Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R22C8
Recall Date: Feb 16, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2017-2019 Rogue Hybrid vehicles. Contact with the Electronic Control Module (ECM) bracket may damage the engine harness, causing a blown fuse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R21B6
Recall Date: Oct 26, 2021
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
930 ComplaintsNissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING 50 TO 60 MPH, THE VEHICLE DECELERATED. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT WOULD CANCEL THE SYSTEM OUT AND THE VEHICLE WOULD RETURN TO NORMAL. IN ADDITION, THE TRIANGLE ICON ILLUMINATED AND THE EMERGENCY BRAKING SYSTEM APPLIED ON ITS OWN, STOPPING THE VEHICLE. THE VEHICLE WAS TAKEN TO MODERN NISSAN OF LAKE NORMAN (18615 STATESVILLE RD, CORNELIUS, NC 28031, (704) 603-6575) FOUR TIMES, BUT THE FAILURES COULD NOT BE DUPLICATED. DURING THE SECOND VISIT, THE DEALER CALIBRATED THE EMERGENCY BRAKING SYSTEM AND INFORMED THE CONTACT THAT THEY COULD NOT DO ANYTHING UNTIL IT STORED THE FAILURE INFORMATION. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED TWICE AFTER THE CALIBRATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 36645582. THE APPROXIMATE FAILURE MILEAGE WAS 4,800.
Corrective Action:
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING 50 TO 60 MPH, THE VEHICLE DECELERATED. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT WOULD CANCEL THE SYSTEM OUT AND THE VEHICLE WOULD RETURN TO NORMAL. IN ADDITION, THE TRIANGLE ICON ILLUMINATED AND THE EMERGENCY BRAKING SYSTEM APPLIED ON ITS OWN, STOPPING THE VEHICLE. THE VEHICLE WAS TAKEN TO MODERN NISSAN OF LAKE NORMAN (18615 STATESVILLE RD, CORNELIUS, NC 28031, (704) 603-6575) FOUR TIMES, BUT THE FAILURES COULD NOT BE DUPLICATED. DURING THE SECOND VISIT, THE DEALER CALIBRATED THE EMERGENCY BRAKING SYSTEM AND INFORMED THE CONTACT THAT THEY COULD NOT DO ANYTHING UNTIL IT STORED THE FAILURE INFORMATION. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED TWICE AFTER THE CALIBRATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 36645582. THE APPROXIMATE FAILURE MILEAGE WAS 4,800.
Additional Notes:
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING 50 TO 60 MPH, THE VEHICLE DECELERATED. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT WOULD CANCEL THE SYSTEM OUT AND THE VEHICLE WOULD RETURN TO NORMAL. IN ADDITION, THE TRIANGLE ICON ILLUMINATED AND THE EMERGENCY BRAKING SYSTEM APPLIED ON ITS OWN, STOPPING THE VEHICLE. THE VEHICLE WAS TAKEN TO MODERN NISSAN OF LAKE NORMAN (18615 STATESVILLE RD, CORNELIUS, NC 28031, (704) 603-6575) FOUR TIMES, BUT THE FAILURES COULD NOT BE DUPLICATED. DURING THE SECOND VISIT, THE DEALER CALIBRATED THE EMERGENCY BRAKING SYSTEM AND INFORMED THE CONTACT THAT THEY COULD NOT DO ANYTHING UNTIL IT STORED THE FAILURE INFORMATION. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED TWICE AFTER THE CALIBRATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 36645582. THE APPROXIMATE FAILURE MILEAGE WAS 4,800.
Mfg Campaign: 11242766
Recall Date: Aug 9, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AEB SYSTEM RANDOMLY ALERTS OR ENGAGES WHILE DRIVING EVEN WITH NO OBSTRUCTIONS. ERROR SAYS "UNAVAILABLE FRONT RADAR DUE TO OBSTRUCTIONS" NO OBSTRUCTIONS ARE VISIBLE ON ROAD. OCCURS WHILE DRIVING 10-20MPH OR 50+ ON HIGHWAY. SECOND COMPLAINT, INFOTAINMENT SYSTEM RANDOMLY RESTARTS/REBOOTS ON ITS OWN DURING THE DAY.
Corrective Action:
AEB SYSTEM RANDOMLY ALERTS OR ENGAGES WHILE DRIVING EVEN WITH NO OBSTRUCTIONS. ERROR SAYS "UNAVAILABLE FRONT RADAR DUE TO OBSTRUCTIONS" NO OBSTRUCTIONS ARE VISIBLE ON ROAD. OCCURS WHILE DRIVING 10-20MPH OR 50+ ON HIGHWAY. SECOND COMPLAINT, INFOTAINMENT SYSTEM RANDOMLY RESTARTS/REBOOTS ON ITS OWN DURING THE DAY.
Additional Notes:
AEB SYSTEM RANDOMLY ALERTS OR ENGAGES WHILE DRIVING EVEN WITH NO OBSTRUCTIONS. ERROR SAYS "UNAVAILABLE FRONT RADAR DUE TO OBSTRUCTIONS" NO OBSTRUCTIONS ARE VISIBLE ON ROAD. OCCURS WHILE DRIVING 10-20MPH OR 50+ ON HIGHWAY. SECOND COMPLAINT, INFOTAINMENT SYSTEM RANDOMLY RESTARTS/REBOOTS ON ITS OWN DURING THE DAY.
Mfg Campaign: 11242486
Recall Date: Aug 8, 2019
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
AEB SYSTEM RANDOMLY ALERTS OR ENGAGES WHILE DRIVING EVEN WITH NO OBSTRUCTIONS. ERROR SAYS "UNAVAILABLE FRONT RADAR DUE TO OBSTRUCTIONS" NO OBSTRUCTIONS ARE VISIBLE ON ROAD. OCCURS WHILE DRIVING 10-20MPH OR 50+ ON HIGHWAY. SECOND COMPLAINT, INFOTAINMENT SYSTEM RANDOMLY RESTARTS/REBOOTS ON ITS OWN DURING THE DAY.
Corrective Action:
AEB SYSTEM RANDOMLY ALERTS OR ENGAGES WHILE DRIVING EVEN WITH NO OBSTRUCTIONS. ERROR SAYS "UNAVAILABLE FRONT RADAR DUE TO OBSTRUCTIONS" NO OBSTRUCTIONS ARE VISIBLE ON ROAD. OCCURS WHILE DRIVING 10-20MPH OR 50+ ON HIGHWAY. SECOND COMPLAINT, INFOTAINMENT SYSTEM RANDOMLY RESTARTS/REBOOTS ON ITS OWN DURING THE DAY.
Additional Notes:
AEB SYSTEM RANDOMLY ALERTS OR ENGAGES WHILE DRIVING EVEN WITH NO OBSTRUCTIONS. ERROR SAYS "UNAVAILABLE FRONT RADAR DUE TO OBSTRUCTIONS" NO OBSTRUCTIONS ARE VISIBLE ON ROAD. OCCURS WHILE DRIVING 10-20MPH OR 50+ ON HIGHWAY. SECOND COMPLAINT, INFOTAINMENT SYSTEM RANDOMLY RESTARTS/REBOOTS ON ITS OWN DURING THE DAY.
Mfg Campaign: 11242486
Recall Date: Aug 8, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AEB SYSTEM RANDOMLY ALERTS OR ENGAGES WHILE DRIVING EVEN WITH NO OBSTRUCTIONS. ERROR SAYS "UNAVAILABLE FRONT RADAR DUE TO OBSTRUCTIONS" NO OBSTRUCTIONS ARE VISIBLE ON ROAD. OCCURS WHILE DRIVING 10-20MPH OR 50+ ON HIGHWAY. SECOND COMPLAINT, INFOTAINMENT SYSTEM RANDOMLY RESTARTS/REBOOTS ON ITS OWN DURING THE DAY.
Corrective Action:
AEB SYSTEM RANDOMLY ALERTS OR ENGAGES WHILE DRIVING EVEN WITH NO OBSTRUCTIONS. ERROR SAYS "UNAVAILABLE FRONT RADAR DUE TO OBSTRUCTIONS" NO OBSTRUCTIONS ARE VISIBLE ON ROAD. OCCURS WHILE DRIVING 10-20MPH OR 50+ ON HIGHWAY. SECOND COMPLAINT, INFOTAINMENT SYSTEM RANDOMLY RESTARTS/REBOOTS ON ITS OWN DURING THE DAY.
Additional Notes:
AEB SYSTEM RANDOMLY ALERTS OR ENGAGES WHILE DRIVING EVEN WITH NO OBSTRUCTIONS. ERROR SAYS "UNAVAILABLE FRONT RADAR DUE TO OBSTRUCTIONS" NO OBSTRUCTIONS ARE VISIBLE ON ROAD. OCCURS WHILE DRIVING 10-20MPH OR 50+ ON HIGHWAY. SECOND COMPLAINT, INFOTAINMENT SYSTEM RANDOMLY RESTARTS/REBOOTS ON ITS OWN DURING THE DAY.
Mfg Campaign: 11242486
Recall Date: Aug 8, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE CAR STOPS WHILE ACCELERATING EVEN THOUGH NO CAR IN FRONT OR BACK. THERE WAS A BEEPING SOUND. IT ALREADY HAPPENED TWICE.
Corrective Action:
THE CAR STOPS WHILE ACCELERATING EVEN THOUGH NO CAR IN FRONT OR BACK. THERE WAS A BEEPING SOUND. IT ALREADY HAPPENED TWICE.
Additional Notes:
THE CAR STOPS WHILE ACCELERATING EVEN THOUGH NO CAR IN FRONT OR BACK. THERE WAS A BEEPING SOUND. IT ALREADY HAPPENED TWICE.
Mfg Campaign: 11242204
Recall Date: Aug 7, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE CAR STOPS WHILE ACCELERATING EVEN THOUGH NO CAR IN FRONT OR BACK. THERE WAS A BEEPING SOUND. IT ALREADY HAPPENED TWICE.
Corrective Action:
THE CAR STOPS WHILE ACCELERATING EVEN THOUGH NO CAR IN FRONT OR BACK. THERE WAS A BEEPING SOUND. IT ALREADY HAPPENED TWICE.
Additional Notes:
THE CAR STOPS WHILE ACCELERATING EVEN THOUGH NO CAR IN FRONT OR BACK. THERE WAS A BEEPING SOUND. IT ALREADY HAPPENED TWICE.
Mfg Campaign: 11242204
Recall Date: Aug 7, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAR STOPS WHILE ACCELERATING EVEN THOUGH NO CAR IN FRONT OR BACK. THERE WAS A BEEPING SOUND. IT ALREADY HAPPENED TWICE.
Corrective Action:
THE CAR STOPS WHILE ACCELERATING EVEN THOUGH NO CAR IN FRONT OR BACK. THERE WAS A BEEPING SOUND. IT ALREADY HAPPENED TWICE.
Additional Notes:
THE CAR STOPS WHILE ACCELERATING EVEN THOUGH NO CAR IN FRONT OR BACK. THERE WAS A BEEPING SOUND. IT ALREADY HAPPENED TWICE.
Mfg Campaign: 11242204
Recall Date: Aug 7, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING APPROXIMATELY 45 MPH, AN ABNORMAL NOISE WAS HEARD UNDERNEATH THE VEHICLE AND THE CONTACT NOTICED A RED LINE ACROSS THE INSTRUMENT PANEL. ALL THE INDICATORS ON THE INSTRUMENT PANEL WERE ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE COMPLETELY STOPPED AND WAS UNABLE TO ACCELERATE. THE VEHICLE WAS ABLE TO ACCELERATE MINUTES LATER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT BUMPER BRAKE NEEDED TO BE REPAIRED AND THE AUTOMATIC BRAKING SYSTEM INDICATOR ILLUMINATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE MECHANIC ADVISED THE CONTACT TO VISIT A NISSAN DEALER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,798.
Corrective Action:
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING APPROXIMATELY 45 MPH, AN ABNORMAL NOISE WAS HEARD UNDERNEATH THE VEHICLE AND THE CONTACT NOTICED A RED LINE ACROSS THE INSTRUMENT PANEL. ALL THE INDICATORS ON THE INSTRUMENT PANEL WERE ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE COMPLETELY STOPPED AND WAS UNABLE TO ACCELERATE. THE VEHICLE WAS ABLE TO ACCELERATE MINUTES LATER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT BUMPER BRAKE NEEDED TO BE REPAIRED AND THE AUTOMATIC BRAKING SYSTEM INDICATOR ILLUMINATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE MECHANIC ADVISED THE CONTACT TO VISIT A NISSAN DEALER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,798.
Additional Notes:
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING APPROXIMATELY 45 MPH, AN ABNORMAL NOISE WAS HEARD UNDERNEATH THE VEHICLE AND THE CONTACT NOTICED A RED LINE ACROSS THE INSTRUMENT PANEL. ALL THE INDICATORS ON THE INSTRUMENT PANEL WERE ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE COMPLETELY STOPPED AND WAS UNABLE TO ACCELERATE. THE VEHICLE WAS ABLE TO ACCELERATE MINUTES LATER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT BUMPER BRAKE NEEDED TO BE REPAIRED AND THE AUTOMATIC BRAKING SYSTEM INDICATOR ILLUMINATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE MECHANIC ADVISED THE CONTACT TO VISIT A NISSAN DEALER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,798.
Mfg Campaign: 11242263
Recall Date: Aug 7, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AEB RANDOMLY ENGAGES WHEN THERE IS NO REASON TO. NO OTHER VEHICLES IN FRONT OF VEHICLE. VEHICLE HAS HAD THIS OCCUR AS SLOW AS 25MPH ON LOCAL ROADWAYS AND ON FREEWAYS GOING 45MPH. NO CLEAR/OBVIOUS TRIGGER FOR WHEN IT ENGAGES IMPROPERLY. AT LEAST A HALF DOZEN TIMES SINCE OWNERSHIP BEGAN SEPT 2018. RECENTLY 3 TIMES WITHIN LAST MONTH. RECEIVED MAILING FROM NISSAN IN FEBRUARY 2019. DEALERSHIP KEPT MAILING WHEN BROUGHT IN VEHICLE IN FEBRUARY. DIDN'T HAVE SENSOR TO REPLACE ON VEHICLE.
Corrective Action:
AEB RANDOMLY ENGAGES WHEN THERE IS NO REASON TO. NO OTHER VEHICLES IN FRONT OF VEHICLE. VEHICLE HAS HAD THIS OCCUR AS SLOW AS 25MPH ON LOCAL ROADWAYS AND ON FREEWAYS GOING 45MPH. NO CLEAR/OBVIOUS TRIGGER FOR WHEN IT ENGAGES IMPROPERLY. AT LEAST A HALF DOZEN TIMES SINCE OWNERSHIP BEGAN SEPT 2018. RECENTLY 3 TIMES WITHIN LAST MONTH. RECEIVED MAILING FROM NISSAN IN FEBRUARY 2019. DEALERSHIP KEPT MAILING WHEN BROUGHT IN VEHICLE IN FEBRUARY. DIDN'T HAVE SENSOR TO REPLACE ON VEHICLE.
Additional Notes:
AEB RANDOMLY ENGAGES WHEN THERE IS NO REASON TO. NO OTHER VEHICLES IN FRONT OF VEHICLE. VEHICLE HAS HAD THIS OCCUR AS SLOW AS 25MPH ON LOCAL ROADWAYS AND ON FREEWAYS GOING 45MPH. NO CLEAR/OBVIOUS TRIGGER FOR WHEN IT ENGAGES IMPROPERLY. AT LEAST A HALF DOZEN TIMES SINCE OWNERSHIP BEGAN SEPT 2018. RECENTLY 3 TIMES WITHIN LAST MONTH. RECEIVED MAILING FROM NISSAN IN FEBRUARY 2019. DEALERSHIP KEPT MAILING WHEN BROUGHT IN VEHICLE IN FEBRUARY. DIDN'T HAVE SENSOR TO REPLACE ON VEHICLE.
Mfg Campaign: 11242407
Recall Date: Aug 7, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING, THE CAR SUDDENLY STOPPED WITHOUT ME BRAKING. IT JUST AUTOMATICALLY STOPPED. A WARNING SYMBOL FLASHED QUICKLY ON MY DASH THEN THE CA CAME TO A SUDDEN HALT. THIS WAS EXTREMELY DANGEROUS, ALTHOUGH I WAS ONLY GOING. 20 MPH.
Corrective Action:
WHILE DRIVING, THE CAR SUDDENLY STOPPED WITHOUT ME BRAKING. IT JUST AUTOMATICALLY STOPPED. A WARNING SYMBOL FLASHED QUICKLY ON MY DASH THEN THE CA CAME TO A SUDDEN HALT. THIS WAS EXTREMELY DANGEROUS, ALTHOUGH I WAS ONLY GOING. 20 MPH.
Additional Notes:
WHILE DRIVING, THE CAR SUDDENLY STOPPED WITHOUT ME BRAKING. IT JUST AUTOMATICALLY STOPPED. A WARNING SYMBOL FLASHED QUICKLY ON MY DASH THEN THE CA CAME TO A SUDDEN HALT. THIS WAS EXTREMELY DANGEROUS, ALTHOUGH I WAS ONLY GOING. 20 MPH.
Mfg Campaign: 11242135
Recall Date: Aug 6, 2019
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING APPROXIMATELY 30 MPH, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATED WITHOUT WARNING AND THE VEHICLE STOPPED ABRUPTLY. THE CONTACT STATED THAT THERE WERE NO OTHER VEHICLES IN CLOSE PROXIMITY AT THE TIME OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 11,485. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING APPROXIMATELY 30 MPH, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATED WITHOUT WARNING AND THE VEHICLE STOPPED ABRUPTLY. THE CONTACT STATED THAT THERE WERE NO OTHER VEHICLES IN CLOSE PROXIMITY AT THE TIME OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 11,485. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE DRIVING APPROXIMATELY 30 MPH, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATED WITHOUT WARNING AND THE VEHICLE STOPPED ABRUPTLY. THE CONTACT STATED THAT THERE WERE NO OTHER VEHICLES IN CLOSE PROXIMITY AT THE TIME OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 11,485. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11241675
Recall Date: Aug 5, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING YESTERDAY, MY VEHICLE CAME TO A SCREECHING STOP WITH ANY WARNING. THERE WERE NO OTHER CARS ON THE ROAD NEAR ME, NO DEBRIS, NOTHING WHICH SHOULD HAVE CAUSED THIS. I WAS ABLE TO QUICKLY GET TO THE BREAKDOWN LANE AND BREATHE WHILE TRYING TO UNDERSTAND WHAT JUST HAPPENED. MY 2 CHILDREN AND I SAT THERE STUNNED AND SCARED. THANKFULLY BECAUSE NO OTHER CARS WERE AROUND WE AVOIDED A POTENTIAL ACCIDENT. I HAD NO IDEA WHAT CAUSED THE SUDDEN STOP. I PULLED OUT MY CAR MANUAL AND DISCOVERED IT WAS A "SAFETY FEATURE" AUTOMATIC EMERGENCY BREAKING. I DONT THINK IT'S A SAFETY FEATURE IF IT ALMOST CAUSES AN ACCIDENT.
Corrective Action:
WHILE DRIVING YESTERDAY, MY VEHICLE CAME TO A SCREECHING STOP WITH ANY WARNING. THERE WERE NO OTHER CARS ON THE ROAD NEAR ME, NO DEBRIS, NOTHING WHICH SHOULD HAVE CAUSED THIS. I WAS ABLE TO QUICKLY GET TO THE BREAKDOWN LANE AND BREATHE WHILE TRYING TO UNDERSTAND WHAT JUST HAPPENED. MY 2 CHILDREN AND I SAT THERE STUNNED AND SCARED. THANKFULLY BECAUSE NO OTHER CARS WERE AROUND WE AVOIDED A POTENTIAL ACCIDENT. I HAD NO IDEA WHAT CAUSED THE SUDDEN STOP. I PULLED OUT MY CAR MANUAL AND DISCOVERED IT WAS A "SAFETY FEATURE" AUTOMATIC EMERGENCY BREAKING. I DONT THINK IT'S A SAFETY FEATURE IF IT ALMOST CAUSES AN ACCIDENT.
Additional Notes:
WHILE DRIVING YESTERDAY, MY VEHICLE CAME TO A SCREECHING STOP WITH ANY WARNING. THERE WERE NO OTHER CARS ON THE ROAD NEAR ME, NO DEBRIS, NOTHING WHICH SHOULD HAVE CAUSED THIS. I WAS ABLE TO QUICKLY GET TO THE BREAKDOWN LANE AND BREATHE WHILE TRYING TO UNDERSTAND WHAT JUST HAPPENED. MY 2 CHILDREN AND I SAT THERE STUNNED AND SCARED. THANKFULLY BECAUSE NO OTHER CARS WERE AROUND WE AVOIDED A POTENTIAL ACCIDENT. I HAD NO IDEA WHAT CAUSED THE SUDDEN STOP. I PULLED OUT MY CAR MANUAL AND DISCOVERED IT WAS A "SAFETY FEATURE" AUTOMATIC EMERGENCY BREAKING. I DONT THINK IT'S A SAFETY FEATURE IF IT ALMOST CAUSES AN ACCIDENT.
Mfg Campaign: 11241905
Recall Date: Aug 5, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THIS IS THE SECOND COMPLAINT ON THIS PROBLEM BUT THE FIRST AFTER THE CAR WAS WORKED ON AT THE DEALER. AFTER APPROXIMATELY 50-55 MINUTES OF CONTINUOUS OPERATION THE EMERGENCY BRAKES ACTIVATED AS PART OF THE COLLISION AVOIDANCE FEATURE. THERE WAS NO DANGER OF IMPACT AND SPEED WAS ABOUT 20-30MPH ON A CITY STREET. THE BRAKING WAS NOT HARD BUT MORE LIKE ABS ENGAGEMENT OR CROSSING A "CATTLE GUARD". IT LASTED FOR LESS THAN 5 SECONDS. NO DETAILING WARNING WAS GIVEN AND THE COLLISION AVOIDANCE ICON DID NOT LIGHT. ONLY ONE OCCURRENCE DURING THIS DRIVE OF APPROXIMATELY 75 MINUTES. UPON THE RETURN TRIP, AGAIN AFTER APPROXIMATELY 50-55 MINUTES OF CONTINUOUS DRIVING THE SAME BRAKING OCCURRED ONLY THIS TIME AT HIGHWAY SPEED 60-65 MPH. IT DID NOT REOCCUR FOR THE REMAINDER OF THE TRIP, APPROXIMATE TOTAL TRIP TIME OF 75-80 MINUTES. WILL BE RETURNING THIS VEHICLE TO THE DEALER FOR ANOTHER EVALUATION BUT UNSURE IF IN THE FUTURE THIS VEHICLE MIGHT SUDDENLY STOP, ACTIVATING AIR BAGS AT HIGHWAY SPEEDS.
Corrective Action:
THIS IS THE SECOND COMPLAINT ON THIS PROBLEM BUT THE FIRST AFTER THE CAR WAS WORKED ON AT THE DEALER. AFTER APPROXIMATELY 50-55 MINUTES OF CONTINUOUS OPERATION THE EMERGENCY BRAKES ACTIVATED AS PART OF THE COLLISION AVOIDANCE FEATURE. THERE WAS NO DANGER OF IMPACT AND SPEED WAS ABOUT 20-30MPH ON A CITY STREET. THE BRAKING WAS NOT HARD BUT MORE LIKE ABS ENGAGEMENT OR CROSSING A "CATTLE GUARD". IT LASTED FOR LESS THAN 5 SECONDS. NO DETAILING WARNING WAS GIVEN AND THE COLLISION AVOIDANCE ICON DID NOT LIGHT. ONLY ONE OCCURRENCE DURING THIS DRIVE OF APPROXIMATELY 75 MINUTES. UPON THE RETURN TRIP, AGAIN AFTER APPROXIMATELY 50-55 MINUTES OF CONTINUOUS DRIVING THE SAME BRAKING OCCURRED ONLY THIS TIME AT HIGHWAY SPEED 60-65 MPH. IT DID NOT REOCCUR FOR THE REMAINDER OF THE TRIP, APPROXIMATE TOTAL TRIP TIME OF 75-80 MINUTES. WILL BE RETURNING THIS VEHICLE TO THE DEALER FOR ANOTHER EVALUATION BUT UNSURE IF IN THE FUTURE THIS VEHICLE MIGHT SUDDENLY STOP, ACTIVATING AIR BAGS AT HIGHWAY SPEEDS.
Additional Notes:
THIS IS THE SECOND COMPLAINT ON THIS PROBLEM BUT THE FIRST AFTER THE CAR WAS WORKED ON AT THE DEALER. AFTER APPROXIMATELY 50-55 MINUTES OF CONTINUOUS OPERATION THE EMERGENCY BRAKES ACTIVATED AS PART OF THE COLLISION AVOIDANCE FEATURE. THERE WAS NO DANGER OF IMPACT AND SPEED WAS ABOUT 20-30MPH ON A CITY STREET. THE BRAKING WAS NOT HARD BUT MORE LIKE ABS ENGAGEMENT OR CROSSING A "CATTLE GUARD". IT LASTED FOR LESS THAN 5 SECONDS. NO DETAILING WARNING WAS GIVEN AND THE COLLISION AVOIDANCE ICON DID NOT LIGHT. ONLY ONE OCCURRENCE DURING THIS DRIVE OF APPROXIMATELY 75 MINUTES. UPON THE RETURN TRIP, AGAIN AFTER APPROXIMATELY 50-55 MINUTES OF CONTINUOUS DRIVING THE SAME BRAKING OCCURRED ONLY THIS TIME AT HIGHWAY SPEED 60-65 MPH. IT DID NOT REOCCUR FOR THE REMAINDER OF THE TRIP, APPROXIMATE TOTAL TRIP TIME OF 75-80 MINUTES. WILL BE RETURNING THIS VEHICLE TO THE DEALER FOR ANOTHER EVALUATION BUT UNSURE IF IN THE FUTURE THIS VEHICLE MIGHT SUDDENLY STOP, ACTIVATING AIR BAGS AT HIGHWAY SPEEDS.
Mfg Campaign: 11241012
Recall Date: Aug 1, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN DRIVING THE CAR THE AEB SYSTEM WILL SUDDENLY ENGAGE AND FORCE THE CAR TO BRAKE. IT HAPPENS MOSTLY IN PARKING GARAGES BUT JUST HAPPENED WHEN MY DAUGHTER WAS DRIVING ON A BUSY INTERSTATE (I-684) AND SHE ALMOST GO INTO A MAJOR ACCIDENT. I BROUGHT THE CAR INTO NISSAN FOR THE SOFTWARE UPDATE THAT WAS SUGGESTED BY NISSAN. HOWEVER THE ISSUE IS STILL OCCURRING. THE CAR IS UNSAFE TO DRIVE.
Corrective Action:
WHEN DRIVING THE CAR THE AEB SYSTEM WILL SUDDENLY ENGAGE AND FORCE THE CAR TO BRAKE. IT HAPPENS MOSTLY IN PARKING GARAGES BUT JUST HAPPENED WHEN MY DAUGHTER WAS DRIVING ON A BUSY INTERSTATE (I-684) AND SHE ALMOST GO INTO A MAJOR ACCIDENT. I BROUGHT THE CAR INTO NISSAN FOR THE SOFTWARE UPDATE THAT WAS SUGGESTED BY NISSAN. HOWEVER THE ISSUE IS STILL OCCURRING. THE CAR IS UNSAFE TO DRIVE.
Additional Notes:
WHEN DRIVING THE CAR THE AEB SYSTEM WILL SUDDENLY ENGAGE AND FORCE THE CAR TO BRAKE. IT HAPPENS MOSTLY IN PARKING GARAGES BUT JUST HAPPENED WHEN MY DAUGHTER WAS DRIVING ON A BUSY INTERSTATE (I-684) AND SHE ALMOST GO INTO A MAJOR ACCIDENT. I BROUGHT THE CAR INTO NISSAN FOR THE SOFTWARE UPDATE THAT WAS SUGGESTED BY NISSAN. HOWEVER THE ISSUE IS STILL OCCURRING. THE CAR IS UNSAFE TO DRIVE.
Mfg Campaign: 11241134
Recall Date: Aug 1, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WAS DRIVING DOWN THE ROAD AND THE AUTOMATIC BRAKE SENSOR CAME ON AND ALL WHEELS LOCKED UP ALMOST CAUSING SOMEONE TO REAREND ME NOW I'M AFRAID TO DRIVE THIS CAR HAS HAPPENS TO MY HUSBAND WHILE DRIVING ALSO NISSAN IS AWARE OF THE PROBLEM AND SAYS THEY CAN'T FIX IT. THERE IS NO RECALL. THERE IS A BULLETIN TELLING THE MECHANIC TO REBOOT THE SENSOR. SO IT CAN HAPPEN AGAIN WITHOUT NO WARNINGS!! I WAS ON A CITY STREET. NOT ONLY ARE MY CHILDREN AND I IN DANGER!! IT'S ALL THE PEOPLE THAT ARE DRIVING!!
Corrective Action:
WAS DRIVING DOWN THE ROAD AND THE AUTOMATIC BRAKE SENSOR CAME ON AND ALL WHEELS LOCKED UP ALMOST CAUSING SOMEONE TO REAREND ME NOW I'M AFRAID TO DRIVE THIS CAR HAS HAPPENS TO MY HUSBAND WHILE DRIVING ALSO NISSAN IS AWARE OF THE PROBLEM AND SAYS THEY CAN'T FIX IT. THERE IS NO RECALL. THERE IS A BULLETIN TELLING THE MECHANIC TO REBOOT THE SENSOR. SO IT CAN HAPPEN AGAIN WITHOUT NO WARNINGS!! I WAS ON A CITY STREET. NOT ONLY ARE MY CHILDREN AND I IN DANGER!! IT'S ALL THE PEOPLE THAT ARE DRIVING!!
Additional Notes:
WAS DRIVING DOWN THE ROAD AND THE AUTOMATIC BRAKE SENSOR CAME ON AND ALL WHEELS LOCKED UP ALMOST CAUSING SOMEONE TO REAREND ME NOW I'M AFRAID TO DRIVE THIS CAR HAS HAPPENS TO MY HUSBAND WHILE DRIVING ALSO NISSAN IS AWARE OF THE PROBLEM AND SAYS THEY CAN'T FIX IT. THERE IS NO RECALL. THERE IS A BULLETIN TELLING THE MECHANIC TO REBOOT THE SENSOR. SO IT CAN HAPPEN AGAIN WITHOUT NO WARNINGS!! I WAS ON A CITY STREET. NOT ONLY ARE MY CHILDREN AND I IN DANGER!! IT'S ALL THE PEOPLE THAT ARE DRIVING!!
Mfg Campaign: 11241186
Recall Date: Aug 1, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
FOUR TIMES OUR 2018 NISSAN ROGUE HAS ACTIVATED THE EMERGENCY BRAKING SYSTEM, WHEN SLOWING DOWN. AT ONE TIME ,WITH MY WIFE DRIVING THE ENGINE DIED ON A RAILROAD TRACKS. ENGINE RESTARTED BUT WAS SCARY. TAKEN TO NISSAN DEALERSHIP, TWICE, THEY REPLACED A SENSOR, STILL DID THE SAME PROBLEM TWO TIMES AFTER THAT. DEALER CANNOT FIND THE CAUSE. WE BOUGHT THE CAR FOR DEPENDABLE TRANSPORTATION, NOW WITH CAR SALESMEN KNOWING THIS PROBLEM, RESELLING THIS CAR IS A LOST CAUSE. NISSAN NEEDS TO BUY BACK THIS CAR.
Corrective Action:
FOUR TIMES OUR 2018 NISSAN ROGUE HAS ACTIVATED THE EMERGENCY BRAKING SYSTEM, WHEN SLOWING DOWN. AT ONE TIME ,WITH MY WIFE DRIVING THE ENGINE DIED ON A RAILROAD TRACKS. ENGINE RESTARTED BUT WAS SCARY. TAKEN TO NISSAN DEALERSHIP, TWICE, THEY REPLACED A SENSOR, STILL DID THE SAME PROBLEM TWO TIMES AFTER THAT. DEALER CANNOT FIND THE CAUSE. WE BOUGHT THE CAR FOR DEPENDABLE TRANSPORTATION, NOW WITH CAR SALESMEN KNOWING THIS PROBLEM, RESELLING THIS CAR IS A LOST CAUSE. NISSAN NEEDS TO BUY BACK THIS CAR.
Additional Notes:
FOUR TIMES OUR 2018 NISSAN ROGUE HAS ACTIVATED THE EMERGENCY BRAKING SYSTEM, WHEN SLOWING DOWN. AT ONE TIME ,WITH MY WIFE DRIVING THE ENGINE DIED ON A RAILROAD TRACKS. ENGINE RESTARTED BUT WAS SCARY. TAKEN TO NISSAN DEALERSHIP, TWICE, THEY REPLACED A SENSOR, STILL DID THE SAME PROBLEM TWO TIMES AFTER THAT. DEALER CANNOT FIND THE CAUSE. WE BOUGHT THE CAR FOR DEPENDABLE TRANSPORTATION, NOW WITH CAR SALESMEN KNOWING THIS PROBLEM, RESELLING THIS CAR IS A LOST CAUSE. NISSAN NEEDS TO BUY BACK THIS CAR.
Mfg Campaign: 11240964
Recall Date: Jul 31, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
COLLISION AVOIDANCE SYSTEM ACTIVATED WITHOUT CAUSE RESULTING IN VEHICLE SUDDENLY STOPPING ON ROADWAY.
Corrective Action:
COLLISION AVOIDANCE SYSTEM ACTIVATED WITHOUT CAUSE RESULTING IN VEHICLE SUDDENLY STOPPING ON ROADWAY.
Additional Notes:
COLLISION AVOIDANCE SYSTEM ACTIVATED WITHOUT CAUSE RESULTING IN VEHICLE SUDDENLY STOPPING ON ROADWAY.
Mfg Campaign: 11240975
Recall Date: Jul 31, 2019
Nissan North America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
COLLISION AVOIDANCE SYSTEM ACTIVATED WITHOUT CAUSE RESULTING IN VEHICLE SUDDENLY STOPPING ON ROADWAY.
Corrective Action:
COLLISION AVOIDANCE SYSTEM ACTIVATED WITHOUT CAUSE RESULTING IN VEHICLE SUDDENLY STOPPING ON ROADWAY.
Additional Notes:
COLLISION AVOIDANCE SYSTEM ACTIVATED WITHOUT CAUSE RESULTING IN VEHICLE SUDDENLY STOPPING ON ROADWAY.
Mfg Campaign: 11240975
Recall Date: Jul 31, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
COLLISION AVOIDANCE SYSTEM ACTIVATED WITHOUT CAUSE RESULTING IN VEHICLE SUDDENLY STOPPING ON ROADWAY.
Corrective Action:
COLLISION AVOIDANCE SYSTEM ACTIVATED WITHOUT CAUSE RESULTING IN VEHICLE SUDDENLY STOPPING ON ROADWAY.
Additional Notes:
COLLISION AVOIDANCE SYSTEM ACTIVATED WITHOUT CAUSE RESULTING IN VEHICLE SUDDENLY STOPPING ON ROADWAY.
Mfg Campaign: 11240975
Recall Date: Jul 31, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE FRONT EMERGENCY BRAKING ACTIVATES WHEN NOT REQUIRED CREATING A CLEAR AND EMINENT DANGER TO THE DRIVER, PASSENGER AND ANY VEHICLES IN THE VICINITY. THE NISSAN DEALERSHIP UPDATED THE SOFTWARE ON 7/25/2019 BUT IT IS STILL OCCURING AS OF 7/29/2019. THIS EVEN OCCURS AT HIGHWAY SPEED, WITH NO OBSTRUCTIONS AND CLEAR VISIBILITY.
Corrective Action:
THE VEHICLE FRONT EMERGENCY BRAKING ACTIVATES WHEN NOT REQUIRED CREATING A CLEAR AND EMINENT DANGER TO THE DRIVER, PASSENGER AND ANY VEHICLES IN THE VICINITY. THE NISSAN DEALERSHIP UPDATED THE SOFTWARE ON 7/25/2019 BUT IT IS STILL OCCURING AS OF 7/29/2019. THIS EVEN OCCURS AT HIGHWAY SPEED, WITH NO OBSTRUCTIONS AND CLEAR VISIBILITY.
Additional Notes:
THE VEHICLE FRONT EMERGENCY BRAKING ACTIVATES WHEN NOT REQUIRED CREATING A CLEAR AND EMINENT DANGER TO THE DRIVER, PASSENGER AND ANY VEHICLES IN THE VICINITY. THE NISSAN DEALERSHIP UPDATED THE SOFTWARE ON 7/25/2019 BUT IT IS STILL OCCURING AS OF 7/29/2019. THIS EVEN OCCURS AT HIGHWAY SPEED, WITH NO OBSTRUCTIONS AND CLEAR VISIBILITY.
Mfg Campaign: 11240532
Recall Date: Jul 30, 2019
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