Complaints & Recalls
Consumer Complaints
234 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
**Component Malfunction**: The windshield developed cracks shortly after purchase, which expanded without impact, affecting visibility and causing the Safety Eyesight system to malfunction. **Safety Risk**: The expanding crack impaired vision and led to safety system malfunctions, posing a risk to driver and passenger safety. **Problem Reproduction**: It is unclear if the issue has been reproduced or confirmed by a dealer or service center. **Inspection Status**: The vehicle has not been inspected by the manufacturer, police, or insurance representatives. **Warning Signs**: There were no warning lamps or messages prior to the failure; the issue appeared in the first week after purchase.
Corrective Action:
**Component Malfunction**: The windshield developed cracks shortly after purchase, which expanded without impact, affecting visibility and causing the Safety Eyesight system to malfunction. **Safety Risk**: The expanding crack impaired vision and led to safety system malfunctions, posing a risk to driver and passenger safety. **Problem Reproduction**: It is unclear if the issue has been reproduced or confirmed by a dealer or service center. **Inspection Status**: The vehicle has not been inspected by the manufacturer, police, or insurance representatives. **Warning Signs**: There were no warning lamps or messages prior to the failure; the issue appeared in the first week after purchase.
Additional Notes:
**Component Malfunction**: The windshield developed cracks shortly after purchase, which expanded without impact, affecting visibility and causing the Safety Eyesight system to malfunction. **Safety Risk**: The expanding crack impaired vision and led to safety system malfunctions, posing a risk to driver and passenger safety. **Problem Reproduction**: It is unclear if the issue has been reproduced or confirmed by a dealer or service center. **Inspection Status**: The vehicle has not been inspected by the manufacturer, police, or insurance representatives. **Warning Signs**: There were no warning lamps or messages prior to the failure; the issue appeared in the first week after purchase.
Mfg Campaign: 11617156
Recall Date: Sep 30, 2024
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
**Component Malfunction**: The windshield developed cracks shortly after purchase, which expanded without impact, affecting visibility and causing the Safety Eyesight system to malfunction. **Safety Risk**: The expanding crack impaired vision and led to safety system malfunctions, posing a risk to driver and passenger safety. **Problem Reproduction**: It is unclear if the issue has been reproduced or confirmed by a dealer or service center. **Inspection Status**: The vehicle has not been inspected by the manufacturer, police, or insurance representatives. **Warning Signs**: There were no warning lamps or messages prior to the failure; the issue appeared in the first week after purchase.
Corrective Action:
**Component Malfunction**: The windshield developed cracks shortly after purchase, which expanded without impact, affecting visibility and causing the Safety Eyesight system to malfunction. **Safety Risk**: The expanding crack impaired vision and led to safety system malfunctions, posing a risk to driver and passenger safety. **Problem Reproduction**: It is unclear if the issue has been reproduced or confirmed by a dealer or service center. **Inspection Status**: The vehicle has not been inspected by the manufacturer, police, or insurance representatives. **Warning Signs**: There were no warning lamps or messages prior to the failure; the issue appeared in the first week after purchase.
Additional Notes:
**Component Malfunction**: The windshield developed cracks shortly after purchase, which expanded without impact, affecting visibility and causing the Safety Eyesight system to malfunction. **Safety Risk**: The expanding crack impaired vision and led to safety system malfunctions, posing a risk to driver and passenger safety. **Problem Reproduction**: It is unclear if the issue has been reproduced or confirmed by a dealer or service center. **Inspection Status**: The vehicle has not been inspected by the manufacturer, police, or insurance representatives. **Warning Signs**: There were no warning lamps or messages prior to the failure; the issue appeared in the first week after purchase.
Mfg Campaign: 11617156
Recall Date: Sep 30, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
**Component Malfunction**: The windshield developed cracks shortly after purchase, which expanded without impact, affecting visibility and causing the Safety Eyesight system to malfunction. **Safety Risk**: The expanding crack impaired vision and led to safety system malfunctions, posing a risk to driver and passenger safety. **Problem Reproduction**: It is unclear if the issue has been reproduced or confirmed by a dealer or service center. **Inspection Status**: The vehicle has not been inspected by the manufacturer, police, or insurance representatives. **Warning Signs**: There were no warning lamps or messages prior to the failure; the issue appeared in the first week after purchase.
Corrective Action:
**Component Malfunction**: The windshield developed cracks shortly after purchase, which expanded without impact, affecting visibility and causing the Safety Eyesight system to malfunction. **Safety Risk**: The expanding crack impaired vision and led to safety system malfunctions, posing a risk to driver and passenger safety. **Problem Reproduction**: It is unclear if the issue has been reproduced or confirmed by a dealer or service center. **Inspection Status**: The vehicle has not been inspected by the manufacturer, police, or insurance representatives. **Warning Signs**: There were no warning lamps or messages prior to the failure; the issue appeared in the first week after purchase.
Additional Notes:
**Component Malfunction**: The windshield developed cracks shortly after purchase, which expanded without impact, affecting visibility and causing the Safety Eyesight system to malfunction. **Safety Risk**: The expanding crack impaired vision and led to safety system malfunctions, posing a risk to driver and passenger safety. **Problem Reproduction**: It is unclear if the issue has been reproduced or confirmed by a dealer or service center. **Inspection Status**: The vehicle has not been inspected by the manufacturer, police, or insurance representatives. **Warning Signs**: There were no warning lamps or messages prior to the failure; the issue appeared in the first week after purchase.
Mfg Campaign: 11617156
Recall Date: Sep 30, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windscreen cracked for no apparent reason
Corrective Action:
Windscreen cracked for no apparent reason
Additional Notes:
Windscreen cracked for no apparent reason
Mfg Campaign: 11608744
Recall Date: Aug 15, 2024
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on the highway on 8/15/24, the rear driver's side door randomly opened. The warning/indicator light came on, as well as the overhead lights. I also immediately was able to hear extra road noise coming from that side and could clearly see through my side view mirror that the door was ajar (it was not wide open). I have not had the car inspected by anyone.
Corrective Action:
While driving on the highway on 8/15/24, the rear driver's side door randomly opened. The warning/indicator light came on, as well as the overhead lights. I also immediately was able to hear extra road noise coming from that side and could clearly see through my side view mirror that the door was ajar (it was not wide open). I have not had the car inspected by anyone.
Additional Notes:
While driving on the highway on 8/15/24, the rear driver's side door randomly opened. The warning/indicator light came on, as well as the overhead lights. I also immediately was able to hear extra road noise coming from that side and could clearly see through my side view mirror that the door was ajar (it was not wide open). I have not had the car inspected by anyone.
Mfg Campaign: 11608800
Recall Date: Aug 15, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11608245
Recall Date: Aug 13, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield has spontaneously cracked 2 times within ~30 days in the lower passenger side. No preceding event or chips in the windshield before cracking.
Corrective Action:
Windshield has spontaneously cracked 2 times within ~30 days in the lower passenger side. No preceding event or chips in the windshield before cracking.
Additional Notes:
Windshield has spontaneously cracked 2 times within ~30 days in the lower passenger side. No preceding event or chips in the windshield before cracking.
Mfg Campaign: 11602929
Recall Date: Jul 17, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.
Corrective Action:
I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.
Additional Notes:
I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.
Mfg Campaign: 11598420
Recall Date: Jul 2, 2024
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.
Corrective Action:
I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.
Additional Notes:
I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.
Mfg Campaign: 11598420
Recall Date: Jul 2, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.
Corrective Action:
I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.
Additional Notes:
I’ve owned the vehicle under a year and am already on my second window replacement. I drive the same route everyday and ever experienced windows cracking in any other vehicle before this vehicle.
Mfg Campaign: 11598420
Recall Date: Jul 2, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Thermo control valve defective. Not informed one week ago when I purchased car at end of lease. Problem known to Subaru since 2019 or sooner. Would not have purchased if I had been notified about this major problem
Corrective Action:
Thermo control valve defective. Not informed one week ago when I purchased car at end of lease. Problem known to Subaru since 2019 or sooner. Would not have purchased if I had been notified about this major problem
Additional Notes:
Thermo control valve defective. Not informed one week ago when I purchased car at end of lease. Problem known to Subaru since 2019 or sooner. Would not have purchased if I had been notified about this major problem
Mfg Campaign: 11594250
Recall Date: Jun 13, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving along the highway when I heard the sound of a pebble hitting my windshield. When I got home, I immediately checked my windshield and did not see any damage. I was quite relieved. Two hours later, I looked out and saw a very long crack had appeared. The crack went from nothing to about 22 inches long in a matter of hours. I went to investigate further and saw that the pebble created a small pit on the edge of the windshield. Unfortunately, like typical windshields, the pit did not remain consistent in size and stay put. Instead, it spread out as a very large crack on the window. I read today that Subaru has a lawsuit against this very thing - faulty windshields. I have had this vehicle two weeks and now have a very costly repair because of the eyesight technology. I bought this car for its reliability without knowing that it had faulty windshields.
Corrective Action:
I was driving along the highway when I heard the sound of a pebble hitting my windshield. When I got home, I immediately checked my windshield and did not see any damage. I was quite relieved. Two hours later, I looked out and saw a very long crack had appeared. The crack went from nothing to about 22 inches long in a matter of hours. I went to investigate further and saw that the pebble created a small pit on the edge of the windshield. Unfortunately, like typical windshields, the pit did not remain consistent in size and stay put. Instead, it spread out as a very large crack on the window. I read today that Subaru has a lawsuit against this very thing - faulty windshields. I have had this vehicle two weeks and now have a very costly repair because of the eyesight technology. I bought this car for its reliability without knowing that it had faulty windshields.
Additional Notes:
I was driving along the highway when I heard the sound of a pebble hitting my windshield. When I got home, I immediately checked my windshield and did not see any damage. I was quite relieved. Two hours later, I looked out and saw a very long crack had appeared. The crack went from nothing to about 22 inches long in a matter of hours. I went to investigate further and saw that the pebble created a small pit on the edge of the windshield. Unfortunately, like typical windshields, the pit did not remain consistent in size and stay put. Instead, it spread out as a very large crack on the window. I read today that Subaru has a lawsuit against this very thing - faulty windshields. I have had this vehicle two weeks and now have a very costly repair because of the eyesight technology. I bought this car for its reliability without knowing that it had faulty windshields.
Mfg Campaign: 11592004
Recall Date: Jun 2, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
To whom this may concern, My name is [XXX] . I was the owner of a 2021 Subaru Forester. I bought this car brand new and I loved this car. One of the biggest reasons I bought a Subaru is because of the multiple safety features the car has. I've had this car for three years and always felt safe until last week. During a road trip on [XXX] at [XXX] My car hit a deer on the front drivers side and within seconds caught on fire. The entire car was engulfed in flames within 3 minutes. All passengers were unharmed and we were able to get 95% of our stuff out of the car. This experience was pretty traumatic knowing that I was supposed to be driving the safest car in America and it caught on fire very easily from a baby deer hit. Not only did my car catch on fire but it left us stranded in the middle of Utah. Thank god it was in a big enough town that had a car rental. Insurance is still assessing my car and I'm currently in the market for a new car but with everything that happened it makes me feel very uneasy about getting another Subaru. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
To whom this may concern, My name is [XXX] . I was the owner of a 2021 Subaru Forester. I bought this car brand new and I loved this car. One of the biggest reasons I bought a Subaru is because of the multiple safety features the car has. I've had this car for three years and always felt safe until last week. During a road trip on [XXX] at [XXX] My car hit a deer on the front drivers side and within seconds caught on fire. The entire car was engulfed in flames within 3 minutes. All passengers were unharmed and we were able to get 95% of our stuff out of the car. This experience was pretty traumatic knowing that I was supposed to be driving the safest car in America and it caught on fire very easily from a baby deer hit. Not only did my car catch on fire but it left us stranded in the middle of Utah. Thank god it was in a big enough town that had a car rental. Insurance is still assessing my car and I'm currently in the market for a new car but with everything that happened it makes me feel very uneasy about getting another Subaru. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
To whom this may concern, My name is [XXX] . I was the owner of a 2021 Subaru Forester. I bought this car brand new and I loved this car. One of the biggest reasons I bought a Subaru is because of the multiple safety features the car has. I've had this car for three years and always felt safe until last week. During a road trip on [XXX] at [XXX] My car hit a deer on the front drivers side and within seconds caught on fire. The entire car was engulfed in flames within 3 minutes. All passengers were unharmed and we were able to get 95% of our stuff out of the car. This experience was pretty traumatic knowing that I was supposed to be driving the safest car in America and it caught on fire very easily from a baby deer hit. Not only did my car catch on fire but it left us stranded in the middle of Utah. Thank god it was in a big enough town that had a car rental. Insurance is still assessing my car and I'm currently in the market for a new car but with everything that happened it makes me feel very uneasy about getting another Subaru. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11587418
Recall Date: May 7, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2021 Subaru Forester. The contact stated that while driving at an undisclosed speed, the front windshield cracked without impact. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,350.
Corrective Action:
The contact owns a 2021 Subaru Forester. The contact stated that while driving at an undisclosed speed, the front windshield cracked without impact. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,350.
Additional Notes:
The contact owns a 2021 Subaru Forester. The contact stated that while driving at an undisclosed speed, the front windshield cracked without impact. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,350.
Mfg Campaign: 11587502
Recall Date: May 7, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Just discovered this morning that the windshield of my car has a long crack without being hit by any item like stone or small debris. It also affects the eyesight as it malfunctions occassionally
Corrective Action:
Just discovered this morning that the windshield of my car has a long crack without being hit by any item like stone or small debris. It also affects the eyesight as it malfunctions occassionally
Additional Notes:
Just discovered this morning that the windshield of my car has a long crack without being hit by any item like stone or small debris. It also affects the eyesight as it malfunctions occassionally
Mfg Campaign: 11586211
Recall Date: Apr 30, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2021 Subaru Forester. The contact stated while driving at an undisclosed speed, she observed micro-fractures developing on the front windshield of the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 15,000.
Corrective Action:
The contact owns a 2021 Subaru Forester. The contact stated while driving at an undisclosed speed, she observed micro-fractures developing on the front windshield of the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 15,000.
Additional Notes:
The contact owns a 2021 Subaru Forester. The contact stated while driving at an undisclosed speed, she observed micro-fractures developing on the front windshield of the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 15,000.
Mfg Campaign: 11583289
Recall Date: Apr 16, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield has cracked twice with no visual impact site or minimal impact. Occurred almost ‘spontaneously.’ Both incidents had significant splintering on the windshield impairing visibility. Incidents occurred within 6 months of each other. The windshield cracking can also affect the ‘Eye Sight’ camera with the car safety features. Appears to be a known issue with the type of glass used.
Corrective Action:
Windshield has cracked twice with no visual impact site or minimal impact. Occurred almost ‘spontaneously.’ Both incidents had significant splintering on the windshield impairing visibility. Incidents occurred within 6 months of each other. The windshield cracking can also affect the ‘Eye Sight’ camera with the car safety features. Appears to be a known issue with the type of glass used.
Additional Notes:
Windshield has cracked twice with no visual impact site or minimal impact. Occurred almost ‘spontaneously.’ Both incidents had significant splintering on the windshield impairing visibility. Incidents occurred within 6 months of each other. The windshield cracking can also affect the ‘Eye Sight’ camera with the car safety features. Appears to be a known issue with the type of glass used.
Mfg Campaign: 11582052
Recall Date: Apr 10, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle was parked and idling unoccupied for under 5 minutes when an extremely noxious, hot blast of fumes came from underneath the back. Black smoke immediately entered the passenger cabin through the vents and flames were visible in the engine compartment and running onto the ground. Entire vehicle was burned beyond recognition in a matter of minutes. Ten days earlier the TCV, a known problem, had been replaced at a dealership per TSB 09-80-21. The vehicle had been driven under 300 miles since the replacement. Afterwards, a manufacturer rep inspected the vehicle, indicated the fire started in right rear of the engine compartment, could have possibly been a fuel leak, but damage was too extensive to determine the exact cause. The referenced TSB explicitly requires a new fuel line for every TCV replacement.
Corrective Action:
Vehicle was parked and idling unoccupied for under 5 minutes when an extremely noxious, hot blast of fumes came from underneath the back. Black smoke immediately entered the passenger cabin through the vents and flames were visible in the engine compartment and running onto the ground. Entire vehicle was burned beyond recognition in a matter of minutes. Ten days earlier the TCV, a known problem, had been replaced at a dealership per TSB 09-80-21. The vehicle had been driven under 300 miles since the replacement. Afterwards, a manufacturer rep inspected the vehicle, indicated the fire started in right rear of the engine compartment, could have possibly been a fuel leak, but damage was too extensive to determine the exact cause. The referenced TSB explicitly requires a new fuel line for every TCV replacement.
Additional Notes:
Vehicle was parked and idling unoccupied for under 5 minutes when an extremely noxious, hot blast of fumes came from underneath the back. Black smoke immediately entered the passenger cabin through the vents and flames were visible in the engine compartment and running onto the ground. Entire vehicle was burned beyond recognition in a matter of minutes. Ten days earlier the TCV, a known problem, had been replaced at a dealership per TSB 09-80-21. The vehicle had been driven under 300 miles since the replacement. Afterwards, a manufacturer rep inspected the vehicle, indicated the fire started in right rear of the engine compartment, could have possibly been a fuel leak, but damage was too extensive to determine the exact cause. The referenced TSB explicitly requires a new fuel line for every TCV replacement.
Mfg Campaign: 11573729
Recall Date: Feb 23, 2024
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle was parked and idling unoccupied for under 5 minutes when an extremely noxious, hot blast of fumes came from underneath the back. Black smoke immediately entered the passenger cabin through the vents and flames were visible in the engine compartment and running onto the ground. Entire vehicle was burned beyond recognition in a matter of minutes. Ten days earlier the TCV, a known problem, had been replaced at a dealership per TSB 09-80-21. The vehicle had been driven under 300 miles since the replacement. Afterwards, a manufacturer rep inspected the vehicle, indicated the fire started in right rear of the engine compartment, could have possibly been a fuel leak, but damage was too extensive to determine the exact cause. The referenced TSB explicitly requires a new fuel line for every TCV replacement.
Corrective Action:
Vehicle was parked and idling unoccupied for under 5 minutes when an extremely noxious, hot blast of fumes came from underneath the back. Black smoke immediately entered the passenger cabin through the vents and flames were visible in the engine compartment and running onto the ground. Entire vehicle was burned beyond recognition in a matter of minutes. Ten days earlier the TCV, a known problem, had been replaced at a dealership per TSB 09-80-21. The vehicle had been driven under 300 miles since the replacement. Afterwards, a manufacturer rep inspected the vehicle, indicated the fire started in right rear of the engine compartment, could have possibly been a fuel leak, but damage was too extensive to determine the exact cause. The referenced TSB explicitly requires a new fuel line for every TCV replacement.
Additional Notes:
Vehicle was parked and idling unoccupied for under 5 minutes when an extremely noxious, hot blast of fumes came from underneath the back. Black smoke immediately entered the passenger cabin through the vents and flames were visible in the engine compartment and running onto the ground. Entire vehicle was burned beyond recognition in a matter of minutes. Ten days earlier the TCV, a known problem, had been replaced at a dealership per TSB 09-80-21. The vehicle had been driven under 300 miles since the replacement. Afterwards, a manufacturer rep inspected the vehicle, indicated the fire started in right rear of the engine compartment, could have possibly been a fuel leak, but damage was too extensive to determine the exact cause. The referenced TSB explicitly requires a new fuel line for every TCV replacement.
Mfg Campaign: 11573729
Recall Date: Feb 23, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The 2021 Subaru Forester had been functioning normally with no warning lights. About 25 minutes into the drive I had come to a stop light on an upward incline. When the light turned green I moved from the brake to the gas as usual. However the auto-start function on the car failed, causing the engine to stall. A loud clunking sound was heard and the dashboard lit up with multiple lights, although I do no recall which ones were illumined. I attempted to press the gas again and the car did not respond. During this short time my foot was pressing on the gas the car rolled backwards and collided with the vehicle behind me. I continued attempting to press the gas pedal and still no acceleration was made. After parking and restarting the car it has resumed normal function. I have not yet visited the dealership so this issue has not yet been reproduced, nor has the offending system been inspected. I'm summary, the automatic engine start failed at a critical location, putting myself and others in serious danger and ultimately caused a crash.
Corrective Action:
The 2021 Subaru Forester had been functioning normally with no warning lights. About 25 minutes into the drive I had come to a stop light on an upward incline. When the light turned green I moved from the brake to the gas as usual. However the auto-start function on the car failed, causing the engine to stall. A loud clunking sound was heard and the dashboard lit up with multiple lights, although I do no recall which ones were illumined. I attempted to press the gas again and the car did not respond. During this short time my foot was pressing on the gas the car rolled backwards and collided with the vehicle behind me. I continued attempting to press the gas pedal and still no acceleration was made. After parking and restarting the car it has resumed normal function. I have not yet visited the dealership so this issue has not yet been reproduced, nor has the offending system been inspected. I'm summary, the automatic engine start failed at a critical location, putting myself and others in serious danger and ultimately caused a crash.
Additional Notes:
The 2021 Subaru Forester had been functioning normally with no warning lights. About 25 minutes into the drive I had come to a stop light on an upward incline. When the light turned green I moved from the brake to the gas as usual. However the auto-start function on the car failed, causing the engine to stall. A loud clunking sound was heard and the dashboard lit up with multiple lights, although I do no recall which ones were illumined. I attempted to press the gas again and the car did not respond. During this short time my foot was pressing on the gas the car rolled backwards and collided with the vehicle behind me. I continued attempting to press the gas pedal and still no acceleration was made. After parking and restarting the car it has resumed normal function. I have not yet visited the dealership so this issue has not yet been reproduced, nor has the offending system been inspected. I'm summary, the automatic engine start failed at a critical location, putting myself and others in serious danger and ultimately caused a crash.
Mfg Campaign: 11571429
Recall Date: Feb 12, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury