Complaints & Recalls
Consumer Complaints
234 ComplaintsSubaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The 2021 Subaru Forester had been functioning normally with no warning lights. About 25 minutes into the drive I had come to a stop light on an upward incline. When the light turned green I moved from the brake to the gas as usual. However the auto-start function on the car failed, causing the engine to stall. A loud clunking sound was heard and the dashboard lit up with multiple lights, although I do no recall which ones were illumined. I attempted to press the gas again and the car did not respond. During this short time my foot was pressing on the gas the car rolled backwards and collided with the vehicle behind me. I continued attempting to press the gas pedal and still no acceleration was made. After parking and restarting the car it has resumed normal function. I have not yet visited the dealership so this issue has not yet been reproduced, nor has the offending system been inspected. I'm summary, the automatic engine start failed at a critical location, putting myself and others in serious danger and ultimately caused a crash.
Corrective Action:
The 2021 Subaru Forester had been functioning normally with no warning lights. About 25 minutes into the drive I had come to a stop light on an upward incline. When the light turned green I moved from the brake to the gas as usual. However the auto-start function on the car failed, causing the engine to stall. A loud clunking sound was heard and the dashboard lit up with multiple lights, although I do no recall which ones were illumined. I attempted to press the gas again and the car did not respond. During this short time my foot was pressing on the gas the car rolled backwards and collided with the vehicle behind me. I continued attempting to press the gas pedal and still no acceleration was made. After parking and restarting the car it has resumed normal function. I have not yet visited the dealership so this issue has not yet been reproduced, nor has the offending system been inspected. I'm summary, the automatic engine start failed at a critical location, putting myself and others in serious danger and ultimately caused a crash.
Additional Notes:
The 2021 Subaru Forester had been functioning normally with no warning lights. About 25 minutes into the drive I had come to a stop light on an upward incline. When the light turned green I moved from the brake to the gas as usual. However the auto-start function on the car failed, causing the engine to stall. A loud clunking sound was heard and the dashboard lit up with multiple lights, although I do no recall which ones were illumined. I attempted to press the gas again and the car did not respond. During this short time my foot was pressing on the gas the car rolled backwards and collided with the vehicle behind me. I continued attempting to press the gas pedal and still no acceleration was made. After parking and restarting the car it has resumed normal function. I have not yet visited the dealership so this issue has not yet been reproduced, nor has the offending system been inspected. I'm summary, the automatic engine start failed at a critical location, putting myself and others in serious danger and ultimately caused a crash.
Mfg Campaign: 11571429
Recall Date: Feb 12, 2024
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The 2021 Subaru Forester had been functioning normally with no warning lights. About 25 minutes into the drive I had come to a stop light on an upward incline. When the light turned green I moved from the brake to the gas as usual. However the auto-start function on the car failed, causing the engine to stall. A loud clunking sound was heard and the dashboard lit up with multiple lights, although I do no recall which ones were illumined. I attempted to press the gas again and the car did not respond. During this short time my foot was pressing on the gas the car rolled backwards and collided with the vehicle behind me. I continued attempting to press the gas pedal and still no acceleration was made. After parking and restarting the car it has resumed normal function. I have not yet visited the dealership so this issue has not yet been reproduced, nor has the offending system been inspected. I'm summary, the automatic engine start failed at a critical location, putting myself and others in serious danger and ultimately caused a crash.
Corrective Action:
The 2021 Subaru Forester had been functioning normally with no warning lights. About 25 minutes into the drive I had come to a stop light on an upward incline. When the light turned green I moved from the brake to the gas as usual. However the auto-start function on the car failed, causing the engine to stall. A loud clunking sound was heard and the dashboard lit up with multiple lights, although I do no recall which ones were illumined. I attempted to press the gas again and the car did not respond. During this short time my foot was pressing on the gas the car rolled backwards and collided with the vehicle behind me. I continued attempting to press the gas pedal and still no acceleration was made. After parking and restarting the car it has resumed normal function. I have not yet visited the dealership so this issue has not yet been reproduced, nor has the offending system been inspected. I'm summary, the automatic engine start failed at a critical location, putting myself and others in serious danger and ultimately caused a crash.
Additional Notes:
The 2021 Subaru Forester had been functioning normally with no warning lights. About 25 minutes into the drive I had come to a stop light on an upward incline. When the light turned green I moved from the brake to the gas as usual. However the auto-start function on the car failed, causing the engine to stall. A loud clunking sound was heard and the dashboard lit up with multiple lights, although I do no recall which ones were illumined. I attempted to press the gas again and the car did not respond. During this short time my foot was pressing on the gas the car rolled backwards and collided with the vehicle behind me. I continued attempting to press the gas pedal and still no acceleration was made. After parking and restarting the car it has resumed normal function. I have not yet visited the dealership so this issue has not yet been reproduced, nor has the offending system been inspected. I'm summary, the automatic engine start failed at a critical location, putting myself and others in serious danger and ultimately caused a crash.
Mfg Campaign: 11571429
Recall Date: Feb 12, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The automatic shut off feature causes the car to lose all power. No power at all in the middle of traffic and I can't even use hazard lights to warn anyone. When at a stop the auto shut off turns off the car and when I take my foot off the brake it completely dies. It has happened 5 times in the last 3 days. Very dangerous. Imagine this happening on the freeway during rush hour. It's a miracle if no one has been killed. I saw countless posts from others on different forums. I have only owned this car for a week and half, taking it to the dealer today. This needs to be a recall paid for by Subaru, it is unacceptable.
Corrective Action:
The automatic shut off feature causes the car to lose all power. No power at all in the middle of traffic and I can't even use hazard lights to warn anyone. When at a stop the auto shut off turns off the car and when I take my foot off the brake it completely dies. It has happened 5 times in the last 3 days. Very dangerous. Imagine this happening on the freeway during rush hour. It's a miracle if no one has been killed. I saw countless posts from others on different forums. I have only owned this car for a week and half, taking it to the dealer today. This needs to be a recall paid for by Subaru, it is unacceptable.
Additional Notes:
The automatic shut off feature causes the car to lose all power. No power at all in the middle of traffic and I can't even use hazard lights to warn anyone. When at a stop the auto shut off turns off the car and when I take my foot off the brake it completely dies. It has happened 5 times in the last 3 days. Very dangerous. Imagine this happening on the freeway during rush hour. It's a miracle if no one has been killed. I saw countless posts from others on different forums. I have only owned this car for a week and half, taking it to the dealer today. This needs to be a recall paid for by Subaru, it is unacceptable.
Mfg Campaign: 11570971
Recall Date: Feb 9, 2024
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The automatic shut off feature causes the car to lose all power. No power at all in the middle of traffic and I can't even use hazard lights to warn anyone. When at a stop the auto shut off turns off the car and when I take my foot off the brake it completely dies. It has happened 5 times in the last 3 days. Very dangerous. Imagine this happening on the freeway during rush hour. It's a miracle if no one has been killed. I saw countless posts from others on different forums. I have only owned this car for a week and half, taking it to the dealer today. This needs to be a recall paid for by Subaru, it is unacceptable.
Corrective Action:
The automatic shut off feature causes the car to lose all power. No power at all in the middle of traffic and I can't even use hazard lights to warn anyone. When at a stop the auto shut off turns off the car and when I take my foot off the brake it completely dies. It has happened 5 times in the last 3 days. Very dangerous. Imagine this happening on the freeway during rush hour. It's a miracle if no one has been killed. I saw countless posts from others on different forums. I have only owned this car for a week and half, taking it to the dealer today. This needs to be a recall paid for by Subaru, it is unacceptable.
Additional Notes:
The automatic shut off feature causes the car to lose all power. No power at all in the middle of traffic and I can't even use hazard lights to warn anyone. When at a stop the auto shut off turns off the car and when I take my foot off the brake it completely dies. It has happened 5 times in the last 3 days. Very dangerous. Imagine this happening on the freeway during rush hour. It's a miracle if no one has been killed. I saw countless posts from others on different forums. I have only owned this car for a week and half, taking it to the dealer today. This needs to be a recall paid for by Subaru, it is unacceptable.
Mfg Campaign: 11570971
Recall Date: Feb 9, 2024
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Had a rock barely touch my windshield causing a crack
Corrective Action:
Had a rock barely touch my windshield causing a crack
Additional Notes:
Had a rock barely touch my windshield causing a crack
Mfg Campaign: 11570024
Recall Date: Feb 5, 2024
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Once or twice a day my vehicle hesitates from a light and I have to almost floor it to get it going again.I have brought it to 2 different Subaru dealers 3 times and they say they can't fix the problem.
Corrective Action:
Once or twice a day my vehicle hesitates from a light and I have to almost floor it to get it going again.I have brought it to 2 different Subaru dealers 3 times and they say they can't fix the problem.
Additional Notes:
Once or twice a day my vehicle hesitates from a light and I have to almost floor it to get it going again.I have brought it to 2 different Subaru dealers 3 times and they say they can't fix the problem.
Mfg Campaign: 11569468
Recall Date: Feb 2, 2024
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Once or twice a day my vehicle hesitates from a light and I have to almost floor it to get it going again.I have brought it to 2 different Subaru dealers 3 times and they say they can't fix the problem.
Corrective Action:
Once or twice a day my vehicle hesitates from a light and I have to almost floor it to get it going again.I have brought it to 2 different Subaru dealers 3 times and they say they can't fix the problem.
Additional Notes:
Once or twice a day my vehicle hesitates from a light and I have to almost floor it to get it going again.I have brought it to 2 different Subaru dealers 3 times and they say they can't fix the problem.
Mfg Campaign: 11569468
Recall Date: Feb 2, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Once or twice a day my vehicle hesitates from a light and I have to almost floor it to get it going again.I have brought it to 2 different Subaru dealers 3 times and they say they can't fix the problem.
Corrective Action:
Once or twice a day my vehicle hesitates from a light and I have to almost floor it to get it going again.I have brought it to 2 different Subaru dealers 3 times and they say they can't fix the problem.
Additional Notes:
Once or twice a day my vehicle hesitates from a light and I have to almost floor it to get it going again.I have brought it to 2 different Subaru dealers 3 times and they say they can't fix the problem.
Mfg Campaign: 11569468
Recall Date: Feb 2, 2024
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle starlink infotainment system does not work. This is a safety hazard because it prevents drivers from using their back up cameras and this car has many blind spots. This also frustrates drivers and causes distraction as navigation is not available. The screen display abruptly stopped working. I brought my vehicle to the dealer and their solution was to spend $1700 on a new infotainment system. Owners should not have to be paying to utilize safety features marketed for the vehicle they bought. There were no warnings prior to the system breaking.
Corrective Action:
My vehicle starlink infotainment system does not work. This is a safety hazard because it prevents drivers from using their back up cameras and this car has many blind spots. This also frustrates drivers and causes distraction as navigation is not available. The screen display abruptly stopped working. I brought my vehicle to the dealer and their solution was to spend $1700 on a new infotainment system. Owners should not have to be paying to utilize safety features marketed for the vehicle they bought. There were no warnings prior to the system breaking.
Additional Notes:
My vehicle starlink infotainment system does not work. This is a safety hazard because it prevents drivers from using their back up cameras and this car has many blind spots. This also frustrates drivers and causes distraction as navigation is not available. The screen display abruptly stopped working. I brought my vehicle to the dealer and their solution was to spend $1700 on a new infotainment system. Owners should not have to be paying to utilize safety features marketed for the vehicle they bought. There were no warnings prior to the system breaking.
Mfg Campaign: 11567371
Recall Date: Jan 23, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle starlink infotainment system does not work. This is a safety hazard because it prevents drivers from using their back up cameras and this car has many blind spots. This also frustrates drivers and causes distraction as navigation is not available. The screen display abruptly stopped working. I brought my vehicle to the dealer and their solution was to spend $1700 on a new infotainment system. Owners should not have to be paying to utilize safety features marketed for the vehicle they bought. There were no warnings prior to the system breaking.
Corrective Action:
My vehicle starlink infotainment system does not work. This is a safety hazard because it prevents drivers from using their back up cameras and this car has many blind spots. This also frustrates drivers and causes distraction as navigation is not available. The screen display abruptly stopped working. I brought my vehicle to the dealer and their solution was to spend $1700 on a new infotainment system. Owners should not have to be paying to utilize safety features marketed for the vehicle they bought. There were no warnings prior to the system breaking.
Additional Notes:
My vehicle starlink infotainment system does not work. This is a safety hazard because it prevents drivers from using their back up cameras and this car has many blind spots. This also frustrates drivers and causes distraction as navigation is not available. The screen display abruptly stopped working. I brought my vehicle to the dealer and their solution was to spend $1700 on a new infotainment system. Owners should not have to be paying to utilize safety features marketed for the vehicle they bought. There were no warnings prior to the system breaking.
Mfg Campaign: 11567371
Recall Date: Jan 23, 2024
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Forester was parked and when I started the car I heard a pop, pop, pop. Looked at my front windshield and watched it crack from the lower left - driver side - up to the center of window, with each pop. Googled - the community has posted similar problems with Subaru windshields. Temperature on [XXX] in Phoenix was 60 degrees at the time of windshield popping. No impact, parked car, started engine and crack just started and I watched it expand from 2 inches to 24". Very scary! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My Forester was parked and when I started the car I heard a pop, pop, pop. Looked at my front windshield and watched it crack from the lower left - driver side - up to the center of window, with each pop. Googled - the community has posted similar problems with Subaru windshields. Temperature on [XXX] in Phoenix was 60 degrees at the time of windshield popping. No impact, parked car, started engine and crack just started and I watched it expand from 2 inches to 24". Very scary! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My Forester was parked and when I started the car I heard a pop, pop, pop. Looked at my front windshield and watched it crack from the lower left - driver side - up to the center of window, with each pop. Googled - the community has posted similar problems with Subaru windshields. Temperature on [XXX] in Phoenix was 60 degrees at the time of windshield popping. No impact, parked car, started engine and crack just started and I watched it expand from 2 inches to 24". Very scary! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565763
Recall Date: Jan 16, 2024
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Thermo control valve failed at about 42000 miles on 2021 Subaru Forester Premium, on 1/1/24. Owned 3 yrs 1 mo. Car was parked at work. Immediately after car was started up for return commute -- check engine light was on, ADAS systems ("Eyesight") disabled, blue low coolant temperature light on, and no heat through HVAC. Fortunately car driveable, despite safety being compromised with disabling of the safety features (blind spot monitor, rear cross traffic alert) and concern about damaging engine being forced to drive home with check engine light on. Engine failed to warm despite 40+ min highway trip. As this was commute vehicle, forced to take next day off work to have check engine light looked at. The next morning windshield ice had to be manually scraped (no heat). Drove car gingerly to dealership (<10 mins) avoiding freeways, for fear of damaging engine. Unknown if windshield defroster would've worked if started fogging mid-trip (safety concern). Dealership inspected vehicle - diagnosed thermo control valve failure, and replaced part. I was not charged as the car was still covered under powertrain warranty. No warning prior to the failure. Drove normally on the morning drive to work. Dealership replaced TCV with a part that has the same part number, per Subaru's TSB. Given experience of others indicating high failure rates of TCV after 3-4 years, and what I suspect is genuine design defect, I expect replacing the part to only have temporarily reset the clock -- seems certain to fail again. I have no confidence that Subaru has implemented an actual solution. I do not know if the next failure of this powertrain component will happen under warranty, or if it will incur signficant out of pocket costs (well over >$1000 to replace). Furthermore, if TCV fails whilst driving (as could have happened, and has been reported by others elsewhere), this will be a safety hazard with sudden disabling of blind spot monitor / rear cross traffic alert.
Corrective Action:
Thermo control valve failed at about 42000 miles on 2021 Subaru Forester Premium, on 1/1/24. Owned 3 yrs 1 mo. Car was parked at work. Immediately after car was started up for return commute -- check engine light was on, ADAS systems ("Eyesight") disabled, blue low coolant temperature light on, and no heat through HVAC. Fortunately car driveable, despite safety being compromised with disabling of the safety features (blind spot monitor, rear cross traffic alert) and concern about damaging engine being forced to drive home with check engine light on. Engine failed to warm despite 40+ min highway trip. As this was commute vehicle, forced to take next day off work to have check engine light looked at. The next morning windshield ice had to be manually scraped (no heat). Drove car gingerly to dealership (<10 mins) avoiding freeways, for fear of damaging engine. Unknown if windshield defroster would've worked if started fogging mid-trip (safety concern). Dealership inspected vehicle - diagnosed thermo control valve failure, and replaced part. I was not charged as the car was still covered under powertrain warranty. No warning prior to the failure. Drove normally on the morning drive to work. Dealership replaced TCV with a part that has the same part number, per Subaru's TSB. Given experience of others indicating high failure rates of TCV after 3-4 years, and what I suspect is genuine design defect, I expect replacing the part to only have temporarily reset the clock -- seems certain to fail again. I have no confidence that Subaru has implemented an actual solution. I do not know if the next failure of this powertrain component will happen under warranty, or if it will incur signficant out of pocket costs (well over >$1000 to replace). Furthermore, if TCV fails whilst driving (as could have happened, and has been reported by others elsewhere), this will be a safety hazard with sudden disabling of blind spot monitor / rear cross traffic alert.
Additional Notes:
Thermo control valve failed at about 42000 miles on 2021 Subaru Forester Premium, on 1/1/24. Owned 3 yrs 1 mo. Car was parked at work. Immediately after car was started up for return commute -- check engine light was on, ADAS systems ("Eyesight") disabled, blue low coolant temperature light on, and no heat through HVAC. Fortunately car driveable, despite safety being compromised with disabling of the safety features (blind spot monitor, rear cross traffic alert) and concern about damaging engine being forced to drive home with check engine light on. Engine failed to warm despite 40+ min highway trip. As this was commute vehicle, forced to take next day off work to have check engine light looked at. The next morning windshield ice had to be manually scraped (no heat). Drove car gingerly to dealership (<10 mins) avoiding freeways, for fear of damaging engine. Unknown if windshield defroster would've worked if started fogging mid-trip (safety concern). Dealership inspected vehicle - diagnosed thermo control valve failure, and replaced part. I was not charged as the car was still covered under powertrain warranty. No warning prior to the failure. Drove normally on the morning drive to work. Dealership replaced TCV with a part that has the same part number, per Subaru's TSB. Given experience of others indicating high failure rates of TCV after 3-4 years, and what I suspect is genuine design defect, I expect replacing the part to only have temporarily reset the clock -- seems certain to fail again. I have no confidence that Subaru has implemented an actual solution. I do not know if the next failure of this powertrain component will happen under warranty, or if it will incur signficant out of pocket costs (well over >$1000 to replace). Furthermore, if TCV fails whilst driving (as could have happened, and has been reported by others elsewhere), this will be a safety hazard with sudden disabling of blind spot monitor / rear cross traffic alert.
Mfg Campaign: 11564774
Recall Date: Jan 11, 2024
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2021 Subaru Forester. The contact stated while driving 40 MPH, the automatic emergency braking system activated, bringing the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.
Corrective Action:
The contact owns a 2021 Subaru Forester. The contact stated while driving 40 MPH, the automatic emergency braking system activated, bringing the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.
Additional Notes:
The contact owns a 2021 Subaru Forester. The contact stated while driving 40 MPH, the automatic emergency braking system activated, bringing the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.
Mfg Campaign: 11560155
Recall Date: Dec 14, 2023
Subaru Of America, Inc.
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
Tire size: P225/60R/17 98T Was driving around a roundabout @ about 25mph. There was a "Bang" and the right front tire went instantly flat. At no time did the vehicle either hit an object on the road or a curb. Vehicle was pulled over immediately. There is no rim damage that might indicate a curb strike. Upon examination of the tire there is a 2 inch rip in the sidewall of the tire. The tires (4) had been installed on the car @ 20,988 miles. They had been rotated at 27,427 miles. The blowout occurred @ 33,721 miles (12,733 miles from installation. I was told that there is no warranty on the tire(s) since we were not the original owner of the car when they were installed.
Corrective Action:
Tire size: P225/60R/17 98T Was driving around a roundabout @ about 25mph. There was a "Bang" and the right front tire went instantly flat. At no time did the vehicle either hit an object on the road or a curb. Vehicle was pulled over immediately. There is no rim damage that might indicate a curb strike. Upon examination of the tire there is a 2 inch rip in the sidewall of the tire. The tires (4) had been installed on the car @ 20,988 miles. They had been rotated at 27,427 miles. The blowout occurred @ 33,721 miles (12,733 miles from installation. I was told that there is no warranty on the tire(s) since we were not the original owner of the car when they were installed.
Additional Notes:
Tire size: P225/60R/17 98T Was driving around a roundabout @ about 25mph. There was a "Bang" and the right front tire went instantly flat. At no time did the vehicle either hit an object on the road or a curb. Vehicle was pulled over immediately. There is no rim damage that might indicate a curb strike. Upon examination of the tire there is a 2 inch rip in the sidewall of the tire. The tires (4) had been installed on the car @ 20,988 miles. They had been rotated at 27,427 miles. The blowout occurred @ 33,721 miles (12,733 miles from installation. I was told that there is no warranty on the tire(s) since we were not the original owner of the car when they were installed.
Mfg Campaign: 11558607
Recall Date: Dec 5, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Barely pushed on inside of windshield with foot and it cracked in a million directions.
Corrective Action:
Barely pushed on inside of windshield with foot and it cracked in a million directions.
Additional Notes:
Barely pushed on inside of windshield with foot and it cracked in a million directions.
Mfg Campaign: 11556833
Recall Date: Nov 26, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2021 Subaru Forester. The contact stated while driving 25 MPH, the front windshield cracked from the side and extended to the center of the windshield. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 13,000.
Corrective Action:
The contact owns a 2021 Subaru Forester. The contact stated while driving 25 MPH, the front windshield cracked from the side and extended to the center of the windshield. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 13,000.
Additional Notes:
The contact owns a 2021 Subaru Forester. The contact stated while driving 25 MPH, the front windshield cracked from the side and extended to the center of the windshield. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 13,000.
Mfg Campaign: 11546571
Recall Date: Sep 26, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Subaru Forester. The contact stated while driving 10 MPH, the vehicle became inoperable. The vehicle stopped independently and failed to respond to the brake or accelerator pedal being depressed. The vehicle was turned off and restarted and returned to normal functionality. The contact stated that the Eyesight detection warning light was illuminated. The vehicle was diagnosed but the cause of the failure was not determined. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to bring the vehicle in for an extended time. The failure mileage was approximately 34,000.
Corrective Action:
The contact owns a 2021 Subaru Forester. The contact stated while driving 10 MPH, the vehicle became inoperable. The vehicle stopped independently and failed to respond to the brake or accelerator pedal being depressed. The vehicle was turned off and restarted and returned to normal functionality. The contact stated that the Eyesight detection warning light was illuminated. The vehicle was diagnosed but the cause of the failure was not determined. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to bring the vehicle in for an extended time. The failure mileage was approximately 34,000.
Additional Notes:
The contact owns a 2021 Subaru Forester. The contact stated while driving 10 MPH, the vehicle became inoperable. The vehicle stopped independently and failed to respond to the brake or accelerator pedal being depressed. The vehicle was turned off and restarted and returned to normal functionality. The contact stated that the Eyesight detection warning light was illuminated. The vehicle was diagnosed but the cause of the failure was not determined. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to bring the vehicle in for an extended time. The failure mileage was approximately 34,000.
Mfg Campaign: 11546597
Recall Date: Sep 26, 2023
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I slowly pulled into a parking space at a grocery store. I took my foot off the accelerator, and the car jerked forward, traveling maybe 2-3 feet. I quickly put my foot on the brake and was able to stop the car. I took the car to the dealer, and the service consultant told me that she thought that a memo had just come in addressing the kind of incident I had. She also told me that another customer's car had accelerated into a bush and that the owner was so rattled that she traded her car in for another car. However, the service repairman said that he ran a lot of codes and was unable to find anything wrong. He told me that Subarus have never had unintended acceleration problems. Now I have a loaner car from Subaru, and my car is at the dealership awaiting a visit from a higher-up Subaru person who is over the local technicians. Last year, I brought the car in for several issues, one of which was an unintended acceleration while parking at another grocery store. Last year I was told that the instrument that looks for problems ran lots of codes and could find no record of the incident.
Corrective Action:
I slowly pulled into a parking space at a grocery store. I took my foot off the accelerator, and the car jerked forward, traveling maybe 2-3 feet. I quickly put my foot on the brake and was able to stop the car. I took the car to the dealer, and the service consultant told me that she thought that a memo had just come in addressing the kind of incident I had. She also told me that another customer's car had accelerated into a bush and that the owner was so rattled that she traded her car in for another car. However, the service repairman said that he ran a lot of codes and was unable to find anything wrong. He told me that Subarus have never had unintended acceleration problems. Now I have a loaner car from Subaru, and my car is at the dealership awaiting a visit from a higher-up Subaru person who is over the local technicians. Last year, I brought the car in for several issues, one of which was an unintended acceleration while parking at another grocery store. Last year I was told that the instrument that looks for problems ran lots of codes and could find no record of the incident.
Additional Notes:
I slowly pulled into a parking space at a grocery store. I took my foot off the accelerator, and the car jerked forward, traveling maybe 2-3 feet. I quickly put my foot on the brake and was able to stop the car. I took the car to the dealer, and the service consultant told me that she thought that a memo had just come in addressing the kind of incident I had. She also told me that another customer's car had accelerated into a bush and that the owner was so rattled that she traded her car in for another car. However, the service repairman said that he ran a lot of codes and was unable to find anything wrong. He told me that Subarus have never had unintended acceleration problems. Now I have a loaner car from Subaru, and my car is at the dealership awaiting a visit from a higher-up Subaru person who is over the local technicians. Last year, I brought the car in for several issues, one of which was an unintended acceleration while parking at another grocery store. Last year I was told that the instrument that looks for problems ran lots of codes and could find no record of the incident.
Mfg Campaign: 11544282
Recall Date: Sep 13, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
As I was getting into my vehicle with my family, we heard a loud noise come from the front of the vehicle ( windshield are). We immediately noticed the windshield had cracked and it had started right underneath the driver area and was going up the middle and turned to passenger side of the windshield. All of this occurred while vehicle was parked. Have been reading this has been an ongoing issue with Subaru.
Corrective Action:
As I was getting into my vehicle with my family, we heard a loud noise come from the front of the vehicle ( windshield are). We immediately noticed the windshield had cracked and it had started right underneath the driver area and was going up the middle and turned to passenger side of the windshield. All of this occurred while vehicle was parked. Have been reading this has been an ongoing issue with Subaru.
Additional Notes:
As I was getting into my vehicle with my family, we heard a loud noise come from the front of the vehicle ( windshield are). We immediately noticed the windshield had cracked and it had started right underneath the driver area and was going up the middle and turned to passenger side of the windshield. All of this occurred while vehicle was parked. Have been reading this has been an ongoing issue with Subaru.
Mfg Campaign: 11543458
Recall Date: Sep 8, 2023
Subaru Of America, Inc.
Defect Description:
Chest Clip, Buckle, Harness
Potential Consequences:
We’ve been using our Gold Revolve 360 car seat in rear facing for 14 months with our daughter who just turned two on August 19th. After normal wear, no car accidents and removing the carseat from the vehicle only a handful of times for sleepovers at grandparents and I’ve noticed a tear in the right strap, so bad that is nearly cut all the way through. This is toward the bottom where the strap meets the seat. From what I can see, there is nothing for it to rub up on to cause this, and my daughter is not allowed toys while in her car seat that could potentially do this. This is our only carseat at this time and it is extremely concerning every time she rides in it. We spent far too much money for this to happen, especially just over a year of use. I’ve tried reaching out to Evenflo via phone, website contact support and have emailed 8 times. Their chat services on the website are never available, even during hours of operation. I’ve called the number provided to me when I got the automatic response to the form I filled out on the contact tab,1 (800) 233-5921, and was told to email only by a automated message. Then there was a different number listed on the website that was a fraud number, 1 (800) 223-5921. And have yet to receive an email back after being asked to send a list of specific photos for their engineer team over a month ago. At this point I don’t feel safe putting my daughter in the car seat anymore. This should’ve been the last car seat I had to buy for her until a booster seat. And it barely made it a year and cost me $400+. I’m beyond frustrated by the lack of support I’ve received from Evenflo and the trust I had in this product.
Corrective Action:
We’ve been using our Gold Revolve 360 car seat in rear facing for 14 months with our daughter who just turned two on August 19th. After normal wear, no car accidents and removing the carseat from the vehicle only a handful of times for sleepovers at grandparents and I’ve noticed a tear in the right strap, so bad that is nearly cut all the way through. This is toward the bottom where the strap meets the seat. From what I can see, there is nothing for it to rub up on to cause this, and my daughter is not allowed toys while in her car seat that could potentially do this. This is our only carseat at this time and it is extremely concerning every time she rides in it. We spent far too much money for this to happen, especially just over a year of use. I’ve tried reaching out to Evenflo via phone, website contact support and have emailed 8 times. Their chat services on the website are never available, even during hours of operation. I’ve called the number provided to me when I got the automatic response to the form I filled out on the contact tab,1 (800) 233-5921, and was told to email only by a automated message. Then there was a different number listed on the website that was a fraud number, 1 (800) 223-5921. And have yet to receive an email back after being asked to send a list of specific photos for their engineer team over a month ago. At this point I don’t feel safe putting my daughter in the car seat anymore. This should’ve been the last car seat I had to buy for her until a booster seat. And it barely made it a year and cost me $400+. I’m beyond frustrated by the lack of support I’ve received from Evenflo and the trust I had in this product.
Additional Notes:
We’ve been using our Gold Revolve 360 car seat in rear facing for 14 months with our daughter who just turned two on August 19th. After normal wear, no car accidents and removing the carseat from the vehicle only a handful of times for sleepovers at grandparents and I’ve noticed a tear in the right strap, so bad that is nearly cut all the way through. This is toward the bottom where the strap meets the seat. From what I can see, there is nothing for it to rub up on to cause this, and my daughter is not allowed toys while in her car seat that could potentially do this. This is our only carseat at this time and it is extremely concerning every time she rides in it. We spent far too much money for this to happen, especially just over a year of use. I’ve tried reaching out to Evenflo via phone, website contact support and have emailed 8 times. Their chat services on the website are never available, even during hours of operation. I’ve called the number provided to me when I got the automatic response to the form I filled out on the contact tab,1 (800) 233-5921, and was told to email only by a automated message. Then there was a different number listed on the website that was a fraud number, 1 (800) 223-5921. And have yet to receive an email back after being asked to send a list of specific photos for their engineer team over a month ago. At this point I don’t feel safe putting my daughter in the car seat anymore. This should’ve been the last car seat I had to buy for her until a booster seat. And it barely made it a year and cost me $400+. I’m beyond frustrated by the lack of support I’ve received from Evenflo and the trust I had in this product.
Mfg Campaign: 11542292
Recall Date: Sep 2, 2023
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Valencia, CA • 36 yrs
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