Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2019-2021 Altima and 2020-2021 Sentra vehicles. Damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R23C3
Recall Date: Sep 8, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020-2022 Sentra vehicles. The left and/or right tie rod may bend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R23B3
Recall Date: Aug 15, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020 Sentra vehicles, equipped with LED headlights. The right-hand headlight aim may be misaligned. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R20B4
Recall Date: Apr 13, 2022
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Sentra vehicles. The left and/or right tie rod may be bent.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PM985
Recall Date: Jun 17, 2021
Consumer Complaints
294 ComplaintsNissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was driving to pick up some body as Rideshare driver on as part time, and i crashed into a car was parking on the side of the road, I still have no idea why is that happend. But i think the Malfunction Warning that was on dash got something to do with it!
Corrective Action:
I was driving to pick up some body as Rideshare driver on as part time, and i crashed into a car was parking on the side of the road, I still have no idea why is that happend. But i think the Malfunction Warning that was on dash got something to do with it!
Additional Notes:
I was driving to pick up some body as Rideshare driver on as part time, and i crashed into a car was parking on the side of the road, I still have no idea why is that happend. But i think the Malfunction Warning that was on dash got something to do with it!
Mfg Campaign: 11535647
Recall Date: Jul 31, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The forward collision warning keeps malfunctioning; it has done it a total of three times so far once when I first cranked up the car and was just sitting in it for about 10 minutes and it popped on as soon as I switched into drive and it wouldn’t allow me to move so I had to restart my car, second time was on the interstate and luckily nothing bad happened and third time it just popped on when I cranked my car and then cut off as I was driving
Corrective Action:
The forward collision warning keeps malfunctioning; it has done it a total of three times so far once when I first cranked up the car and was just sitting in it for about 10 minutes and it popped on as soon as I switched into drive and it wouldn’t allow me to move so I had to restart my car, second time was on the interstate and luckily nothing bad happened and third time it just popped on when I cranked my car and then cut off as I was driving
Additional Notes:
The forward collision warning keeps malfunctioning; it has done it a total of three times so far once when I first cranked up the car and was just sitting in it for about 10 minutes and it popped on as soon as I switched into drive and it wouldn’t allow me to move so I had to restart my car, second time was on the interstate and luckily nothing bad happened and third time it just popped on when I cranked my car and then cut off as I was driving
Mfg Campaign: 11529528
Recall Date: Jun 29, 2023
Nissan North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Tie rod end snapped/car will stop out of no where
Corrective Action:
Tie rod end snapped/car will stop out of no where
Additional Notes:
Tie rod end snapped/car will stop out of no where
Mfg Campaign: 11523921
Recall Date: May 25, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
Tie rod end snapped/car will stop out of no where
Corrective Action:
Tie rod end snapped/car will stop out of no where
Additional Notes:
Tie rod end snapped/car will stop out of no where
Mfg Campaign: 11523921
Recall Date: May 25, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Tie rod end snapped/car will stop out of no where
Corrective Action:
Tie rod end snapped/car will stop out of no where
Additional Notes:
Tie rod end snapped/car will stop out of no where
Mfg Campaign: 11523921
Recall Date: May 25, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On May 23, 2023, I have parked to pick up a grocery order. I did not shut the engine off. Once the order was loaded, I put my car in reverse. The car started to back up, and then completely shut off. An error message related to the key fob came on. I was able to successfully start the car again. I currently have the car at Hyman Brothers Nissan. Their diagnostics indicate a failure, however, they are unable to determine the source of the failure at this time. My main concern is having this happen again while driving with my 2 year old in his car seat. I previously reported an issue with my back up camera going blue. They have also received a code for that, but again, are unable to determine the source. The dealership's number is 804-378-0266, and Jimi is the service advisor. Since the vehicle is in their possession, I do not have documentation at this time. The contact stated that the only advice given to her by the dealership was to drive the vehicle more but she has concerns about that.
Corrective Action:
On May 23, 2023, I have parked to pick up a grocery order. I did not shut the engine off. Once the order was loaded, I put my car in reverse. The car started to back up, and then completely shut off. An error message related to the key fob came on. I was able to successfully start the car again. I currently have the car at Hyman Brothers Nissan. Their diagnostics indicate a failure, however, they are unable to determine the source of the failure at this time. My main concern is having this happen again while driving with my 2 year old in his car seat. I previously reported an issue with my back up camera going blue. They have also received a code for that, but again, are unable to determine the source. The dealership's number is 804-378-0266, and Jimi is the service advisor. Since the vehicle is in their possession, I do not have documentation at this time. The contact stated that the only advice given to her by the dealership was to drive the vehicle more but she has concerns about that.
Additional Notes:
On May 23, 2023, I have parked to pick up a grocery order. I did not shut the engine off. Once the order was loaded, I put my car in reverse. The car started to back up, and then completely shut off. An error message related to the key fob came on. I was able to successfully start the car again. I currently have the car at Hyman Brothers Nissan. Their diagnostics indicate a failure, however, they are unable to determine the source of the failure at this time. My main concern is having this happen again while driving with my 2 year old in his car seat. I previously reported an issue with my back up camera going blue. They have also received a code for that, but again, are unable to determine the source. The dealership's number is 804-378-0266, and Jimi is the service advisor. Since the vehicle is in their possession, I do not have documentation at this time. The contact stated that the only advice given to her by the dealership was to drive the vehicle more but she has concerns about that.
Mfg Campaign: 11523696
Recall Date: May 24, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On May 23, 2023, I have parked to pick up a grocery order. I did not shut the engine off. Once the order was loaded, I put my car in reverse. The car started to back up, and then completely shut off. An error message related to the key fob came on. I was able to successfully start the car again. I currently have the car at Hyman Brothers Nissan. Their diagnostics indicate a failure, however, they are unable to determine the source of the failure at this time. My main concern is having this happen again while driving with my 2 year old in his car seat. I previously reported an issue with my back up camera going blue. They have also received a code for that, but again, are unable to determine the source. The dealership's number is 804-378-0266, and Jimi is the service advisor. Since the vehicle is in their possession, I do not have documentation at this time. The contact stated that the only advice given to her by the dealership was to drive the vehicle more but she has concerns about that.
Corrective Action:
On May 23, 2023, I have parked to pick up a grocery order. I did not shut the engine off. Once the order was loaded, I put my car in reverse. The car started to back up, and then completely shut off. An error message related to the key fob came on. I was able to successfully start the car again. I currently have the car at Hyman Brothers Nissan. Their diagnostics indicate a failure, however, they are unable to determine the source of the failure at this time. My main concern is having this happen again while driving with my 2 year old in his car seat. I previously reported an issue with my back up camera going blue. They have also received a code for that, but again, are unable to determine the source. The dealership's number is 804-378-0266, and Jimi is the service advisor. Since the vehicle is in their possession, I do not have documentation at this time. The contact stated that the only advice given to her by the dealership was to drive the vehicle more but she has concerns about that.
Additional Notes:
On May 23, 2023, I have parked to pick up a grocery order. I did not shut the engine off. Once the order was loaded, I put my car in reverse. The car started to back up, and then completely shut off. An error message related to the key fob came on. I was able to successfully start the car again. I currently have the car at Hyman Brothers Nissan. Their diagnostics indicate a failure, however, they are unable to determine the source of the failure at this time. My main concern is having this happen again while driving with my 2 year old in his car seat. I previously reported an issue with my back up camera going blue. They have also received a code for that, but again, are unable to determine the source. The dealership's number is 804-378-0266, and Jimi is the service advisor. Since the vehicle is in their possession, I do not have documentation at this time. The contact stated that the only advice given to her by the dealership was to drive the vehicle more but she has concerns about that.
Mfg Campaign: 11523696
Recall Date: May 24, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On May 23, 2023, I have parked to pick up a grocery order. I did not shut the engine off. Once the order was loaded, I put my car in reverse. The car started to back up, and then completely shut off. An error message related to the key fob came on. I was able to successfully start the car again. I currently have the car at Hyman Brothers Nissan. Their diagnostics indicate a failure, however, they are unable to determine the source of the failure at this time. My main concern is having this happen again while driving with my 2 year old in his car seat. I previously reported an issue with my back up camera going blue. They have also received a code for that, but again, are unable to determine the source. The dealership's number is 804-378-0266, and Jimi is the service advisor. Since the vehicle is in their possession, I do not have documentation at this time. The contact stated that the only advice given to her by the dealership was to drive the vehicle more but she has concerns about that.
Corrective Action:
On May 23, 2023, I have parked to pick up a grocery order. I did not shut the engine off. Once the order was loaded, I put my car in reverse. The car started to back up, and then completely shut off. An error message related to the key fob came on. I was able to successfully start the car again. I currently have the car at Hyman Brothers Nissan. Their diagnostics indicate a failure, however, they are unable to determine the source of the failure at this time. My main concern is having this happen again while driving with my 2 year old in his car seat. I previously reported an issue with my back up camera going blue. They have also received a code for that, but again, are unable to determine the source. The dealership's number is 804-378-0266, and Jimi is the service advisor. Since the vehicle is in their possession, I do not have documentation at this time. The contact stated that the only advice given to her by the dealership was to drive the vehicle more but she has concerns about that.
Additional Notes:
On May 23, 2023, I have parked to pick up a grocery order. I did not shut the engine off. Once the order was loaded, I put my car in reverse. The car started to back up, and then completely shut off. An error message related to the key fob came on. I was able to successfully start the car again. I currently have the car at Hyman Brothers Nissan. Their diagnostics indicate a failure, however, they are unable to determine the source of the failure at this time. My main concern is having this happen again while driving with my 2 year old in his car seat. I previously reported an issue with my back up camera going blue. They have also received a code for that, but again, are unable to determine the source. The dealership's number is 804-378-0266, and Jimi is the service advisor. Since the vehicle is in their possession, I do not have documentation at this time. The contact stated that the only advice given to her by the dealership was to drive the vehicle more but she has concerns about that.
Mfg Campaign: 11523696
Recall Date: May 24, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
car died wont start until jumped has done it 3 times
Corrective Action:
car died wont start until jumped has done it 3 times
Additional Notes:
car died wont start until jumped has done it 3 times
Mfg Campaign: 11521763
Recall Date: May 12, 2023
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was traveling on a multi lane road at a speed of approximately 45 mph. There were cars directly behind me. Multiple pedestrian crossings were in front of me but the pedestrians had already crossed the road and were safely on the sidewalk. However, the caution lights from the crosswalk were still illuminated from the pedestrians that had previously crossed. As I reached the pedestrian crossing, the vehicle’s front collision warning system activated and immediately applied heavy brake pressure. There was nothing I could do to override it and since there was nothing in front of my vehicle, the cars behind me were not expecting a sudden stop. The car behind me was able to stop in time but narrowly avoided a collision with the rear of my vehicle as a result.
Corrective Action:
I was traveling on a multi lane road at a speed of approximately 45 mph. There were cars directly behind me. Multiple pedestrian crossings were in front of me but the pedestrians had already crossed the road and were safely on the sidewalk. However, the caution lights from the crosswalk were still illuminated from the pedestrians that had previously crossed. As I reached the pedestrian crossing, the vehicle’s front collision warning system activated and immediately applied heavy brake pressure. There was nothing I could do to override it and since there was nothing in front of my vehicle, the cars behind me were not expecting a sudden stop. The car behind me was able to stop in time but narrowly avoided a collision with the rear of my vehicle as a result.
Additional Notes:
I was traveling on a multi lane road at a speed of approximately 45 mph. There were cars directly behind me. Multiple pedestrian crossings were in front of me but the pedestrians had already crossed the road and were safely on the sidewalk. However, the caution lights from the crosswalk were still illuminated from the pedestrians that had previously crossed. As I reached the pedestrian crossing, the vehicle’s front collision warning system activated and immediately applied heavy brake pressure. There was nothing I could do to override it and since there was nothing in front of my vehicle, the cars behind me were not expecting a sudden stop. The car behind me was able to stop in time but narrowly avoided a collision with the rear of my vehicle as a result.
Mfg Campaign: 11519596
Recall Date: Apr 29, 2023
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was traveling on a multi lane road at a speed of approximately 45 mph. There were cars directly behind me. Multiple pedestrian crossings were in front of me but the pedestrians had already crossed the road and were safely on the sidewalk. However, the caution lights from the crosswalk were still illuminated from the pedestrians that had previously crossed. As I reached the pedestrian crossing, the vehicle’s front collision warning system activated and immediately applied heavy brake pressure. There was nothing I could do to override it and since there was nothing in front of my vehicle, the cars behind me were not expecting a sudden stop. The car behind me was able to stop in time but narrowly avoided a collision with the rear of my vehicle as a result.
Corrective Action:
I was traveling on a multi lane road at a speed of approximately 45 mph. There were cars directly behind me. Multiple pedestrian crossings were in front of me but the pedestrians had already crossed the road and were safely on the sidewalk. However, the caution lights from the crosswalk were still illuminated from the pedestrians that had previously crossed. As I reached the pedestrian crossing, the vehicle’s front collision warning system activated and immediately applied heavy brake pressure. There was nothing I could do to override it and since there was nothing in front of my vehicle, the cars behind me were not expecting a sudden stop. The car behind me was able to stop in time but narrowly avoided a collision with the rear of my vehicle as a result.
Additional Notes:
I was traveling on a multi lane road at a speed of approximately 45 mph. There were cars directly behind me. Multiple pedestrian crossings were in front of me but the pedestrians had already crossed the road and were safely on the sidewalk. However, the caution lights from the crosswalk were still illuminated from the pedestrians that had previously crossed. As I reached the pedestrian crossing, the vehicle’s front collision warning system activated and immediately applied heavy brake pressure. There was nothing I could do to override it and since there was nothing in front of my vehicle, the cars behind me were not expecting a sudden stop. The car behind me was able to stop in time but narrowly avoided a collision with the rear of my vehicle as a result.
Mfg Campaign: 11519596
Recall Date: Apr 29, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was traveling on a multi lane road at a speed of approximately 45 mph. There were cars directly behind me. Multiple pedestrian crossings were in front of me but the pedestrians had already crossed the road and were safely on the sidewalk. However, the caution lights from the crosswalk were still illuminated from the pedestrians that had previously crossed. As I reached the pedestrian crossing, the vehicle’s front collision warning system activated and immediately applied heavy brake pressure. There was nothing I could do to override it and since there was nothing in front of my vehicle, the cars behind me were not expecting a sudden stop. The car behind me was able to stop in time but narrowly avoided a collision with the rear of my vehicle as a result.
Corrective Action:
I was traveling on a multi lane road at a speed of approximately 45 mph. There were cars directly behind me. Multiple pedestrian crossings were in front of me but the pedestrians had already crossed the road and were safely on the sidewalk. However, the caution lights from the crosswalk were still illuminated from the pedestrians that had previously crossed. As I reached the pedestrian crossing, the vehicle’s front collision warning system activated and immediately applied heavy brake pressure. There was nothing I could do to override it and since there was nothing in front of my vehicle, the cars behind me were not expecting a sudden stop. The car behind me was able to stop in time but narrowly avoided a collision with the rear of my vehicle as a result.
Additional Notes:
I was traveling on a multi lane road at a speed of approximately 45 mph. There were cars directly behind me. Multiple pedestrian crossings were in front of me but the pedestrians had already crossed the road and were safely on the sidewalk. However, the caution lights from the crosswalk were still illuminated from the pedestrians that had previously crossed. As I reached the pedestrian crossing, the vehicle’s front collision warning system activated and immediately applied heavy brake pressure. There was nothing I could do to override it and since there was nothing in front of my vehicle, the cars behind me were not expecting a sudden stop. The car behind me was able to stop in time but narrowly avoided a collision with the rear of my vehicle as a result.
Mfg Campaign: 11519596
Recall Date: Apr 29, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.
Corrective Action:
I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.
Additional Notes:
I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.
Mfg Campaign: 11517577
Recall Date: Apr 18, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.
Corrective Action:
I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.
Additional Notes:
I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.
Mfg Campaign: 11517577
Recall Date: Apr 18, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.
Corrective Action:
I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.
Additional Notes:
I purchased this vehicle new (172 miles) from a dealership that also sells used cars. The vehicle was driven from a dealership about 75 miles away from where I purchased the car. I was told the other miles were from test drives. I think the car salesman switched cars after the test-drive, while I was calling my insurance company (can't prove it). I never returned to that dealership. I took my car to a dealership closer to my home for service several times. The automatic braking system, forward collision warning, the adaptive cruise control all malfunction on a regular basis. The service person told me that Nissan couldn't service these issues without the manufacture of the braking systems approval. The dealership gave me paperwork on my first complaint- no repairs were made. The dealership gave me paperwork on my second visit stating intermittent electrical issues- no repairs were made. I did not receive paperwork on my 3rd visit. My 3year/36,000 miles bumper to bumper warranty (that never got used) has expired. I decided to live with these issues because the car runs well- getting a lawyer seems pointless. I took my car to a different dealership (over 45 miles away) because of the steering. I was told that it would cost me $170 for diagnosis. I agreed to the charge. The service person then had me call Nissan to get a work order number ( I found that very odd) Why didn't the service person call Nissan? A mechanic looked at the car and told me that I need a new power steering rack and that it isn't covered under warranty. I asked about the recall on the tie rod ends. I was told the tie rod ends have no bearing (ha,ha) on the power steering rack. I was told the power steering rack would cost $2,800 to have installed. The mechanic said he wouldn't drive the car because a wheel might come off while driving. I wasn't charge for my visit and didn't receive any paperwork. My car is parked in my garage with 47,xxx miles on it and is unsafe to drive.
Mfg Campaign: 11517577
Recall Date: Apr 18, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist. The vehicle was taken to the dealer, where the passenger’s side front wheel bearing and passenger’s side front axle were replaced; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle lost power of steering assist. The contact related the failure to NHTSA Campaign Number: 21V461000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2020 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist. The vehicle was taken to the dealer, where the passenger’s side front wheel bearing and passenger’s side front axle were replaced; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle lost power of steering assist. The contact related the failure to NHTSA Campaign Number: 21V461000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2020 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist. The vehicle was taken to the dealer, where the passenger’s side front wheel bearing and passenger’s side front axle were replaced; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle lost power of steering assist. The contact related the failure to NHTSA Campaign Number: 21V461000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11514572
Recall Date: Mar 30, 2023
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result. I came out of the car, opened the trunk, and closed the trunk. When I went back into the car, the rear camera was showing on the screen. I made a video as well.
Corrective Action:
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result. I came out of the car, opened the trunk, and closed the trunk. When I went back into the car, the rear camera was showing on the screen. I made a video as well.
Additional Notes:
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result. I came out of the car, opened the trunk, and closed the trunk. When I went back into the car, the rear camera was showing on the screen. I made a video as well.
Mfg Campaign: 11514116
Recall Date: Mar 28, 2023
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result. I came out of the car, opened the trunk, and closed the trunk. When I went back into the car, the rear camera was showing on the screen. I made a video as well.
Corrective Action:
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result. I came out of the car, opened the trunk, and closed the trunk. When I went back into the car, the rear camera was showing on the screen. I made a video as well.
Additional Notes:
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result. I came out of the car, opened the trunk, and closed the trunk. When I went back into the car, the rear camera was showing on the screen. I made a video as well.
Mfg Campaign: 11514116
Recall Date: Mar 28, 2023
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result. I came out of the car, opened the trunk, and closed the trunk. When I went back into the car, the rear camera was showing on the screen. I made a video as well.
Corrective Action:
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result. I came out of the car, opened the trunk, and closed the trunk. When I went back into the car, the rear camera was showing on the screen. I made a video as well.
Additional Notes:
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result. I came out of the car, opened the trunk, and closed the trunk. When I went back into the car, the rear camera was showing on the screen. I made a video as well.
Mfg Campaign: 11514116
Recall Date: Mar 28, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Emergency brake applied for no reason
Corrective Action:
Emergency brake applied for no reason
Additional Notes:
Emergency brake applied for no reason
Mfg Campaign: 11513791
Recall Date: Mar 26, 2023
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