Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRE-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRC-20
Recall Date: Mar 31, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUQ-02
Recall Date: Oct 18, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUG-92
Recall Date: May 30, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
332 ComplaintsSubaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
My 2019 Subaru Crosstrek surges at speeds around 60 MPH, and swerves the vehicle without my control. I have to hold the steering wheel tightly and steer out of the swerve, which is incredibly dangerous on freeways or mountain roads. Apparently, the lane departure assist is the culprit, so now I have to disable the app before I drive. Why would I allow this dangerous application to drive my car for me? I have barely avoided crashing into semi trucks and driving into road shoulders because of this device. I think the car is dangerous. There is yet another dangerous issue with this car. There is another device that disables the transmission while idling in traffic. The steering and transmission are literally locked in place. I had this happen once in a drive through window, and once on a hill, while traffic was stopped for an accident. When the traffic started to move again, 20 minutes later, I could not get my car to start, and I was in front of a mile long line of traffic, coming back to highway speed, completely stopped. A policeman stopped and knew that there was a little " dimple" on my dashboard that would uncover a locking mechanism. If we only had a slender probe that would fit inside the dimple-pencil too big, so was screwdriver. By this time, I had 2 policemen stopped and traffic whizzing by me. An electrician stopped, knew about the dimple too, and had a slender enough rod to fit into the area, slid the locking mechanism to the side, and started the car again. On both of these issues, I called Subaru customer service and Subaru corporate. NOBODY knew what these issues were, never heard of them! The car is inherently dangerous and I am stuck driving it because I financed it only a year ago and can't afford to buy another car. Subaru should at least acknowledge these dangerous issues, and offer me another model without these issues. The 2019 Crosstrek is the model I have that has these dangerous issues. Earlier and later models do not.
Corrective Action:
My 2019 Subaru Crosstrek surges at speeds around 60 MPH, and swerves the vehicle without my control. I have to hold the steering wheel tightly and steer out of the swerve, which is incredibly dangerous on freeways or mountain roads. Apparently, the lane departure assist is the culprit, so now I have to disable the app before I drive. Why would I allow this dangerous application to drive my car for me? I have barely avoided crashing into semi trucks and driving into road shoulders because of this device. I think the car is dangerous. There is yet another dangerous issue with this car. There is another device that disables the transmission while idling in traffic. The steering and transmission are literally locked in place. I had this happen once in a drive through window, and once on a hill, while traffic was stopped for an accident. When the traffic started to move again, 20 minutes later, I could not get my car to start, and I was in front of a mile long line of traffic, coming back to highway speed, completely stopped. A policeman stopped and knew that there was a little " dimple" on my dashboard that would uncover a locking mechanism. If we only had a slender probe that would fit inside the dimple-pencil too big, so was screwdriver. By this time, I had 2 policemen stopped and traffic whizzing by me. An electrician stopped, knew about the dimple too, and had a slender enough rod to fit into the area, slid the locking mechanism to the side, and started the car again. On both of these issues, I called Subaru customer service and Subaru corporate. NOBODY knew what these issues were, never heard of them! The car is inherently dangerous and I am stuck driving it because I financed it only a year ago and can't afford to buy another car. Subaru should at least acknowledge these dangerous issues, and offer me another model without these issues. The 2019 Crosstrek is the model I have that has these dangerous issues. Earlier and later models do not.
Additional Notes:
My 2019 Subaru Crosstrek surges at speeds around 60 MPH, and swerves the vehicle without my control. I have to hold the steering wheel tightly and steer out of the swerve, which is incredibly dangerous on freeways or mountain roads. Apparently, the lane departure assist is the culprit, so now I have to disable the app before I drive. Why would I allow this dangerous application to drive my car for me? I have barely avoided crashing into semi trucks and driving into road shoulders because of this device. I think the car is dangerous. There is yet another dangerous issue with this car. There is another device that disables the transmission while idling in traffic. The steering and transmission are literally locked in place. I had this happen once in a drive through window, and once on a hill, while traffic was stopped for an accident. When the traffic started to move again, 20 minutes later, I could not get my car to start, and I was in front of a mile long line of traffic, coming back to highway speed, completely stopped. A policeman stopped and knew that there was a little " dimple" on my dashboard that would uncover a locking mechanism. If we only had a slender probe that would fit inside the dimple-pencil too big, so was screwdriver. By this time, I had 2 policemen stopped and traffic whizzing by me. An electrician stopped, knew about the dimple too, and had a slender enough rod to fit into the area, slid the locking mechanism to the side, and started the car again. On both of these issues, I called Subaru customer service and Subaru corporate. NOBODY knew what these issues were, never heard of them! The car is inherently dangerous and I am stuck driving it because I financed it only a year ago and can't afford to buy another car. Subaru should at least acknowledge these dangerous issues, and offer me another model without these issues. The 2019 Crosstrek is the model I have that has these dangerous issues. Earlier and later models do not.
Mfg Campaign: 11529417
Recall Date: Jun 28, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
My 2019 Subaru Crosstrek surges at speeds around 60 MPH, and swerves the vehicle without my control. I have to hold the steering wheel tightly and steer out of the swerve, which is incredibly dangerous on freeways or mountain roads. Apparently, the lane departure assist is the culprit, so now I have to disable the app before I drive. Why would I allow this dangerous application to drive my car for me? I have barely avoided crashing into semi trucks and driving into road shoulders because of this device. I think the car is dangerous. There is yet another dangerous issue with this car. There is another device that disables the transmission while idling in traffic. The steering and transmission are literally locked in place. I had this happen once in a drive through window, and once on a hill, while traffic was stopped for an accident. When the traffic started to move again, 20 minutes later, I could not get my car to start, and I was in front of a mile long line of traffic, coming back to highway speed, completely stopped. A policeman stopped and knew that there was a little " dimple" on my dashboard that would uncover a locking mechanism. If we only had a slender probe that would fit inside the dimple-pencil too big, so was screwdriver. By this time, I had 2 policemen stopped and traffic whizzing by me. An electrician stopped, knew about the dimple too, and had a slender enough rod to fit into the area, slid the locking mechanism to the side, and started the car again. On both of these issues, I called Subaru customer service and Subaru corporate. NOBODY knew what these issues were, never heard of them! The car is inherently dangerous and I am stuck driving it because I financed it only a year ago and can't afford to buy another car. Subaru should at least acknowledge these dangerous issues, and offer me another model without these issues. The 2019 Crosstrek is the model I have that has these dangerous issues. Earlier and later models do not.
Corrective Action:
My 2019 Subaru Crosstrek surges at speeds around 60 MPH, and swerves the vehicle without my control. I have to hold the steering wheel tightly and steer out of the swerve, which is incredibly dangerous on freeways or mountain roads. Apparently, the lane departure assist is the culprit, so now I have to disable the app before I drive. Why would I allow this dangerous application to drive my car for me? I have barely avoided crashing into semi trucks and driving into road shoulders because of this device. I think the car is dangerous. There is yet another dangerous issue with this car. There is another device that disables the transmission while idling in traffic. The steering and transmission are literally locked in place. I had this happen once in a drive through window, and once on a hill, while traffic was stopped for an accident. When the traffic started to move again, 20 minutes later, I could not get my car to start, and I was in front of a mile long line of traffic, coming back to highway speed, completely stopped. A policeman stopped and knew that there was a little " dimple" on my dashboard that would uncover a locking mechanism. If we only had a slender probe that would fit inside the dimple-pencil too big, so was screwdriver. By this time, I had 2 policemen stopped and traffic whizzing by me. An electrician stopped, knew about the dimple too, and had a slender enough rod to fit into the area, slid the locking mechanism to the side, and started the car again. On both of these issues, I called Subaru customer service and Subaru corporate. NOBODY knew what these issues were, never heard of them! The car is inherently dangerous and I am stuck driving it because I financed it only a year ago and can't afford to buy another car. Subaru should at least acknowledge these dangerous issues, and offer me another model without these issues. The 2019 Crosstrek is the model I have that has these dangerous issues. Earlier and later models do not.
Additional Notes:
My 2019 Subaru Crosstrek surges at speeds around 60 MPH, and swerves the vehicle without my control. I have to hold the steering wheel tightly and steer out of the swerve, which is incredibly dangerous on freeways or mountain roads. Apparently, the lane departure assist is the culprit, so now I have to disable the app before I drive. Why would I allow this dangerous application to drive my car for me? I have barely avoided crashing into semi trucks and driving into road shoulders because of this device. I think the car is dangerous. There is yet another dangerous issue with this car. There is another device that disables the transmission while idling in traffic. The steering and transmission are literally locked in place. I had this happen once in a drive through window, and once on a hill, while traffic was stopped for an accident. When the traffic started to move again, 20 minutes later, I could not get my car to start, and I was in front of a mile long line of traffic, coming back to highway speed, completely stopped. A policeman stopped and knew that there was a little " dimple" on my dashboard that would uncover a locking mechanism. If we only had a slender probe that would fit inside the dimple-pencil too big, so was screwdriver. By this time, I had 2 policemen stopped and traffic whizzing by me. An electrician stopped, knew about the dimple too, and had a slender enough rod to fit into the area, slid the locking mechanism to the side, and started the car again. On both of these issues, I called Subaru customer service and Subaru corporate. NOBODY knew what these issues were, never heard of them! The car is inherently dangerous and I am stuck driving it because I financed it only a year ago and can't afford to buy another car. Subaru should at least acknowledge these dangerous issues, and offer me another model without these issues. The 2019 Crosstrek is the model I have that has these dangerous issues. Earlier and later models do not.
Mfg Campaign: 11529417
Recall Date: Jun 28, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle transmission failed while moving up a hill, vehicle coasted back down hill into intersection. Had to be physically moved off the road. Subaru of America reimbursed $3k towards cost of transmission, leaving customer with approximately $5k repair.
Corrective Action:
Vehicle transmission failed while moving up a hill, vehicle coasted back down hill into intersection. Had to be physically moved off the road. Subaru of America reimbursed $3k towards cost of transmission, leaving customer with approximately $5k repair.
Additional Notes:
Vehicle transmission failed while moving up a hill, vehicle coasted back down hill into intersection. Had to be physically moved off the road. Subaru of America reimbursed $3k towards cost of transmission, leaving customer with approximately $5k repair.
Mfg Campaign: 11523090
Recall Date: May 21, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The starter failed and I was towed to the repair shop where they noted it was unable to kick out bendix to meet flywheel. Upon reviewing subaru's website and forums, there have been many reports of this problem on the crosstrek.
Corrective Action:
The starter failed and I was towed to the repair shop where they noted it was unable to kick out bendix to meet flywheel. Upon reviewing subaru's website and forums, there have been many reports of this problem on the crosstrek.
Additional Notes:
The starter failed and I was towed to the repair shop where they noted it was unable to kick out bendix to meet flywheel. Upon reviewing subaru's website and forums, there have been many reports of this problem on the crosstrek.
Mfg Campaign: 11517784
Recall Date: Apr 19, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The manufacturer has failed to repair an open recall in a timely manner. Our Crosstrek Hybrid's 12-volt battery frequently needs charging and has been jumped a half dozen times in as many months and replaced twice since November.
Corrective Action:
The manufacturer has failed to repair an open recall in a timely manner. Our Crosstrek Hybrid's 12-volt battery frequently needs charging and has been jumped a half dozen times in as many months and replaced twice since November.
Additional Notes:
The manufacturer has failed to repair an open recall in a timely manner. Our Crosstrek Hybrid's 12-volt battery frequently needs charging and has been jumped a half dozen times in as many months and replaced twice since November.
Mfg Campaign: 11517946
Recall Date: Apr 19, 2023
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car's hybrid system failed. The problem was a poorly protected electrical cable and connector that is exposed under the car. It corroded and failed. The dealer cleaned it and it works again, but they think the issue will be ongoing. May be related to Manufacturer Recall Number: WRD23 / NHTSA Recall Number:23V080000
Corrective Action:
The car's hybrid system failed. The problem was a poorly protected electrical cable and connector that is exposed under the car. It corroded and failed. The dealer cleaned it and it works again, but they think the issue will be ongoing. May be related to Manufacturer Recall Number: WRD23 / NHTSA Recall Number:23V080000
Additional Notes:
The car's hybrid system failed. The problem was a poorly protected electrical cable and connector that is exposed under the car. It corroded and failed. The dealer cleaned it and it works again, but they think the issue will be ongoing. May be related to Manufacturer Recall Number: WRD23 / NHTSA Recall Number:23V080000
Mfg Campaign: 11511935
Recall Date: Mar 15, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The main information panel which displays navigation information under Carplay goes blank for approximately 5 seconds every time the user adjusts the car volume. This appears to be by design. The "feature" creates an unsafe driving situation by forcing the driver's attention to linger on the main panel waiting for navigational or other information, creating an unsafe situation which could cause an accident. In addition, though less threatening, the vehicle's audio volume turns on when the car is started, regardless of whether it was last left off or on. The unexpected volume sound interferes with a driver's initial planning and focus in the vehicle unnecessarily. This unfortunate "feature" is less threatening than the screen blanking resulting from volume adjustment because it occurs before the car begins moving. The volume control screen blanking creates a hazard because it interferes with the driver's access to important information while the vehicle is in motion, tempting the driver to take their eyes off the road waiting for the main screen to once again resume normal operation.
Corrective Action:
The main information panel which displays navigation information under Carplay goes blank for approximately 5 seconds every time the user adjusts the car volume. This appears to be by design. The "feature" creates an unsafe driving situation by forcing the driver's attention to linger on the main panel waiting for navigational or other information, creating an unsafe situation which could cause an accident. In addition, though less threatening, the vehicle's audio volume turns on when the car is started, regardless of whether it was last left off or on. The unexpected volume sound interferes with a driver's initial planning and focus in the vehicle unnecessarily. This unfortunate "feature" is less threatening than the screen blanking resulting from volume adjustment because it occurs before the car begins moving. The volume control screen blanking creates a hazard because it interferes with the driver's access to important information while the vehicle is in motion, tempting the driver to take their eyes off the road waiting for the main screen to once again resume normal operation.
Additional Notes:
The main information panel which displays navigation information under Carplay goes blank for approximately 5 seconds every time the user adjusts the car volume. This appears to be by design. The "feature" creates an unsafe driving situation by forcing the driver's attention to linger on the main panel waiting for navigational or other information, creating an unsafe situation which could cause an accident. In addition, though less threatening, the vehicle's audio volume turns on when the car is started, regardless of whether it was last left off or on. The unexpected volume sound interferes with a driver's initial planning and focus in the vehicle unnecessarily. This unfortunate "feature" is less threatening than the screen blanking resulting from volume adjustment because it occurs before the car begins moving. The volume control screen blanking creates a hazard because it interferes with the driver's access to important information while the vehicle is in motion, tempting the driver to take their eyes off the road waiting for the main screen to once again resume normal operation.
Mfg Campaign: 11506394
Recall Date: Feb 9, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
unexplained acceleration. I was in a parking lot and driving slowly and the car just took off. I had to crash it into the building at the mall to avoid cars and people. The car was totaled and my husband had a broken rib. We were taken to the hospital. Car was inspected and serviced. by the dealership, no problems before this accident, no warnings.
Corrective Action:
unexplained acceleration. I was in a parking lot and driving slowly and the car just took off. I had to crash it into the building at the mall to avoid cars and people. The car was totaled and my husband had a broken rib. We were taken to the hospital. Car was inspected and serviced. by the dealership, no problems before this accident, no warnings.
Additional Notes:
unexplained acceleration. I was in a parking lot and driving slowly and the car just took off. I had to crash it into the building at the mall to avoid cars and people. The car was totaled and my husband had a broken rib. We were taken to the hospital. Car was inspected and serviced. by the dealership, no problems before this accident, no warnings.
Mfg Campaign: 11505736
Recall Date: Feb 6, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
When driving, the car has intermittent random power failures. When you start to accelerate, it does not go even when applying full petal to the floor or letting go and pushing the petal again then it goes rapidly to speed. It is failing to accelerate more frequently and when I brought it in to the dealership twice, they said if I can tell them exactly how and when it is failing they would have a chance at fixing the problem. The problem they say is that it is random. Because of the problem with this we are seriously looking at buying another car. We no longer pull out into traffic because we do not know if it will fail. There are no warning lights on the dash or other indications.
Corrective Action:
When driving, the car has intermittent random power failures. When you start to accelerate, it does not go even when applying full petal to the floor or letting go and pushing the petal again then it goes rapidly to speed. It is failing to accelerate more frequently and when I brought it in to the dealership twice, they said if I can tell them exactly how and when it is failing they would have a chance at fixing the problem. The problem they say is that it is random. Because of the problem with this we are seriously looking at buying another car. We no longer pull out into traffic because we do not know if it will fail. There are no warning lights on the dash or other indications.
Additional Notes:
When driving, the car has intermittent random power failures. When you start to accelerate, it does not go even when applying full petal to the floor or letting go and pushing the petal again then it goes rapidly to speed. It is failing to accelerate more frequently and when I brought it in to the dealership twice, they said if I can tell them exactly how and when it is failing they would have a chance at fixing the problem. The problem they say is that it is random. Because of the problem with this we are seriously looking at buying another car. We no longer pull out into traffic because we do not know if it will fail. There are no warning lights on the dash or other indications.
Mfg Campaign: 11505627
Recall Date: Feb 5, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When driving, the car has intermittent random power failures. When you start to accelerate, it does not go even when applying full petal to the floor or letting go and pushing the petal again then it goes rapidly to speed. It is failing to accelerate more frequently and when I brought it in to the dealership twice, they said if I can tell them exactly how and when it is failing they would have a chance at fixing the problem. The problem they say is that it is random. Because of the problem with this we are seriously looking at buying another car. We no longer pull out into traffic because we do not know if it will fail. There are no warning lights on the dash or other indications.
Corrective Action:
When driving, the car has intermittent random power failures. When you start to accelerate, it does not go even when applying full petal to the floor or letting go and pushing the petal again then it goes rapidly to speed. It is failing to accelerate more frequently and when I brought it in to the dealership twice, they said if I can tell them exactly how and when it is failing they would have a chance at fixing the problem. The problem they say is that it is random. Because of the problem with this we are seriously looking at buying another car. We no longer pull out into traffic because we do not know if it will fail. There are no warning lights on the dash or other indications.
Additional Notes:
When driving, the car has intermittent random power failures. When you start to accelerate, it does not go even when applying full petal to the floor or letting go and pushing the petal again then it goes rapidly to speed. It is failing to accelerate more frequently and when I brought it in to the dealership twice, they said if I can tell them exactly how and when it is failing they would have a chance at fixing the problem. The problem they say is that it is random. Because of the problem with this we are seriously looking at buying another car. We no longer pull out into traffic because we do not know if it will fail. There are no warning lights on the dash or other indications.
Mfg Campaign: 11505627
Recall Date: Feb 5, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Corrective Action:
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Additional Notes:
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Mfg Campaign: 11500856
Recall Date: Jan 9, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Corrective Action:
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Additional Notes:
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Mfg Campaign: 11500856
Recall Date: Jan 9, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Corrective Action:
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Additional Notes:
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Mfg Campaign: 11500856
Recall Date: Jan 9, 2023
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The left rear door would not open from the inside when unlocked. In an emergency, my passenger would not be able to get out on their own.
Corrective Action:
The left rear door would not open from the inside when unlocked. In an emergency, my passenger would not be able to get out on their own.
Additional Notes:
The left rear door would not open from the inside when unlocked. In an emergency, my passenger would not be able to get out on their own.
Mfg Campaign: 11500219
Recall Date: Jan 4, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2019 Subaru Crosstrek. The contact stated that after starting the vehicle and activating the front window defroster, moments later while driving at an undisclosed speed, the front windshield started to crack. The contact stated that the crack started from the bottom of the windshield and extended toward the driver’s side of the windshield. The crack extended approximately 22 inches. The cause of the failure was not yet determined. The local dealer was notified but the manufacturer was not yet contacted. The failure mileage was 33,000. The contact stated that they would like to cancel this complaint.
Corrective Action:
The contact owns a 2019 Subaru Crosstrek. The contact stated that after starting the vehicle and activating the front window defroster, moments later while driving at an undisclosed speed, the front windshield started to crack. The contact stated that the crack started from the bottom of the windshield and extended toward the driver’s side of the windshield. The crack extended approximately 22 inches. The cause of the failure was not yet determined. The local dealer was notified but the manufacturer was not yet contacted. The failure mileage was 33,000. The contact stated that they would like to cancel this complaint.
Additional Notes:
The contact owns a 2019 Subaru Crosstrek. The contact stated that after starting the vehicle and activating the front window defroster, moments later while driving at an undisclosed speed, the front windshield started to crack. The contact stated that the crack started from the bottom of the windshield and extended toward the driver’s side of the windshield. The crack extended approximately 22 inches. The cause of the failure was not yet determined. The local dealer was notified but the manufacturer was not yet contacted. The failure mileage was 33,000. The contact stated that they would like to cancel this complaint.
Mfg Campaign: 11498651
Recall Date: Dec 23, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My 2019 Subaru Crosstrek has a little over 19000 miles on it, and my windshield has cracked for the third time. The first time was after a rock strike at the edge of my windshield; the vehicle did not make it the couple miles home before it had split several inches. The second and third times seem spontaneous. Both cracks originated from the bottom of the glass on the passenger's side, and there were no known rock strikes either instance. Both instances, the windshield cracked several inches while the vehicle was parked. In the third instance, the vehicle had only been sitting an hour between use, and a six inch crack appeared within that time. None of the three windshields have sustained any other damage beyond the cracks. Subaru has recently undergone lawsuits regarding this issue with many of their vehicles over the last several years. This is a known problem. Cracks to the windshield reduce the efficacy of the safety features in the event of an accident and can impair a driver's visibility. With damage this often and the cost of a new windshield and sensor recalibration, I am sure many drivers are waiting until their windshield has completely cracked until replacement.
Corrective Action:
My 2019 Subaru Crosstrek has a little over 19000 miles on it, and my windshield has cracked for the third time. The first time was after a rock strike at the edge of my windshield; the vehicle did not make it the couple miles home before it had split several inches. The second and third times seem spontaneous. Both cracks originated from the bottom of the glass on the passenger's side, and there were no known rock strikes either instance. Both instances, the windshield cracked several inches while the vehicle was parked. In the third instance, the vehicle had only been sitting an hour between use, and a six inch crack appeared within that time. None of the three windshields have sustained any other damage beyond the cracks. Subaru has recently undergone lawsuits regarding this issue with many of their vehicles over the last several years. This is a known problem. Cracks to the windshield reduce the efficacy of the safety features in the event of an accident and can impair a driver's visibility. With damage this often and the cost of a new windshield and sensor recalibration, I am sure many drivers are waiting until their windshield has completely cracked until replacement.
Additional Notes:
My 2019 Subaru Crosstrek has a little over 19000 miles on it, and my windshield has cracked for the third time. The first time was after a rock strike at the edge of my windshield; the vehicle did not make it the couple miles home before it had split several inches. The second and third times seem spontaneous. Both cracks originated from the bottom of the glass on the passenger's side, and there were no known rock strikes either instance. Both instances, the windshield cracked several inches while the vehicle was parked. In the third instance, the vehicle had only been sitting an hour between use, and a six inch crack appeared within that time. None of the three windshields have sustained any other damage beyond the cracks. Subaru has recently undergone lawsuits regarding this issue with many of their vehicles over the last several years. This is a known problem. Cracks to the windshield reduce the efficacy of the safety features in the event of an accident and can impair a driver's visibility. With damage this often and the cost of a new windshield and sensor recalibration, I am sure many drivers are waiting until their windshield has completely cracked until replacement.
Mfg Campaign: 11497160
Recall Date: Dec 12, 2022
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owned a 2019 Subaru Crosstrek. The contact stated while her husband was driving at 25-30 MPH downhill, the tractor trailer before him slowed down at a curve. The contact's husband depressed the brake pedal but it failed to respond and the vehicle accelerated unintendedly, causing the vehicle to fall into a ditch where it bounced and hit the rear of a trailer, then bounced back into the embankment. The passenger's side and driver's side roof rail air bags deployed. The frontal air bags failed to deploy. The emergency units transported the contact and her husband to the hospital where it was diagnosed that the contact had sustained a compression fracture in her back. Her husband did not sustain any injuries. The occupant of the trailer did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 31,200.
Corrective Action:
The contact owned a 2019 Subaru Crosstrek. The contact stated while her husband was driving at 25-30 MPH downhill, the tractor trailer before him slowed down at a curve. The contact's husband depressed the brake pedal but it failed to respond and the vehicle accelerated unintendedly, causing the vehicle to fall into a ditch where it bounced and hit the rear of a trailer, then bounced back into the embankment. The passenger's side and driver's side roof rail air bags deployed. The frontal air bags failed to deploy. The emergency units transported the contact and her husband to the hospital where it was diagnosed that the contact had sustained a compression fracture in her back. Her husband did not sustain any injuries. The occupant of the trailer did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 31,200.
Additional Notes:
The contact owned a 2019 Subaru Crosstrek. The contact stated while her husband was driving at 25-30 MPH downhill, the tractor trailer before him slowed down at a curve. The contact's husband depressed the brake pedal but it failed to respond and the vehicle accelerated unintendedly, causing the vehicle to fall into a ditch where it bounced and hit the rear of a trailer, then bounced back into the embankment. The passenger's side and driver's side roof rail air bags deployed. The frontal air bags failed to deploy. The emergency units transported the contact and her husband to the hospital where it was diagnosed that the contact had sustained a compression fracture in her back. Her husband did not sustain any injuries. The occupant of the trailer did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 31,200.
Mfg Campaign: 11496704
Recall Date: Dec 9, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back rear window shattered on its own, but it shattered completely instead of like the windshield with it didn’t stay together it was shattered into 1 million pieces. All I did was close my front door.
Corrective Action:
Back rear window shattered on its own, but it shattered completely instead of like the windshield with it didn’t stay together it was shattered into 1 million pieces. All I did was close my front door.
Additional Notes:
Back rear window shattered on its own, but it shattered completely instead of like the windshield with it didn’t stay together it was shattered into 1 million pieces. All I did was close my front door.
Mfg Campaign: 11495884
Recall Date: Dec 3, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A crack on the windshield appeared for no apparent reason . The crack started on the passenger side right below the windshield wiper. At this time, the vehicle has not been inspected by insurance or police. Besides the financial burden this may cause it has not caused any physical harm to myself or others. However, it is a known issue with Subarus in the past and should be addressed.
Corrective Action:
A crack on the windshield appeared for no apparent reason . The crack started on the passenger side right below the windshield wiper. At this time, the vehicle has not been inspected by insurance or police. Besides the financial burden this may cause it has not caused any physical harm to myself or others. However, it is a known issue with Subarus in the past and should be addressed.
Additional Notes:
A crack on the windshield appeared for no apparent reason . The crack started on the passenger side right below the windshield wiper. At this time, the vehicle has not been inspected by insurance or police. Besides the financial burden this may cause it has not caused any physical harm to myself or others. However, it is a known issue with Subarus in the past and should be addressed.
Mfg Campaign: 11494648
Recall Date: Nov 22, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery Drain problem. Subaru had to replace the battery in January of 2022. That did not resolve the issue. My battery started dying again in June of 2022 & I have to constantly jump start my car. I complained to Subaru & brought my car in for servicing but all they did was test the battery immediately after it was driven on the highway for approximately 20 miles. The issue is not the battery, it is the electrical system that drains the battery.
Corrective Action:
Battery Drain problem. Subaru had to replace the battery in January of 2022. That did not resolve the issue. My battery started dying again in June of 2022 & I have to constantly jump start my car. I complained to Subaru & brought my car in for servicing but all they did was test the battery immediately after it was driven on the highway for approximately 20 miles. The issue is not the battery, it is the electrical system that drains the battery.
Additional Notes:
Battery Drain problem. Subaru had to replace the battery in January of 2022. That did not resolve the issue. My battery started dying again in June of 2022 & I have to constantly jump start my car. I complained to Subaru & brought my car in for servicing but all they did was test the battery immediately after it was driven on the highway for approximately 20 miles. The issue is not the battery, it is the electrical system that drains the battery.
Mfg Campaign: 11494300
Recall Date: Nov 20, 2022
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