Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery drain quickly. Overnight battery drain. Car driven for over 40 miles and the following day the battery is drained and won't start. Car left for one week with out driving - battery drained and won't start.
Corrective Action:
Battery drain quickly. Overnight battery drain. Car driven for over 40 miles and the following day the battery is drained and won't start. Car left for one week with out driving - battery drained and won't start.
Additional Notes:
Battery drain quickly. Overnight battery drain. Car driven for over 40 miles and the following day the battery is drained and won't start. Car left for one week with out driving - battery drained and won't start.
Mfg Campaign: 11497436
Recall Date: Dec 14, 2022
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car stalls out sometimes when running while stopped. This is not the stop/start system. Also, driver door power window will sometimes raise and lower on its own.
Corrective Action:
Car stalls out sometimes when running while stopped. This is not the stop/start system. Also, driver door power window will sometimes raise and lower on its own.
Additional Notes:
Car stalls out sometimes when running while stopped. This is not the stop/start system. Also, driver door power window will sometimes raise and lower on its own.
Mfg Campaign: 11496876
Recall Date: Dec 10, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car stalls out sometimes when running while stopped. This is not the stop/start system. Also, driver door power window will sometimes raise and lower on its own.
Corrective Action:
Car stalls out sometimes when running while stopped. This is not the stop/start system. Also, driver door power window will sometimes raise and lower on its own.
Additional Notes:
Car stalls out sometimes when running while stopped. This is not the stop/start system. Also, driver door power window will sometimes raise and lower on its own.
Mfg Campaign: 11496876
Recall Date: Dec 10, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracks developed, 2x since ownership.
Corrective Action:
Windshield cracks developed, 2x since ownership.
Additional Notes:
Windshield cracks developed, 2x since ownership.
Mfg Campaign: 11495758
Recall Date: Dec 2, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BATTERY DRAIN ISSUE: WE purchased 2 batteries within 2022, and it keeps dying. We understand there may be some type of class action lawsuit related to this issue as it seems to be fairly common.
Corrective Action:
BATTERY DRAIN ISSUE: WE purchased 2 batteries within 2022, and it keeps dying. We understand there may be some type of class action lawsuit related to this issue as it seems to be fairly common.
Additional Notes:
BATTERY DRAIN ISSUE: WE purchased 2 batteries within 2022, and it keeps dying. We understand there may be some type of class action lawsuit related to this issue as it seems to be fairly common.
Mfg Campaign: 11494917
Recall Date: Nov 25, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield Cracked for no reason on 11/19/2022 while parked in the drive way.
Corrective Action:
Windshield Cracked for no reason on 11/19/2022 while parked in the drive way.
Additional Notes:
Windshield Cracked for no reason on 11/19/2022 while parked in the drive way.
Mfg Campaign: 11494235
Recall Date: Nov 19, 2022
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The Thermo Control Valve has failed and threw a check engine light. This disables the Eye Sight System and causes no heat or defrosters. There seems to be a huge backorder with no ETA in sight for the replacement part. When this part fails there is no defrosters, no crash warning, no emergency braking....
Corrective Action:
The Thermo Control Valve has failed and threw a check engine light. This disables the Eye Sight System and causes no heat or defrosters. There seems to be a huge backorder with no ETA in sight for the replacement part. When this part fails there is no defrosters, no crash warning, no emergency braking....
Additional Notes:
The Thermo Control Valve has failed and threw a check engine light. This disables the Eye Sight System and causes no heat or defrosters. There seems to be a huge backorder with no ETA in sight for the replacement part. When this part fails there is no defrosters, no crash warning, no emergency braking....
Mfg Campaign: 11493932
Recall Date: Nov 17, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The Thermo Control Valve has failed and threw a check engine light. This disables the Eye Sight System and causes no heat or defrosters. There seems to be a huge backorder with no ETA in sight for the replacement part. When this part fails there is no defrosters, no crash warning, no emergency braking....
Corrective Action:
The Thermo Control Valve has failed and threw a check engine light. This disables the Eye Sight System and causes no heat or defrosters. There seems to be a huge backorder with no ETA in sight for the replacement part. When this part fails there is no defrosters, no crash warning, no emergency braking....
Additional Notes:
The Thermo Control Valve has failed and threw a check engine light. This disables the Eye Sight System and causes no heat or defrosters. There seems to be a huge backorder with no ETA in sight for the replacement part. When this part fails there is no defrosters, no crash warning, no emergency braking....
Mfg Campaign: 11493932
Recall Date: Nov 17, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Thermo Control Valve has failed and threw a check engine light. This disables the Eye Sight System and causes no heat or defrosters. There seems to be a huge backorder with no ETA in sight for the replacement part. When this part fails there is no defrosters, no crash warning, no emergency braking....
Corrective Action:
The Thermo Control Valve has failed and threw a check engine light. This disables the Eye Sight System and causes no heat or defrosters. There seems to be a huge backorder with no ETA in sight for the replacement part. When this part fails there is no defrosters, no crash warning, no emergency braking....
Additional Notes:
The Thermo Control Valve has failed and threw a check engine light. This disables the Eye Sight System and causes no heat or defrosters. There seems to be a huge backorder with no ETA in sight for the replacement part. When this part fails there is no defrosters, no crash warning, no emergency braking....
Mfg Campaign: 11493932
Recall Date: Nov 17, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Spontaneous cracking of windshield. There is no evidence of any damage on inside or exterior of windshield. The crack appears to be in the interior fabric of the glass projecting down from the dotted portion adjacent to the rear view mirror. The car was in the garage, temperatures outside were moderate. We had a similar problem with a 2015 Subaru Forrester that had the windshield replaced under a previous ruling. This model year does not have an official recogniton of the continuing problem in manufacturing. Replacement and recalibration cost about $1400.
Corrective Action:
Spontaneous cracking of windshield. There is no evidence of any damage on inside or exterior of windshield. The crack appears to be in the interior fabric of the glass projecting down from the dotted portion adjacent to the rear view mirror. The car was in the garage, temperatures outside were moderate. We had a similar problem with a 2015 Subaru Forrester that had the windshield replaced under a previous ruling. This model year does not have an official recogniton of the continuing problem in manufacturing. Replacement and recalibration cost about $1400.
Additional Notes:
Spontaneous cracking of windshield. There is no evidence of any damage on inside or exterior of windshield. The crack appears to be in the interior fabric of the glass projecting down from the dotted portion adjacent to the rear view mirror. The car was in the garage, temperatures outside were moderate. We had a similar problem with a 2015 Subaru Forrester that had the windshield replaced under a previous ruling. This model year does not have an official recogniton of the continuing problem in manufacturing. Replacement and recalibration cost about $1400.
Mfg Campaign: 11492538
Recall Date: Nov 7, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car is continually draining battery, causing vehicle to fail twice now due to a completely dead battery, once was while parked, once while idling with car in drive on road.
Corrective Action:
Car is continually draining battery, causing vehicle to fail twice now due to a completely dead battery, once was while parked, once while idling with car in drive on road.
Additional Notes:
Car is continually draining battery, causing vehicle to fail twice now due to a completely dead battery, once was while parked, once while idling with car in drive on road.
Mfg Campaign: 11492187
Recall Date: Nov 3, 2022
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TCV valve failed and as a result RAB and Eyesight were disabled. The TCV has a known defective design and there is a bulletin about it. MC-10208664-0001 https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf
Corrective Action:
TCV valve failed and as a result RAB and Eyesight were disabled. The TCV has a known defective design and there is a bulletin about it. MC-10208664-0001 https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf
Additional Notes:
TCV valve failed and as a result RAB and Eyesight were disabled. The TCV has a known defective design and there is a bulletin about it. MC-10208664-0001 https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf
Mfg Campaign: 11491974
Recall Date: Nov 2, 2022
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
TCV valve failed and as a result RAB and Eyesight were disabled. The TCV has a known defective design and there is a bulletin about it. MC-10208664-0001 https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf
Corrective Action:
TCV valve failed and as a result RAB and Eyesight were disabled. The TCV has a known defective design and there is a bulletin about it. MC-10208664-0001 https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf
Additional Notes:
TCV valve failed and as a result RAB and Eyesight were disabled. The TCV has a known defective design and there is a bulletin about it. MC-10208664-0001 https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf
Mfg Campaign: 11491974
Recall Date: Nov 2, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
TCV valve failed and as a result RAB and Eyesight were disabled. The TCV has a known defective design and there is a bulletin about it. MC-10208664-0001 https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf
Corrective Action:
TCV valve failed and as a result RAB and Eyesight were disabled. The TCV has a known defective design and there is a bulletin about it. MC-10208664-0001 https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf
Additional Notes:
TCV valve failed and as a result RAB and Eyesight were disabled. The TCV has a known defective design and there is a bulletin about it. MC-10208664-0001 https://static.nhtsa.gov/odi/tsbs/2022/MC-10208664-0001.pdf
Mfg Campaign: 11491974
Recall Date: Nov 2, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Several times I have needed to jump start my battery. Most recent incidence: I parked and was waiting to get out of the car. I turned back on the Car after driving for 15-20 minutes, but did not turn on the engine. The car ran for about 2-3 minutes and then turned off to get out of the car. I was away from the car for 3-5 minutes and when I went to start it, the battery was dead. I can not leave the door open to bring in groceries or the battery dies. Or, I cannot open the doors to clean out the car because the battery will die.
Corrective Action:
Several times I have needed to jump start my battery. Most recent incidence: I parked and was waiting to get out of the car. I turned back on the Car after driving for 15-20 minutes, but did not turn on the engine. The car ran for about 2-3 minutes and then turned off to get out of the car. I was away from the car for 3-5 minutes and when I went to start it, the battery was dead. I can not leave the door open to bring in groceries or the battery dies. Or, I cannot open the doors to clean out the car because the battery will die.
Additional Notes:
Several times I have needed to jump start my battery. Most recent incidence: I parked and was waiting to get out of the car. I turned back on the Car after driving for 15-20 minutes, but did not turn on the engine. The car ran for about 2-3 minutes and then turned off to get out of the car. I was away from the car for 3-5 minutes and when I went to start it, the battery was dead. I can not leave the door open to bring in groceries or the battery dies. Or, I cannot open the doors to clean out the car because the battery will die.
Mfg Campaign: 11491393
Recall Date: Oct 28, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Failed thermo control valve assembly, Subaru part #21319aa010 Subaru is aware of the problem but new parts are backordered, with delivery perhaps weeks away as this is apparently a common problem. The local dealer indicated Subaru will pay for parts and labor (this is a verbal offer only), which again suggests this is a known problem. The failure led to automobile not performing and a two to service location. As a known deficiency, why has this not incited a recall or other notice?
Corrective Action:
Failed thermo control valve assembly, Subaru part #21319aa010 Subaru is aware of the problem but new parts are backordered, with delivery perhaps weeks away as this is apparently a common problem. The local dealer indicated Subaru will pay for parts and labor (this is a verbal offer only), which again suggests this is a known problem. The failure led to automobile not performing and a two to service location. As a known deficiency, why has this not incited a recall or other notice?
Additional Notes:
Failed thermo control valve assembly, Subaru part #21319aa010 Subaru is aware of the problem but new parts are backordered, with delivery perhaps weeks away as this is apparently a common problem. The local dealer indicated Subaru will pay for parts and labor (this is a verbal offer only), which again suggests this is a known problem. The failure led to automobile not performing and a two to service location. As a known deficiency, why has this not incited a recall or other notice?
Mfg Campaign: 11491223
Recall Date: Oct 27, 2022
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2019 Subaru Forester. The contact stated that while pulling into a parking space very slowly, the vehicle unintendedly accelerated, and crashed into a concrete pole. The air bags had not deployed during the crash. There were no warning lights illuminated prior to the failure. The contact stated that his wife suffered a fractured sternum, and he had lower back muscle strain with severe spasm. A police report was not filed. The contact and his wife sought medical attention at the local hospital. The vehicle was towed to a collision center, but the vehicle was not diagnosed or repaired. The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 25,700.
Corrective Action:
The contact owns a 2019 Subaru Forester. The contact stated that while pulling into a parking space very slowly, the vehicle unintendedly accelerated, and crashed into a concrete pole. The air bags had not deployed during the crash. There were no warning lights illuminated prior to the failure. The contact stated that his wife suffered a fractured sternum, and he had lower back muscle strain with severe spasm. A police report was not filed. The contact and his wife sought medical attention at the local hospital. The vehicle was towed to a collision center, but the vehicle was not diagnosed or repaired. The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 25,700.
Additional Notes:
The contact owns a 2019 Subaru Forester. The contact stated that while pulling into a parking space very slowly, the vehicle unintendedly accelerated, and crashed into a concrete pole. The air bags had not deployed during the crash. There were no warning lights illuminated prior to the failure. The contact stated that his wife suffered a fractured sternum, and he had lower back muscle strain with severe spasm. A police report was not filed. The contact and his wife sought medical attention at the local hospital. The vehicle was towed to a collision center, but the vehicle was not diagnosed or repaired. The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 25,700.
Mfg Campaign: 11490695
Recall Date: Oct 24, 2022
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
No response when gas pedal is pushed. Intermittent. Very dangerous when pulling out into traffic. Very serious safety hazard.
Corrective Action:
No response when gas pedal is pushed. Intermittent. Very dangerous when pulling out into traffic. Very serious safety hazard.
Additional Notes:
No response when gas pedal is pushed. Intermittent. Very dangerous when pulling out into traffic. Very serious safety hazard.
Mfg Campaign: 11490457
Recall Date: Oct 23, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact’s husband owns a 2019 Subaru Forester. The contact stated that her husband had parked the vehicle and as he returned to the vehicle, he noticed a thin crack on the windshield. The contact stated that the crack started at the middle top of the windshield and extended to its bottom. The contact stated that the crack had formed without an impact to the windshield. The contact’s husband notified the dealer who confirmed that it was a known failure. The vehicle was not diagnosed. The windshield was replaced by Safelite. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.
Corrective Action:
The contact’s husband owns a 2019 Subaru Forester. The contact stated that her husband had parked the vehicle and as he returned to the vehicle, he noticed a thin crack on the windshield. The contact stated that the crack started at the middle top of the windshield and extended to its bottom. The contact stated that the crack had formed without an impact to the windshield. The contact’s husband notified the dealer who confirmed that it was a known failure. The vehicle was not diagnosed. The windshield was replaced by Safelite. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.
Additional Notes:
The contact’s husband owns a 2019 Subaru Forester. The contact stated that her husband had parked the vehicle and as he returned to the vehicle, he noticed a thin crack on the windshield. The contact stated that the crack started at the middle top of the windshield and extended to its bottom. The contact stated that the crack had formed without an impact to the windshield. The contact’s husband notified the dealer who confirmed that it was a known failure. The vehicle was not diagnosed. The windshield was replaced by Safelite. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.
Mfg Campaign: 11489081
Recall Date: Oct 13, 2022
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On 10/7/2022, all the warning lights came on and stayed on, even after tightening the fuel cap and replacing the battery. I brought the car to Ocala Subaru this morning, and paid for a diagnostic that shows the Thermal Control Valve needs replacement. Apparently this is now a common problem on this year and model Subaru. I was told that this is not covered under the powertrain warranty, even though it is part of the engine assembly, and is a very expensive repair, even though the car has only 43,669 miles on it. I was told the part is on national back order and that the car is okay to drive, but that most of the safety systems that have the lit warning lights are now disabled. This is the car my wife uses to transport our 6-year-old granddaughter to school and swim practice and events, as well as elsewhere, and I feel this has compromised their safety and warrants a recall.
Corrective Action:
On 10/7/2022, all the warning lights came on and stayed on, even after tightening the fuel cap and replacing the battery. I brought the car to Ocala Subaru this morning, and paid for a diagnostic that shows the Thermal Control Valve needs replacement. Apparently this is now a common problem on this year and model Subaru. I was told that this is not covered under the powertrain warranty, even though it is part of the engine assembly, and is a very expensive repair, even though the car has only 43,669 miles on it. I was told the part is on national back order and that the car is okay to drive, but that most of the safety systems that have the lit warning lights are now disabled. This is the car my wife uses to transport our 6-year-old granddaughter to school and swim practice and events, as well as elsewhere, and I feel this has compromised their safety and warrants a recall.
Additional Notes:
On 10/7/2022, all the warning lights came on and stayed on, even after tightening the fuel cap and replacing the battery. I brought the car to Ocala Subaru this morning, and paid for a diagnostic that shows the Thermal Control Valve needs replacement. Apparently this is now a common problem on this year and model Subaru. I was told that this is not covered under the powertrain warranty, even though it is part of the engine assembly, and is a very expensive repair, even though the car has only 43,669 miles on it. I was told the part is on national back order and that the car is okay to drive, but that most of the safety systems that have the lit warning lights are now disabled. This is the car my wife uses to transport our 6-year-old granddaughter to school and swim practice and events, as well as elsewhere, and I feel this has compromised their safety and warrants a recall.
Mfg Campaign: 11488786
Recall Date: Oct 11, 2022
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