Complaints & Recalls
Consumer Complaints
761 ComplaintsSubaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Started engine after parking and check engine light came on, eyesight disabled, and flashing “s”. Stopped driving and took vehicle to dealer. Diagnosed as thermo control unit. Told they didn’t have a loaner and was safe to drive for a few days. Has no heat and engine would not warm up. No safety systems. Retained 3 days later to dealer when loaner was available. Repaired under powertrain warranty.
Corrective Action:
Started engine after parking and check engine light came on, eyesight disabled, and flashing “s”. Stopped driving and took vehicle to dealer. Diagnosed as thermo control unit. Told they didn’t have a loaner and was safe to drive for a few days. Has no heat and engine would not warm up. No safety systems. Retained 3 days later to dealer when loaner was available. Repaired under powertrain warranty.
Additional Notes:
Started engine after parking and check engine light came on, eyesight disabled, and flashing “s”. Stopped driving and took vehicle to dealer. Diagnosed as thermo control unit. Told they didn’t have a loaner and was safe to drive for a few days. Has no heat and engine would not warm up. No safety systems. Retained 3 days later to dealer when loaner was available. Repaired under powertrain warranty.
Mfg Campaign: 11571270
Recall Date: Feb 11, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The thermal control valve stopped working. The car has <50K miles on it. The error also results in many/all of the safety systems being deactivated (no adaptive cruise control, no lane centering, no rear braking, etc.)
Corrective Action:
The thermal control valve stopped working. The car has <50K miles on it. The error also results in many/all of the safety systems being deactivated (no adaptive cruise control, no lane centering, no rear braking, etc.)
Additional Notes:
The thermal control valve stopped working. The car has <50K miles on it. The error also results in many/all of the safety systems being deactivated (no adaptive cruise control, no lane centering, no rear braking, etc.)
Mfg Campaign: 11570852
Recall Date: Feb 8, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The thermal control valve stopped working. The car has <50K miles on it. The error also results in many/all of the safety systems being deactivated (no adaptive cruise control, no lane centering, no rear braking, etc.)
Corrective Action:
The thermal control valve stopped working. The car has <50K miles on it. The error also results in many/all of the safety systems being deactivated (no adaptive cruise control, no lane centering, no rear braking, etc.)
Additional Notes:
The thermal control valve stopped working. The car has <50K miles on it. The error also results in many/all of the safety systems being deactivated (no adaptive cruise control, no lane centering, no rear braking, etc.)
Mfg Campaign: 11570852
Recall Date: Feb 8, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The thermal control valve stopped working. The car has <50K miles on it. The error also results in many/all of the safety systems being deactivated (no adaptive cruise control, no lane centering, no rear braking, etc.)
Corrective Action:
The thermal control valve stopped working. The car has <50K miles on it. The error also results in many/all of the safety systems being deactivated (no adaptive cruise control, no lane centering, no rear braking, etc.)
Additional Notes:
The thermal control valve stopped working. The car has <50K miles on it. The error also results in many/all of the safety systems being deactivated (no adaptive cruise control, no lane centering, no rear braking, etc.)
Mfg Campaign: 11570852
Recall Date: Feb 8, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My thermo value went bad on my 2020 Forrester with no symptoms or warning causing me to become stranded in the middle of an extremely busy road. This is seemingly known problem and I'm unsure why Subaru has not been more proactive with this knowledge, not allowing others to end up in the same dangerous situation I was left in. Also, even after having the thermo value replaced, I have no way of knowing if any permanent damage was caused to my engine.
Corrective Action:
My thermo value went bad on my 2020 Forrester with no symptoms or warning causing me to become stranded in the middle of an extremely busy road. This is seemingly known problem and I'm unsure why Subaru has not been more proactive with this knowledge, not allowing others to end up in the same dangerous situation I was left in. Also, even after having the thermo value replaced, I have no way of knowing if any permanent damage was caused to my engine.
Additional Notes:
My thermo value went bad on my 2020 Forrester with no symptoms or warning causing me to become stranded in the middle of an extremely busy road. This is seemingly known problem and I'm unsure why Subaru has not been more proactive with this knowledge, not allowing others to end up in the same dangerous situation I was left in. Also, even after having the thermo value replaced, I have no way of knowing if any permanent damage was caused to my engine.
Mfg Campaign: 11570929
Recall Date: Feb 8, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I started the car to make a trip to town to run some errands. When I cranked the engine the Check Engine light came on. The S for Sport Mode was flashing and a No Eyesight warning came on. Also SRS Side Airbag light came on to indicate it was not working. And another light came on showing a car going out of its lane, but I don't know if it was the Lane Keep Assist light or not.
Corrective Action:
I started the car to make a trip to town to run some errands. When I cranked the engine the Check Engine light came on. The S for Sport Mode was flashing and a No Eyesight warning came on. Also SRS Side Airbag light came on to indicate it was not working. And another light came on showing a car going out of its lane, but I don't know if it was the Lane Keep Assist light or not.
Additional Notes:
I started the car to make a trip to town to run some errands. When I cranked the engine the Check Engine light came on. The S for Sport Mode was flashing and a No Eyesight warning came on. Also SRS Side Airbag light came on to indicate it was not working. And another light came on showing a car going out of its lane, but I don't know if it was the Lane Keep Assist light or not.
Mfg Campaign: 11568556
Recall Date: Jan 29, 2024
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I started the car to make a trip to town to run some errands. When I cranked the engine the Check Engine light came on. The S for Sport Mode was flashing and a No Eyesight warning came on. Also SRS Side Airbag light came on to indicate it was not working. And another light came on showing a car going out of its lane, but I don't know if it was the Lane Keep Assist light or not.
Corrective Action:
I started the car to make a trip to town to run some errands. When I cranked the engine the Check Engine light came on. The S for Sport Mode was flashing and a No Eyesight warning came on. Also SRS Side Airbag light came on to indicate it was not working. And another light came on showing a car going out of its lane, but I don't know if it was the Lane Keep Assist light or not.
Additional Notes:
I started the car to make a trip to town to run some errands. When I cranked the engine the Check Engine light came on. The S for Sport Mode was flashing and a No Eyesight warning came on. Also SRS Side Airbag light came on to indicate it was not working. And another light came on showing a car going out of its lane, but I don't know if it was the Lane Keep Assist light or not.
Mfg Campaign: 11568556
Recall Date: Jan 29, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving my 2020 Subaru Forrester on 1/26/24, at night. Stopped at traffic light. Car started shaking, dash lights system lights came on. Turned off car and restarted. Car would not accelerate. Had towed to mechanic. Diagnosed as probable thermo regulator. Could not repair because part only available from Subaru. Called dealer who was not sympathetic or helpful. Told to bring in and leave. Would get to it when they could.
Corrective Action:
Driving my 2020 Subaru Forrester on 1/26/24, at night. Stopped at traffic light. Car started shaking, dash lights system lights came on. Turned off car and restarted. Car would not accelerate. Had towed to mechanic. Diagnosed as probable thermo regulator. Could not repair because part only available from Subaru. Called dealer who was not sympathetic or helpful. Told to bring in and leave. Would get to it when they could.
Additional Notes:
Driving my 2020 Subaru Forrester on 1/26/24, at night. Stopped at traffic light. Car started shaking, dash lights system lights came on. Turned off car and restarted. Car would not accelerate. Had towed to mechanic. Diagnosed as probable thermo regulator. Could not repair because part only available from Subaru. Called dealer who was not sympathetic or helpful. Told to bring in and leave. Would get to it when they could.
Mfg Campaign: 11568214
Recall Date: Jan 27, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Driving my 2020 Subaru Forrester on 1/26/24, at night. Stopped at traffic light. Car started shaking, dash lights system lights came on. Turned off car and restarted. Car would not accelerate. Had towed to mechanic. Diagnosed as probable thermo regulator. Could not repair because part only available from Subaru. Called dealer who was not sympathetic or helpful. Told to bring in and leave. Would get to it when they could.
Corrective Action:
Driving my 2020 Subaru Forrester on 1/26/24, at night. Stopped at traffic light. Car started shaking, dash lights system lights came on. Turned off car and restarted. Car would not accelerate. Had towed to mechanic. Diagnosed as probable thermo regulator. Could not repair because part only available from Subaru. Called dealer who was not sympathetic or helpful. Told to bring in and leave. Would get to it when they could.
Additional Notes:
Driving my 2020 Subaru Forrester on 1/26/24, at night. Stopped at traffic light. Car started shaking, dash lights system lights came on. Turned off car and restarted. Car would not accelerate. Had towed to mechanic. Diagnosed as probable thermo regulator. Could not repair because part only available from Subaru. Called dealer who was not sympathetic or helpful. Told to bring in and leave. Would get to it when they could.
Mfg Campaign: 11568214
Recall Date: Jan 27, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving my 2020 Subaru Forrester on 1/26/24, at night. Stopped at traffic light. Car started shaking, dash lights system lights came on. Turned off car and restarted. Car would not accelerate. Had towed to mechanic. Diagnosed as probable thermo regulator. Could not repair because part only available from Subaru. Called dealer who was not sympathetic or helpful. Told to bring in and leave. Would get to it when they could.
Corrective Action:
Driving my 2020 Subaru Forrester on 1/26/24, at night. Stopped at traffic light. Car started shaking, dash lights system lights came on. Turned off car and restarted. Car would not accelerate. Had towed to mechanic. Diagnosed as probable thermo regulator. Could not repair because part only available from Subaru. Called dealer who was not sympathetic or helpful. Told to bring in and leave. Would get to it when they could.
Additional Notes:
Driving my 2020 Subaru Forrester on 1/26/24, at night. Stopped at traffic light. Car started shaking, dash lights system lights came on. Turned off car and restarted. Car would not accelerate. Had towed to mechanic. Diagnosed as probable thermo regulator. Could not repair because part only available from Subaru. Called dealer who was not sympathetic or helpful. Told to bring in and leave. Would get to it when they could.
Mfg Campaign: 11568214
Recall Date: Jan 27, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Check Engine light came on along with EyeSight, traction control and flashing [S] lights. Dealer confirmed that the thermo control valve failed.
Corrective Action:
Check Engine light came on along with EyeSight, traction control and flashing [S] lights. Dealer confirmed that the thermo control valve failed.
Additional Notes:
Check Engine light came on along with EyeSight, traction control and flashing [S] lights. Dealer confirmed that the thermo control valve failed.
Mfg Campaign: 11567839
Recall Date: Jan 25, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Check Engine light came on along with EyeSight, traction control and flashing [S] lights. Dealer confirmed that the thermo control valve failed.
Corrective Action:
Check Engine light came on along with EyeSight, traction control and flashing [S] lights. Dealer confirmed that the thermo control valve failed.
Additional Notes:
Check Engine light came on along with EyeSight, traction control and flashing [S] lights. Dealer confirmed that the thermo control valve failed.
Mfg Campaign: 11567839
Recall Date: Jan 25, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated while driving 75 MPH, the Forward Collision Avoidance Automatic Emergency Braking system activated and applied the brakes. The contact was able to pull to the shoulder of the roadway, where he smelled a burnt smell in the interior of the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine and brake warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 35,600.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated while driving 75 MPH, the Forward Collision Avoidance Automatic Emergency Braking system activated and applied the brakes. The contact was able to pull to the shoulder of the roadway, where he smelled a burnt smell in the interior of the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine and brake warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 35,600.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated while driving 75 MPH, the Forward Collision Avoidance Automatic Emergency Braking system activated and applied the brakes. The contact was able to pull to the shoulder of the roadway, where he smelled a burnt smell in the interior of the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine and brake warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 35,600.
Mfg Campaign: 11567365
Recall Date: Jan 23, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated while driving 75 MPH, the Forward Collision Avoidance Automatic Emergency Braking system activated and applied the brakes. The contact was able to pull to the shoulder of the roadway, where he smelled a burnt smell in the interior of the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine and brake warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 35,600.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated while driving 75 MPH, the Forward Collision Avoidance Automatic Emergency Braking system activated and applied the brakes. The contact was able to pull to the shoulder of the roadway, where he smelled a burnt smell in the interior of the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine and brake warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 35,600.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated while driving 75 MPH, the Forward Collision Avoidance Automatic Emergency Braking system activated and applied the brakes. The contact was able to pull to the shoulder of the roadway, where he smelled a burnt smell in the interior of the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine and brake warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 35,600.
Mfg Campaign: 11567365
Recall Date: Jan 23, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Got warning P2A63 that the Thermo Control Valve is shot around 63k miles. Apparently this is happening very often in Subaru's made between 2019 and 2022.
Corrective Action:
Got warning P2A63 that the Thermo Control Valve is shot around 63k miles. Apparently this is happening very often in Subaru's made between 2019 and 2022.
Additional Notes:
Got warning P2A63 that the Thermo Control Valve is shot around 63k miles. Apparently this is happening very often in Subaru's made between 2019 and 2022.
Mfg Campaign: 11566342
Recall Date: Jan 18, 2024
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Got warning P2A63 that the Thermo Control Valve is shot around 63k miles. Apparently this is happening very often in Subaru's made between 2019 and 2022.
Corrective Action:
Got warning P2A63 that the Thermo Control Valve is shot around 63k miles. Apparently this is happening very often in Subaru's made between 2019 and 2022.
Additional Notes:
Got warning P2A63 that the Thermo Control Valve is shot around 63k miles. Apparently this is happening very often in Subaru's made between 2019 and 2022.
Mfg Campaign: 11566342
Recall Date: Jan 18, 2024
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
While accelerating to merge in the freeway the Thermo Control Valve malfunctioned, causing check engine light to come on which turned off all the safety features (lane assist off, precollision off, RAB and eyesight off) of my Subaru 2020 Forester Sport. I’ve researched the internet and shows it is a common issue. I brought it to a subaru dealership and was told it is not safe to drive the vehicle. Since I just passed 60k powertrain warranty (around 62k), it is not covered and had to pay over $3,000.
Corrective Action:
While accelerating to merge in the freeway the Thermo Control Valve malfunctioned, causing check engine light to come on which turned off all the safety features (lane assist off, precollision off, RAB and eyesight off) of my Subaru 2020 Forester Sport. I’ve researched the internet and shows it is a common issue. I brought it to a subaru dealership and was told it is not safe to drive the vehicle. Since I just passed 60k powertrain warranty (around 62k), it is not covered and had to pay over $3,000.
Additional Notes:
While accelerating to merge in the freeway the Thermo Control Valve malfunctioned, causing check engine light to come on which turned off all the safety features (lane assist off, precollision off, RAB and eyesight off) of my Subaru 2020 Forester Sport. I’ve researched the internet and shows it is a common issue. I brought it to a subaru dealership and was told it is not safe to drive the vehicle. Since I just passed 60k powertrain warranty (around 62k), it is not covered and had to pay over $3,000.
Mfg Campaign: 11565531
Recall Date: Jan 15, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While accelerating to merge in the freeway the Thermo Control Valve malfunctioned, causing check engine light to come on which turned off all the safety features (lane assist off, precollision off, RAB and eyesight off) of my Subaru 2020 Forester Sport. I’ve researched the internet and shows it is a common issue. I brought it to a subaru dealership and was told it is not safe to drive the vehicle. Since I just passed 60k powertrain warranty (around 62k), it is not covered and had to pay over $3,000.
Corrective Action:
While accelerating to merge in the freeway the Thermo Control Valve malfunctioned, causing check engine light to come on which turned off all the safety features (lane assist off, precollision off, RAB and eyesight off) of my Subaru 2020 Forester Sport. I’ve researched the internet and shows it is a common issue. I brought it to a subaru dealership and was told it is not safe to drive the vehicle. Since I just passed 60k powertrain warranty (around 62k), it is not covered and had to pay over $3,000.
Additional Notes:
While accelerating to merge in the freeway the Thermo Control Valve malfunctioned, causing check engine light to come on which turned off all the safety features (lane assist off, precollision off, RAB and eyesight off) of my Subaru 2020 Forester Sport. I’ve researched the internet and shows it is a common issue. I brought it to a subaru dealership and was told it is not safe to drive the vehicle. Since I just passed 60k powertrain warranty (around 62k), it is not covered and had to pay over $3,000.
Mfg Campaign: 11565531
Recall Date: Jan 15, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While accelerating to merge in the freeway the Thermo Control Valve malfunctioned, causing check engine light to come on which turned off all the safety features (lane assist off, precollision off, RAB and eyesight off) of my Subaru 2020 Forester Sport. I’ve researched the internet and shows it is a common issue. I brought it to a subaru dealership and was told it is not safe to drive the vehicle. Since I just passed 60k powertrain warranty (around 62k), it is not covered and had to pay over $3,000.
Corrective Action:
While accelerating to merge in the freeway the Thermo Control Valve malfunctioned, causing check engine light to come on which turned off all the safety features (lane assist off, precollision off, RAB and eyesight off) of my Subaru 2020 Forester Sport. I’ve researched the internet and shows it is a common issue. I brought it to a subaru dealership and was told it is not safe to drive the vehicle. Since I just passed 60k powertrain warranty (around 62k), it is not covered and had to pay over $3,000.
Additional Notes:
While accelerating to merge in the freeway the Thermo Control Valve malfunctioned, causing check engine light to come on which turned off all the safety features (lane assist off, precollision off, RAB and eyesight off) of my Subaru 2020 Forester Sport. I’ve researched the internet and shows it is a common issue. I brought it to a subaru dealership and was told it is not safe to drive the vehicle. Since I just passed 60k powertrain warranty (around 62k), it is not covered and had to pay over $3,000.
Mfg Campaign: 11565531
Recall Date: Jan 15, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2020 Subaru Forester. The contact stated that upon entering the vehicle, the contact observed a crack on the windshield extending from the passenger’s side trim to the center of the windshield. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 29,000.
Corrective Action:
The contact owns a 2020 Subaru Forester. The contact stated that upon entering the vehicle, the contact observed a crack on the windshield extending from the passenger’s side trim to the center of the windshield. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 29,000.
Additional Notes:
The contact owns a 2020 Subaru Forester. The contact stated that upon entering the vehicle, the contact observed a crack on the windshield extending from the passenger’s side trim to the center of the windshield. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 29,000.
Mfg Campaign: 11564635
Recall Date: Jan 10, 2024
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