Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
134 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
NEW 2017 SUBARU LEGACY WAS BOUGHT IN MAY 2017. WITH IN A MONTH, WINDSHIELD CRACKED WHEN THE CAR WAS STATIONARY IN A SHOPPING MALL PARKING LOT. DEALER DID NOT COVER STATING IT WAS ROCK HIT. IT GOT FIXED WITH INSURANCE CLAIM. AFTER FIXING IT, THE SAME DAY EVENING IN THE OFFICE PARKING LOT, IT CRACKED AT THE SAME SPOT. WITH COURTESY OF THE THE REPAIRER IT WAS CHANGED WITH WARRANTY. NOW, EXACTLY AFTER ONE YEAR, WHILE DRIVING ON THE HIGHWAY, HEARD LOUD NOISE AS IF MY TIRE GOT BURST. WHILE LOOK AROUND I SAW THE WINDSHIELD CRACK AT THE SAME SPOT. IT CAN NOT BE COINCIDENT TO HAPPEN 3 CRACKS AT THE SAME SPOT.
Corrective Action:
NEW 2017 SUBARU LEGACY WAS BOUGHT IN MAY 2017. WITH IN A MONTH, WINDSHIELD CRACKED WHEN THE CAR WAS STATIONARY IN A SHOPPING MALL PARKING LOT. DEALER DID NOT COVER STATING IT WAS ROCK HIT. IT GOT FIXED WITH INSURANCE CLAIM. AFTER FIXING IT, THE SAME DAY EVENING IN THE OFFICE PARKING LOT, IT CRACKED AT THE SAME SPOT. WITH COURTESY OF THE THE REPAIRER IT WAS CHANGED WITH WARRANTY. NOW, EXACTLY AFTER ONE YEAR, WHILE DRIVING ON THE HIGHWAY, HEARD LOUD NOISE AS IF MY TIRE GOT BURST. WHILE LOOK AROUND I SAW THE WINDSHIELD CRACK AT THE SAME SPOT. IT CAN NOT BE COINCIDENT TO HAPPEN 3 CRACKS AT THE SAME SPOT.
Additional Notes:
NEW 2017 SUBARU LEGACY WAS BOUGHT IN MAY 2017. WITH IN A MONTH, WINDSHIELD CRACKED WHEN THE CAR WAS STATIONARY IN A SHOPPING MALL PARKING LOT. DEALER DID NOT COVER STATING IT WAS ROCK HIT. IT GOT FIXED WITH INSURANCE CLAIM. AFTER FIXING IT, THE SAME DAY EVENING IN THE OFFICE PARKING LOT, IT CRACKED AT THE SAME SPOT. WITH COURTESY OF THE THE REPAIRER IT WAS CHANGED WITH WARRANTY. NOW, EXACTLY AFTER ONE YEAR, WHILE DRIVING ON THE HIGHWAY, HEARD LOUD NOISE AS IF MY TIRE GOT BURST. WHILE LOOK AROUND I SAW THE WINDSHIELD CRACK AT THE SAME SPOT. IT CAN NOT BE COINCIDENT TO HAPPEN 3 CRACKS AT THE SAME SPOT.
Mfg Campaign: 11101356
Recall Date: Jun 12, 2018
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE STEERING HAS NO RESISTANCE TO INPUT FROM THE ROAD OR CROSSWIND, HEAVY/SLUSHY SNOW, ETC. YOU HAVE TO STEER INTO A CROSSWIND AND AS SOON AS THE WIND IS GONE, THE CAR VEERS. THIS HAPPENS WITH THE WIND GIVEN OFF WHILE PASSING THE FRONT OF A SEMI TRUCK OR OTHER LARGE COMMERCIAL TRUCK. THE STEERING IS VERY EASY FOR THE DRIVER BUT HAS NO "FEEL". IT NEEDS MORE WEIGHT TO RESIST OUTSIDE FORCES. I'VE HAD IT TO THE DEALER AND THEY ALIGNED IT BUT THE PROBLEM PERSISTS. THEY SAY IT IS INHERENT TO THE DESIGN OF THE CAR. THIS OCCURS REGULARLY. IT ALSO SEEMS TO PERPETUALLY UNDERSTEER GOING INTO SWEEPING CURVES ON A HIGHWAY OR STATE ROUTE. YOU START STEERING BUT ENTER THE CURVE STRAIGHT BEFORE THE STEERING STARTS TO WORK. IT RESULTS IN A JERKY EXPERIENCE.
Corrective Action:
THE STEERING HAS NO RESISTANCE TO INPUT FROM THE ROAD OR CROSSWIND, HEAVY/SLUSHY SNOW, ETC. YOU HAVE TO STEER INTO A CROSSWIND AND AS SOON AS THE WIND IS GONE, THE CAR VEERS. THIS HAPPENS WITH THE WIND GIVEN OFF WHILE PASSING THE FRONT OF A SEMI TRUCK OR OTHER LARGE COMMERCIAL TRUCK. THE STEERING IS VERY EASY FOR THE DRIVER BUT HAS NO "FEEL". IT NEEDS MORE WEIGHT TO RESIST OUTSIDE FORCES. I'VE HAD IT TO THE DEALER AND THEY ALIGNED IT BUT THE PROBLEM PERSISTS. THEY SAY IT IS INHERENT TO THE DESIGN OF THE CAR. THIS OCCURS REGULARLY. IT ALSO SEEMS TO PERPETUALLY UNDERSTEER GOING INTO SWEEPING CURVES ON A HIGHWAY OR STATE ROUTE. YOU START STEERING BUT ENTER THE CURVE STRAIGHT BEFORE THE STEERING STARTS TO WORK. IT RESULTS IN A JERKY EXPERIENCE.
Additional Notes:
THE STEERING HAS NO RESISTANCE TO INPUT FROM THE ROAD OR CROSSWIND, HEAVY/SLUSHY SNOW, ETC. YOU HAVE TO STEER INTO A CROSSWIND AND AS SOON AS THE WIND IS GONE, THE CAR VEERS. THIS HAPPENS WITH THE WIND GIVEN OFF WHILE PASSING THE FRONT OF A SEMI TRUCK OR OTHER LARGE COMMERCIAL TRUCK. THE STEERING IS VERY EASY FOR THE DRIVER BUT HAS NO "FEEL". IT NEEDS MORE WEIGHT TO RESIST OUTSIDE FORCES. I'VE HAD IT TO THE DEALER AND THEY ALIGNED IT BUT THE PROBLEM PERSISTS. THEY SAY IT IS INHERENT TO THE DESIGN OF THE CAR. THIS OCCURS REGULARLY. IT ALSO SEEMS TO PERPETUALLY UNDERSTEER GOING INTO SWEEPING CURVES ON A HIGHWAY OR STATE ROUTE. YOU START STEERING BUT ENTER THE CURVE STRAIGHT BEFORE THE STEERING STARTS TO WORK. IT RESULTS IN A JERKY EXPERIENCE.
Mfg Campaign: 11072044
Recall Date: Feb 10, 2018
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THIS CAR HAVE VERY ANNOYING WIND NOISE COMING FROM TOP OF BOTH SIDE WINDOW (AROUND B PILLAR) WHEN SPEED OVER 40MPH. AND I WENT TO DEALER TWICE TRY TO FIX THIS ISSUE, BUT THEY SAID TSB 12-185-15R CAN ONLY APPLY TO 15-16 YEAR MODELS, NOT FOR 17 YEAR MODEL. BUT THIS IS EXACTLY SAME PROBLEM ON THE EXACT SAME CAR.. THIS ISSUE WILL CAUSE DISTRACTED WHEN DRIVING IN HIGH SPEED!!!
Corrective Action:
THIS CAR HAVE VERY ANNOYING WIND NOISE COMING FROM TOP OF BOTH SIDE WINDOW (AROUND B PILLAR) WHEN SPEED OVER 40MPH. AND I WENT TO DEALER TWICE TRY TO FIX THIS ISSUE, BUT THEY SAID TSB 12-185-15R CAN ONLY APPLY TO 15-16 YEAR MODELS, NOT FOR 17 YEAR MODEL. BUT THIS IS EXACTLY SAME PROBLEM ON THE EXACT SAME CAR.. THIS ISSUE WILL CAUSE DISTRACTED WHEN DRIVING IN HIGH SPEED!!!
Additional Notes:
THIS CAR HAVE VERY ANNOYING WIND NOISE COMING FROM TOP OF BOTH SIDE WINDOW (AROUND B PILLAR) WHEN SPEED OVER 40MPH. AND I WENT TO DEALER TWICE TRY TO FIX THIS ISSUE, BUT THEY SAID TSB 12-185-15R CAN ONLY APPLY TO 15-16 YEAR MODELS, NOT FOR 17 YEAR MODEL. BUT THIS IS EXACTLY SAME PROBLEM ON THE EXACT SAME CAR.. THIS ISSUE WILL CAUSE DISTRACTED WHEN DRIVING IN HIGH SPEED!!!
Mfg Campaign: 11051594
Recall Date: Nov 30, 2017
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHEILD- THE MATERIALS USED FOR THE WINDSHIELD IN THIS VEHICLE ARE SUBSTANDARD. I LEASED THE VEHICLE ON 4/18/2017 AND IT IS NOW 10/24/2017 AND MY WINDSHEILD HAS CRACKED TWICE. THE FIRST TIME IT CRACKED I HAD IT REPLACED RIGHT AWAY. THIS TIME I DECIDED TO WAIT A WEEK OR SO TO SEE IF IT WOULD CONTINUE TO HAVE ISSUES THE WINDSHIELD HAS NOW CRACKED IN THREE DIFFERENT PLACES. I HAVE NOT CHANGED MY DRIVING HABITS AND MY PREVIOUS VEHICLES HAVE NEVER HAD THIS ISSUE. I DID SOME ONLINE RESEARCH AND SPOKE TO SOME OTHER SUBARU OWNERS AND THIS IS A KNOWN ISSUE WITH NEWER OUTBACKS AND LEGACY MODELS. IT IS UNACCEPTABLE FOR SUBARU TO SELL THESE OBVIOUSLY FAULTY WINDSHIELDS TO THE PUBLIC I HAVE MADE COMPLAINTS TO THE SUBARU DEALER AND I JUST GET THE RESPONSE THAT THERE IS NOTHING THEY CAN DO EXCEPT REPLACE THE WINDSHIELD AT FULL RETAIL COST.
Corrective Action:
WINDSHEILD- THE MATERIALS USED FOR THE WINDSHIELD IN THIS VEHICLE ARE SUBSTANDARD. I LEASED THE VEHICLE ON 4/18/2017 AND IT IS NOW 10/24/2017 AND MY WINDSHEILD HAS CRACKED TWICE. THE FIRST TIME IT CRACKED I HAD IT REPLACED RIGHT AWAY. THIS TIME I DECIDED TO WAIT A WEEK OR SO TO SEE IF IT WOULD CONTINUE TO HAVE ISSUES THE WINDSHIELD HAS NOW CRACKED IN THREE DIFFERENT PLACES. I HAVE NOT CHANGED MY DRIVING HABITS AND MY PREVIOUS VEHICLES HAVE NEVER HAD THIS ISSUE. I DID SOME ONLINE RESEARCH AND SPOKE TO SOME OTHER SUBARU OWNERS AND THIS IS A KNOWN ISSUE WITH NEWER OUTBACKS AND LEGACY MODELS. IT IS UNACCEPTABLE FOR SUBARU TO SELL THESE OBVIOUSLY FAULTY WINDSHIELDS TO THE PUBLIC I HAVE MADE COMPLAINTS TO THE SUBARU DEALER AND I JUST GET THE RESPONSE THAT THERE IS NOTHING THEY CAN DO EXCEPT REPLACE THE WINDSHIELD AT FULL RETAIL COST.
Additional Notes:
WINDSHEILD- THE MATERIALS USED FOR THE WINDSHIELD IN THIS VEHICLE ARE SUBSTANDARD. I LEASED THE VEHICLE ON 4/18/2017 AND IT IS NOW 10/24/2017 AND MY WINDSHEILD HAS CRACKED TWICE. THE FIRST TIME IT CRACKED I HAD IT REPLACED RIGHT AWAY. THIS TIME I DECIDED TO WAIT A WEEK OR SO TO SEE IF IT WOULD CONTINUE TO HAVE ISSUES THE WINDSHIELD HAS NOW CRACKED IN THREE DIFFERENT PLACES. I HAVE NOT CHANGED MY DRIVING HABITS AND MY PREVIOUS VEHICLES HAVE NEVER HAD THIS ISSUE. I DID SOME ONLINE RESEARCH AND SPOKE TO SOME OTHER SUBARU OWNERS AND THIS IS A KNOWN ISSUE WITH NEWER OUTBACKS AND LEGACY MODELS. IT IS UNACCEPTABLE FOR SUBARU TO SELL THESE OBVIOUSLY FAULTY WINDSHIELDS TO THE PUBLIC I HAVE MADE COMPLAINTS TO THE SUBARU DEALER AND I JUST GET THE RESPONSE THAT THERE IS NOTHING THEY CAN DO EXCEPT REPLACE THE WINDSHIELD AT FULL RETAIL COST.
Mfg Campaign: 11039358
Recall Date: Oct 24, 2017
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
HAD A FRONTAL IMPACT HITTING A DEER IN CENTER OF FRONT GRILL AT 45-50 MPH. DURING IMPACT STEERING WHEEL AIRBAG DEPLOYED AND ALL SIDE IMPACT AIRBAGS DEPLOYED. PASSENGER SIDE DID NOT DEPLOY. CANNOT GET ANSWER AS TO WHY...SIDE IMPACT AIRBAGS DEPLOYED?? SUBARU DEALER SAID THEY WILL ONLY DEPLOY WHEN YOU HAVE A ROLL OVER OR SIDE IMPACT. MECHANIC STATED THAT NONE OF THE SENSORS WERE EFFECTED AND NONE OF THE AIRBAGS SHOULD HAVE DEPLOYED.
Corrective Action:
HAD A FRONTAL IMPACT HITTING A DEER IN CENTER OF FRONT GRILL AT 45-50 MPH. DURING IMPACT STEERING WHEEL AIRBAG DEPLOYED AND ALL SIDE IMPACT AIRBAGS DEPLOYED. PASSENGER SIDE DID NOT DEPLOY. CANNOT GET ANSWER AS TO WHY...SIDE IMPACT AIRBAGS DEPLOYED?? SUBARU DEALER SAID THEY WILL ONLY DEPLOY WHEN YOU HAVE A ROLL OVER OR SIDE IMPACT. MECHANIC STATED THAT NONE OF THE SENSORS WERE EFFECTED AND NONE OF THE AIRBAGS SHOULD HAVE DEPLOYED.
Additional Notes:
HAD A FRONTAL IMPACT HITTING A DEER IN CENTER OF FRONT GRILL AT 45-50 MPH. DURING IMPACT STEERING WHEEL AIRBAG DEPLOYED AND ALL SIDE IMPACT AIRBAGS DEPLOYED. PASSENGER SIDE DID NOT DEPLOY. CANNOT GET ANSWER AS TO WHY...SIDE IMPACT AIRBAGS DEPLOYED?? SUBARU DEALER SAID THEY WILL ONLY DEPLOY WHEN YOU HAVE A ROLL OVER OR SIDE IMPACT. MECHANIC STATED THAT NONE OF THE SENSORS WERE EFFECTED AND NONE OF THE AIRBAGS SHOULD HAVE DEPLOYED.
Mfg Campaign: 11016509
Recall Date: Aug 21, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
HELLO, I HAVE NOTICED AN ISSUE WITH 2017 SUBARU LEGACY WINDSHEILDS. WHEN THE OUTSIDE TEMPERATURE IS ABOVE 88F AND THE "AUTO" CLIMATE CONTROL IS SET TO 68C THE DIFFERENCE IN THE TEMPERATURE BETWEEN THE OUTSIDE AIR, AND THE COOLING INSIDE AIR DRAMATICALLY INCREASES THE WEAKNESS AND BRITTLENESS OF THE WINDSHEILD, SUCH THAT WHEN SOMETHING HITS IT, IT ALMOST INSTANTANEOUSLY CRACKS MORE THAN 7-8 INCHES IN LENGTH. I AM NIW HAVING MY SECOND WINDSHEILD REPLACED IN THE LAST 2 MONTHS BECAUSE OF THIS ISSUE. BOTH TIMES I WAS DOING ABOUT 70MI/HR ON I-94...I KNOW WINDSHEILDS CRACK WHEN SOMETHING HITS THEM, BUT THIS WAS DIFFERENT THE STRIKE WAS BARELY NOTICEABLE, SOMETHING THAT IF CONDITIONS WERE COOLER OR THE TEMPERATURE EQUALIZED, I DONT THINK THE THERMODYNAMICS WOULD BE RIGHT FOR. THANKS, CHRIS
Corrective Action:
HELLO, I HAVE NOTICED AN ISSUE WITH 2017 SUBARU LEGACY WINDSHEILDS. WHEN THE OUTSIDE TEMPERATURE IS ABOVE 88F AND THE "AUTO" CLIMATE CONTROL IS SET TO 68C THE DIFFERENCE IN THE TEMPERATURE BETWEEN THE OUTSIDE AIR, AND THE COOLING INSIDE AIR DRAMATICALLY INCREASES THE WEAKNESS AND BRITTLENESS OF THE WINDSHEILD, SUCH THAT WHEN SOMETHING HITS IT, IT ALMOST INSTANTANEOUSLY CRACKS MORE THAN 7-8 INCHES IN LENGTH. I AM NIW HAVING MY SECOND WINDSHEILD REPLACED IN THE LAST 2 MONTHS BECAUSE OF THIS ISSUE. BOTH TIMES I WAS DOING ABOUT 70MI/HR ON I-94...I KNOW WINDSHEILDS CRACK WHEN SOMETHING HITS THEM, BUT THIS WAS DIFFERENT THE STRIKE WAS BARELY NOTICEABLE, SOMETHING THAT IF CONDITIONS WERE COOLER OR THE TEMPERATURE EQUALIZED, I DONT THINK THE THERMODYNAMICS WOULD BE RIGHT FOR. THANKS, CHRIS
Additional Notes:
HELLO, I HAVE NOTICED AN ISSUE WITH 2017 SUBARU LEGACY WINDSHEILDS. WHEN THE OUTSIDE TEMPERATURE IS ABOVE 88F AND THE "AUTO" CLIMATE CONTROL IS SET TO 68C THE DIFFERENCE IN THE TEMPERATURE BETWEEN THE OUTSIDE AIR, AND THE COOLING INSIDE AIR DRAMATICALLY INCREASES THE WEAKNESS AND BRITTLENESS OF THE WINDSHEILD, SUCH THAT WHEN SOMETHING HITS IT, IT ALMOST INSTANTANEOUSLY CRACKS MORE THAN 7-8 INCHES IN LENGTH. I AM NIW HAVING MY SECOND WINDSHEILD REPLACED IN THE LAST 2 MONTHS BECAUSE OF THIS ISSUE. BOTH TIMES I WAS DOING ABOUT 70MI/HR ON I-94...I KNOW WINDSHEILDS CRACK WHEN SOMETHING HITS THEM, BUT THIS WAS DIFFERENT THE STRIKE WAS BARELY NOTICEABLE, SOMETHING THAT IF CONDITIONS WERE COOLER OR THE TEMPERATURE EQUALIZED, I DONT THINK THE THERMODYNAMICS WOULD BE RIGHT FOR. THANKS, CHRIS
Mfg Campaign: 11003498
Recall Date: Jul 6, 2017
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. WHILE PARKING THE VEHICLE, THE CONTACT RELEASED HER FOOT FROM THE ACCELERATOR PEDAL AND THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE FAILURE OCCURRED WITHOUT WARNING. AS A RESULT, THE VEHICLE ACCELERATED UP A HILL AND CRASHED INTO A WALL. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS REPAIRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. WHILE PARKING THE VEHICLE, THE CONTACT RELEASED HER FOOT FROM THE ACCELERATOR PEDAL AND THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE FAILURE OCCURRED WITHOUT WARNING. AS A RESULT, THE VEHICLE ACCELERATED UP A HILL AND CRASHED INTO A WALL. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS REPAIRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. WHILE PARKING THE VEHICLE, THE CONTACT RELEASED HER FOOT FROM THE ACCELERATOR PEDAL AND THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE FAILURE OCCURRED WITHOUT WARNING. AS A RESULT, THE VEHICLE ACCELERATED UP A HILL AND CRASHED INTO A WALL. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS REPAIRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Mfg Campaign: 10986373
Recall Date: May 18, 2017
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. WHILE DEPRESSING THE BRAKE PEDAL AND COMING TO A COMPLETE STOP, THE ENGINE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT OPERATED NORMALLY; HOWEVER, THE FAILURE LATER OCCURRED SEVERAL TIMES. THE DEALER PERFORMED DIAGNOSTIC AND FUEL TESTING, WHICH PRODUCED A CODE OF P1603 AND A GOOD FUEL READING; HOWEVER, THE CONTACT WAS ADVISED TO USE A DIFFERENT FUEL STATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. WHILE DEPRESSING THE BRAKE PEDAL AND COMING TO A COMPLETE STOP, THE ENGINE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT OPERATED NORMALLY; HOWEVER, THE FAILURE LATER OCCURRED SEVERAL TIMES. THE DEALER PERFORMED DIAGNOSTIC AND FUEL TESTING, WHICH PRODUCED A CODE OF P1603 AND A GOOD FUEL READING; HOWEVER, THE CONTACT WAS ADVISED TO USE A DIFFERENT FUEL STATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. WHILE DEPRESSING THE BRAKE PEDAL AND COMING TO A COMPLETE STOP, THE ENGINE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT OPERATED NORMALLY; HOWEVER, THE FAILURE LATER OCCURRED SEVERAL TIMES. THE DEALER PERFORMED DIAGNOSTIC AND FUEL TESTING, WHICH PRODUCED A CODE OF P1603 AND A GOOD FUEL READING; HOWEVER, THE CONTACT WAS ADVISED TO USE A DIFFERENT FUEL STATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Mfg Campaign: 10980237
Recall Date: Apr 24, 2017
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. WHILE DEPRESSING THE BRAKE PEDAL AND COMING TO A COMPLETE STOP, THE ENGINE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT OPERATED NORMALLY; HOWEVER, THE FAILURE LATER OCCURRED SEVERAL TIMES. THE DEALER PERFORMED DIAGNOSTIC AND FUEL TESTING, WHICH PRODUCED A CODE OF P1603 AND A GOOD FUEL READING; HOWEVER, THE CONTACT WAS ADVISED TO USE A DIFFERENT FUEL STATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. WHILE DEPRESSING THE BRAKE PEDAL AND COMING TO A COMPLETE STOP, THE ENGINE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT OPERATED NORMALLY; HOWEVER, THE FAILURE LATER OCCURRED SEVERAL TIMES. THE DEALER PERFORMED DIAGNOSTIC AND FUEL TESTING, WHICH PRODUCED A CODE OF P1603 AND A GOOD FUEL READING; HOWEVER, THE CONTACT WAS ADVISED TO USE A DIFFERENT FUEL STATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU LEGACY. WHILE DEPRESSING THE BRAKE PEDAL AND COMING TO A COMPLETE STOP, THE ENGINE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT OPERATED NORMALLY; HOWEVER, THE FAILURE LATER OCCURRED SEVERAL TIMES. THE DEALER PERFORMED DIAGNOSTIC AND FUEL TESTING, WHICH PRODUCED A CODE OF P1603 AND A GOOD FUEL READING; HOWEVER, THE CONTACT WAS ADVISED TO USE A DIFFERENT FUEL STATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Mfg Campaign: 10980237
Recall Date: Apr 24, 2017
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
AFTER PURCHASING MY VEHICLE IN NOVEMBER, MY STEERING FELT OFF IN DECEMBER. A COUPLE WEEKS LATER MY TIRE PRESSURE LIGHT CAME ON. I TOOK MY CAR IN FOR SERVICE AND THERE WAS A NAIL IN MY TIRE. SUBARU REPAIRED THE TIRED. UPON LEAVING SUBARU, STEERING CONTINUED TO FEEL OFF . PULLING TO ONE SIDE CONSTANTLY. I TOOK THE CAR IN TO SUBARU AGAIN FOR A WHEEL ALIGNMENT ON JANUARY 23RD. THEY CONFIRMED IT WAS OUT OF ALIGNMENT AND FIXED IT. THE CAR DROVE GREAT FOR 2 WEEKS AND AGAIN IT IS OFF. CAR IS EXTREMELY HARD TO KEEP IN THE LANE; IF IT IS WINDY IT IS EVEN WORSE. NO MATTER IF I AM GOING UNDER 30 OR ON THE HIGHWAY. THE STEERING WHEEL DOES NOT ALIGN WITH THE WHEELS AGAIN. I HAVE DRIVEN THE SAME ROUTE TO WORK EACH DAY M-F FOR 5 YEARS. THERE ARE NO POT HOLES. IT IS A SHORT COMMUTE HOWEVER I AM STARTING TO FEEL UNSAFE DRIVING. DO I TAKE IN THE CAR AGAIN? I LOVE THE CAR BUT EITHER THE TIRE IS BAD OR THE ALIGNMENT/STEERING IS BAD.
Corrective Action:
AFTER PURCHASING MY VEHICLE IN NOVEMBER, MY STEERING FELT OFF IN DECEMBER. A COUPLE WEEKS LATER MY TIRE PRESSURE LIGHT CAME ON. I TOOK MY CAR IN FOR SERVICE AND THERE WAS A NAIL IN MY TIRE. SUBARU REPAIRED THE TIRED. UPON LEAVING SUBARU, STEERING CONTINUED TO FEEL OFF . PULLING TO ONE SIDE CONSTANTLY. I TOOK THE CAR IN TO SUBARU AGAIN FOR A WHEEL ALIGNMENT ON JANUARY 23RD. THEY CONFIRMED IT WAS OUT OF ALIGNMENT AND FIXED IT. THE CAR DROVE GREAT FOR 2 WEEKS AND AGAIN IT IS OFF. CAR IS EXTREMELY HARD TO KEEP IN THE LANE; IF IT IS WINDY IT IS EVEN WORSE. NO MATTER IF I AM GOING UNDER 30 OR ON THE HIGHWAY. THE STEERING WHEEL DOES NOT ALIGN WITH THE WHEELS AGAIN. I HAVE DRIVEN THE SAME ROUTE TO WORK EACH DAY M-F FOR 5 YEARS. THERE ARE NO POT HOLES. IT IS A SHORT COMMUTE HOWEVER I AM STARTING TO FEEL UNSAFE DRIVING. DO I TAKE IN THE CAR AGAIN? I LOVE THE CAR BUT EITHER THE TIRE IS BAD OR THE ALIGNMENT/STEERING IS BAD.
Additional Notes:
AFTER PURCHASING MY VEHICLE IN NOVEMBER, MY STEERING FELT OFF IN DECEMBER. A COUPLE WEEKS LATER MY TIRE PRESSURE LIGHT CAME ON. I TOOK MY CAR IN FOR SERVICE AND THERE WAS A NAIL IN MY TIRE. SUBARU REPAIRED THE TIRED. UPON LEAVING SUBARU, STEERING CONTINUED TO FEEL OFF . PULLING TO ONE SIDE CONSTANTLY. I TOOK THE CAR IN TO SUBARU AGAIN FOR A WHEEL ALIGNMENT ON JANUARY 23RD. THEY CONFIRMED IT WAS OUT OF ALIGNMENT AND FIXED IT. THE CAR DROVE GREAT FOR 2 WEEKS AND AGAIN IT IS OFF. CAR IS EXTREMELY HARD TO KEEP IN THE LANE; IF IT IS WINDY IT IS EVEN WORSE. NO MATTER IF I AM GOING UNDER 30 OR ON THE HIGHWAY. THE STEERING WHEEL DOES NOT ALIGN WITH THE WHEELS AGAIN. I HAVE DRIVEN THE SAME ROUTE TO WORK EACH DAY M-F FOR 5 YEARS. THERE ARE NO POT HOLES. IT IS A SHORT COMMUTE HOWEVER I AM STARTING TO FEEL UNSAFE DRIVING. DO I TAKE IN THE CAR AGAIN? I LOVE THE CAR BUT EITHER THE TIRE IS BAD OR THE ALIGNMENT/STEERING IS BAD.
Mfg Campaign: 10954247
Recall Date: Feb 13, 2017
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
AFTER PURCHASING MY VEHICLE IN NOVEMBER, MY STEERING FELT OFF IN DECEMBER. A COUPLE WEEKS LATER MY TIRE PRESSURE LIGHT CAME ON. I TOOK MY CAR IN FOR SERVICE AND THERE WAS A NAIL IN MY TIRE. SUBARU REPAIRED THE TIRED. UPON LEAVING SUBARU, STEERING CONTINUED TO FEEL OFF . PULLING TO ONE SIDE CONSTANTLY. I TOOK THE CAR IN TO SUBARU AGAIN FOR A WHEEL ALIGNMENT ON JANUARY 23RD. THEY CONFIRMED IT WAS OUT OF ALIGNMENT AND FIXED IT. THE CAR DROVE GREAT FOR 2 WEEKS AND AGAIN IT IS OFF. CAR IS EXTREMELY HARD TO KEEP IN THE LANE; IF IT IS WINDY IT IS EVEN WORSE. NO MATTER IF I AM GOING UNDER 30 OR ON THE HIGHWAY. THE STEERING WHEEL DOES NOT ALIGN WITH THE WHEELS AGAIN. I HAVE DRIVEN THE SAME ROUTE TO WORK EACH DAY M-F FOR 5 YEARS. THERE ARE NO POT HOLES. IT IS A SHORT COMMUTE HOWEVER I AM STARTING TO FEEL UNSAFE DRIVING. DO I TAKE IN THE CAR AGAIN? I LOVE THE CAR BUT EITHER THE TIRE IS BAD OR THE ALIGNMENT/STEERING IS BAD.
Corrective Action:
AFTER PURCHASING MY VEHICLE IN NOVEMBER, MY STEERING FELT OFF IN DECEMBER. A COUPLE WEEKS LATER MY TIRE PRESSURE LIGHT CAME ON. I TOOK MY CAR IN FOR SERVICE AND THERE WAS A NAIL IN MY TIRE. SUBARU REPAIRED THE TIRED. UPON LEAVING SUBARU, STEERING CONTINUED TO FEEL OFF . PULLING TO ONE SIDE CONSTANTLY. I TOOK THE CAR IN TO SUBARU AGAIN FOR A WHEEL ALIGNMENT ON JANUARY 23RD. THEY CONFIRMED IT WAS OUT OF ALIGNMENT AND FIXED IT. THE CAR DROVE GREAT FOR 2 WEEKS AND AGAIN IT IS OFF. CAR IS EXTREMELY HARD TO KEEP IN THE LANE; IF IT IS WINDY IT IS EVEN WORSE. NO MATTER IF I AM GOING UNDER 30 OR ON THE HIGHWAY. THE STEERING WHEEL DOES NOT ALIGN WITH THE WHEELS AGAIN. I HAVE DRIVEN THE SAME ROUTE TO WORK EACH DAY M-F FOR 5 YEARS. THERE ARE NO POT HOLES. IT IS A SHORT COMMUTE HOWEVER I AM STARTING TO FEEL UNSAFE DRIVING. DO I TAKE IN THE CAR AGAIN? I LOVE THE CAR BUT EITHER THE TIRE IS BAD OR THE ALIGNMENT/STEERING IS BAD.
Additional Notes:
AFTER PURCHASING MY VEHICLE IN NOVEMBER, MY STEERING FELT OFF IN DECEMBER. A COUPLE WEEKS LATER MY TIRE PRESSURE LIGHT CAME ON. I TOOK MY CAR IN FOR SERVICE AND THERE WAS A NAIL IN MY TIRE. SUBARU REPAIRED THE TIRED. UPON LEAVING SUBARU, STEERING CONTINUED TO FEEL OFF . PULLING TO ONE SIDE CONSTANTLY. I TOOK THE CAR IN TO SUBARU AGAIN FOR A WHEEL ALIGNMENT ON JANUARY 23RD. THEY CONFIRMED IT WAS OUT OF ALIGNMENT AND FIXED IT. THE CAR DROVE GREAT FOR 2 WEEKS AND AGAIN IT IS OFF. CAR IS EXTREMELY HARD TO KEEP IN THE LANE; IF IT IS WINDY IT IS EVEN WORSE. NO MATTER IF I AM GOING UNDER 30 OR ON THE HIGHWAY. THE STEERING WHEEL DOES NOT ALIGN WITH THE WHEELS AGAIN. I HAVE DRIVEN THE SAME ROUTE TO WORK EACH DAY M-F FOR 5 YEARS. THERE ARE NO POT HOLES. IT IS A SHORT COMMUTE HOWEVER I AM STARTING TO FEEL UNSAFE DRIVING. DO I TAKE IN THE CAR AGAIN? I LOVE THE CAR BUT EITHER THE TIRE IS BAD OR THE ALIGNMENT/STEERING IS BAD.
Mfg Campaign: 10954247
Recall Date: Feb 13, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUNROOF GLASS SPONTANEOUSLY BROKE WHILE DRIVING ON A TWO LANE DIVIDED HIGHWAY. THERE WERE NO OTHER VEHICLES AROUND WHEN THIS HAPPENED. THIS CAUSED GLASS TO FALL DOWN ONTO ALL THE PASSENGERS IN THE VEHICLE. *TR
Corrective Action:
SUNROOF GLASS SPONTANEOUSLY BROKE WHILE DRIVING ON A TWO LANE DIVIDED HIGHWAY. THERE WERE NO OTHER VEHICLES AROUND WHEN THIS HAPPENED. THIS CAUSED GLASS TO FALL DOWN ONTO ALL THE PASSENGERS IN THE VEHICLE. *TR
Additional Notes:
SUNROOF GLASS SPONTANEOUSLY BROKE WHILE DRIVING ON A TWO LANE DIVIDED HIGHWAY. THERE WERE NO OTHER VEHICLES AROUND WHEN THIS HAPPENED. THIS CAUSED GLASS TO FALL DOWN ONTO ALL THE PASSENGERS IN THE VEHICLE. *TR
Mfg Campaign: 10945396
Recall Date: Jan 15, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
SUNROOF GLASS SPONTANEOUSLY BROKE WHILE DRIVING ON A TWO LANE DIVIDED HIGHWAY. THERE WERE NO OTHER VEHICLES AROUND WHEN THIS HAPPENED. THIS CAUSED GLASS TO FALL DOWN ONTO ALL THE PASSENGERS IN THE VEHICLE. *TR
Corrective Action:
SUNROOF GLASS SPONTANEOUSLY BROKE WHILE DRIVING ON A TWO LANE DIVIDED HIGHWAY. THERE WERE NO OTHER VEHICLES AROUND WHEN THIS HAPPENED. THIS CAUSED GLASS TO FALL DOWN ONTO ALL THE PASSENGERS IN THE VEHICLE. *TR
Additional Notes:
SUNROOF GLASS SPONTANEOUSLY BROKE WHILE DRIVING ON A TWO LANE DIVIDED HIGHWAY. THERE WERE NO OTHER VEHICLES AROUND WHEN THIS HAPPENED. THIS CAUSED GLASS TO FALL DOWN ONTO ALL THE PASSENGERS IN THE VEHICLE. *TR
Mfg Campaign: 10945396
Recall Date: Jan 15, 2017
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TWO WEEK OLD VEHICLE WITH 980 MILES. THIS PROBLEM HAS OCCURRED SINCE DELIVERY. THE BRAKES ARE SOFT AND GO ALL THE WAY TO THE FLOOR WITH NO FURTHER PEDAL TRAVEL AFTER COMING TO A COMPLETE STOP. THIS IS REPEATABLE AND OCCURS EVERY TIME YOU COME TO A COMPLETE STOP AT A LIGHT OR STOP SIGN AND MAINTAIN THE PRESSURE ON THE BRAKE PEDAL. THE PEDAL WILL SLOWLY SINK TO THE FLOOR IF PRESSURE IS MAINTAINED. SUBARU OF AMERICA IS AWARE OF THIS ISSUE AND IS UNABLE TO FIX PROBLEM AT THIS TIME. THEY HAVE ASSIGNED A CASE NUMBER TO MY ISSUE WITH THIS VEHICLE AND ARE WORKING ON IT. THIS ISSUE APPARENTLY AFFECTS OTHER 2017 SUBARU VEHICLES. ONE DEALER TECHNICIAN, AFTER VERBALLY STATING THEY FELT WHAT I FELT WITH THE BRAKE PEDAL, FOUND THAT OTHER 2017S DID THE SAME THING SO WROTE "NO PROBLEM FOUND" ON THE WORK ORDER. ANOTHER SUBARU DEALER ALSO WITNESSED THE PROBLEM AND WROTE ON THE WORK ORDER THAT THE BRAKES FELT NORMAL UNTIL COMING TO A FULL STOP AND THE PEDAL WENT TO THE FLOOR. THEY THEN STATED TWO OTHER 2017S ON THE LOT DID THE SAME THING. I CONSIDER THIS A SERIOUS SAFETY ISSUE AND DO NOT FEEL SAFE DRIVING THIS VEHICLE.
Corrective Action:
TWO WEEK OLD VEHICLE WITH 980 MILES. THIS PROBLEM HAS OCCURRED SINCE DELIVERY. THE BRAKES ARE SOFT AND GO ALL THE WAY TO THE FLOOR WITH NO FURTHER PEDAL TRAVEL AFTER COMING TO A COMPLETE STOP. THIS IS REPEATABLE AND OCCURS EVERY TIME YOU COME TO A COMPLETE STOP AT A LIGHT OR STOP SIGN AND MAINTAIN THE PRESSURE ON THE BRAKE PEDAL. THE PEDAL WILL SLOWLY SINK TO THE FLOOR IF PRESSURE IS MAINTAINED. SUBARU OF AMERICA IS AWARE OF THIS ISSUE AND IS UNABLE TO FIX PROBLEM AT THIS TIME. THEY HAVE ASSIGNED A CASE NUMBER TO MY ISSUE WITH THIS VEHICLE AND ARE WORKING ON IT. THIS ISSUE APPARENTLY AFFECTS OTHER 2017 SUBARU VEHICLES. ONE DEALER TECHNICIAN, AFTER VERBALLY STATING THEY FELT WHAT I FELT WITH THE BRAKE PEDAL, FOUND THAT OTHER 2017S DID THE SAME THING SO WROTE "NO PROBLEM FOUND" ON THE WORK ORDER. ANOTHER SUBARU DEALER ALSO WITNESSED THE PROBLEM AND WROTE ON THE WORK ORDER THAT THE BRAKES FELT NORMAL UNTIL COMING TO A FULL STOP AND THE PEDAL WENT TO THE FLOOR. THEY THEN STATED TWO OTHER 2017S ON THE LOT DID THE SAME THING. I CONSIDER THIS A SERIOUS SAFETY ISSUE AND DO NOT FEEL SAFE DRIVING THIS VEHICLE.
Additional Notes:
TWO WEEK OLD VEHICLE WITH 980 MILES. THIS PROBLEM HAS OCCURRED SINCE DELIVERY. THE BRAKES ARE SOFT AND GO ALL THE WAY TO THE FLOOR WITH NO FURTHER PEDAL TRAVEL AFTER COMING TO A COMPLETE STOP. THIS IS REPEATABLE AND OCCURS EVERY TIME YOU COME TO A COMPLETE STOP AT A LIGHT OR STOP SIGN AND MAINTAIN THE PRESSURE ON THE BRAKE PEDAL. THE PEDAL WILL SLOWLY SINK TO THE FLOOR IF PRESSURE IS MAINTAINED. SUBARU OF AMERICA IS AWARE OF THIS ISSUE AND IS UNABLE TO FIX PROBLEM AT THIS TIME. THEY HAVE ASSIGNED A CASE NUMBER TO MY ISSUE WITH THIS VEHICLE AND ARE WORKING ON IT. THIS ISSUE APPARENTLY AFFECTS OTHER 2017 SUBARU VEHICLES. ONE DEALER TECHNICIAN, AFTER VERBALLY STATING THEY FELT WHAT I FELT WITH THE BRAKE PEDAL, FOUND THAT OTHER 2017S DID THE SAME THING SO WROTE "NO PROBLEM FOUND" ON THE WORK ORDER. ANOTHER SUBARU DEALER ALSO WITNESSED THE PROBLEM AND WROTE ON THE WORK ORDER THAT THE BRAKES FELT NORMAL UNTIL COMING TO A FULL STOP AND THE PEDAL WENT TO THE FLOOR. THEY THEN STATED TWO OTHER 2017S ON THE LOT DID THE SAME THING. I CONSIDER THIS A SERIOUS SAFETY ISSUE AND DO NOT FEEL SAFE DRIVING THIS VEHICLE.
Mfg Campaign: 10898435
Recall Date: Aug 25, 2016
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