Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PC966, PC967
Recall Date: Apr 13, 2023
Consumer Complaints
102 ComplaintsNissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I bought my 2023 Pathfinder FWD brand new in September, 2023. First few days I bought it it would switch to neutral or cut off while sitting at a light. It is now December and the ac/heater when on full blast reduces to mild on it own, the remote start no longer sets car temp based on outside time, the light in car doesn't come on when open doors, if key is in car and car is own it will lock by itself, the radio will play 5 seconds then turn off and go to a different screen, at times the screen will go from screen to screen on its on and will randomly switch to manual when i am stopped at drive through or backing out and putting in drive. Very frustrated with my purchase.
Corrective Action:
I bought my 2023 Pathfinder FWD brand new in September, 2023. First few days I bought it it would switch to neutral or cut off while sitting at a light. It is now December and the ac/heater when on full blast reduces to mild on it own, the remote start no longer sets car temp based on outside time, the light in car doesn't come on when open doors, if key is in car and car is own it will lock by itself, the radio will play 5 seconds then turn off and go to a different screen, at times the screen will go from screen to screen on its on and will randomly switch to manual when i am stopped at drive through or backing out and putting in drive. Very frustrated with my purchase.
Additional Notes:
I bought my 2023 Pathfinder FWD brand new in September, 2023. First few days I bought it it would switch to neutral or cut off while sitting at a light. It is now December and the ac/heater when on full blast reduces to mild on it own, the remote start no longer sets car temp based on outside time, the light in car doesn't come on when open doors, if key is in car and car is own it will lock by itself, the radio will play 5 seconds then turn off and go to a different screen, at times the screen will go from screen to screen on its on and will randomly switch to manual when i am stopped at drive through or backing out and putting in drive. Very frustrated with my purchase.
Mfg Campaign: 11559924
Recall Date: Dec 13, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased my vehicle in april 2023. Everything had been going good until here recently. I had just gotten home, I left my keys in the cupholder, and shut my door to get my 11mo old daughter out of the back seat. All my doors locked, my daughter was left in the car for 45 minutes until my husband (left work) arrived with the spare. This has happened 4x here recently. I contacted Orr Nissan of Fort Smith, AR who told me there was nothing they could do because there are no recalls. I then called back, and asked to speak with the manager who said the same thing- no recalls, and nothing they can do about it. They also told me that until someone else mentions the same problems then they would even issue a recall. That it was up to corporate. I was also told that if I want anything to happen then I need to file a complaint with the BBB, which I have already done. My concern is my child who has been stuck in the car 4 different times within a week. No lights came on, no messages, I couldnt get to my daughter for 45 minutes. that is the main safety concern.
Corrective Action:
I purchased my vehicle in april 2023. Everything had been going good until here recently. I had just gotten home, I left my keys in the cupholder, and shut my door to get my 11mo old daughter out of the back seat. All my doors locked, my daughter was left in the car for 45 minutes until my husband (left work) arrived with the spare. This has happened 4x here recently. I contacted Orr Nissan of Fort Smith, AR who told me there was nothing they could do because there are no recalls. I then called back, and asked to speak with the manager who said the same thing- no recalls, and nothing they can do about it. They also told me that until someone else mentions the same problems then they would even issue a recall. That it was up to corporate. I was also told that if I want anything to happen then I need to file a complaint with the BBB, which I have already done. My concern is my child who has been stuck in the car 4 different times within a week. No lights came on, no messages, I couldnt get to my daughter for 45 minutes. that is the main safety concern.
Additional Notes:
I purchased my vehicle in april 2023. Everything had been going good until here recently. I had just gotten home, I left my keys in the cupholder, and shut my door to get my 11mo old daughter out of the back seat. All my doors locked, my daughter was left in the car for 45 minutes until my husband (left work) arrived with the spare. This has happened 4x here recently. I contacted Orr Nissan of Fort Smith, AR who told me there was nothing they could do because there are no recalls. I then called back, and asked to speak with the manager who said the same thing- no recalls, and nothing they can do about it. They also told me that until someone else mentions the same problems then they would even issue a recall. That it was up to corporate. I was also told that if I want anything to happen then I need to file a complaint with the BBB, which I have already done. My concern is my child who has been stuck in the car 4 different times within a week. No lights came on, no messages, I couldnt get to my daughter for 45 minutes. that is the main safety concern.
Mfg Campaign: 11551458
Recall Date: Oct 23, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The panoramic sunroof exploded while I was driving on the interstate. The sunroof cover was closed thankfully or I could have been severely cut by the glass. You can tell by the photos I am attaching that it blew up from the inside out.
Corrective Action:
The panoramic sunroof exploded while I was driving on the interstate. The sunroof cover was closed thankfully or I could have been severely cut by the glass. You can tell by the photos I am attaching that it blew up from the inside out.
Additional Notes:
The panoramic sunroof exploded while I was driving on the interstate. The sunroof cover was closed thankfully or I could have been severely cut by the glass. You can tell by the photos I am attaching that it blew up from the inside out.
Mfg Campaign: 11550313
Recall Date: Oct 16, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was sitting in traffic for a couple minutes and when I stepped on the gas to go, it bogged and stalled. I could not get it turned on and it went into neutral. It finally came back on after sitting in the middle of a busy road for about 3-4 minutes. Then just minutes later it did it again. Same sit and wait lucky I was able to let it roll to the side of the road this time. It was very unsafe due to the heavy traffic and now I am worried about whether I can trust my car. What if I need to get some where in an emergency and my brand new car stalls out. It is a worry I should not have to carry after spending that kind of money on a so called reliable car.
Corrective Action:
I was sitting in traffic for a couple minutes and when I stepped on the gas to go, it bogged and stalled. I could not get it turned on and it went into neutral. It finally came back on after sitting in the middle of a busy road for about 3-4 minutes. Then just minutes later it did it again. Same sit and wait lucky I was able to let it roll to the side of the road this time. It was very unsafe due to the heavy traffic and now I am worried about whether I can trust my car. What if I need to get some where in an emergency and my brand new car stalls out. It is a worry I should not have to carry after spending that kind of money on a so called reliable car.
Additional Notes:
I was sitting in traffic for a couple minutes and when I stepped on the gas to go, it bogged and stalled. I could not get it turned on and it went into neutral. It finally came back on after sitting in the middle of a busy road for about 3-4 minutes. Then just minutes later it did it again. Same sit and wait lucky I was able to let it roll to the side of the road this time. It was very unsafe due to the heavy traffic and now I am worried about whether I can trust my car. What if I need to get some where in an emergency and my brand new car stalls out. It is a worry I should not have to carry after spending that kind of money on a so called reliable car.
Mfg Campaign: 11548785
Recall Date: Oct 7, 2023
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When the start/stop auto function is engaged (idling stop system), about 1 out of 10 times it kicks the transmission into neutral when the break is released and the driver attempts to start driving again. The driver then has to put the transmission back into drive. The safety concern is that I am stuck in neutral with moving traffic. On rare occasion, I cannot put the vehicle back into drive without shutting the whole vehicle off and restarting it. This was reported to my local Nissan dealer who was unable to resolve and stated it had not been reported as an issue, although if you check the internet, there are plenty of reports of this issue. No safety alerts or warning lamps are triggered with this happens.
Corrective Action:
When the start/stop auto function is engaged (idling stop system), about 1 out of 10 times it kicks the transmission into neutral when the break is released and the driver attempts to start driving again. The driver then has to put the transmission back into drive. The safety concern is that I am stuck in neutral with moving traffic. On rare occasion, I cannot put the vehicle back into drive without shutting the whole vehicle off and restarting it. This was reported to my local Nissan dealer who was unable to resolve and stated it had not been reported as an issue, although if you check the internet, there are plenty of reports of this issue. No safety alerts or warning lamps are triggered with this happens.
Additional Notes:
When the start/stop auto function is engaged (idling stop system), about 1 out of 10 times it kicks the transmission into neutral when the break is released and the driver attempts to start driving again. The driver then has to put the transmission back into drive. The safety concern is that I am stuck in neutral with moving traffic. On rare occasion, I cannot put the vehicle back into drive without shutting the whole vehicle off and restarting it. This was reported to my local Nissan dealer who was unable to resolve and stated it had not been reported as an issue, although if you check the internet, there are plenty of reports of this issue. No safety alerts or warning lamps are triggered with this happens.
Mfg Campaign: 11547477
Recall Date: Sep 30, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Stop & start fuel saving system, which automatically engages while waiting in the traffic, is malfunctioning. In the best case scenario car switches the gear to Neutral when releasing the break pedal to auto-start the engine. Another variation is shutting down the engine when attempting to drive off from the traffic lights or intersection after even a short stop. In a occurrence of this issue engine must be manually started like if it was parked. Last scenario, which happens to be the most dangerous, combines both previously mentioned behaviors and the fact that before the engine stops or gear switches to Neutral, car may roll into the intersection and stop there, potentially leaving the car in a crash course with other cars. The last scenario is especially critical on left turns with no traffic lights. If driven by less skillful drivers this leads to some very nasty situations on the road. Nissan doesn't offer a menu option to permanently disengage start & stop system. One has to always remember to turn this function off after each car-start. Finally, turning stop & start system off results in significantly higher fuel consumption.
Corrective Action:
Stop & start fuel saving system, which automatically engages while waiting in the traffic, is malfunctioning. In the best case scenario car switches the gear to Neutral when releasing the break pedal to auto-start the engine. Another variation is shutting down the engine when attempting to drive off from the traffic lights or intersection after even a short stop. In a occurrence of this issue engine must be manually started like if it was parked. Last scenario, which happens to be the most dangerous, combines both previously mentioned behaviors and the fact that before the engine stops or gear switches to Neutral, car may roll into the intersection and stop there, potentially leaving the car in a crash course with other cars. The last scenario is especially critical on left turns with no traffic lights. If driven by less skillful drivers this leads to some very nasty situations on the road. Nissan doesn't offer a menu option to permanently disengage start & stop system. One has to always remember to turn this function off after each car-start. Finally, turning stop & start system off results in significantly higher fuel consumption.
Additional Notes:
Stop & start fuel saving system, which automatically engages while waiting in the traffic, is malfunctioning. In the best case scenario car switches the gear to Neutral when releasing the break pedal to auto-start the engine. Another variation is shutting down the engine when attempting to drive off from the traffic lights or intersection after even a short stop. In a occurrence of this issue engine must be manually started like if it was parked. Last scenario, which happens to be the most dangerous, combines both previously mentioned behaviors and the fact that before the engine stops or gear switches to Neutral, car may roll into the intersection and stop there, potentially leaving the car in a crash course with other cars. The last scenario is especially critical on left turns with no traffic lights. If driven by less skillful drivers this leads to some very nasty situations on the road. Nissan doesn't offer a menu option to permanently disengage start & stop system. One has to always remember to turn this function off after each car-start. Finally, turning stop & start system off results in significantly higher fuel consumption.
Mfg Campaign: 11545281
Recall Date: Sep 18, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Stop & start fuel saving system, which automatically engages while waiting in the traffic, is malfunctioning. In the best case scenario car switches the gear to Neutral when releasing the break pedal to auto-start the engine. Another variation is shutting down the engine when attempting to drive off from the traffic lights or intersection after even a short stop. In a occurrence of this issue engine must be manually started like if it was parked. Last scenario, which happens to be the most dangerous, combines both previously mentioned behaviors and the fact that before the engine stops or gear switches to Neutral, car may roll into the intersection and stop there, potentially leaving the car in a crash course with other cars. The last scenario is especially critical on left turns with no traffic lights. If driven by less skillful drivers this leads to some very nasty situations on the road. Nissan doesn't offer a menu option to permanently disengage start & stop system. One has to always remember to turn this function off after each car-start. Finally, turning stop & start system off results in significantly higher fuel consumption.
Corrective Action:
Stop & start fuel saving system, which automatically engages while waiting in the traffic, is malfunctioning. In the best case scenario car switches the gear to Neutral when releasing the break pedal to auto-start the engine. Another variation is shutting down the engine when attempting to drive off from the traffic lights or intersection after even a short stop. In a occurrence of this issue engine must be manually started like if it was parked. Last scenario, which happens to be the most dangerous, combines both previously mentioned behaviors and the fact that before the engine stops or gear switches to Neutral, car may roll into the intersection and stop there, potentially leaving the car in a crash course with other cars. The last scenario is especially critical on left turns with no traffic lights. If driven by less skillful drivers this leads to some very nasty situations on the road. Nissan doesn't offer a menu option to permanently disengage start & stop system. One has to always remember to turn this function off after each car-start. Finally, turning stop & start system off results in significantly higher fuel consumption.
Additional Notes:
Stop & start fuel saving system, which automatically engages while waiting in the traffic, is malfunctioning. In the best case scenario car switches the gear to Neutral when releasing the break pedal to auto-start the engine. Another variation is shutting down the engine when attempting to drive off from the traffic lights or intersection after even a short stop. In a occurrence of this issue engine must be manually started like if it was parked. Last scenario, which happens to be the most dangerous, combines both previously mentioned behaviors and the fact that before the engine stops or gear switches to Neutral, car may roll into the intersection and stop there, potentially leaving the car in a crash course with other cars. The last scenario is especially critical on left turns with no traffic lights. If driven by less skillful drivers this leads to some very nasty situations on the road. Nissan doesn't offer a menu option to permanently disengage start & stop system. One has to always remember to turn this function off after each car-start. Finally, turning stop & start system off results in significantly higher fuel consumption.
Mfg Campaign: 11545281
Recall Date: Sep 18, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Stop & start fuel saving system, which automatically engages while waiting in the traffic, is malfunctioning. In the best case scenario car switches the gear to Neutral when releasing the break pedal to auto-start the engine. Another variation is shutting down the engine when attempting to drive off from the traffic lights or intersection after even a short stop. In a occurrence of this issue engine must be manually started like if it was parked. Last scenario, which happens to be the most dangerous, combines both previously mentioned behaviors and the fact that before the engine stops or gear switches to Neutral, car may roll into the intersection and stop there, potentially leaving the car in a crash course with other cars. The last scenario is especially critical on left turns with no traffic lights. If driven by less skillful drivers this leads to some very nasty situations on the road. Nissan doesn't offer a menu option to permanently disengage start & stop system. One has to always remember to turn this function off after each car-start. Finally, turning stop & start system off results in significantly higher fuel consumption.
Corrective Action:
Stop & start fuel saving system, which automatically engages while waiting in the traffic, is malfunctioning. In the best case scenario car switches the gear to Neutral when releasing the break pedal to auto-start the engine. Another variation is shutting down the engine when attempting to drive off from the traffic lights or intersection after even a short stop. In a occurrence of this issue engine must be manually started like if it was parked. Last scenario, which happens to be the most dangerous, combines both previously mentioned behaviors and the fact that before the engine stops or gear switches to Neutral, car may roll into the intersection and stop there, potentially leaving the car in a crash course with other cars. The last scenario is especially critical on left turns with no traffic lights. If driven by less skillful drivers this leads to some very nasty situations on the road. Nissan doesn't offer a menu option to permanently disengage start & stop system. One has to always remember to turn this function off after each car-start. Finally, turning stop & start system off results in significantly higher fuel consumption.
Additional Notes:
Stop & start fuel saving system, which automatically engages while waiting in the traffic, is malfunctioning. In the best case scenario car switches the gear to Neutral when releasing the break pedal to auto-start the engine. Another variation is shutting down the engine when attempting to drive off from the traffic lights or intersection after even a short stop. In a occurrence of this issue engine must be manually started like if it was parked. Last scenario, which happens to be the most dangerous, combines both previously mentioned behaviors and the fact that before the engine stops or gear switches to Neutral, car may roll into the intersection and stop there, potentially leaving the car in a crash course with other cars. The last scenario is especially critical on left turns with no traffic lights. If driven by less skillful drivers this leads to some very nasty situations on the road. Nissan doesn't offer a menu option to permanently disengage start & stop system. One has to always remember to turn this function off after each car-start. Finally, turning stop & start system off results in significantly higher fuel consumption.
Mfg Campaign: 11545281
Recall Date: Sep 18, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Last July I felt jerking after accelerating on highway and decided to go in for service and found fuel injectors were the issues which these were replaced. Then again after 3 months now feeling jerking again and shaking after accelerating. There is no warning light appearing as I feel it. After reviewing with others 2023 pathfinders, afraid my vehicle may stall and not be repaired. I’m still on payment for this new vehicle.
Corrective Action:
Last July I felt jerking after accelerating on highway and decided to go in for service and found fuel injectors were the issues which these were replaced. Then again after 3 months now feeling jerking again and shaking after accelerating. There is no warning light appearing as I feel it. After reviewing with others 2023 pathfinders, afraid my vehicle may stall and not be repaired. I’m still on payment for this new vehicle.
Additional Notes:
Last July I felt jerking after accelerating on highway and decided to go in for service and found fuel injectors were the issues which these were replaced. Then again after 3 months now feeling jerking again and shaking after accelerating. There is no warning light appearing as I feel it. After reviewing with others 2023 pathfinders, afraid my vehicle may stall and not be repaired. I’m still on payment for this new vehicle.
Mfg Campaign: 11544836
Recall Date: Sep 15, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Yesterday my 2023 Nissan Pathfinder SL abruptly stalled about a minute into my morning commute on a busy road in traffic. The dash panel illuminated that the car "stalled". The car wouldn't immediately restart & engage. Thankfully, another driver pulled over and assisted to push my car to the side of the road. After several attempts, the car restarted and I could drive again. The car drive was sluggish at first but it made it the rest of the way just fine and later my return trip back home. The engine light is now illuminated indicating a fault/issue. The car is connected to an app on my phone and is recommended that I bring it in for service which I did to the Nissan dealership where I leased the vehicle from this morning. No determination has been made as of yet but based on my research of similar incidents online, it looks likely to be an issue involving the fuel pump. Unfortunately, the issue put my safety and others at risk and I hope that a repair can be made so that it never happens again.
Corrective Action:
Yesterday my 2023 Nissan Pathfinder SL abruptly stalled about a minute into my morning commute on a busy road in traffic. The dash panel illuminated that the car "stalled". The car wouldn't immediately restart & engage. Thankfully, another driver pulled over and assisted to push my car to the side of the road. After several attempts, the car restarted and I could drive again. The car drive was sluggish at first but it made it the rest of the way just fine and later my return trip back home. The engine light is now illuminated indicating a fault/issue. The car is connected to an app on my phone and is recommended that I bring it in for service which I did to the Nissan dealership where I leased the vehicle from this morning. No determination has been made as of yet but based on my research of similar incidents online, it looks likely to be an issue involving the fuel pump. Unfortunately, the issue put my safety and others at risk and I hope that a repair can be made so that it never happens again.
Additional Notes:
Yesterday my 2023 Nissan Pathfinder SL abruptly stalled about a minute into my morning commute on a busy road in traffic. The dash panel illuminated that the car "stalled". The car wouldn't immediately restart & engage. Thankfully, another driver pulled over and assisted to push my car to the side of the road. After several attempts, the car restarted and I could drive again. The car drive was sluggish at first but it made it the rest of the way just fine and later my return trip back home. The engine light is now illuminated indicating a fault/issue. The car is connected to an app on my phone and is recommended that I bring it in for service which I did to the Nissan dealership where I leased the vehicle from this morning. No determination has been made as of yet but based on my research of similar incidents online, it looks likely to be an issue involving the fuel pump. Unfortunately, the issue put my safety and others at risk and I hope that a repair can be made so that it never happens again.
Mfg Campaign: 11544514
Recall Date: Sep 14, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Yesterday my 2023 Nissan Pathfinder SL abruptly stalled about a minute into my morning commute on a busy road in traffic. The dash panel illuminated that the car "stalled". The car wouldn't immediately restart & engage. Thankfully, another driver pulled over and assisted to push my car to the side of the road. After several attempts, the car restarted and I could drive again. The car drive was sluggish at first but it made it the rest of the way just fine and later my return trip back home. The engine light is now illuminated indicating a fault/issue. The car is connected to an app on my phone and is recommended that I bring it in for service which I did to the Nissan dealership where I leased the vehicle from this morning. No determination has been made as of yet but based on my research of similar incidents online, it looks likely to be an issue involving the fuel pump. Unfortunately, the issue put my safety and others at risk and I hope that a repair can be made so that it never happens again.
Corrective Action:
Yesterday my 2023 Nissan Pathfinder SL abruptly stalled about a minute into my morning commute on a busy road in traffic. The dash panel illuminated that the car "stalled". The car wouldn't immediately restart & engage. Thankfully, another driver pulled over and assisted to push my car to the side of the road. After several attempts, the car restarted and I could drive again. The car drive was sluggish at first but it made it the rest of the way just fine and later my return trip back home. The engine light is now illuminated indicating a fault/issue. The car is connected to an app on my phone and is recommended that I bring it in for service which I did to the Nissan dealership where I leased the vehicle from this morning. No determination has been made as of yet but based on my research of similar incidents online, it looks likely to be an issue involving the fuel pump. Unfortunately, the issue put my safety and others at risk and I hope that a repair can be made so that it never happens again.
Additional Notes:
Yesterday my 2023 Nissan Pathfinder SL abruptly stalled about a minute into my morning commute on a busy road in traffic. The dash panel illuminated that the car "stalled". The car wouldn't immediately restart & engage. Thankfully, another driver pulled over and assisted to push my car to the side of the road. After several attempts, the car restarted and I could drive again. The car drive was sluggish at first but it made it the rest of the way just fine and later my return trip back home. The engine light is now illuminated indicating a fault/issue. The car is connected to an app on my phone and is recommended that I bring it in for service which I did to the Nissan dealership where I leased the vehicle from this morning. No determination has been made as of yet but based on my research of similar incidents online, it looks likely to be an issue involving the fuel pump. Unfortunately, the issue put my safety and others at risk and I hope that a repair can be made so that it never happens again.
Mfg Campaign: 11544514
Recall Date: Sep 14, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Dear NHTSA, I would like to report a safety issue while driving this vehicle on Interstate 35E North of downtown St Paul, MN. While driving in traffic I went to move into a lane to the right allowing us to move in a less congested lane of traffic. During the move I pushed the pedal to full and the engine just shut off/cut out and stalled while in the middle of moving lanes in fast moving traffic. The vehicle jerked and slowed then the engine can back to life (fired back up) and my wife was screaming at this point that we were going to get us killed with traffic behind us moving at 60 plus mph. First my wife blamed me for this issue and I explained the vehicle just shut off under load and I was doing nothing wrong. This issue needs further attention or intervention from a higher authority than a dealer. Also, the emergency braking does not work on this vehicle going forward or backwards with all systems turned on. It has been at the deal for 7 days as of today Sept 12, 2023. This event took place on Sunday September 03, between 3:30 PM according to our tracked google map trip. Sincerely yours, [XXX] & [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear NHTSA, I would like to report a safety issue while driving this vehicle on Interstate 35E North of downtown St Paul, MN. While driving in traffic I went to move into a lane to the right allowing us to move in a less congested lane of traffic. During the move I pushed the pedal to full and the engine just shut off/cut out and stalled while in the middle of moving lanes in fast moving traffic. The vehicle jerked and slowed then the engine can back to life (fired back up) and my wife was screaming at this point that we were going to get us killed with traffic behind us moving at 60 plus mph. First my wife blamed me for this issue and I explained the vehicle just shut off under load and I was doing nothing wrong. This issue needs further attention or intervention from a higher authority than a dealer. Also, the emergency braking does not work on this vehicle going forward or backwards with all systems turned on. It has been at the deal for 7 days as of today Sept 12, 2023. This event took place on Sunday September 03, between 3:30 PM according to our tracked google map trip. Sincerely yours, [XXX] & [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear NHTSA, I would like to report a safety issue while driving this vehicle on Interstate 35E North of downtown St Paul, MN. While driving in traffic I went to move into a lane to the right allowing us to move in a less congested lane of traffic. During the move I pushed the pedal to full and the engine just shut off/cut out and stalled while in the middle of moving lanes in fast moving traffic. The vehicle jerked and slowed then the engine can back to life (fired back up) and my wife was screaming at this point that we were going to get us killed with traffic behind us moving at 60 plus mph. First my wife blamed me for this issue and I explained the vehicle just shut off under load and I was doing nothing wrong. This issue needs further attention or intervention from a higher authority than a dealer. Also, the emergency braking does not work on this vehicle going forward or backwards with all systems turned on. It has been at the deal for 7 days as of today Sept 12, 2023. This event took place on Sunday September 03, between 3:30 PM according to our tracked google map trip. Sincerely yours, [XXX] & [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11544194
Recall Date: Sep 12, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Dear NHTSA, I would like to report a safety issue while driving this vehicle on Interstate 35E North of downtown St Paul, MN. While driving in traffic I went to move into a lane to the right allowing us to move in a less congested lane of traffic. During the move I pushed the pedal to full and the engine just shut off/cut out and stalled while in the middle of moving lanes in fast moving traffic. The vehicle jerked and slowed then the engine can back to life (fired back up) and my wife was screaming at this point that we were going to get us killed with traffic behind us moving at 60 plus mph. First my wife blamed me for this issue and I explained the vehicle just shut off under load and I was doing nothing wrong. This issue needs further attention or intervention from a higher authority than a dealer. Also, the emergency braking does not work on this vehicle going forward or backwards with all systems turned on. It has been at the deal for 7 days as of today Sept 12, 2023. This event took place on Sunday September 03, between 3:30 PM according to our tracked google map trip. Sincerely yours, [XXX] & [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear NHTSA, I would like to report a safety issue while driving this vehicle on Interstate 35E North of downtown St Paul, MN. While driving in traffic I went to move into a lane to the right allowing us to move in a less congested lane of traffic. During the move I pushed the pedal to full and the engine just shut off/cut out and stalled while in the middle of moving lanes in fast moving traffic. The vehicle jerked and slowed then the engine can back to life (fired back up) and my wife was screaming at this point that we were going to get us killed with traffic behind us moving at 60 plus mph. First my wife blamed me for this issue and I explained the vehicle just shut off under load and I was doing nothing wrong. This issue needs further attention or intervention from a higher authority than a dealer. Also, the emergency braking does not work on this vehicle going forward or backwards with all systems turned on. It has been at the deal for 7 days as of today Sept 12, 2023. This event took place on Sunday September 03, between 3:30 PM according to our tracked google map trip. Sincerely yours, [XXX] & [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear NHTSA, I would like to report a safety issue while driving this vehicle on Interstate 35E North of downtown St Paul, MN. While driving in traffic I went to move into a lane to the right allowing us to move in a less congested lane of traffic. During the move I pushed the pedal to full and the engine just shut off/cut out and stalled while in the middle of moving lanes in fast moving traffic. The vehicle jerked and slowed then the engine can back to life (fired back up) and my wife was screaming at this point that we were going to get us killed with traffic behind us moving at 60 plus mph. First my wife blamed me for this issue and I explained the vehicle just shut off under load and I was doing nothing wrong. This issue needs further attention or intervention from a higher authority than a dealer. Also, the emergency braking does not work on this vehicle going forward or backwards with all systems turned on. It has been at the deal for 7 days as of today Sept 12, 2023. This event took place on Sunday September 03, between 3:30 PM according to our tracked google map trip. Sincerely yours, [XXX] & [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11544194
Recall Date: Sep 12, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Dear NHTSA, I would like to report a safety issue while driving this vehicle on Interstate 35E North of downtown St Paul, MN. While driving in traffic I went to move into a lane to the right allowing us to move in a less congested lane of traffic. During the move I pushed the pedal to full and the engine just shut off/cut out and stalled while in the middle of moving lanes in fast moving traffic. The vehicle jerked and slowed then the engine can back to life (fired back up) and my wife was screaming at this point that we were going to get us killed with traffic behind us moving at 60 plus mph. First my wife blamed me for this issue and I explained the vehicle just shut off under load and I was doing nothing wrong. This issue needs further attention or intervention from a higher authority than a dealer. Also, the emergency braking does not work on this vehicle going forward or backwards with all systems turned on. It has been at the deal for 7 days as of today Sept 12, 2023. This event took place on Sunday September 03, between 3:30 PM according to our tracked google map trip. Sincerely yours, [XXX] & [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear NHTSA, I would like to report a safety issue while driving this vehicle on Interstate 35E North of downtown St Paul, MN. While driving in traffic I went to move into a lane to the right allowing us to move in a less congested lane of traffic. During the move I pushed the pedal to full and the engine just shut off/cut out and stalled while in the middle of moving lanes in fast moving traffic. The vehicle jerked and slowed then the engine can back to life (fired back up) and my wife was screaming at this point that we were going to get us killed with traffic behind us moving at 60 plus mph. First my wife blamed me for this issue and I explained the vehicle just shut off under load and I was doing nothing wrong. This issue needs further attention or intervention from a higher authority than a dealer. Also, the emergency braking does not work on this vehicle going forward or backwards with all systems turned on. It has been at the deal for 7 days as of today Sept 12, 2023. This event took place on Sunday September 03, between 3:30 PM according to our tracked google map trip. Sincerely yours, [XXX] & [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear NHTSA, I would like to report a safety issue while driving this vehicle on Interstate 35E North of downtown St Paul, MN. While driving in traffic I went to move into a lane to the right allowing us to move in a less congested lane of traffic. During the move I pushed the pedal to full and the engine just shut off/cut out and stalled while in the middle of moving lanes in fast moving traffic. The vehicle jerked and slowed then the engine can back to life (fired back up) and my wife was screaming at this point that we were going to get us killed with traffic behind us moving at 60 plus mph. First my wife blamed me for this issue and I explained the vehicle just shut off under load and I was doing nothing wrong. This issue needs further attention or intervention from a higher authority than a dealer. Also, the emergency braking does not work on this vehicle going forward or backwards with all systems turned on. It has been at the deal for 7 days as of today Sept 12, 2023. This event took place on Sunday September 03, between 3:30 PM according to our tracked google map trip. Sincerely yours, [XXX] & [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11544194
Recall Date: Sep 12, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
It is very difficult and sometimes impossible to shift it to the Neutral position even with your foot on the brakes. Sometimes you have to attempt it three or four times after it being in the drive position. You can move it forward strongly and softly it does not matter...this needs to be adjusted/corrected as sometimes we have to put it into neutral position and it will not work. I see this as a safety defect.
Corrective Action:
It is very difficult and sometimes impossible to shift it to the Neutral position even with your foot on the brakes. Sometimes you have to attempt it three or four times after it being in the drive position. You can move it forward strongly and softly it does not matter...this needs to be adjusted/corrected as sometimes we have to put it into neutral position and it will not work. I see this as a safety defect.
Additional Notes:
It is very difficult and sometimes impossible to shift it to the Neutral position even with your foot on the brakes. Sometimes you have to attempt it three or four times after it being in the drive position. You can move it forward strongly and softly it does not matter...this needs to be adjusted/corrected as sometimes we have to put it into neutral position and it will not work. I see this as a safety defect.
Mfg Campaign: 11542569
Recall Date: Sep 5, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle stalled and the engine quit twice trying to enter the highway. The vehicle restarted but went into limp mode and would not accelerate at all, just ran with extremely rough idle. I waited several minutes and finally the vehicle restarted and would finally move. This could have been a serious life threatening event if the vehicle quit while pulling into highway traffic. The dealer replaced the fuel pump and I haven’t driven the vehicle anywhere but to my house. I understand from the internet that this is indeed a serious problem for some 2022-2023 Nissan Pathfinders I feel there needs to be a recall to repair this very dangerous problem. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Vehicle stalled and the engine quit twice trying to enter the highway. The vehicle restarted but went into limp mode and would not accelerate at all, just ran with extremely rough idle. I waited several minutes and finally the vehicle restarted and would finally move. This could have been a serious life threatening event if the vehicle quit while pulling into highway traffic. The dealer replaced the fuel pump and I haven’t driven the vehicle anywhere but to my house. I understand from the internet that this is indeed a serious problem for some 2022-2023 Nissan Pathfinders I feel there needs to be a recall to repair this very dangerous problem. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Vehicle stalled and the engine quit twice trying to enter the highway. The vehicle restarted but went into limp mode and would not accelerate at all, just ran with extremely rough idle. I waited several minutes and finally the vehicle restarted and would finally move. This could have been a serious life threatening event if the vehicle quit while pulling into highway traffic. The dealer replaced the fuel pump and I haven’t driven the vehicle anywhere but to my house. I understand from the internet that this is indeed a serious problem for some 2022-2023 Nissan Pathfinders I feel there needs to be a recall to repair this very dangerous problem. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11541860
Recall Date: Aug 31, 2023
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2023 Nissan Pathfinder. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop immediately. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.
Corrective Action:
The contact owns a 2023 Nissan Pathfinder. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop immediately. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.
Additional Notes:
The contact owns a 2023 Nissan Pathfinder. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop immediately. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.
Mfg Campaign: 11541390
Recall Date: Aug 29, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1. Loud Noise when starting the engine - Noise like a train 2. I’m driving along and my car just starts vrooming it’s stuck between gears. It cuts off and changes gear to Neutral or just cut off. Cars behind me literally almost wrecks everytime. 3. Panel on the driver side warf and came loose at within 7 days of purchse 4. Oil Light came on- frighting 5. Loud Noise from windows when driving - Loud. All of this happen within a week after (Jan/2023 ) purchase. Reported to Dealerships and Nissan Corp. I requested to return the vehicle they said NO. I stated that the vehicle is unsafe to drive. At First Dealerships said they could't duplicate the problem, after many trips to dealships they said it was the fuel pump. I have been waiting on a fuel pumps for months. The bottom line is that the vehicle is unsafe to drive and cut off unexpectly whenever and has put myself and others in harms way. As of today I am still waiting on the part for my vehicle. Nissan nor any of the dealership has provide me with transporation while I am waiting. Please Help.
Corrective Action:
1. Loud Noise when starting the engine - Noise like a train 2. I’m driving along and my car just starts vrooming it’s stuck between gears. It cuts off and changes gear to Neutral or just cut off. Cars behind me literally almost wrecks everytime. 3. Panel on the driver side warf and came loose at within 7 days of purchse 4. Oil Light came on- frighting 5. Loud Noise from windows when driving - Loud. All of this happen within a week after (Jan/2023 ) purchase. Reported to Dealerships and Nissan Corp. I requested to return the vehicle they said NO. I stated that the vehicle is unsafe to drive. At First Dealerships said they could't duplicate the problem, after many trips to dealships they said it was the fuel pump. I have been waiting on a fuel pumps for months. The bottom line is that the vehicle is unsafe to drive and cut off unexpectly whenever and has put myself and others in harms way. As of today I am still waiting on the part for my vehicle. Nissan nor any of the dealership has provide me with transporation while I am waiting. Please Help.
Additional Notes:
1. Loud Noise when starting the engine - Noise like a train 2. I’m driving along and my car just starts vrooming it’s stuck between gears. It cuts off and changes gear to Neutral or just cut off. Cars behind me literally almost wrecks everytime. 3. Panel on the driver side warf and came loose at within 7 days of purchse 4. Oil Light came on- frighting 5. Loud Noise from windows when driving - Loud. All of this happen within a week after (Jan/2023 ) purchase. Reported to Dealerships and Nissan Corp. I requested to return the vehicle they said NO. I stated that the vehicle is unsafe to drive. At First Dealerships said they could't duplicate the problem, after many trips to dealships they said it was the fuel pump. I have been waiting on a fuel pumps for months. The bottom line is that the vehicle is unsafe to drive and cut off unexpectly whenever and has put myself and others in harms way. As of today I am still waiting on the part for my vehicle. Nissan nor any of the dealership has provide me with transporation while I am waiting. Please Help.
Mfg Campaign: 11541448
Recall Date: Aug 29, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
1. Loud Noise when starting the engine - Noise like a train 2. I’m driving along and my car just starts vrooming it’s stuck between gears. It cuts off and changes gear to Neutral or just cut off. Cars behind me literally almost wrecks everytime. 3. Panel on the driver side warf and came loose at within 7 days of purchse 4. Oil Light came on- frighting 5. Loud Noise from windows when driving - Loud. All of this happen within a week after (Jan/2023 ) purchase. Reported to Dealerships and Nissan Corp. I requested to return the vehicle they said NO. I stated that the vehicle is unsafe to drive. At First Dealerships said they could't duplicate the problem, after many trips to dealships they said it was the fuel pump. I have been waiting on a fuel pumps for months. The bottom line is that the vehicle is unsafe to drive and cut off unexpectly whenever and has put myself and others in harms way. As of today I am still waiting on the part for my vehicle. Nissan nor any of the dealership has provide me with transporation while I am waiting. Please Help.
Corrective Action:
1. Loud Noise when starting the engine - Noise like a train 2. I’m driving along and my car just starts vrooming it’s stuck between gears. It cuts off and changes gear to Neutral or just cut off. Cars behind me literally almost wrecks everytime. 3. Panel on the driver side warf and came loose at within 7 days of purchse 4. Oil Light came on- frighting 5. Loud Noise from windows when driving - Loud. All of this happen within a week after (Jan/2023 ) purchase. Reported to Dealerships and Nissan Corp. I requested to return the vehicle they said NO. I stated that the vehicle is unsafe to drive. At First Dealerships said they could't duplicate the problem, after many trips to dealships they said it was the fuel pump. I have been waiting on a fuel pumps for months. The bottom line is that the vehicle is unsafe to drive and cut off unexpectly whenever and has put myself and others in harms way. As of today I am still waiting on the part for my vehicle. Nissan nor any of the dealership has provide me with transporation while I am waiting. Please Help.
Additional Notes:
1. Loud Noise when starting the engine - Noise like a train 2. I’m driving along and my car just starts vrooming it’s stuck between gears. It cuts off and changes gear to Neutral or just cut off. Cars behind me literally almost wrecks everytime. 3. Panel on the driver side warf and came loose at within 7 days of purchse 4. Oil Light came on- frighting 5. Loud Noise from windows when driving - Loud. All of this happen within a week after (Jan/2023 ) purchase. Reported to Dealerships and Nissan Corp. I requested to return the vehicle they said NO. I stated that the vehicle is unsafe to drive. At First Dealerships said they could't duplicate the problem, after many trips to dealships they said it was the fuel pump. I have been waiting on a fuel pumps for months. The bottom line is that the vehicle is unsafe to drive and cut off unexpectly whenever and has put myself and others in harms way. As of today I am still waiting on the part for my vehicle. Nissan nor any of the dealership has provide me with transporation while I am waiting. Please Help.
Mfg Campaign: 11541448
Recall Date: Aug 29, 2023
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I am reporting a serious safety issue with my new 2023 Nissan Pathfinder SL 4WD purchased in February 2023 from the Nissan dealership. I was happy with the vehicle, and it ran fine until June 2023. The issue first began in 2023, when I had the vehicle in economy mode and was driving with family. The car was stopped in Drive with my foot on the break when the car went from Drive to Neutral by itself. When this happened, I was entering from a parking lot onto a busy road. I almost got hit by oncoming traffic, as the front of the car was in the road while merging onto the roadway. I had both hands on the wheel when this happened. Passengers in the car were shocked and I was apprehensive about driving it on the highway home. No warning lights appeared on the vehicle. I brought the vehicle to the dealership, and they said there were problems in recent years, which I was unaware of, with the Pathfinder when the vehicle was redesigned. They said they had a patch to correct the issue I reported. The patch did not correct the issue and the problem got worse. Examples include, one day when the car was stopped at traffic lights, it went from Drive to Neutral four separate times. Three of those times the car stalled as well. Each time it happened I was stopped in traffic with my foot on the break in economy mode. It is alarming when you are looking at the dashboard and you can see it go from Drive to Neutral while both hands are on the wheel. The dealer was able to duplicate the problem and the Pathfinder has remained at the dealership since July 25, 2023 - more than four weeks from the date of this report. I am still waiting for a resolution. This is a very significant defect in the vehicle, and it is scary and dangerous. I have significant concerns that this defect, which could result in the loss of life or at a minimum serious harm.
Corrective Action:
I am reporting a serious safety issue with my new 2023 Nissan Pathfinder SL 4WD purchased in February 2023 from the Nissan dealership. I was happy with the vehicle, and it ran fine until June 2023. The issue first began in 2023, when I had the vehicle in economy mode and was driving with family. The car was stopped in Drive with my foot on the break when the car went from Drive to Neutral by itself. When this happened, I was entering from a parking lot onto a busy road. I almost got hit by oncoming traffic, as the front of the car was in the road while merging onto the roadway. I had both hands on the wheel when this happened. Passengers in the car were shocked and I was apprehensive about driving it on the highway home. No warning lights appeared on the vehicle. I brought the vehicle to the dealership, and they said there were problems in recent years, which I was unaware of, with the Pathfinder when the vehicle was redesigned. They said they had a patch to correct the issue I reported. The patch did not correct the issue and the problem got worse. Examples include, one day when the car was stopped at traffic lights, it went from Drive to Neutral four separate times. Three of those times the car stalled as well. Each time it happened I was stopped in traffic with my foot on the break in economy mode. It is alarming when you are looking at the dashboard and you can see it go from Drive to Neutral while both hands are on the wheel. The dealer was able to duplicate the problem and the Pathfinder has remained at the dealership since July 25, 2023 - more than four weeks from the date of this report. I am still waiting for a resolution. This is a very significant defect in the vehicle, and it is scary and dangerous. I have significant concerns that this defect, which could result in the loss of life or at a minimum serious harm.
Additional Notes:
I am reporting a serious safety issue with my new 2023 Nissan Pathfinder SL 4WD purchased in February 2023 from the Nissan dealership. I was happy with the vehicle, and it ran fine until June 2023. The issue first began in 2023, when I had the vehicle in economy mode and was driving with family. The car was stopped in Drive with my foot on the break when the car went from Drive to Neutral by itself. When this happened, I was entering from a parking lot onto a busy road. I almost got hit by oncoming traffic, as the front of the car was in the road while merging onto the roadway. I had both hands on the wheel when this happened. Passengers in the car were shocked and I was apprehensive about driving it on the highway home. No warning lights appeared on the vehicle. I brought the vehicle to the dealership, and they said there were problems in recent years, which I was unaware of, with the Pathfinder when the vehicle was redesigned. They said they had a patch to correct the issue I reported. The patch did not correct the issue and the problem got worse. Examples include, one day when the car was stopped at traffic lights, it went from Drive to Neutral four separate times. Three of those times the car stalled as well. Each time it happened I was stopped in traffic with my foot on the break in economy mode. It is alarming when you are looking at the dashboard and you can see it go from Drive to Neutral while both hands are on the wheel. The dealer was able to duplicate the problem and the Pathfinder has remained at the dealership since July 25, 2023 - more than four weeks from the date of this report. I am still waiting for a resolution. This is a very significant defect in the vehicle, and it is scary and dangerous. I have significant concerns that this defect, which could result in the loss of life or at a minimum serious harm.
Mfg Campaign: 11541214
Recall Date: Aug 28, 2023
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