Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRE-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRC-20
Recall Date: Mar 31, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUQ-02
Recall Date: Oct 18, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUG-92
Recall Date: May 30, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
332 ComplaintsSubaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
EYE SIGHT NOTIFICATION AND ENGINE LIGHT TURNS ON AND WE LOST POWER STEERING WHILST DRIVING THE VEHICLE.
Corrective Action:
EYE SIGHT NOTIFICATION AND ENGINE LIGHT TURNS ON AND WE LOST POWER STEERING WHILST DRIVING THE VEHICLE.
Additional Notes:
EYE SIGHT NOTIFICATION AND ENGINE LIGHT TURNS ON AND WE LOST POWER STEERING WHILST DRIVING THE VEHICLE.
Mfg Campaign: 11331459
Recall Date: Jun 29, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THERE'S A CRACK THAT STARTS ABOUT AN INCH FROM THE PASSENGER SIDE EDGE ENDING NEAR THE REAR VIEW MIRROR. A SMALL CRACK APPEARED ON THE EDGE THE MORNING AFTER A LONG TRIP AND WITHIN THE SAME DAY SPREAD ALL THE WAY TO THE CENTER. *TR
Corrective Action:
THERE'S A CRACK THAT STARTS ABOUT AN INCH FROM THE PASSENGER SIDE EDGE ENDING NEAR THE REAR VIEW MIRROR. A SMALL CRACK APPEARED ON THE EDGE THE MORNING AFTER A LONG TRIP AND WITHIN THE SAME DAY SPREAD ALL THE WAY TO THE CENTER. *TR
Additional Notes:
THERE'S A CRACK THAT STARTS ABOUT AN INCH FROM THE PASSENGER SIDE EDGE ENDING NEAR THE REAR VIEW MIRROR. A SMALL CRACK APPEARED ON THE EDGE THE MORNING AFTER A LONG TRIP AND WITHIN THE SAME DAY SPREAD ALL THE WAY TO THE CENTER. *TR
Mfg Campaign: 11330719
Recall Date: Jun 25, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SMALL PEBBLE FROM ROADWAY (TRAVELING ABOUT 30 MPH) CAUSED SIGNIFICANT CRACK TO PROPAGATE ACROSS WINDSHIELD. *TR
Corrective Action:
SMALL PEBBLE FROM ROADWAY (TRAVELING ABOUT 30 MPH) CAUSED SIGNIFICANT CRACK TO PROPAGATE ACROSS WINDSHIELD. *TR
Additional Notes:
SMALL PEBBLE FROM ROADWAY (TRAVELING ABOUT 30 MPH) CAUSED SIGNIFICANT CRACK TO PROPAGATE ACROSS WINDSHIELD. *TR
Mfg Campaign: 11329362
Recall Date: Jun 17, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CONTINUOUSLY ACCUMULATES SMALL CHIPS IN THE ROAD-FACING SURFACE OF THE GLASS. SOME CHIPS FROM LARGE ROCKS ARE TO BE EXPECTED, BUT THERE ARE FAR, FAR MORE SMALL CHIPS THAN CAN BE ACCOUNTED FOR BY LARGE ROCKS HITTING THE GLASS. THESE CHIPS APPEAR TO OCCUR WHEN SOMETHING AS SMALL AS GRIT FROM ROAD SANDING (DURING SNOW) HITS THE WINDSHIELD. THIS CAUSES A SAFETY ISSUE BECAUSE THE VEHICLE IS EQUIPPED WITH EYESIGHT TECHNOLOGY. WHEN SUNLIGHT OR HEADLIGHTS CATCH THESE CHIPS AT CERTAIN ANGLES, LIGHT IS REFLECTED TOWARDS THE EYESIGHT CAMERAS. THIS CAUSES THE EYESIGHT SYSTEM TO SUDDENLY ALERT THAT AN OBJECT MAY BE IN FRONT OF THE VEHICLE. ON AT LEAST ONE OCCASION, THIS LIGHT REFLECTION OCCURRED FOR A LONG ENOUGH DURATION THAT THE CAR APPLIED THE BRAKES IN AN EFFORT TO STOP. *TR
Corrective Action:
THE WINDSHIELD CONTINUOUSLY ACCUMULATES SMALL CHIPS IN THE ROAD-FACING SURFACE OF THE GLASS. SOME CHIPS FROM LARGE ROCKS ARE TO BE EXPECTED, BUT THERE ARE FAR, FAR MORE SMALL CHIPS THAN CAN BE ACCOUNTED FOR BY LARGE ROCKS HITTING THE GLASS. THESE CHIPS APPEAR TO OCCUR WHEN SOMETHING AS SMALL AS GRIT FROM ROAD SANDING (DURING SNOW) HITS THE WINDSHIELD. THIS CAUSES A SAFETY ISSUE BECAUSE THE VEHICLE IS EQUIPPED WITH EYESIGHT TECHNOLOGY. WHEN SUNLIGHT OR HEADLIGHTS CATCH THESE CHIPS AT CERTAIN ANGLES, LIGHT IS REFLECTED TOWARDS THE EYESIGHT CAMERAS. THIS CAUSES THE EYESIGHT SYSTEM TO SUDDENLY ALERT THAT AN OBJECT MAY BE IN FRONT OF THE VEHICLE. ON AT LEAST ONE OCCASION, THIS LIGHT REFLECTION OCCURRED FOR A LONG ENOUGH DURATION THAT THE CAR APPLIED THE BRAKES IN AN EFFORT TO STOP. *TR
Additional Notes:
THE WINDSHIELD CONTINUOUSLY ACCUMULATES SMALL CHIPS IN THE ROAD-FACING SURFACE OF THE GLASS. SOME CHIPS FROM LARGE ROCKS ARE TO BE EXPECTED, BUT THERE ARE FAR, FAR MORE SMALL CHIPS THAN CAN BE ACCOUNTED FOR BY LARGE ROCKS HITTING THE GLASS. THESE CHIPS APPEAR TO OCCUR WHEN SOMETHING AS SMALL AS GRIT FROM ROAD SANDING (DURING SNOW) HITS THE WINDSHIELD. THIS CAUSES A SAFETY ISSUE BECAUSE THE VEHICLE IS EQUIPPED WITH EYESIGHT TECHNOLOGY. WHEN SUNLIGHT OR HEADLIGHTS CATCH THESE CHIPS AT CERTAIN ANGLES, LIGHT IS REFLECTED TOWARDS THE EYESIGHT CAMERAS. THIS CAUSES THE EYESIGHT SYSTEM TO SUDDENLY ALERT THAT AN OBJECT MAY BE IN FRONT OF THE VEHICLE. ON AT LEAST ONE OCCASION, THIS LIGHT REFLECTION OCCURRED FOR A LONG ENOUGH DURATION THAT THE CAR APPLIED THE BRAKES IN AN EFFORT TO STOP. *TR
Mfg Campaign: 11329157
Recall Date: Jun 16, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED FROM THE BOTTOM UP, TWICE WITHIN 9 MONTHS. I BOUGHT THE VEHICLE BRAND NEW. THE FIRST TIME, THE DEALER WAS NICE ENOUGH TO REPLACE IT FOR FREE. THE SECOND WINDSHIELD HAS ONLY BEEN INSTALLED FOR ABOUT 4 MONTHS. PICTURE ATTACHED IS THE SECOND CRACK. FIRST CRACK STARTED ON THE PASSENGER SIDE SEEMINGLY OUT OF NOWHERE. IT WAS PARKED IN A GARAGE AND I CAME OUT AFTER WORK TO A CRACK 4-6 INCHES LONG. *TR
Corrective Action:
THE WINDSHIELD CRACKED FROM THE BOTTOM UP, TWICE WITHIN 9 MONTHS. I BOUGHT THE VEHICLE BRAND NEW. THE FIRST TIME, THE DEALER WAS NICE ENOUGH TO REPLACE IT FOR FREE. THE SECOND WINDSHIELD HAS ONLY BEEN INSTALLED FOR ABOUT 4 MONTHS. PICTURE ATTACHED IS THE SECOND CRACK. FIRST CRACK STARTED ON THE PASSENGER SIDE SEEMINGLY OUT OF NOWHERE. IT WAS PARKED IN A GARAGE AND I CAME OUT AFTER WORK TO A CRACK 4-6 INCHES LONG. *TR
Additional Notes:
THE WINDSHIELD CRACKED FROM THE BOTTOM UP, TWICE WITHIN 9 MONTHS. I BOUGHT THE VEHICLE BRAND NEW. THE FIRST TIME, THE DEALER WAS NICE ENOUGH TO REPLACE IT FOR FREE. THE SECOND WINDSHIELD HAS ONLY BEEN INSTALLED FOR ABOUT 4 MONTHS. PICTURE ATTACHED IS THE SECOND CRACK. FIRST CRACK STARTED ON THE PASSENGER SIDE SEEMINGLY OUT OF NOWHERE. IT WAS PARKED IN A GARAGE AND I CAME OUT AFTER WORK TO A CRACK 4-6 INCHES LONG. *TR
Mfg Campaign: 11328952
Recall Date: Jun 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUSTAINED VERY SMALL STONE CHIP BELOW PASSENGER SIDE OF WINDSHIELD. THIS OCCURRED WHILE DRIVING AND ALSO SPREAD FURTHER WHILE DRIVING TO ABOUT 50% OF THE WAY UP THE PASSENGER SIDE OF THE WINDSHIELD. I HAVE ALSO EXPERIENCED MORE STONE CHIPS AND CRACKS AS A RESULT OF THIS WINDSHIELD SITUATION. *TR
Corrective Action:
SUSTAINED VERY SMALL STONE CHIP BELOW PASSENGER SIDE OF WINDSHIELD. THIS OCCURRED WHILE DRIVING AND ALSO SPREAD FURTHER WHILE DRIVING TO ABOUT 50% OF THE WAY UP THE PASSENGER SIDE OF THE WINDSHIELD. I HAVE ALSO EXPERIENCED MORE STONE CHIPS AND CRACKS AS A RESULT OF THIS WINDSHIELD SITUATION. *TR
Additional Notes:
SUSTAINED VERY SMALL STONE CHIP BELOW PASSENGER SIDE OF WINDSHIELD. THIS OCCURRED WHILE DRIVING AND ALSO SPREAD FURTHER WHILE DRIVING TO ABOUT 50% OF THE WAY UP THE PASSENGER SIDE OF THE WINDSHIELD. I HAVE ALSO EXPERIENCED MORE STONE CHIPS AND CRACKS AS A RESULT OF THIS WINDSHIELD SITUATION. *TR
Mfg Campaign: 11329045
Recall Date: Jun 15, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED MY 2019 SUBARU CROSSTREK HYBRID ON 5/31/19. I HAD THE FIRST INCIDENCE OF THE ?ALL THE WARNING LIGHTS COME ON? IN OCTOBER 9, 2019. AS I WAS BETWEEN TOWNS IN RURAL NORTHERN NY, AND 75 MILES FROM HOME THIS WAS SCARY. I PULLED OVER, CHECKED THE OIL AND FLUIDS (ALL WERE OK), AND CALLED THE DEALER. THEY SAID I COULD CONTINUE TO DRIVE THE CAR AND TO BRING IT IN THE NEXT DAY WHEN I GOT HOME. SO I CONTINUED TO MY NEXT DESTINATION AND SHUT OFF THE CAR FOR ABOUT 2 HOURS DURING OUR HAIRCUTS. THEN WHEN I RESTARTED THE CAR THE PROBLEM RECURRED. I DROVE PART WAY HOME THAT WAY AND WE STOPPED AT A RESTAURANT FOR SUPPER. WHEN WE RESUMED OUR TRIP AFTER SUPPER THE WARNING LIGHTS WERE GONE. I TOOK THE CAR TO THE DEALER THE NEXT DAY, OCTOBER 10. THEY COULD FIND NO REASON FOR THE PROBLEM AND IT WAS NOT THEN OCCURRING. SUBSEQUENTLY THE PROBLEM RECURRED ON 12/20, 12/21, AND 12/22/19. AND ON 1/16/20 THE HEADLIGHTS WOULDN?T WORK! ON FEBRUARY 12, 2020 THE PROBLEM RECURRED ON A TRIP OUT OF TOWN. I HAVE VISITED THE DEALER FOUR MORE TIMES FOR THIS PROBLEM ? ON 11/19/19, 12 /12/19, 12/20/19, AND 1/2/20. DURING THAT TIME THE SERVICE MANAGER STATED THAT THERE WERE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON 2019 CROSSTREK HYBRIDS. HE ASKED ME, AND I AGREED, TO BE ONE OF A DOZEN CROSSTREK OWNERS IN THE US TO HAVE MONITORING HARDWARE INSTALLED TO READ THE ELECTRONIC CODES WHICH RESULTED WHEN THE PROBLEM OCCURRED. ON FEBRUARY 12, 2020 THE PROBLEM RECURRED. I CONTACTED THE DEALER TO LET THEM KNOW. ON MAY 7TH 2020, THE PROBLEM RECURRED YET AGAIN. BARSTOW?S SERVICE DEPARTMENT CONTACTED ME TO ARRANGE FOR ANOTHER APPOINTMENT SCHEDULED FOR 6/8/20. THE PURPOSE WAS TO UPDATE THE ELECTRONIC SYSTEM WITH A ?FIX? DERIVED FROM THE STUDY IN WHICH I PARTICIPATED IN DEC 2019-JANUARY 2020. THE NEXT DAY, JUNE 9, I STARTED THE CAR AND THE PROBLEM RECURRED! *TR
Corrective Action:
I PURCHASED MY 2019 SUBARU CROSSTREK HYBRID ON 5/31/19. I HAD THE FIRST INCIDENCE OF THE ?ALL THE WARNING LIGHTS COME ON? IN OCTOBER 9, 2019. AS I WAS BETWEEN TOWNS IN RURAL NORTHERN NY, AND 75 MILES FROM HOME THIS WAS SCARY. I PULLED OVER, CHECKED THE OIL AND FLUIDS (ALL WERE OK), AND CALLED THE DEALER. THEY SAID I COULD CONTINUE TO DRIVE THE CAR AND TO BRING IT IN THE NEXT DAY WHEN I GOT HOME. SO I CONTINUED TO MY NEXT DESTINATION AND SHUT OFF THE CAR FOR ABOUT 2 HOURS DURING OUR HAIRCUTS. THEN WHEN I RESTARTED THE CAR THE PROBLEM RECURRED. I DROVE PART WAY HOME THAT WAY AND WE STOPPED AT A RESTAURANT FOR SUPPER. WHEN WE RESUMED OUR TRIP AFTER SUPPER THE WARNING LIGHTS WERE GONE. I TOOK THE CAR TO THE DEALER THE NEXT DAY, OCTOBER 10. THEY COULD FIND NO REASON FOR THE PROBLEM AND IT WAS NOT THEN OCCURRING. SUBSEQUENTLY THE PROBLEM RECURRED ON 12/20, 12/21, AND 12/22/19. AND ON 1/16/20 THE HEADLIGHTS WOULDN?T WORK! ON FEBRUARY 12, 2020 THE PROBLEM RECURRED ON A TRIP OUT OF TOWN. I HAVE VISITED THE DEALER FOUR MORE TIMES FOR THIS PROBLEM ? ON 11/19/19, 12 /12/19, 12/20/19, AND 1/2/20. DURING THAT TIME THE SERVICE MANAGER STATED THAT THERE WERE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON 2019 CROSSTREK HYBRIDS. HE ASKED ME, AND I AGREED, TO BE ONE OF A DOZEN CROSSTREK OWNERS IN THE US TO HAVE MONITORING HARDWARE INSTALLED TO READ THE ELECTRONIC CODES WHICH RESULTED WHEN THE PROBLEM OCCURRED. ON FEBRUARY 12, 2020 THE PROBLEM RECURRED. I CONTACTED THE DEALER TO LET THEM KNOW. ON MAY 7TH 2020, THE PROBLEM RECURRED YET AGAIN. BARSTOW?S SERVICE DEPARTMENT CONTACTED ME TO ARRANGE FOR ANOTHER APPOINTMENT SCHEDULED FOR 6/8/20. THE PURPOSE WAS TO UPDATE THE ELECTRONIC SYSTEM WITH A ?FIX? DERIVED FROM THE STUDY IN WHICH I PARTICIPATED IN DEC 2019-JANUARY 2020. THE NEXT DAY, JUNE 9, I STARTED THE CAR AND THE PROBLEM RECURRED! *TR
Additional Notes:
I PURCHASED MY 2019 SUBARU CROSSTREK HYBRID ON 5/31/19. I HAD THE FIRST INCIDENCE OF THE ?ALL THE WARNING LIGHTS COME ON? IN OCTOBER 9, 2019. AS I WAS BETWEEN TOWNS IN RURAL NORTHERN NY, AND 75 MILES FROM HOME THIS WAS SCARY. I PULLED OVER, CHECKED THE OIL AND FLUIDS (ALL WERE OK), AND CALLED THE DEALER. THEY SAID I COULD CONTINUE TO DRIVE THE CAR AND TO BRING IT IN THE NEXT DAY WHEN I GOT HOME. SO I CONTINUED TO MY NEXT DESTINATION AND SHUT OFF THE CAR FOR ABOUT 2 HOURS DURING OUR HAIRCUTS. THEN WHEN I RESTARTED THE CAR THE PROBLEM RECURRED. I DROVE PART WAY HOME THAT WAY AND WE STOPPED AT A RESTAURANT FOR SUPPER. WHEN WE RESUMED OUR TRIP AFTER SUPPER THE WARNING LIGHTS WERE GONE. I TOOK THE CAR TO THE DEALER THE NEXT DAY, OCTOBER 10. THEY COULD FIND NO REASON FOR THE PROBLEM AND IT WAS NOT THEN OCCURRING. SUBSEQUENTLY THE PROBLEM RECURRED ON 12/20, 12/21, AND 12/22/19. AND ON 1/16/20 THE HEADLIGHTS WOULDN?T WORK! ON FEBRUARY 12, 2020 THE PROBLEM RECURRED ON A TRIP OUT OF TOWN. I HAVE VISITED THE DEALER FOUR MORE TIMES FOR THIS PROBLEM ? ON 11/19/19, 12 /12/19, 12/20/19, AND 1/2/20. DURING THAT TIME THE SERVICE MANAGER STATED THAT THERE WERE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON 2019 CROSSTREK HYBRIDS. HE ASKED ME, AND I AGREED, TO BE ONE OF A DOZEN CROSSTREK OWNERS IN THE US TO HAVE MONITORING HARDWARE INSTALLED TO READ THE ELECTRONIC CODES WHICH RESULTED WHEN THE PROBLEM OCCURRED. ON FEBRUARY 12, 2020 THE PROBLEM RECURRED. I CONTACTED THE DEALER TO LET THEM KNOW. ON MAY 7TH 2020, THE PROBLEM RECURRED YET AGAIN. BARSTOW?S SERVICE DEPARTMENT CONTACTED ME TO ARRANGE FOR ANOTHER APPOINTMENT SCHEDULED FOR 6/8/20. THE PURPOSE WAS TO UPDATE THE ELECTRONIC SYSTEM WITH A ?FIX? DERIVED FROM THE STUDY IN WHICH I PARTICIPATED IN DEC 2019-JANUARY 2020. THE NEXT DAY, JUNE 9, I STARTED THE CAR AND THE PROBLEM RECURRED! *TR
Mfg Campaign: 11328067
Recall Date: Jun 9, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED MY 2019 SUBARU CROSSTREK HYBRID ON 5/31/19. I HAD THE FIRST INCIDENCE OF THE ?ALL THE WARNING LIGHTS COME ON? IN OCTOBER 9, 2019. AS I WAS BETWEEN TOWNS IN RURAL NORTHERN NY, AND 75 MILES FROM HOME THIS WAS SCARY. I PULLED OVER, CHECKED THE OIL AND FLUIDS (ALL WERE OK), AND CALLED THE DEALER. THEY SAID I COULD CONTINUE TO DRIVE THE CAR AND TO BRING IT IN THE NEXT DAY WHEN I GOT HOME. SO I CONTINUED TO MY NEXT DESTINATION AND SHUT OFF THE CAR FOR ABOUT 2 HOURS DURING OUR HAIRCUTS. THEN WHEN I RESTARTED THE CAR THE PROBLEM RECURRED. I DROVE PART WAY HOME THAT WAY AND WE STOPPED AT A RESTAURANT FOR SUPPER. WHEN WE RESUMED OUR TRIP AFTER SUPPER THE WARNING LIGHTS WERE GONE. I TOOK THE CAR TO THE DEALER THE NEXT DAY, OCTOBER 10. THEY COULD FIND NO REASON FOR THE PROBLEM AND IT WAS NOT THEN OCCURRING. SUBSEQUENTLY THE PROBLEM RECURRED ON 12/20, 12/21, AND 12/22/19. AND ON 1/16/20 THE HEADLIGHTS WOULDN?T WORK! ON FEBRUARY 12, 2020 THE PROBLEM RECURRED ON A TRIP OUT OF TOWN. I HAVE VISITED THE DEALER FOUR MORE TIMES FOR THIS PROBLEM ? ON 11/19/19, 12 /12/19, 12/20/19, AND 1/2/20. DURING THAT TIME THE SERVICE MANAGER STATED THAT THERE WERE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON 2019 CROSSTREK HYBRIDS. HE ASKED ME, AND I AGREED, TO BE ONE OF A DOZEN CROSSTREK OWNERS IN THE US TO HAVE MONITORING HARDWARE INSTALLED TO READ THE ELECTRONIC CODES WHICH RESULTED WHEN THE PROBLEM OCCURRED. ON FEBRUARY 12, 2020 THE PROBLEM RECURRED. I CONTACTED THE DEALER TO LET THEM KNOW. ON MAY 7TH 2020, THE PROBLEM RECURRED YET AGAIN. BARSTOW?S SERVICE DEPARTMENT CONTACTED ME TO ARRANGE FOR ANOTHER APPOINTMENT SCHEDULED FOR 6/8/20. THE PURPOSE WAS TO UPDATE THE ELECTRONIC SYSTEM WITH A ?FIX? DERIVED FROM THE STUDY IN WHICH I PARTICIPATED IN DEC 2019-JANUARY 2020. THE NEXT DAY, JUNE 9, I STARTED THE CAR AND THE PROBLEM RECURRED! *TR
Corrective Action:
I PURCHASED MY 2019 SUBARU CROSSTREK HYBRID ON 5/31/19. I HAD THE FIRST INCIDENCE OF THE ?ALL THE WARNING LIGHTS COME ON? IN OCTOBER 9, 2019. AS I WAS BETWEEN TOWNS IN RURAL NORTHERN NY, AND 75 MILES FROM HOME THIS WAS SCARY. I PULLED OVER, CHECKED THE OIL AND FLUIDS (ALL WERE OK), AND CALLED THE DEALER. THEY SAID I COULD CONTINUE TO DRIVE THE CAR AND TO BRING IT IN THE NEXT DAY WHEN I GOT HOME. SO I CONTINUED TO MY NEXT DESTINATION AND SHUT OFF THE CAR FOR ABOUT 2 HOURS DURING OUR HAIRCUTS. THEN WHEN I RESTARTED THE CAR THE PROBLEM RECURRED. I DROVE PART WAY HOME THAT WAY AND WE STOPPED AT A RESTAURANT FOR SUPPER. WHEN WE RESUMED OUR TRIP AFTER SUPPER THE WARNING LIGHTS WERE GONE. I TOOK THE CAR TO THE DEALER THE NEXT DAY, OCTOBER 10. THEY COULD FIND NO REASON FOR THE PROBLEM AND IT WAS NOT THEN OCCURRING. SUBSEQUENTLY THE PROBLEM RECURRED ON 12/20, 12/21, AND 12/22/19. AND ON 1/16/20 THE HEADLIGHTS WOULDN?T WORK! ON FEBRUARY 12, 2020 THE PROBLEM RECURRED ON A TRIP OUT OF TOWN. I HAVE VISITED THE DEALER FOUR MORE TIMES FOR THIS PROBLEM ? ON 11/19/19, 12 /12/19, 12/20/19, AND 1/2/20. DURING THAT TIME THE SERVICE MANAGER STATED THAT THERE WERE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON 2019 CROSSTREK HYBRIDS. HE ASKED ME, AND I AGREED, TO BE ONE OF A DOZEN CROSSTREK OWNERS IN THE US TO HAVE MONITORING HARDWARE INSTALLED TO READ THE ELECTRONIC CODES WHICH RESULTED WHEN THE PROBLEM OCCURRED. ON FEBRUARY 12, 2020 THE PROBLEM RECURRED. I CONTACTED THE DEALER TO LET THEM KNOW. ON MAY 7TH 2020, THE PROBLEM RECURRED YET AGAIN. BARSTOW?S SERVICE DEPARTMENT CONTACTED ME TO ARRANGE FOR ANOTHER APPOINTMENT SCHEDULED FOR 6/8/20. THE PURPOSE WAS TO UPDATE THE ELECTRONIC SYSTEM WITH A ?FIX? DERIVED FROM THE STUDY IN WHICH I PARTICIPATED IN DEC 2019-JANUARY 2020. THE NEXT DAY, JUNE 9, I STARTED THE CAR AND THE PROBLEM RECURRED! *TR
Additional Notes:
I PURCHASED MY 2019 SUBARU CROSSTREK HYBRID ON 5/31/19. I HAD THE FIRST INCIDENCE OF THE ?ALL THE WARNING LIGHTS COME ON? IN OCTOBER 9, 2019. AS I WAS BETWEEN TOWNS IN RURAL NORTHERN NY, AND 75 MILES FROM HOME THIS WAS SCARY. I PULLED OVER, CHECKED THE OIL AND FLUIDS (ALL WERE OK), AND CALLED THE DEALER. THEY SAID I COULD CONTINUE TO DRIVE THE CAR AND TO BRING IT IN THE NEXT DAY WHEN I GOT HOME. SO I CONTINUED TO MY NEXT DESTINATION AND SHUT OFF THE CAR FOR ABOUT 2 HOURS DURING OUR HAIRCUTS. THEN WHEN I RESTARTED THE CAR THE PROBLEM RECURRED. I DROVE PART WAY HOME THAT WAY AND WE STOPPED AT A RESTAURANT FOR SUPPER. WHEN WE RESUMED OUR TRIP AFTER SUPPER THE WARNING LIGHTS WERE GONE. I TOOK THE CAR TO THE DEALER THE NEXT DAY, OCTOBER 10. THEY COULD FIND NO REASON FOR THE PROBLEM AND IT WAS NOT THEN OCCURRING. SUBSEQUENTLY THE PROBLEM RECURRED ON 12/20, 12/21, AND 12/22/19. AND ON 1/16/20 THE HEADLIGHTS WOULDN?T WORK! ON FEBRUARY 12, 2020 THE PROBLEM RECURRED ON A TRIP OUT OF TOWN. I HAVE VISITED THE DEALER FOUR MORE TIMES FOR THIS PROBLEM ? ON 11/19/19, 12 /12/19, 12/20/19, AND 1/2/20. DURING THAT TIME THE SERVICE MANAGER STATED THAT THERE WERE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON 2019 CROSSTREK HYBRIDS. HE ASKED ME, AND I AGREED, TO BE ONE OF A DOZEN CROSSTREK OWNERS IN THE US TO HAVE MONITORING HARDWARE INSTALLED TO READ THE ELECTRONIC CODES WHICH RESULTED WHEN THE PROBLEM OCCURRED. ON FEBRUARY 12, 2020 THE PROBLEM RECURRED. I CONTACTED THE DEALER TO LET THEM KNOW. ON MAY 7TH 2020, THE PROBLEM RECURRED YET AGAIN. BARSTOW?S SERVICE DEPARTMENT CONTACTED ME TO ARRANGE FOR ANOTHER APPOINTMENT SCHEDULED FOR 6/8/20. THE PURPOSE WAS TO UPDATE THE ELECTRONIC SYSTEM WITH A ?FIX? DERIVED FROM THE STUDY IN WHICH I PARTICIPATED IN DEC 2019-JANUARY 2020. THE NEXT DAY, JUNE 9, I STARTED THE CAR AND THE PROBLEM RECURRED! *TR
Mfg Campaign: 11328067
Recall Date: Jun 9, 2020
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
AS I WAS DRIVING DOWN THE STREET APPLIED MY BRAKES TO SLOW DOWN AT A RED LIGHT MY DRIVER'S SEAT SLID FORWARD VERY FAST PINNING ME AGAINST THE STEERING WHEEL. AT THAT TIME MY LEG WAS FOLDED CAUSE I WAS UP AGAINST DASH AND IT MADE ME SLAM MY BRAKES ON VERY FAST AND QUICK. I AM LUCKY MY FOOT WAS NOT ON THE GAS AT THE TIME OR I WOULD HAVE WENT THROUGH THE INTERSECTION. THE NEXT DAY AS I WAS DRIVING MY SEAT SLID FORWARD A LITTLE BUT LOCKED INTO THE NEXT SPOT. I HAD GOTTEN A HOLD OF SUBARU AND MADE AN APPOINTMENT BUT THEY CANNOT SEE ME FOR A WEEK. IT IS VERY UNSAFE SOMEONE COULD REALLY GET HURT. *TR
Corrective Action:
AS I WAS DRIVING DOWN THE STREET APPLIED MY BRAKES TO SLOW DOWN AT A RED LIGHT MY DRIVER'S SEAT SLID FORWARD VERY FAST PINNING ME AGAINST THE STEERING WHEEL. AT THAT TIME MY LEG WAS FOLDED CAUSE I WAS UP AGAINST DASH AND IT MADE ME SLAM MY BRAKES ON VERY FAST AND QUICK. I AM LUCKY MY FOOT WAS NOT ON THE GAS AT THE TIME OR I WOULD HAVE WENT THROUGH THE INTERSECTION. THE NEXT DAY AS I WAS DRIVING MY SEAT SLID FORWARD A LITTLE BUT LOCKED INTO THE NEXT SPOT. I HAD GOTTEN A HOLD OF SUBARU AND MADE AN APPOINTMENT BUT THEY CANNOT SEE ME FOR A WEEK. IT IS VERY UNSAFE SOMEONE COULD REALLY GET HURT. *TR
Additional Notes:
AS I WAS DRIVING DOWN THE STREET APPLIED MY BRAKES TO SLOW DOWN AT A RED LIGHT MY DRIVER'S SEAT SLID FORWARD VERY FAST PINNING ME AGAINST THE STEERING WHEEL. AT THAT TIME MY LEG WAS FOLDED CAUSE I WAS UP AGAINST DASH AND IT MADE ME SLAM MY BRAKES ON VERY FAST AND QUICK. I AM LUCKY MY FOOT WAS NOT ON THE GAS AT THE TIME OR I WOULD HAVE WENT THROUGH THE INTERSECTION. THE NEXT DAY AS I WAS DRIVING MY SEAT SLID FORWARD A LITTLE BUT LOCKED INTO THE NEXT SPOT. I HAD GOTTEN A HOLD OF SUBARU AND MADE AN APPOINTMENT BUT THEY CANNOT SEE ME FOR A WEEK. IT IS VERY UNSAFE SOMEONE COULD REALLY GET HURT. *TR
Mfg Campaign: 11327428
Recall Date: Jun 5, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACKED WINDSHIELD. AS I DRIVING DOWN HIGHWAY AROUND 65MPH, SMALL ROCK HIT PASSENGER SIDE LOWER WINDOW UNDER WIPER BLADE. AND CRACKED I HAD WINDSHIELD REPLACED WITH AFTERMARKET SUBARU WINDSHIELD. THIS WINDSHIELD HAS ALREADY SCRATCHED FROM THE WIPER BLADE WHICH IS BRAND NEW AND HAS LITTLE FEW LITTLE CHIPS IN IT. . *TR
Corrective Action:
CRACKED WINDSHIELD. AS I DRIVING DOWN HIGHWAY AROUND 65MPH, SMALL ROCK HIT PASSENGER SIDE LOWER WINDOW UNDER WIPER BLADE. AND CRACKED I HAD WINDSHIELD REPLACED WITH AFTERMARKET SUBARU WINDSHIELD. THIS WINDSHIELD HAS ALREADY SCRATCHED FROM THE WIPER BLADE WHICH IS BRAND NEW AND HAS LITTLE FEW LITTLE CHIPS IN IT. . *TR
Additional Notes:
CRACKED WINDSHIELD. AS I DRIVING DOWN HIGHWAY AROUND 65MPH, SMALL ROCK HIT PASSENGER SIDE LOWER WINDOW UNDER WIPER BLADE. AND CRACKED I HAD WINDSHIELD REPLACED WITH AFTERMARKET SUBARU WINDSHIELD. THIS WINDSHIELD HAS ALREADY SCRATCHED FROM THE WIPER BLADE WHICH IS BRAND NEW AND HAS LITTLE FEW LITTLE CHIPS IN IT. . *TR
Mfg Campaign: 11327439
Recall Date: Jun 5, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
CRACKED WINDSHIELD. AS I DRIVING DOWN HIGHWAY AROUND 65MPH, SMALL ROCK HIT PASSENGER SIDE LOWER WINDOW UNDER WIPER BLADE. AND CRACKED I HAD WINDSHIELD REPLACED WITH AFTERMARKET SUBARU WINDSHIELD. THIS WINDSHIELD HAS ALREADY SCRATCHED FROM THE WIPER BLADE WHICH IS BRAND NEW AND HAS LITTLE FEW LITTLE CHIPS IN IT. . *TR
Corrective Action:
CRACKED WINDSHIELD. AS I DRIVING DOWN HIGHWAY AROUND 65MPH, SMALL ROCK HIT PASSENGER SIDE LOWER WINDOW UNDER WIPER BLADE. AND CRACKED I HAD WINDSHIELD REPLACED WITH AFTERMARKET SUBARU WINDSHIELD. THIS WINDSHIELD HAS ALREADY SCRATCHED FROM THE WIPER BLADE WHICH IS BRAND NEW AND HAS LITTLE FEW LITTLE CHIPS IN IT. . *TR
Additional Notes:
CRACKED WINDSHIELD. AS I DRIVING DOWN HIGHWAY AROUND 65MPH, SMALL ROCK HIT PASSENGER SIDE LOWER WINDOW UNDER WIPER BLADE. AND CRACKED I HAD WINDSHIELD REPLACED WITH AFTERMARKET SUBARU WINDSHIELD. THIS WINDSHIELD HAS ALREADY SCRATCHED FROM THE WIPER BLADE WHICH IS BRAND NEW AND HAS LITTLE FEW LITTLE CHIPS IN IT. . *TR
Mfg Campaign: 11327439
Recall Date: Jun 5, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE HAS BEEN STUTTERING FROM ACCELERATION FOR AWHILE NOW. NOTICEABLE MORE WHEN GOING AROUND 60MPH WHEN SLOWING DOWN. IT HAS DONE FOR ABOUT YEAR OFF AND ON. HAVE TAKING TO DEALERSHIP FEW TIMES STATED NOTHING WRONG FIRST TIME. SECOND RESET SOMETHING WORKED FOR FEW DAYS I THOUGHT BUT STILL DOES OFF AND ON. FEELS LIKE IT DOESN'T GET ENOUGH FUEL. *TR
Corrective Action:
VEHICLE HAS BEEN STUTTERING FROM ACCELERATION FOR AWHILE NOW. NOTICEABLE MORE WHEN GOING AROUND 60MPH WHEN SLOWING DOWN. IT HAS DONE FOR ABOUT YEAR OFF AND ON. HAVE TAKING TO DEALERSHIP FEW TIMES STATED NOTHING WRONG FIRST TIME. SECOND RESET SOMETHING WORKED FOR FEW DAYS I THOUGHT BUT STILL DOES OFF AND ON. FEELS LIKE IT DOESN'T GET ENOUGH FUEL. *TR
Additional Notes:
VEHICLE HAS BEEN STUTTERING FROM ACCELERATION FOR AWHILE NOW. NOTICEABLE MORE WHEN GOING AROUND 60MPH WHEN SLOWING DOWN. IT HAS DONE FOR ABOUT YEAR OFF AND ON. HAVE TAKING TO DEALERSHIP FEW TIMES STATED NOTHING WRONG FIRST TIME. SECOND RESET SOMETHING WORKED FOR FEW DAYS I THOUGHT BUT STILL DOES OFF AND ON. FEELS LIKE IT DOESN'T GET ENOUGH FUEL. *TR
Mfg Campaign: 11327441
Recall Date: Jun 5, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON THE FREEWAY AT 60 MPH, A SMALL ROCK POPPED UP AND HIT MY WINDSHIELD IMMEDIATELY CAUSING AN APPROXIMATE ONE INCH CHIP IN THE GLASS. APPROXIMATELY 5 SECONDS LATER, THE CHIP EXPANDED TO AN ALMOST 12 INCH CRACK ON THE PASSENGER SIDE OF THE VEHICLE. A SMALL ROCK SHOULD NOT HAVE CAUSED THAT MUCH DAMAGED TO ANY WINDSHIELD. *TR
Corrective Action:
WHILE DRIVING ON THE FREEWAY AT 60 MPH, A SMALL ROCK POPPED UP AND HIT MY WINDSHIELD IMMEDIATELY CAUSING AN APPROXIMATE ONE INCH CHIP IN THE GLASS. APPROXIMATELY 5 SECONDS LATER, THE CHIP EXPANDED TO AN ALMOST 12 INCH CRACK ON THE PASSENGER SIDE OF THE VEHICLE. A SMALL ROCK SHOULD NOT HAVE CAUSED THAT MUCH DAMAGED TO ANY WINDSHIELD. *TR
Additional Notes:
WHILE DRIVING ON THE FREEWAY AT 60 MPH, A SMALL ROCK POPPED UP AND HIT MY WINDSHIELD IMMEDIATELY CAUSING AN APPROXIMATE ONE INCH CHIP IN THE GLASS. APPROXIMATELY 5 SECONDS LATER, THE CHIP EXPANDED TO AN ALMOST 12 INCH CRACK ON THE PASSENGER SIDE OF THE VEHICLE. A SMALL ROCK SHOULD NOT HAVE CAUSED THAT MUCH DAMAGED TO ANY WINDSHIELD. *TR
Mfg Campaign: 11327175
Recall Date: Jun 3, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
AT TIMES VEHICLE HAS STUTTERED ACCELERATION OR DELAYED ACCELERATION. THIS IS VERY NOTICEABLE AFTER CAR HAD BEEN RUNNING FOR MORE THAT AN HOUR AT FREEWAY SPEEDS. TWICE I HAVE TAKEN MY SUBARU IN TO HAVE IT LOOK AT ONCE ON 1/2020 AND AGAIN 5/2020. SUBARU HAS RECORDED AS ISSUE TWICE OVER 517 MILES. AT TECHLINE INVESTIGATION HAS BEEN OPENED UP. THEY THINK THIS IS A SOFTWARE ISSUE. THEY HAVE DEEMED THIS NORMAL OPERATION AND SAFE TO DRIVE. MY CAR HAS A PROBLEM AND ITS NOT BEING ADDRESSED BY SUBARU. THIS IS A NEW CAR WITH 14307 MILES ON IT. THIS ACCELERATION ISSUE HAPPENS ON THE FREEWAY AND AROUND TOWN AT 35 MPH. *TR
Corrective Action:
AT TIMES VEHICLE HAS STUTTERED ACCELERATION OR DELAYED ACCELERATION. THIS IS VERY NOTICEABLE AFTER CAR HAD BEEN RUNNING FOR MORE THAT AN HOUR AT FREEWAY SPEEDS. TWICE I HAVE TAKEN MY SUBARU IN TO HAVE IT LOOK AT ONCE ON 1/2020 AND AGAIN 5/2020. SUBARU HAS RECORDED AS ISSUE TWICE OVER 517 MILES. AT TECHLINE INVESTIGATION HAS BEEN OPENED UP. THEY THINK THIS IS A SOFTWARE ISSUE. THEY HAVE DEEMED THIS NORMAL OPERATION AND SAFE TO DRIVE. MY CAR HAS A PROBLEM AND ITS NOT BEING ADDRESSED BY SUBARU. THIS IS A NEW CAR WITH 14307 MILES ON IT. THIS ACCELERATION ISSUE HAPPENS ON THE FREEWAY AND AROUND TOWN AT 35 MPH. *TR
Additional Notes:
AT TIMES VEHICLE HAS STUTTERED ACCELERATION OR DELAYED ACCELERATION. THIS IS VERY NOTICEABLE AFTER CAR HAD BEEN RUNNING FOR MORE THAT AN HOUR AT FREEWAY SPEEDS. TWICE I HAVE TAKEN MY SUBARU IN TO HAVE IT LOOK AT ONCE ON 1/2020 AND AGAIN 5/2020. SUBARU HAS RECORDED AS ISSUE TWICE OVER 517 MILES. AT TECHLINE INVESTIGATION HAS BEEN OPENED UP. THEY THINK THIS IS A SOFTWARE ISSUE. THEY HAVE DEEMED THIS NORMAL OPERATION AND SAFE TO DRIVE. MY CAR HAS A PROBLEM AND ITS NOT BEING ADDRESSED BY SUBARU. THIS IS A NEW CAR WITH 14307 MILES ON IT. THIS ACCELERATION ISSUE HAPPENS ON THE FREEWAY AND AROUND TOWN AT 35 MPH. *TR
Mfg Campaign: 11326799
Recall Date: Jun 1, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED ON DRIVERS SIDE. SITTING AT A GAS STATION. PULLED IN CAR WAS FINE, FILLED TANK, GOT BACK IN, CRACK WAS THERE.
Corrective Action:
WINDSHIELD CRACKED ON DRIVERS SIDE. SITTING AT A GAS STATION. PULLED IN CAR WAS FINE, FILLED TANK, GOT BACK IN, CRACK WAS THERE.
Additional Notes:
WINDSHIELD CRACKED ON DRIVERS SIDE. SITTING AT A GAS STATION. PULLED IN CAR WAS FINE, FILLED TANK, GOT BACK IN, CRACK WAS THERE.
Mfg Campaign: 11325895
Recall Date: May 25, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY SUBARU CROSSTREK PLUG IN HYBRID HAS REPEATEDLY (8 TIMES NOW) HAD THE CHECK ENGINE SAFETY LIGHT COME ON WHICH DISABLES SOME OF THE SAFETY FEATURES. SUBARU HAS REPLACED A NUMBER OF PARTS INCLUDING THE FUEL PRESSURE SENSOR, THE CHARCOAL CANNISTER ASSEMBLY, THE AIR CONDITIONING COMPUTER AND HARNESS. RECENTLY THEY REPLACED THE ECM CONTROL AND NOW THE CAR HAS AGAIN FAILED AND IS SITING IN MY GARAGE WAITING FOR SUBARU TO GET BACK TO ME. WHAT SHOULD I DO?
Corrective Action:
MY SUBARU CROSSTREK PLUG IN HYBRID HAS REPEATEDLY (8 TIMES NOW) HAD THE CHECK ENGINE SAFETY LIGHT COME ON WHICH DISABLES SOME OF THE SAFETY FEATURES. SUBARU HAS REPLACED A NUMBER OF PARTS INCLUDING THE FUEL PRESSURE SENSOR, THE CHARCOAL CANNISTER ASSEMBLY, THE AIR CONDITIONING COMPUTER AND HARNESS. RECENTLY THEY REPLACED THE ECM CONTROL AND NOW THE CAR HAS AGAIN FAILED AND IS SITING IN MY GARAGE WAITING FOR SUBARU TO GET BACK TO ME. WHAT SHOULD I DO?
Additional Notes:
MY SUBARU CROSSTREK PLUG IN HYBRID HAS REPEATEDLY (8 TIMES NOW) HAD THE CHECK ENGINE SAFETY LIGHT COME ON WHICH DISABLES SOME OF THE SAFETY FEATURES. SUBARU HAS REPLACED A NUMBER OF PARTS INCLUDING THE FUEL PRESSURE SENSOR, THE CHARCOAL CANNISTER ASSEMBLY, THE AIR CONDITIONING COMPUTER AND HARNESS. RECENTLY THEY REPLACED THE ECM CONTROL AND NOW THE CAR HAS AGAIN FAILED AND IS SITING IN MY GARAGE WAITING FOR SUBARU TO GET BACK TO ME. WHAT SHOULD I DO?
Mfg Campaign: 11322946
Recall Date: May 1, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT CALLED GERALD JONES SUBARU (4022 WASHINGTON RD, AUGUSTA, GA 30907, (706)760-4102) HOWEVER, THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,428. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT CALLED GERALD JONES SUBARU (4022 WASHINGTON RD, AUGUSTA, GA 30907, (706)760-4102) HOWEVER, THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,428. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT CALLED GERALD JONES SUBARU (4022 WASHINGTON RD, AUGUSTA, GA 30907, (706)760-4102) HOWEVER, THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,428. THE VIN WAS INVALID.
Mfg Campaign: 11322570
Recall Date: Apr 28, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OUR 2019 SUBARU CROSSTREK (16.8K MILES) IS NOT BEING DRIVEN AS OFTEN AS IT USED TO BE BECAUSE WE ARE NOW WORKING FROM HOME. ON 4/4/2020 WE FOUND THE ORIGINAL BATTERY DRAINED DEAD AFTER ONLY 6 DAYS OF THE CAR BEING UNDRIVEN. TRIED AND FAILED TO START THE CAR - DASHBOARD LIGHTS LIT UP BUT THERE WERE RAPID CLICKING SOUNDS. TO GET IT TO THE DEALER, I STARTED THE PROCESS OF JUMP STARTING IT WITH MY BATTERY-PACK TYPE JUMP STARTER. I ATTACHED THE POSITIVE CABLE TO THE POSITIVE TERMINAL FIRST, AND THE JUMP STARTER'S INDICATOR LIGHT WAS FLASHING 'ALL GOOD ' CONTINUE'. I THEN ATTACHED THE NEGATIVE CABLE TO THE NEGATIVE TERMINAL AND THE INDICATOR LIGHT TURNED RED, WHICH MEANS 'THERE IS SOMETHING WRONG ' DO NOT PROCEED'. ON 4/6, I BROUGHT THE DEAD BATTERY TO THE DEALER USING MY OTHER CAR. THEY CHECKED THE BATTERY AND BECAUSE THE CAR IS STILL UNDER WARRANTY, I RECEIVED A NEW SUBARU-BRANDED BATTERY. I WENT HOME, INSTALLED IT, AND TURNED THE CAR ON TO MAKE SURE EVERYTHING WORKED. ON 4/10, WE STARTED UP THE CROSSTREK AND TOOK IT FOR A SEVERAL-MILE TRIP. 6 DAYS LATER, AFTER THE CAR NOT BEING DRIVEN, THE NEW BATTERY WAS DEAD - KEY FOB WOULD NOT OPEN THE CAR, NO DASHBOARD LIGHTS CAME ON WHEN WE TRIED TO START THE CAR. USING MY JUMP STARTER AGAIN, I RECEIVED THE SAME INDICATOR LIGHT WARNING. WE HAD THE CROSSTREK TOWED TO THE DEALER ON 4/16. TECHNICIANS COULD FIND NOTHING WRONG. THEY CHARGED THE BATTERY AND KEPT THE CAR UNTIL 4/20 WHEN THEY TRIED TO START IT UP ' IT STARTED. WE PICKED THE CAR UP AND DROVE IT HOME. TODAY IS 4/27. THE CAR HAS STARTED UP AFTER 6 DAYS OF NOT BEING DRIVEN ALTHOUGH LAST WED. AND SUN. I CHARGED THE BATTERY A BIT USING A TRICKLE CHARGER. I CURRENTLY DO NOT GET A WARNING LIGHT ON MY JUMP STARTER WHEN I DO A TEST. WE ARE NOW GOING TO DRIVE IT WHEN WE NEED TO WITHOUT USING THE BATTERY CHARGER AND SEE WHAT HAPPENS.
Corrective Action:
OUR 2019 SUBARU CROSSTREK (16.8K MILES) IS NOT BEING DRIVEN AS OFTEN AS IT USED TO BE BECAUSE WE ARE NOW WORKING FROM HOME. ON 4/4/2020 WE FOUND THE ORIGINAL BATTERY DRAINED DEAD AFTER ONLY 6 DAYS OF THE CAR BEING UNDRIVEN. TRIED AND FAILED TO START THE CAR - DASHBOARD LIGHTS LIT UP BUT THERE WERE RAPID CLICKING SOUNDS. TO GET IT TO THE DEALER, I STARTED THE PROCESS OF JUMP STARTING IT WITH MY BATTERY-PACK TYPE JUMP STARTER. I ATTACHED THE POSITIVE CABLE TO THE POSITIVE TERMINAL FIRST, AND THE JUMP STARTER'S INDICATOR LIGHT WAS FLASHING 'ALL GOOD ' CONTINUE'. I THEN ATTACHED THE NEGATIVE CABLE TO THE NEGATIVE TERMINAL AND THE INDICATOR LIGHT TURNED RED, WHICH MEANS 'THERE IS SOMETHING WRONG ' DO NOT PROCEED'. ON 4/6, I BROUGHT THE DEAD BATTERY TO THE DEALER USING MY OTHER CAR. THEY CHECKED THE BATTERY AND BECAUSE THE CAR IS STILL UNDER WARRANTY, I RECEIVED A NEW SUBARU-BRANDED BATTERY. I WENT HOME, INSTALLED IT, AND TURNED THE CAR ON TO MAKE SURE EVERYTHING WORKED. ON 4/10, WE STARTED UP THE CROSSTREK AND TOOK IT FOR A SEVERAL-MILE TRIP. 6 DAYS LATER, AFTER THE CAR NOT BEING DRIVEN, THE NEW BATTERY WAS DEAD - KEY FOB WOULD NOT OPEN THE CAR, NO DASHBOARD LIGHTS CAME ON WHEN WE TRIED TO START THE CAR. USING MY JUMP STARTER AGAIN, I RECEIVED THE SAME INDICATOR LIGHT WARNING. WE HAD THE CROSSTREK TOWED TO THE DEALER ON 4/16. TECHNICIANS COULD FIND NOTHING WRONG. THEY CHARGED THE BATTERY AND KEPT THE CAR UNTIL 4/20 WHEN THEY TRIED TO START IT UP ' IT STARTED. WE PICKED THE CAR UP AND DROVE IT HOME. TODAY IS 4/27. THE CAR HAS STARTED UP AFTER 6 DAYS OF NOT BEING DRIVEN ALTHOUGH LAST WED. AND SUN. I CHARGED THE BATTERY A BIT USING A TRICKLE CHARGER. I CURRENTLY DO NOT GET A WARNING LIGHT ON MY JUMP STARTER WHEN I DO A TEST. WE ARE NOW GOING TO DRIVE IT WHEN WE NEED TO WITHOUT USING THE BATTERY CHARGER AND SEE WHAT HAPPENS.
Additional Notes:
OUR 2019 SUBARU CROSSTREK (16.8K MILES) IS NOT BEING DRIVEN AS OFTEN AS IT USED TO BE BECAUSE WE ARE NOW WORKING FROM HOME. ON 4/4/2020 WE FOUND THE ORIGINAL BATTERY DRAINED DEAD AFTER ONLY 6 DAYS OF THE CAR BEING UNDRIVEN. TRIED AND FAILED TO START THE CAR - DASHBOARD LIGHTS LIT UP BUT THERE WERE RAPID CLICKING SOUNDS. TO GET IT TO THE DEALER, I STARTED THE PROCESS OF JUMP STARTING IT WITH MY BATTERY-PACK TYPE JUMP STARTER. I ATTACHED THE POSITIVE CABLE TO THE POSITIVE TERMINAL FIRST, AND THE JUMP STARTER'S INDICATOR LIGHT WAS FLASHING 'ALL GOOD ' CONTINUE'. I THEN ATTACHED THE NEGATIVE CABLE TO THE NEGATIVE TERMINAL AND THE INDICATOR LIGHT TURNED RED, WHICH MEANS 'THERE IS SOMETHING WRONG ' DO NOT PROCEED'. ON 4/6, I BROUGHT THE DEAD BATTERY TO THE DEALER USING MY OTHER CAR. THEY CHECKED THE BATTERY AND BECAUSE THE CAR IS STILL UNDER WARRANTY, I RECEIVED A NEW SUBARU-BRANDED BATTERY. I WENT HOME, INSTALLED IT, AND TURNED THE CAR ON TO MAKE SURE EVERYTHING WORKED. ON 4/10, WE STARTED UP THE CROSSTREK AND TOOK IT FOR A SEVERAL-MILE TRIP. 6 DAYS LATER, AFTER THE CAR NOT BEING DRIVEN, THE NEW BATTERY WAS DEAD - KEY FOB WOULD NOT OPEN THE CAR, NO DASHBOARD LIGHTS CAME ON WHEN WE TRIED TO START THE CAR. USING MY JUMP STARTER AGAIN, I RECEIVED THE SAME INDICATOR LIGHT WARNING. WE HAD THE CROSSTREK TOWED TO THE DEALER ON 4/16. TECHNICIANS COULD FIND NOTHING WRONG. THEY CHARGED THE BATTERY AND KEPT THE CAR UNTIL 4/20 WHEN THEY TRIED TO START IT UP ' IT STARTED. WE PICKED THE CAR UP AND DROVE IT HOME. TODAY IS 4/27. THE CAR HAS STARTED UP AFTER 6 DAYS OF NOT BEING DRIVEN ALTHOUGH LAST WED. AND SUN. I CHARGED THE BATTERY A BIT USING A TRICKLE CHARGER. I CURRENTLY DO NOT GET A WARNING LIGHT ON MY JUMP STARTER WHEN I DO A TEST. WE ARE NOW GOING TO DRIVE IT WHEN WE NEED TO WITHOUT USING THE BATTERY CHARGER AND SEE WHAT HAPPENS.
Mfg Campaign: 11322415
Recall Date: Apr 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
LONG CRACKING OF THE WINDSHIELD AFTER MINIMAL TRAUMA. THERE IS EXCESSIVE PITTING OF THE GLASS FOR THE AGE OF THE VEHICLE. SPECIFICALLY, A 6 INCH CRACK IN THE WINDSHIELD WAS INDUCED BY A PEBBLE WHILE CRUISING AT 60 MPH. I HAVE NEVER HAD A VEHICLE WITH SO MUCH WINDSHIELD DAMAGE PER MILE OF USE. THE CAR HAS 12,000 MILES ON IT, AND I'VE TAKEN 5 OTHER CARS WELL ABOVE 100,000 MILES EACH.
Corrective Action:
LONG CRACKING OF THE WINDSHIELD AFTER MINIMAL TRAUMA. THERE IS EXCESSIVE PITTING OF THE GLASS FOR THE AGE OF THE VEHICLE. SPECIFICALLY, A 6 INCH CRACK IN THE WINDSHIELD WAS INDUCED BY A PEBBLE WHILE CRUISING AT 60 MPH. I HAVE NEVER HAD A VEHICLE WITH SO MUCH WINDSHIELD DAMAGE PER MILE OF USE. THE CAR HAS 12,000 MILES ON IT, AND I'VE TAKEN 5 OTHER CARS WELL ABOVE 100,000 MILES EACH.
Additional Notes:
LONG CRACKING OF THE WINDSHIELD AFTER MINIMAL TRAUMA. THERE IS EXCESSIVE PITTING OF THE GLASS FOR THE AGE OF THE VEHICLE. SPECIFICALLY, A 6 INCH CRACK IN THE WINDSHIELD WAS INDUCED BY A PEBBLE WHILE CRUISING AT 60 MPH. I HAVE NEVER HAD A VEHICLE WITH SO MUCH WINDSHIELD DAMAGE PER MILE OF USE. THE CAR HAS 12,000 MILES ON IT, AND I'VE TAKEN 5 OTHER CARS WELL ABOVE 100,000 MILES EACH.
Mfg Campaign: 11322284
Recall Date: Apr 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A VERY SMALL ROCK THAT WAS FLUNG FROM ANOTHER VEHICLE ABOUT 40-50 AHEAD OF ME, GOING 35 MILES PER HOUR ON A STRAIGHT AWAY IN TOWN, HIT MY WINDSHIELD RESULTING IN A SMALL STAR WHICH WITHIN ABOUT 10 MINUTES TURNED INTO A LARGE CRACK SPANNING FROM THE LOWER PASSENGER SIDE UPWARDS TOWARD THE MIDDLE OF THE WINDSHIELD. I'VE HAD 3 REPAIRS DONE ON THE WINDSHIELD DUE TO PEBBLES CHIPPING THE GLASS, AND NOW WILL HAVE TO PAY FOR AN EXPENSIVE REPLACEMENT DUE TO THE THIN GLASS AND THE EYESIGHT SAFETY CAMERAS.
Corrective Action:
A VERY SMALL ROCK THAT WAS FLUNG FROM ANOTHER VEHICLE ABOUT 40-50 AHEAD OF ME, GOING 35 MILES PER HOUR ON A STRAIGHT AWAY IN TOWN, HIT MY WINDSHIELD RESULTING IN A SMALL STAR WHICH WITHIN ABOUT 10 MINUTES TURNED INTO A LARGE CRACK SPANNING FROM THE LOWER PASSENGER SIDE UPWARDS TOWARD THE MIDDLE OF THE WINDSHIELD. I'VE HAD 3 REPAIRS DONE ON THE WINDSHIELD DUE TO PEBBLES CHIPPING THE GLASS, AND NOW WILL HAVE TO PAY FOR AN EXPENSIVE REPLACEMENT DUE TO THE THIN GLASS AND THE EYESIGHT SAFETY CAMERAS.
Additional Notes:
A VERY SMALL ROCK THAT WAS FLUNG FROM ANOTHER VEHICLE ABOUT 40-50 AHEAD OF ME, GOING 35 MILES PER HOUR ON A STRAIGHT AWAY IN TOWN, HIT MY WINDSHIELD RESULTING IN A SMALL STAR WHICH WITHIN ABOUT 10 MINUTES TURNED INTO A LARGE CRACK SPANNING FROM THE LOWER PASSENGER SIDE UPWARDS TOWARD THE MIDDLE OF THE WINDSHIELD. I'VE HAD 3 REPAIRS DONE ON THE WINDSHIELD DUE TO PEBBLES CHIPPING THE GLASS, AND NOW WILL HAVE TO PAY FOR AN EXPENSIVE REPLACEMENT DUE TO THE THIN GLASS AND THE EYESIGHT SAFETY CAMERAS.
Mfg Campaign: 11322304
Recall Date: Apr 26, 2020
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