Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-22
Recall Date: Dec 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Impreza, Outback, Legacy, and Ascent vehicles. The low pressure fuel pump may become inoperative.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-20
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The transmission hydraulic sensor may inaccurately measure the hydraulic fluid pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUV-07
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The center support bolts for the driveshaft may loosen, possibly resulting in the front portion of the driveshaft disconnecting.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUI-94
Recall Date: Jul 10, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Subaru Ascent vehicles. These vehicles may be missing spot welds on, or around, the B-Pillar, compromising vehicle strength.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTU-80
Recall Date: Aug 2, 2018
Consumer Complaints
532 ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALMOST 9500 MILES, RAINING OUTSIDE WIFE DRIVING NORMAL SPEED (HIGHWAY DRIVING) AND EYESIGHT STOPPED WORKING AND CHECK ENGINE LIGHT CAME ON. VEHICLE STILL RAN. SECONDLY TOOK TO LOCAL SUBRAU DEALERSHIP FOR 10,000 SERVICE THEY FOUND NOTHING WRONG AND DID SERVICE. WIFE LEFT DEALERSHIP AND NOTICED CAR PULLING TO LEFT AFTER TIRES ROTATED. RETURNED TO DEALERSHIP , THEY SAID IT WAS NORMAL FEATHERING OF TIRES. WORRIED EYESIGHT AND ENGINE CAN BE AFFECTED WITH RAIN. ALSO AT A FEW HUNDRED MORE MILES WE NOW SMELL BURNING OIL ON AND OFF OUTSIDE OF CAR. WE HAVE ALSO EXPERIENCED HIGH REVVING MOTOR WITH NO FOOT ON GAS PEDAL.(STATIONARY WHEN SMELLING BURNT OIL SMELL AND MOTOR REVVING. ALSO ONCE HIGH REVVING WHILE MY 17 YEAR OLD WAS CITY DRIVING. LOVE TO DRIVE THE CAR, HOPE IT HOLDS UP!
Corrective Action:
ALMOST 9500 MILES, RAINING OUTSIDE WIFE DRIVING NORMAL SPEED (HIGHWAY DRIVING) AND EYESIGHT STOPPED WORKING AND CHECK ENGINE LIGHT CAME ON. VEHICLE STILL RAN. SECONDLY TOOK TO LOCAL SUBRAU DEALERSHIP FOR 10,000 SERVICE THEY FOUND NOTHING WRONG AND DID SERVICE. WIFE LEFT DEALERSHIP AND NOTICED CAR PULLING TO LEFT AFTER TIRES ROTATED. RETURNED TO DEALERSHIP , THEY SAID IT WAS NORMAL FEATHERING OF TIRES. WORRIED EYESIGHT AND ENGINE CAN BE AFFECTED WITH RAIN. ALSO AT A FEW HUNDRED MORE MILES WE NOW SMELL BURNING OIL ON AND OFF OUTSIDE OF CAR. WE HAVE ALSO EXPERIENCED HIGH REVVING MOTOR WITH NO FOOT ON GAS PEDAL.(STATIONARY WHEN SMELLING BURNT OIL SMELL AND MOTOR REVVING. ALSO ONCE HIGH REVVING WHILE MY 17 YEAR OLD WAS CITY DRIVING. LOVE TO DRIVE THE CAR, HOPE IT HOLDS UP!
Additional Notes:
ALMOST 9500 MILES, RAINING OUTSIDE WIFE DRIVING NORMAL SPEED (HIGHWAY DRIVING) AND EYESIGHT STOPPED WORKING AND CHECK ENGINE LIGHT CAME ON. VEHICLE STILL RAN. SECONDLY TOOK TO LOCAL SUBRAU DEALERSHIP FOR 10,000 SERVICE THEY FOUND NOTHING WRONG AND DID SERVICE. WIFE LEFT DEALERSHIP AND NOTICED CAR PULLING TO LEFT AFTER TIRES ROTATED. RETURNED TO DEALERSHIP , THEY SAID IT WAS NORMAL FEATHERING OF TIRES. WORRIED EYESIGHT AND ENGINE CAN BE AFFECTED WITH RAIN. ALSO AT A FEW HUNDRED MORE MILES WE NOW SMELL BURNING OIL ON AND OFF OUTSIDE OF CAR. WE HAVE ALSO EXPERIENCED HIGH REVVING MOTOR WITH NO FOOT ON GAS PEDAL.(STATIONARY WHEN SMELLING BURNT OIL SMELL AND MOTOR REVVING. ALSO ONCE HIGH REVVING WHILE MY 17 YEAR OLD WAS CITY DRIVING. LOVE TO DRIVE THE CAR, HOPE IT HOLDS UP!
Mfg Campaign: 11207954
Recall Date: May 16, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ALMOST 9500 MILES, RAINING OUTSIDE WIFE DRIVING NORMAL SPEED (HIGHWAY DRIVING) AND EYESIGHT STOPPED WORKING AND CHECK ENGINE LIGHT CAME ON. VEHICLE STILL RAN. SECONDLY TOOK TO LOCAL SUBRAU DEALERSHIP FOR 10,000 SERVICE THEY FOUND NOTHING WRONG AND DID SERVICE. WIFE LEFT DEALERSHIP AND NOTICED CAR PULLING TO LEFT AFTER TIRES ROTATED. RETURNED TO DEALERSHIP , THEY SAID IT WAS NORMAL FEATHERING OF TIRES. WORRIED EYESIGHT AND ENGINE CAN BE AFFECTED WITH RAIN. ALSO AT A FEW HUNDRED MORE MILES WE NOW SMELL BURNING OIL ON AND OFF OUTSIDE OF CAR. WE HAVE ALSO EXPERIENCED HIGH REVVING MOTOR WITH NO FOOT ON GAS PEDAL.(STATIONARY WHEN SMELLING BURNT OIL SMELL AND MOTOR REVVING. ALSO ONCE HIGH REVVING WHILE MY 17 YEAR OLD WAS CITY DRIVING. LOVE TO DRIVE THE CAR, HOPE IT HOLDS UP!
Corrective Action:
ALMOST 9500 MILES, RAINING OUTSIDE WIFE DRIVING NORMAL SPEED (HIGHWAY DRIVING) AND EYESIGHT STOPPED WORKING AND CHECK ENGINE LIGHT CAME ON. VEHICLE STILL RAN. SECONDLY TOOK TO LOCAL SUBRAU DEALERSHIP FOR 10,000 SERVICE THEY FOUND NOTHING WRONG AND DID SERVICE. WIFE LEFT DEALERSHIP AND NOTICED CAR PULLING TO LEFT AFTER TIRES ROTATED. RETURNED TO DEALERSHIP , THEY SAID IT WAS NORMAL FEATHERING OF TIRES. WORRIED EYESIGHT AND ENGINE CAN BE AFFECTED WITH RAIN. ALSO AT A FEW HUNDRED MORE MILES WE NOW SMELL BURNING OIL ON AND OFF OUTSIDE OF CAR. WE HAVE ALSO EXPERIENCED HIGH REVVING MOTOR WITH NO FOOT ON GAS PEDAL.(STATIONARY WHEN SMELLING BURNT OIL SMELL AND MOTOR REVVING. ALSO ONCE HIGH REVVING WHILE MY 17 YEAR OLD WAS CITY DRIVING. LOVE TO DRIVE THE CAR, HOPE IT HOLDS UP!
Additional Notes:
ALMOST 9500 MILES, RAINING OUTSIDE WIFE DRIVING NORMAL SPEED (HIGHWAY DRIVING) AND EYESIGHT STOPPED WORKING AND CHECK ENGINE LIGHT CAME ON. VEHICLE STILL RAN. SECONDLY TOOK TO LOCAL SUBRAU DEALERSHIP FOR 10,000 SERVICE THEY FOUND NOTHING WRONG AND DID SERVICE. WIFE LEFT DEALERSHIP AND NOTICED CAR PULLING TO LEFT AFTER TIRES ROTATED. RETURNED TO DEALERSHIP , THEY SAID IT WAS NORMAL FEATHERING OF TIRES. WORRIED EYESIGHT AND ENGINE CAN BE AFFECTED WITH RAIN. ALSO AT A FEW HUNDRED MORE MILES WE NOW SMELL BURNING OIL ON AND OFF OUTSIDE OF CAR. WE HAVE ALSO EXPERIENCED HIGH REVVING MOTOR WITH NO FOOT ON GAS PEDAL.(STATIONARY WHEN SMELLING BURNT OIL SMELL AND MOTOR REVVING. ALSO ONCE HIGH REVVING WHILE MY 17 YEAR OLD WAS CITY DRIVING. LOVE TO DRIVE THE CAR, HOPE IT HOLDS UP!
Mfg Campaign: 11207954
Recall Date: May 16, 2019
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
ALMOST 9500 MILES, RAINING OUTSIDE WIFE DRIVING NORMAL SPEED (HIGHWAY DRIVING) AND EYESIGHT STOPPED WORKING AND CHECK ENGINE LIGHT CAME ON. VEHICLE STILL RAN. SECONDLY TOOK TO LOCAL SUBRAU DEALERSHIP FOR 10,000 SERVICE THEY FOUND NOTHING WRONG AND DID SERVICE. WIFE LEFT DEALERSHIP AND NOTICED CAR PULLING TO LEFT AFTER TIRES ROTATED. RETURNED TO DEALERSHIP , THEY SAID IT WAS NORMAL FEATHERING OF TIRES. WORRIED EYESIGHT AND ENGINE CAN BE AFFECTED WITH RAIN. ALSO AT A FEW HUNDRED MORE MILES WE NOW SMELL BURNING OIL ON AND OFF OUTSIDE OF CAR. WE HAVE ALSO EXPERIENCED HIGH REVVING MOTOR WITH NO FOOT ON GAS PEDAL.(STATIONARY WHEN SMELLING BURNT OIL SMELL AND MOTOR REVVING. ALSO ONCE HIGH REVVING WHILE MY 17 YEAR OLD WAS CITY DRIVING. LOVE TO DRIVE THE CAR, HOPE IT HOLDS UP!
Corrective Action:
ALMOST 9500 MILES, RAINING OUTSIDE WIFE DRIVING NORMAL SPEED (HIGHWAY DRIVING) AND EYESIGHT STOPPED WORKING AND CHECK ENGINE LIGHT CAME ON. VEHICLE STILL RAN. SECONDLY TOOK TO LOCAL SUBRAU DEALERSHIP FOR 10,000 SERVICE THEY FOUND NOTHING WRONG AND DID SERVICE. WIFE LEFT DEALERSHIP AND NOTICED CAR PULLING TO LEFT AFTER TIRES ROTATED. RETURNED TO DEALERSHIP , THEY SAID IT WAS NORMAL FEATHERING OF TIRES. WORRIED EYESIGHT AND ENGINE CAN BE AFFECTED WITH RAIN. ALSO AT A FEW HUNDRED MORE MILES WE NOW SMELL BURNING OIL ON AND OFF OUTSIDE OF CAR. WE HAVE ALSO EXPERIENCED HIGH REVVING MOTOR WITH NO FOOT ON GAS PEDAL.(STATIONARY WHEN SMELLING BURNT OIL SMELL AND MOTOR REVVING. ALSO ONCE HIGH REVVING WHILE MY 17 YEAR OLD WAS CITY DRIVING. LOVE TO DRIVE THE CAR, HOPE IT HOLDS UP!
Additional Notes:
ALMOST 9500 MILES, RAINING OUTSIDE WIFE DRIVING NORMAL SPEED (HIGHWAY DRIVING) AND EYESIGHT STOPPED WORKING AND CHECK ENGINE LIGHT CAME ON. VEHICLE STILL RAN. SECONDLY TOOK TO LOCAL SUBRAU DEALERSHIP FOR 10,000 SERVICE THEY FOUND NOTHING WRONG AND DID SERVICE. WIFE LEFT DEALERSHIP AND NOTICED CAR PULLING TO LEFT AFTER TIRES ROTATED. RETURNED TO DEALERSHIP , THEY SAID IT WAS NORMAL FEATHERING OF TIRES. WORRIED EYESIGHT AND ENGINE CAN BE AFFECTED WITH RAIN. ALSO AT A FEW HUNDRED MORE MILES WE NOW SMELL BURNING OIL ON AND OFF OUTSIDE OF CAR. WE HAVE ALSO EXPERIENCED HIGH REVVING MOTOR WITH NO FOOT ON GAS PEDAL.(STATIONARY WHEN SMELLING BURNT OIL SMELL AND MOTOR REVVING. ALSO ONCE HIGH REVVING WHILE MY 17 YEAR OLD WAS CITY DRIVING. LOVE TO DRIVE THE CAR, HOPE IT HOLDS UP!
Mfg Campaign: 11207954
Recall Date: May 16, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
LET THE TAILGATE OPEN FOR 4 HOURS AND THE BATTERY DIED. USE THE CAR TO TRAVEL WITH DOGS. PURPOSE OF THE CAR IS TO TRAVEL WITH DOGS FOR FIELD WORK. CANNOT HAVE IT DIE OR MY DOGS DIE WITHOUT PROPER VENTILATION.
Corrective Action:
LET THE TAILGATE OPEN FOR 4 HOURS AND THE BATTERY DIED. USE THE CAR TO TRAVEL WITH DOGS. PURPOSE OF THE CAR IS TO TRAVEL WITH DOGS FOR FIELD WORK. CANNOT HAVE IT DIE OR MY DOGS DIE WITHOUT PROPER VENTILATION.
Additional Notes:
LET THE TAILGATE OPEN FOR 4 HOURS AND THE BATTERY DIED. USE THE CAR TO TRAVEL WITH DOGS. PURPOSE OF THE CAR IS TO TRAVEL WITH DOGS FOR FIELD WORK. CANNOT HAVE IT DIE OR MY DOGS DIE WITHOUT PROPER VENTILATION.
Mfg Campaign: 11207264
Recall Date: May 13, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GASOLINE VAPORS IN CABIN AND AROUND CAR. AFTER THE VEHICLE HAS BEEN PARKED, GASOLINE VAPORS ARE ACCUMULATING AROUND CAR. WE EXPERIENCE STRONG GASOLINE VAPORS IN OUR ENCLOSED GARAGE AFTER DRIVING (APPEARING 10-15 MINUTES AFTER TURNING CAR OFF). ALSO, AFTER DRIVING FOR EVEN A SHORT PERIOD OF TIME, THEN TURNING THE CAR OFF, THEN STARTING AGAIN, GASOLINE VAPORS ENTER THE CABIN THROUGH THE VENTS (IF NON-RECIRCULATING). DEALER CONFIRMED WE GASOLINE MIXED WITH OUR MOTOR OIL (DEALER CHANGED THE OIL, BUT DIDN'T CORRECT THE PROBLEM). WHILE THIS IS ALARMING ENOUGH, THE SMELL CONTINUES. THE SMELL OF GASOLINE IN THE CABIN AND MY HOME GARAGE IS NOT HEALTH/SAFETY RISK FOR MY FAMILY BREATHING IN, BUT SINCE SUBARU DOESN'T KNOW A CAUSE, COULD IT BE A RISK FOR A FIRE. MY FAMILY SHOULDN'T BE DRIVING IN A BRAND NEW CAR THAT IS INTRODUCING GASOLINE VAPORS UNDER NORMAL OPERATION. OTHERS ON MESSAGE BOARDS ARE COMPLAINING OF SIMILAR ISSUES WHICH COULD POINT TO A BIGGER PROBLEM. THANK YOU!
Corrective Action:
GASOLINE VAPORS IN CABIN AND AROUND CAR. AFTER THE VEHICLE HAS BEEN PARKED, GASOLINE VAPORS ARE ACCUMULATING AROUND CAR. WE EXPERIENCE STRONG GASOLINE VAPORS IN OUR ENCLOSED GARAGE AFTER DRIVING (APPEARING 10-15 MINUTES AFTER TURNING CAR OFF). ALSO, AFTER DRIVING FOR EVEN A SHORT PERIOD OF TIME, THEN TURNING THE CAR OFF, THEN STARTING AGAIN, GASOLINE VAPORS ENTER THE CABIN THROUGH THE VENTS (IF NON-RECIRCULATING). DEALER CONFIRMED WE GASOLINE MIXED WITH OUR MOTOR OIL (DEALER CHANGED THE OIL, BUT DIDN'T CORRECT THE PROBLEM). WHILE THIS IS ALARMING ENOUGH, THE SMELL CONTINUES. THE SMELL OF GASOLINE IN THE CABIN AND MY HOME GARAGE IS NOT HEALTH/SAFETY RISK FOR MY FAMILY BREATHING IN, BUT SINCE SUBARU DOESN'T KNOW A CAUSE, COULD IT BE A RISK FOR A FIRE. MY FAMILY SHOULDN'T BE DRIVING IN A BRAND NEW CAR THAT IS INTRODUCING GASOLINE VAPORS UNDER NORMAL OPERATION. OTHERS ON MESSAGE BOARDS ARE COMPLAINING OF SIMILAR ISSUES WHICH COULD POINT TO A BIGGER PROBLEM. THANK YOU!
Additional Notes:
GASOLINE VAPORS IN CABIN AND AROUND CAR. AFTER THE VEHICLE HAS BEEN PARKED, GASOLINE VAPORS ARE ACCUMULATING AROUND CAR. WE EXPERIENCE STRONG GASOLINE VAPORS IN OUR ENCLOSED GARAGE AFTER DRIVING (APPEARING 10-15 MINUTES AFTER TURNING CAR OFF). ALSO, AFTER DRIVING FOR EVEN A SHORT PERIOD OF TIME, THEN TURNING THE CAR OFF, THEN STARTING AGAIN, GASOLINE VAPORS ENTER THE CABIN THROUGH THE VENTS (IF NON-RECIRCULATING). DEALER CONFIRMED WE GASOLINE MIXED WITH OUR MOTOR OIL (DEALER CHANGED THE OIL, BUT DIDN'T CORRECT THE PROBLEM). WHILE THIS IS ALARMING ENOUGH, THE SMELL CONTINUES. THE SMELL OF GASOLINE IN THE CABIN AND MY HOME GARAGE IS NOT HEALTH/SAFETY RISK FOR MY FAMILY BREATHING IN, BUT SINCE SUBARU DOESN'T KNOW A CAUSE, COULD IT BE A RISK FOR A FIRE. MY FAMILY SHOULDN'T BE DRIVING IN A BRAND NEW CAR THAT IS INTRODUCING GASOLINE VAPORS UNDER NORMAL OPERATION. OTHERS ON MESSAGE BOARDS ARE COMPLAINING OF SIMILAR ISSUES WHICH COULD POINT TO A BIGGER PROBLEM. THANK YOU!
Mfg Campaign: 11207034
Recall Date: May 11, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY DRAINS ALL THE TIME LOCKING THE REAR HATCH. YOU CAN NOT ACCESS THE CAR FROM THE REAR. IF DOGS ARE CRATED IN THE REAR THEY ARE STUCK & THIS CAN BE DANGEROUS. I HAD TO CLIMB THROUGH THE REAR SEAT UNHOOK SEVERAL ANCHORS THAT HOLD THE CRATES DOWN, TRY TO MANEUVER ONE SIDE WAYS SO AS TO GET THE DOOR TO OPEN TO GET THE DOG OUT. IF IT WAS HOT OUT OR AN EMERGENCY, THIS COULD HAVE BEEN A SERIOUS ISSUE. IT TOOK ABOUT 20 MIN. TO GET THIS DONE. THERE IS NO OVERRIDE ON THIS PARTICULAR VEHICLE. THE DEALER SAID ITS THE WAY IT IS. UNTIL THE BATTERY GETS JUMPED OR CHARGED, YOU CAN'T GET IN THE REAR HATCH.
Corrective Action:
THE BATTERY DRAINS ALL THE TIME LOCKING THE REAR HATCH. YOU CAN NOT ACCESS THE CAR FROM THE REAR. IF DOGS ARE CRATED IN THE REAR THEY ARE STUCK & THIS CAN BE DANGEROUS. I HAD TO CLIMB THROUGH THE REAR SEAT UNHOOK SEVERAL ANCHORS THAT HOLD THE CRATES DOWN, TRY TO MANEUVER ONE SIDE WAYS SO AS TO GET THE DOOR TO OPEN TO GET THE DOG OUT. IF IT WAS HOT OUT OR AN EMERGENCY, THIS COULD HAVE BEEN A SERIOUS ISSUE. IT TOOK ABOUT 20 MIN. TO GET THIS DONE. THERE IS NO OVERRIDE ON THIS PARTICULAR VEHICLE. THE DEALER SAID ITS THE WAY IT IS. UNTIL THE BATTERY GETS JUMPED OR CHARGED, YOU CAN'T GET IN THE REAR HATCH.
Additional Notes:
THE BATTERY DRAINS ALL THE TIME LOCKING THE REAR HATCH. YOU CAN NOT ACCESS THE CAR FROM THE REAR. IF DOGS ARE CRATED IN THE REAR THEY ARE STUCK & THIS CAN BE DANGEROUS. I HAD TO CLIMB THROUGH THE REAR SEAT UNHOOK SEVERAL ANCHORS THAT HOLD THE CRATES DOWN, TRY TO MANEUVER ONE SIDE WAYS SO AS TO GET THE DOOR TO OPEN TO GET THE DOG OUT. IF IT WAS HOT OUT OR AN EMERGENCY, THIS COULD HAVE BEEN A SERIOUS ISSUE. IT TOOK ABOUT 20 MIN. TO GET THIS DONE. THERE IS NO OVERRIDE ON THIS PARTICULAR VEHICLE. THE DEALER SAID ITS THE WAY IT IS. UNTIL THE BATTERY GETS JUMPED OR CHARGED, YOU CAN'T GET IN THE REAR HATCH.
Mfg Campaign: 11206412
Recall Date: May 9, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
RAW GAS SMELL WHEN VEHICLE IS AT IDLE OR AFTER BEING DRIVEN FOR A BIT AND PARKED IN THE GARAGE. THE SMELL COMES THRU THE VENTS AND FILLS THE GARAGE AFTER I PARK THE VEHICLE. GAS MILEAGE IS ALSO BEING EFFECTED IT SEEMS, AND IS LOW.
Corrective Action:
RAW GAS SMELL WHEN VEHICLE IS AT IDLE OR AFTER BEING DRIVEN FOR A BIT AND PARKED IN THE GARAGE. THE SMELL COMES THRU THE VENTS AND FILLS THE GARAGE AFTER I PARK THE VEHICLE. GAS MILEAGE IS ALSO BEING EFFECTED IT SEEMS, AND IS LOW.
Additional Notes:
RAW GAS SMELL WHEN VEHICLE IS AT IDLE OR AFTER BEING DRIVEN FOR A BIT AND PARKED IN THE GARAGE. THE SMELL COMES THRU THE VENTS AND FILLS THE GARAGE AFTER I PARK THE VEHICLE. GAS MILEAGE IS ALSO BEING EFFECTED IT SEEMS, AND IS LOW.
Mfg Campaign: 11205006
Recall Date: May 1, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
RAW GAS SMELL WHEN VEHICLE IS AT IDLE OR AFTER BEING DRIVEN FOR A BIT AND PARKED IN THE GARAGE. THE SMELL COMES THRU THE VENTS AND FILLS THE GARAGE AFTER I PARK THE VEHICLE. GAS MILEAGE IS ALSO BEING EFFECTED IT SEEMS, AND IS LOW.
Corrective Action:
RAW GAS SMELL WHEN VEHICLE IS AT IDLE OR AFTER BEING DRIVEN FOR A BIT AND PARKED IN THE GARAGE. THE SMELL COMES THRU THE VENTS AND FILLS THE GARAGE AFTER I PARK THE VEHICLE. GAS MILEAGE IS ALSO BEING EFFECTED IT SEEMS, AND IS LOW.
Additional Notes:
RAW GAS SMELL WHEN VEHICLE IS AT IDLE OR AFTER BEING DRIVEN FOR A BIT AND PARKED IN THE GARAGE. THE SMELL COMES THRU THE VENTS AND FILLS THE GARAGE AFTER I PARK THE VEHICLE. GAS MILEAGE IS ALSO BEING EFFECTED IT SEEMS, AND IS LOW.
Mfg Campaign: 11205006
Recall Date: May 1, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING AT HIGHWAY SPEED THE STEERING WHEEL WILL JERK SLIGHTLY ONE DIRECTION OR THE OTHER FOR WHAT I AM ASSUMING ARE SMALL IMPERFECTIONS IN THE ROAD. NOW THAT I'VE HAD THIS VEHICLE FOR 6 WEEKS, I HAVE FOUND THAT THIS HAPPENS FREQUENTLY AT HIGHWAY SPEEDS
Corrective Action:
WHILE DRIVING AT HIGHWAY SPEED THE STEERING WHEEL WILL JERK SLIGHTLY ONE DIRECTION OR THE OTHER FOR WHAT I AM ASSUMING ARE SMALL IMPERFECTIONS IN THE ROAD. NOW THAT I'VE HAD THIS VEHICLE FOR 6 WEEKS, I HAVE FOUND THAT THIS HAPPENS FREQUENTLY AT HIGHWAY SPEEDS
Additional Notes:
WHILE DRIVING AT HIGHWAY SPEED THE STEERING WHEEL WILL JERK SLIGHTLY ONE DIRECTION OR THE OTHER FOR WHAT I AM ASSUMING ARE SMALL IMPERFECTIONS IN THE ROAD. NOW THAT I'VE HAD THIS VEHICLE FOR 6 WEEKS, I HAVE FOUND THAT THIS HAPPENS FREQUENTLY AT HIGHWAY SPEEDS
Mfg Campaign: 11197198
Recall Date: Apr 18, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AT 6700 MILES, THE BRAKES ARE ROUGH AND GIVES THE CAR A VERY BUMPY RIDE.
Corrective Action:
AT 6700 MILES, THE BRAKES ARE ROUGH AND GIVES THE CAR A VERY BUMPY RIDE.
Additional Notes:
AT 6700 MILES, THE BRAKES ARE ROUGH AND GIVES THE CAR A VERY BUMPY RIDE.
Mfg Campaign: 11194654
Recall Date: Apr 8, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE SUBARU ASCENT WAS PURCHASED AUGUST 2018 (ABOUT 7 MONTHS AGO) AND THE CAR CURRENTLY HAS ABOUT 14,000 MILES. THE CVT TRANSMISSION BEGAN SLIPPING AROUND MARCH 16TH, 2019, CAUSING INTERMITTENT VIBRATION AND LOSS OF POWER WHEN ACCELERATING. THIS WOULD OCCUR AT BOTH LOW AND HIGH SPEEDS, AND WOULD OCCUR MORE FREQUENTLY AFTER THE CAR HAD BEEN DRIVEN FOR ABOUT 15 MINUTES. AT HIGHWAY SPEEDS, THE CAR WOULD STRUGGLE INTERMITTENTLY TO MAINTAIN SPEED. INITIALLY THE PROBLEM WAS SPORADIC, BUT WITH EVERY DAY GREW MORE FREQUENT. AFTER BEING TAKEN TO DEALERSHIP TO BE EVALUATED, THE DEALER REPORTED THAT WHILE THE TECHNICIAN WAS TEST DRIVING THE VEHICLE, COMPLETE FAILURE OF THE TRANSMISSION OCCURRED AND THE CAR WAS NO LONGER DRIVABLE. THE DEALER HAS ORDERED A NEW TRANSMISSION TO REPLACE THIS FAILED ONE. TOTAL TIME FROM ONSET OF PROBLEM TO TRANSMISSION FAILURE IS ABOUT 2 WEEKS WITH REGULAR DAILY DRIVING.
Corrective Action:
THE SUBARU ASCENT WAS PURCHASED AUGUST 2018 (ABOUT 7 MONTHS AGO) AND THE CAR CURRENTLY HAS ABOUT 14,000 MILES. THE CVT TRANSMISSION BEGAN SLIPPING AROUND MARCH 16TH, 2019, CAUSING INTERMITTENT VIBRATION AND LOSS OF POWER WHEN ACCELERATING. THIS WOULD OCCUR AT BOTH LOW AND HIGH SPEEDS, AND WOULD OCCUR MORE FREQUENTLY AFTER THE CAR HAD BEEN DRIVEN FOR ABOUT 15 MINUTES. AT HIGHWAY SPEEDS, THE CAR WOULD STRUGGLE INTERMITTENTLY TO MAINTAIN SPEED. INITIALLY THE PROBLEM WAS SPORADIC, BUT WITH EVERY DAY GREW MORE FREQUENT. AFTER BEING TAKEN TO DEALERSHIP TO BE EVALUATED, THE DEALER REPORTED THAT WHILE THE TECHNICIAN WAS TEST DRIVING THE VEHICLE, COMPLETE FAILURE OF THE TRANSMISSION OCCURRED AND THE CAR WAS NO LONGER DRIVABLE. THE DEALER HAS ORDERED A NEW TRANSMISSION TO REPLACE THIS FAILED ONE. TOTAL TIME FROM ONSET OF PROBLEM TO TRANSMISSION FAILURE IS ABOUT 2 WEEKS WITH REGULAR DAILY DRIVING.
Additional Notes:
THE SUBARU ASCENT WAS PURCHASED AUGUST 2018 (ABOUT 7 MONTHS AGO) AND THE CAR CURRENTLY HAS ABOUT 14,000 MILES. THE CVT TRANSMISSION BEGAN SLIPPING AROUND MARCH 16TH, 2019, CAUSING INTERMITTENT VIBRATION AND LOSS OF POWER WHEN ACCELERATING. THIS WOULD OCCUR AT BOTH LOW AND HIGH SPEEDS, AND WOULD OCCUR MORE FREQUENTLY AFTER THE CAR HAD BEEN DRIVEN FOR ABOUT 15 MINUTES. AT HIGHWAY SPEEDS, THE CAR WOULD STRUGGLE INTERMITTENTLY TO MAINTAIN SPEED. INITIALLY THE PROBLEM WAS SPORADIC, BUT WITH EVERY DAY GREW MORE FREQUENT. AFTER BEING TAKEN TO DEALERSHIP TO BE EVALUATED, THE DEALER REPORTED THAT WHILE THE TECHNICIAN WAS TEST DRIVING THE VEHICLE, COMPLETE FAILURE OF THE TRANSMISSION OCCURRED AND THE CAR WAS NO LONGER DRIVABLE. THE DEALER HAS ORDERED A NEW TRANSMISSION TO REPLACE THIS FAILED ONE. TOTAL TIME FROM ONSET OF PROBLEM TO TRANSMISSION FAILURE IS ABOUT 2 WEEKS WITH REGULAR DAILY DRIVING.
Mfg Campaign: 11192554
Recall Date: Mar 30, 2019
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. WHILE DRIVING 14 MPH IN A PARKING LOT, THE CONTACT ATTEMPTED TO ENGAGE THE EYESIGHT PRE-COLLISION BRAKING SYSTEM; HOWEVER, IT FAILED AND THE VEHICLE CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 5,400.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. WHILE DRIVING 14 MPH IN A PARKING LOT, THE CONTACT ATTEMPTED TO ENGAGE THE EYESIGHT PRE-COLLISION BRAKING SYSTEM; HOWEVER, IT FAILED AND THE VEHICLE CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 5,400.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. WHILE DRIVING 14 MPH IN A PARKING LOT, THE CONTACT ATTEMPTED TO ENGAGE THE EYESIGHT PRE-COLLISION BRAKING SYSTEM; HOWEVER, IT FAILED AND THE VEHICLE CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 5,400.
Mfg Campaign: 11190303
Recall Date: Mar 20, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
2019 SUBARU ASCENT. CONSUMER WRITES IN REGARDS TO BRAKE FAILURE. *LD *TR
Corrective Action:
2019 SUBARU ASCENT. CONSUMER WRITES IN REGARDS TO BRAKE FAILURE. *LD *TR
Additional Notes:
2019 SUBARU ASCENT. CONSUMER WRITES IN REGARDS TO BRAKE FAILURE. *LD *TR
Mfg Campaign: 11185230
Recall Date: Mar 13, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WITHIN MY FIRST TWO WEEKS (200-300 MILES) OF OWNING THE VEHICLE I WAS TOLD BY STEVENS CREEK SUBARU THAT THE CAR WAS NOT SAFE TO DRIVE AND HERE WE ARE AGAIN. ANOTHER FAILED STRUT. SO BY DEDUCTION, IT'S UNSAFE TO DRIVE BUT THAT HASN'T STOPPED SUBARU FROM PUTTING ME BACK IN IT, FULLY AWARE THAT THE STRUT HAS FAILED VERIFIED AT 20,000 MILES BUT PROBLEM STARTED 12,000 MILES AGO. IN MOTION THIS IS A PROBLEM EVERYWHERE. SAFETY ISSUE. SUBARU IS NOT MAKING ME DRIVE FOR ALMOST A MONTH WITH A FAILED STRUT, WAITING ON PARTS. LET'S TALK ABOUT BRAKES NEXT... SO THEY REPLACED THE FRONT PADS WITH "SPECIAL" BRAKES, HAND DELIVERED FROM JAPAN. WHY? WHAT ARE THESE "SPECIAL" PADS AND HOW ARE THEY DIFFERENT? I REALLY WANT TO KNOW WHAT'S DIFFERENT ABOUT THESE? ARE THEY SOFTER? WILL THEY WEAR OUT FASTER? I'M NOT HONESTLY THRILLED THAT THEY RESURFACED THE ROTORS. AGAIN... BRAND NEW CAR... BRAND NEW ROTORS... NOW THEY HAVE EXTRA "WEAR" AS A RESULT OF THE BAD BRAKES FROM THE FACTORY AND THEY WILL WEAR OUT FASTER. WOULD HAVE PREFERRED THEM TO BE REPLACED. THIS ONLY ADDS ADDITIONAL OUT OF WARRANTY COSTS TO ME IN THE END. ESPECIALLY IF THE NEW PADS ALSO WEAR QUICKER. SAFETY WE JUST BLINDLY APPLIED THE ECU FIRMWARE UPGRADE WITH NO PRE-DRIVE TEST TO VERIFY THE PROBLEM. WHICH WAS WHY THE CAR WAS LEFT OVERNIGHT IN THE FIRST PLACE INITIALLY. SO WE HAVE NO DOCUMENTATION OF THE ISSUE JUST THAT WE FLASHED THE FIRMWARE. FROM MY TESTS THE PAST TWO MORNINGS IT SEEMS BETTER AND POSSIBLY RESOLVED BUT AGAIN, THIS SHOULD HAVE BEEN PROPERLY DOCUMENTED AND TESTED AND WAS NOT. THE SURGING ENGINE CONDITION / TRANSMISSION GEAR RATIO HUNTING PROBLEM WAS NEVER VERIFIED BY THE DEALER. THEY BLINDLY FLASHED THE FIRMWARE AND ALSO DIDN'T ROAD TEST AFTER THE FACT. THERE ALSO STILL AN UNDIAGNOSED TRANSMISSION PROBLEM. ADDITIONALLY THERE'S MANY MORE THINGS WRONG WITH MY CAR BUT YOUR FORM LIMITS ME TO THREE AT A TIME.
Corrective Action:
WITHIN MY FIRST TWO WEEKS (200-300 MILES) OF OWNING THE VEHICLE I WAS TOLD BY STEVENS CREEK SUBARU THAT THE CAR WAS NOT SAFE TO DRIVE AND HERE WE ARE AGAIN. ANOTHER FAILED STRUT. SO BY DEDUCTION, IT'S UNSAFE TO DRIVE BUT THAT HASN'T STOPPED SUBARU FROM PUTTING ME BACK IN IT, FULLY AWARE THAT THE STRUT HAS FAILED VERIFIED AT 20,000 MILES BUT PROBLEM STARTED 12,000 MILES AGO. IN MOTION THIS IS A PROBLEM EVERYWHERE. SAFETY ISSUE. SUBARU IS NOT MAKING ME DRIVE FOR ALMOST A MONTH WITH A FAILED STRUT, WAITING ON PARTS. LET'S TALK ABOUT BRAKES NEXT... SO THEY REPLACED THE FRONT PADS WITH "SPECIAL" BRAKES, HAND DELIVERED FROM JAPAN. WHY? WHAT ARE THESE "SPECIAL" PADS AND HOW ARE THEY DIFFERENT? I REALLY WANT TO KNOW WHAT'S DIFFERENT ABOUT THESE? ARE THEY SOFTER? WILL THEY WEAR OUT FASTER? I'M NOT HONESTLY THRILLED THAT THEY RESURFACED THE ROTORS. AGAIN... BRAND NEW CAR... BRAND NEW ROTORS... NOW THEY HAVE EXTRA "WEAR" AS A RESULT OF THE BAD BRAKES FROM THE FACTORY AND THEY WILL WEAR OUT FASTER. WOULD HAVE PREFERRED THEM TO BE REPLACED. THIS ONLY ADDS ADDITIONAL OUT OF WARRANTY COSTS TO ME IN THE END. ESPECIALLY IF THE NEW PADS ALSO WEAR QUICKER. SAFETY WE JUST BLINDLY APPLIED THE ECU FIRMWARE UPGRADE WITH NO PRE-DRIVE TEST TO VERIFY THE PROBLEM. WHICH WAS WHY THE CAR WAS LEFT OVERNIGHT IN THE FIRST PLACE INITIALLY. SO WE HAVE NO DOCUMENTATION OF THE ISSUE JUST THAT WE FLASHED THE FIRMWARE. FROM MY TESTS THE PAST TWO MORNINGS IT SEEMS BETTER AND POSSIBLY RESOLVED BUT AGAIN, THIS SHOULD HAVE BEEN PROPERLY DOCUMENTED AND TESTED AND WAS NOT. THE SURGING ENGINE CONDITION / TRANSMISSION GEAR RATIO HUNTING PROBLEM WAS NEVER VERIFIED BY THE DEALER. THEY BLINDLY FLASHED THE FIRMWARE AND ALSO DIDN'T ROAD TEST AFTER THE FACT. THERE ALSO STILL AN UNDIAGNOSED TRANSMISSION PROBLEM. ADDITIONALLY THERE'S MANY MORE THINGS WRONG WITH MY CAR BUT YOUR FORM LIMITS ME TO THREE AT A TIME.
Additional Notes:
WITHIN MY FIRST TWO WEEKS (200-300 MILES) OF OWNING THE VEHICLE I WAS TOLD BY STEVENS CREEK SUBARU THAT THE CAR WAS NOT SAFE TO DRIVE AND HERE WE ARE AGAIN. ANOTHER FAILED STRUT. SO BY DEDUCTION, IT'S UNSAFE TO DRIVE BUT THAT HASN'T STOPPED SUBARU FROM PUTTING ME BACK IN IT, FULLY AWARE THAT THE STRUT HAS FAILED VERIFIED AT 20,000 MILES BUT PROBLEM STARTED 12,000 MILES AGO. IN MOTION THIS IS A PROBLEM EVERYWHERE. SAFETY ISSUE. SUBARU IS NOT MAKING ME DRIVE FOR ALMOST A MONTH WITH A FAILED STRUT, WAITING ON PARTS. LET'S TALK ABOUT BRAKES NEXT... SO THEY REPLACED THE FRONT PADS WITH "SPECIAL" BRAKES, HAND DELIVERED FROM JAPAN. WHY? WHAT ARE THESE "SPECIAL" PADS AND HOW ARE THEY DIFFERENT? I REALLY WANT TO KNOW WHAT'S DIFFERENT ABOUT THESE? ARE THEY SOFTER? WILL THEY WEAR OUT FASTER? I'M NOT HONESTLY THRILLED THAT THEY RESURFACED THE ROTORS. AGAIN... BRAND NEW CAR... BRAND NEW ROTORS... NOW THEY HAVE EXTRA "WEAR" AS A RESULT OF THE BAD BRAKES FROM THE FACTORY AND THEY WILL WEAR OUT FASTER. WOULD HAVE PREFERRED THEM TO BE REPLACED. THIS ONLY ADDS ADDITIONAL OUT OF WARRANTY COSTS TO ME IN THE END. ESPECIALLY IF THE NEW PADS ALSO WEAR QUICKER. SAFETY WE JUST BLINDLY APPLIED THE ECU FIRMWARE UPGRADE WITH NO PRE-DRIVE TEST TO VERIFY THE PROBLEM. WHICH WAS WHY THE CAR WAS LEFT OVERNIGHT IN THE FIRST PLACE INITIALLY. SO WE HAVE NO DOCUMENTATION OF THE ISSUE JUST THAT WE FLASHED THE FIRMWARE. FROM MY TESTS THE PAST TWO MORNINGS IT SEEMS BETTER AND POSSIBLY RESOLVED BUT AGAIN, THIS SHOULD HAVE BEEN PROPERLY DOCUMENTED AND TESTED AND WAS NOT. THE SURGING ENGINE CONDITION / TRANSMISSION GEAR RATIO HUNTING PROBLEM WAS NEVER VERIFIED BY THE DEALER. THEY BLINDLY FLASHED THE FIRMWARE AND ALSO DIDN'T ROAD TEST AFTER THE FACT. THERE ALSO STILL AN UNDIAGNOSED TRANSMISSION PROBLEM. ADDITIONALLY THERE'S MANY MORE THINGS WRONG WITH MY CAR BUT YOUR FORM LIMITS ME TO THREE AT A TIME.
Mfg Campaign: 11186633
Recall Date: Mar 13, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WITHIN MY FIRST TWO WEEKS (200-300 MILES) OF OWNING THE VEHICLE I WAS TOLD BY STEVENS CREEK SUBARU THAT THE CAR WAS NOT SAFE TO DRIVE AND HERE WE ARE AGAIN. ANOTHER FAILED STRUT. SO BY DEDUCTION, IT'S UNSAFE TO DRIVE BUT THAT HASN'T STOPPED SUBARU FROM PUTTING ME BACK IN IT, FULLY AWARE THAT THE STRUT HAS FAILED VERIFIED AT 20,000 MILES BUT PROBLEM STARTED 12,000 MILES AGO. IN MOTION THIS IS A PROBLEM EVERYWHERE. SAFETY ISSUE. SUBARU IS NOT MAKING ME DRIVE FOR ALMOST A MONTH WITH A FAILED STRUT, WAITING ON PARTS. LET'S TALK ABOUT BRAKES NEXT... SO THEY REPLACED THE FRONT PADS WITH "SPECIAL" BRAKES, HAND DELIVERED FROM JAPAN. WHY? WHAT ARE THESE "SPECIAL" PADS AND HOW ARE THEY DIFFERENT? I REALLY WANT TO KNOW WHAT'S DIFFERENT ABOUT THESE? ARE THEY SOFTER? WILL THEY WEAR OUT FASTER? I'M NOT HONESTLY THRILLED THAT THEY RESURFACED THE ROTORS. AGAIN... BRAND NEW CAR... BRAND NEW ROTORS... NOW THEY HAVE EXTRA "WEAR" AS A RESULT OF THE BAD BRAKES FROM THE FACTORY AND THEY WILL WEAR OUT FASTER. WOULD HAVE PREFERRED THEM TO BE REPLACED. THIS ONLY ADDS ADDITIONAL OUT OF WARRANTY COSTS TO ME IN THE END. ESPECIALLY IF THE NEW PADS ALSO WEAR QUICKER. SAFETY WE JUST BLINDLY APPLIED THE ECU FIRMWARE UPGRADE WITH NO PRE-DRIVE TEST TO VERIFY THE PROBLEM. WHICH WAS WHY THE CAR WAS LEFT OVERNIGHT IN THE FIRST PLACE INITIALLY. SO WE HAVE NO DOCUMENTATION OF THE ISSUE JUST THAT WE FLASHED THE FIRMWARE. FROM MY TESTS THE PAST TWO MORNINGS IT SEEMS BETTER AND POSSIBLY RESOLVED BUT AGAIN, THIS SHOULD HAVE BEEN PROPERLY DOCUMENTED AND TESTED AND WAS NOT. THE SURGING ENGINE CONDITION / TRANSMISSION GEAR RATIO HUNTING PROBLEM WAS NEVER VERIFIED BY THE DEALER. THEY BLINDLY FLASHED THE FIRMWARE AND ALSO DIDN'T ROAD TEST AFTER THE FACT. THERE ALSO STILL AN UNDIAGNOSED TRANSMISSION PROBLEM. ADDITIONALLY THERE'S MANY MORE THINGS WRONG WITH MY CAR BUT YOUR FORM LIMITS ME TO THREE AT A TIME.
Corrective Action:
WITHIN MY FIRST TWO WEEKS (200-300 MILES) OF OWNING THE VEHICLE I WAS TOLD BY STEVENS CREEK SUBARU THAT THE CAR WAS NOT SAFE TO DRIVE AND HERE WE ARE AGAIN. ANOTHER FAILED STRUT. SO BY DEDUCTION, IT'S UNSAFE TO DRIVE BUT THAT HASN'T STOPPED SUBARU FROM PUTTING ME BACK IN IT, FULLY AWARE THAT THE STRUT HAS FAILED VERIFIED AT 20,000 MILES BUT PROBLEM STARTED 12,000 MILES AGO. IN MOTION THIS IS A PROBLEM EVERYWHERE. SAFETY ISSUE. SUBARU IS NOT MAKING ME DRIVE FOR ALMOST A MONTH WITH A FAILED STRUT, WAITING ON PARTS. LET'S TALK ABOUT BRAKES NEXT... SO THEY REPLACED THE FRONT PADS WITH "SPECIAL" BRAKES, HAND DELIVERED FROM JAPAN. WHY? WHAT ARE THESE "SPECIAL" PADS AND HOW ARE THEY DIFFERENT? I REALLY WANT TO KNOW WHAT'S DIFFERENT ABOUT THESE? ARE THEY SOFTER? WILL THEY WEAR OUT FASTER? I'M NOT HONESTLY THRILLED THAT THEY RESURFACED THE ROTORS. AGAIN... BRAND NEW CAR... BRAND NEW ROTORS... NOW THEY HAVE EXTRA "WEAR" AS A RESULT OF THE BAD BRAKES FROM THE FACTORY AND THEY WILL WEAR OUT FASTER. WOULD HAVE PREFERRED THEM TO BE REPLACED. THIS ONLY ADDS ADDITIONAL OUT OF WARRANTY COSTS TO ME IN THE END. ESPECIALLY IF THE NEW PADS ALSO WEAR QUICKER. SAFETY WE JUST BLINDLY APPLIED THE ECU FIRMWARE UPGRADE WITH NO PRE-DRIVE TEST TO VERIFY THE PROBLEM. WHICH WAS WHY THE CAR WAS LEFT OVERNIGHT IN THE FIRST PLACE INITIALLY. SO WE HAVE NO DOCUMENTATION OF THE ISSUE JUST THAT WE FLASHED THE FIRMWARE. FROM MY TESTS THE PAST TWO MORNINGS IT SEEMS BETTER AND POSSIBLY RESOLVED BUT AGAIN, THIS SHOULD HAVE BEEN PROPERLY DOCUMENTED AND TESTED AND WAS NOT. THE SURGING ENGINE CONDITION / TRANSMISSION GEAR RATIO HUNTING PROBLEM WAS NEVER VERIFIED BY THE DEALER. THEY BLINDLY FLASHED THE FIRMWARE AND ALSO DIDN'T ROAD TEST AFTER THE FACT. THERE ALSO STILL AN UNDIAGNOSED TRANSMISSION PROBLEM. ADDITIONALLY THERE'S MANY MORE THINGS WRONG WITH MY CAR BUT YOUR FORM LIMITS ME TO THREE AT A TIME.
Additional Notes:
WITHIN MY FIRST TWO WEEKS (200-300 MILES) OF OWNING THE VEHICLE I WAS TOLD BY STEVENS CREEK SUBARU THAT THE CAR WAS NOT SAFE TO DRIVE AND HERE WE ARE AGAIN. ANOTHER FAILED STRUT. SO BY DEDUCTION, IT'S UNSAFE TO DRIVE BUT THAT HASN'T STOPPED SUBARU FROM PUTTING ME BACK IN IT, FULLY AWARE THAT THE STRUT HAS FAILED VERIFIED AT 20,000 MILES BUT PROBLEM STARTED 12,000 MILES AGO. IN MOTION THIS IS A PROBLEM EVERYWHERE. SAFETY ISSUE. SUBARU IS NOT MAKING ME DRIVE FOR ALMOST A MONTH WITH A FAILED STRUT, WAITING ON PARTS. LET'S TALK ABOUT BRAKES NEXT... SO THEY REPLACED THE FRONT PADS WITH "SPECIAL" BRAKES, HAND DELIVERED FROM JAPAN. WHY? WHAT ARE THESE "SPECIAL" PADS AND HOW ARE THEY DIFFERENT? I REALLY WANT TO KNOW WHAT'S DIFFERENT ABOUT THESE? ARE THEY SOFTER? WILL THEY WEAR OUT FASTER? I'M NOT HONESTLY THRILLED THAT THEY RESURFACED THE ROTORS. AGAIN... BRAND NEW CAR... BRAND NEW ROTORS... NOW THEY HAVE EXTRA "WEAR" AS A RESULT OF THE BAD BRAKES FROM THE FACTORY AND THEY WILL WEAR OUT FASTER. WOULD HAVE PREFERRED THEM TO BE REPLACED. THIS ONLY ADDS ADDITIONAL OUT OF WARRANTY COSTS TO ME IN THE END. ESPECIALLY IF THE NEW PADS ALSO WEAR QUICKER. SAFETY WE JUST BLINDLY APPLIED THE ECU FIRMWARE UPGRADE WITH NO PRE-DRIVE TEST TO VERIFY THE PROBLEM. WHICH WAS WHY THE CAR WAS LEFT OVERNIGHT IN THE FIRST PLACE INITIALLY. SO WE HAVE NO DOCUMENTATION OF THE ISSUE JUST THAT WE FLASHED THE FIRMWARE. FROM MY TESTS THE PAST TWO MORNINGS IT SEEMS BETTER AND POSSIBLY RESOLVED BUT AGAIN, THIS SHOULD HAVE BEEN PROPERLY DOCUMENTED AND TESTED AND WAS NOT. THE SURGING ENGINE CONDITION / TRANSMISSION GEAR RATIO HUNTING PROBLEM WAS NEVER VERIFIED BY THE DEALER. THEY BLINDLY FLASHED THE FIRMWARE AND ALSO DIDN'T ROAD TEST AFTER THE FACT. THERE ALSO STILL AN UNDIAGNOSED TRANSMISSION PROBLEM. ADDITIONALLY THERE'S MANY MORE THINGS WRONG WITH MY CAR BUT YOUR FORM LIMITS ME TO THREE AT A TIME.
Mfg Campaign: 11186633
Recall Date: Mar 13, 2019
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
WITHIN MY FIRST TWO WEEKS (200-300 MILES) OF OWNING THE VEHICLE I WAS TOLD BY STEVENS CREEK SUBARU THAT THE CAR WAS NOT SAFE TO DRIVE AND HERE WE ARE AGAIN. ANOTHER FAILED STRUT. SO BY DEDUCTION, IT'S UNSAFE TO DRIVE BUT THAT HASN'T STOPPED SUBARU FROM PUTTING ME BACK IN IT, FULLY AWARE THAT THE STRUT HAS FAILED VERIFIED AT 20,000 MILES BUT PROBLEM STARTED 12,000 MILES AGO. IN MOTION THIS IS A PROBLEM EVERYWHERE. SAFETY ISSUE. SUBARU IS NOT MAKING ME DRIVE FOR ALMOST A MONTH WITH A FAILED STRUT, WAITING ON PARTS. LET'S TALK ABOUT BRAKES NEXT... SO THEY REPLACED THE FRONT PADS WITH "SPECIAL" BRAKES, HAND DELIVERED FROM JAPAN. WHY? WHAT ARE THESE "SPECIAL" PADS AND HOW ARE THEY DIFFERENT? I REALLY WANT TO KNOW WHAT'S DIFFERENT ABOUT THESE? ARE THEY SOFTER? WILL THEY WEAR OUT FASTER? I'M NOT HONESTLY THRILLED THAT THEY RESURFACED THE ROTORS. AGAIN... BRAND NEW CAR... BRAND NEW ROTORS... NOW THEY HAVE EXTRA "WEAR" AS A RESULT OF THE BAD BRAKES FROM THE FACTORY AND THEY WILL WEAR OUT FASTER. WOULD HAVE PREFERRED THEM TO BE REPLACED. THIS ONLY ADDS ADDITIONAL OUT OF WARRANTY COSTS TO ME IN THE END. ESPECIALLY IF THE NEW PADS ALSO WEAR QUICKER. SAFETY WE JUST BLINDLY APPLIED THE ECU FIRMWARE UPGRADE WITH NO PRE-DRIVE TEST TO VERIFY THE PROBLEM. WHICH WAS WHY THE CAR WAS LEFT OVERNIGHT IN THE FIRST PLACE INITIALLY. SO WE HAVE NO DOCUMENTATION OF THE ISSUE JUST THAT WE FLASHED THE FIRMWARE. FROM MY TESTS THE PAST TWO MORNINGS IT SEEMS BETTER AND POSSIBLY RESOLVED BUT AGAIN, THIS SHOULD HAVE BEEN PROPERLY DOCUMENTED AND TESTED AND WAS NOT. THE SURGING ENGINE CONDITION / TRANSMISSION GEAR RATIO HUNTING PROBLEM WAS NEVER VERIFIED BY THE DEALER. THEY BLINDLY FLASHED THE FIRMWARE AND ALSO DIDN'T ROAD TEST AFTER THE FACT. THERE ALSO STILL AN UNDIAGNOSED TRANSMISSION PROBLEM. ADDITIONALLY THERE'S MANY MORE THINGS WRONG WITH MY CAR BUT YOUR FORM LIMITS ME TO THREE AT A TIME.
Corrective Action:
WITHIN MY FIRST TWO WEEKS (200-300 MILES) OF OWNING THE VEHICLE I WAS TOLD BY STEVENS CREEK SUBARU THAT THE CAR WAS NOT SAFE TO DRIVE AND HERE WE ARE AGAIN. ANOTHER FAILED STRUT. SO BY DEDUCTION, IT'S UNSAFE TO DRIVE BUT THAT HASN'T STOPPED SUBARU FROM PUTTING ME BACK IN IT, FULLY AWARE THAT THE STRUT HAS FAILED VERIFIED AT 20,000 MILES BUT PROBLEM STARTED 12,000 MILES AGO. IN MOTION THIS IS A PROBLEM EVERYWHERE. SAFETY ISSUE. SUBARU IS NOT MAKING ME DRIVE FOR ALMOST A MONTH WITH A FAILED STRUT, WAITING ON PARTS. LET'S TALK ABOUT BRAKES NEXT... SO THEY REPLACED THE FRONT PADS WITH "SPECIAL" BRAKES, HAND DELIVERED FROM JAPAN. WHY? WHAT ARE THESE "SPECIAL" PADS AND HOW ARE THEY DIFFERENT? I REALLY WANT TO KNOW WHAT'S DIFFERENT ABOUT THESE? ARE THEY SOFTER? WILL THEY WEAR OUT FASTER? I'M NOT HONESTLY THRILLED THAT THEY RESURFACED THE ROTORS. AGAIN... BRAND NEW CAR... BRAND NEW ROTORS... NOW THEY HAVE EXTRA "WEAR" AS A RESULT OF THE BAD BRAKES FROM THE FACTORY AND THEY WILL WEAR OUT FASTER. WOULD HAVE PREFERRED THEM TO BE REPLACED. THIS ONLY ADDS ADDITIONAL OUT OF WARRANTY COSTS TO ME IN THE END. ESPECIALLY IF THE NEW PADS ALSO WEAR QUICKER. SAFETY WE JUST BLINDLY APPLIED THE ECU FIRMWARE UPGRADE WITH NO PRE-DRIVE TEST TO VERIFY THE PROBLEM. WHICH WAS WHY THE CAR WAS LEFT OVERNIGHT IN THE FIRST PLACE INITIALLY. SO WE HAVE NO DOCUMENTATION OF THE ISSUE JUST THAT WE FLASHED THE FIRMWARE. FROM MY TESTS THE PAST TWO MORNINGS IT SEEMS BETTER AND POSSIBLY RESOLVED BUT AGAIN, THIS SHOULD HAVE BEEN PROPERLY DOCUMENTED AND TESTED AND WAS NOT. THE SURGING ENGINE CONDITION / TRANSMISSION GEAR RATIO HUNTING PROBLEM WAS NEVER VERIFIED BY THE DEALER. THEY BLINDLY FLASHED THE FIRMWARE AND ALSO DIDN'T ROAD TEST AFTER THE FACT. THERE ALSO STILL AN UNDIAGNOSED TRANSMISSION PROBLEM. ADDITIONALLY THERE'S MANY MORE THINGS WRONG WITH MY CAR BUT YOUR FORM LIMITS ME TO THREE AT A TIME.
Additional Notes:
WITHIN MY FIRST TWO WEEKS (200-300 MILES) OF OWNING THE VEHICLE I WAS TOLD BY STEVENS CREEK SUBARU THAT THE CAR WAS NOT SAFE TO DRIVE AND HERE WE ARE AGAIN. ANOTHER FAILED STRUT. SO BY DEDUCTION, IT'S UNSAFE TO DRIVE BUT THAT HASN'T STOPPED SUBARU FROM PUTTING ME BACK IN IT, FULLY AWARE THAT THE STRUT HAS FAILED VERIFIED AT 20,000 MILES BUT PROBLEM STARTED 12,000 MILES AGO. IN MOTION THIS IS A PROBLEM EVERYWHERE. SAFETY ISSUE. SUBARU IS NOT MAKING ME DRIVE FOR ALMOST A MONTH WITH A FAILED STRUT, WAITING ON PARTS. LET'S TALK ABOUT BRAKES NEXT... SO THEY REPLACED THE FRONT PADS WITH "SPECIAL" BRAKES, HAND DELIVERED FROM JAPAN. WHY? WHAT ARE THESE "SPECIAL" PADS AND HOW ARE THEY DIFFERENT? I REALLY WANT TO KNOW WHAT'S DIFFERENT ABOUT THESE? ARE THEY SOFTER? WILL THEY WEAR OUT FASTER? I'M NOT HONESTLY THRILLED THAT THEY RESURFACED THE ROTORS. AGAIN... BRAND NEW CAR... BRAND NEW ROTORS... NOW THEY HAVE EXTRA "WEAR" AS A RESULT OF THE BAD BRAKES FROM THE FACTORY AND THEY WILL WEAR OUT FASTER. WOULD HAVE PREFERRED THEM TO BE REPLACED. THIS ONLY ADDS ADDITIONAL OUT OF WARRANTY COSTS TO ME IN THE END. ESPECIALLY IF THE NEW PADS ALSO WEAR QUICKER. SAFETY WE JUST BLINDLY APPLIED THE ECU FIRMWARE UPGRADE WITH NO PRE-DRIVE TEST TO VERIFY THE PROBLEM. WHICH WAS WHY THE CAR WAS LEFT OVERNIGHT IN THE FIRST PLACE INITIALLY. SO WE HAVE NO DOCUMENTATION OF THE ISSUE JUST THAT WE FLASHED THE FIRMWARE. FROM MY TESTS THE PAST TWO MORNINGS IT SEEMS BETTER AND POSSIBLY RESOLVED BUT AGAIN, THIS SHOULD HAVE BEEN PROPERLY DOCUMENTED AND TESTED AND WAS NOT. THE SURGING ENGINE CONDITION / TRANSMISSION GEAR RATIO HUNTING PROBLEM WAS NEVER VERIFIED BY THE DEALER. THEY BLINDLY FLASHED THE FIRMWARE AND ALSO DIDN'T ROAD TEST AFTER THE FACT. THERE ALSO STILL AN UNDIAGNOSED TRANSMISSION PROBLEM. ADDITIONALLY THERE'S MANY MORE THINGS WRONG WITH MY CAR BUT YOUR FORM LIMITS ME TO THREE AT A TIME.
Mfg Campaign: 11186633
Recall Date: Mar 13, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY KEEPS DYING WHEN I HAVE THE TAILGATE (TG) OPENED FOR EXTENDED PERIODS OF TIME SUCH AS WHEN DOG TRAINING. THE FIRST TIME MY BATTERY DIED, I WAS THE LAST PERSON ON THE TRAINING GROUNDS. I CLOSED THE TG AND LIGHTS WERE FLASHING AND BEEPING FOR A FEW MINUTES. THE BATTERY DIED AND THE TG WAS SHUT AND WOULDN'T OPEN. I PANICKED B/C I COULD NOT GET MY DOGS OUT AND I WAS ALONE IN A VAST WOODED AREA. THIS IS A TERRIBLE SAFETY ISSUE B/C IF I DID NOT HAVE CELL PHONE COVERAGE THAT DAY, MY DOGS WOULD'VE BEEN TRAPPED IN THE CAR WITHOUT WATER AND I WOULD HAVE HAD TO WALK A VERY LONG WAY TO GET HELP SINCE THE SUBARU ROADSIDE ASSISTANCE WILL NOT WORK WITHOUT CELL COVERAGE. IN FEB., I WAS DOG TRAINING IN AREAS OF GEORGIA WHERE THERE IS NO CELL PHONE COVERAGE. THREE DAYS IN A ROW, MY BATTERY DIED. FORTUNATELY, ANOTHER MEMBER OF OUR GROUP JUMP STARTED THE CAR. THE LOCAL DEALER IN TALLAHASSEE WAS SHOCKED TO HEAR THAT LEAVING THE TAILGATE OPEN WOULD DRAIN THE BATTERY. SUBARU SAYS THIS IS HOW THE CAR WAS DESIGNED. IN ADDITION TO INSTALLING A NEW BATTERY, THEY INSTALLED A BATTERY DISCONNECT SWITCH, WHICH I PURCHASED TO PREVENT MY BATTERY FROM DYING. EVERY TIME YOU FLIP THE SWITCH TO CUT THE BATTERY OFF, ALL THE PRESETS GO BACK TO DEFAULT AND HAVE TO BE RESET. AND NOW RANDOMLY ALL THE WARNING LIGHTS NOW COME ON AND THE EYESIGHT SYSTEM FAILS B/C SUPPOSEDLY THE SYSTEM IS SENSING A DROP IN VOLTAGE WHEN THE BATTERY DISCONNECT SWITCH IS BEING USED. IT SEEMS TO ME THAT SUBARU DIDN'T THINK THIS THROUGH GIVEN THAT THEY MARKET TO THE OUTDOORSY TYPE OF PERSON, DOG OWNERS AND CAMPERS. THEY NEED SOME SORT OF FIX TO CORRECT THIS SAFETY ISSUE TO ALLOW OWNERS TO TURN OFF THE POWER TO THE TG WHEN NEEDED SO THEY ARE NOT LEFT STRANDED WHEN THEY ARE 'OFF THE GRID' AS THEIR COMMERCIALS TOUT. .
Corrective Action:
THE BATTERY KEEPS DYING WHEN I HAVE THE TAILGATE (TG) OPENED FOR EXTENDED PERIODS OF TIME SUCH AS WHEN DOG TRAINING. THE FIRST TIME MY BATTERY DIED, I WAS THE LAST PERSON ON THE TRAINING GROUNDS. I CLOSED THE TG AND LIGHTS WERE FLASHING AND BEEPING FOR A FEW MINUTES. THE BATTERY DIED AND THE TG WAS SHUT AND WOULDN'T OPEN. I PANICKED B/C I COULD NOT GET MY DOGS OUT AND I WAS ALONE IN A VAST WOODED AREA. THIS IS A TERRIBLE SAFETY ISSUE B/C IF I DID NOT HAVE CELL PHONE COVERAGE THAT DAY, MY DOGS WOULD'VE BEEN TRAPPED IN THE CAR WITHOUT WATER AND I WOULD HAVE HAD TO WALK A VERY LONG WAY TO GET HELP SINCE THE SUBARU ROADSIDE ASSISTANCE WILL NOT WORK WITHOUT CELL COVERAGE. IN FEB., I WAS DOG TRAINING IN AREAS OF GEORGIA WHERE THERE IS NO CELL PHONE COVERAGE. THREE DAYS IN A ROW, MY BATTERY DIED. FORTUNATELY, ANOTHER MEMBER OF OUR GROUP JUMP STARTED THE CAR. THE LOCAL DEALER IN TALLAHASSEE WAS SHOCKED TO HEAR THAT LEAVING THE TAILGATE OPEN WOULD DRAIN THE BATTERY. SUBARU SAYS THIS IS HOW THE CAR WAS DESIGNED. IN ADDITION TO INSTALLING A NEW BATTERY, THEY INSTALLED A BATTERY DISCONNECT SWITCH, WHICH I PURCHASED TO PREVENT MY BATTERY FROM DYING. EVERY TIME YOU FLIP THE SWITCH TO CUT THE BATTERY OFF, ALL THE PRESETS GO BACK TO DEFAULT AND HAVE TO BE RESET. AND NOW RANDOMLY ALL THE WARNING LIGHTS NOW COME ON AND THE EYESIGHT SYSTEM FAILS B/C SUPPOSEDLY THE SYSTEM IS SENSING A DROP IN VOLTAGE WHEN THE BATTERY DISCONNECT SWITCH IS BEING USED. IT SEEMS TO ME THAT SUBARU DIDN'T THINK THIS THROUGH GIVEN THAT THEY MARKET TO THE OUTDOORSY TYPE OF PERSON, DOG OWNERS AND CAMPERS. THEY NEED SOME SORT OF FIX TO CORRECT THIS SAFETY ISSUE TO ALLOW OWNERS TO TURN OFF THE POWER TO THE TG WHEN NEEDED SO THEY ARE NOT LEFT STRANDED WHEN THEY ARE 'OFF THE GRID' AS THEIR COMMERCIALS TOUT. .
Additional Notes:
THE BATTERY KEEPS DYING WHEN I HAVE THE TAILGATE (TG) OPENED FOR EXTENDED PERIODS OF TIME SUCH AS WHEN DOG TRAINING. THE FIRST TIME MY BATTERY DIED, I WAS THE LAST PERSON ON THE TRAINING GROUNDS. I CLOSED THE TG AND LIGHTS WERE FLASHING AND BEEPING FOR A FEW MINUTES. THE BATTERY DIED AND THE TG WAS SHUT AND WOULDN'T OPEN. I PANICKED B/C I COULD NOT GET MY DOGS OUT AND I WAS ALONE IN A VAST WOODED AREA. THIS IS A TERRIBLE SAFETY ISSUE B/C IF I DID NOT HAVE CELL PHONE COVERAGE THAT DAY, MY DOGS WOULD'VE BEEN TRAPPED IN THE CAR WITHOUT WATER AND I WOULD HAVE HAD TO WALK A VERY LONG WAY TO GET HELP SINCE THE SUBARU ROADSIDE ASSISTANCE WILL NOT WORK WITHOUT CELL COVERAGE. IN FEB., I WAS DOG TRAINING IN AREAS OF GEORGIA WHERE THERE IS NO CELL PHONE COVERAGE. THREE DAYS IN A ROW, MY BATTERY DIED. FORTUNATELY, ANOTHER MEMBER OF OUR GROUP JUMP STARTED THE CAR. THE LOCAL DEALER IN TALLAHASSEE WAS SHOCKED TO HEAR THAT LEAVING THE TAILGATE OPEN WOULD DRAIN THE BATTERY. SUBARU SAYS THIS IS HOW THE CAR WAS DESIGNED. IN ADDITION TO INSTALLING A NEW BATTERY, THEY INSTALLED A BATTERY DISCONNECT SWITCH, WHICH I PURCHASED TO PREVENT MY BATTERY FROM DYING. EVERY TIME YOU FLIP THE SWITCH TO CUT THE BATTERY OFF, ALL THE PRESETS GO BACK TO DEFAULT AND HAVE TO BE RESET. AND NOW RANDOMLY ALL THE WARNING LIGHTS NOW COME ON AND THE EYESIGHT SYSTEM FAILS B/C SUPPOSEDLY THE SYSTEM IS SENSING A DROP IN VOLTAGE WHEN THE BATTERY DISCONNECT SWITCH IS BEING USED. IT SEEMS TO ME THAT SUBARU DIDN'T THINK THIS THROUGH GIVEN THAT THEY MARKET TO THE OUTDOORSY TYPE OF PERSON, DOG OWNERS AND CAMPERS. THEY NEED SOME SORT OF FIX TO CORRECT THIS SAFETY ISSUE TO ALLOW OWNERS TO TURN OFF THE POWER TO THE TG WHEN NEEDED SO THEY ARE NOT LEFT STRANDED WHEN THEY ARE 'OFF THE GRID' AS THEIR COMMERCIALS TOUT. .
Mfg Campaign: 11184252
Recall Date: Mar 5, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE INDICATOR DISAPPEARED AND THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KOCOUREK SUBARU (2600 N. 20TH AVE, WAUSAU, WI) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,300. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE INDICATOR DISAPPEARED AND THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KOCOUREK SUBARU (2600 N. 20TH AVE, WAUSAU, WI) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,300. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE INDICATOR DISAPPEARED AND THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KOCOUREK SUBARU (2600 N. 20TH AVE, WAUSAU, WI) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,300. THE VIN WAS UNKNOWN.
Mfg Campaign: 11183866
Recall Date: Mar 4, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS IN TRAFFIC AND THE DASH- STARTED FLASHING AND EVERYTHING AT ONCE STARTED SHUTTING OFF AND THEN BRAKE WAS APPLIED ON ITS OWN. VERY SCARY WHILE IN TRAFFIC- I HAVE BEEN WAITING FOR A TOW TRUCK FOR OVER 3 HOURS. DIALS: AT OIL TEMP FLASHES, ALL ELECTRONIC THINGS IS ALL OFF AND LIT. TRANSMISSION AND BRAKING ISSUES- ALL AT ONCE. CITY STREET BRADDOCK RD AND I PULLED OFF AT KINGS PARK SHOPPING CENTER IN FRONT OF WELLS FARGO AND CVS, STATIONARY.
Corrective Action:
I WAS IN TRAFFIC AND THE DASH- STARTED FLASHING AND EVERYTHING AT ONCE STARTED SHUTTING OFF AND THEN BRAKE WAS APPLIED ON ITS OWN. VERY SCARY WHILE IN TRAFFIC- I HAVE BEEN WAITING FOR A TOW TRUCK FOR OVER 3 HOURS. DIALS: AT OIL TEMP FLASHES, ALL ELECTRONIC THINGS IS ALL OFF AND LIT. TRANSMISSION AND BRAKING ISSUES- ALL AT ONCE. CITY STREET BRADDOCK RD AND I PULLED OFF AT KINGS PARK SHOPPING CENTER IN FRONT OF WELLS FARGO AND CVS, STATIONARY.
Additional Notes:
I WAS IN TRAFFIC AND THE DASH- STARTED FLASHING AND EVERYTHING AT ONCE STARTED SHUTTING OFF AND THEN BRAKE WAS APPLIED ON ITS OWN. VERY SCARY WHILE IN TRAFFIC- I HAVE BEEN WAITING FOR A TOW TRUCK FOR OVER 3 HOURS. DIALS: AT OIL TEMP FLASHES, ALL ELECTRONIC THINGS IS ALL OFF AND LIT. TRANSMISSION AND BRAKING ISSUES- ALL AT ONCE. CITY STREET BRADDOCK RD AND I PULLED OFF AT KINGS PARK SHOPPING CENTER IN FRONT OF WELLS FARGO AND CVS, STATIONARY.
Mfg Campaign: 11176385
Recall Date: Feb 11, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS IN TRAFFIC AND THE DASH- STARTED FLASHING AND EVERYTHING AT ONCE STARTED SHUTTING OFF AND THEN BRAKE WAS APPLIED ON ITS OWN. VERY SCARY WHILE IN TRAFFIC- I HAVE BEEN WAITING FOR A TOW TRUCK FOR OVER 3 HOURS. DIALS: AT OIL TEMP FLASHES, ALL ELECTRONIC THINGS IS ALL OFF AND LIT. TRANSMISSION AND BRAKING ISSUES- ALL AT ONCE. CITY STREET BRADDOCK RD AND I PULLED OFF AT KINGS PARK SHOPPING CENTER IN FRONT OF WELLS FARGO AND CVS, STATIONARY.
Corrective Action:
I WAS IN TRAFFIC AND THE DASH- STARTED FLASHING AND EVERYTHING AT ONCE STARTED SHUTTING OFF AND THEN BRAKE WAS APPLIED ON ITS OWN. VERY SCARY WHILE IN TRAFFIC- I HAVE BEEN WAITING FOR A TOW TRUCK FOR OVER 3 HOURS. DIALS: AT OIL TEMP FLASHES, ALL ELECTRONIC THINGS IS ALL OFF AND LIT. TRANSMISSION AND BRAKING ISSUES- ALL AT ONCE. CITY STREET BRADDOCK RD AND I PULLED OFF AT KINGS PARK SHOPPING CENTER IN FRONT OF WELLS FARGO AND CVS, STATIONARY.
Additional Notes:
I WAS IN TRAFFIC AND THE DASH- STARTED FLASHING AND EVERYTHING AT ONCE STARTED SHUTTING OFF AND THEN BRAKE WAS APPLIED ON ITS OWN. VERY SCARY WHILE IN TRAFFIC- I HAVE BEEN WAITING FOR A TOW TRUCK FOR OVER 3 HOURS. DIALS: AT OIL TEMP FLASHES, ALL ELECTRONIC THINGS IS ALL OFF AND LIT. TRANSMISSION AND BRAKING ISSUES- ALL AT ONCE. CITY STREET BRADDOCK RD AND I PULLED OFF AT KINGS PARK SHOPPING CENTER IN FRONT OF WELLS FARGO AND CVS, STATIONARY.
Mfg Campaign: 11176385
Recall Date: Feb 11, 2019
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