Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2014-2016 Forester, 2008-2016 Impreza sedans, 2012-2016 Impreza station wagons, 2008-2014 WRX sedans (including STI), and 2013-2017 Crosstrek vehicles. Exposure to certain contaminants may cause the brake light switch to malfunction, preventing the brake lights from illuminating and also preventing keyless ignition vehicles from starting and CVT/automatic transmissions from being able to be shifted out of Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUE-90
Recall Date: Feb 28, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2015-2016 WRX vehicles manufactured April 10, 2015, to October 21, 2015, and Forester 2.0XT vehicles manufactured April 10, 2015, to October 20, 2015. The turbocharger air intake duct may crack and possibly result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTA-62
Recall Date: Mar 21, 2016
Consumer Complaints
578 ComplaintsSubaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE AIRBAG SENSOR IN THE FRONT PASSENGER SEAT RANDOMLY GOES OFF WHEN THERE'S A PASSENGER IN THE CAR OR NOT. THE SEAT BELT ALARM FOR THE PASSENGER SIDE GOES OFF WITHOUT A PASSENGER IN THE CAR. AIRBAG SENSOR SAYS "OFF" WITH A PASSENGER IN THE CAR. THIS IS VERY UNSAFE, AS I DO NOT KNOW IF THAT AIRBAG IS TRULY FUNCTIONAL, AND ALSO AN ANNOYANCE, AS THE SEATBELT ALARM DINGS WHILE I'M DRIVING.
Corrective Action:
THE AIRBAG SENSOR IN THE FRONT PASSENGER SEAT RANDOMLY GOES OFF WHEN THERE'S A PASSENGER IN THE CAR OR NOT. THE SEAT BELT ALARM FOR THE PASSENGER SIDE GOES OFF WITHOUT A PASSENGER IN THE CAR. AIRBAG SENSOR SAYS "OFF" WITH A PASSENGER IN THE CAR. THIS IS VERY UNSAFE, AS I DO NOT KNOW IF THAT AIRBAG IS TRULY FUNCTIONAL, AND ALSO AN ANNOYANCE, AS THE SEATBELT ALARM DINGS WHILE I'M DRIVING.
Additional Notes:
THE AIRBAG SENSOR IN THE FRONT PASSENGER SEAT RANDOMLY GOES OFF WHEN THERE'S A PASSENGER IN THE CAR OR NOT. THE SEAT BELT ALARM FOR THE PASSENGER SIDE GOES OFF WITHOUT A PASSENGER IN THE CAR. AIRBAG SENSOR SAYS "OFF" WITH A PASSENGER IN THE CAR. THIS IS VERY UNSAFE, AS I DO NOT KNOW IF THAT AIRBAG IS TRULY FUNCTIONAL, AND ALSO AN ANNOYANCE, AS THE SEATBELT ALARM DINGS WHILE I'M DRIVING.
Mfg Campaign: 11221676
Recall Date: Jun 21, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE AIRBAG SENSOR IN THE FRONT PASSENGER SEAT RANDOMLY GOES OFF WHEN THERE'S A PASSENGER IN THE CAR OR NOT. THE SEAT BELT ALARM FOR THE PASSENGER SIDE GOES OFF WITHOUT A PASSENGER IN THE CAR. AIRBAG SENSOR SAYS "OFF" WITH A PASSENGER IN THE CAR. THIS IS VERY UNSAFE, AS I DO NOT KNOW IF THAT AIRBAG IS TRULY FUNCTIONAL, AND ALSO AN ANNOYANCE, AS THE SEATBELT ALARM DINGS WHILE I'M DRIVING.
Corrective Action:
THE AIRBAG SENSOR IN THE FRONT PASSENGER SEAT RANDOMLY GOES OFF WHEN THERE'S A PASSENGER IN THE CAR OR NOT. THE SEAT BELT ALARM FOR THE PASSENGER SIDE GOES OFF WITHOUT A PASSENGER IN THE CAR. AIRBAG SENSOR SAYS "OFF" WITH A PASSENGER IN THE CAR. THIS IS VERY UNSAFE, AS I DO NOT KNOW IF THAT AIRBAG IS TRULY FUNCTIONAL, AND ALSO AN ANNOYANCE, AS THE SEATBELT ALARM DINGS WHILE I'M DRIVING.
Additional Notes:
THE AIRBAG SENSOR IN THE FRONT PASSENGER SEAT RANDOMLY GOES OFF WHEN THERE'S A PASSENGER IN THE CAR OR NOT. THE SEAT BELT ALARM FOR THE PASSENGER SIDE GOES OFF WITHOUT A PASSENGER IN THE CAR. AIRBAG SENSOR SAYS "OFF" WITH A PASSENGER IN THE CAR. THIS IS VERY UNSAFE, AS I DO NOT KNOW IF THAT AIRBAG IS TRULY FUNCTIONAL, AND ALSO AN ANNOYANCE, AS THE SEATBELT ALARM DINGS WHILE I'M DRIVING.
Mfg Campaign: 11221676
Recall Date: Jun 21, 2019
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
THE AIRBAG SENSOR IN THE FRONT PASSENGER SEAT RANDOMLY GOES OFF WHEN THERE'S A PASSENGER IN THE CAR OR NOT. THE SEAT BELT ALARM FOR THE PASSENGER SIDE GOES OFF WITHOUT A PASSENGER IN THE CAR. AIRBAG SENSOR SAYS "OFF" WITH A PASSENGER IN THE CAR. THIS IS VERY UNSAFE, AS I DO NOT KNOW IF THAT AIRBAG IS TRULY FUNCTIONAL, AND ALSO AN ANNOYANCE, AS THE SEATBELT ALARM DINGS WHILE I'M DRIVING.
Corrective Action:
THE AIRBAG SENSOR IN THE FRONT PASSENGER SEAT RANDOMLY GOES OFF WHEN THERE'S A PASSENGER IN THE CAR OR NOT. THE SEAT BELT ALARM FOR THE PASSENGER SIDE GOES OFF WITHOUT A PASSENGER IN THE CAR. AIRBAG SENSOR SAYS "OFF" WITH A PASSENGER IN THE CAR. THIS IS VERY UNSAFE, AS I DO NOT KNOW IF THAT AIRBAG IS TRULY FUNCTIONAL, AND ALSO AN ANNOYANCE, AS THE SEATBELT ALARM DINGS WHILE I'M DRIVING.
Additional Notes:
THE AIRBAG SENSOR IN THE FRONT PASSENGER SEAT RANDOMLY GOES OFF WHEN THERE'S A PASSENGER IN THE CAR OR NOT. THE SEAT BELT ALARM FOR THE PASSENGER SIDE GOES OFF WITHOUT A PASSENGER IN THE CAR. AIRBAG SENSOR SAYS "OFF" WITH A PASSENGER IN THE CAR. THIS IS VERY UNSAFE, AS I DO NOT KNOW IF THAT AIRBAG IS TRULY FUNCTIONAL, AND ALSO AN ANNOYANCE, AS THE SEATBELT ALARM DINGS WHILE I'M DRIVING.
Mfg Campaign: 11221676
Recall Date: Jun 21, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY VEHICLE IS SUBJECT TO A SAFETY RECALL (WUE-90). AFTER RECEIVING THE RECALL NOTICE, I CALLED MY LOCAL DEALER AND REQUESTED AN APPOINTMENT TO ADDRESS THE SAFETY ISSUE. I WAS TOLD I COULD NOT GET AN APPOINTMENT UNTIL OCTOBER. HOWEVER, IF I SCHEDULED MY CAR FOR ANOTHER PAID SERVICE (A WHEEL ALIGNMENT) THEY WOULD FIX THE ISSUE WITHIN THREE WEEKS. MY QUESTIONS ARE: 1) CAN A DEALER POSTPONE A SAFETY RECALL FOR FIVE MONTHS? AND 2) CAN A DEALER REQUIRE A CUSTOMER TO PAY FOR ANOTHER SERVICE TO GET A TIMELY APPOINTMENT FOR A SAFETY RECALL?
Corrective Action:
MY VEHICLE IS SUBJECT TO A SAFETY RECALL (WUE-90). AFTER RECEIVING THE RECALL NOTICE, I CALLED MY LOCAL DEALER AND REQUESTED AN APPOINTMENT TO ADDRESS THE SAFETY ISSUE. I WAS TOLD I COULD NOT GET AN APPOINTMENT UNTIL OCTOBER. HOWEVER, IF I SCHEDULED MY CAR FOR ANOTHER PAID SERVICE (A WHEEL ALIGNMENT) THEY WOULD FIX THE ISSUE WITHIN THREE WEEKS. MY QUESTIONS ARE: 1) CAN A DEALER POSTPONE A SAFETY RECALL FOR FIVE MONTHS? AND 2) CAN A DEALER REQUIRE A CUSTOMER TO PAY FOR ANOTHER SERVICE TO GET A TIMELY APPOINTMENT FOR A SAFETY RECALL?
Additional Notes:
MY VEHICLE IS SUBJECT TO A SAFETY RECALL (WUE-90). AFTER RECEIVING THE RECALL NOTICE, I CALLED MY LOCAL DEALER AND REQUESTED AN APPOINTMENT TO ADDRESS THE SAFETY ISSUE. I WAS TOLD I COULD NOT GET AN APPOINTMENT UNTIL OCTOBER. HOWEVER, IF I SCHEDULED MY CAR FOR ANOTHER PAID SERVICE (A WHEEL ALIGNMENT) THEY WOULD FIX THE ISSUE WITHIN THREE WEEKS. MY QUESTIONS ARE: 1) CAN A DEALER POSTPONE A SAFETY RECALL FOR FIVE MONTHS? AND 2) CAN A DEALER REQUIRE A CUSTOMER TO PAY FOR ANOTHER SERVICE TO GET A TIMELY APPOINTMENT FOR A SAFETY RECALL?
Mfg Campaign: 11221262
Recall Date: Jun 19, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE REAR HATCH DOOR HAS OPENED THREE TIMES WITHOUT MY DOING ANYTHING TO OPEN IT.. EACH TIME I HAVE FOUND THE DOOR UP AFTER THE CAR HAD BEEN PARKED OVERNIGHT IN MY CARPORT. I LIVE ALONE AND NO ONE ELSE HAS ACCESS TO THE ELECTRONIC CONTROLS.
Corrective Action:
THE REAR HATCH DOOR HAS OPENED THREE TIMES WITHOUT MY DOING ANYTHING TO OPEN IT.. EACH TIME I HAVE FOUND THE DOOR UP AFTER THE CAR HAD BEEN PARKED OVERNIGHT IN MY CARPORT. I LIVE ALONE AND NO ONE ELSE HAS ACCESS TO THE ELECTRONIC CONTROLS.
Additional Notes:
THE REAR HATCH DOOR HAS OPENED THREE TIMES WITHOUT MY DOING ANYTHING TO OPEN IT.. EACH TIME I HAVE FOUND THE DOOR UP AFTER THE CAR HAD BEEN PARKED OVERNIGHT IN MY CARPORT. I LIVE ALONE AND NO ONE ELSE HAS ACCESS TO THE ELECTRONIC CONTROLS.
Mfg Campaign: 11220665
Recall Date: Jun 17, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ON TWO DIFFERENT OCCASIONS 24 HOURS APART THE CAR STALLED (SEEMED TO DROP INTO NEUTRAL) AT HIGHWAY SPEEDS ~80MPH AFTER GREATER THAN 1.5 HOURS OF DRIVING. THE RPM JUMPED UP AND THE CAR LOST ALL ACCELERATION DESPITE PRESSING THE ACCELERATOR. ONCE ON THE SIDE OF THE ROAD IN PARK THE ENGINE DIED. BOTH TIMES IT FAILED TO START AGAIN WITH MULTIPLE SPACED OUT ATTEMPTS OVER MORE THAN 2 HOURS. WE HAD THE VEHICLE TOWED TO THE NEAREST DEALERSHIP AND BOTH TIMES AFTER BEING UNLOADED HOURS LATER IT STARTED WITH NO ISSUE AND THE DEALERS COULD FIND NOTHING WRONG AND SENT US HOME. A VERY UNSAFE INTERMITTENT ISSUE WITH NO OBVIOUS CAUSE OR FIX.
Corrective Action:
ON TWO DIFFERENT OCCASIONS 24 HOURS APART THE CAR STALLED (SEEMED TO DROP INTO NEUTRAL) AT HIGHWAY SPEEDS ~80MPH AFTER GREATER THAN 1.5 HOURS OF DRIVING. THE RPM JUMPED UP AND THE CAR LOST ALL ACCELERATION DESPITE PRESSING THE ACCELERATOR. ONCE ON THE SIDE OF THE ROAD IN PARK THE ENGINE DIED. BOTH TIMES IT FAILED TO START AGAIN WITH MULTIPLE SPACED OUT ATTEMPTS OVER MORE THAN 2 HOURS. WE HAD THE VEHICLE TOWED TO THE NEAREST DEALERSHIP AND BOTH TIMES AFTER BEING UNLOADED HOURS LATER IT STARTED WITH NO ISSUE AND THE DEALERS COULD FIND NOTHING WRONG AND SENT US HOME. A VERY UNSAFE INTERMITTENT ISSUE WITH NO OBVIOUS CAUSE OR FIX.
Additional Notes:
ON TWO DIFFERENT OCCASIONS 24 HOURS APART THE CAR STALLED (SEEMED TO DROP INTO NEUTRAL) AT HIGHWAY SPEEDS ~80MPH AFTER GREATER THAN 1.5 HOURS OF DRIVING. THE RPM JUMPED UP AND THE CAR LOST ALL ACCELERATION DESPITE PRESSING THE ACCELERATOR. ONCE ON THE SIDE OF THE ROAD IN PARK THE ENGINE DIED. BOTH TIMES IT FAILED TO START AGAIN WITH MULTIPLE SPACED OUT ATTEMPTS OVER MORE THAN 2 HOURS. WE HAD THE VEHICLE TOWED TO THE NEAREST DEALERSHIP AND BOTH TIMES AFTER BEING UNLOADED HOURS LATER IT STARTED WITH NO ISSUE AND THE DEALERS COULD FIND NOTHING WRONG AND SENT US HOME. A VERY UNSAFE INTERMITTENT ISSUE WITH NO OBVIOUS CAUSE OR FIX.
Mfg Campaign: 11218540
Recall Date: Jun 7, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ON TWO DIFFERENT OCCASIONS 24 HOURS APART THE CAR STALLED (SEEMED TO DROP INTO NEUTRAL) AT HIGHWAY SPEEDS ~80MPH AFTER GREATER THAN 1.5 HOURS OF DRIVING. THE RPM JUMPED UP AND THE CAR LOST ALL ACCELERATION DESPITE PRESSING THE ACCELERATOR. ONCE ON THE SIDE OF THE ROAD IN PARK THE ENGINE DIED. BOTH TIMES IT FAILED TO START AGAIN WITH MULTIPLE SPACED OUT ATTEMPTS OVER MORE THAN 2 HOURS. WE HAD THE VEHICLE TOWED TO THE NEAREST DEALERSHIP AND BOTH TIMES AFTER BEING UNLOADED HOURS LATER IT STARTED WITH NO ISSUE AND THE DEALERS COULD FIND NOTHING WRONG AND SENT US HOME. A VERY UNSAFE INTERMITTENT ISSUE WITH NO OBVIOUS CAUSE OR FIX.
Corrective Action:
ON TWO DIFFERENT OCCASIONS 24 HOURS APART THE CAR STALLED (SEEMED TO DROP INTO NEUTRAL) AT HIGHWAY SPEEDS ~80MPH AFTER GREATER THAN 1.5 HOURS OF DRIVING. THE RPM JUMPED UP AND THE CAR LOST ALL ACCELERATION DESPITE PRESSING THE ACCELERATOR. ONCE ON THE SIDE OF THE ROAD IN PARK THE ENGINE DIED. BOTH TIMES IT FAILED TO START AGAIN WITH MULTIPLE SPACED OUT ATTEMPTS OVER MORE THAN 2 HOURS. WE HAD THE VEHICLE TOWED TO THE NEAREST DEALERSHIP AND BOTH TIMES AFTER BEING UNLOADED HOURS LATER IT STARTED WITH NO ISSUE AND THE DEALERS COULD FIND NOTHING WRONG AND SENT US HOME. A VERY UNSAFE INTERMITTENT ISSUE WITH NO OBVIOUS CAUSE OR FIX.
Additional Notes:
ON TWO DIFFERENT OCCASIONS 24 HOURS APART THE CAR STALLED (SEEMED TO DROP INTO NEUTRAL) AT HIGHWAY SPEEDS ~80MPH AFTER GREATER THAN 1.5 HOURS OF DRIVING. THE RPM JUMPED UP AND THE CAR LOST ALL ACCELERATION DESPITE PRESSING THE ACCELERATOR. ONCE ON THE SIDE OF THE ROAD IN PARK THE ENGINE DIED. BOTH TIMES IT FAILED TO START AGAIN WITH MULTIPLE SPACED OUT ATTEMPTS OVER MORE THAN 2 HOURS. WE HAD THE VEHICLE TOWED TO THE NEAREST DEALERSHIP AND BOTH TIMES AFTER BEING UNLOADED HOURS LATER IT STARTED WITH NO ISSUE AND THE DEALERS COULD FIND NOTHING WRONG AND SENT US HOME. A VERY UNSAFE INTERMITTENT ISSUE WITH NO OBVIOUS CAUSE OR FIX.
Mfg Campaign: 11218540
Recall Date: Jun 7, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2 SEPARATE INCIDENTS OF COMPLETE ENGINE POWER LOSS WHILE ON HIGHWAY AT CRUISING SPEEDS. FIRST INCIDENT OCCURRED WHILE THE VEHICLE WAS GOING ABOUT 70MPH ON A HIGHWAY. WE HEARD A LOUD BANG THEN ENGINE DIED AND WE LOST ALL POWER TO THE CAR. THERE WAS A LOT OF SMOKE BUT WE WERE ABLE TO COAST IT TO THE SHOULDER OF THE ROAD. WHEN WE OPENED HOOD THERE WAS OIL EVERYWHERE AND A GIANT CRACK AND HOLE IN THE ENGINE. WE HAD TO TOW IT 170 MILES HOME WHERE IT WAS IN THE SHOP 5 WEEKS GETTING FIXED. AFTER HAVING THE CAR ONLY 3 WEEKS THE SECOND INCIDENT OCCURRED WHERE THE CAR LOST TORQUE WHEN TRYING TO ACCELERATE INTO ONCOMING TRAFFIC. IT WENT UP TO 60 NORMALLY BUT THEN FALTERED AND DROPPED DOWN TO 20MPH. WE WENT TO THE SIDE OF THE ROAD, TURNED OFF THE CAR AND STARTED IT BACK UP AND IT WAS FINE DRIVING NORMALLY THEN DID THE SAME THING AGAIN. WE DROVE IT TO THE SUBARU DEALERSHIP AND RIGHT IN FRONT OF THE DEALER WE HEARD A LOUD BANG, TONS OF SMOKE, AND AS SOON AS WE PULLED UP TO SUBARU WE OPENED THE HOOD AND SURE ENOUGH THERE WAS OIL EVERYWHERE AND A CRACK IN THE ENGINE IN WHAT APPEARS TO BE THE SAME AREA. EXTREMELY SCARY INCIDENTS.
Corrective Action:
2 SEPARATE INCIDENTS OF COMPLETE ENGINE POWER LOSS WHILE ON HIGHWAY AT CRUISING SPEEDS. FIRST INCIDENT OCCURRED WHILE THE VEHICLE WAS GOING ABOUT 70MPH ON A HIGHWAY. WE HEARD A LOUD BANG THEN ENGINE DIED AND WE LOST ALL POWER TO THE CAR. THERE WAS A LOT OF SMOKE BUT WE WERE ABLE TO COAST IT TO THE SHOULDER OF THE ROAD. WHEN WE OPENED HOOD THERE WAS OIL EVERYWHERE AND A GIANT CRACK AND HOLE IN THE ENGINE. WE HAD TO TOW IT 170 MILES HOME WHERE IT WAS IN THE SHOP 5 WEEKS GETTING FIXED. AFTER HAVING THE CAR ONLY 3 WEEKS THE SECOND INCIDENT OCCURRED WHERE THE CAR LOST TORQUE WHEN TRYING TO ACCELERATE INTO ONCOMING TRAFFIC. IT WENT UP TO 60 NORMALLY BUT THEN FALTERED AND DROPPED DOWN TO 20MPH. WE WENT TO THE SIDE OF THE ROAD, TURNED OFF THE CAR AND STARTED IT BACK UP AND IT WAS FINE DRIVING NORMALLY THEN DID THE SAME THING AGAIN. WE DROVE IT TO THE SUBARU DEALERSHIP AND RIGHT IN FRONT OF THE DEALER WE HEARD A LOUD BANG, TONS OF SMOKE, AND AS SOON AS WE PULLED UP TO SUBARU WE OPENED THE HOOD AND SURE ENOUGH THERE WAS OIL EVERYWHERE AND A CRACK IN THE ENGINE IN WHAT APPEARS TO BE THE SAME AREA. EXTREMELY SCARY INCIDENTS.
Additional Notes:
2 SEPARATE INCIDENTS OF COMPLETE ENGINE POWER LOSS WHILE ON HIGHWAY AT CRUISING SPEEDS. FIRST INCIDENT OCCURRED WHILE THE VEHICLE WAS GOING ABOUT 70MPH ON A HIGHWAY. WE HEARD A LOUD BANG THEN ENGINE DIED AND WE LOST ALL POWER TO THE CAR. THERE WAS A LOT OF SMOKE BUT WE WERE ABLE TO COAST IT TO THE SHOULDER OF THE ROAD. WHEN WE OPENED HOOD THERE WAS OIL EVERYWHERE AND A GIANT CRACK AND HOLE IN THE ENGINE. WE HAD TO TOW IT 170 MILES HOME WHERE IT WAS IN THE SHOP 5 WEEKS GETTING FIXED. AFTER HAVING THE CAR ONLY 3 WEEKS THE SECOND INCIDENT OCCURRED WHERE THE CAR LOST TORQUE WHEN TRYING TO ACCELERATE INTO ONCOMING TRAFFIC. IT WENT UP TO 60 NORMALLY BUT THEN FALTERED AND DROPPED DOWN TO 20MPH. WE WENT TO THE SIDE OF THE ROAD, TURNED OFF THE CAR AND STARTED IT BACK UP AND IT WAS FINE DRIVING NORMALLY THEN DID THE SAME THING AGAIN. WE DROVE IT TO THE SUBARU DEALERSHIP AND RIGHT IN FRONT OF THE DEALER WE HEARD A LOUD BANG, TONS OF SMOKE, AND AS SOON AS WE PULLED UP TO SUBARU WE OPENED THE HOOD AND SURE ENOUGH THERE WAS OIL EVERYWHERE AND A CRACK IN THE ENGINE IN WHAT APPEARS TO BE THE SAME AREA. EXTREMELY SCARY INCIDENTS.
Mfg Campaign: 11217750
Recall Date: Jun 4, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
2 SEPARATE INCIDENTS OF COMPLETE ENGINE POWER LOSS WHILE ON HIGHWAY AT CRUISING SPEEDS. FIRST INCIDENT OCCURRED WHILE THE VEHICLE WAS GOING ABOUT 70MPH ON A HIGHWAY. WE HEARD A LOUD BANG THEN ENGINE DIED AND WE LOST ALL POWER TO THE CAR. THERE WAS A LOT OF SMOKE BUT WE WERE ABLE TO COAST IT TO THE SHOULDER OF THE ROAD. WHEN WE OPENED HOOD THERE WAS OIL EVERYWHERE AND A GIANT CRACK AND HOLE IN THE ENGINE. WE HAD TO TOW IT 170 MILES HOME WHERE IT WAS IN THE SHOP 5 WEEKS GETTING FIXED. AFTER HAVING THE CAR ONLY 3 WEEKS THE SECOND INCIDENT OCCURRED WHERE THE CAR LOST TORQUE WHEN TRYING TO ACCELERATE INTO ONCOMING TRAFFIC. IT WENT UP TO 60 NORMALLY BUT THEN FALTERED AND DROPPED DOWN TO 20MPH. WE WENT TO THE SIDE OF THE ROAD, TURNED OFF THE CAR AND STARTED IT BACK UP AND IT WAS FINE DRIVING NORMALLY THEN DID THE SAME THING AGAIN. WE DROVE IT TO THE SUBARU DEALERSHIP AND RIGHT IN FRONT OF THE DEALER WE HEARD A LOUD BANG, TONS OF SMOKE, AND AS SOON AS WE PULLED UP TO SUBARU WE OPENED THE HOOD AND SURE ENOUGH THERE WAS OIL EVERYWHERE AND A CRACK IN THE ENGINE IN WHAT APPEARS TO BE THE SAME AREA. EXTREMELY SCARY INCIDENTS.
Corrective Action:
2 SEPARATE INCIDENTS OF COMPLETE ENGINE POWER LOSS WHILE ON HIGHWAY AT CRUISING SPEEDS. FIRST INCIDENT OCCURRED WHILE THE VEHICLE WAS GOING ABOUT 70MPH ON A HIGHWAY. WE HEARD A LOUD BANG THEN ENGINE DIED AND WE LOST ALL POWER TO THE CAR. THERE WAS A LOT OF SMOKE BUT WE WERE ABLE TO COAST IT TO THE SHOULDER OF THE ROAD. WHEN WE OPENED HOOD THERE WAS OIL EVERYWHERE AND A GIANT CRACK AND HOLE IN THE ENGINE. WE HAD TO TOW IT 170 MILES HOME WHERE IT WAS IN THE SHOP 5 WEEKS GETTING FIXED. AFTER HAVING THE CAR ONLY 3 WEEKS THE SECOND INCIDENT OCCURRED WHERE THE CAR LOST TORQUE WHEN TRYING TO ACCELERATE INTO ONCOMING TRAFFIC. IT WENT UP TO 60 NORMALLY BUT THEN FALTERED AND DROPPED DOWN TO 20MPH. WE WENT TO THE SIDE OF THE ROAD, TURNED OFF THE CAR AND STARTED IT BACK UP AND IT WAS FINE DRIVING NORMALLY THEN DID THE SAME THING AGAIN. WE DROVE IT TO THE SUBARU DEALERSHIP AND RIGHT IN FRONT OF THE DEALER WE HEARD A LOUD BANG, TONS OF SMOKE, AND AS SOON AS WE PULLED UP TO SUBARU WE OPENED THE HOOD AND SURE ENOUGH THERE WAS OIL EVERYWHERE AND A CRACK IN THE ENGINE IN WHAT APPEARS TO BE THE SAME AREA. EXTREMELY SCARY INCIDENTS.
Additional Notes:
2 SEPARATE INCIDENTS OF COMPLETE ENGINE POWER LOSS WHILE ON HIGHWAY AT CRUISING SPEEDS. FIRST INCIDENT OCCURRED WHILE THE VEHICLE WAS GOING ABOUT 70MPH ON A HIGHWAY. WE HEARD A LOUD BANG THEN ENGINE DIED AND WE LOST ALL POWER TO THE CAR. THERE WAS A LOT OF SMOKE BUT WE WERE ABLE TO COAST IT TO THE SHOULDER OF THE ROAD. WHEN WE OPENED HOOD THERE WAS OIL EVERYWHERE AND A GIANT CRACK AND HOLE IN THE ENGINE. WE HAD TO TOW IT 170 MILES HOME WHERE IT WAS IN THE SHOP 5 WEEKS GETTING FIXED. AFTER HAVING THE CAR ONLY 3 WEEKS THE SECOND INCIDENT OCCURRED WHERE THE CAR LOST TORQUE WHEN TRYING TO ACCELERATE INTO ONCOMING TRAFFIC. IT WENT UP TO 60 NORMALLY BUT THEN FALTERED AND DROPPED DOWN TO 20MPH. WE WENT TO THE SIDE OF THE ROAD, TURNED OFF THE CAR AND STARTED IT BACK UP AND IT WAS FINE DRIVING NORMALLY THEN DID THE SAME THING AGAIN. WE DROVE IT TO THE SUBARU DEALERSHIP AND RIGHT IN FRONT OF THE DEALER WE HEARD A LOUD BANG, TONS OF SMOKE, AND AS SOON AS WE PULLED UP TO SUBARU WE OPENED THE HOOD AND SURE ENOUGH THERE WAS OIL EVERYWHERE AND A CRACK IN THE ENGINE IN WHAT APPEARS TO BE THE SAME AREA. EXTREMELY SCARY INCIDENTS.
Mfg Campaign: 11217750
Recall Date: Jun 4, 2019
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE CONTACT CALLED TUCSON SUBARU AT 520-422-2111 (LOCATED AT 4901 N ORACLE RD, TUCSON, AZ 85704) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE CONTACT CALLED TUCSON SUBARU AT 520-422-2111 (LOCATED AT 4901 N ORACLE RD, TUCSON, AZ 85704) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE CONTACT CALLED TUCSON SUBARU AT 520-422-2111 (LOCATED AT 4901 N ORACLE RD, TUCSON, AZ 85704) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11210378
Recall Date: May 28, 2019
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). BOB BAKER SUBARU (5500 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-2200) WAS UNABLE TO SERVICE THE RECALL CAMPAIGN BECAUSE THE TOOLS, EQUIPMENT, AND PART WERE UNAVAILABLE FROM THE MANUFACTURER. IT WAS STATED THAT THE PART MAY NOT BECOME AVAILABLE UNTIL MID OCTOBER OF 2019. THE RECALL WAS ISSUED ON FEBRUARY 28, 2019. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). BOB BAKER SUBARU (5500 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-2200) WAS UNABLE TO SERVICE THE RECALL CAMPAIGN BECAUSE THE TOOLS, EQUIPMENT, AND PART WERE UNAVAILABLE FROM THE MANUFACTURER. IT WAS STATED THAT THE PART MAY NOT BECOME AVAILABLE UNTIL MID OCTOBER OF 2019. THE RECALL WAS ISSUED ON FEBRUARY 28, 2019. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). BOB BAKER SUBARU (5500 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-2200) WAS UNABLE TO SERVICE THE RECALL CAMPAIGN BECAUSE THE TOOLS, EQUIPMENT, AND PART WERE UNAVAILABLE FROM THE MANUFACTURER. IT WAS STATED THAT THE PART MAY NOT BECOME AVAILABLE UNTIL MID OCTOBER OF 2019. THE RECALL WAS ISSUED ON FEBRUARY 28, 2019. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11210403
Recall Date: May 28, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
PROBLEMS SCHEDULING AN APPOINTMENT WITH CARBONE SUBARU ON COMMERCIAL DRIVE, YORKVLLE NY. 1: COULDN'T GET THROUGH ON PHONE TO MAKE AN APPOINTMENT. CALLED NUMEROUS TIMES AND LISTENED TO THEIR OBNOXIOUS PROMOTIONAL SPEECH TO MANY TIMES AND NEVER GOT A PERSON. TRIED LEAVING A MESSAGE AND NOBODY CALLED BACK. WENT IN PERSON AND THEY SAID THE EARLIES THEY COULD SCHEDULE ME IN WAS THE LAST WEEK IN JULY!
Corrective Action:
PROBLEMS SCHEDULING AN APPOINTMENT WITH CARBONE SUBARU ON COMMERCIAL DRIVE, YORKVLLE NY. 1: COULDN'T GET THROUGH ON PHONE TO MAKE AN APPOINTMENT. CALLED NUMEROUS TIMES AND LISTENED TO THEIR OBNOXIOUS PROMOTIONAL SPEECH TO MANY TIMES AND NEVER GOT A PERSON. TRIED LEAVING A MESSAGE AND NOBODY CALLED BACK. WENT IN PERSON AND THEY SAID THE EARLIES THEY COULD SCHEDULE ME IN WAS THE LAST WEEK IN JULY!
Additional Notes:
PROBLEMS SCHEDULING AN APPOINTMENT WITH CARBONE SUBARU ON COMMERCIAL DRIVE, YORKVLLE NY. 1: COULDN'T GET THROUGH ON PHONE TO MAKE AN APPOINTMENT. CALLED NUMEROUS TIMES AND LISTENED TO THEIR OBNOXIOUS PROMOTIONAL SPEECH TO MANY TIMES AND NEVER GOT A PERSON. TRIED LEAVING A MESSAGE AND NOBODY CALLED BACK. WENT IN PERSON AND THEY SAID THE EARLIES THEY COULD SCHEDULE ME IN WAS THE LAST WEEK IN JULY!
Mfg Campaign: 11209698
Recall Date: May 24, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNED A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 5 MINUTES BEFORE THE NEIGHBOR NOTICED FLAMES COMING FROM UNDER THE HOOD OF THE VEHICLE. MOMENTS LATER, THE VEHICLE WAS ENGULFED IN FLAMES. THE NEARBY MOTOR HOME AND HOUSE ALSO CAUGHT ON FIRE AND WERE DESTROYED ALONG WITH THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Corrective Action:
TL* THE CONTACT OWNED A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 5 MINUTES BEFORE THE NEIGHBOR NOTICED FLAMES COMING FROM UNDER THE HOOD OF THE VEHICLE. MOMENTS LATER, THE VEHICLE WAS ENGULFED IN FLAMES. THE NEARBY MOTOR HOME AND HOUSE ALSO CAUGHT ON FIRE AND WERE DESTROYED ALONG WITH THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Additional Notes:
TL* THE CONTACT OWNED A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 5 MINUTES BEFORE THE NEIGHBOR NOTICED FLAMES COMING FROM UNDER THE HOOD OF THE VEHICLE. MOMENTS LATER, THE VEHICLE WAS ENGULFED IN FLAMES. THE NEARBY MOTOR HOME AND HOUSE ALSO CAUGHT ON FIRE AND WERE DESTROYED ALONG WITH THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Mfg Campaign: 11209233
Recall Date: May 22, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNED A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 5 MINUTES BEFORE THE NEIGHBOR NOTICED FLAMES COMING FROM UNDER THE HOOD OF THE VEHICLE. MOMENTS LATER, THE VEHICLE WAS ENGULFED IN FLAMES. THE NEARBY MOTOR HOME AND HOUSE ALSO CAUGHT ON FIRE AND WERE DESTROYED ALONG WITH THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Corrective Action:
TL* THE CONTACT OWNED A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 5 MINUTES BEFORE THE NEIGHBOR NOTICED FLAMES COMING FROM UNDER THE HOOD OF THE VEHICLE. MOMENTS LATER, THE VEHICLE WAS ENGULFED IN FLAMES. THE NEARBY MOTOR HOME AND HOUSE ALSO CAUGHT ON FIRE AND WERE DESTROYED ALONG WITH THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Additional Notes:
TL* THE CONTACT OWNED A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 5 MINUTES BEFORE THE NEIGHBOR NOTICED FLAMES COMING FROM UNDER THE HOOD OF THE VEHICLE. MOMENTS LATER, THE VEHICLE WAS ENGULFED IN FLAMES. THE NEARBY MOTOR HOME AND HOUSE ALSO CAUGHT ON FIRE AND WERE DESTROYED ALONG WITH THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Mfg Campaign: 11209233
Recall Date: May 22, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN USING THE NAVIGATION FUNCTION, THE AUDIO STOPS PROVIDING VOICE DIRECTIONS, FORCING THE DRIVER TO HAVE TO PHYSICALLY LOOK AT THE MAP DISPLAY FOR DIRECTIONS, TAKING EYES OFF OF THE ROAD. THIS HAS OCCURRED ON HIGHWAYS AS WELL AS IN CITY DRIVING. THIS ALSO LOCKS THE RADIO DISPLAY WHICH PREVENTS ANY OTHER USAGE OF THE INFORMATION SCREEN. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 10 MONTHS, THE LAST TIME IN APRIL 2019..
Corrective Action:
WHEN USING THE NAVIGATION FUNCTION, THE AUDIO STOPS PROVIDING VOICE DIRECTIONS, FORCING THE DRIVER TO HAVE TO PHYSICALLY LOOK AT THE MAP DISPLAY FOR DIRECTIONS, TAKING EYES OFF OF THE ROAD. THIS HAS OCCURRED ON HIGHWAYS AS WELL AS IN CITY DRIVING. THIS ALSO LOCKS THE RADIO DISPLAY WHICH PREVENTS ANY OTHER USAGE OF THE INFORMATION SCREEN. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 10 MONTHS, THE LAST TIME IN APRIL 2019..
Additional Notes:
WHEN USING THE NAVIGATION FUNCTION, THE AUDIO STOPS PROVIDING VOICE DIRECTIONS, FORCING THE DRIVER TO HAVE TO PHYSICALLY LOOK AT THE MAP DISPLAY FOR DIRECTIONS, TAKING EYES OFF OF THE ROAD. THIS HAS OCCURRED ON HIGHWAYS AS WELL AS IN CITY DRIVING. THIS ALSO LOCKS THE RADIO DISPLAY WHICH PREVENTS ANY OTHER USAGE OF THE INFORMATION SCREEN. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 10 MONTHS, THE LAST TIME IN APRIL 2019..
Mfg Campaign: 11204039
Recall Date: Apr 26, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD SEEMS TO BE BRITTLE. ROCK CHIPS DEVELOP INTO LONG CRACKS THAT CONTINUE LENGTHENING WITHIN WEEKS. ROCK CHIPS CANNOT BE REPAIRED WITHOUT FURTHER CRACKING CONTINUING. ONE TECHNICIAN TRIED SIX TIMES TO REPAIR A CRACK. THE WINDSHIELD HAD TO BE REPLACED FOR $802.13 AND A CLAIM FILED WITH INSURANCE. WITHIN 14 MONTHS THE WINDSHIELD HAS DEVELOPED A SNACKING CRACK THAT IS CONTINUING TO GROW FROM A ROCK CHIP AGAIN. IT'S CONCERNING THAT ANOTHER INSURANCE CLAIM WILL NEED TO BE FILED AND THAT THE WINDSHIELD CAN NOT WITHSTAND NORMAL ROCK CHIPS. IT IS ALSO CONCERNING HOW THE WINDSHIELD WILL PERFORM IN AN ACCIDENT. ALSO THE REQUIRED WINDSHIELD TO MAINTAIN 'EYESIGHT' IS NOT AFFORDABLE WITHOUT FILING AN INSURANCE CLAIM. THE CHIPS DEVELOP WHEN DRIVING 50-65 MILES AN HOUR ON THE HIGHWAY.
Corrective Action:
THE WINDSHIELD SEEMS TO BE BRITTLE. ROCK CHIPS DEVELOP INTO LONG CRACKS THAT CONTINUE LENGTHENING WITHIN WEEKS. ROCK CHIPS CANNOT BE REPAIRED WITHOUT FURTHER CRACKING CONTINUING. ONE TECHNICIAN TRIED SIX TIMES TO REPAIR A CRACK. THE WINDSHIELD HAD TO BE REPLACED FOR $802.13 AND A CLAIM FILED WITH INSURANCE. WITHIN 14 MONTHS THE WINDSHIELD HAS DEVELOPED A SNACKING CRACK THAT IS CONTINUING TO GROW FROM A ROCK CHIP AGAIN. IT'S CONCERNING THAT ANOTHER INSURANCE CLAIM WILL NEED TO BE FILED AND THAT THE WINDSHIELD CAN NOT WITHSTAND NORMAL ROCK CHIPS. IT IS ALSO CONCERNING HOW THE WINDSHIELD WILL PERFORM IN AN ACCIDENT. ALSO THE REQUIRED WINDSHIELD TO MAINTAIN 'EYESIGHT' IS NOT AFFORDABLE WITHOUT FILING AN INSURANCE CLAIM. THE CHIPS DEVELOP WHEN DRIVING 50-65 MILES AN HOUR ON THE HIGHWAY.
Additional Notes:
THE WINDSHIELD SEEMS TO BE BRITTLE. ROCK CHIPS DEVELOP INTO LONG CRACKS THAT CONTINUE LENGTHENING WITHIN WEEKS. ROCK CHIPS CANNOT BE REPAIRED WITHOUT FURTHER CRACKING CONTINUING. ONE TECHNICIAN TRIED SIX TIMES TO REPAIR A CRACK. THE WINDSHIELD HAD TO BE REPLACED FOR $802.13 AND A CLAIM FILED WITH INSURANCE. WITHIN 14 MONTHS THE WINDSHIELD HAS DEVELOPED A SNACKING CRACK THAT IS CONTINUING TO GROW FROM A ROCK CHIP AGAIN. IT'S CONCERNING THAT ANOTHER INSURANCE CLAIM WILL NEED TO BE FILED AND THAT THE WINDSHIELD CAN NOT WITHSTAND NORMAL ROCK CHIPS. IT IS ALSO CONCERNING HOW THE WINDSHIELD WILL PERFORM IN AN ACCIDENT. ALSO THE REQUIRED WINDSHIELD TO MAINTAIN 'EYESIGHT' IS NOT AFFORDABLE WITHOUT FILING AN INSURANCE CLAIM. THE CHIPS DEVELOP WHEN DRIVING 50-65 MILES AN HOUR ON THE HIGHWAY.
Mfg Campaign: 11203701
Recall Date: Apr 25, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE GETTING READY TO SLOW FOR A TRAFFIC LIGHT RED SIGNAL THE ABS LIGHT CAME ON INCLUDING THE NEED TO TOW THE VEHICLE. I GOT THE VEHICLE TO A PARKING LOT ABOUT 1 MILE AWAY WITH THE WARNING LIGHT STILL ON AND THE VEHICLE SLOWED TO ABOUT 2 MILES PER HOUR UNTIL I STOPPED. I SHUT OFF THE VEHICLE AND RESTARTED IT, THE ABS LIGHTS DID NOT COME BACK ON. THE BRAKES PERFORMED NORMALLY. I DROVE HOME. OVERNIGHT THE BRAKE LIGHTS CAME ON AND I NOW HAVE A DEAD BATTERY. THE BRAKE LIGHT IGNITION SWITCH WAS REPLACED ON A RECALL LAST WEEK ABOUT 150 MILES AGO.
Corrective Action:
WHILE GETTING READY TO SLOW FOR A TRAFFIC LIGHT RED SIGNAL THE ABS LIGHT CAME ON INCLUDING THE NEED TO TOW THE VEHICLE. I GOT THE VEHICLE TO A PARKING LOT ABOUT 1 MILE AWAY WITH THE WARNING LIGHT STILL ON AND THE VEHICLE SLOWED TO ABOUT 2 MILES PER HOUR UNTIL I STOPPED. I SHUT OFF THE VEHICLE AND RESTARTED IT, THE ABS LIGHTS DID NOT COME BACK ON. THE BRAKES PERFORMED NORMALLY. I DROVE HOME. OVERNIGHT THE BRAKE LIGHTS CAME ON AND I NOW HAVE A DEAD BATTERY. THE BRAKE LIGHT IGNITION SWITCH WAS REPLACED ON A RECALL LAST WEEK ABOUT 150 MILES AGO.
Additional Notes:
WHILE GETTING READY TO SLOW FOR A TRAFFIC LIGHT RED SIGNAL THE ABS LIGHT CAME ON INCLUDING THE NEED TO TOW THE VEHICLE. I GOT THE VEHICLE TO A PARKING LOT ABOUT 1 MILE AWAY WITH THE WARNING LIGHT STILL ON AND THE VEHICLE SLOWED TO ABOUT 2 MILES PER HOUR UNTIL I STOPPED. I SHUT OFF THE VEHICLE AND RESTARTED IT, THE ABS LIGHTS DID NOT COME BACK ON. THE BRAKES PERFORMED NORMALLY. I DROVE HOME. OVERNIGHT THE BRAKE LIGHTS CAME ON AND I NOW HAVE A DEAD BATTERY. THE BRAKE LIGHT IGNITION SWITCH WAS REPLACED ON A RECALL LAST WEEK ABOUT 150 MILES AGO.
Mfg Campaign: 11203039
Recall Date: Apr 23, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE SHIFTED OUT OF PARK AFTER THE ENGINE WAS TURNED OFF. THE FAILURE OCCURRED EVERY TIME THE CONTACT PARKED THE VEHICLE AND REMOVED THE KEY FROM THE IGNITION. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHOMP SUBARU (580 S HAVANA ST, AURORA, CO 80012, (720) 343-2210), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE SHIFTED OUT OF PARK AFTER THE ENGINE WAS TURNED OFF. THE FAILURE OCCURRED EVERY TIME THE CONTACT PARKED THE VEHICLE AND REMOVED THE KEY FROM THE IGNITION. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHOMP SUBARU (580 S HAVANA ST, AURORA, CO 80012, (720) 343-2210), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE SHIFTED OUT OF PARK AFTER THE ENGINE WAS TURNED OFF. THE FAILURE OCCURRED EVERY TIME THE CONTACT PARKED THE VEHICLE AND REMOVED THE KEY FROM THE IGNITION. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHOMP SUBARU (580 S HAVANA ST, AURORA, CO 80012, (720) 343-2210), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500.
Mfg Campaign: 11202977
Recall Date: Apr 22, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE'VE HAD THE CAR FROM NEW LEASE THE BATTERY HAS DIED AT LEAST 4 TIMES. AFTER THE 2ND TIME, WE TOOK IT TO THE DEALER TO BE CHECKED. THEY SAID BATTERY AND CHARGER WERE FINE. IT IS NOT FINE IF THE BATTERY CAN'T HOLD ENOUGH POWER TO START CAR AFTER LEAVING KEY ON ACC FOR 15 MINUTES WITH NO LIGHTS, NO RADIO, NOTHING KNOWINGLY DRAWING POWER. EVEN WHEN THE BATTERY STARTS THE CAR NORMALLY, CRANKING IS SLOW, ALMOST UNABLE TO CRANK. I HAVE HAD TO RESCUE MY WIFE, HER SON-IN-LAW HAS HAD TO, BUT WHAT IF WE AREN'T AVAILABLE. A CAR SHOULD BE GENERALLY ABLE TO START UNLESS YOU'VE LEFT THE LIGHTS ON FOR HOURS. THE LAST SITUATION, DRIVEN TO MCDONALD'S, PARKED AND ENGINE OFF, KEY WAS TURNED TO ACC TO ROLL DOWN WINDOW; NOTHING ELSE. AFTER 15-20 MINUTES, CAR WOULD NOT START, DEAD BATTERY. I HAD TO COME AND JUMP IT.
Corrective Action:
WE'VE HAD THE CAR FROM NEW LEASE THE BATTERY HAS DIED AT LEAST 4 TIMES. AFTER THE 2ND TIME, WE TOOK IT TO THE DEALER TO BE CHECKED. THEY SAID BATTERY AND CHARGER WERE FINE. IT IS NOT FINE IF THE BATTERY CAN'T HOLD ENOUGH POWER TO START CAR AFTER LEAVING KEY ON ACC FOR 15 MINUTES WITH NO LIGHTS, NO RADIO, NOTHING KNOWINGLY DRAWING POWER. EVEN WHEN THE BATTERY STARTS THE CAR NORMALLY, CRANKING IS SLOW, ALMOST UNABLE TO CRANK. I HAVE HAD TO RESCUE MY WIFE, HER SON-IN-LAW HAS HAD TO, BUT WHAT IF WE AREN'T AVAILABLE. A CAR SHOULD BE GENERALLY ABLE TO START UNLESS YOU'VE LEFT THE LIGHTS ON FOR HOURS. THE LAST SITUATION, DRIVEN TO MCDONALD'S, PARKED AND ENGINE OFF, KEY WAS TURNED TO ACC TO ROLL DOWN WINDOW; NOTHING ELSE. AFTER 15-20 MINUTES, CAR WOULD NOT START, DEAD BATTERY. I HAD TO COME AND JUMP IT.
Additional Notes:
WE'VE HAD THE CAR FROM NEW LEASE THE BATTERY HAS DIED AT LEAST 4 TIMES. AFTER THE 2ND TIME, WE TOOK IT TO THE DEALER TO BE CHECKED. THEY SAID BATTERY AND CHARGER WERE FINE. IT IS NOT FINE IF THE BATTERY CAN'T HOLD ENOUGH POWER TO START CAR AFTER LEAVING KEY ON ACC FOR 15 MINUTES WITH NO LIGHTS, NO RADIO, NOTHING KNOWINGLY DRAWING POWER. EVEN WHEN THE BATTERY STARTS THE CAR NORMALLY, CRANKING IS SLOW, ALMOST UNABLE TO CRANK. I HAVE HAD TO RESCUE MY WIFE, HER SON-IN-LAW HAS HAD TO, BUT WHAT IF WE AREN'T AVAILABLE. A CAR SHOULD BE GENERALLY ABLE TO START UNLESS YOU'VE LEFT THE LIGHTS ON FOR HOURS. THE LAST SITUATION, DRIVEN TO MCDONALD'S, PARKED AND ENGINE OFF, KEY WAS TURNED TO ACC TO ROLL DOWN WINDOW; NOTHING ELSE. AFTER 15-20 MINUTES, CAR WOULD NOT START, DEAD BATTERY. I HAD TO COME AND JUMP IT.
Mfg Campaign: 11196601
Recall Date: Apr 16, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING DOWN THERE HIGHWAY IN UTAH WITH NO VEHICLES IN FRONT OF ME. I HEARD A LOUD CRACKING NOISE COME FROM THE PASSENGER SIDE UPPER CORNER OF THE WINDSHIELD. I STOPPED AND INSPECTED THE WINDSHIELD AND DID NOT SEE AND CHIPS OR CRACKS. I KEPT DRIVING ON THE HIGHWAY FOR APPROXIMATELY 4 HOURS AND WHEN I STOPPED I NOTICED A 4 INCH CRACK IN THE UPPER AREA OF THE PASSENGER SIDE WHERE THE ORIGINAL CRACKING NOISE CAME FROM. THERE WAS SIGNIFICANT TEMPERATURE FLUCTUATIONS THIS PAST WEEK WHILE IN UTAH (30F AT NIGHT AND 60-65F DURING THE DAY). THE HIGHWAY WAS SMOOTH (NOT BUMPY OR ROUGH). IT WAS A CLEAR AND SUNNY DAY.
Corrective Action:
I WAS DRIVING DOWN THERE HIGHWAY IN UTAH WITH NO VEHICLES IN FRONT OF ME. I HEARD A LOUD CRACKING NOISE COME FROM THE PASSENGER SIDE UPPER CORNER OF THE WINDSHIELD. I STOPPED AND INSPECTED THE WINDSHIELD AND DID NOT SEE AND CHIPS OR CRACKS. I KEPT DRIVING ON THE HIGHWAY FOR APPROXIMATELY 4 HOURS AND WHEN I STOPPED I NOTICED A 4 INCH CRACK IN THE UPPER AREA OF THE PASSENGER SIDE WHERE THE ORIGINAL CRACKING NOISE CAME FROM. THERE WAS SIGNIFICANT TEMPERATURE FLUCTUATIONS THIS PAST WEEK WHILE IN UTAH (30F AT NIGHT AND 60-65F DURING THE DAY). THE HIGHWAY WAS SMOOTH (NOT BUMPY OR ROUGH). IT WAS A CLEAR AND SUNNY DAY.
Additional Notes:
I WAS DRIVING DOWN THERE HIGHWAY IN UTAH WITH NO VEHICLES IN FRONT OF ME. I HEARD A LOUD CRACKING NOISE COME FROM THE PASSENGER SIDE UPPER CORNER OF THE WINDSHIELD. I STOPPED AND INSPECTED THE WINDSHIELD AND DID NOT SEE AND CHIPS OR CRACKS. I KEPT DRIVING ON THE HIGHWAY FOR APPROXIMATELY 4 HOURS AND WHEN I STOPPED I NOTICED A 4 INCH CRACK IN THE UPPER AREA OF THE PASSENGER SIDE WHERE THE ORIGINAL CRACKING NOISE CAME FROM. THERE WAS SIGNIFICANT TEMPERATURE FLUCTUATIONS THIS PAST WEEK WHILE IN UTAH (30F AT NIGHT AND 60-65F DURING THE DAY). THE HIGHWAY WAS SMOOTH (NOT BUMPY OR ROUGH). IT WAS A CLEAR AND SUNNY DAY.
Mfg Campaign: 11196017
Recall Date: Apr 13, 2019
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