Complaints & Recalls
Official Safety Recalls - Important!
47 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-22
Recall Date: Dec 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Ascent vehicles. Due to an incorrect tapered hole in the housing, the front tie rod ends may not fit properly. The improper fit can result in the tie rods and housings being deformed during assembly and service replacement if excessive torque is applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Consumer Complaints
369 ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY IN OUR 2020 SUBARU ASCENT DISCHARGED COMPLETELY ON 4/15/21 REQUIRING A JUMP CHARGE. SUBARU TOLD US THAT WITH MODERN VEHICLE ELECTRONICS, THERE IS CONTINOUS ELECTRICAL DRAW EVEN THE VEHICLE IS OFF, THUS FREQUNT DRIVING IS NECESSARY TO KEEP THE BATTERY CHARGED. WE DRIVE OUR VEHICLE REGULARLY AND ARE CAREFUL THAT NO ACCESSORIES ARE LEFT ON. WE ARE FORTUNATE THAT THE BATTERY DISCHARGED IN OUR GARAGE.
Corrective Action:
THE BATTERY IN OUR 2020 SUBARU ASCENT DISCHARGED COMPLETELY ON 4/15/21 REQUIRING A JUMP CHARGE. SUBARU TOLD US THAT WITH MODERN VEHICLE ELECTRONICS, THERE IS CONTINOUS ELECTRICAL DRAW EVEN THE VEHICLE IS OFF, THUS FREQUNT DRIVING IS NECESSARY TO KEEP THE BATTERY CHARGED. WE DRIVE OUR VEHICLE REGULARLY AND ARE CAREFUL THAT NO ACCESSORIES ARE LEFT ON. WE ARE FORTUNATE THAT THE BATTERY DISCHARGED IN OUR GARAGE.
Additional Notes:
THE BATTERY IN OUR 2020 SUBARU ASCENT DISCHARGED COMPLETELY ON 4/15/21 REQUIRING A JUMP CHARGE. SUBARU TOLD US THAT WITH MODERN VEHICLE ELECTRONICS, THERE IS CONTINOUS ELECTRICAL DRAW EVEN THE VEHICLE IS OFF, THUS FREQUNT DRIVING IS NECESSARY TO KEEP THE BATTERY CHARGED. WE DRIVE OUR VEHICLE REGULARLY AND ARE CAREFUL THAT NO ACCESSORIES ARE LEFT ON. WE ARE FORTUNATE THAT THE BATTERY DISCHARGED IN OUR GARAGE.
Mfg Campaign: 11408610
Recall Date: Apr 18, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY ON 4/16 AND SOMETHING HIT THE WINDSHIELD AND CREATED THIS CHIP. I'M AFRAID IT'S GOING TO TURN INTO A LARGE CRACK
Corrective Action:
I WAS DRIVING ON THE HIGHWAY ON 4/16 AND SOMETHING HIT THE WINDSHIELD AND CREATED THIS CHIP. I'M AFRAID IT'S GOING TO TURN INTO A LARGE CRACK
Additional Notes:
I WAS DRIVING ON THE HIGHWAY ON 4/16 AND SOMETHING HIT THE WINDSHIELD AND CREATED THIS CHIP. I'M AFRAID IT'S GOING TO TURN INTO A LARGE CRACK
Mfg Campaign: 11408617
Recall Date: Apr 18, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY ON 4/16 AND SOMETHING HIT THE WINDSHIELD AND CREATED THIS CHIP. I'M AFRAID IT'S GOING TO TURN INTO A LARGE CRACK
Corrective Action:
I WAS DRIVING ON THE HIGHWAY ON 4/16 AND SOMETHING HIT THE WINDSHIELD AND CREATED THIS CHIP. I'M AFRAID IT'S GOING TO TURN INTO A LARGE CRACK
Additional Notes:
I WAS DRIVING ON THE HIGHWAY ON 4/16 AND SOMETHING HIT THE WINDSHIELD AND CREATED THIS CHIP. I'M AFRAID IT'S GOING TO TURN INTO A LARGE CRACK
Mfg Campaign: 11408617
Recall Date: Apr 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I AM DOING SHORT HAUL DRIVING AND MY BATTERY DRAINS AND EVENTUALLY GOES DEAD. I DO A LONGER DRIVE WHEN I EXPERIENCE SLOW ENGINE TURNOVER WHICH INDICATES A DRAINED BATTERY.
Corrective Action:
I AM DOING SHORT HAUL DRIVING AND MY BATTERY DRAINS AND EVENTUALLY GOES DEAD. I DO A LONGER DRIVE WHEN I EXPERIENCE SLOW ENGINE TURNOVER WHICH INDICATES A DRAINED BATTERY.
Additional Notes:
I AM DOING SHORT HAUL DRIVING AND MY BATTERY DRAINS AND EVENTUALLY GOES DEAD. I DO A LONGER DRIVE WHEN I EXPERIENCE SLOW ENGINE TURNOVER WHICH INDICATES A DRAINED BATTERY.
Mfg Campaign: 11408619
Recall Date: Apr 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY GOES DEAD AFTER SITTING A FEW DAYS. IT HAS DIED TWICE IN 2 WEEKS. HAVE TO CARRY A EMERGENCY JUMP SYSTEM DEALER REPLACED BATTERY
Corrective Action:
BATTERY GOES DEAD AFTER SITTING A FEW DAYS. IT HAS DIED TWICE IN 2 WEEKS. HAVE TO CARRY A EMERGENCY JUMP SYSTEM DEALER REPLACED BATTERY
Additional Notes:
BATTERY GOES DEAD AFTER SITTING A FEW DAYS. IT HAS DIED TWICE IN 2 WEEKS. HAVE TO CARRY A EMERGENCY JUMP SYSTEM DEALER REPLACED BATTERY
Mfg Campaign: 11408425
Recall Date: Apr 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I STARTED HAVING ISSUES WHEN TRYING TO TURN THE CAR ON - IT WOULD APPEAR THE BATTERY WAS DEAD DESPITE NO REASON FOR IT TO BE. THIS HAPPENED MULTIPLE TIMES FOR A WEEK. I BROUGHT MY CAR IN TO SEE WHAT THE ISSUE WAS AND THE AUTO REPAIR SHOP SAID THE BATTERY WAS BAD AND NEEDS TO BE REPLACED. THE VEHICLE IS BARELY A YEAR OLD WITH ONLY 11,000 MILES ON IT.
Corrective Action:
I STARTED HAVING ISSUES WHEN TRYING TO TURN THE CAR ON - IT WOULD APPEAR THE BATTERY WAS DEAD DESPITE NO REASON FOR IT TO BE. THIS HAPPENED MULTIPLE TIMES FOR A WEEK. I BROUGHT MY CAR IN TO SEE WHAT THE ISSUE WAS AND THE AUTO REPAIR SHOP SAID THE BATTERY WAS BAD AND NEEDS TO BE REPLACED. THE VEHICLE IS BARELY A YEAR OLD WITH ONLY 11,000 MILES ON IT.
Additional Notes:
I STARTED HAVING ISSUES WHEN TRYING TO TURN THE CAR ON - IT WOULD APPEAR THE BATTERY WAS DEAD DESPITE NO REASON FOR IT TO BE. THIS HAPPENED MULTIPLE TIMES FOR A WEEK. I BROUGHT MY CAR IN TO SEE WHAT THE ISSUE WAS AND THE AUTO REPAIR SHOP SAID THE BATTERY WAS BAD AND NEEDS TO BE REPLACED. THE VEHICLE IS BARELY A YEAR OLD WITH ONLY 11,000 MILES ON IT.
Mfg Campaign: 11408441
Recall Date: Apr 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY ON MY 2020 ASCENT DIES UNEXPECTANTLY AND FREQUENTLY. IT'S HAPPENED SIX TIMES SINCE I BOUGHT IT. THREE TIMES ON EACH OF THE BATTERIES IT'S HAD. PERIODICALLY THE CAR JUST WON'T START.
Corrective Action:
THE BATTERY ON MY 2020 ASCENT DIES UNEXPECTANTLY AND FREQUENTLY. IT'S HAPPENED SIX TIMES SINCE I BOUGHT IT. THREE TIMES ON EACH OF THE BATTERIES IT'S HAD. PERIODICALLY THE CAR JUST WON'T START.
Additional Notes:
THE BATTERY ON MY 2020 ASCENT DIES UNEXPECTANTLY AND FREQUENTLY. IT'S HAPPENED SIX TIMES SINCE I BOUGHT IT. THREE TIMES ON EACH OF THE BATTERIES IT'S HAD. PERIODICALLY THE CAR JUST WON'T START.
Mfg Campaign: 11408494
Recall Date: Apr 16, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
18 INCH CRACK IN WINDSHIELD ON PASSENGER SIDE, HAPPENED SPONTANEOUSLY, NOTHING STRUCK THE WINDSHIELD AT ANY TIME.. JUST NOTICED IT TODAY 4/7/21 AT 0930
Corrective Action:
18 INCH CRACK IN WINDSHIELD ON PASSENGER SIDE, HAPPENED SPONTANEOUSLY, NOTHING STRUCK THE WINDSHIELD AT ANY TIME.. JUST NOTICED IT TODAY 4/7/21 AT 0930
Additional Notes:
18 INCH CRACK IN WINDSHIELD ON PASSENGER SIDE, HAPPENED SPONTANEOUSLY, NOTHING STRUCK THE WINDSHIELD AT ANY TIME.. JUST NOTICED IT TODAY 4/7/21 AT 0930
Mfg Campaign: 11406880
Recall Date: Apr 7, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE AUDIO DIED TWO DAYS PRIOR TO THE ENTIRE CAR DYING COMPLETELY. WE CHARGED THE BATTERY, AND MOST OF THE CAR BEGAN WORKING EXCEPT FOR A FEW RANDOM ELECTRICAL AREAS. SEEMS TO BE A SHORT SOMEWHERE. I HAVE UNDER 10,000 MILES AND A DEAD BATTERY... HIGHLY PROBLEMATIC.
Corrective Action:
THE AUDIO DIED TWO DAYS PRIOR TO THE ENTIRE CAR DYING COMPLETELY. WE CHARGED THE BATTERY, AND MOST OF THE CAR BEGAN WORKING EXCEPT FOR A FEW RANDOM ELECTRICAL AREAS. SEEMS TO BE A SHORT SOMEWHERE. I HAVE UNDER 10,000 MILES AND A DEAD BATTERY... HIGHLY PROBLEMATIC.
Additional Notes:
THE AUDIO DIED TWO DAYS PRIOR TO THE ENTIRE CAR DYING COMPLETELY. WE CHARGED THE BATTERY, AND MOST OF THE CAR BEGAN WORKING EXCEPT FOR A FEW RANDOM ELECTRICAL AREAS. SEEMS TO BE A SHORT SOMEWHERE. I HAVE UNDER 10,000 MILES AND A DEAD BATTERY... HIGHLY PROBLEMATIC.
Mfg Campaign: 11406930
Recall Date: Apr 7, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE AUDIO DIED TWO DAYS PRIOR TO THE ENTIRE CAR DYING COMPLETELY. WE CHARGED THE BATTERY, AND MOST OF THE CAR BEGAN WORKING EXCEPT FOR A FEW RANDOM ELECTRICAL AREAS. SEEMS TO BE A SHORT SOMEWHERE. I HAVE UNDER 10,000 MILES AND A DEAD BATTERY... HIGHLY PROBLEMATIC.
Corrective Action:
THE AUDIO DIED TWO DAYS PRIOR TO THE ENTIRE CAR DYING COMPLETELY. WE CHARGED THE BATTERY, AND MOST OF THE CAR BEGAN WORKING EXCEPT FOR A FEW RANDOM ELECTRICAL AREAS. SEEMS TO BE A SHORT SOMEWHERE. I HAVE UNDER 10,000 MILES AND A DEAD BATTERY... HIGHLY PROBLEMATIC.
Additional Notes:
THE AUDIO DIED TWO DAYS PRIOR TO THE ENTIRE CAR DYING COMPLETELY. WE CHARGED THE BATTERY, AND MOST OF THE CAR BEGAN WORKING EXCEPT FOR A FEW RANDOM ELECTRICAL AREAS. SEEMS TO BE A SHORT SOMEWHERE. I HAVE UNDER 10,000 MILES AND A DEAD BATTERY... HIGHLY PROBLEMATIC.
Mfg Campaign: 11406930
Recall Date: Apr 7, 2021
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE AUDIO DIED TWO DAYS PRIOR TO THE ENTIRE CAR DYING COMPLETELY. WE CHARGED THE BATTERY, AND MOST OF THE CAR BEGAN WORKING EXCEPT FOR A FEW RANDOM ELECTRICAL AREAS. SEEMS TO BE A SHORT SOMEWHERE. I HAVE UNDER 10,000 MILES AND A DEAD BATTERY... HIGHLY PROBLEMATIC.
Corrective Action:
THE AUDIO DIED TWO DAYS PRIOR TO THE ENTIRE CAR DYING COMPLETELY. WE CHARGED THE BATTERY, AND MOST OF THE CAR BEGAN WORKING EXCEPT FOR A FEW RANDOM ELECTRICAL AREAS. SEEMS TO BE A SHORT SOMEWHERE. I HAVE UNDER 10,000 MILES AND A DEAD BATTERY... HIGHLY PROBLEMATIC.
Additional Notes:
THE AUDIO DIED TWO DAYS PRIOR TO THE ENTIRE CAR DYING COMPLETELY. WE CHARGED THE BATTERY, AND MOST OF THE CAR BEGAN WORKING EXCEPT FOR A FEW RANDOM ELECTRICAL AREAS. SEEMS TO BE A SHORT SOMEWHERE. I HAVE UNDER 10,000 MILES AND A DEAD BATTERY... HIGHLY PROBLEMATIC.
Mfg Campaign: 11406930
Recall Date: Apr 7, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
FRONT ROTORS AND FRONT BRAKE PADS HEAT UP CAUSING ROTORS TO WARP CAUSING A PULSING AND LOAD NOISE WHEN BRAKES ARE APPLIED ,VEHICLE HARD TO STOP.
Corrective Action:
FRONT ROTORS AND FRONT BRAKE PADS HEAT UP CAUSING ROTORS TO WARP CAUSING A PULSING AND LOAD NOISE WHEN BRAKES ARE APPLIED ,VEHICLE HARD TO STOP.
Additional Notes:
FRONT ROTORS AND FRONT BRAKE PADS HEAT UP CAUSING ROTORS TO WARP CAUSING A PULSING AND LOAD NOISE WHEN BRAKES ARE APPLIED ,VEHICLE HARD TO STOP.
Mfg Campaign: 11405833
Recall Date: Mar 31, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY IS COMPLETELY DISCHARGING. I MAKE SURE I'M DRIVING IT REGULARLY BECAUSE I'M AWARE THAT A CAR LEFT SITTING CAN DISCHARGE A BATTERY.
Corrective Action:
BATTERY IS COMPLETELY DISCHARGING. I MAKE SURE I'M DRIVING IT REGULARLY BECAUSE I'M AWARE THAT A CAR LEFT SITTING CAN DISCHARGE A BATTERY.
Additional Notes:
BATTERY IS COMPLETELY DISCHARGING. I MAKE SURE I'M DRIVING IT REGULARLY BECAUSE I'M AWARE THAT A CAR LEFT SITTING CAN DISCHARGE A BATTERY.
Mfg Campaign: 11405303
Recall Date: Mar 29, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A HORIZONTAL CRACK APPEARED IN THE TOP 3/4 OF THE DRIVERS SIDE WINDSHIELD. CRACK BEGINS ON LEFT MOST EDGE OF WINDSHIELD AND HAS SPREAD APPROXIMATELY 6' HORIZONTAL AND THEN 8' DOWNWARD. CRACK CONTINUES TO GET WORSE AND NEEDS REPLACEMENT ASAP. NO IMPACTS TO THE WINDSHIELD AND CRACK WAS FOUND AFTER SITTING OVERNIGHT.
Corrective Action:
A HORIZONTAL CRACK APPEARED IN THE TOP 3/4 OF THE DRIVERS SIDE WINDSHIELD. CRACK BEGINS ON LEFT MOST EDGE OF WINDSHIELD AND HAS SPREAD APPROXIMATELY 6' HORIZONTAL AND THEN 8' DOWNWARD. CRACK CONTINUES TO GET WORSE AND NEEDS REPLACEMENT ASAP. NO IMPACTS TO THE WINDSHIELD AND CRACK WAS FOUND AFTER SITTING OVERNIGHT.
Additional Notes:
A HORIZONTAL CRACK APPEARED IN THE TOP 3/4 OF THE DRIVERS SIDE WINDSHIELD. CRACK BEGINS ON LEFT MOST EDGE OF WINDSHIELD AND HAS SPREAD APPROXIMATELY 6' HORIZONTAL AND THEN 8' DOWNWARD. CRACK CONTINUES TO GET WORSE AND NEEDS REPLACEMENT ASAP. NO IMPACTS TO THE WINDSHIELD AND CRACK WAS FOUND AFTER SITTING OVERNIGHT.
Mfg Campaign: 11405228
Recall Date: Mar 28, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON MARCH 19, 2021, WHILE PARKED, A HORIZONTAL CRACK WAS NOTICED ON THE BOTTOM EDGE OF THE WINDSHIELD, DRIVER'S SIDE. I ESTIMATE THE CRACK WAS 4-8 INCHES LONG. ON MARCH 21, 2021, A VERTICAL CRACK WAS NOTICED, WHICH EXTENDED FROM THE HORIZONTAL CRACK (PLEASE SEE PHOTOS).
Corrective Action:
ON MARCH 19, 2021, WHILE PARKED, A HORIZONTAL CRACK WAS NOTICED ON THE BOTTOM EDGE OF THE WINDSHIELD, DRIVER'S SIDE. I ESTIMATE THE CRACK WAS 4-8 INCHES LONG. ON MARCH 21, 2021, A VERTICAL CRACK WAS NOTICED, WHICH EXTENDED FROM THE HORIZONTAL CRACK (PLEASE SEE PHOTOS).
Additional Notes:
ON MARCH 19, 2021, WHILE PARKED, A HORIZONTAL CRACK WAS NOTICED ON THE BOTTOM EDGE OF THE WINDSHIELD, DRIVER'S SIDE. I ESTIMATE THE CRACK WAS 4-8 INCHES LONG. ON MARCH 21, 2021, A VERTICAL CRACK WAS NOTICED, WHICH EXTENDED FROM THE HORIZONTAL CRACK (PLEASE SEE PHOTOS).
Mfg Campaign: 11404475
Recall Date: Mar 23, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE HAS 19,000 MILES AND ABOUT 1 WEEK AGO THE BRAKES STARTED MAKING AN ABNORMAL NOISE ALMOST LIKE GRINDING. THE CAR ALSO WOULD VIBRATE AND YOU COULD FEEL IT ON THE STEERING WHEEL. WE TOOK THE CAR TO THE DEALER AND TURNS OUT THE BRAKE ROTORS ARE WARPED. THEIR SOLUTION IS TO RESURFACE THE ROTORS AND ALSO RESURFACE THE BRAKE PADS. THE CAR HAS NOT BEEN REPAIRED AS THIS REPAIR DOES NOT SEEM TO BE PROPER DUE THEY HAVE NOT FOUND THE ROOT CAUSE FOR BRAKE ROTOR WARPING. THERE IS ALSO A SUBARU SERVICE BULLETIN ON BRAKE ISSUES. HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2020/MC-10179409-0001.PDF. MY MAIN CONCERN IS THE SAFETY OF MY FAMILY. SUBARU PREFERS TO JUST RESURFACE THE BRAKE ROTORS AND BRAKE PADS AS THIS IS THE LOWEST COST REPAIR FOR THEM, THOUGH THE CAR IS STILL UNDER FULL BUMPER TO BUMPER WARRANTY.
Corrective Action:
THE VEHICLE HAS 19,000 MILES AND ABOUT 1 WEEK AGO THE BRAKES STARTED MAKING AN ABNORMAL NOISE ALMOST LIKE GRINDING. THE CAR ALSO WOULD VIBRATE AND YOU COULD FEEL IT ON THE STEERING WHEEL. WE TOOK THE CAR TO THE DEALER AND TURNS OUT THE BRAKE ROTORS ARE WARPED. THEIR SOLUTION IS TO RESURFACE THE ROTORS AND ALSO RESURFACE THE BRAKE PADS. THE CAR HAS NOT BEEN REPAIRED AS THIS REPAIR DOES NOT SEEM TO BE PROPER DUE THEY HAVE NOT FOUND THE ROOT CAUSE FOR BRAKE ROTOR WARPING. THERE IS ALSO A SUBARU SERVICE BULLETIN ON BRAKE ISSUES. HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2020/MC-10179409-0001.PDF. MY MAIN CONCERN IS THE SAFETY OF MY FAMILY. SUBARU PREFERS TO JUST RESURFACE THE BRAKE ROTORS AND BRAKE PADS AS THIS IS THE LOWEST COST REPAIR FOR THEM, THOUGH THE CAR IS STILL UNDER FULL BUMPER TO BUMPER WARRANTY.
Additional Notes:
THE VEHICLE HAS 19,000 MILES AND ABOUT 1 WEEK AGO THE BRAKES STARTED MAKING AN ABNORMAL NOISE ALMOST LIKE GRINDING. THE CAR ALSO WOULD VIBRATE AND YOU COULD FEEL IT ON THE STEERING WHEEL. WE TOOK THE CAR TO THE DEALER AND TURNS OUT THE BRAKE ROTORS ARE WARPED. THEIR SOLUTION IS TO RESURFACE THE ROTORS AND ALSO RESURFACE THE BRAKE PADS. THE CAR HAS NOT BEEN REPAIRED AS THIS REPAIR DOES NOT SEEM TO BE PROPER DUE THEY HAVE NOT FOUND THE ROOT CAUSE FOR BRAKE ROTOR WARPING. THERE IS ALSO A SUBARU SERVICE BULLETIN ON BRAKE ISSUES. HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2020/MC-10179409-0001.PDF. MY MAIN CONCERN IS THE SAFETY OF MY FAMILY. SUBARU PREFERS TO JUST RESURFACE THE BRAKE ROTORS AND BRAKE PADS AS THIS IS THE LOWEST COST REPAIR FOR THEM, THOUGH THE CAR IS STILL UNDER FULL BUMPER TO BUMPER WARRANTY.
Mfg Campaign: 11403937
Recall Date: Mar 19, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE PADS NOT REPLACED WHILE AT DEALERSHIP FOR NON-UNIFORM BRAKE ROTORS. I BELIEVE NOT REPLACING THE BRAKE PADS AT THE TIME OF RESURFACING THE BRAKE ROTORS WILL RESULT IN THE BRAKE ROTORS BECOMING NON-UNIFORM AGAIN. THERE IS A SERVICE BULLETIN FROM SUBARU STATING AN BRAKE PAD DESIGN UPDATE, BUT WAS NOT OFFERED IT BECAUSE THE DEALER DOES NOT BELIEVE THE NON-UNIFORM ROTOR IS CAUSED BY THE OBSOLETE BRAKE PAD DESIGN. VEHICLE HAS AROUND 8,000 MILES AND VIBRATION IN STEERING WHEEL WHEN BRAKING FROM HIGHWAY SPEEDS PROMPTED SERVICE CALL.
Corrective Action:
BRAKE PADS NOT REPLACED WHILE AT DEALERSHIP FOR NON-UNIFORM BRAKE ROTORS. I BELIEVE NOT REPLACING THE BRAKE PADS AT THE TIME OF RESURFACING THE BRAKE ROTORS WILL RESULT IN THE BRAKE ROTORS BECOMING NON-UNIFORM AGAIN. THERE IS A SERVICE BULLETIN FROM SUBARU STATING AN BRAKE PAD DESIGN UPDATE, BUT WAS NOT OFFERED IT BECAUSE THE DEALER DOES NOT BELIEVE THE NON-UNIFORM ROTOR IS CAUSED BY THE OBSOLETE BRAKE PAD DESIGN. VEHICLE HAS AROUND 8,000 MILES AND VIBRATION IN STEERING WHEEL WHEN BRAKING FROM HIGHWAY SPEEDS PROMPTED SERVICE CALL.
Additional Notes:
BRAKE PADS NOT REPLACED WHILE AT DEALERSHIP FOR NON-UNIFORM BRAKE ROTORS. I BELIEVE NOT REPLACING THE BRAKE PADS AT THE TIME OF RESURFACING THE BRAKE ROTORS WILL RESULT IN THE BRAKE ROTORS BECOMING NON-UNIFORM AGAIN. THERE IS A SERVICE BULLETIN FROM SUBARU STATING AN BRAKE PAD DESIGN UPDATE, BUT WAS NOT OFFERED IT BECAUSE THE DEALER DOES NOT BELIEVE THE NON-UNIFORM ROTOR IS CAUSED BY THE OBSOLETE BRAKE PAD DESIGN. VEHICLE HAS AROUND 8,000 MILES AND VIBRATION IN STEERING WHEEL WHEN BRAKING FROM HIGHWAY SPEEDS PROMPTED SERVICE CALL.
Mfg Campaign: 11403446
Recall Date: Mar 17, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PARKED VEHICLE FOR THE EVENING INSIDE OF GARAGE. NEXT DAY, HAD A LARGE VERTICAL, "S" SHAPED CRACK STARTING FROM THE AREA NEAR THE EYE SIGHT EXTENDING DOWN NEAR THE BOTTOM 3/4 OF THE WINDSHIELD. NO APPARENT CHIP OR DAMAGE AT THE STARTING POINT OF THE CRACK.
Corrective Action:
PARKED VEHICLE FOR THE EVENING INSIDE OF GARAGE. NEXT DAY, HAD A LARGE VERTICAL, "S" SHAPED CRACK STARTING FROM THE AREA NEAR THE EYE SIGHT EXTENDING DOWN NEAR THE BOTTOM 3/4 OF THE WINDSHIELD. NO APPARENT CHIP OR DAMAGE AT THE STARTING POINT OF THE CRACK.
Additional Notes:
PARKED VEHICLE FOR THE EVENING INSIDE OF GARAGE. NEXT DAY, HAD A LARGE VERTICAL, "S" SHAPED CRACK STARTING FROM THE AREA NEAR THE EYE SIGHT EXTENDING DOWN NEAR THE BOTTOM 3/4 OF THE WINDSHIELD. NO APPARENT CHIP OR DAMAGE AT THE STARTING POINT OF THE CRACK.
Mfg Campaign: 11403445
Recall Date: Mar 17, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DEFECTIVE ELECTRICAL SYSTEM CAUSING THE BATTERY TO DRAIN PREMATURELY
Corrective Action:
DEFECTIVE ELECTRICAL SYSTEM CAUSING THE BATTERY TO DRAIN PREMATURELY
Additional Notes:
DEFECTIVE ELECTRICAL SYSTEM CAUSING THE BATTERY TO DRAIN PREMATURELY
Mfg Campaign: 11403545
Recall Date: Mar 17, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TRIED STARTING MY CAR ON MARCH 5 AND WOULD NOT START. TRIED TO JUMP START BUT IT DID NOT WORK. HAD IT TOWED TO THE DEALER AND WAS TOLD BATTERY IS DEAD. DEALER COULD NOT EXPLAIN WHY BATTERY DIED. DEALER REPLACED OLD BATTERY WITH THE SAME OEM BATTERY. THIS IS A TEMPORARY FIX AND I TOLD THEM I'M NOT CONFIDENT THIS WILL NOT HAPPEN AGAIN.
Corrective Action:
TRIED STARTING MY CAR ON MARCH 5 AND WOULD NOT START. TRIED TO JUMP START BUT IT DID NOT WORK. HAD IT TOWED TO THE DEALER AND WAS TOLD BATTERY IS DEAD. DEALER COULD NOT EXPLAIN WHY BATTERY DIED. DEALER REPLACED OLD BATTERY WITH THE SAME OEM BATTERY. THIS IS A TEMPORARY FIX AND I TOLD THEM I'M NOT CONFIDENT THIS WILL NOT HAPPEN AGAIN.
Additional Notes:
TRIED STARTING MY CAR ON MARCH 5 AND WOULD NOT START. TRIED TO JUMP START BUT IT DID NOT WORK. HAD IT TOWED TO THE DEALER AND WAS TOLD BATTERY IS DEAD. DEALER COULD NOT EXPLAIN WHY BATTERY DIED. DEALER REPLACED OLD BATTERY WITH THE SAME OEM BATTERY. THIS IS A TEMPORARY FIX AND I TOLD THEM I'M NOT CONFIDENT THIS WILL NOT HAPPEN AGAIN.
Mfg Campaign: 11403179
Recall Date: Mar 16, 2021
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