Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Consumer Complaints
724 ComplaintsSubaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
STEERING STICKS WHILE IN A TURN AND RESISTS THE DRIVERS INPUT TO STRAIGHTEN THE WHEEL, CAUSING EITHER FAILURE TO STRAIGHTEN ON DEMAND OR OVER-STEERING TO OPPOSITE SIDE WHILE ATTEMPTING TO STRAIGHTEN. THIS IS AN INTERMITTENT ISSUE AND VARIES IN BOTH FREQUENCY AND SEVERITY, AND TYPICALLY OCCURS DURING EACH USE OF THE VEHICLE. THE MALFUNCTION SEEMS TO OCCUR MORE FREQUENTLY DURING SUSTAINED LEFT TURNS, AND IS MOST PROBLEMATIC ON CURVY ROADS WHERE FAILURE TO STRAIGHTEN WHEELS OR OVER-STEERING TO OPPOSITE SIDE COULD BE CATASTROPHIC. THE MALFUNCTION OCCURS WHILE IN A TURNING MOTION ON CITY STREETS AND ON CURVY HIGHWAYS, USUALLY WHEN WHEEL IS TURNED MORE THAN ~20 DEGREES AND SUSTAINED BRIEFLY. THE ISSUE WAS REPORTED TO THE SUBARU DEALER. THEY DROVE AND INSPECTED THE CAR AND WERE UNABLE TO FIX OR DIAGNOSE THE PROBLEM. THE CAR IS NEW AND WAS RECEIVED ON 06/09/2017.
Corrective Action:
STEERING STICKS WHILE IN A TURN AND RESISTS THE DRIVERS INPUT TO STRAIGHTEN THE WHEEL, CAUSING EITHER FAILURE TO STRAIGHTEN ON DEMAND OR OVER-STEERING TO OPPOSITE SIDE WHILE ATTEMPTING TO STRAIGHTEN. THIS IS AN INTERMITTENT ISSUE AND VARIES IN BOTH FREQUENCY AND SEVERITY, AND TYPICALLY OCCURS DURING EACH USE OF THE VEHICLE. THE MALFUNCTION SEEMS TO OCCUR MORE FREQUENTLY DURING SUSTAINED LEFT TURNS, AND IS MOST PROBLEMATIC ON CURVY ROADS WHERE FAILURE TO STRAIGHTEN WHEELS OR OVER-STEERING TO OPPOSITE SIDE COULD BE CATASTROPHIC. THE MALFUNCTION OCCURS WHILE IN A TURNING MOTION ON CITY STREETS AND ON CURVY HIGHWAYS, USUALLY WHEN WHEEL IS TURNED MORE THAN ~20 DEGREES AND SUSTAINED BRIEFLY. THE ISSUE WAS REPORTED TO THE SUBARU DEALER. THEY DROVE AND INSPECTED THE CAR AND WERE UNABLE TO FIX OR DIAGNOSE THE PROBLEM. THE CAR IS NEW AND WAS RECEIVED ON 06/09/2017.
Additional Notes:
STEERING STICKS WHILE IN A TURN AND RESISTS THE DRIVERS INPUT TO STRAIGHTEN THE WHEEL, CAUSING EITHER FAILURE TO STRAIGHTEN ON DEMAND OR OVER-STEERING TO OPPOSITE SIDE WHILE ATTEMPTING TO STRAIGHTEN. THIS IS AN INTERMITTENT ISSUE AND VARIES IN BOTH FREQUENCY AND SEVERITY, AND TYPICALLY OCCURS DURING EACH USE OF THE VEHICLE. THE MALFUNCTION SEEMS TO OCCUR MORE FREQUENTLY DURING SUSTAINED LEFT TURNS, AND IS MOST PROBLEMATIC ON CURVY ROADS WHERE FAILURE TO STRAIGHTEN WHEELS OR OVER-STEERING TO OPPOSITE SIDE COULD BE CATASTROPHIC. THE MALFUNCTION OCCURS WHILE IN A TURNING MOTION ON CITY STREETS AND ON CURVY HIGHWAYS, USUALLY WHEN WHEEL IS TURNED MORE THAN ~20 DEGREES AND SUSTAINED BRIEFLY. THE ISSUE WAS REPORTED TO THE SUBARU DEALER. THEY DROVE AND INSPECTED THE CAR AND WERE UNABLE TO FIX OR DIAGNOSE THE PROBLEM. THE CAR IS NEW AND WAS RECEIVED ON 06/09/2017.
Mfg Campaign: 11002946
Recall Date: Jul 4, 2017
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR STALLS WHEN MAKING HARD LEFT TURN WITH LESS THAN 1/4 TANK OF GAS CAR WAS STOPPED AND LURKED LEFT. COULD EAILY REPEAT THE PROBLEM IN AN EMPTY PARKING LOT. FILLED GAS TANK AND PROBLEM DISSAPEARED.
Corrective Action:
CAR STALLS WHEN MAKING HARD LEFT TURN WITH LESS THAN 1/4 TANK OF GAS CAR WAS STOPPED AND LURKED LEFT. COULD EAILY REPEAT THE PROBLEM IN AN EMPTY PARKING LOT. FILLED GAS TANK AND PROBLEM DISSAPEARED.
Additional Notes:
CAR STALLS WHEN MAKING HARD LEFT TURN WITH LESS THAN 1/4 TANK OF GAS CAR WAS STOPPED AND LURKED LEFT. COULD EAILY REPEAT THE PROBLEM IN AN EMPTY PARKING LOT. FILLED GAS TANK AND PROBLEM DISSAPEARED.
Mfg Campaign: 10992823
Recall Date: Jun 2, 2017
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN CLOSING REAR POWER LIFT GATE, A STROLLER FELL PARTLY OUT OF THE TRUNK. I INSTINCTIVELY GRABBED IT, AND THE GATE HIT THE BACK OF MY HEAD AND STARTED TO SLAM ME INTO THE CAR BEFORE I COULD PULL MY HEAD OUT. THE DOOR DID NOT STOP CLOSING. ACCORDING TO THE SUBARU INSTRUCTION MANUAL, THE REAR GATE CAN CAUSE SERIOUS PERSONAL INJURY BY ENTRAPMENT. THE DOOR DID NOT STOP WHEN ENCOUNTERING RESISTANCE (MY HEAD). THE DEALER SAYS THAT I CANNOT CHANGE THIS TO A MANUAL CONTROL REAR HATCH WITHOUT DESTROYING THE STRUTS THAT HOLD THE DOOR UP. I CAN CLOSE IT MANUALLY AS LONG AS I REMEMBER TO TAKE THE HEIGHT CONTROL OFF WITH A BUTTON ON THE FRONT DASH EVERY TIME I USE THE CAR OUTSIDE THE GARAGE. WHEN HEIGHT CONTROL IS ON, WHICH IS THE ONLY WAY TO STOP THE REAR DOOR BEFORE IT OPENS FULLY AND THEREFORE MUST BE USED IN OUR GARAGE, YOU CANNOT CLOSE IT MANUALLY. SINCE IT CLOSES SLOWLY (8 SECONDS -- LONG FOR CLOSING A DOOR), YOU HAVE TO BE VERY AWARE OF CHILDREN'S MOVEMENTS, WHICH ARE OFTEN RAPID, AND SUPPRESS YOUR OWN REACTIONS IF SOMETHING STARTS TO FALL OUT. THE DOOR SHOULD STOP READILY IF IT ENCOUNTERS AN OBJECT EVEN AS SMALL AS A FINGER OR ELSE IT SHOULD BE MANUAL AND YOU SHOULD BE ABLE TO STOP IT AT DIFFERENT HEIGHTS WHEN OPENING IT MANUALLY.
Corrective Action:
WHEN CLOSING REAR POWER LIFT GATE, A STROLLER FELL PARTLY OUT OF THE TRUNK. I INSTINCTIVELY GRABBED IT, AND THE GATE HIT THE BACK OF MY HEAD AND STARTED TO SLAM ME INTO THE CAR BEFORE I COULD PULL MY HEAD OUT. THE DOOR DID NOT STOP CLOSING. ACCORDING TO THE SUBARU INSTRUCTION MANUAL, THE REAR GATE CAN CAUSE SERIOUS PERSONAL INJURY BY ENTRAPMENT. THE DOOR DID NOT STOP WHEN ENCOUNTERING RESISTANCE (MY HEAD). THE DEALER SAYS THAT I CANNOT CHANGE THIS TO A MANUAL CONTROL REAR HATCH WITHOUT DESTROYING THE STRUTS THAT HOLD THE DOOR UP. I CAN CLOSE IT MANUALLY AS LONG AS I REMEMBER TO TAKE THE HEIGHT CONTROL OFF WITH A BUTTON ON THE FRONT DASH EVERY TIME I USE THE CAR OUTSIDE THE GARAGE. WHEN HEIGHT CONTROL IS ON, WHICH IS THE ONLY WAY TO STOP THE REAR DOOR BEFORE IT OPENS FULLY AND THEREFORE MUST BE USED IN OUR GARAGE, YOU CANNOT CLOSE IT MANUALLY. SINCE IT CLOSES SLOWLY (8 SECONDS -- LONG FOR CLOSING A DOOR), YOU HAVE TO BE VERY AWARE OF CHILDREN'S MOVEMENTS, WHICH ARE OFTEN RAPID, AND SUPPRESS YOUR OWN REACTIONS IF SOMETHING STARTS TO FALL OUT. THE DOOR SHOULD STOP READILY IF IT ENCOUNTERS AN OBJECT EVEN AS SMALL AS A FINGER OR ELSE IT SHOULD BE MANUAL AND YOU SHOULD BE ABLE TO STOP IT AT DIFFERENT HEIGHTS WHEN OPENING IT MANUALLY.
Additional Notes:
WHEN CLOSING REAR POWER LIFT GATE, A STROLLER FELL PARTLY OUT OF THE TRUNK. I INSTINCTIVELY GRABBED IT, AND THE GATE HIT THE BACK OF MY HEAD AND STARTED TO SLAM ME INTO THE CAR BEFORE I COULD PULL MY HEAD OUT. THE DOOR DID NOT STOP CLOSING. ACCORDING TO THE SUBARU INSTRUCTION MANUAL, THE REAR GATE CAN CAUSE SERIOUS PERSONAL INJURY BY ENTRAPMENT. THE DOOR DID NOT STOP WHEN ENCOUNTERING RESISTANCE (MY HEAD). THE DEALER SAYS THAT I CANNOT CHANGE THIS TO A MANUAL CONTROL REAR HATCH WITHOUT DESTROYING THE STRUTS THAT HOLD THE DOOR UP. I CAN CLOSE IT MANUALLY AS LONG AS I REMEMBER TO TAKE THE HEIGHT CONTROL OFF WITH A BUTTON ON THE FRONT DASH EVERY TIME I USE THE CAR OUTSIDE THE GARAGE. WHEN HEIGHT CONTROL IS ON, WHICH IS THE ONLY WAY TO STOP THE REAR DOOR BEFORE IT OPENS FULLY AND THEREFORE MUST BE USED IN OUR GARAGE, YOU CANNOT CLOSE IT MANUALLY. SINCE IT CLOSES SLOWLY (8 SECONDS -- LONG FOR CLOSING A DOOR), YOU HAVE TO BE VERY AWARE OF CHILDREN'S MOVEMENTS, WHICH ARE OFTEN RAPID, AND SUPPRESS YOUR OWN REACTIONS IF SOMETHING STARTS TO FALL OUT. THE DOOR SHOULD STOP READILY IF IT ENCOUNTERS AN OBJECT EVEN AS SMALL AS A FINGER OR ELSE IT SHOULD BE MANUAL AND YOU SHOULD BE ABLE TO STOP IT AT DIFFERENT HEIGHTS WHEN OPENING IT MANUALLY.
Mfg Campaign: 10990914
Recall Date: May 22, 2017
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
DRIVER'S SUBARU WAS STRUCK FROM BEHIND BY A BOX TRUCK WHILE STATIONARY ON A HIGHWAY (DRIVER HAD STOPPED JUST SHORT OF A MULTI-CAR COLLISION BUT THE BOX TRUCK BEHIND HER WAS UNABLE TO STOP); BOX TRUCK PUSHED THE SUBARU INTO THE CAR IN FRONT. DRIVER'S SEATBELT WAS ON, BUT DRIVER'S CHEST STRUCK THE STEERING WHEEL AND HER HEAD POSSIBLY HIT THE SIDE WINDOW. AIRBAGS DID NOT DEPLOY AND SEATBELT DID NOT STOP DRIVER FROM STRIKING STEERING WHEEL. ALSO, THE EMPTY FRONT PASSENGER SEAT ROCKETED FORWARD ON ITS RAILS ALL THE WAY TO THE FRONT, AND AT LEAST THREE HINGES FLEW OFF THE PASSENGER SEAT RAIL MECHANISM.
Corrective Action:
DRIVER'S SUBARU WAS STRUCK FROM BEHIND BY A BOX TRUCK WHILE STATIONARY ON A HIGHWAY (DRIVER HAD STOPPED JUST SHORT OF A MULTI-CAR COLLISION BUT THE BOX TRUCK BEHIND HER WAS UNABLE TO STOP); BOX TRUCK PUSHED THE SUBARU INTO THE CAR IN FRONT. DRIVER'S SEATBELT WAS ON, BUT DRIVER'S CHEST STRUCK THE STEERING WHEEL AND HER HEAD POSSIBLY HIT THE SIDE WINDOW. AIRBAGS DID NOT DEPLOY AND SEATBELT DID NOT STOP DRIVER FROM STRIKING STEERING WHEEL. ALSO, THE EMPTY FRONT PASSENGER SEAT ROCKETED FORWARD ON ITS RAILS ALL THE WAY TO THE FRONT, AND AT LEAST THREE HINGES FLEW OFF THE PASSENGER SEAT RAIL MECHANISM.
Additional Notes:
DRIVER'S SUBARU WAS STRUCK FROM BEHIND BY A BOX TRUCK WHILE STATIONARY ON A HIGHWAY (DRIVER HAD STOPPED JUST SHORT OF A MULTI-CAR COLLISION BUT THE BOX TRUCK BEHIND HER WAS UNABLE TO STOP); BOX TRUCK PUSHED THE SUBARU INTO THE CAR IN FRONT. DRIVER'S SEATBELT WAS ON, BUT DRIVER'S CHEST STRUCK THE STEERING WHEEL AND HER HEAD POSSIBLY HIT THE SIDE WINDOW. AIRBAGS DID NOT DEPLOY AND SEATBELT DID NOT STOP DRIVER FROM STRIKING STEERING WHEEL. ALSO, THE EMPTY FRONT PASSENGER SEAT ROCKETED FORWARD ON ITS RAILS ALL THE WAY TO THE FRONT, AND AT LEAST THREE HINGES FLEW OFF THE PASSENGER SEAT RAIL MECHANISM.
Mfg Campaign: 10986045
Recall Date: May 16, 2017
Subaru Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
DRIVER'S SUBARU WAS STRUCK FROM BEHIND BY A BOX TRUCK WHILE STATIONARY ON A HIGHWAY (DRIVER HAD STOPPED JUST SHORT OF A MULTI-CAR COLLISION BUT THE BOX TRUCK BEHIND HER WAS UNABLE TO STOP); BOX TRUCK PUSHED THE SUBARU INTO THE CAR IN FRONT. DRIVER'S SEATBELT WAS ON, BUT DRIVER'S CHEST STRUCK THE STEERING WHEEL AND HER HEAD POSSIBLY HIT THE SIDE WINDOW. AIRBAGS DID NOT DEPLOY AND SEATBELT DID NOT STOP DRIVER FROM STRIKING STEERING WHEEL. ALSO, THE EMPTY FRONT PASSENGER SEAT ROCKETED FORWARD ON ITS RAILS ALL THE WAY TO THE FRONT, AND AT LEAST THREE HINGES FLEW OFF THE PASSENGER SEAT RAIL MECHANISM.
Corrective Action:
DRIVER'S SUBARU WAS STRUCK FROM BEHIND BY A BOX TRUCK WHILE STATIONARY ON A HIGHWAY (DRIVER HAD STOPPED JUST SHORT OF A MULTI-CAR COLLISION BUT THE BOX TRUCK BEHIND HER WAS UNABLE TO STOP); BOX TRUCK PUSHED THE SUBARU INTO THE CAR IN FRONT. DRIVER'S SEATBELT WAS ON, BUT DRIVER'S CHEST STRUCK THE STEERING WHEEL AND HER HEAD POSSIBLY HIT THE SIDE WINDOW. AIRBAGS DID NOT DEPLOY AND SEATBELT DID NOT STOP DRIVER FROM STRIKING STEERING WHEEL. ALSO, THE EMPTY FRONT PASSENGER SEAT ROCKETED FORWARD ON ITS RAILS ALL THE WAY TO THE FRONT, AND AT LEAST THREE HINGES FLEW OFF THE PASSENGER SEAT RAIL MECHANISM.
Additional Notes:
DRIVER'S SUBARU WAS STRUCK FROM BEHIND BY A BOX TRUCK WHILE STATIONARY ON A HIGHWAY (DRIVER HAD STOPPED JUST SHORT OF A MULTI-CAR COLLISION BUT THE BOX TRUCK BEHIND HER WAS UNABLE TO STOP); BOX TRUCK PUSHED THE SUBARU INTO THE CAR IN FRONT. DRIVER'S SEATBELT WAS ON, BUT DRIVER'S CHEST STRUCK THE STEERING WHEEL AND HER HEAD POSSIBLY HIT THE SIDE WINDOW. AIRBAGS DID NOT DEPLOY AND SEATBELT DID NOT STOP DRIVER FROM STRIKING STEERING WHEEL. ALSO, THE EMPTY FRONT PASSENGER SEAT ROCKETED FORWARD ON ITS RAILS ALL THE WAY TO THE FRONT, AND AT LEAST THREE HINGES FLEW OFF THE PASSENGER SEAT RAIL MECHANISM.
Mfg Campaign: 10986045
Recall Date: May 16, 2017
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
DRIVER'S SUBARU WAS STRUCK FROM BEHIND BY A BOX TRUCK WHILE STATIONARY ON A HIGHWAY (DRIVER HAD STOPPED JUST SHORT OF A MULTI-CAR COLLISION BUT THE BOX TRUCK BEHIND HER WAS UNABLE TO STOP); BOX TRUCK PUSHED THE SUBARU INTO THE CAR IN FRONT. DRIVER'S SEATBELT WAS ON, BUT DRIVER'S CHEST STRUCK THE STEERING WHEEL AND HER HEAD POSSIBLY HIT THE SIDE WINDOW. AIRBAGS DID NOT DEPLOY AND SEATBELT DID NOT STOP DRIVER FROM STRIKING STEERING WHEEL. ALSO, THE EMPTY FRONT PASSENGER SEAT ROCKETED FORWARD ON ITS RAILS ALL THE WAY TO THE FRONT, AND AT LEAST THREE HINGES FLEW OFF THE PASSENGER SEAT RAIL MECHANISM.
Corrective Action:
DRIVER'S SUBARU WAS STRUCK FROM BEHIND BY A BOX TRUCK WHILE STATIONARY ON A HIGHWAY (DRIVER HAD STOPPED JUST SHORT OF A MULTI-CAR COLLISION BUT THE BOX TRUCK BEHIND HER WAS UNABLE TO STOP); BOX TRUCK PUSHED THE SUBARU INTO THE CAR IN FRONT. DRIVER'S SEATBELT WAS ON, BUT DRIVER'S CHEST STRUCK THE STEERING WHEEL AND HER HEAD POSSIBLY HIT THE SIDE WINDOW. AIRBAGS DID NOT DEPLOY AND SEATBELT DID NOT STOP DRIVER FROM STRIKING STEERING WHEEL. ALSO, THE EMPTY FRONT PASSENGER SEAT ROCKETED FORWARD ON ITS RAILS ALL THE WAY TO THE FRONT, AND AT LEAST THREE HINGES FLEW OFF THE PASSENGER SEAT RAIL MECHANISM.
Additional Notes:
DRIVER'S SUBARU WAS STRUCK FROM BEHIND BY A BOX TRUCK WHILE STATIONARY ON A HIGHWAY (DRIVER HAD STOPPED JUST SHORT OF A MULTI-CAR COLLISION BUT THE BOX TRUCK BEHIND HER WAS UNABLE TO STOP); BOX TRUCK PUSHED THE SUBARU INTO THE CAR IN FRONT. DRIVER'S SEATBELT WAS ON, BUT DRIVER'S CHEST STRUCK THE STEERING WHEEL AND HER HEAD POSSIBLY HIT THE SIDE WINDOW. AIRBAGS DID NOT DEPLOY AND SEATBELT DID NOT STOP DRIVER FROM STRIKING STEERING WHEEL. ALSO, THE EMPTY FRONT PASSENGER SEAT ROCKETED FORWARD ON ITS RAILS ALL THE WAY TO THE FRONT, AND AT LEAST THREE HINGES FLEW OFF THE PASSENGER SEAT RAIL MECHANISM.
Mfg Campaign: 10986045
Recall Date: May 16, 2017
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FORESTER - 500 MILES - CONSISTENT AND CONTINUING PROBLEMS: CAR LURCHES FORWARD ON ITS OWN IN FIRST GEAR. - IN MOTION ENGINE NOT ONLY HAS EXCESSIVE (CAN LAST 5 SECONDS OR MORE) "REV-HANGS" SHIFTING UP FROM ANY GEAR BUT ACTUALLY INCREASES BY 700-900 RPMS. THIS HAS CAUSED DIFFICULTY IN SLOWING DOWN (REDUCING SPEED WITH DOWNSHIFT). WHEN USING BRAKE TO REDUCE SPEED WHEN THIS OCCURS, THE ENGINE WILL BEGIN TO RACE, INCREASING UP TO 1500 OR MORE RPMS, DIFFICULT TO CONTROL VEHICLE. - IN MOTION 4TH GEAR - STICK SHIFT VIBRATES EXCESSIVELY - SO MUCH SO IT IS VISIBLE TO THE EYE AND SEEMS LIKE IT WILL HAVE TO WEAR OUT FROM THE FRICTION, - IN MOTION (INTERMITTENT) WHEN VEHICLE DYNAMICS CONTROL ENGAGES ON UPWARD INCLINE A VERY LOUD (MULTIPLE) BANGING OCCURS AT THE REA CAR LURCHES . - TURNING, IN MOTION. ENGINE NOISE IS EXTREMELY LOUD COMPARED TO OTHER 2017 FORESTERS I HAVE DRIVEN.CAN SOUND LIKE IT IS READY TO THROW A ROD IN THE NEAR FUTURE - IN MOTION AND STATIONARY SUBARU STATES ALL IS NORMAL. SERVICE MANAGE AT DEALER STATES LOUD ENGINE IS DEFINITELY NOT NORMAL FOR THE 2017 MODEL AND HE EXPERIENCE THE EXCESSIVE REV-HANG BUT DOESN'T KNOW WHAT TO DO THESE THINGS BECAUSE SUBARU SAYS THIS IS NORMAL ARE NORMAL.
Corrective Action:
FORESTER - 500 MILES - CONSISTENT AND CONTINUING PROBLEMS: CAR LURCHES FORWARD ON ITS OWN IN FIRST GEAR. - IN MOTION ENGINE NOT ONLY HAS EXCESSIVE (CAN LAST 5 SECONDS OR MORE) "REV-HANGS" SHIFTING UP FROM ANY GEAR BUT ACTUALLY INCREASES BY 700-900 RPMS. THIS HAS CAUSED DIFFICULTY IN SLOWING DOWN (REDUCING SPEED WITH DOWNSHIFT). WHEN USING BRAKE TO REDUCE SPEED WHEN THIS OCCURS, THE ENGINE WILL BEGIN TO RACE, INCREASING UP TO 1500 OR MORE RPMS, DIFFICULT TO CONTROL VEHICLE. - IN MOTION 4TH GEAR - STICK SHIFT VIBRATES EXCESSIVELY - SO MUCH SO IT IS VISIBLE TO THE EYE AND SEEMS LIKE IT WILL HAVE TO WEAR OUT FROM THE FRICTION, - IN MOTION (INTERMITTENT) WHEN VEHICLE DYNAMICS CONTROL ENGAGES ON UPWARD INCLINE A VERY LOUD (MULTIPLE) BANGING OCCURS AT THE REA CAR LURCHES . - TURNING, IN MOTION. ENGINE NOISE IS EXTREMELY LOUD COMPARED TO OTHER 2017 FORESTERS I HAVE DRIVEN.CAN SOUND LIKE IT IS READY TO THROW A ROD IN THE NEAR FUTURE - IN MOTION AND STATIONARY SUBARU STATES ALL IS NORMAL. SERVICE MANAGE AT DEALER STATES LOUD ENGINE IS DEFINITELY NOT NORMAL FOR THE 2017 MODEL AND HE EXPERIENCE THE EXCESSIVE REV-HANG BUT DOESN'T KNOW WHAT TO DO THESE THINGS BECAUSE SUBARU SAYS THIS IS NORMAL ARE NORMAL.
Additional Notes:
FORESTER - 500 MILES - CONSISTENT AND CONTINUING PROBLEMS: CAR LURCHES FORWARD ON ITS OWN IN FIRST GEAR. - IN MOTION ENGINE NOT ONLY HAS EXCESSIVE (CAN LAST 5 SECONDS OR MORE) "REV-HANGS" SHIFTING UP FROM ANY GEAR BUT ACTUALLY INCREASES BY 700-900 RPMS. THIS HAS CAUSED DIFFICULTY IN SLOWING DOWN (REDUCING SPEED WITH DOWNSHIFT). WHEN USING BRAKE TO REDUCE SPEED WHEN THIS OCCURS, THE ENGINE WILL BEGIN TO RACE, INCREASING UP TO 1500 OR MORE RPMS, DIFFICULT TO CONTROL VEHICLE. - IN MOTION 4TH GEAR - STICK SHIFT VIBRATES EXCESSIVELY - SO MUCH SO IT IS VISIBLE TO THE EYE AND SEEMS LIKE IT WILL HAVE TO WEAR OUT FROM THE FRICTION, - IN MOTION (INTERMITTENT) WHEN VEHICLE DYNAMICS CONTROL ENGAGES ON UPWARD INCLINE A VERY LOUD (MULTIPLE) BANGING OCCURS AT THE REA CAR LURCHES . - TURNING, IN MOTION. ENGINE NOISE IS EXTREMELY LOUD COMPARED TO OTHER 2017 FORESTERS I HAVE DRIVEN.CAN SOUND LIKE IT IS READY TO THROW A ROD IN THE NEAR FUTURE - IN MOTION AND STATIONARY SUBARU STATES ALL IS NORMAL. SERVICE MANAGE AT DEALER STATES LOUD ENGINE IS DEFINITELY NOT NORMAL FOR THE 2017 MODEL AND HE EXPERIENCE THE EXCESSIVE REV-HANG BUT DOESN'T KNOW WHAT TO DO THESE THINGS BECAUSE SUBARU SAYS THIS IS NORMAL ARE NORMAL.
Mfg Campaign: 10959901
Recall Date: Mar 10, 2017
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FORESTER - 500 MILES - CONSISTENT AND CONTINUING PROBLEMS: CAR LURCHES FORWARD ON ITS OWN IN FIRST GEAR. - IN MOTION ENGINE NOT ONLY HAS EXCESSIVE (CAN LAST 5 SECONDS OR MORE) "REV-HANGS" SHIFTING UP FROM ANY GEAR BUT ACTUALLY INCREASES BY 700-900 RPMS. THIS HAS CAUSED DIFFICULTY IN SLOWING DOWN (REDUCING SPEED WITH DOWNSHIFT). WHEN USING BRAKE TO REDUCE SPEED WHEN THIS OCCURS, THE ENGINE WILL BEGIN TO RACE, INCREASING UP TO 1500 OR MORE RPMS, DIFFICULT TO CONTROL VEHICLE. - IN MOTION 4TH GEAR - STICK SHIFT VIBRATES EXCESSIVELY - SO MUCH SO IT IS VISIBLE TO THE EYE AND SEEMS LIKE IT WILL HAVE TO WEAR OUT FROM THE FRICTION, - IN MOTION (INTERMITTENT) WHEN VEHICLE DYNAMICS CONTROL ENGAGES ON UPWARD INCLINE A VERY LOUD (MULTIPLE) BANGING OCCURS AT THE REA CAR LURCHES . - TURNING, IN MOTION. ENGINE NOISE IS EXTREMELY LOUD COMPARED TO OTHER 2017 FORESTERS I HAVE DRIVEN.CAN SOUND LIKE IT IS READY TO THROW A ROD IN THE NEAR FUTURE - IN MOTION AND STATIONARY SUBARU STATES ALL IS NORMAL. SERVICE MANAGE AT DEALER STATES LOUD ENGINE IS DEFINITELY NOT NORMAL FOR THE 2017 MODEL AND HE EXPERIENCE THE EXCESSIVE REV-HANG BUT DOESN'T KNOW WHAT TO DO THESE THINGS BECAUSE SUBARU SAYS THIS IS NORMAL ARE NORMAL.
Corrective Action:
FORESTER - 500 MILES - CONSISTENT AND CONTINUING PROBLEMS: CAR LURCHES FORWARD ON ITS OWN IN FIRST GEAR. - IN MOTION ENGINE NOT ONLY HAS EXCESSIVE (CAN LAST 5 SECONDS OR MORE) "REV-HANGS" SHIFTING UP FROM ANY GEAR BUT ACTUALLY INCREASES BY 700-900 RPMS. THIS HAS CAUSED DIFFICULTY IN SLOWING DOWN (REDUCING SPEED WITH DOWNSHIFT). WHEN USING BRAKE TO REDUCE SPEED WHEN THIS OCCURS, THE ENGINE WILL BEGIN TO RACE, INCREASING UP TO 1500 OR MORE RPMS, DIFFICULT TO CONTROL VEHICLE. - IN MOTION 4TH GEAR - STICK SHIFT VIBRATES EXCESSIVELY - SO MUCH SO IT IS VISIBLE TO THE EYE AND SEEMS LIKE IT WILL HAVE TO WEAR OUT FROM THE FRICTION, - IN MOTION (INTERMITTENT) WHEN VEHICLE DYNAMICS CONTROL ENGAGES ON UPWARD INCLINE A VERY LOUD (MULTIPLE) BANGING OCCURS AT THE REA CAR LURCHES . - TURNING, IN MOTION. ENGINE NOISE IS EXTREMELY LOUD COMPARED TO OTHER 2017 FORESTERS I HAVE DRIVEN.CAN SOUND LIKE IT IS READY TO THROW A ROD IN THE NEAR FUTURE - IN MOTION AND STATIONARY SUBARU STATES ALL IS NORMAL. SERVICE MANAGE AT DEALER STATES LOUD ENGINE IS DEFINITELY NOT NORMAL FOR THE 2017 MODEL AND HE EXPERIENCE THE EXCESSIVE REV-HANG BUT DOESN'T KNOW WHAT TO DO THESE THINGS BECAUSE SUBARU SAYS THIS IS NORMAL ARE NORMAL.
Additional Notes:
FORESTER - 500 MILES - CONSISTENT AND CONTINUING PROBLEMS: CAR LURCHES FORWARD ON ITS OWN IN FIRST GEAR. - IN MOTION ENGINE NOT ONLY HAS EXCESSIVE (CAN LAST 5 SECONDS OR MORE) "REV-HANGS" SHIFTING UP FROM ANY GEAR BUT ACTUALLY INCREASES BY 700-900 RPMS. THIS HAS CAUSED DIFFICULTY IN SLOWING DOWN (REDUCING SPEED WITH DOWNSHIFT). WHEN USING BRAKE TO REDUCE SPEED WHEN THIS OCCURS, THE ENGINE WILL BEGIN TO RACE, INCREASING UP TO 1500 OR MORE RPMS, DIFFICULT TO CONTROL VEHICLE. - IN MOTION 4TH GEAR - STICK SHIFT VIBRATES EXCESSIVELY - SO MUCH SO IT IS VISIBLE TO THE EYE AND SEEMS LIKE IT WILL HAVE TO WEAR OUT FROM THE FRICTION, - IN MOTION (INTERMITTENT) WHEN VEHICLE DYNAMICS CONTROL ENGAGES ON UPWARD INCLINE A VERY LOUD (MULTIPLE) BANGING OCCURS AT THE REA CAR LURCHES . - TURNING, IN MOTION. ENGINE NOISE IS EXTREMELY LOUD COMPARED TO OTHER 2017 FORESTERS I HAVE DRIVEN.CAN SOUND LIKE IT IS READY TO THROW A ROD IN THE NEAR FUTURE - IN MOTION AND STATIONARY SUBARU STATES ALL IS NORMAL. SERVICE MANAGE AT DEALER STATES LOUD ENGINE IS DEFINITELY NOT NORMAL FOR THE 2017 MODEL AND HE EXPERIENCE THE EXCESSIVE REV-HANG BUT DOESN'T KNOW WHAT TO DO THESE THINGS BECAUSE SUBARU SAYS THIS IS NORMAL ARE NORMAL.
Mfg Campaign: 10959901
Recall Date: Mar 10, 2017
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
FORESTER - 500 MILES - CONSISTENT AND CONTINUING PROBLEMS: CAR LURCHES FORWARD ON ITS OWN IN FIRST GEAR. - IN MOTION ENGINE NOT ONLY HAS EXCESSIVE (CAN LAST 5 SECONDS OR MORE) "REV-HANGS" SHIFTING UP FROM ANY GEAR BUT ACTUALLY INCREASES BY 700-900 RPMS. THIS HAS CAUSED DIFFICULTY IN SLOWING DOWN (REDUCING SPEED WITH DOWNSHIFT). WHEN USING BRAKE TO REDUCE SPEED WHEN THIS OCCURS, THE ENGINE WILL BEGIN TO RACE, INCREASING UP TO 1500 OR MORE RPMS, DIFFICULT TO CONTROL VEHICLE. - IN MOTION 4TH GEAR - STICK SHIFT VIBRATES EXCESSIVELY - SO MUCH SO IT IS VISIBLE TO THE EYE AND SEEMS LIKE IT WILL HAVE TO WEAR OUT FROM THE FRICTION, - IN MOTION (INTERMITTENT) WHEN VEHICLE DYNAMICS CONTROL ENGAGES ON UPWARD INCLINE A VERY LOUD (MULTIPLE) BANGING OCCURS AT THE REA CAR LURCHES . - TURNING, IN MOTION. ENGINE NOISE IS EXTREMELY LOUD COMPARED TO OTHER 2017 FORESTERS I HAVE DRIVEN.CAN SOUND LIKE IT IS READY TO THROW A ROD IN THE NEAR FUTURE - IN MOTION AND STATIONARY SUBARU STATES ALL IS NORMAL. SERVICE MANAGE AT DEALER STATES LOUD ENGINE IS DEFINITELY NOT NORMAL FOR THE 2017 MODEL AND HE EXPERIENCE THE EXCESSIVE REV-HANG BUT DOESN'T KNOW WHAT TO DO THESE THINGS BECAUSE SUBARU SAYS THIS IS NORMAL ARE NORMAL.
Corrective Action:
FORESTER - 500 MILES - CONSISTENT AND CONTINUING PROBLEMS: CAR LURCHES FORWARD ON ITS OWN IN FIRST GEAR. - IN MOTION ENGINE NOT ONLY HAS EXCESSIVE (CAN LAST 5 SECONDS OR MORE) "REV-HANGS" SHIFTING UP FROM ANY GEAR BUT ACTUALLY INCREASES BY 700-900 RPMS. THIS HAS CAUSED DIFFICULTY IN SLOWING DOWN (REDUCING SPEED WITH DOWNSHIFT). WHEN USING BRAKE TO REDUCE SPEED WHEN THIS OCCURS, THE ENGINE WILL BEGIN TO RACE, INCREASING UP TO 1500 OR MORE RPMS, DIFFICULT TO CONTROL VEHICLE. - IN MOTION 4TH GEAR - STICK SHIFT VIBRATES EXCESSIVELY - SO MUCH SO IT IS VISIBLE TO THE EYE AND SEEMS LIKE IT WILL HAVE TO WEAR OUT FROM THE FRICTION, - IN MOTION (INTERMITTENT) WHEN VEHICLE DYNAMICS CONTROL ENGAGES ON UPWARD INCLINE A VERY LOUD (MULTIPLE) BANGING OCCURS AT THE REA CAR LURCHES . - TURNING, IN MOTION. ENGINE NOISE IS EXTREMELY LOUD COMPARED TO OTHER 2017 FORESTERS I HAVE DRIVEN.CAN SOUND LIKE IT IS READY TO THROW A ROD IN THE NEAR FUTURE - IN MOTION AND STATIONARY SUBARU STATES ALL IS NORMAL. SERVICE MANAGE AT DEALER STATES LOUD ENGINE IS DEFINITELY NOT NORMAL FOR THE 2017 MODEL AND HE EXPERIENCE THE EXCESSIVE REV-HANG BUT DOESN'T KNOW WHAT TO DO THESE THINGS BECAUSE SUBARU SAYS THIS IS NORMAL ARE NORMAL.
Additional Notes:
FORESTER - 500 MILES - CONSISTENT AND CONTINUING PROBLEMS: CAR LURCHES FORWARD ON ITS OWN IN FIRST GEAR. - IN MOTION ENGINE NOT ONLY HAS EXCESSIVE (CAN LAST 5 SECONDS OR MORE) "REV-HANGS" SHIFTING UP FROM ANY GEAR BUT ACTUALLY INCREASES BY 700-900 RPMS. THIS HAS CAUSED DIFFICULTY IN SLOWING DOWN (REDUCING SPEED WITH DOWNSHIFT). WHEN USING BRAKE TO REDUCE SPEED WHEN THIS OCCURS, THE ENGINE WILL BEGIN TO RACE, INCREASING UP TO 1500 OR MORE RPMS, DIFFICULT TO CONTROL VEHICLE. - IN MOTION 4TH GEAR - STICK SHIFT VIBRATES EXCESSIVELY - SO MUCH SO IT IS VISIBLE TO THE EYE AND SEEMS LIKE IT WILL HAVE TO WEAR OUT FROM THE FRICTION, - IN MOTION (INTERMITTENT) WHEN VEHICLE DYNAMICS CONTROL ENGAGES ON UPWARD INCLINE A VERY LOUD (MULTIPLE) BANGING OCCURS AT THE REA CAR LURCHES . - TURNING, IN MOTION. ENGINE NOISE IS EXTREMELY LOUD COMPARED TO OTHER 2017 FORESTERS I HAVE DRIVEN.CAN SOUND LIKE IT IS READY TO THROW A ROD IN THE NEAR FUTURE - IN MOTION AND STATIONARY SUBARU STATES ALL IS NORMAL. SERVICE MANAGE AT DEALER STATES LOUD ENGINE IS DEFINITELY NOT NORMAL FOR THE 2017 MODEL AND HE EXPERIENCE THE EXCESSIVE REV-HANG BUT DOESN'T KNOW WHAT TO DO THESE THINGS BECAUSE SUBARU SAYS THIS IS NORMAL ARE NORMAL.
Mfg Campaign: 10959901
Recall Date: Mar 10, 2017
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON MARCH 1, 2017 I WAS STOPPED AT AN INTERSECTION. AFTER PROCEEDING STRAIGHT THROUGH THE INTERSECTION AND REACHING A SPEED OF APPROXIMATELY 10-15 MPH I HEARD AN ALERT IN MY CAR, AND SIMULTANEOUSLY HEARD CARS BEHIND ME SOUNDING THEIR HORNS. I QUICKLY LOOKED UP INTO THE REAR VIEW MIRROR AND SAW THAT THE TAILGATE OF MY CAR HAD OPENED WITHOUT WARNING WHILE I WAS IN MOTION, CAUSING MY DOG TO FALL OUT OF THE BACK. THIS OCCURRED AFTER TRAVELING FOR APPROXIMATELY 6-8 MILES WITHOUT EVER RECEIVING A DASHBOARD ALERT THAT THE TAILGATE WAS OPEN. THERE HAVE BEEN ELECTRONIC ISSUES WITH THE CAR SINCE I PURCHASED IT NEW. SOMETIMES THE CAR WON'T RECOGNIZE THE KEY FOB AND THE DOORS WON'T UNLOCK, OR THE CAR WON'T START AND I GET AN ALERT THAT THERE IS NO KEY DETECTED (WHEN IT IS IN THE CUP HOLDER MERE INCHES FROM THE PUSH-BUTTON IGNITION START.) TWICE THE FASTEN SEAT BELT ALERT HAS LIGHTED AND CHIMED, WHEN THE DRIVER HAS THE SEAT-BELT FASTENED AND THERE ARE NO OTHER PASSENGERS IN THE CAR. OFTENTIMES THE TAILGATE WON'T OPEN WITH THE KEY FOB OR BY UTILIZING THE OUTSIDE BUTTON - ON THIS PARTICULAR DAY IT TOOK ME SEVERAL MINUTES OF FUSSING WITH ALL THE CONTROLS BEFORE I COULD GET THE TAILGATE TO OPEN AT ALL. THIS WAS THE FIRST TIME THE TAILGATE OPENED ON ITS OWN. THE ONLY OTHER THING THAT I RECALL ABOUT WHAT HAPPENED THAT DAY IS THAT AS I WAS GOING THROUGH THE INTERSECTION MY RIGHT FRONT WHEEL DIPPED INTO A POTHOLE WITH A SIGNIFICANT JARRING.
Corrective Action:
ON MARCH 1, 2017 I WAS STOPPED AT AN INTERSECTION. AFTER PROCEEDING STRAIGHT THROUGH THE INTERSECTION AND REACHING A SPEED OF APPROXIMATELY 10-15 MPH I HEARD AN ALERT IN MY CAR, AND SIMULTANEOUSLY HEARD CARS BEHIND ME SOUNDING THEIR HORNS. I QUICKLY LOOKED UP INTO THE REAR VIEW MIRROR AND SAW THAT THE TAILGATE OF MY CAR HAD OPENED WITHOUT WARNING WHILE I WAS IN MOTION, CAUSING MY DOG TO FALL OUT OF THE BACK. THIS OCCURRED AFTER TRAVELING FOR APPROXIMATELY 6-8 MILES WITHOUT EVER RECEIVING A DASHBOARD ALERT THAT THE TAILGATE WAS OPEN. THERE HAVE BEEN ELECTRONIC ISSUES WITH THE CAR SINCE I PURCHASED IT NEW. SOMETIMES THE CAR WON'T RECOGNIZE THE KEY FOB AND THE DOORS WON'T UNLOCK, OR THE CAR WON'T START AND I GET AN ALERT THAT THERE IS NO KEY DETECTED (WHEN IT IS IN THE CUP HOLDER MERE INCHES FROM THE PUSH-BUTTON IGNITION START.) TWICE THE FASTEN SEAT BELT ALERT HAS LIGHTED AND CHIMED, WHEN THE DRIVER HAS THE SEAT-BELT FASTENED AND THERE ARE NO OTHER PASSENGERS IN THE CAR. OFTENTIMES THE TAILGATE WON'T OPEN WITH THE KEY FOB OR BY UTILIZING THE OUTSIDE BUTTON - ON THIS PARTICULAR DAY IT TOOK ME SEVERAL MINUTES OF FUSSING WITH ALL THE CONTROLS BEFORE I COULD GET THE TAILGATE TO OPEN AT ALL. THIS WAS THE FIRST TIME THE TAILGATE OPENED ON ITS OWN. THE ONLY OTHER THING THAT I RECALL ABOUT WHAT HAPPENED THAT DAY IS THAT AS I WAS GOING THROUGH THE INTERSECTION MY RIGHT FRONT WHEEL DIPPED INTO A POTHOLE WITH A SIGNIFICANT JARRING.
Additional Notes:
ON MARCH 1, 2017 I WAS STOPPED AT AN INTERSECTION. AFTER PROCEEDING STRAIGHT THROUGH THE INTERSECTION AND REACHING A SPEED OF APPROXIMATELY 10-15 MPH I HEARD AN ALERT IN MY CAR, AND SIMULTANEOUSLY HEARD CARS BEHIND ME SOUNDING THEIR HORNS. I QUICKLY LOOKED UP INTO THE REAR VIEW MIRROR AND SAW THAT THE TAILGATE OF MY CAR HAD OPENED WITHOUT WARNING WHILE I WAS IN MOTION, CAUSING MY DOG TO FALL OUT OF THE BACK. THIS OCCURRED AFTER TRAVELING FOR APPROXIMATELY 6-8 MILES WITHOUT EVER RECEIVING A DASHBOARD ALERT THAT THE TAILGATE WAS OPEN. THERE HAVE BEEN ELECTRONIC ISSUES WITH THE CAR SINCE I PURCHASED IT NEW. SOMETIMES THE CAR WON'T RECOGNIZE THE KEY FOB AND THE DOORS WON'T UNLOCK, OR THE CAR WON'T START AND I GET AN ALERT THAT THERE IS NO KEY DETECTED (WHEN IT IS IN THE CUP HOLDER MERE INCHES FROM THE PUSH-BUTTON IGNITION START.) TWICE THE FASTEN SEAT BELT ALERT HAS LIGHTED AND CHIMED, WHEN THE DRIVER HAS THE SEAT-BELT FASTENED AND THERE ARE NO OTHER PASSENGERS IN THE CAR. OFTENTIMES THE TAILGATE WON'T OPEN WITH THE KEY FOB OR BY UTILIZING THE OUTSIDE BUTTON - ON THIS PARTICULAR DAY IT TOOK ME SEVERAL MINUTES OF FUSSING WITH ALL THE CONTROLS BEFORE I COULD GET THE TAILGATE TO OPEN AT ALL. THIS WAS THE FIRST TIME THE TAILGATE OPENED ON ITS OWN. THE ONLY OTHER THING THAT I RECALL ABOUT WHAT HAPPENED THAT DAY IS THAT AS I WAS GOING THROUGH THE INTERSECTION MY RIGHT FRONT WHEEL DIPPED INTO A POTHOLE WITH A SIGNIFICANT JARRING.
Mfg Campaign: 10958676
Recall Date: Mar 5, 2017
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
SUBARU OF AMERICA DOES NOT CURRENTLY OFFER AUTOMATIC HEADLIGHTS AS AN OPTION ON ITS FORESTER PREMIUM TRIM. SUBARU OF AMERICA'S PARTS DEPARTMENT (PARTS.SUBARU.COM), LISTS THE AUTOMATIC LIGHT SENSOR AND SWITCH AS COMPATIBLE WITH THE FORESTER PREMIUM AND GIVES CONSUMERS DETAILS ON OFFICIAL DEALERSHIPS WHERE THESE PARTS CAN BE PURCHASED. SUBARU OF AMERICA CUSTOMER SERVICE, HOWEVER, CLAIMS THAT THESE PARTS ARE NOT COMPATIBLE WITH THE 2017 FORESTER PREMIUM, THAT THEY SHOULD NOT BE INSTALLED, AND THAT THE ONLY WAY TO GET AUTOMATIC HEADLIGHTS IS TO UPGRADE TO THE MUCH MORE EXPENSIVE LIMITED TRIM. I DON'T KNOW WHETHER THE PARTS DEPARTMENT IS INTENTIONALLY MISLEADING CUSTOMERS TO DRIVE PARTS SALES, OR WHETHER CUSTOMER SERVICE IS INTENTIONALLY MISLEADING CUSTOMERS IN THE HOPES OF SELLING CARS WITH HIGHER MSRP; EITHER WAY, SUBARU OF AMERICA IS MISLEADING CONSUMERS ABOUT SPARE/REPLACEMENT PARTS FOR A SAFETY CRITICAL VEHICLE SYSTEM.
Corrective Action:
SUBARU OF AMERICA DOES NOT CURRENTLY OFFER AUTOMATIC HEADLIGHTS AS AN OPTION ON ITS FORESTER PREMIUM TRIM. SUBARU OF AMERICA'S PARTS DEPARTMENT (PARTS.SUBARU.COM), LISTS THE AUTOMATIC LIGHT SENSOR AND SWITCH AS COMPATIBLE WITH THE FORESTER PREMIUM AND GIVES CONSUMERS DETAILS ON OFFICIAL DEALERSHIPS WHERE THESE PARTS CAN BE PURCHASED. SUBARU OF AMERICA CUSTOMER SERVICE, HOWEVER, CLAIMS THAT THESE PARTS ARE NOT COMPATIBLE WITH THE 2017 FORESTER PREMIUM, THAT THEY SHOULD NOT BE INSTALLED, AND THAT THE ONLY WAY TO GET AUTOMATIC HEADLIGHTS IS TO UPGRADE TO THE MUCH MORE EXPENSIVE LIMITED TRIM. I DON'T KNOW WHETHER THE PARTS DEPARTMENT IS INTENTIONALLY MISLEADING CUSTOMERS TO DRIVE PARTS SALES, OR WHETHER CUSTOMER SERVICE IS INTENTIONALLY MISLEADING CUSTOMERS IN THE HOPES OF SELLING CARS WITH HIGHER MSRP; EITHER WAY, SUBARU OF AMERICA IS MISLEADING CONSUMERS ABOUT SPARE/REPLACEMENT PARTS FOR A SAFETY CRITICAL VEHICLE SYSTEM.
Additional Notes:
SUBARU OF AMERICA DOES NOT CURRENTLY OFFER AUTOMATIC HEADLIGHTS AS AN OPTION ON ITS FORESTER PREMIUM TRIM. SUBARU OF AMERICA'S PARTS DEPARTMENT (PARTS.SUBARU.COM), LISTS THE AUTOMATIC LIGHT SENSOR AND SWITCH AS COMPATIBLE WITH THE FORESTER PREMIUM AND GIVES CONSUMERS DETAILS ON OFFICIAL DEALERSHIPS WHERE THESE PARTS CAN BE PURCHASED. SUBARU OF AMERICA CUSTOMER SERVICE, HOWEVER, CLAIMS THAT THESE PARTS ARE NOT COMPATIBLE WITH THE 2017 FORESTER PREMIUM, THAT THEY SHOULD NOT BE INSTALLED, AND THAT THE ONLY WAY TO GET AUTOMATIC HEADLIGHTS IS TO UPGRADE TO THE MUCH MORE EXPENSIVE LIMITED TRIM. I DON'T KNOW WHETHER THE PARTS DEPARTMENT IS INTENTIONALLY MISLEADING CUSTOMERS TO DRIVE PARTS SALES, OR WHETHER CUSTOMER SERVICE IS INTENTIONALLY MISLEADING CUSTOMERS IN THE HOPES OF SELLING CARS WITH HIGHER MSRP; EITHER WAY, SUBARU OF AMERICA IS MISLEADING CONSUMERS ABOUT SPARE/REPLACEMENT PARTS FOR A SAFETY CRITICAL VEHICLE SYSTEM.
Mfg Campaign: 10956601
Recall Date: Feb 23, 2017
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY YESTERDAY 2/9/17, THE CAR WAS SEVERELY VIBRATING AT THE SPEED OF ABOUT 60- 65. IT WAS UNBEARABLE. MY WHOLE BODY WAS SHAKING AND STUFF ON THE PASSENGER SEAT WAS ALMOST FALLING DOWN. FUEL VS MILEAGE GAUAGE ON DIGITAL SCREEN WAS VISIBLY SHAKING. STEERING WHEEL WAS SO SEVERELY VIBRATING THAT MY HANDS AND ARMS REMAINED SHAKING EVEN AFTER I ARRIVED MY DESTINATION. IT WAS ABOUT 30MINUTE DRIVE ON THE HIGYWAY. I FELT I WAS IN VIBRATING MASSAGE CHAIR ALL THE WAY. IT WAS SNOW DAY BUT THE HIGHWAY WAS PERFECTLY CLEARED OF SNOW. I WAS NOT SPEEDING. I BOUGHT THIS CAR 8/6/17. IT STARTED GIVING ME PROBLEM SINCE SEPTEMBER, FIRST AIR CONDITIONAL DIDN'T WORK AT 1000MILES THEN I RECEIVED A RECALL LETTER SAYING TRANSMISSION FLUID MIGHT NOT BE FILLED ENOUGH ON OCTOBER. OF COURSE THEY FOUND IT WASN'T FILLED ENOUGH WHEN I BROUGHT IT TO THE SERVICE. THEY SOLD DEFECTIVE CAR AND CALLED IT GREAT PRODUCT.
Corrective Action:
WHILE DRIVING ON THE HIGHWAY YESTERDAY 2/9/17, THE CAR WAS SEVERELY VIBRATING AT THE SPEED OF ABOUT 60- 65. IT WAS UNBEARABLE. MY WHOLE BODY WAS SHAKING AND STUFF ON THE PASSENGER SEAT WAS ALMOST FALLING DOWN. FUEL VS MILEAGE GAUAGE ON DIGITAL SCREEN WAS VISIBLY SHAKING. STEERING WHEEL WAS SO SEVERELY VIBRATING THAT MY HANDS AND ARMS REMAINED SHAKING EVEN AFTER I ARRIVED MY DESTINATION. IT WAS ABOUT 30MINUTE DRIVE ON THE HIGYWAY. I FELT I WAS IN VIBRATING MASSAGE CHAIR ALL THE WAY. IT WAS SNOW DAY BUT THE HIGHWAY WAS PERFECTLY CLEARED OF SNOW. I WAS NOT SPEEDING. I BOUGHT THIS CAR 8/6/17. IT STARTED GIVING ME PROBLEM SINCE SEPTEMBER, FIRST AIR CONDITIONAL DIDN'T WORK AT 1000MILES THEN I RECEIVED A RECALL LETTER SAYING TRANSMISSION FLUID MIGHT NOT BE FILLED ENOUGH ON OCTOBER. OF COURSE THEY FOUND IT WASN'T FILLED ENOUGH WHEN I BROUGHT IT TO THE SERVICE. THEY SOLD DEFECTIVE CAR AND CALLED IT GREAT PRODUCT.
Additional Notes:
WHILE DRIVING ON THE HIGHWAY YESTERDAY 2/9/17, THE CAR WAS SEVERELY VIBRATING AT THE SPEED OF ABOUT 60- 65. IT WAS UNBEARABLE. MY WHOLE BODY WAS SHAKING AND STUFF ON THE PASSENGER SEAT WAS ALMOST FALLING DOWN. FUEL VS MILEAGE GAUAGE ON DIGITAL SCREEN WAS VISIBLY SHAKING. STEERING WHEEL WAS SO SEVERELY VIBRATING THAT MY HANDS AND ARMS REMAINED SHAKING EVEN AFTER I ARRIVED MY DESTINATION. IT WAS ABOUT 30MINUTE DRIVE ON THE HIGYWAY. I FELT I WAS IN VIBRATING MASSAGE CHAIR ALL THE WAY. IT WAS SNOW DAY BUT THE HIGHWAY WAS PERFECTLY CLEARED OF SNOW. I WAS NOT SPEEDING. I BOUGHT THIS CAR 8/6/17. IT STARTED GIVING ME PROBLEM SINCE SEPTEMBER, FIRST AIR CONDITIONAL DIDN'T WORK AT 1000MILES THEN I RECEIVED A RECALL LETTER SAYING TRANSMISSION FLUID MIGHT NOT BE FILLED ENOUGH ON OCTOBER. OF COURSE THEY FOUND IT WASN'T FILLED ENOUGH WHEN I BROUGHT IT TO THE SERVICE. THEY SOLD DEFECTIVE CAR AND CALLED IT GREAT PRODUCT.
Mfg Campaign: 10953792
Recall Date: Feb 10, 2017
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ENGINE LOW LEVEL OIL LIGHT CAME ON A FEW TIMES WHEN I DROVE UP MY DRIVEWAY OR OVER A FEW INCHES OF SNOW. MANUALLY INSPECTED OIL LEVELS THE FIRST FEW TIMES AND RESTARTED ENGINE. THE WARNING LIGHT WOULD GO AWAY. WARNING LIGHT NEVER CAME ON WHEN DRIVING ON A FLAT SURFACE AND ALWAYS WENT AWAY WHEN PARKED ON FLAT SURFACE AND RESTARTED VEHICLE. THERE WAS NO LOUD ENGINE SOUND, KNOCKING SOUND OR SMOKE. PAGE 3-19 OF THE OWNERS MANUAL STATED THAT THE WARNING LIGHT MIGHT ILLUMINATE TEMPORARILY WHEN DRIVING ON INCLINED SURFACE. ONE DAY 15 MINUTES INTO MY COMMUTE ON A FREEWAY I HEARD A RATTLING NOISE AND THEN HEARD SERVER KNOCKING , SMOKE AND THEN THE WHOLE ENGINE CAUGHT FIRE. THE ENTIRE VEHICLE THEN CAUGHT FIRE IN A FEW MINUTES. I HAVE TALKED TO SUBARU AND FORMALLY FILED A COMPLAINT. INSURANCE HAS DETERMINED IT IS A MANUFACTURING ISSUE.
Corrective Action:
ENGINE LOW LEVEL OIL LIGHT CAME ON A FEW TIMES WHEN I DROVE UP MY DRIVEWAY OR OVER A FEW INCHES OF SNOW. MANUALLY INSPECTED OIL LEVELS THE FIRST FEW TIMES AND RESTARTED ENGINE. THE WARNING LIGHT WOULD GO AWAY. WARNING LIGHT NEVER CAME ON WHEN DRIVING ON A FLAT SURFACE AND ALWAYS WENT AWAY WHEN PARKED ON FLAT SURFACE AND RESTARTED VEHICLE. THERE WAS NO LOUD ENGINE SOUND, KNOCKING SOUND OR SMOKE. PAGE 3-19 OF THE OWNERS MANUAL STATED THAT THE WARNING LIGHT MIGHT ILLUMINATE TEMPORARILY WHEN DRIVING ON INCLINED SURFACE. ONE DAY 15 MINUTES INTO MY COMMUTE ON A FREEWAY I HEARD A RATTLING NOISE AND THEN HEARD SERVER KNOCKING , SMOKE AND THEN THE WHOLE ENGINE CAUGHT FIRE. THE ENTIRE VEHICLE THEN CAUGHT FIRE IN A FEW MINUTES. I HAVE TALKED TO SUBARU AND FORMALLY FILED A COMPLAINT. INSURANCE HAS DETERMINED IT IS A MANUFACTURING ISSUE.
Additional Notes:
ENGINE LOW LEVEL OIL LIGHT CAME ON A FEW TIMES WHEN I DROVE UP MY DRIVEWAY OR OVER A FEW INCHES OF SNOW. MANUALLY INSPECTED OIL LEVELS THE FIRST FEW TIMES AND RESTARTED ENGINE. THE WARNING LIGHT WOULD GO AWAY. WARNING LIGHT NEVER CAME ON WHEN DRIVING ON A FLAT SURFACE AND ALWAYS WENT AWAY WHEN PARKED ON FLAT SURFACE AND RESTARTED VEHICLE. THERE WAS NO LOUD ENGINE SOUND, KNOCKING SOUND OR SMOKE. PAGE 3-19 OF THE OWNERS MANUAL STATED THAT THE WARNING LIGHT MIGHT ILLUMINATE TEMPORARILY WHEN DRIVING ON INCLINED SURFACE. ONE DAY 15 MINUTES INTO MY COMMUTE ON A FREEWAY I HEARD A RATTLING NOISE AND THEN HEARD SERVER KNOCKING , SMOKE AND THEN THE WHOLE ENGINE CAUGHT FIRE. THE ENTIRE VEHICLE THEN CAUGHT FIRE IN A FEW MINUTES. I HAVE TALKED TO SUBARU AND FORMALLY FILED A COMPLAINT. INSURANCE HAS DETERMINED IT IS A MANUFACTURING ISSUE.
Mfg Campaign: 10953804
Recall Date: Feb 10, 2017
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY 2017 SUBARU FORESTER HAS A 6-SPEED MANUAL TRANSMISSION. WHENEVER I ATTEMPT TO SLOW THE VEHICLE BY DOWNSHIFTING, THE VEHICLE WILL OFTEN CONTINUE TO ACCELERATE. THIS UNWANTED ACCELERATION IS MOST NOTICEABLE WHEN DRIVING DOWN A GRADE, HOWEVER IT ALSO FREQUENTLY HAPPENS ON FLAT GROUND. FOR EXAMPLE, IF I AM GOING 35 MPH IN 4TH GEAR AND AM ANTICIPATING A STOP LIGHT AHEAD, I WOULD TYPICALLY RELEASE MY RIGHT FOOT FROM THE ACCELERATOR PEDAL AND DOWNSHIFT TO 3RD GEAR, THEN 2ND GEAR WHILE LIGHTLY BRAKING TO DECELERATE THE VEHICLE. INSTEAD, DOWNSHIFTING HAS MINIMAL AFFECT ON THE SPEED OF THE VEHICLE, WHILE DOWNSHIFTING MERELY INCREASES ENGINE RPM, NOT ASSIST IN BRAKING THE VEHICLE. THERE HAVE BEEN SCENARIOS WHEN THE SPEED OF THE VEHICLE HAS ACTUALLY INCREASED ON FLAT GROUND (WITHOUT DRIVER ACCELERATION INPUT) DESPITE DOWNSHIFTING. THIS PARTICULAR SCENARIO HAPPENED ONCE ON ICY ROADS AND CAUSED ME TO ALMOST LOSE CONTROL OF THE VEHICLE. AS A FRAME OF REFERENCE, I HAVE DRIVEN A MANUAL TRANSMISSION AS A PRIMARY VEHICLE FOR ALL OF MY DRIVING LIFE (NEARLY 22 YEARS). I HAVE NEVER PREVIOUSLY EXPERIENCED A MANUAL TRANSMISSION THAT ACCELERATES WITHOUT DRIVER INPUT ON FLAT GROUND. IT SEEMS THAT THIS ISSUE OF UNWANTED ACCELERATION COULD EVENTUALLY LEAD TO AN ACCIDENT THAT WOULD HAVE OTHERWISE BEEN AVOIDED. THANKS.
Corrective Action:
MY 2017 SUBARU FORESTER HAS A 6-SPEED MANUAL TRANSMISSION. WHENEVER I ATTEMPT TO SLOW THE VEHICLE BY DOWNSHIFTING, THE VEHICLE WILL OFTEN CONTINUE TO ACCELERATE. THIS UNWANTED ACCELERATION IS MOST NOTICEABLE WHEN DRIVING DOWN A GRADE, HOWEVER IT ALSO FREQUENTLY HAPPENS ON FLAT GROUND. FOR EXAMPLE, IF I AM GOING 35 MPH IN 4TH GEAR AND AM ANTICIPATING A STOP LIGHT AHEAD, I WOULD TYPICALLY RELEASE MY RIGHT FOOT FROM THE ACCELERATOR PEDAL AND DOWNSHIFT TO 3RD GEAR, THEN 2ND GEAR WHILE LIGHTLY BRAKING TO DECELERATE THE VEHICLE. INSTEAD, DOWNSHIFTING HAS MINIMAL AFFECT ON THE SPEED OF THE VEHICLE, WHILE DOWNSHIFTING MERELY INCREASES ENGINE RPM, NOT ASSIST IN BRAKING THE VEHICLE. THERE HAVE BEEN SCENARIOS WHEN THE SPEED OF THE VEHICLE HAS ACTUALLY INCREASED ON FLAT GROUND (WITHOUT DRIVER ACCELERATION INPUT) DESPITE DOWNSHIFTING. THIS PARTICULAR SCENARIO HAPPENED ONCE ON ICY ROADS AND CAUSED ME TO ALMOST LOSE CONTROL OF THE VEHICLE. AS A FRAME OF REFERENCE, I HAVE DRIVEN A MANUAL TRANSMISSION AS A PRIMARY VEHICLE FOR ALL OF MY DRIVING LIFE (NEARLY 22 YEARS). I HAVE NEVER PREVIOUSLY EXPERIENCED A MANUAL TRANSMISSION THAT ACCELERATES WITHOUT DRIVER INPUT ON FLAT GROUND. IT SEEMS THAT THIS ISSUE OF UNWANTED ACCELERATION COULD EVENTUALLY LEAD TO AN ACCIDENT THAT WOULD HAVE OTHERWISE BEEN AVOIDED. THANKS.
Additional Notes:
MY 2017 SUBARU FORESTER HAS A 6-SPEED MANUAL TRANSMISSION. WHENEVER I ATTEMPT TO SLOW THE VEHICLE BY DOWNSHIFTING, THE VEHICLE WILL OFTEN CONTINUE TO ACCELERATE. THIS UNWANTED ACCELERATION IS MOST NOTICEABLE WHEN DRIVING DOWN A GRADE, HOWEVER IT ALSO FREQUENTLY HAPPENS ON FLAT GROUND. FOR EXAMPLE, IF I AM GOING 35 MPH IN 4TH GEAR AND AM ANTICIPATING A STOP LIGHT AHEAD, I WOULD TYPICALLY RELEASE MY RIGHT FOOT FROM THE ACCELERATOR PEDAL AND DOWNSHIFT TO 3RD GEAR, THEN 2ND GEAR WHILE LIGHTLY BRAKING TO DECELERATE THE VEHICLE. INSTEAD, DOWNSHIFTING HAS MINIMAL AFFECT ON THE SPEED OF THE VEHICLE, WHILE DOWNSHIFTING MERELY INCREASES ENGINE RPM, NOT ASSIST IN BRAKING THE VEHICLE. THERE HAVE BEEN SCENARIOS WHEN THE SPEED OF THE VEHICLE HAS ACTUALLY INCREASED ON FLAT GROUND (WITHOUT DRIVER ACCELERATION INPUT) DESPITE DOWNSHIFTING. THIS PARTICULAR SCENARIO HAPPENED ONCE ON ICY ROADS AND CAUSED ME TO ALMOST LOSE CONTROL OF THE VEHICLE. AS A FRAME OF REFERENCE, I HAVE DRIVEN A MANUAL TRANSMISSION AS A PRIMARY VEHICLE FOR ALL OF MY DRIVING LIFE (NEARLY 22 YEARS). I HAVE NEVER PREVIOUSLY EXPERIENCED A MANUAL TRANSMISSION THAT ACCELERATES WITHOUT DRIVER INPUT ON FLAT GROUND. IT SEEMS THAT THIS ISSUE OF UNWANTED ACCELERATION COULD EVENTUALLY LEAD TO AN ACCIDENT THAT WOULD HAVE OTHERWISE BEEN AVOIDED. THANKS.
Mfg Campaign: 10949892
Recall Date: Feb 6, 2017
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
I HAVE CAUGHT THE BACK OF MY RIGHT SHOE 4 TIMES( SINCE BUYING THE CAR IN AUGUST) WHEN GETTING OUT OF THE CAR. IT CATCHES ON THE HARD PLASTIC ON THE FRONT LEFT OF THE DRIVER'S SEAT. THE FIRST THREE TIMES I WAS EXITING THE CAR IN TOWN AND COULD HAVE FALLEN INTO PASSING TRAFFIC HAD I NOT BEEN HOLDING ONTO THE DOOR. THE LAST TIME MY SISTER WAS STANDING IN FRONT OF ME AND CAUGHT ME. I HAVE TRIED TO LOCATE SEAT COVERS TO COVER THE PIECE OF HARD PLASTIC WITH NO LUCK. ANY SUGGESTIONS WOULD BE HELPFUL. THE DESIGN CERTAINLY NEEDS TO BE CHANGED.
Corrective Action:
I HAVE CAUGHT THE BACK OF MY RIGHT SHOE 4 TIMES( SINCE BUYING THE CAR IN AUGUST) WHEN GETTING OUT OF THE CAR. IT CATCHES ON THE HARD PLASTIC ON THE FRONT LEFT OF THE DRIVER'S SEAT. THE FIRST THREE TIMES I WAS EXITING THE CAR IN TOWN AND COULD HAVE FALLEN INTO PASSING TRAFFIC HAD I NOT BEEN HOLDING ONTO THE DOOR. THE LAST TIME MY SISTER WAS STANDING IN FRONT OF ME AND CAUGHT ME. I HAVE TRIED TO LOCATE SEAT COVERS TO COVER THE PIECE OF HARD PLASTIC WITH NO LUCK. ANY SUGGESTIONS WOULD BE HELPFUL. THE DESIGN CERTAINLY NEEDS TO BE CHANGED.
Additional Notes:
I HAVE CAUGHT THE BACK OF MY RIGHT SHOE 4 TIMES( SINCE BUYING THE CAR IN AUGUST) WHEN GETTING OUT OF THE CAR. IT CATCHES ON THE HARD PLASTIC ON THE FRONT LEFT OF THE DRIVER'S SEAT. THE FIRST THREE TIMES I WAS EXITING THE CAR IN TOWN AND COULD HAVE FALLEN INTO PASSING TRAFFIC HAD I NOT BEEN HOLDING ONTO THE DOOR. THE LAST TIME MY SISTER WAS STANDING IN FRONT OF ME AND CAUGHT ME. I HAVE TRIED TO LOCATE SEAT COVERS TO COVER THE PIECE OF HARD PLASTIC WITH NO LUCK. ANY SUGGESTIONS WOULD BE HELPFUL. THE DESIGN CERTAINLY NEEDS TO BE CHANGED.
Mfg Campaign: 10947614
Recall Date: Jan 25, 2017
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ON VEHICLES EQUIPPED WITH 6-SPEED MANUAL TRANSMISSION: WHEN SHIFTING GEARS, ENGINE SPEED INCREASES TO 4000-4500 RPM WHILE CLUTCH IS DEPRESSED, DESPITE HAVING FOOT ENTIRELY OFF THE ACCELERATOR PEDAL. RPM REMAINS ELEVATED FOR 5 TO 10 SECONDS BEFORE SLOWLY RETURNING TO NORMAL IDLE. ON OTHER OCCASIONS, ENGINE SPEED WILL INCREASE TO APPROXIMATELY 2500 RPM WHILE SITTING WITH THE CLUTCH DEPRESSED AND FOOT OFF ACCELERATOR (FOR EXAMPLE, WHILE WAITING FOR A TRAFFIC LIGHT). DOES NOT SEEM TO BE A "RUNAWAY" CONDITION: THE ENGINE SPEED NEVER APPROACHES REDLINE, BUT INCREASES SMOOTHLY TO THE "TARGET" RPM, STAYS CONSTANT FOR AWHILE, THEN SMOOTHLY RETURNS TO IDLE. NOTE: OTHER 2017 FORESTER OWNERS HAVE REPORTED SIMILAR BEHAVIOR. SUBARU IS INVESTIGATING, BUT AT PRESENT IS SAYING, "IT'S NOT A BUG, IT'S A FEATURE." AFTER 50 YEARS OF DRIVING SCORES OF VEHICLES WITH MANUAL TRANSMISSIONS, I DISAGREE.
Corrective Action:
ON VEHICLES EQUIPPED WITH 6-SPEED MANUAL TRANSMISSION: WHEN SHIFTING GEARS, ENGINE SPEED INCREASES TO 4000-4500 RPM WHILE CLUTCH IS DEPRESSED, DESPITE HAVING FOOT ENTIRELY OFF THE ACCELERATOR PEDAL. RPM REMAINS ELEVATED FOR 5 TO 10 SECONDS BEFORE SLOWLY RETURNING TO NORMAL IDLE. ON OTHER OCCASIONS, ENGINE SPEED WILL INCREASE TO APPROXIMATELY 2500 RPM WHILE SITTING WITH THE CLUTCH DEPRESSED AND FOOT OFF ACCELERATOR (FOR EXAMPLE, WHILE WAITING FOR A TRAFFIC LIGHT). DOES NOT SEEM TO BE A "RUNAWAY" CONDITION: THE ENGINE SPEED NEVER APPROACHES REDLINE, BUT INCREASES SMOOTHLY TO THE "TARGET" RPM, STAYS CONSTANT FOR AWHILE, THEN SMOOTHLY RETURNS TO IDLE. NOTE: OTHER 2017 FORESTER OWNERS HAVE REPORTED SIMILAR BEHAVIOR. SUBARU IS INVESTIGATING, BUT AT PRESENT IS SAYING, "IT'S NOT A BUG, IT'S A FEATURE." AFTER 50 YEARS OF DRIVING SCORES OF VEHICLES WITH MANUAL TRANSMISSIONS, I DISAGREE.
Additional Notes:
ON VEHICLES EQUIPPED WITH 6-SPEED MANUAL TRANSMISSION: WHEN SHIFTING GEARS, ENGINE SPEED INCREASES TO 4000-4500 RPM WHILE CLUTCH IS DEPRESSED, DESPITE HAVING FOOT ENTIRELY OFF THE ACCELERATOR PEDAL. RPM REMAINS ELEVATED FOR 5 TO 10 SECONDS BEFORE SLOWLY RETURNING TO NORMAL IDLE. ON OTHER OCCASIONS, ENGINE SPEED WILL INCREASE TO APPROXIMATELY 2500 RPM WHILE SITTING WITH THE CLUTCH DEPRESSED AND FOOT OFF ACCELERATOR (FOR EXAMPLE, WHILE WAITING FOR A TRAFFIC LIGHT). DOES NOT SEEM TO BE A "RUNAWAY" CONDITION: THE ENGINE SPEED NEVER APPROACHES REDLINE, BUT INCREASES SMOOTHLY TO THE "TARGET" RPM, STAYS CONSTANT FOR AWHILE, THEN SMOOTHLY RETURNS TO IDLE. NOTE: OTHER 2017 FORESTER OWNERS HAVE REPORTED SIMILAR BEHAVIOR. SUBARU IS INVESTIGATING, BUT AT PRESENT IS SAYING, "IT'S NOT A BUG, IT'S A FEATURE." AFTER 50 YEARS OF DRIVING SCORES OF VEHICLES WITH MANUAL TRANSMISSIONS, I DISAGREE.
Mfg Campaign: 10940353
Recall Date: Jan 7, 2017
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
11/23/16 - AS I WAS SLOWLY ROLLING INTO A FRONT PARKING SPOT THE CAR ACCELERATED ON IT'S OWN - I TURNED THE WHEEL TO THE LEFT SO I WOULDN'T CRASH FULL ON INTO THE BUILDING - TRYING TO CONTROL THE CAR - I WENT OVER A CURB THAT WAS JETTING OUT - DEFINING THE PARKING SPACES - MY RIGHT FRONT AND BACK TIRES WENT OVER THE CURB - JUST MISSING A TREE - FINALLY COMING TO A STOP - IF THERE WAS ANYONE THERE - I WOULD HAVE HIT THEM - THAT DAY I TOOK THE CAR TO THE SUBARU DEALER AND TOLD THEM WHAT HAPPENED - AND ON MY PAPERWORK IT STATED "CUSTOMER STATES SUBARU SEEMS TO ACCELERATE ON ITS OWN - TECH FOUND NO CODES. TECH DROVE VEHICLE AND COULD NOT DUPLICATE"
Corrective Action:
11/23/16 - AS I WAS SLOWLY ROLLING INTO A FRONT PARKING SPOT THE CAR ACCELERATED ON IT'S OWN - I TURNED THE WHEEL TO THE LEFT SO I WOULDN'T CRASH FULL ON INTO THE BUILDING - TRYING TO CONTROL THE CAR - I WENT OVER A CURB THAT WAS JETTING OUT - DEFINING THE PARKING SPACES - MY RIGHT FRONT AND BACK TIRES WENT OVER THE CURB - JUST MISSING A TREE - FINALLY COMING TO A STOP - IF THERE WAS ANYONE THERE - I WOULD HAVE HIT THEM - THAT DAY I TOOK THE CAR TO THE SUBARU DEALER AND TOLD THEM WHAT HAPPENED - AND ON MY PAPERWORK IT STATED "CUSTOMER STATES SUBARU SEEMS TO ACCELERATE ON ITS OWN - TECH FOUND NO CODES. TECH DROVE VEHICLE AND COULD NOT DUPLICATE"
Additional Notes:
11/23/16 - AS I WAS SLOWLY ROLLING INTO A FRONT PARKING SPOT THE CAR ACCELERATED ON IT'S OWN - I TURNED THE WHEEL TO THE LEFT SO I WOULDN'T CRASH FULL ON INTO THE BUILDING - TRYING TO CONTROL THE CAR - I WENT OVER A CURB THAT WAS JETTING OUT - DEFINING THE PARKING SPACES - MY RIGHT FRONT AND BACK TIRES WENT OVER THE CURB - JUST MISSING A TREE - FINALLY COMING TO A STOP - IF THERE WAS ANYONE THERE - I WOULD HAVE HIT THEM - THAT DAY I TOOK THE CAR TO THE SUBARU DEALER AND TOLD THEM WHAT HAPPENED - AND ON MY PAPERWORK IT STATED "CUSTOMER STATES SUBARU SEEMS TO ACCELERATE ON ITS OWN - TECH FOUND NO CODES. TECH DROVE VEHICLE AND COULD NOT DUPLICATE"
Mfg Campaign: 10928617
Recall Date: Nov 29, 2016
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE STEERING GETS LOCKED AND THE KEY WILL NOT TURN. THE WHEELS ARE NOT TURNED IN AND ARE STRAIGHT. DEALER CLAIMS"THIS IS NORMAL" CAN NOT START THE CAR WITHOUT FIGHTING WITH THE STEERING AND THE KEY. VERY SCARY AND DANGEROUS.
Corrective Action:
THE STEERING GETS LOCKED AND THE KEY WILL NOT TURN. THE WHEELS ARE NOT TURNED IN AND ARE STRAIGHT. DEALER CLAIMS"THIS IS NORMAL" CAN NOT START THE CAR WITHOUT FIGHTING WITH THE STEERING AND THE KEY. VERY SCARY AND DANGEROUS.
Additional Notes:
THE STEERING GETS LOCKED AND THE KEY WILL NOT TURN. THE WHEELS ARE NOT TURNED IN AND ARE STRAIGHT. DEALER CLAIMS"THIS IS NORMAL" CAN NOT START THE CAR WITHOUT FIGHTING WITH THE STEERING AND THE KEY. VERY SCARY AND DANGEROUS.
Mfg Campaign: 10927374
Recall Date: Nov 22, 2016
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SINCE PURCHASE THE" RADIO/COMPUTER" HANDS-FREE PHONE COMMUNICATION SYSTEM HAS NOT WORKED. HANDS-FREE PHONE COMMUNICATION IS NOT POSSIBLE. YOU CAN CALL FROM THE CAR BUT THE PERSON ON THE OTHER END CANNOT HEAR WHAT IS SAID. IT WAS CHECKED AND IT IS NOT THE MICROPHONE THAT IS THE PROBLEM. THE ENTIRE SYSTEM NEEDS TO BE REPLACED. REPLACEMENT SYSTEM IS NOT CURRENTLY AVAILABLE FROM THE MANUFACTURER.
Corrective Action:
SINCE PURCHASE THE" RADIO/COMPUTER" HANDS-FREE PHONE COMMUNICATION SYSTEM HAS NOT WORKED. HANDS-FREE PHONE COMMUNICATION IS NOT POSSIBLE. YOU CAN CALL FROM THE CAR BUT THE PERSON ON THE OTHER END CANNOT HEAR WHAT IS SAID. IT WAS CHECKED AND IT IS NOT THE MICROPHONE THAT IS THE PROBLEM. THE ENTIRE SYSTEM NEEDS TO BE REPLACED. REPLACEMENT SYSTEM IS NOT CURRENTLY AVAILABLE FROM THE MANUFACTURER.
Additional Notes:
SINCE PURCHASE THE" RADIO/COMPUTER" HANDS-FREE PHONE COMMUNICATION SYSTEM HAS NOT WORKED. HANDS-FREE PHONE COMMUNICATION IS NOT POSSIBLE. YOU CAN CALL FROM THE CAR BUT THE PERSON ON THE OTHER END CANNOT HEAR WHAT IS SAID. IT WAS CHECKED AND IT IS NOT THE MICROPHONE THAT IS THE PROBLEM. THE ENTIRE SYSTEM NEEDS TO BE REPLACED. REPLACEMENT SYSTEM IS NOT CURRENTLY AVAILABLE FROM THE MANUFACTURER.
Mfg Campaign: 10923928
Recall Date: Nov 2, 2016
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. WHILE ATTEMPTING TO TURN THE VEHICLE INTO AN INTERSECTION, THE STEERING WHEEL LOCKED AND THE VEHICLE CRASHED INTO A POLE. THE VEHICLE WAS TOWED AND RECEIVED FRONT END DAMAGE. THE CONTACT RECEIVED NECK AND BACK INJURIES. THE CONTACT DID NOT RECEIVE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. WHILE ATTEMPTING TO TURN THE VEHICLE INTO AN INTERSECTION, THE STEERING WHEEL LOCKED AND THE VEHICLE CRASHED INTO A POLE. THE VEHICLE WAS TOWED AND RECEIVED FRONT END DAMAGE. THE CONTACT RECEIVED NECK AND BACK INJURIES. THE CONTACT DID NOT RECEIVE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. WHILE ATTEMPTING TO TURN THE VEHICLE INTO AN INTERSECTION, THE STEERING WHEEL LOCKED AND THE VEHICLE CRASHED INTO A POLE. THE VEHICLE WAS TOWED AND RECEIVED FRONT END DAMAGE. THE CONTACT RECEIVED NECK AND BACK INJURIES. THE CONTACT DID NOT RECEIVE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Mfg Campaign: 10919275
Recall Date: Oct 27, 2016
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