Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2014-2016 Forester, 2008-2016 Impreza sedans, 2012-2016 Impreza station wagons, 2008-2014 WRX sedans (including STI), and 2013-2017 Crosstrek vehicles. Exposure to certain contaminants may cause the brake light switch to malfunction, preventing the brake lights from illuminating and also preventing keyless ignition vehicles from starting and CVT/automatic transmissions from being able to be shifted out of Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUE-90
Recall Date: Feb 28, 2019
Consumer Complaints
161 ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TRANSMISSION IN PARK. KEY IS IN IGNITION AND TURNED OFF. HOWEVER THE ENGINE CONTINUES TO RUN. REQUIRES SEVERAL ON OFF ATTEMPTS TO SHUT ENGINE OFF.
Corrective Action:
TRANSMISSION IN PARK. KEY IS IN IGNITION AND TURNED OFF. HOWEVER THE ENGINE CONTINUES TO RUN. REQUIRES SEVERAL ON OFF ATTEMPTS TO SHUT ENGINE OFF.
Additional Notes:
TRANSMISSION IN PARK. KEY IS IN IGNITION AND TURNED OFF. HOWEVER THE ENGINE CONTINUES TO RUN. REQUIRES SEVERAL ON OFF ATTEMPTS TO SHUT ENGINE OFF.
Mfg Campaign: 11229923
Recall Date: Jul 7, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN GETTING OUT OF THE VEHICLE KEY IS ALWAYS STUCK EVEN IF THE SHIFTER IS ON PARK MODE, HAD TO RESTART THE ENGINE AND PUSH THE SHIFTER WITH FORCE TO RELEASE THE KEY.
Corrective Action:
WHEN GETTING OUT OF THE VEHICLE KEY IS ALWAYS STUCK EVEN IF THE SHIFTER IS ON PARK MODE, HAD TO RESTART THE ENGINE AND PUSH THE SHIFTER WITH FORCE TO RELEASE THE KEY.
Additional Notes:
WHEN GETTING OUT OF THE VEHICLE KEY IS ALWAYS STUCK EVEN IF THE SHIFTER IS ON PARK MODE, HAD TO RESTART THE ENGINE AND PUSH THE SHIFTER WITH FORCE TO RELEASE THE KEY.
Mfg Campaign: 11222861
Recall Date: Jun 27, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CAR INTERMITTENTLY LOSES THE ABILITY TO ACCELERATE OR MAINTAIN SPEED AT A RANGE OF SPEEDS FROM 30MPH TO 75MPH+ IN MY EXPERIENCE. NO RESPONSE WHEN PUSHING THE GAS PEDAL AND ENGINE DOESN'T RESPOND WHATSOEVER TO GAS PEDAL INPUT. IT'S AS IF I HAVE REMOVED MY FOOT FROM THE GAS AND I'M ALLOWING THE VEHICLE TO COAST. THIS LASTS FOR A FEW SECONDS UNTIL NORMAL FUNCTION RESUMES. THIS MOSTLY OCCURS AT ON THE HIGHWAY AND WHEN ACCELERATING FROM A STOP AT A LIGHT OR STOP SIGN. THIS IS INCREDIBLY DANGEROUS AND UNPREDICTABLE, BUT SUBARU WILL DO NOTHING UNLESS THEY'RE ABLE TO REPRODUCE THE ISSUE THEMSELVES. IT'S BEEN IN THE DEALERSHIP ONCE ALREADY. THE ISSUE IS INTERMITTENT AND ONLY HAPPENS EVERY FEW DAYS, SO IT'S HARD TO MAKE IT HAPPEN WHEN YOU WANT IT TO. I HAVE A BAD VIDEO RECORDING OF HALFWAY THROUGH IT HAPPENING, BUT I'M ATTEMPTING TO GET A BETTER RECORDING.
Corrective Action:
CAR INTERMITTENTLY LOSES THE ABILITY TO ACCELERATE OR MAINTAIN SPEED AT A RANGE OF SPEEDS FROM 30MPH TO 75MPH+ IN MY EXPERIENCE. NO RESPONSE WHEN PUSHING THE GAS PEDAL AND ENGINE DOESN'T RESPOND WHATSOEVER TO GAS PEDAL INPUT. IT'S AS IF I HAVE REMOVED MY FOOT FROM THE GAS AND I'M ALLOWING THE VEHICLE TO COAST. THIS LASTS FOR A FEW SECONDS UNTIL NORMAL FUNCTION RESUMES. THIS MOSTLY OCCURS AT ON THE HIGHWAY AND WHEN ACCELERATING FROM A STOP AT A LIGHT OR STOP SIGN. THIS IS INCREDIBLY DANGEROUS AND UNPREDICTABLE, BUT SUBARU WILL DO NOTHING UNLESS THEY'RE ABLE TO REPRODUCE THE ISSUE THEMSELVES. IT'S BEEN IN THE DEALERSHIP ONCE ALREADY. THE ISSUE IS INTERMITTENT AND ONLY HAPPENS EVERY FEW DAYS, SO IT'S HARD TO MAKE IT HAPPEN WHEN YOU WANT IT TO. I HAVE A BAD VIDEO RECORDING OF HALFWAY THROUGH IT HAPPENING, BUT I'M ATTEMPTING TO GET A BETTER RECORDING.
Additional Notes:
CAR INTERMITTENTLY LOSES THE ABILITY TO ACCELERATE OR MAINTAIN SPEED AT A RANGE OF SPEEDS FROM 30MPH TO 75MPH+ IN MY EXPERIENCE. NO RESPONSE WHEN PUSHING THE GAS PEDAL AND ENGINE DOESN'T RESPOND WHATSOEVER TO GAS PEDAL INPUT. IT'S AS IF I HAVE REMOVED MY FOOT FROM THE GAS AND I'M ALLOWING THE VEHICLE TO COAST. THIS LASTS FOR A FEW SECONDS UNTIL NORMAL FUNCTION RESUMES. THIS MOSTLY OCCURS AT ON THE HIGHWAY AND WHEN ACCELERATING FROM A STOP AT A LIGHT OR STOP SIGN. THIS IS INCREDIBLY DANGEROUS AND UNPREDICTABLE, BUT SUBARU WILL DO NOTHING UNLESS THEY'RE ABLE TO REPRODUCE THE ISSUE THEMSELVES. IT'S BEEN IN THE DEALERSHIP ONCE ALREADY. THE ISSUE IS INTERMITTENT AND ONLY HAPPENS EVERY FEW DAYS, SO IT'S HARD TO MAKE IT HAPPEN WHEN YOU WANT IT TO. I HAVE A BAD VIDEO RECORDING OF HALFWAY THROUGH IT HAPPENING, BUT I'M ATTEMPTING TO GET A BETTER RECORDING.
Mfg Campaign: 11221241
Recall Date: Jun 19, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
2016 SUBARU CROSS TREK. CONSUMER WRITES IN REGARDS TO ENGINE MALFUNCTION WHILE DRIVING IN MANUAL MODE. *LD *JS
Corrective Action:
2016 SUBARU CROSS TREK. CONSUMER WRITES IN REGARDS TO ENGINE MALFUNCTION WHILE DRIVING IN MANUAL MODE. *LD *JS
Additional Notes:
2016 SUBARU CROSS TREK. CONSUMER WRITES IN REGARDS TO ENGINE MALFUNCTION WHILE DRIVING IN MANUAL MODE. *LD *JS
Mfg Campaign: 11220113
Recall Date: Jun 18, 2019
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
TRACKING NUMBER 11217079:THIS IS TO ADD PHOTOS SHOWING THAT SEAT HEIGHT ADJUST LEVER AFTER WEAR PROTRUDES FROM SEAT BASE CASTING, AND CATCHES PANTS CUFF ON EXITING CAUSING TRIPPING.
Corrective Action:
TRACKING NUMBER 11217079:THIS IS TO ADD PHOTOS SHOWING THAT SEAT HEIGHT ADJUST LEVER AFTER WEAR PROTRUDES FROM SEAT BASE CASTING, AND CATCHES PANTS CUFF ON EXITING CAUSING TRIPPING.
Additional Notes:
TRACKING NUMBER 11217079:THIS IS TO ADD PHOTOS SHOWING THAT SEAT HEIGHT ADJUST LEVER AFTER WEAR PROTRUDES FROM SEAT BASE CASTING, AND CATCHES PANTS CUFF ON EXITING CAUSING TRIPPING.
Mfg Campaign: 11218085
Recall Date: Jun 5, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE KEY IS STUCK IN THE IGNITION AFTER PLACING THE CAR IN PARK AND TURNING THE ENGINE OFF. THE CAR DOES NOT RECOGNIZE THAT IT IS IN PARK SO IT WON'T RELEASE THE KEY FROM THE IGNITION. WE TOOK THE CAR IN FOR THE BREAK LIGHT SWITCH RECALL AND IT STARTED HAPPENING THE NEXT WEEK.
Corrective Action:
THE KEY IS STUCK IN THE IGNITION AFTER PLACING THE CAR IN PARK AND TURNING THE ENGINE OFF. THE CAR DOES NOT RECOGNIZE THAT IT IS IN PARK SO IT WON'T RELEASE THE KEY FROM THE IGNITION. WE TOOK THE CAR IN FOR THE BREAK LIGHT SWITCH RECALL AND IT STARTED HAPPENING THE NEXT WEEK.
Additional Notes:
THE KEY IS STUCK IN THE IGNITION AFTER PLACING THE CAR IN PARK AND TURNING THE ENGINE OFF. THE CAR DOES NOT RECOGNIZE THAT IT IS IN PARK SO IT WON'T RELEASE THE KEY FROM THE IGNITION. WE TOOK THE CAR IN FOR THE BREAK LIGHT SWITCH RECALL AND IT STARTED HAPPENING THE NEXT WEEK.
Mfg Campaign: 11217546
Recall Date: Jun 3, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SLIPPING DANGEROUSLY WHILE DRIVING
Corrective Action:
TRANSMISSION SLIPPING DANGEROUSLY WHILE DRIVING
Additional Notes:
TRANSMISSION SLIPPING DANGEROUSLY WHILE DRIVING
Mfg Campaign: 11217332
Recall Date: Jun 2, 2019
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
LEVER TO ADJUST DRIVER SEAT HEIGHT HAS TIP AT FRONT EDGE OF DRIVER SEAT. LEVER LOOSENS AND TIP PROTRUDES SUCH THAT ON EXITING CAR IT OFTEN TRAPS PANTS CUFF AND HAS NEARLY DUMPED ME ONTO HIGHWAY IF I AM DISTRACTED AND NOT CONCENTRATING ON AVOIDING THIS. SUBARU CORRECTED ON LATER MODELS BY MOVING TIP 3 INCHES BACK OUT OF CUFF RADIUS, WHICH DOES NOT HELP WITH MY 2016. AXLE OF LEVER FURTHER BENDS OR GOES OFF AXIS TO EXACERBATE PROBLEM. FOR WARRANTY CORRECTION DEALER CLAIMS 'THAT IS THE WAY IT WAS DESIGNED, NOTHING WE CAN DO. THEY COULD PUT IN THE SEAT WITH CORRECTED LEVER POSITIONING. TO NOTE BELOW: PROBLEM IS ON EXITING PARKED CAR. PROBLEM IS POSITION AND DESIGN OF MANUAL DRIVER SEAT HEIGHT ADJUSTMENT LEVER. THAT IT BENDS AWAY FROM ORIGINAL POSITION OF FLUSH AGAINST SEAT BASE AND THE TIP PROTRUDES JUST AT THE EDGE WHERE THE LEFT LEG DRAGS BY ON EXITING, AND THE PANTS CUFF GETS CAUGHT BETWEEN THE LEVER AND THE MOLDED SEAT BASE. AS THE RIGHT LEG IS SWINGING OUT IN EXPECTATION THAT THE LEFT IS HEADING TOWARD THE ROAD, I TRIP AND START TO FALL TOWARD THE ROAD. THIS HAS GOTTEN WORSE AS EACH TIME IT BENDS THE AXLE OF THE LEVER A BIT FURTHER OUT, INCREASING THE GAP BETWEEN LEVER AND SEAT BASE.
Corrective Action:
LEVER TO ADJUST DRIVER SEAT HEIGHT HAS TIP AT FRONT EDGE OF DRIVER SEAT. LEVER LOOSENS AND TIP PROTRUDES SUCH THAT ON EXITING CAR IT OFTEN TRAPS PANTS CUFF AND HAS NEARLY DUMPED ME ONTO HIGHWAY IF I AM DISTRACTED AND NOT CONCENTRATING ON AVOIDING THIS. SUBARU CORRECTED ON LATER MODELS BY MOVING TIP 3 INCHES BACK OUT OF CUFF RADIUS, WHICH DOES NOT HELP WITH MY 2016. AXLE OF LEVER FURTHER BENDS OR GOES OFF AXIS TO EXACERBATE PROBLEM. FOR WARRANTY CORRECTION DEALER CLAIMS 'THAT IS THE WAY IT WAS DESIGNED, NOTHING WE CAN DO. THEY COULD PUT IN THE SEAT WITH CORRECTED LEVER POSITIONING. TO NOTE BELOW: PROBLEM IS ON EXITING PARKED CAR. PROBLEM IS POSITION AND DESIGN OF MANUAL DRIVER SEAT HEIGHT ADJUSTMENT LEVER. THAT IT BENDS AWAY FROM ORIGINAL POSITION OF FLUSH AGAINST SEAT BASE AND THE TIP PROTRUDES JUST AT THE EDGE WHERE THE LEFT LEG DRAGS BY ON EXITING, AND THE PANTS CUFF GETS CAUGHT BETWEEN THE LEVER AND THE MOLDED SEAT BASE. AS THE RIGHT LEG IS SWINGING OUT IN EXPECTATION THAT THE LEFT IS HEADING TOWARD THE ROAD, I TRIP AND START TO FALL TOWARD THE ROAD. THIS HAS GOTTEN WORSE AS EACH TIME IT BENDS THE AXLE OF THE LEVER A BIT FURTHER OUT, INCREASING THE GAP BETWEEN LEVER AND SEAT BASE.
Additional Notes:
LEVER TO ADJUST DRIVER SEAT HEIGHT HAS TIP AT FRONT EDGE OF DRIVER SEAT. LEVER LOOSENS AND TIP PROTRUDES SUCH THAT ON EXITING CAR IT OFTEN TRAPS PANTS CUFF AND HAS NEARLY DUMPED ME ONTO HIGHWAY IF I AM DISTRACTED AND NOT CONCENTRATING ON AVOIDING THIS. SUBARU CORRECTED ON LATER MODELS BY MOVING TIP 3 INCHES BACK OUT OF CUFF RADIUS, WHICH DOES NOT HELP WITH MY 2016. AXLE OF LEVER FURTHER BENDS OR GOES OFF AXIS TO EXACERBATE PROBLEM. FOR WARRANTY CORRECTION DEALER CLAIMS 'THAT IS THE WAY IT WAS DESIGNED, NOTHING WE CAN DO. THEY COULD PUT IN THE SEAT WITH CORRECTED LEVER POSITIONING. TO NOTE BELOW: PROBLEM IS ON EXITING PARKED CAR. PROBLEM IS POSITION AND DESIGN OF MANUAL DRIVER SEAT HEIGHT ADJUSTMENT LEVER. THAT IT BENDS AWAY FROM ORIGINAL POSITION OF FLUSH AGAINST SEAT BASE AND THE TIP PROTRUDES JUST AT THE EDGE WHERE THE LEFT LEG DRAGS BY ON EXITING, AND THE PANTS CUFF GETS CAUGHT BETWEEN THE LEVER AND THE MOLDED SEAT BASE. AS THE RIGHT LEG IS SWINGING OUT IN EXPECTATION THAT THE LEFT IS HEADING TOWARD THE ROAD, I TRIP AND START TO FALL TOWARD THE ROAD. THIS HAS GOTTEN WORSE AS EACH TIME IT BENDS THE AXLE OF THE LEVER A BIT FURTHER OUT, INCREASING THE GAP BETWEEN LEVER AND SEAT BASE.
Mfg Campaign: 11217079
Recall Date: May 31, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
CAR HAS 67,000 MILES, IS THREE YEARS OLD, THE FRONT LEFT AND RIGHT AXLES HAD TO BOTH BE REPLACED. THERE WAS A LOUD CLICKING WHEN STEERING THE VEHICLE. ON BOTH SIDES OF THE CAR. ANY TURNS WHETHER WITH SPEED OR SLOW THE AXLE WOULD MAKE A LOUD CLICKING NOISE. I WAS NOT IN AN ACCIDENT NOR HITTING POTHOLES ETC. JUST MAKING BASIC TURNS ONTO ROADS AND HIGHWAYS.
Corrective Action:
CAR HAS 67,000 MILES, IS THREE YEARS OLD, THE FRONT LEFT AND RIGHT AXLES HAD TO BOTH BE REPLACED. THERE WAS A LOUD CLICKING WHEN STEERING THE VEHICLE. ON BOTH SIDES OF THE CAR. ANY TURNS WHETHER WITH SPEED OR SLOW THE AXLE WOULD MAKE A LOUD CLICKING NOISE. I WAS NOT IN AN ACCIDENT NOR HITTING POTHOLES ETC. JUST MAKING BASIC TURNS ONTO ROADS AND HIGHWAYS.
Additional Notes:
CAR HAS 67,000 MILES, IS THREE YEARS OLD, THE FRONT LEFT AND RIGHT AXLES HAD TO BOTH BE REPLACED. THERE WAS A LOUD CLICKING WHEN STEERING THE VEHICLE. ON BOTH SIDES OF THE CAR. ANY TURNS WHETHER WITH SPEED OR SLOW THE AXLE WOULD MAKE A LOUD CLICKING NOISE. I WAS NOT IN AN ACCIDENT NOR HITTING POTHOLES ETC. JUST MAKING BASIC TURNS ONTO ROADS AND HIGHWAYS.
Mfg Campaign: 11210248
Recall Date: May 28, 2019
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
CAR HAS 67,000 MILES, IS THREE YEARS OLD, THE FRONT LEFT AND RIGHT AXLES HAD TO BOTH BE REPLACED. THERE WAS A LOUD CLICKING WHEN STEERING THE VEHICLE. ON BOTH SIDES OF THE CAR. ANY TURNS WHETHER WITH SPEED OR SLOW THE AXLE WOULD MAKE A LOUD CLICKING NOISE. I WAS NOT IN AN ACCIDENT NOR HITTING POTHOLES ETC. JUST MAKING BASIC TURNS ONTO ROADS AND HIGHWAYS.
Corrective Action:
CAR HAS 67,000 MILES, IS THREE YEARS OLD, THE FRONT LEFT AND RIGHT AXLES HAD TO BOTH BE REPLACED. THERE WAS A LOUD CLICKING WHEN STEERING THE VEHICLE. ON BOTH SIDES OF THE CAR. ANY TURNS WHETHER WITH SPEED OR SLOW THE AXLE WOULD MAKE A LOUD CLICKING NOISE. I WAS NOT IN AN ACCIDENT NOR HITTING POTHOLES ETC. JUST MAKING BASIC TURNS ONTO ROADS AND HIGHWAYS.
Additional Notes:
CAR HAS 67,000 MILES, IS THREE YEARS OLD, THE FRONT LEFT AND RIGHT AXLES HAD TO BOTH BE REPLACED. THERE WAS A LOUD CLICKING WHEN STEERING THE VEHICLE. ON BOTH SIDES OF THE CAR. ANY TURNS WHETHER WITH SPEED OR SLOW THE AXLE WOULD MAKE A LOUD CLICKING NOISE. I WAS NOT IN AN ACCIDENT NOR HITTING POTHOLES ETC. JUST MAKING BASIC TURNS ONTO ROADS AND HIGHWAYS.
Mfg Campaign: 11210248
Recall Date: May 28, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THIS IS A COMPLAINT ABOUT SUBARU DEALERS NOT RESPONDING TO A RECALL IN WHAT I WOULD CALL A TIMELY MANNER. I CANNOT TELL WHERE ON YOUR WEBSITE TO SUBMIT THIS. IT IS VERY CONFUSING. IT SAYS TO SUBMIT A COMPLAINT OF THIS TYPE, BUT DOESN'T TELL WHERE. I GOT A RECALL FOR THE BRAKE LIGHT ISSUE. I CONSIDER THIS A VERY HIGH PRIORITY. THE DEALER SAID THEY COULD SEE ME IN A WEEK. THAT SEEMS UNREASONABLE CONSIDERING THE NATURE OF THE RECALL. I AM VERY DISAPPOINTED IN SUBARU, AND IN YOUR CALL-IN SYSTEM WHICH SEEMED TO PROVIDE NOT HELP.
Corrective Action:
THIS IS A COMPLAINT ABOUT SUBARU DEALERS NOT RESPONDING TO A RECALL IN WHAT I WOULD CALL A TIMELY MANNER. I CANNOT TELL WHERE ON YOUR WEBSITE TO SUBMIT THIS. IT IS VERY CONFUSING. IT SAYS TO SUBMIT A COMPLAINT OF THIS TYPE, BUT DOESN'T TELL WHERE. I GOT A RECALL FOR THE BRAKE LIGHT ISSUE. I CONSIDER THIS A VERY HIGH PRIORITY. THE DEALER SAID THEY COULD SEE ME IN A WEEK. THAT SEEMS UNREASONABLE CONSIDERING THE NATURE OF THE RECALL. I AM VERY DISAPPOINTED IN SUBARU, AND IN YOUR CALL-IN SYSTEM WHICH SEEMED TO PROVIDE NOT HELP.
Additional Notes:
THIS IS A COMPLAINT ABOUT SUBARU DEALERS NOT RESPONDING TO A RECALL IN WHAT I WOULD CALL A TIMELY MANNER. I CANNOT TELL WHERE ON YOUR WEBSITE TO SUBMIT THIS. IT IS VERY CONFUSING. IT SAYS TO SUBMIT A COMPLAINT OF THIS TYPE, BUT DOESN'T TELL WHERE. I GOT A RECALL FOR THE BRAKE LIGHT ISSUE. I CONSIDER THIS A VERY HIGH PRIORITY. THE DEALER SAID THEY COULD SEE ME IN A WEEK. THAT SEEMS UNREASONABLE CONSIDERING THE NATURE OF THE RECALL. I AM VERY DISAPPOINTED IN SUBARU, AND IN YOUR CALL-IN SYSTEM WHICH SEEMED TO PROVIDE NOT HELP.
Mfg Campaign: 11205801
Recall Date: May 6, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU CROSSTREK. WHILE DRIVING 70 MPH, THE FUEL GAUGE FAILED TO DISPLAY THE PROPER READING AND THE VEHICLE CEASED. THE CONTACT CALLED DELLENBACH SUBARU (LOCATED AT 3103 S COLLEGE AVE, FORT COLLINS, CO 8052, (970) 226-3100) AND WAS WAITING TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU CROSSTREK. WHILE DRIVING 70 MPH, THE FUEL GAUGE FAILED TO DISPLAY THE PROPER READING AND THE VEHICLE CEASED. THE CONTACT CALLED DELLENBACH SUBARU (LOCATED AT 3103 S COLLEGE AVE, FORT COLLINS, CO 8052, (970) 226-3100) AND WAS WAITING TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU CROSSTREK. WHILE DRIVING 70 MPH, THE FUEL GAUGE FAILED TO DISPLAY THE PROPER READING AND THE VEHICLE CEASED. THE CONTACT CALLED DELLENBACH SUBARU (LOCATED AT 3103 S COLLEGE AVE, FORT COLLINS, CO 8052, (970) 226-3100) AND WAS WAITING TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Mfg Campaign: 11205819
Recall Date: May 6, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
HAD TO HAVE REAR BRAKES REPLACES ON VEHICLE AT 36,000 MILES. FRONT BRAKES SHOULD WEAR OUT BEFORE REAR BRAKES. ROTORS WERE RUSTED OUT. ALSO THE DOWNHILL ALERT LIGHT WOULD COME ON RANDOMLY ON FLAT SURFACES WHICH CAUSES REAR BRAKES TO ENGAGE. BECAUSE THE LIGHT IS SPORADIC, DEALER WOULD NOT DO ANYTHING.
Corrective Action:
HAD TO HAVE REAR BRAKES REPLACES ON VEHICLE AT 36,000 MILES. FRONT BRAKES SHOULD WEAR OUT BEFORE REAR BRAKES. ROTORS WERE RUSTED OUT. ALSO THE DOWNHILL ALERT LIGHT WOULD COME ON RANDOMLY ON FLAT SURFACES WHICH CAUSES REAR BRAKES TO ENGAGE. BECAUSE THE LIGHT IS SPORADIC, DEALER WOULD NOT DO ANYTHING.
Additional Notes:
HAD TO HAVE REAR BRAKES REPLACES ON VEHICLE AT 36,000 MILES. FRONT BRAKES SHOULD WEAR OUT BEFORE REAR BRAKES. ROTORS WERE RUSTED OUT. ALSO THE DOWNHILL ALERT LIGHT WOULD COME ON RANDOMLY ON FLAT SURFACES WHICH CAUSES REAR BRAKES TO ENGAGE. BECAUSE THE LIGHT IS SPORADIC, DEALER WOULD NOT DO ANYTHING.
Mfg Campaign: 11197144
Recall Date: Apr 18, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE GLASS OF MY SUNROOF EXPLODED WHILE I WAS DRIVING ON THE FREEWAY. I WAS NOT CLOSE BEHIND ANY CAR AND I WAS NOT GOING UNDER AN OVERPASS. LUCKILY THE INSIDE OF THE SUNROOF WAS CLOSED SO THE EXPLODING CLASS DID NOT HIT ME.
Corrective Action:
THE GLASS OF MY SUNROOF EXPLODED WHILE I WAS DRIVING ON THE FREEWAY. I WAS NOT CLOSE BEHIND ANY CAR AND I WAS NOT GOING UNDER AN OVERPASS. LUCKILY THE INSIDE OF THE SUNROOF WAS CLOSED SO THE EXPLODING CLASS DID NOT HIT ME.
Additional Notes:
THE GLASS OF MY SUNROOF EXPLODED WHILE I WAS DRIVING ON THE FREEWAY. I WAS NOT CLOSE BEHIND ANY CAR AND I WAS NOT GOING UNDER AN OVERPASS. LUCKILY THE INSIDE OF THE SUNROOF WAS CLOSED SO THE EXPLODING CLASS DID NOT HIT ME.
Mfg Campaign: 11175004
Recall Date: Feb 7, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
EXCESSIVE CONDENSATION ON THE FRONT WINDOW WHILE THE CAR IS PARKED DURING COLD WEATHER. THE CAR IS PARKED OUTSIDE, AND INSIDE OF THE DRIVERS WINDOW WILL BE COVERED WITH MOISTURE. THERE ARE NO "WET" ITEMS IN THE CAR, AND THE AIR CONDITIONER AND DEFROSTER ARE USED WHEN THE CAR IS IN USE. IT BLOCKS THE OCCUPANTS VISION, AND THE WORK AROUND IS HAVING A TOWEL TO DRY THE WINDOW. IF THE TEMPERATURE IS BELOW FREEZING, THE INSIDE OF THE WINDOW IS COVERED IN ICE. ALL OTHER WINDOWS IN THE CAR DO NOT HAVE CONDENSATION. WE USED THE CAR AFTER IT WAS PARKED FOR A WEEK, AND HERE IS AN IMAGE OF THE PASSENGER SIDE OF THE FRONT WINDOW. THIS IS MY DAUGHTERS CAR AND SHE HAS COMPLAINED ABOUT THIS, BUT THIS WAS THE FIRST TIME I WITNESSED THE CONDITION.
Corrective Action:
EXCESSIVE CONDENSATION ON THE FRONT WINDOW WHILE THE CAR IS PARKED DURING COLD WEATHER. THE CAR IS PARKED OUTSIDE, AND INSIDE OF THE DRIVERS WINDOW WILL BE COVERED WITH MOISTURE. THERE ARE NO "WET" ITEMS IN THE CAR, AND THE AIR CONDITIONER AND DEFROSTER ARE USED WHEN THE CAR IS IN USE. IT BLOCKS THE OCCUPANTS VISION, AND THE WORK AROUND IS HAVING A TOWEL TO DRY THE WINDOW. IF THE TEMPERATURE IS BELOW FREEZING, THE INSIDE OF THE WINDOW IS COVERED IN ICE. ALL OTHER WINDOWS IN THE CAR DO NOT HAVE CONDENSATION. WE USED THE CAR AFTER IT WAS PARKED FOR A WEEK, AND HERE IS AN IMAGE OF THE PASSENGER SIDE OF THE FRONT WINDOW. THIS IS MY DAUGHTERS CAR AND SHE HAS COMPLAINED ABOUT THIS, BUT THIS WAS THE FIRST TIME I WITNESSED THE CONDITION.
Additional Notes:
EXCESSIVE CONDENSATION ON THE FRONT WINDOW WHILE THE CAR IS PARKED DURING COLD WEATHER. THE CAR IS PARKED OUTSIDE, AND INSIDE OF THE DRIVERS WINDOW WILL BE COVERED WITH MOISTURE. THERE ARE NO "WET" ITEMS IN THE CAR, AND THE AIR CONDITIONER AND DEFROSTER ARE USED WHEN THE CAR IS IN USE. IT BLOCKS THE OCCUPANTS VISION, AND THE WORK AROUND IS HAVING A TOWEL TO DRY THE WINDOW. IF THE TEMPERATURE IS BELOW FREEZING, THE INSIDE OF THE WINDOW IS COVERED IN ICE. ALL OTHER WINDOWS IN THE CAR DO NOT HAVE CONDENSATION. WE USED THE CAR AFTER IT WAS PARKED FOR A WEEK, AND HERE IS AN IMAGE OF THE PASSENGER SIDE OF THE FRONT WINDOW. THIS IS MY DAUGHTERS CAR AND SHE HAS COMPLAINED ABOUT THIS, BUT THIS WAS THE FIRST TIME I WITNESSED THE CONDITION.
Mfg Campaign: 11165744
Recall Date: Jan 3, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TODAY WE HAD THE THIRD WHEEL BEARING REPLACED ON THIS CAR. AT 43K MILES THE RIGHT REAR BEARING HAS BEEN REPLACED TWICE AND THE LEFT REAR BEARING ONCE.
Corrective Action:
TODAY WE HAD THE THIRD WHEEL BEARING REPLACED ON THIS CAR. AT 43K MILES THE RIGHT REAR BEARING HAS BEEN REPLACED TWICE AND THE LEFT REAR BEARING ONCE.
Additional Notes:
TODAY WE HAD THE THIRD WHEEL BEARING REPLACED ON THIS CAR. AT 43K MILES THE RIGHT REAR BEARING HAS BEEN REPLACED TWICE AND THE LEFT REAR BEARING ONCE.
Mfg Campaign: 11162593
Recall Date: Dec 19, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
KEY IS STICKING IN IGNITION. WAS INFORMED THAT THERE IS A KNOWN FIX FOR A KNOWN PROBLEM THAT HAPPENS BUT IT WILL COST OVER $400 TO FIX. THIS IS A KNOWN DESIGN FLAW WITH A KNOWN SERVICE BULLETIN THAT MAKES A CHANGE TO A PIECE OF PLASTIC IN THE SHIFTER.
Corrective Action:
KEY IS STICKING IN IGNITION. WAS INFORMED THAT THERE IS A KNOWN FIX FOR A KNOWN PROBLEM THAT HAPPENS BUT IT WILL COST OVER $400 TO FIX. THIS IS A KNOWN DESIGN FLAW WITH A KNOWN SERVICE BULLETIN THAT MAKES A CHANGE TO A PIECE OF PLASTIC IN THE SHIFTER.
Additional Notes:
KEY IS STICKING IN IGNITION. WAS INFORMED THAT THERE IS A KNOWN FIX FOR A KNOWN PROBLEM THAT HAPPENS BUT IT WILL COST OVER $400 TO FIX. THIS IS A KNOWN DESIGN FLAW WITH A KNOWN SERVICE BULLETIN THAT MAKES A CHANGE TO A PIECE OF PLASTIC IN THE SHIFTER.
Mfg Campaign: 11162595
Recall Date: Dec 19, 2018
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I MADE SEVERAL COMPLAINTS ABOUT THE CAR NOT STARTING, TOO MUCH OIL CONSUMPTION ETC...THEN ON NOVEMBER 11, 2018, AT 3.42PM I WAS DRIVING ON HIGHWAY 87 WHEN CAR STOPPED SUDDENLY, SMOKE CAME OUT AND FLAMES. IT BURNED DOWN IN 15 MINUTES. POLICE AND FIRE DEPARTMENT CAME TO TURN THE FIRE DOWN. THE CAR IS TOTAL LOSS. I COULD HAVE DIED
Corrective Action:
I MADE SEVERAL COMPLAINTS ABOUT THE CAR NOT STARTING, TOO MUCH OIL CONSUMPTION ETC...THEN ON NOVEMBER 11, 2018, AT 3.42PM I WAS DRIVING ON HIGHWAY 87 WHEN CAR STOPPED SUDDENLY, SMOKE CAME OUT AND FLAMES. IT BURNED DOWN IN 15 MINUTES. POLICE AND FIRE DEPARTMENT CAME TO TURN THE FIRE DOWN. THE CAR IS TOTAL LOSS. I COULD HAVE DIED
Additional Notes:
I MADE SEVERAL COMPLAINTS ABOUT THE CAR NOT STARTING, TOO MUCH OIL CONSUMPTION ETC...THEN ON NOVEMBER 11, 2018, AT 3.42PM I WAS DRIVING ON HIGHWAY 87 WHEN CAR STOPPED SUDDENLY, SMOKE CAME OUT AND FLAMES. IT BURNED DOWN IN 15 MINUTES. POLICE AND FIRE DEPARTMENT CAME TO TURN THE FIRE DOWN. THE CAR IS TOTAL LOSS. I COULD HAVE DIED
Mfg Campaign: 11162213
Recall Date: Dec 18, 2018
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNED A 2016 SUBARU CROSSTREK. THE CONTACT STATED THAT VEHICLE WOULD NOT START. COLONIAL SUBARU (761 E CHESTER ST, KINGSTON, NY 12401, (845) 339-3330) ADVISED THE CONTACT TO GO TO AN INDEPENDENT MECHANIC TO HAVE OIL ADDED TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO SENT A LETTER TO SCHEDULE A SERVICE APPOINTMENT WITH THE DEALER. THE DEALER CHANGED THE OIL AND A 1,000 MILE TEST WAS TO BE PERFORMED TO CHECK THE STATUS. AFTER THE VEHICLE HAD BEEN PARKED FOR AN EXTENDED PERIOD OF TIME, IT FAILED TO START WHILE IT WAS RAINING. THE VEHICLE WAS TOWED TO ANOTHER UNKNOWN DEALER FOR A SECOND OPINION AND THE BATTER WAS REPLACED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND SMOKE AND FLAMES APPEARED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED BY THE INSURANCE COMPANY. THE VEHICLE WAS TOWED. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS 5,700.
Corrective Action:
TL* THE CONTACT OWNED A 2016 SUBARU CROSSTREK. THE CONTACT STATED THAT VEHICLE WOULD NOT START. COLONIAL SUBARU (761 E CHESTER ST, KINGSTON, NY 12401, (845) 339-3330) ADVISED THE CONTACT TO GO TO AN INDEPENDENT MECHANIC TO HAVE OIL ADDED TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO SENT A LETTER TO SCHEDULE A SERVICE APPOINTMENT WITH THE DEALER. THE DEALER CHANGED THE OIL AND A 1,000 MILE TEST WAS TO BE PERFORMED TO CHECK THE STATUS. AFTER THE VEHICLE HAD BEEN PARKED FOR AN EXTENDED PERIOD OF TIME, IT FAILED TO START WHILE IT WAS RAINING. THE VEHICLE WAS TOWED TO ANOTHER UNKNOWN DEALER FOR A SECOND OPINION AND THE BATTER WAS REPLACED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND SMOKE AND FLAMES APPEARED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED BY THE INSURANCE COMPANY. THE VEHICLE WAS TOWED. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS 5,700.
Additional Notes:
TL* THE CONTACT OWNED A 2016 SUBARU CROSSTREK. THE CONTACT STATED THAT VEHICLE WOULD NOT START. COLONIAL SUBARU (761 E CHESTER ST, KINGSTON, NY 12401, (845) 339-3330) ADVISED THE CONTACT TO GO TO AN INDEPENDENT MECHANIC TO HAVE OIL ADDED TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO SENT A LETTER TO SCHEDULE A SERVICE APPOINTMENT WITH THE DEALER. THE DEALER CHANGED THE OIL AND A 1,000 MILE TEST WAS TO BE PERFORMED TO CHECK THE STATUS. AFTER THE VEHICLE HAD BEEN PARKED FOR AN EXTENDED PERIOD OF TIME, IT FAILED TO START WHILE IT WAS RAINING. THE VEHICLE WAS TOWED TO ANOTHER UNKNOWN DEALER FOR A SECOND OPINION AND THE BATTER WAS REPLACED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND SMOKE AND FLAMES APPEARED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED BY THE INSURANCE COMPANY. THE VEHICLE WAS TOWED. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS 5,700.
Mfg Campaign: 11162235
Recall Date: Dec 18, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 SUBARU CROSSTREK, 27,500 MILES. UNABLE TO REMOVE KEY FROM THE IGNITION WHEN VEHICLE IS IN PARK. WHEN THIS HAPPENS THE ONLY WAY TO REMOVE KEY IS TO PUT THE CAR IN AND OUT OF GEAR AND THEN BACK TO PARK. HAS OCCURRED 1/2 DOZEN TIMES, MOST RECENTLY TODAY 11/13/2018. I AM CONCERNED THAT I MAY NOT BE ABLE TO GET THE KEY OUT AT SOME POINT IN THE FUTURE. OBVIOUSLY, I CANNOT LEAVE THE CAR UNLOCKED WITH THE KEY IN THE IGNITION! SWITCHING GEARS IS NOT ALWAYS AN INSTANT FIX AND CAN TAKE AWHILE GOING BETWEEN DRIVE/REVERSE/NEUTRAL BEFORE RETURNING TO PARK AND THE KEY RELEASES FROM THE IGNITION. HAVE A CALL INTO THE DEALER REGARDING THIS ISSUE AND SERVICE BULLETIN TSB-16-112-18R
Corrective Action:
2016 SUBARU CROSSTREK, 27,500 MILES. UNABLE TO REMOVE KEY FROM THE IGNITION WHEN VEHICLE IS IN PARK. WHEN THIS HAPPENS THE ONLY WAY TO REMOVE KEY IS TO PUT THE CAR IN AND OUT OF GEAR AND THEN BACK TO PARK. HAS OCCURRED 1/2 DOZEN TIMES, MOST RECENTLY TODAY 11/13/2018. I AM CONCERNED THAT I MAY NOT BE ABLE TO GET THE KEY OUT AT SOME POINT IN THE FUTURE. OBVIOUSLY, I CANNOT LEAVE THE CAR UNLOCKED WITH THE KEY IN THE IGNITION! SWITCHING GEARS IS NOT ALWAYS AN INSTANT FIX AND CAN TAKE AWHILE GOING BETWEEN DRIVE/REVERSE/NEUTRAL BEFORE RETURNING TO PARK AND THE KEY RELEASES FROM THE IGNITION. HAVE A CALL INTO THE DEALER REGARDING THIS ISSUE AND SERVICE BULLETIN TSB-16-112-18R
Additional Notes:
2016 SUBARU CROSSTREK, 27,500 MILES. UNABLE TO REMOVE KEY FROM THE IGNITION WHEN VEHICLE IS IN PARK. WHEN THIS HAPPENS THE ONLY WAY TO REMOVE KEY IS TO PUT THE CAR IN AND OUT OF GEAR AND THEN BACK TO PARK. HAS OCCURRED 1/2 DOZEN TIMES, MOST RECENTLY TODAY 11/13/2018. I AM CONCERNED THAT I MAY NOT BE ABLE TO GET THE KEY OUT AT SOME POINT IN THE FUTURE. OBVIOUSLY, I CANNOT LEAVE THE CAR UNLOCKED WITH THE KEY IN THE IGNITION! SWITCHING GEARS IS NOT ALWAYS AN INSTANT FIX AND CAN TAKE AWHILE GOING BETWEEN DRIVE/REVERSE/NEUTRAL BEFORE RETURNING TO PARK AND THE KEY RELEASES FROM THE IGNITION. HAVE A CALL INTO THE DEALER REGARDING THIS ISSUE AND SERVICE BULLETIN TSB-16-112-18R
Mfg Campaign: 11151237
Recall Date: Nov 13, 2018
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