Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2019-2021 Altima and 2020-2021 Sentra vehicles. Damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R23C3
Recall Date: Sep 8, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020-2022 Sentra vehicles. The left and/or right tie rod may bend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R23B3
Recall Date: Aug 15, 2023
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020 Sentra vehicles, equipped with LED headlights. The right-hand headlight aim may be misaligned. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R20B4
Recall Date: Apr 13, 2022
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Sentra vehicles. The left and/or right tie rod may be bent.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PM985
Recall Date: Jun 17, 2021
Consumer Complaints
294 ComplaintsNissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Nissan Sentra. The contact stated while driving at undisclosed speeds, the steering wheel was vibrating. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2020 Nissan Sentra. The contact stated while driving at undisclosed speeds, the steering wheel was vibrating. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2020 Nissan Sentra. The contact stated while driving at undisclosed speeds, the steering wheel was vibrating. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 30,000.
Mfg Campaign: 11564905
Recall Date: Jan 11, 2024
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2020 Nissan Sentra. The contact stated that their backup camera would fail to display the rear view intermittently. The contact received notification of NHTSA Campaign Number: 23V628000 (Back Over Prevention). The contact stated the failure persisted despite the recall remedy being completed. The vehicle was taken to the dealer who inspected the vehicle under NHTSA Campaign Number: 23V628000 (Back Over Prevention) and determined that the camera did not need to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 16,000.
Corrective Action:
The contact owns a 2020 Nissan Sentra. The contact stated that their backup camera would fail to display the rear view intermittently. The contact received notification of NHTSA Campaign Number: 23V628000 (Back Over Prevention). The contact stated the failure persisted despite the recall remedy being completed. The vehicle was taken to the dealer who inspected the vehicle under NHTSA Campaign Number: 23V628000 (Back Over Prevention) and determined that the camera did not need to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 16,000.
Additional Notes:
The contact owns a 2020 Nissan Sentra. The contact stated that their backup camera would fail to display the rear view intermittently. The contact received notification of NHTSA Campaign Number: 23V628000 (Back Over Prevention). The contact stated the failure persisted despite the recall remedy being completed. The vehicle was taken to the dealer who inspected the vehicle under NHTSA Campaign Number: 23V628000 (Back Over Prevention) and determined that the camera did not need to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 16,000.
Mfg Campaign: 11563529
Recall Date: Jan 4, 2024
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11563530
Recall Date: Jan 4, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Drivers side door will not open at all on cold mornings. All other doors work properly. Locking mechanism won’t unlock door, manually or with key fob. Classic Nissan of Sanford and Nissan Corporate were made aware and state there is nothing they can or will do. They were informed around 15k miles and said “wait for it to warm up.” But if I have my emergency I literally cannot get out of the car unless I crawl over the center console, which is really hard to do as I have a disability!!! If I were to be in an emergency I would not be able to get out of the car easily and would probably die. I cannot get into the car in the colder mornings but only that door, so it’s not a lock or motor issue.
Corrective Action:
Drivers side door will not open at all on cold mornings. All other doors work properly. Locking mechanism won’t unlock door, manually or with key fob. Classic Nissan of Sanford and Nissan Corporate were made aware and state there is nothing they can or will do. They were informed around 15k miles and said “wait for it to warm up.” But if I have my emergency I literally cannot get out of the car unless I crawl over the center console, which is really hard to do as I have a disability!!! If I were to be in an emergency I would not be able to get out of the car easily and would probably die. I cannot get into the car in the colder mornings but only that door, so it’s not a lock or motor issue.
Additional Notes:
Drivers side door will not open at all on cold mornings. All other doors work properly. Locking mechanism won’t unlock door, manually or with key fob. Classic Nissan of Sanford and Nissan Corporate were made aware and state there is nothing they can or will do. They were informed around 15k miles and said “wait for it to warm up.” But if I have my emergency I literally cannot get out of the car unless I crawl over the center console, which is really hard to do as I have a disability!!! If I were to be in an emergency I would not be able to get out of the car easily and would probably die. I cannot get into the car in the colder mornings but only that door, so it’s not a lock or motor issue.
Mfg Campaign: 11558890
Recall Date: Dec 7, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Backup camera failed. The camera went blank and I was unable to view behind me which could lead to potential injuring of myself or others. Dealer inspected and did not fix.
Corrective Action:
Backup camera failed. The camera went blank and I was unable to view behind me which could lead to potential injuring of myself or others. Dealer inspected and did not fix.
Additional Notes:
Backup camera failed. The camera went blank and I was unable to view behind me which could lead to potential injuring of myself or others. Dealer inspected and did not fix.
Mfg Campaign: 11558459
Recall Date: Dec 4, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11553027
Recall Date: Nov 1, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
Im filing a complaint iv had more recalls on this car then i ever did on any other brand this is the second recall i had for the tire rod which was already replaced with a new version of the original tire rod then they tell me oh u need a new back up camera and front lights that had recalls as well i do not feel safe driving my car and they sai d there is nothing they can do im furious. When i drive my car the wheel is constantly shaking and thats what the notice said to be weary of. As for the emergency breaking its been happening to often when im going down a road the emergency signal goes off and the breaks engage on my car when there is no other veichles around this should deffinatly be looked into
Corrective Action:
Im filing a complaint iv had more recalls on this car then i ever did on any other brand this is the second recall i had for the tire rod which was already replaced with a new version of the original tire rod then they tell me oh u need a new back up camera and front lights that had recalls as well i do not feel safe driving my car and they sai d there is nothing they can do im furious. When i drive my car the wheel is constantly shaking and thats what the notice said to be weary of. As for the emergency breaking its been happening to often when im going down a road the emergency signal goes off and the breaks engage on my car when there is no other veichles around this should deffinatly be looked into
Additional Notes:
Im filing a complaint iv had more recalls on this car then i ever did on any other brand this is the second recall i had for the tire rod which was already replaced with a new version of the original tire rod then they tell me oh u need a new back up camera and front lights that had recalls as well i do not feel safe driving my car and they sai d there is nothing they can do im furious. When i drive my car the wheel is constantly shaking and thats what the notice said to be weary of. As for the emergency breaking its been happening to often when im going down a road the emergency signal goes off and the breaks engage on my car when there is no other veichles around this should deffinatly be looked into
Mfg Campaign: 11552834
Recall Date: Oct 31, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Im filing a complaint iv had more recalls on this car then i ever did on any other brand this is the second recall i had for the tire rod which was already replaced with a new version of the original tire rod then they tell me oh u need a new back up camera and front lights that had recalls as well i do not feel safe driving my car and they sai d there is nothing they can do im furious. When i drive my car the wheel is constantly shaking and thats what the notice said to be weary of. As for the emergency breaking its been happening to often when im going down a road the emergency signal goes off and the breaks engage on my car when there is no other veichles around this should deffinatly be looked into
Corrective Action:
Im filing a complaint iv had more recalls on this car then i ever did on any other brand this is the second recall i had for the tire rod which was already replaced with a new version of the original tire rod then they tell me oh u need a new back up camera and front lights that had recalls as well i do not feel safe driving my car and they sai d there is nothing they can do im furious. When i drive my car the wheel is constantly shaking and thats what the notice said to be weary of. As for the emergency breaking its been happening to often when im going down a road the emergency signal goes off and the breaks engage on my car when there is no other veichles around this should deffinatly be looked into
Additional Notes:
Im filing a complaint iv had more recalls on this car then i ever did on any other brand this is the second recall i had for the tire rod which was already replaced with a new version of the original tire rod then they tell me oh u need a new back up camera and front lights that had recalls as well i do not feel safe driving my car and they sai d there is nothing they can do im furious. When i drive my car the wheel is constantly shaking and thats what the notice said to be weary of. As for the emergency breaking its been happening to often when im going down a road the emergency signal goes off and the breaks engage on my car when there is no other veichles around this should deffinatly be looked into
Mfg Campaign: 11552834
Recall Date: Oct 31, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
Car was in a hit and run accident on June 29, 2023 where another car slid up the whole passenger side of the car damaging the front side so car could not be driven. Car was repaired, given back but not performing correctly. Car was taken back and told unsafe to drive. They did more repairs on the car, gave it back and car still not performing correctly. Car taken back for a second time, deemed unsafe, repaired, and given back. Car still didn't seem to be right. On October 21, 2023 daughter was on the way to Nissan to check out a recall on tie rods because we just got a letter in the mail about them. The car started to vibrate. My daughter tried to pull off the road but the steering would not allow her to control the car. The car ended up in the middle median. She was cut out of the car and has hand injuries. Allstate is working on new claim. Car is total loss. Claim # [XXX] Claim agent :Nina Fandaco INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Car was in a hit and run accident on June 29, 2023 where another car slid up the whole passenger side of the car damaging the front side so car could not be driven. Car was repaired, given back but not performing correctly. Car was taken back and told unsafe to drive. They did more repairs on the car, gave it back and car still not performing correctly. Car taken back for a second time, deemed unsafe, repaired, and given back. Car still didn't seem to be right. On October 21, 2023 daughter was on the way to Nissan to check out a recall on tie rods because we just got a letter in the mail about them. The car started to vibrate. My daughter tried to pull off the road but the steering would not allow her to control the car. The car ended up in the middle median. She was cut out of the car and has hand injuries. Allstate is working on new claim. Car is total loss. Claim # [XXX] Claim agent :Nina Fandaco INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Car was in a hit and run accident on June 29, 2023 where another car slid up the whole passenger side of the car damaging the front side so car could not be driven. Car was repaired, given back but not performing correctly. Car was taken back and told unsafe to drive. They did more repairs on the car, gave it back and car still not performing correctly. Car taken back for a second time, deemed unsafe, repaired, and given back. Car still didn't seem to be right. On October 21, 2023 daughter was on the way to Nissan to check out a recall on tie rods because we just got a letter in the mail about them. The car started to vibrate. My daughter tried to pull off the road but the steering would not allow her to control the car. The car ended up in the middle median. She was cut out of the car and has hand injuries. Allstate is working on new claim. Car is total loss. Claim # [XXX] Claim agent :Nina Fandaco INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11552859
Recall Date: Oct 31, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car was in a hit and run accident on June 29, 2023 where another car slid up the whole passenger side of the car damaging the front side so car could not be driven. Car was repaired, given back but not performing correctly. Car was taken back and told unsafe to drive. They did more repairs on the car, gave it back and car still not performing correctly. Car taken back for a second time, deemed unsafe, repaired, and given back. Car still didn't seem to be right. On October 21, 2023 daughter was on the way to Nissan to check out a recall on tie rods because we just got a letter in the mail about them. The car started to vibrate. My daughter tried to pull off the road but the steering would not allow her to control the car. The car ended up in the middle median. She was cut out of the car and has hand injuries. Allstate is working on new claim. Car is total loss. Claim # [XXX] Claim agent :Nina Fandaco INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Car was in a hit and run accident on June 29, 2023 where another car slid up the whole passenger side of the car damaging the front side so car could not be driven. Car was repaired, given back but not performing correctly. Car was taken back and told unsafe to drive. They did more repairs on the car, gave it back and car still not performing correctly. Car taken back for a second time, deemed unsafe, repaired, and given back. Car still didn't seem to be right. On October 21, 2023 daughter was on the way to Nissan to check out a recall on tie rods because we just got a letter in the mail about them. The car started to vibrate. My daughter tried to pull off the road but the steering would not allow her to control the car. The car ended up in the middle median. She was cut out of the car and has hand injuries. Allstate is working on new claim. Car is total loss. Claim # [XXX] Claim agent :Nina Fandaco INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Car was in a hit and run accident on June 29, 2023 where another car slid up the whole passenger side of the car damaging the front side so car could not be driven. Car was repaired, given back but not performing correctly. Car was taken back and told unsafe to drive. They did more repairs on the car, gave it back and car still not performing correctly. Car taken back for a second time, deemed unsafe, repaired, and given back. Car still didn't seem to be right. On October 21, 2023 daughter was on the way to Nissan to check out a recall on tie rods because we just got a letter in the mail about them. The car started to vibrate. My daughter tried to pull off the road but the steering would not allow her to control the car. The car ended up in the middle median. She was cut out of the car and has hand injuries. Allstate is working on new claim. Car is total loss. Claim # [XXX] Claim agent :Nina Fandaco INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11552859
Recall Date: Oct 31, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am writing to bring to your attention a critical issue regarding the recent malfunction of the actuator system in my 2020 Nissan Sentra. As a concerned consumer, I am compelled to report the circumstances that have led to significant safety concerns and financial burden. The details of this case are as follows: Vehicle Information: 2020 Nissan Sentra with approximately 43,000 miles. Initial Observation: It was discovered post-warranty that the car's locking mechanism was not functioning correctly. While I had assumed that the vehicle was locking upon using the key fob, it was only recently brought to my attention that this was not the case. Diagnostic Evaluation: Upon consulting a Nissan dealership, it was determined that the Actuator of the driver's door was defective and required immediate replacement. I consented to the suggested repair, which incurred an unexpected cost of $750. Unforeseen Complications: Following the initial repair, I was informed that the remaining actuators would also require replacement, posing an exorbitant additional financial burden. This development led to a grave concern as the sudden failure of all four actuators within a short span indicates a potential systemic issue rather than an isolated incident. Communication with Nissan: A formal request was made to Nissan for a thorough review of my case, under the reference number #49629281. However, despite the seriousness of the matter, I have yet to receive any substantial response or acknowledgement from Nissan, even after a waiting period of nearly two months. Considering the potential safety hazards and the unjustifiable financial strain imposed on me as a consumer, it is imperative that this matter is investigated further. The concurrent failure of all four actuators in a relatively new vehicle strongly suggests the possibility of an underlying electrical fault or a systemic defect in the manufacturing process.
Corrective Action:
I am writing to bring to your attention a critical issue regarding the recent malfunction of the actuator system in my 2020 Nissan Sentra. As a concerned consumer, I am compelled to report the circumstances that have led to significant safety concerns and financial burden. The details of this case are as follows: Vehicle Information: 2020 Nissan Sentra with approximately 43,000 miles. Initial Observation: It was discovered post-warranty that the car's locking mechanism was not functioning correctly. While I had assumed that the vehicle was locking upon using the key fob, it was only recently brought to my attention that this was not the case. Diagnostic Evaluation: Upon consulting a Nissan dealership, it was determined that the Actuator of the driver's door was defective and required immediate replacement. I consented to the suggested repair, which incurred an unexpected cost of $750. Unforeseen Complications: Following the initial repair, I was informed that the remaining actuators would also require replacement, posing an exorbitant additional financial burden. This development led to a grave concern as the sudden failure of all four actuators within a short span indicates a potential systemic issue rather than an isolated incident. Communication with Nissan: A formal request was made to Nissan for a thorough review of my case, under the reference number #49629281. However, despite the seriousness of the matter, I have yet to receive any substantial response or acknowledgement from Nissan, even after a waiting period of nearly two months. Considering the potential safety hazards and the unjustifiable financial strain imposed on me as a consumer, it is imperative that this matter is investigated further. The concurrent failure of all four actuators in a relatively new vehicle strongly suggests the possibility of an underlying electrical fault or a systemic defect in the manufacturing process.
Additional Notes:
I am writing to bring to your attention a critical issue regarding the recent malfunction of the actuator system in my 2020 Nissan Sentra. As a concerned consumer, I am compelled to report the circumstances that have led to significant safety concerns and financial burden. The details of this case are as follows: Vehicle Information: 2020 Nissan Sentra with approximately 43,000 miles. Initial Observation: It was discovered post-warranty that the car's locking mechanism was not functioning correctly. While I had assumed that the vehicle was locking upon using the key fob, it was only recently brought to my attention that this was not the case. Diagnostic Evaluation: Upon consulting a Nissan dealership, it was determined that the Actuator of the driver's door was defective and required immediate replacement. I consented to the suggested repair, which incurred an unexpected cost of $750. Unforeseen Complications: Following the initial repair, I was informed that the remaining actuators would also require replacement, posing an exorbitant additional financial burden. This development led to a grave concern as the sudden failure of all four actuators within a short span indicates a potential systemic issue rather than an isolated incident. Communication with Nissan: A formal request was made to Nissan for a thorough review of my case, under the reference number #49629281. However, despite the seriousness of the matter, I have yet to receive any substantial response or acknowledgement from Nissan, even after a waiting period of nearly two months. Considering the potential safety hazards and the unjustifiable financial strain imposed on me as a consumer, it is imperative that this matter is investigated further. The concurrent failure of all four actuators in a relatively new vehicle strongly suggests the possibility of an underlying electrical fault or a systemic defect in the manufacturing process.
Mfg Campaign: 11551844
Recall Date: Oct 25, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Nissan Sentra. The contact stated while driving 60 MPH and attempting to accelerate above 65 MPH, the vehicle began to vibrate violently, prompting the contact to decelerate. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the passenger’s side tie rod. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V581000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2020 Nissan Sentra. The contact stated while driving 60 MPH and attempting to accelerate above 65 MPH, the vehicle began to vibrate violently, prompting the contact to decelerate. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the passenger’s side tie rod. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V581000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2020 Nissan Sentra. The contact stated while driving 60 MPH and attempting to accelerate above 65 MPH, the vehicle began to vibrate violently, prompting the contact to decelerate. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the passenger’s side tie rod. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V581000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 50,000.
Mfg Campaign: 11551894
Recall Date: Oct 25, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was an abnormal clunking sound coming from the front passenger’s side of the vehicle. The vehicle was taken to the dealer to be diagnosed and the contact was informed that there was play inside the steering column. The dealer performed a complementary alignment check. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,037. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was an abnormal clunking sound coming from the front passenger’s side of the vehicle. The vehicle was taken to the dealer to be diagnosed and the contact was informed that there was play inside the steering column. The dealer performed a complementary alignment check. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,037. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was an abnormal clunking sound coming from the front passenger’s side of the vehicle. The vehicle was taken to the dealer to be diagnosed and the contact was informed that there was play inside the steering column. The dealer performed a complementary alignment check. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,037. VIN tool confirms parts not available.
Mfg Campaign: 11551047
Recall Date: Oct 20, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 45 MPH, there was a vibration in the steering wheel. The contact stated that while following the roadway in a left or right turn, the front tires started to vibrate, which made steering and controlling the vehicle very difficult. The contact stated no warning lights were illuminated. The contact drove the vehicle to an independent mechanic who diagnosed and determined that the vehicle front tie rods needed to be replaced. The mechanic advised the contact that there was a recall for the failure. The contact then remembered receiving notification of NHTSA Campaign Number: 23V581000 (Steering). The failure mileage was approximately 89,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 45 MPH, there was a vibration in the steering wheel. The contact stated that while following the roadway in a left or right turn, the front tires started to vibrate, which made steering and controlling the vehicle very difficult. The contact stated no warning lights were illuminated. The contact drove the vehicle to an independent mechanic who diagnosed and determined that the vehicle front tie rods needed to be replaced. The mechanic advised the contact that there was a recall for the failure. The contact then remembered receiving notification of NHTSA Campaign Number: 23V581000 (Steering). The failure mileage was approximately 89,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 45 MPH, there was a vibration in the steering wheel. The contact stated that while following the roadway in a left or right turn, the front tires started to vibrate, which made steering and controlling the vehicle very difficult. The contact stated no warning lights were illuminated. The contact drove the vehicle to an independent mechanic who diagnosed and determined that the vehicle front tie rods needed to be replaced. The mechanic advised the contact that there was a recall for the failure. The contact then remembered receiving notification of NHTSA Campaign Number: 23V581000 (Steering). The failure mileage was approximately 89,000. VIN tool confirms parts not available.
Mfg Campaign: 11550866
Recall Date: Oct 19, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the steering wheel was turned, and the vehicle made an abnormal sound. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the steering wheel was turned, and the vehicle made an abnormal sound. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the steering wheel was turned, and the vehicle made an abnormal sound. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Mfg Campaign: 11549735
Recall Date: Oct 13, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his son was driving at an undisclosed speed, the contact stated his son slowed down the vehicle to make a turn. The contact's son stated he heard a loud noise and the tire pressure warning light illuminated. The contact stated his son parked the vehicle and the contact's son noticed that the front passenger side tire was flat. The contact's son replaced the flat tire with the spare tire. The contact's son drove the vehicle to a local tire shop and purchased a replacement tire. The contact stated that three days later, while the contact's son was driving, the tie rod fractured. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured tie rod. The tie rod needs replaced. The dealer confirmed that parts were not yet available. The dealer informed the contact that the recall repair did not apply because the driver had to come in contact with a pothole or a curb to cause the damage. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 18,500. VIN Tool Confirms Parts Not Available
Corrective Action:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his son was driving at an undisclosed speed, the contact stated his son slowed down the vehicle to make a turn. The contact's son stated he heard a loud noise and the tire pressure warning light illuminated. The contact stated his son parked the vehicle and the contact's son noticed that the front passenger side tire was flat. The contact's son replaced the flat tire with the spare tire. The contact's son drove the vehicle to a local tire shop and purchased a replacement tire. The contact stated that three days later, while the contact's son was driving, the tie rod fractured. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured tie rod. The tie rod needs replaced. The dealer confirmed that parts were not yet available. The dealer informed the contact that the recall repair did not apply because the driver had to come in contact with a pothole or a curb to cause the damage. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 18,500. VIN Tool Confirms Parts Not Available
Additional Notes:
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his son was driving at an undisclosed speed, the contact stated his son slowed down the vehicle to make a turn. The contact's son stated he heard a loud noise and the tire pressure warning light illuminated. The contact stated his son parked the vehicle and the contact's son noticed that the front passenger side tire was flat. The contact's son replaced the flat tire with the spare tire. The contact's son drove the vehicle to a local tire shop and purchased a replacement tire. The contact stated that three days later, while the contact's son was driving, the tie rod fractured. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured tie rod. The tie rod needs replaced. The dealer confirmed that parts were not yet available. The dealer informed the contact that the recall repair did not apply because the driver had to come in contact with a pothole or a curb to cause the damage. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 18,500. VIN Tool Confirms Parts Not Available
Mfg Campaign: 11549553
Recall Date: Oct 12, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
My car was taken to Nissan dealership three times and I was told it was safe to drive as they felt it was the recall for tie rod ends that have not been released for replacement at this time. I continued to have issues but was waiting to have tie rod ends replaced. I was turning into my driveway at a low rate of speed when I felt and heard a pop in my front end. After the pop I could move my steering wheel to either side approximately three inches and hear and feel the front end pop. The car is presently at Gateway Nissan in Greeneville TN. I am getting a run around from Nissan at this time as to wether they will pay for the car to be fixed or not. Gateway Nissan has inspected the car and diagnosed the failure of the steering rack. The attached video shows the third time the vibration occurred and the sound is the vibration which did not stop until the car stopped. I was sent out being told it was perfectly safe to drive. This occurred on Sept, 13, 2023 while car was still under warranty. Their phone number is 423-639-5151
Corrective Action:
My car was taken to Nissan dealership three times and I was told it was safe to drive as they felt it was the recall for tie rod ends that have not been released for replacement at this time. I continued to have issues but was waiting to have tie rod ends replaced. I was turning into my driveway at a low rate of speed when I felt and heard a pop in my front end. After the pop I could move my steering wheel to either side approximately three inches and hear and feel the front end pop. The car is presently at Gateway Nissan in Greeneville TN. I am getting a run around from Nissan at this time as to wether they will pay for the car to be fixed or not. Gateway Nissan has inspected the car and diagnosed the failure of the steering rack. The attached video shows the third time the vibration occurred and the sound is the vibration which did not stop until the car stopped. I was sent out being told it was perfectly safe to drive. This occurred on Sept, 13, 2023 while car was still under warranty. Their phone number is 423-639-5151
Additional Notes:
My car was taken to Nissan dealership three times and I was told it was safe to drive as they felt it was the recall for tie rod ends that have not been released for replacement at this time. I continued to have issues but was waiting to have tie rod ends replaced. I was turning into my driveway at a low rate of speed when I felt and heard a pop in my front end. After the pop I could move my steering wheel to either side approximately three inches and hear and feel the front end pop. The car is presently at Gateway Nissan in Greeneville TN. I am getting a run around from Nissan at this time as to wether they will pay for the car to be fixed or not. Gateway Nissan has inspected the car and diagnosed the failure of the steering rack. The attached video shows the third time the vibration occurred and the sound is the vibration which did not stop until the car stopped. I was sent out being told it was perfectly safe to drive. This occurred on Sept, 13, 2023 while car was still under warranty. Their phone number is 423-639-5151
Mfg Campaign: 11549282
Recall Date: Oct 10, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The door locks simultaneously stopped working on the vehicle at the same time. The key fob chimes and the lights flash on the car but nothing happens with the door locks. The fuses all check out and you hear a sound when pushing the lock and unlock button but nothing happens. Faulty actuators seem to be a recurring problem with Nissan that I am hearing from other Sentra owners. This definitely presents a safety hazard because I have to manually lock all doors when I get out of the car. Also, in the event of an emergency I can not enter the car unless I undo the key fob and use the key to unlock it manually. I would hate for something to happen to me or my family while waiting to get in the car with how high crime has gotten with car thefts, car vandalism, and carjackings. Something needs to be done to remedy this problem for all Nissan owners to ensure our safety.
Corrective Action:
The door locks simultaneously stopped working on the vehicle at the same time. The key fob chimes and the lights flash on the car but nothing happens with the door locks. The fuses all check out and you hear a sound when pushing the lock and unlock button but nothing happens. Faulty actuators seem to be a recurring problem with Nissan that I am hearing from other Sentra owners. This definitely presents a safety hazard because I have to manually lock all doors when I get out of the car. Also, in the event of an emergency I can not enter the car unless I undo the key fob and use the key to unlock it manually. I would hate for something to happen to me or my family while waiting to get in the car with how high crime has gotten with car thefts, car vandalism, and carjackings. Something needs to be done to remedy this problem for all Nissan owners to ensure our safety.
Additional Notes:
The door locks simultaneously stopped working on the vehicle at the same time. The key fob chimes and the lights flash on the car but nothing happens with the door locks. The fuses all check out and you hear a sound when pushing the lock and unlock button but nothing happens. Faulty actuators seem to be a recurring problem with Nissan that I am hearing from other Sentra owners. This definitely presents a safety hazard because I have to manually lock all doors when I get out of the car. Also, in the event of an emergency I can not enter the car unless I undo the key fob and use the key to unlock it manually. I would hate for something to happen to me or my family while waiting to get in the car with how high crime has gotten with car thefts, car vandalism, and carjackings. Something needs to be done to remedy this problem for all Nissan owners to ensure our safety.
Mfg Campaign: 11548077
Recall Date: Oct 3, 2023
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Catastrophic failure today. Car was towed with special tow truck to dealer after hours. Will know more tomorrow. While driving Passenger right front tire: upper tie rod broke, lower control arm broke, trans-axel broke, smoke came out of hood. Right before this happened the car experienced a shimmy in the steering wheel and to keep car driving straight I had hold steering wheel at angle to the right (40mph). Next the anti-lock brakes engaged then disengaged. Four or so miles later I got a dashboard warning that had “malfunction” on almost every system (all amber lights). I pulled over at gas station immediately called dealer and was advised to bring in it ASAP. I put the car in reverse attempted to back out of parking spot, got 4 feet out and a horrible clanking/popping noise happened maybe 3 times and smoke came from engine compartment. I tried to put car back in gear to pull back into parking spot - but car would not move forward or backward. Got out and visual inspection showed front right tire had torn away from car and was hanging and car body was sitting imbedded into tire causing a dent in the panel. First tow truck driver said damage was so bad, they had to call a different kind of tow truck. Car then towed to dealer tonight after hours. Don’t know full extent of damage yet, tow truck driver thought transmission damaged when axel pulled away. What happened preceding this: I had just got off I-95 after a 7 hour drive from Myrtle Beach. Was 2-3 miles off freeway when this happed. Had it happed just a few minutes earlier, it would have happened on freeway at 70mph. There would likely have been multiple fatalities. Dealer replaced both left and right trans axels within last 2 months a week apart (car was making clunking sound). Tie rods inspected (told they were fine). Ten days ago clunking again (sounded like it was coming from engine compartment near center console.) took back to dealer they inspected it, changed oil and could not duplicate noise
Corrective Action:
Catastrophic failure today. Car was towed with special tow truck to dealer after hours. Will know more tomorrow. While driving Passenger right front tire: upper tie rod broke, lower control arm broke, trans-axel broke, smoke came out of hood. Right before this happened the car experienced a shimmy in the steering wheel and to keep car driving straight I had hold steering wheel at angle to the right (40mph). Next the anti-lock brakes engaged then disengaged. Four or so miles later I got a dashboard warning that had “malfunction” on almost every system (all amber lights). I pulled over at gas station immediately called dealer and was advised to bring in it ASAP. I put the car in reverse attempted to back out of parking spot, got 4 feet out and a horrible clanking/popping noise happened maybe 3 times and smoke came from engine compartment. I tried to put car back in gear to pull back into parking spot - but car would not move forward or backward. Got out and visual inspection showed front right tire had torn away from car and was hanging and car body was sitting imbedded into tire causing a dent in the panel. First tow truck driver said damage was so bad, they had to call a different kind of tow truck. Car then towed to dealer tonight after hours. Don’t know full extent of damage yet, tow truck driver thought transmission damaged when axel pulled away. What happened preceding this: I had just got off I-95 after a 7 hour drive from Myrtle Beach. Was 2-3 miles off freeway when this happed. Had it happed just a few minutes earlier, it would have happened on freeway at 70mph. There would likely have been multiple fatalities. Dealer replaced both left and right trans axels within last 2 months a week apart (car was making clunking sound). Tie rods inspected (told they were fine). Ten days ago clunking again (sounded like it was coming from engine compartment near center console.) took back to dealer they inspected it, changed oil and could not duplicate noise
Additional Notes:
Catastrophic failure today. Car was towed with special tow truck to dealer after hours. Will know more tomorrow. While driving Passenger right front tire: upper tie rod broke, lower control arm broke, trans-axel broke, smoke came out of hood. Right before this happened the car experienced a shimmy in the steering wheel and to keep car driving straight I had hold steering wheel at angle to the right (40mph). Next the anti-lock brakes engaged then disengaged. Four or so miles later I got a dashboard warning that had “malfunction” on almost every system (all amber lights). I pulled over at gas station immediately called dealer and was advised to bring in it ASAP. I put the car in reverse attempted to back out of parking spot, got 4 feet out and a horrible clanking/popping noise happened maybe 3 times and smoke came from engine compartment. I tried to put car back in gear to pull back into parking spot - but car would not move forward or backward. Got out and visual inspection showed front right tire had torn away from car and was hanging and car body was sitting imbedded into tire causing a dent in the panel. First tow truck driver said damage was so bad, they had to call a different kind of tow truck. Car then towed to dealer tonight after hours. Don’t know full extent of damage yet, tow truck driver thought transmission damaged when axel pulled away. What happened preceding this: I had just got off I-95 after a 7 hour drive from Myrtle Beach. Was 2-3 miles off freeway when this happed. Had it happed just a few minutes earlier, it would have happened on freeway at 70mph. There would likely have been multiple fatalities. Dealer replaced both left and right trans axels within last 2 months a week apart (car was making clunking sound). Tie rods inspected (told they were fine). Ten days ago clunking again (sounded like it was coming from engine compartment near center console.) took back to dealer they inspected it, changed oil and could not duplicate noise
Mfg Campaign: 11547241
Recall Date: Sep 28, 2023
Nissan North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Catastrophic failure today. Car was towed with special tow truck to dealer after hours. Will know more tomorrow. While driving Passenger right front tire: upper tie rod broke, lower control arm broke, trans-axel broke, smoke came out of hood. Right before this happened the car experienced a shimmy in the steering wheel and to keep car driving straight I had hold steering wheel at angle to the right (40mph). Next the anti-lock brakes engaged then disengaged. Four or so miles later I got a dashboard warning that had “malfunction” on almost every system (all amber lights). I pulled over at gas station immediately called dealer and was advised to bring in it ASAP. I put the car in reverse attempted to back out of parking spot, got 4 feet out and a horrible clanking/popping noise happened maybe 3 times and smoke came from engine compartment. I tried to put car back in gear to pull back into parking spot - but car would not move forward or backward. Got out and visual inspection showed front right tire had torn away from car and was hanging and car body was sitting imbedded into tire causing a dent in the panel. First tow truck driver said damage was so bad, they had to call a different kind of tow truck. Car then towed to dealer tonight after hours. Don’t know full extent of damage yet, tow truck driver thought transmission damaged when axel pulled away. What happened preceding this: I had just got off I-95 after a 7 hour drive from Myrtle Beach. Was 2-3 miles off freeway when this happed. Had it happed just a few minutes earlier, it would have happened on freeway at 70mph. There would likely have been multiple fatalities. Dealer replaced both left and right trans axels within last 2 months a week apart (car was making clunking sound). Tie rods inspected (told they were fine). Ten days ago clunking again (sounded like it was coming from engine compartment near center console.) took back to dealer they inspected it, changed oil and could not duplicate noise
Corrective Action:
Catastrophic failure today. Car was towed with special tow truck to dealer after hours. Will know more tomorrow. While driving Passenger right front tire: upper tie rod broke, lower control arm broke, trans-axel broke, smoke came out of hood. Right before this happened the car experienced a shimmy in the steering wheel and to keep car driving straight I had hold steering wheel at angle to the right (40mph). Next the anti-lock brakes engaged then disengaged. Four or so miles later I got a dashboard warning that had “malfunction” on almost every system (all amber lights). I pulled over at gas station immediately called dealer and was advised to bring in it ASAP. I put the car in reverse attempted to back out of parking spot, got 4 feet out and a horrible clanking/popping noise happened maybe 3 times and smoke came from engine compartment. I tried to put car back in gear to pull back into parking spot - but car would not move forward or backward. Got out and visual inspection showed front right tire had torn away from car and was hanging and car body was sitting imbedded into tire causing a dent in the panel. First tow truck driver said damage was so bad, they had to call a different kind of tow truck. Car then towed to dealer tonight after hours. Don’t know full extent of damage yet, tow truck driver thought transmission damaged when axel pulled away. What happened preceding this: I had just got off I-95 after a 7 hour drive from Myrtle Beach. Was 2-3 miles off freeway when this happed. Had it happed just a few minutes earlier, it would have happened on freeway at 70mph. There would likely have been multiple fatalities. Dealer replaced both left and right trans axels within last 2 months a week apart (car was making clunking sound). Tie rods inspected (told they were fine). Ten days ago clunking again (sounded like it was coming from engine compartment near center console.) took back to dealer they inspected it, changed oil and could not duplicate noise
Additional Notes:
Catastrophic failure today. Car was towed with special tow truck to dealer after hours. Will know more tomorrow. While driving Passenger right front tire: upper tie rod broke, lower control arm broke, trans-axel broke, smoke came out of hood. Right before this happened the car experienced a shimmy in the steering wheel and to keep car driving straight I had hold steering wheel at angle to the right (40mph). Next the anti-lock brakes engaged then disengaged. Four or so miles later I got a dashboard warning that had “malfunction” on almost every system (all amber lights). I pulled over at gas station immediately called dealer and was advised to bring in it ASAP. I put the car in reverse attempted to back out of parking spot, got 4 feet out and a horrible clanking/popping noise happened maybe 3 times and smoke came from engine compartment. I tried to put car back in gear to pull back into parking spot - but car would not move forward or backward. Got out and visual inspection showed front right tire had torn away from car and was hanging and car body was sitting imbedded into tire causing a dent in the panel. First tow truck driver said damage was so bad, they had to call a different kind of tow truck. Car then towed to dealer tonight after hours. Don’t know full extent of damage yet, tow truck driver thought transmission damaged when axel pulled away. What happened preceding this: I had just got off I-95 after a 7 hour drive from Myrtle Beach. Was 2-3 miles off freeway when this happed. Had it happed just a few minutes earlier, it would have happened on freeway at 70mph. There would likely have been multiple fatalities. Dealer replaced both left and right trans axels within last 2 months a week apart (car was making clunking sound). Tie rods inspected (told they were fine). Ten days ago clunking again (sounded like it was coming from engine compartment near center console.) took back to dealer they inspected it, changed oil and could not duplicate noise
Mfg Campaign: 11547241
Recall Date: Sep 28, 2023
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