Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRL-22
Recall Date: Dec 8, 2022
Consumer Complaints
64 ComplaintsSubaru Of America, Inc.
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
245/50 A20. Side wall ruptured at 55 mph . A pop and tire was flat. No sensor warning. Correct tire pressure. Immediately checked electronic psi reading. All tires ok but red 0 for tire that blew out. I have pictures. Not confirmed by any one yet. That may happen Thursday when I replace all 4 tires. Had 7780 miles on tires. Even tread wear.
Corrective Action:
245/50 A20. Side wall ruptured at 55 mph . A pop and tire was flat. No sensor warning. Correct tire pressure. Immediately checked electronic psi reading. All tires ok but red 0 for tire that blew out. I have pictures. Not confirmed by any one yet. That may happen Thursday when I replace all 4 tires. Had 7780 miles on tires. Even tread wear.
Additional Notes:
245/50 A20. Side wall ruptured at 55 mph . A pop and tire was flat. No sensor warning. Correct tire pressure. Immediately checked electronic psi reading. All tires ok but red 0 for tire that blew out. I have pictures. Not confirmed by any one yet. That may happen Thursday when I replace all 4 tires. Had 7780 miles on tires. Even tread wear.
Mfg Campaign: 11472216
Recall Date: Jul 3, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2nd cracked front windshields in the 1st 5 months we have own the car. Not sure how the first crack happened but this 2nd crack just started and has now spread to over half the window.
Corrective Action:
2nd cracked front windshields in the 1st 5 months we have own the car. Not sure how the first crack happened but this 2nd crack just started and has now spread to over half the window.
Additional Notes:
2nd cracked front windshields in the 1st 5 months we have own the car. Not sure how the first crack happened but this 2nd crack just started and has now spread to over half the window.
Mfg Campaign: 11467182
Recall Date: Jun 2, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. The electrical system/battery failed after only 392 miles. Car could not be jumped. When the cables were put on the battery, the tech said they got real hot (which leads us to believe it was shorting out.) Even though Subaru blamed the battery, the dashboard lights, the horn, and the headlights were all flickering and flashing like a Christmas tree. The car had also just been driven 45 minutes before. Subaru blamed driver error on not shutting the car off properly, but according to a class-action lawsuit, Subaru is aware of this happening with other Subaru vehicles. 2. The car would not start in an unsafe neighborhood after dark. We also experienced a burning smell in our garage for the past few months, which disappeared now that the Subaru has been at the garage for a week. 3. Not confirmed. The Subaru dealership blamed driver error and improper shut off of the ignition. 4. No inspections have been done except by the Subaru dealership. 5. No warning. The car had just been driven for 45 minutes, we parked and came back 45 minutes later and it would not start. At that time, the battery light came on, the car's headlights started to flash, and the dashboard lit up. Looking back, the burning smell in our garage might have been a clue.
Corrective Action:
1. The electrical system/battery failed after only 392 miles. Car could not be jumped. When the cables were put on the battery, the tech said they got real hot (which leads us to believe it was shorting out.) Even though Subaru blamed the battery, the dashboard lights, the horn, and the headlights were all flickering and flashing like a Christmas tree. The car had also just been driven 45 minutes before. Subaru blamed driver error on not shutting the car off properly, but according to a class-action lawsuit, Subaru is aware of this happening with other Subaru vehicles. 2. The car would not start in an unsafe neighborhood after dark. We also experienced a burning smell in our garage for the past few months, which disappeared now that the Subaru has been at the garage for a week. 3. Not confirmed. The Subaru dealership blamed driver error and improper shut off of the ignition. 4. No inspections have been done except by the Subaru dealership. 5. No warning. The car had just been driven for 45 minutes, we parked and came back 45 minutes later and it would not start. At that time, the battery light came on, the car's headlights started to flash, and the dashboard lit up. Looking back, the burning smell in our garage might have been a clue.
Additional Notes:
1. The electrical system/battery failed after only 392 miles. Car could not be jumped. When the cables were put on the battery, the tech said they got real hot (which leads us to believe it was shorting out.) Even though Subaru blamed the battery, the dashboard lights, the horn, and the headlights were all flickering and flashing like a Christmas tree. The car had also just been driven 45 minutes before. Subaru blamed driver error on not shutting the car off properly, but according to a class-action lawsuit, Subaru is aware of this happening with other Subaru vehicles. 2. The car would not start in an unsafe neighborhood after dark. We also experienced a burning smell in our garage for the past few months, which disappeared now that the Subaru has been at the garage for a week. 3. Not confirmed. The Subaru dealership blamed driver error and improper shut off of the ignition. 4. No inspections have been done except by the Subaru dealership. 5. No warning. The car had just been driven for 45 minutes, we parked and came back 45 minutes later and it would not start. At that time, the battery light came on, the car's headlights started to flash, and the dashboard lit up. Looking back, the burning smell in our garage might have been a clue.
Mfg Campaign: 11464917
Recall Date: May 16, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. The electrical system/battery failed after only 392 miles. Car could not be jumped. When the cables were put on the battery, the tech said they got real hot (which leads us to believe it was shorting out.) Even though Subaru blamed the battery, the dashboard lights, the horn, and the headlights were all flickering and flashing like a Christmas tree. The car had also just been driven 45 minutes before. Subaru blamed driver error on not shutting the car off properly, but according to a class-action lawsuit, Subaru is aware of this happening with other Subaru vehicles. 2. The car would not start in an unsafe neighborhood after dark. We also experienced a burning smell in our garage for the past few months, which disappeared now that the Subaru has been at the garage for a week. 3. Not confirmed. The Subaru dealership blamed driver error and improper shut off of the ignition. 4. No inspections have been done except by the Subaru dealership. 5. No warning. The car had just been driven for 45 minutes, we parked and came back 45 minutes later and it would not start. At that time, the battery light came on, the car's headlights started to flash, and the dashboard lit up. Looking back, the burning smell in our garage might have been a clue.
Corrective Action:
1. The electrical system/battery failed after only 392 miles. Car could not be jumped. When the cables were put on the battery, the tech said they got real hot (which leads us to believe it was shorting out.) Even though Subaru blamed the battery, the dashboard lights, the horn, and the headlights were all flickering and flashing like a Christmas tree. The car had also just been driven 45 minutes before. Subaru blamed driver error on not shutting the car off properly, but according to a class-action lawsuit, Subaru is aware of this happening with other Subaru vehicles. 2. The car would not start in an unsafe neighborhood after dark. We also experienced a burning smell in our garage for the past few months, which disappeared now that the Subaru has been at the garage for a week. 3. Not confirmed. The Subaru dealership blamed driver error and improper shut off of the ignition. 4. No inspections have been done except by the Subaru dealership. 5. No warning. The car had just been driven for 45 minutes, we parked and came back 45 minutes later and it would not start. At that time, the battery light came on, the car's headlights started to flash, and the dashboard lit up. Looking back, the burning smell in our garage might have been a clue.
Additional Notes:
1. The electrical system/battery failed after only 392 miles. Car could not be jumped. When the cables were put on the battery, the tech said they got real hot (which leads us to believe it was shorting out.) Even though Subaru blamed the battery, the dashboard lights, the horn, and the headlights were all flickering and flashing like a Christmas tree. The car had also just been driven 45 minutes before. Subaru blamed driver error on not shutting the car off properly, but according to a class-action lawsuit, Subaru is aware of this happening with other Subaru vehicles. 2. The car would not start in an unsafe neighborhood after dark. We also experienced a burning smell in our garage for the past few months, which disappeared now that the Subaru has been at the garage for a week. 3. Not confirmed. The Subaru dealership blamed driver error and improper shut off of the ignition. 4. No inspections have been done except by the Subaru dealership. 5. No warning. The car had just been driven for 45 minutes, we parked and came back 45 minutes later and it would not start. At that time, the battery light came on, the car's headlights started to flash, and the dashboard lit up. Looking back, the burning smell in our garage might have been a clue.
Mfg Campaign: 11464917
Recall Date: May 16, 2022
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