,500 miles. No off road driving. Just normal highway and city. Took vehicle in for oil change and dealer service technician noted the wearing of the brakes pads and rotors.
Corrective Action:
Rear brakes are worn to require replacement of brakes and rotors at 12,500 miles. No off road driving. Just normal highway and city. Took vehicle in for oil change and dealer service technician noted the wearing of the brakes pads and rotors.
Additional Notes:
Rear brakes are worn to require replacement of brakes and rotors at 12,500 miles. No off road driving. Just normal highway and city. Took vehicle in for oil change and dealer service technician noted the wearing of the brakes pads and rotors.
Mfg Campaign: 11582111
Recall Date: Apr 10, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When we purchased this vehicle in June 2023, one of the first things I noticed, was an unusual switch on the steering wheel to allow, selecting and viewing all of the vehicle display information. This switch is located on the left side of the steering wheel. It is labeled OK meaning OK to display the selected menu item when you depress the OK button. The switch consists of a thumb wheel to go up or down on the menu selection, and then you depress the thumb wheel to engage the item selected. We’ve had the vehicle nine months and we were driving and my wife attempted to select something by rotating the thumb wheel and pushing OK button. The OK button got stuck in the down position disabling the ok button and preventing her from changing anything on the vehicle info screen. We consider being unable to access vehicle information a safety issue. The switch was promptly replaced by Nissan under warranty. I am an electronics person and I consider this particular style switch too delicate for long term use, a bad design and one that will probably continue to fail. The issue with this switch is the “thumb wheel selector” for menu items instead of an up or down button like on our other three vehicles that do the same functions on those vehicles. Nissan made a very bad choice on using this type of switch.
Corrective Action:
When we purchased this vehicle in June 2023, one of the first things I noticed, was an unusual switch on the steering wheel to allow, selecting and viewing all of the vehicle display information. This switch is located on the left side of the steering wheel. It is labeled OK meaning OK to display the selected menu item when you depress the OK button. The switch consists of a thumb wheel to go up or down on the menu selection, and then you depress the thumb wheel to engage the item selected. We’ve had the vehicle nine months and we were driving and my wife attempted to select something by rotating the thumb wheel and pushing OK button. The OK button got stuck in the down position disabling the ok button and preventing her from changing anything on the vehicle info screen. We consider being unable to access vehicle information a safety issue. The switch was promptly replaced by Nissan under warranty. I am an electronics person and I consider this particular style switch too delicate for long term use, a bad design and one that will probably continue to fail. The issue with this switch is the “thumb wheel selector” for menu items instead of an up or down button like on our other three vehicles that do the same functions on those vehicles. Nissan made a very bad choice on using this type of switch.
Additional Notes:
When we purchased this vehicle in June 2023, one of the first things I noticed, was an unusual switch on the steering wheel to allow, selecting and viewing all of the vehicle display information. This switch is located on the left side of the steering wheel. It is labeled OK meaning OK to display the selected menu item when you depress the OK button. The switch consists of a thumb wheel to go up or down on the menu selection, and then you depress the thumb wheel to engage the item selected. We’ve had the vehicle nine months and we were driving and my wife attempted to select something by rotating the thumb wheel and pushing OK button. The OK button got stuck in the down position disabling the ok button and preventing her from changing anything on the vehicle info screen. We consider being unable to access vehicle information a safety issue. The switch was promptly replaced by Nissan under warranty. I am an electronics person and I consider this particular style switch too delicate for long term use, a bad design and one that will probably continue to fail. The issue with this switch is the “thumb wheel selector” for menu items instead of an up or down button like on our other three vehicles that do the same functions on those vehicles. Nissan made a very bad choice on using this type of switch.
Mfg Campaign: 11579627
Recall Date: Mar 26, 2024
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