Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza vehicles. The left and right side reflex reflector and left side low beam reflector may inadequately reflect light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-22
Recall Date: Aug 12, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRE-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUQ-02
Recall Date: Oct 18, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017 Impreza vehicles equipped with an aluminum Positive Crankcase Ventilation (PCV) valve. The PCV valve may come apart, allowing the separated components to enter the engine, possibly resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUS-04
Recall Date: Oct 17, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017-2018 Impreza and 2018 Crosstrek vehicles equipped with an aluminum Positive Crankcase Ventilation (PCV) valve. The PCV valve may come apart, allowing the separated components to enter the engine, possibly resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUP-01
Recall Date: Oct 17, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017 Impreza vehicles. Winter fuels may vaporize prematurely in the fuel line, resulting in a reduction in fuel pressure, possibly causing the engine to stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTP-75
Recall Date: Mar 29, 2017
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2017 Impreza vehicles. Due to a software problem, the rearview camera display may not work properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTN-74
Recall Date: Mar 2, 2017
Consumer Complaints
151 ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STARTED THE CAR IT WAS ON PARK, THE CAR ACCELERATED TO 5RPM IN A MATTER OF SECONDS ENGINE SOUNDED LIKE AN AIRPLANE, I SHUT THE CAR AND REPEATED THE SAME PROCEDURE 3 TIMES. CALLED THE DEALER AND HAD IT TOWED THERE. THE FIRST TIME I COMPLAINED WAS AND TOOK IT TO THE DEALER IT WAS ACCELERATING ON HIGH BUT THEY REPROGAMMED IT. WAS STATIONARY ON CITY STREET
Corrective Action:
STARTED THE CAR IT WAS ON PARK, THE CAR ACCELERATED TO 5RPM IN A MATTER OF SECONDS ENGINE SOUNDED LIKE AN AIRPLANE, I SHUT THE CAR AND REPEATED THE SAME PROCEDURE 3 TIMES. CALLED THE DEALER AND HAD IT TOWED THERE. THE FIRST TIME I COMPLAINED WAS AND TOOK IT TO THE DEALER IT WAS ACCELERATING ON HIGH BUT THEY REPROGAMMED IT. WAS STATIONARY ON CITY STREET
Additional Notes:
STARTED THE CAR IT WAS ON PARK, THE CAR ACCELERATED TO 5RPM IN A MATTER OF SECONDS ENGINE SOUNDED LIKE AN AIRPLANE, I SHUT THE CAR AND REPEATED THE SAME PROCEDURE 3 TIMES. CALLED THE DEALER AND HAD IT TOWED THERE. THE FIRST TIME I COMPLAINED WAS AND TOOK IT TO THE DEALER IT WAS ACCELERATING ON HIGH BUT THEY REPROGAMMED IT. WAS STATIONARY ON CITY STREET
Mfg Campaign: 11207668
Recall Date: May 15, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I'VE HAD SUBARUS MY WHOLE LIFE AND AM A LOYAL CONSUMER. RECENTLY I WAS INVOLVED IN AN ACCIDENT. MY CAR WAS HIT IN THE FRONT ON THE PASSENGER SIDE. I'M INCLUDING A PHOTO TO SHOW YOU THE DAMAGE TO MY 2017 IMPREZA. IT WAS TOTALED AND THANKFULLY, I WAS NOT HURT. THE AIRBAGS DID NOT DEPLOY. IN LIGHT OF THE RECENT INFORMATION THAT WAS RELEASED BY THE NHTSA CONCERNING AIRBAGS NOT DEPLOYING, I FEEL I NEED TO BRING THIS TO YOUR ATTENTION. I WILL BE SENDING THE SAME INFORMATION TO THE NHTSA. I REALIZE IN CERTAIN INSTANCES AIRBAGS DO NOT DEPLOY AND PERHAPS THIS IS ONE OF THOSE TIMES. HOWEVER I WOULD FEEL IRRESPONSIBLE IF I DID NOT BRING THIS TO YOUR ATTENTION. THE CLAIM WAS HANDLED AND THE VIN NUMBER IS . [XXX]. (THIS EMAIL WAS SENT TO SUBARU). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
I'VE HAD SUBARUS MY WHOLE LIFE AND AM A LOYAL CONSUMER. RECENTLY I WAS INVOLVED IN AN ACCIDENT. MY CAR WAS HIT IN THE FRONT ON THE PASSENGER SIDE. I'M INCLUDING A PHOTO TO SHOW YOU THE DAMAGE TO MY 2017 IMPREZA. IT WAS TOTALED AND THANKFULLY, I WAS NOT HURT. THE AIRBAGS DID NOT DEPLOY. IN LIGHT OF THE RECENT INFORMATION THAT WAS RELEASED BY THE NHTSA CONCERNING AIRBAGS NOT DEPLOYING, I FEEL I NEED TO BRING THIS TO YOUR ATTENTION. I WILL BE SENDING THE SAME INFORMATION TO THE NHTSA. I REALIZE IN CERTAIN INSTANCES AIRBAGS DO NOT DEPLOY AND PERHAPS THIS IS ONE OF THOSE TIMES. HOWEVER I WOULD FEEL IRRESPONSIBLE IF I DID NOT BRING THIS TO YOUR ATTENTION. THE CLAIM WAS HANDLED AND THE VIN NUMBER IS . [XXX]. (THIS EMAIL WAS SENT TO SUBARU). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
I'VE HAD SUBARUS MY WHOLE LIFE AND AM A LOYAL CONSUMER. RECENTLY I WAS INVOLVED IN AN ACCIDENT. MY CAR WAS HIT IN THE FRONT ON THE PASSENGER SIDE. I'M INCLUDING A PHOTO TO SHOW YOU THE DAMAGE TO MY 2017 IMPREZA. IT WAS TOTALED AND THANKFULLY, I WAS NOT HURT. THE AIRBAGS DID NOT DEPLOY. IN LIGHT OF THE RECENT INFORMATION THAT WAS RELEASED BY THE NHTSA CONCERNING AIRBAGS NOT DEPLOYING, I FEEL I NEED TO BRING THIS TO YOUR ATTENTION. I WILL BE SENDING THE SAME INFORMATION TO THE NHTSA. I REALIZE IN CERTAIN INSTANCES AIRBAGS DO NOT DEPLOY AND PERHAPS THIS IS ONE OF THOSE TIMES. HOWEVER I WOULD FEEL IRRESPONSIBLE IF I DID NOT BRING THIS TO YOUR ATTENTION. THE CLAIM WAS HANDLED AND THE VIN NUMBER IS . [XXX]. (THIS EMAIL WAS SENT TO SUBARU). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11203796
Recall Date: Apr 25, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IGNITION LOCKED. WOULD NOT RELEASE. TOOK 20 MINUTES. FINALLY THE LOCK RELEASED. HAVE COMPLAINED TO SUBARU SERVICE, TOLD IT IS ALL IN MY MIND.
Corrective Action:
IGNITION LOCKED. WOULD NOT RELEASE. TOOK 20 MINUTES. FINALLY THE LOCK RELEASED. HAVE COMPLAINED TO SUBARU SERVICE, TOLD IT IS ALL IN MY MIND.
Additional Notes:
IGNITION LOCKED. WOULD NOT RELEASE. TOOK 20 MINUTES. FINALLY THE LOCK RELEASED. HAVE COMPLAINED TO SUBARU SERVICE, TOLD IT IS ALL IN MY MIND.
Mfg Campaign: 11192780
Recall Date: Mar 31, 2019
Subaru Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. THE VEHICLE WAS SERVICED AT METRO WEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508) 651-2000) PER NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM GASOLINE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 1,304. *BF. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. THE VEHICLE WAS SERVICED AT METRO WEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508) 651-2000) PER NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM GASOLINE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 1,304. *BF. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. THE VEHICLE WAS SERVICED AT METRO WEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508) 651-2000) PER NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM GASOLINE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 1,304. *BF. *TR
Mfg Campaign: 11184805
Recall Date: Mar 7, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. THE VEHICLE WAS SERVICED AT METRO WEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508) 651-2000) PER NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM GASOLINE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 1,304. *BF. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. THE VEHICLE WAS SERVICED AT METRO WEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508) 651-2000) PER NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM GASOLINE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 1,304. *BF. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. THE VEHICLE WAS SERVICED AT METRO WEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508) 651-2000) PER NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM GASOLINE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 1,304. *BF. *TR
Mfg Campaign: 11184805
Recall Date: Mar 7, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER VEHICLE TRAVELING PERPENDICULAR TO EACH OTHER. SPEED OF THE SUBARU WAS BETWEEN 10 AND 20 MPH AT TIME OF IMPACT WITH FULL ABS ACTUATION ON SNOW COVERED ROADS. THE FRONT OF THE SUBARU WAS PUSHED BACK FAR ENOUGH SO THAT THE RADIATOR IS NOW IN CONTACT WITH THE ENGINE. THE DRIVER WAS WEARING HIS SEAT BELT, BUT STILL MADE CONTACT WITH THE A-PILLAR WITH HIS HEAD, CAUSING MINOR INJURIES. THERE WAS NO AIR BAG DEPLOYMENT.
Corrective Action:
VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER VEHICLE TRAVELING PERPENDICULAR TO EACH OTHER. SPEED OF THE SUBARU WAS BETWEEN 10 AND 20 MPH AT TIME OF IMPACT WITH FULL ABS ACTUATION ON SNOW COVERED ROADS. THE FRONT OF THE SUBARU WAS PUSHED BACK FAR ENOUGH SO THAT THE RADIATOR IS NOW IN CONTACT WITH THE ENGINE. THE DRIVER WAS WEARING HIS SEAT BELT, BUT STILL MADE CONTACT WITH THE A-PILLAR WITH HIS HEAD, CAUSING MINOR INJURIES. THERE WAS NO AIR BAG DEPLOYMENT.
Additional Notes:
VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER VEHICLE TRAVELING PERPENDICULAR TO EACH OTHER. SPEED OF THE SUBARU WAS BETWEEN 10 AND 20 MPH AT TIME OF IMPACT WITH FULL ABS ACTUATION ON SNOW COVERED ROADS. THE FRONT OF THE SUBARU WAS PUSHED BACK FAR ENOUGH SO THAT THE RADIATOR IS NOW IN CONTACT WITH THE ENGINE. THE DRIVER WAS WEARING HIS SEAT BELT, BUT STILL MADE CONTACT WITH THE A-PILLAR WITH HIS HEAD, CAUSING MINOR INJURIES. THERE WAS NO AIR BAG DEPLOYMENT.
Mfg Campaign: 11183300
Recall Date: Feb 28, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SUBARU IMPREZA 2017, 14.7K MILES: I PURCHASED MY VEHICLE IN JUN 2017. IN JAN 2018 AND AUG 2018, SEVEN AND SIXTEEN MONTHS AFTER PURCHASE, RODENTS CHEWED THROUGH THE SOY-BASED ELECTRICAL WIRING AND WIRE HARNESS, RESPECTIVELY. MY SUBARU SERVICE DEPT. ADVISED ME THE IMPREZA WILL ALWAYS BE PREDISPOSED TO WIRE DAMAGE FROM RODENTS BECAUSE THEY CAN GAIN ACCESS TO GARAGES AND OTHER TYPES OF CAR STORAGE FACILITIES, AND, THEY LOVE THE TASTE OF THE SOY WANTING MORE AFTER THEY EXPERIENCE THE TASTE. SUBARU WAS WELL AWARE OF THE SOY WIRING PROBLEM AS EARLY AS 2015 AND WAS SUED BECAUSE OF IT IN 2017. EVEN SO, SUBARU DID NOT CORRECT THE PROBLEM, AND IN FACT, OBVIOUSLY CONTINUES TO MANUFACTURE VEHICLES CONTAINING SOY-BASED PRODUCTS THAT ARE A PROVEN ATTRACTANT TO RODENTS. IN AN ATTEMPT TO COMPLETELY PREVENT RODENTS FROM BEING ABLE TO ACCESS MY CAR, AND AFTER MANY, MANY RODENT ABATEMENT ATTEMPTS, I WAS FORCED TO BUY A CAR BUBBLE WHERE I COULD LITERALLY SEAL THE CAR INSIDE AND PROTECT IT. SUBARU'S NEGLIGENCE CAUSES A BUILT-IN FINANCIAL LIABILITY FOR MANY IMPREZA OWNERS. AS OF OCT 2018, THE REPAIRS, RODENT ABATEMENT AND CAR BUBBLE HAS COST $2,000+ DOLLARS. SUBARU USED PROVEN RODENT ATTRACTANTS IN IMPREZA VEHICLE PRODUCTION CAUSING 1) UNNECESSARY REPAIRS EVEN FOR NEW CAR OWNERS WHO RIGHTFULLY DO NOT HAVE ANY EXPECTATION THAT THE VEHICLE WILL REQUIRE REPAIRS BECAUSE OF SOY INDUCED RODENTS, 2) FINANCIAL HARDSHIP FROM REPAIRS THAT CAN BE EXTENSIVE AND EXPENSIVE, AS WELL AS THE COST OF PRIMARY AND SUPPLEMENTAL RODENT ABATEMENT PROGRAMS, 3) INCONVENIENCE HAVING TO DEAL WITH ONGOING, SIMILAR TYPES OF REPAIRS AND RELATED INSURANCE CLAIMS, AND, 4) THE ROUTINE OF THE TIME AND EFFORT REQUIRED TO REMOVE AND REPLACE A VEHICLE THAT HAS TO BE HOUSED IN A CAR BUBBLE. DESPITE MY REQUESTS, THE DEALERSHIP REFUSED TO MAKE ANY AND ALL REPAIRS UNDER THE MANUFACTURER WARRANTY.
Corrective Action:
SUBARU IMPREZA 2017, 14.7K MILES: I PURCHASED MY VEHICLE IN JUN 2017. IN JAN 2018 AND AUG 2018, SEVEN AND SIXTEEN MONTHS AFTER PURCHASE, RODENTS CHEWED THROUGH THE SOY-BASED ELECTRICAL WIRING AND WIRE HARNESS, RESPECTIVELY. MY SUBARU SERVICE DEPT. ADVISED ME THE IMPREZA WILL ALWAYS BE PREDISPOSED TO WIRE DAMAGE FROM RODENTS BECAUSE THEY CAN GAIN ACCESS TO GARAGES AND OTHER TYPES OF CAR STORAGE FACILITIES, AND, THEY LOVE THE TASTE OF THE SOY WANTING MORE AFTER THEY EXPERIENCE THE TASTE. SUBARU WAS WELL AWARE OF THE SOY WIRING PROBLEM AS EARLY AS 2015 AND WAS SUED BECAUSE OF IT IN 2017. EVEN SO, SUBARU DID NOT CORRECT THE PROBLEM, AND IN FACT, OBVIOUSLY CONTINUES TO MANUFACTURE VEHICLES CONTAINING SOY-BASED PRODUCTS THAT ARE A PROVEN ATTRACTANT TO RODENTS. IN AN ATTEMPT TO COMPLETELY PREVENT RODENTS FROM BEING ABLE TO ACCESS MY CAR, AND AFTER MANY, MANY RODENT ABATEMENT ATTEMPTS, I WAS FORCED TO BUY A CAR BUBBLE WHERE I COULD LITERALLY SEAL THE CAR INSIDE AND PROTECT IT. SUBARU'S NEGLIGENCE CAUSES A BUILT-IN FINANCIAL LIABILITY FOR MANY IMPREZA OWNERS. AS OF OCT 2018, THE REPAIRS, RODENT ABATEMENT AND CAR BUBBLE HAS COST $2,000+ DOLLARS. SUBARU USED PROVEN RODENT ATTRACTANTS IN IMPREZA VEHICLE PRODUCTION CAUSING 1) UNNECESSARY REPAIRS EVEN FOR NEW CAR OWNERS WHO RIGHTFULLY DO NOT HAVE ANY EXPECTATION THAT THE VEHICLE WILL REQUIRE REPAIRS BECAUSE OF SOY INDUCED RODENTS, 2) FINANCIAL HARDSHIP FROM REPAIRS THAT CAN BE EXTENSIVE AND EXPENSIVE, AS WELL AS THE COST OF PRIMARY AND SUPPLEMENTAL RODENT ABATEMENT PROGRAMS, 3) INCONVENIENCE HAVING TO DEAL WITH ONGOING, SIMILAR TYPES OF REPAIRS AND RELATED INSURANCE CLAIMS, AND, 4) THE ROUTINE OF THE TIME AND EFFORT REQUIRED TO REMOVE AND REPLACE A VEHICLE THAT HAS TO BE HOUSED IN A CAR BUBBLE. DESPITE MY REQUESTS, THE DEALERSHIP REFUSED TO MAKE ANY AND ALL REPAIRS UNDER THE MANUFACTURER WARRANTY.
Additional Notes:
SUBARU IMPREZA 2017, 14.7K MILES: I PURCHASED MY VEHICLE IN JUN 2017. IN JAN 2018 AND AUG 2018, SEVEN AND SIXTEEN MONTHS AFTER PURCHASE, RODENTS CHEWED THROUGH THE SOY-BASED ELECTRICAL WIRING AND WIRE HARNESS, RESPECTIVELY. MY SUBARU SERVICE DEPT. ADVISED ME THE IMPREZA WILL ALWAYS BE PREDISPOSED TO WIRE DAMAGE FROM RODENTS BECAUSE THEY CAN GAIN ACCESS TO GARAGES AND OTHER TYPES OF CAR STORAGE FACILITIES, AND, THEY LOVE THE TASTE OF THE SOY WANTING MORE AFTER THEY EXPERIENCE THE TASTE. SUBARU WAS WELL AWARE OF THE SOY WIRING PROBLEM AS EARLY AS 2015 AND WAS SUED BECAUSE OF IT IN 2017. EVEN SO, SUBARU DID NOT CORRECT THE PROBLEM, AND IN FACT, OBVIOUSLY CONTINUES TO MANUFACTURE VEHICLES CONTAINING SOY-BASED PRODUCTS THAT ARE A PROVEN ATTRACTANT TO RODENTS. IN AN ATTEMPT TO COMPLETELY PREVENT RODENTS FROM BEING ABLE TO ACCESS MY CAR, AND AFTER MANY, MANY RODENT ABATEMENT ATTEMPTS, I WAS FORCED TO BUY A CAR BUBBLE WHERE I COULD LITERALLY SEAL THE CAR INSIDE AND PROTECT IT. SUBARU'S NEGLIGENCE CAUSES A BUILT-IN FINANCIAL LIABILITY FOR MANY IMPREZA OWNERS. AS OF OCT 2018, THE REPAIRS, RODENT ABATEMENT AND CAR BUBBLE HAS COST $2,000+ DOLLARS. SUBARU USED PROVEN RODENT ATTRACTANTS IN IMPREZA VEHICLE PRODUCTION CAUSING 1) UNNECESSARY REPAIRS EVEN FOR NEW CAR OWNERS WHO RIGHTFULLY DO NOT HAVE ANY EXPECTATION THAT THE VEHICLE WILL REQUIRE REPAIRS BECAUSE OF SOY INDUCED RODENTS, 2) FINANCIAL HARDSHIP FROM REPAIRS THAT CAN BE EXTENSIVE AND EXPENSIVE, AS WELL AS THE COST OF PRIMARY AND SUPPLEMENTAL RODENT ABATEMENT PROGRAMS, 3) INCONVENIENCE HAVING TO DEAL WITH ONGOING, SIMILAR TYPES OF REPAIRS AND RELATED INSURANCE CLAIMS, AND, 4) THE ROUTINE OF THE TIME AND EFFORT REQUIRED TO REMOVE AND REPLACE A VEHICLE THAT HAS TO BE HOUSED IN A CAR BUBBLE. DESPITE MY REQUESTS, THE DEALERSHIP REFUSED TO MAKE ANY AND ALL REPAIRS UNDER THE MANUFACTURER WARRANTY.
Mfg Campaign: 11166171
Recall Date: Jan 10, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE RPM IS DROPPING TO 6,000 TO 5,800. EVERY TIME I APPLY THE BREAK ALL THE WAY. FELT THE VIBRATION OF THE CAR EVERY TIME THE CAR IS STOP. TOOK IT TO THE 2 DIFFERENT DEALER STILL DON'T KNOW WHAT TO DO WITH IT. I ALSO CALL THE SUBARU MAIN OFFICE THEY SAID THERE IS NOTHING THEY CAN DO. THEY EVEN SEND ME A GIFT FOR NO REASON AFTER I YELL AT THEM OVER THE PHONES.
Corrective Action:
THE RPM IS DROPPING TO 6,000 TO 5,800. EVERY TIME I APPLY THE BREAK ALL THE WAY. FELT THE VIBRATION OF THE CAR EVERY TIME THE CAR IS STOP. TOOK IT TO THE 2 DIFFERENT DEALER STILL DON'T KNOW WHAT TO DO WITH IT. I ALSO CALL THE SUBARU MAIN OFFICE THEY SAID THERE IS NOTHING THEY CAN DO. THEY EVEN SEND ME A GIFT FOR NO REASON AFTER I YELL AT THEM OVER THE PHONES.
Additional Notes:
THE RPM IS DROPPING TO 6,000 TO 5,800. EVERY TIME I APPLY THE BREAK ALL THE WAY. FELT THE VIBRATION OF THE CAR EVERY TIME THE CAR IS STOP. TOOK IT TO THE 2 DIFFERENT DEALER STILL DON'T KNOW WHAT TO DO WITH IT. I ALSO CALL THE SUBARU MAIN OFFICE THEY SAID THERE IS NOTHING THEY CAN DO. THEY EVEN SEND ME A GIFT FOR NO REASON AFTER I YELL AT THEM OVER THE PHONES.
Mfg Campaign: 11162657
Recall Date: Dec 20, 2018
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE LOW-OIL LIGHT HAS ILLUMINATED TWICE WITHIN THE FIRST 11,400 MILES. SUBARU OF AMERICA HAS TOLD THAT THIS OIL CONSUMPTION IS NORMAL. HOWEVER, WE FIND IT EXCESSIVE AND POTENTIALLY DANGEROUS. WE NEVER WOULD HAVE PURCHASED THE CAR IF WE HAD KNOWN ABOUT ITS OIL CONSUMPTION. SUBARU SHOULD PLACE A WINDOW STICKER WARNING DRIVERS TO CARRY EXTRA OIL TO PREVENT GETTING STRANDED WITH A BLOWN ENGINE.
Corrective Action:
THE LOW-OIL LIGHT HAS ILLUMINATED TWICE WITHIN THE FIRST 11,400 MILES. SUBARU OF AMERICA HAS TOLD THAT THIS OIL CONSUMPTION IS NORMAL. HOWEVER, WE FIND IT EXCESSIVE AND POTENTIALLY DANGEROUS. WE NEVER WOULD HAVE PURCHASED THE CAR IF WE HAD KNOWN ABOUT ITS OIL CONSUMPTION. SUBARU SHOULD PLACE A WINDOW STICKER WARNING DRIVERS TO CARRY EXTRA OIL TO PREVENT GETTING STRANDED WITH A BLOWN ENGINE.
Additional Notes:
THE LOW-OIL LIGHT HAS ILLUMINATED TWICE WITHIN THE FIRST 11,400 MILES. SUBARU OF AMERICA HAS TOLD THAT THIS OIL CONSUMPTION IS NORMAL. HOWEVER, WE FIND IT EXCESSIVE AND POTENTIALLY DANGEROUS. WE NEVER WOULD HAVE PURCHASED THE CAR IF WE HAD KNOWN ABOUT ITS OIL CONSUMPTION. SUBARU SHOULD PLACE A WINDOW STICKER WARNING DRIVERS TO CARRY EXTRA OIL TO PREVENT GETTING STRANDED WITH A BLOWN ENGINE.
Mfg Campaign: 11156558
Recall Date: Dec 6, 2018
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
CAR ONLY YEAR OLD. RUST ON SUSPENSION COMPONENTS REAR OF CAR. SEE ATTACHED PHOTOS.
Corrective Action:
CAR ONLY YEAR OLD. RUST ON SUSPENSION COMPONENTS REAR OF CAR. SEE ATTACHED PHOTOS.
Additional Notes:
CAR ONLY YEAR OLD. RUST ON SUSPENSION COMPONENTS REAR OF CAR. SEE ATTACHED PHOTOS.
Mfg Campaign: 11140574
Recall Date: Oct 16, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING ON A FOUR-LANE FREEWAY WITH NO OTHER VEHICLES AROUND ME, THE PASSENGER'S DOOR SIDE MIRROR "EXPLODED". THERE WAS A LARGE BANG THAT SOUNDED LIKE A BLOWN TIRE, WHICH IS WHAT I THOUGHT IT WAS AT FIRST. THEN I LOOKED TO MY RIGHT AND SAW MY PASSENGER'S SIDE DOOR MIRROR HANGING IN PIECES BY ITS ELECTRICAL WIRING, AND THE PLASTIC, OUTSIDE MIRROR CASING COMPLETELY DESTROYED. I PULLED TO THE SIDE OF THE ROAD TO GET A BETTER LOOK, AND THE DEBRIS SCRAPPED-UP MY PASSENGER WINDOW PRETTY BADLY, TOO. LOTS OF "ETCHING" IN THE PASSENGER WINDOW. I WAS DRIVING APPROXIMATELY 45 MPH THROUGH A CURVE ON A FOUR-LANE ROAD. THERE WERE NO CARS IN FRONT OF ME OR BEHIND ME, AND NOTHING FOR ME TO HIT OR SIDESWIPE. THE SIDE DOOR MIRROR SIMPLY "EXPLODED". HAD THERE BEEN A PASSENGER SITTING IN THE FRONT PASSENGER'S SEAT WITH THE WINDOW ROLLED-DOWN, I AM CERTAIN THEY WOULD HAVE BEEN KILLED, OR SERIOUSLY INJURED, FROM THE FLYING GLASS AND PLASTIC CASING FROM THE PASSENGER'S SIDE DOOR MIRROR AND ITS CASING. A SEARCH ON THE INTERNET TODAY SHOWED ME THAT THIS IS MORE OF A REOCCURRING PROBLEM THAN PERHAPS PREVIOUSLY THOUGHT. VERY DANGEROUS, AND SCARY. I'M TAKING THE 2017 SUBARU IMPREZA 5 DOOR BACK TO THE DEALERSHIP THIS AFTERNOON, HOPING THEY WILL REPAIR/REPLACE IT UNDER WARRANTY AS I AM THE ORIGINAL OWNER AND THE VEHICLE HAS LESS THAN 12,000 MILES ON IT. (CAR WAS PURCHASED NEW IN OCTOBER 2017)
Corrective Action:
DRIVING ON A FOUR-LANE FREEWAY WITH NO OTHER VEHICLES AROUND ME, THE PASSENGER'S DOOR SIDE MIRROR "EXPLODED". THERE WAS A LARGE BANG THAT SOUNDED LIKE A BLOWN TIRE, WHICH IS WHAT I THOUGHT IT WAS AT FIRST. THEN I LOOKED TO MY RIGHT AND SAW MY PASSENGER'S SIDE DOOR MIRROR HANGING IN PIECES BY ITS ELECTRICAL WIRING, AND THE PLASTIC, OUTSIDE MIRROR CASING COMPLETELY DESTROYED. I PULLED TO THE SIDE OF THE ROAD TO GET A BETTER LOOK, AND THE DEBRIS SCRAPPED-UP MY PASSENGER WINDOW PRETTY BADLY, TOO. LOTS OF "ETCHING" IN THE PASSENGER WINDOW. I WAS DRIVING APPROXIMATELY 45 MPH THROUGH A CURVE ON A FOUR-LANE ROAD. THERE WERE NO CARS IN FRONT OF ME OR BEHIND ME, AND NOTHING FOR ME TO HIT OR SIDESWIPE. THE SIDE DOOR MIRROR SIMPLY "EXPLODED". HAD THERE BEEN A PASSENGER SITTING IN THE FRONT PASSENGER'S SEAT WITH THE WINDOW ROLLED-DOWN, I AM CERTAIN THEY WOULD HAVE BEEN KILLED, OR SERIOUSLY INJURED, FROM THE FLYING GLASS AND PLASTIC CASING FROM THE PASSENGER'S SIDE DOOR MIRROR AND ITS CASING. A SEARCH ON THE INTERNET TODAY SHOWED ME THAT THIS IS MORE OF A REOCCURRING PROBLEM THAN PERHAPS PREVIOUSLY THOUGHT. VERY DANGEROUS, AND SCARY. I'M TAKING THE 2017 SUBARU IMPREZA 5 DOOR BACK TO THE DEALERSHIP THIS AFTERNOON, HOPING THEY WILL REPAIR/REPLACE IT UNDER WARRANTY AS I AM THE ORIGINAL OWNER AND THE VEHICLE HAS LESS THAN 12,000 MILES ON IT. (CAR WAS PURCHASED NEW IN OCTOBER 2017)
Additional Notes:
DRIVING ON A FOUR-LANE FREEWAY WITH NO OTHER VEHICLES AROUND ME, THE PASSENGER'S DOOR SIDE MIRROR "EXPLODED". THERE WAS A LARGE BANG THAT SOUNDED LIKE A BLOWN TIRE, WHICH IS WHAT I THOUGHT IT WAS AT FIRST. THEN I LOOKED TO MY RIGHT AND SAW MY PASSENGER'S SIDE DOOR MIRROR HANGING IN PIECES BY ITS ELECTRICAL WIRING, AND THE PLASTIC, OUTSIDE MIRROR CASING COMPLETELY DESTROYED. I PULLED TO THE SIDE OF THE ROAD TO GET A BETTER LOOK, AND THE DEBRIS SCRAPPED-UP MY PASSENGER WINDOW PRETTY BADLY, TOO. LOTS OF "ETCHING" IN THE PASSENGER WINDOW. I WAS DRIVING APPROXIMATELY 45 MPH THROUGH A CURVE ON A FOUR-LANE ROAD. THERE WERE NO CARS IN FRONT OF ME OR BEHIND ME, AND NOTHING FOR ME TO HIT OR SIDESWIPE. THE SIDE DOOR MIRROR SIMPLY "EXPLODED". HAD THERE BEEN A PASSENGER SITTING IN THE FRONT PASSENGER'S SEAT WITH THE WINDOW ROLLED-DOWN, I AM CERTAIN THEY WOULD HAVE BEEN KILLED, OR SERIOUSLY INJURED, FROM THE FLYING GLASS AND PLASTIC CASING FROM THE PASSENGER'S SIDE DOOR MIRROR AND ITS CASING. A SEARCH ON THE INTERNET TODAY SHOWED ME THAT THIS IS MORE OF A REOCCURRING PROBLEM THAN PERHAPS PREVIOUSLY THOUGHT. VERY DANGEROUS, AND SCARY. I'M TAKING THE 2017 SUBARU IMPREZA 5 DOOR BACK TO THE DEALERSHIP THIS AFTERNOON, HOPING THEY WILL REPAIR/REPLACE IT UNDER WARRANTY AS I AM THE ORIGINAL OWNER AND THE VEHICLE HAS LESS THAN 12,000 MILES ON IT. (CAR WAS PURCHASED NEW IN OCTOBER 2017)
Mfg Campaign: 11121328
Recall Date: Aug 21, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
UPON ENTERING THE VEHICLE WHICH WAS PARKED IN THE GARAGE AND PREPARING TO START I PLACED MY FOOT ON THE BRAKE PEDAL IT PROCEEDED TO TRAVEL TO THE FIREWALL WITH NO RESISTANCE. I THEN PUSHED THE START BUTTON AND THE INSTRUMENTATION LIT UP. I COULD NOT PROCEED ANY FURTHER. I GOT OUT OF THE CAR SHUT THE DOOR. I PONDERED WHAT TO DO NEXT IE, CALL A TOW TRUCK, DISCONNECT THE BATTERY AND DECIDED TO RE-ENTER THE VEHICLE. UPON ENTERING EVERYTHING RETURNED TO NORMAL. AFTER THIS OCCURRED I BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT THEY COULD FIND NOTHING WRONG. IN THE PAST I HAVE HAD PROBLEMS WITH THE DISPLAY NOT FUNCTIONING, THE AIRBAG WARNING LIGHT COMING ON. THESE PROBLEMS DISAPPEARED AFTER THE THE ENGINE WAS SHUT OFF. THESE PROBLEMS APPEAR NOT TO REGISTER IN THE SYSTEM COMPUTER. I HAVE NOTIFIED SUBARU OF AMERICA OF THESE PROBLEMS, ESPECIALLY THE BRAKE INCIDENT, WHICH I CONSIDER A SERIOUS SAFETY ISSUE BUT THEY SHOW VERY LITTLE CONCERN.
Corrective Action:
UPON ENTERING THE VEHICLE WHICH WAS PARKED IN THE GARAGE AND PREPARING TO START I PLACED MY FOOT ON THE BRAKE PEDAL IT PROCEEDED TO TRAVEL TO THE FIREWALL WITH NO RESISTANCE. I THEN PUSHED THE START BUTTON AND THE INSTRUMENTATION LIT UP. I COULD NOT PROCEED ANY FURTHER. I GOT OUT OF THE CAR SHUT THE DOOR. I PONDERED WHAT TO DO NEXT IE, CALL A TOW TRUCK, DISCONNECT THE BATTERY AND DECIDED TO RE-ENTER THE VEHICLE. UPON ENTERING EVERYTHING RETURNED TO NORMAL. AFTER THIS OCCURRED I BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT THEY COULD FIND NOTHING WRONG. IN THE PAST I HAVE HAD PROBLEMS WITH THE DISPLAY NOT FUNCTIONING, THE AIRBAG WARNING LIGHT COMING ON. THESE PROBLEMS DISAPPEARED AFTER THE THE ENGINE WAS SHUT OFF. THESE PROBLEMS APPEAR NOT TO REGISTER IN THE SYSTEM COMPUTER. I HAVE NOTIFIED SUBARU OF AMERICA OF THESE PROBLEMS, ESPECIALLY THE BRAKE INCIDENT, WHICH I CONSIDER A SERIOUS SAFETY ISSUE BUT THEY SHOW VERY LITTLE CONCERN.
Additional Notes:
UPON ENTERING THE VEHICLE WHICH WAS PARKED IN THE GARAGE AND PREPARING TO START I PLACED MY FOOT ON THE BRAKE PEDAL IT PROCEEDED TO TRAVEL TO THE FIREWALL WITH NO RESISTANCE. I THEN PUSHED THE START BUTTON AND THE INSTRUMENTATION LIT UP. I COULD NOT PROCEED ANY FURTHER. I GOT OUT OF THE CAR SHUT THE DOOR. I PONDERED WHAT TO DO NEXT IE, CALL A TOW TRUCK, DISCONNECT THE BATTERY AND DECIDED TO RE-ENTER THE VEHICLE. UPON ENTERING EVERYTHING RETURNED TO NORMAL. AFTER THIS OCCURRED I BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT THEY COULD FIND NOTHING WRONG. IN THE PAST I HAVE HAD PROBLEMS WITH THE DISPLAY NOT FUNCTIONING, THE AIRBAG WARNING LIGHT COMING ON. THESE PROBLEMS DISAPPEARED AFTER THE THE ENGINE WAS SHUT OFF. THESE PROBLEMS APPEAR NOT TO REGISTER IN THE SYSTEM COMPUTER. I HAVE NOTIFIED SUBARU OF AMERICA OF THESE PROBLEMS, ESPECIALLY THE BRAKE INCIDENT, WHICH I CONSIDER A SERIOUS SAFETY ISSUE BUT THEY SHOW VERY LITTLE CONCERN.
Mfg Campaign: 11111911
Recall Date: Jul 17, 2018
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
ON MARCH 22, 2018, MY 2017 SUBARU IMPREZA SPORT WAGON, WITH APPROXIMATELY 10,000 MILES EXPERIENCED A CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS TRAVELING AT 8 MILES PER HOUR. I WAS PROCEEDING THROUGH A GREEN LIGHT ' MAKING A RIGHT. 3/4 OF THE WAY THRU THE TURN I FELT A VIOLENT JARRING OF MY CAR ON THE LEFT SIDE AND THE DRIVER'S SIDE CURTAIN AIRBAG SLAMMED THE LEFT SIDE OF MY UPPER BODY NECK AND HEAD. I SAW THAT MY DIRECTION OF TRAVEL DID NOT CHANGE I STARTED TO PULL OFF TO THE SIDE OF THE ROAD AND APPLY THE BRAKES. HAD NO BRAKES. A WOMAN PULLED OVER AND SHE SAID " NO ONE HIT YOU, YOUR WHEEL JUST FELL OFF." POLICE CAME AND HELPED ME OUT OF MY CAR AND COMPLETED AN ACCIDENT REPORT. WE NOTICED 1/2 OF MY WHEEL WAS IN THE INTERSECTION AND A POLICE OFFICER RECOVERED IT FOR ME. MITCHELL SUBARU INSPECTED THE VEHICLE SUBMITTED A CLAIM WITH SUBARU OF AMERICA (SOA) STATING CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS. SOA THEN CONDUCTED THEIR OWN INVESTIGATION OF THE INCIDENT. THE SOA REPRESENTATIVES WRONGLY CONCLUDED THAT I WAS INVOLVED IN A 'HIGH SPEED, REAR COLLISION WITH ANOTHER VEHICLE'. THEY DID NOT EXAMINE OR REMOVE ANY SUSPENSION COMPONENTS FOR FURTHER TESTING. SOA CONCLUSIONS ARE COMPLETELY INACCURATE. THE POLICE OFFICER IS ADAMANT THAT THERE WAS NO OTHER VEHICLE INVOLVED. EYEWITNESS ON THE SCENE STATED THAT SHE WATCHED THE EVENT UNFOLD AND THAT MY WHEEL 'FELL OFF'. THE ADJUSTER FROM MY INSURANCE COMPANY CONCLUDED THAT A 'MASSIVE FAILURE OF THE RIGHT REAR WHEEL / SUSPENSION CAUSED THE ACCIDENT', 'NO OTHER VEHICLE WAS INVOLVED'. A FACTORY TRAINED SUBARU TECHNICIAN WITH 20 YEARS OF EXPERIENCE STATED THAT THERE WAS NO DAMAGE THAT POINTED TO A COLLISION AND THAT THE SCUFF MARKS NOTED BY SOA WHERE CAUSED BY THE REAR TIRE SLAMMING INTO THE PANEL. SOA DENIES ALL RESPONSIBILITY FOR THIS DEVASTATING FAILURE OF THEIR PRODUCT.
Corrective Action:
ON MARCH 22, 2018, MY 2017 SUBARU IMPREZA SPORT WAGON, WITH APPROXIMATELY 10,000 MILES EXPERIENCED A CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS TRAVELING AT 8 MILES PER HOUR. I WAS PROCEEDING THROUGH A GREEN LIGHT ' MAKING A RIGHT. 3/4 OF THE WAY THRU THE TURN I FELT A VIOLENT JARRING OF MY CAR ON THE LEFT SIDE AND THE DRIVER'S SIDE CURTAIN AIRBAG SLAMMED THE LEFT SIDE OF MY UPPER BODY NECK AND HEAD. I SAW THAT MY DIRECTION OF TRAVEL DID NOT CHANGE I STARTED TO PULL OFF TO THE SIDE OF THE ROAD AND APPLY THE BRAKES. HAD NO BRAKES. A WOMAN PULLED OVER AND SHE SAID " NO ONE HIT YOU, YOUR WHEEL JUST FELL OFF." POLICE CAME AND HELPED ME OUT OF MY CAR AND COMPLETED AN ACCIDENT REPORT. WE NOTICED 1/2 OF MY WHEEL WAS IN THE INTERSECTION AND A POLICE OFFICER RECOVERED IT FOR ME. MITCHELL SUBARU INSPECTED THE VEHICLE SUBMITTED A CLAIM WITH SUBARU OF AMERICA (SOA) STATING CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS. SOA THEN CONDUCTED THEIR OWN INVESTIGATION OF THE INCIDENT. THE SOA REPRESENTATIVES WRONGLY CONCLUDED THAT I WAS INVOLVED IN A 'HIGH SPEED, REAR COLLISION WITH ANOTHER VEHICLE'. THEY DID NOT EXAMINE OR REMOVE ANY SUSPENSION COMPONENTS FOR FURTHER TESTING. SOA CONCLUSIONS ARE COMPLETELY INACCURATE. THE POLICE OFFICER IS ADAMANT THAT THERE WAS NO OTHER VEHICLE INVOLVED. EYEWITNESS ON THE SCENE STATED THAT SHE WATCHED THE EVENT UNFOLD AND THAT MY WHEEL 'FELL OFF'. THE ADJUSTER FROM MY INSURANCE COMPANY CONCLUDED THAT A 'MASSIVE FAILURE OF THE RIGHT REAR WHEEL / SUSPENSION CAUSED THE ACCIDENT', 'NO OTHER VEHICLE WAS INVOLVED'. A FACTORY TRAINED SUBARU TECHNICIAN WITH 20 YEARS OF EXPERIENCE STATED THAT THERE WAS NO DAMAGE THAT POINTED TO A COLLISION AND THAT THE SCUFF MARKS NOTED BY SOA WHERE CAUSED BY THE REAR TIRE SLAMMING INTO THE PANEL. SOA DENIES ALL RESPONSIBILITY FOR THIS DEVASTATING FAILURE OF THEIR PRODUCT.
Additional Notes:
ON MARCH 22, 2018, MY 2017 SUBARU IMPREZA SPORT WAGON, WITH APPROXIMATELY 10,000 MILES EXPERIENCED A CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS TRAVELING AT 8 MILES PER HOUR. I WAS PROCEEDING THROUGH A GREEN LIGHT ' MAKING A RIGHT. 3/4 OF THE WAY THRU THE TURN I FELT A VIOLENT JARRING OF MY CAR ON THE LEFT SIDE AND THE DRIVER'S SIDE CURTAIN AIRBAG SLAMMED THE LEFT SIDE OF MY UPPER BODY NECK AND HEAD. I SAW THAT MY DIRECTION OF TRAVEL DID NOT CHANGE I STARTED TO PULL OFF TO THE SIDE OF THE ROAD AND APPLY THE BRAKES. HAD NO BRAKES. A WOMAN PULLED OVER AND SHE SAID " NO ONE HIT YOU, YOUR WHEEL JUST FELL OFF." POLICE CAME AND HELPED ME OUT OF MY CAR AND COMPLETED AN ACCIDENT REPORT. WE NOTICED 1/2 OF MY WHEEL WAS IN THE INTERSECTION AND A POLICE OFFICER RECOVERED IT FOR ME. MITCHELL SUBARU INSPECTED THE VEHICLE SUBMITTED A CLAIM WITH SUBARU OF AMERICA (SOA) STATING CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS. SOA THEN CONDUCTED THEIR OWN INVESTIGATION OF THE INCIDENT. THE SOA REPRESENTATIVES WRONGLY CONCLUDED THAT I WAS INVOLVED IN A 'HIGH SPEED, REAR COLLISION WITH ANOTHER VEHICLE'. THEY DID NOT EXAMINE OR REMOVE ANY SUSPENSION COMPONENTS FOR FURTHER TESTING. SOA CONCLUSIONS ARE COMPLETELY INACCURATE. THE POLICE OFFICER IS ADAMANT THAT THERE WAS NO OTHER VEHICLE INVOLVED. EYEWITNESS ON THE SCENE STATED THAT SHE WATCHED THE EVENT UNFOLD AND THAT MY WHEEL 'FELL OFF'. THE ADJUSTER FROM MY INSURANCE COMPANY CONCLUDED THAT A 'MASSIVE FAILURE OF THE RIGHT REAR WHEEL / SUSPENSION CAUSED THE ACCIDENT', 'NO OTHER VEHICLE WAS INVOLVED'. A FACTORY TRAINED SUBARU TECHNICIAN WITH 20 YEARS OF EXPERIENCE STATED THAT THERE WAS NO DAMAGE THAT POINTED TO A COLLISION AND THAT THE SCUFF MARKS NOTED BY SOA WHERE CAUSED BY THE REAR TIRE SLAMMING INTO THE PANEL. SOA DENIES ALL RESPONSIBILITY FOR THIS DEVASTATING FAILURE OF THEIR PRODUCT.
Mfg Campaign: 11097739
Recall Date: May 24, 2018
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
ON MARCH 22, 2018, MY 2017 SUBARU IMPREZA SPORT WAGON, WITH APPROXIMATELY 10,000 MILES EXPERIENCED A CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS TRAVELING AT 8 MILES PER HOUR. I WAS PROCEEDING THROUGH A GREEN LIGHT ' MAKING A RIGHT. 3/4 OF THE WAY THRU THE TURN I FELT A VIOLENT JARRING OF MY CAR ON THE LEFT SIDE AND THE DRIVER'S SIDE CURTAIN AIRBAG SLAMMED THE LEFT SIDE OF MY UPPER BODY NECK AND HEAD. I SAW THAT MY DIRECTION OF TRAVEL DID NOT CHANGE I STARTED TO PULL OFF TO THE SIDE OF THE ROAD AND APPLY THE BRAKES. HAD NO BRAKES. A WOMAN PULLED OVER AND SHE SAID " NO ONE HIT YOU, YOUR WHEEL JUST FELL OFF." POLICE CAME AND HELPED ME OUT OF MY CAR AND COMPLETED AN ACCIDENT REPORT. WE NOTICED 1/2 OF MY WHEEL WAS IN THE INTERSECTION AND A POLICE OFFICER RECOVERED IT FOR ME. MITCHELL SUBARU INSPECTED THE VEHICLE SUBMITTED A CLAIM WITH SUBARU OF AMERICA (SOA) STATING CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS. SOA THEN CONDUCTED THEIR OWN INVESTIGATION OF THE INCIDENT. THE SOA REPRESENTATIVES WRONGLY CONCLUDED THAT I WAS INVOLVED IN A 'HIGH SPEED, REAR COLLISION WITH ANOTHER VEHICLE'. THEY DID NOT EXAMINE OR REMOVE ANY SUSPENSION COMPONENTS FOR FURTHER TESTING. SOA CONCLUSIONS ARE COMPLETELY INACCURATE. THE POLICE OFFICER IS ADAMANT THAT THERE WAS NO OTHER VEHICLE INVOLVED. EYEWITNESS ON THE SCENE STATED THAT SHE WATCHED THE EVENT UNFOLD AND THAT MY WHEEL 'FELL OFF'. THE ADJUSTER FROM MY INSURANCE COMPANY CONCLUDED THAT A 'MASSIVE FAILURE OF THE RIGHT REAR WHEEL / SUSPENSION CAUSED THE ACCIDENT', 'NO OTHER VEHICLE WAS INVOLVED'. A FACTORY TRAINED SUBARU TECHNICIAN WITH 20 YEARS OF EXPERIENCE STATED THAT THERE WAS NO DAMAGE THAT POINTED TO A COLLISION AND THAT THE SCUFF MARKS NOTED BY SOA WHERE CAUSED BY THE REAR TIRE SLAMMING INTO THE PANEL. SOA DENIES ALL RESPONSIBILITY FOR THIS DEVASTATING FAILURE OF THEIR PRODUCT.
Corrective Action:
ON MARCH 22, 2018, MY 2017 SUBARU IMPREZA SPORT WAGON, WITH APPROXIMATELY 10,000 MILES EXPERIENCED A CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS TRAVELING AT 8 MILES PER HOUR. I WAS PROCEEDING THROUGH A GREEN LIGHT ' MAKING A RIGHT. 3/4 OF THE WAY THRU THE TURN I FELT A VIOLENT JARRING OF MY CAR ON THE LEFT SIDE AND THE DRIVER'S SIDE CURTAIN AIRBAG SLAMMED THE LEFT SIDE OF MY UPPER BODY NECK AND HEAD. I SAW THAT MY DIRECTION OF TRAVEL DID NOT CHANGE I STARTED TO PULL OFF TO THE SIDE OF THE ROAD AND APPLY THE BRAKES. HAD NO BRAKES. A WOMAN PULLED OVER AND SHE SAID " NO ONE HIT YOU, YOUR WHEEL JUST FELL OFF." POLICE CAME AND HELPED ME OUT OF MY CAR AND COMPLETED AN ACCIDENT REPORT. WE NOTICED 1/2 OF MY WHEEL WAS IN THE INTERSECTION AND A POLICE OFFICER RECOVERED IT FOR ME. MITCHELL SUBARU INSPECTED THE VEHICLE SUBMITTED A CLAIM WITH SUBARU OF AMERICA (SOA) STATING CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS. SOA THEN CONDUCTED THEIR OWN INVESTIGATION OF THE INCIDENT. THE SOA REPRESENTATIVES WRONGLY CONCLUDED THAT I WAS INVOLVED IN A 'HIGH SPEED, REAR COLLISION WITH ANOTHER VEHICLE'. THEY DID NOT EXAMINE OR REMOVE ANY SUSPENSION COMPONENTS FOR FURTHER TESTING. SOA CONCLUSIONS ARE COMPLETELY INACCURATE. THE POLICE OFFICER IS ADAMANT THAT THERE WAS NO OTHER VEHICLE INVOLVED. EYEWITNESS ON THE SCENE STATED THAT SHE WATCHED THE EVENT UNFOLD AND THAT MY WHEEL 'FELL OFF'. THE ADJUSTER FROM MY INSURANCE COMPANY CONCLUDED THAT A 'MASSIVE FAILURE OF THE RIGHT REAR WHEEL / SUSPENSION CAUSED THE ACCIDENT', 'NO OTHER VEHICLE WAS INVOLVED'. A FACTORY TRAINED SUBARU TECHNICIAN WITH 20 YEARS OF EXPERIENCE STATED THAT THERE WAS NO DAMAGE THAT POINTED TO A COLLISION AND THAT THE SCUFF MARKS NOTED BY SOA WHERE CAUSED BY THE REAR TIRE SLAMMING INTO THE PANEL. SOA DENIES ALL RESPONSIBILITY FOR THIS DEVASTATING FAILURE OF THEIR PRODUCT.
Additional Notes:
ON MARCH 22, 2018, MY 2017 SUBARU IMPREZA SPORT WAGON, WITH APPROXIMATELY 10,000 MILES EXPERIENCED A CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS TRAVELING AT 8 MILES PER HOUR. I WAS PROCEEDING THROUGH A GREEN LIGHT ' MAKING A RIGHT. 3/4 OF THE WAY THRU THE TURN I FELT A VIOLENT JARRING OF MY CAR ON THE LEFT SIDE AND THE DRIVER'S SIDE CURTAIN AIRBAG SLAMMED THE LEFT SIDE OF MY UPPER BODY NECK AND HEAD. I SAW THAT MY DIRECTION OF TRAVEL DID NOT CHANGE I STARTED TO PULL OFF TO THE SIDE OF THE ROAD AND APPLY THE BRAKES. HAD NO BRAKES. A WOMAN PULLED OVER AND SHE SAID " NO ONE HIT YOU, YOUR WHEEL JUST FELL OFF." POLICE CAME AND HELPED ME OUT OF MY CAR AND COMPLETED AN ACCIDENT REPORT. WE NOTICED 1/2 OF MY WHEEL WAS IN THE INTERSECTION AND A POLICE OFFICER RECOVERED IT FOR ME. MITCHELL SUBARU INSPECTED THE VEHICLE SUBMITTED A CLAIM WITH SUBARU OF AMERICA (SOA) STATING CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS. SOA THEN CONDUCTED THEIR OWN INVESTIGATION OF THE INCIDENT. THE SOA REPRESENTATIVES WRONGLY CONCLUDED THAT I WAS INVOLVED IN A 'HIGH SPEED, REAR COLLISION WITH ANOTHER VEHICLE'. THEY DID NOT EXAMINE OR REMOVE ANY SUSPENSION COMPONENTS FOR FURTHER TESTING. SOA CONCLUSIONS ARE COMPLETELY INACCURATE. THE POLICE OFFICER IS ADAMANT THAT THERE WAS NO OTHER VEHICLE INVOLVED. EYEWITNESS ON THE SCENE STATED THAT SHE WATCHED THE EVENT UNFOLD AND THAT MY WHEEL 'FELL OFF'. THE ADJUSTER FROM MY INSURANCE COMPANY CONCLUDED THAT A 'MASSIVE FAILURE OF THE RIGHT REAR WHEEL / SUSPENSION CAUSED THE ACCIDENT', 'NO OTHER VEHICLE WAS INVOLVED'. A FACTORY TRAINED SUBARU TECHNICIAN WITH 20 YEARS OF EXPERIENCE STATED THAT THERE WAS NO DAMAGE THAT POINTED TO A COLLISION AND THAT THE SCUFF MARKS NOTED BY SOA WHERE CAUSED BY THE REAR TIRE SLAMMING INTO THE PANEL. SOA DENIES ALL RESPONSIBILITY FOR THIS DEVASTATING FAILURE OF THEIR PRODUCT.
Mfg Campaign: 11097739
Recall Date: May 24, 2018
Subaru Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHEN STARTING THE VEHICLE, IT IDLED STRANGELY. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (OCEAN SUBARU OF FULLERTON, 1100 EUCLID ST, FULLERTON, CA 92832), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM, GASOLINE) AND THE FAILURE STARTED AFTER THE RECALL WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 11,000. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHEN STARTING THE VEHICLE, IT IDLED STRANGELY. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (OCEAN SUBARU OF FULLERTON, 1100 EUCLID ST, FULLERTON, CA 92832), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM, GASOLINE) AND THE FAILURE STARTED AFTER THE RECALL WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 11,000. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHEN STARTING THE VEHICLE, IT IDLED STRANGELY. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (OCEAN SUBARU OF FULLERTON, 1100 EUCLID ST, FULLERTON, CA 92832), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM, GASOLINE) AND THE FAILURE STARTED AFTER THE RECALL WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 11,000. *TT
Mfg Campaign: 11097256
Recall Date: May 22, 2018
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
WITH STEERING WHEEL HELD STRAIGHT OR TURNING, IN TOWN OR HIGHWAY SPEEDS, WHEELS WILL PULL LEFT OR RIGHT AS ROAD SURFACE VARIES CAUSING CAR TO MOVE IN LANE, PUTTING PRESSURE ON THE STEERING WHEEL TO BE CORRECTED. IT IS AS IF THE CAR WANTS TO STEER ITSELF. THIS IS AN ONGOING ISSUE SINCE LEASING THE VEHICLE.
Corrective Action:
WITH STEERING WHEEL HELD STRAIGHT OR TURNING, IN TOWN OR HIGHWAY SPEEDS, WHEELS WILL PULL LEFT OR RIGHT AS ROAD SURFACE VARIES CAUSING CAR TO MOVE IN LANE, PUTTING PRESSURE ON THE STEERING WHEEL TO BE CORRECTED. IT IS AS IF THE CAR WANTS TO STEER ITSELF. THIS IS AN ONGOING ISSUE SINCE LEASING THE VEHICLE.
Additional Notes:
WITH STEERING WHEEL HELD STRAIGHT OR TURNING, IN TOWN OR HIGHWAY SPEEDS, WHEELS WILL PULL LEFT OR RIGHT AS ROAD SURFACE VARIES CAUSING CAR TO MOVE IN LANE, PUTTING PRESSURE ON THE STEERING WHEEL TO BE CORRECTED. IT IS AS IF THE CAR WANTS TO STEER ITSELF. THIS IS AN ONGOING ISSUE SINCE LEASING THE VEHICLE.
Mfg Campaign: 11083767
Recall Date: Apr 7, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I BELIEVE MY CAR EXPERIENCED A SPONTANEOUS EXPLOSION OF THE SUN ROOF GLASS: WHILE DRIVING ON A STRAIGHT SECTION OF HIGHWAY I HEARD AND FELT A SUDDEN, LOUD, EXPLOSIVE SOUND THAT I THOUGHT WAS FROM SOMETHING HITTING THE ROOF OF MY CAR. AT THE TIME I WAS DRIVING IT CLOUDY BUT NO PRECIPITATION, APPROX. 36 DEGREES, DRY ROAD CONDITIONS WITH MINIMAL TRAFFIC, APPROX. 3:30PM. I WAS IN THE RIGHT LANE, NO CONSTRUCTION OR OBJECTS NOTED IN THE ROAD IN THE AREA AND NOT NEAR AN OVERHEAD ROADWAY OR ELEVATED SIDE OF ROAD. I EXITED THE HIGHWAY AT THE NEAREST EXIT AND PULLED INTO A PARKING LOT TO INSPECT MY CAR, AT WHICH TIME I FOUND A LARGE SECTION (APPROX. 10" X 4-5") OF SUN ROOF GLASS WAS MISSING AND THE SURROUNDING GLASS WAS BROKEN AND PROTRUDING OUTWARD (SEE ATTACHED PHOTO). THIS WAS MYSTERIOUS AS I HAD ASSUMED THAT SOMETHING HAD STRUCK THE TOP OF MY CAR AND, THUS, EXPECTED TO SEE THE GLASS PUSHED DOWNWARD FROM THE IMPACT. NO OBJECT (ROCK OR OTHER PROJECTILE) WAS FOUND RESTING ON THE SUN SHADE, WHICH FORTUNATELY WAS CLOSED AT THE TIME OF THE INCIDENT. I CALLED MY SUBARU DEALERSHIP WHERE I PURCHASED MY CAR IN JUNE 2017 NEW (ALL EQUIPMENT ORIGINAL) AND DESCRIBED THE PROBLEM TO THE SERVICE MANAGER. HE IMMEDIATELY OFFERED, "AT NO COST" TO ME, A LOANER CAR AND ASKED ME TO BRING IN MY CAR, WHICH I DID THE NEXT MORNING. THE MANAGER AND A TECH STAFF PERSON LOOKED OVER MY CAR AND ASSESSED THAT I WOULD NEED ONLY TO REPLACE THE GLASS AS THE FRAME WAS INTACT. I WAS ALSO TOLD THAT SUBARU WOULD COVER THE COST OF THIS REPLACEMENT, WHICH THEY DID. I BELIEVE THIS WAS A SPONTANEOUS EXPLOSION BASED ON THE RESEARCH I FOUND ON THE INTERNET PARTICULARLY A CONSUMER REPORT ARTICLE.
Corrective Action:
I BELIEVE MY CAR EXPERIENCED A SPONTANEOUS EXPLOSION OF THE SUN ROOF GLASS: WHILE DRIVING ON A STRAIGHT SECTION OF HIGHWAY I HEARD AND FELT A SUDDEN, LOUD, EXPLOSIVE SOUND THAT I THOUGHT WAS FROM SOMETHING HITTING THE ROOF OF MY CAR. AT THE TIME I WAS DRIVING IT CLOUDY BUT NO PRECIPITATION, APPROX. 36 DEGREES, DRY ROAD CONDITIONS WITH MINIMAL TRAFFIC, APPROX. 3:30PM. I WAS IN THE RIGHT LANE, NO CONSTRUCTION OR OBJECTS NOTED IN THE ROAD IN THE AREA AND NOT NEAR AN OVERHEAD ROADWAY OR ELEVATED SIDE OF ROAD. I EXITED THE HIGHWAY AT THE NEAREST EXIT AND PULLED INTO A PARKING LOT TO INSPECT MY CAR, AT WHICH TIME I FOUND A LARGE SECTION (APPROX. 10" X 4-5") OF SUN ROOF GLASS WAS MISSING AND THE SURROUNDING GLASS WAS BROKEN AND PROTRUDING OUTWARD (SEE ATTACHED PHOTO). THIS WAS MYSTERIOUS AS I HAD ASSUMED THAT SOMETHING HAD STRUCK THE TOP OF MY CAR AND, THUS, EXPECTED TO SEE THE GLASS PUSHED DOWNWARD FROM THE IMPACT. NO OBJECT (ROCK OR OTHER PROJECTILE) WAS FOUND RESTING ON THE SUN SHADE, WHICH FORTUNATELY WAS CLOSED AT THE TIME OF THE INCIDENT. I CALLED MY SUBARU DEALERSHIP WHERE I PURCHASED MY CAR IN JUNE 2017 NEW (ALL EQUIPMENT ORIGINAL) AND DESCRIBED THE PROBLEM TO THE SERVICE MANAGER. HE IMMEDIATELY OFFERED, "AT NO COST" TO ME, A LOANER CAR AND ASKED ME TO BRING IN MY CAR, WHICH I DID THE NEXT MORNING. THE MANAGER AND A TECH STAFF PERSON LOOKED OVER MY CAR AND ASSESSED THAT I WOULD NEED ONLY TO REPLACE THE GLASS AS THE FRAME WAS INTACT. I WAS ALSO TOLD THAT SUBARU WOULD COVER THE COST OF THIS REPLACEMENT, WHICH THEY DID. I BELIEVE THIS WAS A SPONTANEOUS EXPLOSION BASED ON THE RESEARCH I FOUND ON THE INTERNET PARTICULARLY A CONSUMER REPORT ARTICLE.
Additional Notes:
I BELIEVE MY CAR EXPERIENCED A SPONTANEOUS EXPLOSION OF THE SUN ROOF GLASS: WHILE DRIVING ON A STRAIGHT SECTION OF HIGHWAY I HEARD AND FELT A SUDDEN, LOUD, EXPLOSIVE SOUND THAT I THOUGHT WAS FROM SOMETHING HITTING THE ROOF OF MY CAR. AT THE TIME I WAS DRIVING IT CLOUDY BUT NO PRECIPITATION, APPROX. 36 DEGREES, DRY ROAD CONDITIONS WITH MINIMAL TRAFFIC, APPROX. 3:30PM. I WAS IN THE RIGHT LANE, NO CONSTRUCTION OR OBJECTS NOTED IN THE ROAD IN THE AREA AND NOT NEAR AN OVERHEAD ROADWAY OR ELEVATED SIDE OF ROAD. I EXITED THE HIGHWAY AT THE NEAREST EXIT AND PULLED INTO A PARKING LOT TO INSPECT MY CAR, AT WHICH TIME I FOUND A LARGE SECTION (APPROX. 10" X 4-5") OF SUN ROOF GLASS WAS MISSING AND THE SURROUNDING GLASS WAS BROKEN AND PROTRUDING OUTWARD (SEE ATTACHED PHOTO). THIS WAS MYSTERIOUS AS I HAD ASSUMED THAT SOMETHING HAD STRUCK THE TOP OF MY CAR AND, THUS, EXPECTED TO SEE THE GLASS PUSHED DOWNWARD FROM THE IMPACT. NO OBJECT (ROCK OR OTHER PROJECTILE) WAS FOUND RESTING ON THE SUN SHADE, WHICH FORTUNATELY WAS CLOSED AT THE TIME OF THE INCIDENT. I CALLED MY SUBARU DEALERSHIP WHERE I PURCHASED MY CAR IN JUNE 2017 NEW (ALL EQUIPMENT ORIGINAL) AND DESCRIBED THE PROBLEM TO THE SERVICE MANAGER. HE IMMEDIATELY OFFERED, "AT NO COST" TO ME, A LOANER CAR AND ASKED ME TO BRING IN MY CAR, WHICH I DID THE NEXT MORNING. THE MANAGER AND A TECH STAFF PERSON LOOKED OVER MY CAR AND ASSESSED THAT I WOULD NEED ONLY TO REPLACE THE GLASS AS THE FRAME WAS INTACT. I WAS ALSO TOLD THAT SUBARU WOULD COVER THE COST OF THIS REPLACEMENT, WHICH THEY DID. I BELIEVE THIS WAS A SPONTANEOUS EXPLOSION BASED ON THE RESEARCH I FOUND ON THE INTERNET PARTICULARLY A CONSUMER REPORT ARTICLE.
Mfg Campaign: 11082518
Recall Date: Apr 2, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
I BELIEVE MY CAR EXPERIENCED A SPONTANEOUS EXPLOSION OF THE SUN ROOF GLASS: WHILE DRIVING ON A STRAIGHT SECTION OF HIGHWAY I HEARD AND FELT A SUDDEN, LOUD, EXPLOSIVE SOUND THAT I THOUGHT WAS FROM SOMETHING HITTING THE ROOF OF MY CAR. AT THE TIME I WAS DRIVING IT CLOUDY BUT NO PRECIPITATION, APPROX. 36 DEGREES, DRY ROAD CONDITIONS WITH MINIMAL TRAFFIC, APPROX. 3:30PM. I WAS IN THE RIGHT LANE, NO CONSTRUCTION OR OBJECTS NOTED IN THE ROAD IN THE AREA AND NOT NEAR AN OVERHEAD ROADWAY OR ELEVATED SIDE OF ROAD. I EXITED THE HIGHWAY AT THE NEAREST EXIT AND PULLED INTO A PARKING LOT TO INSPECT MY CAR, AT WHICH TIME I FOUND A LARGE SECTION (APPROX. 10" X 4-5") OF SUN ROOF GLASS WAS MISSING AND THE SURROUNDING GLASS WAS BROKEN AND PROTRUDING OUTWARD (SEE ATTACHED PHOTO). THIS WAS MYSTERIOUS AS I HAD ASSUMED THAT SOMETHING HAD STRUCK THE TOP OF MY CAR AND, THUS, EXPECTED TO SEE THE GLASS PUSHED DOWNWARD FROM THE IMPACT. NO OBJECT (ROCK OR OTHER PROJECTILE) WAS FOUND RESTING ON THE SUN SHADE, WHICH FORTUNATELY WAS CLOSED AT THE TIME OF THE INCIDENT. I CALLED MY SUBARU DEALERSHIP WHERE I PURCHASED MY CAR IN JUNE 2017 NEW (ALL EQUIPMENT ORIGINAL) AND DESCRIBED THE PROBLEM TO THE SERVICE MANAGER. HE IMMEDIATELY OFFERED, "AT NO COST" TO ME, A LOANER CAR AND ASKED ME TO BRING IN MY CAR, WHICH I DID THE NEXT MORNING. THE MANAGER AND A TECH STAFF PERSON LOOKED OVER MY CAR AND ASSESSED THAT I WOULD NEED ONLY TO REPLACE THE GLASS AS THE FRAME WAS INTACT. I WAS ALSO TOLD THAT SUBARU WOULD COVER THE COST OF THIS REPLACEMENT, WHICH THEY DID. I BELIEVE THIS WAS A SPONTANEOUS EXPLOSION BASED ON THE RESEARCH I FOUND ON THE INTERNET PARTICULARLY A CONSUMER REPORT ARTICLE.
Corrective Action:
I BELIEVE MY CAR EXPERIENCED A SPONTANEOUS EXPLOSION OF THE SUN ROOF GLASS: WHILE DRIVING ON A STRAIGHT SECTION OF HIGHWAY I HEARD AND FELT A SUDDEN, LOUD, EXPLOSIVE SOUND THAT I THOUGHT WAS FROM SOMETHING HITTING THE ROOF OF MY CAR. AT THE TIME I WAS DRIVING IT CLOUDY BUT NO PRECIPITATION, APPROX. 36 DEGREES, DRY ROAD CONDITIONS WITH MINIMAL TRAFFIC, APPROX. 3:30PM. I WAS IN THE RIGHT LANE, NO CONSTRUCTION OR OBJECTS NOTED IN THE ROAD IN THE AREA AND NOT NEAR AN OVERHEAD ROADWAY OR ELEVATED SIDE OF ROAD. I EXITED THE HIGHWAY AT THE NEAREST EXIT AND PULLED INTO A PARKING LOT TO INSPECT MY CAR, AT WHICH TIME I FOUND A LARGE SECTION (APPROX. 10" X 4-5") OF SUN ROOF GLASS WAS MISSING AND THE SURROUNDING GLASS WAS BROKEN AND PROTRUDING OUTWARD (SEE ATTACHED PHOTO). THIS WAS MYSTERIOUS AS I HAD ASSUMED THAT SOMETHING HAD STRUCK THE TOP OF MY CAR AND, THUS, EXPECTED TO SEE THE GLASS PUSHED DOWNWARD FROM THE IMPACT. NO OBJECT (ROCK OR OTHER PROJECTILE) WAS FOUND RESTING ON THE SUN SHADE, WHICH FORTUNATELY WAS CLOSED AT THE TIME OF THE INCIDENT. I CALLED MY SUBARU DEALERSHIP WHERE I PURCHASED MY CAR IN JUNE 2017 NEW (ALL EQUIPMENT ORIGINAL) AND DESCRIBED THE PROBLEM TO THE SERVICE MANAGER. HE IMMEDIATELY OFFERED, "AT NO COST" TO ME, A LOANER CAR AND ASKED ME TO BRING IN MY CAR, WHICH I DID THE NEXT MORNING. THE MANAGER AND A TECH STAFF PERSON LOOKED OVER MY CAR AND ASSESSED THAT I WOULD NEED ONLY TO REPLACE THE GLASS AS THE FRAME WAS INTACT. I WAS ALSO TOLD THAT SUBARU WOULD COVER THE COST OF THIS REPLACEMENT, WHICH THEY DID. I BELIEVE THIS WAS A SPONTANEOUS EXPLOSION BASED ON THE RESEARCH I FOUND ON THE INTERNET PARTICULARLY A CONSUMER REPORT ARTICLE.
Additional Notes:
I BELIEVE MY CAR EXPERIENCED A SPONTANEOUS EXPLOSION OF THE SUN ROOF GLASS: WHILE DRIVING ON A STRAIGHT SECTION OF HIGHWAY I HEARD AND FELT A SUDDEN, LOUD, EXPLOSIVE SOUND THAT I THOUGHT WAS FROM SOMETHING HITTING THE ROOF OF MY CAR. AT THE TIME I WAS DRIVING IT CLOUDY BUT NO PRECIPITATION, APPROX. 36 DEGREES, DRY ROAD CONDITIONS WITH MINIMAL TRAFFIC, APPROX. 3:30PM. I WAS IN THE RIGHT LANE, NO CONSTRUCTION OR OBJECTS NOTED IN THE ROAD IN THE AREA AND NOT NEAR AN OVERHEAD ROADWAY OR ELEVATED SIDE OF ROAD. I EXITED THE HIGHWAY AT THE NEAREST EXIT AND PULLED INTO A PARKING LOT TO INSPECT MY CAR, AT WHICH TIME I FOUND A LARGE SECTION (APPROX. 10" X 4-5") OF SUN ROOF GLASS WAS MISSING AND THE SURROUNDING GLASS WAS BROKEN AND PROTRUDING OUTWARD (SEE ATTACHED PHOTO). THIS WAS MYSTERIOUS AS I HAD ASSUMED THAT SOMETHING HAD STRUCK THE TOP OF MY CAR AND, THUS, EXPECTED TO SEE THE GLASS PUSHED DOWNWARD FROM THE IMPACT. NO OBJECT (ROCK OR OTHER PROJECTILE) WAS FOUND RESTING ON THE SUN SHADE, WHICH FORTUNATELY WAS CLOSED AT THE TIME OF THE INCIDENT. I CALLED MY SUBARU DEALERSHIP WHERE I PURCHASED MY CAR IN JUNE 2017 NEW (ALL EQUIPMENT ORIGINAL) AND DESCRIBED THE PROBLEM TO THE SERVICE MANAGER. HE IMMEDIATELY OFFERED, "AT NO COST" TO ME, A LOANER CAR AND ASKED ME TO BRING IN MY CAR, WHICH I DID THE NEXT MORNING. THE MANAGER AND A TECH STAFF PERSON LOOKED OVER MY CAR AND ASSESSED THAT I WOULD NEED ONLY TO REPLACE THE GLASS AS THE FRAME WAS INTACT. I WAS ALSO TOLD THAT SUBARU WOULD COVER THE COST OF THIS REPLACEMENT, WHICH THEY DID. I BELIEVE THIS WAS A SPONTANEOUS EXPLOSION BASED ON THE RESEARCH I FOUND ON THE INTERNET PARTICULARLY A CONSUMER REPORT ARTICLE.
Mfg Campaign: 11082518
Recall Date: Apr 2, 2018
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I WAS ABOUT TO MAKE A LEFT TURN AT THE LIGHT WHEN CAR SUDDENLY STALLED. BROUGHT IT TO LIBERTY SUBARU DEALERSHIP THE NEXT DAY AND TECH RELEASE IT AS SAFE TO DRIVE AFTER THEY CLAIMED TO FIX THE MAIN RELAY. A MINUTE AFTER I LEFT THE DEALERSHIP CAR STALLED AGAIN NEAR THE TRAIN TRACKS. THE 2017 SUBARU IMPREZA IS HAZARDOUS, UNSAFE, AND LIFE THREATENING. THIS TIME LIBERTY SUBARU SAID THEY HAVE TO REWIRE THE ENGINE. I AM NOT COMFORTABLE DRIVING THIS CAR WITH MY CHILDREN. IT IS NOT SAFE FOR ME, MY FAMILY, AND OTHER DRIVERS.
Corrective Action:
I WAS ABOUT TO MAKE A LEFT TURN AT THE LIGHT WHEN CAR SUDDENLY STALLED. BROUGHT IT TO LIBERTY SUBARU DEALERSHIP THE NEXT DAY AND TECH RELEASE IT AS SAFE TO DRIVE AFTER THEY CLAIMED TO FIX THE MAIN RELAY. A MINUTE AFTER I LEFT THE DEALERSHIP CAR STALLED AGAIN NEAR THE TRAIN TRACKS. THE 2017 SUBARU IMPREZA IS HAZARDOUS, UNSAFE, AND LIFE THREATENING. THIS TIME LIBERTY SUBARU SAID THEY HAVE TO REWIRE THE ENGINE. I AM NOT COMFORTABLE DRIVING THIS CAR WITH MY CHILDREN. IT IS NOT SAFE FOR ME, MY FAMILY, AND OTHER DRIVERS.
Additional Notes:
I WAS ABOUT TO MAKE A LEFT TURN AT THE LIGHT WHEN CAR SUDDENLY STALLED. BROUGHT IT TO LIBERTY SUBARU DEALERSHIP THE NEXT DAY AND TECH RELEASE IT AS SAFE TO DRIVE AFTER THEY CLAIMED TO FIX THE MAIN RELAY. A MINUTE AFTER I LEFT THE DEALERSHIP CAR STALLED AGAIN NEAR THE TRAIN TRACKS. THE 2017 SUBARU IMPREZA IS HAZARDOUS, UNSAFE, AND LIFE THREATENING. THIS TIME LIBERTY SUBARU SAID THEY HAVE TO REWIRE THE ENGINE. I AM NOT COMFORTABLE DRIVING THIS CAR WITH MY CHILDREN. IT IS NOT SAFE FOR ME, MY FAMILY, AND OTHER DRIVERS.
Mfg Campaign: 11064614
Recall Date: Jan 24, 2018
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY CAR STALLED 3X YESTERDAY, 1/21/2017 WHILE DRIVING. I WAS AT A TRAFFIC LIGHT ABOUT TO MAKE A LEFT TURN WHEN THE CAR SUDDENLY STALLED
Corrective Action:
MY CAR STALLED 3X YESTERDAY, 1/21/2017 WHILE DRIVING. I WAS AT A TRAFFIC LIGHT ABOUT TO MAKE A LEFT TURN WHEN THE CAR SUDDENLY STALLED
Additional Notes:
MY CAR STALLED 3X YESTERDAY, 1/21/2017 WHILE DRIVING. I WAS AT A TRAFFIC LIGHT ABOUT TO MAKE A LEFT TURN WHEN THE CAR SUDDENLY STALLED
Mfg Campaign: 11064197
Recall Date: Jan 22, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury