Complaints & Recalls
Consumer Complaints
761 ComplaintsSubaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car stalls occasionally while stopped in traffic, at a signal, stop sign, and in heavy street or highway traffic. I have read about this, and it is problematic for this make and model, posing a significant safety hazard.
Corrective Action:
Car stalls occasionally while stopped in traffic, at a signal, stop sign, and in heavy street or highway traffic. I have read about this, and it is problematic for this make and model, posing a significant safety hazard.
Additional Notes:
Car stalls occasionally while stopped in traffic, at a signal, stop sign, and in heavy street or highway traffic. I have read about this, and it is problematic for this make and model, posing a significant safety hazard.
Mfg Campaign: 11506334
Recall Date: Feb 8, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Car stalls occasionally while stopped in traffic, at a signal, stop sign, and in heavy street or highway traffic. I have read about this, and it is problematic for this make and model, posing a significant safety hazard.
Corrective Action:
Car stalls occasionally while stopped in traffic, at a signal, stop sign, and in heavy street or highway traffic. I have read about this, and it is problematic for this make and model, posing a significant safety hazard.
Additional Notes:
Car stalls occasionally while stopped in traffic, at a signal, stop sign, and in heavy street or highway traffic. I have read about this, and it is problematic for this make and model, posing a significant safety hazard.
Mfg Campaign: 11506334
Recall Date: Feb 8, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While merging into a lane, I went to accelerate. I pressed the accelerator pedal to the floor to quickly get up to the speed of traffic. After successfully merging into the lane, I took my foot off of the accelerator pedal and noticed that my vehicle was still accelerating. The floor mat was not interfering with the accelerator pedal. Thankfully, slamming on my brakes while in the middle of a lane caused the accelerator pedal to come off the floor and my vehicle began to decelerate. This was frightening and an absolute hazard to the well-being of myself and other drivers and pedestrians on the road. Without quick thinking and a lack of traffic ahead of me, I and others would have likely been involved in a life-threatening traffic accident. Whether this is a reoccurring incident or a one-time incident, this is not acceptable for any vehicle sold and allowed to be driven by a manufacturer or dealership.
Corrective Action:
While merging into a lane, I went to accelerate. I pressed the accelerator pedal to the floor to quickly get up to the speed of traffic. After successfully merging into the lane, I took my foot off of the accelerator pedal and noticed that my vehicle was still accelerating. The floor mat was not interfering with the accelerator pedal. Thankfully, slamming on my brakes while in the middle of a lane caused the accelerator pedal to come off the floor and my vehicle began to decelerate. This was frightening and an absolute hazard to the well-being of myself and other drivers and pedestrians on the road. Without quick thinking and a lack of traffic ahead of me, I and others would have likely been involved in a life-threatening traffic accident. Whether this is a reoccurring incident or a one-time incident, this is not acceptable for any vehicle sold and allowed to be driven by a manufacturer or dealership.
Additional Notes:
While merging into a lane, I went to accelerate. I pressed the accelerator pedal to the floor to quickly get up to the speed of traffic. After successfully merging into the lane, I took my foot off of the accelerator pedal and noticed that my vehicle was still accelerating. The floor mat was not interfering with the accelerator pedal. Thankfully, slamming on my brakes while in the middle of a lane caused the accelerator pedal to come off the floor and my vehicle began to decelerate. This was frightening and an absolute hazard to the well-being of myself and other drivers and pedestrians on the road. Without quick thinking and a lack of traffic ahead of me, I and others would have likely been involved in a life-threatening traffic accident. Whether this is a reoccurring incident or a one-time incident, this is not acceptable for any vehicle sold and allowed to be driven by a manufacturer or dealership.
Mfg Campaign: 11505267
Recall Date: Feb 2, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked in J shape starting at the center of the bottom. The crack appeared overnight; there was no crack when the car was parked the night before, and the crack was observed when entering the car the next morning. No impacts observed. Approximately 12k miles.
Corrective Action:
Windshield cracked in J shape starting at the center of the bottom. The crack appeared overnight; there was no crack when the car was parked the night before, and the crack was observed when entering the car the next morning. No impacts observed. Approximately 12k miles.
Additional Notes:
Windshield cracked in J shape starting at the center of the bottom. The crack appeared overnight; there was no crack when the car was parked the night before, and the crack was observed when entering the car the next morning. No impacts observed. Approximately 12k miles.
Mfg Campaign: 11503848
Recall Date: Jan 26, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The headlights produces little to no lighting when driving at night. I almost got into an accident last night because I had extremely low visibility, even with the high beams on.
Corrective Action:
The headlights produces little to no lighting when driving at night. I almost got into an accident last night because I had extremely low visibility, even with the high beams on.
Additional Notes:
The headlights produces little to no lighting when driving at night. I almost got into an accident last night because I had extremely low visibility, even with the high beams on.
Mfg Campaign: 11502759
Recall Date: Jan 20, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving car in my town to grocery store. As I was driving, I looked in rearview mirror and noticed the windshield had spontaneously developed a 6 inch crack running straight down from the middle of the top edge, directly over the rearview mirror. The crack was not there when I'd started driving approximately 30 minutes prior. No impacts, not using wipers, temperatures have been moderate. There is no glass chip or other indication of impact at the edge of the windshield or on the adjacent edge of the car roof. There is no other visible damage to the windshield. The car is 2 months out of standard warranty. I will be filing an insurance claim.
Corrective Action:
Driving car in my town to grocery store. As I was driving, I looked in rearview mirror and noticed the windshield had spontaneously developed a 6 inch crack running straight down from the middle of the top edge, directly over the rearview mirror. The crack was not there when I'd started driving approximately 30 minutes prior. No impacts, not using wipers, temperatures have been moderate. There is no glass chip or other indication of impact at the edge of the windshield or on the adjacent edge of the car roof. There is no other visible damage to the windshield. The car is 2 months out of standard warranty. I will be filing an insurance claim.
Additional Notes:
Driving car in my town to grocery store. As I was driving, I looked in rearview mirror and noticed the windshield had spontaneously developed a 6 inch crack running straight down from the middle of the top edge, directly over the rearview mirror. The crack was not there when I'd started driving approximately 30 minutes prior. No impacts, not using wipers, temperatures have been moderate. There is no glass chip or other indication of impact at the edge of the windshield or on the adjacent edge of the car roof. There is no other visible damage to the windshield. The car is 2 months out of standard warranty. I will be filing an insurance claim.
Mfg Campaign: 11502285
Recall Date: Jan 17, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Subaru starlink system has no controls around transfer of ownership. I only discovered this after receiving a $150 charge 2 months after I traded in the car to a Subaru dealer. Even after trading in the car I was able to unlock, lock, start the car, and track the cars location. This represents a significant safety risk to the consumer and must be addressed immediately.
Corrective Action:
The Subaru starlink system has no controls around transfer of ownership. I only discovered this after receiving a $150 charge 2 months after I traded in the car to a Subaru dealer. Even after trading in the car I was able to unlock, lock, start the car, and track the cars location. This represents a significant safety risk to the consumer and must be addressed immediately.
Additional Notes:
The Subaru starlink system has no controls around transfer of ownership. I only discovered this after receiving a $150 charge 2 months after I traded in the car to a Subaru dealer. Even after trading in the car I was able to unlock, lock, start the car, and track the cars location. This represents a significant safety risk to the consumer and must be addressed immediately.
Mfg Campaign: 11499864
Recall Date: Jan 3, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The Subaru starlink system has no controls around transfer of ownership. I only discovered this after receiving a $150 charge 2 months after I traded in the car to a Subaru dealer. Even after trading in the car I was able to unlock, lock, start the car, and track the cars location. This represents a significant safety risk to the consumer and must be addressed immediately.
Corrective Action:
The Subaru starlink system has no controls around transfer of ownership. I only discovered this after receiving a $150 charge 2 months after I traded in the car to a Subaru dealer. Even after trading in the car I was able to unlock, lock, start the car, and track the cars location. This represents a significant safety risk to the consumer and must be addressed immediately.
Additional Notes:
The Subaru starlink system has no controls around transfer of ownership. I only discovered this after receiving a $150 charge 2 months after I traded in the car to a Subaru dealer. Even after trading in the car I was able to unlock, lock, start the car, and track the cars location. This represents a significant safety risk to the consumer and must be addressed immediately.
Mfg Campaign: 11499864
Recall Date: Jan 3, 2023
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Thermo control valve stays open. Needs replacement. Automatic brakes have gone on with no car in front of vehicle. Unsafe.
Corrective Action:
Thermo control valve stays open. Needs replacement. Automatic brakes have gone on with no car in front of vehicle. Unsafe.
Additional Notes:
Thermo control valve stays open. Needs replacement. Automatic brakes have gone on with no car in front of vehicle. Unsafe.
Mfg Campaign: 11499756
Recall Date: Jan 2, 2023
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Thermo control valve stays open. Needs replacement. Automatic brakes have gone on with no car in front of vehicle. Unsafe.
Corrective Action:
Thermo control valve stays open. Needs replacement. Automatic brakes have gone on with no car in front of vehicle. Unsafe.
Additional Notes:
Thermo control valve stays open. Needs replacement. Automatic brakes have gone on with no car in front of vehicle. Unsafe.
Mfg Campaign: 11499756
Recall Date: Jan 2, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked while parked during the day. No visible reason for the crack - no chips, divots, or impact marks on windshield. Crack runs from bottom corner of driver's side windshield up to mid windshield right in the line of vision for driver.
Corrective Action:
Windshield cracked while parked during the day. No visible reason for the crack - no chips, divots, or impact marks on windshield. Crack runs from bottom corner of driver's side windshield up to mid windshield right in the line of vision for driver.
Additional Notes:
Windshield cracked while parked during the day. No visible reason for the crack - no chips, divots, or impact marks on windshield. Crack runs from bottom corner of driver's side windshield up to mid windshield right in the line of vision for driver.
Mfg Campaign: 11499393
Recall Date: Dec 29, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield cracked while I was stopped at a light. It creates a visibility issue. The windshield was repaired previously and has cracked again. The vehicle has not been inspected the manufacturer, police, insurance or others. There were no warnings prior to the incidents.
Corrective Action:
The windshield cracked while I was stopped at a light. It creates a visibility issue. The windshield was repaired previously and has cracked again. The vehicle has not been inspected the manufacturer, police, insurance or others. There were no warnings prior to the incidents.
Additional Notes:
The windshield cracked while I was stopped at a light. It creates a visibility issue. The windshield was repaired previously and has cracked again. The vehicle has not been inspected the manufacturer, police, insurance or others. There were no warnings prior to the incidents.
Mfg Campaign: 11499044
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech explained the problem 'was caused by a low battery.' This car is only 2 years old. A new car battery should last longer than 2 years. It thus seems to me the battery was defective or the car improperly drained it somehow. More important, there is no warning that a 'low battery' -- one which can easily start a car -- could still deactivate safety features while driving.
Corrective Action:
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech explained the problem 'was caused by a low battery.' This car is only 2 years old. A new car battery should last longer than 2 years. It thus seems to me the battery was defective or the car improperly drained it somehow. More important, there is no warning that a 'low battery' -- one which can easily start a car -- could still deactivate safety features while driving.
Additional Notes:
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech explained the problem 'was caused by a low battery.' This car is only 2 years old. A new car battery should last longer than 2 years. It thus seems to me the battery was defective or the car improperly drained it somehow. More important, there is no warning that a 'low battery' -- one which can easily start a car -- could still deactivate safety features while driving.
Mfg Campaign: 11499054
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech explained the problem 'was caused by a low battery.' This car is only 2 years old. A new car battery should last longer than 2 years. It thus seems to me the battery was defective or the car improperly drained it somehow. More important, there is no warning that a 'low battery' -- one which can easily start a car -- could still deactivate safety features while driving.
Corrective Action:
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech explained the problem 'was caused by a low battery.' This car is only 2 years old. A new car battery should last longer than 2 years. It thus seems to me the battery was defective or the car improperly drained it somehow. More important, there is no warning that a 'low battery' -- one which can easily start a car -- could still deactivate safety features while driving.
Additional Notes:
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech explained the problem 'was caused by a low battery.' This car is only 2 years old. A new car battery should last longer than 2 years. It thus seems to me the battery was defective or the car improperly drained it somehow. More important, there is no warning that a 'low battery' -- one which can easily start a car -- could still deactivate safety features while driving.
Mfg Campaign: 11499054
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech explained the problem 'was caused by a low battery.' This car is only 2 years old. A new car battery should last longer than 2 years. It thus seems to me the battery was defective or the car improperly drained it somehow. More important, there is no warning that a 'low battery' -- one which can easily start a car -- could still deactivate safety features while driving.
Corrective Action:
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech explained the problem 'was caused by a low battery.' This car is only 2 years old. A new car battery should last longer than 2 years. It thus seems to me the battery was defective or the car improperly drained it somehow. More important, there is no warning that a 'low battery' -- one which can easily start a car -- could still deactivate safety features while driving.
Additional Notes:
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech explained the problem 'was caused by a low battery.' This car is only 2 years old. A new car battery should last longer than 2 years. It thus seems to me the battery was defective or the car improperly drained it somehow. More important, there is no warning that a 'low battery' -- one which can easily start a car -- could still deactivate safety features while driving.
Mfg Campaign: 11499054
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracked with out any other related damage. No rock chips or other damage. While sitting still windshield popped and a small 1/2 inch crack started on the edge of the glass and spread all the way across the windshield. Subaru clames there is no coverage even tho there is no damage to the windshield
Corrective Action:
Windshield cracked with out any other related damage. No rock chips or other damage. While sitting still windshield popped and a small 1/2 inch crack started on the edge of the glass and spread all the way across the windshield. Subaru clames there is no coverage even tho there is no damage to the windshield
Additional Notes:
Windshield cracked with out any other related damage. No rock chips or other damage. While sitting still windshield popped and a small 1/2 inch crack started on the edge of the glass and spread all the way across the windshield. Subaru clames there is no coverage even tho there is no damage to the windshield
Mfg Campaign: 11499079
Recall Date: Dec 27, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I bought this vehicle new. In the past three years, I have needed three windshield repairs. The first two were chips that could be filled and repaired. Most recently, a small chip has begun cracking and will require replacing the entire windshield at substantial cost. This vehicle is more prone to windshield damage from normal interstate use than any other I have driven in four decades.
Corrective Action:
I bought this vehicle new. In the past three years, I have needed three windshield repairs. The first two were chips that could be filled and repaired. Most recently, a small chip has begun cracking and will require replacing the entire windshield at substantial cost. This vehicle is more prone to windshield damage from normal interstate use than any other I have driven in four decades.
Additional Notes:
I bought this vehicle new. In the past three years, I have needed three windshield repairs. The first two were chips that could be filled and repaired. Most recently, a small chip has begun cracking and will require replacing the entire windshield at substantial cost. This vehicle is more prone to windshield damage from normal interstate use than any other I have driven in four decades.
Mfg Campaign: 11495767
Recall Date: Dec 2, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated while driving approximately 60 MPH, the contact became aware of a crack on the windshield on the far-left driver's side about three inches above where the VIN was located. The contact had taken the vehicle to a glass shop where it was diagnosed that there were several cracks and determined that the windshield needed to be replaced. The vehicle had been repaired. The contact stated that the new windshield had developed a crack and needed to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 34,500.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated while driving approximately 60 MPH, the contact became aware of a crack on the windshield on the far-left driver's side about three inches above where the VIN was located. The contact had taken the vehicle to a glass shop where it was diagnosed that there were several cracks and determined that the windshield needed to be replaced. The vehicle had been repaired. The contact stated that the new windshield had developed a crack and needed to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 34,500.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated while driving approximately 60 MPH, the contact became aware of a crack on the windshield on the far-left driver's side about three inches above where the VIN was located. The contact had taken the vehicle to a glass shop where it was diagnosed that there were several cracks and determined that the windshield needed to be replaced. The vehicle had been repaired. The contact stated that the new windshield had developed a crack and needed to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 34,500.
Mfg Campaign: 11495178
Recall Date: Nov 28, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield suddenly cracked from lower passenger side almost 2-feet long. No obvious cause, driving around 50 mph in 62 degrees, clear sky.
Corrective Action:
Windshield suddenly cracked from lower passenger side almost 2-feet long. No obvious cause, driving around 50 mph in 62 degrees, clear sky.
Additional Notes:
Windshield suddenly cracked from lower passenger side almost 2-feet long. No obvious cause, driving around 50 mph in 62 degrees, clear sky.
Mfg Campaign: 11494993
Recall Date: Nov 26, 2022
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated that while her friend was driving 70 MPH, the windshield started to crack at the center base of the windshield. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,000.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated that while her friend was driving 70 MPH, the windshield started to crack at the center base of the windshield. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,000.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated that while her friend was driving 70 MPH, the windshield started to crack at the center base of the windshield. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,000.
Mfg Campaign: 11494891
Recall Date: Nov 25, 2022
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