Complaints & Recalls
Consumer Complaints
234 ComplaintsSubaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
At signal/stop sign or in stop and go traffic, Engine shuts down. Car is in park. Engine (or Car) makes beeping noise when this happens. Eyesight disabled shows on the screen (however this has nothing to do with that) There's existing lawsuit for cars until 2020. This problem exists for some 2021 model as well. Similar problem: [XXX] This is a recurring intermittent issue. Can't reproduce consistently INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
At signal/stop sign or in stop and go traffic, Engine shuts down. Car is in park. Engine (or Car) makes beeping noise when this happens. Eyesight disabled shows on the screen (however this has nothing to do with that) There's existing lawsuit for cars until 2020. This problem exists for some 2021 model as well. Similar problem: [XXX] This is a recurring intermittent issue. Can't reproduce consistently INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
At signal/stop sign or in stop and go traffic, Engine shuts down. Car is in park. Engine (or Car) makes beeping noise when this happens. Eyesight disabled shows on the screen (however this has nothing to do with that) There's existing lawsuit for cars until 2020. This problem exists for some 2021 model as well. Similar problem: [XXX] This is a recurring intermittent issue. Can't reproduce consistently INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11677645
Recall Date: Jul 31, 2025
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The Thermo Control Valve failed and the engine overheated in April 2025. The car has only been driven 1,200 miles since then and the engine failed at 65,000 miles likely due to the TCV failure and engine damage.
Corrective Action:
The Thermo Control Valve failed and the engine overheated in April 2025. The car has only been driven 1,200 miles since then and the engine failed at 65,000 miles likely due to the TCV failure and engine damage.
Additional Notes:
The Thermo Control Valve failed and the engine overheated in April 2025. The car has only been driven 1,200 miles since then and the engine failed at 65,000 miles likely due to the TCV failure and engine damage.
Mfg Campaign: 11674825
Recall Date: Jul 20, 2025
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Front suspension lower control arm Bushings left and right side failed
Corrective Action:
Front suspension lower control arm Bushings left and right side failed
Additional Notes:
Front suspension lower control arm Bushings left and right side failed
Mfg Campaign: 11673010
Recall Date: Jul 12, 2025
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake Rotor and Pad issues at 20K, 30k, 40k, and 66k- eventually replace OEM parts with aftermarket Duragold parts. Rotors had severe damage at every 10k interval with gauged Metal on rotor
Corrective Action:
Brake Rotor and Pad issues at 20K, 30k, 40k, and 66k- eventually replace OEM parts with aftermarket Duragold parts. Rotors had severe damage at every 10k interval with gauged Metal on rotor
Additional Notes:
Brake Rotor and Pad issues at 20K, 30k, 40k, and 66k- eventually replace OEM parts with aftermarket Duragold parts. Rotors had severe damage at every 10k interval with gauged Metal on rotor
Mfg Campaign: 11673013
Recall Date: Jul 12, 2025
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracks with the slightest rock hit making the windshield unsafe to continue use. Had two replacements in first six months
Corrective Action:
Windshield cracks with the slightest rock hit making the windshield unsafe to continue use. Had two replacements in first six months
Additional Notes:
Windshield cracks with the slightest rock hit making the windshield unsafe to continue use. Had two replacements in first six months
Mfg Campaign: 11673017
Recall Date: Jul 12, 2025
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11672390
Recall Date: Jul 10, 2025
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature of the malfunction, I overcorrected and collided with the wall on the rear driver side. There were no vehicles in the immediate vicinity, or this could have resulted in a multi-vehicle collision at high speed. I hit my head during the impact but did not require emergency medical services at the scene. Road conditions were dry and clear, with no visible debris or extreme weather factors. There were no warning lights or error messages from the vehicle prior to or during the incident. The Auto-Steer system did not disengage on its own before veering off course. This was the first time driving this particular vehicle, which was a company car, and I immediately reported the incident to my employer. The damage was reported and the vehicle is seemingly available for inspection. At the time of this report, the issue has not yet been formally diagnosed by a dealer or service technician. The failure of this driver-assist feature significantly endangered my safety and potentially the safety of others had there been nearby traffic. I am filing this report so the issue can be investigated, and similar malfunctions prevented in the future.
Corrective Action:
While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature of the malfunction, I overcorrected and collided with the wall on the rear driver side. There were no vehicles in the immediate vicinity, or this could have resulted in a multi-vehicle collision at high speed. I hit my head during the impact but did not require emergency medical services at the scene. Road conditions were dry and clear, with no visible debris or extreme weather factors. There were no warning lights or error messages from the vehicle prior to or during the incident. The Auto-Steer system did not disengage on its own before veering off course. This was the first time driving this particular vehicle, which was a company car, and I immediately reported the incident to my employer. The damage was reported and the vehicle is seemingly available for inspection. At the time of this report, the issue has not yet been formally diagnosed by a dealer or service technician. The failure of this driver-assist feature significantly endangered my safety and potentially the safety of others had there been nearby traffic. I am filing this report so the issue can be investigated, and similar malfunctions prevented in the future.
Additional Notes:
While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature of the malfunction, I overcorrected and collided with the wall on the rear driver side. There were no vehicles in the immediate vicinity, or this could have resulted in a multi-vehicle collision at high speed. I hit my head during the impact but did not require emergency medical services at the scene. Road conditions were dry and clear, with no visible debris or extreme weather factors. There were no warning lights or error messages from the vehicle prior to or during the incident. The Auto-Steer system did not disengage on its own before veering off course. This was the first time driving this particular vehicle, which was a company car, and I immediately reported the incident to my employer. The damage was reported and the vehicle is seemingly available for inspection. At the time of this report, the issue has not yet been formally diagnosed by a dealer or service technician. The failure of this driver-assist feature significantly endangered my safety and potentially the safety of others had there been nearby traffic. I am filing this report so the issue can be investigated, and similar malfunctions prevented in the future.
Mfg Campaign: 11672501
Recall Date: Jul 10, 2025
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature of the malfunction, I overcorrected and collided with the wall on the rear driver side. There were no vehicles in the immediate vicinity, or this could have resulted in a multi-vehicle collision at high speed. I hit my head during the impact but did not require emergency medical services at the scene. Road conditions were dry and clear, with no visible debris or extreme weather factors. There were no warning lights or error messages from the vehicle prior to or during the incident. The Auto-Steer system did not disengage on its own before veering off course. This was the first time driving this particular vehicle, which was a company car, and I immediately reported the incident to my employer. The damage was reported and the vehicle is seemingly available for inspection. At the time of this report, the issue has not yet been formally diagnosed by a dealer or service technician. The failure of this driver-assist feature significantly endangered my safety and potentially the safety of others had there been nearby traffic. I am filing this report so the issue can be investigated, and similar malfunctions prevented in the future.
Corrective Action:
While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature of the malfunction, I overcorrected and collided with the wall on the rear driver side. There were no vehicles in the immediate vicinity, or this could have resulted in a multi-vehicle collision at high speed. I hit my head during the impact but did not require emergency medical services at the scene. Road conditions were dry and clear, with no visible debris or extreme weather factors. There were no warning lights or error messages from the vehicle prior to or during the incident. The Auto-Steer system did not disengage on its own before veering off course. This was the first time driving this particular vehicle, which was a company car, and I immediately reported the incident to my employer. The damage was reported and the vehicle is seemingly available for inspection. At the time of this report, the issue has not yet been formally diagnosed by a dealer or service technician. The failure of this driver-assist feature significantly endangered my safety and potentially the safety of others had there been nearby traffic. I am filing this report so the issue can be investigated, and similar malfunctions prevented in the future.
Additional Notes:
While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature of the malfunction, I overcorrected and collided with the wall on the rear driver side. There were no vehicles in the immediate vicinity, or this could have resulted in a multi-vehicle collision at high speed. I hit my head during the impact but did not require emergency medical services at the scene. Road conditions were dry and clear, with no visible debris or extreme weather factors. There were no warning lights or error messages from the vehicle prior to or during the incident. The Auto-Steer system did not disengage on its own before veering off course. This was the first time driving this particular vehicle, which was a company car, and I immediately reported the incident to my employer. The damage was reported and the vehicle is seemingly available for inspection. At the time of this report, the issue has not yet been formally diagnosed by a dealer or service technician. The failure of this driver-assist feature significantly endangered my safety and potentially the safety of others had there been nearby traffic. I am filing this report so the issue can be investigated, and similar malfunctions prevented in the future.
Mfg Campaign: 11672501
Recall Date: Jul 10, 2025
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature of the malfunction, I overcorrected and collided with the wall on the rear driver side. There were no vehicles in the immediate vicinity, or this could have resulted in a multi-vehicle collision at high speed. I hit my head during the impact but did not require emergency medical services at the scene. Road conditions were dry and clear, with no visible debris or extreme weather factors. There were no warning lights or error messages from the vehicle prior to or during the incident. The Auto-Steer system did not disengage on its own before veering off course. This was the first time driving this particular vehicle, which was a company car, and I immediately reported the incident to my employer. The damage was reported and the vehicle is seemingly available for inspection. At the time of this report, the issue has not yet been formally diagnosed by a dealer or service technician. The failure of this driver-assist feature significantly endangered my safety and potentially the safety of others had there been nearby traffic. I am filing this report so the issue can be investigated, and similar malfunctions prevented in the future.
Corrective Action:
While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature of the malfunction, I overcorrected and collided with the wall on the rear driver side. There were no vehicles in the immediate vicinity, or this could have resulted in a multi-vehicle collision at high speed. I hit my head during the impact but did not require emergency medical services at the scene. Road conditions were dry and clear, with no visible debris or extreme weather factors. There were no warning lights or error messages from the vehicle prior to or during the incident. The Auto-Steer system did not disengage on its own before veering off course. This was the first time driving this particular vehicle, which was a company car, and I immediately reported the incident to my employer. The damage was reported and the vehicle is seemingly available for inspection. At the time of this report, the issue has not yet been formally diagnosed by a dealer or service technician. The failure of this driver-assist feature significantly endangered my safety and potentially the safety of others had there been nearby traffic. I am filing this report so the issue can be investigated, and similar malfunctions prevented in the future.
Additional Notes:
While driving on I-17 Southbound near mile marker 311 at approximately 75 mph, I experienced a sudden and dangerous malfunction of the Lane Keep Assist (Auto-Steer) system in a 2021 Subaru Forester. The feature was active at the time and unexpectedly veered the vehicle sharply toward the concrete wall on the left shoulder of the highway. I attempted to regain control, but due to the abrupt nature of the malfunction, I overcorrected and collided with the wall on the rear driver side. There were no vehicles in the immediate vicinity, or this could have resulted in a multi-vehicle collision at high speed. I hit my head during the impact but did not require emergency medical services at the scene. Road conditions were dry and clear, with no visible debris or extreme weather factors. There were no warning lights or error messages from the vehicle prior to or during the incident. The Auto-Steer system did not disengage on its own before veering off course. This was the first time driving this particular vehicle, which was a company car, and I immediately reported the incident to my employer. The damage was reported and the vehicle is seemingly available for inspection. At the time of this report, the issue has not yet been formally diagnosed by a dealer or service technician. The failure of this driver-assist feature significantly endangered my safety and potentially the safety of others had there been nearby traffic. I am filing this report so the issue can be investigated, and similar malfunctions prevented in the future.
Mfg Campaign: 11672501
Recall Date: Jul 10, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Auto-Stop/Start feature frequently fails to properly restart the car, often causing the car to stall during the restarting process, leaving me effectively disabled on a busy road. The battery has already been replaced once.
Corrective Action:
The Auto-Stop/Start feature frequently fails to properly restart the car, often causing the car to stall during the restarting process, leaving me effectively disabled on a busy road. The battery has already been replaced once.
Additional Notes:
The Auto-Stop/Start feature frequently fails to properly restart the car, often causing the car to stall during the restarting process, leaving me effectively disabled on a busy road. The battery has already been replaced once.
Mfg Campaign: 11669728
Recall Date: Jun 27, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Auto-Stop/Start feature frequently fails to properly restart the car, often causing the car to stall during the restarting process, leaving me effectively disabled on a busy road. The battery has already been replaced once.
Corrective Action:
The Auto-Stop/Start feature frequently fails to properly restart the car, often causing the car to stall during the restarting process, leaving me effectively disabled on a busy road. The battery has already been replaced once.
Additional Notes:
The Auto-Stop/Start feature frequently fails to properly restart the car, often causing the car to stall during the restarting process, leaving me effectively disabled on a busy road. The battery has already been replaced once.
Mfg Campaign: 11669728
Recall Date: Jun 27, 2025
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The Auto-Stop/Start feature frequently fails to properly restart the car, often causing the car to stall during the restarting process, leaving me effectively disabled on a busy road. The battery has already been replaced once.
Corrective Action:
The Auto-Stop/Start feature frequently fails to properly restart the car, often causing the car to stall during the restarting process, leaving me effectively disabled on a busy road. The battery has already been replaced once.
Additional Notes:
The Auto-Stop/Start feature frequently fails to properly restart the car, often causing the car to stall during the restarting process, leaving me effectively disabled on a busy road. The battery has already been replaced once.
Mfg Campaign: 11669728
Recall Date: Jun 27, 2025
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I commute with my car and recently it started to speed up all by itself. I removed my floor covers thinking the gas pedal might be stuck on it but that wasnt the problem. While accelerating from a stopped position, it revs up and accelerates rapidly all by itself. Tapping the break pedal to deactivate accidendal cruise control doesnt work. I have to slam the break just to stop it from accelerating on its own. This is the fourth time it's happened. I have my personal mechanic change the oil every 3k miles and follows the factory recommendations on all other manufacturers recommendations. Very scary to drive because it happens at random.
Corrective Action:
I commute with my car and recently it started to speed up all by itself. I removed my floor covers thinking the gas pedal might be stuck on it but that wasnt the problem. While accelerating from a stopped position, it revs up and accelerates rapidly all by itself. Tapping the break pedal to deactivate accidendal cruise control doesnt work. I have to slam the break just to stop it from accelerating on its own. This is the fourth time it's happened. I have my personal mechanic change the oil every 3k miles and follows the factory recommendations on all other manufacturers recommendations. Very scary to drive because it happens at random.
Additional Notes:
I commute with my car and recently it started to speed up all by itself. I removed my floor covers thinking the gas pedal might be stuck on it but that wasnt the problem. While accelerating from a stopped position, it revs up and accelerates rapidly all by itself. Tapping the break pedal to deactivate accidendal cruise control doesnt work. I have to slam the break just to stop it from accelerating on its own. This is the fourth time it's happened. I have my personal mechanic change the oil every 3k miles and follows the factory recommendations on all other manufacturers recommendations. Very scary to drive because it happens at random.
Mfg Campaign: 11667900
Recall Date: Jun 19, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I commute with my car and recently it started to speed up all by itself. I removed my floor covers thinking the gas pedal might be stuck on it but that wasnt the problem. While accelerating from a stopped position, it revs up and accelerates rapidly all by itself. Tapping the break pedal to deactivate accidendal cruise control doesnt work. I have to slam the break just to stop it from accelerating on its own. This is the fourth time it's happened. I have my personal mechanic change the oil every 3k miles and follows the factory recommendations on all other manufacturers recommendations. Very scary to drive because it happens at random.
Corrective Action:
I commute with my car and recently it started to speed up all by itself. I removed my floor covers thinking the gas pedal might be stuck on it but that wasnt the problem. While accelerating from a stopped position, it revs up and accelerates rapidly all by itself. Tapping the break pedal to deactivate accidendal cruise control doesnt work. I have to slam the break just to stop it from accelerating on its own. This is the fourth time it's happened. I have my personal mechanic change the oil every 3k miles and follows the factory recommendations on all other manufacturers recommendations. Very scary to drive because it happens at random.
Additional Notes:
I commute with my car and recently it started to speed up all by itself. I removed my floor covers thinking the gas pedal might be stuck on it but that wasnt the problem. While accelerating from a stopped position, it revs up and accelerates rapidly all by itself. Tapping the break pedal to deactivate accidendal cruise control doesnt work. I have to slam the break just to stop it from accelerating on its own. This is the fourth time it's happened. I have my personal mechanic change the oil every 3k miles and follows the factory recommendations on all other manufacturers recommendations. Very scary to drive because it happens at random.
Mfg Campaign: 11667900
Recall Date: Jun 19, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle is equipped with automatic start/stop system. In early 2024, I began having issues with sluggish restart during the start/stop cycle. I took it into the dealer at that time, who stated it required a software update and charged the battery. The issue persisted. It was more serious, as it was not just sluggish on the restart, but the restart would fail and stall the car. This happened in heavy traffic, which was very scary and unsafe. I took the vehicle back into the dealer in late 2024 for the same issue. They did another software update and charged the battery again. They recommended that we purchase a new battery. One month later, we purchased an upgraded AGM battery, as it was recommended for auto start/stop systems. The issue continued to persist. First, with sluggish restart. Later, the auto start/stop system failed again in heavy traffic. We took the vehicle in again, and again the dealer stated it was the battery. They recommended we purchase a new battery. It was explained the battery was 6 months old, and the issue has never been fixed. Further, it was pointed out that the car could be restarted manually with the push button ignition, after a start/stop system failure. That led us to believe it was not a battery failure, but a deeper system failure. The dealer continues to assert it is the battery, even though it happened with a factory battery and a new, upgraded, battery. Neither of the batteries have failed testing, and report as "good" on the diagnosis forms. We believe there is a system issue, that is causing issues with the auto start/stop system, and is not being identified by the dealer. It is a safety issue, as it has happened in heavy traffic several times. We have attached diagnostic reports from March 2024 and June 2025, but cannot find the October 2024 diagnostic report.
Corrective Action:
My vehicle is equipped with automatic start/stop system. In early 2024, I began having issues with sluggish restart during the start/stop cycle. I took it into the dealer at that time, who stated it required a software update and charged the battery. The issue persisted. It was more serious, as it was not just sluggish on the restart, but the restart would fail and stall the car. This happened in heavy traffic, which was very scary and unsafe. I took the vehicle back into the dealer in late 2024 for the same issue. They did another software update and charged the battery again. They recommended that we purchase a new battery. One month later, we purchased an upgraded AGM battery, as it was recommended for auto start/stop systems. The issue continued to persist. First, with sluggish restart. Later, the auto start/stop system failed again in heavy traffic. We took the vehicle in again, and again the dealer stated it was the battery. They recommended we purchase a new battery. It was explained the battery was 6 months old, and the issue has never been fixed. Further, it was pointed out that the car could be restarted manually with the push button ignition, after a start/stop system failure. That led us to believe it was not a battery failure, but a deeper system failure. The dealer continues to assert it is the battery, even though it happened with a factory battery and a new, upgraded, battery. Neither of the batteries have failed testing, and report as "good" on the diagnosis forms. We believe there is a system issue, that is causing issues with the auto start/stop system, and is not being identified by the dealer. It is a safety issue, as it has happened in heavy traffic several times. We have attached diagnostic reports from March 2024 and June 2025, but cannot find the October 2024 diagnostic report.
Additional Notes:
My vehicle is equipped with automatic start/stop system. In early 2024, I began having issues with sluggish restart during the start/stop cycle. I took it into the dealer at that time, who stated it required a software update and charged the battery. The issue persisted. It was more serious, as it was not just sluggish on the restart, but the restart would fail and stall the car. This happened in heavy traffic, which was very scary and unsafe. I took the vehicle back into the dealer in late 2024 for the same issue. They did another software update and charged the battery again. They recommended that we purchase a new battery. One month later, we purchased an upgraded AGM battery, as it was recommended for auto start/stop systems. The issue continued to persist. First, with sluggish restart. Later, the auto start/stop system failed again in heavy traffic. We took the vehicle in again, and again the dealer stated it was the battery. They recommended we purchase a new battery. It was explained the battery was 6 months old, and the issue has never been fixed. Further, it was pointed out that the car could be restarted manually with the push button ignition, after a start/stop system failure. That led us to believe it was not a battery failure, but a deeper system failure. The dealer continues to assert it is the battery, even though it happened with a factory battery and a new, upgraded, battery. Neither of the batteries have failed testing, and report as "good" on the diagnosis forms. We believe there is a system issue, that is causing issues with the auto start/stop system, and is not being identified by the dealer. It is a safety issue, as it has happened in heavy traffic several times. We have attached diagnostic reports from March 2024 and June 2025, but cannot find the October 2024 diagnostic report.
Mfg Campaign: 11666612
Recall Date: Jun 12, 2025
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The automatic shutoff that occurs when the vehicle stops to prevent idling, disengaged two separate times in the span of 4 days. Both incidents occurred at very busy intersections and failed to restart both times. When attempting to restart the car, lights came up on the dash, along with beeping, and failed to restart the car after the light had turned green. To restart, the car had to be completely turned off for about 60 seconds and then could be restarted. To avoid having to experience this issue again, or worse - get into an accident - I took it to the shop where they could not recreate the issue.
Corrective Action:
The automatic shutoff that occurs when the vehicle stops to prevent idling, disengaged two separate times in the span of 4 days. Both incidents occurred at very busy intersections and failed to restart both times. When attempting to restart the car, lights came up on the dash, along with beeping, and failed to restart the car after the light had turned green. To restart, the car had to be completely turned off for about 60 seconds and then could be restarted. To avoid having to experience this issue again, or worse - get into an accident - I took it to the shop where they could not recreate the issue.
Additional Notes:
The automatic shutoff that occurs when the vehicle stops to prevent idling, disengaged two separate times in the span of 4 days. Both incidents occurred at very busy intersections and failed to restart both times. When attempting to restart the car, lights came up on the dash, along with beeping, and failed to restart the car after the light had turned green. To restart, the car had to be completely turned off for about 60 seconds and then could be restarted. To avoid having to experience this issue again, or worse - get into an accident - I took it to the shop where they could not recreate the issue.
Mfg Campaign: 11663231
Recall Date: May 27, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The automatic shutoff that occurs when the vehicle stops to prevent idling, disengaged two separate times in the span of 4 days. Both incidents occurred at very busy intersections and failed to restart both times. When attempting to restart the car, lights came up on the dash, along with beeping, and failed to restart the car after the light had turned green. To restart, the car had to be completely turned off for about 60 seconds and then could be restarted. To avoid having to experience this issue again, or worse - get into an accident - I took it to the shop where they could not recreate the issue.
Corrective Action:
The automatic shutoff that occurs when the vehicle stops to prevent idling, disengaged two separate times in the span of 4 days. Both incidents occurred at very busy intersections and failed to restart both times. When attempting to restart the car, lights came up on the dash, along with beeping, and failed to restart the car after the light had turned green. To restart, the car had to be completely turned off for about 60 seconds and then could be restarted. To avoid having to experience this issue again, or worse - get into an accident - I took it to the shop where they could not recreate the issue.
Additional Notes:
The automatic shutoff that occurs when the vehicle stops to prevent idling, disengaged two separate times in the span of 4 days. Both incidents occurred at very busy intersections and failed to restart both times. When attempting to restart the car, lights came up on the dash, along with beeping, and failed to restart the car after the light had turned green. To restart, the car had to be completely turned off for about 60 seconds and then could be restarted. To avoid having to experience this issue again, or worse - get into an accident - I took it to the shop where they could not recreate the issue.
Mfg Campaign: 11663231
Recall Date: May 27, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The automatic shutoff that occurs when the vehicle stops to prevent idling, disengaged two separate times in the span of 4 days. Both incidents occurred at very busy intersections and failed to restart both times. When attempting to restart the car, lights came up on the dash, along with beeping, and failed to restart the car after the light had turned green. To restart, the car had to be completely turned off for about 60 seconds and then could be restarted. To avoid having to experience this issue again, or worse - get into an accident - I took it to the shop where they could not recreate the issue.
Corrective Action:
The automatic shutoff that occurs when the vehicle stops to prevent idling, disengaged two separate times in the span of 4 days. Both incidents occurred at very busy intersections and failed to restart both times. When attempting to restart the car, lights came up on the dash, along with beeping, and failed to restart the car after the light had turned green. To restart, the car had to be completely turned off for about 60 seconds and then could be restarted. To avoid having to experience this issue again, or worse - get into an accident - I took it to the shop where they could not recreate the issue.
Additional Notes:
The automatic shutoff that occurs when the vehicle stops to prevent idling, disengaged two separate times in the span of 4 days. Both incidents occurred at very busy intersections and failed to restart both times. When attempting to restart the car, lights came up on the dash, along with beeping, and failed to restart the car after the light had turned green. To restart, the car had to be completely turned off for about 60 seconds and then could be restarted. To avoid having to experience this issue again, or worse - get into an accident - I took it to the shop where they could not recreate the issue.
Mfg Campaign: 11663231
Recall Date: May 27, 2025
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Without any prior issue of having the engine turnover from being parked for more than 20 hours, the car would not start. It’s like the battery completely died overnight. I was able to unlock it but the car would not start, and therefore was unable to go into neutral because I didn’t have a long enough screwdriver with me to manually override into neutral. So it had to be jumped partially to be towed (had it towed for more than just the battery because it’s under warranty). The interesting part is that my car has a factory issued battery, and my car was the third Subaru made after 2020 that had to be towed due to the same issue, in the same day. Maybe the batteries are defective? Regardless, since everything relies on power now, having a provided device to allow for manual override would prevent folks from being stranded. I tried using my key AND the screwdriver that comes with the spare tire. Both were to short.
Corrective Action:
Without any prior issue of having the engine turnover from being parked for more than 20 hours, the car would not start. It’s like the battery completely died overnight. I was able to unlock it but the car would not start, and therefore was unable to go into neutral because I didn’t have a long enough screwdriver with me to manually override into neutral. So it had to be jumped partially to be towed (had it towed for more than just the battery because it’s under warranty). The interesting part is that my car has a factory issued battery, and my car was the third Subaru made after 2020 that had to be towed due to the same issue, in the same day. Maybe the batteries are defective? Regardless, since everything relies on power now, having a provided device to allow for manual override would prevent folks from being stranded. I tried using my key AND the screwdriver that comes with the spare tire. Both were to short.
Additional Notes:
Without any prior issue of having the engine turnover from being parked for more than 20 hours, the car would not start. It’s like the battery completely died overnight. I was able to unlock it but the car would not start, and therefore was unable to go into neutral because I didn’t have a long enough screwdriver with me to manually override into neutral. So it had to be jumped partially to be towed (had it towed for more than just the battery because it’s under warranty). The interesting part is that my car has a factory issued battery, and my car was the third Subaru made after 2020 that had to be towed due to the same issue, in the same day. Maybe the batteries are defective? Regardless, since everything relies on power now, having a provided device to allow for manual override would prevent folks from being stranded. I tried using my key AND the screwdriver that comes with the spare tire. Both were to short.
Mfg Campaign: 11663239
Recall Date: May 27, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Automatic stop activated at traffic light. When the brake was disengaged, the star would not start. The occupant was stalled at the traffic light during rush hour in a thunderstorm with limited visibility for approximately 15 minutes. Winter Haven Police Department was dispatched but did not arrive probably due to other weather-related traffic situations. After that time, the engine did start and was moved into a lot without incident. The good Samaritan that assisted stated he had just stopped down the street on another disabled vehicle in traffic due to malfunctioning auto stop/start. Here is the issue. The alternator and battery have both been checked twice and were in proper order. The OE battery was in use. There was no warning to indicate any issue with the batter. In fact, the Subaru app was reporting the vehicle was operating normally while the vehicle was dead in the road. I work with a local law enforcement agency and have worked fatal crashes on that road. It is unacceptable for the vehicle to not have some type of redundant system to warn owners that the vehicle battery is failing before they are thrust into a possible deadly roadway breakdown.
Corrective Action:
Automatic stop activated at traffic light. When the brake was disengaged, the star would not start. The occupant was stalled at the traffic light during rush hour in a thunderstorm with limited visibility for approximately 15 minutes. Winter Haven Police Department was dispatched but did not arrive probably due to other weather-related traffic situations. After that time, the engine did start and was moved into a lot without incident. The good Samaritan that assisted stated he had just stopped down the street on another disabled vehicle in traffic due to malfunctioning auto stop/start. Here is the issue. The alternator and battery have both been checked twice and were in proper order. The OE battery was in use. There was no warning to indicate any issue with the batter. In fact, the Subaru app was reporting the vehicle was operating normally while the vehicle was dead in the road. I work with a local law enforcement agency and have worked fatal crashes on that road. It is unacceptable for the vehicle to not have some type of redundant system to warn owners that the vehicle battery is failing before they are thrust into a possible deadly roadway breakdown.
Additional Notes:
Automatic stop activated at traffic light. When the brake was disengaged, the star would not start. The occupant was stalled at the traffic light during rush hour in a thunderstorm with limited visibility for approximately 15 minutes. Winter Haven Police Department was dispatched but did not arrive probably due to other weather-related traffic situations. After that time, the engine did start and was moved into a lot without incident. The good Samaritan that assisted stated he had just stopped down the street on another disabled vehicle in traffic due to malfunctioning auto stop/start. Here is the issue. The alternator and battery have both been checked twice and were in proper order. The OE battery was in use. There was no warning to indicate any issue with the batter. In fact, the Subaru app was reporting the vehicle was operating normally while the vehicle was dead in the road. I work with a local law enforcement agency and have worked fatal crashes on that road. It is unacceptable for the vehicle to not have some type of redundant system to warn owners that the vehicle battery is failing before they are thrust into a possible deadly roadway breakdown.
Mfg Campaign: 11659879
Recall Date: May 9, 2025
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