Complaints & Recalls
Consumer Complaints
761 ComplaintsSubaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE LIFT GATE MOTOR ON MY 2020 FORESTER DOES NOT SHUT OFF WHEN THE LIFT GATE IS OPEN, IT CONTINUES TO CYCLE UNTIL THE BATTERY IS DEAD. SUBARU DEALER SAYS THEY'RE UNAWARE OF THE PROBLEM EVEN THOUGH A SIMPLE COMPUTER SEARCH FOUND DOZENS OF COMPLAINTS FOR THE SAME ISSUE. *TR
Corrective Action:
THE LIFT GATE MOTOR ON MY 2020 FORESTER DOES NOT SHUT OFF WHEN THE LIFT GATE IS OPEN, IT CONTINUES TO CYCLE UNTIL THE BATTERY IS DEAD. SUBARU DEALER SAYS THEY'RE UNAWARE OF THE PROBLEM EVEN THOUGH A SIMPLE COMPUTER SEARCH FOUND DOZENS OF COMPLAINTS FOR THE SAME ISSUE. *TR
Additional Notes:
THE LIFT GATE MOTOR ON MY 2020 FORESTER DOES NOT SHUT OFF WHEN THE LIFT GATE IS OPEN, IT CONTINUES TO CYCLE UNTIL THE BATTERY IS DEAD. SUBARU DEALER SAYS THEY'RE UNAWARE OF THE PROBLEM EVEN THOUGH A SIMPLE COMPUTER SEARCH FOUND DOZENS OF COMPLAINTS FOR THE SAME ISSUE. *TR
Mfg Campaign: 11324201
Recall Date: May 11, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED OVERNIGHT IN DRIVEWAY. WAS STATIONARY. *TR
Corrective Action:
WINDSHIELD CRACKED OVERNIGHT IN DRIVEWAY. WAS STATIONARY. *TR
Additional Notes:
WINDSHIELD CRACKED OVERNIGHT IN DRIVEWAY. WAS STATIONARY. *TR
Mfg Campaign: 11323573
Recall Date: May 6, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING ON THE FREEWAY AND MY WINDSHIELD CRACKED AND THE CRACK SPREAD ACROSS THE PASSENGER SIDE OF THE WINDSHIELD.
Corrective Action:
I WAS DRIVING ON THE FREEWAY AND MY WINDSHIELD CRACKED AND THE CRACK SPREAD ACROSS THE PASSENGER SIDE OF THE WINDSHIELD.
Additional Notes:
I WAS DRIVING ON THE FREEWAY AND MY WINDSHIELD CRACKED AND THE CRACK SPREAD ACROSS THE PASSENGER SIDE OF THE WINDSHIELD.
Mfg Campaign: 11322502
Recall Date: Apr 28, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING, NO CAR OR ANYTHING WAS IN FRONT OF ME, HEARD A POP THEN NOTICED AT LARGE CRACK IN MY WINDSHIELD. THE WINDSHIELD IS SMOOTH, NOTHING HIT IT.
Corrective Action:
I WAS DRIVING, NO CAR OR ANYTHING WAS IN FRONT OF ME, HEARD A POP THEN NOTICED AT LARGE CRACK IN MY WINDSHIELD. THE WINDSHIELD IS SMOOTH, NOTHING HIT IT.
Additional Notes:
I WAS DRIVING, NO CAR OR ANYTHING WAS IN FRONT OF ME, HEARD A POP THEN NOTICED AT LARGE CRACK IN MY WINDSHIELD. THE WINDSHIELD IS SMOOTH, NOTHING HIT IT.
Mfg Campaign: 11322394
Recall Date: Apr 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PURCHASED VEHICLE NEW IN LATE OCTOBER 2019. WINDSHIELD CRACKED, FOR NO APPARENT REASON, IN MID-DECEMBER 2019. IN OTHER WORDS, NOTHING STRUCK THE WINDSHIELD TO CAUSE THE CRACK.
Corrective Action:
PURCHASED VEHICLE NEW IN LATE OCTOBER 2019. WINDSHIELD CRACKED, FOR NO APPARENT REASON, IN MID-DECEMBER 2019. IN OTHER WORDS, NOTHING STRUCK THE WINDSHIELD TO CAUSE THE CRACK.
Additional Notes:
PURCHASED VEHICLE NEW IN LATE OCTOBER 2019. WINDSHIELD CRACKED, FOR NO APPARENT REASON, IN MID-DECEMBER 2019. IN OTHER WORDS, NOTHING STRUCK THE WINDSHIELD TO CAUSE THE CRACK.
Mfg Campaign: 11321335
Recall Date: Apr 16, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU FORESTER. THE CONTACT STATED THAT WHILE HIS SPOUSE WAS DRIVING APPROXIMATELY 60 MPH, A SMALL OBJECT HIT THE UPPER LEFT-HAND CORNER OF THE FRONT WINDSHIELD CAUSING A CRACK IN THE VIEW OF THE DRIVER. THE CONTACT CONTACTED SUBARU OF EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020, (619) 440-0404) AND WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT WINDSHIELD WAS NOT COVERED UNDER WARRANTY. THE CONTACT STATED THAT AFTER RESEARCHING ONLINE, IT WAS STATED THAT THE WINDSHIELD WAS MANUFACTURED WITH A THINNER GLASS AND IT WAS COMMON FOR FRACTURE TO OCCUR WITH LITTLE TO NO IMPACT. THE APPROXIMATE FAILURE MILEAGE 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU FORESTER. THE CONTACT STATED THAT WHILE HIS SPOUSE WAS DRIVING APPROXIMATELY 60 MPH, A SMALL OBJECT HIT THE UPPER LEFT-HAND CORNER OF THE FRONT WINDSHIELD CAUSING A CRACK IN THE VIEW OF THE DRIVER. THE CONTACT CONTACTED SUBARU OF EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020, (619) 440-0404) AND WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT WINDSHIELD WAS NOT COVERED UNDER WARRANTY. THE CONTACT STATED THAT AFTER RESEARCHING ONLINE, IT WAS STATED THAT THE WINDSHIELD WAS MANUFACTURED WITH A THINNER GLASS AND IT WAS COMMON FOR FRACTURE TO OCCUR WITH LITTLE TO NO IMPACT. THE APPROXIMATE FAILURE MILEAGE 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU FORESTER. THE CONTACT STATED THAT WHILE HIS SPOUSE WAS DRIVING APPROXIMATELY 60 MPH, A SMALL OBJECT HIT THE UPPER LEFT-HAND CORNER OF THE FRONT WINDSHIELD CAUSING A CRACK IN THE VIEW OF THE DRIVER. THE CONTACT CONTACTED SUBARU OF EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020, (619) 440-0404) AND WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT WINDSHIELD WAS NOT COVERED UNDER WARRANTY. THE CONTACT STATED THAT AFTER RESEARCHING ONLINE, IT WAS STATED THAT THE WINDSHIELD WAS MANUFACTURED WITH A THINNER GLASS AND IT WAS COMMON FOR FRACTURE TO OCCUR WITH LITTLE TO NO IMPACT. THE APPROXIMATE FAILURE MILEAGE 4,000.
Mfg Campaign: 11321183
Recall Date: Apr 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU FORESTER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, AN UNKNOWN INSECT HIT THE LOWER DRIVER SIDE CORNER OF THE WINDSHIELD. AN HOUR LATER, A 14'' CRACK BEGAN TO FORM AT THE EXACT SPOT WHERE THE INSECT MADE IMPACT WITH THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO SUBARU OF ONTARIO (1195 AUTO CENTER DR, ONTARIO, CA 91761) WHERE AN APPOINTMENT WAS MADE TO HAVE THE WINDSHIELD REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CONTACT WAS CONCERNED THAT THE QUALITY OF THE WINDSHIELD WAS UNSAFE AND COULD POTENTIALLY CAUSE AN INJURY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,200.*BF*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU FORESTER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, AN UNKNOWN INSECT HIT THE LOWER DRIVER SIDE CORNER OF THE WINDSHIELD. AN HOUR LATER, A 14'' CRACK BEGAN TO FORM AT THE EXACT SPOT WHERE THE INSECT MADE IMPACT WITH THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO SUBARU OF ONTARIO (1195 AUTO CENTER DR, ONTARIO, CA 91761) WHERE AN APPOINTMENT WAS MADE TO HAVE THE WINDSHIELD REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CONTACT WAS CONCERNED THAT THE QUALITY OF THE WINDSHIELD WAS UNSAFE AND COULD POTENTIALLY CAUSE AN INJURY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,200.*BF*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU FORESTER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, AN UNKNOWN INSECT HIT THE LOWER DRIVER SIDE CORNER OF THE WINDSHIELD. AN HOUR LATER, A 14'' CRACK BEGAN TO FORM AT THE EXACT SPOT WHERE THE INSECT MADE IMPACT WITH THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO SUBARU OF ONTARIO (1195 AUTO CENTER DR, ONTARIO, CA 91761) WHERE AN APPOINTMENT WAS MADE TO HAVE THE WINDSHIELD REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CONTACT WAS CONCERNED THAT THE QUALITY OF THE WINDSHIELD WAS UNSAFE AND COULD POTENTIALLY CAUSE AN INJURY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,200.*BF*JB
Mfg Campaign: 11321135
Recall Date: Apr 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
STRESS CRACK STARTING UNDER THE SEAL OF THE WINDSHIELD. CAR WAS GOING 15 MPH IN A HOUSING NEIGHBORHOOD.
Corrective Action:
STRESS CRACK STARTING UNDER THE SEAL OF THE WINDSHIELD. CAR WAS GOING 15 MPH IN A HOUSING NEIGHBORHOOD.
Additional Notes:
STRESS CRACK STARTING UNDER THE SEAL OF THE WINDSHIELD. CAR WAS GOING 15 MPH IN A HOUSING NEIGHBORHOOD.
Mfg Campaign: 11320870
Recall Date: Apr 11, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A CHANGE IN SOME 2019-2020 SUBARU MODELS CAUSES AN INCOMPATIBILITY BETWEEN OBD-II DEVICES AND THE SUBARU STARLINK SYSTEM (WHICH IS USED TO DISPATCH EMERGENCY SERVICES IN THE EVENT OF AN ACCIDENT, AND FOR OTHER PURPOSES). SUBARU SERVICE BULLETIN 15-257-19 11/11/2019 RECOGNIZES THE PROBLEM, BUT DOES NOT OFFER A SOLUTION OTHER THAN TELL THE CUSTOMER NOT TO USE THE OBD-II DEVICE. SINCE THE STARLINK SYSTEM PRIOR TO MODEL YEAR 2019 WAS COMPATIBLE WITH OBD-II DEVICES, IT SEEMS LIKELY THAT A SUBARU INITIATED CHANGE IS CAUSING THIS INCOMPATIBILITY. AS STATED IN THE BULLETIN, IN ORDER TO AVOID HAVING THE CAR NOTIFY THE DEALER EVERY 3 DAYS OF THE PROBLEM, THEY HAVE CHANGED THE NOTIFICATIONS TO ONCE EVERY 10 DAYS. THIS IS NOT SOLVING THE PROBLEM, BUT MERELY PUSHING IT DOWN THE ROAD. SOME CONSIDER STARLINK A SAFETY SYSTEM, AND PAY EXTRA TO HAVE IT AVAILABLE. COPY OF SERVICE BULLETIN ATTACHED. THIS IS A CONTINUING, REPEATED PROBLEM STARTING ON 3/11/2020 AND IS A CONTINUING INTERMITTENT PROBLEM. FIRST DEALER SERVICE ON 3/17/2020 FOUND NO PROBLEM BECAUSE THE ISSUE HAD TEMPORARILY RESOLVED ITSELF. THE SERVICE BULLETIN WAS NOT FOUND BY THE OWNER UNTIL 4/2/2020 AFTER SEVERAL BACK AND FORTH EMAILS WITH SUBARU CUSTOMER SERVICE BEFORE THEN.
Corrective Action:
A CHANGE IN SOME 2019-2020 SUBARU MODELS CAUSES AN INCOMPATIBILITY BETWEEN OBD-II DEVICES AND THE SUBARU STARLINK SYSTEM (WHICH IS USED TO DISPATCH EMERGENCY SERVICES IN THE EVENT OF AN ACCIDENT, AND FOR OTHER PURPOSES). SUBARU SERVICE BULLETIN 15-257-19 11/11/2019 RECOGNIZES THE PROBLEM, BUT DOES NOT OFFER A SOLUTION OTHER THAN TELL THE CUSTOMER NOT TO USE THE OBD-II DEVICE. SINCE THE STARLINK SYSTEM PRIOR TO MODEL YEAR 2019 WAS COMPATIBLE WITH OBD-II DEVICES, IT SEEMS LIKELY THAT A SUBARU INITIATED CHANGE IS CAUSING THIS INCOMPATIBILITY. AS STATED IN THE BULLETIN, IN ORDER TO AVOID HAVING THE CAR NOTIFY THE DEALER EVERY 3 DAYS OF THE PROBLEM, THEY HAVE CHANGED THE NOTIFICATIONS TO ONCE EVERY 10 DAYS. THIS IS NOT SOLVING THE PROBLEM, BUT MERELY PUSHING IT DOWN THE ROAD. SOME CONSIDER STARLINK A SAFETY SYSTEM, AND PAY EXTRA TO HAVE IT AVAILABLE. COPY OF SERVICE BULLETIN ATTACHED. THIS IS A CONTINUING, REPEATED PROBLEM STARTING ON 3/11/2020 AND IS A CONTINUING INTERMITTENT PROBLEM. FIRST DEALER SERVICE ON 3/17/2020 FOUND NO PROBLEM BECAUSE THE ISSUE HAD TEMPORARILY RESOLVED ITSELF. THE SERVICE BULLETIN WAS NOT FOUND BY THE OWNER UNTIL 4/2/2020 AFTER SEVERAL BACK AND FORTH EMAILS WITH SUBARU CUSTOMER SERVICE BEFORE THEN.
Additional Notes:
A CHANGE IN SOME 2019-2020 SUBARU MODELS CAUSES AN INCOMPATIBILITY BETWEEN OBD-II DEVICES AND THE SUBARU STARLINK SYSTEM (WHICH IS USED TO DISPATCH EMERGENCY SERVICES IN THE EVENT OF AN ACCIDENT, AND FOR OTHER PURPOSES). SUBARU SERVICE BULLETIN 15-257-19 11/11/2019 RECOGNIZES THE PROBLEM, BUT DOES NOT OFFER A SOLUTION OTHER THAN TELL THE CUSTOMER NOT TO USE THE OBD-II DEVICE. SINCE THE STARLINK SYSTEM PRIOR TO MODEL YEAR 2019 WAS COMPATIBLE WITH OBD-II DEVICES, IT SEEMS LIKELY THAT A SUBARU INITIATED CHANGE IS CAUSING THIS INCOMPATIBILITY. AS STATED IN THE BULLETIN, IN ORDER TO AVOID HAVING THE CAR NOTIFY THE DEALER EVERY 3 DAYS OF THE PROBLEM, THEY HAVE CHANGED THE NOTIFICATIONS TO ONCE EVERY 10 DAYS. THIS IS NOT SOLVING THE PROBLEM, BUT MERELY PUSHING IT DOWN THE ROAD. SOME CONSIDER STARLINK A SAFETY SYSTEM, AND PAY EXTRA TO HAVE IT AVAILABLE. COPY OF SERVICE BULLETIN ATTACHED. THIS IS A CONTINUING, REPEATED PROBLEM STARTING ON 3/11/2020 AND IS A CONTINUING INTERMITTENT PROBLEM. FIRST DEALER SERVICE ON 3/17/2020 FOUND NO PROBLEM BECAUSE THE ISSUE HAD TEMPORARILY RESOLVED ITSELF. THE SERVICE BULLETIN WAS NOT FOUND BY THE OWNER UNTIL 4/2/2020 AFTER SEVERAL BACK AND FORTH EMAILS WITH SUBARU CUSTOMER SERVICE BEFORE THEN.
Mfg Campaign: 11320018
Recall Date: Apr 2, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A CHANGE IN SOME 2019-2020 SUBARU MODELS CAUSES AN INCOMPATIBILITY BETWEEN OBD-II DEVICES AND THE SUBARU STARLINK SYSTEM (WHICH IS USED TO DISPATCH EMERGENCY SERVICES IN THE EVENT OF AN ACCIDENT, AND FOR OTHER PURPOSES). SUBARU SERVICE BULLETIN 15-257-19 11/11/2019 RECOGNIZES THE PROBLEM, BUT DOES NOT OFFER A SOLUTION OTHER THAN TELL THE CUSTOMER NOT TO USE THE OBD-II DEVICE. SINCE THE STARLINK SYSTEM PRIOR TO MODEL YEAR 2019 WAS COMPATIBLE WITH OBD-II DEVICES, IT SEEMS LIKELY THAT A SUBARU INITIATED CHANGE IS CAUSING THIS INCOMPATIBILITY. AS STATED IN THE BULLETIN, IN ORDER TO AVOID HAVING THE CAR NOTIFY THE DEALER EVERY 3 DAYS OF THE PROBLEM, THEY HAVE CHANGED THE NOTIFICATIONS TO ONCE EVERY 10 DAYS. THIS IS NOT SOLVING THE PROBLEM, BUT MERELY PUSHING IT DOWN THE ROAD. SOME CONSIDER STARLINK A SAFETY SYSTEM, AND PAY EXTRA TO HAVE IT AVAILABLE. COPY OF SERVICE BULLETIN ATTACHED. THIS IS A CONTINUING, REPEATED PROBLEM STARTING ON 3/11/2020 AND IS A CONTINUING INTERMITTENT PROBLEM. FIRST DEALER SERVICE ON 3/17/2020 FOUND NO PROBLEM BECAUSE THE ISSUE HAD TEMPORARILY RESOLVED ITSELF. THE SERVICE BULLETIN WAS NOT FOUND BY THE OWNER UNTIL 4/2/2020 AFTER SEVERAL BACK AND FORTH EMAILS WITH SUBARU CUSTOMER SERVICE BEFORE THEN.
Corrective Action:
A CHANGE IN SOME 2019-2020 SUBARU MODELS CAUSES AN INCOMPATIBILITY BETWEEN OBD-II DEVICES AND THE SUBARU STARLINK SYSTEM (WHICH IS USED TO DISPATCH EMERGENCY SERVICES IN THE EVENT OF AN ACCIDENT, AND FOR OTHER PURPOSES). SUBARU SERVICE BULLETIN 15-257-19 11/11/2019 RECOGNIZES THE PROBLEM, BUT DOES NOT OFFER A SOLUTION OTHER THAN TELL THE CUSTOMER NOT TO USE THE OBD-II DEVICE. SINCE THE STARLINK SYSTEM PRIOR TO MODEL YEAR 2019 WAS COMPATIBLE WITH OBD-II DEVICES, IT SEEMS LIKELY THAT A SUBARU INITIATED CHANGE IS CAUSING THIS INCOMPATIBILITY. AS STATED IN THE BULLETIN, IN ORDER TO AVOID HAVING THE CAR NOTIFY THE DEALER EVERY 3 DAYS OF THE PROBLEM, THEY HAVE CHANGED THE NOTIFICATIONS TO ONCE EVERY 10 DAYS. THIS IS NOT SOLVING THE PROBLEM, BUT MERELY PUSHING IT DOWN THE ROAD. SOME CONSIDER STARLINK A SAFETY SYSTEM, AND PAY EXTRA TO HAVE IT AVAILABLE. COPY OF SERVICE BULLETIN ATTACHED. THIS IS A CONTINUING, REPEATED PROBLEM STARTING ON 3/11/2020 AND IS A CONTINUING INTERMITTENT PROBLEM. FIRST DEALER SERVICE ON 3/17/2020 FOUND NO PROBLEM BECAUSE THE ISSUE HAD TEMPORARILY RESOLVED ITSELF. THE SERVICE BULLETIN WAS NOT FOUND BY THE OWNER UNTIL 4/2/2020 AFTER SEVERAL BACK AND FORTH EMAILS WITH SUBARU CUSTOMER SERVICE BEFORE THEN.
Additional Notes:
A CHANGE IN SOME 2019-2020 SUBARU MODELS CAUSES AN INCOMPATIBILITY BETWEEN OBD-II DEVICES AND THE SUBARU STARLINK SYSTEM (WHICH IS USED TO DISPATCH EMERGENCY SERVICES IN THE EVENT OF AN ACCIDENT, AND FOR OTHER PURPOSES). SUBARU SERVICE BULLETIN 15-257-19 11/11/2019 RECOGNIZES THE PROBLEM, BUT DOES NOT OFFER A SOLUTION OTHER THAN TELL THE CUSTOMER NOT TO USE THE OBD-II DEVICE. SINCE THE STARLINK SYSTEM PRIOR TO MODEL YEAR 2019 WAS COMPATIBLE WITH OBD-II DEVICES, IT SEEMS LIKELY THAT A SUBARU INITIATED CHANGE IS CAUSING THIS INCOMPATIBILITY. AS STATED IN THE BULLETIN, IN ORDER TO AVOID HAVING THE CAR NOTIFY THE DEALER EVERY 3 DAYS OF THE PROBLEM, THEY HAVE CHANGED THE NOTIFICATIONS TO ONCE EVERY 10 DAYS. THIS IS NOT SOLVING THE PROBLEM, BUT MERELY PUSHING IT DOWN THE ROAD. SOME CONSIDER STARLINK A SAFETY SYSTEM, AND PAY EXTRA TO HAVE IT AVAILABLE. COPY OF SERVICE BULLETIN ATTACHED. THIS IS A CONTINUING, REPEATED PROBLEM STARTING ON 3/11/2020 AND IS A CONTINUING INTERMITTENT PROBLEM. FIRST DEALER SERVICE ON 3/17/2020 FOUND NO PROBLEM BECAUSE THE ISSUE HAD TEMPORARILY RESOLVED ITSELF. THE SERVICE BULLETIN WAS NOT FOUND BY THE OWNER UNTIL 4/2/2020 AFTER SEVERAL BACK AND FORTH EMAILS WITH SUBARU CUSTOMER SERVICE BEFORE THEN.
Mfg Campaign: 11320018
Recall Date: Apr 2, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I NOTICED A CHIP IN MY WINDSHIELD THAT SEEMED TO APPEAR OVERNIGHT IN MY GARAGE. I CALLED MY INSURANCE COMPANY AND THEY SENT SOMEONE TO FILL IT THE NEXT DAY. WHEN HE CAME TO FILL THE CHIP, HE SAID THAT IT CRACKED AND SPREAD AFTER HE FILLED IT. I THEN NOTICED THERE ARE LITERALLY OVER 10 CHIPS SCATTERED THROUGHOUT THE WINDSHIELD NOT INCLUDING THAT ONE. I BOUGHT THIS FORESTER ON OCTOBER 31, 2019 BRAND NEW AND AM A VERY CAUTIOUS DRIVER. THERE IS NO WAY THERE SHOULD BE THIS MANY CHIPS IN MY WINDSHIELD AND FOR THE WINDSHIELD TO CRACK FROM A CERTIFIED TECHNICIAN FILLING A VERY SMALL CHIP.
Corrective Action:
I NOTICED A CHIP IN MY WINDSHIELD THAT SEEMED TO APPEAR OVERNIGHT IN MY GARAGE. I CALLED MY INSURANCE COMPANY AND THEY SENT SOMEONE TO FILL IT THE NEXT DAY. WHEN HE CAME TO FILL THE CHIP, HE SAID THAT IT CRACKED AND SPREAD AFTER HE FILLED IT. I THEN NOTICED THERE ARE LITERALLY OVER 10 CHIPS SCATTERED THROUGHOUT THE WINDSHIELD NOT INCLUDING THAT ONE. I BOUGHT THIS FORESTER ON OCTOBER 31, 2019 BRAND NEW AND AM A VERY CAUTIOUS DRIVER. THERE IS NO WAY THERE SHOULD BE THIS MANY CHIPS IN MY WINDSHIELD AND FOR THE WINDSHIELD TO CRACK FROM A CERTIFIED TECHNICIAN FILLING A VERY SMALL CHIP.
Additional Notes:
I NOTICED A CHIP IN MY WINDSHIELD THAT SEEMED TO APPEAR OVERNIGHT IN MY GARAGE. I CALLED MY INSURANCE COMPANY AND THEY SENT SOMEONE TO FILL IT THE NEXT DAY. WHEN HE CAME TO FILL THE CHIP, HE SAID THAT IT CRACKED AND SPREAD AFTER HE FILLED IT. I THEN NOTICED THERE ARE LITERALLY OVER 10 CHIPS SCATTERED THROUGHOUT THE WINDSHIELD NOT INCLUDING THAT ONE. I BOUGHT THIS FORESTER ON OCTOBER 31, 2019 BRAND NEW AND AM A VERY CAUTIOUS DRIVER. THERE IS NO WAY THERE SHOULD BE THIS MANY CHIPS IN MY WINDSHIELD AND FOR THE WINDSHIELD TO CRACK FROM A CERTIFIED TECHNICIAN FILLING A VERY SMALL CHIP.
Mfg Campaign: 11320081
Recall Date: Apr 2, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
GOT INTO VEHICLE IN THE MORNING, TURNED ON AC, WINDSHIELD CRACKED WHILE PARKED.
Corrective Action:
GOT INTO VEHICLE IN THE MORNING, TURNED ON AC, WINDSHIELD CRACKED WHILE PARKED.
Additional Notes:
GOT INTO VEHICLE IN THE MORNING, TURNED ON AC, WINDSHIELD CRACKED WHILE PARKED.
Mfg Campaign: 11319830
Recall Date: Mar 31, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WALKED OUT TO GARAGE THIS MORNING, AND NOTICED THE WINDSHIELD IS CRACKED. I AM NOT AWARE OF ANYTHING HITTING THE WINDSHIELD, AND THE CAR HAS LESS THAN 3,000 MILES ON IT, PURCHASED IN FEBRUARY 2020.
Corrective Action:
WALKED OUT TO GARAGE THIS MORNING, AND NOTICED THE WINDSHIELD IS CRACKED. I AM NOT AWARE OF ANYTHING HITTING THE WINDSHIELD, AND THE CAR HAS LESS THAN 3,000 MILES ON IT, PURCHASED IN FEBRUARY 2020.
Additional Notes:
WALKED OUT TO GARAGE THIS MORNING, AND NOTICED THE WINDSHIELD IS CRACKED. I AM NOT AWARE OF ANYTHING HITTING THE WINDSHIELD, AND THE CAR HAS LESS THAN 3,000 MILES ON IT, PURCHASED IN FEBRUARY 2020.
Mfg Campaign: 11319570
Recall Date: Mar 28, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING ON A ROAD GOING ABOUT 30, WET AROUND A CORNER A TRUCK PASSED ME GOING THE OPPOSITE WAY. KICKING UP A ROCK THAT HIT MY WINDSHIELD AND IT CRACKED INSTANTLY, MORE THAN HALFWAY TO THE PASSENGER SIDE
Corrective Action:
DRIVING ON A ROAD GOING ABOUT 30, WET AROUND A CORNER A TRUCK PASSED ME GOING THE OPPOSITE WAY. KICKING UP A ROCK THAT HIT MY WINDSHIELD AND IT CRACKED INSTANTLY, MORE THAN HALFWAY TO THE PASSENGER SIDE
Additional Notes:
DRIVING ON A ROAD GOING ABOUT 30, WET AROUND A CORNER A TRUCK PASSED ME GOING THE OPPOSITE WAY. KICKING UP A ROCK THAT HIT MY WINDSHIELD AND IT CRACKED INSTANTLY, MORE THAN HALFWAY TO THE PASSENGER SIDE
Mfg Campaign: 11318112
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD BROKE FOR NO REASON OUR CAR IS ONLY 2 MONTHS OLD CAR WAS IN THE GARAGE
Corrective Action:
WINDSHIELD BROKE FOR NO REASON OUR CAR IS ONLY 2 MONTHS OLD CAR WAS IN THE GARAGE
Additional Notes:
WINDSHIELD BROKE FOR NO REASON OUR CAR IS ONLY 2 MONTHS OLD CAR WAS IN THE GARAGE
Mfg Campaign: 11318164
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED BY SMALL PEBBLE ON 3RD DAY OF LEASE OF CAR. DRIVING APPROX. 30MPH WHEN CAR GOING ONLY A LITTLE FASTER CHANGED LANES AND THREW PEBBLE. ON A PAVED ROAD.
Corrective Action:
WINDSHIELD CRACKED BY SMALL PEBBLE ON 3RD DAY OF LEASE OF CAR. DRIVING APPROX. 30MPH WHEN CAR GOING ONLY A LITTLE FASTER CHANGED LANES AND THREW PEBBLE. ON A PAVED ROAD.
Additional Notes:
WINDSHIELD CRACKED BY SMALL PEBBLE ON 3RD DAY OF LEASE OF CAR. DRIVING APPROX. 30MPH WHEN CAR GOING ONLY A LITTLE FASTER CHANGED LANES AND THREW PEBBLE. ON A PAVED ROAD.
Mfg Campaign: 11317997
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THERE IS A APPROXIMATELY 2 FT LONG WINDSHIELD CRACK EMANATING FROM THE LOWER DRIVER'S SIDE AND EXTENDING TOWARD THE CENTER OF WINDSHIELD. THE CRACK WAS NOTICED WHILE DRIVING BUT TIME OF ORIGIN IS UNKNOWN. A TINY ROCK CHIP IS LOCATED A FEW INCHES FROM THE START OF THE CRACK AND SEEMS INCONSISTENT WITH THE LENGTH OF THE CRACK, BASED ON PAST EXPERIENCE WITH ROCK CHIPS.
Corrective Action:
THERE IS A APPROXIMATELY 2 FT LONG WINDSHIELD CRACK EMANATING FROM THE LOWER DRIVER'S SIDE AND EXTENDING TOWARD THE CENTER OF WINDSHIELD. THE CRACK WAS NOTICED WHILE DRIVING BUT TIME OF ORIGIN IS UNKNOWN. A TINY ROCK CHIP IS LOCATED A FEW INCHES FROM THE START OF THE CRACK AND SEEMS INCONSISTENT WITH THE LENGTH OF THE CRACK, BASED ON PAST EXPERIENCE WITH ROCK CHIPS.
Additional Notes:
THERE IS A APPROXIMATELY 2 FT LONG WINDSHIELD CRACK EMANATING FROM THE LOWER DRIVER'S SIDE AND EXTENDING TOWARD THE CENTER OF WINDSHIELD. THE CRACK WAS NOTICED WHILE DRIVING BUT TIME OF ORIGIN IS UNKNOWN. A TINY ROCK CHIP IS LOCATED A FEW INCHES FROM THE START OF THE CRACK AND SEEMS INCONSISTENT WITH THE LENGTH OF THE CRACK, BASED ON PAST EXPERIENCE WITH ROCK CHIPS.
Mfg Campaign: 11318015
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD CRACKED ON JANUARY 14, 2020, WHICH WAS EXACTLY ONE MONTH AND ONE DAY AFTER I PURCHASED THE CAR FROM THE DEALERSHIP. I HAVE NOT GOTTEN IT REPAIRED YET SINCE I AM TRYING TO KEEP TRACK OF THE LAWSUIT AGAINST SUBARU, BUT I WANTED IT DOCUMENTED THAT I AM HAVING A WINDSHIELD ISSUE AS MANY OTHERS HAVE HAD.
Corrective Action:
MY WINDSHIELD CRACKED ON JANUARY 14, 2020, WHICH WAS EXACTLY ONE MONTH AND ONE DAY AFTER I PURCHASED THE CAR FROM THE DEALERSHIP. I HAVE NOT GOTTEN IT REPAIRED YET SINCE I AM TRYING TO KEEP TRACK OF THE LAWSUIT AGAINST SUBARU, BUT I WANTED IT DOCUMENTED THAT I AM HAVING A WINDSHIELD ISSUE AS MANY OTHERS HAVE HAD.
Additional Notes:
MY WINDSHIELD CRACKED ON JANUARY 14, 2020, WHICH WAS EXACTLY ONE MONTH AND ONE DAY AFTER I PURCHASED THE CAR FROM THE DEALERSHIP. I HAVE NOT GOTTEN IT REPAIRED YET SINCE I AM TRYING TO KEEP TRACK OF THE LAWSUIT AGAINST SUBARU, BUT I WANTED IT DOCUMENTED THAT I AM HAVING A WINDSHIELD ISSUE AS MANY OTHERS HAVE HAD.
Mfg Campaign: 11317887
Recall Date: Mar 13, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED AND NEEDED TO BE REPAIRED BY INSURANCE ROUGHLY 5 WEEKS FROM PURCHASE. DRIVING DOWN THE FREEWAY WHEN SUDDENLY I HEARD A LITTLE SNAP, THAT'S WHEN I NOTICED A SMALL CRACK START TO FORM. GREW TO A LITTLE LARGER THAN THE DIAMETER OF A QUARTER BEFORE MY INSURANCE HAD SOMEONE REPAIR IT 6 DAYS LATER
Corrective Action:
WINDSHIELD CRACKED AND NEEDED TO BE REPAIRED BY INSURANCE ROUGHLY 5 WEEKS FROM PURCHASE. DRIVING DOWN THE FREEWAY WHEN SUDDENLY I HEARD A LITTLE SNAP, THAT'S WHEN I NOTICED A SMALL CRACK START TO FORM. GREW TO A LITTLE LARGER THAN THE DIAMETER OF A QUARTER BEFORE MY INSURANCE HAD SOMEONE REPAIR IT 6 DAYS LATER
Additional Notes:
WINDSHIELD CRACKED AND NEEDED TO BE REPAIRED BY INSURANCE ROUGHLY 5 WEEKS FROM PURCHASE. DRIVING DOWN THE FREEWAY WHEN SUDDENLY I HEARD A LITTLE SNAP, THAT'S WHEN I NOTICED A SMALL CRACK START TO FORM. GREW TO A LITTLE LARGER THAN THE DIAMETER OF A QUARTER BEFORE MY INSURANCE HAD SOMEONE REPAIR IT 6 DAYS LATER
Mfg Campaign: 11317906
Recall Date: Mar 13, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WINDSHIELD ON DRIVERS SIDE, UPPER PORTION, CRACKED FOR NO APPARENT REASON. VEHICLE WAS TRAVELLING AT APPROXIMATELY 40 MPH ON AN ON-RAMP TO AN INTERSTATE HIGHWAY.
Corrective Action:
FRONT WINDSHIELD ON DRIVERS SIDE, UPPER PORTION, CRACKED FOR NO APPARENT REASON. VEHICLE WAS TRAVELLING AT APPROXIMATELY 40 MPH ON AN ON-RAMP TO AN INTERSTATE HIGHWAY.
Additional Notes:
FRONT WINDSHIELD ON DRIVERS SIDE, UPPER PORTION, CRACKED FOR NO APPARENT REASON. VEHICLE WAS TRAVELLING AT APPROXIMATELY 40 MPH ON AN ON-RAMP TO AN INTERSTATE HIGHWAY.
Mfg Campaign: 11317948
Recall Date: Mar 13, 2020
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Valencia, CA • 36 yrs
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