Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-22
Recall Date: Dec 8, 2022
Consumer Complaints
64 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
In span of little over a year i have replaced the windshield once and had a repair twice. Insurance already went up due to the claims. Windshield cracks fast and easily!
Corrective Action:
In span of little over a year i have replaced the windshield once and had a repair twice. Insurance already went up due to the claims. Windshield cracks fast and easily!
Additional Notes:
In span of little over a year i have replaced the windshield once and had a repair twice. Insurance already went up due to the claims. Windshield cracks fast and easily!
Mfg Campaign: 11575451
Recall Date: Mar 5, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this , it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
Corrective Action:
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this , it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
Additional Notes:
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this , it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
Mfg Campaign: 11575036
Recall Date: Mar 2, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this , it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
Corrective Action:
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this , it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
Additional Notes:
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this , it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
Mfg Campaign: 11575036
Recall Date: Mar 2, 2024
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this , it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
Corrective Action:
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this , it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
Additional Notes:
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this , it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
Mfg Campaign: 11575036
Recall Date: Mar 2, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield started cracking after a minor pebble strike near the bottom center of the windshield. Crack has doubled in size in less than 10 minutes and continues to grow.
Corrective Action:
Windshield started cracking after a minor pebble strike near the bottom center of the windshield. Crack has doubled in size in less than 10 minutes and continues to grow.
Additional Notes:
Windshield started cracking after a minor pebble strike near the bottom center of the windshield. Crack has doubled in size in less than 10 minutes and continues to grow.
Mfg Campaign: 11573842
Recall Date: Feb 25, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I own 4 Subarus I’ve replaced 4 windshields and since replacing the windshields, I have 4 broken windshields. The oldest Subaru I own is a 2020. The smallest rock cracks the windshield, many think it’s the eye sight system and a much thinner windshield. Insurance companies increase the rates if you claim the windshield, so many Subaru owners just don’t get them fixed, causing visibility issues. I emailed Subaru of America about the problem and they sent me a $500 dollar coupon for parts? I asked a dealership about it, they said “that’s Arizona”. 5 of the 8 broken windshields broke in Massachusetts where I bought 3 of the 4 Subarus, he avoided the conversation after that. Something’s not right, and Subaru has gotten into trouble with this before.
Corrective Action:
I own 4 Subarus I’ve replaced 4 windshields and since replacing the windshields, I have 4 broken windshields. The oldest Subaru I own is a 2020. The smallest rock cracks the windshield, many think it’s the eye sight system and a much thinner windshield. Insurance companies increase the rates if you claim the windshield, so many Subaru owners just don’t get them fixed, causing visibility issues. I emailed Subaru of America about the problem and they sent me a $500 dollar coupon for parts? I asked a dealership about it, they said “that’s Arizona”. 5 of the 8 broken windshields broke in Massachusetts where I bought 3 of the 4 Subarus, he avoided the conversation after that. Something’s not right, and Subaru has gotten into trouble with this before.
Additional Notes:
I own 4 Subarus I’ve replaced 4 windshields and since replacing the windshields, I have 4 broken windshields. The oldest Subaru I own is a 2020. The smallest rock cracks the windshield, many think it’s the eye sight system and a much thinner windshield. Insurance companies increase the rates if you claim the windshield, so many Subaru owners just don’t get them fixed, causing visibility issues. I emailed Subaru of America about the problem and they sent me a $500 dollar coupon for parts? I asked a dealership about it, they said “that’s Arizona”. 5 of the 8 broken windshields broke in Massachusetts where I bought 3 of the 4 Subarus, he avoided the conversation after that. Something’s not right, and Subaru has gotten into trouble with this before.
Mfg Campaign: 11563177
Recall Date: Jan 2, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was sitting in a long line of stopped cars. I looked in my mirrors to move to the right lane. I made sure no vehicles were coming. I pressed on the accelerator to move, and nothing happened. In a panic I quickly repeated pressing the accelerator and nothing happened. The third time the car finally moved forward. I was terrified that someone would come along quickly in the right lane a hit my car. I also had a passenger that was speechless about the incident. Now I feel unsafe to drive the car. This has happened one time previously, but I thought it was a fluke. Also, like many other comments the transmission shudders sometimes but not often. I waited to buy a new 2022 Ascent Limited because I read where the transmission issue had been fixed. Mentioned it to the service advisor and he laughed it off.
Corrective Action:
I was sitting in a long line of stopped cars. I looked in my mirrors to move to the right lane. I made sure no vehicles were coming. I pressed on the accelerator to move, and nothing happened. In a panic I quickly repeated pressing the accelerator and nothing happened. The third time the car finally moved forward. I was terrified that someone would come along quickly in the right lane a hit my car. I also had a passenger that was speechless about the incident. Now I feel unsafe to drive the car. This has happened one time previously, but I thought it was a fluke. Also, like many other comments the transmission shudders sometimes but not often. I waited to buy a new 2022 Ascent Limited because I read where the transmission issue had been fixed. Mentioned it to the service advisor and he laughed it off.
Additional Notes:
I was sitting in a long line of stopped cars. I looked in my mirrors to move to the right lane. I made sure no vehicles were coming. I pressed on the accelerator to move, and nothing happened. In a panic I quickly repeated pressing the accelerator and nothing happened. The third time the car finally moved forward. I was terrified that someone would come along quickly in the right lane a hit my car. I also had a passenger that was speechless about the incident. Now I feel unsafe to drive the car. This has happened one time previously, but I thought it was a fluke. Also, like many other comments the transmission shudders sometimes but not often. I waited to buy a new 2022 Ascent Limited because I read where the transmission issue had been fixed. Mentioned it to the service advisor and he laughed it off.
Mfg Campaign: 11562472
Recall Date: Dec 28, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was sitting in a long line of stopped cars. I looked in my mirrors to move to the right lane. I made sure no vehicles were coming. I pressed on the accelerator to move, and nothing happened. In a panic I quickly repeated pressing the accelerator and nothing happened. The third time the car finally moved forward. I was terrified that someone would come along quickly in the right lane a hit my car. I also had a passenger that was speechless about the incident. Now I feel unsafe to drive the car. This has happened one time previously, but I thought it was a fluke. Also, like many other comments the transmission shudders sometimes but not often. I waited to buy a new 2022 Ascent Limited because I read where the transmission issue had been fixed. Mentioned it to the service advisor and he laughed it off.
Corrective Action:
I was sitting in a long line of stopped cars. I looked in my mirrors to move to the right lane. I made sure no vehicles were coming. I pressed on the accelerator to move, and nothing happened. In a panic I quickly repeated pressing the accelerator and nothing happened. The third time the car finally moved forward. I was terrified that someone would come along quickly in the right lane a hit my car. I also had a passenger that was speechless about the incident. Now I feel unsafe to drive the car. This has happened one time previously, but I thought it was a fluke. Also, like many other comments the transmission shudders sometimes but not often. I waited to buy a new 2022 Ascent Limited because I read where the transmission issue had been fixed. Mentioned it to the service advisor and he laughed it off.
Additional Notes:
I was sitting in a long line of stopped cars. I looked in my mirrors to move to the right lane. I made sure no vehicles were coming. I pressed on the accelerator to move, and nothing happened. In a panic I quickly repeated pressing the accelerator and nothing happened. The third time the car finally moved forward. I was terrified that someone would come along quickly in the right lane a hit my car. I also had a passenger that was speechless about the incident. Now I feel unsafe to drive the car. This has happened one time previously, but I thought it was a fluke. Also, like many other comments the transmission shudders sometimes but not often. I waited to buy a new 2022 Ascent Limited because I read where the transmission issue had been fixed. Mentioned it to the service advisor and he laughed it off.
Mfg Campaign: 11562472
Recall Date: Dec 28, 2023
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake making squeaky noise when it's being applied. This happened less than 30,000 miles during April 2023. I went to dealership during a routine oil change and the service tech found nothing wrong. I took it to road trip and it was to the point where the vehicle shakes and everyone else around me could hear it when we apply the brake. I took it to another dealership and the service manager said he has seen several vehicle came in and the caliper sticks to the brake pad, so they had to change the inner brake system as well as the rotor. Well, after changing it in July, it is now November and I am hearing the squeak again so I know it will get worst very soon. It seems like the dealership that changed it knew it was happening to other 2022 Ascent vehicles, too. I scheduled an appointment with my local dealership for 12/6/2023 and I will see what they say.
Corrective Action:
Brake making squeaky noise when it's being applied. This happened less than 30,000 miles during April 2023. I went to dealership during a routine oil change and the service tech found nothing wrong. I took it to road trip and it was to the point where the vehicle shakes and everyone else around me could hear it when we apply the brake. I took it to another dealership and the service manager said he has seen several vehicle came in and the caliper sticks to the brake pad, so they had to change the inner brake system as well as the rotor. Well, after changing it in July, it is now November and I am hearing the squeak again so I know it will get worst very soon. It seems like the dealership that changed it knew it was happening to other 2022 Ascent vehicles, too. I scheduled an appointment with my local dealership for 12/6/2023 and I will see what they say.
Additional Notes:
Brake making squeaky noise when it's being applied. This happened less than 30,000 miles during April 2023. I went to dealership during a routine oil change and the service tech found nothing wrong. I took it to road trip and it was to the point where the vehicle shakes and everyone else around me could hear it when we apply the brake. I took it to another dealership and the service manager said he has seen several vehicle came in and the caliper sticks to the brake pad, so they had to change the inner brake system as well as the rotor. Well, after changing it in July, it is now November and I am hearing the squeak again so I know it will get worst very soon. It seems like the dealership that changed it knew it was happening to other 2022 Ascent vehicles, too. I scheduled an appointment with my local dealership for 12/6/2023 and I will see what they say.
Mfg Campaign: 11556541
Recall Date: Nov 23, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission jerks and slips after accelerating from stops. It causes the car to jitter and not accelerate when necessary while in traffic. After taking it to the service center multiple times, the problem was reproduced with a service technician in the car. The tech had a computer connected to the diagnostic box. The service tech stated that he completed a computer update to correct the issue. The issue is still happening and I've returned the vehicle to the service center at least 3 times since the "computer fix". The issue happens every day during my morning and evening commutes. The manufacturer hasn't inspected the vehicle. There are no warning lamps, messages, or other symptoms before, during, or after the issue.
Corrective Action:
The transmission jerks and slips after accelerating from stops. It causes the car to jitter and not accelerate when necessary while in traffic. After taking it to the service center multiple times, the problem was reproduced with a service technician in the car. The tech had a computer connected to the diagnostic box. The service tech stated that he completed a computer update to correct the issue. The issue is still happening and I've returned the vehicle to the service center at least 3 times since the "computer fix". The issue happens every day during my morning and evening commutes. The manufacturer hasn't inspected the vehicle. There are no warning lamps, messages, or other symptoms before, during, or after the issue.
Additional Notes:
The transmission jerks and slips after accelerating from stops. It causes the car to jitter and not accelerate when necessary while in traffic. After taking it to the service center multiple times, the problem was reproduced with a service technician in the car. The tech had a computer connected to the diagnostic box. The service tech stated that he completed a computer update to correct the issue. The issue is still happening and I've returned the vehicle to the service center at least 3 times since the "computer fix". The issue happens every day during my morning and evening commutes. The manufacturer hasn't inspected the vehicle. There are no warning lamps, messages, or other symptoms before, during, or after the issue.
Mfg Campaign: 11552904
Recall Date: Oct 31, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine oil leak at oil pan
Corrective Action:
Engine oil leak at oil pan
Additional Notes:
Engine oil leak at oil pan
Mfg Campaign: 11547559
Recall Date: Oct 1, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
CVT issues. Shuddering of transmission (acts like it's slipping), either on slight incline or even flat road. Delayed acceleration when needed, feels unsafe if I ever need to avoid a situation by accelerating. At least 2 occurrences when car shut off due to transmission lurching (while driving). This issue has been happening from purchase. The head unit continues to buzz, freeze, and reset itself during carplay (known issue with the software). Have been told an update is coming, but it never does. The concern is navigation disappearing when driving and not returning, making it unsafe to operate vehicle and phone at the same time. This issue has been happening from purchase.
Corrective Action:
CVT issues. Shuddering of transmission (acts like it's slipping), either on slight incline or even flat road. Delayed acceleration when needed, feels unsafe if I ever need to avoid a situation by accelerating. At least 2 occurrences when car shut off due to transmission lurching (while driving). This issue has been happening from purchase. The head unit continues to buzz, freeze, and reset itself during carplay (known issue with the software). Have been told an update is coming, but it never does. The concern is navigation disappearing when driving and not returning, making it unsafe to operate vehicle and phone at the same time. This issue has been happening from purchase.
Additional Notes:
CVT issues. Shuddering of transmission (acts like it's slipping), either on slight incline or even flat road. Delayed acceleration when needed, feels unsafe if I ever need to avoid a situation by accelerating. At least 2 occurrences when car shut off due to transmission lurching (while driving). This issue has been happening from purchase. The head unit continues to buzz, freeze, and reset itself during carplay (known issue with the software). Have been told an update is coming, but it never does. The concern is navigation disappearing when driving and not returning, making it unsafe to operate vehicle and phone at the same time. This issue has been happening from purchase.
Mfg Campaign: 11541506
Recall Date: Aug 29, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The car would not move when stopped at a light. I had to call for roadside assistance. They now say the car needs a new transmission. It. Only has 9200 miles.
Corrective Action:
The car would not move when stopped at a light. I had to call for roadside assistance. They now say the car needs a new transmission. It. Only has 9200 miles.
Additional Notes:
The car would not move when stopped at a light. I had to call for roadside assistance. They now say the car needs a new transmission. It. Only has 9200 miles.
Mfg Campaign: 11541546
Recall Date: Aug 29, 2023
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brakes have felt under-designed since purchase and began to chatter when applied shortly after purchase. This progressed to the point where the shaking was felt at every braking and we had several passengers ask "what is wrong with your brakes". The braking became progressively worse to the point we were concerned for our safety and those sharing the road with us. Called dealership and spoke with our service advisor. They said they had no other reports but would take a look. Technician confirmed the rotors were warped and both front rotors were "resurfaced" and "front brake pads adjusted". We have had no problems since the repair. The repair was done at 17608 miles. No warning lights or messages came on.
Corrective Action:
The brakes have felt under-designed since purchase and began to chatter when applied shortly after purchase. This progressed to the point where the shaking was felt at every braking and we had several passengers ask "what is wrong with your brakes". The braking became progressively worse to the point we were concerned for our safety and those sharing the road with us. Called dealership and spoke with our service advisor. They said they had no other reports but would take a look. Technician confirmed the rotors were warped and both front rotors were "resurfaced" and "front brake pads adjusted". We have had no problems since the repair. The repair was done at 17608 miles. No warning lights or messages came on.
Additional Notes:
The brakes have felt under-designed since purchase and began to chatter when applied shortly after purchase. This progressed to the point where the shaking was felt at every braking and we had several passengers ask "what is wrong with your brakes". The braking became progressively worse to the point we were concerned for our safety and those sharing the road with us. Called dealership and spoke with our service advisor. They said they had no other reports but would take a look. Technician confirmed the rotors were warped and both front rotors were "resurfaced" and "front brake pads adjusted". We have had no problems since the repair. The repair was done at 17608 miles. No warning lights or messages came on.
Mfg Campaign: 11538520
Recall Date: Aug 14, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
When driving and lane lines change width the car tried to street across them at highway speeds. Happens regularly.
Corrective Action:
When driving and lane lines change width the car tried to street across them at highway speeds. Happens regularly.
Additional Notes:
When driving and lane lines change width the car tried to street across them at highway speeds. Happens regularly.
Mfg Campaign: 11535607
Recall Date: Jul 31, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This observation/complaint is about a 2022 Subaru Ascent automobile, which I own. When the gas cap is loose, the car's computer disables several safety features, including collision avoidance, lane control, cruise control, reverse-automatic-braking control, all occur suddenly, while driving, after the computer processes the fault. Upon securing the gas cap and ostensibly fixing the problem, the computer MAY continue to disable said safety features for (according to Subaru Service agents) multiple days for as long as 30 days. On 7/2/23, while driving, several warning lights illuminated in the instrument cluster advising of the loss of many safety features. After stopping and reading the owners manual, I inspected and confirmed that the gas cap was properly sealed. That action did not fix the warning lights nor the disablement of safety features. I had 4 start-shutoff cycles in 6.5 hours. Three hundred and fifty miles later, I refueled, and confirmed that the gas cap was installed properly at the conclusion. Nothing changed with the disabled safety features. The following two days, I experienced 5 daily start-shutoffs with no effect on the safety features. The 3rd day, after 2 start-shutoff cycles, and while idling the engine, the warning lights disappeared and the safety features operated properly. Upon visiting a dealership, I was informed that the onboard computer identified a loose gas cap as the problem. Two service advisors told me that this experience is normal and that they have seen it take as long as 30 days for the computer to recognize that the problem was "fixed".
Corrective Action:
This observation/complaint is about a 2022 Subaru Ascent automobile, which I own. When the gas cap is loose, the car's computer disables several safety features, including collision avoidance, lane control, cruise control, reverse-automatic-braking control, all occur suddenly, while driving, after the computer processes the fault. Upon securing the gas cap and ostensibly fixing the problem, the computer MAY continue to disable said safety features for (according to Subaru Service agents) multiple days for as long as 30 days. On 7/2/23, while driving, several warning lights illuminated in the instrument cluster advising of the loss of many safety features. After stopping and reading the owners manual, I inspected and confirmed that the gas cap was properly sealed. That action did not fix the warning lights nor the disablement of safety features. I had 4 start-shutoff cycles in 6.5 hours. Three hundred and fifty miles later, I refueled, and confirmed that the gas cap was installed properly at the conclusion. Nothing changed with the disabled safety features. The following two days, I experienced 5 daily start-shutoffs with no effect on the safety features. The 3rd day, after 2 start-shutoff cycles, and while idling the engine, the warning lights disappeared and the safety features operated properly. Upon visiting a dealership, I was informed that the onboard computer identified a loose gas cap as the problem. Two service advisors told me that this experience is normal and that they have seen it take as long as 30 days for the computer to recognize that the problem was "fixed".
Additional Notes:
This observation/complaint is about a 2022 Subaru Ascent automobile, which I own. When the gas cap is loose, the car's computer disables several safety features, including collision avoidance, lane control, cruise control, reverse-automatic-braking control, all occur suddenly, while driving, after the computer processes the fault. Upon securing the gas cap and ostensibly fixing the problem, the computer MAY continue to disable said safety features for (according to Subaru Service agents) multiple days for as long as 30 days. On 7/2/23, while driving, several warning lights illuminated in the instrument cluster advising of the loss of many safety features. After stopping and reading the owners manual, I inspected and confirmed that the gas cap was properly sealed. That action did not fix the warning lights nor the disablement of safety features. I had 4 start-shutoff cycles in 6.5 hours. Three hundred and fifty miles later, I refueled, and confirmed that the gas cap was installed properly at the conclusion. Nothing changed with the disabled safety features. The following two days, I experienced 5 daily start-shutoffs with no effect on the safety features. The 3rd day, after 2 start-shutoff cycles, and while idling the engine, the warning lights disappeared and the safety features operated properly. Upon visiting a dealership, I was informed that the onboard computer identified a loose gas cap as the problem. Two service advisors told me that this experience is normal and that they have seen it take as long as 30 days for the computer to recognize that the problem was "fixed".
Mfg Campaign: 11533259
Recall Date: Jul 19, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This observation/complaint is about a 2022 Subaru Ascent automobile, which I own. When the gas cap is loose, the car's computer disables several safety features, including collision avoidance, lane control, cruise control, reverse-automatic-braking control, all occur suddenly, while driving, after the computer processes the fault. Upon securing the gas cap and ostensibly fixing the problem, the computer MAY continue to disable said safety features for (according to Subaru Service agents) multiple days for as long as 30 days. On 7/2/23, while driving, several warning lights illuminated in the instrument cluster advising of the loss of many safety features. After stopping and reading the owners manual, I inspected and confirmed that the gas cap was properly sealed. That action did not fix the warning lights nor the disablement of safety features. I had 4 start-shutoff cycles in 6.5 hours. Three hundred and fifty miles later, I refueled, and confirmed that the gas cap was installed properly at the conclusion. Nothing changed with the disabled safety features. The following two days, I experienced 5 daily start-shutoffs with no effect on the safety features. The 3rd day, after 2 start-shutoff cycles, and while idling the engine, the warning lights disappeared and the safety features operated properly. Upon visiting a dealership, I was informed that the onboard computer identified a loose gas cap as the problem. Two service advisors told me that this experience is normal and that they have seen it take as long as 30 days for the computer to recognize that the problem was "fixed".
Corrective Action:
This observation/complaint is about a 2022 Subaru Ascent automobile, which I own. When the gas cap is loose, the car's computer disables several safety features, including collision avoidance, lane control, cruise control, reverse-automatic-braking control, all occur suddenly, while driving, after the computer processes the fault. Upon securing the gas cap and ostensibly fixing the problem, the computer MAY continue to disable said safety features for (according to Subaru Service agents) multiple days for as long as 30 days. On 7/2/23, while driving, several warning lights illuminated in the instrument cluster advising of the loss of many safety features. After stopping and reading the owners manual, I inspected and confirmed that the gas cap was properly sealed. That action did not fix the warning lights nor the disablement of safety features. I had 4 start-shutoff cycles in 6.5 hours. Three hundred and fifty miles later, I refueled, and confirmed that the gas cap was installed properly at the conclusion. Nothing changed with the disabled safety features. The following two days, I experienced 5 daily start-shutoffs with no effect on the safety features. The 3rd day, after 2 start-shutoff cycles, and while idling the engine, the warning lights disappeared and the safety features operated properly. Upon visiting a dealership, I was informed that the onboard computer identified a loose gas cap as the problem. Two service advisors told me that this experience is normal and that they have seen it take as long as 30 days for the computer to recognize that the problem was "fixed".
Additional Notes:
This observation/complaint is about a 2022 Subaru Ascent automobile, which I own. When the gas cap is loose, the car's computer disables several safety features, including collision avoidance, lane control, cruise control, reverse-automatic-braking control, all occur suddenly, while driving, after the computer processes the fault. Upon securing the gas cap and ostensibly fixing the problem, the computer MAY continue to disable said safety features for (according to Subaru Service agents) multiple days for as long as 30 days. On 7/2/23, while driving, several warning lights illuminated in the instrument cluster advising of the loss of many safety features. After stopping and reading the owners manual, I inspected and confirmed that the gas cap was properly sealed. That action did not fix the warning lights nor the disablement of safety features. I had 4 start-shutoff cycles in 6.5 hours. Three hundred and fifty miles later, I refueled, and confirmed that the gas cap was installed properly at the conclusion. Nothing changed with the disabled safety features. The following two days, I experienced 5 daily start-shutoffs with no effect on the safety features. The 3rd day, after 2 start-shutoff cycles, and while idling the engine, the warning lights disappeared and the safety features operated properly. Upon visiting a dealership, I was informed that the onboard computer identified a loose gas cap as the problem. Two service advisors told me that this experience is normal and that they have seen it take as long as 30 days for the computer to recognize that the problem was "fixed".
Mfg Campaign: 11533259
Recall Date: Jul 19, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
This observation/complaint is about a 2022 Subaru Ascent automobile, which I own. When the gas cap is loose, the car's computer disables several safety features, including collision avoidance, lane control, cruise control, reverse-automatic-braking control, all occur suddenly, while driving, after the computer processes the fault. Upon securing the gas cap and ostensibly fixing the problem, the computer MAY continue to disable said safety features for (according to Subaru Service agents) multiple days for as long as 30 days. On 7/2/23, while driving, several warning lights illuminated in the instrument cluster advising of the loss of many safety features. After stopping and reading the owners manual, I inspected and confirmed that the gas cap was properly sealed. That action did not fix the warning lights nor the disablement of safety features. I had 4 start-shutoff cycles in 6.5 hours. Three hundred and fifty miles later, I refueled, and confirmed that the gas cap was installed properly at the conclusion. Nothing changed with the disabled safety features. The following two days, I experienced 5 daily start-shutoffs with no effect on the safety features. The 3rd day, after 2 start-shutoff cycles, and while idling the engine, the warning lights disappeared and the safety features operated properly. Upon visiting a dealership, I was informed that the onboard computer identified a loose gas cap as the problem. Two service advisors told me that this experience is normal and that they have seen it take as long as 30 days for the computer to recognize that the problem was "fixed".
Corrective Action:
This observation/complaint is about a 2022 Subaru Ascent automobile, which I own. When the gas cap is loose, the car's computer disables several safety features, including collision avoidance, lane control, cruise control, reverse-automatic-braking control, all occur suddenly, while driving, after the computer processes the fault. Upon securing the gas cap and ostensibly fixing the problem, the computer MAY continue to disable said safety features for (according to Subaru Service agents) multiple days for as long as 30 days. On 7/2/23, while driving, several warning lights illuminated in the instrument cluster advising of the loss of many safety features. After stopping and reading the owners manual, I inspected and confirmed that the gas cap was properly sealed. That action did not fix the warning lights nor the disablement of safety features. I had 4 start-shutoff cycles in 6.5 hours. Three hundred and fifty miles later, I refueled, and confirmed that the gas cap was installed properly at the conclusion. Nothing changed with the disabled safety features. The following two days, I experienced 5 daily start-shutoffs with no effect on the safety features. The 3rd day, after 2 start-shutoff cycles, and while idling the engine, the warning lights disappeared and the safety features operated properly. Upon visiting a dealership, I was informed that the onboard computer identified a loose gas cap as the problem. Two service advisors told me that this experience is normal and that they have seen it take as long as 30 days for the computer to recognize that the problem was "fixed".
Additional Notes:
This observation/complaint is about a 2022 Subaru Ascent automobile, which I own. When the gas cap is loose, the car's computer disables several safety features, including collision avoidance, lane control, cruise control, reverse-automatic-braking control, all occur suddenly, while driving, after the computer processes the fault. Upon securing the gas cap and ostensibly fixing the problem, the computer MAY continue to disable said safety features for (according to Subaru Service agents) multiple days for as long as 30 days. On 7/2/23, while driving, several warning lights illuminated in the instrument cluster advising of the loss of many safety features. After stopping and reading the owners manual, I inspected and confirmed that the gas cap was properly sealed. That action did not fix the warning lights nor the disablement of safety features. I had 4 start-shutoff cycles in 6.5 hours. Three hundred and fifty miles later, I refueled, and confirmed that the gas cap was installed properly at the conclusion. Nothing changed with the disabled safety features. The following two days, I experienced 5 daily start-shutoffs with no effect on the safety features. The 3rd day, after 2 start-shutoff cycles, and while idling the engine, the warning lights disappeared and the safety features operated properly. Upon visiting a dealership, I was informed that the onboard computer identified a loose gas cap as the problem. Two service advisors told me that this experience is normal and that they have seen it take as long as 30 days for the computer to recognize that the problem was "fixed".
Mfg Campaign: 11533259
Recall Date: Jul 19, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Automatic liftgate in the rear of the vehicle upon opening, closes suddenly and immediately. I am not touching the key fob or anything. This happened several times and hit me on the head. The dealer has replaced the liftgate motor, but it happened again. This is dangerous and can be harmful to adults or children standing behind a vehicle.
Corrective Action:
The Automatic liftgate in the rear of the vehicle upon opening, closes suddenly and immediately. I am not touching the key fob or anything. This happened several times and hit me on the head. The dealer has replaced the liftgate motor, but it happened again. This is dangerous and can be harmful to adults or children standing behind a vehicle.
Additional Notes:
The Automatic liftgate in the rear of the vehicle upon opening, closes suddenly and immediately. I am not touching the key fob or anything. This happened several times and hit me on the head. The dealer has replaced the liftgate motor, but it happened again. This is dangerous and can be harmful to adults or children standing behind a vehicle.
Mfg Campaign: 11531983
Recall Date: Jul 13, 2023
Subaru Of America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Potential Consequences:
The Automatic liftgate in the rear of the vehicle upon opening, closes suddenly and immediately. I am not touching the key fob or anything. This happened several times and hit me on the head. The dealer has replaced the liftgate motor, but it happened again. This is dangerous and can be harmful to adults or children standing behind a vehicle.
Corrective Action:
The Automatic liftgate in the rear of the vehicle upon opening, closes suddenly and immediately. I am not touching the key fob or anything. This happened several times and hit me on the head. The dealer has replaced the liftgate motor, but it happened again. This is dangerous and can be harmful to adults or children standing behind a vehicle.
Additional Notes:
The Automatic liftgate in the rear of the vehicle upon opening, closes suddenly and immediately. I am not touching the key fob or anything. This happened several times and hit me on the head. The dealer has replaced the liftgate motor, but it happened again. This is dangerous and can be harmful to adults or children standing behind a vehicle.
Mfg Campaign: 11531983
Recall Date: Jul 13, 2023
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