Complaints & Recalls
Consumer Complaints
36 ComplaintsSubaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Potential safety hazard ? Engine Auto start/stop feature for gas savings and emmisons control works by applying brakes and Engine shuts off, it restarts when brakes released. Normal operation, BUT I have noticed that unbuckeling the seatbelt or OPENING the DOOR will cause it to RESTART even though brakes are applied..this could cause an accident as it's an unexpected RESTART of the Engine in drive. Recommend this feature be disabled until door/seatbelt closed or seatbelt buckled or car in park before restart. Someone thinking car is OFF but actually in a pause restart could accidentally open door and upon getting out the car would start and move potential loss of control. My 2013 VW PASSAT would alarm to place in park if door open or seatbelt not worn.. Subaru starts ! I consider this a potential dangerous condition as it's not expect restart.
Corrective Action:
Potential safety hazard ? Engine Auto start/stop feature for gas savings and emmisons control works by applying brakes and Engine shuts off, it restarts when brakes released. Normal operation, BUT I have noticed that unbuckeling the seatbelt or OPENING the DOOR will cause it to RESTART even though brakes are applied..this could cause an accident as it's an unexpected RESTART of the Engine in drive. Recommend this feature be disabled until door/seatbelt closed or seatbelt buckled or car in park before restart. Someone thinking car is OFF but actually in a pause restart could accidentally open door and upon getting out the car would start and move potential loss of control. My 2013 VW PASSAT would alarm to place in park if door open or seatbelt not worn.. Subaru starts ! I consider this a potential dangerous condition as it's not expect restart.
Additional Notes:
Potential safety hazard ? Engine Auto start/stop feature for gas savings and emmisons control works by applying brakes and Engine shuts off, it restarts when brakes released. Normal operation, BUT I have noticed that unbuckeling the seatbelt or OPENING the DOOR will cause it to RESTART even though brakes are applied..this could cause an accident as it's an unexpected RESTART of the Engine in drive. Recommend this feature be disabled until door/seatbelt closed or seatbelt buckled or car in park before restart. Someone thinking car is OFF but actually in a pause restart could accidentally open door and upon getting out the car would start and move potential loss of control. My 2013 VW PASSAT would alarm to place in park if door open or seatbelt not worn.. Subaru starts ! I consider this a potential dangerous condition as it's not expect restart.
Mfg Campaign: 11578317
Recall Date: Mar 19, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Potential safety hazard ? Engine Auto start/stop feature for gas savings and emmisons control works by applying brakes and Engine shuts off, it restarts when brakes released. Normal operation, BUT I have noticed that unbuckeling the seatbelt or OPENING the DOOR will cause it to RESTART even though brakes are applied..this could cause an accident as it's an unexpected RESTART of the Engine in drive. Recommend this feature be disabled until door/seatbelt closed or seatbelt buckled or car in park before restart. Someone thinking car is OFF but actually in a pause restart could accidentally open door and upon getting out the car would start and move potential loss of control. My 2013 VW PASSAT would alarm to place in park if door open or seatbelt not worn.. Subaru starts ! I consider this a potential dangerous condition as it's not expect restart.
Corrective Action:
Potential safety hazard ? Engine Auto start/stop feature for gas savings and emmisons control works by applying brakes and Engine shuts off, it restarts when brakes released. Normal operation, BUT I have noticed that unbuckeling the seatbelt or OPENING the DOOR will cause it to RESTART even though brakes are applied..this could cause an accident as it's an unexpected RESTART of the Engine in drive. Recommend this feature be disabled until door/seatbelt closed or seatbelt buckled or car in park before restart. Someone thinking car is OFF but actually in a pause restart could accidentally open door and upon getting out the car would start and move potential loss of control. My 2013 VW PASSAT would alarm to place in park if door open or seatbelt not worn.. Subaru starts ! I consider this a potential dangerous condition as it's not expect restart.
Additional Notes:
Potential safety hazard ? Engine Auto start/stop feature for gas savings and emmisons control works by applying brakes and Engine shuts off, it restarts when brakes released. Normal operation, BUT I have noticed that unbuckeling the seatbelt or OPENING the DOOR will cause it to RESTART even though brakes are applied..this could cause an accident as it's an unexpected RESTART of the Engine in drive. Recommend this feature be disabled until door/seatbelt closed or seatbelt buckled or car in park before restart. Someone thinking car is OFF but actually in a pause restart could accidentally open door and upon getting out the car would start and move potential loss of control. My 2013 VW PASSAT would alarm to place in park if door open or seatbelt not worn.. Subaru starts ! I consider this a potential dangerous condition as it's not expect restart.
Mfg Campaign: 11578317
Recall Date: Mar 19, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracked two times in the first year. I feel these windshields are more susceptible to cracking when a rock hits them. Very expensive to replace the windshields.
Corrective Action:
Windshield cracked two times in the first year. I feel these windshields are more susceptible to cracking when a rock hits them. Very expensive to replace the windshields.
Additional Notes:
Windshield cracked two times in the first year. I feel these windshields are more susceptible to cracking when a rock hits them. Very expensive to replace the windshields.
Mfg Campaign: 11568074
Recall Date: Jan 26, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
head unit/infotainment works intermittently meaning all the safety features, car play works intermittently the hands free safety features work intermittently also maps and radio all malfunctions intermittently. At 800 miles I have a paint chip on the back of the cars bumper paint bubbling on the rear tail gate I felt this to be a defect in the paint but Subaru disagreed. Subaru sent me an email for an update to correct infotainment problems that I am suppose to do myself didn't say to take it to the dealership. this car only has 2700 miles on it and is still under warranty
Corrective Action:
head unit/infotainment works intermittently meaning all the safety features, car play works intermittently the hands free safety features work intermittently also maps and radio all malfunctions intermittently. At 800 miles I have a paint chip on the back of the cars bumper paint bubbling on the rear tail gate I felt this to be a defect in the paint but Subaru disagreed. Subaru sent me an email for an update to correct infotainment problems that I am suppose to do myself didn't say to take it to the dealership. this car only has 2700 miles on it and is still under warranty
Additional Notes:
head unit/infotainment works intermittently meaning all the safety features, car play works intermittently the hands free safety features work intermittently also maps and radio all malfunctions intermittently. At 800 miles I have a paint chip on the back of the cars bumper paint bubbling on the rear tail gate I felt this to be a defect in the paint but Subaru disagreed. Subaru sent me an email for an update to correct infotainment problems that I am suppose to do myself didn't say to take it to the dealership. this car only has 2700 miles on it and is still under warranty
Mfg Campaign: 11567105
Recall Date: Jan 22, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Spontaneous windshield cracking, no apparent reason. No impacts.
Corrective Action:
Spontaneous windshield cracking, no apparent reason. No impacts.
Additional Notes:
Spontaneous windshield cracking, no apparent reason. No impacts.
Mfg Campaign: 11567112
Recall Date: Jan 22, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Dealer installed OEM trailer hitch and wiring harness as part of the new vehicle purchase agreement. Installed prior to my taking delivery at the selling Subaru Dealership. During a service visit today at a local RV/Trailer Retail/Service Center, the technician inspected my hitch and found loose/untightened trailer hitch attachment bolts. Luckly I have never pulled a trailer since purchasing the vehicle. No damage or accidents have occurred because of this. Service Tech (not by Subaru) tightened all the bolts to make sure my Subaru was safe and roadworthy. Thank you in advance for your attention to this.
Corrective Action:
Dealer installed OEM trailer hitch and wiring harness as part of the new vehicle purchase agreement. Installed prior to my taking delivery at the selling Subaru Dealership. During a service visit today at a local RV/Trailer Retail/Service Center, the technician inspected my hitch and found loose/untightened trailer hitch attachment bolts. Luckly I have never pulled a trailer since purchasing the vehicle. No damage or accidents have occurred because of this. Service Tech (not by Subaru) tightened all the bolts to make sure my Subaru was safe and roadworthy. Thank you in advance for your attention to this.
Additional Notes:
Dealer installed OEM trailer hitch and wiring harness as part of the new vehicle purchase agreement. Installed prior to my taking delivery at the selling Subaru Dealership. During a service visit today at a local RV/Trailer Retail/Service Center, the technician inspected my hitch and found loose/untightened trailer hitch attachment bolts. Luckly I have never pulled a trailer since purchasing the vehicle. No damage or accidents have occurred because of this. Service Tech (not by Subaru) tightened all the bolts to make sure my Subaru was safe and roadworthy. Thank you in advance for your attention to this.
Mfg Campaign: 11563930
Recall Date: Jan 6, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Debris on the interstate (likely a rock from a dump truck a few vehicles ahead) hit the lower right corner of the windshield on the passenger side. The impact immediately caused a large chip and bullseye shaped crack almost six inches in diameter. The impact was loud enough to make my ears ring. I have not experienced this kind of sound or damage in other brand vehicles. The windshield needed to be replaced and paid for out of pocket. It was not covered by warranty or insurance.
Corrective Action:
Debris on the interstate (likely a rock from a dump truck a few vehicles ahead) hit the lower right corner of the windshield on the passenger side. The impact immediately caused a large chip and bullseye shaped crack almost six inches in diameter. The impact was loud enough to make my ears ring. I have not experienced this kind of sound or damage in other brand vehicles. The windshield needed to be replaced and paid for out of pocket. It was not covered by warranty or insurance.
Additional Notes:
Debris on the interstate (likely a rock from a dump truck a few vehicles ahead) hit the lower right corner of the windshield on the passenger side. The impact immediately caused a large chip and bullseye shaped crack almost six inches in diameter. The impact was loud enough to make my ears ring. I have not experienced this kind of sound or damage in other brand vehicles. The windshield needed to be replaced and paid for out of pocket. It was not covered by warranty or insurance.
Mfg Campaign: 11555771
Recall Date: Nov 18, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Like many others with Subaru EyeSight acoustic auto glass, windshield is beginning to crack and pit despite never being outdoors, and not experiencing rock chipping. This glass is unsafe, costly, defective, and needs a recall. Issue appeard May 23, three months after purchase.
Corrective Action:
Like many others with Subaru EyeSight acoustic auto glass, windshield is beginning to crack and pit despite never being outdoors, and not experiencing rock chipping. This glass is unsafe, costly, defective, and needs a recall. Issue appeard May 23, three months after purchase.
Additional Notes:
Like many others with Subaru EyeSight acoustic auto glass, windshield is beginning to crack and pit despite never being outdoors, and not experiencing rock chipping. This glass is unsafe, costly, defective, and needs a recall. Issue appeard May 23, three months after purchase.
Mfg Campaign: 11548917
Recall Date: Oct 8, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Like many others with Subaru EyeSight acoustic auto glass, windshield is beginning to crack and pit despite never being outdoors, and not experiencing rock chipping. This glass is unsafe, costly, defective, and needs a recall. Issue appeard May 23, three months after purchase.
Corrective Action:
Like many others with Subaru EyeSight acoustic auto glass, windshield is beginning to crack and pit despite never being outdoors, and not experiencing rock chipping. This glass is unsafe, costly, defective, and needs a recall. Issue appeard May 23, three months after purchase.
Additional Notes:
Like many others with Subaru EyeSight acoustic auto glass, windshield is beginning to crack and pit despite never being outdoors, and not experiencing rock chipping. This glass is unsafe, costly, defective, and needs a recall. Issue appeard May 23, three months after purchase.
Mfg Campaign: 11548917
Recall Date: Oct 8, 2023
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
I purchased this vehicle in January 2023 model. The issue is that the driver side seat is heating up when sitting in the seat even though the heated seat button is NOT on. This issue happens most but not all of the time and the seat will get so hot it feels like my bottom and lower back is burning on fire to the point where I am EXTREMELY distracted while driving. This is a safety hazard, I fear it is only a matter of time before I cause an accident due to this distraction because it is so unbearable that I cannot focus on driving. I have searched to see if others have experienced this and there have been other reports on different forums etc. I have pasted a few below for reference: https://www.subaruxvforum.com/threads/hot-drivers-seat.182193/ https://www.subaruforester.org/threads/2020-driver-heated-seat-always-on-anyone-else.808784/ https://www.subaruforester.org/threads/2015-heated-seats-turning-on-themselves-dealership-cant-replicate-it.827426/ Dealership cannot replicate the issue on a very brief attempt even though the tech mentioned he could feel the warmth generated from the seat. The dealer told me to call Subaru customer advocacy who also blew me off and said they cannot replicate issue and advised no one else reported the issue so there was not action they could take. Her name was [XXX]. Email is [XXX] Please help me get resolution to this safety issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I purchased this vehicle in January 2023 model. The issue is that the driver side seat is heating up when sitting in the seat even though the heated seat button is NOT on. This issue happens most but not all of the time and the seat will get so hot it feels like my bottom and lower back is burning on fire to the point where I am EXTREMELY distracted while driving. This is a safety hazard, I fear it is only a matter of time before I cause an accident due to this distraction because it is so unbearable that I cannot focus on driving. I have searched to see if others have experienced this and there have been other reports on different forums etc. I have pasted a few below for reference: https://www.subaruxvforum.com/threads/hot-drivers-seat.182193/ https://www.subaruforester.org/threads/2020-driver-heated-seat-always-on-anyone-else.808784/ https://www.subaruforester.org/threads/2015-heated-seats-turning-on-themselves-dealership-cant-replicate-it.827426/ Dealership cannot replicate the issue on a very brief attempt even though the tech mentioned he could feel the warmth generated from the seat. The dealer told me to call Subaru customer advocacy who also blew me off and said they cannot replicate issue and advised no one else reported the issue so there was not action they could take. Her name was [XXX]. Email is [XXX] Please help me get resolution to this safety issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I purchased this vehicle in January 2023 model. The issue is that the driver side seat is heating up when sitting in the seat even though the heated seat button is NOT on. This issue happens most but not all of the time and the seat will get so hot it feels like my bottom and lower back is burning on fire to the point where I am EXTREMELY distracted while driving. This is a safety hazard, I fear it is only a matter of time before I cause an accident due to this distraction because it is so unbearable that I cannot focus on driving. I have searched to see if others have experienced this and there have been other reports on different forums etc. I have pasted a few below for reference: https://www.subaruxvforum.com/threads/hot-drivers-seat.182193/ https://www.subaruforester.org/threads/2020-driver-heated-seat-always-on-anyone-else.808784/ https://www.subaruforester.org/threads/2015-heated-seats-turning-on-themselves-dealership-cant-replicate-it.827426/ Dealership cannot replicate the issue on a very brief attempt even though the tech mentioned he could feel the warmth generated from the seat. The dealer told me to call Subaru customer advocacy who also blew me off and said they cannot replicate issue and advised no one else reported the issue so there was not action they could take. Her name was [XXX]. Email is [XXX] Please help me get resolution to this safety issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11526699
Recall Date: Jun 12, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased this vehicle in January 2023 model. The issue is that the driver side seat is heating up when sitting in the seat even though the heated seat button is NOT on. This issue happens most but not all of the time and the seat will get so hot it feels like my bottom and lower back is burning on fire to the point where I am EXTREMELY distracted while driving. This is a safety hazard, I fear it is only a matter of time before I cause an accident due to this distraction because it is so unbearable that I cannot focus on driving. I have searched to see if others have experienced this and there have been other reports on different forums etc. I have pasted a few below for reference: https://www.subaruxvforum.com/threads/hot-drivers-seat.182193/ https://www.subaruforester.org/threads/2020-driver-heated-seat-always-on-anyone-else.808784/ https://www.subaruforester.org/threads/2015-heated-seats-turning-on-themselves-dealership-cant-replicate-it.827426/ Dealership cannot replicate the issue on a very brief attempt even though the tech mentioned he could feel the warmth generated from the seat. The dealer told me to call Subaru customer advocacy who also blew me off and said they cannot replicate issue and advised no one else reported the issue so there was not action they could take. Her name was [XXX]. Email is [XXX] Please help me get resolution to this safety issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I purchased this vehicle in January 2023 model. The issue is that the driver side seat is heating up when sitting in the seat even though the heated seat button is NOT on. This issue happens most but not all of the time and the seat will get so hot it feels like my bottom and lower back is burning on fire to the point where I am EXTREMELY distracted while driving. This is a safety hazard, I fear it is only a matter of time before I cause an accident due to this distraction because it is so unbearable that I cannot focus on driving. I have searched to see if others have experienced this and there have been other reports on different forums etc. I have pasted a few below for reference: https://www.subaruxvforum.com/threads/hot-drivers-seat.182193/ https://www.subaruforester.org/threads/2020-driver-heated-seat-always-on-anyone-else.808784/ https://www.subaruforester.org/threads/2015-heated-seats-turning-on-themselves-dealership-cant-replicate-it.827426/ Dealership cannot replicate the issue on a very brief attempt even though the tech mentioned he could feel the warmth generated from the seat. The dealer told me to call Subaru customer advocacy who also blew me off and said they cannot replicate issue and advised no one else reported the issue so there was not action they could take. Her name was [XXX]. Email is [XXX] Please help me get resolution to this safety issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I purchased this vehicle in January 2023 model. The issue is that the driver side seat is heating up when sitting in the seat even though the heated seat button is NOT on. This issue happens most but not all of the time and the seat will get so hot it feels like my bottom and lower back is burning on fire to the point where I am EXTREMELY distracted while driving. This is a safety hazard, I fear it is only a matter of time before I cause an accident due to this distraction because it is so unbearable that I cannot focus on driving. I have searched to see if others have experienced this and there have been other reports on different forums etc. I have pasted a few below for reference: https://www.subaruxvforum.com/threads/hot-drivers-seat.182193/ https://www.subaruforester.org/threads/2020-driver-heated-seat-always-on-anyone-else.808784/ https://www.subaruforester.org/threads/2015-heated-seats-turning-on-themselves-dealership-cant-replicate-it.827426/ Dealership cannot replicate the issue on a very brief attempt even though the tech mentioned he could feel the warmth generated from the seat. The dealer told me to call Subaru customer advocacy who also blew me off and said they cannot replicate issue and advised no one else reported the issue so there was not action they could take. Her name was [XXX]. Email is [XXX] Please help me get resolution to this safety issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11526699
Recall Date: Jun 12, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A 12-in crack formed spontaneously in the window while I was sitting at a stoplight.
Corrective Action:
A 12-in crack formed spontaneously in the window while I was sitting at a stoplight.
Additional Notes:
A 12-in crack formed spontaneously in the window while I was sitting at a stoplight.
Mfg Campaign: 11520861
Recall Date: May 7, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Overall I’m disappointed in the quality of the manufactured parts and accessories. It leads me to believe low grade materials were used in manufacturing this vehicle. My vehicle is brand new and has 2500 miles on it and the front windshield has a crack that is obvious to the naked eye that it was not caused by a rock hitting it while driving. If low grade quality (thin glass) was used to produce this vehicle and it easily breaks/cracks this is a safety hazard for drivers and passengers.
Corrective Action:
Overall I’m disappointed in the quality of the manufactured parts and accessories. It leads me to believe low grade materials were used in manufacturing this vehicle. My vehicle is brand new and has 2500 miles on it and the front windshield has a crack that is obvious to the naked eye that it was not caused by a rock hitting it while driving. If low grade quality (thin glass) was used to produce this vehicle and it easily breaks/cracks this is a safety hazard for drivers and passengers.
Additional Notes:
Overall I’m disappointed in the quality of the manufactured parts and accessories. It leads me to believe low grade materials were used in manufacturing this vehicle. My vehicle is brand new and has 2500 miles on it and the front windshield has a crack that is obvious to the naked eye that it was not caused by a rock hitting it while driving. If low grade quality (thin glass) was used to produce this vehicle and it easily breaks/cracks this is a safety hazard for drivers and passengers.
Mfg Campaign: 11517966
Recall Date: Apr 19, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Overall I’m disappointed in the quality of the manufactured parts and accessories. It leads me to believe low grade materials were used in manufacturing this vehicle. My vehicle is brand new and has 2500 miles on it and the front windshield has a crack that is obvious to the naked eye that it was not caused by a rock hitting it while driving. If low grade quality (thin glass) was used to produce this vehicle and it easily breaks/cracks this is a safety hazard for drivers and passengers.
Corrective Action:
Overall I’m disappointed in the quality of the manufactured parts and accessories. It leads me to believe low grade materials were used in manufacturing this vehicle. My vehicle is brand new and has 2500 miles on it and the front windshield has a crack that is obvious to the naked eye that it was not caused by a rock hitting it while driving. If low grade quality (thin glass) was used to produce this vehicle and it easily breaks/cracks this is a safety hazard for drivers and passengers.
Additional Notes:
Overall I’m disappointed in the quality of the manufactured parts and accessories. It leads me to believe low grade materials were used in manufacturing this vehicle. My vehicle is brand new and has 2500 miles on it and the front windshield has a crack that is obvious to the naked eye that it was not caused by a rock hitting it while driving. If low grade quality (thin glass) was used to produce this vehicle and it easily breaks/cracks this is a safety hazard for drivers and passengers.
Mfg Campaign: 11517966
Recall Date: Apr 19, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Passenger door lock won't lock either with fob or manually. Was first noticed when clicking noise was heard in the passenger door when automatic locks engaged. Subaru dealer's service dept. verified problem and ordered part that they said may take months to receive. In the meantime, vehicle will need to be left parked and operated with passenger door unlocked.
Corrective Action:
Passenger door lock won't lock either with fob or manually. Was first noticed when clicking noise was heard in the passenger door when automatic locks engaged. Subaru dealer's service dept. verified problem and ordered part that they said may take months to receive. In the meantime, vehicle will need to be left parked and operated with passenger door unlocked.
Additional Notes:
Passenger door lock won't lock either with fob or manually. Was first noticed when clicking noise was heard in the passenger door when automatic locks engaged. Subaru dealer's service dept. verified problem and ordered part that they said may take months to receive. In the meantime, vehicle will need to be left parked and operated with passenger door unlocked.
Mfg Campaign: 11502465
Recall Date: Jan 18, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Got my 2023 Crosstrek sport 2 days ago with 6 miles on the odometer. When I first drove it on the freeway today, a rock chip larger than a quarter appeared on my front windshield. I was on an overpass entering the main freeway so I was only going at 55 mph, did not even hear a loud bang when it happened. But given the size and depth of the crack, I have to replace the whole piece of glass. It is bizarre and astonishing how fragile the quality of the brand new windshield is.
Corrective Action:
Got my 2023 Crosstrek sport 2 days ago with 6 miles on the odometer. When I first drove it on the freeway today, a rock chip larger than a quarter appeared on my front windshield. I was on an overpass entering the main freeway so I was only going at 55 mph, did not even hear a loud bang when it happened. But given the size and depth of the crack, I have to replace the whole piece of glass. It is bizarre and astonishing how fragile the quality of the brand new windshield is.
Additional Notes:
Got my 2023 Crosstrek sport 2 days ago with 6 miles on the odometer. When I first drove it on the freeway today, a rock chip larger than a quarter appeared on my front windshield. I was on an overpass entering the main freeway so I was only going at 55 mph, did not even hear a loud bang when it happened. But given the size and depth of the crack, I have to replace the whole piece of glass. It is bizarre and astonishing how fragile the quality of the brand new windshield is.
Mfg Campaign: 11494749
Recall Date: Nov 23, 2022
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