Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Subaru Forester. The contact stated that on multiple occasions while driving at undisclosed speeds, or while the vehicle was idling, the vehicle lost motive power; however, the engine remained running. The contact attempted to press the START/STOP button to turn the vehicle off, but the vehicle failed to respond. The contact stated that several unknown warning lights were illuminated, and the turn signals failed to operate. The contact stated that she attempted to restart the vehicle several times however, after waiting for several minutes, the vehicle restarted. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2019 Subaru Forester. The contact stated that on multiple occasions while driving at undisclosed speeds, or while the vehicle was idling, the vehicle lost motive power; however, the engine remained running. The contact attempted to press the START/STOP button to turn the vehicle off, but the vehicle failed to respond. The contact stated that several unknown warning lights were illuminated, and the turn signals failed to operate. The contact stated that she attempted to restart the vehicle several times however, after waiting for several minutes, the vehicle restarted. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2019 Subaru Forester. The contact stated that on multiple occasions while driving at undisclosed speeds, or while the vehicle was idling, the vehicle lost motive power; however, the engine remained running. The contact attempted to press the START/STOP button to turn the vehicle off, but the vehicle failed to respond. The contact stated that several unknown warning lights were illuminated, and the turn signals failed to operate. The contact stated that she attempted to restart the vehicle several times however, after waiting for several minutes, the vehicle restarted. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11516661
Recall Date: Apr 12, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A crack "spontaneously appeared" at the base of the wind shield going up at 18 inches.
Corrective Action:
A crack "spontaneously appeared" at the base of the wind shield going up at 18 inches.
Additional Notes:
A crack "spontaneously appeared" at the base of the wind shield going up at 18 inches.
Mfg Campaign: 11516465
Recall Date: Apr 11, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Front window has a hairline crack inside glass about 6 in. long. There is no impact point from a rock or object, it just suddenly appeared.
Corrective Action:
Front window has a hairline crack inside glass about 6 in. long. There is no impact point from a rock or object, it just suddenly appeared.
Additional Notes:
Front window has a hairline crack inside glass about 6 in. long. There is no impact point from a rock or object, it just suddenly appeared.
Mfg Campaign: 11516157
Recall Date: Apr 9, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Front window has a hairline crack inside glass about 6 in. long. There is no impact point from a rock or object, it just suddenly appeared.
Corrective Action:
Front window has a hairline crack inside glass about 6 in. long. There is no impact point from a rock or object, it just suddenly appeared.
Additional Notes:
Front window has a hairline crack inside glass about 6 in. long. There is no impact point from a rock or object, it just suddenly appeared.
Mfg Campaign: 11516157
Recall Date: Apr 9, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Check engine light seemed to put vehicle in "limp" mode, cancelling all onboard safety features, i.e. "eyesight", cruise control, vehicle dynamics control, blinking "S" Upon bringing it to a repair shop, they informed me that the thermal value control needs to be replaced, despite having owned the car for only three years. This leads me to suspect either a faulty part or a design flaw.
Corrective Action:
Check engine light seemed to put vehicle in "limp" mode, cancelling all onboard safety features, i.e. "eyesight", cruise control, vehicle dynamics control, blinking "S" Upon bringing it to a repair shop, they informed me that the thermal value control needs to be replaced, despite having owned the car for only three years. This leads me to suspect either a faulty part or a design flaw.
Additional Notes:
Check engine light seemed to put vehicle in "limp" mode, cancelling all onboard safety features, i.e. "eyesight", cruise control, vehicle dynamics control, blinking "S" Upon bringing it to a repair shop, they informed me that the thermal value control needs to be replaced, despite having owned the car for only three years. This leads me to suspect either a faulty part or a design flaw.
Mfg Campaign: 11516121
Recall Date: Apr 8, 2023
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving, the car would occasionally experience deceleration despite pressing the gas pedal. It would suddenly pick up speed and continue normally. Moreover, the car stalled twice, and on both occasions, it wouldn't restart. The first time, it took a while to restart, and I initially suspected bad gasoline. The second time, it took about five minutes. Given these symptoms, I suspect that the fuel pump could be causing these issues.
Corrective Action:
While driving, the car would occasionally experience deceleration despite pressing the gas pedal. It would suddenly pick up speed and continue normally. Moreover, the car stalled twice, and on both occasions, it wouldn't restart. The first time, it took a while to restart, and I initially suspected bad gasoline. The second time, it took about five minutes. Given these symptoms, I suspect that the fuel pump could be causing these issues.
Additional Notes:
While driving, the car would occasionally experience deceleration despite pressing the gas pedal. It would suddenly pick up speed and continue normally. Moreover, the car stalled twice, and on both occasions, it wouldn't restart. The first time, it took a while to restart, and I initially suspected bad gasoline. The second time, it took about five minutes. Given these symptoms, I suspect that the fuel pump could be causing these issues.
Mfg Campaign: 11516123
Recall Date: Apr 8, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2019 Subaru Forester. The contact stated that after parking and exiting the vehicle, she returned and noticed a large crack from mid driver’s side to the passenger’s side the windshield. The local dealer was notified of the failure and the contact was informed that they do not repair windshields. The windshield was not replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2019 Subaru Forester. The contact stated that after parking and exiting the vehicle, she returned and noticed a large crack from mid driver’s side to the passenger’s side the windshield. The local dealer was notified of the failure and the contact was informed that they do not repair windshields. The windshield was not replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2019 Subaru Forester. The contact stated that after parking and exiting the vehicle, she returned and noticed a large crack from mid driver’s side to the passenger’s side the windshield. The local dealer was notified of the failure and the contact was informed that they do not repair windshields. The windshield was not replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Mfg Campaign: 11516022
Recall Date: Apr 7, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The front windshield on my 2019 Subaru Forester has cracked for no apparent reason. The crack arcs upward from the base of the driver's left side near the wiper blade through the middle part of the lower center windshield approximately 20-22 inches. The crack occurred while the car was parked overnight outdoors. There is no apparent impact damage. The crack appears between the inner and outer layers of the windshield and cannot be physically felt. I have attached four photos of my vehicle's windshield that illustrate the placement and the length of the crack.
Corrective Action:
The front windshield on my 2019 Subaru Forester has cracked for no apparent reason. The crack arcs upward from the base of the driver's left side near the wiper blade through the middle part of the lower center windshield approximately 20-22 inches. The crack occurred while the car was parked overnight outdoors. There is no apparent impact damage. The crack appears between the inner and outer layers of the windshield and cannot be physically felt. I have attached four photos of my vehicle's windshield that illustrate the placement and the length of the crack.
Additional Notes:
The front windshield on my 2019 Subaru Forester has cracked for no apparent reason. The crack arcs upward from the base of the driver's left side near the wiper blade through the middle part of the lower center windshield approximately 20-22 inches. The crack occurred while the car was parked overnight outdoors. There is no apparent impact damage. The crack appears between the inner and outer layers of the windshield and cannot be physically felt. I have attached four photos of my vehicle's windshield that illustrate the placement and the length of the crack.
Mfg Campaign: 11515850
Recall Date: Apr 6, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Thermocontrol valve failure. Part failure common to this vehicle make and model. Part has been repaired at this time. However Subaru is aware of the part failure reference service bulletin DTC # P2682 & P26Ax** / Thermo Control Valve – Design Change. Number: 09-80-21. Date: 02/28/2022. I believe this should be a recall as it is a part failure. If valve fails while closed prevents vehicle operation and can cause unexpected vehicle breakdown in traffic.
Corrective Action:
Thermocontrol valve failure. Part failure common to this vehicle make and model. Part has been repaired at this time. However Subaru is aware of the part failure reference service bulletin DTC # P2682 & P26Ax** / Thermo Control Valve – Design Change. Number: 09-80-21. Date: 02/28/2022. I believe this should be a recall as it is a part failure. If valve fails while closed prevents vehicle operation and can cause unexpected vehicle breakdown in traffic.
Additional Notes:
Thermocontrol valve failure. Part failure common to this vehicle make and model. Part has been repaired at this time. However Subaru is aware of the part failure reference service bulletin DTC # P2682 & P26Ax** / Thermo Control Valve – Design Change. Number: 09-80-21. Date: 02/28/2022. I believe this should be a recall as it is a part failure. If valve fails while closed prevents vehicle operation and can cause unexpected vehicle breakdown in traffic.
Mfg Campaign: 11515040
Recall Date: Apr 2, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Spontaneous Windshield Crack on Subaru Forester he windshield of our vehicle spontaneously cracked without any apparent cause or visual impact. At the time of the incident, there was no visible debris, rocks, or other potential hazards on the road that could have caused the crack. Additionally, the vehicle was not involved in any collisions nor exposed to extreme temperatures or conditions that could have contributed to this occurrence. The sudden appearance of the crack has raised concerns about the integrity of the windshield and the overall safety of the vehicle. We kindly request an investigation into this matter to determine the cause of the crack, and if it is determined to be a manufacturing defect, we request the necessary repairs or replacement of the windshield at no cost to us. Furthermore, we would appreciate any additional guidance on how to prevent similar incidents in the future.
Corrective Action:
Spontaneous Windshield Crack on Subaru Forester he windshield of our vehicle spontaneously cracked without any apparent cause or visual impact. At the time of the incident, there was no visible debris, rocks, or other potential hazards on the road that could have caused the crack. Additionally, the vehicle was not involved in any collisions nor exposed to extreme temperatures or conditions that could have contributed to this occurrence. The sudden appearance of the crack has raised concerns about the integrity of the windshield and the overall safety of the vehicle. We kindly request an investigation into this matter to determine the cause of the crack, and if it is determined to be a manufacturing defect, we request the necessary repairs or replacement of the windshield at no cost to us. Furthermore, we would appreciate any additional guidance on how to prevent similar incidents in the future.
Additional Notes:
Spontaneous Windshield Crack on Subaru Forester he windshield of our vehicle spontaneously cracked without any apparent cause or visual impact. At the time of the incident, there was no visible debris, rocks, or other potential hazards on the road that could have caused the crack. Additionally, the vehicle was not involved in any collisions nor exposed to extreme temperatures or conditions that could have contributed to this occurrence. The sudden appearance of the crack has raised concerns about the integrity of the windshield and the overall safety of the vehicle. We kindly request an investigation into this matter to determine the cause of the crack, and if it is determined to be a manufacturing defect, we request the necessary repairs or replacement of the windshield at no cost to us. Furthermore, we would appreciate any additional guidance on how to prevent similar incidents in the future.
Mfg Campaign: 11514004
Recall Date: Mar 27, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2019 Subaru Forester. The contact stated while the vehicle was parked, upon starting the vehicle, the contact noticed there was a crack on the driver’s side windshield that was approximately 8-inches long. The contact believed that the crack was caused by the dramatic change in the weather. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 55,000.
Corrective Action:
The contact owns a 2019 Subaru Forester. The contact stated while the vehicle was parked, upon starting the vehicle, the contact noticed there was a crack on the driver’s side windshield that was approximately 8-inches long. The contact believed that the crack was caused by the dramatic change in the weather. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 55,000.
Additional Notes:
The contact owns a 2019 Subaru Forester. The contact stated while the vehicle was parked, upon starting the vehicle, the contact noticed there was a crack on the driver’s side windshield that was approximately 8-inches long. The contact believed that the crack was caused by the dramatic change in the weather. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 55,000.
Mfg Campaign: 11512794
Recall Date: Mar 20, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The Thermo Control Valve had went out. When the valve went out, the Subaru Eyesight became disabled. This also turned off the forward collision, automatic emergency braking, blind spot warning, lane departure, and rear cross traffic warning and braking. Subaru has a service bulletin, 09-80-21, stating the issue.
Corrective Action:
The Thermo Control Valve had went out. When the valve went out, the Subaru Eyesight became disabled. This also turned off the forward collision, automatic emergency braking, blind spot warning, lane departure, and rear cross traffic warning and braking. Subaru has a service bulletin, 09-80-21, stating the issue.
Additional Notes:
The Thermo Control Valve had went out. When the valve went out, the Subaru Eyesight became disabled. This also turned off the forward collision, automatic emergency braking, blind spot warning, lane departure, and rear cross traffic warning and braking. Subaru has a service bulletin, 09-80-21, stating the issue.
Mfg Campaign: 11512642
Recall Date: Mar 19, 2023
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2019 Subaru Forester. The contact stated that while driving at various speeds, the vehicle suddenly unintendedly accelerated. The contact depressed the brake pedal to regain control of the vehicle. The contact stated that approximately 10 minutes after the first failure, the failure reoccurred. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 29,000.
Corrective Action:
The contact owns a 2019 Subaru Forester. The contact stated that while driving at various speeds, the vehicle suddenly unintendedly accelerated. The contact depressed the brake pedal to regain control of the vehicle. The contact stated that approximately 10 minutes after the first failure, the failure reoccurred. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 29,000.
Additional Notes:
The contact owns a 2019 Subaru Forester. The contact stated that while driving at various speeds, the vehicle suddenly unintendedly accelerated. The contact depressed the brake pedal to regain control of the vehicle. The contact stated that approximately 10 minutes after the first failure, the failure reoccurred. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 29,000.
Mfg Campaign: 11511977
Recall Date: Mar 15, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2019 Subaru Forester. The contact stated that while driving at various speeds, the vehicle suddenly unintendedly accelerated. The contact depressed the brake pedal to regain control of the vehicle. The contact stated that approximately 10 minutes after the first failure, the failure reoccurred. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 29,000.
Corrective Action:
The contact owns a 2019 Subaru Forester. The contact stated that while driving at various speeds, the vehicle suddenly unintendedly accelerated. The contact depressed the brake pedal to regain control of the vehicle. The contact stated that approximately 10 minutes after the first failure, the failure reoccurred. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 29,000.
Additional Notes:
The contact owns a 2019 Subaru Forester. The contact stated that while driving at various speeds, the vehicle suddenly unintendedly accelerated. The contact depressed the brake pedal to regain control of the vehicle. The contact stated that approximately 10 minutes after the first failure, the failure reoccurred. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 29,000.
Mfg Campaign: 11511977
Recall Date: Mar 15, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
March 9, 2023 at 7 AM, I was driving in Philadelphia and traffic had slowed slightly and I was going 5 MPH, coming to a stop in traffic when my car completely "froze", and all the lights on the dashboard came on and it said "auto start disabled" and my car would not move. I tried to hit "start/stop" button but nothing worked and I tried to hit my blinkers so I could warn the cars behind me, but nothing worked in the car and it was stalled. This was the situation for 4 full minutes. I am lucky the cars behind me were paying attention and did not hit my car when it abruptly stopped like that with no warning at all. I am really concerned about this car's safety. This issue occurred to the same car in 2021 and I made an incident report then as well. The dealership said it was due to a faulty hood sensor which they replaced but the same exact thing happened a few times in 2021. I think there is some problem in the car's wiring or electrical system that is not being addressed. This is unsafe and a safety hazard for me and other cars on the road. Subaru needs to address this.
Corrective Action:
March 9, 2023 at 7 AM, I was driving in Philadelphia and traffic had slowed slightly and I was going 5 MPH, coming to a stop in traffic when my car completely "froze", and all the lights on the dashboard came on and it said "auto start disabled" and my car would not move. I tried to hit "start/stop" button but nothing worked and I tried to hit my blinkers so I could warn the cars behind me, but nothing worked in the car and it was stalled. This was the situation for 4 full minutes. I am lucky the cars behind me were paying attention and did not hit my car when it abruptly stopped like that with no warning at all. I am really concerned about this car's safety. This issue occurred to the same car in 2021 and I made an incident report then as well. The dealership said it was due to a faulty hood sensor which they replaced but the same exact thing happened a few times in 2021. I think there is some problem in the car's wiring or electrical system that is not being addressed. This is unsafe and a safety hazard for me and other cars on the road. Subaru needs to address this.
Additional Notes:
March 9, 2023 at 7 AM, I was driving in Philadelphia and traffic had slowed slightly and I was going 5 MPH, coming to a stop in traffic when my car completely "froze", and all the lights on the dashboard came on and it said "auto start disabled" and my car would not move. I tried to hit "start/stop" button but nothing worked and I tried to hit my blinkers so I could warn the cars behind me, but nothing worked in the car and it was stalled. This was the situation for 4 full minutes. I am lucky the cars behind me were paying attention and did not hit my car when it abruptly stopped like that with no warning at all. I am really concerned about this car's safety. This issue occurred to the same car in 2021 and I made an incident report then as well. The dealership said it was due to a faulty hood sensor which they replaced but the same exact thing happened a few times in 2021. I think there is some problem in the car's wiring or electrical system that is not being addressed. This is unsafe and a safety hazard for me and other cars on the road. Subaru needs to address this.
Mfg Campaign: 11510997
Recall Date: Mar 9, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
March 9, 2023 at 7 AM, I was driving in Philadelphia and traffic had slowed slightly and I was going 5 MPH, coming to a stop in traffic when my car completely "froze", and all the lights on the dashboard came on and it said "auto start disabled" and my car would not move. I tried to hit "start/stop" button but nothing worked and I tried to hit my blinkers so I could warn the cars behind me, but nothing worked in the car and it was stalled. This was the situation for 4 full minutes. I am lucky the cars behind me were paying attention and did not hit my car when it abruptly stopped like that with no warning at all. I am really concerned about this car's safety. This issue occurred to the same car in 2021 and I made an incident report then as well. The dealership said it was due to a faulty hood sensor which they replaced but the same exact thing happened a few times in 2021. I think there is some problem in the car's wiring or electrical system that is not being addressed. This is unsafe and a safety hazard for me and other cars on the road. Subaru needs to address this.
Corrective Action:
March 9, 2023 at 7 AM, I was driving in Philadelphia and traffic had slowed slightly and I was going 5 MPH, coming to a stop in traffic when my car completely "froze", and all the lights on the dashboard came on and it said "auto start disabled" and my car would not move. I tried to hit "start/stop" button but nothing worked and I tried to hit my blinkers so I could warn the cars behind me, but nothing worked in the car and it was stalled. This was the situation for 4 full minutes. I am lucky the cars behind me were paying attention and did not hit my car when it abruptly stopped like that with no warning at all. I am really concerned about this car's safety. This issue occurred to the same car in 2021 and I made an incident report then as well. The dealership said it was due to a faulty hood sensor which they replaced but the same exact thing happened a few times in 2021. I think there is some problem in the car's wiring or electrical system that is not being addressed. This is unsafe and a safety hazard for me and other cars on the road. Subaru needs to address this.
Additional Notes:
March 9, 2023 at 7 AM, I was driving in Philadelphia and traffic had slowed slightly and I was going 5 MPH, coming to a stop in traffic when my car completely "froze", and all the lights on the dashboard came on and it said "auto start disabled" and my car would not move. I tried to hit "start/stop" button but nothing worked and I tried to hit my blinkers so I could warn the cars behind me, but nothing worked in the car and it was stalled. This was the situation for 4 full minutes. I am lucky the cars behind me were paying attention and did not hit my car when it abruptly stopped like that with no warning at all. I am really concerned about this car's safety. This issue occurred to the same car in 2021 and I made an incident report then as well. The dealership said it was due to a faulty hood sensor which they replaced but the same exact thing happened a few times in 2021. I think there is some problem in the car's wiring or electrical system that is not being addressed. This is unsafe and a safety hazard for me and other cars on the road. Subaru needs to address this.
Mfg Campaign: 11510997
Recall Date: Mar 9, 2023
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
March 9, 2023 at 7 AM, I was driving in Philadelphia and traffic had slowed slightly and I was going 5 MPH, coming to a stop in traffic when my car completely "froze", and all the lights on the dashboard came on and it said "auto start disabled" and my car would not move. I tried to hit "start/stop" button but nothing worked and I tried to hit my blinkers so I could warn the cars behind me, but nothing worked in the car and it was stalled. This was the situation for 4 full minutes. I am lucky the cars behind me were paying attention and did not hit my car when it abruptly stopped like that with no warning at all. I am really concerned about this car's safety. This issue occurred to the same car in 2021 and I made an incident report then as well. The dealership said it was due to a faulty hood sensor which they replaced but the same exact thing happened a few times in 2021. I think there is some problem in the car's wiring or electrical system that is not being addressed. This is unsafe and a safety hazard for me and other cars on the road. Subaru needs to address this.
Corrective Action:
March 9, 2023 at 7 AM, I was driving in Philadelphia and traffic had slowed slightly and I was going 5 MPH, coming to a stop in traffic when my car completely "froze", and all the lights on the dashboard came on and it said "auto start disabled" and my car would not move. I tried to hit "start/stop" button but nothing worked and I tried to hit my blinkers so I could warn the cars behind me, but nothing worked in the car and it was stalled. This was the situation for 4 full minutes. I am lucky the cars behind me were paying attention and did not hit my car when it abruptly stopped like that with no warning at all. I am really concerned about this car's safety. This issue occurred to the same car in 2021 and I made an incident report then as well. The dealership said it was due to a faulty hood sensor which they replaced but the same exact thing happened a few times in 2021. I think there is some problem in the car's wiring or electrical system that is not being addressed. This is unsafe and a safety hazard for me and other cars on the road. Subaru needs to address this.
Additional Notes:
March 9, 2023 at 7 AM, I was driving in Philadelphia and traffic had slowed slightly and I was going 5 MPH, coming to a stop in traffic when my car completely "froze", and all the lights on the dashboard came on and it said "auto start disabled" and my car would not move. I tried to hit "start/stop" button but nothing worked and I tried to hit my blinkers so I could warn the cars behind me, but nothing worked in the car and it was stalled. This was the situation for 4 full minutes. I am lucky the cars behind me were paying attention and did not hit my car when it abruptly stopped like that with no warning at all. I am really concerned about this car's safety. This issue occurred to the same car in 2021 and I made an incident report then as well. The dealership said it was due to a faulty hood sensor which they replaced but the same exact thing happened a few times in 2021. I think there is some problem in the car's wiring or electrical system that is not being addressed. This is unsafe and a safety hazard for me and other cars on the road. Subaru needs to address this.
Mfg Campaign: 11510997
Recall Date: Mar 9, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Auto safety systems compromised with illumination of check engine light and engine temp warning light. Subaru dealership service department determined problem with Thermo Control Valve. Engine was not overheating as the vehicle was being driven in winter time, February in Alaska. Only indication of problem was indicator lights and reduced heat from cabin heat system. Vehicle went into "limp" mode as soon as warning lights illuminated, disabling advanced safety systems.
Corrective Action:
Auto safety systems compromised with illumination of check engine light and engine temp warning light. Subaru dealership service department determined problem with Thermo Control Valve. Engine was not overheating as the vehicle was being driven in winter time, February in Alaska. Only indication of problem was indicator lights and reduced heat from cabin heat system. Vehicle went into "limp" mode as soon as warning lights illuminated, disabling advanced safety systems.
Additional Notes:
Auto safety systems compromised with illumination of check engine light and engine temp warning light. Subaru dealership service department determined problem with Thermo Control Valve. Engine was not overheating as the vehicle was being driven in winter time, February in Alaska. Only indication of problem was indicator lights and reduced heat from cabin heat system. Vehicle went into "limp" mode as soon as warning lights illuminated, disabling advanced safety systems.
Mfg Campaign: 11508326
Recall Date: Feb 21, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Auto safety systems compromised with illumination of check engine light and engine temp warning light. Subaru dealership service department determined problem with Thermo Control Valve. Engine was not overheating as the vehicle was being driven in winter time, February in Alaska. Only indication of problem was indicator lights and reduced heat from cabin heat system. Vehicle went into "limp" mode as soon as warning lights illuminated, disabling advanced safety systems.
Corrective Action:
Auto safety systems compromised with illumination of check engine light and engine temp warning light. Subaru dealership service department determined problem with Thermo Control Valve. Engine was not overheating as the vehicle was being driven in winter time, February in Alaska. Only indication of problem was indicator lights and reduced heat from cabin heat system. Vehicle went into "limp" mode as soon as warning lights illuminated, disabling advanced safety systems.
Additional Notes:
Auto safety systems compromised with illumination of check engine light and engine temp warning light. Subaru dealership service department determined problem with Thermo Control Valve. Engine was not overheating as the vehicle was being driven in winter time, February in Alaska. Only indication of problem was indicator lights and reduced heat from cabin heat system. Vehicle went into "limp" mode as soon as warning lights illuminated, disabling advanced safety systems.
Mfg Campaign: 11508326
Recall Date: Feb 21, 2023
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Auto safety systems compromised with illumination of check engine light and engine temp warning light. Subaru dealership service department determined problem with Thermo Control Valve. Engine was not overheating as the vehicle was being driven in winter time, February in Alaska. Only indication of problem was indicator lights and reduced heat from cabin heat system. Vehicle went into "limp" mode as soon as warning lights illuminated, disabling advanced safety systems.
Corrective Action:
Auto safety systems compromised with illumination of check engine light and engine temp warning light. Subaru dealership service department determined problem with Thermo Control Valve. Engine was not overheating as the vehicle was being driven in winter time, February in Alaska. Only indication of problem was indicator lights and reduced heat from cabin heat system. Vehicle went into "limp" mode as soon as warning lights illuminated, disabling advanced safety systems.
Additional Notes:
Auto safety systems compromised with illumination of check engine light and engine temp warning light. Subaru dealership service department determined problem with Thermo Control Valve. Engine was not overheating as the vehicle was being driven in winter time, February in Alaska. Only indication of problem was indicator lights and reduced heat from cabin heat system. Vehicle went into "limp" mode as soon as warning lights illuminated, disabling advanced safety systems.
Mfg Campaign: 11508326
Recall Date: Feb 21, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury