Complaints & Recalls
Consumer Complaints
761 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FEBRUARY 5, 2020, JUST GOT IN THE CAR TO START DRIVING IT AND NOTICED THE WINDSHIELD CRACKED FOR NO REASON STARTING AT THE VERY BOTTOM CENTER AND IS ABOUT 8 INCHES LONG ALREADY. IT WAS NOT THERE EARLIER IN THE DAY. IT JUST APPEARED SUDDENLY AND COULD NOT SEE ANY ROCK CHIP IN THE AREA.
Corrective Action:
FEBRUARY 5, 2020, JUST GOT IN THE CAR TO START DRIVING IT AND NOTICED THE WINDSHIELD CRACKED FOR NO REASON STARTING AT THE VERY BOTTOM CENTER AND IS ABOUT 8 INCHES LONG ALREADY. IT WAS NOT THERE EARLIER IN THE DAY. IT JUST APPEARED SUDDENLY AND COULD NOT SEE ANY ROCK CHIP IN THE AREA.
Additional Notes:
FEBRUARY 5, 2020, JUST GOT IN THE CAR TO START DRIVING IT AND NOTICED THE WINDSHIELD CRACKED FOR NO REASON STARTING AT THE VERY BOTTOM CENTER AND IS ABOUT 8 INCHES LONG ALREADY. IT WAS NOT THERE EARLIER IN THE DAY. IT JUST APPEARED SUDDENLY AND COULD NOT SEE ANY ROCK CHIP IN THE AREA.
Mfg Campaign: 11307434
Recall Date: Feb 6, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE A BRAND NEW, 2020 FORESTER (TOURING) . WHEN I HAD IT FOR 21 DAYS, I PICKED UP A SMALL ROCK IN THE WINDSHIELD.THE ROCK WAS SMALL BUT IT RUINED MY WINDSHIELD. IT I IMMEDIATELY SPREAD ACROSS THE WINDSHIELD AND IS NOW COVERS THREE AREAS AND MORE THAN 1/2 OF MY WINDSHIELD . I HAVE BEEN READING UP ON SUBARU ISSUES AND I UNDERSTAND THE WINDSHIELDS ARE A PROBLEM...BUT I DIDN'T EXPECT THIS. THE WINDSHIELD HAS TO BE REPLACED AND THE ESTIMATE IS OVER $1400. TRAVELING FROM CORPUS CHRISTI TO SAN ANTONIO ON HWY 37
Corrective Action:
I HAVE A BRAND NEW, 2020 FORESTER (TOURING) . WHEN I HAD IT FOR 21 DAYS, I PICKED UP A SMALL ROCK IN THE WINDSHIELD.THE ROCK WAS SMALL BUT IT RUINED MY WINDSHIELD. IT I IMMEDIATELY SPREAD ACROSS THE WINDSHIELD AND IS NOW COVERS THREE AREAS AND MORE THAN 1/2 OF MY WINDSHIELD . I HAVE BEEN READING UP ON SUBARU ISSUES AND I UNDERSTAND THE WINDSHIELDS ARE A PROBLEM...BUT I DIDN'T EXPECT THIS. THE WINDSHIELD HAS TO BE REPLACED AND THE ESTIMATE IS OVER $1400. TRAVELING FROM CORPUS CHRISTI TO SAN ANTONIO ON HWY 37
Additional Notes:
I HAVE A BRAND NEW, 2020 FORESTER (TOURING) . WHEN I HAD IT FOR 21 DAYS, I PICKED UP A SMALL ROCK IN THE WINDSHIELD.THE ROCK WAS SMALL BUT IT RUINED MY WINDSHIELD. IT I IMMEDIATELY SPREAD ACROSS THE WINDSHIELD AND IS NOW COVERS THREE AREAS AND MORE THAN 1/2 OF MY WINDSHIELD . I HAVE BEEN READING UP ON SUBARU ISSUES AND I UNDERSTAND THE WINDSHIELDS ARE A PROBLEM...BUT I DIDN'T EXPECT THIS. THE WINDSHIELD HAS TO BE REPLACED AND THE ESTIMATE IS OVER $1400. TRAVELING FROM CORPUS CHRISTI TO SAN ANTONIO ON HWY 37
Mfg Campaign: 11301838
Recall Date: Jan 25, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING ON I-5 IN SEATTLE AREA, A ROCK FROM AN SUV HIT MY WINDSHIELD CAUSING AN IMMEDIATE CHIP ON THE DRIVER SIDE OF THE WINDSHIELD IN THE LINE OF VISION.
Corrective Action:
DRIVING ON I-5 IN SEATTLE AREA, A ROCK FROM AN SUV HIT MY WINDSHIELD CAUSING AN IMMEDIATE CHIP ON THE DRIVER SIDE OF THE WINDSHIELD IN THE LINE OF VISION.
Additional Notes:
DRIVING ON I-5 IN SEATTLE AREA, A ROCK FROM AN SUV HIT MY WINDSHIELD CAUSING AN IMMEDIATE CHIP ON THE DRIVER SIDE OF THE WINDSHIELD IN THE LINE OF VISION.
Mfg Campaign: 11300348
Recall Date: Jan 19, 2020
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WITH THE HEADLIGHT SWITCH IN THE OFF POSITION AND THE GEAR SHIFTER IS MOVED INTO EITHER THE REVERSE OR DRIVE POSITION THE SHIFTER SEEMS TO ACTIVATE THE REAR TAIL LIGHTS TO LIGHT UP AND STAY ON. THIS ACTION IS OCCURRING MORE AND MORE FREQUENT. THIS OCCURS BACKING OUT OF THE DRIVEWAY, GOING DOWN THE HIGHWAY, ETC.
Corrective Action:
WITH THE HEADLIGHT SWITCH IN THE OFF POSITION AND THE GEAR SHIFTER IS MOVED INTO EITHER THE REVERSE OR DRIVE POSITION THE SHIFTER SEEMS TO ACTIVATE THE REAR TAIL LIGHTS TO LIGHT UP AND STAY ON. THIS ACTION IS OCCURRING MORE AND MORE FREQUENT. THIS OCCURS BACKING OUT OF THE DRIVEWAY, GOING DOWN THE HIGHWAY, ETC.
Additional Notes:
WITH THE HEADLIGHT SWITCH IN THE OFF POSITION AND THE GEAR SHIFTER IS MOVED INTO EITHER THE REVERSE OR DRIVE POSITION THE SHIFTER SEEMS TO ACTIVATE THE REAR TAIL LIGHTS TO LIGHT UP AND STAY ON. THIS ACTION IS OCCURRING MORE AND MORE FREQUENT. THIS OCCURS BACKING OUT OF THE DRIVEWAY, GOING DOWN THE HIGHWAY, ETC.
Mfg Campaign: 11297185
Recall Date: Jan 5, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CAR IS BRAND NEW. WITHIN 2 WEEKS OF PURCHASING ALREADY 3 CHIPS IN WINDSHIELD WHEN NO ROCKS WERE OBSERVED HITTING. ONE OF THE CHIPS IS IN FRONT OF THE EYESIGHT SYSTEM AND IF IT GROWS IT WILL HAMPER THE SAFETY SYSTEMS OF THE CAR. IT WILL COST ME AROUND 1700 DOLLARS TO REPAIR SOMETHING THAT SHOULD HAVE NEVER HAPPENED.
Corrective Action:
CAR IS BRAND NEW. WITHIN 2 WEEKS OF PURCHASING ALREADY 3 CHIPS IN WINDSHIELD WHEN NO ROCKS WERE OBSERVED HITTING. ONE OF THE CHIPS IS IN FRONT OF THE EYESIGHT SYSTEM AND IF IT GROWS IT WILL HAMPER THE SAFETY SYSTEMS OF THE CAR. IT WILL COST ME AROUND 1700 DOLLARS TO REPAIR SOMETHING THAT SHOULD HAVE NEVER HAPPENED.
Additional Notes:
CAR IS BRAND NEW. WITHIN 2 WEEKS OF PURCHASING ALREADY 3 CHIPS IN WINDSHIELD WHEN NO ROCKS WERE OBSERVED HITTING. ONE OF THE CHIPS IS IN FRONT OF THE EYESIGHT SYSTEM AND IF IT GROWS IT WILL HAMPER THE SAFETY SYSTEMS OF THE CAR. IT WILL COST ME AROUND 1700 DOLLARS TO REPAIR SOMETHING THAT SHOULD HAVE NEVER HAPPENED.
Mfg Campaign: 11292220
Recall Date: Dec 31, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE VIBRATE STARTING AT 50 MPH AND GETS EXCESSIVE AT 65MPH AND UP, WHILE CRUISING IN THE HIGHWAY. THE VIBRATION CAN BE FELT ON THE STEERING WHEEL AND THE DRIVER SEAT SEAT.
Corrective Action:
VEHICLE VIBRATE STARTING AT 50 MPH AND GETS EXCESSIVE AT 65MPH AND UP, WHILE CRUISING IN THE HIGHWAY. THE VIBRATION CAN BE FELT ON THE STEERING WHEEL AND THE DRIVER SEAT SEAT.
Additional Notes:
VEHICLE VIBRATE STARTING AT 50 MPH AND GETS EXCESSIVE AT 65MPH AND UP, WHILE CRUISING IN THE HIGHWAY. THE VIBRATION CAN BE FELT ON THE STEERING WHEEL AND THE DRIVER SEAT SEAT.
Mfg Campaign: 11292190
Recall Date: Dec 30, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
VEHICLE VIBRATE STARTING AT 50 MPH AND GETS EXCESSIVE AT 65MPH AND UP, WHILE CRUISING IN THE HIGHWAY. THE VIBRATION CAN BE FELT ON THE STEERING WHEEL AND THE DRIVER SEAT SEAT.
Corrective Action:
VEHICLE VIBRATE STARTING AT 50 MPH AND GETS EXCESSIVE AT 65MPH AND UP, WHILE CRUISING IN THE HIGHWAY. THE VIBRATION CAN BE FELT ON THE STEERING WHEEL AND THE DRIVER SEAT SEAT.
Additional Notes:
VEHICLE VIBRATE STARTING AT 50 MPH AND GETS EXCESSIVE AT 65MPH AND UP, WHILE CRUISING IN THE HIGHWAY. THE VIBRATION CAN BE FELT ON THE STEERING WHEEL AND THE DRIVER SEAT SEAT.
Mfg Campaign: 11292190
Recall Date: Dec 30, 2019
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
VEHICLE VIBRATE STARTING AT 50 MPH AND GETS EXCESSIVE AT 65MPH AND UP, WHILE CRUISING IN THE HIGHWAY. THE VIBRATION CAN BE FELT ON THE STEERING WHEEL AND THE DRIVER SEAT SEAT.
Corrective Action:
VEHICLE VIBRATE STARTING AT 50 MPH AND GETS EXCESSIVE AT 65MPH AND UP, WHILE CRUISING IN THE HIGHWAY. THE VIBRATION CAN BE FELT ON THE STEERING WHEEL AND THE DRIVER SEAT SEAT.
Additional Notes:
VEHICLE VIBRATE STARTING AT 50 MPH AND GETS EXCESSIVE AT 65MPH AND UP, WHILE CRUISING IN THE HIGHWAY. THE VIBRATION CAN BE FELT ON THE STEERING WHEEL AND THE DRIVER SEAT SEAT.
Mfg Campaign: 11292190
Recall Date: Dec 30, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN DRIVING THE DRIVER HEATED SEAT PUTS OUT LOW HEAT EVEN IF THE SWITCH IS IN THE OFF POSITION. AT 15 MINUTES SITTING, HEAT CAN BE FELT ON THE BUTTOCKS SKIN AND CAUSED MINOR SKIN BURN AT AROUND 30 MINUTES.
Corrective Action:
WHEN DRIVING THE DRIVER HEATED SEAT PUTS OUT LOW HEAT EVEN IF THE SWITCH IS IN THE OFF POSITION. AT 15 MINUTES SITTING, HEAT CAN BE FELT ON THE BUTTOCKS SKIN AND CAUSED MINOR SKIN BURN AT AROUND 30 MINUTES.
Additional Notes:
WHEN DRIVING THE DRIVER HEATED SEAT PUTS OUT LOW HEAT EVEN IF THE SWITCH IS IN THE OFF POSITION. AT 15 MINUTES SITTING, HEAT CAN BE FELT ON THE BUTTOCKS SKIN AND CAUSED MINOR SKIN BURN AT AROUND 30 MINUTES.
Mfg Campaign: 11292191
Recall Date: Dec 30, 2019
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
WHEN DRIVING THE DRIVER HEATED SEAT PUTS OUT LOW HEAT EVEN IF THE SWITCH IS IN THE OFF POSITION. AT 15 MINUTES SITTING, HEAT CAN BE FELT ON THE BUTTOCKS SKIN AND CAUSED MINOR SKIN BURN AT AROUND 30 MINUTES.
Corrective Action:
WHEN DRIVING THE DRIVER HEATED SEAT PUTS OUT LOW HEAT EVEN IF THE SWITCH IS IN THE OFF POSITION. AT 15 MINUTES SITTING, HEAT CAN BE FELT ON THE BUTTOCKS SKIN AND CAUSED MINOR SKIN BURN AT AROUND 30 MINUTES.
Additional Notes:
WHEN DRIVING THE DRIVER HEATED SEAT PUTS OUT LOW HEAT EVEN IF THE SWITCH IS IN THE OFF POSITION. AT 15 MINUTES SITTING, HEAT CAN BE FELT ON THE BUTTOCKS SKIN AND CAUSED MINOR SKIN BURN AT AROUND 30 MINUTES.
Mfg Campaign: 11292191
Recall Date: Dec 30, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I PURCHASED THE VEHICLE ON SATURDAY, NOVEMBER 30, 2019. AS I BEGAN MY DRIVE TO WORK THE FOLLOWING FRIDAY (DECEMBER 6), I NOTICED A SMALL CRACK AT THE BOTTOM OF THE WINDSHIELD. I REPORTED IT TO THE DEALERSHIP SINCE I PURCHASED WINDSHIELD REPAIR COVERAGE AND THE INSURANCE COMPANY STATED THAT I NEEDED TO CONTACT THE DEALERSHIP SINCE MY VEHICLE WASN'T IN THEIR SYSTEM YET. THE DEALERSHIP SAID THAT IT WOULD HAVE TO LOOK INTO IT AND GET BACK WITH ME. THE FOLLOWING MORNING WHEN I WENT TO DRIVE THE VEHICLE, THE CRACK SPREAD TO MORE THAN 6 INCHES. I WAS TOLD THAT MY COVERAGE DOES NOT INCLUDE WINDSHIELD REPLACEMENT, WHICH IS NOW REQUIRED DUE TO THE SIZE OF THE CRACK, AND THAT IT WOULD COST $859.19 TO DO SO.
Corrective Action:
I PURCHASED THE VEHICLE ON SATURDAY, NOVEMBER 30, 2019. AS I BEGAN MY DRIVE TO WORK THE FOLLOWING FRIDAY (DECEMBER 6), I NOTICED A SMALL CRACK AT THE BOTTOM OF THE WINDSHIELD. I REPORTED IT TO THE DEALERSHIP SINCE I PURCHASED WINDSHIELD REPAIR COVERAGE AND THE INSURANCE COMPANY STATED THAT I NEEDED TO CONTACT THE DEALERSHIP SINCE MY VEHICLE WASN'T IN THEIR SYSTEM YET. THE DEALERSHIP SAID THAT IT WOULD HAVE TO LOOK INTO IT AND GET BACK WITH ME. THE FOLLOWING MORNING WHEN I WENT TO DRIVE THE VEHICLE, THE CRACK SPREAD TO MORE THAN 6 INCHES. I WAS TOLD THAT MY COVERAGE DOES NOT INCLUDE WINDSHIELD REPLACEMENT, WHICH IS NOW REQUIRED DUE TO THE SIZE OF THE CRACK, AND THAT IT WOULD COST $859.19 TO DO SO.
Additional Notes:
I PURCHASED THE VEHICLE ON SATURDAY, NOVEMBER 30, 2019. AS I BEGAN MY DRIVE TO WORK THE FOLLOWING FRIDAY (DECEMBER 6), I NOTICED A SMALL CRACK AT THE BOTTOM OF THE WINDSHIELD. I REPORTED IT TO THE DEALERSHIP SINCE I PURCHASED WINDSHIELD REPAIR COVERAGE AND THE INSURANCE COMPANY STATED THAT I NEEDED TO CONTACT THE DEALERSHIP SINCE MY VEHICLE WASN'T IN THEIR SYSTEM YET. THE DEALERSHIP SAID THAT IT WOULD HAVE TO LOOK INTO IT AND GET BACK WITH ME. THE FOLLOWING MORNING WHEN I WENT TO DRIVE THE VEHICLE, THE CRACK SPREAD TO MORE THAN 6 INCHES. I WAS TOLD THAT MY COVERAGE DOES NOT INCLUDE WINDSHIELD REPLACEMENT, WHICH IS NOW REQUIRED DUE TO THE SIZE OF THE CRACK, AND THAT IT WOULD COST $859.19 TO DO SO.
Mfg Campaign: 11291547
Recall Date: Dec 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHEN THE FRONT WINDOWS ARE OPEN AND THEN CLOSED THEY ALWAYS COME UP FROM THE INSIDE OF THE DOOR WET. THIS HAPPENS WHETHER OR NOT THE CAR HAS RECENTLY BEEN TO THE CARWASH/ ITS BEEN RAINING OUTSIDE/ OR NOT. CONDITION HAS EXISTED SINCE I PURCHASED VEHICLE.
Corrective Action:
WHEN THE FRONT WINDOWS ARE OPEN AND THEN CLOSED THEY ALWAYS COME UP FROM THE INSIDE OF THE DOOR WET. THIS HAPPENS WHETHER OR NOT THE CAR HAS RECENTLY BEEN TO THE CARWASH/ ITS BEEN RAINING OUTSIDE/ OR NOT. CONDITION HAS EXISTED SINCE I PURCHASED VEHICLE.
Additional Notes:
WHEN THE FRONT WINDOWS ARE OPEN AND THEN CLOSED THEY ALWAYS COME UP FROM THE INSIDE OF THE DOOR WET. THIS HAPPENS WHETHER OR NOT THE CAR HAS RECENTLY BEEN TO THE CARWASH/ ITS BEEN RAINING OUTSIDE/ OR NOT. CONDITION HAS EXISTED SINCE I PURCHASED VEHICLE.
Mfg Campaign: 11291156
Recall Date: Dec 25, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED A 2020 SUBARU FORESTER SPORT. FIVE DAYS LATER, WOKE UP TO FIND A 2-3 FOOT LONG CRACK THROUGH THE WINDSHIELD, STARTING AT THE VERY EDGE OF THE GLASS (THE BLACK PART). NO EVIDENCE OF ANY ROCKS, IMPACT, CHIPPING, ETC. - WHEN I TOOK IT TO BE REPLACED, THE DEALERSHIP AGREED BUT SAID 'UNFORTUNATELY SUBARU DOES NOT COVER GLASS'. I INFORMED THEM THIS HAS BEEN AN ONGOING ISSUE WITH SUBARU, WHICH THE DEALERSHIP SAID THEY WEREN'T AWARE OF. I HAD TO PAY $500 FOR A NEW WINDSHIELD ON A CAR I BOUGHT 5 DAYS PRIOR, WITH NOTHING CAUSING THE CRACK.
Corrective Action:
PURCHASED A 2020 SUBARU FORESTER SPORT. FIVE DAYS LATER, WOKE UP TO FIND A 2-3 FOOT LONG CRACK THROUGH THE WINDSHIELD, STARTING AT THE VERY EDGE OF THE GLASS (THE BLACK PART). NO EVIDENCE OF ANY ROCKS, IMPACT, CHIPPING, ETC. - WHEN I TOOK IT TO BE REPLACED, THE DEALERSHIP AGREED BUT SAID 'UNFORTUNATELY SUBARU DOES NOT COVER GLASS'. I INFORMED THEM THIS HAS BEEN AN ONGOING ISSUE WITH SUBARU, WHICH THE DEALERSHIP SAID THEY WEREN'T AWARE OF. I HAD TO PAY $500 FOR A NEW WINDSHIELD ON A CAR I BOUGHT 5 DAYS PRIOR, WITH NOTHING CAUSING THE CRACK.
Additional Notes:
PURCHASED A 2020 SUBARU FORESTER SPORT. FIVE DAYS LATER, WOKE UP TO FIND A 2-3 FOOT LONG CRACK THROUGH THE WINDSHIELD, STARTING AT THE VERY EDGE OF THE GLASS (THE BLACK PART). NO EVIDENCE OF ANY ROCKS, IMPACT, CHIPPING, ETC. - WHEN I TOOK IT TO BE REPLACED, THE DEALERSHIP AGREED BUT SAID 'UNFORTUNATELY SUBARU DOES NOT COVER GLASS'. I INFORMED THEM THIS HAS BEEN AN ONGOING ISSUE WITH SUBARU, WHICH THE DEALERSHIP SAID THEY WEREN'T AWARE OF. I HAD TO PAY $500 FOR A NEW WINDSHIELD ON A CAR I BOUGHT 5 DAYS PRIOR, WITH NOTHING CAUSING THE CRACK.
Mfg Campaign: 11291017
Recall Date: Dec 24, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING MY 2020 SUBARU FORESTER SPORT IN THE LEFT LANE ALONG AN ON-RAMP TO THE HIGHWAY, WHICH CONSISTS OF A ROAD THAT CURVES TO THE RIGHT. THERE WAS SNOW ON THE GROUND BUT THE ROADS WERE CLEAR AND DRY. SUDDENLY AND IN A MATTER OF A FEW SECONDS, THE CAR BEGAN TO BEEP CONTINUOUSLY WHILE THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED, AND THE ANTI-LOCK BRAKE SYSTEM KICKED IN AS I TRIED TO CORRECT THE WHEEL AND BRAKE THE CAR. I WAS SUDDENLY COMPLETELY OUT OF CONTROL OF THE VEHICLE AS THE CAR DROVE ME OFF THE ROAD AND DOWN INTO THE SNOWY MEDIAN, WHERE IT ROLLED AT LEAST ONCE BEFORE LANDING UPRIGHT. I BELIEVE THE ERROR WITH THE CAR MAY HAVE OCCURRED WITH SUBARU'S BRAND-NEW LANE CENTERING TECHNOLOGY, RELEASED WITH THE 2020 EDITION VEHICLES. THE TECHNOLOGY WILL PHYSICALLY DIRECT THE STEERING WHEEL TOWARDS THE CENTER OF THE LANE IF IT DETECTS THE VEHICLE IS GETTING TOO CLOSE TO EITHER LANE LINE. LANE CENTERING IS A FEATURE OF THE SUBARU'S DRIVER ASSIST TECHNOLOGY, CALLED EYESIGHT. I'M UNSURE IF THE MALFUNCTION OCCURRED WITH EYESIGHT OR WITH THE LANE CENTERING FUNCTION SPECIFICALLY.
Corrective Action:
I WAS DRIVING MY 2020 SUBARU FORESTER SPORT IN THE LEFT LANE ALONG AN ON-RAMP TO THE HIGHWAY, WHICH CONSISTS OF A ROAD THAT CURVES TO THE RIGHT. THERE WAS SNOW ON THE GROUND BUT THE ROADS WERE CLEAR AND DRY. SUDDENLY AND IN A MATTER OF A FEW SECONDS, THE CAR BEGAN TO BEEP CONTINUOUSLY WHILE THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED, AND THE ANTI-LOCK BRAKE SYSTEM KICKED IN AS I TRIED TO CORRECT THE WHEEL AND BRAKE THE CAR. I WAS SUDDENLY COMPLETELY OUT OF CONTROL OF THE VEHICLE AS THE CAR DROVE ME OFF THE ROAD AND DOWN INTO THE SNOWY MEDIAN, WHERE IT ROLLED AT LEAST ONCE BEFORE LANDING UPRIGHT. I BELIEVE THE ERROR WITH THE CAR MAY HAVE OCCURRED WITH SUBARU'S BRAND-NEW LANE CENTERING TECHNOLOGY, RELEASED WITH THE 2020 EDITION VEHICLES. THE TECHNOLOGY WILL PHYSICALLY DIRECT THE STEERING WHEEL TOWARDS THE CENTER OF THE LANE IF IT DETECTS THE VEHICLE IS GETTING TOO CLOSE TO EITHER LANE LINE. LANE CENTERING IS A FEATURE OF THE SUBARU'S DRIVER ASSIST TECHNOLOGY, CALLED EYESIGHT. I'M UNSURE IF THE MALFUNCTION OCCURRED WITH EYESIGHT OR WITH THE LANE CENTERING FUNCTION SPECIFICALLY.
Additional Notes:
I WAS DRIVING MY 2020 SUBARU FORESTER SPORT IN THE LEFT LANE ALONG AN ON-RAMP TO THE HIGHWAY, WHICH CONSISTS OF A ROAD THAT CURVES TO THE RIGHT. THERE WAS SNOW ON THE GROUND BUT THE ROADS WERE CLEAR AND DRY. SUDDENLY AND IN A MATTER OF A FEW SECONDS, THE CAR BEGAN TO BEEP CONTINUOUSLY WHILE THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED, AND THE ANTI-LOCK BRAKE SYSTEM KICKED IN AS I TRIED TO CORRECT THE WHEEL AND BRAKE THE CAR. I WAS SUDDENLY COMPLETELY OUT OF CONTROL OF THE VEHICLE AS THE CAR DROVE ME OFF THE ROAD AND DOWN INTO THE SNOWY MEDIAN, WHERE IT ROLLED AT LEAST ONCE BEFORE LANDING UPRIGHT. I BELIEVE THE ERROR WITH THE CAR MAY HAVE OCCURRED WITH SUBARU'S BRAND-NEW LANE CENTERING TECHNOLOGY, RELEASED WITH THE 2020 EDITION VEHICLES. THE TECHNOLOGY WILL PHYSICALLY DIRECT THE STEERING WHEEL TOWARDS THE CENTER OF THE LANE IF IT DETECTS THE VEHICLE IS GETTING TOO CLOSE TO EITHER LANE LINE. LANE CENTERING IS A FEATURE OF THE SUBARU'S DRIVER ASSIST TECHNOLOGY, CALLED EYESIGHT. I'M UNSURE IF THE MALFUNCTION OCCURRED WITH EYESIGHT OR WITH THE LANE CENTERING FUNCTION SPECIFICALLY.
Mfg Campaign: 11289740
Recall Date: Dec 17, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS DRIVING MY 2020 SUBARU FORESTER SPORT IN THE LEFT LANE ALONG AN ON-RAMP TO THE HIGHWAY, WHICH CONSISTS OF A ROAD THAT CURVES TO THE RIGHT. THERE WAS SNOW ON THE GROUND BUT THE ROADS WERE CLEAR AND DRY. SUDDENLY AND IN A MATTER OF A FEW SECONDS, THE CAR BEGAN TO BEEP CONTINUOUSLY WHILE THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED, AND THE ANTI-LOCK BRAKE SYSTEM KICKED IN AS I TRIED TO CORRECT THE WHEEL AND BRAKE THE CAR. I WAS SUDDENLY COMPLETELY OUT OF CONTROL OF THE VEHICLE AS THE CAR DROVE ME OFF THE ROAD AND DOWN INTO THE SNOWY MEDIAN, WHERE IT ROLLED AT LEAST ONCE BEFORE LANDING UPRIGHT. I BELIEVE THE ERROR WITH THE CAR MAY HAVE OCCURRED WITH SUBARU'S BRAND-NEW LANE CENTERING TECHNOLOGY, RELEASED WITH THE 2020 EDITION VEHICLES. THE TECHNOLOGY WILL PHYSICALLY DIRECT THE STEERING WHEEL TOWARDS THE CENTER OF THE LANE IF IT DETECTS THE VEHICLE IS GETTING TOO CLOSE TO EITHER LANE LINE. LANE CENTERING IS A FEATURE OF THE SUBARU'S DRIVER ASSIST TECHNOLOGY, CALLED EYESIGHT. I'M UNSURE IF THE MALFUNCTION OCCURRED WITH EYESIGHT OR WITH THE LANE CENTERING FUNCTION SPECIFICALLY.
Corrective Action:
I WAS DRIVING MY 2020 SUBARU FORESTER SPORT IN THE LEFT LANE ALONG AN ON-RAMP TO THE HIGHWAY, WHICH CONSISTS OF A ROAD THAT CURVES TO THE RIGHT. THERE WAS SNOW ON THE GROUND BUT THE ROADS WERE CLEAR AND DRY. SUDDENLY AND IN A MATTER OF A FEW SECONDS, THE CAR BEGAN TO BEEP CONTINUOUSLY WHILE THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED, AND THE ANTI-LOCK BRAKE SYSTEM KICKED IN AS I TRIED TO CORRECT THE WHEEL AND BRAKE THE CAR. I WAS SUDDENLY COMPLETELY OUT OF CONTROL OF THE VEHICLE AS THE CAR DROVE ME OFF THE ROAD AND DOWN INTO THE SNOWY MEDIAN, WHERE IT ROLLED AT LEAST ONCE BEFORE LANDING UPRIGHT. I BELIEVE THE ERROR WITH THE CAR MAY HAVE OCCURRED WITH SUBARU'S BRAND-NEW LANE CENTERING TECHNOLOGY, RELEASED WITH THE 2020 EDITION VEHICLES. THE TECHNOLOGY WILL PHYSICALLY DIRECT THE STEERING WHEEL TOWARDS THE CENTER OF THE LANE IF IT DETECTS THE VEHICLE IS GETTING TOO CLOSE TO EITHER LANE LINE. LANE CENTERING IS A FEATURE OF THE SUBARU'S DRIVER ASSIST TECHNOLOGY, CALLED EYESIGHT. I'M UNSURE IF THE MALFUNCTION OCCURRED WITH EYESIGHT OR WITH THE LANE CENTERING FUNCTION SPECIFICALLY.
Additional Notes:
I WAS DRIVING MY 2020 SUBARU FORESTER SPORT IN THE LEFT LANE ALONG AN ON-RAMP TO THE HIGHWAY, WHICH CONSISTS OF A ROAD THAT CURVES TO THE RIGHT. THERE WAS SNOW ON THE GROUND BUT THE ROADS WERE CLEAR AND DRY. SUDDENLY AND IN A MATTER OF A FEW SECONDS, THE CAR BEGAN TO BEEP CONTINUOUSLY WHILE THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED, AND THE ANTI-LOCK BRAKE SYSTEM KICKED IN AS I TRIED TO CORRECT THE WHEEL AND BRAKE THE CAR. I WAS SUDDENLY COMPLETELY OUT OF CONTROL OF THE VEHICLE AS THE CAR DROVE ME OFF THE ROAD AND DOWN INTO THE SNOWY MEDIAN, WHERE IT ROLLED AT LEAST ONCE BEFORE LANDING UPRIGHT. I BELIEVE THE ERROR WITH THE CAR MAY HAVE OCCURRED WITH SUBARU'S BRAND-NEW LANE CENTERING TECHNOLOGY, RELEASED WITH THE 2020 EDITION VEHICLES. THE TECHNOLOGY WILL PHYSICALLY DIRECT THE STEERING WHEEL TOWARDS THE CENTER OF THE LANE IF IT DETECTS THE VEHICLE IS GETTING TOO CLOSE TO EITHER LANE LINE. LANE CENTERING IS A FEATURE OF THE SUBARU'S DRIVER ASSIST TECHNOLOGY, CALLED EYESIGHT. I'M UNSURE IF THE MALFUNCTION OCCURRED WITH EYESIGHT OR WITH THE LANE CENTERING FUNCTION SPECIFICALLY.
Mfg Campaign: 11289740
Recall Date: Dec 17, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING MY 2020 SUBARU FORESTER SPORT IN THE LEFT LANE ALONG AN ON-RAMP TO THE HIGHWAY, WHICH CONSISTS OF A ROAD THAT CURVES TO THE RIGHT. THERE WAS SNOW ON THE GROUND BUT THE ROADS WERE CLEAR AND DRY. SUDDENLY AND IN A MATTER OF A FEW SECONDS, THE CAR BEGAN TO BEEP CONTINUOUSLY WHILE THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED, AND THE ANTI-LOCK BRAKE SYSTEM KICKED IN AS I TRIED TO CORRECT THE WHEEL AND BRAKE THE CAR. I WAS SUDDENLY COMPLETELY OUT OF CONTROL OF THE VEHICLE AS THE CAR DROVE ME OFF THE ROAD AND DOWN INTO THE SNOWY MEDIAN, WHERE IT ROLLED AT LEAST ONCE BEFORE LANDING UPRIGHT. I BELIEVE THE ERROR WITH THE CAR MAY HAVE OCCURRED WITH SUBARU'S BRAND-NEW LANE CENTERING TECHNOLOGY, RELEASED WITH THE 2020 EDITION VEHICLES. THE TECHNOLOGY WILL PHYSICALLY DIRECT THE STEERING WHEEL TOWARDS THE CENTER OF THE LANE IF IT DETECTS THE VEHICLE IS GETTING TOO CLOSE TO EITHER LANE LINE. LANE CENTERING IS A FEATURE OF THE SUBARU'S DRIVER ASSIST TECHNOLOGY, CALLED EYESIGHT. I'M UNSURE IF THE MALFUNCTION OCCURRED WITH EYESIGHT OR WITH THE LANE CENTERING FUNCTION SPECIFICALLY.
Corrective Action:
I WAS DRIVING MY 2020 SUBARU FORESTER SPORT IN THE LEFT LANE ALONG AN ON-RAMP TO THE HIGHWAY, WHICH CONSISTS OF A ROAD THAT CURVES TO THE RIGHT. THERE WAS SNOW ON THE GROUND BUT THE ROADS WERE CLEAR AND DRY. SUDDENLY AND IN A MATTER OF A FEW SECONDS, THE CAR BEGAN TO BEEP CONTINUOUSLY WHILE THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED, AND THE ANTI-LOCK BRAKE SYSTEM KICKED IN AS I TRIED TO CORRECT THE WHEEL AND BRAKE THE CAR. I WAS SUDDENLY COMPLETELY OUT OF CONTROL OF THE VEHICLE AS THE CAR DROVE ME OFF THE ROAD AND DOWN INTO THE SNOWY MEDIAN, WHERE IT ROLLED AT LEAST ONCE BEFORE LANDING UPRIGHT. I BELIEVE THE ERROR WITH THE CAR MAY HAVE OCCURRED WITH SUBARU'S BRAND-NEW LANE CENTERING TECHNOLOGY, RELEASED WITH THE 2020 EDITION VEHICLES. THE TECHNOLOGY WILL PHYSICALLY DIRECT THE STEERING WHEEL TOWARDS THE CENTER OF THE LANE IF IT DETECTS THE VEHICLE IS GETTING TOO CLOSE TO EITHER LANE LINE. LANE CENTERING IS A FEATURE OF THE SUBARU'S DRIVER ASSIST TECHNOLOGY, CALLED EYESIGHT. I'M UNSURE IF THE MALFUNCTION OCCURRED WITH EYESIGHT OR WITH THE LANE CENTERING FUNCTION SPECIFICALLY.
Additional Notes:
I WAS DRIVING MY 2020 SUBARU FORESTER SPORT IN THE LEFT LANE ALONG AN ON-RAMP TO THE HIGHWAY, WHICH CONSISTS OF A ROAD THAT CURVES TO THE RIGHT. THERE WAS SNOW ON THE GROUND BUT THE ROADS WERE CLEAR AND DRY. SUDDENLY AND IN A MATTER OF A FEW SECONDS, THE CAR BEGAN TO BEEP CONTINUOUSLY WHILE THE STEERING WHEEL VEERED TO THE LEFT AND LOCKED, AND THE ANTI-LOCK BRAKE SYSTEM KICKED IN AS I TRIED TO CORRECT THE WHEEL AND BRAKE THE CAR. I WAS SUDDENLY COMPLETELY OUT OF CONTROL OF THE VEHICLE AS THE CAR DROVE ME OFF THE ROAD AND DOWN INTO THE SNOWY MEDIAN, WHERE IT ROLLED AT LEAST ONCE BEFORE LANDING UPRIGHT. I BELIEVE THE ERROR WITH THE CAR MAY HAVE OCCURRED WITH SUBARU'S BRAND-NEW LANE CENTERING TECHNOLOGY, RELEASED WITH THE 2020 EDITION VEHICLES. THE TECHNOLOGY WILL PHYSICALLY DIRECT THE STEERING WHEEL TOWARDS THE CENTER OF THE LANE IF IT DETECTS THE VEHICLE IS GETTING TOO CLOSE TO EITHER LANE LINE. LANE CENTERING IS A FEATURE OF THE SUBARU'S DRIVER ASSIST TECHNOLOGY, CALLED EYESIGHT. I'M UNSURE IF THE MALFUNCTION OCCURRED WITH EYESIGHT OR WITH THE LANE CENTERING FUNCTION SPECIFICALLY.
Mfg Campaign: 11289740
Recall Date: Dec 17, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED.
Corrective Action:
WINDSHIELD CRACKED.
Additional Notes:
WINDSHIELD CRACKED.
Mfg Campaign: 11289165
Recall Date: Dec 15, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WE VERY RECENTLY PURCHASED THIS 2020 FORESTER....LESS THAN 1000 MILES. THE VEHICLE WAS PARKED IN MY DRIVEWAY AND WHEN WE GOT IN IT THE NEXT MORNING THE WINDSHIELD HAD A SMALL CRACK IN IT! I HOPE THIS ISN'T A SIGN OF THINGS TO COME, ESPECIALLY AFTER READING THE POSTS ON HERE OF 2019 FORESTERS WITH WINDSHIELD PROBLEMS. I TOOK IT STRAIGHT TO A WINDSHIELD REPAIR COMPANY AND HAD IT REPAIRED BEFORE THE CRACK GOT WORSE.
Corrective Action:
WE VERY RECENTLY PURCHASED THIS 2020 FORESTER....LESS THAN 1000 MILES. THE VEHICLE WAS PARKED IN MY DRIVEWAY AND WHEN WE GOT IN IT THE NEXT MORNING THE WINDSHIELD HAD A SMALL CRACK IN IT! I HOPE THIS ISN'T A SIGN OF THINGS TO COME, ESPECIALLY AFTER READING THE POSTS ON HERE OF 2019 FORESTERS WITH WINDSHIELD PROBLEMS. I TOOK IT STRAIGHT TO A WINDSHIELD REPAIR COMPANY AND HAD IT REPAIRED BEFORE THE CRACK GOT WORSE.
Additional Notes:
WE VERY RECENTLY PURCHASED THIS 2020 FORESTER....LESS THAN 1000 MILES. THE VEHICLE WAS PARKED IN MY DRIVEWAY AND WHEN WE GOT IN IT THE NEXT MORNING THE WINDSHIELD HAD A SMALL CRACK IN IT! I HOPE THIS ISN'T A SIGN OF THINGS TO COME, ESPECIALLY AFTER READING THE POSTS ON HERE OF 2019 FORESTERS WITH WINDSHIELD PROBLEMS. I TOOK IT STRAIGHT TO A WINDSHIELD REPAIR COMPANY AND HAD IT REPAIRED BEFORE THE CRACK GOT WORSE.
Mfg Campaign: 11287848
Recall Date: Dec 9, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
PASSENGER SIDE AIR BAGS ARE NOT ENABLED WITH A PERSON SITTING IN THE SEAT USING A SEAT BELT EXTENDER. THERE ARE FLAWS ON THE SOFTWARE THAT IDENTIFY THE PASSENGER ACTIONS ENTERING THE CAR, WHEN THE SEAT BELT IS FASTENED AND WHETHER OR NOT A SEAT BELT EXTENDER HAS BEEN USED. IF A SEAT BELT EXTENDER IS ALREADY IN PLACE, THE CAR REFUSES TO ENABLE THE AIR BAGS AFTER A PERSON SITS IN THE PASSENGER SEAT.
Corrective Action:
PASSENGER SIDE AIR BAGS ARE NOT ENABLED WITH A PERSON SITTING IN THE SEAT USING A SEAT BELT EXTENDER. THERE ARE FLAWS ON THE SOFTWARE THAT IDENTIFY THE PASSENGER ACTIONS ENTERING THE CAR, WHEN THE SEAT BELT IS FASTENED AND WHETHER OR NOT A SEAT BELT EXTENDER HAS BEEN USED. IF A SEAT BELT EXTENDER IS ALREADY IN PLACE, THE CAR REFUSES TO ENABLE THE AIR BAGS AFTER A PERSON SITS IN THE PASSENGER SEAT.
Additional Notes:
PASSENGER SIDE AIR BAGS ARE NOT ENABLED WITH A PERSON SITTING IN THE SEAT USING A SEAT BELT EXTENDER. THERE ARE FLAWS ON THE SOFTWARE THAT IDENTIFY THE PASSENGER ACTIONS ENTERING THE CAR, WHEN THE SEAT BELT IS FASTENED AND WHETHER OR NOT A SEAT BELT EXTENDER HAS BEEN USED. IF A SEAT BELT EXTENDER IS ALREADY IN PLACE, THE CAR REFUSES TO ENABLE THE AIR BAGS AFTER A PERSON SITS IN THE PASSENGER SEAT.
Mfg Campaign: 11279538
Recall Date: Nov 12, 2019
Subaru Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
PASSENGER SIDE AIR BAGS ARE NOT ENABLED WITH A PERSON SITTING IN THE SEAT USING A SEAT BELT EXTENDER. THERE ARE FLAWS ON THE SOFTWARE THAT IDENTIFY THE PASSENGER ACTIONS ENTERING THE CAR, WHEN THE SEAT BELT IS FASTENED AND WHETHER OR NOT A SEAT BELT EXTENDER HAS BEEN USED. IF A SEAT BELT EXTENDER IS ALREADY IN PLACE, THE CAR REFUSES TO ENABLE THE AIR BAGS AFTER A PERSON SITS IN THE PASSENGER SEAT.
Corrective Action:
PASSENGER SIDE AIR BAGS ARE NOT ENABLED WITH A PERSON SITTING IN THE SEAT USING A SEAT BELT EXTENDER. THERE ARE FLAWS ON THE SOFTWARE THAT IDENTIFY THE PASSENGER ACTIONS ENTERING THE CAR, WHEN THE SEAT BELT IS FASTENED AND WHETHER OR NOT A SEAT BELT EXTENDER HAS BEEN USED. IF A SEAT BELT EXTENDER IS ALREADY IN PLACE, THE CAR REFUSES TO ENABLE THE AIR BAGS AFTER A PERSON SITS IN THE PASSENGER SEAT.
Additional Notes:
PASSENGER SIDE AIR BAGS ARE NOT ENABLED WITH A PERSON SITTING IN THE SEAT USING A SEAT BELT EXTENDER. THERE ARE FLAWS ON THE SOFTWARE THAT IDENTIFY THE PASSENGER ACTIONS ENTERING THE CAR, WHEN THE SEAT BELT IS FASTENED AND WHETHER OR NOT A SEAT BELT EXTENDER HAS BEEN USED. IF A SEAT BELT EXTENDER IS ALREADY IN PLACE, THE CAR REFUSES TO ENABLE THE AIR BAGS AFTER A PERSON SITS IN THE PASSENGER SEAT.
Mfg Campaign: 11279538
Recall Date: Nov 12, 2019
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