Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2014-2016 Forester, 2008-2016 Impreza sedans, 2012-2016 Impreza station wagons, 2008-2014 WRX sedans (including STI), and 2013-2017 Crosstrek vehicles. Exposure to certain contaminants may cause the brake light switch to malfunction, preventing the brake lights from illuminating and also preventing keyless ignition vehicles from starting and CVT/automatic transmissions from being able to be shifted out of Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUE-90
Recall Date: Feb 28, 2019
Consumer Complaints
103 ComplaintsSubaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE CAR WAS SLOWING IN A PARKING LOT AREA, TURNING AND BRAKING (HAVE WITNESS TO ATTEST TO THIS), IT HAD SUA (SUDDEN UNINTENDED ACCELERATION) AS I WAS ABOUT TO PARK AND THE VEHICLE WENT OVER A CURB AND THROUGH A BUILDING WALL IN LESS THAN 10 SECONDS. THE AIR BAGS DID NOT DEPLOY. THIS CAR ALSO HAD A RECENT RECALL INVOLVING THE ELECTRICAL BRAKE SYSTEM LIGHTS/SENSORS. THERE WAS NO ALCOHOL, PILLS OR ANYTHING OF THAT SORT INVOLVED AND NOR WAS A CELL PHONE IN PLAY AND NO DISTRACTIONS. THE CAR WAS BEING PARKED, AS IS THE CASE EVERYDAY AND THERE WAS A JOLT OF ACCELERATION AS I WAS DOING SO, WHICH IN TURN CAUSED CONFUSION AND PANIC. MY FOOT WAS NOT ON THE ACCELERATION AS THIS HAPPENED. I AM VERY FORTUNATE THAT NO ONE WAS HURT. ALTHOUGH, SEEING HOW I HAVE NEVER BEEN INVOLVED IN A WRECK BEFORE, THIS HAS ALL BEEN VERY TRAUMATIC. (DRIVING FOR ALMOST 20 YEARS) I HAVE NOTIFIED MY INSURANCE AND SUBARU ABOUT WHAT HAPPENED. HOPEFULLY THEY CAN SHED SOME LIGHT ON THE SITUATION SO IT WON'T HAPPEN TO ANYWAY ONE ELSE. THE OTHER PEOPLE THAT IT HAS HAPPENED TO, UPON RESEARCH, MY HEART GOES OUT TO THEM.
Corrective Action:
WHILE CAR WAS SLOWING IN A PARKING LOT AREA, TURNING AND BRAKING (HAVE WITNESS TO ATTEST TO THIS), IT HAD SUA (SUDDEN UNINTENDED ACCELERATION) AS I WAS ABOUT TO PARK AND THE VEHICLE WENT OVER A CURB AND THROUGH A BUILDING WALL IN LESS THAN 10 SECONDS. THE AIR BAGS DID NOT DEPLOY. THIS CAR ALSO HAD A RECENT RECALL INVOLVING THE ELECTRICAL BRAKE SYSTEM LIGHTS/SENSORS. THERE WAS NO ALCOHOL, PILLS OR ANYTHING OF THAT SORT INVOLVED AND NOR WAS A CELL PHONE IN PLAY AND NO DISTRACTIONS. THE CAR WAS BEING PARKED, AS IS THE CASE EVERYDAY AND THERE WAS A JOLT OF ACCELERATION AS I WAS DOING SO, WHICH IN TURN CAUSED CONFUSION AND PANIC. MY FOOT WAS NOT ON THE ACCELERATION AS THIS HAPPENED. I AM VERY FORTUNATE THAT NO ONE WAS HURT. ALTHOUGH, SEEING HOW I HAVE NEVER BEEN INVOLVED IN A WRECK BEFORE, THIS HAS ALL BEEN VERY TRAUMATIC. (DRIVING FOR ALMOST 20 YEARS) I HAVE NOTIFIED MY INSURANCE AND SUBARU ABOUT WHAT HAPPENED. HOPEFULLY THEY CAN SHED SOME LIGHT ON THE SITUATION SO IT WON'T HAPPEN TO ANYWAY ONE ELSE. THE OTHER PEOPLE THAT IT HAS HAPPENED TO, UPON RESEARCH, MY HEART GOES OUT TO THEM.
Additional Notes:
WHILE CAR WAS SLOWING IN A PARKING LOT AREA, TURNING AND BRAKING (HAVE WITNESS TO ATTEST TO THIS), IT HAD SUA (SUDDEN UNINTENDED ACCELERATION) AS I WAS ABOUT TO PARK AND THE VEHICLE WENT OVER A CURB AND THROUGH A BUILDING WALL IN LESS THAN 10 SECONDS. THE AIR BAGS DID NOT DEPLOY. THIS CAR ALSO HAD A RECENT RECALL INVOLVING THE ELECTRICAL BRAKE SYSTEM LIGHTS/SENSORS. THERE WAS NO ALCOHOL, PILLS OR ANYTHING OF THAT SORT INVOLVED AND NOR WAS A CELL PHONE IN PLAY AND NO DISTRACTIONS. THE CAR WAS BEING PARKED, AS IS THE CASE EVERYDAY AND THERE WAS A JOLT OF ACCELERATION AS I WAS DOING SO, WHICH IN TURN CAUSED CONFUSION AND PANIC. MY FOOT WAS NOT ON THE ACCELERATION AS THIS HAPPENED. I AM VERY FORTUNATE THAT NO ONE WAS HURT. ALTHOUGH, SEEING HOW I HAVE NEVER BEEN INVOLVED IN A WRECK BEFORE, THIS HAS ALL BEEN VERY TRAUMATIC. (DRIVING FOR ALMOST 20 YEARS) I HAVE NOTIFIED MY INSURANCE AND SUBARU ABOUT WHAT HAPPENED. HOPEFULLY THEY CAN SHED SOME LIGHT ON THE SITUATION SO IT WON'T HAPPEN TO ANYWAY ONE ELSE. THE OTHER PEOPLE THAT IT HAS HAPPENED TO, UPON RESEARCH, MY HEART GOES OUT TO THEM.
Mfg Campaign: 11231541
Recall Date: Jul 13, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER RECEIVING A RECALL NOTICE BY EMAIL FOR NHTSA RECALL ID 19V-149, I CALLED FOX SUBARU OF GRAND RAPIDS, MI (888-658-9163) FOR RECALL REPAIR. THE SERVICE DEPARTMENT TOLD ME THAT I WOULD NOT BE ABLE TO GET IN FOR RECALL REPAIRS FOR AT LEAST TWO MONTHS OR LONGER, WHICH IS WELL BEYOND A REASONABLE TIME FOR REPAIR OF AN URGENT SAFETY RECALL.
Corrective Action:
AFTER RECEIVING A RECALL NOTICE BY EMAIL FOR NHTSA RECALL ID 19V-149, I CALLED FOX SUBARU OF GRAND RAPIDS, MI (888-658-9163) FOR RECALL REPAIR. THE SERVICE DEPARTMENT TOLD ME THAT I WOULD NOT BE ABLE TO GET IN FOR RECALL REPAIRS FOR AT LEAST TWO MONTHS OR LONGER, WHICH IS WELL BEYOND A REASONABLE TIME FOR REPAIR OF AN URGENT SAFETY RECALL.
Additional Notes:
AFTER RECEIVING A RECALL NOTICE BY EMAIL FOR NHTSA RECALL ID 19V-149, I CALLED FOX SUBARU OF GRAND RAPIDS, MI (888-658-9163) FOR RECALL REPAIR. THE SERVICE DEPARTMENT TOLD ME THAT I WOULD NOT BE ABLE TO GET IN FOR RECALL REPAIRS FOR AT LEAST TWO MONTHS OR LONGER, WHICH IS WELL BEYOND A REASONABLE TIME FOR REPAIR OF AN URGENT SAFETY RECALL.
Mfg Campaign: 11220987
Recall Date: Jun 18, 2019
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
AFTER RECEIVING A RECALL NOTICE BY EMAIL FOR NHTSA RECALL ID 19V-149, I CALLED FOX SUBARU OF GRAND RAPIDS, MI (888-658-9163) FOR RECALL REPAIR. THE SERVICE DEPARTMENT TOLD ME THAT I WOULD NOT BE ABLE TO GET IN FOR RECALL REPAIRS FOR AT LEAST TWO MONTHS OR LONGER, WHICH IS WELL BEYOND A REASONABLE TIME FOR REPAIR OF AN URGENT SAFETY RECALL.
Corrective Action:
AFTER RECEIVING A RECALL NOTICE BY EMAIL FOR NHTSA RECALL ID 19V-149, I CALLED FOX SUBARU OF GRAND RAPIDS, MI (888-658-9163) FOR RECALL REPAIR. THE SERVICE DEPARTMENT TOLD ME THAT I WOULD NOT BE ABLE TO GET IN FOR RECALL REPAIRS FOR AT LEAST TWO MONTHS OR LONGER, WHICH IS WELL BEYOND A REASONABLE TIME FOR REPAIR OF AN URGENT SAFETY RECALL.
Additional Notes:
AFTER RECEIVING A RECALL NOTICE BY EMAIL FOR NHTSA RECALL ID 19V-149, I CALLED FOX SUBARU OF GRAND RAPIDS, MI (888-658-9163) FOR RECALL REPAIR. THE SERVICE DEPARTMENT TOLD ME THAT I WOULD NOT BE ABLE TO GET IN FOR RECALL REPAIRS FOR AT LEAST TWO MONTHS OR LONGER, WHICH IS WELL BEYOND A REASONABLE TIME FOR REPAIR OF AN URGENT SAFETY RECALL.
Mfg Campaign: 11220987
Recall Date: Jun 18, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
IF THE TWO FRONT SEATS ARE MILDLY WET, THEN THE FRONT AIR BAGS WILL TURN OFF. THIS MEANS THAT IF YOU SPILLED A DRINK, HAVE BLADDER PROBLEMS, WENT SWIMMING OR SNOWBOARDING, OR HAVE WET VACUUMED YOUR SEATS THEN THE AIRBAGS WILL TURN OFF. THEY ARE OFF UNTIL THE SEAT COMPLETELY DRIES WETHER YOU ARE MOVING OR NOT. IT HAPPENS EVERY TIME THE SEAT GETS WET.
Corrective Action:
IF THE TWO FRONT SEATS ARE MILDLY WET, THEN THE FRONT AIR BAGS WILL TURN OFF. THIS MEANS THAT IF YOU SPILLED A DRINK, HAVE BLADDER PROBLEMS, WENT SWIMMING OR SNOWBOARDING, OR HAVE WET VACUUMED YOUR SEATS THEN THE AIRBAGS WILL TURN OFF. THEY ARE OFF UNTIL THE SEAT COMPLETELY DRIES WETHER YOU ARE MOVING OR NOT. IT HAPPENS EVERY TIME THE SEAT GETS WET.
Additional Notes:
IF THE TWO FRONT SEATS ARE MILDLY WET, THEN THE FRONT AIR BAGS WILL TURN OFF. THIS MEANS THAT IF YOU SPILLED A DRINK, HAVE BLADDER PROBLEMS, WENT SWIMMING OR SNOWBOARDING, OR HAVE WET VACUUMED YOUR SEATS THEN THE AIRBAGS WILL TURN OFF. THEY ARE OFF UNTIL THE SEAT COMPLETELY DRIES WETHER YOU ARE MOVING OR NOT. IT HAPPENS EVERY TIME THE SEAT GETS WET.
Mfg Campaign: 11220482
Recall Date: Jun 16, 2019
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
IF THE TWO FRONT SEATS ARE MILDLY WET, THEN THE FRONT AIR BAGS WILL TURN OFF. THIS MEANS THAT IF YOU SPILLED A DRINK, HAVE BLADDER PROBLEMS, WENT SWIMMING OR SNOWBOARDING, OR HAVE WET VACUUMED YOUR SEATS THEN THE AIRBAGS WILL TURN OFF. THEY ARE OFF UNTIL THE SEAT COMPLETELY DRIES WETHER YOU ARE MOVING OR NOT. IT HAPPENS EVERY TIME THE SEAT GETS WET.
Corrective Action:
IF THE TWO FRONT SEATS ARE MILDLY WET, THEN THE FRONT AIR BAGS WILL TURN OFF. THIS MEANS THAT IF YOU SPILLED A DRINK, HAVE BLADDER PROBLEMS, WENT SWIMMING OR SNOWBOARDING, OR HAVE WET VACUUMED YOUR SEATS THEN THE AIRBAGS WILL TURN OFF. THEY ARE OFF UNTIL THE SEAT COMPLETELY DRIES WETHER YOU ARE MOVING OR NOT. IT HAPPENS EVERY TIME THE SEAT GETS WET.
Additional Notes:
IF THE TWO FRONT SEATS ARE MILDLY WET, THEN THE FRONT AIR BAGS WILL TURN OFF. THIS MEANS THAT IF YOU SPILLED A DRINK, HAVE BLADDER PROBLEMS, WENT SWIMMING OR SNOWBOARDING, OR HAVE WET VACUUMED YOUR SEATS THEN THE AIRBAGS WILL TURN OFF. THEY ARE OFF UNTIL THE SEAT COMPLETELY DRIES WETHER YOU ARE MOVING OR NOT. IT HAPPENS EVERY TIME THE SEAT GETS WET.
Mfg Campaign: 11220482
Recall Date: Jun 16, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU IMPREZA. WHILE THE VEHICLE WAS IN PARK, THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL CHEVROLET (2855 MAPLE AVE NE, SALEM, OR 97301, (503) 585-4141) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 15,000. CONSUMER STATED THE PROBLEM IS WITH DEFECTIVE PLATE OPERATED BY THE GEAR SHIFTER TO TOUCH A SENOR WHICH JOB IS TO RELEASE THE KEY OUT OF THE IGNITION. THIS PLATE DOESN'T ALWAYS DO THE JOB THEREBY THE FAILURE OF THE KEY. I WAS TOLD THIS PROBLEM IS HAPPENING IN ALL SUBARU MODELS OF 2016 AND BEYOND. CONSUMER STATED IGNITION KEY GETS STUCK AND NOT RELEASING THE KEY.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU IMPREZA. WHILE THE VEHICLE WAS IN PARK, THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL CHEVROLET (2855 MAPLE AVE NE, SALEM, OR 97301, (503) 585-4141) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 15,000. CONSUMER STATED THE PROBLEM IS WITH DEFECTIVE PLATE OPERATED BY THE GEAR SHIFTER TO TOUCH A SENOR WHICH JOB IS TO RELEASE THE KEY OUT OF THE IGNITION. THIS PLATE DOESN'T ALWAYS DO THE JOB THEREBY THE FAILURE OF THE KEY. I WAS TOLD THIS PROBLEM IS HAPPENING IN ALL SUBARU MODELS OF 2016 AND BEYOND. CONSUMER STATED IGNITION KEY GETS STUCK AND NOT RELEASING THE KEY.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU IMPREZA. WHILE THE VEHICLE WAS IN PARK, THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL CHEVROLET (2855 MAPLE AVE NE, SALEM, OR 97301, (503) 585-4141) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 15,000. CONSUMER STATED THE PROBLEM IS WITH DEFECTIVE PLATE OPERATED BY THE GEAR SHIFTER TO TOUCH A SENOR WHICH JOB IS TO RELEASE THE KEY OUT OF THE IGNITION. THIS PLATE DOESN'T ALWAYS DO THE JOB THEREBY THE FAILURE OF THE KEY. I WAS TOLD THIS PROBLEM IS HAPPENING IN ALL SUBARU MODELS OF 2016 AND BEYOND. CONSUMER STATED IGNITION KEY GETS STUCK AND NOT RELEASING THE KEY.*JB
Mfg Campaign: 11208999
Recall Date: May 21, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU IMPREZA. WHILE THE VEHICLE WAS IN PARK, THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL CHEVROLET (2855 MAPLE AVE NE, SALEM, OR 97301, (503) 585-4141) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 15,000. CONSUMER STATED THE PROBLEM IS WITH DEFECTIVE PLATE OPERATED BY THE GEAR SHIFTER TO TOUCH A SENOR WHICH JOB IS TO RELEASE THE KEY OUT OF THE IGNITION. THIS PLATE DOESN'T ALWAYS DO THE JOB THEREBY THE FAILURE OF THE KEY. I WAS TOLD THIS PROBLEM IS HAPPENING IN ALL SUBARU MODELS OF 2016 AND BEYOND. CONSUMER STATED IGNITION KEY GETS STUCK AND NOT RELEASING THE KEY.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU IMPREZA. WHILE THE VEHICLE WAS IN PARK, THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL CHEVROLET (2855 MAPLE AVE NE, SALEM, OR 97301, (503) 585-4141) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 15,000. CONSUMER STATED THE PROBLEM IS WITH DEFECTIVE PLATE OPERATED BY THE GEAR SHIFTER TO TOUCH A SENOR WHICH JOB IS TO RELEASE THE KEY OUT OF THE IGNITION. THIS PLATE DOESN'T ALWAYS DO THE JOB THEREBY THE FAILURE OF THE KEY. I WAS TOLD THIS PROBLEM IS HAPPENING IN ALL SUBARU MODELS OF 2016 AND BEYOND. CONSUMER STATED IGNITION KEY GETS STUCK AND NOT RELEASING THE KEY.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU IMPREZA. WHILE THE VEHICLE WAS IN PARK, THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITAL CHEVROLET (2855 MAPLE AVE NE, SALEM, OR 97301, (503) 585-4141) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 15,000. CONSUMER STATED THE PROBLEM IS WITH DEFECTIVE PLATE OPERATED BY THE GEAR SHIFTER TO TOUCH A SENOR WHICH JOB IS TO RELEASE THE KEY OUT OF THE IGNITION. THIS PLATE DOESN'T ALWAYS DO THE JOB THEREBY THE FAILURE OF THE KEY. I WAS TOLD THIS PROBLEM IS HAPPENING IN ALL SUBARU MODELS OF 2016 AND BEYOND. CONSUMER STATED IGNITION KEY GETS STUCK AND NOT RELEASING THE KEY.*JB
Mfg Campaign: 11208999
Recall Date: May 21, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I RECEIVED A RECALL NOTICE FOR BRAKE LIGHTS SUBARU SAFETY RECALL WUE-90; NHSTA RECALL ID 19V-149; APRIL 2019. I CALLED OUR LOCAL DEALER TO ARRANGE REPAIR AND WAS TOLD THAT IT WOULDN'T OCCUR UNTIL 8 JULY. WHAT ARE WE SUPPOSED TO DO IN THE MEANTIME? THE CAR IS USED FOR BUSINESS AND THE ONLY ONE WE OWN. WE CAN'T JUST "NOT DRIVE IT" AND ARE APPARENTLY AT INCREASED RISK DESPITE DRIVING APPROXIMATELY 30,000 MILES PER YEAR. IN THE TWO MONTHS BEFORE THIS CAN BE REMEDIED IT WILL HAVE BEEN DRIVEN APPROXIMATELY 5000 MILES, ALL THE WHILE RUNNING THE RISK OF GETTING REAR ENDED.
Corrective Action:
I RECEIVED A RECALL NOTICE FOR BRAKE LIGHTS SUBARU SAFETY RECALL WUE-90; NHSTA RECALL ID 19V-149; APRIL 2019. I CALLED OUR LOCAL DEALER TO ARRANGE REPAIR AND WAS TOLD THAT IT WOULDN'T OCCUR UNTIL 8 JULY. WHAT ARE WE SUPPOSED TO DO IN THE MEANTIME? THE CAR IS USED FOR BUSINESS AND THE ONLY ONE WE OWN. WE CAN'T JUST "NOT DRIVE IT" AND ARE APPARENTLY AT INCREASED RISK DESPITE DRIVING APPROXIMATELY 30,000 MILES PER YEAR. IN THE TWO MONTHS BEFORE THIS CAN BE REMEDIED IT WILL HAVE BEEN DRIVEN APPROXIMATELY 5000 MILES, ALL THE WHILE RUNNING THE RISK OF GETTING REAR ENDED.
Additional Notes:
I RECEIVED A RECALL NOTICE FOR BRAKE LIGHTS SUBARU SAFETY RECALL WUE-90; NHSTA RECALL ID 19V-149; APRIL 2019. I CALLED OUR LOCAL DEALER TO ARRANGE REPAIR AND WAS TOLD THAT IT WOULDN'T OCCUR UNTIL 8 JULY. WHAT ARE WE SUPPOSED TO DO IN THE MEANTIME? THE CAR IS USED FOR BUSINESS AND THE ONLY ONE WE OWN. WE CAN'T JUST "NOT DRIVE IT" AND ARE APPARENTLY AT INCREASED RISK DESPITE DRIVING APPROXIMATELY 30,000 MILES PER YEAR. IN THE TWO MONTHS BEFORE THIS CAN BE REMEDIED IT WILL HAVE BEEN DRIVEN APPROXIMATELY 5000 MILES, ALL THE WHILE RUNNING THE RISK OF GETTING REAR ENDED.
Mfg Campaign: 11208396
Recall Date: May 18, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN VEHICLE IS STATIONARY AND PLACED INTO PARK POSITION, THE GEAR SHIFTER IS ABLE TO BE MOVED FROM PARK INTO DRIVE, REVERSE, AND NEUTRAL WITH THE ENGINE OFF. THE KEY ALSO BECOMES STUCK IN THE IGNITION WHEN THE GEAR SHIFTER IS MALFUNCTIONING. DEALERSHIP STATED THAT THE SHIFT INTERLOCK WOULD NEED TO BE REPLACED TO REMEDY THE ISSUE.
Corrective Action:
WHEN VEHICLE IS STATIONARY AND PLACED INTO PARK POSITION, THE GEAR SHIFTER IS ABLE TO BE MOVED FROM PARK INTO DRIVE, REVERSE, AND NEUTRAL WITH THE ENGINE OFF. THE KEY ALSO BECOMES STUCK IN THE IGNITION WHEN THE GEAR SHIFTER IS MALFUNCTIONING. DEALERSHIP STATED THAT THE SHIFT INTERLOCK WOULD NEED TO BE REPLACED TO REMEDY THE ISSUE.
Additional Notes:
WHEN VEHICLE IS STATIONARY AND PLACED INTO PARK POSITION, THE GEAR SHIFTER IS ABLE TO BE MOVED FROM PARK INTO DRIVE, REVERSE, AND NEUTRAL WITH THE ENGINE OFF. THE KEY ALSO BECOMES STUCK IN THE IGNITION WHEN THE GEAR SHIFTER IS MALFUNCTIONING. DEALERSHIP STATED THAT THE SHIFT INTERLOCK WOULD NEED TO BE REPLACED TO REMEDY THE ISSUE.
Mfg Campaign: 11187175
Recall Date: Mar 15, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKE STOP SWITCH FAILS INTERMITTENTLY CAUSING DASH LIGHTS TO SHOW THE HILL BRAKE ASSIST, STABILITY CONTROL, AND ABS SYSTEMS HAVE STOPPED FUNCTIONING. ANOTHER SIDE-EFFECT OF THIS SITUATION IS THE FAILURE OF THE BRAKE LIGHTS CAUSING A RISK OF REAR COLLISION IF THE DRIVER CONTINUES TO DRIVE EVEN WHEN THE DASH LIGHTS GO OFF. AN EXTREMELY UNSAFE DRIVING SITUATION.
Corrective Action:
THE BRAKE STOP SWITCH FAILS INTERMITTENTLY CAUSING DASH LIGHTS TO SHOW THE HILL BRAKE ASSIST, STABILITY CONTROL, AND ABS SYSTEMS HAVE STOPPED FUNCTIONING. ANOTHER SIDE-EFFECT OF THIS SITUATION IS THE FAILURE OF THE BRAKE LIGHTS CAUSING A RISK OF REAR COLLISION IF THE DRIVER CONTINUES TO DRIVE EVEN WHEN THE DASH LIGHTS GO OFF. AN EXTREMELY UNSAFE DRIVING SITUATION.
Additional Notes:
THE BRAKE STOP SWITCH FAILS INTERMITTENTLY CAUSING DASH LIGHTS TO SHOW THE HILL BRAKE ASSIST, STABILITY CONTROL, AND ABS SYSTEMS HAVE STOPPED FUNCTIONING. ANOTHER SIDE-EFFECT OF THIS SITUATION IS THE FAILURE OF THE BRAKE LIGHTS CAUSING A RISK OF REAR COLLISION IF THE DRIVER CONTINUES TO DRIVE EVEN WHEN THE DASH LIGHTS GO OFF. AN EXTREMELY UNSAFE DRIVING SITUATION.
Mfg Campaign: 11186615
Recall Date: Mar 13, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE BRAKE STOP SWITCH FAILS INTERMITTENTLY CAUSING DASH LIGHTS TO SHOW THE HILL BRAKE ASSIST, STABILITY CONTROL, AND ABS SYSTEMS HAVE STOPPED FUNCTIONING. ANOTHER SIDE-EFFECT OF THIS SITUATION IS THE FAILURE OF THE BRAKE LIGHTS CAUSING A RISK OF REAR COLLISION IF THE DRIVER CONTINUES TO DRIVE EVEN WHEN THE DASH LIGHTS GO OFF. AN EXTREMELY UNSAFE DRIVING SITUATION.
Corrective Action:
THE BRAKE STOP SWITCH FAILS INTERMITTENTLY CAUSING DASH LIGHTS TO SHOW THE HILL BRAKE ASSIST, STABILITY CONTROL, AND ABS SYSTEMS HAVE STOPPED FUNCTIONING. ANOTHER SIDE-EFFECT OF THIS SITUATION IS THE FAILURE OF THE BRAKE LIGHTS CAUSING A RISK OF REAR COLLISION IF THE DRIVER CONTINUES TO DRIVE EVEN WHEN THE DASH LIGHTS GO OFF. AN EXTREMELY UNSAFE DRIVING SITUATION.
Additional Notes:
THE BRAKE STOP SWITCH FAILS INTERMITTENTLY CAUSING DASH LIGHTS TO SHOW THE HILL BRAKE ASSIST, STABILITY CONTROL, AND ABS SYSTEMS HAVE STOPPED FUNCTIONING. ANOTHER SIDE-EFFECT OF THIS SITUATION IS THE FAILURE OF THE BRAKE LIGHTS CAUSING A RISK OF REAR COLLISION IF THE DRIVER CONTINUES TO DRIVE EVEN WHEN THE DASH LIGHTS GO OFF. AN EXTREMELY UNSAFE DRIVING SITUATION.
Mfg Campaign: 11186615
Recall Date: Mar 13, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BRAKE STOP SWITCH FAILS INTERMITTENTLY CAUSING DASH LIGHTS TO SHOW THE HILL BRAKE ASSIST, STABILITY CONTROL, AND ABS SYSTEMS HAVE STOPPED FUNCTIONING. ANOTHER SIDE-EFFECT OF THIS SITUATION IS THE FAILURE OF THE BRAKE LIGHTS CAUSING A RISK OF REAR COLLISION IF THE DRIVER CONTINUES TO DRIVE EVEN WHEN THE DASH LIGHTS GO OFF. AN EXTREMELY UNSAFE DRIVING SITUATION.
Corrective Action:
THE BRAKE STOP SWITCH FAILS INTERMITTENTLY CAUSING DASH LIGHTS TO SHOW THE HILL BRAKE ASSIST, STABILITY CONTROL, AND ABS SYSTEMS HAVE STOPPED FUNCTIONING. ANOTHER SIDE-EFFECT OF THIS SITUATION IS THE FAILURE OF THE BRAKE LIGHTS CAUSING A RISK OF REAR COLLISION IF THE DRIVER CONTINUES TO DRIVE EVEN WHEN THE DASH LIGHTS GO OFF. AN EXTREMELY UNSAFE DRIVING SITUATION.
Additional Notes:
THE BRAKE STOP SWITCH FAILS INTERMITTENTLY CAUSING DASH LIGHTS TO SHOW THE HILL BRAKE ASSIST, STABILITY CONTROL, AND ABS SYSTEMS HAVE STOPPED FUNCTIONING. ANOTHER SIDE-EFFECT OF THIS SITUATION IS THE FAILURE OF THE BRAKE LIGHTS CAUSING A RISK OF REAR COLLISION IF THE DRIVER CONTINUES TO DRIVE EVEN WHEN THE DASH LIGHTS GO OFF. AN EXTREMELY UNSAFE DRIVING SITUATION.
Mfg Campaign: 11186615
Recall Date: Mar 13, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE LIGHTS TURN ON AUTONIMOUSLY WITHOUT HAVING TO PULL THE EMERGANCY BRAKE OR DEPRESS THE BRAKE PEDAL. THE BRAKE LIGHT WITHIN MY VECHILE WILL TURN ON WHILE DRIVING RANDOMLY OR EVEN WHILE IN A STATIONARY POSITION, THERE IS NOT SET TIME INTERVAL TO THE RANDOM ON AND OFF BRAKE LIGHT SWITCH. SOME TIMES IT'LL TURN ON AND OFF WITHIN FIVE MINUTES OF DRIVING OR THRITY MINUTES.THERE HAS RECEMTLY BEEN A RECALL BY SUBARU FOR THIS EXACT ISSUE BUT I HAVE NOT RECEIVED A DEALER NOTIFICATION YET.
Corrective Action:
BRAKE LIGHTS TURN ON AUTONIMOUSLY WITHOUT HAVING TO PULL THE EMERGANCY BRAKE OR DEPRESS THE BRAKE PEDAL. THE BRAKE LIGHT WITHIN MY VECHILE WILL TURN ON WHILE DRIVING RANDOMLY OR EVEN WHILE IN A STATIONARY POSITION, THERE IS NOT SET TIME INTERVAL TO THE RANDOM ON AND OFF BRAKE LIGHT SWITCH. SOME TIMES IT'LL TURN ON AND OFF WITHIN FIVE MINUTES OF DRIVING OR THRITY MINUTES.THERE HAS RECEMTLY BEEN A RECALL BY SUBARU FOR THIS EXACT ISSUE BUT I HAVE NOT RECEIVED A DEALER NOTIFICATION YET.
Additional Notes:
BRAKE LIGHTS TURN ON AUTONIMOUSLY WITHOUT HAVING TO PULL THE EMERGANCY BRAKE OR DEPRESS THE BRAKE PEDAL. THE BRAKE LIGHT WITHIN MY VECHILE WILL TURN ON WHILE DRIVING RANDOMLY OR EVEN WHILE IN A STATIONARY POSITION, THERE IS NOT SET TIME INTERVAL TO THE RANDOM ON AND OFF BRAKE LIGHT SWITCH. SOME TIMES IT'LL TURN ON AND OFF WITHIN FIVE MINUTES OF DRIVING OR THRITY MINUTES.THERE HAS RECEMTLY BEEN A RECALL BY SUBARU FOR THIS EXACT ISSUE BUT I HAVE NOT RECEIVED A DEALER NOTIFICATION YET.
Mfg Campaign: 11183740
Recall Date: Mar 3, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BRAKE LIGHTS TURN ON AUTONIMOUSLY WITHOUT HAVING TO PULL THE EMERGANCY BRAKE OR DEPRESS THE BRAKE PEDAL. THE BRAKE LIGHT WITHIN MY VECHILE WILL TURN ON WHILE DRIVING RANDOMLY OR EVEN WHILE IN A STATIONARY POSITION, THERE IS NOT SET TIME INTERVAL TO THE RANDOM ON AND OFF BRAKE LIGHT SWITCH. SOME TIMES IT'LL TURN ON AND OFF WITHIN FIVE MINUTES OF DRIVING OR THRITY MINUTES.THERE HAS RECEMTLY BEEN A RECALL BY SUBARU FOR THIS EXACT ISSUE BUT I HAVE NOT RECEIVED A DEALER NOTIFICATION YET.
Corrective Action:
BRAKE LIGHTS TURN ON AUTONIMOUSLY WITHOUT HAVING TO PULL THE EMERGANCY BRAKE OR DEPRESS THE BRAKE PEDAL. THE BRAKE LIGHT WITHIN MY VECHILE WILL TURN ON WHILE DRIVING RANDOMLY OR EVEN WHILE IN A STATIONARY POSITION, THERE IS NOT SET TIME INTERVAL TO THE RANDOM ON AND OFF BRAKE LIGHT SWITCH. SOME TIMES IT'LL TURN ON AND OFF WITHIN FIVE MINUTES OF DRIVING OR THRITY MINUTES.THERE HAS RECEMTLY BEEN A RECALL BY SUBARU FOR THIS EXACT ISSUE BUT I HAVE NOT RECEIVED A DEALER NOTIFICATION YET.
Additional Notes:
BRAKE LIGHTS TURN ON AUTONIMOUSLY WITHOUT HAVING TO PULL THE EMERGANCY BRAKE OR DEPRESS THE BRAKE PEDAL. THE BRAKE LIGHT WITHIN MY VECHILE WILL TURN ON WHILE DRIVING RANDOMLY OR EVEN WHILE IN A STATIONARY POSITION, THERE IS NOT SET TIME INTERVAL TO THE RANDOM ON AND OFF BRAKE LIGHT SWITCH. SOME TIMES IT'LL TURN ON AND OFF WITHIN FIVE MINUTES OF DRIVING OR THRITY MINUTES.THERE HAS RECEMTLY BEEN A RECALL BY SUBARU FOR THIS EXACT ISSUE BUT I HAVE NOT RECEIVED A DEALER NOTIFICATION YET.
Mfg Campaign: 11183740
Recall Date: Mar 3, 2019
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
2016 SUBARU IMPREZA. CONSUMER WRITES WITH CONCERN FOR VERY DIM HEADLIGHTS AND EASILY SCRATCHED/SOFT WINDOW SHIELD. *AS *TR
Corrective Action:
2016 SUBARU IMPREZA. CONSUMER WRITES WITH CONCERN FOR VERY DIM HEADLIGHTS AND EASILY SCRATCHED/SOFT WINDOW SHIELD. *AS *TR
Additional Notes:
2016 SUBARU IMPREZA. CONSUMER WRITES WITH CONCERN FOR VERY DIM HEADLIGHTS AND EASILY SCRATCHED/SOFT WINDOW SHIELD. *AS *TR
Mfg Campaign: 11175630
Recall Date: Feb 26, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
2016 SUBARU IMPREZA. CONSUMER WRITES WITH CONCERN FOR VERY DIM HEADLIGHTS AND EASILY SCRATCHED/SOFT WINDOW SHIELD. *AS *TR
Corrective Action:
2016 SUBARU IMPREZA. CONSUMER WRITES WITH CONCERN FOR VERY DIM HEADLIGHTS AND EASILY SCRATCHED/SOFT WINDOW SHIELD. *AS *TR
Additional Notes:
2016 SUBARU IMPREZA. CONSUMER WRITES WITH CONCERN FOR VERY DIM HEADLIGHTS AND EASILY SCRATCHED/SOFT WINDOW SHIELD. *AS *TR
Mfg Campaign: 11175630
Recall Date: Feb 26, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
EXPERIENCED UNEXPECTED ACCELERATION WHEN TAKING MY FOOT OFF THE BREAK WHEN BACKING OUT OF A PARKING SPOT; SUCCESSFULLY STOPPED THE CAR WITH THE BREAK HOWEVER WHEN I TOOK MY FOOT OFF THE BREAK AGAIN TO GO FORWARD, THE CAR ACCELERATED DRIVING OVER A SMALL ISLAND AND HIT A PARKED CAR WHICH WAS PUSHED INTO ANOTHER PARK CAR. AIRBAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. RECENTLY AN OUTSIDE AGENCY WAS HIRED BY SUBARU AND AN ENGINEER FROM THIS AGENCY COMPLETED AN INSPECTION. AM WAITING TO GET THE RESULTS OF THIS REPORT.
Corrective Action:
EXPERIENCED UNEXPECTED ACCELERATION WHEN TAKING MY FOOT OFF THE BREAK WHEN BACKING OUT OF A PARKING SPOT; SUCCESSFULLY STOPPED THE CAR WITH THE BREAK HOWEVER WHEN I TOOK MY FOOT OFF THE BREAK AGAIN TO GO FORWARD, THE CAR ACCELERATED DRIVING OVER A SMALL ISLAND AND HIT A PARKED CAR WHICH WAS PUSHED INTO ANOTHER PARK CAR. AIRBAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. RECENTLY AN OUTSIDE AGENCY WAS HIRED BY SUBARU AND AN ENGINEER FROM THIS AGENCY COMPLETED AN INSPECTION. AM WAITING TO GET THE RESULTS OF THIS REPORT.
Additional Notes:
EXPERIENCED UNEXPECTED ACCELERATION WHEN TAKING MY FOOT OFF THE BREAK WHEN BACKING OUT OF A PARKING SPOT; SUCCESSFULLY STOPPED THE CAR WITH THE BREAK HOWEVER WHEN I TOOK MY FOOT OFF THE BREAK AGAIN TO GO FORWARD, THE CAR ACCELERATED DRIVING OVER A SMALL ISLAND AND HIT A PARKED CAR WHICH WAS PUSHED INTO ANOTHER PARK CAR. AIRBAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. RECENTLY AN OUTSIDE AGENCY WAS HIRED BY SUBARU AND AN ENGINEER FROM THIS AGENCY COMPLETED AN INSPECTION. AM WAITING TO GET THE RESULTS OF THIS REPORT.
Mfg Campaign: 11173830
Recall Date: Feb 3, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE PASSENGER SEAT SENSOR HAS BEEN GOING OFF WHEN NOTHING IS IN THE SEAT. BECAUSE THE SENSOR THINKS SOMETHING IS IN THE SEAT THE AIRBAG FOR THE PASSENGER SIDE IS TURNED ON. AFTER GOING TO THE DEALERSHIP, QUIRK SUBARU, IN BANGOR MAINE, THEY TOLD ME MY CELL PHONE WAS SETTING OFF THE SENSOR. THEIR RESOLUTION TO THIS PROBLEM, "DON'T BRING YOUR CELL PHONE INTO THE CAR." THE CAR CAN BE MOVING OR STATIONARY AND WILL RANDOMLY TURN ON. IT'S GOTTEN WORSE OVER THE LAST YEAR HAPPENING ABOUT 4 TIMES SINCE AUGUST OF 2018. I HAVE CONTACTED SUBARU OF AMERICA AND THEY TOLD ME TO GO TO ANOTHER DEALERSHIP TO HANDLE THE MATTER. IT IS MY OPINION THAT THIS POSES A RISK TO OCCUPANTS INSIDE THE VEHICLE WHICH MAY LED TO AN UNWANTED AIRBAG DEPLOYMENT.
Corrective Action:
THE PASSENGER SEAT SENSOR HAS BEEN GOING OFF WHEN NOTHING IS IN THE SEAT. BECAUSE THE SENSOR THINKS SOMETHING IS IN THE SEAT THE AIRBAG FOR THE PASSENGER SIDE IS TURNED ON. AFTER GOING TO THE DEALERSHIP, QUIRK SUBARU, IN BANGOR MAINE, THEY TOLD ME MY CELL PHONE WAS SETTING OFF THE SENSOR. THEIR RESOLUTION TO THIS PROBLEM, "DON'T BRING YOUR CELL PHONE INTO THE CAR." THE CAR CAN BE MOVING OR STATIONARY AND WILL RANDOMLY TURN ON. IT'S GOTTEN WORSE OVER THE LAST YEAR HAPPENING ABOUT 4 TIMES SINCE AUGUST OF 2018. I HAVE CONTACTED SUBARU OF AMERICA AND THEY TOLD ME TO GO TO ANOTHER DEALERSHIP TO HANDLE THE MATTER. IT IS MY OPINION THAT THIS POSES A RISK TO OCCUPANTS INSIDE THE VEHICLE WHICH MAY LED TO AN UNWANTED AIRBAG DEPLOYMENT.
Additional Notes:
THE PASSENGER SEAT SENSOR HAS BEEN GOING OFF WHEN NOTHING IS IN THE SEAT. BECAUSE THE SENSOR THINKS SOMETHING IS IN THE SEAT THE AIRBAG FOR THE PASSENGER SIDE IS TURNED ON. AFTER GOING TO THE DEALERSHIP, QUIRK SUBARU, IN BANGOR MAINE, THEY TOLD ME MY CELL PHONE WAS SETTING OFF THE SENSOR. THEIR RESOLUTION TO THIS PROBLEM, "DON'T BRING YOUR CELL PHONE INTO THE CAR." THE CAR CAN BE MOVING OR STATIONARY AND WILL RANDOMLY TURN ON. IT'S GOTTEN WORSE OVER THE LAST YEAR HAPPENING ABOUT 4 TIMES SINCE AUGUST OF 2018. I HAVE CONTACTED SUBARU OF AMERICA AND THEY TOLD ME TO GO TO ANOTHER DEALERSHIP TO HANDLE THE MATTER. IT IS MY OPINION THAT THIS POSES A RISK TO OCCUPANTS INSIDE THE VEHICLE WHICH MAY LED TO AN UNWANTED AIRBAG DEPLOYMENT.
Mfg Campaign: 11161996
Recall Date: Dec 17, 2018
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
THE PASSENGER SEAT SENSOR HAS BEEN GOING OFF WHEN NOTHING IS IN THE SEAT. BECAUSE THE SENSOR THINKS SOMETHING IS IN THE SEAT THE AIRBAG FOR THE PASSENGER SIDE IS TURNED ON. AFTER GOING TO THE DEALERSHIP, QUIRK SUBARU, IN BANGOR MAINE, THEY TOLD ME MY CELL PHONE WAS SETTING OFF THE SENSOR. THEIR RESOLUTION TO THIS PROBLEM, "DON'T BRING YOUR CELL PHONE INTO THE CAR." THE CAR CAN BE MOVING OR STATIONARY AND WILL RANDOMLY TURN ON. IT'S GOTTEN WORSE OVER THE LAST YEAR HAPPENING ABOUT 4 TIMES SINCE AUGUST OF 2018. I HAVE CONTACTED SUBARU OF AMERICA AND THEY TOLD ME TO GO TO ANOTHER DEALERSHIP TO HANDLE THE MATTER. IT IS MY OPINION THAT THIS POSES A RISK TO OCCUPANTS INSIDE THE VEHICLE WHICH MAY LED TO AN UNWANTED AIRBAG DEPLOYMENT.
Corrective Action:
THE PASSENGER SEAT SENSOR HAS BEEN GOING OFF WHEN NOTHING IS IN THE SEAT. BECAUSE THE SENSOR THINKS SOMETHING IS IN THE SEAT THE AIRBAG FOR THE PASSENGER SIDE IS TURNED ON. AFTER GOING TO THE DEALERSHIP, QUIRK SUBARU, IN BANGOR MAINE, THEY TOLD ME MY CELL PHONE WAS SETTING OFF THE SENSOR. THEIR RESOLUTION TO THIS PROBLEM, "DON'T BRING YOUR CELL PHONE INTO THE CAR." THE CAR CAN BE MOVING OR STATIONARY AND WILL RANDOMLY TURN ON. IT'S GOTTEN WORSE OVER THE LAST YEAR HAPPENING ABOUT 4 TIMES SINCE AUGUST OF 2018. I HAVE CONTACTED SUBARU OF AMERICA AND THEY TOLD ME TO GO TO ANOTHER DEALERSHIP TO HANDLE THE MATTER. IT IS MY OPINION THAT THIS POSES A RISK TO OCCUPANTS INSIDE THE VEHICLE WHICH MAY LED TO AN UNWANTED AIRBAG DEPLOYMENT.
Additional Notes:
THE PASSENGER SEAT SENSOR HAS BEEN GOING OFF WHEN NOTHING IS IN THE SEAT. BECAUSE THE SENSOR THINKS SOMETHING IS IN THE SEAT THE AIRBAG FOR THE PASSENGER SIDE IS TURNED ON. AFTER GOING TO THE DEALERSHIP, QUIRK SUBARU, IN BANGOR MAINE, THEY TOLD ME MY CELL PHONE WAS SETTING OFF THE SENSOR. THEIR RESOLUTION TO THIS PROBLEM, "DON'T BRING YOUR CELL PHONE INTO THE CAR." THE CAR CAN BE MOVING OR STATIONARY AND WILL RANDOMLY TURN ON. IT'S GOTTEN WORSE OVER THE LAST YEAR HAPPENING ABOUT 4 TIMES SINCE AUGUST OF 2018. I HAVE CONTACTED SUBARU OF AMERICA AND THEY TOLD ME TO GO TO ANOTHER DEALERSHIP TO HANDLE THE MATTER. IT IS MY OPINION THAT THIS POSES A RISK TO OCCUPANTS INSIDE THE VEHICLE WHICH MAY LED TO AN UNWANTED AIRBAG DEPLOYMENT.
Mfg Campaign: 11161996
Recall Date: Dec 17, 2018
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
THE PASSENGER SEAT SENSOR HAS BEEN GOING OFF WHEN NOTHING IS IN THE SEAT. BECAUSE THE SENSOR THINKS SOMETHING IS IN THE SEAT THE AIRBAG FOR THE PASSENGER SIDE IS TURNED ON. AFTER GOING TO THE DEALERSHIP, QUIRK SUBARU, IN BANGOR MAINE, THEY TOLD ME MY CELL PHONE WAS SETTING OFF THE SENSOR. THEIR RESOLUTION TO THIS PROBLEM, "DON'T BRING YOUR CELL PHONE INTO THE CAR." THE CAR CAN BE MOVING OR STATIONARY AND WILL RANDOMLY TURN ON. IT'S GOTTEN WORSE OVER THE LAST YEAR HAPPENING ABOUT 4 TIMES SINCE AUGUST OF 2018. I HAVE CONTACTED SUBARU OF AMERICA AND THEY TOLD ME TO GO TO ANOTHER DEALERSHIP TO HANDLE THE MATTER. IT IS MY OPINION THAT THIS POSES A RISK TO OCCUPANTS INSIDE THE VEHICLE WHICH MAY LED TO AN UNWANTED AIRBAG DEPLOYMENT.
Corrective Action:
THE PASSENGER SEAT SENSOR HAS BEEN GOING OFF WHEN NOTHING IS IN THE SEAT. BECAUSE THE SENSOR THINKS SOMETHING IS IN THE SEAT THE AIRBAG FOR THE PASSENGER SIDE IS TURNED ON. AFTER GOING TO THE DEALERSHIP, QUIRK SUBARU, IN BANGOR MAINE, THEY TOLD ME MY CELL PHONE WAS SETTING OFF THE SENSOR. THEIR RESOLUTION TO THIS PROBLEM, "DON'T BRING YOUR CELL PHONE INTO THE CAR." THE CAR CAN BE MOVING OR STATIONARY AND WILL RANDOMLY TURN ON. IT'S GOTTEN WORSE OVER THE LAST YEAR HAPPENING ABOUT 4 TIMES SINCE AUGUST OF 2018. I HAVE CONTACTED SUBARU OF AMERICA AND THEY TOLD ME TO GO TO ANOTHER DEALERSHIP TO HANDLE THE MATTER. IT IS MY OPINION THAT THIS POSES A RISK TO OCCUPANTS INSIDE THE VEHICLE WHICH MAY LED TO AN UNWANTED AIRBAG DEPLOYMENT.
Additional Notes:
THE PASSENGER SEAT SENSOR HAS BEEN GOING OFF WHEN NOTHING IS IN THE SEAT. BECAUSE THE SENSOR THINKS SOMETHING IS IN THE SEAT THE AIRBAG FOR THE PASSENGER SIDE IS TURNED ON. AFTER GOING TO THE DEALERSHIP, QUIRK SUBARU, IN BANGOR MAINE, THEY TOLD ME MY CELL PHONE WAS SETTING OFF THE SENSOR. THEIR RESOLUTION TO THIS PROBLEM, "DON'T BRING YOUR CELL PHONE INTO THE CAR." THE CAR CAN BE MOVING OR STATIONARY AND WILL RANDOMLY TURN ON. IT'S GOTTEN WORSE OVER THE LAST YEAR HAPPENING ABOUT 4 TIMES SINCE AUGUST OF 2018. I HAVE CONTACTED SUBARU OF AMERICA AND THEY TOLD ME TO GO TO ANOTHER DEALERSHIP TO HANDLE THE MATTER. IT IS MY OPINION THAT THIS POSES A RISK TO OCCUPANTS INSIDE THE VEHICLE WHICH MAY LED TO AN UNWANTED AIRBAG DEPLOYMENT.
Mfg Campaign: 11161996
Recall Date: Dec 17, 2018
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