Complaints & Recalls
Official Safety Recalls - Important!
47 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-22
Recall Date: Dec 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Ascent vehicles. Due to an incorrect tapered hole in the housing, the front tie rod ends may not fit properly. The improper fit can result in the tie rods and housings being deformed during assembly and service replacement if excessive torque is applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Consumer Complaints
369 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
As we were driving, a vehicle passed us going the other way and suddenly something hit our windshield and damaged it. I am reporting this because the cracks from this unusual incident are rather large in comparison to other windshield chips I have seen on previous cars.
Corrective Action:
As we were driving, a vehicle passed us going the other way and suddenly something hit our windshield and damaged it. I am reporting this because the cracks from this unusual incident are rather large in comparison to other windshield chips I have seen on previous cars.
Additional Notes:
As we were driving, a vehicle passed us going the other way and suddenly something hit our windshield and damaged it. I am reporting this because the cracks from this unusual incident are rather large in comparison to other windshield chips I have seen on previous cars.
Mfg Campaign: 11423463
Recall Date: Jul 5, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While parked, for no reason, the battery discharged to the point the car would not start and I could not open the tail gate. The car had been driven for 2 hours the day before. The car was parked at a campground with the tail gate open for a few hours but the other doors were not open. In the evening I closed the tail gate. The next morning about 10:00 am I tried to drive off and the battery was dead and other electronic devises would not work (door locks, electric tailgate etc.) This could have been very serious as I had a hard time locating help to jump start the car. If I had needed to drive for an emergency as if my wife had a medical issue the car's malfunction would have been very serious! This problem has been reported on the internet for Subaru Ascents and I feel it is a safety defect and Subaru should be required to fix it. I do not trust this car. It is a 2020 Ascent with about 10,000 miles.
Corrective Action:
While parked, for no reason, the battery discharged to the point the car would not start and I could not open the tail gate. The car had been driven for 2 hours the day before. The car was parked at a campground with the tail gate open for a few hours but the other doors were not open. In the evening I closed the tail gate. The next morning about 10:00 am I tried to drive off and the battery was dead and other electronic devises would not work (door locks, electric tailgate etc.) This could have been very serious as I had a hard time locating help to jump start the car. If I had needed to drive for an emergency as if my wife had a medical issue the car's malfunction would have been very serious! This problem has been reported on the internet for Subaru Ascents and I feel it is a safety defect and Subaru should be required to fix it. I do not trust this car. It is a 2020 Ascent with about 10,000 miles.
Additional Notes:
While parked, for no reason, the battery discharged to the point the car would not start and I could not open the tail gate. The car had been driven for 2 hours the day before. The car was parked at a campground with the tail gate open for a few hours but the other doors were not open. In the evening I closed the tail gate. The next morning about 10:00 am I tried to drive off and the battery was dead and other electronic devises would not work (door locks, electric tailgate etc.) This could have been very serious as I had a hard time locating help to jump start the car. If I had needed to drive for an emergency as if my wife had a medical issue the car's malfunction would have been very serious! This problem has been reported on the internet for Subaru Ascents and I feel it is a safety defect and Subaru should be required to fix it. I do not trust this car. It is a 2020 Ascent with about 10,000 miles.
Mfg Campaign: 11423497
Recall Date: Jul 5, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery on 2020 Subaru Ascent with 4000 miles has drained in a short time ( a week) twice. Left my wife and I stranded in Utah mountains in winter. Found someone who jumped it for us. Thought it was a one time issue. Just occurred again after 9 days of not driving it. Had to call the Subaru assistance line to get help. Functioning again after the jump. We are in our 70"s and this issue could leave us or anyone else in a bad situation if help is not close by.
Corrective Action:
Battery on 2020 Subaru Ascent with 4000 miles has drained in a short time ( a week) twice. Left my wife and I stranded in Utah mountains in winter. Found someone who jumped it for us. Thought it was a one time issue. Just occurred again after 9 days of not driving it. Had to call the Subaru assistance line to get help. Functioning again after the jump. We are in our 70"s and this issue could leave us or anyone else in a bad situation if help is not close by.
Additional Notes:
Battery on 2020 Subaru Ascent with 4000 miles has drained in a short time ( a week) twice. Left my wife and I stranded in Utah mountains in winter. Found someone who jumped it for us. Thought it was a one time issue. Just occurred again after 9 days of not driving it. Had to call the Subaru assistance line to get help. Functioning again after the jump. We are in our 70"s and this issue could leave us or anyone else in a bad situation if help is not close by.
Mfg Campaign: 11420338
Recall Date: Jun 9, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Battery on 2020 Subaru Ascent with 4000 miles has drained in a short time ( a week) twice. Left my wife and I stranded in Utah mountains in winter. Found someone who jumped it for us. Thought it was a one time issue. Just occurred again after 9 days of not driving it. Had to call the Subaru assistance line to get help. Functioning again after the jump. We are in our 70"s and this issue could leave us or anyone else in a bad situation if help is not close by.
Corrective Action:
Battery on 2020 Subaru Ascent with 4000 miles has drained in a short time ( a week) twice. Left my wife and I stranded in Utah mountains in winter. Found someone who jumped it for us. Thought it was a one time issue. Just occurred again after 9 days of not driving it. Had to call the Subaru assistance line to get help. Functioning again after the jump. We are in our 70"s and this issue could leave us or anyone else in a bad situation if help is not close by.
Additional Notes:
Battery on 2020 Subaru Ascent with 4000 miles has drained in a short time ( a week) twice. Left my wife and I stranded in Utah mountains in winter. Found someone who jumped it for us. Thought it was a one time issue. Just occurred again after 9 days of not driving it. Had to call the Subaru assistance line to get help. Functioning again after the jump. We are in our 70"s and this issue could leave us or anyone else in a bad situation if help is not close by.
Mfg Campaign: 11420338
Recall Date: Jun 9, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Driver’s side window cracked while sitting in driveway after 7ish pm Saturday night, June 5th, 2021. My car was sitting outside from roughly 6:30 pm to 7:15 pm with windows down and then I put up the windows as I was going to move into the garage. I got out of the car and was side tracked with neighbors for approximately a half hour. I went to move the car into the garage about 7:45 pm and my window was cracked about a foot. It has since spread the length of the window. (see picture attached) I called Subaru as a window should not do this. A Resolution Specialist is suppose to call me back, but who knows when that will happen. I need to get it fixed as it is not safe and I don’t want it to shatter into my lap.
Corrective Action:
My Driver’s side window cracked while sitting in driveway after 7ish pm Saturday night, June 5th, 2021. My car was sitting outside from roughly 6:30 pm to 7:15 pm with windows down and then I put up the windows as I was going to move into the garage. I got out of the car and was side tracked with neighbors for approximately a half hour. I went to move the car into the garage about 7:45 pm and my window was cracked about a foot. It has since spread the length of the window. (see picture attached) I called Subaru as a window should not do this. A Resolution Specialist is suppose to call me back, but who knows when that will happen. I need to get it fixed as it is not safe and I don’t want it to shatter into my lap.
Additional Notes:
My Driver’s side window cracked while sitting in driveway after 7ish pm Saturday night, June 5th, 2021. My car was sitting outside from roughly 6:30 pm to 7:15 pm with windows down and then I put up the windows as I was going to move into the garage. I got out of the car and was side tracked with neighbors for approximately a half hour. I went to move the car into the garage about 7:45 pm and my window was cracked about a foot. It has since spread the length of the window. (see picture attached) I called Subaru as a window should not do this. A Resolution Specialist is suppose to call me back, but who knows when that will happen. I need to get it fixed as it is not safe and I don’t want it to shatter into my lap.
Mfg Campaign: 11419922
Recall Date: Jun 7, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I bought this car brand new from Subaru dealer in Sterling VA. Starting form first week we start having issues with certain parts. (steering, line assist, unexpected breaking, shaky/wobbly brakes, raw fuel smell in the cabin and around the car.) I took the car may times to dealer to get it serviced however every time I was sent back as they couldn't replicate the issue. In one instance, they found some errors on the front brakes and changed it. After that car still having issues with breaking noise and also shakiness when breaking during high speeds. One of my biggest concern is the raw fuel smell coming into the cabin during idle or low speeds. I have to use the internal air circulation to avoid to bring raw smell from engine to cabin. I also noticed raw smell is also noticeable if you park. front of the car, front passenger and driver sides also have that raw fuel smell. Dealer couldn't replicate the smell however I have some of my friends and family members noticed it without having expert knowledge on the issue. I am thinking, Subaru ascents turbo system might be causing the fuel smell. Either its dangerous for fumes in the cabin and/or it is fire hazard eventually. I also think break problems are due to wrong sizing of the break parts for the size of the car. You can easily feel breaks are having difficulty stopping car when going down hill over 50 miles hr... It starts wobbling. Per master tech in my Subaru dealer, this is normal Subaru Ascent behavior and there is nothing wrong. I don't believe that. Attaching all the documentation I have.
Corrective Action:
I bought this car brand new from Subaru dealer in Sterling VA. Starting form first week we start having issues with certain parts. (steering, line assist, unexpected breaking, shaky/wobbly brakes, raw fuel smell in the cabin and around the car.) I took the car may times to dealer to get it serviced however every time I was sent back as they couldn't replicate the issue. In one instance, they found some errors on the front brakes and changed it. After that car still having issues with breaking noise and also shakiness when breaking during high speeds. One of my biggest concern is the raw fuel smell coming into the cabin during idle or low speeds. I have to use the internal air circulation to avoid to bring raw smell from engine to cabin. I also noticed raw smell is also noticeable if you park. front of the car, front passenger and driver sides also have that raw fuel smell. Dealer couldn't replicate the smell however I have some of my friends and family members noticed it without having expert knowledge on the issue. I am thinking, Subaru ascents turbo system might be causing the fuel smell. Either its dangerous for fumes in the cabin and/or it is fire hazard eventually. I also think break problems are due to wrong sizing of the break parts for the size of the car. You can easily feel breaks are having difficulty stopping car when going down hill over 50 miles hr... It starts wobbling. Per master tech in my Subaru dealer, this is normal Subaru Ascent behavior and there is nothing wrong. I don't believe that. Attaching all the documentation I have.
Additional Notes:
I bought this car brand new from Subaru dealer in Sterling VA. Starting form first week we start having issues with certain parts. (steering, line assist, unexpected breaking, shaky/wobbly brakes, raw fuel smell in the cabin and around the car.) I took the car may times to dealer to get it serviced however every time I was sent back as they couldn't replicate the issue. In one instance, they found some errors on the front brakes and changed it. After that car still having issues with breaking noise and also shakiness when breaking during high speeds. One of my biggest concern is the raw fuel smell coming into the cabin during idle or low speeds. I have to use the internal air circulation to avoid to bring raw smell from engine to cabin. I also noticed raw smell is also noticeable if you park. front of the car, front passenger and driver sides also have that raw fuel smell. Dealer couldn't replicate the smell however I have some of my friends and family members noticed it without having expert knowledge on the issue. I am thinking, Subaru ascents turbo system might be causing the fuel smell. Either its dangerous for fumes in the cabin and/or it is fire hazard eventually. I also think break problems are due to wrong sizing of the break parts for the size of the car. You can easily feel breaks are having difficulty stopping car when going down hill over 50 miles hr... It starts wobbling. Per master tech in my Subaru dealer, this is normal Subaru Ascent behavior and there is nothing wrong. I don't believe that. Attaching all the documentation I have.
Mfg Campaign: 11418508
Recall Date: May 25, 2021
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I bought this car brand new from Subaru dealer in Sterling VA. Starting form first week we start having issues with certain parts. (steering, line assist, unexpected breaking, shaky/wobbly brakes, raw fuel smell in the cabin and around the car.) I took the car may times to dealer to get it serviced however every time I was sent back as they couldn't replicate the issue. In one instance, they found some errors on the front brakes and changed it. After that car still having issues with breaking noise and also shakiness when breaking during high speeds. One of my biggest concern is the raw fuel smell coming into the cabin during idle or low speeds. I have to use the internal air circulation to avoid to bring raw smell from engine to cabin. I also noticed raw smell is also noticeable if you park. front of the car, front passenger and driver sides also have that raw fuel smell. Dealer couldn't replicate the smell however I have some of my friends and family members noticed it without having expert knowledge on the issue. I am thinking, Subaru ascents turbo system might be causing the fuel smell. Either its dangerous for fumes in the cabin and/or it is fire hazard eventually. I also think break problems are due to wrong sizing of the break parts for the size of the car. You can easily feel breaks are having difficulty stopping car when going down hill over 50 miles hr... It starts wobbling. Per master tech in my Subaru dealer, this is normal Subaru Ascent behavior and there is nothing wrong. I don't believe that. Attaching all the documentation I have.
Corrective Action:
I bought this car brand new from Subaru dealer in Sterling VA. Starting form first week we start having issues with certain parts. (steering, line assist, unexpected breaking, shaky/wobbly brakes, raw fuel smell in the cabin and around the car.) I took the car may times to dealer to get it serviced however every time I was sent back as they couldn't replicate the issue. In one instance, they found some errors on the front brakes and changed it. After that car still having issues with breaking noise and also shakiness when breaking during high speeds. One of my biggest concern is the raw fuel smell coming into the cabin during idle or low speeds. I have to use the internal air circulation to avoid to bring raw smell from engine to cabin. I also noticed raw smell is also noticeable if you park. front of the car, front passenger and driver sides also have that raw fuel smell. Dealer couldn't replicate the smell however I have some of my friends and family members noticed it without having expert knowledge on the issue. I am thinking, Subaru ascents turbo system might be causing the fuel smell. Either its dangerous for fumes in the cabin and/or it is fire hazard eventually. I also think break problems are due to wrong sizing of the break parts for the size of the car. You can easily feel breaks are having difficulty stopping car when going down hill over 50 miles hr... It starts wobbling. Per master tech in my Subaru dealer, this is normal Subaru Ascent behavior and there is nothing wrong. I don't believe that. Attaching all the documentation I have.
Additional Notes:
I bought this car brand new from Subaru dealer in Sterling VA. Starting form first week we start having issues with certain parts. (steering, line assist, unexpected breaking, shaky/wobbly brakes, raw fuel smell in the cabin and around the car.) I took the car may times to dealer to get it serviced however every time I was sent back as they couldn't replicate the issue. In one instance, they found some errors on the front brakes and changed it. After that car still having issues with breaking noise and also shakiness when breaking during high speeds. One of my biggest concern is the raw fuel smell coming into the cabin during idle or low speeds. I have to use the internal air circulation to avoid to bring raw smell from engine to cabin. I also noticed raw smell is also noticeable if you park. front of the car, front passenger and driver sides also have that raw fuel smell. Dealer couldn't replicate the smell however I have some of my friends and family members noticed it without having expert knowledge on the issue. I am thinking, Subaru ascents turbo system might be causing the fuel smell. Either its dangerous for fumes in the cabin and/or it is fire hazard eventually. I also think break problems are due to wrong sizing of the break parts for the size of the car. You can easily feel breaks are having difficulty stopping car when going down hill over 50 miles hr... It starts wobbling. Per master tech in my Subaru dealer, this is normal Subaru Ascent behavior and there is nothing wrong. I don't believe that. Attaching all the documentation I have.
Mfg Campaign: 11418508
Recall Date: May 25, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Several months ago a very small chip appeared in our windshield. We do not remember getting hit by anything. Within a couple of days the chip cracked almost half the length of the windshield. We paid over $1000.00 to have windshield replaced. Less than two months later we again saw a small chip in the windshield. My husband tried to fix it before it cracked and while fixing it the chip cracked almost half the length of the windshield. We will now have to pay to fix another windshield due to spontaneous chips that we were not aware of.
Corrective Action:
Several months ago a very small chip appeared in our windshield. We do not remember getting hit by anything. Within a couple of days the chip cracked almost half the length of the windshield. We paid over $1000.00 to have windshield replaced. Less than two months later we again saw a small chip in the windshield. My husband tried to fix it before it cracked and while fixing it the chip cracked almost half the length of the windshield. We will now have to pay to fix another windshield due to spontaneous chips that we were not aware of.
Additional Notes:
Several months ago a very small chip appeared in our windshield. We do not remember getting hit by anything. Within a couple of days the chip cracked almost half the length of the windshield. We paid over $1000.00 to have windshield replaced. Less than two months later we again saw a small chip in the windshield. My husband tried to fix it before it cracked and while fixing it the chip cracked almost half the length of the windshield. We will now have to pay to fix another windshield due to spontaneous chips that we were not aware of.
Mfg Campaign: 11417688
Recall Date: May 18, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield cracked out of no where. I haven't even had the car for a year and barely drive it.
Corrective Action:
The windshield cracked out of no where. I haven't even had the car for a year and barely drive it.
Additional Notes:
The windshield cracked out of no where. I haven't even had the car for a year and barely drive it.
Mfg Campaign: 11417433
Recall Date: May 17, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY CAR CONTINUES TO NOT START AFTER PERIODS OF NON USE. 2020 SUBARU ASCENT CANNOT JUMP CAR BATTERY ON OUR OWN.... RATHER WE HAVE TO RELY ON ROADSIDE ASSISTANCE AND THEIR BATTERY JUMPING TOOLS. CAR HAS BEEN AT DEALER 2 TIMES FOR REPAIR FOR THE ISSUE. AND WILL BE NEEDING TO BE SERVICED AGAIN THIS WEEK. FOR THE 1ST REPAIR... CAR WAS UNSTARTABLE AND DISABLED TO THE POINT OF HAVING TO BE TOWED ON A FLAT BED. DEALER REPLACED THE MAIN FUSE BLOWN. I WAS UNABLE TO LOCK CAR WHILE WAITING FOR SERVICE PUTTING INSIDE OF CAR AND CONTENTS AT RISK. WAS WITHOUT CAR FOR A WEEK. FOR THE 2ND REPAIR.... CAR WAS ABLE TO BE JUMPED BY ROADSIDE AND WE DROVE THE CAR FOR SERVICE AT THE DEALER. DEALER REPLACED THE BATTERY SAME DAY. A WEEK AGO... I GOT STRANDED IN A PARKING LOT AT CLOSING TIME AT DUSK. NOW... NOW I'M STUCK AT HOME UNABLE TO START VEHICLE.... WITH A DOCTOR'S APPOINTMENT FIRST THING IN THE MORNING. ROADSIDE HAS JUMPED MY CAR 6 TO 7 TIMES SINCE I STARTED MY LEASE. CAR HAS @2,100 MILES ON IT. LOOKS LIKE THIS IS AN ISSUE FOR OTHER OWNERS WHEN GOOGLED AND NO PERMANENT FIX IS BEING OFFERED. THIS MAKES THE CAR UNRELIABLE AND CREATES POTENTIAL FOR UNSAFE ENVIRONMENT FOR ME THE DRIVER AND MY PASSENGERS WHICH INCLUDES YOUTH UNDER THE AGE OF 18. PLUS... THIS IS 10+ INTERACTIONS FOR EXPOSURE TO COVID IN PUBLIC.
Corrective Action:
MY CAR CONTINUES TO NOT START AFTER PERIODS OF NON USE. 2020 SUBARU ASCENT CANNOT JUMP CAR BATTERY ON OUR OWN.... RATHER WE HAVE TO RELY ON ROADSIDE ASSISTANCE AND THEIR BATTERY JUMPING TOOLS. CAR HAS BEEN AT DEALER 2 TIMES FOR REPAIR FOR THE ISSUE. AND WILL BE NEEDING TO BE SERVICED AGAIN THIS WEEK. FOR THE 1ST REPAIR... CAR WAS UNSTARTABLE AND DISABLED TO THE POINT OF HAVING TO BE TOWED ON A FLAT BED. DEALER REPLACED THE MAIN FUSE BLOWN. I WAS UNABLE TO LOCK CAR WHILE WAITING FOR SERVICE PUTTING INSIDE OF CAR AND CONTENTS AT RISK. WAS WITHOUT CAR FOR A WEEK. FOR THE 2ND REPAIR.... CAR WAS ABLE TO BE JUMPED BY ROADSIDE AND WE DROVE THE CAR FOR SERVICE AT THE DEALER. DEALER REPLACED THE BATTERY SAME DAY. A WEEK AGO... I GOT STRANDED IN A PARKING LOT AT CLOSING TIME AT DUSK. NOW... NOW I'M STUCK AT HOME UNABLE TO START VEHICLE.... WITH A DOCTOR'S APPOINTMENT FIRST THING IN THE MORNING. ROADSIDE HAS JUMPED MY CAR 6 TO 7 TIMES SINCE I STARTED MY LEASE. CAR HAS @2,100 MILES ON IT. LOOKS LIKE THIS IS AN ISSUE FOR OTHER OWNERS WHEN GOOGLED AND NO PERMANENT FIX IS BEING OFFERED. THIS MAKES THE CAR UNRELIABLE AND CREATES POTENTIAL FOR UNSAFE ENVIRONMENT FOR ME THE DRIVER AND MY PASSENGERS WHICH INCLUDES YOUTH UNDER THE AGE OF 18. PLUS... THIS IS 10+ INTERACTIONS FOR EXPOSURE TO COVID IN PUBLIC.
Additional Notes:
MY CAR CONTINUES TO NOT START AFTER PERIODS OF NON USE. 2020 SUBARU ASCENT CANNOT JUMP CAR BATTERY ON OUR OWN.... RATHER WE HAVE TO RELY ON ROADSIDE ASSISTANCE AND THEIR BATTERY JUMPING TOOLS. CAR HAS BEEN AT DEALER 2 TIMES FOR REPAIR FOR THE ISSUE. AND WILL BE NEEDING TO BE SERVICED AGAIN THIS WEEK. FOR THE 1ST REPAIR... CAR WAS UNSTARTABLE AND DISABLED TO THE POINT OF HAVING TO BE TOWED ON A FLAT BED. DEALER REPLACED THE MAIN FUSE BLOWN. I WAS UNABLE TO LOCK CAR WHILE WAITING FOR SERVICE PUTTING INSIDE OF CAR AND CONTENTS AT RISK. WAS WITHOUT CAR FOR A WEEK. FOR THE 2ND REPAIR.... CAR WAS ABLE TO BE JUMPED BY ROADSIDE AND WE DROVE THE CAR FOR SERVICE AT THE DEALER. DEALER REPLACED THE BATTERY SAME DAY. A WEEK AGO... I GOT STRANDED IN A PARKING LOT AT CLOSING TIME AT DUSK. NOW... NOW I'M STUCK AT HOME UNABLE TO START VEHICLE.... WITH A DOCTOR'S APPOINTMENT FIRST THING IN THE MORNING. ROADSIDE HAS JUMPED MY CAR 6 TO 7 TIMES SINCE I STARTED MY LEASE. CAR HAS @2,100 MILES ON IT. LOOKS LIKE THIS IS AN ISSUE FOR OTHER OWNERS WHEN GOOGLED AND NO PERMANENT FIX IS BEING OFFERED. THIS MAKES THE CAR UNRELIABLE AND CREATES POTENTIAL FOR UNSAFE ENVIRONMENT FOR ME THE DRIVER AND MY PASSENGERS WHICH INCLUDES YOUTH UNDER THE AGE OF 18. PLUS... THIS IS 10+ INTERACTIONS FOR EXPOSURE TO COVID IN PUBLIC.
Mfg Campaign: 11416814
Recall Date: May 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR EXPERIENCED BATTERY DRAIN WITHIN ONE YEAR OF OWNERSHIP, REQUIRING REPLACEMENT. THE FIRST SIGN OF A PROBLEM WAS THE ABSENCE OF SOUND FROM THE STEREO WHILE THE CAR WAS OPERATING. THE VERY NEXT MORNING THE CAR DID NOT POWER ON, WITH REPLACEMENT OF THE BATTERY RESOLVING ALL ISSUES. THE CAR IS KEPT LOCKED AND POWERED OFF IN A GARAGE AT ALL TIMES.
Corrective Action:
THE CAR EXPERIENCED BATTERY DRAIN WITHIN ONE YEAR OF OWNERSHIP, REQUIRING REPLACEMENT. THE FIRST SIGN OF A PROBLEM WAS THE ABSENCE OF SOUND FROM THE STEREO WHILE THE CAR WAS OPERATING. THE VERY NEXT MORNING THE CAR DID NOT POWER ON, WITH REPLACEMENT OF THE BATTERY RESOLVING ALL ISSUES. THE CAR IS KEPT LOCKED AND POWERED OFF IN A GARAGE AT ALL TIMES.
Additional Notes:
THE CAR EXPERIENCED BATTERY DRAIN WITHIN ONE YEAR OF OWNERSHIP, REQUIRING REPLACEMENT. THE FIRST SIGN OF A PROBLEM WAS THE ABSENCE OF SOUND FROM THE STEREO WHILE THE CAR WAS OPERATING. THE VERY NEXT MORNING THE CAR DID NOT POWER ON, WITH REPLACEMENT OF THE BATTERY RESOLVING ALL ISSUES. THE CAR IS KEPT LOCKED AND POWERED OFF IN A GARAGE AT ALL TIMES.
Mfg Campaign: 11416717
Recall Date: May 15, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WITHIN A SEVEN MONTH PERIOD AND WHILE MY CAR HAD UNDER 10,000 MILES ON IT, I'VE HAD TO REPLACE THE WINDSHIELD TWICE. BOTH TIMES A PEA SIZE CHIP HAD PROGRESSED INTO A 12-18 INCH CRACK WITHIN A HOUR WHILE THE CAR WAS PARKED. BOTH TIMES I WAS DRIVING ON THE SAME CITY HIGHWAY AT SPEEDS AT/UNDER 60 MPH AND WAS HIT WITH COMMON HIGHWAY GRAVEL. MY PREVIOUS SUBARU, A 2018 OUTBACK, ALSO HAD TO HAVE THE WINDSHIELD REPLACED WHEN THE REARVIEW MIRROR POPPED OFF THE WINDSHIELD ON ITS OWN WHILE I WAS DRIVING IN A NEIGHBORHOOD AND LEFT A HOLE THROUGH THE WINDSHIELD. THERE IS SOMETHING DEFECTIVE WITH THESE NEWER SUBARU WINDSHIELDS AND ITS A SAFETY ISSUE.
Corrective Action:
WITHIN A SEVEN MONTH PERIOD AND WHILE MY CAR HAD UNDER 10,000 MILES ON IT, I'VE HAD TO REPLACE THE WINDSHIELD TWICE. BOTH TIMES A PEA SIZE CHIP HAD PROGRESSED INTO A 12-18 INCH CRACK WITHIN A HOUR WHILE THE CAR WAS PARKED. BOTH TIMES I WAS DRIVING ON THE SAME CITY HIGHWAY AT SPEEDS AT/UNDER 60 MPH AND WAS HIT WITH COMMON HIGHWAY GRAVEL. MY PREVIOUS SUBARU, A 2018 OUTBACK, ALSO HAD TO HAVE THE WINDSHIELD REPLACED WHEN THE REARVIEW MIRROR POPPED OFF THE WINDSHIELD ON ITS OWN WHILE I WAS DRIVING IN A NEIGHBORHOOD AND LEFT A HOLE THROUGH THE WINDSHIELD. THERE IS SOMETHING DEFECTIVE WITH THESE NEWER SUBARU WINDSHIELDS AND ITS A SAFETY ISSUE.
Additional Notes:
WITHIN A SEVEN MONTH PERIOD AND WHILE MY CAR HAD UNDER 10,000 MILES ON IT, I'VE HAD TO REPLACE THE WINDSHIELD TWICE. BOTH TIMES A PEA SIZE CHIP HAD PROGRESSED INTO A 12-18 INCH CRACK WITHIN A HOUR WHILE THE CAR WAS PARKED. BOTH TIMES I WAS DRIVING ON THE SAME CITY HIGHWAY AT SPEEDS AT/UNDER 60 MPH AND WAS HIT WITH COMMON HIGHWAY GRAVEL. MY PREVIOUS SUBARU, A 2018 OUTBACK, ALSO HAD TO HAVE THE WINDSHIELD REPLACED WHEN THE REARVIEW MIRROR POPPED OFF THE WINDSHIELD ON ITS OWN WHILE I WAS DRIVING IN A NEIGHBORHOOD AND LEFT A HOLE THROUGH THE WINDSHIELD. THERE IS SOMETHING DEFECTIVE WITH THESE NEWER SUBARU WINDSHIELDS AND ITS A SAFETY ISSUE.
Mfg Campaign: 11415454
Recall Date: May 6, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2020 SUBARU ASCENT WITH APPROXIMATELY 6,700 MILEAGE. WINDSHIELD CRACKED FOR NO APPARENT REASON WHILE PARKED IN OUTDOOR PARKING LOT. IMMEDIATELY HEARD NOISE AFTER WE GOT IN CAR AND SAW THE CRACK. STARTED MIDWAY AT TOP OF PASSENGER SIDE OF WINDSHIELD AND PROCEEDED DOWN AND ACROSS 23 1/2 INCHES. NEAR TOP OF CRACK THERE APPEARED TO BE A CHIP SMALLER THAN A SMALL PEA OR PEARL. CRACK HAPPENED FOR NO APPARENT REASON.
Corrective Action:
2020 SUBARU ASCENT WITH APPROXIMATELY 6,700 MILEAGE. WINDSHIELD CRACKED FOR NO APPARENT REASON WHILE PARKED IN OUTDOOR PARKING LOT. IMMEDIATELY HEARD NOISE AFTER WE GOT IN CAR AND SAW THE CRACK. STARTED MIDWAY AT TOP OF PASSENGER SIDE OF WINDSHIELD AND PROCEEDED DOWN AND ACROSS 23 1/2 INCHES. NEAR TOP OF CRACK THERE APPEARED TO BE A CHIP SMALLER THAN A SMALL PEA OR PEARL. CRACK HAPPENED FOR NO APPARENT REASON.
Additional Notes:
2020 SUBARU ASCENT WITH APPROXIMATELY 6,700 MILEAGE. WINDSHIELD CRACKED FOR NO APPARENT REASON WHILE PARKED IN OUTDOOR PARKING LOT. IMMEDIATELY HEARD NOISE AFTER WE GOT IN CAR AND SAW THE CRACK. STARTED MIDWAY AT TOP OF PASSENGER SIDE OF WINDSHIELD AND PROCEEDED DOWN AND ACROSS 23 1/2 INCHES. NEAR TOP OF CRACK THERE APPEARED TO BE A CHIP SMALLER THAN A SMALL PEA OR PEARL. CRACK HAPPENED FOR NO APPARENT REASON.
Mfg Campaign: 11415352
Recall Date: May 5, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WITH NO CAUSE I CAN SEE
Corrective Action:
WINDSHIELD CRACKED WITH NO CAUSE I CAN SEE
Additional Notes:
WINDSHIELD CRACKED WITH NO CAUSE I CAN SEE
Mfg Campaign: 11415018
Recall Date: May 3, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD CRACKED OUT OF NO WHERE WHILE DRIVING ON THE FREEWAY
Corrective Action:
MY WINDSHIELD CRACKED OUT OF NO WHERE WHILE DRIVING ON THE FREEWAY
Additional Notes:
MY WINDSHIELD CRACKED OUT OF NO WHERE WHILE DRIVING ON THE FREEWAY
Mfg Campaign: 11414451
Recall Date: Apr 29, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED SHE NOTICIED TINY DOTS ON THE WINDSHIELD, WHICH OBSTRUCTED HER VIEW WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CAMELBACK VW (1499 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 648-9181) AND THE MECHANIC WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED SHE NOTICIED TINY DOTS ON THE WINDSHIELD, WHICH OBSTRUCTED HER VIEW WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CAMELBACK VW (1499 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 648-9181) AND THE MECHANIC WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED SHE NOTICIED TINY DOTS ON THE WINDSHIELD, WHICH OBSTRUCTED HER VIEW WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CAMELBACK VW (1499 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 648-9181) AND THE MECHANIC WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Mfg Campaign: 11414284
Recall Date: Apr 28, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE STARTED BEEPING WHILE IT WAS OFF AND SITTING IN THE CARPORT. UPON FURTHER INSPECTION, THE BEEPING WAS COMING FROM THE REAR LIFT GATE. WE TRIED TO UNLOCK THE CAR WITH THE FOB, BUT IT WOULD NOT UNLOCK LEADING US TO ASSUME THE BATTERY WAS DEAD. WE USED THE KEY HIDDEN INSIDE THE FOB AND OPENED THE CAR DOOR AND ATTEMPTED TO START THE CAR, BUT IT DID NOT WORK. WE WERE ABLE TO JUMP THE CAR OFF AND THE BEEPING STOPPED. WE TOOK THE CAR TO THE SUBARU DEALERSHIP WHERE THEY INSPECTED THE BATTERY AND REPLACED IT WITH A NEW ONE BECAUSE THE CURRENT ONE WAS "BAD". OF NOTE, THE BATTERY HAD JUST BEEN REPLACED 2 MONTHS PRIOR DURING A ROUTINE INSPECTION THAT REVEALED ANOTHER "BAD" BATTERY. I HAVE OWNED THE CAR SINCE OCT 2019 AND THIS IS THE THIRD BATTERY THAT I HAVE HAD IN THE CAR.
Corrective Action:
THE VEHICLE STARTED BEEPING WHILE IT WAS OFF AND SITTING IN THE CARPORT. UPON FURTHER INSPECTION, THE BEEPING WAS COMING FROM THE REAR LIFT GATE. WE TRIED TO UNLOCK THE CAR WITH THE FOB, BUT IT WOULD NOT UNLOCK LEADING US TO ASSUME THE BATTERY WAS DEAD. WE USED THE KEY HIDDEN INSIDE THE FOB AND OPENED THE CAR DOOR AND ATTEMPTED TO START THE CAR, BUT IT DID NOT WORK. WE WERE ABLE TO JUMP THE CAR OFF AND THE BEEPING STOPPED. WE TOOK THE CAR TO THE SUBARU DEALERSHIP WHERE THEY INSPECTED THE BATTERY AND REPLACED IT WITH A NEW ONE BECAUSE THE CURRENT ONE WAS "BAD". OF NOTE, THE BATTERY HAD JUST BEEN REPLACED 2 MONTHS PRIOR DURING A ROUTINE INSPECTION THAT REVEALED ANOTHER "BAD" BATTERY. I HAVE OWNED THE CAR SINCE OCT 2019 AND THIS IS THE THIRD BATTERY THAT I HAVE HAD IN THE CAR.
Additional Notes:
THE VEHICLE STARTED BEEPING WHILE IT WAS OFF AND SITTING IN THE CARPORT. UPON FURTHER INSPECTION, THE BEEPING WAS COMING FROM THE REAR LIFT GATE. WE TRIED TO UNLOCK THE CAR WITH THE FOB, BUT IT WOULD NOT UNLOCK LEADING US TO ASSUME THE BATTERY WAS DEAD. WE USED THE KEY HIDDEN INSIDE THE FOB AND OPENED THE CAR DOOR AND ATTEMPTED TO START THE CAR, BUT IT DID NOT WORK. WE WERE ABLE TO JUMP THE CAR OFF AND THE BEEPING STOPPED. WE TOOK THE CAR TO THE SUBARU DEALERSHIP WHERE THEY INSPECTED THE BATTERY AND REPLACED IT WITH A NEW ONE BECAUSE THE CURRENT ONE WAS "BAD". OF NOTE, THE BATTERY HAD JUST BEEN REPLACED 2 MONTHS PRIOR DURING A ROUTINE INSPECTION THAT REVEALED ANOTHER "BAD" BATTERY. I HAVE OWNED THE CAR SINCE OCT 2019 AND THIS IS THE THIRD BATTERY THAT I HAVE HAD IN THE CAR.
Mfg Campaign: 11414031
Recall Date: Apr 26, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER BEING PARKED IN THE GARAGE FOR SEVERAL DAYS THE CAR FAILED TO START. UPON INSPECTION FOUND THE BATTERY COMPLETELY DEAD. NOTHING HAD BEEN LEFT ON THAT WOULD HAVE DRAINED THE BATTERY, AND HAVE HAD NO PREVIOUS ISSUES. MADE SEVERAL ATTEMPTS TO CHARGE THE BATTERY, AND THE BATTERY CONTINUES TO FAIL TO HOLD CHARGE. CONTACTED DEALER SERVICE DEPARTMENT AND SUBARU OF AMERICA. WE ARE IN THE PROCESS OF REPLACING THE BATTERY SO WE WILL BE ABLE TO GET THE CAR TO THE DEALERSHIP FOR DIAGNOSIS OF THE ISSUES. TRAVEL TIME TO THE DEALERSHIPS ARE BETWEEN 1 1/2-2 HOURS.
Corrective Action:
AFTER BEING PARKED IN THE GARAGE FOR SEVERAL DAYS THE CAR FAILED TO START. UPON INSPECTION FOUND THE BATTERY COMPLETELY DEAD. NOTHING HAD BEEN LEFT ON THAT WOULD HAVE DRAINED THE BATTERY, AND HAVE HAD NO PREVIOUS ISSUES. MADE SEVERAL ATTEMPTS TO CHARGE THE BATTERY, AND THE BATTERY CONTINUES TO FAIL TO HOLD CHARGE. CONTACTED DEALER SERVICE DEPARTMENT AND SUBARU OF AMERICA. WE ARE IN THE PROCESS OF REPLACING THE BATTERY SO WE WILL BE ABLE TO GET THE CAR TO THE DEALERSHIP FOR DIAGNOSIS OF THE ISSUES. TRAVEL TIME TO THE DEALERSHIPS ARE BETWEEN 1 1/2-2 HOURS.
Additional Notes:
AFTER BEING PARKED IN THE GARAGE FOR SEVERAL DAYS THE CAR FAILED TO START. UPON INSPECTION FOUND THE BATTERY COMPLETELY DEAD. NOTHING HAD BEEN LEFT ON THAT WOULD HAVE DRAINED THE BATTERY, AND HAVE HAD NO PREVIOUS ISSUES. MADE SEVERAL ATTEMPTS TO CHARGE THE BATTERY, AND THE BATTERY CONTINUES TO FAIL TO HOLD CHARGE. CONTACTED DEALER SERVICE DEPARTMENT AND SUBARU OF AMERICA. WE ARE IN THE PROCESS OF REPLACING THE BATTERY SO WE WILL BE ABLE TO GET THE CAR TO THE DEALERSHIP FOR DIAGNOSIS OF THE ISSUES. TRAVEL TIME TO THE DEALERSHIPS ARE BETWEEN 1 1/2-2 HOURS.
Mfg Campaign: 11413344
Recall Date: Apr 22, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
15000 MILES AND BATTERY COMPLETELY DEAD AND LEFT ME STRANDED. VEHICLE WAS PARKED OVERNIGHT AND WOULD NOT TURN ON. HAD TO GET TOWED TO DEALERSHIP
Corrective Action:
15000 MILES AND BATTERY COMPLETELY DEAD AND LEFT ME STRANDED. VEHICLE WAS PARKED OVERNIGHT AND WOULD NOT TURN ON. HAD TO GET TOWED TO DEALERSHIP
Additional Notes:
15000 MILES AND BATTERY COMPLETELY DEAD AND LEFT ME STRANDED. VEHICLE WAS PARKED OVERNIGHT AND WOULD NOT TURN ON. HAD TO GET TOWED TO DEALERSHIP
Mfg Campaign: 11412876
Recall Date: Apr 19, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
15000 MILES AND BATTERY COMPLETELY DEAD AND LEFT ME STRANDED. VEHICLE WAS PARKED OVERNIGHT AND WOULD NOT TURN ON. HAD TO GET TOWED TO DEALERSHIP
Corrective Action:
15000 MILES AND BATTERY COMPLETELY DEAD AND LEFT ME STRANDED. VEHICLE WAS PARKED OVERNIGHT AND WOULD NOT TURN ON. HAD TO GET TOWED TO DEALERSHIP
Additional Notes:
15000 MILES AND BATTERY COMPLETELY DEAD AND LEFT ME STRANDED. VEHICLE WAS PARKED OVERNIGHT AND WOULD NOT TURN ON. HAD TO GET TOWED TO DEALERSHIP
Mfg Campaign: 11412876
Recall Date: Apr 19, 2021
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